We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Keswick, VA 22947
Eric F.
Job Details: 07/14/2022
Installed temp sensor.
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Boyds, MD 20841
Ricardo S.
Job Details: 07/14/2022
"Cx complains that the display not working at all, but when we push the left side of the panel the display light up, so i took the console out and found one of the wires was pinch , now the display is working fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/14/2022
"CX Complaint is there is an error code. Inspected unit and found error flashing F6E1 UI error UI not responding, Also found this unit falls in Scode for element replacement CX states they have extended warranty on unit. But element needs to be replaced. Ordering Element; ordrng 1 W11537778 (Element)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Woodbridge, VA 22191
Tanner B.
Job Details: 07/14/2022
"Cc the unit making banging noise / just very loud noise.. No errors , ran diag and completed cycled.. the gearcase / clutch made a very slight rubbing sound , cx states it doesnt happen all the time. i went over loading w/ cx to make sure that wasnt the issue .. no rubbing on bottom .. ordering gearcase to return with . 2ct gearcase; ordrng 1 W11454734 (gearcase) and 1 2ct (2ct)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Pasadena, MD 21122
Andrew H.
Job Details: 07/14/2022
Customers complaint is the units on draining and also special recall for heater element. I placed heater element I checked for error codes I found f10e1 vent wax motor failure and f9e1 long drain. After replacing element I checked drain pump and found that the housing was pitted from when the chopper blade came off the drain pump causing it to score the drain pump housing this is reducing the pressure that it can build to drain the water. Unit will need new sump assembly and vent wax motor ordering parts; ordrng 1 W11416362 (Sump asm) and 1 W11416460 (Vent wax)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/14/2022
cx has door seal right rc door replaced and heated the sealand unit checked good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Warrenton, VA 20186
Richard B.
Job Details: 07/14/2022
Doors are warped and not even . Bottom of left fridge door is further in than right and top of right door is further in than left. Ordering both doors. CX will inspect and call for service RBB; ordrng 1 W11610996 (door stainless) and 1 W11449026 (door stainless.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Midlothian, VA 23113
John P.
Job Details: 07/14/2022
"CX complaint door wouldn't open, opened door advised doors are tight and is normal tested unit found no errors unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW0
Near Lancaster, PA 17603
Justin L.
Job Details: 07/14/2022
Cx complaint unit takes multiple cycles. Was able to access unit and verify model and serial. Ran unit and found it to heat when checking airflow found it vents through a screen which was restricting airflow causing the issues. Cx will need to address venting. Unit now operating as designed no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS5
Near Richmond, VA 23236
John P.
Job Details: 07/14/2022
"9-1, 9-2.CX complaint unit leaking water confirm CX complaint also found signs of water leaking from heater can see enamel on heater has raised inside unit seals are drying out ordering some assembly and heater also heard drain pump surging; ordrng 1 WPW10531320 (Drain pump) and 1 W10703867 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW1
Near Lewisberry, PA 17339
Sal R.
Job Details: 07/14/2022
CX complaint was that the icebin cracked due to a jamed auger. I was able to access and replace the icebin. Unit test good.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Germantown, MD 20874
Ricardo S.
Job Details: 07/14/2022
NO ONE IS HERE TO MAKE THE PAYMENT
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Riviera Beach, MD 21226
Kevin P.
Job Details: 07/14/2022
"unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint lid lock not working, found strike is broken, replaced strike and unit tests good. job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Richmond, VA 23235
Joseph D.
Job Details: 07/14/2022
unit with faulty latch. must replace to enable door closure and operation.; ordrng 1 W11545309 (strike)
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Dunkirk, MD 20754
David J.
Job Details: 07/14/2022
Cx complaint the drying is very inconsistent. Inspected unit and found no error codes. Tested unit and everything worked as it needed to. Going to order an airflow test for return visit as well as call Techline. ; ordrng 1 Airflowtester(TS) (Air flow tester (TS))
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Washington, DC 20011
Samuel R.
Job Details: 07/14/2022
replaced part and tested unit through service mood.also tested in quick cycle unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Milford, DE 19963
Andrew W.
