We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/29/2022
cx complaint detergent not desolving checked unit found f7e1 no heat code motor not turning in diagnostics verified 120vac from control to motor motor not turning also found worn gears on spray arm all parts in stock; ordrng 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor)
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Fairfax Station, VA 22039
Lloyd B.
Job Details:
11/29/2022
"Cx complained the unit would shut off during bake. Inspected the unit and found that it does shut off within seconds of being in bake and other times, taking several min before shutting off. At the control, there is a constant 110vac when shutting off. Checked wires and there aren't any broken. C hecked in broil setting and it didn't turn off. Checked the bake element and it has 16ohms. Fixed the neutral wire at the control and tested again and when it goes out, there is not 120v from L1 to N, and N to L2 has 240v and L2 to L1 has 240v. Cx now needs electrician. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near King and Queen Court House, VA 23085
Jonathon C.
Job Details:
11/29/2022
"cooktop damaged on arrival. spoke to office, reordered part. cx will likely be unable to meet us for repair when the new one comes. requested that we complete repair with no one home.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Chesterfield, VA 23838
John P.
Job Details:
11/29/2022
"CX complaint unit not working checked unit found bad cold valve valve getting 120 volts but not opening, replaced the valve calibrated tested working as designed"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/29/2022
cx complaint the temp not accurate temp up +15 calb. temp accurate on my meter now checked good and accurate now.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/29/2022
cx she opened the door to upper over and handle and door came apart.; ordrng 1 W10877562 (glass-door) and 1 W10575917 (spacer)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/29/2022
top rack not getting cleaned bottm working better replaced middle spray arm and water is coming out but not making it to the dishes on top ordering feed tube and; ordrng 1 W10861745 (manifold) and 1 WPW10327455 (spray arm) and 1 WP3400918 (retainer) and 1 W10843168 (manifold)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Elkton, MD 21921
Alexander W.
Job Details:
11/29/2022
Cx stated loud noise coming from dryer inspected tested and verified cx complaint found idler pulley defective replaced with one from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Richmond, VA 23220
Joseph D.
Job Details:
11/29/2022
"replaced all 12 bulbs, unit now illuminating properly. followed service pointer s code S84638"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near York, PA 17403
Bernard M.
Job Details:
11/29/2022
"Cx complaint the unit doesn't work. Inspected unit and found it experienced a thermal event at the terminal. Found the L1 wire had broken and the block and melted. Also found minimal damage at the power cord. Ordering parts, once in contact cx to reschedule.; ordrng 1 WP3397659 (terminal block) and 1 WP3397659 (terminal block kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Gloucester, VA 23061
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not cooling ,checked to find little to no frost pattern on either evaps,called LR spoke with him and confrimed seal system was advise to order the parts,cx did not wish for a est at this time charging service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/29/2022
cx complaint unit not making ice checked unit found fc temp -3* IM cycled no water fill tube frozen found open heater in door heater not servicable ship door directly to CX; ordrng 1 LW11026425 (dor-fip) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Bowie, MD 20720
Shawn D.
Job Details:
11/29/2022
"cx complaint door not working right and are loose. inspected unit and confimred fridge door not closing right and is loose. found upper screws loose and stripped. got screws out and grabbed new ones from v/s installed them then raised front of unit up and doors are now tight and closing good. unit is good; ordrng 2 W11579735 (screws SD V/S)s, used 2 W11579735 (screws SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/29/2022
replaced control and tested unit.ran unit in normal cycle.unit now working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Carlisle, PA 17015
Fred G.
Job Details:
11/29/2022
"cx complaint unit is not making ice. inspected unit and took FC temp reading with thermial cuppler and found -4 degrees. ran test 56 and found E5, timed ice making. ran test 57 and found ice maker completed harvest test. ran test 58 and found 1/0. test 37 shows 01/pass. test 36 I found ice box fan came on. test 45 I found no water coming to ice maker. I found dual water valve is spraying and I also found fill tub heater is showing open and fill tube is frozen. unit needs dual water valve and fill tub heater. please call cx once parts are in to schedule a return visit.; ordrng 1 W11087201 (heater) and 1 W11482383 (dual water valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Richmond, VA 23235
Joseph D.
Job Details:
11/29/2022
"cx complaint unit leaking, found leak at valve at wall, shut off valve recommend professional plumber to repair valve at wall/home plumbing"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Washington, DC 20018
Samuel R.
