Cx says the unit is making a lot of noise in cycle and they dropped a pencil down the lint trap. started the unit and it is sounding unbalanced internally as soon as it starts. adjusted the vent out and the noise stops for as long as i hold it then comes back. replaced the blower wheel and the unit is now spinning blowing and heating good without any odd noises. th eunit is now good

"Replaced parts, unit tested and water pressure form sump is good"

Replaced parts.. i ran diagnostic test .. the defrsot step working ok

Replaced blower wheel.. unti tested ok

Repalced freezer door. the noise comes from underneath the unit.. so i level the unit and now the noise go away

"installed parts again, strictly adhering to the instructions proivded by technical pointer W11498806. completed DLMS calibration cycle and documented call with Leon at Techline. . unit now checks good."

"upon arrival cx met me at parking saying she called in and tried to change the repair to her dryer byt we dont service GE, and her fridge issue was someone spilled, so canceling call"

came out to replace vavle and pulled old valve and both sides had grit in them. had to flush hot line out. cold side is the one that gets blocked off. went over unit and water issues with cx. recalibrated and ran auto test. unit now checks. job complete.

replaced parts ordered as well as cleared codes. ran a DLMS cycle then auto test as well. unit now checks. job complete.

"Cx complaint that the unit is making a loud gurgling noise. I inspected the unit to confirm the complaint. The unit is making plenty of ice. I ran an auto service cycle, the noise was identified while the recirculation pump was running. I also ran the recirculation pump in manual test and the noise was presnet again. I showed the 'use and care guide' on page 3 about normal noises. The cx understands that the noise is normal. THe unit is working as designed."

cx complaint is the door swing open to hard. i explained the unit doesnt have slow close hinges or anything to stop or slow the door. i adjusted the feet to help slow the door so it doesnt swing so hard. unit is still sitting level. cx isnt happy with unit be understands it is working as designed.

replaced control and tested unit.ran unit in normal cycle.unit now working

"Cx complained the unit would shut off during bake. Inspected the unit and found that it does shut off within seconds of being in bake and other times, taking several min before shutting off. At the control, there is a constant 110vac when shutting off. Checked wires and there aren't any broken. C hecked in broil setting and it didn't turn off. Checked the bake element and it has 16ohms. Fixed the neutral wire at the control and tested again and when it goes out, there is not 120v from L1 to N, and N to L2 has 240v and L2 to L1 has 240v. Cx now needs electrician. Job complete"

"Cx complained of frost in the freezer. Removed frost, installed gasket and applied heat around the seal for a better fit. Job complete"

"Cx complained the unit did not dispense water. Installed new water valve and filter housing, also cleared the line from the housing to the inlet hose and tested and it now works as designed, dispensing water and will make ice. Job complete"

Cx has a unit that needed the upgraded element. Installed new heater and tested and the unit will heat and shall not leak. Job complete

Cx complained the unit would dispense rinse aid too soon. Inspected the unit and could not duplicate without waiting weeks and there are no error codes. Installed new disp assy. Job complete

Cx Complaint is the unit is making noise. Inspected unit and ran unit got hot and starting making vibration noise pulled unit apart and found roller and idler are good vent assembly is making noising againt cabnet when it heats up adjust and tested unit is working properly.

"Adjusted level of unit, condensor was vibrating heavily ..."

"Cx refused service, thought diagnostic charge applied to labor. Unit is old, cx does not want to spend too much money repairing it."

"Installed parts, tested unit, unit working as designed."

"Confirmed cx complaint unit not draining. Found drain pump receiving power but not draining properly. Installed pre-id'd part, tested unit, unit working as designed."

Cx complaint is unit freezing product in the RC. inspected and verified complaint. cx has fresh produce like lettuce and liquids on the top shelf near the cold air coming from the diffuser. tested diffueser and thermistor and the are reading and working properly. cx also stated doors were uneven. leveled doors to the cx's satisfaction. informed cx on proper placements of items on the top shelf. unit is working as designed. job complete

"Replaced Gearcase. rotor,stator,clutch,slider,screws unit calibrated and tested unit is working properly."

