We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, MD 21045
Robert L.
Job Details: 08/30/2023
"cx complaint not cooling properly, found FC evap frozen over, heater not activating harness issue,, ordering heater harness and thermistor; ordrng 1 W11650660 (heater harness) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model mvw6200kw2
Near Vienna, VA 22182
Christian C.
Job Details: 08/30/2023
Cx complaint unit does not drain. Inspected unit found harness not secure to drain pump. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS07
Near Falls Church, VA 22046
Christian C.
Job Details: 08/30/2023
Cx complaint unit is sparking while in use. Inspected unit found thermal event on waveguide cover. Called techline. Unit non-repairable. Cx paid for service call.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Silver Spring, MD 20905
Shawn D.
Job Details: 08/30/2023
"replaced control panel and turn table and tested turntable works and heats good, and all buttons work. unit is good to go"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near New Market, MD 21774
Ricardo S.
Job Details: 08/30/2023
"Cx complains that some tights on rc not working, insepcted unit, the led module on the top part of the rc not working, also the freezer lad is defetive.. order fc led module..; ordrng 1 w11483116 (fc module)"
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW2
Near North Potomac, MD 20878
Julian H.
Job Details: 08/30/2023
CX complaint about unit making a noise put unit on time dry found a noise from blower wheel broken due age of appliance blower is locked to motor gave CX an estimate CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 279787 (motor) and 1 WP697772 (blower wheel)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near North Potomac, MD 20878
Julian H.
Job Details: 08/30/2023
GOT HERE unit had full charge replaced parts pulled unit to 30 inch vacuum charge system with 5oz of r134a & holding pressures CX pIF THRU APP
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Baltimore, MD 21216
Emmanuel R.
Job Details: 08/30/2023
Replaced control and tested unit. Unit is now working properly.
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Jessup, MD 20794
Robert L.
Job Details: 08/30/2023
"cx complaint takes 2-3 times to dry, cx had energy saver on , cx had long twisting vent behind unit, moved unti out and green light for vent came on, adjusted CF setting to 4 for 30% more heat, vent wall vcap opeing fully, cx to shorten vent behind unit, tested all ops ok, collected $90 cash"
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW01
Near Chevy Chase, MD 20815
Brian F.
Job Details: 08/30/2023
"Cx states unit makes loud noise during spin, tested and confirmed. Tub bearing is worn, can also hear something loose/rattling around where the pulley would be. Unit is has dryer stacked on top, would need a second tech to complete diagnosis. Quoted cx for outer tub and second tech, cost of repair approaching price of new washer, could needs other parts after full diagnosis. Cx will call if they would like unit repaired."
We serviced a
WHIRLPOOL FREEZER
Model KBSD708MSS00
Near Pikesville, MD 21208
Brian R.
Job Details: 08/30/2023
came out and replaced parts ordered. reset temps as she had both sections way down. advised her she should start to see ice in the next few hours. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Falls Church, VA 22046
Christian C.
Job Details: 08/30/2023
Cx complaint unit is not cleaning well. Inspected unit found F9E4 error. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC6
Near Arlington, VA 22205
Christian C.
Job Details: 08/30/2023
"instal new gear-case, clutch,tub nut,screwrun diag-cycle all works as designed normal.also calibrated the unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, DC 20015
Brian F.
Job Details: 08/30/2023
"Cx states UI not working, inspected and confirmed. Installed new UI and console cap, powered on unit, found saved f1e1 (acu failure) and fae2 (vent wax motor electrical problem), also found corrosion on door panel. Ordering vent, control, and panel.; ordrng 1 W11506011 (control) and 1 W11649995 (vent) and 1 W11461694 (panel)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Stafford, VA 22556
Thomas B.
Job Details: 08/30/2023
Cx complaint unit is not working properly inspected unit removed and replaced the lint screen tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Jessup, MD 20794
Robert L.
Job Details: 08/30/2023
"cx complaint ice small and slow production, on arrival found water flow slow at dispenser, removed filter and pressure returned, found icemaker only filling half way with filter in, once filter out filled fully, cx needs to replace filter, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near Leesburg, VA 20176
Ricky E.
Job Details: 08/30/2023
"installed part, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Felton, DE 19943
Michael E.