Job Details:
11/29/2022
cx complaint unit is not cooling.inspected unit and found evap frozen.ran all test per techline and found broken wire in cabinet.unit is deemed unrepairable
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Stewartstown, PA 17363
Drew B.
Job Details:
11/29/2022
replaced pre id freezer door now checks good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Topping, VA 23169
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not turning on at all,checked unit to find board being unreponsive at all replaced control board tested and calibrated unit works as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near College Park, MD 20740
Israel R.
Job Details:
11/29/2022
SR// 7735160515. Customer complaint unit is not catching the pantry drawer and it falls out of the track. We have replaced the tracks and still the same. They call customer service and whirlpool told them that we will be able to order parts that it needs but the unit does not have anything wrong is the design the drawer is pulled and if not pulled slow and straight the drawers falls out. I called techline and they had me messuring the cabinet and the front of the cabinet is wider than the back i get 28 inches exact and 28.5 to 28 3/4. I took pictures and sent them to whirlpool. THey are sending the unit for review because if it is expaninding in the front too much the unit will be unrepairable. Waiting on whirlpool review.; saved tckt
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC7HS02
Near Clinton, MD 20735
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit taking hours to cool down and at one point powering off on its own causing time and date to be wrong. unit was on when i arrived and both ovens were room temp. time and date were wrong. i checked for codes and found F6E4 UI to control state status. cleared code and ran each oven for a short time. unit worked properly, no code returns. unit is not connected to wifi. called techline to document, they had me check door gaskets, run cooling fans. advised not replacing any parts unless F6E4 returns. said to replace both boards at the same time if error returns. advised having cx connecto to wifi to fix time/date issue. gave cx SR# and IT dept number. unit is working as designed."
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near York, PA 17404
Bernard M.
Job Details:
11/29/2022
"Replaced all parts per previous tech, ran 45 and icemaker filled, instructed cx to make sure ice is being dispensed into bin and not icing together. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB
Near Virginia Beach, VA 23452
Austin D.
Job Details:
11/29/2022
cx complaint the unit is making alot of noise. checked the unit and found that the compressor is rattling internally. ordering all parts needed to resolve the issue.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11578004 (evaporator) and 1 r600 (r600) and 1 sstech (ss tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bowie, MD 20721
Shane B.
Job Details:
11/29/2022
cx complaint is the door swing open to hard. i explained the unit doesnt have slow close hinges or anything to stop or slow the door. i adjusted the feet to help slow the door so it doesnt swing so hard. unit is still sitting level. cx isnt happy with unit be understands it is working as designed.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500EBS
Near Wellsville, PA 17365
Andrew S.
Job Details:
11/29/2022
"Cx complaint is that the lower oven is not heating up as it should. Upon arrvial I found that the lower oven temp is more than 40 degrees off after doing a calibration test. I am ordering the lower oven control and temp sensor. I am also ordering a 2 tech due to the ove being in the corner of the kitchen and only having a few inches of clearance on the LH side. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11598200 (Control, Lower oven) and 1 W11598120 (Temp sensor)"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Austin D.
Job Details:
11/29/2022
helped ZR with the repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rising Sun, MD 21911
Alexander W.
Job Details:
11/29/2022
Cx stated unit not cooling properly inspected tested and verified cx complaint found defrost heater harness defective causing unit not to defrost ordering EVAP harness cannot reached due to SO part cx aware part delivered to home. ; ordrng 1 W11581973 (Evap harness)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Brandywine, MD 20613
Shane B.
Job Details:
11/29/2022
complaint is the unit loosing power during a cleaning cycle. bottom oven is locked shut. i got both doors off. found fuse is blown. ordering part. schedule when available. cx asked that i leave bottom door off so she can clean oven. top door is back on.; ordrng 1 WPW10545291 (fuse-thrml)
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS1
Near Richmond, VA 23233
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had bad bake element , replaced and tested unit is now fully functional"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Chesterfield, VA 23838
John P.
Job Details:
11/29/2022
"CX complaint unit not working checked unit found bad cold valve valve getting 120 volts but not opening, replaced the valve calibrated tested working as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/29/2022
"cx concern the unit light out and door not closing .. units hinges failed and not closing door fully, light is out in cavity . ordering hinges, arm, switches and bulb.; ordrng 1 WPW10128850 (arm) and 1 W11033422 (interlock harness) and 1 W10886919 (bulb)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/29/2022
went to install support opened package found ui for fridge in package reordering one on UM right glide holding basket correctly top shelf bowed; ordrng 1 w10794550 (support) and 1 W11084821 (frame)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chester, VA 23836
Chris B.