Inspected the unit. Found that the cx is saying that the Freezer has Frost. Checked the Freezer. No Frost. I then checked the Freezer Evaporator Section no Frost. Cx is saying Items in the Freezer Section had frosted over. Asked the cx if she left the door open. Cx started to get real get really aggressive because I asked this questions. Nothing is wrong with the unit.( I advised that the cx doesn't over load the Freezer Section.) (Please see Sd Pictures if any questions. )

"cx complaint, light out if FC. replaced parts per pre id. tested unit, unit working as designed. job is complete."

Customer complaint is the unit is not cooling. Inspected unit I found that I could barely pull unit out of the cabinetry area due to the two bolts holding the base plate have been removed in the base plate getting caught on a tile where the unit was sitting. I ended up just putting two bolts in the area to pick the base plate up so it wasn't dragging on the ground. I then remove the cover and hook my watt meter up in place. My watt meter read 42 watts. I noticed the dryer that was on the unit is the factory original dryer. And when the compressor was replaced both times the dryer was never replaced ever.The dryer was cold to the touch I cut the cap tube off from the dryer nothing came out from the dryer I then cut the dryer off from the loop going through the drain pan. I still had no refrigerant coming from unit or pressure. I cut the Yoda loop from the cabinet to the drain pan heater tubing and had refrigerant and brown / black oil coming from the Yoda loop out of the cabinet. I then isolated the system from the condenser through the yodaloo and hooked up nitrogen and try to flush Yoda loop but was unsuccessful. I still had black oil slash debris coming from Yoda loop and condenser. I tried to flush through the cap tube out of the low side line before the compressor and had three rags of oil. I waited on the phone with tech line while trying to flush the system out with nitrogen at 140 psi. Eventually tech line answered and I explained what I was having an issue with. Tech line stated the unit is has a burnout and that this can not be repaired and gave me file number. I left file number with customer

"cx complaint is the unit shaking a lot during spin. unit is on a tile floor and has turned away from the dryer thats beside it. cx had video of unit shaking during spin. i found no saved codes. shipping bolts have been removed. i ran service cycle. no issues. removed front of unit and inspected. no issues with suspension. called techline to document, they had me check that unit was level and pedistal was square, all feet contacting floor. adivsed issue is with cycle/load in unit. unit is working as designed."

Cx complaint unit is not working properly inspected unit found cx claims he got oven this way but racks were put in reversed and wedged in unable to removed used flathead to pop them out without bending reinstalled tested unit now functions normally

Inspected the unit. Found that the cx is saying that the Dishes has white spots on the glasses. I then asked the cx if they are using Rinse Aid. Cx isn't using Rinse Aid. Advised that the cx uses Rinse Aid. Ran Service Diagnostics on the unit. No error codes solid white light. Checked the filter. Mold on filter and filter has to be cleaned. Showed the cx. Cx will start to clean the filter. Unit is working as Designed. Cx paid in full by Card.

Cx complained of no cooling. Removed frost and installed new control and set to factory settings. Checked control to see if it had one bar code (good) or 2 bar codes (bad) and it has one. Spoke with tech support about the heater and it is in range. Job complete.

Customer complaint is that they have to run two 70 minute cycles to dry the clothes. Unit tested and the element is turning on and cycling properly. Checked air flow out of the unit to outside and found the exhaust heavily clogged on the outside of the house. Customer needs to have their vents cleaned. Unit is working properly.

"Cx complaint unit is not working. Arrived and found unit showing F2E1 error stuck/shorted key. Powered off and checked for loose connectors J4, J5, J6, J7. Connectors were fully inserted, reassembled and powered on unit. F2E1 error still displaying. Unit needs console replaced. Checked Whirlpool service parts portal, part is temporarily out of stock. Quoted cx cost of full repair, cx declined to go forward with repair."

