We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chesapeake, VA 23323
Austin D.
Job Details:
11/29/2022
"came out to resolve the issue with the unit. disassembled the unit as needed. replaced all parts and tested the ice maker, thermistor, valve, etc. all working as designed. advsied cx to monitor the unit and if any issues persists to give the poffice a call.. cx agreed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Reisterstown, MD 21136
Justin S.
Job Details:
11/29/2022
"when pierced the unit still had a good charge of refrigerant in the system. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is now good; ordrng 1 WPW10143759 (dryer) and 1 look (look), used 1 WPW10143759 (filter) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Springfield, VA 22153
Lloyd B.
Job Details:
11/29/2022
Cx complained the unit did not spin. Installed new cam and shifter and tested in diagnostics and the unit now operates as designed. Job complete
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS11
Near Arlington, VA 22205
David J.
Job Details:
11/29/2022
CX complaint microwave light does not work underneath. After last visit found that control board diode melted and caused the light to not receive power. Ordered control board for return visit. Arrived today unplugged unit and removed old control board replaced with new reinstall all parts in powered up unit set time and tested microwave light. It now works on high and low. Tested all features of microwave. unit is now working as designed job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Richmond, VA 23220
Joseph D.
Job Details:
11/29/2022
"replaced all 12 bulbs, unit now illuminating properly. followed service pointer s code S84638"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, VA 22942
Kyle A.
Job Details:
11/29/2022
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Ashburn, VA 20148
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Nothing Will Work - Gas Cooktop. Inspected unit with cx and found that the new cook top is the same as the original cook top. No parts needed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Parkville, MD 21234
Keith H.
Job Details:
11/29/2022
cx complaint is not heating inpsected unti and found an inconsitent spark i replaced spark mod tested at 4 different temps unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Alexandria, VA 22301
Eric W.
Job Details:
11/29/2022
"cx complaint was ice maker issue, water leaking from ice dispenser we tested unit seen the freezer wasnt getting cold, we replaced the dryer and add 1.94 R600 into unit waited 5 mins then tested unit starting to cool"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near King and Queen Court House, VA 23085
Jonathon C.
Job Details:
11/29/2022
"cooktop damaged on arrival. spoke to office, reordered part. cx will likely be unable to meet us for repair when the new one comes. requested that we complete repair with no one home.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Eheart, VA 22923
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not dispensing ice. Flund yoke stripped out, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Germantown, MD 20876
Julian H.
Job Details:
11/29/2022
CX complaint about led for FC is out follow svc pointer W11460554F that talks about this & states to replace existing light with 3 point led used preid & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/29/2022
new door had dent add pic to ticket also ordered fittings for water lines; ordrng 1 w11566705 (door) and 4 4373559 (fitting)s
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, MD 21215
Keith H.
Job Details:
11/29/2022
cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now
We serviced a
JENNAIR RANGE
Model JGD3430GB
Near Randallstown, MD 21133
Robert L.
Job Details:
11/29/2022
"cx complaint leaking gas, cx had unit installed , plumber used sniffer and found leak out RF burner, turned gas on , found very small leak from front right burner, valve stem locked in place and still signs of leak, ordering manifold (2 trib)........cx request to be put on cancelation list and request RL to return; ordrng 1 W10907218 (manifold) and 1 look (look)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS00
Near Georgetown, SC 29440
Jason T.
Job Details:
11/29/2022
"Installed all parts from prior visits, found new inlet vale not cycling during the test, intermittent connection within the valve circuit, also inlet line still needs to be corrected by the cx, re-ordering valve for the return visit, cx will be called to schedule a return visit, cx agreed.; ordrng 1 W10897719 (valve) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chantilly, VA 20152
Carl R.
Job Details:
11/29/2022
"Cx complaint is. after repairs, still not making ice. Received Data loggers for information about the unit."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details:
11/29/2022
"Was able to access unit, unit ice maker works in diagnostic mode but isnt getting water. water fill tube is frozen, heater is not working. ordering new door due to failed heater built into door. Once approved please ship door to customer and customer will contact office once door has arrived.; ordrng 1 LW11026429 (freezer door ss) and 1 wp4373559 (fitting) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Georgetown, DE 19947
Andrew W.
