We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Washington, DC 20018
Samuel R.
Job Details:
11/29/2022
cx complaint unit is not cooling.inspected unit and found evap frozen.ran all test per techline and found broken wire in cabinet.unit is deemed unrepairable
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Silver Spring, MD 20902
Roberto I.
Job Details:
11/29/2022
"Cx complaint enamel pealing off the drum and getting on the clothes.Inspected drum, confirmed complaint. Ordering drum W10899578; ordrng 1 W10899578 (drum) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/29/2022
"replaced control and owi. tested unit, no leaks but wash motor not running. skipped thru test cycle to get to heating and unit is heating. noticed previous tech had f4e3 error stored which is wash motor not running not failed owi. can hear wash motor try to run and diverter moving, but no water coming out. ordering wash motor, in stock @tribles. scheduled return visit for 12/13, please place cx on cancellation list; ordrng 1 W11087376 (wash motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
cx complaint unit not producing ice. inspected unit and found that the icemaker had produced ice for several days prior to stopping entirely. forced cycle and unit completed cycle and filled with water. possible stall in icemaker motor corrected by the force cycle. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/29/2022
cx complaint the unit is making a loud noise during the cycle. checked the unit and found that the gearcase makes alot of noise during the cycles. ordering a new gearcase and motor to resovle the issue.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details:
11/29/2022
control panel was dented replaced checksok
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details:
11/29/2022
control panel was dented replaced checksok
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details:
11/29/2022
control panel was dented replaced checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Upper Rack Concerns - Dishwasher. Talked with cx, and cx showed me that the adjustments on the dishwasher is no longer attached to the upper rack. Unit will need adjustment kit W10712395.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details:
11/29/2022
Replaced valve unitis working properly.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Fairfax Station, VA 22039
Lloyd B.
Job Details:
11/29/2022
"Cx complained the unit would shut off during bake. Inspected the unit and found that it does shut off within seconds of being in bake and other times, taking several min before shutting off. At the control, there is a constant 110vac when shutting off. Checked wires and there aren't any broken. C hecked in broil setting and it didn't turn off. Checked the bake element and it has 16ohms. Fixed the neutral wire at the control and tested again and when it goes out, there is not 120v from L1 to N, and N to L2 has 240v and L2 to L1 has 240v. Cx now needs electrician. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Elkton, MD 21921
Alexander W.
Job Details:
11/29/2022
Cx stated loud noise coming from dryer inspected tested and verified cx complaint found idler pulley defective replaced with one from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, DC 20002
Mitchell H.
Job Details:
11/29/2022
cx complaint unit not wokring. got to unit and replaced console. no more lifting but still not working. control ui is non responsive. ordering for retrun visit.; ordrng 1 W11460962 (control ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Henrico, VA 23231
Joseph D.
Job Details:
11/29/2022
"upon arrival and checking entitlements, this unit was denoted as field scrap. no warranty. explained to cx, cx stated they sued whirlpool and received settlement for it already"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, MD 21218
Keith H.
Job Details:
11/29/2022
installed new sump/motor tested it unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Port Tobacco, MD 20677
Andrew H.
Job Details:
11/29/2022
"cx complaint is the unit has f6e1 error code for ui lost communication, i replaced the user interface and found the error code was still present and there is no response from the user interface just like before. i also noticed the user inter face overlay is coming off the console, the user interface assembly light are very dim and there is a number 1 displayed on the display board. unit will need new console and user interface assembly, user interface is temp out of stock; ordrng 1 W11460962 (ui assembly) and 1 W11460908 (console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/29/2022
cx complaint detergent not desolving checked unit found f7e1 no heat code motor not turning in diagnostics verified 120vac from control to motor motor not turning also found worn gears on spray arm all parts in stock; ordrng 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Potomac, MD 20854
Roberto I.
