We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Bowie, MD 20721
Shawn D.
Job Details:
11/29/2022
onstalled new console to find the corner os broken off snpped pic. reinstalled old console and reordering console; ordrng 1 W11413567 (console reorder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Upper Marlboro, MD 20772
Andrew H.
Job Details:
11/29/2022
"Cx complaint is unit is not cooling. inspected unit, all items in freezer compartment frozen solid, frost building on top of freezer door and top of freezer compartment. Removed air tower, found return vents clogged with ice. Opened refrigerator door, noticed large gap (approx. 3/8 in.) between frame and liner. Called tech line, sent pictures of gap to representative, tech line deemed unit unrepairable. Tech line provided file number, left file number with cx, told them Whirlpool will be contacting them, File #7735150446"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Milton, DE 19968
Andrew W.
Job Details:
11/29/2022
"Cx complaint is loud screeching noise coming from unit. tested and verified complaint. checked for error codes and found none. ran test cycle and when the unit went to slow down from the spin portion it made a loud screeching sound that i could no longer hear myself talking to the cx. unit had no obvious signs of component failure so spoke to MR about testing findings and agreed that a gearcase, motor, and belt should be replaced to correct this issue. all parts are in stock. rescheduled cx for 12/5/22 am requested.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Lebanon, PA 17046
Justin L.
Job Details:
11/29/2022
"Was able to access unit, while running diagnostic mode the unit would not spin but instead just hum. Checked capasitor and the capasitor failed. replaced capasitor with van stock and unit now works as designed. No further work needed.; ordrng 1 W11395618 (capacitor (JL VS)) and 1 look (look), used 1 W11395618 (capacitor) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Ashburn, VA 20147
Richard B.
Job Details:
11/29/2022
"CX complant, Center burner dosent ignite. Inspected unit and found after milk was boiled over on center burner , Center burner now fails to ignite. . Cleaned orrifaces from spilled milk with a straight pin and tested unit . All burners now igniting and working as designed, Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
installed parts and tested unit. unit now checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, PA 17402
Drew B.
Job Details:
11/29/2022
installed new blade pulled vaccum and filled with 134a and now allow time to cool since power is back.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/29/2022
complaint unit isnt as cool at top of fridge as the bottom zone and ui not working spoke with customer work order built as oww he explained he has a extanded warranty and showed email from aig called office informed work order needs to be built through aig informed customer possible frozen over evap and bad ui or harness; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/29/2022
cx complaint the unit is just installed and leaking from underneath. found a leak at the seal on the pump. reseated the pump and got the leak to stop. ordering a new sump and pump to prevent the issue from happening again. i got it to seal but it did not feel perfect. will return once the pump and motor come in. part on fbo.; ordrng 1 W11613480 (sump and motor)
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM03
Near Ocean View, DE 19967
Frederick R.
Job Details:
11/29/2022
CX complaint is evap freezes over. Tested heater at board (43.6 ohms) thermistor at 7.65k ohms. Testeed heater in forced defrost and it works. Spoke to Scott an WPTL (SR#7735154252). He wants the UI and control replaced at the same time. If the unit continues to have defrost issues it will be processed as non repairable. Unit will not work properly even if defrost issue is resolved because unit is in garage. This will not cause a defrost issue though. SPoke to Christine at WPTP Shipping UI directly to CX and ordering control from Tribles. Order# 1537290305. Auth# W152U80NPL1.; ordrng 1 W11449482 (control)
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ1
Near Bowie, MD 20721
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit taking a very long time to heat up and never reaching the set temp. i found F6E1 oven over temp. inspected bake element and found the element is broken. i asked cx if he had any issues with things burning, unit not shutting off. he said he never has. temp prob reads correct temp in diagnostics. ordering bake element.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Shady Side, MD 20764
Shawn D.
