We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Rockville, MD 20852
Roberto I.
Job Details: 07/05/2022
"CX complaint temperature too warm.Inspected unit, found frost buil up on evaporator and cover. Removed cover and defrosted evaporator. Heater ok. Unable to test sensor in icy water since ice was not available. Replaced defrost thermistor using v/s part, control board and evap harness using pre id part. Unit good to go; ordrng 1 WPW10384183 (thermistor (RI van stock)), used 1 wpw10384183 (thermistor) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Lucama, NC 27851
Ronnie B.
Job Details: 07/05/2022
"cx complaint of burnt wires on back of unit. checked unit and found thermal event at L1 on therminal block. quoted cx 110 labor, 21.93 terminal block 6.05 for bare wire adapter set. cx declined repair. called safety to document s/r 7734007781."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Williamsburg, VA 23188
Justin W.
Job Details: 07/05/2022
replaced sump leveled unit back and advised cx againt prewashing dishes. advised cx to scrape solids and load dishes as is to prevent over sudsing cx agreed. tested unit is working as designed
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Wilmington, DE 19802
Frederick R.
Job Details: 07/05/2022
CX complaint is FC leaking water into RC. Inspected unit and verified complaint. During inspection I found a 1/4in screw wedged into the top of the drain at the drip pan restriction drainage when unit defrosts and the ice was building up and dripping into passagegoing to RC. Also leveled fridge for CX. Unit is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Clinton, MD 20735
Shane B.
Job Details: 07/05/2022
"cx complaint is the unit not draining. no saved codes, ran service cycle. unit completed cycle with no issues. everything is the same as the last few visits. drain pump is in spec, drain line is not clogged. ordering control board. quoted cx for repair. they once again paid the service call and said they will call back if issue returns again.; ordrng 1 W10854215 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Salisbury, MD 21804
Michael E.
Job Details: 07/05/2022
"CX complaint: nom heat. Tested and verified complaint. Element at 10 olms, Thermoststs passed except the operating thermostat did not have continuity. Ordering operating thermostat WP8318268. Rescheduled for 7/12 am.; ordrng 1 WP8318268 (thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/05/2022
installed both ordered parts and restored power. ran a service cycle and quick wash. valves have good flow. unit completed quick wash with no issues. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Elizabeth City, NC 27909
Austin D.
Job Details: 07/05/2022
"cx complaint the unit is leaking from the dispenser. checked the unit and found that the seperator door is leaking air. this is casuing the moisture to form on the door and then drip down. therefore, ordering a new seperator to resovle the issue. will return on friday.; ordrng 1 W11423784 (seperator)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Hampton, VA 23666
Carl A.
Job Details: 07/05/2022
"cx complaint of unit not working checkedu nit to find the following error codes F7E1, checkedu nit to find that the screw that hold the splutch on backed itself off the shaft,tighen screw back on to shaft tested and calibrated unit works as desigbned"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Millsboro, DE 19966
Taylor F.
Job Details: 07/05/2022
Cx complaint is unit not turning on. Tested inspected and could not verify complaint. Found the unit working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Newport News, VA 23607
Carl A.
Job Details: 07/05/2022
cx cancelled at door
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Manassas, VA 20110
Richard B.
Job Details: 07/05/2022
"CX complant, Fridge not working right , Prior diagnosis found unit needs main board as well as pantry UI , After installing both boards , found unit also needs pantry drawer front ,due to connections also being corroded and not making good contact. Further work needed, RB; ordrng 1 W10815668 (PANTRY DRAWER ui 397.44)"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Alexandria, VA 22315
David J.
Job Details: 07/05/2022
Cx complaint unit squeaks. Inspected unit and found once unit heats up it starts making a very loud squeal. Going to order all moving parts that could be worn since we will be in it already. Cx paid 120.00 for service call and will be calling it within 30 days from today to schedule appointment and pay for parts and labor. ; ordrng 2 Wpw10314173 (Roller wheel)s and 1 661570v (Dryer belt) and 1 279640 (Idler pulley) and 1 W10837240 (Idler pulley w/ arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/05/2022
Cx complaint unit is not working properly inspected unit cx states unit is still dripping from dispenser called whirlpool for further guidance was instructed to order the check valve to help with issue Sr7734026466 ; ordrng 1 8201815 (connector)
We serviced a
MAYTAG WASHER
Model MVWX600XL0
Near Littlestown, PA 17340
Bernard M.
