We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MISSING
Near Woodlawn, MD 21244
Robert L.
Job Details: 11/29/2022
"upon arrival cx met me at parking saying she called in and tried to change the repair to her dryer byt we dont service GE, and her fridge issue was someone spilled, so canceling call"
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW0
Near Pawleys Island, SC 29585
Jason T.
Job Details: 11/29/2022
"Installed motor and blower assembly, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Charles City, VA 23030
Chris B.
Job Details: 11/29/2022
cx comp unit has dent in rear of unit insp unit conf cx comp found dent in rear of unit cabinet ordering ione cabinet W11417445 house is vacant at the moment; ordrng 1 W11417445 (cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details: 11/29/2022
Got to the house and no ice maker in the bin. Called office and the said it still is at the office. Office schedule for tomorrow.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Brian R.
Job Details: 11/29/2022
replaced control and powered unit back up. control started blinking green. ran a DLMS cycle and unit now checks. cx paid in full. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23838
Joseph D.
Job Details: 11/29/2022
"cx complaint unit rattling could not confirm complaint but unit missing levelling leg, unable to straighten cabinet without leg will need two tech to tilt unit back to get leg on please.; ordrng 1 WPW10515763 (roller) and 1 WPW10141622 (leveling leg) and 2 2tech (2 tech to lift unit)s"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
CX complaint lid not staying in place ordering lid bushing; ordrng 1 WP21258 (Bushing)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Carl A.
Job Details: 11/29/2022
"cx complaint of unit not coming on at all.was unable to find any error code at this time,board is getting power but not sending out break down as follows 1/ W11419171,1/W11478526service call break down as follows service call 120.00parts 476.19shipping 15.00labor 110.00sub total 721.19tax 28.57grand total 749.75desposit 120.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/29/2022
cx complaint unit is not making ice. inspected unit and found ice maker stuck in cycle. getting power. just not moving ice maker. ordering new ice maker for return visit. please reschedule when approved; ordrng 1 W11284458 (icemaker)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Yorktown, VA 23690
Carl A.
Job Details: 11/29/2022
"cx complaint of unit running in spin mode for 35 mins non stop untill they unplugged the unit,also found damage to counsule called techline spoke with Chris ran unit through dag and found no problems at this time ordering parts needed for repairs SR#7735157006; ordrng 1 W11627413 (Control Unit Assembly, Machine And Motor) and 1 W11576953 (Console Assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Camp Hill, PA 17011
Andrew S.
Job Details: 11/29/2022
Per previous diag I was able to access and repalce the belt and Idler pulley. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
"installed parts again, strictly adhering to the instructions proivded by technical pointer W11498806. completed DLMS calibration cycle and documented call with Leon at Techline. . unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Milton, DE 19968
Andrew W.
Job Details: 11/29/2022
Cx complaint is unit freezing product in the RC. inspected and verified complaint. cx has fresh produce like lettuce and liquids on the top shelf near the cold air coming from the diffuser. tested diffueser and thermistor and the are reading and working properly. cx also stated doors were uneven. leveled doors to the cx's satisfaction. informed cx on proper placements of items on the top shelf. unit is working as designed. job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/29/2022
cx complaint the unit is making a loud noise during the cycle. checked the unit and found that the gearcase makes alot of noise during the cycles. ordering a new gearcase and motor to resovle the issue.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Severn, MD 21144
Israel R.
Job Details: 11/29/2022
Customer complaint unit is not dispensing ice and leaking from the ice dipenser. I found the unit lower part of the bin was frosted over. I clear the ice and the auger motor started working and dispensing ice. I found there is a lot of frost build up in the lower part of the bin diue to the ice door not sealing correctly. Ordering new ice door. in warranty.; ordrng 1 W11423781 (Ice door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, VA 22101
Jason A.
Job Details: 11/29/2022
CX complaint FRIDGE RC temps too cold (in the low 30s) when set to 38. Replaced ontrol & prg code 25. Test control is reading thermistors. Test damper & fans & compressors work. Set to recommended Fast cool. & compressor + fans working > JJ
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/29/2022
"cx complaint no operation, checked unit found F9E0 miswired, and f6e1 communication code, entered diagnostics, no relays would activate, pulled unit verrified 249 vac and proper polarity to control, relays began activating, called techline spoke with austin sr7735155947 advised to check connections and advise cx to monitor unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Lewisetta, VA 22511
Jonathon C.
