We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Silver Spring, Maryland 20906
Roberto I.
Job Details:
11/29/2022
"CX complaint randomly oven doesn't turn off, even if the display says is off. Sometimes the oven turns off by itself. Ran test mode, found F6E4 (old code from 10/9/21). Called tech line, spoke to Bruce (sr # 7735154704), he advised to connect the unit to wifi and get the softwarte update, and if this doesn't work, to replace the console. Worked with the cx, connected the unit to wifi and go updates. Cx is monitorein the situation. Quoted console replacement just in case: $550.59 with $110 labor for console W11297728 replacement. Called Whirlpool Safety and documented ( sr # 7735071924); ordrng 1 W11297728 (console)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Stephens City, Virginia 22655
Danny R.
Job Details:
11/29/2022
installed parts cheddcksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Glen Allen, Virginia 23059
Jerod R.
Job Details:
11/29/2022
part not sent; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Midlothian, Virginia 23113
Joseph D.
Job Details:
11/29/2022
"W11085683 CX complaint unit not running properly, confirmed complaint, sump motor leaking, no damage noted. cx declined quote"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Silver Spring, Maryland 20902
Roberto I.
Job Details:
11/29/2022
"CX complaint no wash.Ran diag, found 4-3 error. The wash motor didn't run. Confirmed 119Vac supplied from the control to the motor. Ordering sump?motor assy W11025157. No access to the sump, a non removable toe kick is installed on the bottom of the unit, and must to be removed by the cx before we go back. Return visit 12/8/22; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDB01
Near Aberdeen Proving Ground, Maryland 21005
Neil H.
Job Details:
11/29/2022
checked temp 8 in fc and 39-rc and .7 amp draw called EW and he explained with the amp draw is normal and temp normal i explained unit is in a hotel room where empty most times and not opened alot so unit normal i explained to maint. guy that putting like a gallon of water or to give unit something to have thermostat to run off to maintain run and defrost cycles
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, Virginia 22306
Dustin F.
Job Details:
11/29/2022
"CX complaint: Not enough water, dishes not cleaning after their garbage disposal went upInspected unit, pulled these codesF10E2F7E1F9E1cleared codes, ran test cycle, same codes came back. Had to disconnect power to pull unit out, Replaced Sump, tested unit and got F10 E5 for Diverter leak detected. Visually inspected, found no leaks. Disconnected diverter and reconnected. Ran 3 diff test modes, 1 inside the cabinet after resinstalling, and 2 outside. all passed. No codes or leaks present."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Murrells Inlet, South Carolina 29576
Jason T.
Job Details:
11/29/2022
"Cx complaint, right side door gasket is seperated, also the left gasket is starting to offset from the door liner. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 2 W10917313 (gasket-dor)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Deltaville, Virginia 23043
Carl A.
Job Details:
11/29/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Newark, Delaware 19711
Michael E.
Job Details:
11/29/2022
Upon arrival i found that the unit is still stacked and will require a second tech to service. This will need to be scheduled with 2 techs. No service done today; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/29/2022
"cx coplaint cant open freezer door, evap drain clogged filled base so high its caught drawer, cx must manuallly defrost for 48 hours or until door opens and ice can be removed, turned cooling off per cx request and rescheduled for friday to return, needs drain tube replaced and drain hole steamed out; schdld next appmnt for 12/2 FRI !"
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Leesburg, Virginia 20176
Ezra M.
Job Details:
11/29/2022
"called trade care to verifiy coverage as cust had part mailed to them. spoke with Danielle, transferred to Jenn-Air, spoke with Christina, stated auth number given is for the 2000 series only, not the 3000. checking for different code to cover repair. s153eh will work since software update was unsuccessful.installed new control panel, verified operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, Virginia 23838
Joseph D.
Job Details:
11/29/2022
"cx complaint unit rattling could not confirm complaint but unit missing levelling leg, unable to straighten cabinet without leg will need two tech to tilt unit back to get leg on please.; ordrng 1 WPW10515763 (roller) and 1 WPW10141622 (leveling leg) and 2 2tech (2 tech to lift unit)s"
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS01
Near Spotsylvania Courthouse, Virginia 22551
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts also the magnetron and transformer were damaged on Shipping installed new parts tested unit now functions normally
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Brandywine, Maryland 20613
Shane B.
