We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Elkton, Maryland 21921
Alexander W.
Job Details:
11/29/2022
Cx stated unit tub is leaking and not washing inspected tested and verified cx complaint found tub defective and separating from drum. Ordering drum bellow clamps and shock absorbers just in case will need a second tech for repair cannot reached due to SO part. ; ordrng 1 W11287253 (Tub) and 1 W11314648 (Bellow) and 1 W11314649 (Clamp) and 1 W11266654 (Clamp) and 1 W11316766 (Shock absorber) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Silver Spring, Maryland 20904
Israel R.
Job Details:
11/29/2022
SR// 7735158211. Installed new control and same thing. I called techline and they told me to replace the same parts that i already replaced.; ordrng 1 W11342846 (Control) and 1 W11590866 (Sensor) and 1 W10844417 (harns-wire)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Silver Spring, Maryland 20902
Roberto I.
Job Details:
11/29/2022
"Cx complaint enamel pealing off the drum and getting on the clothes.Inspected drum, confirmed complaint. Ordering drum W10899578; ordrng 1 W10899578 (drum) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elkton, Maryland 21921
Alexander W.
Job Details:
11/29/2022
Cx stated PF failure inspected tested and verified cx complaint found control and console defective ordering console and control cannot reached at this time due to SO parts. ; ordrng 1 W11478519 (Console) and 1 W11557935 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Silver Spring, Maryland 20906
Roberto I.
Job Details:
11/29/2022
"CX complaint randomly oven doesn't turn off, even if the display says is off. Sometimes the oven turns off by itself. Ran test mode, found F6E4 (old code from 10/9/21). Called tech line, spoke to Bruce (sr # 7735154704), he advised to connect the unit to wifi and get the softwarte update, and if this doesn't work, to replace the console. Worked with the cx, connected the unit to wifi and go updates. Cx is monitorein the situation. Quoted console replacement just in case: $550.59 with $110 labor for console W11297728 replacement. Called Whirlpool Safety and documented ( sr # 7735071924); ordrng 1 W11297728 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Glen Allen, Virginia 23059
Jerod R.
Job Details:
11/29/2022
part not sent; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Silver Spring, Maryland 20902
Roberto I.
Job Details:
11/29/2022
"CX complaint no wash.Ran diag, found 4-3 error. The wash motor didn't run. Confirmed 119Vac supplied from the control to the motor. Ordering sump?motor assy W11025157. No access to the sump, a non removable toe kick is installed on the bottom of the unit, and must to be removed by the cx before we go back. Return visit 12/8/22; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Murrells Inlet, South Carolina 29576
Jason T.
Job Details:
11/29/2022
"Cx complaint, right side door gasket is seperated, also the left gasket is starting to offset from the door liner. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 2 W10917313 (gasket-dor)s"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Newark, Delaware 19711
Michael E.
Job Details:
11/29/2022
Upon arrival i found that the unit is still stacked and will require a second tech to service. This will need to be scheduled with 2 techs. No service done today; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/29/2022
"cx coplaint cant open freezer door, evap drain clogged filled base so high its caught drawer, cx must manuallly defrost for 48 hours or until door opens and ice can be removed, turned cooling off per cx request and rescheduled for friday to return, needs drain tube replaced and drain hole steamed out; schdld next appmnt for 12/2 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, Virginia 23838
Joseph D.
Job Details:
11/29/2022
"cx complaint unit rattling could not confirm complaint but unit missing levelling leg, unable to straighten cabinet without leg will need two tech to tilt unit back to get leg on please.; ordrng 1 WPW10515763 (roller) and 1 WPW10141622 (leveling leg) and 2 2tech (2 tech to lift unit)s"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Brandywine, Maryland 20613
Shane B.
Job Details:
11/29/2022
complaint is the unit loosing power during a cleaning cycle. bottom oven is locked shut. i got both doors off. found fuse is blown. ordering part. schedule when available. cx asked that i leave bottom door off so she can clean oven. top door is back on.; ordrng 1 WPW10545291 (fuse-thrml)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near College Park, Maryland 20740
Israel R.
Job Details:
11/29/2022
SR// 7735160515. Customer complaint unit is not catching the pantry drawer and it falls out of the track. We have replaced the tracks and still the same. They call customer service and whirlpool told them that we will be able to order parts that it needs but the unit does not have anything wrong is the design the drawer is pulled and if not pulled slow and straight the drawers falls out. I called techline and they had me messuring the cabinet and the front of the cabinet is wider than the back i get 28 inches exact and 28.5 to 28 3/4. I took pictures and sent them to whirlpool. THey are sending the unit for review because if it is expaninding in the front too much the unit will be unrepairable. Waiting on whirlpool review.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Front Royal, Virginia 22630
Daniel J.