Job Details: 11/29/2022
"cx complaint, water build up in FC. water leaking out of ice dispenser. found evap thermistor and ambient FC thermistor reading the same figure (17k ohms about 9 degrees) FC air temp was around -10. called WPTL spoke to chris sr 7735154314, checked therm readings at board and thermistor itself. reading the same, chaged evap therm just in case, also changed control. unit seems like its getting stuck in defrost likely due to incorrect temp reading. techline wanted control changed and i changed thermistor just in case. issue takes a few days to appear, unable to test for problem, job is complete."
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Charles City, VA 23030
Chris B.
Job Details: 11/29/2022
cx comp unit has dent in rear of unit insp unit conf cx comp found dent in rear of unit cabinet ordering ione cabinet W11417445 house is vacant at the moment; ordrng 1 W11417445 (cabinet)
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Chris B.
Job Details: 11/29/2022
replaced fitting tested unit for leaks unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/29/2022
replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/29/2022
replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near ,
Robert W.
Job Details: 11/29/2022
CX Compolaint is the unit isnt power on. Inspected unit and found the unit is getting good power open door and light not coming on and Control not responding. Pulled door switch and found connection loose reseatted and unit started working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Woodsboro, MD 21798
Ricardo S.
Job Details: 11/29/2022
Repalced freezer door. the noise comes from underneath the unit.. so i level the unit and now the noise go away
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Afton, VA 22920
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not draining. Found drain pump receiving power but not draining properly. Installed pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gordonsville, VA 22942
Kyle A.
Job Details: 11/29/2022
"Installed parts, tested unit, unit working as designed. Reported safety findings to whirlpool safety."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
"Cx complaint unit not working checked it found gear cases leaked oil all over Cam and belt, ordering gear case assembly; ordrng 1 2ct (2ct) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/29/2022
"Cx complains that the unit not cooling properly, inspected unit, the Rc tmep read 57 degrees, Fc temp 32 degrees, the evaporator cover is full of frost,.. the defrsot harness is bad. evaporator fan motor cks ok.. order harness and thermistor, cntrl board just in case; ordrng 1 w11581973 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Greenbelt, MD 20770
Shawn D.
Job Details: 11/29/2022
cx complaint unit not making ice and h20 light is on and sometimes at night cubes will dispense on its own but only sometimes. inspected unit and confimred the complaints found freezer at 0 fridge 37 ice maker wont cycle. replaced ice maker and it cycled then filled. leveled unit so prevent iice from getting stuck and popping out and cleared h20 light. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Falls Church, VA 22042
Jason A.
Job Details: 11/29/2022
S38253 CX complaint FRIDGE water leaks from ice built up on FC floor. Cleared all ice. Replace dran tube with Ptrap. Test water drain is good > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx coplaint cant open freezer door, evap drain clogged filled base so high its caught drawer, cx must manuallly defrost for 48 hours or until door opens and ice can be removed, turned cooling off per cx request and rescheduled for friday to return, needs drain tube replaced and drain hole steamed out; schdld next appmnt for 12/2 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Taneytown, MD 21787
Brian R.
Job Details: 11/29/2022
replaced door and checked over unit with cx. he said everything works great. got water out door and advised he should start to see ice in the next few hours and unit checks. job complete.
We serviced a
JENNAIR RANGE
Model JJW2830DP01
Near La Plata, MD 20646
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit is not working. Arrived and found unit showing F2E1 error stuck/shorted key. Powered off and checked for loose connectors J4, J5, J6, J7. Connectors were fully inserted, reassembled and powered on unit. F2E1 error still displaying. Unit needs console replaced. Checked Whirlpool service parts portal, part is temporarily out of stock. Quoted cx cost of full repair, cx declined to go forward with repair."
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Washington, DC 20016
Samuel R.
Job Details: 11/29/2022
cx complaint unit is leaking.inspected unit nd could confrim unit leaking from the right sode.found unit to no be balanced right.balanced unit correctly.also found unit to have no rinse aid.advised cx to fill rinse aid.tested unit and is now working properly.all gaskets are good
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Washington, DC 20016
Samuel R.