Job Details: 07/05/2022
"Cx complaint unit doesn't always work. Entered into diag and found error code F7E5 shifter fault. Attempted to run test, and unit filled but didn't agitate or spin. Inspected underneath unit and found oil leaking from gear case. Oil and belt debris found inside shield. Unit needs gear case repair wiht 2 job count. Once approved contact cx to reschedule.; ordrng 1 WPW10006355 (shifter) and 1 W10721967 (splutch) and 1 W10804664 (capacitor) and 1 W11132267 (gear case) and 1 WPW10006384 (belt) and 1 WPW10427633 (shield) and 1 W10836348 (motor) and 1 W10772621 (screw) and 1 WPW10553968 (washplate) and 2 job counts"
We serviced a
WHIRLPOOL WASHER
Model MVWC360AW0
Near Richmond, VA 23223
Gill G.
Job Details: 07/05/2022
cx complaint: unit is not spinning out load. stored fault code F8E1(long fill) found restricted cold water valve. replaced valve. calibrated unit. tested unit and found it is fully functional and working as designed. collected for total.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/05/2022
"cx complaint the unit is not heating up on all burners and one of them sparked, checked the unit and found a damaged element. seems like one of the foot tabs came out of position. this alowed the eleement to ark on to the cooktop. replaced the element and put the unit back together. tewsted operation. unit is running as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Powells Point, NC 27966
Austin D.
Job Details: 07/05/2022
"cx complaint the unit is leaking at the dispenser. checked the unit and found water leaking at the water line and also moisture buidling up on the seperator door. therefore, i went ahead and replaced the seperator door to stop the warm airflow to the unit. testged the unit. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Shenandoah Junction, WV 25442
Ezra M.
Job Details: 07/05/2022
"installed control, defrost heater and evap harness. verified defrost element heating."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDH00
Near La Plata, MD 20646
Shawn D.
Job Details: 07/05/2022
cx complaint unit is no longer making ice. inspected unit and freezer temo is 8 fan blowing no ice in bin. checked lower side of door to find broken wires. called techline and documented austin sr#7734025628 left cx quote for door replacement; ordrng 1 LW10755642 (freezer door white 661.17)
We serviced a
JENN-AIR RANGE
Model JDS1750FS1
Near Millersville, MD 21108
Alexander D.
Job Details: 07/05/2022
"cx complaint neither bake or broil heating. inspected unit and verified complaint. checked power supply and found terminal block, harness, power cord and suppressor board burned up from loose connections. have to order main harness to order supressor board. ordering harness, 2 nuts, 2 bare wire adapter kits and terminal block. cx to buy new power cord, ordering extra bare wire adapter in case he doesnt. call cx to schedule return visit once we have eta on parts; ordrng 1 W11451578 (main harness) and 2 WPW10281322 (bare wire adapter)s and 1 WP8203546 (terminal block) and 2 WP3400029 (nut)s"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Nokesville, VA 20181
Demonte S.
Job Details: 07/05/2022
Inspected the unit. Found that the cx is saying that they got a letter saying that the Dishwasher had a Service Pointer on the Heating Element. Checked the Heating Element. Heater Element has the Gold Coupler Bushings. Installed the new Heater Element to the unit. Tested the unit. No leaks. Unit is working as Designed. Special Project S17304.
We serviced a
WHIRLPOOL ICE MAKER
Model KRFF707ESS01
Near Crofton, MD 21114
Alexander D.
Job Details: 07/05/2022
"cx complaint overfrosting in rc again and frost on everything in fz this time. inspected unit and verified complaint. found sheet of ice in bottom of fz causing door to not close properly and frost in fz. found drain clogged. unclogged drain and cleared all ice in fz. door now closes good. found several issue that could have caused overfrosting in rc. first being drain clogged which is good now. also found condensor clogged up with alot of lint, defrost thermistor in wrong place, and tabs broken off of evap cover and evap enclosure. cleaned off condensor, made sure both drains are clear with steamer. cleared all frost on evap with steamer. ordering evap cover, enclosure, rc evap fan drip pan kit. fan and drip tray kit replaced less than 1yr ago. quoted 573.82, paid 408.82 with check#2891; ordrng 1 W11457241 (drip pan kit) and 1 W11033168 (rc evap fan) and 1 WPW10469927 (evap enclosure) and 1 W11211387 (evap cover)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dumfries, VA 22172
Robert W.