Job Details:
11/29/2022
top rack not getting cleaned bottm working better replaced middle spray arm and water is coming out but not making it to the dishes on top ordering feed tube and; ordrng 1 W10861745 (manifold) and 1 WPW10327455 (spray arm) and 1 WP3400918 (retainer) and 1 W10843168 (manifold)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, Virginia 23464
Austin D.
Job Details:
11/29/2022
cx complaint the unit is not turning on. checked the unit and found that the ui has had some water corroision forming due to the panel adhesive above it being defective. ordering new ui and panel to resolve the issue.; ordrng 1 W11460908 (controll panel) and 1 W11460962 (ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rising Sun, Maryland 21911
Alexander W.
Job Details:
11/29/2022
Cx stated unit not cooling properly inspected tested and verified cx complaint found defrost heater harness defective causing unit not to defrost ordering EVAP harness cannot reached due to SO part cx aware part delivered to home. ; ordrng 1 W11581973 (Evap harness)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/29/2022
cx she opened the door to upper over and handle and door came apart.; ordrng 1 W10877562 (glass-door) and 1 W10575917 (spacer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
11/29/2022
GOT HERE control board was on already same condition overfrost called TL explained all I have done checked resistance again of sensors TL states that control is the issue againACCORDING TO TL PART # NEEDS TO BE SEND TO A PARTS RESEARCH TEAM TO SEE IF THERE'S A DIFFERENT PART # SINCE WE CAN ONLY CHOOSE PART FROM A PREVIOUS ENGINEERING CODE let CX know SR#7734795995; ordrng 1 W11203924 (contrl-box CX complaint need to have it research) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Colonial Heights, Virginia 23834
John P.
Job Details:
11/29/2022
CX complaint unit not working ordering lid lock.; ordrng 1 W11394572 (Lid lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
11/29/2022
went to install support opened package found ui for fridge in package reordering one on UM right glide holding basket correctly top shelf bowed; ordrng 1 w10794550 (support) and 1 W11084821 (frame)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near York, Pennsylvania 17403
Bernard M.
Job Details:
11/29/2022
"Cx complaint the unit doesn't work. Inspected unit and found it experienced a thermal event at the terminal. Found the L1 wire had broken and the block and melted. Also found minimal damage at the power cord. Ordering parts, once in contact cx to reschedule.; ordrng 1 WP3397659 (terminal block) and 1 WP3397659 (terminal block kit)"
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Fort Washington, Maryland 20744
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit burning clothes. cx had a shirt with a hole in it. hole was about the size of a nickle. issue only happened once. grating in the rear of unit is discolored but nothing out of the ordinary. i found F2E1 stuck key saved. cleared code and ran a timed dry on high heater. temp prob in the unit showed it reached 190 and cycled down to 120. air flow meter shows good air flow for gas dryer. i called techline to document. they had me run unit with door open, no visable flame in the unit. i texted a picture of the burnt clothing and grate to techline. they advised replacing air duct assembly. SR#7735153161. called safety dept. this issued consession number to cover repair. M152R21WPL1. schedule when part is available.; ordrng 1 WPW10293765 (air duct assembly)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Great Falls, Virginia 22066
Jason A.
Job Details:
11/29/2022
"CX complaint MW doesnt heat. Test MW heats but MW cavity light doesnt turn on. Transformer primary & secondary measures good resistance & 12V to bulb. Bulb is open. Need to pull out MW to replace bulb. 2Tech + JJtoRETURN > JJ; ordrng 1 Look (look) and 1 2tech (2tech) and 1 W10886919 (lamp) and 1 W10886919 (lamp, JJ/VS) and 1 JJtoRETURN (JJtoRETURN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, Virginia 20152
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Not Making Ice - Side by Side Refrigerator. Inspected unit and found that the unit is making ice. The auger motor is not sending ice down the chute. No sound or movement from auger. Unit needs auger motor; ordrng 1 W11202789 (Auger motor)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Forest Hill, Maryland 21050
Neil H.