Job Details:
11/29/2022
"CX complaint long time to dry clothes.Cx pulled the dryer out and broke the vent pipe. She asked me to replaced it but I explained that we don't carry this part.Ran diag, no errors. Ran a timed dry cycle on high temp. Using thermocouple got temp cycling between 121F and 157F at the exhaust. Got 2 times power faillure message on the display with no reason and also the display turned blank on e time when I opened the door. Ran a timed dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 20 minutes and the paper was dry. Ordering control board W11618917 and control panel W11413567; ordrng 1 W11618917 (control board) and 1 W11413567 (control panel)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
11/29/2022
Per previous tech I was able to access and replace the control and console per SPW11498806. I then verified that the MS were transferred to the new componants. I then tested the unit and it is now functioning as intended. Jobc omplete.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/29/2022
cx complaint the unit is making a loud noise during the cycle. checked the unit and found that the gearcase makes alot of noise during the cycles. ordering a new gearcase and motor to resovle the issue.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Timonium, MD 21093
Justin S.
Job Details:
11/29/2022
melted the ice on the evaporator anbd replaced the control ui and the evaporator fan. the unit is now cooling good
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ1
Near Bowie, MD 20721
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit taking a very long time to heat up and never reaching the set temp. i found F6E1 oven over temp. inspected bake element and found the element is broken. i asked cx if he had any issues with things burning, unit not shutting off. he said he never has. temp prob reads correct temp in diagnostics. ordering bake element.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/29/2022
"replaced control and owi. tested unit, no leaks but wash motor not running. skipped thru test cycle to get to heating and unit is heating. noticed previous tech had f4e3 error stored which is wash motor not running not failed owi. can hear wash motor try to run and diverter moving, but no water coming out. ordering wash motor, in stock @tribles. scheduled return visit for 12/13, please place cx on cancellation list; ordrng 1 W11087376 (wash motor) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near King William, VA 23086
Jonathon C.
Job Details:
11/29/2022
"cx complaint, weird noise and improper drying. tested unit, verified complaint. found blower wheel seperated from the collar and spinning freely. ordering blower wheel and motor. spoke to office to resched. 12/8; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Alexandria, VA 22301
Eric W.
Job Details:
11/29/2022
"cx complaint was ice maker issue, water leaking from ice dispenser we tested unit seen the freezer wasnt getting cold, we replaced the dryer and add 1.94 R600 into unit waited 5 mins then tested unit starting to cool"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/29/2022
Cx complaint unit leaving clothes soaked at the end of the cycle. Was able to access unit and found it bouncing around empty. Checked suspension leveled unit and calibrated and unit is now operating as designed no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, MD 21210
Keith H.
Job Details:
11/29/2022
replaced all LEDs unit is working
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Silver Spring, MD 20904
Israel R.
Job Details:
11/29/2022
SR// 7735158211. Installed new control and same thing. I called techline and they told me to replace the same parts that i already replaced.; ordrng 1 W11342846 (Control) and 1 W11590866 (Sensor) and 1 W10844417 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, VA 23455
Zachery R.
Job Details:
11/29/2022
"cx complaint unit not making ice. checked unit. come to find defective icemaker. icemaker has proper voltage but not harvesting. checked wires under fc door, wires are good, quoted cx, replaced icemaker, tested, unit working as designed. advised cx to wait 24 hours to allow ice to form."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Laurel, MD 20707
Israel R.
Job Details:
11/29/2022
Installed new parts. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAW00
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/29/2022
replaced rc door cam and hinge with cam. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodbridge, VA 22191
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Cancel button isn't working. Tried to hit the cancel button on the unit. No activation from the cancel button. Unit will need the User Interface. ; ordrng 1 W11460962 (Whirlpool Dishwasher Control Panel Interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Glen Burnie, MD 21060
Alexander D.
Job Details:
11/29/2022
"replaced valve and fill tube. cycled icemaker to test unit. no unusual buzzing noise now. tested water dispensing also, no noise. unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/29/2022
replaced control and tested unit.ran unit in normal cycle.unit now working
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Arlington, VA 22203
Dustin F.
