We serviced a
JENNAIR OVEN
Model JMW2427IL03
Near McLean, VA 22102
Jason A.
Job Details: 07/15/2022
CX complaint MW doesnt heat. Previous open order for meat jack probe harness. In diagnostics no error codes. door. Check status of door switches & component tests convect & broil elements heats so door switches are good. Called techline > JJ; ordrng 1 W11325784 (MW Apl Mgr) and 1 W11346197 (Magnetron) and 1 W11325604 (inverter) and 1 W11449277 (MW door harn incl switches)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXB02
Near Gambrills, MD 21054
Kevin P.
Job Details: 07/15/2022
"installed new door water tube and ichute seal, pulled unit out to installed updated drain tube and found it already has been replaced. collected 110 labor by cc. job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXB02
Near Gambrills, MD 21054
Kevin P.
Job Details: 07/15/2022
"installed new door water tube and ichute seal, pulled unit out to installed updated drain tube and found it already has been replaced. collected 110 labor by cc. job complete."
We serviced a
WHIRLPOOL FREEZER
Model MZF34X20DW03
Near McLean, VA 22101
Jason A.
Job Details: 07/15/2022
CX complaint FREEZER warm temps. Found evap iced up. Cleared all ice. HTR 35 OHMs Measred evap & liner thermistor in ice water. Evap thermistor defective corroded. Replaced part & set temps to recommended > JJ
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/15/2022
"cx complaint unit makes a noise while the unit is running. inspected unit and found 0 error codes, ran a auto test and did not hear a noise. ran unit on a quick cycle as cx said noise happens within 15 mins of running. made a file on the service matter app. as of today no noise was heard."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/15/2022
"cx complaint unit makes a noise while the unit is running. inspected unit and found 0 error codes, ran a auto test and did not hear a noise. ran unit on a quick cycle as cx said noise happens within 15 mins of running. made a file on the service matter app. as of today no noise was heard."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Falls Church, VA 22041
David J.
Job Details: 07/15/2022
Cx complaint of ice maker not working a moisture all over ice maker side of unit. Replaced both parts as stated by previous. Tech reinstalled and tested unit. Now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Baltimore, MD 21212
Neil H.
Job Details: 07/15/2022
complaint the fc hard to open found the fc door had gap left top explained to cx to not pile to much in lower part of fc because if it's to high it will block the fc door from closing and cause the frost to build from warm air getting into the fc and then will cause issue door gliding perfect.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Baltimore, MD 21212
Neil H.
Job Details: 07/15/2022
complaint the fc hard to open found the fc door had gap left top explained to cx to not pile to much in lower part of fc because if it's to high it will block the fc door from closing and cause the frost to build from warm air getting into the fc and then will cause issue door gliding perfect.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Chantilly, VA 20151
Richard B.
Job Details: 07/15/2022
"CX complant. Since new center burner hasent worked . Inspected unit and confermed issue. Center burner takes a while to ignite then flames are inscostant . Ordering burner cap set , orriface holder and burner head, Also the knob for the center is deformed and needs replacing .Not in stock , further work needed, RB; ordrng 1 W10832694 (cap burner) and 1 WP8286815 (burner cap) and 1 W10609591 (burner base orriface holder.) and 1 W11366438 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hyattsville, MD 20785
Robert A.
Job Details: 07/15/2022
"Cx complaint that the unit is not cooling well in the FC. I inspected the unit and confirmed the complaint. The unit is not making ice and ice cream is not solid. I noticed the evap fan is not running. I entered diagnostics and tested the the fan and it turned on. I then checked voltage to the fan at the control board (p1-2 & p2-6) there was 123v. I seen the p2 connector was fully in position. I removed the connector to look for damage, there was none. I reinserted the connector exited diagnostics. The fan came on with no problem this time. I checked by opening the door and holding the door switch at least 10 times and let it run for a few minutes. The unit is cooling fine now. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Centreville, VA 20120
Richard B.
Job Details: 07/15/2022
"CX complant Dishwasher dosent run. Inspected unit and found lower arm error code and inlet water error , In test wash machine did not wash , Would want a control and sump assembly. control is covered under entitalments 5 years, . CX will decide what they want to do as far s repairs and are paying 120 service call only RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Centreville, VA 20120
Richard B.