Job Details:
11/29/2022
"checked voltage getting 240 but neither element heating up need to fully removed unit need 2nd helper to remove and reinstall; ordrng 1 W11598122 (Element, Broil) and 1 W11545804 (Whirlpool Oven Bake Element) and 1 W10546519 (element) and 1 WP4449751 (thrmst-fix)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/29/2022
"cx complaint leaking right corner, found right foot had fallen behind flooring making unit leak forward, releveled entire unit and installed high loop under sink, while testing with panle off found slow drip form dispnser, dispenser not sitting flush and right corner screw hole stripped out, ordering dispenser and bracket; ordrng 1 WPW10671905 (deterg disp asm) and 1 WPW10462232 (brckt-disp)"
We serviced a
JENNAIR RANGE
Model JGD3430GB
Near Randallstown, Maryland 21133
Robert L.
Job Details:
11/29/2022
"cx complaint leaking gas, cx had unit installed , plumber used sniffer and found leak out RF burner, turned gas on , found very small leak from front right burner, valve stem locked in place and still signs of leak, ordering manifold (2 trib)........cx request to be put on cancelation list and request RL to return; ordrng 1 W10907218 (manifold) and 1 look (look)"
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDB13
Near Vienna, Virginia 22182
Christian C.
Job Details:
11/29/2022
Cx complaint unit would leak water underneath unit whenever IM is on. Inspected unit cycled IM. After valve turns on to fill IM I hear water dripping into drip pan underneath unit. Water is leaking from drip pan area. Unable to see where leak is from unless pulling unit out. Built in fridge 2 tech.; ordrng 1 WPW10281063 (drip pan) and 1 W10388653 (water tube) and 1 W10412488 (water tube) and 1 W11212166 (fill tube) and 1 look (look)
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Fairfax Station, Virginia 22039
Demonte S.
Job Details:
11/29/2022
"Installed the Tub, Tracks & Middle Rack. Inner Door will not close because it doesn't have a cut out for the Fan Motor. Will need to install Inner Door & Lower Rack. ; ordrng 1 W10712593 (DOOR-INNER) and 1 WPW10195032 (DEFLECTOR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Rockville, Virginia 23146
Jerod R.
Job Details:
11/29/2022
"tested unit advised customer of proper closing , did find ice bin gasket had crease in it ordered new; ordrng 1 W11171728 (door-ice)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/29/2022
"cx concern the unit light out and door not closing .. units hinges failed and not closing door fully, light is out in cavity . ordering hinges, arm, switches and bulb.; ordrng 1 WPW10128850 (arm) and 1 W11033422 (interlock harness) and 1 W10886919 (bulb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
11/29/2022
dropped ice once after service call completed harvest checked freezer temp set to 0 f showing 0 f on thermocoupler and showing 36 in fridge section checked evap not frosted over callled tech line ran test 36 fan motor ramps up but surges and starts back over again tech sugguesting fan motor for iceroom 110 due on return; ordrng 1 W10846539 (fan motor)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Sterling, Virginia 20164
Richard B.
Job Details:
11/29/2022
"part damaged , Adviseed CX reordering sump assembly. RB; ordrng 1 w11416363 (sump assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Baltimore, Maryland 21206
Keith H.
Job Details:
11/29/2022
cx complaint is no ice inpsected unti put into diagnsotics found e2 error tried to force harvest icemaker and it doenst repsond however i was able to complete fill test ordeirng new icemaker cx owes 140 for labor; ordrng 1 W11579560 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Georgetown, Delaware 19947
Andrew W.
Job Details:
11/29/2022
"Per prior tech's diagnosis, replaced capacitor. tested unit and unit filled with water but would not drain. threw an F9E1 error code. checked drain pump and found the harness was severed at the connector. ordering lower harness. rescheduled for 12/5/22 am requested.; ordrng 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Milton, Delaware 19968
Andrew W.
Job Details:
11/29/2022
"Cx complaint is loud screeching noise coming from unit. tested and verified complaint. checked for error codes and found none. ran test cycle and when the unit went to slow down from the spin portion it made a loud screeching sound that i could no longer hear myself talking to the cx. unit had no obvious signs of component failure so spoke to MR about testing findings and agreed that a gearcase, motor, and belt should be replaced to correct this issue. all parts are in stock. rescheduled cx for 12/5/22 am requested.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
11/29/2022
unit leaking from undernath removed cover found tube going into valve not sucure sent with new tube same issuse ordering valve none in stock upper marlboro; ordrng 1 W10897719 (valve)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS00
Near Georgetown, South Carolina 29440
Jason T.
