We serviced a
JENNAIR COOKTOP
Model JGC7636BP00
Near Rockville, MD 20850
Julian H.
Job Details: 11/29/2022
CX complaint about flames in one burner higher than others of same size noticed both burner on left & middle are the same size but when I remove flame spreaders noticed that orifice size on LF burner is bigger than al other 3 higer btu's normal in this unit working as designed CX understands
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Woodbridge, VA 22192
Demonte S.
Job Details: 11/29/2022
"Installed the User Interface, Evap cover & Door Switch. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, VA 22031
Christian C.
Job Details: 11/29/2022
Installed FC door. Gasket is sealing fully. Cx wants nameplate and to be installed by us. Ordering nameplate.; ordrng 1 W10909682 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAW00
Near Annapolis, MD 21401
Alexander D.
Job Details: 11/29/2022
replaced rc door cam and hinge with cam. tested unit. unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ
Near Monrovia, MD 21770
Ricardo S.
Job Details: 11/29/2022
"Cx complains that the burners not working propetly, the bruners takes long time to light.. connection and spark modudle cks ok.. unit need burners and cap set; ordrng 1 W10881749 (cap-burner) and 2 WPW10515455 (burnr-head)s and 1 WPW10515454 (burnr-head) and 1 WPW10515454 (burnr-head) and 1 W11162114 (burnr-top)"
We serviced a
KITCHENAID DISHWASHER
Model Kudt03ftss0
Near Crofton, MD 21114
Shawn D.
Job Details: 11/29/2022
cx complaint upper rack not getting clean and not draining all the way dispenser not opening. inspected unit and has some water at the bottom cancel drained and drained water out. took unti apart and found chopper blade clogged. cleared chopper and put back together and tested and wash pressure seems good and dispenser opened up. unit seems good now. left cx with quote for sump assem and disepsner due to the rinse aid part being messed up. i collected for service fee and cx is going to use unit. unit is good; ordrng 1 WPW10780877 (sump assem 233.44) and 1 WPW10195175 (dispenser 92.46)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Waldorf, MD 20602
Andrew H.
Job Details: 11/29/2022
Customer complaint is the unit is not cooling. Inspected unit I found that I could barely pull unit out of the cabinetry area due to the two bolts holding the base plate have been removed in the base plate getting caught on a tile where the unit was sitting. I ended up just putting two bolts in the area to pick the base plate up so it wasn't dragging on the ground. I then remove the cover and hook my watt meter up in place. My watt meter read 42 watts. I noticed the dryer that was on the unit is the factory original dryer. And when the compressor was replaced both times the dryer was never replaced ever.The dryer was cold to the touch I cut the cap tube off from the dryer nothing came out from the dryer I then cut the dryer off from the loop going through the drain pan. I still had no refrigerant coming from unit or pressure. I cut the Yoda loop from the cabinet to the drain pan heater tubing and had refrigerant and brown / black oil coming from the Yoda loop out of the cabinet. I then isolated the system from the condenser through the yodaloo and hooked up nitrogen and try to flush Yoda loop but was unsuccessful. I still had black oil slash debris coming from Yoda loop and condenser. I tried to flush through the cap tube out of the low side line before the compressor and had three rags of oil. I waited on the phone with tech line while trying to flush the system out with nitrogen at 140 psi. Eventually tech line answered and I explained what I was having an issue with. Tech line stated the unit is has a burnout and that this can not be repaired and gave me file number. I left file number with customer
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Harrisonburg, VA 22802
Danny R.
Job Details: 11/29/2022
i fpound the harness of the drain pump reset in place now drains and runs fine checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/29/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Potomac, MD 20854
Roberto I.
Job Details: 11/29/2022
"CX complaint long time to dry clothes.Cx pulled the dryer out and broke the vent pipe. She asked me to replaced it but I explained that we don't carry this part.Ran diag, no errors. Ran a timed dry cycle on high temp. Using thermocouple got temp cycling between 121F and 157F at the exhaust. Got 2 times power faillure message on the display with no reason and also the display turned blank on e time when I opened the door. Ran a timed dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 20 minutes and the paper was dry. Ordering control board W11618917 and control panel W11413567; ordrng 1 W11618917 (control board) and 1 W11413567 (control panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Reisterstown, MD 21136
Justin S.
