Service History 834 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 11/29/2022

"Cx complains that the unit not cooling properly, inspected unit, the Rc tmep read 57 degrees, Fc temp 32 degrees, the evaporator cover is full of frost,.. the defrsot harness is bad. evaporator fan motor cks ok.. order harness and thermistor, cntrl board just in case; ordrng 1 w11581973 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Greenbelt, MD 20770

Shawn D.

Job Details: 11/29/2022

cx complaint unit not making ice and h20 light is on and sometimes at night cubes will dispense on its own but only sometimes. inspected unit and confimred the complaints found freezer at 0 fridge 37 ice maker wont cycle. replaced ice maker and it cycled then filled. leveled unit so prevent iice from getting stuck and popping out and cleared h20 light. unit is good

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Arlington, VA 22203

David J.

Job Details: 11/29/2022

Cx complaint sometimes touch panel would be unresponsive and lock it self. After last visit I found unit needed a need control display. Arrived today and powered down unit. Lifted cooktop and removed on control. Replaced with new one and powered unit back on. Tested with Cx and he saw it working. Unit is now working as intended. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Portsmouth, VA 23707

Anthony D.

Job Details: 11/29/2022

cx complaint of loud sound durning cycle ran diagnostic mode no error codes ran test cycle found wash motor sounds like metal on metal replaced sump assembly with preid part tested unit working as designed

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS1

Near Waynesboro, PA 17268

Sal R.

Job Details: 11/29/2022

"CX complaint is thar the bake is not working. I found the cooktop and broil elements to be opperating as designed. I found no continuity at the bake element. I am ordering 1 bake element (W11182108). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11182108 (bake element)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB1

Near Forest Hill, MD 21050

Neil H.

Job Details: 11/29/2022

cx complaint the temp not accurate temp up +15 calb. temp accurate on my meter now checked good and accurate now.

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM03

Near Ocean View, DE 19967

Frederick R.

Job Details: 11/29/2022

CX complaint is evap freezes over. Tested heater at board (43.6 ohms) thermistor at 7.65k ohms. Testeed heater in forced defrost and it works. Spoke to Scott an WPTL (SR#7735154252). He wants the UI and control replaced at the same time. If the unit continues to have defrost issues it will be processed as non repairable. Unit will not work properly even if defrost issue is resolved because unit is in garage. This will not cause a defrost issue though. SPoke to Christine at WPTP Shipping UI directly to CX and ordering control from Tribles. Order# 1537290305. Auth# W152U80NPL1.; ordrng 1 W11449482 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Smithsburg, MD 21783

Sal R.

Job Details: 11/29/2022

CX complaint is that the unti is leaking oil. I found that there is oil presant on the bottm of the spin basket coming from under the agitator as well as oil leaking form under the unit collecting in the sheild. I am orderign 1 gearcase (W11454741) and 1 splutch (W10721967). Return visit should be 2 call counted due to the time it takes to replace a gearcase. Return date set for 12/13; ordrng 1 W11454741 (gearcase 21 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Elizabethtown, PA 17022

Justin L.

Job Details: 11/29/2022

Cx complaint unit leaving clothes soaked at the end of the cycle. Was able to access unit and found it bouncing around empty. Checked suspension leveled unit and calibrated and unit is now operating as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Sterling, VA 20165

Ezra M.

Job Details: 11/29/2022

"not completing cycle. unit storing f8e1, found loose wire harness to valves, reconnected, verified secure, tested, unit working properly"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Ellicott City, MD 21043

Robert L.

Job Details: 11/29/2022

"cx complaint leaking out bottom smaller amount, found no errors, ran diagnostics, filled to max water level twice and drained 3 times, no leaks, found basket and tub leaning forward to left, suspension worn in front, found splash and warter marks down back panel, when tub is full leaning to far forward and when water is activated splashing over back side of tub, quoted $390 to replace suspension, cx to way options, collected $120 ch# 1032; ordrng 1 W11217817 (suspension)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304DWH0

Near Bowie, MD 20720

Shawn D.

Job Details: 11/29/2022

arrived was about to do repair to notice the sink is full of water andnot drining. cx tried getting sink clear but cant. needs to reschedule when sink will drain

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Midlothian, VA 23114

Jerod R.