Job Details: 07/05/2022
Replaced mag and tested unit unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Washington, DC 20036
Mitchell H.
Job Details: 07/05/2022
cx complaint unit wasnt cooling and she wants the door swing changed. changed the swing of both freezer and fridge door. took evap heater out and replaced with new one. plugged it in and unit should now be good to go. job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS0
Near Silver Spring, MD 20905
Israel R.
Job Details: 07/05/2022
Customer complaint unit was leaking from the bottom. I found the unit was not drainning correctyl. I removed drain tube and was clogged up with goo and the unit was not level. Also the grill was very dirty. I clear all the issue. I turned the water on and tested water and ice maker and not leaking. I could net see a leak and the water was on the whole time. This is probablyu an issue with the level of the unit and or the grill being dirtyh mayh have develop extra humidity. Customer is going to call back if the leaking persist but unit is not leaking collected 120.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Williamsburg, VA 23188
Justin W.
Job Details: 07/05/2022
cx complaint filter stuck. checked unit to find filter stuck in housing. was able to prior filter off housing without damaging components. reinstalled new filter and tested found water pressure excessive. used slider to remove unit and turn pressure from supply valve down so unit has roughly 1 fl oz a sec coming out of dispenser. unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Silver Spring, MD 20905
Israel R.
Job Details: 07/05/2022
Customer complaint unti is not turning on. I tested power 120 at the outlet. No voltage to the board. Tested TCO is good. I removed the line fuse and is good. Reseated and the unit turned on. I tested unit is now turning on and heating. The line fuse musto of been loose and the unit stopped working. Unit is back to normal operations.
We serviced a
AMANA DISHWASHER
Model ADB1600AWS1
Near New Carrollton, MD 20784
Emmanuel R.
Job Details: 07/05/2022
"Cs DW is not working , Comfirmed complaint, found a roach nest in the control. Advised customer he will need pest control to come out and take of the roach problem first. Unit needs control to start with, special order. Quoted customer $408 but he denied repairs at this. Advised him he has 30days to make up his mind. Collected $120.00 for service call."
We serviced a
WHIRLPOOL WASHER
Model MVWX700XW1
Near Laurel, MD 20723
Israel R.
Job Details: 07/05/2022
Customer complaint unit is not spinning all the time. I tested the unit and found the unit is working no error codes. I ran test and the motor is humming loud. I tested the unit is a rinse and spin. The motor is very loud when it gets power. Is moving but is humming like if is hard to turn or not getting enough power. Looke under and found the unit is leaking. I tested the unit and the gearcase needs to be replace is leaking oil. Quoted. She is calling back becaseu they may buy a new one. collected 120; ordrng 1 W11132267 (gearcase 292.79) and 1 W10721967 (drive pulley 39.91) and 1 WPW10006384 (drive belt 24.98)
We serviced a
MAYTAG WASHER
Model LSE7806ACE
Near North Bethesda, MD 20852
Roberto I.
Job Details: 07/05/2022
Cx complaint unit overfilled and all the water went on the floor during rinse cycle. Tested unit and tried to replicate the issue but it worked ok all the times. Pressure hose and air dome ok. Unit needs pressure switch and inlet valve. Prewssurte switch NLA. Collected $120 with check # 4276; ordrng 1 22004231 (pressure switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Manassas, VA 20112
Richard B.
Job Details: 07/05/2022
"CX complant. Dishrack dosent hold stuff. Inspected unit and found adjusters for top rack have failed, Ordering adjuster kit. Further work needed, RB; ordrng 1 W10712395 (adjuster kit)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Annapolis, MD 21403
Kevin P.
Job Details: 07/05/2022
"called techline and was given file # sr 7734033874. cx complaint unit door locked and when powered on drain pump runs continuosly also unit will not enter diagnostics by any means attempted with techlines help. per techline unit will need new control per service pointer and that number has superceeded again to another number 61 @ pmp 569.41 total including 221. 14 part, 120 service call, 110 labor, 90 second tech, 15 shipping, and 13.27 tax. 369.41 total collected by cc 200 labor including 2nd tech due on return visit; ordrng 1 W11574592 (ccu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Washington, DC 20007
Samuel R.
Job Details: 07/05/2022
replaced harness and defrosted unit.has proper frost pattern and unit is now working
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS02
Near Hanover, MD 21076
Andrew H.
