We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Arlington, VA 22203
David J.
Job Details: 11/29/2022
Cx complaint sometimes touch panel would be unresponsive and lock it self. After last visit I found unit needed a need control display. Arrived today and powered down unit. Lifted cooktop and removed on control. Replaced with new one and powered unit back on. Tested with Cx and he saw it working. Unit is now working as intended. Job complete
We serviced a
MAYTAG OVEN
Model MER8775AS0
Near Norfolk, VA 23504
Zachery R.
Job Details: 11/29/2022
"replaced element, tested, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Falls Church, VA 22043
David J.
Job Details: 11/29/2022
CX complaints unit is freezing stuff in crisper drawer. Arrived to unit and found temps set to 41° in RC and 0° in FC. Check temps with probe and found correct temps inside both check temperature inside top crisper drawer and found at 35° and bottom crisper drawer at 41°. Call Techline SR number is above. They suggested everything is reading correctly and to have customer change from produce to deli setting on crisper drawer to see if that helps. I explain to customer with fresh vegetables that have water in them will naturally get harder. Unit is working as designed job complete.
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FPS05
Near Falls Church, VA 22043
Christian C.
Job Details: 11/29/2022
Installed control. Ran test 38 compressor did not turn on. Ran test 39 compressor did not turn on. Called techline. SR#7734604385. Advised to replace orion board on compressor and to order whole compressor kit. Compressor 0 at upper marlboro 10+ at whirlpool. SS Repair 2 count.; ordrng 1 W11578031 (compressor) and 1 W11504431 (compressor coupler) and 1 W11504415 (compressor coupler) and 1 W11506621 (compressor coupler) and 1 W11506635 (access coupler) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, PA 17517
Justin L.
Job Details: 11/29/2022
Unable to find physical address. Reached out to office who attempted to contact cx to no response. Waited alotted time and moved on. Cx will need to call in and update address; saved tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harrisburg, PA 17111
Fred G.
Job Details: 11/29/2022
"cx compliant unit is not draining. inspected unit and found unit was unplugged, plugged unit in and found 0 error codes. manually activated the drain and found drain pump sounds like something was in it. cleared water from unit with vacuum and removed drain pump and found a sock was stuck in pump. was able to removed sock and tested unit. unit now checks good. called TC due to the unit just being out of warranty. whirlpool helped and unit is covered for repair."
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Midlothian, VA 23114
Jerod R.
Job Details: 11/29/2022
"tested unit found unit has control and user interface , customer to replace unit do to cost"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/29/2022
cx complaint detergent not desolving checked unit found f7e1 no heat code motor not turning in diagnostics verified 120vac from control to motor motor not turning also found worn gears on spray arm all parts in stock; ordrng 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/29/2022
"replaced console and u.i, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brambleton, VA 20148
Richard B.
Job Details: 11/29/2022
"CX complant. Dishwasher not working. Inspected unit and found F2E2 error code , DDisconnected UI from cntrol and also itself. Reseated connections and error code returned. Ordering UI assembly and console top; ordrng 1 W11368911 (ui) and 1 W11028305 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabethtown, PA 17022
Justin L.
Job Details: 11/29/2022
Cx complaint unit not cooling and was making noise. Was able to access unit and found unplugged. Plugged unit in and found compressor to turn on. After 35 minutes the unit only had a frost pattern anout 1/4 of the way. Unit has sealed system issue. Ordering 3 call sealed system repair. Office will need to set return visit; ordrng 1 W11546692 (evaporator) and 1 W11504448 (evap coupler) and 1 W11506620 (suction to evap) and 1 W11109499 (filter drier) and 1 W11504433 (heat loop to drier) and 1 W11504447 (drier coupler) and 1 W11370574 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 3 w11506635 (access valve)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Broadlands, VA 20148
Richard B.
