We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Carlisle, PA 17015
Fred G.
Job Details:
11/29/2022
"cx complaint unit is not making ice. inspected unit and took FC temp reading with thermial cuppler and found -4 degrees. ran test 56 and found E5, timed ice making. ran test 57 and found ice maker completed harvest test. ran test 58 and found 1/0. test 37 shows 01/pass. test 36 I found ice box fan came on. test 45 I found no water coming to ice maker. I found dual water valve is spraying and I also found fill tub heater is showing open and fill tube is frozen. unit needs dual water valve and fill tub heater. please call cx once parts are in to schedule a return visit.; ordrng 1 W11087201 (heater) and 1 W11482383 (dual water valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Richmond, VA 23235
Joseph D.
Job Details:
11/29/2022
"cx complaint unit leaking, found leak at valve at wall, shut off valve recommend professional plumber to repair valve at wall/home plumbing"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Bowie, MD 20716
Shane B.
Job Details:
11/29/2022
installed orderd parts and tested all funtions. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Aldie, VA 20105
Daniel J.
Job Details:
11/29/2022
per notes installed console tested unit repsonding
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
installed parts and tested unit. unit now checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Murrells Inlet, SC 29576
Jason T.
Job Details:
11/29/2022
"Cx complaint, right side door gasket is seperated, also the left gasket is starting to offset from the door liner. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 2 W10917313 (gasket-dor)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Ashburn, VA 20147
Richard B.
Job Details:
11/29/2022
"CX complant. Lights out in fridge. Prior diagnosis found lights out in fridge. Installed 4 leds and now all lights burning bright , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/29/2022
was now able to test unit more without cx having to leave early.found motor to be making grinding sound.unit will need a new motor W10890624 8 tribles called office to reschedule; ordrng 1 W10890624 (motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2022
cx complaint unit not washing checked unit 4-3 wash motor code verified 120vac to motor motor not turning replace sump tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Monrovia, MD 21770
Ricardo S.
Job Details:
11/29/2022
Replaced blower wheel.. unti tested ok
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Silver Spring, MD 20901
Roberto I.
Job Details:
11/29/2022
"Cx complaint noise during cycle.Ran the unit, confirmed noisy blower. Removed front, found 2 loose screws on the blower. Tightened screws, the noise stopped. Unit good to go"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500EBS
Near Wellsville, PA 17365
Andrew S.
Job Details:
11/29/2022
"Cx complaint is that the lower oven is not heating up as it should. Upon arrvial I found that the lower oven temp is more than 40 degrees off after doing a calibration test. I am ordering the lower oven control and temp sensor. I am also ordering a 2 tech due to the ove being in the corner of the kitchen and only having a few inches of clearance on the LH side. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11598200 (Control, Lower oven) and 1 W11598120 (Temp sensor)"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Austin D.
Job Details:
11/29/2022
helped ZR with the repair.
We serviced a
JENN-AIR HOOD
Model JXW8530HS1
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/29/2022
"Replaced clip, unit good to go."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit is giving an F2E2 error code. Inspection of the UI found that the UI has no loose connections, but is not responding. Unit needs a new UI.; ordrng 1 W10918487 (housing-ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Roberto I.
Job Details:
11/29/2022
"Replaced parts but shelves didn't aligned. Possible issue with side ladders or shelves. Ordering 2 side ladders WPW10372170, 3 shelves WPW10756310 and a shelf WPW10737427. If after this parts replacement stil not working, we have to call tech line.; ordrng 1 WPW10737427 (shelf) and 2 WPW10372170 (side ladder)s and 3 WPW10756310 (shelf)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Baltimore, MD 21209
Keith H.
Job Details:
11/29/2022
cx complaint is unti leaking inspected unti and found the leak from sump more specifically the diverter.. orderin new pump/motor; ordrng 1 W10805015 (pump&motor)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Ashburn, VA 20147
Richard B.
Job Details:
11/29/2022
"CX complant, Center burner dosent ignite. Inspected unit and found after milk was boiled over on center burner , Center burner now fails to ignite. . Cleaned orrifaces from spilled milk with a straight pin and tested unit . All burners now igniting and working as designed, Job completed, RB"
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS03
Near Stafford, VA 22554
Robert W.