Job Details:
11/29/2022
"Installed all parts from prior visits, found new inlet vale not cycling during the test, intermittent connection within the valve circuit, also inlet line still needs to be corrected by the cx, re-ordering valve for the return visit, cx will be called to schedule a return visit, cx agreed.; ordrng 1 W10897719 (valve) and 1 LOOK (LOOK)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, Virginia 22942
Kyle A.
Job Details:
11/29/2022
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brambleton, Virginia 20148
Richard B.
Job Details:
11/29/2022
"CX complant. Dishwasher not working. Inspected unit and found F2E2 error code , DDisconnected UI from cntrol and also itself. Reseated connections and error code returned. Ordering UI assembly and console top; ordrng 1 W11368911 (ui) and 1 W11028305 (console)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Warwick, Maryland 21912
Alexander W.
Job Details:
11/29/2022
Installed parts per previous diag found capacitor now leaking oil ordering capacitor and sched with cx for 12/8; ordrng 1 W11428524 (Capacitor)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Leacock-Leola-Bareville, Pennsylvania 17540
Justin L.
Job Details:
11/29/2022
"Was able to access unit, unit ice maker works in diagnostic mode but isnt getting water. water fill tube is frozen, heater is not working. ordering new door due to failed heater built into door. Once approved please ship door to customer and customer will contact office once door has arrived.; ordrng 1 LW11026429 (freezer door ss) and 1 wp4373559 (fitting) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FE02
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
11/29/2022
As per previous tech was able to access unit and replace part. During testing found unit to still not pre-heat. Found element to not glow. Ohmed out and found OL. Ordering ignitor and once approved and in office will need to set return.; ordrng 1 WPW10324738 (ignitor)
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Norfolk, Virginia 23518
Zachery R.
Job Details:
11/29/2022
"cx complaint fan and light not working. checked unit, come to find defective blower motor, motor has proper voltage but is only humming will not turn. also left light is defective, as well as filter, filter not seating. ordering filter, motor, and returning with control. advised cx parts on back order and office will call for return visit.; ordrng 1 W11351717 (blower wheel) and 1 W11493395 (light) and 1 W10915369 (filter.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Norfolk, Virginia 23502
Zachery R.
Job Details:
11/29/2022
"cx complaint sporatic temps in fc, checked unit, unit has good frost pattern. verified unit is defrosting. come to find defective evap fan, control not sending proper voltage, ordering evap fan and acu to complete repair.; ordrng 1 W11546690 (control) and 1 WP2315549 (evap fan motor) and 1 W11546681 (harness)"
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM03
Near Ocean View, Delaware 19967
Frederick R.
Job Details:
11/29/2022
CX complaint is evap freezes over. Tested heater at board (43.6 ohms) thermistor at 7.65k ohms. Testeed heater in forced defrost and it works. Spoke to Scott an WPTL (SR#7735154252). He wants the UI and control replaced at the same time. If the unit continues to have defrost issues it will be processed as non repairable. Unit will not work properly even if defrost issue is resolved because unit is in garage. This will not cause a defrost issue though. SPoke to Christine at WPTP Shipping UI directly to CX and ordering control from Tribles. Order# 1537290305. Auth# W152U80NPL1.; ordrng 1 W11449482 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, Pennsylvania 17112
Fred G.
Job Details:
11/29/2022
"cx complaint one noise is still present, cx has video evedence of noise. sounds like a rubbing/grinding noise while unit is agitating. inspected unit and found 0 error codes saved. lifted unit up and removed belt cover and found 0 issues with the splutch,drive belt and drive motor. removed spin basket and found no issues there. noise has to be coming from gear case. we have replaced everything elese. called TL (SR7735094126) he agreed with me on replacing gearcase, splutch, drive belt, drive motor. called office and scheduled cx for 12/5/22.; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 looklook"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Waynesboro, Pennsylvania 17268
Sal R.
Job Details:
11/29/2022
"CX complaint is thar the bake is not working. I found the cooktop and broil elements to be opperating as designed. I found no continuity at the bake element. I am ordering 1 bake element (W11182108). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11182108 (bake element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Aldie, Virginia 20105
Daniel J.
Job Details:
11/29/2022
evap froze over replaced found gasket failing alos back too lower shelf adjusters failing to hold shelf securley ordering both gaskets and also two adjuster; ordrng 2 W10917313 (gasket)s and 2 W10817918 (assy block)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Stone Ridge, Virginia 20105
Daniel J.
