We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2022
"CX complaint MW doesnt heat. Test MW heats but MW cavity light doesnt turn on. Transformer primary & secondary measures good resistance & 12V to bulb. Bulb is open. Need to pull out MW to replace bulb. 2Tech + JJtoRETURN > JJ; ordrng 1 Look (look) and 1 2tech (2tech) and 1 W10886919 (lamp) and 1 W10886919 (lamp, JJ/VS) and 1 JJtoRETURN (JJtoRETURN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gordonsville, VA 22942
Kyle A.
Job Details:
11/29/2022
"Installed parts, tested unit, unit working as designed. Reported safety findings to whirlpool safety."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Portsmouth, VA 23707
Anthony D.
Job Details:
11/29/2022
cx complaint of loud sound durning cycle ran diagnostic mode no error codes ran test cycle found wash motor sounds like metal on metal replaced sump assembly with preid part tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Roberto I.
Job Details:
11/29/2022
"Replaced parts but shelves didn't aligned. Possible issue with side ladders or shelves. Ordering 2 side ladders WPW10372170, 3 shelves WPW10756310 and a shelf WPW10737427. If after this parts replacement stil not working, we have to call tech line.; ordrng 1 WPW10737427 (shelf) and 2 WPW10372170 (side ladder)s and 3 WPW10756310 (shelf)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Glen Allen, VA 23059
Jerod R.
Job Details:
11/29/2022
part not sent; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22911
Eric F.
Job Details:
11/29/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/29/2022
cx complaint the unit is just installed and leaking from underneath. found a leak at the seal on the pump. reseated the pump and got the leak to stop. ordering a new sump and pump to prevent the issue from happening again. i got it to seal but it did not feel perfect. will return once the pump and motor come in. part on fbo.; ordrng 1 W11613480 (sump and motor)
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/29/2022
"replaced display and control, tested, unit working as designed. secured control and display in bin."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS10
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2022
CX complaint FRIDGE doesnt dispense ice. Ice in bin melts & clumps. CX stuffed a towel in ice dispenser opening. Cleared ice block & replaced ice door motro & cover. Test cubed / crushed dispenses > JJ
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, VA 22180
Christian C.
Job Details:
11/29/2022
Cx complaint unit is not cooling in freezer section. Inspected unit. Thermistors tested good. FC and RC fan are working strong. Ice in ice bin in FC section. Unit is working as designed.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit burning clothes. cx had a shirt with a hole in it. hole was about the size of a nickle. issue only happened once. grating in the rear of unit is discolored but nothing out of the ordinary. i found F2E1 stuck key saved. cleared code and ran a timed dry on high heater. temp prob in the unit showed it reached 190 and cycled down to 120. air flow meter shows good air flow for gas dryer. i called techline to document. they had me run unit with door open, no visable flame in the unit. i texted a picture of the burnt clothing and grate to techline. they advised replacing air duct assembly. SR#7735153161. called safety dept. this issued consession number to cover repair. M152R21WPL1. schedule when part is available.; ordrng 1 WPW10293765 (air duct assembly)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, VA 22942
Eric F.
Job Details:
11/29/2022
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Spring Grove, PA 17362
Drew B.
Job Details:
11/29/2022
cx complaint that unit is not going through cycle iu found the long fill no fill code cx had just gotten unit and didnt have hot on and instrucred how unit works with water supply inside 30 days unit now checkd good
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Georgetown, DE 19947
Andrew W.
Job Details:
11/29/2022
"Per prior tech's diagnosis, replaced capacitor. tested unit and unit filled with water but would not drain. threw an F9E1 error code. checked drain pump and found the harness was severed at the connector. ordering lower harness. rescheduled for 12/5/22 am requested.; ordrng 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/29/2022
"cx complaint leaking right corner, found right foot had fallen behind flooring making unit leak forward, releveled entire unit and installed high loop under sink, while testing with panle off found slow drip form dispnser, dispenser not sitting flush and right corner screw hole stripped out, ordering dispenser and bracket; ordrng 1 WPW10671905 (deterg disp asm) and 1 WPW10462232 (brckt-disp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Broadlands, VA 20148
Richard B.