Job Details: 08/30/2023
Replaced the cam and addressed the sound issue in the back based on CX recording. Tested unit and it is now working prioperly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Frederick, MD 21701
Ricardo S.
Job Details: 08/30/2023
"Cx complains about a noise, inspected unit,, the noise comes from the air diffuser, the motor is defective and sound horrible.. order diffuser assy; ordrng 1 W11236851 (diffuser)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Norfolk, VA 23508
Carl A.
Job Details: 08/30/2023
"cx complaint of unit not starting.checked unit to find the following error code F9E1 erro code checked under side of unit to find the harness had broken at the drain pump repiared harness tested unit works as designed advise cx will need a harness break down as follows 1/W11590868,HARNSWIREservice call break down as follows service call 0.00parts74.11shipping 15.00labor 0.00sub total 89.11tax 4.45grand total 93.56; ordrng 1 W11590868 (HARNSWIRE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Laurel, MD 20707
Shawn D.
Job Details: 08/30/2023
replaced water line and tested and no leaks from dispenser anymore. unit is good to go
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Washington, DC 20012
Brian F.
Job Details: 08/30/2023
"Cx states gaskets are defective, inspected, found moisture on mullion, frost in FC. Gaskets were just installed by another company, they are covered in wrinkles and creases, not fully installed, attempted to correct issues with heat gun, unable to generate seal. Ran test 63, mullion not getting very hot and only heating in a few small sections. Ordering gaskets and mullion.; ordrng 2 W10917313 (gasket-dor)s and 1 W10897938 (gasket-dor) and 1 W11649966 (mullion)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Odenton, MD 21113
Israel R.
Job Details: 08/30/2023
Customer complaint unit is making loud vibration noises. I tested the unit and found the unit is making a really loud noise. I found if the compressor would turn off the noise would go off. the Fans are good. No noises pulled unit out and found the compressor is really hot. I adjusted the mounts and some refrigerant pipes. I level unit and is got better. But the compressor is really hot and and is loud. I put unit back and the unit got quiter but is still making loud vibration noise. And now it comes and goes. Ordering compressor. call customer when part is available.; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11506623 (coupler) and 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (Coupler) and 1 W11506621 (coupler) and 1 W11506635 (Coupler) and 1 lockringkit (lock ring)
We serviced a
WHIRLPOOL MICROWAVE
Model KHMS1850SSS0
Near Hyattsville, MD 20781
Shawn D.
Job Details: 08/30/2023
"cx complaint door issues and not heating. inspected unit and found door is sagging, interlock suppert gets stuck back. inspecgted unit and tested unit light turned off when door is closed and cycle started but no heat ad mag sounds lounder than normal. checked switches and all look good and new ooks like hey have been replaced. unit needs a magnetron so gvae cx quote and he paid for service wants to look into a new microwave due to having more than 1 issue the dooor and mag.; ordrng 1 W10222507 (magnetron 254.61)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chesapeake, VA 23321
Zachery R.
Job Details: 08/30/2023
"replaced gearcase, clutch, stator, and washplate. calibrated and tested, no faults after test cycle. left old parts with cx."
We serviced a
WHIRLPOOL COMBO
Model CET9000GQ2
Near Barboursville, VA 22923
Eric F.
Job Details: 08/30/2023
"Confirmed cx complaint unit F29 error code, door lock failure. Unit would not enter diagnostic mode, wash CPU completely unresponsive aside from blinking error code. Unit will need a new lid latch and CPU. Looked unit up, unit listed as a whole,complete 'part'. Ordering only listed 'part'. Possible unit is only available for complete exchange.;"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bear, DE 19701
Taylor F.
Job Details: 08/30/2023
Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the TCo kit to be defective. Replaced TCO kit from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Orange, VA 22960
Eric F.
Job Details: 08/30/2023
"Confirmed cx complaint unit not heating properly. Found hot spot in element. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Baltimore, MD 21206
Shane M.
Job Details: 08/30/2023
"cx complaint the back cover is warpped. i couldnt confirmed complaint, unit still machanically work as design. cx very upset, i called techline submitted pictures, advised to replaced rear bulkhead.; ordrng 1 W10828431 (rear bulkhead)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Newport News, VA 23606
Justin W.