Job Details:
11/29/2022
complaint unit isnt as cool at top of fridge as the bottom zone and ui not working spoke with customer work order built as oww he explained he has a extanded warranty and showed email from aig called office informed work order needs to be built through aig informed customer possible frozen over evap and bad ui or harness; saved tckt
We serviced a
AMANA REFRIGERATOR
Model AFF2534FES3
Near Springfield, Virginia 22153
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Drawer to Crisper has fallen off. Checker the lower Drawer. Pantry end cap has snapped on the left side. Unit will need the pantry end cap kit. Cx has paid in full by Card.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, Pennsylvania 17517
Justin L.
Job Details:
11/29/2022
Unable to find physical address. Reached out to office who attempted to contact cx to no response. Waited alotted time and moved on. Cx will need to call in and update address; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, Pennsylvania 17408
Bernard M.
Job Details:
11/29/2022
"When arrived cx stated they weren't able to get the lid open. Entered into diag and found error code F5E3 lid lock fault. Attempted to run test and the latch would just click. Ordering lid latch, found in stock and set return for 12/2. Office will contact cx with time frame; ordrng 1 W11513248 (lid latch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Farmville, Virginia 23901
Kyle A.
Job Details:
11/29/2022
Could not access ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chevy Chase, Maryland 20815
Emmanuel R.
Job Details:
11/29/2022
"Installed new control, tested unit. Found the icebox fan is not turning on and surges in diagnostic mode, ordering fan, Also the thermistor wasnt in my bin so ill have to reorder it,; ordrng 1 W10316760 (thermistor) and 1 W10846539 (fan)"
We serviced a
MAYTAG RANGE
Model MER6600FZ
Near Glenville, Pennsylvania 17329
Drew B.
Job Details:
11/29/2022
cx complaint that unit is not cycling the heat normally ion the right front burner. i found the switch to smoked insinde the windings and will need new right front burner switch pre id was lf switch call to reschd when approved in stock already; ordrng 1 WP3149404 (switch 90@trb) and 1 WP3149400 (switch 100@trb)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Lebanon, Pennsylvania 17046
Justin L.
Job Details:
11/29/2022
"Was able to access unit, while running diagnostic mode the unit would not spin but instead just hum. Checked capasitor and the capasitor failed. replaced capasitor with van stock and unit now works as designed. No further work needed.; ordrng 1 W11395618 (capacitor (JL VS)) and 1 look (look), used 1 W11395618 (capacitor) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Gloucester, Virginia 23061
Carl A.
Job Details:
11/29/2022
cx complaint of cavity light not working checked unit to find problem on board as power is coming to board but not putting on on that connection ordering control board for repairs; ordrng 1 W11443147 (CNTRL-ELEC)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Yorktown, Virginia 23690
Carl A.
Job Details:
11/29/2022
"cx complaint of unit running in spin mode for 35 mins non stop untill they unplugged the unit,also found damage to counsule called techline spoke with Chris ran unit through dag and found no problems at this time ordering parts needed for repairs SR#7735157006; ordrng 1 W11627413 (Control Unit Assembly, Machine And Motor) and 1 W11576953 (Console Assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Winchester, Virginia 22603
Danny R.
Job Details:
11/29/2022
checked all fused and blets control is clicking and unit is heating but no power to motor will need control and motor; ordrng 1 279787 (motor) and 1 W11413569 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Harrisburg, Pennsylvania 17109
Fred G.
Job Details:
11/29/2022
"cx complaint unit is making a buzzing noise and unit is not filling and shuts off. inspected unit and entered diag and found f8e1, f5e4, f0e5. clear codes and ran auto test and found no issues. tested every water valve at store and found all valves are dispensing water as designed. i did find the gearcase/ spin basket is out of balanced. also found splutch/motor has worn through the belt cover. splutch and belt are showing signs of wear. unit needs spin basket, gearcase, drive motor, drive belt, splutch, belt cover, 2 call count. once spin basket is in the cx hand they will call and set up a return visit.; ordrng 1 W11178224 (spin basket) and 1 W11449840 (gear case) and 1 W11283592 (motor-drve) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 2callcount and 1 W11409708 (belt shield)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Waynesboro, Pennsylvania 17268
Sal R.
Job Details:
11/29/2022
CX comliant was that the unti shuts down mid cycle. I found that the the console was not connected to the control securely causing the Display to shut off and turn on. I securly seated the harness and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Vienna, Virginia 22181
Christian C.