Job Details:
11/29/2022
complaint is the unit loosing power during a cleaning cycle. bottom oven is locked shut. i got both doors off. found fuse is blown. ordering part. schedule when available. cx asked that i leave bottom door off so she can clean oven. top door is back on.; ordrng 1 WPW10545291 (fuse-thrml)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Germantown, Maryland 20876
Julian H.
Job Details:
11/29/2022
CX complaint about led for FC is out follow svc pointer W11460554F that talks about this & states to replace existing light with 3 point led used preid & working properly
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near College Park, Maryland 20740
Israel R.
Job Details:
11/29/2022
SR// 7735160515. Customer complaint unit is not catching the pantry drawer and it falls out of the track. We have replaced the tracks and still the same. They call customer service and whirlpool told them that we will be able to order parts that it needs but the unit does not have anything wrong is the design the drawer is pulled and if not pulled slow and straight the drawers falls out. I called techline and they had me messuring the cabinet and the front of the cabinet is wider than the back i get 28 inches exact and 28.5 to 28 3/4. I took pictures and sent them to whirlpool. THey are sending the unit for review because if it is expaninding in the front too much the unit will be unrepairable. Waiting on whirlpool review.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chesapeake, Virginia 23323
Austin D.
Job Details:
11/29/2022
"came out to resolve the issue with the unit. disassembled the unit as needed. replaced all parts and tested the ice maker, thermistor, valve, etc. all working as designed. advsied cx to monitor the unit and if any issues persists to give the poffice a call.. cx agreed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Front Royal, Virginia 22630
Daniel J.
Job Details:
11/29/2022
top rack not getting cleaned bottm working better replaced middle spray arm and water is coming out but not making it to the dishes on top ordering feed tube and; ordrng 1 W10861745 (manifold) and 1 WPW10327455 (spray arm) and 1 WP3400918 (retainer) and 1 W10843168 (manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Taneytown, Maryland 21787
Brian R.
Job Details:
11/29/2022
replaced door and checked over unit with cx. he said everything works great. got water out door and advised he should start to see ice in the next few hours and unit checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, Virginia 23464
Austin D.
Job Details:
11/29/2022
cx complaint the unit is not turning on. checked the unit and found that the ui has had some water corroision forming due to the panel adhesive above it being defective. ordering new ui and panel to resolve the issue.; ordrng 1 W11460908 (controll panel) and 1 W11460962 (ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Spotsylvania Courthouse, Virginia 22551
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rising Sun, Maryland 21911
Alexander W.
Job Details:
11/29/2022
Cx stated unit not cooling properly inspected tested and verified cx complaint found defrost heater harness defective causing unit not to defrost ordering EVAP harness cannot reached due to SO part cx aware part delivered to home. ; ordrng 1 W11581973 (Evap harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Topping, Virginia 23169
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not turning on at all,checked unit to find board being unreponsive at all replaced control board tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/29/2022
cx she opened the door to upper over and handle and door came apart.; ordrng 1 W10877562 (glass-door) and 1 W10575917 (spacer)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Alexandria, Virginia 22315
Lloyd B.
Job Details:
11/29/2022
Cx could not wash dishes. Installed new manifold and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leesburg, Virginia 20176
Ezra M.
Job Details:
11/29/2022
"installed drain hose, verified unit draining properly"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Herndon, Virginia 20171
Richard B.
Job Details:
11/29/2022
"CX complant, F2E0 error code. Inspected unit and found stuck key error code f2e0 . Cleared error code and error returned. Installed new console and tested unit, Working as designed. cCX now aware as to how sensetive the console is , Advised just like a touch screen on phone. Advised CX to lock keypad when cleaners cleaning . Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Falls Church, Virginia 22043
Christian C.