Job Details:
11/29/2022
"CX complant. No ice dispensed and food freezing in fresh food section. Prior diagnosis found unit needs a ice container due to broken cog . Reduced temps to recomended in fresh food section last visit and installed new ice container this trip. Used ice from old container to assure ice is dispensing and CX stated no longer freezing in fresh food section. Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Silver Spring, MD 20902
Roberto I.
Job Details:
11/29/2022
"Cx complaint enamel pealing off the drum and getting on the clothes.Inspected drum, confirmed complaint. Ordering drum W10899578; ordrng 1 W10899578 (drum) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model IIIIIIIIII
Near Palmyra, VA 22963
Eric F.
Job Details:
11/29/2022
"Cx refused service, thought diagnostic charge applied to labor. Unit is old, cx does not want to spend too much money repairing it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/29/2022
cx complaint unit not making ice checked unit found fc temp -3* IM cycled no water fill tube frozen found open heater in door heater not servicable ship door directly to CX; ordrng 1 LW11026425 (dor-fip) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Petersburg, VA 23803
John P.
Job Details:
11/29/2022
CX complaint unit not working checked unit found bad lid latch also found weak suspension quoted CX:W11130356 $120.98 suspensionW10810403 $102.13$15 shipping$110 laborTax
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Lucas R.
Job Details:
11/29/2022
replaced control board - calibrated and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Colonial Heights, VA 23834
John P.
Job Details:
11/29/2022
CX complaint unit not working ordering lid lock.; ordrng 1 W11394572 (Lid lock)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near York, PA 17403
Bernard M.
Job Details:
11/29/2022
"Cx complaint the unit doesn't work. Inspected unit and found it experienced a thermal event at the terminal. Found the L1 wire had broken and the block and melted. Also found minimal damage at the power cord. Ordering parts, once in contact cx to reschedule.; ordrng 1 WP3397659 (terminal block) and 1 WP3397659 (terminal block kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, VA 23093
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not advancing cycles. Found inlet valve on cold water side not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Midlothian, VA 23114
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had temps of 35 in ff section and was set to 36 , fr was at -2 and set to 0 , advised of temp settings and that use of a coil style thermometer will nt give accurate reading"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Brambleton, VA 20148
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Fan Noise - Convection Oven - Wall Oven. Open and remove the top door and racks. Removed original bow tie cover from previous technician recommendations. And installed new bow tie cover. Installed racks and door. Tested unit for noise, heard a woman sound about 6 min while heating. Pulled the unitbout from the wall and exchanged the original fan motor with a new fan motor with blade. Retested unit after installing unit back in the wall. Unit is working properly."
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDB13
Near Vienna, VA 22182
Christian C.
Job Details:
11/29/2022
Cx complaint unit would leak water underneath unit whenever IM is on. Inspected unit cycled IM. After valve turns on to fill IM I hear water dripping into drip pan underneath unit. Water is leaking from drip pan area. Unable to see where leak is from unless pulling unit out. Built in fridge 2 tech.; ordrng 1 WPW10281063 (drip pan) and 1 W10388653 (water tube) and 1 W10412488 (water tube) and 1 W11212166 (fill tube) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Elkton, MD 21921
Alexander W.
Job Details:
11/29/2022
Cx stated unit tub is leaking and not washing inspected tested and verified cx complaint found tub defective and separating from drum. Ordering drum bellow clamps and shock absorbers just in case will need a second tech for repair cannot reached due to SO part. ; ordrng 1 W11287253 (Tub) and 1 W11314648 (Bellow) and 1 W11314649 (Clamp) and 1 W11266654 (Clamp) and 1 W11316766 (Shock absorber) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/29/2022
"Adjusted level of unit, condensor was vibrating heavily ..."
We serviced a
JENNAIR DBL WALL OVEN
Model JMW2427IL03
Near Alexandria, VA 22305
Dustin F.
