custmer moved unit to starage place while waiting for service he will call back make another apt to meet at storage place to fix unit

Cx complaint about squealing sound found issue with pulley replaced from preid & working fine

Inspected the unit. Found that the cx is saying that the Refrigerator is still giving the P.o. Error / Lower Freezer & Refrigerator Sections stops cooling when this occurs. P.o. is flashing on the User Interface. Called Whirlpool Techline Ref # 7735150133. Per Whirlpool Techline to replaced the Freezer Fan Motor. ; ordrng 1 W11249952 (Whirlpool Refrigerator Evaporator Fan Motor)

replaced upper rack with new one. transfered all plastics to new rack. tested. job completed.

"CX complant, F2E0 error code. Inspected unit and found stuck key error code f2e0 . Cleared error code and error returned. Installed new console and tested unit, Working as designed. cCX now aware as to how sensetive the console is , Advised just like a touch screen on phone. Advised CX to lock keypad when cleaners cleaning . Job completed, RB"

Cx complained of no cooling. Removed frost and installed new control and set to factory settings. Checked control to see if it had one bar code (good) or 2 bar codes (bad) and it has one. Spoke with tech support about the heater and it is in range. Job complete.

"Confirmed cx complaint unit not advancing cycles. Found inlet valve on cold water side not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."

"Cs doors dont line up or close correctly, confirmed complaint. I found the mullion isnt catching the striker, left hand door is really lower and wont catch striker, also when you try to level unit the entire fridge would teeter totter and not aligning with cabinets or doors themselves like the floor is bowing or warped. I cant get the unit leveled so the mullion closes correctly and unit is leveled. Ordering parts for return visit. On return visit please bring a large level and a angle square to get floor and cabinets straightness.; ordrng 1 W10892768 (hinge-door) and 1 12999501 (shim-hinge) and 1 W10861742 (hinge-door) and 1 WPW10515763 (roller) and 1 WPW10515762 (roller) and 1 WPW10120097 (stop-door) and 1 WP12028505AP (ref dr closer cam) and 1 W11177238 (rail-mulln) and 1 looklook (senior tech advised)"

"Cx complaint is, JA F2 E1 - Wall Oven. Inspected unit and tried to enter the diagnostic mode. F2e1 kept popping up. Diagnostic mode was /is not accessible. Unit will need console W11449303.; ordrng 1 W11449303 (Console)"

Customer complaint unit is not dispensing ice and leaking from the ice dipenser. I found the unit lower part of the bin was frosted over. I clear the ice and the auger motor started working and dispensing ice. I found there is a lot of frost build up in the lower part of the bin diue to the ice door not sealing correctly. Ordering new ice door. in warranty.; ordrng 1 W11423781 (Ice door)

replaced control and tested unit.ran unit in normal cycle.unit now working

cx complaint the unit is not turing on. checked the unit and found a loose connection at the control. reseated the connection and tested the operation. found that the unit only has 98 VAC being supplied to the unit from hot to nuetral. hot to ground has 120 vac. voltage drop somewhere between the unit and the breaker panel. advsied cx to contact an electrician at this time and once we have 120 vac from hot to nuetral and issues are still persisting to give us a call back. cx agreed.

Gasket replaced and heat applied to close air gaps. Door is sealing properly. Old part left with customer.

As per previous tech was able to access unit and replace part. During testing found unit to still not pre-heat. Found element to not glow. Ohmed out and found OL. Ordering ignitor and once approved and in office will need to set return.; ordrng 1 WPW10324738 (ignitor)

cx complaint the temp not accurate temp up +15 calb. temp accurate on my meter now checked good and accurate now.

"Customer complaint is that the unit is not spinning out properly, leaving water behind. Checked for error codes and found none. Ran test cycle and the unit is draining properly, but there is a wobble to the basket. Issue is not a bearing problem, but basket appears to be out of round. Confirmed that the basket is out of round, causing balancing issues. Ordering tub assembly. 2 count, 2 labor repair.; ordrng 1 W11460604 (tub assembly) and 1 look (look)"

as per previous tech was able to access unit and seperate parts. Replaced needed parts calibrated and tested and unit now operates as designed no further work needed

Cx complained of damage. Inspected the unit and found there are dents on the rh door. Unit needs new door; ordrng 1 W10815687 (rh door)

CX complaint LED lights will not work properly when opening and shutting the door. After previous tech visit he had replaced all LED modules with new multi point LEDs but lights were still dim. Took off top panel to inspect door switches and found that left door switch actuator was loose and not touching the door switch causing the lights to be dim. Reattached door switch arm and installed all lights properly as they were just dangling and not in liner. Unit is now working as designed and all lights are lighting up. Job complete.