Job Details:
11/29/2022
Cx Compolaint is the unit is giving an error code. Inspected unit and found console not responding and will throw error F2E1 stuck key cycled power and checked connections and all is good UI wont respond properly. Ordering UI; ordrng 1 W11236885 (Console) and 1 LOOk (Look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/29/2022
Per previous diag I was able to access and replace the ice door and RF roller. I then verified that the unit is dispensing and the roller is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
11/29/2022
Replaced parts.. i ran diagnostic test .. the defrsot step working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Frederick R.
Job Details:
11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit does not want to start. Tried to put the unit into diagnostics, but the unit would not respond. Can power the unit on, but it does not start. Some keys do not respond in normal operation. Ordering console. Need 2 techs, unit is stacked.; ordrng 1 W11591400 (console) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Myrtle Beach, SC 29588
Jason T.
Job Details:
11/29/2022
"Cx complaint, not cooling-freezing properly, found temps at 3 degrees freezer, 35 degrees in fridge. unit was located at an outsude enclosed porch, this being the cause of the issue concerning the temps not always being correct. Advised cx to have the unit located in a room temperature above 60 degrees in order to operate properly, unit is working as designed, cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDB16
Near Leesburg, VA 20175
Ezra M.
Job Details:
11/29/2022
"not cooling properly. prior sealed system work by another company. stated replaced evaporator and compressor a week ago. compressor does not look to be a new compressor, bottom supports and sides covered with dust. compressor running extremely hot, pressures low. advise replacing compressor, evaporator and dryer. will need second tech and 3 ct. explained to cust cannot guarantee repair, especially not knowing what all the other company did. cust understands."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is still giving the P.o. Error / Lower Freezer & Refrigerator Sections stops cooling when this occurs. P.o. is flashing on the User Interface. Called Whirlpool Techline Ref # 7735150133. Per Whirlpool Techline to replaced the Freezer Fan Motor. ; ordrng 1 W11249952 (Whirlpool Refrigerator Evaporator Fan Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Richmond, VA 23224
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had bad filter housing , and led modules , replaced ordered parts and tested unit is now fully funcional"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Upper Rack Concerns - Dishwasher. Talked with cx, and cx showed me that the adjustments on the dishwasher is no longer attached to the upper rack. Unit will need adjustment kit W10712395.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, DC 20007
Samuel R.
Job Details:
11/29/2022
replaced parts and cleared out drain hole.unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Frederick R.
Job Details:
11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 1 look (look)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2022
CX complaint COOKTOP F47 error. Replaced power supply & test all elements heat. NO ERRORs > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY7
Near Silver Spring, MD 20901
Roberto I.
Job Details:
11/29/2022
"Replaced parts, water dispenser tested ok. No leaks"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Bowie, MD 20721
Shawn D.
Job Details:
11/29/2022
onstalled new console to find the corner os broken off snpped pic. reinstalled old console and reordering console; ordrng 1 W11413567 (console reorder)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Myrtle Beach, SC 29572
Jason T.
Job Details:
11/29/2022
"Installed parts with a helper tech PF, verified pre-heat cycle at 350 degrees, cycle tested unit to allow for oven calibration, 5 degree with sensor test....verified all unit functions for proper operatuion, working as designed."
We serviced a
IKEA RANGE
Model ISG650WS00
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/29/2022
"CX complaint bake not working.Removed oven bottom, tested igniter, amp draw was 2.5A. Replaced igniter using pre id part and ran a 350F bake cycle. The oven preheated and worked as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Washington, DC 20011
Mitchell H.
Job Details:
11/29/2022
cx complaint noise is back. when i got here i was able to confirm noise and pull unit out while noise was happening. found compressor line was too close to bottom of unit and was vibrating against it. removed an old padding and slid it under line so now it can not vibrate. noise went away. job completed.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
John P.
Job Details:
11/29/2022
CX complaint lid not staying in place ordering lid bushing; ordrng 1 WP21258 (Bushing)
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Waynesboro, PA 17268
Sal R.
Job Details:
11/29/2022
"CX complaint is thar the bake is not working. I found the cooktop and broil elements to be opperating as designed. I found no continuity at the bake element. I am ordering 1 bake element (W11182108). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11182108 (bake element)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Springfield, VA 22153
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx has gotten a letter stating that there is a Service Pointer on the Dishwasher Heater Element. Checked the Heater Element. Heater Element has the Black Coupler Bushings. Installed new Heater Element. Tested the unit. No leaks. Unit is working as Designed. Called Whirlpool safety Team Ref # 7735122184. Cx has Damages done to the house. Per Whirlpool Safety Team they will send a Damages sheet and contact the cx. ( Technical service pointer W11540964 - Special Project S17304. )
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Martinsburg, WV 25403
Ken M.