Job Details: 07/15/2022
"CX complant Dishwasher dosent run. Inspected unit and found lower arm error code and inlet water error , In test wash machine did not wash , Would want a control and sump assembly. control is covered under entitalments 5 years, . CX will decide what they want to do as far s repairs and are paying 120 service call only RB"
We serviced a
KITCHENAID ICE MAKER
Model KRSC503ESS00
Near Round Hill, VA 20141
Ezra M.
Job Details: 07/15/2022
"during installation of new door, noticed new door has different water line for dispenser than old door. tried connecting, leaking at connection. verified m/s,verified correct part originally ordered. reordering door.; ordrng 1 LW10728959 (dor-fip)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Ashburn, VA 20147
Carl R.
Job Details: 07/15/2022
"was installed 04/22 The new dryer keeps alarming about the dryer vent. We clean it every . time it is used. I also had the air ducts cleaned, including the dryer vent pipe, as you are already aware. The dryer has a burning smell to it if you turn it on past something being dry (dewrinkle) which concerns me.ran diagnostic mode and got error code f2e1 stuck button. Drum light stays on. Cleared the f2e1 code. Removed the vent tube and allowed the dryer to run a regular drying time with wet clothes in it. Dryer never flashed clean vent. Unit working properly. No parts used. Left vent tube off so cx can dry clothes ti determine if the unit is the cause, or if the lent duct is the problem. Order console for Stuck key for light. ; ordrng 1 W11413567 (Console)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/15/2022
"replaced heater, tested, unit working as designed."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM07
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/15/2022
"replaced compressor but upon replacing drier, unit has aluminum capillary lines, forcing me to use lokring kit, however unable to find proper sizing within kit. ordering proper size for drier; ordrng 2 W11506623 (lokring drier inlet)s and 2 W11504448 (lokring drier outlet)s and 1 L14000878 (lokring prep glue)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Linthicum Heights, MD 21090
Eric W.
Job Details: 07/15/2022
1-2 24.86k 3-4 6.80k 5-6 4.28 cx complant of unit not cooling inspected unit found all thermistors are good omed out heater and thermal got 70 omes called tec line unit needsnew hv control; ordrng 1 W11487480 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Arlington, VA 22204
David J.
Job Details: 07/15/2022
Cx complaint unit not making ice. Inspected unit and put into diagnostic mode. Ran test 120 and PA all steps passed. Tested water valves test 96 and had great water pressure coming out of door. Ran test 97 for freezer water valve and it was a thud noise and no water came out. Removed ice maker and found ice maker some how was hitting heater tube and pulled wire out of heater tube and busted the clip on the door that retains heater tube. Removed top panel on unit and disconnected water line and ran test 97 again and had water come out. Unit needs a freezer heater tube and door because the clip is made on to door. The heater will not clip and stay which could cause a potential water leaks inside unit. Ordering parts for return visit ; ordrng 1 W11110293 (Left hand door black stainless) and 1 W11227903 (User interface)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Severn, MD 21144
Eric W.
Job Details: 07/15/2022
installed enw heater and tested no leaks special project s17304 -
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Richmond, VA 23220
John P.
Job Details: 07/15/2022
Rob no more than 2tbs detergent.Andrew had me reset tach. Call tech line back after resetting tach unit still not going in the high speed spin when set to drain and spin was advised we need to change pressure switch and main control.WPW10192966 CCUW11448317 PRESSURE SWITCH Ordering control and switch ; ordrng 1 W11448317 (Pressure switch) and 1 WPW10192966 (Ccu)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW
Near Hagerstown, MD 21742
Danny R.
Job Details: 07/15/2022
unit wouldnt go to spin motor would start found control bad relay stuck replaced control checksok
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/15/2022
"cx complaint the unit is not dryiong withoiut saying clean vent. also the lint screen is all damaged. checked the screen and found that the channel it sits in is warped. this is causing it to scrath the lint screen. therefore, the unit will need a new filter housing. ordering all parts involved with the lint screen. replaced the exhasut thermistor due to the unit saying clean the vent even after a company has professionally cleaned the vents; unit is running as designed. will return with the parts to stop the unit from damaging the lint screen any further.; ordrng 1 W11086603 (lint screen) and 1 W11129408 (filter housing) and 1 WPW10128606 (lint duct) and 1 `W10120998 (lint screen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Robert A.