Job Details:
11/29/2022
"CX complaint: UI board acting sparatic, losing power at times, buttons not responding, and the UI freezing.Inspected unit, confirmed CX complaint, could not get unit into test mode even after cycling power. ORdering New Console Assembly and Appliance manager board. Both Should be covered under entitlements. Quoting CX for Labor, Visit, and Shipping for a total of $245.00; ordrng 1 W11449431 (Console Assy) and 1 W11448961 (Appliance manager board)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Alexandria, VA 22301
Eric W.
Job Details:
11/29/2022
cx complant of unit compressor is not working went to install new compressor and found a burned up wore to start device repaired the wire to see if unit would start and it did and started to make ice unit will need new harness start and overload and rear cover; ordrng 1 W11123917 (wire harness) and 1 W11367893 (cover) and 1 WP2217224 (relay-strt) and 1 W11624931 (overload)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Portsmouth, VA 23701
Anthony D.
Job Details:
11/29/2022
cx complaint unit not working properly checked unit to find no error codes ran test cycle completed all steps checked for error codes again no error codes present looked under unit to find no oil leaking from gearcase and belt is not slipping all connections are good unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Washington, DC 20002
Mitchell H.
Job Details:
11/29/2022
cx complaint unit not cooling well. found both sections around 50 degrees. reclaimed high side to barely any r134. opened low side and it all came out of there. unit has a clog. put new drier and coupler on and flushed system with nitrogen. big puff of compressor oil and r134 came out. vacc unit and filled to 4.3 oz. unit is now cooling good. job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2022
"cx complaint leak from door, checked unit found leak from left side of door, evidence of leak from gasket, replaced gasket, ran normal cycle, 5 min in leak persisted, found water spraying between inner door and seal causing water to run down back of vent.; ordrng 1 W11174980 (door-inner) and 1 W11252794 (seal)"
We serviced a
MAYTAG RANGE
Model MGR8800FZ1
Near Indian Head, MD 20640
Robert A.
Job Details:
11/29/2022
Cx rescheduled the appt. I did not install the parts.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, PA 17404
Bernard M.
Job Details:
11/29/2022
"When arrived, cx stated water has been dispensing. Dispensed several cups of water, found icemaker making and dispensing ice. No parts to replace at this time, the unit works as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2022
cx complaint unit not washing checked unit 4-3 wash motor code verified 120vac to motor motor not turning replace sump tested unit working as designed
We serviced a
JENNAIR RANGE
Model JDS9865BDP23
Near Hydes, MD 21082
Justin S.
Job Details:
11/29/2022
cx says that when they use the left 2 burners the display shorts out. removed the left cartridge and turned the left knobs to spark and the unit is sparking good with the right burners and lighting. reinstalled and the left burners ignite. cx then said all the burners work but the oven cuts out the display. set the oven to preheat 350f and had all burners active. cannot duplicate the fault
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Newport News, VA 23602
Lucas R.
Job Details:
11/29/2022
"cx complaint doors not sealing, checked unit found rc door gaskets cracking, also found left hand door cam making grinding noise, ,; ordrng 2 W10830162 (gasket-fip)s and 1 W10917991 (hinge-door)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Halethorpe, MD 21227
Alexander D.
Job Details:
11/29/2022
"replaced gearcase, slider, washplate and lid latch. installed lid latch that was shipped to the cx, sending back one that came with me. ran calibration and autotest. unit is now working properly"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC7HS02
Near Clinton, MD 20735
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit taking hours to cool down and at one point powering off on its own causing time and date to be wrong. unit was on when i arrived and both ovens were room temp. time and date were wrong. i checked for codes and found F6E4 UI to control state status. cleared code and ran each oven for a short time. unit worked properly, no code returns. unit is not connected to wifi. called techline to document, they had me check door gaskets, run cooling fans. advised not replacing any parts unless F6E4 returns. said to replace both boards at the same time if error returns. advised having cx connecto to wifi to fix time/date issue. gave cx SR# and IT dept number. unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/29/2022
cx complaint detergent not desolving checked unit found f7e1 no heat code motor not turning in diagnostics verified 120vac from control to motor motor not turning also found worn gears on spray arm all parts in stock; ordrng 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor)
We serviced a
WHIRLPOOL FREEZER
Model WRS973CIHZ00
Near Arlington, VA 22209
David J.