Job Details: 11/29/2022

"tested unit found unit had temps of 35 in ff section and was set to 36 , fr was at -2 and set to 0 , advised of temp settings and that use of a coil style thermometer will nt give accurate reading"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Harrisburg, PA 17112

Fred G.

Job Details: 11/29/2022

"cx complaint one noise is still present, cx has video evedence of noise. sounds like a rubbing/grinding noise while unit is agitating. inspected unit and found 0 error codes saved. lifted unit up and removed belt cover and found 0 issues with the splutch,drive belt and drive motor. removed spin basket and found no issues there. noise has to be coming from gear case. we have replaced everything elese. called TL (SR7735094126) he agreed with me on replacing gearcase, splutch, drive belt, drive motor. called office and scheduled cx for 12/5/22.; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 looklook"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Stewartstown, PA 17363

Drew B.

Job Details: 11/29/2022

replaced pre id freezer door now checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Leonardtown, MD 20650

Robert A.

Job Details: 11/29/2022

"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap fan, compressor and condensor fan are running well. However the evap is covered in ice. I ran test 5 and 13, 5 passed and in 13 the heater did not come on. I removed the ice and found the brown wire disconnected for the heater. I reconnected the connector to be secure and reposition the heater harness so it is higher. I tested the unit for the cx. The unit is workig as designed."

We serviced a

WHIRLPOOL OVEN

Model WFG775H0HZ2

Near Arlington, VA 22207

David J.

Job Details: 11/29/2022

CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Brambleton, VA 20148

Richard B.

Job Details: 11/29/2022

"CX complant. Dishwasher not working. Inspected unit and found F2E2 error code , DDisconnected UI from cntrol and also itself. Reseated connections and error code returned. Ordering UI assembly and console top; ordrng 1 W11368911 (ui) and 1 W11028305 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG00

Near Washington, DC 20002

Mitchell H.

Job Details: 11/29/2022

cx complaint unit not cooling well. found both sections around 50 degrees. reclaimed high side to barely any r134. opened low side and it all came out of there. unit has a clog. put new drier and coupler on and flushed system with nitrogen. big puff of compressor oil and r134 came out. vacc unit and filled to 4.3 oz. unit is now cooling good. job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Falls Church, VA 22043

Christian C.

Job Details: 11/29/2022

Cx complaint unit does not work and agitator is loose. Inspected unit no errors. Ran through service cycle. Heard a grinding noise while agitating or spinning. Inspected parts underneath unit. Found oil in shield. Quoted cx and they will not be going through with the repair. Cx paid for service call.

We serviced a

MAYTAG WASHER

Model MFW2055FRZ02

Near Catonsville, MD 21228

Robert L.

Job Details: 11/29/2022

"cx complaints water slow and frost in freezer, found water trickling and ice haloow, removed filter full pressure return, cx needs new filter, found right corner of door not sealing, found gasket fully extended and heat treat didnt close gap, found inserts for door mounting screws sticking out (see pic), door not closing properly unless forced, ordering FC door stainless, left rail assy and will use right rail assy on return, cx aware of time frame, to inspect, and no haul away; ordrng 1 WPW10397636 (slide left) and 1 LW10858419 (dor-fip)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Frederick, MD 21703

Ricardo S.

Job Details: 11/29/2022

Replaced parts.. i ran normal cycle.. unit working ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Broadlands, VA 20148

Richard B.

Job Details: 11/29/2022

"CX complant. No ice dispensed and food freezing in fresh food section. Prior diagnosis found unit needs a ice container due to broken cog . Reduced temps to recomended in fresh food section last visit and installed new ice container this trip. Used ice from old container to assure ice is dispensing and CX stated no longer freezing in fresh food section. Job completed, RB"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 11/29/2022

"cx concern the unit light out and door not closing .. units hinges failed and not closing door fully, light is out in cavity . ordering hinges, arm, switches and bulb.; ordrng 1 WPW10128850 (arm) and 1 W11033422 (interlock harness) and 1 W10886919 (bulb)"

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM03

Near Ocean View, DE 19967

Frederick R.