Job Details:
11/29/2022
"cx complaint unit not working. inspected unit then checked for errors and had f8e1. ran service cycle and when filling hot valve is loud cold valve fills slow and when spinning unit was so loud i had to run out of the room something in the gearcase is bad. unit needs gearcase,splutch,belt,and valve. ordering parts for return 2 count job on return for gearcase; ordrng 1 W11210463 (valve) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details:
11/29/2022
"When arrived cx stated they weren't able to get the lid open. Entered into diag and found error code F5E3 lid lock fault. Attempted to run test and the latch would just click. Ordering lid latch, found in stock and set return for 12/2. Office will contact cx with time frame; ordrng 1 W11513248 (lid latch)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Chesterfield, VA 23838
John P.
Job Details:
11/29/2022
"CX complaint unit not working checked unit found bad cold valve valve getting 120 volts but not opening, replaced the valve calibrated tested working as designed"
We serviced a
WHIRLPOOL RANGE
Model KVWB606DSS3
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/29/2022
"cx complaint obvious protrusions from the chimney exterior panels. cx states that they have been dealing with this since purchase of the home in may/05/2022 but after replacing tjhe panels multiple times the builder concluded that the control assembly is what is pushing the exterior/cosmetic panels outward and affecting it appearance. unfortunately the chimney is grouted into place and will need to be made accessible for service. once the cx has had a contractor remove the grout, they are contacting kitchen aid to provide an accurate proof of purchase/home closing docs. CX WILL NEED AUTH IF PROCEEDING WITH COSMETIC PARTS REPLACEMENT OR CHOOSE TO PROCEED OOW. explained process in detail and documented report to service matters under file number sr7735008027 parts needed have been added.; ordrng 1 W10909682 (nameplate) and 1 W11321566 (chimney assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Owings Mills, MD 21117
Brian R.
Job Details:
11/29/2022
cx complaint is unit wont run or power up or do anything. checked power at wall and didnt have anything on L1 or L2 or across. checked box and found breaker off. turned on and tested unit and unit checks. call was placed before 1 year was up it shows. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, VA 23455
Zachery R.
Job Details:
11/29/2022
"cx complaint unit not making ice. checked unit. come to find defective icemaker. icemaker has proper voltage but not harvesting. checked wires under fc door, wires are good, quoted cx, replaced icemaker, tested, unit working as designed. advised cx to wait 24 hours to allow ice to form."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Georgetown, DE 19947
Andrew W.
Job Details:
11/29/2022
"Per prior tech's diagnosis, replaced capacitor. tested unit and unit filled with water but would not drain. threw an F9E1 error code. checked drain pump and found the harness was severed at the connector. ordering lower harness. rescheduled for 12/5/22 am requested.; ordrng 1 W11643701 (lower harness)"
We serviced a
MAYTAG RANGE
Model MER6600FZ
Near Glenville, PA 17329
Drew B.
Job Details:
11/29/2022
cx complaint that unit is not cycling the heat normally ion the right front burner. i found the switch to smoked insinde the windings and will need new right front burner switch pre id was lf switch call to reschd when approved in stock already; ordrng 1 WP3149404 (switch 90@trb) and 1 WP3149400 (switch 100@trb)
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, DC 20007
Samuel R.
Job Details:
11/29/2022
replaced parts and cleared out drain hole.unit is now good
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Springfield, VA 22153
Lloyd B.
Job Details:
11/29/2022
Cx complained the unit did not spin. Installed new cam and shifter and tested in diagnostics and the unit now operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Norfolk, VA 23502
Zachery R.
Job Details:
11/29/2022
"cx complaint sporatic temps in fc, checked unit, unit has good frost pattern. verified unit is defrosting. come to find defective evap fan, control not sending proper voltage, ordering evap fan and acu to complete repair.; ordrng 1 W11546690 (control) and 1 WP2315549 (evap fan motor) and 1 W11546681 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fallston, MD 21047
Neil H.