Job Details: 11/29/2022
"when pierced the unit still had a good charge of refrigerant in the system. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is now good; ordrng 1 WPW10143759 (dryer) and 1 look (look), used 1 WPW10143759 (filter) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Arlington, VA 22205
David J.
Job Details: 11/29/2022
CX complaint LED lights will not work properly when opening and shutting the door. After previous tech visit he had replaced all LED modules with new multi point LEDs but lights were still dim. Took off top panel to inspect door switches and found that left door switch actuator was loose and not touching the door switch causing the lights to be dim. Reattached door switch arm and installed all lights properly as they were just dangling and not in liner. Unit is now working as designed and all lights are lighting up. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 11/29/2022
"Was able to access unit, unit ice maker works in diagnostic mode but isnt getting water. water fill tube is frozen, heater is not working. ordering new door due to failed heater built into door. Once approved please ship door to customer and customer will contact office once door has arrived.; ordrng 1 LW11026429 (freezer door ss) and 1 wp4373559 (fitting) and 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chevy Chase, MD 20815
Emmanuel R.
Job Details: 11/29/2022
"Cs unit is showing error code f8e4 overfill. Confirm complaint. Diagnostic is showing fae2 vent wax motor electrical problem. and f8e4 overfill switch. Found the float switch not securely connected . Confirmed wax motor is operating normally. Ran test cycle and each time it completed it good, no error codes came back and completed test cycle. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Gettysburg, PA 17325
Sal R.
Job Details: 11/29/2022
"CX cinfomred me that the unti since the last visit has stoped working in bioth the RC & FC. I found no movment of the compressor. She also informed me that she has since bought a new unit. I called office and spoke to Ethan . CX is to be refunded Part, shipping, taxes, and labor charges. No work was preformed today. I am moving on and returning unsues part.; ordrng 1 LOOK (LOOK)"
We serviced a
JENNAIR RANGE
Model JDS9865BDP23
Near Hydes, MD 21082
Justin S.
Job Details: 11/29/2022
cx says that when they use the left 2 burners the display shorts out. removed the left cartridge and turned the left knobs to spark and the unit is sparking good with the right burners and lighting. reinstalled and the left burners ignite. cx then said all the burners work but the oven cuts out the display. set the oven to preheat 350f and had all burners active. cannot duplicate the fault
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Potomac, MD 20854
Roberto I.
Job Details: 11/29/2022
"Cx complaint oven randomly stops working and shows F1E1.Ran diag, confirmed F1E1 error. Acoording to tech sheet, the unit needs both appliance managers repaced. Ordering appliance manager W11448962. The pre id one to be installed on return. Both parts cbe. Collecteed $120 with check # 1361, balance $125. Return visit 12/8/22; ordrng 1 W11448962 (apliance manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Glen Allen, VA 23060
Jonathon C.
Job Details: 11/29/2022
"cx complaint, light out if FC. replaced parts per pre id. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS1
Near Richmond, VA 23233
Jerod R.
Job Details: 11/29/2022
"tested unit found unit had bad bake element , replaced and tested unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waldorf, MD 20603
Robert A.
Job Details: 11/29/2022
Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor responds and spin. The chute door opens but no ice comes out. I removed the ice bin and found the augor motor shaft rod that makes contact with the ice bin is bent. The teeth are not catching the ice bin. The unit needs a new augor motor shaft rod to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 WPW10258544 (shaft drive) and 1 WP2220458 (auger motor coupler) and 1 WP2305382 (washer)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/29/2022
cx complaint detergent not desolving checked unit found f7e1 no heat code motor not turning in diagnostics verified 120vac from control to motor motor not turning also found worn gears on spray arm all parts in stock; ordrng 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS1
Near Pikesville, MD 21208
Justin S.
Job Details: 11/29/2022
cx says they dont have the part. double checked my van but the information in parts looks like the part was shipped to the cx. can this be verified; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FNBL00
Near Alexandria, VA 22308
Eric W.