Job Details:
11/29/2022
Cx complaint unit does not work and agitator is loose. Inspected unit no errors. Ran through service cycle. Heard a grinding noise while agitating or spinning. Inspected parts underneath unit. Found oil in shield. Quoted cx and they will not be going through with the repair. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
11/29/2022
GOT HERE control board was on already same condition overfrost called TL explained all I have done checked resistance again of sensors TL states that control is the issue againACCORDING TO TL PART # NEEDS TO BE SEND TO A PARTS RESEARCH TEAM TO SEE IF THERE'S A DIFFERENT PART # SINCE WE CAN ONLY CHOOSE PART FROM A PREVIOUS ENGINEERING CODE let CX know SR#7734795995; ordrng 1 W11203924 (contrl-box CX complaint need to have it research) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Sterling, Virginia 20165
Ezra M.
Job Details:
11/29/2022
"not completing cycle. unit storing f8e1, found loose wire harness to valves, reconnected, verified secure, tested, unit working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Colonial Heights, Virginia 23834
John P.
Job Details:
11/29/2022
CX complaint unit not working ordering lid lock.; ordrng 1 W11394572 (Lid lock)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, Virginia 22180
Christian C.
Job Details:
11/29/2022
Cx complaint unit is not cooling in freezer section. Inspected unit. Thermistors tested good. FC and RC fan are working strong. Ice in ice bin in FC section. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
11/29/2022
went to install support opened package found ui for fridge in package reordering one on UM right glide holding basket correctly top shelf bowed; ordrng 1 w10794550 (support) and 1 W11084821 (frame)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Ashburn, Virginia 20147
Ezra M.
Job Details:
11/29/2022
"pantry led module out, replaced led module, all lights working properly.; used 1 W10695459 (led module) from stock"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near York, Pennsylvania 17403
Bernard M.
Job Details:
11/29/2022
"Cx complaint the unit doesn't work. Inspected unit and found it experienced a thermal event at the terminal. Found the L1 wire had broken and the block and melted. Also found minimal damage at the power cord. Ordering parts, once in contact cx to reschedule.; ordrng 1 WP3397659 (terminal block) and 1 WP3397659 (terminal block kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Baltimore, Maryland 21207
Keith H.
Job Details:
11/29/2022
cx complaint is constant chime inpsected unit and found the leak sensor wet therefore not starting cx says it overfilled one day because drain was clogged and they addressed drain issue but werent aware of sensor i cleaned and dried sesnor tested it unit is working
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Fort Washington, Maryland 20744
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit burning clothes. cx had a shirt with a hole in it. hole was about the size of a nickle. issue only happened once. grating in the rear of unit is discolored but nothing out of the ordinary. i found F2E1 stuck key saved. cleared code and ran a timed dry on high heater. temp prob in the unit showed it reached 190 and cycled down to 120. air flow meter shows good air flow for gas dryer. i called techline to document. they had me run unit with door open, no visable flame in the unit. i texted a picture of the burnt clothing and grate to techline. they advised replacing air duct assembly. SR#7735153161. called safety dept. this issued consession number to cover repair. M152R21WPL1. schedule when part is available.; ordrng 1 WPW10293765 (air duct assembly)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Baltimore, Maryland 21216
Keith H.
Job Details:
11/29/2022
7734888988...cx complaint is unti is smokey inspected unit and found unit has never been used and instructed them to let unit heat for about 20-30mins to burn off that coating on the inside. i called whpl saftey to reprot findings
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Myrtle Beach, South Carolina 29572
Jason T.
Job Details:
11/29/2022
"Installed parts with a helper tech PF, verified pre-heat cycle at 350 degrees, cycle tested unit to allow for oven calibration, 5 degree with sensor test....verified all unit functions for proper operatuion, working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Great Falls, Virginia 22066
Jason A.
Job Details:
11/29/2022
"CX complaint MW doesnt heat. Test MW heats but MW cavity light doesnt turn on. Transformer primary & secondary measures good resistance & 12V to bulb. Bulb is open. Need to pull out MW to replace bulb. 2Tech + JJtoRETURN > JJ; ordrng 1 Look (look) and 1 2tech (2tech) and 1 W10886919 (lamp) and 1 W10886919 (lamp, JJ/VS) and 1 JJtoRETURN (JJtoRETURN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Myrtle Beach, South Carolina 29588
Jason T.