Job Details:
11/29/2022
replaced fc door tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
"installed parts again, strictly adhering to the instructions proivded by technical pointer W11498806. completed DLMS calibration cycle and documented call with Leon at Techline. . unit now checks good."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lorton, VA 22079
Lloyd B.
Job Details:
11/29/2022
Cx complained the knob did not turn. Inspected the unit and found it was the valve that did not move. Unit needs new manifold; ordrng 1 W10907218 (manifold)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near California, MD 20619
Robert A.
Job Details:
11/29/2022
"Cx complaint that the unit is making a loud gurgling noise. I inspected the unit to confirm the complaint. The unit is making plenty of ice. I ran an auto service cycle, the noise was identified while the recirculation pump was running. I also ran the recirculation pump in manual test and the noise was presnet again. I showed the 'use and care guide' on page 3 about normal noises. The cx understands that the noise is normal. THe unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit does not want to start. Tried to put the unit into diagnostics, but the unit would not respond. Can power the unit on, but it does not start. Some keys do not respond in normal operation. Ordering console. Need 2 techs, unit is stacked.; ordrng 1 W11591400 (console) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Myrtle Beach, SC 29588
Jason T.
Job Details:
11/29/2022
"Cx complaint, not cooling-freezing properly, found temps at 3 degrees freezer, 35 degrees in fridge. unit was located at an outsude enclosed porch, this being the cause of the issue concerning the temps not always being correct. Advised cx to have the unit located in a room temperature above 60 degrees in order to operate properly, unit is working as designed, cx agreed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/29/2022
Cx complaint unit leaving clothes soaked at the end of the cycle. Was able to access unit and found it bouncing around empty. Checked suspension leveled unit and calibrated and unit is now operating as designed no further work needed
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/29/2022
"cx complaint no operation, checked unit found F9E0 miswired, and f6e1 communication code, entered diagnostics, no relays would activate, pulled unit verrified 249 vac and proper polarity to control, relays began activating, called techline spoke with austin sr7735155947 advised to check connections and advise cx to monitor unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23838
Joseph D.
Job Details:
11/29/2022
"cx complaint unit rattling could not confirm complaint but unit missing levelling leg, unable to straighten cabinet without leg will need two tech to tilt unit back to get leg on please.; ordrng 1 WPW10515763 (roller) and 1 WPW10141622 (leveling leg) and 2 2tech (2 tech to lift unit)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details:
11/29/2022
"cx complaint mullion flap not engaging properly, confirmed complaint, cabinet crooked / not level, adjusted cabinet so mullion engages properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Upper Marlboro, MD 20772
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit is not making ice. I jumped out T and H on ice maker, water valve did not cycle. Tested resistance with meter, read 1.5 ohms, new valve read 188 ohms. Ice maker valve being out of spec could cause ice making/leaking issues. Replaced ice maker and water valve, jumped T and H to start harvest cycle, ice maker harvested and filled. Unit is now working properly."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Smyrna, DE 19977
Michael E.
Job Details:
11/29/2022
"CX complaint: not tumbling. Tested and verified compklaint. I found the belt was broken but the suppoirt rollers and pulley wheel were all easily spinning. Replaced belt, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Chesterfield, VA 23832
Joseph D.
Job Details:
11/29/2022
"CX complaint low was action on top shelf, did find gasket to top wash arm deformed and water shooting out the improper way, adjusted to rack to seperate level and wash action should resume properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MQF1656TEW02
Near Hyattsville, MD 20782
Samuel R.
Job Details:
11/29/2022
cx complaint unit is not cooling.inspected unit and could confirm.checked unit and found evap fan not to be working.unit did have proper frost pattern.unit will need a new evap fan WPW10236142 2 tribles; ordrng 1 WPW10236142 (fan)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC3
Near Westminster, MD 21157
Brian R.
Job Details:
11/29/2022
replaced parts ordered as well as cleared codes. ran a DLMS cycle then auto test as well. unit now checks. job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Myrtle Beach, SC 29572
Jason T.