Job Details: 07/05/2022
Customers complaint is water is leaking into the ice bin and warm temperatures in the freezer. Customer seated after he made the service call the freezer temperatures came back to a normal setting. Inspected unit found Frost in the freezer on the drawer. I noticed their items in the pizza area that were causing the upper drawer not to fully close keeping the freezer door open. Informed customer to make sure that there are not large items keeping the drawer from closing that could potentially keep the freezer door open. Inspected ice maker found unit leaning forward causing water from the ice maker fill to leak into the ice bin. I leveled feet to lean unit back so that the unit is not leaning forward towards the ice bin. I cycled ice maker ice maker cycled and filled and did not leak water into the ice bin at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Stafford, VA 22554
Robert W.
Job Details: 07/05/2022
CX Complaint is the unit isnt heating properly. Inspected unit and found error F7E1 also found Console not responding properly cycled power and console still giving issue. Ordering UI and will use heater on return element is getting power just not heating.; ordrng 1 W11368911 (UI)
We serviced a
WHIRLPOOL OVEN
Model CWE5800ACS14
Near Herndon, VA 20171
Richard B.
Job Details: 07/05/2022
"CX complant. Oven door falls. Inspected unit prior and found oven door hinges sprung. Installed new hinges and tested un it , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Washington, DC 20015
Samuel R.
Job Details: 07/05/2022
cx complaint unit is not heating.inspected unit and unit is getting proper power.found thermister to be open.checked element and found element to be open as well.advised unit of issue and cost.cx will owe labor.WP8544771 100 tribles; ordrng 1 WP8544771 (element)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Ocean View, DE 19970
Michael E.
Job Details: 07/05/2022
According to the work description there should have been a shield ordered for this but it is not showing here or on paper list. I asked CX if he has been having any other trouble with unit and he said he has not. Reordering shield W11409708. Scheduled next visit for 7/19 any time.; ordrng 1 W11409708 (shield)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Portsmouth, VA 23703
Anthony D.
Job Details: 07/05/2022
cx complaint no power upon arrival cx stated that unit just came on by itself checked unit verified 240vac at outlet verified 120vac coming into control found power conecctor slightly unseated causing intermitten power reseated connector tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Laurel, MD 20723
Robert L.
Job Details: 07/05/2022
"cx complaint filter stuck, found top wedge of bracket loose trapping filter, removed housing and reassembled, was able ot get filter out no damage, reinstalled new filter, reset filter, cx to fliush system, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Chesapeake, VA 23324
Zachery R.
Job Details: 07/05/2022
"cx complaint unit not heating, checked unit, unit has proper voltage, come to find open element, quoted cx, cx paid in full, ordering element to complete repair.; ordrng 1 WP3387747 (element)"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Franklin, VA 23851
Anthony D.
Job Details: 07/05/2022
reglued felt seal to drum tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM
Near Silver Spring, MD 20910
Samuel R.
Job Details: 07/05/2022
cx advised unit has been serviced already.confirmed model and serial number.unit is getting replaced
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Gloucester, VA 23061
Carl A.
Job Details: 07/05/2022
"cx complaint of unit not making ice,checked unit find icemaker working as designed,pulled evap cover to find frost on top row and iceball in right coner,ordering parts needed for repairs; ordrng 1 W11482308 (Condenser) and 2 W11506623 (5 Nk Ms 00 (discharge Tube To Condenser))s and 2 W11504432 (6/5 Nr Ms 00 (heat Loop To Condenser))s and 1 W11598432 (Evaporator (also Order Lokring Parts)) and 2 W11504423 (8/2 Nr Al 00 (capillary Tube To Evaporator))s and 1 W11504415 ( COUPLER) and 1 W11109499 (Refrigerator Drier) and 2 W11504445 (5/4 Nr Ms 00 (heat Loop To Drier))s and 2 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier))s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model LFHG2251TF6
Near Alexandria, VA 22310
David J.
Job Details: 07/05/2022
Arrived to Cx house. Looked at unit and found its an Electrolux. Explained to Cx we do not service these. Cx called lowes and some how we got dispatched. Cx is calling lowes back.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Gloucester, VA 23061
Carl A.
Job Details: 07/05/2022
cx thought they were under enexten contract explaing rto cx they are not under warranty and verify through officee cx cancelled at door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Chesapeake, VA 23324
Lucas R.
Job Details: 07/05/2022
helped ZR
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Norfolk, VA 23508
Zachery R.