Job Details: 11/29/2022
"CX complant. No ice dispensed and food freezing in fresh food section. Prior diagnosis found unit needs a ice container due to broken cog . Reduced temps to recomended in fresh food section last visit and installed new ice container this trip. Used ice from old container to assure ice is dispensing and CX stated no longer freezing in fresh food section. Job completed, RB"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Falls Church, VA 22043
David J.
Job Details: 11/29/2022
CX complaint unit was not working properly or washing. After previous visit when I replace the harness. tested unit found water leak coming from black rubber hose on subassembly. Arrived today and removed old sump assembly. Replaced with new sump assembly reinstalled unit underneath cabinet powered on unit and tested. Found no leaks and it drained properly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details: 11/29/2022
"When arrived cx stated they weren't able to get the lid open. Entered into diag and found error code F5E3 lid lock fault. Attempted to run test and the latch would just click. Ordering lid latch, found in stock and set return for 12/2. Office will contact cx with time frame; ordrng 1 W11513248 (lid latch)"
We serviced a
AMANA REFRIGERATOR
Model AFF2534FES3
Near Springfield, VA 22153
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Drawer to Crisper has fallen off. Checker the lower Drawer. Pantry end cap has snapped on the left side. Unit will need the pantry end cap kit. Cx has paid in full by Card.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/29/2022
cx has no issue with the unit i checked sprayers and the filter all clean ran dia test unit washing and working great explained to cx that running hot water at sink for a few mins to get hot water up to dishwasher cx is elderly and can't really understand that the unit is working because she is use to her older unit i explained everything and she wrote it down but i also told her to if she ever just has a question on something she's confused about she could call us or whirlpool very nice lady.
We serviced a
JENNAIR REFRIGERATOR
Model JS48CSDBDA
Near Reston, VA 20191
Richard B.
Job Details: 11/29/2022
"CX complant. Evap drip pan overflowing and freezing. Will need two techs to pull unit out and replace drip pan with heater. two matts needed for floors . Part in stock, Further work needed. TWO tech. Further work needed. RB; ordrng 1 w10199915 (drip pan 245.45) and 1 loollook (look look)"
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 11/29/2022
"replaced display and control, tested, unit working as designed. secured control and display in bin."
We serviced a
MAYTAG RANGE
Model MGR8800FZ1
Near Indian Head, MD 20640
Robert A.
Job Details: 11/29/2022
Cx rescheduled the appt. I did not install the parts.; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Washington, DC 20009
Mitchell H.
Job Details: 11/29/2022
cx compalaint door seal coming off. installed new door gasket and heated and sealed. unit is niow good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAW00
Near Annapolis, MD 21401
Alexander D.
Job Details: 11/29/2022
replaced rc door cam and hinge with cam. tested unit. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Portsmouth, VA 23701
Anthony D.
Job Details: 11/29/2022
cx complaint unit not working properly checked unit to find no error codes ran test cycle completed all steps checked for error codes again no error codes present looked under unit to find no oil leaking from gearcase and belt is not slipping all connections are good unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Anthony D.
Job Details: 11/29/2022
picked up data logger food it still freezing in crisper drawer and bottom shelf of rc called tech line spoke with adrian SR#7733384091 was advised to have data logger read before moving further and to have next tech call techline with findings from data logger; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, PA 17404
Bernard M.
Job Details: 11/29/2022
"When arrived, cx stated water has been dispensing. Dispensed several cups of water, found icemaker making and dispensing ice. No parts to replace at this time, the unit works as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Poquoson, VA 23662
Lucas R.
Job Details: 11/29/2022
cx complaint unit not washing checked unit 4-3 wash motor code verified 120vac to motor motor not turning replace sump tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, DE 19958
Andrew W.
Job Details: 11/29/2022
"Per prior diagnosis, arrived to cx address with FR to properly uninstall MW. on arrival found that the cabinet trim that was needing to be removed to uninstall MW was not removed. unit was not sitting inside the mounting bracket on the wall so corrected that to safely back screws out to try and see behind unit. because of the trim we could not properly diagnose the issue but this is an installation issue. the builder/installer did not properly install this MW. the unit was not in the mounting bracket, holes in the cabinet above the unit are not where they should be so the unit does not sit flush causing the door to swing shut on the cx. there are also dents and scratches from install that are past the cosmetic period. cx has to resolve these with the builder/installer. cx has to do list.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Stafford, VA 22556
Robert W.