Job Details:
11/29/2022
"Installed parts with a helper tech PF, verified pre-heat cycle at 350 degrees, cycle tested unit to allow for oven calibration, 5 degree with sensor test....verified all unit functions for proper operatuion, working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/29/2022
cx complaint the unit is not turning on. checked the unit and found that the ui has had some water corroision forming due to the panel adhesive above it being defective. ordering new ui and panel to resolve the issue.; ordrng 1 W11460908 (controll panel) and 1 W11460962 (ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/29/2022
"cx coplaint cant open freezer door, evap drain clogged filled base so high its caught drawer, cx must manuallly defrost for 48 hours or until door opens and ice can be removed, turned cooling off per cx request and rescheduled for friday to return, needs drain tube replaced and drain hole steamed out; schdld next appmnt for 12/2 FRI !"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, DE 19958
Frederick R.
Job Details:
11/29/2022
assisted AT at appt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Richmond, VA 23235
Joseph D.
Job Details:
11/29/2022
"cx complaint unit leaking, found leak at valve at wall, shut off valve recommend professional plumber to repair valve at wall/home plumbing"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Rockville, VA 23146
Jerod R.
Job Details:
11/29/2022
"tested unit advised customer of proper closing , did find ice bin gasket had crease in it ordered new; ordrng 1 W11171728 (door-ice)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Colonial Heights, VA 23834
John P.
Job Details:
11/29/2022
CX complaint unit not working ordering lid lock.; ordrng 1 W11394572 (Lid lock)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near White Hall, MD 21161
Justin S.
Job Details:
11/29/2022
replaced the front panel front drawer and both sliders and the unit is now closing the drawer better. the unit is now good
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Stephens City, VA 22655
Danny R.
Job Details:
11/29/2022
found the gear case making noise popping and grinding and making motor strain this will cuase it to over fill or under fill cx will gear case; ordrng 1 W11454734 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/29/2022
"Cx complaint unit is not working properly inspected unit used black light whole backend lit up majority in drip tray and off the condenser side of the compressor ordering compressor, drier, coupler, and evap for repair covered under entitlements ; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11536253 (Evaporator) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Woodbine, MD 21797
Brian R.
Job Details:
11/29/2022
came out to replace vavle and pulled old valve and both sides had grit in them. had to flush hot line out. cold side is the one that gets blocked off. went over unit and water issues with cx. recalibrated and ran auto test. unit now checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Baltimore, MD 21216
Keith H.
Job Details:
11/29/2022
7734888988...cx complaint is unti is smokey inspected unit and found unit has never been used and instructed them to let unit heat for about 20-30mins to burn off that coating on the inside. i called whpl saftey to reprot findings
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Washington, DC 20002
Mitchell H.
Job Details:
11/29/2022
cx complaint unit not cooling well. found both sections around 50 degrees. reclaimed high side to barely any r134. opened low side and it all came out of there. unit has a clog. put new drier and coupler on and flushed system with nitrogen. big puff of compressor oil and r134 came out. vacc unit and filled to 4.3 oz. unit is now cooling good. job completed.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Bel Air, MD 21014
Neil H.
Job Details:
11/29/2022
where the lint catch goes had felp sticking out and lint collected to the left i removed cover of catcher housing adjusted felp checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Taneytown, MD 21787
Brian R.
Job Details:
11/29/2022
replaced door and checked over unit with cx. he said everything works great. got water out door and advised he should start to see ice in the next few hours and unit checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Newark, DE 19711
Michael E.
Job Details:
11/29/2022
Upon arrival i found that the unit is still stacked and will require a second tech to service. This will need to be scheduled with 2 techs. No service done today; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/29/2022
"cx complaint, bad door switch. door switch was a nightmare, basically glued in by the insulation. called techline to report non repairable, just before they answered i managed to dig enough foam out to succesfully replace switch. documented with techline in case of future issues. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, VA 23455
Zachery R.
Job Details:
11/29/2022
"cx complaint unit not making ice. checked unit. come to find defective icemaker. icemaker has proper voltage but not harvesting. checked wires under fc door, wires are good, quoted cx, replaced icemaker, tested, unit working as designed. advised cx to wait 24 hours to allow ice to form."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/29/2022
GOT HERE control board was on already same condition overfrost called TL explained all I have done checked resistance again of sensors TL states that control is the issue againACCORDING TO TL PART # NEEDS TO BE SEND TO A PARTS RESEARCH TEAM TO SEE IF THERE'S A DIFFERENT PART # SINCE WE CAN ONLY CHOOSE PART FROM A PREVIOUS ENGINEERING CODE let CX know SR#7734795995; ordrng 1 W11203924 (contrl-box CX complaint need to have it research) and 1 LOOK (LOOK)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Herndon, VA 20171
Richard B.