Job Details:
11/29/2022
"Per prior tech's diagnosis, replaced capacitor. tested unit and unit filled with water but would not drain. threw an F9E1 error code. checked drain pump and found the harness was severed at the connector. ordering lower harness. rescheduled for 12/5/22 am requested.; ordrng 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/29/2022
Per previous diag I was able to access and replace the ice door and RF roller. I then verified that the unit is dispensing and the roller is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/29/2022
Per previous diag I was able to access and replace the ice door and RF roller. I then verified that the unit is dispensing and the roller is functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit is giving an F2E2 error code. Inspection of the UI found that the UI has no loose connections, but is not responding. Unit needs a new UI.; ordrng 1 W10918487 (housing-ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHB02
Near Chestertown, MD 21620
Alexander W.
Job Details:
11/29/2022
Cx stated unit not cooling when on recommended level for freezer. Tested inspected but cannot verify cx complaint unit is working as designed. Job complete.; used 1 LOOK (LOOK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bumpass, VA 23024
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit found evaporator is frozen over prior working states the heater and the control were replaced prior unit will need new harness per prior tech and what I'm visually seeing thermistor and harness. Cx is upset that I don't have the part and states whirlpool told her if I didn't have the parts needed they were going to replace the refrigerator. Called whirlpool to document. SR 7735158739; ordrng 1 W11581973 (Harness) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Bowie, MD 20716
Shane B.
Job Details:
11/29/2022
installed orderd parts and tested all funtions. unit is working as designed.
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS01
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts also the magnetron and transformer were damaged on Shipping installed new parts tested unit now functions normally
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Baltimore, MD 21215
Keith H.
Job Details:
11/29/2022
cx complaint is tapping/knocking noise inspected unit tested it heard the noise . i found one of the rollers not spinning fully so replaced rollers still heard noise its coming from bearings. i uninstalled and reinstalled bearings but they keep coming out as if theyre warped ordeirng new drum and bearings; ordrng 1 W10899578 (drum) and 1 279441 (bearing ring)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/29/2022
"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhz05
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/29/2022
replaced valve tested unit is working as designed
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Chesterfield, VA 23838
John P.
Job Details:
11/29/2022
"CX complaint unit not working checked unit found bad cold valve valve getting 120 volts but not opening, replaced the valve calibrated tested working as designed"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/29/2022
unit leaking from undernath removed cover found tube going into valve not sucure sent with new tube same issuse ordering valve none in stock upper marlboro; ordrng 1 W10897719 (valve)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Lewes, DE 19958
Andrew W.
Job Details:
11/29/2022
Cx complaint is unit has gap in fridge door. inspected and could not verify complaint. unit was sealing properly and there were no visible gaps in eithr door on the unit. the unit is brand new and has no product inside of it. still has shipping/packing inside. believe the cx was experiencing packing material in the way or the gasket still forming to the cabinet. unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22314
Eric W.
Job Details:
11/29/2022
cx complaint was still not cooling for both ref & freezer we replaced the compressor and dryer filled unit with 2.72oz of r600 waited 5 mins then and tested unit everything tested great
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Portsmouth, VA 23701
Anthony D.
Job Details:
11/29/2022
cx complaint unit not working properly checked unit to find no error codes ran test cycle completed all steps checked for error codes again no error codes present looked under unit to find no oil leaking from gearcase and belt is not slipping all connections are good unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Carlisle, PA 17015
Fred G.
Job Details:
11/29/2022
"cx complaint unit is not making ice. inspected unit and took FC temp reading with thermial cuppler and found -4 degrees. ran test 56 and found E5, timed ice making. ran test 57 and found ice maker completed harvest test. ran test 58 and found 1/0. test 37 shows 01/pass. test 36 I found ice box fan came on. test 45 I found no water coming to ice maker. I found dual water valve is spraying and I also found fill tub heater is showing open and fill tube is frozen. unit needs dual water valve and fill tub heater. please call cx once parts are in to schedule a return visit.; ordrng 1 W11087201 (heater) and 1 W11482383 (dual water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Baltimore, MD 21206
Keith H.
Job Details:
11/29/2022
cx complaint is no ice inpsected unti put into diagnsotics found e2 error tried to force harvest icemaker and it doenst repsond however i was able to complete fill test ordeirng new icemaker cx owes 140 for labor; ordrng 1 W11579560 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS1
Near Fairfax, VA 22032
Lloyd B.