Job Details: 11/29/2022
cx complaint unit is leaking.inspected unit nd could confrim unit leaking from the right sode.found unit to no be balanced right.balanced unit correctly.also found unit to have no rinse aid.advised cx to fill rinse aid.tested unit and is now working properly.all gaskets are good
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Valley Lee, MD 20692
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit makes a squeaking and grinding noise when running. I inspected the unit to confirm the complaint. I found error codes: f2e1 f0e7. I ran a service cycle and heard the noise during spin and agitate. I checked under the unit, the slider, rotor and clutch appear to be in good condition. I calibrated the unit for the cx. The unit will need a new gearcase to resolve the issue. I'm ordering the part for the return visit. I set the return appt for 12/8.; ordrng 1 W11449841 (gearcase)"
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Orange, VA 22960
Robert W.
Job Details: 11/29/2022
"CX Complaint is the unit is giving an error everytime about 1 min into normal wash. Inspected unit and tried getting unit into diag and found the console prewash button not working so cant get unit in diag, Tested ujnit on normal wash and unit starts up with no problem and is running no errors advise CX the UI is no longer avil so cant get error code that is stored. Advise CX to take pic of UI when error code appears."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Monrovia, MD 21770
Ricardo S.
Job Details: 11/29/2022
Replaced blower wheel.. unti tested ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodbridge, VA 22191
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Cancel button isn't working. Tried to hit the cancel button on the unit. No activation from the cancel button. Unit will need the User Interface. ; ordrng 1 W11460962 (Whirlpool Dishwasher Control Panel Interface)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Ellicott City, MD 21043
Robert L.
Job Details: 11/29/2022
"cx complaint leaking out bottom smaller amount, found no errors, ran diagnostics, filled to max water level twice and drained 3 times, no leaks, found basket and tub leaning forward to left, suspension worn in front, found splash and warter marks down back panel, when tub is full leaning to far forward and when water is activated splashing over back side of tub, quoted $390 to replace suspension, cx to way options, collected $120 ch# 1032; ordrng 1 W11217817 (suspension)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DWH0
Near Bowie, MD 20720
Shawn D.
Job Details: 11/29/2022
arrived was about to do repair to notice the sink is full of water andnot drining. cx tried getting sink clear but cant. needs to reschedule when sink will drain
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Bel Air, MD 21014
Neil H.
Job Details: 11/29/2022
where the lint catch goes had felp sticking out and lint collected to the left i removed cover of catcher housing adjusted felp checked good.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
"Cx complaint unit not working checked it found gear cases leaked oil all over Cam and belt, ordering gear case assembly; ordrng 1 2ct (2ct) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near McLean, VA 22101
Jason A.
Job Details: 11/29/2022
CX complaint DW not getting hot & doesnt dry. Check dispenser is full of rinseaid & CX uses Cascade. Ran test wash. NO ERROR codes. Hot water fill. Heater pulls 8A & gets hot. Parts in stock > JJ; ordrng 1 WPW10329609 (vent) and 1 W11227945 (deflector) and 1 WPW10671905 (deterg disp asm) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/29/2022
replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. i ran diagnostic test .. the defrsot step working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/29/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 11/29/2022
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/29/2022
cx complaint unit will not start a cycle checked unit to find capacitor leaking ordering capacitor to complete reapair; ordrng 1 W11395618 (capacitor)
We serviced a
MAYTAG WASHER
Model MFW2055FRZ02
Near Catonsville, MD 21228
Robert L.
Job Details: 11/29/2022
"cx complaints water slow and frost in freezer, found water trickling and ice haloow, removed filter full pressure return, cx needs new filter, found right corner of door not sealing, found gasket fully extended and heat treat didnt close gap, found inserts for door mounting screws sticking out (see pic), door not closing properly unless forced, ordering FC door stainless, left rail assy and will use right rail assy on return, cx aware of time frame, to inspect, and no haul away; ordrng 1 WPW10397636 (slide left) and 1 LW10858419 (dor-fip)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Frederick, MD 21703
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. i ran normal cycle.. unit working ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Harrisonburg, VA 22802
Danny R.