Job Details:
11/29/2022
CX complaints of no cooling in refrigerator compartment. Arrive to building and went to suite. Found unit was not unplugged. As customer stated it would be due to loud noises or defrosting. Cannot do during work hours because of people on phones. CX stated she wont unplug it and after 48 hours give us a call back to come back. ; ordrng 1 Look (Look)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/29/2022
"spun basket by hand. heard no strange noises. no saved error codes. found no oil leaking from gearcase or any other issues. removed spin basket, no debry stuck between basket and tub. replaced gearcase with ordered part. calibrated unit and ran service cycle. unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near New Castle, DE 19720
Michael E.
Job Details:
11/29/2022
Replaced the rear right and rear left burners. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Elkton, MD 21921
Alexander W.
Job Details:
11/29/2022
Cx stated unit tub is leaking and not washing inspected tested and verified cx complaint found tub defective and separating from drum. Ordering drum bellow clamps and shock absorbers just in case will need a second tech for repair cannot reached due to SO part. ; ordrng 1 W11287253 (Tub) and 1 W11314648 (Bellow) and 1 W11314649 (Clamp) and 1 W11266654 (Clamp) and 1 W11316766 (Shock absorber) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Accokeek, MD 20607
Robert A.
Job Details:
11/29/2022
This job was removed from my roster.; saved tckt
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near York, PA 17404
Bernard M.
Job Details:
11/29/2022
"Replaced all parts per previous tech, ran 45 and icemaker filled, instructed cx to make sure ice is being dispensed into bin and not icing together. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details:
11/29/2022
cx complaint unit is not making ice. inspected unit and found ice maker stuck in cycle. getting power. just not moving ice maker. ordering new ice maker for return visit. please reschedule when approved; ordrng 1 W11284458 (icemaker)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Halethorpe, MD 21227
Alexander D.
Job Details:
11/29/2022
"upon arrival cx said unit seems to be working after replacing control and valve but still has grinding noise. replaced gearcase, slider, clutch and agitator. ran calibration and autotest. no noises. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bowie, MD 20721
Shane B.
Job Details:
11/29/2022
cx complaint is the door swing open to hard. i explained the unit doesnt have slow close hinges or anything to stop or slow the door. i adjusted the feet to help slow the door so it doesnt swing so hard. unit is still sitting level. cx isnt happy with unit be understands it is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bumpass, VA 23024
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit found evaporator is frozen over prior working states the heater and the control were replaced prior unit will need new harness per prior tech and what I'm visually seeing thermistor and harness. Cx is upset that I don't have the part and states whirlpool told her if I didn't have the parts needed they were going to replace the refrigerator. Called whirlpool to document. SR 7735158739; ordrng 1 W11581973 (Harness) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FPS05
Near Falls Church, VA 22043
Christian C.
Job Details:
11/29/2022
Installed control. Ran test 38 compressor did not turn on. Ran test 39 compressor did not turn on. Called techline. SR#7734604385. Advised to replace orion board on compressor and to order whole compressor kit. Compressor 0 at upper marlboro 10+ at whirlpool. SS Repair 2 count.; ordrng 1 W11578031 (compressor) and 1 W11504431 (compressor coupler) and 1 W11504415 (compressor coupler) and 1 W11506621 (compressor coupler) and 1 W11506635 (access coupler) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23453
Austin D.
Job Details:
11/29/2022
replaced the harness and removed all ice from the freezer capartment. tested deforst cycle and unit is now heating up. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details:
11/29/2022
"cx complaint mullion flap not engaging properly, confirmed complaint, cabinet crooked / not level, adjusted cabinet so mullion engages properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, VA 22101
Jason A.