Job Details: 07/14/2022
Cx complaint is oven not working. tested and verified complaint. cx was unable to see the broil flames were lighting on the top of the inner cabinet. had the door open long enough the flames went out. tested the unit 10 times and the unit igniting perfectly every time. also tested bake which ignited perfectly. checked burners and adjusted the flames. unit is working as designed. job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Spotsylvania Courthouse, VA 22553
Thomas B.
Job Details: 07/14/2022
cx complaint unit is not working properly inspected unit found flaking from the top of liner went to apply touch up paint cx states this is not a good enough solution called whirlpool was instructed to refer cx back to whirlpool cx service stated only approved solution for liner is the touch up paint states cx will need to contact whirlpool cx service for further assistance
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chestertown, MD 21620
Alexander W.
Job Details: 07/14/2022
Cx stated door is falling too fast tested inspected and verified cx complaint found hinge locker came out of place fixed hinge also replaced special project heater from pre-id parts and tested unit unit is working as designed job is complete.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS01
Near Midlothian, VA 23114
John P.
Job Details: 07/14/2022
"CX complaint LEDs on top of unit and in the freezer flashing off and on checked unit found top back left LED in ice maker box assembly out replaced LED, leds now functioning as designed; ordrng 1 W11462342 (Led), used 1 W11462342 (Led) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Glen Arm, MD 21057
Milton J.
Job Details: 07/14/2022
"Cx complaint leaking and ice build up still happening in ice maker/bin compartment. Held whole ice maker assembly with auger, fan and all whill jumped valve with cup under fill tube. Water coming out the fill tube squirting to the left and missing the fill shut. Thawed with steam and did same test but still happening. Unit needs new Ice Maker Fill Tube. -MJrob; ordrng 1 W11415785 (Ice Maker Fill Tube)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit removed and replaced the thermostat tested unit now functions normally qouted 432.02 for repair cx paid by CC
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, MD 21702
Ricky E.
Job Details: 07/14/2022
"customer stated that the units upper rack was falling.. verified issue and fnd upper rack adjusters faulty.. replaced with the updtae kit, unit cks ok... 2 year costco warranty"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/14/2022
"tested unit found unit heater is losing signal from control, replaced control and tested unit is now fully functional"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/14/2022
"cx complaint unit not advancing cycles, checked unit, unit displaying f7e5 shifter fault. tested shifter, shifter ohmed out good. but not getting proper voltage from control, tested control, control has 121vac but not sending voltage to shifter, quoted cx, $120 service call, $110 labor, $15.00 shipping. W11400681 $222.14, tax $13.33, total 480.47. cx paid $120 service call. advised cx ticket open for 30 days. if cx calls back please send with W11400681"
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Richmond, VA 23236
Chris B.
Job Details: 07/14/2022
cx complaint unit works sparaticly inspected unit confirmed cx complaint apon arrival door opens and closed very crooked alighned unit with cabinet tested unit working as desighned door was not engaing door switch unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Hampton, VA 23661
Justin W.
Job Details: 07/14/2022
cx complaint fabric softener not dispensing. checked unit to find cold water valve not actuating. found connector loose reseated and tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Bristow, VA 20136
Demonte S.
Job Details: 07/14/2022
Inspected the unit. Found that the cx is saying that the Dishwasher is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F8E4 = Float Switch Open. Checked the Float Switch. Found Water is in the Tray. Checked the Heater Element. Heater has Silver Bushings. Heater Element is tight. Lower kick plate wasn't sitting properly. Fixed lower kick plate. Went over loading instructions with the cx about the lower rack. Cleared error codes. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Hockessin, DE 19707
Alexander W.
Job Details: 07/14/2022
Cx stated loud clicking noise inspected tested and verified cx complaint found clicking noise coming from splutch but splutch is working as designed cx instruct on how the splutch works unit is working as designed job is complete.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMHA9019HZ4
Near Martinsburg, WV 25403
Danny R.