Job Details:
11/29/2022
"Cx complaint ice is clumping up and is leaking from chute. Inspected unit found ice bin cracked and ice frozen together in clumps. Right RC door gasket is torn. RC fan is not running even in diag mode. Installed rc evap cover. Evap fan now working. Service pointer W11539038. Ordering ice bin, right rc gasket, and control set.; ordrng 1 W11533213 (control kit) and 1 W10917313 (right RC gasket) and 1 W10910401 (ice bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, Virginia 23321
Anthony D.
Job Details:
11/29/2022
picked up data logger food it still freezing in crisper drawer and bottom shelf of rc called tech line spoke with adrian SR#7733384091 was advised to have data logger read before moving further and to have next tech call techline with findings from data logger; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabethtown, Pennsylvania 17022
Justin L.
Job Details:
11/29/2022
Cx complaint unit not cooling and was making noise. Was able to access unit and found unplugged. Plugged unit in and found compressor to turn on. After 35 minutes the unit only had a frost pattern anout 1/4 of the way. Unit has sealed system issue. Ordering 3 call sealed system repair. Office will need to set return visit; ordrng 1 W11546692 (evaporator) and 1 W11504448 (evap coupler) and 1 W11506620 (suction to evap) and 1 W11109499 (filter drier) and 1 W11504433 (heat loop to drier) and 1 W11504447 (drier coupler) and 1 W11370574 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 3 w11506635 (access valve)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manakin-Sabot, Virginia 23103
Jerod R.
Job Details:
11/29/2022
picked up logger; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fairfield, Pennsylvania 17320
Sal R.
Job Details:
11/29/2022
CX complacerns where that items are not spun out at end of cycle. I found that the stator nut was backed out. I was able to secure it and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, Maryland 21811
Frederick R.
Job Details:
11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, Virginia 23321
Zachery R.
Job Details:
11/29/2022
"upon arrival was not able to get inlet valve to release water supply, ordering inlet valve to complete repair.; ordrng 1 W11524655 (valve)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Castle, Delaware 19720
Michael E.
Job Details:
11/29/2022
"CX complaint: drum not turning. Tested and verified complaint. I found 1 of the rollers was siezing up which caused the belt to wear and break. I replaced the drum support rollers and drive belt using a dryer repair kit from van stock. Testred unjit and it is now working properly. CX paid for service, labor, S&H and parts by CC. Job is complete; ordrng 1 4392067 (dryer repair kit), used 1 4392067 (dryer repair kit) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Baltimore, Maryland 21215
Keith H.
Job Details:
11/29/2022
cx complaint is door is falling found thesprings of the hinges broken ordering new hinges; ordrng 1 W11573702 (hinge) and 1 W11573703 (hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Valley Lee, Maryland 20692
Robert A.
Job Details:
11/29/2022
"Cx complaint that the unit makes a squeaking and grinding noise when running. I inspected the unit to confirm the complaint. I found error codes: f2e1 f0e7. I ran a service cycle and heard the noise during spin and agitate. I checked under the unit, the slider, rotor and clutch appear to be in good condition. I calibrated the unit for the cx. The unit will need a new gearcase to resolve the issue. I'm ordering the part for the return visit. I set the return appt for 12/8.; ordrng 1 W11449841 (gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Gettysburg, Pennsylvania 17325
Sal R.
Job Details:
11/29/2022
"CX cinfomred me that the unti since the last visit has stoped working in bioth the RC & FC. I found no movment of the compressor. She also informed me that she has since bought a new unit. I called office and spoke to Ethan . CX is to be refunded Part, shipping, taxes, and labor charges. No work was preformed today. I am moving on and returning unsues part.; ordrng 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, Virginia 22031
Christian C.
Job Details:
11/29/2022
Installed FC door. Gasket is sealing fully. Cx wants nameplate and to be installed by us. Ordering nameplate.; ordrng 1 W10909682 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harrisburg, Pennsylvania 17102
Fred G.
Job Details:
11/29/2022
"cx complaint unit is not spinning clothes dry and has a burning smell. inspected uinit and found f7e1. cleared code and ran auto test and found unit finished with out issue. lifted unit up and found capacitor connector was not fully seated into capacitor and it has a thermal event and melted connector and capacitor end. replaced capacitor and tried to fix wires and found the rest of the wires were also fused together. unit needs lower hareness, control, drive motor. please call cx once parts are in to schedule a return visit.; ordrng 1 W10903238 (lower harness) and 1 W10890624 (motor-drve) and 1 W11170319 (control)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Enola, Pennsylvania 17025
Fred G.
