We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is tapping/knocking noise inspected unit tested it heard the noise . i found one of the rollers not spinning fully so replaced rollers still heard noise its coming from bearings. i uninstalled and reinstalled bearings but they keep coming out as if theyre warped ordeirng new drum and bearings; ordrng 1 W10899578 (drum) and 1 279441 (bearing ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chester, VA 23836
Chris B.
Job Details: 11/29/2022
replaced fc door tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Eheart, VA 22923
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not dispensing ice. Flund yoke stripped out, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Germantown, MD 20876
Julian H.
Job Details: 11/29/2022
CX complaint about led for FC is out follow svc pointer W11460554F that talks about this & states to replace existing light with 3 point led used preid & working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22306
Dustin F.
Job Details: 11/29/2022
"CX complaint: Not enough water, dishes not cleaning after their garbage disposal went upInspected unit, pulled these codesF10E2F7E1F9E1cleared codes, ran test cycle, same codes came back. Had to disconnect power to pull unit out, Replaced Sump, tested unit and got F10 E5 for Diverter leak detected. Visually inspected, found no leaks. Disconnected diverter and reconnected. Ran 3 diff test modes, 1 inside the cabinet after resinstalling, and 2 outside. all passed. No codes or leaks present."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/29/2022
"cx complaint unit leaking, no ice and freezing food. checked unit. fc temp at 4 degrees, rc at 35 degrees, come to find defective inlet valve measuring out of range, not allowing water to pass through. also come to find rc door not sealing due to defective hinges and stripped screws. ordering all parts to complete repair.; ordrng 1 WPW10279909 (valve-inlt) and 2 WP487576 (washer)s and 1 WP2325482 (hinge) and 1 W11026307 (hinge-pin) and 2 WP489497 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
John P.
Job Details: 11/29/2022
Installed ice maker cycle filled with water and it appears to be working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, VA 20152
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Not Making Ice - Side by Side Refrigerator. Inspected unit and found that the unit is making ice. The auger motor is not sending ice down the chute. No sound or movement from auger. Unit needs auger motor; ordrng 1 W11202789 (Auger motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23838
Joseph D.
Job Details: 11/29/2022
"cx complaint unit rattling could not confirm complaint but unit missing levelling leg, unable to straighten cabinet without leg will need two tech to tilt unit back to get leg on please.; ordrng 1 WPW10515763 (roller) and 1 WPW10141622 (leveling leg) and 2 2tech (2 tech to lift unit)s"
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM03
Near Ocean View, DE 19967
Frederick R.
Job Details: 11/29/2022
CX complaint is evap freezes over. Tested heater at board (43.6 ohms) thermistor at 7.65k ohms. Testeed heater in forced defrost and it works. Spoke to Scott an WPTL (SR#7735154252). He wants the UI and control replaced at the same time. If the unit continues to have defrost issues it will be processed as non repairable. Unit will not work properly even if defrost issue is resolved because unit is in garage. This will not cause a defrost issue though. SPoke to Christine at WPTP Shipping UI directly to CX and ordering control from Tribles. Order# 1537290305. Auth# W152U80NPL1.; ordrng 1 W11449482 (control)
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Potomac, MD 20854
Roberto I.
Job Details: 11/29/2022
"Cx complaint oven randomly stops working and shows F1E1.Ran diag, confirmed F1E1 error. Acoording to tech sheet, the unit needs both appliance managers repaced. Ordering appliance manager W11448962. The pre id one to be installed on return. Both parts cbe. Collecteed $120 with check # 1361, balance $125. Return visit 12/8/22; ordrng 1 W11448962 (apliance manager)"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBR204ESB
Near Falls Church, VA 22046
Dustin F.
Job Details: 11/29/2022
"CX complaint: Beverage center making noud sputtering noiseInspected unit and sadly could no replicate complaint. Turned unit off, inspected condensor fan and could not find any issues. Charged CX $120.00 service fee. She will contact us if it persists. I left kickplate off so she can better record it."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Bowie, MD 20716
Shane B.