Job Details:
11/29/2022
cx said he believes the issue isn't the unit because the ice maker was leaking but found that filter needs to be changed every month because the well water is making issue with ice maker and dispenser explained that makes since because pressure is what makes valves open stron and close strong and cx said when ice maker acts up the dispenser is slow.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/29/2022
"checked voltage getting 240 but neither element heating up need to fully removed unit need 2nd helper to remove and reinstall; ordrng 1 W11598122 (Element, Broil) and 1 W11545804 (Whirlpool Oven Bake Element) and 1 W10546519 (element) and 1 WP4449751 (thrmst-fix)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Richmond, VA 23235
Joseph D.
Job Details:
11/29/2022
"cx complaint unit leaking, found leak at valve at wall, shut off valve recommend professional plumber to repair valve at wall/home plumbing"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Reisterstown, MD 21136
Brian R.
Job Details:
11/29/2022
"cx complaint is units under light stuck on and then blew out. he replaced buld and light wont change or go off. also said time jumps around and he has to keep changing it and numbers are missing bars or doing things. tested and checked unit. heated a wet towel for 30 sec and it heated well. never got van stock back for buld so ordering extra. unit will need new bulb as well as control replaced in case wrong bulb went in. he doesnt have box. as soon as parts ar in office will schedule.; ordrng 1 8206232A (Buld) and 1 W11545876 (Control), used 2 8206232A (Bulb BR Van Stock) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Suffolk, VA 23434
Anthony D.
Job Details:
11/29/2022
cx complaint dishes not wasing properly checked unit to find f4e3 wash motor fault code ohmed motor read open indicating bad wash motor replaced sump assembly with preid part tested unit is working as designed
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near Arlington, VA 22207
David J.
Job Details:
11/29/2022
CX complaint unit RC is not getting cold. After previous tech visit he had found this unit need a new evaporator cover with thermistor. Replace cover and removed any ice and water from inside of RC. Installed all parts and tested unit. Unit is now blowing cold air set. Recommended temperatures. Unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chevy Chase, MD 20815
Emmanuel R.
Job Details:
11/29/2022
"Installed new control, tested unit. Found the icebox fan is not turning on and surges in diagnostic mode, ordering fan, Also the thermistor wasnt in my bin so ill have to reorder it,; ordrng 1 W10316760 (thermistor) and 1 W10846539 (fan)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Springfield, VA 22153
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx has gotten a letter stating that there is a Service Pointer on the Dishwasher Heater Element. Checked the Heater Element. Heater Element has the Black Coupler Bushings. Installed new Heater Element. Tested the unit. No leaks. Unit is working as Designed. Called Whirlpool safety Team Ref # 7735122184. Cx has Damages done to the house. Per Whirlpool Safety Team they will send a Damages sheet and contact the cx. ( Technical service pointer W11540964 - Special Project S17304. )
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Camp Hill, PA 17011
Andrew S.
Job Details:
11/29/2022
Per previous diag I was able to access and repalce the belt and Idler pulley. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Aldie, VA 20105
Daniel J.
Job Details:
11/29/2022
evap froze over replaced found gasket failing alos back too lower shelf adjusters failing to hold shelf securley ordering both gaskets and also two adjuster; ordrng 2 W10917313 (gasket)s and 2 W10817918 (assy block)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/29/2022
cx complaint unit not making ice checked unit found fc temp -3* IM cycled no water fill tube frozen found open heater in door heater not servicable ship door directly to CX; ordrng 1 LW11026425 (dor-fip) and 1 look (look)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near York, PA 17404
Bernard M.
Job Details:
11/29/2022
"Replaced all parts per previous tech, ran 45 and icemaker filled, instructed cx to make sure ice is being dispensed into bin and not icing together. Unit checks good"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2022
"CX complaint MW doesnt heat. Test MW heats but MW cavity light doesnt turn on. Transformer primary & secondary measures good resistance & 12V to bulb. Bulb is open. Need to pull out MW to replace bulb. 2Tech + JJtoRETURN > JJ; ordrng 1 Look (look) and 1 2tech (2tech) and 1 W10886919 (lamp) and 1 W10886919 (lamp, JJ/VS) and 1 JJtoRETURN (JJtoRETURN)"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Austin D.
Job Details:
11/29/2022
helped ZR with the repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Baltimore, MD 21209
Keith H.