Job Details: 08/30/2023
cx complaint unit not filling. checked unit to find no fault codes. performed dlms calibration and ran diagnostics. cx provided video of clothes agitating with no water in unit. found during normal cycle with auto fill unit fills below basket showing no water. replaced control for pressure relay failure performed calibration and normal cycle again to find unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Middletown, DE 19709
Taylor F.
Job Details: 08/30/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the Im stuck mid cycle and not responding. Replaced IM from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Chesapeake, VA 23322
Branden R.
Job Details: 08/30/2023
"came out to replace parts on unit , disassmelbed and replace all parts needed for repair to unit . tested unit is running as designed ."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Baltimore, MD 21206
Shane M.
Job Details: 08/30/2023
installed parts unit working properly.
We serviced a
MAYTAG WASHER
Model Mvwb765fc2
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/30/2023
"cx complaint unit unresponsive, checked unit, unit displaying f6e2 communication failure. unit has 120vac supplied to acu, acu only sending 3vdc to ui. harness is good. quoted cx, cx unsure for repair atm, advised ticket is open for 30 days. collected $120 service fee. advised cx ticket is open fopr 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Beltsville, MD 20705
Shawn D.
Job Details: 08/30/2023
cleared water replaced drain pan used steamer to clear ice in drain hole. put unit back together and tested unit is good to go
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HW07
Near Newport News, VA 23608
Justin W.
Job Details: 08/30/2023
cx complaint of burning smell. checked unit to find sound coming from high voltage side. found after 15 seconds of unit trying to heat electrical burning smell occurs. called safety spoke to Bianca ordering 2nd tech and high end side to complete repair.; ordrng 1 W11402082 (magnetron) and 1 W11443128 (thermostat magnetron) and 1 W11628655 (transformer) and 1 W11213318 (cap) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Waldorf, MD 20601
Shane B.
Job Details: 08/30/2023
installed control board and restored power. verified the mod/ser info is saved. tried running calibration but nothing runs. same with service cycle. its doing the same thing as before the boad was changed. unit displays close lid when trying to start cycle. ordering lid latch.; ordrng 1 W11394572 (lid latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23320
Branden R.
Job Details: 08/30/2023
cx complaint ice box not freezing checked unit and found no frost build up . was advised there was frost all over freezer and rails . ran checked good along with frost patterern . ordering thermistor and 2 rails for repair . rails stiff from frost build up .; ordrng 2 W11265130 (rails)s and 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Dover, DE 19904
Michael E.
Job Details: 08/30/2023
"CX complaint: FC door not closing all the way. Tested and verified complaint. I was able to correct the track and it was a screw that the track was catching on. I corrected FC tracks, tested unit and it is now working properly. Job is complete"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS3
Near Chesapeake, VA 23320
Austin D.
Job Details: 08/30/2023
checked the unit and when on the unit is sparking at the capacitor creating a bunch of noise and burning smell. unit needs all high side parts to resolve the issue. parts on order and will contact safety to document. called safety and was told the unit was gonna be too much repair. manufacturer will contact the customer
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Baltimore, MD 21286
Dustin F.
Job Details: 08/30/2023
"Upon Arrival, Replaced LED board and found NO change with lighting of unit. inspected unit and found 3 of the LEDS that were replaced were bad. Reordering LED kit for S code to complete repair. refunding CX everything except for svc charge;"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Lancaster, PA 17601
Justin L.
Job Details: 08/30/2023
Cx complaint unit not cooling properly. Was able to access unit and found defrost failure. Was able to use steamer and clear ice then replaced heater with harness. Verified heater worked. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Townsend, DE 19734
Taylor F.
Job Details: 08/30/2023
Cx complaint is unit not spinning out/out of balance. Tested inspected and veried complaint. Found the suspension rods very bouncy and defective. Replaced suspension from pre id and unit is now working as designed. Job is complete. Cx paid in full by check.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Troy, VA 22974
Eric F.
Job Details: 08/30/2023
"Confirmed cx complaint frost building up left side of freezer compartment. Checked unit, rails pulling door shut firmly but air exchanging around gasket and door. Ordering new door, factor gasket will come foamed into new part and reduce air exchange between outside and in freezer cabinet.; ordrng 1 LW10547320 (dor-fip ss)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Baltimore, MD 21214
Emmanuel R.