Job Details: 11/29/2022

We serviced a

KITCHENAID OVEN

Model KOSE500ESS02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 11/29/2022

"cx complaint no operation, checked unit found F9E0 miswired, and f6e1 communication code, entered diagnostics, no relays would activate, pulled unit verrified 249 vac and proper polarity to control, relays began activating, called techline spoke with austin sr7735155947 advised to check connections and advise cx to monitor unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Reston, VA 20191

Christian C.

Job Details: 11/29/2022

"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW

Near Smithsburg, MD 21783

Sal R.

Job Details: 11/29/2022

I attempted to service the unit and found that with the washer and dryer in the closet the units are wjder then the door frame. I attempoted to move the dryer and found that it would not clear the door jam even with the washer moved completly against the wall. CX to make unit accessible for service to be provided. CX will call office once this has been done inorder to corretly diagnose the unit.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Fairfax, VA 22030

Lloyd B.

Job Details: 11/29/2022

"Cx complained the unit did not dispense water. Installed new water valve and filter housing, also cleared the line from the housing to the inlet hose and tested and it now works as designed, dispensing water and will make ice. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Richmond, VA 23222

Joseph D.

Job Details: 11/29/2022

"replaced failed icemaker, cycled, test 57 working properly. filled properly. unit now working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Washington, DC 20002

Mitchell H.

Job Details: 11/29/2022

replaced upper rack with new one. transfered all plastics to new rack. tested. job completed.

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Herndon, VA 20171

Richard B.

Job Details: 11/29/2022

"CX complant, F2E0 error code. Inspected unit and found stuck key error code f2e0 . Cleared error code and error returned. Installed new console and tested unit, Working as designed. cCX now aware as to how sensetive the console is , Advised just like a touch screen on phone. Advised CX to lock keypad when cleaners cleaning . Job completed, RB"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Gaithersburg, MD 20882

Julian H.

Job Details: 11/29/2022

"CX complaint about a faint smell of gas when not on inspected on the back & found connections on regulator not tight enoug as well on gas line tightened smell went away did a bubble test on all connections working fine CX still has a problem with both LF RF ignition took spreaders apart & back together started to ignigte need to replace them for not further issues; ordrng 2 W11344539 (flame spreader RF, LF)s and 1 LOOK (LOOK)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Falls Church, VA 22043

David J.

Job Details: 11/29/2022

CX complaints unit is freezing stuff in crisper drawer. Arrived to unit and found temps set to 41° in RC and 0° in FC. Check temps with probe and found correct temps inside both check temperature inside top crisper drawer and found at 35° and bottom crisper drawer at 41°. Call Techline SR number is above. They suggested everything is reading correctly and to have customer change from produce to deli setting on crisper drawer to see if that helps. I explain to customer with fresh vegetables that have water in them will naturally get harder. Unit is working as designed job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, PA 17404

Bernard M.

Job Details: 11/29/2022

"When arrived, cx stated water has been dispensing. Dispensed several cups of water, found icemaker making and dispensing ice. No parts to replace at this time, the unit works as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Richmond, VA 23222

Joseph D.

Job Details: 11/29/2022

"replaced failed icemaker, cycled, test 57 working properly. filled properly. unit now working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Norfolk, VA 23502

Zachery R.

Job Details: 11/29/2022

"cx complaint sporatic temps in fc, checked unit, unit has good frost pattern. verified unit is defrosting. come to find defective evap fan, control not sending proper voltage, ordering evap fan and acu to complete repair.; ordrng 1 W11546690 (control) and 1 WP2315549 (evap fan motor) and 1 W11546681 (harness)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Bel Air, MD 21014

Neil H.

Job Details: 11/29/2022

where the lint catch goes had felp sticking out and lint collected to the left i removed cover of catcher housing adjusted felp checked good.

We serviced a

MAYTAG WASHER

Model MVWB855DC3SEPERATE

Near Harrisburg, PA 17111

Justin L.

Job Details: 11/29/2022

as per previous tech was able to access unit and seperate parts. Replaced needed parts calibrated and tested and unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Norfolk, VA 23502

Zachery R.

Job Details: 11/29/2022

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Zion Crossroads, VA 22942

Kyle A.

Job Details: 11/29/2022

Tech was assigned as a helper; snapped 2 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Arlington, VA 22205

David J.