Job Details: 07/14/2022
door wasnt respounsive the hoile time will need door replaced checksok
We serviced a
KITCHENAID RANGE
Model KICU500XSS
Near Newark, DE 19711
Alexander W.
Job Details: 07/14/2022
Cx stated unit is giving F1E0 error code. Tested inspected and verified cx complaint reset power at breaker for 3 minutes turned back on and tested unit. Unit is working as designed job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/14/2022
cx complaint frost in the fc heated up the fc door gasket and leveled the doors unit checked good
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22314
Eric W.
Job Details: 07/14/2022
send back as shop job; saved tckt
We serviced a
JENN-AIR RANGE
Model JES1450DS1
Near Norfolk, VA 23509
Carl A.
Job Details: 07/14/2022
checked unit to find the bake element is open and will be need to complete job orderpart needed for repairs; ordrng 1 W10779716 (Bake Element)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit found squealing at idler removed and replaced the idler tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Great Mills, MD 20634
Robert A.
Job Details: 07/14/2022
Cx complaint that the unit is not draining. I inspected the unit and confirmed the complaint. I found drain pump would hum but the water is not draining. I removed the drain pump and found nothing obstructing the drain pump. I replaced the drain pump and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Dallastown, PA 17313
Drew B.
Job Details: 07/14/2022
"cx complaint that unit is not closing correctly... found the handle is lose because the holes is stripped.. needed trim vent replaced, and replaced and now closes and checks good"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Silver Spring, MD 20904
Roberto I.
Job Details: 07/14/2022
Replaced parts and ran a timed dry cycle. The timer ran ok and unit worked as designed
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Lancaster, PA 17602
Justin L.
Job Details: 07/14/2022
Cx complaint unit runs for 10 seconds then shuts off. Was able to access unit and during testing found that the unit would run for 10 seconds then shut off then turn back on again by itself. Found motor to be overheating causing the overload switch to trip. Replaced motor and blower wheel with preid and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DRYER
Model MED5500FW2
Near Salisbury, MD 21804
Frederick R.
Job Details: 07/14/2022
CX rescheduled for tomorrow 7/15. See sticky notesblower wheel(WPW10211915) being sent to JC tonight from OS; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Smyrna, DE 19977
Taylor F.
Job Details: 07/14/2022
Cx complaint is unit not washing. tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from pre ID. Tested unit and unit is now working as designed. Job is complete.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Richmond, VA 23236
Chris B.
Job Details: 07/14/2022
cx complaint unit will not start cycle inspected unit confirmed cx complaint found no power at light blue wire found belt and thermal fuse good found open therister ordering thermister and control; ordrng 1 W11526004 (control) and 1 WP8577274 (thermister)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Phoenix, MD 21131
Neil H.
Job Details: 07/14/2022
cx complaint replaced the panel unit checked good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23224
Chris B.
Job Details: 07/14/2022
cx complaint unti will heat inspected unit confirmed cx complaint found open tco replaced tco tested unit working as desigthned
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gum Spring, VA 23065
Jerod R.
Job Details: 07/14/2022
"tested unit found unit sump is laboring due to colaspped feed tube assm.and cracked manifold unit will need sump and feed tube , and will need heater swapped as it has not been done; ordrng 1 W10872558 (feed tube) and 1 W11545334 (manifold)"
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near Baltimore, MD 21229
Milton J.
Job Details: 07/14/2022
Complaint unit not spinning. Installed new Shifter as ordered by previous tech. Calibrated. Auto tested and unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYW01
Near Charlottesville, VA 22911
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit not dispensing ice. Found auger motor receiving voltage but not functional. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Richmond, VA 23221
Chris B.
Job Details: 07/14/2022
replaced motor and cap tested unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Cambridge, MD 21613
Jonathon C.
Job Details: 07/14/2022
"cx complaint, display non functional. tested, inpected, verified complaint. found ui non functioning and suface lamp not operating. replaced ui and control from pre id. tested unit, job is complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit found terminal block blown unit will need new terminal block ordering parts ; ordrng 1 W11122557 (cntrl-elec) and 1 WPW10245259 (block-term) and 1 WPW10281322 (connector)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22911
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit not operating. Found unit unable to lock properly. Installed pre-i'd lid latch, unit still not operational. Ordering control.; ordrng 1 W11170319 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model FDGGGG
Near Chantilly, VA 20152
Carl R.