Job Details: 08/30/2023
"Cs unit overflowed and leaking water, Couldnt comfirm complaint. Diagnotics cycle completed ok, I did find error code f8e3 over flow flood condition . Drain pump is running and draining fine. Water valves are shutting down and not seeping. Pressure hose holding pressure. Unit must have had a software glitch that caused it to over fill and flood the laundry room. Ordering control board and lower harness w/pressure hose.; ordrng 1 W11567712 (control) and 1 W11590868 (lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Harrisonburg, VA 22801
Danny R.
Job Details: 08/30/2023
i found unit not defrosting wil need defrost heater and control; ordrng 1 W11650660 (defrost heater assy) and 1 W11566851 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Dover, DE 19904
Michael E.
Job Details: 08/30/2023
"CX complaint: unit not running. Tested and verified complaint. F9E2, F8E4 error codes. I found the tub had a leak from a small dent on bottom back righ. Drain pump working properly. Ordering tub. Cannot reschedule due to direct to CX shipping. 2 count needed; ordrng 1 W11409866 (tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Warfordsburg, PA 17267
Andrew S.
Job Details: 08/30/2023
"Per previous diag I was able to access and replace the spin basket, gearcase and related parts. i then tested the unit and found that it is now functioning as intended. job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Wyoming, DE 19934
Michael E.
Job Details: 08/30/2023
"CX complaint: not agitating and not dispensing fabric softener. Tested and verified complaint. F7E5 error code. I found capacitor leaking oil which caused actuator to fail. Replaced actuator and capacitor.Fabric softener is getting very little water. Ordering inlet valve housing (includes valves.Cannot reschedule due to AIG; ordrng 1 W11127357 (housing) and 1 W10913953 (actuator van stock) and 1 W11395618 (capacitor van stock), used 1 W10913953 (ACTUATOR van stock), and 1 W11395618 (CAPACITOR van stock) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW2
Near Palmyra, VA 22963
Eric F.
Job Details: 08/30/2023
"Confirmed cx complaint unit not heating. Found element, thermal fuse lost continuity. Ordering parts.; ordrng 1 279838 (element) and 1 WP3392519 (thermal fuse)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2670XEM4
Near Townsend, DE 19734
Taylor F.
Job Details: 08/30/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM fill tube to be frozen and IM getting stuck mid cycle. Thawed fill tube and IM still wouldnt call for water but if i jumped valve from Im it worked fine. Ordering IM and rescheduled for 9/8/23.; ordrng 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Chesapeake, VA 23320
Austin D.
Job Details: 08/30/2023
checked the unit and all components passed. where unit is located i cannot plug in to test control. ordering control to replace theen i can gaurenteee no issues with the unit.; ordrng 1 W11594224 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Towson, MD 21286
Emmanuel R.
Job Details: 08/30/2023
"7.6k 13.55k Installed icedoor fascia. Icemaker is still low productions. Temps are ok. Condensation lower left door, used heat gun to soften and seal better."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Virginia Beach, VA 23455
Carl A.
Job Details: 08/30/2023
"cx complaint of display of error code F3E0,checked unit and confrimed error code ohmed out temp probe to find it open replaced temp probe tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Harrington, DE 19952
Michael E.
Job Details: 08/30/2023
"Replaced drain pump and control as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Hampton, VA 23666
Orbie
Job Details: 08/30/2023
replaced valve. tested unit. working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Nottingham, MD 21236
Shane M.
Job Details: 08/30/2023
"cx complaint the unit is leaking. raned cycle & found no leaks during testing.took panel off, no signs of leaks. advised call back in with any future issues."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Lancaster, PA 17602
Justin L.
Job Details: 08/30/2023
"cx complaint unit colder in drawers than up top. Was able to access unit and entered diag to find 1 44F, 2 -7F, 3 32F, 4 -18F, 5 42F, 18 -4F. Removed bottom drawer and found ice build up due to defrost failure. Removed evap cover and cleared ice then replaced with pre-id. During testing found that the door switch on left hand side is only registering intermittantly and will need replaced. Ordering cover and once in office will need to set return with JL only; ordrng 1 W11371720 (hinge cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY01
Near Baltimore, MD 21212
Emmanuel R.