Job Details:
11/29/2022
"Cx complained the unit did not make ice. Inspected the unit and found that it fills and drains but does not recirculate, the pump just buzzes. Unit needs new recirculation pump; ordrng 1 W11542867 (recirculation pump)"
We serviced a
JENN-AIR HOOD
Model JXW8530HS1
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/29/2022
"Replaced clip, unit good to go."
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Leesburg, VA 20176
Ezra M.
Job Details:
11/29/2022
"called trade care to verifiy coverage as cust had part mailed to them. spoke with Danielle, transferred to Jenn-Air, spoke with Christina, stated auth number given is for the 2000 series only, not the 3000. checking for different code to cover repair. s153eh will work since software update was unsuccessful.installed new control panel, verified operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Vienna, VA 22180
Christian C.
Job Details:
11/29/2022
Cx complaint FC door is hard to close and drawers are falling. Inspected unit found that food is causing door to not close properly. Advised cx to keep below a certain level. Found upper drawer rails cracked. Ordering upper rails. Left bracket 4 at upper marlboro and 0 at whirlpool. Right bracket 1 at upper marlboro and 10+ at whirlpool.; ordrng 1 W10850332 (left upper pan rail) and 1 W10858092 (right upper pan rail)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, VA 20109
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/29/2022
"cx complaint leaking right corner, found right foot had fallen behind flooring making unit leak forward, releveled entire unit and installed high loop under sink, while testing with panle off found slow drip form dispnser, dispenser not sitting flush and right corner screw hole stripped out, ordering dispenser and bracket; ordrng 1 WPW10671905 (deterg disp asm) and 1 WPW10462232 (brckt-disp)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Milton, DE 19968
Andrew W.
Job Details:
11/29/2022
"Cx complaint is loud screeching noise coming from unit. tested and verified complaint. checked for error codes and found none. ran test cycle and when the unit went to slow down from the spin portion it made a loud screeching sound that i could no longer hear myself talking to the cx. unit had no obvious signs of component failure so spoke to MR about testing findings and agreed that a gearcase, motor, and belt should be replaced to correct this issue. all parts are in stock. rescheduled cx for 12/5/22 am requested.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, MD 21218
Keith H.
Job Details:
11/29/2022
installed new sump/motor tested it unit is working
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/29/2022
"spun basket by hand. heard no strange noises. no saved error codes. found no oil leaking from gearcase or any other issues. removed spin basket, no debry stuck between basket and tub. replaced gearcase with ordered part. calibrated unit and ran service cycle. unit is working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near College Park, MD 20740
Israel R.
Job Details:
11/29/2022
SR// 7735160515. Customer complaint unit is not catching the pantry drawer and it falls out of the track. We have replaced the tracks and still the same. They call customer service and whirlpool told them that we will be able to order parts that it needs but the unit does not have anything wrong is the design the drawer is pulled and if not pulled slow and straight the drawers falls out. I called techline and they had me messuring the cabinet and the front of the cabinet is wider than the back i get 28 inches exact and 28.5 to 28 3/4. I took pictures and sent them to whirlpool. THey are sending the unit for review because if it is expaninding in the front too much the unit will be unrepairable. Waiting on whirlpool review.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Timonium, MD 21093
Justin S.
Job Details:
11/29/2022
cx says the unit is only doing 1/2 the cycle. found a f7e4(basket reengagement) in memory. ran the diagnostic cycle and the unit si now getting a f6e3(communication) and a f0e5(balance) error codes. diagnostic cycle again and the same f7e4 and f6e3. when spinning the unit sounds terrible. the unit needs parts; ordrng 1 W11478526 (ui) and 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor)
We serviced a
IKEA RANGE
Model ISG650WS00
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/29/2022
"CX complaint bake not working.Removed oven bottom, tested igniter, amp draw was 2.5A. Replaced igniter using pre id part and ran a 350F bake cycle. The oven preheated and worked as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Deltaville, VA 23043
Carl A.
Job Details:
11/29/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near McLean, VA 22101
Jason A.
Job Details:
11/29/2022
CX complaint DW not getting hot & doesnt dry. Check dispenser is full of rinseaid & CX uses Cascade. Ran test wash. NO ERROR codes. Hot water fill. Heater pulls 8A & gets hot. Parts in stock > JJ; ordrng 1 WPW10329609 (vent) and 1 W11227945 (deflector) and 1 WPW10671905 (deterg disp asm) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22304
Dustin F.
Job Details:
11/29/2022
"Installed 2 new legs, leveled unit, unit now works as intended."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/29/2022
was able to access unit and replace both the L/F and R/F switches as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Richmond, VA 23235
Joseph D.