Job Details: 07/05/2022
"cx complaint unit making grinding sound, checked temps, fc at 15 degrees during defrost, rc at 42 degrees, amp draw reading .7 amps, fan is running, dryer is angled. called techline, spoke with ED SR#7733875063 was advised unit is running as designed. advised cx unit running as designed. and if VIA comes back out for same issue there will be a $120 service call. also cx stated theyu do not agree. explained to cx im only the tech, i just follow orders. advised cx to contact whirlpool with SR# if not satisfied. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Suffolk, VA 23435
Lucas R.
Job Details: 07/05/2022
"replaced icemaker, tested, unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Lancaster, PA 17602
Sal R.
Job Details: 07/05/2022
"CX complai t is that the Cab gasket is torn as a result of prior service . I am ordering 1 cab gasket (W11414078). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11414078 (Cab gasket.)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW3
Near Chesapeake, VA 23321
Anthony D.
Job Details: 07/05/2022
"cx complaint burning rubber smell coming from back of unit checked unit all wires and connections look normal called safety spoke with teresa SR#7733956115 reportedted findings was told to contact techline, called techline spoke with ED SR#7734025590 was advised smell could be burn off from unit being new or from bonding agents use to install the insulation and smell should go away with time unit working as designed"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near Davidsonville, MD 21035
Alexander D.
Job Details: 07/05/2022
"cx complaint unit rc not cooling properly. first unit stopped making ice. then ice started working again but started hearing noise in rc and temps started getting warmer. inspected unit and verified complaint. found rc evap overfrosted. fz evap is not overfrosted and can hear element melting frost upon arrival. ran diagnostics, thermistors read 48 in rc, 0 in fz, 11 at rc evap thermistor. fz is unaffected. ordering evap cover and marking preid control as will use on return per Technical Service Pointer #: W11329116C. 2ct return visit to defrost evap, S Code: S27311 covers Replacement Control, Replacement Evaporator Cover and 2X labor. only 2 evap cover in stock. call cx to schedule return once we have eta on part. returning tech, review service pointer for proper thermistor location; ordrng 1 W10887790 (evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Chesapeake, VA 23324
Zachery R.
Job Details: 07/05/2022
"upon arrival noticed door is dent in door, installed door so cx would have ice for time being, door had very hard time sealing, ordering stainless door to complete repair.; ordrng 1 LW10669496 (dor-fip)"
We serviced a
WHIRLPOOL WASHER
Model MHW4300DW0
Near Dover, DE 19904
Andrew W.
Job Details: 07/05/2022
cx complaint is F9E1 error code present. tested and verified complaint. Found F9E1 error code but cx stated the unit is working fine. went into diag mode and ran test cycle and all components activated as they should and the drain pump worked as designed. checked drain pipe and it was not kinked or too far into the stand pipe. after test cycle completed checked for error codes and there were none (888). cx stated he has found change and build up in the drain filter of the unit and thinks it just needs to be cleaned more regularly. unit is working as designed. cx paid $120 service call by cc. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Seven Valleys, PA 17360
Sal R.
Job Details: 07/05/2022
CX complai t is that the unit is no longer washing dishes. I found that the sump & motor has failed and well as the rack adjusteres have broken. I quoted CX for the cost of parts. in the ampount of $559.98. I collected $120.00 for service charges via credit card. CX will call office if a repair is wanted.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Bowie, MD 20715
Alexander D.
Job Details: 07/05/2022
"cx complaint rc not cooling properly, overfrosting in fz. cx tried defrosting unit and that helped a little but rc lost cooling again. inspected unit and verified complaint. found evap overfrosted but unit is in defrost and heater is heating. seems issue is unit not going into defrost at correct temp. cleared all frost with steamer. heater has 128ohms, defrost thermistor reads 3.7k ohms after steaming it out. ordering ui, defrost thermistor, also ordering evap harness in case theres a bad connection somewhere since ive seen that a few times on this model. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11546681 (evap harness) and 1 W11216949 (ui) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Seven Valleys, PA 17360
Sal R.
Job Details: 07/05/2022
"Per the previouse tech, I was abel to access and replace the tglass cooktop and both door gaskets. CX asked about cleaning techniques in reffance of the new glass cooktop. I advised CX to use a cooktop glass cleaner and micro fiber cloath to clean cooktop. I ad vised CX to not use a razor blade to scrape the cooktop clean . UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRW07
Near Annapolis, MD 21403
Kevin P.