Job Details: 08/30/2023
"Cs unit is frezzing food in the rc , confirmed complaint. Thermistor ohmed out 8k in rc and 16k in fc, damper door opens and closes but food is freezing. Noticed door gaskets are torn, unit is over compensating for the cold over leaking out. Quoted for door gaskets but denied repairs. Also unit may have a bad control board because it getting the correct signal but unit is constantly running."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Herndon, VA 20171
Demonte S.
Job Details: 08/30/2023
Installed the Water Inlet Valve & Flow Meter. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Chester, VA 23836
Chris B.
Job Details: 08/30/2023
cx c comp unit will not dry dishes insp unit found no error codes stored ran unit threw diag mode found all components work as desighned and heater working as desighned advised cx on use adn care adn to use rinse aid cx wasnt having it called tech line spoke with joe stated unit is working as desighned advised cx on use and care and to direct cx to wp cx service if cx calls back with same issue
We serviced a
WHIRLPOOL WASHER
Model wfw96heaw0
Near Reston, VA 20190
Demonte S.
Job Details: 08/30/2023
"Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error codes are F6E5 = Communication error between Ccu and Expansion Board. F8E1 = Long Fill. Checked the Flow of water in Service Test. The cold Water Valve is bearly so coming into the Drum. Looked behind the unit. House Water Valves are leaking. Will not be able to turn the Valves off. ( please see Sd Pictures.) Unit will need the Valve = Wpw10247306, Pressure Switch = Wpw10448876 & Flow Meter = Wpw10110225. ( unit is stacked. Please see Sd Pictures. Might have to tell the cx they will need to remove the unit and make it accessible. There is literally no way to pull this unit out. Cx just had hot water heater replaced and the units are stuck. Please see Sd Pictures. ) cx paid for the Service Call Only by Card. Don't go without parts listed if the cx calls back ."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Woodstock, VA 22664
Ezra M.
Job Details: 08/30/2023
"noise. found blower fan hitting housing, and this was caused by the front motor bracket clip coming off and not holding motor level. reinstalled bracket, verified secure. replaced blower fan and tested; ordrng 1 WP694089 (wheel em vs), used 1 WP694089 (WHEEL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/30/2023
"replaced acu, pressure switch, valve, console, and drawer, while replacing acu noticed connection to lower harness is defective, tried reseating connection, no luck. ordering upper and lower harness to complete repair. advised cx parts on fbo and they will be contacted for return visit. secured acu and console in bin.; ordrng 1 W11316252 (harns-wire) and 1 W11550159 (harness lower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Townsend, DE 19734
Taylor F.
Job Details: 08/30/2023
"Cx complaint is unit not cooling. Tested inspected and verified complaint. Found unit has low frost pattern, only on first pipe coming in. Ordering evap and compressor for return. Called parts specalist and rescheduled for 9/8/23. 3CT SS.; ordrng 1 WP2188823 (evaporator) and 1 W10309988 (compressor) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Harrisburg, PA 17111
Cody H.
Job Details: 08/30/2023
"Was able to access unit and replace control per previous visit. Ran unit through diagnostic test, unit went through testing with no issues. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Bridgeville, DE 19933
Michael E.
Job Details: 08/30/2023
CX complaint: front left burner not lighting. Tested and verified complaint. Not sparking when knob turned but is sparking and lighting if another knob is turned. Ordering ignitor harness. Cannot reschedule due to SO part; ordrng 1 W11620566 (ignitor harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Dover, PA 17315
Bernard M.
Job Details: 08/30/2023
Cx complaint unit doesn't make ice. When arrived found the icemaker switch in the off position with tray full of ice. Turned on and it harvested then filled with water. Instructed cx on how to remove ice bin to access the on/off switch. Cx understood. Unit runs as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/30/2023
"CX complaint rust spots on Rc door, water coming out from ice dispenser door. Confirmed water dripping from ice door, found the door not sealing properly, allowing moisture to get inside. Confirmed rust spots on lower part of Rc door. Attempted to remove spots with no luck. Ordering Rc door LW10913407, nameplate W11223753 and ice chute W11423781; ordrng 1 LW10913407 (Rc door) and 1 W11223753 (nameplate) and 1 W11423781 (ice chute)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 08/30/2023
"cx complaint unit is leaking water from the bottom of RC. Inspected unit and found RC evap drip pan was full of ice. I found we were out here last year at this time for the same issue. I was able to access unit and replace the drip pan with van stock and steamed out drain line. called TL to report findings. TL said wait and see if it does it again. unit now checks good.; ordrng 1 W11457241 (drip pan (FG VS)), used 1 W11457241 (DRIP PAN) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Baltimore, MD 21209
Emmanuel R.