Job Details:
11/29/2022
cx complaint is unti leaking inspected unti and found the leak from sump more specifically the diverter.. orderin new pump/motor; ordrng 1 W10805015 (pump&motor)
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/29/2022
"upon arrival cx stated they no longer need service, secured parts in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Glen Allen, VA 23059
Jonathon C.
Job Details:
11/29/2022
"cx complaint, door swings open hard and ice falls out of ice chute when youpull you cup away. explained that the complaints she was having and working as designed and that she will have to call customer care. unit working as designed job is complete."
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Midlothian, VA 23114
Jerod R.
Job Details:
11/29/2022
"tested unit found unit has control and user interface , customer to replace unit do to cost"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Farmville, VA 23901
Kyle A.
Job Details:
11/29/2022
Could not access ; saved tckt
We serviced a
JENNAIR COOKTOP
Model JIC4736HS
Near York, PA 17406
Bernard M.
Job Details:
11/29/2022
"Replaced both parts, all burners now heat and respond to touch. Unit checks good"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, MD 21215
Keith H.
Job Details:
11/29/2022
cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Norfolk, VA 23518
Zachery R.
Job Details:
11/29/2022
"cx complaint fan and light not working. checked unit, come to find defective blower motor, motor has proper voltage but is only humming will not turn. also left light is defective, as well as filter, filter not seating. ordering filter, motor, and returning with control. advised cx parts on back order and office will call for return visit.; ordrng 1 W11351717 (blower wheel) and 1 W11493395 (light) and 1 W10915369 (filter.)"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/29/2022
"upon arrival cx stated they no longer need service, secured parts in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Myrtle Beach, SC 29588
Jason T.
Job Details:
11/29/2022
"Cx complaint, not cooling-freezing properly, found temps at 3 degrees freezer, 35 degrees in fridge. unit was located at an outsude enclosed porch, this being the cause of the issue concerning the temps not always being correct. Advised cx to have the unit located in a room temperature above 60 degrees in order to operate properly, unit is working as designed, cx agreed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is still giving the P.o. Error / Lower Freezer & Refrigerator Sections stops cooling when this occurs. P.o. is flashing on the User Interface. Called Whirlpool Techline Ref # 7735150133. Per Whirlpool Techline to replaced the Freezer Fan Motor. ; ordrng 1 W11249952 (Whirlpool Refrigerator Evaporator Fan Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/29/2022
"replaced console, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Baltimore, MD 21206
Keith H.
Job Details:
11/29/2022
cx complaint is no ice inpsected unti put into diagnsotics found e2 error tried to force harvest icemaker and it doenst repsond however i was able to complete fill test ordeirng new icemaker cx owes 140 for labor; ordrng 1 W11579560 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details:
11/29/2022
"When arrived cx stated they weren't able to get the lid open. Entered into diag and found error code F5E3 lid lock fault. Attempted to run test and the latch would just click. Ordering lid latch, found in stock and set return for 12/2. Office will contact cx with time frame; ordrng 1 W11513248 (lid latch)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/29/2022
"CX Concern the unit getting too hot, found loose temp sensor, reseated and tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near ,
Robert W.
Job Details:
11/29/2022
CX Compolaint is the unit isnt power on. Inspected unit and found the unit is getting good power open door and light not coming on and Control not responding. Pulled door switch and found connection loose reseatted and unit started working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/29/2022
"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Austin D.
Job Details:
11/29/2022
helped ZR with the repair.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Newport News, VA 23605
Carl A.
Job Details:
11/29/2022
cxc omplaint of unit not wroking.checked unit to find no erro codes at this time ran unit through diag to find it to stop at agationfound few problmes with unit lid lock had failed along with cap and actuator ordering part needed for repairs; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/29/2022
"Arr at cx and cx has a new issues the cooktop ignitor wont stop igniting the switches are off, found the harness appears to be good. Ordering cooktop spark module and harness and will use bake and broil and oven spark module on return; ordrng 1 WPW10475149 (CT spark module) and 1 W11376663 (Harness)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Myrtle Beach, SC 29572
Jason T.