Job Details: 11/29/2022
cx complant of unit leaking water inspected unit found water dripping from filter housing needs housing cx paid in full; ordrng 1 WP2186443 (Water Filter Housing)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Potomac, MD 20878
Julian H.
Job Details: 11/29/2022
CX complaint about a leak inspected no errors ran a cycle found that pipe on wall is backing up & causes to overflow & leak CX will need a plumber to take care of this issue
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Valley Lee, MD 20692
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit makes a squeaking and grinding noise when running. I inspected the unit to confirm the complaint. I found error codes: f2e1 f0e7. I ran a service cycle and heard the noise during spin and agitate. I checked under the unit, the slider, rotor and clutch appear to be in good condition. I calibrated the unit for the cx. The unit will need a new gearcase to resolve the issue. I'm ordering the part for the return visit. I set the return appt for 12/8.; ordrng 1 W11449841 (gearcase)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near York, PA 17404
Bernard M.
Job Details: 11/29/2022
"Replaced all parts per previous tech, ran 45 and icemaker filled, instructed cx to make sure ice is being dispensed into bin and not icing together. Unit checks good"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Washington, DC 20016
Samuel R.
Job Details: 11/29/2022
cx complaint unit is leaking.inspected unit nd could confrim unit leaking from the right sode.found unit to no be balanced right.balanced unit correctly.also found unit to have no rinse aid.advised cx to fill rinse aid.tested unit and is now working properly.all gaskets are good
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 11/29/2022
"installed new panel and hardware, tested unit. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lorton, VA 22079
Lloyd B.
Job Details: 11/29/2022
Cx complained the knob did not turn. Inspected the unit and found it was the valve that did not move. Unit needs new manifold; ordrng 1 W10907218 (manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHW00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Freezer has Frost. Checked the Freezer. No Frost. I then checked the Freezer Evaporator Section no Frost. Cx is saying Items in the Freezer Section had frosted over. Asked the cx if she left the door open. Cx started to get real get really aggressive because I asked this questions. Nothing is wrong with the unit.( I advised that the cx doesn't over load the Freezer Section.) (Please see Sd Pictures if any questions. )
We serviced a
WHIRLPOOL RANGE
Model IIIIIIIIII
Near Palmyra, VA 22963
Eric F.
Job Details: 11/29/2022
"Cx refused service, thought diagnostic charge applied to labor. Unit is old, cx does not want to spend too much money repairing it."
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ1
Near Bowie, MD 20721
Shane B.
Job Details: 11/29/2022
"cx complaint is the unit taking a very long time to heat up and never reaching the set temp. i found F6E1 oven over temp. inspected bake element and found the element is broken. i asked cx if he had any issues with things burning, unit not shutting off. he said he never has. temp prob reads correct temp in diagnostics. ordering bake element.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/29/2022
new door had dent add pic to ticket also ordered fittings for water lines; ordrng 1 w11566705 (door) and 4 4373559 (fitting)s
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, VA
Jonathon C.
Job Details: 11/29/2022
"cx complaint, no power. power cycled unit, ui powered back on. ui was doing some weird things. unable to verify cause, replaced main board and ui. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is door is falling found thesprings of the hinges broken ordering new hinges; ordrng 1 W11573702 (hinge) and 1 W11573703 (hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Upper Marlboro, MD 20772
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit is not making ice. I jumped out T and H on ice maker, water valve did not cycle. Tested resistance with meter, read 1.5 ohms, new valve read 188 ohms. Ice maker valve being out of spec could cause ice making/leaking issues. Replaced ice maker and water valve, jumped T and H to start harvest cycle, ice maker harvested and filled. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/29/2022
cx complaint is the unit leaking and dispensor not working. cx had pumber inspect unit and said no issues with supply line. no saved codes. ran service cycle. dispsnor did not open. unit did not leak. ran serveral cycles without issue. advised cx on loading. she believes leak may have been caused by large items loaded incorrectly causing water to spray forward. ordering dispensor for return visit.; ordrng 1 W10861000 (detergent dispenser)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Stafford, VA 22554
Robert W.