Job Details:
11/29/2022
Customer complaint is that the unit is running noisy. Inspection of the drive system found the belt cover is bowing up into the splutch pulley. Unit needs a new belt cover.; ordrng 1 W11409708 (cover) and 1 look (look)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not coming on at all.was unable to find any error code at this time,board is getting power but not sending out break down as follows 1/ W11419171,1/W11478526service call break down as follows service call 120.00parts 476.19shipping 15.00labor 110.00sub total 721.19tax 28.57grand total 749.75desposit 120.00"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hopewell, VA 23860
Chris B.
Job Details:
11/29/2022
cx comp you have to turn water off at the house to keep tub from filling insp unit conf cx comp replaced inlet valve tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model KVWB606DSS3
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/29/2022
"cx complaint obvious protrusions from the chimney exterior panels. cx states that they have been dealing with this since purchase of the home in may/05/2022 but after replacing tjhe panels multiple times the builder concluded that the control assembly is what is pushing the exterior/cosmetic panels outward and affecting it appearance. unfortunately the chimney is grouted into place and will need to be made accessible for service. once the cx has had a contractor remove the grout, they are contacting kitchen aid to provide an accurate proof of purchase/home closing docs. CX WILL NEED AUTH IF PROCEEDING WITH COSMETIC PARTS REPLACEMENT OR CHOOSE TO PROCEED OOW. explained process in detail and documented report to service matters under file number sr7735008027 parts needed have been added.; ordrng 1 W10909682 (nameplate) and 1 W11321566 (chimney assembly)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Baltimore, MD 21216
Keith H.
Job Details:
11/29/2022
7734888988...cx complaint is unti is smokey inspected unit and found unit has never been used and instructed them to let unit heat for about 20-30mins to burn off that coating on the inside. i called whpl saftey to reprot findings
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, MD 20602
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit not completing cycles. Entered unit into diagnostic mode, found f7e4 (basket re-engagement error) and f6e3 (comm error, ACU can't hear MCU). Inspected under unit found slider ring halfway off of slider and signs of gearcase oil leaking. Called tech line and spoke with rep, said F6E3 from overload condition. Replaced slider, ran diagnostic cycle, cylce completed, but unit made very loud noise when shifting from agitate to spin. Advised cx to avoid using unit until gearcase is replaced. Scheduled return job to replace gearcase (W11449841) on Friday 12/9/22.Tech line reference # 7735159375; (created new UIS, deleted prior attachment to UisID 444789), ordrng 1 W11449841 (Gearcase)"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Charles City, VA 23030
Chris B.
Job Details:
11/29/2022
cx comp unit has dent in rear of unit insp unit conf cx comp found dent in rear of unit cabinet ordering ione cabinet W11417445 house is vacant at the moment; ordrng 1 W11417445 (cabinet)
We serviced a
JENNAIR COOKTOP
Model JIC4736HS
Near York, PA 17406
Bernard M.
Job Details:
11/29/2022
"Replaced both parts, all burners now heat and respond to touch. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not washing, going straight to done. Found F7E1 error code, tachometer not able to read basket speed. Ran high spin speed test, actuator pulls splutch into gear and speeds up then kicks F7E1 error code. Replaced actuator, issue persists. Service pointer W11632927 pertains to issue, ordering motor, harness, and capacitor. Found evidence of belt slipping, ordering tighter belt to stop squeeling noise on acceleration. Diagnostic mode would only engage one time, afterwards I could not get unit to respond in any function, no lock water or spin though unit was turning on. Ordering control as well.; ordrng 1 W11590868 (harness) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11567712 (control) and 1 W11481722 (Actuator EF VS) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, MD 21704
Ricardo S.
Job Details:
11/29/2022
"Replaced parts, unit tested and water pressure form sump is good"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Martinsburg, WV 25403
Ken M.
Job Details:
11/29/2022
Customer complaint is that the unit is running noisy. Inspection of the drive system found the belt cover is bowing up into the splutch pulley. Unit needs a new belt cover.; ordrng 1 W11409708 (cover) and 1 look (look)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Baltimore, MD 21207
Keith H.