Job Details:
11/29/2022
"Installed parts with a helper tech PF, verified pre-heat cycle at 350 degrees, cycle tested unit to allow for oven calibration, 5 degree with sensor test....verified all unit functions for proper operatuion, working as designed."
We serviced a
JENNAIR REFRIGERATOR
Model JS48CSDBDA
Near Reston, VA 20191
Richard B.
Job Details:
11/29/2022
"CX complant. Evap drip pan overflowing and freezing. Will need two techs to pull unit out and replace drip pan with heater. two matts needed for floors . Part in stock, Further work needed. TWO tech. Further work needed. RB; ordrng 1 w10199915 (drip pan 245.45) and 1 loollook (look look)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/29/2022
"cx complaint the unit is not able to lock the unit. checked the unit and the lid lock is acting as if the lid is open even with the lid closed. therefore, i replaced the lid lock and tested operation. unit is good to go. called tradecare to see if the manufacturer would be willing to help the cx in any way since we are just out of the one year by about 8 weeks. was told they will give her a P&L. added a sticky note and didnt charge cx. unit is good to go,."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
11/29/2022
Cx complaint is that the unit is not starting a cycle or filling with water. Upon arrvial I found an F7E1. I then ran the diag cycle and found that the unit is filling and draining but the basket is not moving during agitation or spin. I then tipped the unit back and found that the shield had worked its way loose from the gearcase and was laying on the floor. I caused the belt to slip off of the drive assembly. I was able to put the belt back on and resecure the cover. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/29/2022
"replaced display and control, tested, unit working as designed. secured control and display in bin."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, PA 17517
Justin L.
Job Details:
11/29/2022
Unable to find physical address. Reached out to office who attempted to contact cx to no response. Waited alotted time and moved on. Cx will need to call in and update address; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS10
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2022
CX complaint FRIDGE doesnt dispense ice. Ice in bin melts & clumps. CX stuffed a towel in ice dispenser opening. Cleared ice block & replaced ice door motro & cover. Test cubed / crushed dispenses > JJ
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Waynesboro, PA 17268
Sal R.
Job Details:
11/29/2022
"CX complaint is thar the bake is not working. I found the cooktop and broil elements to be opperating as designed. I found no continuity at the bake element. I am ordering 1 bake element (W11182108). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11182108 (bake element)"
We serviced a
JENNAIR DBL WALL OVEN
Model JMW2427IL03
Near Alexandria, VA 22305
Dustin F.
Job Details:
11/29/2022
"CX complaint: Unit not heating correctly while preheatingInspected unit, checked resistances and voltage on temp sensor 1092 ohms,broil element 14.5 ohms - 121vUnit needs 2 techs to pull out for further diagnosis. i advised CX to not use oven until we come back out with 2 techs to pull unit out and diagnose/fix the unit. while in my van she came out and apologized saying 'im so sorry your gonna hate me' CX stated she turned the power back on and accidently turned the oven on and heard a 'pop' noise. i inspected unit, confirmed my connections were good. ORdering Bake element, sending back the main control for return visit,Console,Harnass,OVen control, and both microwave fuses. for return visit 2 tech and 2 count if possible for time to diagnose, kitchen is small and CX is worried ; ordrng 1 W11545804 (Bake Element) and 1 WPW10260060 (Oven Control Board) and 1 W11454130 (Console) and 1 W11216677 (Harnass Main) and 1 WPW10017410 (fuse) and 1 W11188752 (Fuse) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FE02
Near Lancaster, PA 17601
Justin L.
Job Details:
11/29/2022
As per previous tech was able to access unit and replace part. During testing found unit to still not pre-heat. Found element to not glow. Ohmed out and found OL. Ordering ignitor and once approved and in office will need to set return.; ordrng 1 WPW10324738 (ignitor)
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Baltimore, MD 21216
Keith H.