Job Details: 11/29/2022
"Replaced Gearcase. rotor,stator,clutch,slider,screws unit calibrated and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details: 11/29/2022
"cx complaint mullion flap not engaging properly, confirmed complaint, cabinet crooked / not level, adjusted cabinet so mullion engages properly"
We serviced a
MAYTAG RANGE
Model MGR8800FZ1
Near Indian Head, MD 20640
Robert A.
Job Details: 11/29/2022
Cx rescheduled the appt. I did not install the parts.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/29/2022
"W11085683 CX complaint unit not running properly, confirmed complaint, sump motor leaking, no damage noted. cx declined quote"
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
Cx says the unit is making a lot of noise in cycle and they dropped a pencil down the lint trap. started the unit and it is sounding unbalanced internally as soon as it starts. adjusted the vent out and the noise stops for as long as i hold it then comes back. replaced the blower wheel and the unit is now spinning blowing and heating good without any odd noises. th eunit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Rockville, VA 23146
Jerod R.
Job Details: 11/29/2022
"tested unit advised customer of proper closing , did find ice bin gasket had crease in it ordered new; ordrng 1 W11171728 (door-ice)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Manassas, VA 20109
Carl R.
Job Details: 11/29/2022
Cx complaint is Not Making Ice - Side by Side Refrigerator. Pulled unitbfrom wall and removed power. Removed original ice maker from freezer and removed harness. Installed harness and new ice maker. Plugged unit back in. Unit harvest unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Castle, DE 19720
Michael E.
Job Details: 11/29/2022
"CX complaint: drum not turning. Tested and verified complaint. I found 1 of the rollers was siezing up which caused the belt to wear and break. I replaced the drum support rollers and drive belt using a dryer repair kit from van stock. Testred unjit and it is now working properly. CX paid for service, labor, S&H and parts by CC. Job is complete; ordrng 1 4392067 (dryer repair kit), used 1 4392067 (dryer repair kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 11/29/2022
"cx complaint unit not making ice. checked unit. come to find defective icemaker. icemaker has proper voltage but not harvesting. checked wires under fc door, wires are good, quoted cx, replaced icemaker, tested, unit working as designed. advised cx to wait 24 hours to allow ice to form."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIS18NNXW1
Near Washington, DC 20007
Samuel R.
Job Details: 11/29/2022
cx complaint unit is making grinding sound.tested unit and unit sounded normal and is working as it should.found no griniding sounds.unit is good.advised cx to recored unit if it makes the sound again
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 11/29/2022
"cx complaint unit not completing cycles, checked unit, come to find defective inlet valve, not allowing cold water to pass through. replaced valve, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Milton, DE 19968
Andrew W.
Job Details: 11/29/2022
Cx complaint is unit freezing product in the RC. inspected and verified complaint. cx has fresh produce like lettuce and liquids on the top shelf near the cold air coming from the diffuser. tested diffueser and thermistor and the are reading and working properly. cx also stated doors were uneven. leveled doors to the cx's satisfaction. informed cx on proper placements of items on the top shelf. unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/29/2022
"Adjusted level of unit, condensor was vibrating heavily ..."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 11/29/2022
assisted AT at appt
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYW0
Near Bryantown, MD 20617
Robert A.
Job Details: 11/29/2022
Cx complaint that the unit is not cooling. I inspected the unit and confirmed the complaint. I found that the evap fan is not running. I checked behind the evap cover and nothing is blocking the evap fan and it is getting 121v. The unit needs a new fan to resolve the issue. I also found the drain hose was clogged causing ice to form in the FC. I removed the ice and tested the drain hose for the cx. The unit needs a new evap fan motor to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WP2315539 (fan motor) and 1 WP2163777 (fan blade)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is tapping/knocking noise inspected unit tested it heard the noise . i found one of the rollers not spinning fully so replaced rollers still heard noise its coming from bearings. i uninstalled and reinstalled bearings but they keep coming out as if theyre warped ordeirng new drum and bearings; ordrng 1 W10899578 (drum) and 1 279441 (bearing ring)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Richmond, VA 23235
Joseph D.