"CX complaint bake not working.Removed oven bottom, tested igniter, amp draw was 2.5A. Replaced igniter using pre id part and ran a 350F bake cycle. The oven preheated and worked as designed."

"Replaced clip, unit good to go."

installed orderd parts and tested all funtions. unit is working as designed.

"Confirmed cx complaint unit not dispensing ice. Flund yoke stripped out, replaced with pre-id'd part, tested unit, unit working as designed."

cx said he believes the issue isn't the unit because the ice maker was leaking but found that filter needs to be changed every month because the well water is making issue with ice maker and dispenser explained that makes since because pressure is what makes valves open stron and close strong and cx said when ice maker acts up the dispenser is slow.

cx complaint unit making noise in spin cycle cx has put a foam pad behind the unit where the drain hose is because the hoses hitting rear of unit when drain and spinning she said that seems to have fixed issue i tested unit and sounds good no issues

Cx complaint unit is not working properly inspected unit removed and replaced the control and the lid lock tested and inspected for proper use unit now functions normally

"Cx complaint unit has long run time. Called tech line, tested cabinet temp with thermocouple, measured 0 degrees F, tested thermistor at control read 5k ohms, tech line advised thermistor reading out of spec. Replaced themistor. Unit is now working properly."

"cx complaint: freezer light not on.Inspected unit confirmed cx complaint inspected found door switch stuck shut, fixed door switch now light is on and working. unit working as intended."

CX complaint LED lights will not work properly when opening and shutting the door. After previous tech visit he had replaced all LED modules with new multi point LEDs but lights were still dim. Took off top panel to inspect door switches and found that left door switch actuator was loose and not touching the door switch causing the lights to be dim. Reattached door switch arm and installed all lights properly as they were just dangling and not in liner. Unit is now working as designed and all lights are lighting up. Job complete.

replaced upper rack with new one. transfered all plastics to new rack. tested. job completed.

cx complaint unit not cooling well. found both sections around 50 degrees. reclaimed high side to barely any r134. opened low side and it all came out of there. unit has a clog. put new drier and coupler on and flushed system with nitrogen. big puff of compressor oil and r134 came out. vacc unit and filled to 4.3 oz. unit is now cooling good. job completed.

Cx complaint unit leaving clothes soaked at the end of the cycle. Was able to access unit and found it bouncing around empty. Checked suspension leveled unit and calibrated and unit is now operating as designed no further work needed

cx complaint unit is not cooling.inspected unit and found evap frozen.ran all test per techline and found broken wire in cabinet.unit is deemed unrepairable

"Confirmed cx complaint unit not making ice. Found ice maker fill line blocked. Removed blockage, charged cx 120 diagnostic. Job complete."

i fpound the harness of the drain pump reset in place now drains and runs fine checksok

S38253 CX complaint FRIDGE water leaks from ice built up on FC floor. Cleared all ice. Replace dran tube with Ptrap. Test water drain is good > JJ

"cx complaint, water build up in FC. water leaking out of ice dispenser. found evap thermistor and ambient FC thermistor reading the same figure (17k ohms about 9 degrees) FC air temp was around -10. called WPTL spoke to chris sr 7735154314, checked therm readings at board and thermistor itself. reading the same, chaged evap therm just in case, also changed control. unit seems like its getting stuck in defrost likely due to incorrect temp reading. techline wanted control changed and i changed thermistor just in case. issue takes a few days to appear, unable to test for problem, job is complete."

installed parts cheddcksok

"W11085683 CX complaint unit not running properly, confirmed complaint, sump motor leaking, no damage noted. cx declined quote"

checked temp 8 in fc and 39-rc and .7 amp draw called EW and he explained with the amp draw is normal and temp normal i explained unit is in a hotel room where empty most times and not opened alot so unit normal i explained to maint. guy that putting like a gallon of water or to give unit something to have thermostat to run off to maintain run and defrost cycles