Job Details: 07/14/2022
"Arrived at cx home, no answer at the door. Called office called cx. Waited 10min. Needs to reschedule."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near York, PA 17402
Drew B.
Job Details: 07/14/2022
cx cancelled after calling hiusband about qoute
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Trent Woods, NC 28562
Ronnie B.
Job Details: 07/14/2022
"cx complaint of unit not drying clothing. checked unit and tested, found that the ouotlet thermistor is reading open. removed and replaced outlet thermistor, tested, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Wilmington, DE 19809
Taylor F.
Job Details: 07/14/2022
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the unit to be powering itself off every 2-3mins. No lights, no fans, no compressor. It would turn itself back on after 5-10 seconds. Verifed power supply board and main control both have 120VAC when unit turns off. Found FC evap heavily frozen but found no evidence of why this would happen other than the PO failure. Heater fuses had condinuity and thermistor read in range. Ordering power supply board. Called the office and rescheduled for 7/21/22. Cx paid in full 463.77 in cash.; ordrng 1 WPW10624574 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Centreville, VA 20120
Richard B.
Job Details: 07/14/2022
"CX complant. Washer leaking after repair. CX stated washer leaked after washing a load of blankets, Found units are stacked. Ordering a bellow and valve assemblys. Will need two techsto access valve assemblys and hoses, Inside . Found no evidence of leaking at drain pump area, Ordering valves and bellow, Two tech further work needed. RB; ordrng 1 W11314648 (bellow) and 1 W11316255 (valve) and 1 W11316256 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/14/2022
"cx complaint not making ice, found tray in twist position, reset would nto return to home, replaced icemaker from pre-id tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Moseley, VA 23120
John P.
Job Details: 07/14/2022
"Installed compressor vacuum charge tested working as designed; ordrng 2 W11506619 (Coupler)s, used 2 W11506619 (Coupler) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gaithersburg, MD
Brian R.
Job Details: 07/14/2022
replaced control and turned unit back on and reset everything. unit was hot so advised cx to give unit 24-48 hours to get back to proper temps and see how unit does.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Reading, PA 19609
Justin L.
Job Details: 07/14/2022
Cx complaint unit banging around. Was able to access unit and verify model and serial. Found no error codes in diagnostic and tested suspension. Ran diagnostic and found unit to move around more than it should. Recalibrated then ran high speed spin and unit now operates as designed no further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Williamsburg, VA 23185
Gill G.
Job Details: 07/14/2022
cx complaint: unit is not spinning out load. stored fault code F0E3(overload) unit is on top of a drain pan. extended feet for max clearance. ran diagnostic cycle and found unit is fully functional. started TOWELS cycle and monitored through spin. unit is working as designed. refilled LOAD AND GO dispenser. unit is working as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX335HPS00
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 07/14/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Millersville, MD 21108
Kevin P.
Job Details: 07/14/2022
"cx complaint unit moving around when the open and close the door, unit isnt installed properly due to pipe running behind the unit stopping it from going all the way back in. i raised the front feet sot the unitis tight to the bottom of the counter securing the unit as much as possible. job complete."
We serviced a
MAYTAG DRYER
Model MEDB835DW04
Near Virginia Beach, VA 23455
Justin W.
Job Details: 07/14/2022
arrived to find no answer called cx using vonage app voicemail not set up. rang door bell once more cx came to door. was asked to go to backdoor. entered through back and replaced element in dryer. tested unit is working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Williamsburg, VA 23185
Gill G.
Job Details: 07/14/2022
replaced buner heads and caps. tested. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near McLean, VA 22101
Christian C.
Job Details: 07/14/2022
Cx complaint door sometimes gets stuck to latch. Inspected unit found door intermittently sticks to latch. Installed latch kit. Tested door x10. No issues. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW
Near Columbia, PA 17512
Marc M.