Job Details:
11/29/2022
"CX complaint: Unit not heating correctly while preheatingInspected unit, checked resistances and voltage on temp sensor 1092 ohms,broil element 14.5 ohms - 121vUnit needs 2 techs to pull out for further diagnosis. i advised CX to not use oven until we come back out with 2 techs to pull unit out and diagnose/fix the unit. while in my van she came out and apologized saying 'im so sorry your gonna hate me' CX stated she turned the power back on and accidently turned the oven on and heard a 'pop' noise. i inspected unit, confirmed my connections were good. ORdering Bake element, sending back the main control for return visit,Console,Harnass,OVen control, and both microwave fuses. for return visit 2 tech and 2 count if possible for time to diagnose, kitchen is small and CX is worried ; ordrng 1 W11545804 (Bake Element) and 1 WPW10260060 (Oven Control Board) and 1 W11454130 (Console) and 1 W11216677 (Harnass Main) and 1 WPW10017410 (fuse) and 1 W11188752 (Fuse) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Portsmouth, VA 23707
Anthony D.
Job Details:
11/29/2022
cx complaint of loud sound durning cycle ran diagnostic mode no error codes ran test cycle found wash motor sounds like metal on metal replaced sump assembly with preid part tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Sterling, VA 20165
Ezra M.
Job Details:
11/29/2022
"not completing cycle. unit storing f8e1, found loose wire harness to valves, reconnected, verified secure, tested, unit working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/29/2022
went to install support opened package found ui for fridge in package reordering one on UM right glide holding basket correctly top shelf bowed; ordrng 1 w10794550 (support) and 1 W11084821 (frame)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Newark, DE 19711
Michael E.
Job Details:
11/29/2022
"CX complaint: IM dismounted. Inspected and verified complaint. I remounted the IM, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details:
11/29/2022
control panel was dented replaced checksok
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/29/2022
"checked voltage getting 240 but neither element heating up need to fully removed unit need 2nd helper to remove and reinstall; ordrng 1 W11598122 (Element, Broil) and 1 W11545804 (Whirlpool Oven Bake Element) and 1 W10546519 (element) and 1 WP4449751 (thrmst-fix)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Henrico, VA 23231
Joseph D.
Job Details:
11/29/2022
"upon arrival and checking entitlements, this unit was denoted as field scrap. no warranty. explained to cx, cx stated they sued whirlpool and received settlement for it already"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Henrico, VA 23231
Joseph D.
Job Details:
11/29/2022
"upon arrival and checking entitlements, this unit was denoted as field scrap. no warranty. explained to cx, cx stated they sued whirlpool and received settlement for it already"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Charles City, VA 23030
Chris B.
Job Details:
11/29/2022
cx complaint unit has dents in both sides insp unit conf cx comp found dent in right and left sides of cabinet cx has yet too move into home house is vacant; ordrng 1 W10677266 (cabinet)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Stafford, VA 22556
Robert W.
Job Details:
11/29/2022
Cx Complaint is the unit is making noise. Inspected unit and ran unit got hot and starting making vibration noise pulled unit apart and found roller and idler are good vent assembly is making noising againt cabnet when it heats up adjust and tested unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Stephens City, VA 22655
Danny R.
Job Details:
11/29/2022
found the gear case making noise popping and grinding and making motor strain this will cuase it to over fill or under fill cx will gear case; ordrng 1 W11454734 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Midlothian, VA 23114
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had temps of 35 in ff section and was set to 36 , fr was at -2 and set to 0 , advised of temp settings and that use of a coil style thermometer will nt give accurate reading"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/29/2022
GOT HERE control board was on already same condition overfrost called TL explained all I have done checked resistance again of sensors TL states that control is the issue againACCORDING TO TL PART # NEEDS TO BE SEND TO A PARTS RESEARCH TEAM TO SEE IF THERE'S A DIFFERENT PART # SINCE WE CAN ONLY CHOOSE PART FROM A PREVIOUS ENGINEERING CODE let CX know SR#7734795995; ordrng 1 W11203924 (contrl-box CX complaint need to have it research) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Colonial Heights, VA 23834
John P.