Job Details:
11/29/2022
cx complaint is constant chime inpsected unit and found the leak sensor wet therefore not starting cx says it overfilled one day because drain was clogged and they addressed drain issue but werent aware of sensor i cleaned and dried sesnor tested it unit is working
We serviced a
JENNAIR RANGE
Model JJW2830DP01
Near La Plata, MD 20646
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit is not working. Arrived and found unit showing F2E1 error stuck/shorted key. Powered off and checked for loose connectors J4, J5, J6, J7. Connectors were fully inserted, reassembled and powered on unit. F2E1 error still displaying. Unit needs console replaced. Checked Whirlpool service parts portal, part is temporarily out of stock. Quoted cx cost of full repair, cx declined to go forward with repair."
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW0
Near Pawleys Island, SC 29585
Jason T.
Job Details:
11/29/2022
"Installed motor and blower assembly, verified all unit functions for proper operation...working as designed."
We serviced a
JENNAIR REFRIGERATOR
Model JS48CSDBDA
Near Reston, VA 20191
Richard B.
Job Details:
11/29/2022
"CX complant. Evap drip pan overflowing and freezing. Will need two techs to pull unit out and replace drip pan with heater. two matts needed for floors . Part in stock, Further work needed. TWO tech. Further work needed. RB; ordrng 1 w10199915 (drip pan 245.45) and 1 loollook (look look)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/29/2022
"CX Concern the unit getting too hot, found loose temp sensor, reseated and tested unit. Job complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Woodbridge, VA 22193
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Dryer is making squeaking noise. Ran the Dryer. The Rollers & Pulley Wheel are squeaking. Unit will need Rollers & Pulley wheels. ; ordrng 5 WPW10314173 (Whirlpool Dryer Drum Roller)s and 1 W10837240 (Whirlpool Dryer Idler Pulley)
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Camp Hill, PA 17011
Andrew S.
Job Details:
11/29/2022
Per previous diag I was able to access and repalce the belt and Idler pulley. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Timonium, MD 21093
Justin S.
Job Details:
11/29/2022
Cx says the unit is making a lot of noise in cycle and they dropped a pencil down the lint trap. started the unit and it is sounding unbalanced internally as soon as it starts. adjusted the vent out and the noise stops for as long as i hold it then comes back. replaced the blower wheel and the unit is now spinning blowing and heating good without any odd noises. th eunit is now good
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Hopewell, VA 23860
Chris B.
Job Details:
11/29/2022
cx stated they have ext warranty advised cx to call ext warranty company
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Stanardsville, VA 22973
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not making ice. Found ice maker fill line blocked. Removed blockage, charged cx 120 diagnostic. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Ashburn, VA 20147
Ezra M.
Job Details:
11/29/2022
"pantry led module out, replaced led module, all lights working properly.; used 1 W10695459 (led module) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Waldorf, MD 20602
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit is not cooling, found unit room temp, all fans working. Checked compressor, sounded like it was running, amp draw (0.3 amps), removed evaporator cover and inspected for leaks, found no apparent leaks. Removed factory drier, found unit full of refrigerant, compressor not pumping. Installed new start device, compressor still not pumping. Installed UV dye drier from van stock. Unit will need new compressor, uv drier and coupler. compressor in stock at tribles, i spoke with sammy in the office and rescheduled return date for 12/5/22. sealed system tech 2count job; ordrng 1 WPW10466675 (compressor) and 1 w11506635 (coupler) and 1 w10143759 (drier) and 1 w10143759 (drier (AH V/S) look), used 1 w10143759 (drier (AH V/S) look) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Colonial Heights, VA 23834
John P.
Job Details:
11/29/2022
"Cx complaint unit not working checked it found gear cases leaked oil all over Cam and belt, ordering gear case assembly; ordrng 1 2ct (2ct) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB
Near Virginia Beach, VA 23452
Austin D.
Job Details:
11/29/2022
cx complaint the unit is making alot of noise. checked the unit and found that the compressor is rattling internally. ordering all parts needed to resolve the issue.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11578004 (evaporator) and 1 r600 (r600) and 1 sstech (ss tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rising Sun, MD 21911
Alexander W.
Job Details:
11/29/2022
Cx stated unit not cooling properly inspected tested and verified cx complaint found defrost heater harness defective causing unit not to defrost ordering EVAP harness cannot reached due to SO part cx aware part delivered to home. ; ordrng 1 W11581973 (Evap harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS10
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2022
CX complaint FRIDGE doesnt dispense ice. Ice in bin melts & clumps. CX stuffed a towel in ice dispenser opening. Cleared ice block & replaced ice door motro & cover. Test cubed / crushed dispenses > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/29/2022
Cx complained of damage. Inspected the unit and found there are dents on the rh door. Unit needs new door; ordrng 1 W10815687 (rh door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near ,
Robert W.