Job Details: 11/29/2022

CX complaint LED lights will not work properly when opening and shutting the door. After previous tech visit he had replaced all LED modules with new multi point LEDs but lights were still dim. Took off top panel to inspect door switches and found that left door switch actuator was loose and not touching the door switch causing the lights to be dim. Reattached door switch arm and installed all lights properly as they were just dangling and not in liner. Unit is now working as designed and all lights are lighting up. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leesburg, VA 20176

Ezra M.

Job Details: 11/29/2022

"installed drain hose, verified unit draining properly"

We serviced a

KITCHENAID DISHWASHER

Model Kudt03ftss0

Near Crofton, MD 21114

Shawn D.

Job Details: 11/29/2022

cx complaint upper rack not getting clean and not draining all the way dispenser not opening. inspected unit and has some water at the bottom cancel drained and drained water out. took unti apart and found chopper blade clogged. cleared chopper and put back together and tested and wash pressure seems good and dispenser opened up. unit seems good now. left cx with quote for sump assem and disepsner due to the rinse aid part being messed up. i collected for service fee and cx is going to use unit. unit is good; ordrng 1 WPW10780877 (sump assem 233.44) and 1 WPW10195175 (dispenser 92.46)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Falls Church, VA 22043

David J.

Job Details: 11/29/2022

CX complaint unit was not working properly or washing. After previous visit when I replace the harness. tested unit found water leak coming from black rubber hose on subassembly. Arrived today and removed old sump assembly. Replaced with new sump assembly reinstalled unit underneath cabinet powered on unit and tested. Found no leaks and it drained properly. Unit is now working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Rockville, VA 23146

Jerod R.

Job Details: 11/29/2022

"tested unit advised customer of proper closing , did find ice bin gasket had crease in it ordered new; ordrng 1 W11171728 (door-ice)"

We serviced a

KITCHENAID HOOD

Model KVWB400DSS4

Near Norfolk, VA 23518

Zachery R.

Job Details: 11/29/2022

"cx complaint fan and light not working. checked unit, come to find defective blower motor, motor has proper voltage but is only humming will not turn. also left light is defective, as well as filter, filter not seating. ordering filter, motor, and returning with control. advised cx parts on back order and office will call for return visit.; ordrng 1 W11351717 (blower wheel) and 1 W11493395 (light) and 1 W10915369 (filter.)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Havre de Grace, MD 21078

Neil H.

Job Details: 11/29/2022

cx complaint unit not cycling properly found the unit had faulty hub replaced recalb than i ran unit to flush extra soap and explained to cx how important it is to run washer clean once a month and at this point to run cleaner 2 times in a row than only using 2 table spoons of detergent. 275.16 collected

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Severn, MD 21144

Israel R.

Job Details: 11/29/2022

Customer complaint unit is not completing a cycle and the light is staying on wash. I tested the unit and found no error codes and the unit is completing a test cyckle. I found the CX is using the original tide soap. And the cold water is very low. I adviced the cusotemr to only use HE detergent and the water to be turned open all the way. The customer stated they had the water like that so they can get warm water. I explained to the cusotmer taht the unit being HE it will have read the water temps coming in and adjust to the temps that will save the most energy. I told her the unit will not get hot and at best a little bit hight than rom temps. But that how the unit workes. I ran a rinse and sping and completed agitating and draining and spinning. Unit is good.

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS00

Near Georgetown, SC 29440

Jason T.

Job Details: 11/29/2022

"Installed all parts from prior visits, found new inlet vale not cycling during the test, intermittent connection within the valve circuit, also inlet line still needs to be corrected by the cx, re-ordering valve for the return visit, cx will be called to schedule a return visit, cx agreed.; ordrng 1 W10897719 (valve) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Arlington, VA 22203

Dustin F.

Job Details: 11/29/2022

"cx complaint: freezer light not on.Inspected unit confirmed cx complaint inspected found door switch stuck shut, fixed door switch now light is on and working. unit working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 11/29/2022

Cx could not wash dishes. Installed new manifold and tested and it now works as designed. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Lorton, VA 22079

Lloyd B.