"installed drain hose, verified unit draining properly"

Inspected the unit. Found that the cx is saying that the Dishes has white spots on the glasses. I then asked the cx if they are using Rinse Aid. Cx isn't using Rinse Aid. Advised that the cx uses Rinse Aid. Ran Service Diagnostics on the unit. No error codes solid white light. Checked the filter. Mold on filter and filter has to be cleaned. Showed the cx. Cx will start to clean the filter. Unit is working as Designed. Cx paid in full by Card.

replaced pre id freezer door now checks good

cx says the unit is only doing 1/2 the cycle. found a f7e4(basket reengagement) in memory. ran the diagnostic cycle and the unit si now getting a f6e3(communication) and a f0e5(balance) error codes. diagnostic cycle again and the same f7e4 and f6e3. when spinning the unit sounds terrible. the unit needs parts; ordrng 1 W11478526 (ui) and 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor)

Control replaced. Found no issue with the damper. Temperatures returned to factory defaults. Unit is working properly.

"cx complaint water trickling out dispenser, removed filter no change at dispense, tried thawing reservior no change, cx had self peircing valve in laundry, closed and reopened, when loosen at inlet valve water trickling in, issue with house supply, referd cx to plumber, fill tube froze due to low pressure, tested all ops ok"

"CX complant. Evap drip pan overflowing and freezing. Will need two techs to pull unit out and replace drip pan with heater. two matts needed for floors . Part in stock, Further work needed. TWO tech. Further work needed. RB; ordrng 1 w10199915 (drip pan 245.45) and 1 loollook (look look)"

"cx complaint: freezer light not on.Inspected unit confirmed cx complaint inspected found door switch stuck shut, fixed door switch now light is on and working. unit working as intended."

Cx could not wash dishes. Installed new manifold and tested and it now works as designed. Job complete

"CX complaint: IM dismounted. Inspected and verified complaint. I remounted the IM, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"

Cx Compolaint is the unit is giving an error code. Inspected unit and found console not responding and will throw error F2E1 stuck key cycled power and checked connections and all is good UI wont respond properly. Ordering UI; ordrng 1 W11236885 (Console) and 1 LOOk (Look)

"Cx complaint is, Upper Rack Concerns - Dishwasher. Talked with cx, and cx showed me that the adjustments on the dishwasher is no longer attached to the upper rack. Unit will need adjustment kit W10712395.; ordrng 1 W10712395 (Adjuster kit)"

"Cx complains that the unit not cooling properly, inspected unit, the Rc tmep read 57 degrees, Fc temp 32 degrees, the evaporator cover is full of frost,.. the defrsot harness is bad. evaporator fan motor cks ok.. order harness and thermistor, cntrl board just in case; ordrng 1 w11581973 (harness)"

"cx complaint no operation, checked unit found F9E0 miswired, and f6e1 communication code, entered diagnostics, no relays would activate, pulled unit verrified 249 vac and proper polarity to control, relays began activating, called techline spoke with austin sr7735155947 advised to check connections and advise cx to monitor unit working as designed"

cx says the unit is still making a lot of noise. no error codes present. ran the automatic test and the unit is filling draining agitating and spinning without any odd noises. had the cx load clothes into the unit and the unit doesnt make noise when agitating but during the spin cycle the unit started making a noise. load the unit when testing to verify the unit no longer makes the noise after replacing the parts; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W11409708 (actuator) and 1 W11395618 (cap) and 1 W11409708 (shield)

Replaced the capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

CX complaint DRYER noisey since new. Found control loose sitting on top of drum. See SDpics. Hole for mounting to cabinet side clean & has not had a screw run thru it. So factory did not put a screw to secure control. Inspect control for damage. Used screw from spares to secure control. Test dryer heats / drum spins & noise level normal > JJ.

"Cx complained the unit did not make ice. Inspected the unit and found that it fills and drains but does not recirculate, the pump just buzzes. Unit needs new recirculation pump; ordrng 1 W11542867 (recirculation pump)"

"Cx complaint unit has long run time. Called tech line, tested cabinet temp with thermocouple, measured 0 degrees F, tested thermistor at control read 5k ohms, tech line advised thermistor reading out of spec. Replaced themistor. Unit is now working properly."