Job Details: 11/29/2022
i fpound the harness of the drain pump reset in place now drains and runs fine checksok
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Fairfax, VA 22030
Carl R.
Job Details: 11/29/2022
"Cx complaint is, JA F2 E1 - Wall Oven. Inspected unit and tried to enter the diagnostic mode. F2e1 kept popping up. Diagnostic mode was /is not accessible. Unit will need console W11449303.; ordrng 1 W11449303 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/29/2022
cx complaint unit will not start a cycle checked unit to find capacitor leaking ordering capacitor to complete reapair; ordrng 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/29/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS20
Near Ashland, VA 23005
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found cx claims he got oven this way but racks were put in reversed and wedged in unable to removed used flathead to pop them out without bending reinstalled tested unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Newport News, VA 23607
Carl A.
Job Details: 11/29/2022
replaced board that was on site tested unit works as designed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Newport News, VA 23607
Carl A.
Job Details: 11/29/2022
replaced board that was on site tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap fan, compressor and condensor fan are running well. However the evap is covered in ice. I ran test 5 and 13, 5 passed and in 13 the heater did not come on. I removed the ice and found the brown wire disconnected for the heater. I reconnected the connector to be secure and reposition the heater harness so it is higher. I tested the unit for the cx. The unit is workig as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/29/2022
"Replaced parts, unit tested and water pressure form sump is good"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Newport News, VA 23602
Lucas R.
Job Details: 11/29/2022
"cx complaint doors not sealing, checked unit found rc door gaskets cracking, also found left hand door cam making grinding noise, ,; ordrng 2 W10830162 (gasket-fip)s and 1 W10917991 (hinge-door)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Gaithersburg, MD 20882
Julian H.
Job Details: 11/29/2022
"CX complaint about a faint smell of gas when not on inspected on the back & found connections on regulator not tight enoug as well on gas line tightened smell went away did a bubble test on all connections working fine CX still has a problem with both LF RF ignition took spreaders apart & back together started to ignigte need to replace them for not further issues; ordrng 2 W11344539 (flame spreader RF, LF)s and 1 LOOK (LOOK)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Falls Church, VA 22043
David J.
Job Details: 11/29/2022
CX complaints unit is freezing stuff in crisper drawer. Arrived to unit and found temps set to 41° in RC and 0° in FC. Check temps with probe and found correct temps inside both check temperature inside top crisper drawer and found at 35° and bottom crisper drawer at 41°. Call Techline SR number is above. They suggested everything is reading correctly and to have customer change from produce to deli setting on crisper drawer to see if that helps. I explain to customer with fresh vegetables that have water in them will naturally get harder. Unit is working as designed job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Havre de Grace, MD 21078
Neil H.
Job Details: 11/29/2022
cx complaint unit not cycling properly found the unit had faulty hub replaced recalb than i ran unit to flush extra soap and explained to cx how important it is to run washer clean once a month and at this point to run cleaner 2 times in a row than only using 2 table spoons of detergent. 275.16 collected
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Newark, DE 19711
Michael E.
Job Details: 11/29/2022
Upon arrival i found that the unit is still stacked and will require a second tech to service. This will need to be scheduled with 2 techs. No service done today; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Alexandria, VA 22301
Eric W.
Job Details: 11/29/2022
"cx complaint was ice maker issue, water leaking from ice dispenser we tested unit seen the freezer wasnt getting cold, we replaced the dryer and add 1.94 R600 into unit waited 5 mins then tested unit starting to cool"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Alexandria, VA 22301
Eric W.
Job Details: 11/29/2022
"cx complaint was ice maker issue, water leaking from ice dispenser we tested unit seen the freezer wasnt getting cold, we replaced the dryer and add 1.94 R600 into unit waited 5 mins then tested unit starting to cool"
We serviced a
MAYTAG WASHER
Model MVWB855DC3SEPERATE
Near Harrisburg, PA 17111
Justin L.
Job Details: 11/29/2022
as per previous tech was able to access unit and seperate parts. Replaced needed parts calibrated and tested and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
Cx says the unit is making a lot of noise in cycle and they dropped a pencil down the lint trap. started the unit and it is sounding unbalanced internally as soon as it starts. adjusted the vent out and the noise stops for as long as i hold it then comes back. replaced the blower wheel and the unit is now spinning blowing and heating good without any odd noises. th eunit is now good
We serviced a
WHIRLPOOL RANGE
Model IIIIIIIIII
Near Palmyra, VA 22963
Eric F.