Job Details:
11/29/2022
CX Compolaint is the unit isnt power on. Inspected unit and found the unit is getting good power open door and light not coming on and Control not responding. Pulled door switch and found connection loose reseatted and unit started working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not washing, going straight to done. Found F7E1 error code, tachometer not able to read basket speed. Ran high spin speed test, actuator pulls splutch into gear and speeds up then kicks F7E1 error code. Replaced actuator, issue persists. Service pointer W11632927 pertains to issue, ordering motor, harness, and capacitor. Found evidence of belt slipping, ordering tighter belt to stop squeeling noise on acceleration. Diagnostic mode would only engage one time, afterwards I could not get unit to respond in any function, no lock water or spin though unit was turning on. Ordering control as well.; ordrng 1 W11590868 (harness) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11567712 (control) and 1 W11481722 (Actuator EF VS) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Reisterstown, MD 21136
Brian R.
Job Details:
11/29/2022
"cx complaint is units under light stuck on and then blew out. he replaced buld and light wont change or go off. also said time jumps around and he has to keep changing it and numbers are missing bars or doing things. tested and checked unit. heated a wet towel for 30 sec and it heated well. never got van stock back for buld so ordering extra. unit will need new bulb as well as control replaced in case wrong bulb went in. he doesnt have box. as soon as parts ar in office will schedule.; ordrng 1 8206232A (Buld) and 1 W11545876 (Control), used 2 8206232A (Bulb BR Van Stock) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Washington, DC 20018
Samuel R.
Job Details:
11/29/2022
cx complaint unit is not cooling.inspected unit and found evap frozen.ran all test per techline and found broken wire in cabinet.unit is deemed unrepairable
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, VA 22180
Christian C.
Job Details:
11/29/2022
Cx complaint unit is not cooling in freezer section. Inspected unit. Thermistors tested good. FC and RC fan are working strong. Ice in ice bin in FC section. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
Customer complaint is that they have to run two 70 minute cycles to dry the clothes. Unit tested and the element is turning on and cycling properly. Checked air flow out of the unit to outside and found the exhaust heavily clogged on the outside of the house. Customer needs to have their vents cleaned. Unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gordonsville, VA 22942
Kyle A.
Job Details:
11/29/2022
"Installed parts, tested unit, unit working as designed. Reported safety findings to whirlpool safety."
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near California, MD 20619
Robert A.
Job Details:
11/29/2022
"Cx complaint that the unit is making a loud gurgling noise. I inspected the unit to confirm the complaint. The unit is making plenty of ice. I ran an auto service cycle, the noise was identified while the recirculation pump was running. I also ran the recirculation pump in manual test and the noise was presnet again. I showed the 'use and care guide' on page 3 about normal noises. The cx understands that the noise is normal. THe unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Arlington, VA 22207
David J.
Job Details:
11/29/2022
CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Takoma Park, MD 20912
Emmanuel R.
Job Details:
11/29/2022
"Cs is not washing dishes properly, Confirmed complaint, diagnostic shows no error codes. Test cycle completed ok. After futher imspection I found the spray arms clogged and not spinning when wash motor cuts on, quoted customer for all 3 spray arms but they denied repairs at this time. Collected for svc call. $120.00"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Arlington, VA 22203
Dustin F.
Job Details:
11/29/2022
"CX complaint: UI board acting sparatic, losing power at times, buttons not responding, and the UI freezing.Inspected unit, confirmed CX complaint, could not get unit into test mode even after cycling power. ORdering New Console Assembly and Appliance manager board. Both Should be covered under entitlements. Quoting CX for Labor, Visit, and Shipping for a total of $245.00; ordrng 1 W11449431 (Console Assy) and 1 W11448961 (Appliance manager board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Lucas R.
Job Details:
11/29/2022
replaced control board - calibrated and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS1
Near Fairfax, VA 22032
Lloyd B.
Job Details:
11/29/2022
"Cx complained the unit did not make ice. Inspected the unit and found that it fills and drains but does not recirculate, the pump just buzzes. Unit needs new recirculation pump; ordrng 1 W11542867 (recirculation pump)"
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Orange, VA 22960
Robert W.
Job Details:
11/29/2022
"CX Complaint is the unit is giving an error everytime about 1 min into normal wash. Inspected unit and tried getting unit into diag and found the console prewash button not working so cant get unit in diag, Tested ujnit on normal wash and unit starts up with no problem and is running no errors advise CX the UI is no longer avil so cant get error code that is stored. Advise CX to take pic of UI when error code appears."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/29/2022
replaced control tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Baltimore, MD 21209
Keith H.