"cx complaint of unit not turning on at all,checked unit to find board being unreponsive at all replaced control board tested and calibrated unit works as designed"

Cx complaint unit is not working properly inspected unit found cx claims he got oven this way but racks were put in reversed and wedged in unable to removed used flathead to pop them out without bending reinstalled tested unit now functions normally

"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 1 look (look)"

"pressures at low 3 hi 153, temps recorded at 37 ff and 2 in freezer ,called tech line spoke to Chris , said unit has good readings , and if a data logger is avaliable that is the best route sr#7735156358; ordrng 1 datalogger (data logger)"

cx complaint the unit is making a loud noise during the cycle. checked the unit and found that the gearcase makes alot of noise during the cycles. ordering a new gearcase and motor to resovle the issue.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)

where the lint catch goes had felp sticking out and lint collected to the left i removed cover of catcher housing adjusted felp checked good.

"cx complaint unit still provoking f9e1 error. inspected unit and found similar fault to previous service. unit will run and drain when selected at ui, however durign conclusion of cycle unit will not drain. possible control failure to account for t drainp pump impellor resistance in water. will reorder pump and install control.; ordrng 1 W11410062 (control)"

replaced dich panel it was dcheckok

"tub that was sent was damaged , cx called wpl cx service while i was there , wpl sending it to product review team .. send me a shop job if wpl resends ticket. thank you"

cx complaint the unit is making alot of noise. checked the unit and found that the compressor is rattling internally. ordering all parts needed to resolve the issue.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11578004 (evaporator) and 1 r600 (r600) and 1 sstech (ss tech)

Cx complaint unit is not working properly inspected unit removed and replaced the control and the lid lock tested and inspected for proper use unit now functions normally

Cx complaint unit is not working properly inspected unit removed and replaced the ice bin tested unit now functions normally

"cx complaint is the unit shaking a lot during spin. unit is on a tile floor and has turned away from the dryer thats beside it. cx had video of unit shaking during spin. i found no saved codes. shipping bolts have been removed. i ran service cycle. no issues. removed front of unit and inspected. no issues with suspension. called techline to document, they had me check that unit was level and pedistal was square, all feet contacting floor. adivsed issue is with cycle/load in unit. unit is working as designed."

"Customer complaint unit is was not cooling now it is. I tested the unit and the unit evap was overfrosted but is clearing. I removed the cover and while i was testting tjhe sensor the unit went to defrost. Heater is working ,sensor is working and good frost pattern. THe unit is working fans are working. Damper is working. Unit is working it could of been the door was left open, too much food. I adjusted the gaskets and tested. Unit is sealing. Unit is back to normal operation."

"cx complaint leaking out bottom smaller amount, found no errors, ran diagnostics, filled to max water level twice and drained 3 times, no leaks, found basket and tub leaning forward to left, suspension worn in front, found splash and warter marks down back panel, when tub is full leaning to far forward and when water is activated splashing over back side of tub, quoted $390 to replace suspension, cx to way options, collected $120 ch# 1032; ordrng 1 W11217817 (suspension)"

"cx advised unit is not cooling.inspected unit and found no frsot patteren,just a baseball size ice ball of ice.could not determine where leak is.unit will need sealed system.parts and labor are covered under entitlements till 2023 unit will need a new comprosser and evap W11092625 3 tribles W10836706 22 ribles; (created new UIS, deleted prior attachment to UisID 456052), ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"

"when pierced the unit still had a good charge of refrigerant in the system. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is now good; ordrng 1 WPW10143759 (dryer) and 1 look (look), used 1 WPW10143759 (filter) from stock"

Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor responds and spin. The chute door opens but no ice comes out. I removed the ice bin and found the augor motor shaft rod that makes contact with the ice bin is bent. The teeth are not catching the ice bin. The unit needs a new augor motor shaft rod to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 WPW10258544 (shaft drive) and 1 WP2220458 (auger motor coupler) and 1 WP2305382 (washer)

cx complaint unit not cycling properly found the unit had faulty hub replaced recalb than i ran unit to flush extra soap and explained to cx how important it is to run washer clean once a month and at this point to run cleaner 2 times in a row than only using 2 table spoons of detergent. 275.16 collected

"Cx complains that the burners not working propetly, the bruners takes long time to light.. connection and spark modudle cks ok.. unit need burners and cap set; ordrng 1 W10881749 (cap-burner) and 2 WPW10515455 (burnr-head)s and 1 WPW10515454 (burnr-head) and 1 WPW10515454 (burnr-head) and 1 W11162114 (burnr-top)"

cx complaint is not heating inpsected unti and found an inconsitent spark i replaced spark mod tested at 4 different temps unit is working

replaced board that was on site tested unit works as designed

Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor responds and spin. The chute door opens but no ice comes out. I removed the ice bin and found the augor motor shaft rod that makes contact with the ice bin is bent. The teeth are not catching the ice bin. The unit needs a new augor motor shaft rod to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 WPW10258544 (shaft drive) and 1 WP2220458 (auger motor coupler) and 1 WP2305382 (washer)

cx complaint unit making noise in spin cycle cx has put a foam pad behind the unit where the drain hose is because the hoses hitting rear of unit when drain and spinning she said that seems to have fixed issue i tested unit and sounds good no issues

replaced door and checked over unit with cx. he said everything works great. got water out door and advised he should start to see ice in the next few hours and unit checks. job complete.