Job Details:
11/29/2022
CX complaint unit not working ordering lid lock.; ordrng 1 W11394572 (Lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Adelphi, MD 20783
Israel R.
Job Details:
11/29/2022
"Customer complaint unit is was not cooling now it is. I tested the unit and the unit evap was overfrosted but is clearing. I removed the cover and while i was testting tjhe sensor the unit went to defrost. Heater is working ,sensor is working and good frost pattern. THe unit is working fans are working. Damper is working. Unit is working it could of been the door was left open, too much food. I adjusted the gaskets and tested. Unit is sealing. Unit is back to normal operation."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
11/29/2022
Per previous tech I was able to access and replace the control and console per SPW11498806. I then verified that the MS were transferred to the new componants. I then tested the unit and it is now functioning as intended. Jobc omplete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Richmond, VA 23222
Joseph D.
Job Details:
11/29/2022
"replaced failed icemaker, cycled, test 57 working properly. filled properly. unit now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Baltimore, MD 21206
Keith H.
Job Details:
11/29/2022
cx complaint is no ice inpsected unti put into diagnsotics found e2 error tried to force harvest icemaker and it doenst repsond however i was able to complete fill test ordeirng new icemaker cx owes 140 for labor; ordrng 1 W11579560 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, VA 20152
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Not Making Ice - Side by Side Refrigerator. Inspected unit and found that the unit is making ice. The auger motor is not sending ice down the chute. No sound or movement from auger. Unit needs auger motor; ordrng 1 W11202789 (Auger motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Ashburn, VA 20147
Ezra M.
Job Details:
11/29/2022
"pantry led module out, replaced led module, all lights working properly.; used 1 W10695459 (led module) from stock"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, DE 19720
Michael E.
Job Details:
11/29/2022
Replaced the capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
John P.
Job Details:
11/29/2022
CX complaint lid not staying in place ordering lid bushing; ordrng 1 WP21258 (Bushing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West Springfield, VA 22152
Lloyd B.
Job Details:
11/29/2022
Cx complained the unit would dispense rinse aid too soon. Inspected the unit and could not duplicate without waiting weeks and there are no error codes. Installed new disp assy. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Smithsburg, MD 21783
Sal R.
Job Details:
11/29/2022
CX complaint is that the unti is leaking oil. I found that there is oil presant on the bottm of the spin basket coming from under the agitator as well as oil leaking form under the unit collecting in the sheild. I am orderign 1 gearcase (W11454741) and 1 splutch (W10721967). Return visit should be 2 call counted due to the time it takes to replace a gearcase. Return date set for 12/13; ordrng 1 W11454741 (gearcase 21 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Richmond, VA 23222
Joseph D.
Job Details:
11/29/2022
"replaced failed icemaker, cycled, test 57 working properly. filled properly. unit now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
cx complaint unit not producing ice. inspected unit and found that the icemaker had produced ice for several days prior to stopping entirely. forced cycle and unit completed cycle and filled with water. possible stall in icemaker motor corrected by the force cycle. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Falls Church, VA 22043
Christian C.
Job Details:
11/29/2022
Cx complaint unit does not work and agitator is loose. Inspected unit no errors. Ran through service cycle. Heard a grinding noise while agitating or spinning. Inspected parts underneath unit. Found oil in shield. Quoted cx and they will not be going through with the repair. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/29/2022
GOT HERE control board was on already same condition overfrost called TL explained all I have done checked resistance again of sensors TL states that control is the issue againACCORDING TO TL PART # NEEDS TO BE SEND TO A PARTS RESEARCH TEAM TO SEE IF THERE'S A DIFFERENT PART # SINCE WE CAN ONLY CHOOSE PART FROM A PREVIOUS ENGINEERING CODE let CX know SR#7734795995; ordrng 1 W11203924 (contrl-box CX complaint need to have it research) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Washington, DC 20015
Emmanuel R.