"CX complaint: Not enough water, dishes not cleaning after their garbage disposal went upInspected unit, pulled these codesF10E2F7E1F9E1cleared codes, ran test cycle, same codes came back. Had to disconnect power to pull unit out, Replaced Sump, tested unit and got F10 E5 for Diverter leak detected. Visually inspected, found no leaks. Disconnected diverter and reconnected. Ran 3 diff test modes, 1 inside the cabinet after resinstalling, and 2 outside. all passed. No codes or leaks present."

replaced all parts tested unit works as designed

"called trade care to verifiy coverage as cust had part mailed to them. spoke with Danielle, transferred to Jenn-Air, spoke with Christina, stated auth number given is for the 2000 series only, not the 3000. checking for different code to cover repair. s153eh will work since software update was unsuccessful.installed new control panel, verified operation."

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts also the magnetron and transformer were damaged on Shipping installed new parts tested unit now functions normally

CX complaint about led for FC is out follow svc pointer W11460554F that talks about this & states to replace existing light with 3 point led used preid & working properly

"came out to resolve the issue with the unit. disassembled the unit as needed. replaced all parts and tested the ice maker, thermistor, valve, etc. all working as designed. advsied cx to monitor the unit and if any issues persists to give the poffice a call.. cx agreed."

replaced door and checked over unit with cx. he said everything works great. got water out door and advised he should start to see ice in the next few hours and unit checks. job complete.

Cx complaint unit is not working properly inspected unit removed and replaced the ice bin tested unit now functions normally

"cx complaint of unit not turning on at all,checked unit to find board being unreponsive at all replaced control board tested and calibrated unit works as designed"

Cx could not wash dishes. Installed new manifold and tested and it now works as designed. Job complete

"installed drain hose, verified unit draining properly"

"CX complant, F2E0 error code. Inspected unit and found stuck key error code f2e0 . Cleared error code and error returned. Installed new console and tested unit, Working as designed. cCX now aware as to how sensetive the console is , Advised just like a touch screen on phone. Advised CX to lock keypad when cleaners cleaning . Job completed, RB"

Cx complaint unit does not work and agitator is loose. Inspected unit no errors. Ran through service cycle. Heard a grinding noise while agitating or spinning. Inspected parts underneath unit. Found oil in shield. Quoted cx and they will not be going through with the repair. Cx paid for service call.

"not completing cycle. unit storing f8e1, found loose wire harness to valves, reconnected, verified secure, tested, unit working properly"

Cx complaint unit is not cooling in freezer section. Inspected unit. Thermistors tested good. FC and RC fan are working strong. Ice in ice bin in FC section. Unit is working as designed.

"pantry led module out, replaced led module, all lights working properly.; used 1 W10695459 (led module) from stock"

cx complaint is constant chime inpsected unit and found the leak sensor wet therefore not starting cx says it overfilled one day because drain was clogged and they addressed drain issue but werent aware of sensor i cleaned and dried sesnor tested it unit is working

7734888988...cx complaint is unti is smokey inspected unit and found unit has never been used and instructed them to let unit heat for about 20-30mins to burn off that coating on the inside. i called whpl saftey to reprot findings

"Installed parts with a helper tech PF, verified pre-heat cycle at 350 degrees, cycle tested unit to allow for oven calibration, 5 degree with sensor test....verified all unit functions for proper operatuion, working as designed."

"Cx complaint, not cooling-freezing properly, found temps at 3 degrees freezer, 35 degrees in fridge. unit was located at an outsude enclosed porch, this being the cause of the issue concerning the temps not always being correct. Advised cx to have the unit located in a room temperature above 60 degrees in order to operate properly, unit is working as designed, cx agreed."

helped ZR with the repair.