Job Details:
11/29/2022
"i was able to access unit and replace the splutch as per previous tech. i also found the drive belt was worn. I replaced that with van stock. tested unit and found unit now checks good.; ordrng 1 W11239857 (belt (FG VS)), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rixeyville, Virginia 22737
Robert W.
Job Details:
11/29/2022
CX Complaint is the unit isnt making ice. Inspected unit and found error for IM tested im and IM wont harvest sensor is working properly unit is getting good water IM is getting good power. Ordering IM; ordrng 1 W11579560 (IM)
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Fredericksburg, Virginia 22406
Robert W.
Job Details:
11/29/2022
"Arr at cx and cx has a new issues the cooktop ignitor wont stop igniting the switches are off, found the harness appears to be good. Ordering cooktop spark module and harness and will use bake and broil and oven spark module on return; ordrng 1 WPW10475149 (CT spark module) and 1 W11376663 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FNBL00
Near Alexandria, Virginia 22308
Eric W.
Job Details:
11/29/2022
cx complant of unit leaking water inspected unit found water dripping from filter housing needs housing cx paid in full; ordrng 1 WP2186443 (Water Filter Housing)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, Pennsylvania 17013
Andrew S.
Job Details:
11/29/2022
"Cx complaint is that the unit will not start a cycle it locks, makes some noise and then goes to done. Upon arrival I found no error codes. I then ran the diag test and found that the unit is not agitating or spinning. I found that the capacitor has failed. I am ordering the capacitor. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11395618 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Newport News, Virginia 23605
Carl A.
Job Details:
11/29/2022
cxc omplaint of unit not wroking.checked unit to find no erro codes at this time ran unit through diag to find it to stop at agationfound few problmes with unit lid lock had failed along with cap and actuator ordering part needed for repairs; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsville, Virginia 23116
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit found gap in liner gasket heated and molded to form to liner tested unit now functions normally ; ordrng 1 W11566892 (Harness with bimetal)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Washington, District of Columbia 20024
Samuel R.
Job Details:
11/29/2022
cx complaint unit is sparking.inspected unit and found a front holder to sit properly and causing rack to spark when cx is heating two dishes.unit will need a new front holders and touch up paint.W10917540 2 tribles W10840759 3 tribles; ordrng 1 W10840759 (front hooks) and 1 W10917540 (paint)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/29/2022
cx complaint is the unit leaking and dispensor not working. cx had pumber inspect unit and said no issues with supply line. no saved codes. ran service cycle. dispsnor did not open. unit did not leak. ran serveral cycles without issue. advised cx on loading. she believes leak may have been caused by large items loaded incorrectly causing water to spray forward. ordering dispensor for return visit.; ordrng 1 W10861000 (detergent dispenser)
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/29/2022
"Cx complaint oven randomly stops working and shows F1E1.Ran diag, confirmed F1E1 error. Acoording to tech sheet, the unit needs both appliance managers repaced. Ordering appliance manager W11448962. The pre id one to be installed on return. Both parts cbe. Collecteed $120 with check # 1361, balance $125. Return visit 12/8/22; ordrng 1 W11448962 (apliance manager)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ
Near Monrovia, Maryland 21770
Ricardo S.
Job Details:
11/29/2022
"Cx complains that the burners not working propetly, the bruners takes long time to light.. connection and spark modudle cks ok.. unit need burners and cap set; ordrng 1 W10881749 (cap-burner) and 2 WPW10515455 (burnr-head)s and 1 WPW10515454 (burnr-head) and 1 WPW10515454 (burnr-head) and 1 W11162114 (burnr-top)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Gaithersburg, Maryland 20882
Marc M.
Job Details:
11/29/2022
"cx complaint unit still provoking f9e1 error. inspected unit and found similar fault to previous service. unit will run and drain when selected at ui, however durign conclusion of cycle unit will not drain. possible control failure to account for t drainp pump impellor resistance in water. will reorder pump and install control.; ordrng 1 W11410062 (control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Timonium, Maryland 21093
Justin S.
Job Details:
11/29/2022
cx says the unit is still making a lot of noise. no error codes present. ran the automatic test and the unit is filling draining agitating and spinning without any odd noises. had the cx load clothes into the unit and the unit doesnt make noise when agitating but during the spin cycle the unit started making a noise. load the unit when testing to verify the unit no longer makes the noise after replacing the parts; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W11409708 (actuator) and 1 W11395618 (cap) and 1 W11409708 (shield)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Timonium, Maryland 21093
Justin S.