Job Details: 11/29/2022
Cx Complaint is the unit is making noise. Inspected unit and ran unit got hot and starting making vibration noise pulled unit apart and found roller and idler are good vent assembly is making noising againt cabnet when it heats up adjust and tested unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Poquoson, VA 23662
Lucas R.
Job Details: 11/29/2022
"cx complaint leak from door, checked unit found leak from left side of door, evidence of leak from gasket, replaced gasket, ran normal cycle, 5 min in leak persisted, found water spraying between inner door and seal causing water to run down back of vent.; ordrng 1 W11174980 (door-inner) and 1 W11252794 (seal)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Petersburg, VA 23803
John P.
Job Details: 11/29/2022
CX complaint unit not working checked unit found bad lid latch also found weak suspension quoted CX:W11130356 $120.98 suspensionW10810403 $102.13$15 shipping$110 laborTax
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Accokeek, MD 20607
Robert A.
Job Details: 11/29/2022
This job was removed from my roster.; saved tckt
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Gaithersburg, MD 20879
Julian H.
Job Details: 11/29/2022
CX complaint unit opening by it self. I found the unit is cooling and freezing and doors are closing and feel tight.CX stated that the unit when is not cooling the door pops open.checked level & is unlevel towards the front just where door swings went to shim front wheels & CX refuse this states duct tape will hold door explained that gravity & floor unlevelness will cause doors to open he will get baby latches to fix issue
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, VA 22942
Kyle A.
Job Details: 11/29/2022
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Vienna, VA 22181
Christian C.
Job Details: 11/29/2022
"Cx complaint ice is clumping up and is leaking from chute. Inspected unit found ice bin cracked and ice frozen together in clumps. Right RC door gasket is torn. RC fan is not running even in diag mode. Installed rc evap cover. Evap fan now working. Service pointer W11539038. Ordering ice bin, right rc gasket, and control set.; ordrng 1 W11533213 (control kit) and 1 W10917313 (right RC gasket) and 1 W10910401 (ice bin)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Lancaster, PA 17601
Justin L.
Job Details: 11/29/2022
"Was able to access unit, installed new control. Unit is working as designed. No further work needed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/29/2022
replaced gasket yesterday.. uit working ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/29/2022
complaint unit isnt as cool at top of fridge as the bottom zone and ui not working spoke with customer work order built as oww he explained he has a extanded warranty and showed email from aig called office informed work order needs to be built through aig informed customer possible frozen over evap and bad ui or harness; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Deltaville, VA 23043
Carl A.
Job Details: 11/29/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx complaint water trickling out dispenser, removed filter no change at dispense, tried thawing reservior no change, cx had self peircing valve in laundry, closed and reopened, when loosen at inlet valve water trickling in, issue with house supply, referd cx to plumber, fill tube froze due to low pressure, tested all ops ok"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Portsmouth, VA 23707
Anthony D.
Job Details: 11/29/2022
cx complaint of loud sound durning cycle ran diagnostic mode no error codes ran test cycle found wash motor sounds like metal on metal replaced sump assembly with preid part tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Washington, DC 20005
Mitchell H.
Job Details: 11/29/2022
cx complaint units dispenser is pausing and doesnt work after the pause. got to unit and confirmed. it paused. i took filter out and put it back in and it would not pause again. it wasnt a pause like the water stoppped it was a pause as if the paddle was depressed. abrupt stop. inspected ice maker and is stuck in cycle. unit needs new ice maker. as far as the water issue. valve checks good. filter is new. water pressure and flow to unit is good. ordering control for the dispenser stopping. cx paid in full. please reschedule when part arrives.; ordrng 1 W11333076 (control) and 1 W10908391 (ice maker)
We serviced a
WHIRLPOOL DRYER
Model MED5770TQ0
Near Sykesville, MD 21784
Brian R.