Job Details: 11/29/2022
"Cx refused service, thought diagnostic charge applied to labor. Unit is old, cx does not want to spend too much money repairing it."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, VA 23093
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not advancing cycles. Found inlet valve on cold water side not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Washington, DC 20010
Emmanuel R.
Job Details: 11/29/2022
"Cs doors dont line up or close correctly, confirmed complaint. I found the mullion isnt catching the striker, left hand door is really lower and wont catch striker, also when you try to level unit the entire fridge would teeter totter and not aligning with cabinets or doors themselves like the floor is bowing or warped. I cant get the unit leveled so the mullion closes correctly and unit is leveled. Ordering parts for return visit. On return visit please bring a large level and a angle square to get floor and cabinets straightness.; ordrng 1 W10892768 (hinge-door) and 1 12999501 (shim-hinge) and 1 W10861742 (hinge-door) and 1 WPW10515763 (roller) and 1 WPW10515762 (roller) and 1 WPW10120097 (stop-door) and 1 WP12028505AP (ref dr closer cam) and 1 W11177238 (rail-mulln) and 1 looklook (senior tech advised)"
We serviced a
KITCHENAID DISHWASHER
Model Kudt03ftss0
Near Crofton, MD 21114
Shawn D.
Job Details: 11/29/2022
cx complaint upper rack not getting clean and not draining all the way dispenser not opening. inspected unit and has some water at the bottom cancel drained and drained water out. took unti apart and found chopper blade clogged. cleared chopper and put back together and tested and wash pressure seems good and dispenser opened up. unit seems good now. left cx with quote for sump assem and disepsner due to the rinse aid part being messed up. i collected for service fee and cx is going to use unit. unit is good; ordrng 1 WPW10780877 (sump assem 233.44) and 1 WPW10195175 (dispenser 92.46)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Falls Church, VA 22043
David J.
Job Details: 11/29/2022
CX complaint unit was not working properly or washing. After previous visit when I replace the harness. tested unit found water leak coming from black rubber hose on subassembly. Arrived today and removed old sump assembly. Replaced with new sump assembly reinstalled unit underneath cabinet powered on unit and tested. Found no leaks and it drained properly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Upper Rack Concerns - Dishwasher. Talked with cx, and cx showed me that the adjustments on the dishwasher is no longer attached to the upper rack. Unit will need adjustment kit W10712395.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Washington, DC 20010
Emmanuel R.
Job Details: 11/29/2022
"Cs doors dont line up or close correctly, confirmed complaint. I found the mullion isnt catching the striker, left hand door is really lower and wont catch striker, also when you try to level unit the entire fridge would teeter totter and not aligning with cabinets or doors themselves like the floor is bowing or warped. I cant get the unit leveled so the mullion closes correctly and unit is leveled. Ordering parts for return visit. On return visit please bring a large level and a angle square to get floor and cabinets straightness.; ordrng 1 W10892768 (hinge-door) and 1 12999501 (shim-hinge) and 1 W10861742 (hinge-door) and 1 WPW10515763 (roller) and 1 WPW10515762 (roller) and 1 WPW10120097 (stop-door) and 1 WP12028505AP (ref dr closer cam) and 1 W11177238 (rail-mulln) and 1 looklook (senior tech advised)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/29/2022
Control replaced. Found no issue with the damper. Temperatures returned to factory defaults. Unit is working properly.
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Reston, VA 20194
Jason A.
Job Details: 11/29/2022
CX complaint RANGE FL burner slow to light. Inspected / clean & polish ignitor tip Check burner base & caps. Test all burners are lighting within 2-3 sparks. Good flame height & color > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/29/2022
cx complaint unit is not making ice. inspected unit and found ice maker stuck in cycle. getting power. just not moving ice maker. ordering new ice maker for return visit. please reschedule when approved; ordrng 1 W11284458 (icemaker)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lorton, VA 22079
Lloyd B.