"Installed gear case, also used cam-kit from truck stock to complete the repair. Calibrated and tested unit, working as designed.; ordrng 1 W10721967 (drive pulley jt vs) and 1 LOOK (LOOK), used 1 W10721967 (DRIVE-PULLEY) from stock"

Inspected the unit. Found that the cx is saying that the Dishwasher Cancel button isn't working. Tried to hit the cancel button on the unit. No activation from the cancel button. Unit will need the User Interface. ; ordrng 1 W11460962 (Whirlpool Dishwasher Control Panel Interface)

"cx complaints water slow and frost in freezer, found water trickling and ice haloow, removed filter full pressure return, cx needs new filter, found right corner of door not sealing, found gasket fully extended and heat treat didnt close gap, found inserts for door mounting screws sticking out (see pic), door not closing properly unless forced, ordering FC door stainless, left rail assy and will use right rail assy on return, cx aware of time frame, to inspect, and no haul away; ordrng 1 WPW10397636 (slide left) and 1 LW10858419 (dor-fip)"

"replaced valve and fill tube. cycled icemaker to test unit. no unusual buzzing noise now. tested water dispensing also, no noise. unit is now working properly"

"CX complaint: UI goes blank intermitantly. Tested and verified complaint. I replaced the fascia, tested unit and it is now working properlty. Job is complete"

CX complaint DRYER squealing. Found idler is locked up & groove cut in it. Replaced idler & test with a heavy wet load. Unit heats & is quiet > JJ

"Cx complaint oven randomly stops working and shows F1E1.Ran diag, confirmed F1E1 error. Acoording to tech sheet, the unit needs both appliance managers repaced. Ordering appliance manager W11448962. The pre id one to be installed on return. Both parts cbe. Collecteed $120 with check # 1361, balance $125. Return visit 12/8/22; ordrng 1 W11448962 (apliance manager)"

cx complaint was still not cooling for both ref & freezer we replaced the compressor and dryer filled unit with 2.72oz of r600 waited 5 mins then and tested unit everything tested great

replaced fitting tested unit for leaks unit working as desighned

Got to the house and no ice maker in the bin. Called office and the said it still is at the office. Office schedule for tomorrow.; saved tckt

cx said he believes the issue isn't the unit because the ice maker was leaking but found that filter needs to be changed every month because the well water is making issue with ice maker and dispenser explained that makes since because pressure is what makes valves open stron and close strong and cx said when ice maker acts up the dispenser is slow.

"came out to resolve the issue with the unit. disassembled the unit as needed. replaced all parts and tested the ice maker, thermistor, valve, etc. all working as designed. advsied cx to monitor the unit and if any issues persists to give the poffice a call.. cx agreed."

Customer complaint is the unit is not cooling. Inspected unit I found that I could barely pull unit out of the cabinetry area due to the two bolts holding the base plate have been removed in the base plate getting caught on a tile where the unit was sitting. I ended up just putting two bolts in the area to pick the base plate up so it wasn't dragging on the ground. I then remove the cover and hook my watt meter up in place. My watt meter read 42 watts. I noticed the dryer that was on the unit is the factory original dryer. And when the compressor was replaced both times the dryer was never replaced ever.The dryer was cold to the touch I cut the cap tube off from the dryer nothing came out from the dryer I then cut the dryer off from the loop going through the drain pan. I still had no refrigerant coming from unit or pressure. I cut the Yoda loop from the cabinet to the drain pan heater tubing and had refrigerant and brown / black oil coming from the Yoda loop out of the cabinet. I then isolated the system from the condenser through the yodaloo and hooked up nitrogen and try to flush Yoda loop but was unsuccessful. I still had black oil slash debris coming from Yoda loop and condenser. I tried to flush through the cap tube out of the low side line before the compressor and had three rags of oil. I waited on the phone with tech line while trying to flush the system out with nitrogen at 140 psi. Eventually tech line answered and I explained what I was having an issue with. Tech line stated the unit is has a burnout and that this can not be repaired and gave me file number. I left file number with customer

Replaced RH door gasket and used the heat gun to soften gasket. Unit is now working properly.