Job Details:
11/29/2022
"Cx complaint, not cooling-freezing properly, found temps at 3 degrees freezer, 35 degrees in fridge. unit was located at an outsude enclosed porch, this being the cause of the issue concerning the temps not always being correct. Advised cx to have the unit located in a room temperature above 60 degrees in order to operate properly, unit is working as designed, cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, Virginia 20152
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Not Making Ice - Side by Side Refrigerator. Inspected unit and found that the unit is making ice. The auger motor is not sending ice down the chute. No sound or movement from auger. Unit needs auger motor; ordrng 1 W11202789 (Auger motor)"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, Virginia 23454
Austin D.
Job Details:
11/29/2022
helped ZR with the repair.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Forest Hill, Maryland 21050
Neil H.
Job Details:
11/29/2022
"checked voltage getting 240 but neither element heating up need to fully removed unit need 2nd helper to remove and reinstall; ordrng 1 W11598122 (Element, Broil) and 1 W11545804 (Whirlpool Oven Bake Element) and 1 W10546519 (element) and 1 WP4449751 (thrmst-fix)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Richmond, Virginia 23235
Joseph D.
Job Details:
11/29/2022
"cx complaint unit leaking, found leak at valve at wall, shut off valve recommend professional plumber to repair valve at wall/home plumbing"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/29/2022
"cx complaint leaking right corner, found right foot had fallen behind flooring making unit leak forward, releveled entire unit and installed high loop under sink, while testing with panle off found slow drip form dispnser, dispenser not sitting flush and right corner screw hole stripped out, ordering dispenser and bracket; ordrng 1 WPW10671905 (deterg disp asm) and 1 WPW10462232 (brckt-disp)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Chesterfield, Virginia 23838
John P.
Job Details:
11/29/2022
"CX complaint unit not working checked unit found bad cold valve valve getting 120 volts but not opening, replaced the valve calibrated tested working as designed"
We serviced a
JENNAIR RANGE
Model JGD3430GB
Near Randallstown, Maryland 21133
Robert L.
Job Details:
11/29/2022
"cx complaint leaking gas, cx had unit installed , plumber used sniffer and found leak out RF burner, turned gas on , found very small leak from front right burner, valve stem locked in place and still signs of leak, ordering manifold (2 trib)........cx request to be put on cancelation list and request RL to return; ordrng 1 W10907218 (manifold) and 1 look (look)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Richmond, Virginia 23220
Joseph D.
Job Details:
11/29/2022
"replaced all 12 bulbs, unit now illuminating properly. followed service pointer s code S84638"
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDB13
Near Vienna, Virginia 22182
Christian C.
Job Details:
11/29/2022
Cx complaint unit would leak water underneath unit whenever IM is on. Inspected unit cycled IM. After valve turns on to fill IM I hear water dripping into drip pan underneath unit. Water is leaking from drip pan area. Unable to see where leak is from unless pulling unit out. Built in fridge 2 tech.; ordrng 1 WPW10281063 (drip pan) and 1 W10388653 (water tube) and 1 W10412488 (water tube) and 1 W11212166 (fill tube) and 1 look (look)
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Chester, Virginia 23831
Chris B.
Job Details:
11/29/2022
cx comp unit elements will not work found wire not seated on switch seated wire tested unit working as desighned also advised cx of coil elm temp sensor and unit coild eml will not just go high on full blast and stay red
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Fairfax Station, Virginia 22039
Demonte S.
Job Details:
11/29/2022
"Installed the Tub, Tracks & Middle Rack. Inner Door will not close because it doesn't have a cut out for the Fan Motor. Will need to install Inner Door & Lower Rack. ; ordrng 1 W10712593 (DOOR-INNER) and 1 WPW10195032 (DEFLECTOR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Pasadena, Maryland 21122
Alexander D.
Job Details:
11/29/2022
"cx cant find pop but can see AGID of 11/8/21 and complaint called in on 11/7. cx complaint icemaker needs turned off because theres no water supply hooked up and unit is intermittently making low pitch humming noise. cx said she was trying get noise on video but she hasnt heard noise in a month but said her daughter heard it all night a couple days ago. inspected unit, no unusual noises. ran through all service tests, nothing making the noise. cx said noise stops when she touches door. more than likely something vibrating. put feet down to try and hold unit more steady to prevent vibration in case noise comes back. turned icemaker off. advised cx if noise comes back to try and get noise on video and find pop. cx understands. unit operating as designed at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Rockville, Virginia 23146
Jerod R.