Job Details:
11/29/2022
7734888988...cx complaint is unti is smokey inspected unit and found unit has never been used and instructed them to let unit heat for about 20-30mins to burn off that coating on the inside. i called whpl saftey to reprot findings
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB
Near Virginia Beach, VA 23452
Austin D.
Job Details:
11/29/2022
cx complaint the unit is making alot of noise. checked the unit and found that the compressor is rattling internally. ordering all parts needed to resolve the issue.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11578004 (evaporator) and 1 r600 (r600) and 1 sstech (ss tech)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/29/2022
came out to resolve the issue. disassembled as needed. replaced the inlet valve. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Sterling, VA 20164
Richard B.
Job Details:
11/29/2022
"part damaged , Adviseed CX reordering sump assembly. RB; ordrng 1 w11416363 (sump assembly)"
We serviced a
AMANA REFRIGERATOR
Model AFF2534FES3
Near Springfield, VA 22153
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Drawer to Crisper has fallen off. Checker the lower Drawer. Pantry end cap has snapped on the left side. Unit will need the pantry end cap kit. Cx has paid in full by Card.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Lucas R.
Job Details:
11/29/2022
replaced control board - calibrated and tested unit working as designed
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Orange, VA 22960
Robert W.
Job Details:
11/29/2022
"CX Complaint is the unit is giving an error everytime about 1 min into normal wash. Inspected unit and tried getting unit into diag and found the console prewash button not working so cant get unit in diag, Tested ujnit on normal wash and unit starts up with no problem and is running no errors advise CX the UI is no longer avil so cant get error code that is stored. Advise CX to take pic of UI when error code appears."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, VA 20109
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/29/2022
"cx complaint one noise is still present, cx has video evedence of noise. sounds like a rubbing/grinding noise while unit is agitating. inspected unit and found 0 error codes saved. lifted unit up and removed belt cover and found 0 issues with the splutch,drive belt and drive motor. removed spin basket and found no issues there. noise has to be coming from gear case. we have replaced everything elese. called TL (SR7735094126) he agreed with me on replacing gearcase, splutch, drive belt, drive motor. called office and scheduled cx for 12/5/22.; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 looklook"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details:
11/29/2022
"Was able to access unit, unit ice maker works in diagnostic mode but isnt getting water. water fill tube is frozen, heater is not working. ordering new door due to failed heater built into door. Once approved please ship door to customer and customer will contact office once door has arrived.; ordrng 1 LW11026429 (freezer door ss) and 1 wp4373559 (fitting) and 1 look (look)"
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2022
CX complaint DRYER noisey since new. Found control loose sitting on top of drum. See SDpics. Hole for mounting to cabinet side clean & has not had a screw run thru it. So factory did not put a screw to secure control. Inspect control for damage. Used screw from spares to secure control. Test dryer heats / drum spins & noise level normal > JJ.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Baltimore, MD 21207
Keith H.
Job Details:
11/29/2022
cx complaint is constant chime inpsected unit and found the leak sensor wet therefore not starting cx says it overfilled one day because drain was clogged and they addressed drain issue but werent aware of sensor i cleaned and dried sesnor tested it unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details:
11/29/2022
Got to the house and no ice maker in the bin. Called office and the said it still is at the office. Office schedule for tomorrow.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Brian R.
Job Details:
11/29/2022
replaced control and powered unit back up. control started blinking green. ran a DLMS cycle and unit now checks. cx paid in full. job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Lancaster, PA
Justin L.
Job Details:
11/29/2022
"Was able to access unit, unit evap was hard frosted over. defrosted evap and found loose heater wire. repaired heater wire installed thermister due to being out of range at 12k ohms and tested unit, unit works as designed no further work needed."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Petersburg, VA 23803
John P.