Job Details:
11/29/2022
CX complaint FRIDGE RC temps too cold (in the low 30s) when set to 38. Replaced ontrol & prg code 25. Test control is reading thermistors. Test damper & fans & compressors work. Set to recommended Fast cool. & compressor + fans working > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/29/2022
Cx complained of damage. Inspected the unit and found there are dents on the rh door. Unit needs new door; ordrng 1 W10815687 (rh door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Upper Marlboro, MD 20772
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit is not making ice. I jumped out T and H on ice maker, water valve did not cycle. Tested resistance with meter, read 1.5 ohms, new valve read 188 ohms. Ice maker valve being out of spec could cause ice making/leaking issues. Replaced ice maker and water valve, jumped T and H to start harvest cycle, ice maker harvested and filled. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Washington, DC 20003
Samuel R.
Job Details:
11/29/2022
"cx advised unit is not cooling.inspected unit and found no frsot patteren,just a baseball size ice ball of ice.could not determine where leak is.unit will need sealed system.parts and labor are covered under entitlements till 2023 unit will need a new comprosser and evap W11092625 3 tribles W10836706 22 ribles; (created new UIS, deleted prior attachment to UisID 456052), ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/29/2022
Per previous diag I was able to access and replace the door hinges. I then verified that the door is closing properly. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS1
Near Richmond, VA 23233
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had bad bake element , replaced and tested unit is now fully functional"
We serviced a
MAYTAG RANGE
Model MGR8800FZ1
Near Indian Head, MD 20640
Robert A.
Job Details:
11/29/2022
Cx rescheduled the appt. I did not install the parts.; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, DE 19958
Andrew W.
Job Details:
11/29/2022
"Per prior diagnosis, arrived to cx address with FR to properly uninstall MW. on arrival found that the cabinet trim that was needing to be removed to uninstall MW was not removed. unit was not sitting inside the mounting bracket on the wall so corrected that to safely back screws out to try and see behind unit. because of the trim we could not properly diagnose the issue but this is an installation issue. the builder/installer did not properly install this MW. the unit was not in the mounting bracket, holes in the cabinet above the unit are not where they should be so the unit does not sit flush causing the door to swing shut on the cx. there are also dents and scratches from install that are past the cosmetic period. cx has to resolve these with the builder/installer. cx has to do list.; ordrng 1 look (look)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Crofton, MD 21114
Shawn D.
Job Details:
11/29/2022
cx complaint cooked macandcheese bowl and it started smoking and was all burnt. inspected unit ran unit and is working. heated wet paper towel for 30 seconds and is heating good. heated bowls of water for 2 minutes and started boiling at 1:58 and is working good. called safety spoke to michael documented issue and said to call techline to double check with them if any other notes are in system. called techline.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Washington, DC 20002
Mitchell H.
Job Details:
11/29/2022
replaced upper rack with new one. transfered all plastics to new rack. tested. job completed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lewes, DE 19958
Andrew W.
Job Details:
11/29/2022
Cx complaint is thumping noise coming from unit. inspected and verified complaint. found change inside the washplate. removed change and checked unit for error codes. no codes were found. ran a test cycle can unit completed cycle without issues. thumping sound was the water and drain hoses hitting the back of the unit. unit is working as designed. job complete
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Potomac, MD 20854
Roberto I.
Job Details:
11/29/2022
"CX complaint long time to dry clothes.Cx pulled the dryer out and broke the vent pipe. She asked me to replaced it but I explained that we don't carry this part.Ran diag, no errors. Ran a timed dry cycle on high temp. Using thermocouple got temp cycling between 121F and 157F at the exhaust. Got 2 times power faillure message on the display with no reason and also the display turned blank on e time when I opened the door. Ran a timed dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 20 minutes and the paper was dry. Ordering control board W11618917 and control panel W11413567; ordrng 1 W11618917 (control board) and 1 W11413567 (control panel)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Elkton, MD 21921
Alexander W.
Job Details:
11/29/2022
Cx stated unit not spinning inspected tested and verified cx complaint found drive hub defective causing tub to wobble. Tried installing part from pre-id parts but found wash plate needs to be cut out in order to complete repair. Gave cx quote for repair cx accepted quote and paid in full by CC ordering wash plate to complete repair. Cannot resched due to SO part. ; ordrng 1 W10902814 (Wash plate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Washington, DC 20005
Mitchell H.