Job Details:
11/29/2022
"CX complant, F2E0 error code. Inspected unit and found stuck key error code f2e0 . Cleared error code and error returned. Installed new console and tested unit, Working as designed. cCX now aware as to how sensetive the console is , Advised just like a touch screen on phone. Advised CX to lock keypad when cleaners cleaning . Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chevy Chase, MD 20815
Emmanuel R.
Job Details:
11/29/2022
"Cs unit is showing error code f8e4 overfill. Confirm complaint. Diagnostic is showing fae2 vent wax motor electrical problem. and f8e4 overfill switch. Found the float switch not securely connected . Confirmed wax motor is operating normally. Ran test cycle and each time it completed it good, no error codes came back and completed test cycle. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, DC 20002
Mitchell H.
Job Details:
11/29/2022
cx complaint unit not wokring. got to unit and replaced console. no more lifting but still not working. control ui is non responsive. ordering for retrun visit.; ordrng 1 W11460962 (control ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MISSING
Near Woodlawn, MD 21244
Robert L.
Job Details:
11/29/2022
"upon arrival cx met me at parking saying she called in and tried to change the repair to her dryer byt we dont service GE, and her fridge issue was someone spilled, so canceling call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MISSING
Near Woodlawn, MD 21244
Robert L.
Job Details:
11/29/2022
"upon arrival cx met me at parking saying she called in and tried to change the repair to her dryer byt we dont service GE, and her fridge issue was someone spilled, so canceling call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MISSING
Near Woodlawn, MD 21244
Robert L.
Job Details:
11/29/2022
"upon arrival cx met me at parking saying she called in and tried to change the repair to her dryer byt we dont service GE, and her fridge issue was someone spilled, so canceling call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MISSING
Near Woodlawn, MD 21244
Robert L.
Job Details:
11/29/2022
"upon arrival cx met me at parking saying she called in and tried to change the repair to her dryer byt we dont service GE, and her fridge issue was someone spilled, so canceling call"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Baltimore, MD 21207
Keith H.
Job Details:
11/29/2022
cx complaint is constant chime inpsected unit and found the leak sensor wet therefore not starting cx says it overfilled one day because drain was clogged and they addressed drain issue but werent aware of sensor i cleaned and dried sesnor tested it unit is working
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/29/2022
top rack not getting cleaned bottm working better replaced middle spray arm and water is coming out but not making it to the dishes on top ordering feed tube and; ordrng 1 W10861745 (manifold) and 1 WPW10327455 (spray arm) and 1 WP3400918 (retainer) and 1 W10843168 (manifold)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Murrells Inlet, SC 29576
Jason T.
Job Details:
11/29/2022
"Cx complaint, right side door gasket is seperated, also the left gasket is starting to offset from the door liner. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 2 W10917313 (gasket-dor)s"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, VA 23860
Chris B.
Job Details:
11/29/2022
cx comp unit will not heat insp unit conf cx comp found all switches and wires and fuses working found only 120v at l1 and no power off l2 tripped breaker tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Glen Allen, VA 23059
Jonathon C.
Job Details:
11/29/2022
"cx complaint, door swings open hard and ice falls out of ice chute when youpull you cup away. explained that the complaints she was having and working as designed and that she will have to call customer care. unit working as designed job is complete."
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Austin D.
Job Details:
11/29/2022
helped ZR with the repair.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Leesburg, VA 20175
Ezra M.
Job Details:
11/29/2022
"unit heating, making excessive noise, noise coming from motor bracket vibrating against bottom of cabinet when running.; ordrng 2 W11113654 (pad)s and 1 WP483219 (insultd-pd)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
"installed parts again, strictly adhering to the instructions proivded by technical pointer W11498806. completed DLMS calibration cycle and documented call with Leon at Techline. . unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Stanardsville, VA 22973
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not making ice. Found ice maker fill line blocked. Removed blockage, charged cx 120 diagnostic. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Ashburn, VA 20147
Ezra M.
Job Details:
11/29/2022
"pantry led module out, replaced led module, all lights working properly.; used 1 W10695459 (led module) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Washington, DC 20002
Mitchell H.