Job Details: 08/30/2023
Replaced harnesses and tested unit. Unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Virginia Beach, VA 23452
Carl A.
Job Details: 08/30/2023
"cx complaint of water leaking down the back side of RC ,checked unit to to find that the drain line was plugged with debries ,cleared line tested unit works as deisnged"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Smyrna, DE 19977
Taylor F.
Job Details: 08/30/2023
Cx complaint is unit to cold in the FC and RC. Tested inspected and verifed complaint. Found the cx blocking air vents and had the back of both top shelves blocked off by food and drinks. This was causing items on the top two shelves to freeze. Informed cx why this happened and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Harrisonburg, VA 22801
Danny R.
Job Details: 08/30/2023
the pin holding dor to tank has come of wil ned new tank; ordrng 1 W10681512 (tank)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Brookeville, MD 20833
Robert L.
Job Details: 08/30/2023
"cx complaint unit leaked from under neath, found leaking at clamp to pump not fully seated and dripping on floor, resecured all clamps, ran daignostics, could hear drain pipe backing up and after 2nd drain water also backed out stand pipe, cx will contact plumber to have drain snaked out, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Harrisonburg, VA 22801
Danny R.
Job Details: 08/30/2023
"i found conection on heater elele,mnt was lose reinstaled part now checks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fulton, MD 20759
Robert L.
Job Details: 08/30/2023
"installed icemaker per previous, initially water spayed out of bucket, was able to forde tube about 1' futher into liner to align with left sde of fill bucket on icemaker, no water flows smoothly into mold, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00` TY
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 08/30/2023
cx complaint RC lights out. inspected unit and found FC and RC top lights are dim but left front led was flashing. i removed led and placed in splicer and found all lights came back on. replaced Led and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Fulton, MD 20759
Robert L.
Job Details: 08/30/2023
"cx complaint squealing when spinning, found belt dust all over pulleys and black marks on cam, replaced cam and belt from pre-id, ran diag and drain and spin, noise gone, tested all ops ok, collected $238.26 MC cx paid in full"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Greencastle, PA 17225
Andrew S.
Job Details: 08/30/2023
Cx complaint is that the unit is filling but not spraying. Upon arrival I found an F4E3. I then let the cycle begin and verified the issue. I tested the Sump and found it to be reading OL. I was able to replace the sump with the preid'd sump. i thne tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Sparks Glencoe, MD 21152
Brian R.
Job Details: 08/30/2023
cx complaint is with a knocking sound or rubbing sound or something entire time unit runs. tested and checked unit. found rollers dry and bad. also found blower wheel full of lint so cleaned and cleared unit and rplaced rollers as well as lubed unit. tested again and unit is quiet and now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Hershey, PA 17033
Cody H.
Job Details: 08/30/2023
"Was able to access unit and replace parts per previous visit. CX states they know new doors have some cosmetic blemishes but would rather have unit sealed then have it look flawless. Put doors on per cx request. Was able to get gasket to seal to cabinet. Unit now works as designed, no further work needed."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fallston, MD 21047
Neil H.
Job Details: 08/30/2023
cx complaint the f9e1 not draining found pump stuck cleared and removed pump reinstalled unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near York, PA 17408
Bernard M.
Job Details: 08/30/2023
"Cx complaint unit doesn't cool. When arrived found RC temp at 50 and FC temp at 35. Accessed the evap and found it had partial frost pattern with fan running. Found the compressor has restriction in process tube. Ordering sealed system repair, once all parts are available contact cx to reschedule; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11567939 (suction tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Bel Air, MD 21014
Neil H.
Job Details: 08/30/2023
called tech line tab on right front tab frayed non repairable
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harrisburg, PA 17111
Cody H.