Job Details: 11/29/2022
installed orderd parts and tested all funtions. unit is working as designed.
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS01
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts also the magnetron and transformer were damaged on Shipping installed new parts tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fallston, MD 21047
Neil H.
Job Details: 11/29/2022
cx said he believes the issue isn't the unit because the ice maker was leaking but found that filter needs to be changed every month because the well water is making issue with ice maker and dispenser explained that makes since because pressure is what makes valves open stron and close strong and cx said when ice maker acts up the dispenser is slow.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chantilly, VA 20152
Carl R.
Job Details: 11/29/2022
"Cx complaint is. after repairs, still not making ice. Received Data loggers for information about the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDB01
Near Aberdeen Proving Ground, MD 21005
Neil H.
Job Details: 11/29/2022
checked temp 8 in fc and 39-rc and .7 amp draw called EW and he explained with the amp draw is normal and temp normal i explained unit is in a hotel room where empty most times and not opened alot so unit normal i explained to maint. guy that putting like a gallon of water or to give unit something to have thermostat to run off to maintain run and defrost cycles
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit's broiler is intermittent in lighting. I inspected the unit to confirm the complaint. I found the cooktop burner and the bake burn work fine. However the broiler burner take a few seconds to fully light. Only half of the burner tube has a flame, the strong smell of gas emit from unburned gas out of the tube. The unit needs a new broiler burner to resolve the issue. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WP8054078 (broiler burner tube 128.62)"
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW01
Near DeWitt, VA 23840
John P.
Job Details: 11/29/2022
"CX complaint door not sealing causing Frost to accumulate around door and light not coming on, checked unit found still had spacers installed on door removed spacers found issue with light is door not being open far enough CX has cabinets installed above freezer preventing door from opening completely preventing light from coming on"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Arlington, VA 22204
Dustin F.
Job Details: 11/29/2022
"CX complaint: Unit stops cooling then freezes up. they have to thaw out the unit every few weeks to get it to workInspected unit, confirmed CX complaint, CX had Water laying all over the floor from the unit defrosting. Inspected evap harnass, found brown wire for defrost heater backed out. Defrost heater ohmed out good, thermistor ohmed out at 14k in slushy slowball snow with the unit unplugged(seems Good) replaced evap harnass and tested unit, unit now working as intended."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Sterling, VA 20165
Ezra M.
Job Details: 11/29/2022
"not completing cycle. unit storing f8e1, found loose wire harness to valves, reconnected, verified secure, tested, unit working properly"
We serviced a
KITCHENAID OVEN
Model KOWT104ESS00
Near Gordonsville, VA 22942
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not heating. Found thermal fuse not reading continuity. Replaced with pre-id'd part, confirmed control receiving power. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
JENN-AIR HOOD
Model JXW8530HS1
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/29/2022
"Replaced clip, unit good to go."
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Leesburg, VA 20176
Ezra M.
Job Details: 11/29/2022
"called trade care to verifiy coverage as cust had part mailed to them. spoke with Danielle, transferred to Jenn-Air, spoke with Christina, stated auth number given is for the 2000 series only, not the 3000. checking for different code to cover repair. s153eh will work since software update was unsuccessful.installed new control panel, verified operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Silver Spring, MD 20902
Roberto I.
Job Details: 11/29/2022
"CX complaint no wash.Ran diag, found 4-3 error. The wash motor didn't run. Confirmed 119Vac supplied from the control to the motor. Ordering sump?motor assy W11025157. No access to the sump, a non removable toe kick is installed on the bottom of the unit, and must to be removed by the cx before we go back. Return visit 12/8/22; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Roberto I.