Job Details:
11/29/2022
"cx complaint unit leaking, found leak at valve at wall, shut off valve recommend professional plumber to repair valve at wall/home plumbing"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Georgetown, DE 19947
Andrew W.
Job Details:
11/29/2022
"Per prior tech's diagnosis, replaced capacitor. tested unit and unit filled with water but would not drain. threw an F9E1 error code. checked drain pump and found the harness was severed at the connector. ordering lower harness. rescheduled for 12/5/22 am requested.; ordrng 1 W11643701 (lower harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, MD 21210
Keith H.
Job Details:
11/29/2022
replaced all LEDs unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Chesterfield, VA 23832
Joseph D.
Job Details:
11/29/2022
"CX complaint low was action on top shelf, did find gasket to top wash arm deformed and water shooting out the improper way, adjusted to rack to seperate level and wash action should resume properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Warwick, MD 21912
Alexander W.
Job Details:
11/29/2022
Installed parts per previous diag found capacitor now leaking oil ordering capacitor and sched with cx for 12/8; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Sterling, VA 20164
Richard B.
Job Details:
11/29/2022
"part damaged , Adviseed CX reordering sump assembly. RB; ordrng 1 w11416363 (sump assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rixeyville, VA 22737
Robert W.
Job Details:
11/29/2022
CX Complaint is the unit isnt making ice. Inspected unit and found error for IM tested im and IM wont harvest sensor is working properly unit is getting good water IM is getting good power. Ordering IM; ordrng 1 W11579560 (IM)
We serviced a
JENNAIR RANGE
Model JJW2830DP01
Near La Plata, MD 20646
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit is not working. Arrived and found unit showing F2E1 error stuck/shorted key. Powered off and checked for loose connectors J4, J5, J6, J7. Connectors were fully inserted, reassembled and powered on unit. F2E1 error still displaying. Unit needs console replaced. Checked Whirlpool service parts portal, part is temporarily out of stock. Quoted cx cost of full repair, cx declined to go forward with repair."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22306
Dustin F.
Job Details:
11/29/2022
"CX complaint: Not enough water, dishes not cleaning after their garbage disposal went upInspected unit, pulled these codesF10E2F7E1F9E1cleared codes, ran test cycle, same codes came back. Had to disconnect power to pull unit out, Replaced Sump, tested unit and got F10 E5 for Diverter leak detected. Visually inspected, found no leaks. Disconnected diverter and reconnected. Ran 3 diff test modes, 1 inside the cabinet after resinstalling, and 2 outside. all passed. No codes or leaks present."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit found evap fan motor is running loudly clearly audible from outside the refrigerator with doors closed ordering fan motor and blade; ordrng 1 WP2315549 (evap fan motor) and 1 WP2169142 (evaporator fan blade)
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Arlington, VA 22207
David J.
Job Details:
11/29/2022
CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/29/2022
"checked voltage getting 240 but neither element heating up need to fully removed unit need 2nd helper to remove and reinstall; ordrng 1 W11598122 (Element, Broil) and 1 W11545804 (Whirlpool Oven Bake Element) and 1 W10546519 (element) and 1 WP4449751 (thrmst-fix)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Baltimore, MD 21206
Keith H.
Job Details:
11/29/2022
cx complaint is no ice inpsected unti put into diagnsotics found e2 error tried to force harvest icemaker and it doenst repsond however i was able to complete fill test ordeirng new icemaker cx owes 140 for labor; ordrng 1 W11579560 (icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near New Castle, DE 19720
Michael E.
Job Details:
11/29/2022
Replaced the rear right and rear left burners. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23453
Austin D.
Job Details:
11/29/2022
replaced the harness and removed all ice from the freezer capartment. tested deforst cycle and unit is now heating up. unit is good to go.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500EBS
Near Wellsville, PA 17365
Andrew S.
Job Details:
11/29/2022
"Cx complaint is that the lower oven is not heating up as it should. Upon arrvial I found that the lower oven temp is more than 40 degrees off after doing a calibration test. I am ordering the lower oven control and temp sensor. I am also ordering a 2 tech due to the ove being in the corner of the kitchen and only having a few inches of clearance on the LH side. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11598200 (Control, Lower oven) and 1 W11598120 (Temp sensor)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, MD 21218
Keith H.