Job Details:
11/29/2022
CX complaint unit not working checked unit found bad lid latch also found weak suspension quoted CX:W11130356 $120.98 suspensionW10810403 $102.13$15 shipping$110 laborTax
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/29/2022
complaint unit isnt as cool at top of fridge as the bottom zone and ui not working spoke with customer work order built as oww he explained he has a extanded warranty and showed email from aig called office informed work order needs to be built through aig informed customer possible frozen over evap and bad ui or harness; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/29/2022
cx complaint unit not producing ice. inspected unit and found that the icemaker had produced ice for several days prior to stopping entirely. forced cycle and unit completed cycle and filled with water. possible stall in icemaker motor corrected by the force cycle. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22304
Dustin F.
Job Details:
11/29/2022
"Installed 2 new legs, leveled unit, unit now works as intended."
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Stephens City, VA 22655
Danny R.
Job Details:
11/29/2022
found the gear case making noise popping and grinding and making motor strain this will cuase it to over fill or under fill cx will gear case; ordrng 1 W11454734 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
11/29/2022
Cx complaint is that the unit is not starting a cycle or filling with water. Upon arrvial I found an F7E1. I then ran the diag cycle and found that the unit is filling and draining but the basket is not moving during agitation or spin. I then tipped the unit back and found that the shield had worked its way loose from the gearcase and was laying on the floor. I caused the belt to slip off of the drive assembly. I was able to put the belt back on and resecure the cover. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Myrtle Beach, SC 29572
Jason T.
Job Details:
11/29/2022
"Installed parts with a helper tech PF, verified pre-heat cycle at 350 degrees, cycle tested unit to allow for oven calibration, 5 degree with sensor test....verified all unit functions for proper operatuion, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Stanardsville, VA 22973
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not making ice. Found ice maker fill line blocked. Removed blockage, charged cx 120 diagnostic. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Ashburn, VA 20147
Ezra M.
Job Details:
11/29/2022
"pantry led module out, replaced led module, all lights working properly.; used 1 W10695459 (led module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Severn, MD 21144
Israel R.
Job Details:
11/29/2022
Customer complaint unit is not dispensing ice and leaking from the ice dipenser. I found the unit lower part of the bin was frosted over. I clear the ice and the auger motor started working and dispensing ice. I found there is a lot of frost build up in the lower part of the bin diue to the ice door not sealing correctly. Ordering new ice door. in warranty.; ordrng 1 W11423781 (Ice door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, VA 22101
Jason A.
Job Details:
11/29/2022
CX complaint FRIDGE RC temps too cold (in the low 30s) when set to 38. Replaced ontrol & prg code 25. Test control is reading thermistors. Test damper & fans & compressors work. Set to recommended Fast cool. & compressor + fans working > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/29/2022
dropped ice once after service call completed harvest checked freezer temp set to 0 f showing 0 f on thermocoupler and showing 36 in fridge section checked evap not frosted over callled tech line ran test 36 fan motor ramps up but surges and starts back over again tech sugguesting fan motor for iceroom 110 due on return; ordrng 1 W10846539 (fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Aldie, VA 20105
Daniel J.
Job Details:
11/29/2022
evap froze over replaced found gasket failing alos back too lower shelf adjusters failing to hold shelf securley ordering both gaskets and also two adjuster; ordrng 2 W10917313 (gasket)s and 2 W10817918 (assy block)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Millsboro, DE 19966
Andrew W.
Job Details:
11/29/2022
Per special project s code s17304 replaced heater element. tested unit and checked for leaks. no leaks detected and unit is working as designed. job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/29/2022
replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Warwick, MD 21912
Alexander W.
Job Details:
11/29/2022
Installed parts per previous diag found capacitor now leaking oil ordering capacitor and sched with cx for 12/8; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/29/2022
Per previous diag I was able to access and replace the door hinges. I then verified that the door is closing properly. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Washington, DC 20018
Samuel R.
Job Details:
11/29/2022
cx complaint unit is not cooling.inspected unit and found evap frozen.ran all test per techline and found broken wire in cabinet.unit is deemed unrepairable
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, VA 22180
Christian C.
Job Details:
11/29/2022
Cx complaint unit is not cooling in freezer section. Inspected unit. Thermistors tested good. FC and RC fan are working strong. Ice in ice bin in FC section. Unit is working as designed.