Job Details: 11/29/2022
"Replaced parts but shelves didn't aligned. Possible issue with side ladders or shelves. Ordering 2 side ladders WPW10372170, 3 shelves WPW10756310 and a shelf WPW10737427. If after this parts replacement stil not working, we have to call tech line.; ordrng 1 WPW10737427 (shelf) and 2 WPW10372170 (side ladder)s and 3 WPW10756310 (shelf)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/29/2022
cx has no issue with the unit i checked sprayers and the filter all clean ran dia test unit washing and working great explained to cx that running hot water at sink for a few mins to get hot water up to dishwasher cx is elderly and can't really understand that the unit is working because she is use to her older unit i explained everything and she wrote it down but i also told her to if she ever just has a question on something she's confused about she could call us or whirlpool very nice lady.
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Falls Church, VA 22043
Christian C.
Job Details: 11/29/2022
Cx complaint unit does not work and agitator is loose. Inspected unit no errors. Ran through service cycle. Heard a grinding noise while agitating or spinning. Inspected parts underneath unit. Found oil in shield. Quoted cx and they will not be going through with the repair. Cx paid for service call.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
"CX complaint MW doesnt heat. Test MW heats but MW cavity light doesnt turn on. Transformer primary & secondary measures good resistance & 12V to bulb. Bulb is open. Need to pull out MW to replace bulb. 2Tech + JJtoRETURN > JJ; ordrng 1 Look (look) and 1 2tech (2tech) and 1 W10886919 (lamp) and 1 W10886919 (lamp, JJ/VS) and 1 JJtoRETURN (JJtoRETURN)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx coplaint cant open freezer door, evap drain clogged filled base so high its caught drawer, cx must manuallly defrost for 48 hours or until door opens and ice can be removed, turned cooling off per cx request and rescheduled for friday to return, needs drain tube replaced and drain hole steamed out; schdld next appmnt for 12/2 FRI !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near White Hall, MD 21161
Justin S.
Job Details: 11/29/2022
cx says this unit has been replaced while we were waiting for the parts
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Alexandria, VA 22301
Eric W.
Job Details: 11/29/2022
cx complant of unit compressor is not working went to install new compressor and found a burned up wore to start device repaired the wire to see if unit would start and it did and started to make ice unit will need new harness start and overload and rear cover; ordrng 1 W11123917 (wire harness) and 1 W11367893 (cover) and 1 WP2217224 (relay-strt) and 1 W11624931 (overload)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Martinsburg, WV 25403
Ken M.
Job Details: 11/29/2022
"Customer complaint is that the unit is not powering on. Confirmed no response from the console. Found 1VAc from L1 to neutral at the control. Found the same result at the junction box. L1 to ground has 122.1VAc. Neutral to ground has 118VAc. Customer needs an electrician. Possible control is damaged by miswire, but will not know until power is corrected."
We serviced a
IKEA RANGE
Model ISG650WS00
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/29/2022
"CX complaint bake not working.Removed oven bottom, tested igniter, amp draw was 2.5A. Replaced igniter using pre id part and ran a 350F bake cycle. The oven preheated and worked as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Deltaville, VA 23043
Carl A.
Job Details: 11/29/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Eheart, VA 22923
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not dispensing ice. Flund yoke stripped out, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/29/2022
"W11085683 CX complaint unit not running properly, confirmed complaint, sump motor leaking, no damage noted. cx declined quote"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
CX complaint lid not staying in place ordering lid bushing; ordrng 1 WP21258 (Bushing)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Takoma Park, MD 20912
Emmanuel R.
Job Details: 11/29/2022
"Cs is not washing dishes properly, Confirmed complaint, diagnostic shows no error codes. Test cycle completed ok. After futher imspection I found the spray arms clogged and not spinning when wash motor cuts on, quoted customer for all 3 spray arms but they denied repairs at this time. Collected for svc call. $120.00"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS11
Near Arlington, VA 22205
David J.