Job Details: 07/15/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 07/15/2022
"CX complaint, right fridge door dented on the center of the middle of the door, pics on SD. Advised customer door will direct ship to the housing complex, allow 6 to 8 weeks for delivery, inspect for any damages and contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 LW10912110 (Fridge door)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Laurel, MD 20708
Alexander D.
Job Details: 07/15/2022
"arrived at leasing office and spoke with maintenance supervisor. she said serial# dispatched is in correct and correct serial# is CF02505487. cx said whirlpool was able to look up unit and said its in warranty. nothing comes up in entitlement search and cx doesnt have pop. called office and they said they couldnt see anything to keep repair covered and advised cx to call cx service back and get auth# dispatched to cover repair, cx understands. marking preid parts as will use on return visit; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Norfolk, VA 23505
Justin W.
Job Details: 07/15/2022
cx was under impression she had extended warranty. she was unable to find pop. i advised her of 120$ charge if she could not show proof. cx stated she did not want to hold me up from rest of jobs and would speak to husband about paperwork. she stated she would call back if need be knowing if she did not have proof there would be 120 service charge.
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Norfolk, VA 23505
Justin W.
Job Details: 07/15/2022
cx was under impression she had extended warranty. she was unable to find pop. i advised her of 120$ charge if she could not show proof. cx stated she did not want to hold me up from rest of jobs and would speak to husband about paperwork. she stated she would call back if need be knowing if she did not have proof there would be 120 service charge.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Clarksburg, MD 20871
Ricky E.
Job Details: 07/15/2022
"customer stated that the units display will freeze, and sometimes the timers will not count down. verified issue and fnd the unit is not on wifi and out of date, and the unit as a whole is slow to react... the unit will need the ui replaced and then set to wifi and the app... need parts...; ordrng 1 W11297728 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 07/15/2022
"Cx complaint, fridge door not closing properly, found right side roller cabinet offset at the leveler. Installed leveler from truck stock to shim-align and level the unit. Verified all unit functions for proper operation, working as designed.; ordrng 1 WPW10141622 (Leveler), used 1 WPW10141622 (Leveler) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20716
Mitchell H.
Job Details: 07/15/2022
cx complaint unit had just started a few days ago stating it shows f6e1 and thats it. inspected unit and confirmed replaced console and control and did not bring a ui with me just the console as that was seperating last visit. ordering ui for return; ordrng 1 W11460962 (ui)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near Tysons, VA 22102
Jason A.
Job Details: 07/15/2022
CX complaint DRYER noisey & shakes / vibrate. Replaced cracked blower wheel. Nut insert separated from plastic & had to be drilled out. Test DRYER with heavy load of bedding & CX agrees DRYER is much less noisey & less shaking > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Baltimore, MD 21206
Neil H.
Job Details: 07/15/2022
cx complaint unit doesn't completly drain at times unit has looped up drain and ran dia and the motor not washing and complaint of wash issues prior return with the wash motor new pump needed and optical sensor; ordrng 1 W10876537 (drain pump) and 1 W11084121 (sensor)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Fairfax, VA 22032
Christian C.
Job Details: 07/15/2022
Installed outer tub. Ran service cycle unit agitated but did not spin. Unit came up with F7E1 error at end of service cycle Tried to calibrate but unit threw the F7E1 error code again. Called techline. Tested unit removed belt and same issue. Removed connection to drain pump issue still persists. Advised to replace motor and capacitor. Motor not in stock in upper marlboro and whirlpool. Not sure if possible to check else where for motor cx is very dissappointed unit is still not working.; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21206
Neil H.
Job Details: 07/15/2022
cx complaint unit at time won'tstart or stops mid cycle at time ran dia found unit had no errors and went through so i replaced the control recalb unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Annandale, VA 22003
Christian C.
Job Details: 07/15/2022
Cx complaint unit control is intermittently not usable. Inspected unit control was working while I was here. Installed new control board. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aberdeen, MD 21001
Milton J.
Job Details: 07/15/2022
CX complaint unit keeps blowing breaker. Installed new Capacitor and Motor. Calibrated. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Alexandria, VA 22315
Emmanuel R.