Job Details: 11/29/2022
Cx complained the knob did not turn. Inspected the unit and found it was the valve that did not move. Unit needs new manifold; ordrng 1 W10907218 (manifold)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/29/2022
replaced gasket yesterday.. uit working ok
We serviced a
WHIRLPOOL DRYER
Model LEB6400LW0
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint DRYER squealing. Found idler is locked up & groove cut in it. Replaced idler & test with a heavy wet load. Unit heats & is quiet > JJ
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 11/29/2022
"Cx complaint, right side door gasket is seperated, also the left gasket is starting to offset from the door liner. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 2 W10917313 (gasket-dor)s"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, PA 17402
Bernard M.
Job Details: 11/29/2022
Assisted DB please see notes
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, DE 19720
Michael E.
Job Details: 11/29/2022
Replaced the capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW
Near Shenandoah, VA 22849
Danny R.
Job Details: 11/29/2022
custmer moved unit to starage place while waiting for service he will call back make another apt to meet at storage place to fix unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Newark, DE 19711
Michael E.
Job Details: 11/29/2022
"CX complaint: IM dismounted. Inspected and verified complaint. I remounted the IM, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Henrico, VA 23231
Jerod R.
Job Details: 11/29/2022
"pressures at low 3 hi 153, temps recorded at 37 ff and 2 in freezer ,called tech line spoke to Chris , said unit has good readings , and if a data logger is avaliable that is the best route sr#7735156358; ordrng 1 datalogger (data logger)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/29/2022
cx complaint of squeal coming from unit checked unit no error codes present cx showed video of noise sounds like metal on metal looked at belt and splutch notice oil coming from gearcase onto belt causing belt to slip ordering gearcsae and 1 LOOK/LOOK 2count and will use belt and splutch on return visit; ordrng 1 W11449840 (gearcase) and 1 LOOK/LOOK (2 count)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Herndon, VA 20170
Richard B.
Job Details: 11/29/2022
"CX complant. Water dripping on gasket Inspected unit and found water sitting on freezer gasket. Found mullion heater sensor on , TTurned off mullion strip heater sensor so heater stays on all the time. Job completed, Gaskets are all sealing good. And no cracks. RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/29/2022
cx complaint the unit is making a loud noise during the cycle. checked the unit and found that the gearcase makes alot of noise during the cycles. ordering a new gearcase and motor to resovle the issue.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Henrico, VA 23231
Jerod R.
Job Details: 11/29/2022
"pressures at low 3 hi 153, temps recorded at 37 ff and 2 in freezer ,called tech line spoke to Chris , said unit has good readings , and if a data logger is avaliable that is the best route sr#7735156358; ordrng 1 datalogger (data logger)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, PA 17402
Drew B.
Job Details: 11/29/2022
installed new blade pulled vaccum and filled with 134a and now allow time to cool since power is back.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Stephenson, VA 22656
Danny R.
Job Details: 11/29/2022
replaced dich panel it was dcheckok
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint DRYER noisey since new. Found control loose sitting on top of drum. See SDpics. Hole for mounting to cabinet side clean & has not had a screw run thru it. So factory did not put a screw to secure control. Inspect control for damage. Used screw from spares to secure control. Test dryer heats / drum spins & noise level normal > JJ.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/29/2022
"Adjusted level of unit, condensor was vibrating heavily ..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Washington, DC 20003
Samuel R.
Job Details: 11/29/2022
"cx advised unit is not cooling.inspected unit and found no frsot patteren,just a baseball size ice ball of ice.could not determine where leak is.unit will need sealed system.parts and labor are covered under entitlements till 2023 unit will need a new comprosser and evap W11092625 3 tribles W10836706 22 ribles; (created new UIS, deleted prior attachment to UisID 456052), ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MQF1656TEW02
Near Hyattsville, MD 20782
Samuel R.
Job Details: 11/29/2022
cx complaint unit is not cooling.inspected unit and could confirm.checked unit and found evap fan not to be working.unit did have proper frost pattern.unit will need a new evap fan WPW10236142 2 tribles; ordrng 1 WPW10236142 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Richmond, VA 23224
Jerod R.
Job Details: 11/29/2022
"tested unit found unit had bad filter housing , and led modules , replaced ordered parts and tested unit is now fully funcional"