Job Details: 11/29/2022
CX complaint microwave light does not work underneath. After last visit found that control board diode melted and caused the light to not receive power. Ordered control board for return visit. Arrived today unplugged unit and removed old control board replaced with new reinstall all parts in powered up unit set time and tested microwave light. It now works on high and low. Tested all features of microwave. unit is now working as designed job complete
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Newark, DE 19711
Michael E.
Job Details: 11/29/2022
Upon arrival i found that the unit is still stacked and will require a second tech to service. This will need to be scheduled with 2 techs. No service done today; saved tckt
We serviced a
KITCHENAID OVEN
Model KOWT104ESS00
Near Gordonsville, VA 22942
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not heating. Found thermal fuse not reading continuity. Replaced with pre-id'd part, confirmed control receiving power. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, DC 20007
Samuel R.
Job Details: 11/29/2022
replaced parts and cleared out drain hole.unit is now good
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, DC 20007
Samuel R.
Job Details: 11/29/2022
replaced parts and cleared out drain hole.unit is now good
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Springfield, VA 22153
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit did not unlatch. Installed new lid and lid lock and tested and it now locks and unlocks in diagnostics. Please refund for the screws and hinges. Job complete
We serviced a
JENNAIR RANGE
Model JJW2830DP01
Near La Plata, MD 20646
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit is not working. Arrived and found unit showing F2E1 error stuck/shorted key. Powered off and checked for loose connectors J4, J5, J6, J7. Connectors were fully inserted, reassembled and powered on unit. F2E1 error still displaying. Unit needs console replaced. Checked Whirlpool service parts portal, part is temporarily out of stock. Quoted cx cost of full repair, cx declined to go forward with repair."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22306
Dustin F.
Job Details: 11/29/2022
"CX complaint: Not enough water, dishes not cleaning after their garbage disposal went upInspected unit, pulled these codesF10E2F7E1F9E1cleared codes, ran test cycle, same codes came back. Had to disconnect power to pull unit out, Replaced Sump, tested unit and got F10 E5 for Diverter leak detected. Visually inspected, found no leaks. Disconnected diverter and reconnected. Ran 3 diff test modes, 1 inside the cabinet after resinstalling, and 2 outside. all passed. No codes or leaks present."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Lewes, DE 19958
Andrew W.
Job Details: 11/29/2022
Cx complaint is unit has gap in fridge door. inspected and could not verify complaint. unit was sealing properly and there were no visible gaps in eithr door on the unit. the unit is brand new and has no product inside of it. still has shipping/packing inside. believe the cx was experiencing packing material in the way or the gasket still forming to the cabinet. unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Glen Allen, VA 23059
Jerod R.
Job Details: 11/29/2022
part not sent; saved tckt
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Charles City, VA 23030
Chris B.
Job Details: 11/29/2022
cx comp unit has dent in rear of unit insp unit conf cx comp found dent in rear of unit cabinet ordering ione cabinet W11417445 house is vacant at the moment; ordrng 1 W11417445 (cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Bear, DE 19701
Michael E.
Job Details: 11/29/2022
"Replaced dispenser UI, pantry UI and LED board as per previous diagnosis. When i tested unit the dispenser UI blinked out for a fraction of a second. I double checked the connections and all plugs are secure. After that the dispenser UI had not blinked out again. If this happens again, we may need a left RC door. Leds are working properl;y. Unit is now working properly. Job is complete"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Herndon, VA 20171
Richard B.
Job Details: 11/29/2022
"CX complant, F2E0 error code. Inspected unit and found stuck key error code f2e0 . Cleared error code and error returned. Installed new console and tested unit, Working as designed. cCX now aware as to how sensetive the console is , Advised just like a touch screen on phone. Advised CX to lock keypad when cleaners cleaning . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Glen Allen, VA 23059
Jonathon C.
Job Details: 11/29/2022
"cx complaint, door swings open hard and ice falls out of ice chute when youpull you cup away. explained that the complaints she was having and working as designed and that she will have to call customer care. unit working as designed job is complete."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Bowie, MD 20721
Shawn D.