Job Details:
11/29/2022
Replaced RH door gasket and used the heat gun to soften gasket. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/29/2022
"cx cant find pop but can see AGID of 11/8/21 and complaint called in on 11/7. cx complaint icemaker needs turned off because theres no water supply hooked up and unit is intermittently making low pitch humming noise. cx said she was trying get noise on video but she hasnt heard noise in a month but said her daughter heard it all night a couple days ago. inspected unit, no unusual noises. ran through all service tests, nothing making the noise. cx said noise stops when she touches door. more than likely something vibrating. put feet down to try and hold unit more steady to prevent vibration in case noise comes back. turned icemaker off. advised cx if noise comes back to try and get noise on video and find pop. cx understands. unit operating as designed at this time."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near New Castle, DE 19720
Michael E.
Job Details:
11/29/2022
Replaced the rear right and rear left burners. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/29/2022
unit leaking from undernath removed cover found tube going into valve not sucure sent with new tube same issuse ordering valve none in stock upper marlboro; ordrng 1 W10897719 (valve)
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Charles City, VA 23030
Chris B.
Job Details:
11/29/2022
cx comp unit has dent in rear of unit insp unit conf cx comp found dent in rear of unit cabinet ordering ione cabinet W11417445 house is vacant at the moment; ordrng 1 W11417445 (cabinet)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Springfield, VA 22152
Lloyd B.
Job Details:
11/29/2022
Cx has a unit that needed the upgraded element. Installed new heater and tested and the unit will heat and shall not leak. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Smithsburg, MD 21783
Sal R.
Job Details:
11/29/2022
I attempted to service the unit and found that with the washer and dryer in the closet the units are wjder then the door frame. I attempoted to move the dryer and found that it would not clear the door jam even with the washer moved completly against the wall. CX to make unit accessible for service to be provided. CX will call office once this has been done inorder to corretly diagnose the unit.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/29/2022
"cx cant find pop but can see AGID of 11/8/21 and complaint called in on 11/7. cx complaint icemaker needs turned off because theres no water supply hooked up and unit is intermittently making low pitch humming noise. cx said she was trying get noise on video but she hasnt heard noise in a month but said her daughter heard it all night a couple days ago. inspected unit, no unusual noises. ran through all service tests, nothing making the noise. cx said noise stops when she touches door. more than likely something vibrating. put feet down to try and hold unit more steady to prevent vibration in case noise comes back. turned icemaker off. advised cx if noise comes back to try and get noise on video and find pop. cx understands. unit operating as designed at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Millsboro, DE 19966
Andrew W.
Job Details:
11/29/2022
Per special project s code s17304 replaced heater element. tested unit and checked for leaks. no leaks detected and unit is working as designed. job complete.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Herndon, VA 20171
Richard B.
Job Details:
11/29/2022
"CX complant, F2E0 error code. Inspected unit and found stuck key error code f2e0 . Cleared error code and error returned. Installed new console and tested unit, Working as designed. cCX now aware as to how sensetive the console is , Advised just like a touch screen on phone. Advised CX to lock keypad when cleaners cleaning . Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/29/2022
cx she opened the door to upper over and handle and door came apart.; ordrng 1 W10877562 (glass-door) and 1 W10575917 (spacer)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Newark, DE 19713
Michael E.
Job Details:
11/29/2022
"CX complaint: UI goes blank intermitantly. Tested and verified complaint. I replaced the fascia, tested unit and it is now working properlty. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAW00
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/29/2022
replaced rc door cam and hinge with cam. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Sterling, VA 20164
Richard B.
Job Details:
11/29/2022
"part damaged , Adviseed CX reordering sump assembly. RB; ordrng 1 w11416363 (sump assembly)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2022
"CX complaint MW doesnt heat. Test MW heats but MW cavity light doesnt turn on. Transformer primary & secondary measures good resistance & 12V to bulb. Bulb is open. Need to pull out MW to replace bulb. 2Tech + JJtoRETURN > JJ; ordrng 1 Look (look) and 1 2tech (2tech) and 1 W10886919 (lamp) and 1 W10886919 (lamp, JJ/VS) and 1 JJtoRETURN (JJtoRETURN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Arlington, VA 22204
Dustin F.