Job Details:
11/29/2022
cx says the unit is only doing 1/2 the cycle. found a f7e4(basket reengagement) in memory. ran the diagnostic cycle and the unit si now getting a f6e3(communication) and a f0e5(balance) error codes. diagnostic cycle again and the same f7e4 and f6e3. when spinning the unit sounds terrible. the unit needs parts; ordrng 1 W11478526 (ui) and 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Martinsburg, West Virginia 25403
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit is not spinning out properly, leaving water behind. Checked for error codes and found none. Ran test cycle and the unit is draining properly, but there is a wobble to the basket. Issue is not a bearing problem, but basket appears to be out of round. Confirmed that the basket is out of round, causing balancing issues. Ordering tub assembly. 2 count, 2 labor repair.; ordrng 1 W11460604 (tub assembly) and 1 look (look)"
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYW0
Near Bryantown, Maryland 20617
Robert A.
Job Details:
11/29/2022
Cx complaint that the unit is not cooling. I inspected the unit and confirmed the complaint. I found that the evap fan is not running. I checked behind the evap cover and nothing is blocking the evap fan and it is getting 121v. The unit needs a new fan to resolve the issue. I also found the drain hose was clogged causing ice to form in the FC. I removed the ice and tested the drain hose for the cx. The unit needs a new evap fan motor to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WP2315539 (fan motor) and 1 WP2163777 (fan blade)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waldorf, Maryland 20603
Robert A.
Job Details:
11/29/2022
Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor responds and spin. The chute door opens but no ice comes out. I removed the ice bin and found the augor motor shaft rod that makes contact with the ice bin is bent. The teeth are not catching the ice bin. The unit needs a new augor motor shaft rod to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 WPW10258544 (shaft drive) and 1 WP2220458 (auger motor coupler) and 1 WP2305382 (washer)
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS1
Near Fairfax, Virginia 22032
Lloyd B.
Job Details:
11/29/2022
"Cx complained the unit did not make ice. Inspected the unit and found that it fills and drains but does not recirculate, the pump just buzzes. Unit needs new recirculation pump; ordrng 1 W11542867 (recirculation pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annandale, Virginia 22003
Lloyd B.
Job Details:
11/29/2022
Cx complained of damage. Inspected the unit and found there are dents on the rh door. Unit needs new door; ordrng 1 W10815687 (rh door)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Woodbridge, Virginia 22193
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Dryer is making squeaking noise. Ran the Dryer. The Rollers & Pulley Wheel are squeaking. Unit will need Rollers & Pulley wheels. ; ordrng 5 WPW10314173 (Whirlpool Dryer Drum Roller)s and 1 W10837240 (Whirlpool Dryer Idler Pulley)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Charlottesville, Virginia 22901
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not washing, going straight to done. Found F7E1 error code, tachometer not able to read basket speed. Ran high spin speed test, actuator pulls splutch into gear and speeds up then kicks F7E1 error code. Replaced actuator, issue persists. Service pointer W11632927 pertains to issue, ordering motor, harness, and capacitor. Found evidence of belt slipping, ordering tighter belt to stop squeeling noise on acceleration. Diagnostic mode would only engage one time, afterwards I could not get unit to respond in any function, no lock water or spin though unit was turning on. Ordering control as well.; ordrng 1 W11590868 (harness) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11567712 (control) and 1 W11481722 (Actuator EF VS) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Martinsburg, West Virginia 25403
Ken M.
Job Details:
11/29/2022
Customer complaint is that the unit is running noisy. Inspection of the drive system found the belt cover is bowing up into the splutch pulley. Unit needs a new belt cover.; ordrng 1 W11409708 (cover) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, Maryland 21811
Frederick R.
Job Details:
11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 1 look (look)"
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS03
Near Stafford, Virginia 22554
Robert W.
Job Details:
11/29/2022
Cx Compolaint is the unit is giving an error code. Inspected unit and found console not responding and will throw error F2E1 stuck key cycled power and checked connections and all is good UI wont respond properly. Ordering UI; ordrng 1 W11236885 (Console) and 1 LOOk (Look)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, District of Columbia 20003
Samuel R.
Job Details:
11/29/2022
was now able to test unit more without cx having to leave early.found motor to be making grinding sound.unit will need a new motor W10890624 8 tribles called office to reschedule; ordrng 1 W10890624 (motor)