Job Details: 11/29/2022
"cx complaint unit leaking, found leak at valve at wall, shut off valve recommend professional plumber to repair valve at wall/home plumbing"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Spring Grove, PA 17362
Drew B.
Job Details: 11/29/2022
cx complaint that unit is not going through cycle iu found the long fill no fill code cx had just gotten unit and didnt have hot on and instrucred how unit works with water supply inside 30 days unit now checkd good
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 11/29/2022
"cx concern the unit light out and door not closing .. units hinges failed and not closing door fully, light is out in cavity . ordering hinges, arm, switches and bulb.; ordrng 1 WPW10128850 (arm) and 1 W11033422 (interlock harness) and 1 W10886919 (bulb)"
We serviced a
KITCHENAID OVEN
Model KERI203PBS4
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/29/2022
cx complaint unit is displaying f3e2 error code. temps are not steady. inspected unit and entered into diag and found f3e2. pulled unit out and found 235.1vac to unit. tested temp sensor and found 1.076kohms. tested the temp sensor at the control and found the same results tested both bake element and found them into spec. unit needs control. called Techline, they agreed with the info provided they said the control needs replaced. control is no longer available. charged cx only for serivce call. $120
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23321
Zachery R.
Job Details: 11/29/2022
"upon arrival was not able to get inlet valve to release water supply, ordering inlet valve to complete repair.; ordrng 1 W11524655 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Glen Allen, VA 23059
Jonathon C.
Job Details: 11/29/2022
"cx complaint, door swings open hard and ice falls out of ice chute when youpull you cup away. explained that the complaints she was having and working as designed and that she will have to call customer care. unit working as designed job is complete."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Washington, DC 20024
Samuel R.
Job Details: 11/29/2022
cx complaint unit is sparking.inspected unit and found a front holder to sit properly and causing rack to spark when cx is heating two dishes.unit will need a new front holders and touch up paint.W10917540 2 tribles W10840759 3 tribles; ordrng 1 W10840759 (front hooks) and 1 W10917540 (paint)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/29/2022
cx complaint of squeal coming from unit checked unit no error codes present cx showed video of noise sounds like metal on metal looked at belt and splutch notice oil coming from gearcase onto belt causing belt to slip ordering gearcsae and 1 LOOK/LOOK 2count and will use belt and splutch on return visit; ordrng 1 W11449840 (gearcase) and 1 LOOK/LOOK (2 count)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Afton, VA 22920
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not draining. Found drain pump receiving power but not draining properly. Installed pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Martinsburg, WV 25403
Ken M.
Job Details: 11/29/2022
"Customer complaint is that the unit is not spinning out properly, leaving water behind. Checked for error codes and found none. Ran test cycle and the unit is draining properly, but there is a wobble to the basket. Issue is not a bearing problem, but basket appears to be out of round. Confirmed that the basket is out of round, causing balancing issues. Ordering tub assembly. 2 count, 2 labor repair.; ordrng 1 W11460604 (tub assembly) and 1 look (look)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Arlington, VA 22203
Dustin F.
Job Details: 11/29/2022
"CX complaint: UI board acting sparatic, losing power at times, buttons not responding, and the UI freezing.Inspected unit, confirmed CX complaint, could not get unit into test mode even after cycling power. ORdering New Console Assembly and Appliance manager board. Both Should be covered under entitlements. Quoting CX for Labor, Visit, and Shipping for a total of $245.00; ordrng 1 W11449431 (Console Assy) and 1 W11448961 (Appliance manager board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Vienna, VA 22180
Christian C.