Job Details:
11/29/2022
cx complaint units dispenser is pausing and doesnt work after the pause. got to unit and confirmed. it paused. i took filter out and put it back in and it would not pause again. it wasnt a pause like the water stoppped it was a pause as if the paddle was depressed. abrupt stop. inspected ice maker and is stuck in cycle. unit needs new ice maker. as far as the water issue. valve checks good. filter is new. water pressure and flow to unit is good. ordering control for the dispenser stopping. cx paid in full. please reschedule when part arrives.; ordrng 1 W11333076 (control) and 1 W10908391 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Leonardtown, MD 20650
Robert A.
Job Details:
11/29/2022
"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap fan, compressor and condensor fan are running well. However the evap is covered in ice. I ran test 5 and 13, 5 passed and in 13 the heater did not come on. I removed the ice and found the brown wire disconnected for the heater. I reconnected the connector to be secure and reposition the heater harness so it is higher. I tested the unit for the cx. The unit is workig as designed."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Arlington, VA 22203
David J.
Job Details:
11/29/2022
Cx complaint sometimes touch panel would be unresponsive and lock it self. After last visit I found unit needed a need control display. Arrived today and powered down unit. Lifted cooktop and removed on control. Replaced with new one and powered unit back on. Tested with Cx and he saw it working. Unit is now working as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, VA 22031
Christian C.
Job Details:
11/29/2022
Installed FC door. Gasket is sealing fully. Cx wants nameplate and to be installed by us. Ordering nameplate.; ordrng 1 W10909682 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, VA 23455
Zachery R.
Job Details:
11/29/2022
"cx complaint unit not making ice. checked unit. come to find defective icemaker. icemaker has proper voltage but not harvesting. checked wires under fc door, wires are good, quoted cx, replaced icemaker, tested, unit working as designed. advised cx to wait 24 hours to allow ice to form."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2022
cx complaint unit not dispensing ice checked unit found worn gears on coupling and cracked ice chute causing air to enter for ice to melt and freeze replaced coupling ordered chute; ordrng 1 W11573761 (chute)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Smyrna, DE 19977
Michael E.
Job Details:
11/29/2022
"CX complaint: not tumbling. Tested and verified compklaint. I found the belt was broken but the suppoirt rollers and pulley wheel were all easily spinning. Replaced belt, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near California, MD 20619
Robert A.
Job Details:
11/29/2022
"Cx complaint that the unit is making a loud gurgling noise. I inspected the unit to confirm the complaint. The unit is making plenty of ice. I ran an auto service cycle, the noise was identified while the recirculation pump was running. I also ran the recirculation pump in manual test and the noise was presnet again. I showed the 'use and care guide' on page 3 about normal noises. The cx understands that the noise is normal. THe unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details:
11/29/2022
"Cx complaint is unit not working and has an F9E1 error code. inspected and verified complaint. unit has drain and water lines detatched. checked for error codes and found F9E1 long drain fault, F7E7 motor unable to reach target rpm, and F0E8 water ring error codes. tested unit and heard a knocking/screeching sound during spin. unit needs new gearcase, motor, drain pump, and splutch. quoted cx on cost of repair and cx wants to think about it. cx paid $120 service call by cc. quote saved in ticket.; ordrng 1 W11283592 (motor-drve) and 1 W11449840 (gear case) and 1 W11399437 (drain pump) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Leesburg, VA 20175
Ezra M.
Job Details:
11/29/2022
"unit heating, making excessive noise, noise coming from motor bracket vibrating against bottom of cabinet when running.; ordrng 2 W11113654 (pad)s and 1 WP483219 (insultd-pd)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near Arlington, VA 22207
David J.
Job Details:
11/29/2022
CX complaint unit RC is not getting cold. After previous tech visit he had found this unit need a new evaporator cover with thermistor. Replace cover and removed any ice and water from inside of RC. Installed all parts and tested unit. Unit is now blowing cold air set. Recommended temperatures. Unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Arlington, VA 22205
David J.