Job Details: 11/29/2022

Cx complained the knob did not turn. Inspected the unit and found it was the valve that did not move. Unit needs new manifold; ordrng 1 W10907218 (manifold)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Frederick, MD 21702

Ricardo S.

Job Details: 11/29/2022

replaced gasket yesterday.. uit working ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Pasadena, MD 21122

Alexander D.

Job Details: 11/29/2022

"cx cant find pop but can see AGID of 11/8/21 and complaint called in on 11/7. cx complaint icemaker needs turned off because theres no water supply hooked up and unit is intermittently making low pitch humming noise. cx said she was trying get noise on video but she hasnt heard noise in a month but said her daughter heard it all night a couple days ago. inspected unit, no unusual noises. ran through all service tests, nothing making the noise. cx said noise stops when she touches door. more than likely something vibrating. put feet down to try and hold unit more steady to prevent vibration in case noise comes back. turned icemaker off. advised cx if noise comes back to try and get noise on video and find pop. cx understands. unit operating as designed at this time."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FE02

Near Lancaster, PA 17601

Justin L.

Job Details: 11/29/2022

As per previous tech was able to access unit and replace part. During testing found unit to still not pre-heat. Found element to not glow. Ohmed out and found OL. Ordering ignitor and once approved and in office will need to set return.; ordrng 1 WPW10324738 (ignitor)

We serviced a

WHIRLPOOL DRYER

Model LEB6400LW0

Near Great Falls, VA 22066

Jason A.

Job Details: 11/29/2022

CX complaint DRYER squealing. Found idler is locked up & groove cut in it. Replaced idler & test with a heavy wet load. Unit heats & is quiet > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Hagerstown, MD 21740

Ken M.

Job Details: 11/29/2022

Control replaced. Found no issue with the damper. Temperatures returned to factory defaults. Unit is working properly.

We serviced a

AMANA RANGE

Model ASI2175GRS07

Near Columbia, MD 21046

Robert L.

Job Details: 11/29/2022

"installed evap harness , optimized thermistor in clip and replaced control, heater not needed, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Littlestown, PA 17340

Sal R.

Job Details: 11/29/2022

I was able to drop off Ice bin. CX will call office once new doors arrive.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Parkville, MD 21234

Keith H.

Job Details: 11/29/2022

cx complaint is not heating inpsected unti and found an inconsitent spark i replaced spark mod tested at 4 different temps unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Culpeper, VA 22701

Robert W.

Job Details: 11/29/2022

Replaced valve unitis working properly.

We serviced a

WHIRLPOOL DRYER

Model WED9400SW0

Near Camp Hill, PA 17011

Andrew S.

Job Details: 11/29/2022

Per previous diag I was able to access and repalce the belt and Idler pulley. I then tested the unit and it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Norfolk, VA 23508

Anthony D.

Job Details: 11/29/2022

cx complaint of squeal coming from unit checked unit no error codes present cx showed video of noise sounds like metal on metal looked at belt and splutch notice oil coming from gearcase onto belt causing belt to slip ordering gearcsae and 1 LOOK/LOOK 2count and will use belt and splutch on return visit; ordrng 1 W11449840 (gearcase) and 1 LOOK/LOOK (2 count)

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near Newark, DE 19711

Michael E.

Job Details: 11/29/2022

Upon arrival i found that the unit is still stacked and will require a second tech to service. This will need to be scheduled with 2 techs. No service done today; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW08

Near Pomfret, MD 20675

Andrew H.

Job Details: 11/29/2022

"Cx complaint unit has long run time. Called tech line, tested cabinet temp with thermocouple, measured 0 degrees F, tested thermistor at control read 5k ohms, tech line advised thermistor reading out of spec. Replaced themistor. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Topping, VA 23169

Carl A.

Job Details: 11/29/2022

"cx complaint of unit not turning on at all,checked unit to find board being unreponsive at all replaced control board tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Norfolk, VA 23508

Anthony D.

Job Details: 11/29/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Herndon, VA 20170

Richard B.

Job Details: 11/29/2022

"CX complant. Water dripping on gasket Inspected unit and found water sitting on freezer gasket. Found mullion heater sensor on , TTurned off mullion strip heater sensor so heater stays on all the time. Job completed, Gaskets are all sealing good. And no cracks. RB"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Lancaster, PA 17601

Justin L.