Customer complaint is that the unit is running noisy. Inspection of the drive system found the belt cover is bowing up into the splutch pulley. Unit needs a new belt cover.; ordrng 1 W11409708 (cover) and 1 look (look)

"cx complaint doors not sealing, checked unit found rc door gaskets cracking, also found left hand door cam making grinding noise, ,; ordrng 2 W10830162 (gasket-fip)s and 1 W10917991 (hinge-door)"

custmer moved unit to starage place while waiting for service he will call back make another apt to meet at storage place to fix unit

Unable to find physical address. Reached out to office who attempted to contact cx to no response. Waited alotted time and moved on. Cx will need to call in and update address; saved tckt

Customer complaint is that the unit is running noisy. Inspection of the drive system found the belt cover is bowing up into the splutch pulley. Unit needs a new belt cover.; ordrng 1 W11409708 (cover) and 1 look (look)

"Cx complaint is, Fan Noise - Convection Oven - Wall Oven. Open and remove the top door and racks. Removed original bow tie cover from previous technician recommendations. And installed new bow tie cover. Installed racks and door. Tested unit for noise, heard a woman sound about 6 min while heating. Pulled the unitbout from the wall and exchanged the original fan motor with a new fan motor with blade. Retested unit after installing unit back in the wall. Unit is working properly."

cx complaint is the unit leaking and dispensor not working. cx had pumber inspect unit and said no issues with supply line. no saved codes. ran service cycle. dispsnor did not open. unit did not leak. ran serveral cycles without issue. advised cx on loading. she believes leak may have been caused by large items loaded incorrectly causing water to spray forward. ordering dispensor for return visit.; ordrng 1 W10861000 (detergent dispenser)

"CX complaint low was action on top shelf, did find gasket to top wash arm deformed and water shooting out the improper way, adjusted to rack to seperate level and wash action should resume properly."

installed part and tested burner. unit is workign as designed.

Cx complaint that the unit is not cooling. I inspected the unit and confirmed the complaint. I found that the evap fan is not running. I checked behind the evap cover and nothing is blocking the evap fan and it is getting 121v. The unit needs a new fan to resolve the issue. I also found the drain hose was clogged causing ice to form in the FC. I removed the ice and tested the drain hose for the cx. The unit needs a new evap fan motor to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WP2315539 (fan motor) and 1 WP2163777 (fan blade)

"Confirmed cx complaint unit not dispensing ice. Flund yoke stripped out, replaced with pre-id'd part, tested unit, unit working as designed."

CX complaint about led for FC is out follow svc pointer W11460554F that talks about this & states to replace existing light with 3 point led used preid & working properly

"cx complaint, light out if FC. replaced parts per pre id. tested unit, unit working as designed. job is complete."

"cx complaint knob not gripping timer and timer hard to turn,found meatal insert of knob missing, found shaft of timer worn, ordering timer and knob...knob<30days; ordrng 1 W11566735 (timer) and 1 W11328381 (knob) and 1 WP688805 (clip)"

"CX complaint about a faint smell of gas when not on inspected on the back & found connections on regulator not tight enoug as well on gas line tightened smell went away did a bubble test on all connections working fine CX still has a problem with both LF RF ignition took spreaders apart & back together started to ignigte need to replace them for not further issues; ordrng 2 W11344539 (flame spreader RF, LF)s and 1 LOOK (LOOK)"

cx complaint of cavity light not working checked unit to find problem on board as power is coming to board but not putting on on that connection ordering control board for repairs; ordrng 1 W11443147 (CNTRL-ELEC)

replaced the front panel front drawer and both sliders and the unit is now closing the drawer better. the unit is now good

cx complaint unit is sparking.inspected unit and found a front holder to sit properly and causing rack to spark when cx is heating two dishes.unit will need a new front holders and touch up paint.W10917540 2 tribles W10840759 3 tribles; ordrng 1 W10840759 (front hooks) and 1 W10917540 (paint)

"cx complaint of unit not advancing ,checked unit to find the following error code F8E1,found harness on hot water vavle not fully seated ,reseated connector tested and caibrated unit works as designed"

replaced fc door tested unit working as desighned

Installed ice maker cycle filled with water and it appears to be working as designed

Customer complaint unit is not dispensing ice and leaking from the ice dipenser. I found the unit lower part of the bin was frosted over. I clear the ice and the auger motor started working and dispensing ice. I found there is a lot of frost build up in the lower part of the bin diue to the ice door not sealing correctly. Ordering new ice door. in warranty.; ordrng 1 W11423781 (Ice door)

installed orderd parts and tested all funtions. unit is working as designed.