Job Details:
11/29/2022
CX complaint LED lights will not work properly when opening and shutting the door. After previous tech visit he had replaced all LED modules with new multi point LEDs but lights were still dim. Took off top panel to inspect door switches and found that left door switch actuator was loose and not touching the door switch causing the lights to be dim. Reattached door switch arm and installed all lights properly as they were just dangling and not in liner. Unit is now working as designed and all lights are lighting up. Job complete.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS1
Near Pikesville, MD 21208
Justin S.
Job Details:
11/29/2022
cx says they dont have the part. double checked my van but the information in parts looks like the part was shipped to the cx. can this be verified; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gloucester, VA 23061
Carl A.
Job Details:
11/29/2022
"cx complaint of ice bin stuck, checked unit to find buttong to be a little hard worked button and tested unit ,as well as ajusted leveling and calibating water dispenceing unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, MD 20866
Israel R.
Job Details:
11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Glen Allen, VA 23059
Jonathon C.
Job Details:
11/29/2022
"cx complaint, door swings open hard and ice falls out of ice chute when youpull you cup away. explained that the complaints she was having and working as designed and that she will have to call customer care. unit working as designed job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Port Tobacco, MD 20677
Andrew H.
Job Details:
11/29/2022
"cx complaint is the unit has f6e1 error code for ui lost communication, i replaced the user interface and found the error code was still present and there is no response from the user interface just like before. i also noticed the user inter face overlay is coming off the console, the user interface assembly light are very dim and there is a number 1 displayed on the display board. unit will need new console and user interface assembly, user interface is temp out of stock; ordrng 1 W11460962 (ui assembly) and 1 W11460908 (console)"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Aldie, VA 20105
Daniel J.
Job Details:
11/29/2022
per notes installed console tested unit repsonding
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC3
Near Westminster, MD 21157
Brian R.
Job Details:
11/29/2022
replaced parts ordered as well as cleared codes. ran a DLMS cycle then auto test as well. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details:
11/29/2022
"cx complaint mullion flap not engaging properly, confirmed complaint, cabinet crooked / not level, adjusted cabinet so mullion engages properly"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Accokeek, MD 20607
Robert A.
Job Details:
11/29/2022
This job was removed from my roster.; saved tckt
We serviced a
WHIRLPOOL OVEN
Model KFGC558JSS01
Near Middleburg, VA 20117
Ezra M.
Job Details:
11/29/2022
"Rich, both ovens storing errors for slow cooling fans. found wire harness to small oven cooling fan failed, fused to chassis. called techline. sr# 7735149866, ordering appliance manager expansion, blowers and main wire harness. 8-1; ordrng 1 W11355250 (appliance manager expansion) and 1 W11200304 (wire harness, main) and 2 W11248652 (blower)s and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Midlothian, VA 23114
Jerod R.
Job Details:
11/29/2022
"tested unit found unit has control and user interface , customer to replace unit do to cost"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/29/2022
"Installed the User Interface, Evap cover & Door Switch. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details:
11/29/2022
Customer compalint unit is not turning on the big burner. i found the element is good. Found the switch is bad. Ordering new switch. Owes 110 for labor. Schedule with office for friday.; ordrng 1 WPW10434452 (switch-inf 91.16)
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS05
Near Bowie, MD 20721
Shawn D.
Job Details:
11/29/2022
"cx compalint water build up on top of freezer door showed me pic of the water build up and gasket is not sealing all the way it needs the seals behind gasket to keep it fluffy. grabbed seals from v/s installed and etsted door is sealing alot better now. unit is god; ordrng 2 w11159728 (seal SD V/S)s, used 2 w11159728 (seal SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Upper Marlboro, MD 20772
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit is not making ice. I jumped out T and H on ice maker, water valve did not cycle. Tested resistance with meter, read 1.5 ohms, new valve read 188 ohms. Ice maker valve being out of spec could cause ice making/leaking issues. Replaced ice maker and water valve, jumped T and H to start harvest cycle, ice maker harvested and filled. Unit is now working properly."