Job Details: 11/29/2022
onstalled new console to find the corner os broken off snpped pic. reinstalled old console and reordering console; ordrng 1 W11413567 (console reorder)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
cx says the unit is still making a lot of noise. no error codes present. ran the automatic test and the unit is filling draining agitating and spinning without any odd noises. had the cx load clothes into the unit and the unit doesnt make noise when agitating but during the spin cycle the unit started making a noise. load the unit when testing to verify the unit no longer makes the noise after replacing the parts; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W11409708 (actuator) and 1 W11395618 (cap) and 1 W11409708 (shield)
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Washington, DC 20016
Samuel R.
Job Details: 11/29/2022
cx complaint unit is leaking.inspected unit nd could confrim unit leaking from the right sode.found unit to no be balanced right.balanced unit correctly.also found unit to have no rinse aid.advised cx to fill rinse aid.tested unit and is now working properly.all gaskets are good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/29/2022
Customer complaint is that they have to run two 70 minute cycles to dry the clothes. Unit tested and the element is turning on and cycling properly. Checked air flow out of the unit to outside and found the exhaust heavily clogged on the outside of the house. Customer needs to have their vents cleaned. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDB01
Near Aberdeen Proving Ground, MD 21005
Neil H.
Job Details: 11/29/2022
checked temp 8 in fc and 39-rc and .7 amp draw called EW and he explained with the amp draw is normal and temp normal i explained unit is in a hotel room where empty most times and not opened alot so unit normal i explained to maint. guy that putting like a gallon of water or to give unit something to have thermostat to run off to maintain run and defrost cycles
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Bowie, MD 20716
Shane B.
Job Details: 11/29/2022
installed orderd parts and tested all funtions. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Stephens City, VA 22655
Danny R.
Job Details: 11/29/2022
installed parts cheddcksok
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
"Cx complaint unit not working checked it found gear cases leaked oil all over Cam and belt, ordering gear case assembly; ordrng 1 2ct (2ct) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 11/29/2022
"installed new panel and hardware, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhz05
Near Chesapeake, VA 23321
Anthony D.
Job Details: 11/29/2022
replaced valve tested unit is working as designed
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/29/2022
"cx complaint is the unit burning clothes. cx had a shirt with a hole in it. hole was about the size of a nickle. issue only happened once. grating in the rear of unit is discolored but nothing out of the ordinary. i found F2E1 stuck key saved. cleared code and ran a timed dry on high heater. temp prob in the unit showed it reached 190 and cycled down to 120. air flow meter shows good air flow for gas dryer. i called techline to document. they had me run unit with door open, no visable flame in the unit. i texted a picture of the burnt clothing and grate to techline. they advised replacing air duct assembly. SR#7735153161. called safety dept. this issued consession number to cover repair. M152R21WPL1. schedule when part is available.; ordrng 1 WPW10293765 (air duct assembly)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 11/29/2022
"Cx complaint, right side door gasket is seperated, also the left gasket is starting to offset from the door liner. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 2 W10917313 (gasket-dor)s"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Lebanon, PA 17046
Justin L.
Job Details: 11/29/2022
"Was able to access unit, while running diagnostic mode the unit would not spin but instead just hum. Checked capasitor and the capasitor failed. replaced capasitor with van stock and unit now works as designed. No further work needed.; ordrng 1 W11395618 (capacitor (JL VS)) and 1 look (look), used 1 W11395618 (capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIS18NNXW1
Near Washington, DC 20007
Samuel R.
Job Details: 11/29/2022
cx complaint unit is making grinding sound.tested unit and unit sounded normal and is working as it should.found no griniding sounds.unit is good.advised cx to recored unit if it makes the sound again
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Springfield, VA 22150
Lloyd B.