Job Details:
11/29/2022
installed new sump/motor tested it unit is working
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Lewes, DE 19958
Andrew W.
Job Details:
11/29/2022
Cx complaint is unit has gap in fridge door. inspected and could not verify complaint. unit was sealing properly and there were no visible gaps in eithr door on the unit. the unit is brand new and has no product inside of it. still has shipping/packing inside. believe the cx was experiencing packing material in the way or the gasket still forming to the cabinet. unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/29/2022
"upon arrival was not able to get inlet valve to release water supply, ordering inlet valve to complete repair.; ordrng 1 W11524655 (valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
Customer complaint is that they have to run two 70 minute cycles to dry the clothes. Unit tested and the element is turning on and cycling properly. Checked air flow out of the unit to outside and found the exhaust heavily clogged on the outside of the house. Customer needs to have their vents cleaned. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDB01
Near Aberdeen Proving Ground, MD 21005
Neil H.
Job Details:
11/29/2022
checked temp 8 in fc and 39-rc and .7 amp draw called EW and he explained with the amp draw is normal and temp normal i explained unit is in a hotel room where empty most times and not opened alot so unit normal i explained to maint. guy that putting like a gallon of water or to give unit something to have thermostat to run off to maintain run and defrost cycles
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Shady Side, MD 20764
Shawn D.
Job Details:
11/29/2022
"cx complaint unit not working. inspected unit then checked for errors and had f8e1. ran service cycle and when filling hot valve is loud cold valve fills slow and when spinning unit was so loud i had to run out of the room something in the gearcase is bad. unit needs gearcase,splutch,belt,and valve. ordering parts for return 2 count job on return for gearcase; ordrng 1 W11210463 (valve) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reston, VA 20191
Christian C.
Job Details:
11/29/2022
"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Ashburn, VA 20147
Richard B.
Job Details:
11/29/2022
"CX complant. Lights out in fridge. Prior diagnosis found lights out in fridge. Installed 4 leds and now all lights burning bright , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Austin D.
Job Details:
11/29/2022
helped ZR with the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Sterling, VA 20164
Richard B.
Job Details:
11/29/2022
"part damaged , Adviseed CX reordering sump assembly. RB; ordrng 1 w11416363 (sump assembly)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lewes, DE 19958
Andrew W.
Job Details:
11/29/2022
Cx complaint is thumping noise coming from unit. inspected and verified complaint. found change inside the washplate. removed change and checked unit for error codes. no codes were found. ran a test cycle can unit completed cycle without issues. thumping sound was the water and drain hoses hitting the back of the unit. unit is working as designed. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newport News, VA 23601
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not advancing ,checked unit to find the following error code F8E1,found harness on hot water vavle not fully seated ,reseated connector tested and caibrated unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brambleton, VA 20148
Richard B.
Job Details:
11/29/2022
"CX complant. Dishwasher not working. Inspected unit and found F2E2 error code , DDisconnected UI from cntrol and also itself. Reseated connections and error code returned. Ordering UI assembly and console top; ordrng 1 W11368911 (ui) and 1 W11028305 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/29/2022
dropped ice once after service call completed harvest checked freezer temp set to 0 f showing 0 f on thermocoupler and showing 36 in fridge section checked evap not frosted over callled tech line ran test 36 fan motor ramps up but surges and starts back over again tech sugguesting fan motor for iceroom 110 due on return; ordrng 1 W10846539 (fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
applied liner repair as per the instructions provided with the kit. took pics of final result to attach to file. also installed the shelf support as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
applied liner repair as per the instructions provided with the kit. took pics of final result to attach to file. also installed the shelf support as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Frederick R.
Job Details:
11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Springfield, VA 22150
Lloyd B.
Job Details:
11/29/2022
Cx complained of no cooling. Removed frost and installed new control and set to factory settings. Checked control to see if it had one bar code (good) or 2 bar codes (bad) and it has one. Spoke with tech support about the heater and it is in range. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/29/2022
"W11085683 CX complaint unit not running properly, confirmed complaint, sump motor leaking, no damage noted. cx declined quote"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntingtown, MD 20639
Shawn D.