Job Details: 11/29/2022

"Was able to access unit, installed new control. Unit is working as designed. No further work needed."

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWS2

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 11/29/2022

"Installed the Tub, Tracks & Middle Rack. Inner Door will not close because it doesn't have a cut out for the Fan Motor. Will need to install Inner Door & Lower Rack. ; ordrng 1 W10712593 (DOOR-INNER) and 1 WPW10195032 (DEFLECTOR)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ03

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 11/29/2022

"Was able to access unit, unit ice maker works in diagnostic mode but isnt getting water. water fill tube is frozen, heater is not working. ordering new door due to failed heater built into door. Once approved please ship door to customer and customer will contact office once door has arrived.; ordrng 1 LW11026429 (freezer door ss) and 1 wp4373559 (fitting) and 1 look (look)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Brambleton, VA 20148

Carl R.

Job Details: 11/29/2022

"Cx complaint is, Fan Noise - Convection Oven - Wall Oven. Open and remove the top door and racks. Removed original bow tie cover from previous technician recommendations. And installed new bow tie cover. Installed racks and door. Tested unit for noise, heard a woman sound about 6 min while heating. Pulled the unitbout from the wall and exchanged the original fan motor with a new fan motor with blade. Retested unit after installing unit back in the wall. Unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near New Castle, DE 19720

Michael E.

Job Details: 11/29/2022

Replaced the capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID HOOD

Model KVWB400DSS4

Near Norfolk, VA 23518

Zachery R.

Job Details: 11/29/2022

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Haymarket, VA 20169

Daniel J.

Job Details: 11/29/2022

unit leaking from undernath removed cover found tube going into valve not sucure sent with new tube same issuse ordering valve none in stock upper marlboro; ordrng 1 W10897719 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Berlin, MD 21811

Frederick R.

Job Details: 11/29/2022

"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Carlisle, PA 17015

Fred G.

Job Details: 11/29/2022

"cx complaint unit is not making ice. inspected unit and took FC temp reading with thermial cuppler and found -4 degrees. ran test 56 and found E5, timed ice making. ran test 57 and found ice maker completed harvest test. ran test 58 and found 1/0. test 37 shows 01/pass. test 36 I found ice box fan came on. test 45 I found no water coming to ice maker. I found dual water valve is spraying and I also found fill tub heater is showing open and fill tube is frozen. unit needs dual water valve and fill tub heater. please call cx once parts are in to schedule a return visit.; ordrng 1 W11087201 (heater) and 1 W11482383 (dual water valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Woodford, VA 22580

Thomas B.

Job Details: 11/29/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control and the lid lock tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 11/29/2022

Cx complaint unit is not working properly inspected unit removed and replaced the ice bin tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model MQF1656TEW02

Near Hyattsville, MD 20782

Samuel R.

Job Details: 11/29/2022

cx complaint unit is not cooling.inspected unit and could confirm.checked unit and found evap fan not to be working.unit did have proper frost pattern.unit will need a new evap fan WPW10236142 2 tribles; ordrng 1 WPW10236142 (fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Richmond, VA 23224

Jerod R.

Job Details: 11/29/2022

"tested unit found unit had bad filter housing , and led modules , replaced ordered parts and tested unit is now fully funcional"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Arlington, VA 22204

Dustin F.

Job Details: 11/29/2022

"CX complaint: Unit stops cooling then freezes up. they have to thaw out the unit every few weeks to get it to workInspected unit, confirmed CX complaint, CX had Water laying all over the floor from the unit defrosting. Inspected evap harnass, found brown wire for defrost heater backed out. Defrost heater ohmed out good, thermistor ohmed out at 14k in slushy slowball snow with the unit unplugged(seems Good) replaced evap harnass and tested unit, unit now working as intended."

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Chester, VA 23831

Chris B.

Job Details: 11/29/2022

cx comp unit elements will not work found wire not seated on switch seated wire tested unit working as desighned also advised cx of coil elm temp sensor and unit coild eml will not just go high on full blast and stay red

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Warwick, MD 21912

Alexander W.