Job Details: 11/29/2022
Cx complained of no cooling. Removed frost and installed new control and set to factory settings. Checked control to see if it had one bar code (good) or 2 bar codes (bad) and it has one. Spoke with tech support about the heater and it is in range. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/29/2022
"W11085683 CX complaint unit not running properly, confirmed complaint, sump motor leaking, no damage noted. cx declined quote"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, MD 21218
Keith H.
Job Details: 11/29/2022
installed new sump/motor tested it unit is working
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Silver Spring, MD 20906
Roberto I.
Job Details: 11/29/2022
"CX complaint randomly oven doesn't turn off, even if the display says is off. Sometimes the oven turns off by itself. Ran test mode, found F6E4 (old code from 10/9/21). Called tech line, spoke to Bruce (sr # 7735154704), he advised to connect the unit to wifi and get the softwarte update, and if this doesn't work, to replace the console. Worked with the cx, connected the unit to wifi and go updates. Cx is monitorein the situation. Quoted console replacement just in case: $550.59 with $110 labor for console W11297728 replacement. Called Whirlpool Safety and documented ( sr # 7735071924); ordrng 1 W11297728 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/29/2022
cx complaint unit will not start a cycle checked unit to find capacitor leaking ordering capacitor to complete reapair; ordrng 1 W11395618 (capacitor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 11/29/2022
"cx complaint unit not completing cycles, checked unit, come to find defective inlet valve, not allowing cold water to pass through. replaced valve, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leesburg, VA 20176
Ezra M.
Job Details: 11/29/2022
"installed drain hose, verified unit draining properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Silver Spring, MD 20902
Roberto I.
Job Details: 11/29/2022
"CX complaint no wash.Ran diag, found 4-3 error. The wash motor didn't run. Confirmed 119Vac supplied from the control to the motor. Ordering sump?motor assy W11025157. No access to the sump, a non removable toe kick is installed on the bottom of the unit, and must to be removed by the cx before we go back. Return visit 12/8/22; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Hybla Valley, VA 22306
Eric W.
Job Details: 11/29/2022
cx complaint was ref rear panel dented we replaced the dented panel
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dale City, VA 22193
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Dishes has white spots on the glasses. I then asked the cx if they are using Rinse Aid. Cx isn't using Rinse Aid. Advised that the cx uses Rinse Aid. Ran Service Diagnostics on the unit. No error codes solid white light. Checked the filter. Mold on filter and filter has to be cleaned. Showed the cx. Cx will start to clean the filter. Unit is working as Designed. Cx paid in full by Card.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Stephens City, VA 22655
Danny R.
Job Details: 11/29/2022
installed parts cheddcksok
We serviced a
JENN-AIR HOOD
Model JXW8530HS1
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/29/2022
"Replaced clip, unit good to go."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elkton, MD 21921
Alexander W.
Job Details: 11/29/2022
Cx stated PF failure inspected tested and verified cx complaint found control and console defective ordering console and control cannot reached at this time due to SO parts. ; ordrng 1 W11478519 (Console) and 1 W11557935 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Washington, DC 20010
Emmanuel R.
Job Details: 11/29/2022
"Cs doors dont line up or close correctly, confirmed complaint. I found the mullion isnt catching the striker, left hand door is really lower and wont catch striker, also when you try to level unit the entire fridge would teeter totter and not aligning with cabinets or doors themselves like the floor is bowing or warped. I cant get the unit leveled so the mullion closes correctly and unit is leveled. Ordering parts for return visit. On return visit please bring a large level and a angle square to get floor and cabinets straightness.; ordrng 1 W10892768 (hinge-door) and 1 12999501 (shim-hinge) and 1 W10861742 (hinge-door) and 1 WPW10515763 (roller) and 1 WPW10515762 (roller) and 1 WPW10120097 (stop-door) and 1 WP12028505AP (ref dr closer cam) and 1 W11177238 (rail-mulln) and 1 looklook (senior tech advised)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, MD 20866
Israel R.