Job Details:
11/29/2022
"cx complaint unit still making noise. inspected unit no noise right now right hand door the closure is not closing on its own. fixed door and now closes on its own spring was not in right postion. i then ran test 3 all fans sound good,, test 4 i get some noise when compresor is running, test 5 i ran and removed rear cover and noise started happening and cx confirmed noise. noise is coming form condenser rattling when compresor is at full ramp. used pads from v/s and adjusted condenser best i could then leveld unit and now sounds alot better. told cx to keep an eye on noise. unit is good; ordrng 2 w11553819 (insulation SD V/S)s, used 2 w11553819 (insulation SD V/S) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Severn, MD 21144
Israel R.
Job Details:
11/29/2022
Customer complaint unit is not completing a cycle and the light is staying on wash. I tested the unit and found no error codes and the unit is completing a test cyckle. I found the CX is using the original tide soap. And the cold water is very low. I adviced the cusotemr to only use HE detergent and the water to be turned open all the way. The customer stated they had the water like that so they can get warm water. I explained to the cusotmer taht the unit being HE it will have read the water temps coming in and adjust to the temps that will save the most energy. I told her the unit will not get hot and at best a little bit hight than rom temps. But that how the unit workes. I ran a rinse and sping and completed agitating and draining and spinning. Unit is good.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Ashburn, VA 20147
Richard B.
Job Details:
11/29/2022
"CX complant, Center burner dosent ignite. Inspected unit and found after milk was boiled over on center burner , Center burner now fails to ignite. . Cleaned orrifaces from spilled milk with a straight pin and tested unit . All burners now igniting and working as designed, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, VA 20152
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Not Making Ice - Side by Side Refrigerator. Inspected unit and found that the unit is making ice. The auger motor is not sending ice down the chute. No sound or movement from auger. Unit needs auger motor; ordrng 1 W11202789 (Auger motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/29/2022
dropped ice once after service call completed harvest checked freezer temp set to 0 f showing 0 f on thermocoupler and showing 36 in fridge section checked evap not frosted over callled tech line ran test 36 fan motor ramps up but surges and starts back over again tech sugguesting fan motor for iceroom 110 due on return; ordrng 1 W10846539 (fan motor)
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/29/2022
"Installed the User Interface, Evap cover & Door Switch. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near Brandywine, MD 20613
Andrew H.
Job Details:
11/29/2022
"Cx states bake cycle not working in upper oven. Pulled oven from wall, tested power to bake element and control board, tested control fuse. Bake element receiving 120 VAC, control fuse intact, control board only receiving 1.6 VAC. Checked breaker, breaker is working properly. Checked connections at junction box above oven, found melted wire nut at L1 in junction box. Replaced wire nut and entered diagnostic mode, found F1E0 (internal failure). i cleared error code and tested unit. unit is now working poperly and heating. cx paidn for service call with c/c"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Crofton, MD 21114
Shawn D.
Job Details:
11/29/2022
cx complaint cooked macandcheese bowl and it started smoking and was all burnt. inspected unit ran unit and is working. heated wet paper towel for 30 seconds and is heating good. heated bowls of water for 2 minutes and started boiling at 1:58 and is working good. called safety spoke to michael documented issue and said to call techline to double check with them if any other notes are in system. called techline.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit does not want to start. Tried to put the unit into diagnostics, but the unit would not respond. Can power the unit on, but it does not start. Some keys do not respond in normal operation. Ordering console. Need 2 techs, unit is stacked.; ordrng 1 W11591400 (console) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDB16
Near Leesburg, VA 20175
Ezra M.
Job Details:
11/29/2022
"not cooling properly. prior sealed system work by another company. stated replaced evaporator and compressor a week ago. compressor does not look to be a new compressor, bottom supports and sides covered with dust. compressor running extremely hot, pressures low. advise replacing compressor, evaporator and dryer. will need second tech and 3 ct. explained to cust cannot guarantee repair, especially not knowing what all the other company did. cust understands."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Glen Allen, VA 23060
Jonathon C.
Job Details:
11/29/2022
"cx complaint, light out if FC. replaced parts per pre id. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/29/2022
"cx complaint not washing dishes, found no errors, found no water entering unit, found valve buzzing, found good pressure to valve, replaced valve from ruck stock, tested all ops ok.... costco 2 year warranty..reorder for truck stock; ordrng 1 W11175771 (valve-inlt RL VS), used 1 W11175771 (valve RL VS) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fairfield, PA 17320
Sal R.
Job Details:
11/29/2022
CX complacerns where that items are not spun out at end of cycle. I found that the stator nut was backed out. I was able to secure it and unit test good.; ordrng 1 LOOK (LOOK)