Job Details: 07/14/2022
cx complaint loud noise during cycle however when going to verify MS info found that the MS tag had been removed. tried calling WP and seeing if they have any record of the MS but WP does not not show any info other than the cx name and address. cx will need to contact lowes to see if lowes has any inof on the unit from when the contracts were sold and generated.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Conway, SC 29526
Jason T.
Job Details: 07/14/2022
"Cx complaint, under shelf light not working properly, advised cx part on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11245713 (Glass shelf lighted)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Owings, MD 20736
David J.
Job Details: 07/14/2022
Cx complaint unit doors are grinding. Inspected unit and found right door is leaning into left door. Adjusted door at the feet and on the right door. Had to loosen bolts on top of right door. Tightened everything and tested doors. Unit is now closing as it should. Unit is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ocean Pines, MD 21811
Michael E.
Job Details: 07/14/2022
"CX complaint: no ice. Tested and verified complaint. Water dispenser is working. When i harvested IM, it did not fill. Inlet tube is clear of ice. Replaced dual inlet valve. Tested and still no water. Reploaced IM thinking it wasnt sending the signal to fill but when i tested it is still not filling. Ordering control W11566851. Cannot reschedule due to SO part; ordrng 1 W11566851 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Severna Park, MD 21146
Andrew H.
Job Details: 07/14/2022
Customers complaint is the unit is making a sound when the unit is draining. Inspected unit ran unit and auto test mode when unit drain and made a clicking sound. Inspected drain pump did not find anything in the drain pump area I believe it sound is coming from internal in the drain pump. I replace dream pump and tested unit. Unit no longer has a sound and is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Alexandria, VA 22302
Eric W.
Job Details: 07/14/2022
nstalled damper cx will watch
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Alexandria, VA 22302
Eric W.
Job Details: 07/14/2022
nstalled damper cx will watch
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Arlington, VA 22207
Jason A.
Job Details: 07/14/2022
"CX complaint FRIGE warm temps. Replaced compressor 3way valve & fan. Install dryer Check for leaks & ran vac, Filled 4.50 OZ R134. Ran test 38 100% good frost pattern RC evap & FC is cooling > JJ"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Midlothian, VA 23112
John P.
Job Details: 07/14/2022
Upon arrival advice CX 10-year warranty only applies to two parts CX assumed it was the entire machine CX declined service said they will be contacting their home warranty company
We serviced a
KITCHENAID HOOD
Model KXD4636YSS6
Near Chester, MD 21619
Jonathon C.
Job Details: 07/14/2022
"cx complaintg, unit not going up or down. tested unit, verified complaint. found vent cover defective causing it to not hit the trigger to allow for operation. ordering both covers. unable to resched.; ordrng 2 W10422877 (filter)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2089HES
Near Bethesda, MD 20816
Dustin F.
Job Details: 07/14/2022
"CX complaint: fridge leaking in backInspected unit, dispensed water and found inlet valve leaking. visually confirmed leak then replaced valve, ran 8 large cups of water and confirmed no leaks. Unit operating as intended job complete. Charged CX $273.47 for PArts and Labor via Credit Card. CX wants the fridge to stay out while he tests it throught the day to make sure its not leaking, house has decent water pressure and he wants to adjust throught the day."
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDW01
Near Glenelg, MD 21737
Brian R.
Job Details: 07/14/2022
cx complaint is unit is still leaking after the last repair and has frost and ice all over the place and he just spent a lot of money on getting this unit repaired. door close if freezer good and well as both FF doors. found on lower center of freezer door the gasket is meltered or warped and damaged and not seeling loke it should and allowing air to come in and its freezing up the unit on the top and bottom in the front of freezer. unit is draining at this time. unit needs the freezer door gasket replaced. was able to melt down and remove ice and heat gasket up to get most defects out so it will seal better. advised cx we will get gasket and replace when it comes in. office to schedule.; ordrng 1 WPW10192907 (Freezer Door Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Woodford, VA 22580
Thomas B.