Job Details: 11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/29/2022
was able to access unit and replace both the L/F and R/F switches as per previous visit. tested unit and found unit now checks good.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near York, PA 17403
Bernard M.
Job Details: 11/29/2022
"Cx complaint the unit doesn't work. Inspected unit and found it experienced a thermal event at the terminal. Found the L1 wire had broken and the block and melted. Also found minimal damage at the power cord. Ordering parts, once in contact cx to reschedule.; ordrng 1 WP3397659 (terminal block) and 1 WP3397659 (terminal block kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Glen Allen, VA 23059
Jerod R.
Job Details: 11/29/2022
part not sent; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Richmond, VA 23220
Joseph D.
Job Details: 11/29/2022
"replaced all 12 bulbs, unit now illuminating properly. followed service pointer s code S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23453
Austin D.
Job Details: 11/29/2022
replaced the harness and removed all ice from the freezer capartment. tested deforst cycle and unit is now heating up. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23453
Austin D.
Job Details: 11/29/2022
replaced the harness and removed all ice from the freezer capartment. tested deforst cycle and unit is now heating up. unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/29/2022
complaint unit isnt as cool at top of fridge as the bottom zone and ui not working spoke with customer work order built as oww he explained he has a extanded warranty and showed email from aig called office informed work order needs to be built through aig informed customer possible frozen over evap and bad ui or harness; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details: 11/29/2022
Replaced valve unitis working properly.
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS20
Near Ashland, VA 23005
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found cx claims he got oven this way but racks were put in reversed and wedged in unable to removed used flathead to pop them out without bending reinstalled tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Lewisetta, VA 22511
Jonathon C.
Job Details: 11/29/2022
"cx complaint, water build up in FC. water leaking out of ice dispenser. found evap thermistor and ambient FC thermistor reading the same figure (17k ohms about 9 degrees) FC air temp was around -10. called WPTL spoke to chris sr 7735154314, checked therm readings at board and thermistor itself. reading the same, chaged evap therm just in case, also changed control. unit seems like its getting stuck in defrost likely due to incorrect temp reading. techline wanted control changed and i changed thermistor just in case. issue takes a few days to appear, unable to test for problem, job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, MD 21210
Keith H.
Job Details: 11/29/2022
replaced all LEDs unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Lewisetta, VA 22511
Jonathon C.
Job Details: 11/29/2022
"cx complaint, water build up in FC. water leaking out of ice dispenser. found evap thermistor and ambient FC thermistor reading the same figure (17k ohms about 9 degrees) FC air temp was around -10. called WPTL spoke to chris sr 7735154314, checked therm readings at board and thermistor itself. reading the same, chaged evap therm just in case, also changed control. unit seems like its getting stuck in defrost likely due to incorrect temp reading. techline wanted control changed and i changed thermistor just in case. issue takes a few days to appear, unable to test for problem, job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Henrico, VA 23231
Jerod R.
Job Details: 11/29/2022
"pressures at low 3 hi 153, temps recorded at 37 ff and 2 in freezer ,called tech line spoke to Chris , said unit has good readings , and if a data logger is avaliable that is the best route sr#7735156358; ordrng 1 datalogger (data logger)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, DC 20011
Mitchell H.
Job Details: 11/29/2022
cx complaint unit is not agitating. installed new actuator as last visit it was popped out and wouldnt stay in place. updated actuator fixed issue. job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/29/2022
Cx could not wash dishes. Installed new manifold and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Elkton, MD 21921
Alexander W.
Job Details: 11/29/2022
Cx stated loud noise coming from dryer inspected tested and verified cx complaint found idler pulley defective replaced with one from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC3
Near Westminster, MD 21157
Brian R.
Job Details: 11/29/2022
replaced parts ordered as well as cleared codes. ran a DLMS cycle then auto test as well. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
melted the ice on the evaporator anbd replaced the control ui and the evaporator fan. the unit is now cooling good