Job Details:
11/29/2022
"tested unit advised customer of proper closing , did find ice bin gasket had crease in it ordered new; ordrng 1 W11171728 (door-ice)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Richmond, Virginia 23222
Joseph D.
Job Details:
11/29/2022
"replaced failed icemaker, cycled, test 57 working properly. filled properly. unit now working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/29/2022
"cx concern the unit light out and door not closing .. units hinges failed and not closing door fully, light is out in cavity . ordering hinges, arm, switches and bulb.; ordrng 1 WPW10128850 (arm) and 1 W11033422 (interlock harness) and 1 W10886919 (bulb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Midlothian, Virginia 23114
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had temps of 35 in ff section and was set to 36 , fr was at -2 and set to 0 , advised of temp settings and that use of a coil style thermometer will nt give accurate reading"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Portsmouth, Virginia 23707
Anthony D.
Job Details:
11/29/2022
cx complaint of loud sound durning cycle ran diagnostic mode no error codes ran test cycle found wash motor sounds like metal on metal replaced sump assembly with preid part tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
11/29/2022
dropped ice once after service call completed harvest checked freezer temp set to 0 f showing 0 f on thermocoupler and showing 36 in fridge section checked evap not frosted over callled tech line ran test 36 fan motor ramps up but surges and starts back over again tech sugguesting fan motor for iceroom 110 due on return; ordrng 1 W10846539 (fan motor)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Petersburg, Virginia 23803
John P.
Job Details:
11/29/2022
CX complaint unit not working checked unit found bad lid latch also found weak suspension quoted CX:W11130356 $120.98 suspensionW10810403 $102.13$15 shipping$110 laborTax
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Sterling, Virginia 20164
Richard B.
Job Details:
11/29/2022
"part damaged , Adviseed CX reordering sump assembly. RB; ordrng 1 w11416363 (sump assembly)"
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
11/29/2022
"replaced display and control, tested, unit working as designed. secured control and display in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Baltimore, Maryland 21206
Keith H.
Job Details:
11/29/2022
cx complaint is no ice inpsected unti put into diagnsotics found e2 error tried to force harvest icemaker and it doenst repsond however i was able to complete fill test ordeirng new icemaker cx owes 140 for labor; ordrng 1 W11579560 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Midlothian, Virginia 23114
Jerod R.
Job Details:
11/29/2022
"tested unit found unit has control and user interface , customer to replace unit do to cost"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near Arlington, Virginia 22207
David J.
Job Details:
11/29/2022
CX complaint unit RC is not getting cold. After previous tech visit he had found this unit need a new evaporator cover with thermistor. Replace cover and removed any ice and water from inside of RC. Installed all parts and tested unit. Unit is now blowing cold air set. Recommended temperatures. Unit is now working as designed job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Georgetown, Delaware 19947
Andrew W.
Job Details:
11/29/2022
"Per prior tech's diagnosis, replaced capacitor. tested unit and unit filled with water but would not drain. threw an F9E1 error code. checked drain pump and found the harness was severed at the connector. ordering lower harness. rescheduled for 12/5/22 am requested.; ordrng 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Milton, Delaware 19968
Andrew W.
Job Details:
11/29/2022
"Cx complaint is loud screeching noise coming from unit. tested and verified complaint. checked for error codes and found none. ran test cycle and when the unit went to slow down from the spin portion it made a loud screeching sound that i could no longer hear myself talking to the cx. unit had no obvious signs of component failure so spoke to MR about testing findings and agreed that a gearcase, motor, and belt should be replaced to correct this issue. all parts are in stock. rescheduled cx for 12/5/22 am requested.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Crofton, Maryland 21114
Shawn D.
Job Details:
11/29/2022
cx complaint cooked macandcheese bowl and it started smoking and was all burnt. inspected unit ran unit and is working. heated wet paper towel for 30 seconds and is heating good. heated bowls of water for 2 minutes and started boiling at 1:58 and is working good. called safety spoke to michael documented issue and said to call techline to double check with them if any other notes are in system. called techline.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, Virginia 23453
Austin D.