Job Details: 07/14/2022
Arrived at camping world they state thier computers are down and they are unable to set up unit at this time cx requested to reschedule office rescheduled for Monday; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FTS04
Near Sykesville, MD 21784
Robert L.
Job Details: 07/14/2022
"cx complaint humming /clicking /chirping noises, found evap fan trying to start, control clicking/chirping, fan shorting main, ordering control kit and evap fan motor, collected $781.05 visa cx paid in fuill; ordrng 1 W10801767 (cntrl-elec) and 1 W10822580 (evap fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ
Near Bowie, MD 20721
David J.
Job Details: 07/14/2022
"Rc temp set to 43 and temps are at 59 degrees FC temp set to -1 and temps are at 13 degrees Checked amp draw on both Red wires going to compressor and had a reading anywhere between .521 to .547 and everything in between. Cx complaint unit will randomly trip the break for no reason. Cx would then reset the breaker. It can be 5,10,15 minutes before it does it again. Ive now been here 30 minutes and it has not tripped. Spoke with MR and he stated it could be a breaker issue. Called Techline and explained the situation to them. Ran test cycle and found on test 6 for defrost and unit tripped. Switched outlet and ran test 6 again tripped again. Removed back panel and melted Ice away. Tested defrost heater ohms and had 33.8ohms. Pink to white 33ohms Pink to chasey and rising Brown to chasey and rising Unplugged defrost harness and attempted to run test 6 and breaker did not trip. Plugged harness back in ran test 6 and breaker popped. Ordering defrost heater and Evan harness for return visit will install when parts arrive ; ordrng 1 Wpw10495967 (Heater) and 1 W11551372 (Evan harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK2
Near Clarksville, MD 21029
Robert L.
Job Details: 07/14/2022
"cx complaint console comes on all by itself, verified complaint, found F2e1 stored, cx has to unplug overnight , ordering console(BL)........... cx didnt get unit delivered unit 7 months later; ordrng 1 W11328719 (console (BL))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS01
Near McLean, VA 22101
Jason A.
Job Details: 07/14/2022
CX complaint FRIDGE cooled for 20+ hrs then everything got warm. Arrived at address & unit seems to be on stdby. Lights & fans are running but temps are warm & no compressor. Plug unit in killawatt. Toggled in / out of showroom waited but compressor never start. Ran test 38 100% & RC evap good frost pattern. FC temps dropping to 54F. Test 40 & verified fan & evap & 3way operate Called parts to order W11533213 Called techline. TSPW11450890 CX doesnt want JJ to return. NO JJ TO THIS ADDRESS > JJ; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WFE500M4HS
Near Washington, DC 20003
Mitchell H.
Job Details: 07/14/2022
cx complaint unit is not cooking evenly. inspected unit and tested both bake and broil elements. both working. thermostat working correctly. put unit in a bake cycle and found both elements come on. broil does not come on and stay on consistently. only at certain times. i grabbed a wet sponge and showed cx that the broil does get hot enough to sizzle in a bake cycle. informed him in should never glow red in bake. unit is working as desinged. i looked over every single crevis of this unit trying to find a M/S sticker. could not find one at all. informed cx to call whirlpool to get a new one and if they call back we technically cant work on it or order parts under warranty without it. cx understood. took pic of pop so unit is under warranty just cant find the M/S
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 07/14/2022
did not arrive to this storer; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Dayton, MD 21036
Robert L.
Job Details: 07/14/2022
"cx complaint frost instantly returned, found large gap from font liner to rear liner, covered in 1/4' of ice/frost, no frost near gaskets, cleared all ice and dried, then sealed gaps with clear RTV, ran 2 coats, cx to monitor, may need return to seal any missed spots, and call tech line, tested all ops; ok"
We serviced a
AMANA WASHER
Model NTW4516FW
Near Richmond, VA 23220
Joseph D.
Job Details: 07/14/2022
"replaced main control, unit now working properly. control had shorted relay for door latch"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lancaster, PA 17601
Justin L.