"cx complaint unit leaking, found leak at valve at wall, shut off valve recommend professional plumber to repair valve at wall/home plumbing"

"CX complaint unit not working checked unit found bad cold valve valve getting 120 volts but not opening, replaced the valve calibrated tested working as designed"

"replaced all 12 bulbs, unit now illuminating properly. followed service pointer s code S84638"

cx comp unit elements will not work found wire not seated on switch seated wire tested unit working as desighned also advised cx of coil elm temp sensor and unit coild eml will not just go high on full blast and stay red

"cx cant find pop but can see AGID of 11/8/21 and complaint called in on 11/7. cx complaint icemaker needs turned off because theres no water supply hooked up and unit is intermittently making low pitch humming noise. cx said she was trying get noise on video but she hasnt heard noise in a month but said her daughter heard it all night a couple days ago. inspected unit, no unusual noises. ran through all service tests, nothing making the noise. cx said noise stops when she touches door. more than likely something vibrating. put feet down to try and hold unit more steady to prevent vibration in case noise comes back. turned icemaker off. advised cx if noise comes back to try and get noise on video and find pop. cx understands. unit operating as designed at this time."

"replaced failed icemaker, cycled, test 57 working properly. filled properly. unit now working as designed."

"tested unit found unit had temps of 35 in ff section and was set to 36 , fr was at -2 and set to 0 , advised of temp settings and that use of a coil style thermometer will nt give accurate reading"

cx complaint of loud sound durning cycle ran diagnostic mode no error codes ran test cycle found wash motor sounds like metal on metal replaced sump assembly with preid part tested unit working as designed

CX complaint unit not working checked unit found bad lid latch also found weak suspension quoted CX:W11130356 $120.98 suspensionW10810403 $102.13$15 shipping$110 laborTax

"replaced display and control, tested, unit working as designed. secured control and display in bin."

"tested unit found unit has control and user interface , customer to replace unit do to cost"

CX complaint unit RC is not getting cold. After previous tech visit he had found this unit need a new evaporator cover with thermistor. Replace cover and removed any ice and water from inside of RC. Installed all parts and tested unit. Unit is now blowing cold air set. Recommended temperatures. Unit is now working as designed job complete

cx complaint cooked macandcheese bowl and it started smoking and was all burnt. inspected unit ran unit and is working. heated wet paper towel for 30 seconds and is heating good. heated bowls of water for 2 minutes and started boiling at 1:58 and is working good. called safety spoke to michael documented issue and said to call techline to double check with them if any other notes are in system. called techline.

replaced the harness and removed all ice from the freezer capartment. tested deforst cycle and unit is now heating up. unit is good to go.

"spun basket by hand. heard no strange noises. no saved error codes. found no oil leaking from gearcase or any other issues. removed spin basket, no debry stuck between basket and tub. replaced gearcase with ordered part. calibrated unit and ran service cycle. unit is working as designed."

cx complaint unit not working properly checked unit to find no error codes ran test cycle completed all steps checked for error codes again no error codes present looked under unit to find no oil leaking from gearcase and belt is not slipping all connections are good unit is working as designed

"cx complaint was ice maker issue, water leaking from ice dispenser we tested unit seen the freezer wasnt getting cold, we replaced the dryer and add 1.94 R600 into unit waited 5 mins then tested unit starting to cool"

"upon arrival and checking entitlements, this unit was denoted as field scrap. no warranty. explained to cx, cx stated they sued whirlpool and received settlement for it already"

"installed evap harness , optimized thermistor in clip and replaced control, heater not needed, tested all ops ok"

Customer complaint unit is not completing a cycle and the light is staying on wash. I tested the unit and found no error codes and the unit is completing a test cyckle. I found the CX is using the original tide soap. And the cold water is very low. I adviced the cusotemr to only use HE detergent and the water to be turned open all the way. The customer stated they had the water like that so they can get warm water. I explained to the cusotmer taht the unit being HE it will have read the water temps coming in and adjust to the temps that will save the most energy. I told her the unit will not get hot and at best a little bit hight than rom temps. But that how the unit workes. I ran a rinse and sping and completed agitating and draining and spinning. Unit is good.

"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."

CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete

"Installed 2 new legs, leveled unit, unit now works as intended."

"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."

"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."