Job Details:
11/29/2022
replaced upper rack with new one. transfered all plastics to new rack. tested. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chesapeake, VA 23323
Austin D.
Job Details:
11/29/2022
"came out to resolve the issue with the unit. disassembled the unit as needed. replaced all parts and tested the ice maker, thermistor, valve, etc. all working as designed. advsied cx to monitor the unit and if any issues persists to give the poffice a call.. cx agreed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Silver Spring, MD 20902
Roberto I.
Job Details:
11/29/2022
"CX complaint no wash.Ran diag, found 4-3 error. The wash motor didn't run. Confirmed 119Vac supplied from the control to the motor. Ordering sump?motor assy W11025157. No access to the sump, a non removable toe kick is installed on the bottom of the unit, and must to be removed by the cx before we go back. Return visit 12/8/22; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Washington, DC 20015
Emmanuel R.
Job Details:
11/29/2022
"Cs wine glass holders are missing, confirmed complaint, I found the tin clips on the middle rack where damaged and wouldnt stay on the rack. I replaced 4 tin clips and inspected unit. Unit is now working properly."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
11/29/2022
"Installed the Tub, Tracks & Middle Rack. Inner Door will not close because it doesn't have a cut out for the Fan Motor. Will need to install Inner Door & Lower Rack. ; ordrng 1 W10712593 (DOOR-INNER) and 1 WPW10195032 (DEFLECTOR)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/29/2022
cx she opened the door to upper over and handle and door came apart.; ordrng 1 W10877562 (glass-door) and 1 W10575917 (spacer)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, MD 21210
Keith H.
Job Details:
11/29/2022
replaced all LEDs unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/29/2022
picked up data logger food it still freezing in crisper drawer and bottom shelf of rc called tech line spoke with adrian SR#7733384091 was advised to have data logger read before moving further and to have next tech call techline with findings from data logger; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/29/2022
"cx coplaint cant open freezer door, evap drain clogged filled base so high its caught drawer, cx must manuallly defrost for 48 hours or until door opens and ice can be removed, turned cooling off per cx request and rescheduled for friday to return, needs drain tube replaced and drain hole steamed out; schdld next appmnt for 12/2 FRI !"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Smithsburg, MD 21783
Sal R.
Job Details:
11/29/2022
I attempted to service the unit and found that with the washer and dryer in the closet the units are wjder then the door frame. I attempoted to move the dryer and found that it would not clear the door jam even with the washer moved completly against the wall. CX to make unit accessible for service to be provided. CX will call office once this has been done inorder to corretly diagnose the unit.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Woodsboro, MD 21798
Ricardo S.
Job Details:
11/29/2022
Repalced freezer door. the noise comes from underneath the unit.. so i level the unit and now the noise go away
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Washington, DC 20018
Samuel R.
Job Details:
11/29/2022
cx complaint unit is not cooling.inspected unit and found evap frozen.ran all test per techline and found broken wire in cabinet.unit is deemed unrepairable
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, VA 22180
Christian C.
Job Details:
11/29/2022
Cx complaint unit is not cooling in freezer section. Inspected unit. Thermistors tested good. FC and RC fan are working strong. Ice in ice bin in FC section. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Havre de Grace, MD 21078
Neil H.
Job Details:
11/29/2022
cx complaint unit not cycling properly found the unit had faulty hub replaced recalb than i ran unit to flush extra soap and explained to cx how important it is to run washer clean once a month and at this point to run cleaner 2 times in a row than only using 2 table spoons of detergent. 275.16 collected
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near College Park, MD 20740
Israel R.
Job Details:
11/29/2022
SR// 7735160515. Customer complaint unit is not catching the pantry drawer and it falls out of the track. We have replaced the tracks and still the same. They call customer service and whirlpool told them that we will be able to order parts that it needs but the unit does not have anything wrong is the design the drawer is pulled and if not pulled slow and straight the drawers falls out. I called techline and they had me messuring the cabinet and the front of the cabinet is wider than the back i get 28 inches exact and 28.5 to 28 3/4. I took pictures and sent them to whirlpool. THey are sending the unit for review because if it is expaninding in the front too much the unit will be unrepairable. Waiting on whirlpool review.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Glen Allen, VA 23059
Jerod R.
Job Details:
11/29/2022
part not sent; saved tckt