Job Details: 07/14/2022
Cx complaint finding water on floor when using unit. Was able to access unit and found water turned off to unit. Upon turning on immeadiately noticed water coming from the hot water line where there was a hole about halfway down. Shut water abck off an tested other aspects of machine. Unit is operating as designed but cx will need to have water lines changed out due to leaking. No further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Prince George, VA 23875
Joseph D.
Job Details: 07/14/2022
arrived but back area is closed.; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Frederick, MD 21701
Ricky E.
Job Details: 07/14/2022
"installed ui, verified operation, unit cks ok.."
We serviced a
AMANA WASHER
Model NTW4516FW
Near Richmond, VA 23231
Joseph D.
Job Details: 07/14/2022
cannot locate; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Gloucester Point, VA 23062
Lucas R.
Job Details: 07/14/2022
"cx complaint unit leaking from dispenser, checked unit found too much pressure from dispenser housing causing water to overflow, replaced housing, calibrated, tested, unit working as designed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chesterfield, VA 23832
Joseph D.
Job Details: 07/14/2022
"unit with failed thermal fuse, replaced thermal fuse, tested and unit heating properly; ordrng 1 WP3392519 (thermal fuse), used 1 WP3392519 (thermal fuse) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 07/14/2022
cx complaint unit not completing cycle and showing f3e1. Was able to access unit and enter diagnostic and found f3e1 water level system error f6e3 communication error acu to ui f8e1 no water detected. Ran auto test and went through. Unit having pressure issue and will need control and pressure switch for repair. Once approved and in office will need to call in and set return.; ordrng 1 W11201286 (control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Salem, VA 24153
Kyle A.
Job Details: 07/14/2022
Cx complaint of unit not operating. Did confirm connector for selector nob was not seated. Seated connector and the unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model GH7208XRS3
Near Arnold, MD 21012
Andrew H.
Job Details: 07/14/2022
Customer complaint is a unit has f9q that reference to touch user interface display failure. I found some of the display numbers are faded and missing. I quoted customer for replacing the door assembly. Customer okay to repair and paid with credit card. Please reschedule with ETA and part.; ordrng 1 W10327332 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW
Near Chesterfield, VA 23832
Joseph D.
Job Details: 07/14/2022
"replaced chute blower and fan, unit now working poroperly. the motor has a faulty bearing cover."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Lanham, MD 20706
Samuel R.
Job Details: 07/14/2022
cx complaint food fell off rack.inspected unit and found rack to have failed at a weld and cause food to fall on bottom of oven.also found door gasket missing a coupld pins to hold it in place.unit will need a new oven rack and door gasket WPW10535778 39 tribles WPW10550642 46 tribles; ordrng 1 WPW10550642 (oven rack) and 1 WPW10535778 (door gasket)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS00
Near Salem, VA 24153
Kyle A.
Job Details: 07/14/2022
Cx complaint of broken door. Did confirm will need to come back with door parts.; ordrng 1 WPW10347596 (Glass pack) and 8 W10812024 (Glass bracket)s and 10 WP3196183 (Screw)s and 1 W10909682 (Badge) and 1 WPW10709147 (Liner) and 2 W10825778 (Hinges)s and 1 W11354870 (Stainless steal door) and 1 W11518518 (Handle) and 1 WPW10618107 (Inner glass) and 2 W10853628 (Glass bracket)s and 6 W10920281 (Screw)s and 6 WP90767 (Washer screw)s and 10 WP98008545 (Black screw)s and 8 W11025615 (Clip speing)s and 1 W10687815 (Glass bracket) and 1 W10687814 (Glass bracket) and 1 W10669415 (Shield)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Annapolis, MD 21401
Andrew H.
Job Details: 07/14/2022
Cx complaint is the unit is not working. Inspected unit and no error codes. Cx stated they were unable to start a cycle. I ran auto test mode. I found the water lines reversed. I reconnected water lines to the property connection. I ran auto test mode again. Unit completed test mode. I then started a normal cycle unit started to fill and lock the lid and started washing clothes. Unit is now working properly