Job Details: 11/29/2022
Cx complaint FC door is hard to close and drawers are falling. Inspected unit found that food is causing door to not close properly. Advised cx to keep below a certain level. Found upper drawer rails cracked. Ordering upper rails. Left bracket 4 at upper marlboro and 0 at whirlpool. Right bracket 1 at upper marlboro and 10+ at whirlpool.; ordrng 1 W10850332 (left upper pan rail) and 1 W10858092 (right upper pan rail)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 11/29/2022
"Installed parts, tested unit, unit working as designed. Reported safety findings to whirlpool safety."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 11/29/2022
"Installed the Tub, Tracks & Middle Rack. Inner Door will not close because it doesn't have a cut out for the Fan Motor. Will need to install Inner Door & Lower Rack. ; ordrng 1 W10712593 (DOOR-INNER) and 1 WPW10195032 (DEFLECTOR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDB16
Near Leesburg, VA 20175
Ezra M.
Job Details: 11/29/2022
"not cooling properly. prior sealed system work by another company. stated replaced evaporator and compressor a week ago. compressor does not look to be a new compressor, bottom supports and sides covered with dust. compressor running extremely hot, pressures low. advise replacing compressor, evaporator and dryer. will need second tech and 3 ct. explained to cust cannot guarantee repair, especially not knowing what all the other company did. cust understands."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Frederick R.
Job Details: 11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 11/29/2022
Cx complaint is that the unit is not starting a cycle or filling with water. Upon arrvial I found an F7E1. I then ran the diag cycle and found that the unit is filling and draining but the basket is not moving during agitation or spin. I then tipped the unit back and found that the shield had worked its way loose from the gearcase and was laying on the floor. I caused the belt to slip off of the drive assembly. I was able to put the belt back on and resecure the cover. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Hybla Valley, VA 22306
Eric W.
Job Details: 11/29/2022
cx complaint was ref rear panel dented we replaced the dented panel
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, MD 20866
Israel R.
Job Details: 11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/29/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Stafford, VA 22556
Robert W.
Job Details: 11/29/2022
Cx Complaint is the unit is making noise. Inspected unit and ran unit got hot and starting making vibration noise pulled unit apart and found roller and idler are good vent assembly is making noising againt cabnet when it heats up adjust and tested unit is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/29/2022
"cx complaint, bad door switch. door switch was a nightmare, basically glued in by the insulation. called techline to report non repairable, just before they answered i managed to dig enough foam out to succesfully replace switch. documented with techline in case of future issues. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Accokeek, MD 20607
Robert A.
Job Details: 11/29/2022
This job was removed from my roster.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bumpass, VA 23024
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found evaporator is frozen over prior working states the heater and the control were replaced prior unit will need new harness per prior tech and what I'm visually seeing thermistor and harness. Cx is upset that I don't have the part and states whirlpool told her if I didn't have the parts needed they were going to replace the refrigerator. Called whirlpool to document. SR 7735158739; ordrng 1 W11581973 (Harness) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, DC 20011
Mitchell H.
Job Details: 11/29/2022
cx complaint unit is not agitating. installed new actuator as last visit it was popped out and wouldnt stay in place. updated actuator fixed issue. job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Washington, DC 20011
Mitchell H.
Job Details: 11/29/2022
cx complaint noise is back. when i got here i was able to confirm noise and pull unit out while noise was happening. found compressor line was too close to bottom of unit and was vibrating against it. removed an old padding and slid it under line so now it can not vibrate. noise went away. job completed.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fairfield, PA 17320
Sal R.
Job Details: 11/29/2022
CX complacerns where that items are not spun out at end of cycle. I found that the stator nut was backed out. I was able to secure it and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Lancaster, PA
Justin L.
Job Details: 11/29/2022
"Was able to access unit, unit evap was hard frosted over. defrosted evap and found loose heater wire. repaired heater wire installed thermister due to being out of range at 12k ohms and tested unit, unit works as designed no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found gap in liner gasket heated and molded to form to liner tested unit now functions normally ; ordrng 1 W11566892 (Harness with bimetal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MQF1656TEW02
Near Hyattsville, MD 20782
Samuel R.
Job Details: 11/29/2022
cx complaint unit is not cooling.inspected unit and could confirm.checked unit and found evap fan not to be working.unit did have proper frost pattern.unit will need a new evap fan WPW10236142 2 tribles; ordrng 1 WPW10236142 (fan)
We serviced a
WHIRLPOOL RANGE
Model IIIIIIIIII
Near Palmyra, VA 22963
Eric F.