Job Details: 07/15/2022
"Cs in regular cycle and clean washer cycle the unit just clicks, shifter activates and deactivated about 10times when sensing then terminates cycle, no error codes, Sp#W11564098 uploaded new software ran calibration and did a hard reset, tested unit and unit is now working properly,call tech line=if washer continues with issue to replace lower harness and stator. Tested multiple cycles especially the clean washer cycle and now the unit shifts once and completes cycle."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Waterford, VA 20197
Ezra M.
Job Details: 07/15/2022
"no ice. upon arrival, cust stated power went out, and ice maker has been working normally since. checked test 56, no errors. checked test 66, no errors. unit working normally."
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Sterling, VA 20164
Carl R.
Job Details: 07/15/2022
"No Power - Not Turning on - Freestanding Ice Maker. Turned off water. Removed front cover, removed 2 screws, removed original water vavle. Installed new water valve, water flowing. Cx also have water leak. Cx is notified."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Bowie, MD 20716
Mitchell H.
Job Details: 07/15/2022
cx complaint unit not cooling. got to unit and confiremd. unit turned off and ready for SS. pulled unit out and opened system to find nothing in it. pulled compressor and drier out. installed new comp and uv drier. pushed unit back in and opened evap box. which was slightly damaged on side with hole in box so i checked over evap and found one side of evap was crunched in a little. showed cx the slight damage and informed them it would probably be better for a new untouched one for longevity purposes. ordering new evap and scheduled with office for next week with me. cx paid 350 for what i did today and will pay a remianing 150 on return; ordrng 1 w11492867 (evap FF)
We serviced a
MAYTAG REFRIGERATOR
Model MTB2156GEW
Near Frederick, MD 21702
Ricardo S.
Job Details: 07/15/2022
"Recall, i can't replaced the overload because the wires are bad, unit need power cord assy but the part is no longer available"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ1
Near York, PA 17406
Sal R.
Job Details: 07/15/2022
CX canceled call with me in driveway. She informed me that the unit is workking. I am movign on.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near Arlington, VA 22206
David J.
Job Details: 07/15/2022
Cx complaint unit just was not working one day. Removed unit from wall and removed lid check voltage and had 124vac coming into unit. Testing the fuse terminals I had 120vac on the incoming side and .28vac on the out going. Tested voltage at the board and had none. Fuse is bad on unit and needs to be changed. Ordering fuse for return visit. ; ordrng 1 W11188752 (Fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near York, PA
Sal R.
Job Details: 07/15/2022
"Per the previouse tech, i was able to access and install the icemaker. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Fort Belvoir, VA 22060
Emmanuel R.
Job Details: 07/15/2022
"Spoke with the office customer doesnt have this unit, repairs already in progress."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Owings Mills, MD 21117
Justin S.
Job Details: 07/15/2022
the unit is not heating with the defrost element in test 38 to help with defrosting the unit. defrosted the unit enough to activate test 3 and the evaporator fan is not activating on step 2. defrosted the unit and replaced the evaporator fan and harness. reset power to the unit and the evaporator fan is now blowing good. the unit is now good
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Woodbridge, VA 22192
Demonte S.
Job Details: 07/15/2022
Inspected the unit. Found that the cx is saying that the Washer will not finish a cycle. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Checked the Hot & Cold Water Valves to the unit. Found that the Hot isn't Dispensing Water and has a slow drip. F2E1 = Stuck Key. Checked the Start / Cancel Key. Key is responding. Installed new Water Valve. Tested the unit. Control is t responding at all and will not stop trying to activate the Drain Pump. Unit needs new Contr Board. ; ordrng 1 W11170317 (Control)
We serviced a
JENNAIR FREEZER
Model JFC2089WEM9
Near Baltimore, MD 21209
Keith H.
Job Details: 07/15/2022
cx complaint is leaking from freezer icebuldup at bottom of freezer inspected unit and found clogged drain i replaced tube its covered per service charged service and labor unit is working
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/15/2022
"cx complainit of condenstaion within unit, confirmed complaint. found top of fridge door warped/not formed properly and bowed inwards creating poor seal around the top of the cabinet. hinge is also damaged. must replace door and hinge to repair operation.; ordrng 1 W11395841 (door stainless) and 1 W10909682 (nameplate) and 1 W11409290 (hinge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 07/15/2022
i was able to access unit and replace both right and left pantry doors. used heat gun to form gasket to body. replaced LED power board due to light issue is still happing. tried to replace right side RC door light switch and found switch is stuck in liner. called TL TL told me to try to break the switch out and so i did and now the body of switch is stuck inside liner. TL deemed unit none repairable.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20170
Carl R.