Job Details:
11/29/2022
cx complaint is unti leaking inspected unti and found the leak from sump more specifically the diverter.. orderin new pump/motor; ordrng 1 W10805015 (pump&motor)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/29/2022
Cx complaint unit leaving clothes soaked at the end of the cycle. Was able to access unit and found it bouncing around empty. Checked suspension leveled unit and calibrated and unit is now operating as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Sterling, VA 20165
Ezra M.
Job Details:
11/29/2022
"not completing cycle. unit storing f8e1, found loose wire harness to valves, reconnected, verified secure, tested, unit working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/29/2022
was now able to test unit more without cx having to leave early.found motor to be making grinding sound.unit will need a new motor W10890624 8 tribles called office to reschedule; ordrng 1 W10890624 (motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/29/2022
cx complaint unit will not start a cycle checked unit to find capacitor leaking ordering capacitor to complete reapair; ordrng 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details:
11/29/2022
Got to the house and no ice maker in the bin. Called office and the said it still is at the office. Office schedule for tomorrow.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
cx complaint unit not producing ice. inspected unit and found that the icemaker had produced ice for several days prior to stopping entirely. forced cycle and unit completed cycle and filled with water. possible stall in icemaker motor corrected by the force cycle. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waldorf, MD 20603
Robert A.
Job Details:
11/29/2022
Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor responds and spin. The chute door opens but no ice comes out. I removed the ice bin and found the augor motor shaft rod that makes contact with the ice bin is bent. The teeth are not catching the ice bin. The unit needs a new augor motor shaft rod to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 WPW10258544 (shaft drive) and 1 WP2220458 (auger motor coupler) and 1 WP2305382 (washer)
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/29/2022
replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Reston, VA 20194
Jason A.
Job Details:
11/29/2022
CX complaint RANGE FL burner slow to light. Inspected / clean & polish ignitor tip Check burner base & caps. Test all burners are lighting within 2-3 sparks. Good flame height & color > JJ
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Woodbridge, VA 22193
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Dryer is making squeaking noise. Ran the Dryer. The Rollers & Pulley Wheel are squeaking. Unit will need Rollers & Pulley wheels. ; ordrng 5 WPW10314173 (Whirlpool Dryer Drum Roller)s and 1 W10837240 (Whirlpool Dryer Idler Pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Washington, DC 20002
Mitchell H.
Job Details:
11/29/2022
cx complaint unit not cooling well. found both sections around 50 degrees. reclaimed high side to barely any r134. opened low side and it all came out of there. unit has a clog. put new drier and coupler on and flushed system with nitrogen. big puff of compressor oil and r134 came out. vacc unit and filled to 4.3 oz. unit is now cooling good. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Falls Church, VA 22043
Christian C.
Job Details:
11/29/2022
Cx complaint unit does not work and agitator is loose. Inspected unit no errors. Ran through service cycle. Heard a grinding noise while agitating or spinning. Inspected parts underneath unit. Found oil in shield. Quoted cx and they will not be going through with the repair. Cx paid for service call.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, VA 22942
Eric F.
Job Details:
11/29/2022
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Millsboro, DE 19966
Andrew W.
Job Details:
11/29/2022
Per special project s code s17304 replaced heater element. tested unit and checked for leaks. no leaks detected and unit is working as designed. job complete.
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYW0
Near Bryantown, MD 20617
Robert A.
Job Details:
11/29/2022
Cx complaint that the unit is not cooling. I inspected the unit and confirmed the complaint. I found that the evap fan is not running. I checked behind the evap cover and nothing is blocking the evap fan and it is getting 121v. The unit needs a new fan to resolve the issue. I also found the drain hose was clogged causing ice to form in the FC. I removed the ice and tested the drain hose for the cx. The unit needs a new evap fan motor to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WP2315539 (fan motor) and 1 WP2163777 (fan blade)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Leonardtown, MD 20650
Robert A.
Job Details:
11/29/2022
"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap fan, compressor and condensor fan are running well. However the evap is covered in ice. I ran test 5 and 13, 5 passed and in 13 the heater did not come on. I removed the ice and found the brown wire disconnected for the heater. I reconnected the connector to be secure and reposition the heater harness so it is higher. I tested the unit for the cx. The unit is workig as designed."