Job Details:
11/29/2022
"CX complaint: Unit stops cooling then freezes up. they have to thaw out the unit every few weeks to get it to workInspected unit, confirmed CX complaint, CX had Water laying all over the floor from the unit defrosting. Inspected evap harnass, found brown wire for defrost heater backed out. Defrost heater ohmed out good, thermistor ohmed out at 14k in slushy slowball snow with the unit unplugged(seems Good) replaced evap harnass and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS
Near Brambleton, VA 20148
Richard B.
Job Details:
11/29/2022
"CX complant. Control fell inside. Prior diagnosis found unit needs hardware kit . Installed control plate to control and then fastened control plate to hood canopy securing control in holes . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23838
Joseph D.
Job Details:
11/29/2022
"cx complaint unit rattling could not confirm complaint but unit missing levelling leg, unable to straighten cabinet without leg will need two tech to tilt unit back to get leg on please.; ordrng 1 WPW10515763 (roller) and 1 WPW10141622 (leveling leg) and 2 2tech (2 tech to lift unit)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Colonial Heights, VA 23834
John P.
Job Details:
11/29/2022
"Cx complaint unit not working checked it found gear cases leaked oil all over Cam and belt, ordering gear case assembly; ordrng 1 2ct (2ct) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Fairfax, VA 22030
Lloyd B.
Job Details:
11/29/2022
"Cx complained the unit did not dispense water. Installed new water valve and filter housing, also cleared the line from the housing to the inlet hose and tested and it now works as designed, dispensing water and will make ice. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Littlestown, PA 17340
Sal R.
Job Details:
11/29/2022
I was able to drop off Ice bin. CX will call office once new doors arrive.; saved tckt
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Chester, VA 23831
Chris B.
Job Details:
11/29/2022
cx comp unit elements will not work found wire not seated on switch seated wire tested unit working as desighned also advised cx of coil elm temp sensor and unit coild eml will not just go high on full blast and stay red
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leesburg, VA 20176
Ezra M.
Job Details:
11/29/2022
"installed drain hose, verified unit draining properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rising Sun, MD 21911
Alexander W.
Job Details:
11/29/2022
Cx stated unit not cooling properly inspected tested and verified cx complaint found defrost heater harness defective causing unit not to defrost ordering EVAP harness cannot reached due to SO part cx aware part delivered to home. ; ordrng 1 W11581973 (Evap harness)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KHMS2040WSS0
Near Washington, DC 20015
Emmanuel R.
Job Details:
11/29/2022
"Cs unit doesnt heat, confirmed complaint. I found the magnetron has failed. Qutoed customer for repairs but unit is not in the best of shape, rust and mold everywhere. Customer declined repairs. Collected for svc call $120.00"
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Chester, VA 23831
Chris B.
Job Details:
11/29/2022
cx comp unit elements will not work found wire not seated on switch seated wire tested unit working as desighned also advised cx of coil elm temp sensor and unit coild eml will not just go high on full blast and stay red
We serviced a
WHIRLPOOL OVEN
Model WFE714HLAS0
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/29/2022
installed part and tested burner. unit is workign as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, DE 19975
Frederick R.
Job Details:
11/29/2022
replaced front door panel per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Waldorf, MD 20602
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit is not cooling, found unit room temp, all fans working. Checked compressor, sounded like it was running, amp draw (0.3 amps), removed evaporator cover and inspected for leaks, found no apparent leaks. Removed factory drier, found unit full of refrigerant, compressor not pumping. Installed new start device, compressor still not pumping. Installed UV dye drier from van stock. Unit will need new compressor, uv drier and coupler. compressor in stock at tribles, i spoke with sammy in the office and rescheduled return date for 12/5/22. sealed system tech 2count job; ordrng 1 WPW10466675 (compressor) and 1 w11506635 (coupler) and 1 w10143759 (drier) and 1 w10143759 (drier (AH V/S) look), used 1 w10143759 (drier (AH V/S) look) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Henrico, VA 23231
Jerod R.