Job Details: 07/15/2022
"DW - Not Agitating. Removed door skin and checked voltage. Put unit in diagnostic mode. F2e1,f7e1,f4e3.Unit is getting 121vac to control. P5 pin 1 and 2 very low voltage. ; ordrng 1 W11305296 (Control elec.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Winterville, NC 28590
Ronnie B.
Job Details: 07/15/2022
"cx complaint of unit was making a whinning noise and lights were flashing. Checked unit and found evap fan and ice box fan both to not be running, fans reading open. Noise cx was hearing is ice box fan pulsing when failing and causing issues with control. Damper stuck open. ordering parts needed for repair.; ordrng 1 W11224256 (control) and 1 W10846539 (evaporator fan blade) and 1 W11224591 (motor-evap)"
We serviced a
JENN-AIR HOOD
Model JXW8936DS00
Near Herndon, VA 20170
Carl R.
Job Details: 07/15/2022
"JA Wall Hood-part needs to be put back on, buttons are very loose and unable to use lights. Inspected unit and seen that the light button is not properly holding. Control panel is needed, but no longer available. Gave cx the part number."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/15/2022
"cx complaint not starting or operating - dishwasher checked unit and found wirers not seated properly on float pan and unit thinks there is water in float pan , checked harness and made sure everything has plenty wire to be plugged in , reseated and checked all other connetions tested all major componets everything checked good unit is running as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Charlottesville, VA 22902
Kyle A.
Job Details: 07/15/2022
"Cx complaint of unit not making ice and frosting in the freezer. Did confirm icemake not activating water valve. Slides are sticking causing freezer door to not pull itself shut. Unit has multiple cracked gaskets. And baffle is sticking aswell. Will need to return with gaskets,rails,icemaker,and baffle.; ordrng 1 WPW10594329 (Damper) and 2 WP13055901 (Rails)s and 2 W10830162 (Gaskets rc)s and 1 W10571967 (Freezer gasket) and 1 WP542638 (Lube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Martinsburg, WV 25405
Danny R.
Job Details: 07/15/2022
the icebif auger shatf is broen and parts to bin itself will need whole bin; ordrng 1 WPW10558423 (bin)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Newark, DE 19713
Alexander W.
Job Details: 07/15/2022
"Cx stated unit was leaking inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Aberdeen, MD 21001
Milton J.
Job Details: 07/15/2022
CX complaint bulb popped and is now broke off in socket. Installed new Socket and Bulb a sent by Pre-ID. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 07/15/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Charles Town, WV 25414
Danny R.
Job Details: 07/15/2022
installed parts cap tube came off cabent
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW3
Near Pikesville, MD 21208
Keith H.
Job Details: 07/15/2022
cx complaint is door is falling inspectged unit and found faulty springs i repalced springs and door is now working proeprly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Rosedale, MD 21237
Neil H.
Job Details: 07/15/2022
cx compaint unit wasn't drying on every cycle found heated deactivated i turned it back on and the unit tested good and explained the importance of rinse aid.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Alexandria, VA 22301
David J.
Job Details: 07/15/2022
Cx complaint no heat. Replaced parts as I stated in previous visit. Reinstalled and tested unit. Had heat and unit is spinning. Checked for errors and had none. Unit is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Baltimore, MD 21210
Shane M.
Job Details: 07/15/2022
cx complaint flashing 57F in RC. found temps to be normal. found alarm wasnt reset. reset controls. 35F in RC. cx paid svc by card.
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 07/15/2022
cx complaint unit leaking some water and is loud. inspected unit then checked for errors and had f7e5 shifter fault then ran service cycle everything is working but when spinning its so loud bearing is shot. checked underunit after test and gearcase is leaking water. gave cx quote and he paid for service getiing a new washer.; ordrng 1 W11454372 (gearcase 263.77) and 1 W10832724 (motor covered) and 1 W10721967 (clutch kit 39.91)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Chesapeake, VA 23322
Zachery R.