Job Details: 07/05/2022
"cx complaint unit not cooling properly due to not defrosting, put unit into test mode to verify defrost and control is sending 116 vac but defrost circuit reads open meaning the element is open or the thermal duses on the harness or a connection in the harness. part was pre id'd but i dont have a steamer with me today as i ordered a new one and it hasnt shown up yet. marking harness for return visit as i dont believe theres an issue withn the heater itself. rescheduling to return and complete repair and requesting 2 count for the additional time to defrost unit to replace the part; ordrng 1 2ctdefrost (2 ct defrost)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS2
Near Crozet, VA 22932
Kyle A.
Job Details: 07/05/2022
Cx complaint of wash arm being broken. Did confirm and found units wash arm broken. Cx chose to install wash arm themself. Unit is now as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WRS325SDHZ08
Near Ocean View, DE 19970
Michael E.
Job Details: 07/05/2022
CX complaint: ice getting stuck in door. Tested and verified complaint. This unit has a long ice chiute so i went over leaving cup in place till ice falls or open door and put cup to paddle to open chute and drop any ice in chiute. Unit is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 07/05/2022
Cx is gonna call maytag for coverage as she did not know it was out of warranty.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ07
Near Bowie, MD 20715
Alexander D.
Job Details: 07/05/2022
cx complaint hood light went out and when they tried to replace it the glass broke off of bulb and left threads and filament in socket. inspected unit and verified complaint. was able to get old bulb out and install new bulb. tested and now light wont turn off. ordering control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11552018 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/05/2022
cx complaint is unit wont drain and sounds like its doing something but water is still in the bottom of unit. checked for codes and found FAE2 F9E1 cx also said this is her first service and heater has not been updated yet either. pulled pump and herd a few small pieces pull through vac and pulled line off drine pipe and it was very slow and after a few cancels it picked up some. per codes and updated parts we will order parts needed and office will schedule.; ordrng 1 W11611303 (Harness) and 1 W11416460 (Vent Pipe) and 1 W11410070 (Control) and 1 W11412291 (Drain Pump) and 1 W11537778 (Element)
We serviced a
WHIRLPOOL RANGE
Model WFE520S0FS0
Near Norfolk, VA 23509
Zachery R.
Job Details: 07/05/2022
"cx complaint unit not responding, checked unit, come to find defective terminal block, quoted cx, cx approved repair. replaced terminal with v/s and used new power cord cx provided. tested, unit working as designed. ordering terminal to replenish v/s. cx paid in full; ordrng 1 WPW10245259 (block-term)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/05/2022
"upon arrival no answer at door, called office, cx stated through ring door bell that they will be rescheduling.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Edgewater, MD 21037
Kevin P.
Job Details: 07/05/2022
"installed adjusters left and right and reinstalled upper rack, job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hughesville, MD 20637
Shawn D.
Job Details: 07/05/2022
cx complaint unti is making a weird noise and cycles not working right. inspected unit then checked for erros and had 7e6. checked under unit ad found acuator popped out. went to van grabbed new acuator due to service pointer and new motor due to error code and replaced both then ran service cycle and unit now is working and sounds good. calibrated control unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV03
Near Dunkirk, MD 20754
Shane B.
Job Details: 07/05/2022
cx complaint is the unit being loud. cx said its much louder than the old unit and it runs a lot more often. when i arrived unit was running but i heard nothing unusual. i tested unit and could not find any strage noies. informed the cx these noises are normal operation. cx is not happy with unit. said they will try to exahcnge it. i gave them cx care number. unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Jonathon C.
Job Details: 07/05/2022
"cx complaint, no power. tested unit, verified complaint. found unit wired incorrectly with a hot neutral and L1 acting as neutral. cx to have electrician address wiring. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Elkridge, MD 21075
Andrew H.
Job Details: 07/05/2022
"I replaced compressor, dryer, coupler and after evap. I pulled unit into a 30-in back and filled to 5.5 oz. Unit's not working properly. Customer paid labor with credit card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Baltimore, MD 21224
Milton J.
Job Details: 07/05/2022
CX complaint LH RC door hard to open and close. Inspected and found door out of alignment a little. Loosened top hinge and opened RC door vertical gap by pulling top of LH RC door to the left to even gap from top to bottom. CX tested and says opening and closing more easy for her now. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZB2
Near Lovettsville, VA 20180
Ezra M.