Job Details:
11/29/2022
replaced the harness and removed all ice from the freezer capartment. tested deforst cycle and unit is now heating up. unit is good to go.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
11/29/2022
unit leaking from undernath removed cover found tube going into valve not sucure sent with new tube same issuse ordering valve none in stock upper marlboro; ordrng 1 W10897719 (valve)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS00
Near Georgetown, South Carolina 29440
Jason T.
Job Details:
11/29/2022
"Installed all parts from prior visits, found new inlet vale not cycling during the test, intermittent connection within the valve circuit, also inlet line still needs to be corrected by the cx, re-ordering valve for the return visit, cx will be called to schedule a return visit, cx agreed.; ordrng 1 W10897719 (valve) and 1 LOOK (LOOK)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/29/2022
"spun basket by hand. heard no strange noises. no saved error codes. found no oil leaking from gearcase or any other issues. removed spin basket, no debry stuck between basket and tub. replaced gearcase with ordered part. calibrated unit and ran service cycle. unit is working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, Virginia 22942
Kyle A.
Job Details:
11/29/2022
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Portsmouth, Virginia 23701
Anthony D.
Job Details:
11/29/2022
cx complaint unit not working properly checked unit to find no error codes ran test cycle completed all steps checked for error codes again no error codes present looked under unit to find no oil leaking from gearcase and belt is not slipping all connections are good unit is working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brambleton, Virginia 20148
Richard B.
Job Details:
11/29/2022
"CX complant. Dishwasher not working. Inspected unit and found F2E2 error code , DDisconnected UI from cntrol and also itself. Reseated connections and error code returned. Ordering UI assembly and console top; ordrng 1 W11368911 (ui) and 1 W11028305 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Alexandria, Virginia 22301
Eric W.
Job Details:
11/29/2022
"cx complaint was ice maker issue, water leaking from ice dispenser we tested unit seen the freezer wasnt getting cold, we replaced the dryer and add 1.94 R600 into unit waited 5 mins then tested unit starting to cool"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Warwick, Maryland 21912
Alexander W.
Job Details:
11/29/2022
Installed parts per previous diag found capacitor now leaking oil ordering capacitor and sched with cx for 12/8; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Henrico, Virginia 23231
Joseph D.
Job Details:
11/29/2022
"upon arrival and checking entitlements, this unit was denoted as field scrap. no warranty. explained to cx, cx stated they sued whirlpool and received settlement for it already"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Leacock-Leola-Bareville, Pennsylvania 17540
Justin L.
Job Details:
11/29/2022
"Was able to access unit, unit ice maker works in diagnostic mode but isnt getting water. water fill tube is frozen, heater is not working. ordering new door due to failed heater built into door. Once approved please ship door to customer and customer will contact office once door has arrived.; ordrng 1 LW11026429 (freezer door ss) and 1 wp4373559 (fitting) and 1 look (look)"
We serviced a
AMANA RANGE
Model ASI2175GRS07
Near Columbia, Maryland 21046
Robert L.
Job Details:
11/29/2022
"installed evap harness , optimized thermistor in clip and replaced control, heater not needed, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FE02
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
11/29/2022
As per previous tech was able to access unit and replace part. During testing found unit to still not pre-heat. Found element to not glow. Ohmed out and found OL. Ordering ignitor and once approved and in office will need to set return.; ordrng 1 WPW10324738 (ignitor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Severn, Maryland 21144
Israel R.
Job Details:
11/29/2022
Customer complaint unit is not completing a cycle and the light is staying on wash. I tested the unit and found no error codes and the unit is completing a test cyckle. I found the CX is using the original tide soap. And the cold water is very low. I adviced the cusotemr to only use HE detergent and the water to be turned open all the way. The customer stated they had the water like that so they can get warm water. I explained to the cusotmer taht the unit being HE it will have read the water temps coming in and adjust to the temps that will save the most energy. I told her the unit will not get hot and at best a little bit hight than rom temps. But that how the unit workes. I ran a rinse and sping and completed agitating and draining and spinning. Unit is good.
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Norfolk, Virginia 23518
Zachery R.