Job Details: 07/15/2022
"cx complaint unit not heating, checked unit, unit has 121vac supplied, diode is good, thermostats are good, line fuse is good, come to find defective transformer and mag, ordering transformer, mag, control, and cap to complete repair; ordrng 1 W10836753 (transformer) and 1 W10850446 (capactr-mg) and 1 W11552018 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 07/15/2022
"Replaced dual valve as per previous diagnosis. Tested and IM not cycling. Emmitter board showing 2 flashes for optic failure. Ordering optic sensor W10757851. On return visit, replace emitter boards and test...watch under front of unit when IM fills to watch for leaks. Scheduled next visit for 7/22 AM prefered; ordrng 1 W10757851 (optic sensor)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Bunker Hill, WV 25413
Danny R.
Job Details: 07/15/2022
ran unit 5 times no sparking and heated every timer called wp safty made report . running as design per safty team
We serviced a
KITCHENAID RANGE
Model KESS908SPS04
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/15/2022
"installed new bake element and ran a 350 pre heat to test, unit reached temp in 14 minutes. unit tests good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Washington, DC 20017
Samuel R.
Job Details: 07/15/2022
x complaint unit stopped making ice.inspected unit and found ice cubes to be stuck.cleared ice and tested unit.unit filled unit is now working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/15/2022
"Replaced part, compressor and fans started. Unit good to go"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Rockville, MD 20852
Roberto I.
Job Details: 07/15/2022
"CX complaint no wash.Ran diag, found 4-3 error and wash motor not running. Confirmed 120V supplied to the wash motor. Replaced sump/motor assy using pre id part. Cleare error and ra a tes cycle. The unit worked as designed"
We serviced a
WHIRLPOOL RANGE
Model KFGC500JSS01
Near Elkton, MD 21921
Alexander W.
Job Details: 07/15/2022
"Cx stated unit is not connecting to wifi, not baking , and unit is saying oven is done when you turn broil on. Inspected tested and verified cx complaint found bake igniter not igniting and broil turns on for a second and shuts off shortly after. Found spark module defective and also found harness wire for igniter is pinched not allowing igniter to spark. Broil not staying on is due to a defective UI. Ordering control, UI, spark module, igniter, igniter harness, and temp sensor just in case. Cannot reached at this time due to SO parts. ; ordrng 1 W11492299 (User interface) and 1 W10892340 (Igniter) and 1 W11446236 (Bake igniter wire)"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Ephrata, PA 17522
Justin L.
Job Details: 07/15/2022
Cx complaint unit burning food and not shutting off. Was able to access unit and found left front switch failure. Quoted cx for repair and collected full amount. Replaced switch and tested unit now operates as designed no furthef work needed.
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Glen Burnie, MD 21061
Andrew H.
Job Details: 07/15/2022
Cx complaint is the units lights are strobing. I found the main LED module is bad causing all lights to strobe and one LED missing out of the 4 lights on one of the other RC led light assembly. I replaced both RC lights and tested unit. Unit is now working properly. I called tech line to document. Fine also explain to me that the unit was offered to be bought out because the door was no longer available. But still documented repairs.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bowie, MD 20720
Alexander D.
Job Details: 07/15/2022
"cx complaint lid cracked at left hinge again. advised cx that since lid was replaced over 1yr ago that i have to charge for everything and went over oow pricing. cx said she thinks she has a 3yr contract on unit but couldnt find paperwork and couldnt find it when scheduling service on website. advised cx to call maytag cx service and they should be able to look up her contract and get the info dispatched to us. cx understands. no service provided, no money collected. if job comes back, preid lid(W11259006), hinge pivots(WP8563965) and (WP8572974)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Manassas, VA 20112
Demonte S.
Job Details: 07/15/2022
"Inspected the unit. Found that the cx is saying that the Freezer Door has Condensation just on the side of the Door. Checked the Door Seal. Door is fully Sealed. Seems there is no Foam on the side of the Door , just the upper half of the Door about 6 - 7 inches . There is a Perfect Condensation Circle of this. Per Whirlpool Techline they are saying the same thing. Ordering Stainless Freezer Door. ( Any questions please check Sd Pictures.) ( Advised that the cx checks the Door for damages before calling in saying they received the Door.) ; ordrng 1 W11561286 (Door ( Stainless))"
We serviced a
MAYTAG FREEZER
Model KFIS29PBMS00
Near Bowie, MD 20715
Alexander D.