Job Details: 08/30/2023
CX complains unit is not running past rinse cycle CX has Contract. Found unit would go into diagnostic test cycle but would just hum when agitating and spinning. Found capacitor to have failed. Was able to replace with pre i.d part. Retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Bel Air, MD 21015
Neil H.
Job Details: 08/30/2023
ordering W11646238 kit needed per service pointer door open closes than will come back open under the counter m/w; ordrng 1 W11646238 (latch kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR306ESS01
Near Reston, VA 20194
Demonte S.
Job Details: 08/30/2023
Installed the User Interface. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near La Plata, MD 20646
Shane B.
Job Details: 08/30/2023
cx complaint is water droplets on the top of the FC door gasket. cx said he wipes away the water it returns. i found mullion reading OL. ran test 35 and found mullion is getting 12vdc. orderign mullion schedule when part is available.; ordrng 1 W10806457 (rail-mulln)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Glen Rock, PA 17327
Drew B.
Job Details: 08/30/2023
"cx complaint that unit is not ringing out the clothing and making loud noise than normal. i found the unit to have the stripped the teeth on the gearcasec and not engaging the spin basket and also the agitatior.. i foudn the unit couldnt be seperated from the outter tub to free gearcase and will 2 count 2 tch with tub replcement to sftly remove whole tub and geracse to resolve cx issues. cx will call when in to return schd if apporved,; ordrng 1 W11454734 (gearacse) and 1 2TCH (2 TCH) and 1 2COUTN (2 COUTN) and 1 W11283592 (motor) and 1 W10721967 (cam pulley) and 1 W11550891 (agitator) and 1 W10752187 (bolt) and 1 W10752719 (spin basket) and 1 W11219115 (outter tub) and 1 WPW10215093 (cover) and 1 WP8533928 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/30/2023
the words are backwards on the cover so the on is where off is and off is on so i removed the tray flipped on ice maker cycled dropped ice and refilled
We serviced a
KITCHENAID REFRIGERATOR
Model KRFc300ESS07
Near Woodbridge, VA 22192
Tanner B.
Job Details: 08/30/2023
"gasket on rh rc door failed, replaced seal . Job complete"
We serviced a
MAYTAG WASHER
Model MVW5430MW
Near Nottingham, MD 21236
Shane M.
Job Details: 08/30/2023
"cx complaint the day the unit was delivered the unit make a grinding noise. found no error codes stored. put unit into test cycle. unit passed twice with no werid sounds. got underneath unit, tighten cam. advised cx to capture by phone is sound comes back. i also advised cx biggest complaint of these style machine have been the water & drain hoses banging against the metal back cover."
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Leesburg, VA 20176
Ricky E.
Job Details: 08/30/2023
"unit right side panel has a dent in the rear. the customer doesnt want to fix this issue. the unit will need a drum, but the customer doesnt want to fix it right now..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Abingdon, MD 21009
Neil H.
Job Details: 08/30/2023
called tech line told to seal cabinet with trv i did if cx has any further issue he will call customer service and we will reach out to tech line again
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Winchester, VA 22603
Ezra M.
Job Details: 08/30/2023
"1 broken damper, 1 broken foot, ordering both parts; ordrng 1 W11400156 (suspension) and 1 WPW10687506 (leveling leg)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Baltimore, MD 21286
Dustin F.
Job Details: 08/30/2023
"Upon Arrival, discovered had wrong parts for repair. Contacted Seasoned tech to confirm. Redid quote for CX. Ordering Additional hinge and door for return visit. CX owes 117.24 on return.; ordrng 1 W11684570 (inner door(covered for 5 years)) and 1 W10874474 (Hinge)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Martinsburg, WV 25401
Ezra M.
Job Details: 08/30/2023
"not working, door not staying shut due to interlock switches in closed position with door open. reset interlock to proper position and tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Parkville, MD 21234
Dustin F.
Job Details: 08/30/2023
"cx complaint that door gasket for freezer isnt staying in place, inspected unit to see that door was bent and not allowing gasket to stay put. ordering new freezer door for unit; ordrng 1 LW10636409 (FC Door (white)) and 1 W11178521 (nameplate)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bowie, MD 20720
Samuel R.
Job Details: 08/30/2023
replaced parts tested unit all good