Job Details:
11/29/2022
"cx complaint fan and light not working. checked unit, come to find defective blower motor, motor has proper voltage but is only humming will not turn. also left light is defective, as well as filter, filter not seating. ordering filter, motor, and returning with control. advised cx parts on back order and office will call for return visit.; ordrng 1 W11351717 (blower wheel) and 1 W11493395 (light) and 1 W10915369 (filter.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reston, Virginia 20191
Christian C.
Job Details:
11/29/2022
"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Norfolk, Virginia 23502
Zachery R.
Job Details:
11/29/2022
"cx complaint sporatic temps in fc, checked unit, unit has good frost pattern. verified unit is defrosting. come to find defective evap fan, control not sending proper voltage, ordering evap fan and acu to complete repair.; ordrng 1 W11546690 (control) and 1 WP2315549 (evap fan motor) and 1 W11546681 (harness)"
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Arlington, Virginia 22207
David J.
Job Details:
11/29/2022
CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM03
Near Ocean View, Delaware 19967
Frederick R.
Job Details:
11/29/2022
CX complaint is evap freezes over. Tested heater at board (43.6 ohms) thermistor at 7.65k ohms. Testeed heater in forced defrost and it works. Spoke to Scott an WPTL (SR#7735154252). He wants the UI and control replaced at the same time. If the unit continues to have defrost issues it will be processed as non repairable. Unit will not work properly even if defrost issue is resolved because unit is in garage. This will not cause a defrost issue though. SPoke to Christine at WPTP Shipping UI directly to CX and ordering control from Tribles. Order# 1537290305. Auth# W152U80NPL1.; ordrng 1 W11449482 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, Virginia 22304
Dustin F.
Job Details:
11/29/2022
"Installed 2 new legs, leveled unit, unit now works as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, Pennsylvania 17112
Fred G.
Job Details:
11/29/2022
"cx complaint one noise is still present, cx has video evedence of noise. sounds like a rubbing/grinding noise while unit is agitating. inspected unit and found 0 error codes saved. lifted unit up and removed belt cover and found 0 issues with the splutch,drive belt and drive motor. removed spin basket and found no issues there. noise has to be coming from gear case. we have replaced everything elese. called TL (SR7735094126) he agreed with me on replacing gearcase, splutch, drive belt, drive motor. called office and scheduled cx for 12/5/22.; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 looklook"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, Virginia 20109
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Waynesboro, Pennsylvania 17268
Sal R.
Job Details:
11/29/2022
"CX complaint is thar the bake is not working. I found the cooktop and broil elements to be opperating as designed. I found no continuity at the bake element. I am ordering 1 bake element (W11182108). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11182108 (bake element)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Mount Airy, Maryland 21771
Marc M.
Job Details:
11/29/2022
"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Aldie, Virginia 20105
Daniel J.
Job Details:
11/29/2022
evap froze over replaced found gasket failing alos back too lower shelf adjusters failing to hold shelf securley ordering both gaskets and also two adjuster; ordrng 2 W10917313 (gasket)s and 2 W10817918 (assy block)s
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, Maryland 21215
Keith H.
Job Details:
11/29/2022
cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Stone Ridge, Virginia 20105
Daniel J.
Job Details:
11/29/2022
complaint unit isnt as cool at top of fridge as the bottom zone and ui not working spoke with customer work order built as oww he explained he has a extanded warranty and showed email from aig called office informed work order needs to be built through aig informed customer possible frozen over evap and bad ui or harness; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Springfield, Virginia 22153
Lloyd B.
Job Details:
11/29/2022
Cx complained the unit did not spin. Installed new cam and shifter and tested in diagnostics and the unit now operates as designed. Job complete
We serviced a
AMANA REFRIGERATOR
Model AFF2534FES3
Near Springfield, Virginia 22153
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Drawer to Crisper has fallen off. Checker the lower Drawer. Pantry end cap has snapped on the left side. Unit will need the pantry end cap kit. Cx has paid in full by Card.
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, Pennsylvania 17402
Drew B.
Job Details:
11/29/2022
installed new blade pulled vaccum and filled with 134a and now allow time to cool since power is back.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, Pennsylvania 17517
Justin L.
Job Details:
11/29/2022
Unable to find physical address. Reached out to office who attempted to contact cx to no response. Waited alotted time and moved on. Cx will need to call in and update address; saved tckt