Job Details: 07/05/2022
"low ice production. explained operational theory to cust, how ice maker does not keep ice, then tested unit, low water input. removed filter, water filling normally. advised cust to replace filter and run cleaning cycle. if still low ice production, advised may need W11266112 filter head"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV03
Near Shrewsbury, PA 17361
Drew B.
Job Details: 07/05/2022
cx complaint that unit is not making ice... i found the heater to be bad through the door and had 120 from LB AND WHITE wires whileswitch closed... wilil need LW11026425 but they thoughtr they had wrrnty from when they called whirlpool they said its covered but i finromed its not.. they are calling wp for auth bevasue they were misinfromed; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Washington, DC 20011
Samuel R.
Job Details: 07/05/2022
cx complaint unit has ice building up in freezer.inspected unit and could confirm.drain tube is clogged.found part needed when i called into office.will be ordering drain extension to help prevent issue going on.W11084807 8 tribles; ordrng 1 W11084807 (drain tube)
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES01
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/05/2022
"Replaced parts, unit still making a humming noise.. power and all connections cks ok, order cntrl board; ordrng 1 W11249274 (cntrl-elec)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC 20011
Samuel R.
Job Details: 07/05/2022
while attemping repair found two wires had failed on harness.unit will need a harness to complete repair W11176109 4 tribles; ordrng 1 W11176109 (harness)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW1
Near Pikesville, MD 21208
Marc M.
Job Details: 07/05/2022
cx complaint of leaking following the repair by previous tech. inspected unit and found that the housing is cracked and has allowed water to leak from the dispenser when unit is in use. took pics of unit and surrounding damage and am ordering replacement housing.; ordrng 1 W11524105 (dispenser)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Sykesville, MD 21784
Marc M.
Job Details: 07/05/2022
cx complaint unit not powering on. inspected unit and found that the acu is not communicating with the hmi. was able to enter diag and found error f6e2 but was not able to force any further entry into diag/ui. quoted cx for both acu and two tech due to stacked unit.; ordrng 1 W11322901 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Manchester, MD 21102
Marc M.
Job Details: 07/05/2022
"prior to installing parts inspected unit to verify previous diagnosis. unit however was unplugged upon arrival. plugged unit in and found immediately that the condenser fan was not running. removed rc shelves and evap cover and found that the unit will develop a frost pattern prior to the compressor overheating. also found heat damage to the inverter due to the condenser fan failure. NOT A SEALED SYSTEM unit will need new inverter, condenser fan and associated harness.; ordrng 1 W11087200 (inverter) and 1 W11306946 (harness) and 1 W11127829 (fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Sykesville, MD 21784
Marc M.
Job Details: 07/05/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Westminster, MD 21157
Brian R.
Job Details: 07/05/2022
cx complaint is the ice maker doesnt worjk right and found pieces in the ice and a wire hanging down. checked unit to find clip the holds heater broken off. ice maker was full of water but he had it turned off after finding pieces. replaced ice maker and advised cx he should see ice in the next few hours. job complete.
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ0
Near Chesapeake Beach, MD 20732
Shane B.
Job Details: 07/05/2022
"cx complaint is the unit not heating. it runs and makes a louder than normal buzzing noise but no heater. tested unit and confirmed the complaint. i found no damage to board, diode or any other part. outlet is wired properly and supplying 120vac. markind diode for use on return, ordering mag, transformer and control. unit is in a tight corner and is very difficult to take down. scheduel when all parts are available.; ordrng 1 W11391718 (control) and 1 W11460699 (transformer) and 1 W11391717 (magnetron)"
We serviced a
WHIRLPOOL DRYER
Model WRQA59CNKZ
Near Baltimore, MD 21210
Keith H.
Job Details: 07/05/2022
cx complaint is no ice inspected unit and found the icemaker stuck midcycle i replaced icemaker it filled and cycled
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bowie, MD 20721
Emmanuel R.
Job Details: 07/05/2022
Installed lid striker and tested unit. Unit is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 07/05/2022
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 07/05/2022
Per previous diag I was access and replace the tco kit. I then tested the unit and found that it is functioning as intended. Job complete
We serviced a
JENNAIR MICROWAVE
Model JMC2430DB00
Near Rockville, MD 20852
Roberto I.
Job Details: 07/05/2022
"Cx complaint F2E1 on dieplay, keys not responding.Confirmed error code on display. unable to run test mode since all the keys didn't respond. Removed control panel, found connections ok. Replaced and programmed part using pre id. Tested keys and ran a couple of cooking cycles. The unit worked as designed. Collecteed $868.65 with check # 2345"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Fallston, MD 21047
Neil H.