Job Details: 07/15/2022
"cx complaint unit still not making ice. inspected unit and verified complaint. ice frozen in mold. icemaker is turned on. ran test 56, came back E0 for no errors. ran test 57, icemaker harvested correctly. ran test 45 and icemaker filled. test 15 shows 01 for bin full with it empty. optic sensors need replaced. cx within 30days of prior service. quoted 330.13 for emitter and receiver board + tax. cx said they have a tribles account and can get parts for cheaper at contractor price. cx may call us to install parts. advised to call back within 30days of prior service call on 7/8 to avoid having to pay labor fee to install parts again, cx understands"
We serviced a
JENNAIR RANGE
Model JDS9860AAP
Near Wilmington, DE 19806
Andrew W.
Job Details: 07/15/2022
Cx complaint is ignitors do not work. tested and verified complaint. Upon inspection could not locate a model/serial number sticker. contacted WPTL spoke to Anthony who asked for cx information and verified the unit has never been registered with this cx to confirm an accurate M/S#. Called VIA office to confirm if we can work on unit since we do not have an accurate M/S# for parts ordering. was advised to inform cx to call JA to have a new M/S# tag sent out and go from there. No services rendered.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Rockville, MD 20855
Julian H.
Job Details: 07/15/2022
CX complpaint about cycle only lasting like about 30 sec then stats light will change to dry put unit on test mode and found no errors found that door was hard to close unit of level on rh side then removed bottom kick plate and noticed that drain line was kink because of position thta it was attached to sump correct positioning tested on both test cycle and normal and unit working properly
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Wilmington, DE 19803
Taylor F.
Job Details: 07/15/2022
Cx complaint is unit not powering on. tested inspected and verifed complaint. Found thermal fuse to be defective. Installed resettable fuse to further test unit and found the p-11-1 connector not sending 120VAC to the bake or broil element for the top oven. Both elements work on lower oven. Ordering control and thermal fuse. Control is CBE. Cx paid 147.95 and owes 110 on return visit. Cannot reschedule at this time; ordrng 1 WPW10721210 (cntrl-elec) and 1 W11025102 (fuse-thrml)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bowie, MD 20715
Alexander D.
Job Details: 07/15/2022
"cx complaint unit still not draining at end of cycle. inspected unit and verified complaint, f9e1 error. water still in unit, pressed cancel and water drained out fine. ran test cycle and it didnt drain. told unit to fill and drain a few more times. found unit doesnt drain when i press cancel to interupt cycle but if i try again it drains everytime after that. can feel drain pump running when it fails, just no water coming out, drain pump feels very hot. was going to install sump asm that i took the new drain pump from but its damaged, cracked at drain hose connection. still think issue is defective drain pump. ordering another sump asm and control. sump asm will come with new pump. both parts covered since replaced less than 1yr ago. call cx to schedule return once we have eta on parts; ordrng 1 W11416363 (sump asm) and 1 W11410063 (control)"
We serviced a
JENN-AIR RANGE
Model JDRP548WP02
Near Wilmington, DE 19808
Taylor F.
Job Details: 07/15/2022
"Cx complaint is unit sparking when turned to low. Tested inspected and verifed complaint. Replaced all parts from previous diagnosis and unit is still doing the issue. Found the manifold to be defective. Ordering manifold, cannot reschedule at this time.; ordrng 1 WPW10402608 (manifold)"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2L
Near Essex, MD 21221
Andrew H.
Job Details: 07/15/2022
Customer complaint is the unit is making a sound. I found the sound coming from The idler arm. I replaced idler arm from Van stock and tested unit. Unit is now working properly.; used 1 WP691366 (Idler pulley) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near North Potomac, MD 20878
Julian H.
Job Details: 07/15/2022
CX complaint about unit making a loud noise put unit on test mode test 3 damper & evap fan no weird noises then performed test 4 compressor and condenser fan looked fine checked on the back for any possible line touching cabinet and all are cleared as well checked position of drier @ 45* cant reproduce sound at this moment talking to CX it seemed like in one point door wasnt closing all the way and t was accumulating frost nothing now these can cause a frost build up around fan found Cx using pizza storage to put large items that can imped door to not close all the way let CX know about proper loading on FC documented call
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Timonium, MD 21093
Justin S.