Job Details:
11/29/2022
"pressures at low 3 hi 153, temps recorded at 37 ff and 2 in freezer ,called tech line spoke to Chris , said unit has good readings , and if a data logger is avaliable that is the best route sr#7735156358; ordrng 1 datalogger (data logger)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Fairfax Station, VA 22039
Lloyd B.
Job Details:
11/29/2022
"Cx complained of frost in the freezer. Removed frost, installed gasket and applied heat around the seal for a better fit. Job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/29/2022
After unboxing damage is much more extensive to lower door. Damage to liner and inner glass pack. Will need to return with upper and lower door parts.; ordrng 1 W11600222 (Upper door glass) and 1 W11518518 (Upper door handle) and 1 W11617223 (Lower door liner) and 1 W11598181 (Lower door divider) and 2 WPW10618107 (Divider glass)s and 1 W11600222 (Lower door glass)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Richmond, VA 23220
Joseph D.
Job Details:
11/29/2022
"replaced all 12 bulbs, unit now illuminating properly. followed service pointer s code S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Stanardsville, VA 22973
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not making ice. Found ice maker fill line blocked. Removed blockage, charged cx 120 diagnostic. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/29/2022
Cx could not wash dishes. Installed new manifold and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/29/2022
cx complaint the unit is not turning on. checked the unit and found that the ui has had some water corroision forming due to the panel adhesive above it being defective. ordering new ui and panel to resolve the issue.; ordrng 1 W11460908 (controll panel) and 1 W11460962 (ui)
We serviced a
JENNAIR COOKTOP
Model JGC7636BP00
Near Rockville, MD 20850
Julian H.
Job Details:
11/29/2022
CX complaint about flames in one burner higher than others of same size noticed both burner on left & middle are the same size but when I remove flame spreaders noticed that orifice size on LF burner is bigger than al other 3 higer btu's normal in this unit working as designed CX understands
We serviced a
JENNAIR RANGE
Model JDS9865BDP23
Near Hydes, MD 21082
Justin S.
Job Details:
11/29/2022
cx says that when they use the left 2 burners the display shorts out. removed the left cartridge and turned the left knobs to spark and the unit is sparking good with the right burners and lighting. reinstalled and the left burners ignite. cx then said all the burners work but the oven cuts out the display. set the oven to preheat 350f and had all burners active. cannot duplicate the fault
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/29/2022
dropped ice once after service call completed harvest checked freezer temp set to 0 f showing 0 f on thermocoupler and showing 36 in fridge section checked evap not frosted over callled tech line ran test 36 fan motor ramps up but surges and starts back over again tech sugguesting fan motor for iceroom 110 due on return; ordrng 1 W10846539 (fan motor)
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit burning clothes. cx had a shirt with a hole in it. hole was about the size of a nickle. issue only happened once. grating in the rear of unit is discolored but nothing out of the ordinary. i found F2E1 stuck key saved. cleared code and ran a timed dry on high heater. temp prob in the unit showed it reached 190 and cycled down to 120. air flow meter shows good air flow for gas dryer. i called techline to document. they had me run unit with door open, no visable flame in the unit. i texted a picture of the burnt clothing and grate to techline. they advised replacing air duct assembly. SR#7735153161. called safety dept. this issued consession number to cover repair. M152R21WPL1. schedule when part is available.; ordrng 1 WPW10293765 (air duct assembly)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Springfield, VA 22150
Lloyd B.
Job Details:
11/29/2022
Cx complained of no cooling. Removed frost and installed new control and set to factory settings. Checked control to see if it had one bar code (good) or 2 bar codes (bad) and it has one. Spoke with tech support about the heater and it is in range. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS1
Near Richmond, VA 23233
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had bad bake element , replaced and tested unit is now fully functional"