Job Details: 07/05/2022
CX COMPLAINT UNIT NOT WASHING FOUND THE CAP AND MOTOR GETTING 120 REPLACED AND UNIT TESTED GOOD.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockville, MD 20852
Julian H.
Job Details: 07/05/2022
replaced strike tested and working properly
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Gloucester, VA 23061
Carl A.
Job Details: 07/05/2022
"cx complaint of unit not moving forward,checkedu nit to find the following error code F8E1,checked unit to to find that the pressure hose had a bend in it also found connector on water vavles not fully seated reseated connector tested and calibrated unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Dunkirk, MD 20754
Shane B.
Job Details: 07/05/2022
"cx complaint is the unit not making ice. confiemd complaint, IM is on but bin is empty. temps in both sections are good. water dispensor works properly. i checked for IM error codes and got E5 bad thermistor. thermistor reads as a pass in diagnostics. ran IM harvest and it compeleted test. ran test 45. valve ran but IM did not fill. ordering IM, fill valve and fill tube heater for return visit. schedule when parts are avaiable.; ordrng 1 W11579560 (ice maker) and 1 W11482383 (valve) and 1 W11087201 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Millville, DE 19967
Michael E.
Job Details: 07/05/2022
"CX complaint: no lights in FC or top of RC. Tested and ve4rified complaint. FC LED was the bad one. I replaced FC LED, tested unit and it is nowking properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, MD 20603
Robert A.
Job Details: 07/05/2022
Cx complaint that the unit is intermitent with ice production and hums occasionally. I inspected the unit to confirm the complaint. I found the unit is cooling fine at the moment and the evap fan is running fine without any noise. The RC does have some ice on the floor. The RC thermistor tested fine. The unit's drain tube is not clogged either. The unit will need a new RC evap fan assembly and fan support to resolve the issue. I'm ordering the part for the return visit. I collected the payment in full by CC.; ordrng 1 WPW10389152 (fan support)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Washington, DC 20009
Mitchell H.
Job Details: 07/05/2022
cx complaint unit is not working through a cycle at times thwoing an f3e1. inspected unit with second tech. found pressure switch dangling of in the cabinet. checked hose and wasnt clogged. installed new pressure switch. tested n unit and quick wash and didnt throw error. collected parts and labor. job completed.
We serviced a
MAYTAG REFRIGERATOR
Model MTF2142MEW00
Near Norfolk, VA 23513
Zachery R.
Job Details: 07/05/2022
"cx complaint icemaker isnt working. upon arrival checked temps, fc at 8 degrees, rc at 39 degrees, harvested icemaker, no water being sent to icemaker, checked water pressure, unit has good water pressure, come to find defective valve, ordering icemaker and valve to complete repair.; ordrng 1 WP2315576 (valve-inlt) and 1 4317943 (icemaker only)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Chesapeake, VA 23321
Lucas R.
Job Details: 07/05/2022
"replaced comressor and drier, found suction line kinked in evap, and machine compartment causingf low side restriction, vacuumed to -30' hg, charged r600, low pressure at -5 psi, good frost, sdvised cx to allow 24 hours to cool, unit working as designed.; ordrng 1 W11490399 (drier), used 1 W11490399 (drier) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Norfolk, VA 23518
Zachery R.
Job Details: 07/05/2022
"cx complaint long dry times and unit doesnt stop cycles, checked unit, come to find wires not seated to element, reseated wires to element, also come to find unit has defective timer, ordering timer to complete repair.; ordrng 1 W10857612 (timer)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fairfax, VA 22033
Richard B.
Job Details: 07/05/2022
"CX complant. Not goinfg through cycles. Inspected unit and found shifter fault. shifter reads correct at control , basket spins freely. . Ran a delicate test wash and machine stated it was washing but seems like a control is the issue. Unit dosent agitate after filling. Agitated once. And stalled Unit drains and spins fine on drain and spin. Would want to put a control in unit first then a shifter . CX will discuss with husband and let us know, Collected 0 . RB; ordrng 1 W11170317 (CONTROL 282.14) and 1 W10913953 (shifter 49.40)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Midlothian, VA 23114
Joseph D.
Job Details: 07/05/2022
"cx request half hour notice please. UNIT WITH motor errors on icemaker, must replace when available.; ordrng 1 W11579560 (152.16 icemaker)"