Job Details: 11/29/2022

Installed parts per previous diag found capacitor now leaking oil ordering capacitor and sched with cx for 12/8; ordrng 1 W11428524 (Capacitor)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near White Hall, MD 21161

Justin S.

Job Details: 11/29/2022

replaced the front panel front drawer and both sliders and the unit is now closing the drawer better. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Henrico, VA 23231

Joseph D.

Job Details: 11/29/2022

"upon arrival and checking entitlements, this unit was denoted as field scrap. no warranty. explained to cx, cx stated they sued whirlpool and received settlement for it already"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/29/2022

After unboxing damage is much more extensive to lower door. Damage to liner and inner glass pack. Will need to return with upper and lower door parts.; ordrng 1 W11600222 (Upper door glass) and 1 W11518518 (Upper door handle) and 1 W11617223 (Lower door liner) and 1 W11598181 (Lower door divider) and 2 WPW10618107 (Divider glass)s and 1 W11600222 (Lower door glass)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 11/29/2022

"cx complaint no operation, checked unit found F9E0 miswired, and f6e1 communication code, entered diagnostics, no relays would activate, pulled unit verrified 249 vac and proper polarity to control, relays began activating, called techline spoke with austin advised to check connections and advise cx to monitor unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Fallston, MD 21047

Neil H.

Job Details: 11/29/2022

cx complaint unit making noise in spin cycle cx has put a foam pad behind the unit where the drain hose is because the hoses hitting rear of unit when drain and spinning she said that seems to have fixed issue i tested unit and sounds good no issues

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Taneytown, MD 21787

Brian R.

Job Details: 11/29/2022

replaced door and checked over unit with cx. he said everything works great. got water out door and advised he should start to see ice in the next few hours and unit checks. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 11/29/2022

"Cx complaint unit is not working properly inspected unit used black light whole backend lit up majority in drip tray and off the condenser side of the compressor ordering compressor, drier, coupler, and evap for repair covered under entitlements ; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11536253 (Evaporator) and 1 W11506635 (Coupler)"

We serviced a

MAYTAG REFRIGERATOR

Model MFC2062FEZ01

Near East York, PA 17402

Drew B.

Job Details: 11/29/2022

installed new blade pulled vaccum and filled with 134a and now allow time to cool since power is back.

We serviced a

JENNAIR REFRIGERATOR

Model JS42PPDUDB13

Near Vienna, VA 22182

Christian C.

Job Details: 11/29/2022

Cx complaint unit would leak water underneath unit whenever IM is on. Inspected unit cycled IM. After valve turns on to fill IM I hear water dripping into drip pan underneath unit. Water is leaking from drip pan area. Unable to see where leak is from unless pulling unit out. Built in fridge 2 tech.; ordrng 1 WPW10281063 (drip pan) and 1 W10388653 (water tube) and 1 W10412488 (water tube) and 1 W11212166 (fill tube) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Brambleton, VA 20148

Richard B.

Job Details: 11/29/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2676FRZ00

Near Sterling, VA 20164

Richard B.

Job Details: 11/29/2022

"CX complant. Lights off and ui issues. Prior diagnosis found unit needs UI and harness along with LED module. Installed all and cycled power.Unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Stephenson, VA 22656

Danny R.

Job Details: 11/29/2022

replaced dich panel it was dcheckok

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FE02

Near Lancaster, PA 17601

Justin L.

Job Details: 11/29/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Milton, DE 19968

Andrew W.

Job Details: 11/29/2022

"Cx complaint is loud screeching noise coming from unit. tested and verified complaint. checked for error codes and found none. ran test cycle and when the unit went to slow down from the spin portion it made a loud screeching sound that i could no longer hear myself talking to the cx. unit had no obvious signs of component failure so spoke to MR about testing findings and agreed that a gearcase, motor, and belt should be replaced to correct this issue. all parts are in stock. rescheduled cx for 12/5/22 am requested.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Fallston, MD 21047

Neil H.

Job Details: 11/29/2022

cx said he believes the issue isn't the unit because the ice maker was leaking but found that filter needs to be changed every month because the well water is making issue with ice maker and dispenser explained that makes since because pressure is what makes valves open stron and close strong and cx said when ice maker acts up the dispenser is slow.

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