Job Details: 07/15/2022
cx said the unit is not powering on. found the unit doesnt power on. the unit does not power on or go into diagnostics. found the control is getting 120vac from the noise filter. reset power to the unit and no change. the unit is getting 12vdc to the ui. cx said something about an f2 error code before the display went out. Bulletin technique no : W11436350 deals with this issue. reset all the ribbon connections and now the display is illuminating. found the unit has a f6e1(communication) and a f2e2(hmi disconnected) error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning. the unit is now good
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22309
Emmanuel R.
Job Details: 07/15/2022
"Cs MW is not heating up food, confirmed complaint. Unit doesnt heat. I found the door switches were not making contact. I adjusted the door switches forward and tested unit. Unit now heats good. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Clarksville, MD 21029
Robert L.
Job Details: 07/15/2022
"installed newtub, basket , rotor and stator per previous, tested all ops ok , collected $330 ch#7812 cx paid in tull"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB1
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/15/2022
CX complaint about oven light is not coming on even after bulb repacement put unit on test mode error F2E1 stuck key checked power coming to unit 238vac went to socket when I pressed key no power checked connections metered connector p2-1 bk/wh p1-3 wh no volts to light need control board; ordrng 1 W11553209 (ctrl elec)
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Aberdeen, MD 21001
Milton J.
Job Details: 07/15/2022
CX complaint unit keeps tripping braker when fully down. Called WP Techline and found no voltage from gound to nutral and only drawing 5amps when house fuse blows. House breaker/fuse needs replaced. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/15/2022
CX complaint about unit not cooling temps on arrival RC 62* FC30* noticed an overfrost put unit on test mode forced defrost wait for 5 min found that heater is not getting hot removed evap cover check wiring found brown wire going to heater loose from connector redid connection tested again on forced defrost heater is hot now removed all frost with steamer MUST WAIT 24HRS TO COOL DOWN leaving parts on the system in case CX calls back with an issue; ordrng 1 W11581973 (hrnss heater) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1174FW
Near Virginia Beach, VA 23452
Justin W.
Job Details: 07/15/2022
wife cancelled previous day
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22556
Robert W.
Job Details: 07/15/2022
CX Complaint is the food and water freezing in RC. Called tech line and we went over temps in RC and temp in FC there in range tested thermistors ther reading good techline suggested to change out main control. Replaced control and advise CX on watching making sure issue is resolved
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM2
Near Baltimore, MD 21210
Shane M.
Job Details: 07/15/2022
"cx complaint the icemaker isnt working. 120v to icemaker. jump cycle on icemaker, no action with valve. gave cx quote for the repairs. cx paid in full by card. icemaker defective in box. ordering icemaker. ; ordrng 1 d7824706Q (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Richmond, VA 23220
Chris B.
Job Details: 07/15/2022
helped jp
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21703
Ricky E.
Job Details: 07/15/2022
"customer stated that the blower only works on low.. verified issue, and fnd unit has a faulty triac and cap.. will have blower jic...; ordrng 1 w11342846 (control) and 1 w11441128 (blower) and 1 w11405832 (motor cap)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Vienna, VA 22182
Jason A.
Job Details: 07/15/2022
CX complaint WASHER would not run or start. Followed UI console & control replacement process per TSP: W11498806 Rev C . Replaced UI 1st then pluged unit in waited 3 minutes to communicate. Unplug unit then replaced control & waited 3 minutes. Tried to DLMS calibrate & test components but no hot water fill / no drain or spin. Put original control back in & waited another 3 minutes. Put back original UI & control & ran test wash & start quick wash. Unit completed test wash & is advancing in quick wash past fill to agitate > JJ; ordrng 1 W11419171 and 1 W11478526
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Middletown, PA 17057
Drew B.
Job Details: 07/15/2022
"cx complaint that unit is not stoped making noise and when arrived found pump stuck on was able to turn off and reset the unit ran calibration, checked suspension checked incoming water psi and also the shifting movmenets to agiate and spin... they said it fills with too much water ... after running mutple test no issue with water incoming to much... told cx they should ecpect a larger amount of water for anything bc of the agitator has to have enough water to clear the fins to have it work efficently."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Millville, DE
Michael E.
Job Details: 07/15/2022
CX complaint: upper oven broil orfice holder male threads broke off in the orfice. Documented this in pics. Orderiung fitting W10292293 and conversion kit WPW10591270. Cannot reschedule due to no one on site to arrange it with.; ordrng 1 W10292293 (fitting) and 1 WPW10591270 (spud orfce)