Job Details: 11/29/2022
"Cx refused service, thought diagnostic charge applied to labor. Unit is old, cx does not want to spend too much money repairing it."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near McLean, VA 22101
Jason A.
Job Details: 11/29/2022
CX complaint DW not getting hot & doesnt dry. Check dispenser is full of rinseaid & CX uses Cascade. Ran test wash. NO ERROR codes. Hot water fill. Heater pulls 8A & gets hot. Parts in stock > JJ; ordrng 1 WPW10329609 (vent) and 1 W11227945 (deflector) and 1 WPW10671905 (deterg disp asm) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Stanardsville, VA 22973
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not making ice. Found ice maker fill line blocked. Removed blockage, charged cx 120 diagnostic. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
"cx complaint the unit is not able to lock the unit. checked the unit and the lid lock is acting as if the lid is open even with the lid closed. therefore, i replaced the lid lock and tested operation. unit is good to go. called tradecare to see if the manufacturer would be willing to help the cx in any way since we are just out of the one year by about 8 weeks. was told they will give her a P&L. added a sticky note and didnt charge cx. unit is good to go,."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
"cx complaint the unit is not able to lock the unit. checked the unit and the lid lock is acting as if the lid is open even with the lid closed. therefore, i replaced the lid lock and tested operation. unit is good to go. called tradecare to see if the manufacturer would be willing to help the cx in any way since we are just out of the one year by about 8 weeks. was told they will give her a P&L. added a sticky note and didnt charge cx. unit is good to go,."
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near King and Queen Court House, VA 23085
Jonathon C.
Job Details: 11/29/2022
"cooktop damaged on arrival. spoke to office, reordered part. cx will likely be unable to meet us for repair when the new one comes. requested that we complete repair with no one home.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW0
Near Pawleys Island, SC 29585
Jason T.
Job Details: 11/29/2022
"Installed motor and blower assembly, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 11/29/2022
picked up logger; saved tckt
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Arlington, VA 22203
David J.
Job Details: 11/29/2022
Cx complaint sometimes touch panel would be unresponsive and lock it self. After last visit I found unit needed a need control display. Arrived today and powered down unit. Lifted cooktop and removed on control. Replaced with new one and powered unit back on. Tested with Cx and he saw it working. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details: 11/29/2022
Replaced valve unitis working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, DC 20011
Mitchell H.
Job Details: 11/29/2022
cx complaint unit is not agitating. installed new actuator as last visit it was popped out and wouldnt stay in place. updated actuator fixed issue. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/29/2022
"Adjusted level of unit, condensor was vibrating heavily ..."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West Springfield, VA 22152
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit would dispense rinse aid too soon. Inspected the unit and could not duplicate without waiting weeks and there are no error codes. Installed new disp assy. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
cx comp unit will not heat insp unit conf cx comp found all switches and wires and fuses working found only 120v at l1 and no power off l2 tripped breaker tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
cx says the unit is only doing 1/2 the cycle. found a f7e4(basket reengagement) in memory. ran the diagnostic cycle and the unit si now getting a f6e3(communication) and a f0e5(balance) error codes. diagnostic cycle again and the same f7e4 and f6e3. when spinning the unit sounds terrible. the unit needs parts; ordrng 1 W11478526 (ui) and 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details: 11/29/2022
"Cx complaint is unit not working and has an F9E1 error code. inspected and verified complaint. unit has drain and water lines detatched. checked for error codes and found F9E1 long drain fault, F7E7 motor unable to reach target rpm, and F0E8 water ring error codes. tested unit and heard a knocking/screeching sound during spin. unit needs new gearcase, motor, drain pump, and splutch. quoted cx on cost of repair and cx wants to think about it. cx paid $120 service call by cc. quote saved in ticket.; ordrng 1 W11283592 (motor-drve) and 1 W11449840 (gear case) and 1 W11399437 (drain pump) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found evap fan motor is running loudly clearly audible from outside the refrigerator with doors closed ordering fan motor and blade; ordrng 1 WP2315549 (evap fan motor) and 1 WP2169142 (evaporator fan blade)