Job Details: 11/29/2022
cx complaint is unit runs but no heat it seems and said vent is clear. units O-O-W and he knows. ran unit to test for feat. ran a few min and unit was cold. tested unit and found thermostate bad. replaced TCO kit and tested unit. unit now heats well and checks. job complete.
We serviced a
JENNAIR RANGE
Model JDS9865BDP23
Near Hydes, MD 21082
Justin S.
Job Details: 11/29/2022
cx says that when they use the left 2 burners the display shorts out. removed the left cartridge and turned the left knobs to spark and the unit is sparking good with the right burners and lighting. reinstalled and the left burners ignite. cx then said all the burners work but the oven cuts out the display. set the oven to preheat 350f and had all burners active. cannot duplicate the fault
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/29/2022
"spun basket by hand. heard no strange noises. no saved error codes. found no oil leaking from gearcase or any other issues. removed spin basket, no debry stuck between basket and tub. replaced gearcase with ordered part. calibrated unit and ran service cycle. unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Waynesboro, PA 17268
Sal R.
Job Details: 11/29/2022
CX comliant was that the unti shuts down mid cycle. I found that the the console was not connected to the control securely causing the Display to shut off and turn on. I securly seated the harness and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Arlington, VA 22204
Dustin F.
Job Details: 11/29/2022
"CX complaint: Unit stops cooling then freezes up. they have to thaw out the unit every few weeks to get it to workInspected unit, confirmed CX complaint, CX had Water laying all over the floor from the unit defrosting. Inspected evap harnass, found brown wire for defrost heater backed out. Defrost heater ohmed out good, thermistor ohmed out at 14k in slushy slowball snow with the unit unplugged(seems Good) replaced evap harnass and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 11/29/2022
Per previous diag I was able to access and replace the ice door and RF roller. I then verified that the unit is dispensing and the roller is functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, PA 17517
Justin L.
Job Details: 11/29/2022
Unable to find physical address. Reached out to office who attempted to contact cx to no response. Waited alotted time and moved on. Cx will need to call in and update address; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Leesburg, VA 20175
Ezra M.
Job Details: 11/29/2022
"unit heating, making excessive noise, noise coming from motor bracket vibrating against bottom of cabinet when running.; ordrng 2 W11113654 (pad)s and 1 WP483219 (insultd-pd)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Aldie, VA 20105
Daniel J.
Job Details: 11/29/2022
evap froze over replaced found gasket failing alos back too lower shelf adjusters failing to hold shelf securley ordering both gaskets and also two adjuster; ordrng 2 W10917313 (gasket)s and 2 W10817918 (assy block)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bowie, MD 20721
Shane B.
Job Details: 11/29/2022
cx complaint is the door swing open to hard. i explained the unit doesnt have slow close hinges or anything to stop or slow the door. i adjusted the feet to help slow the door so it doesnt swing so hard. unit is still sitting level. cx isnt happy with unit be understands it is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Woodford, VA 22580
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and the lid lock tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
melted the ice on the evaporator anbd replaced the control ui and the evaporator fan. the unit is now cooling good
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Woodbridge, VA 22192
Demonte S.
Job Details: 11/29/2022
"Installed the User Interface, Evap cover & Door Switch. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Woodbridge, VA 22192
Demonte S.
Job Details: 11/29/2022
"Installed the User Interface, Evap cover & Door Switch. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
cx complaint the unit is not turning on. checked the unit and found that the ui has had some water corroision forming due to the panel adhesive above it being defective. ordering new ui and panel to resolve the issue.; ordrng 1 W11460908 (controll panel) and 1 W11460962 (ui)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, MD 20602
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit not completing cycles. Entered unit into diagnostic mode, found f7e4 (basket re-engagement error) and f6e3 (comm error, ACU can't hear MCU). Inspected under unit found slider ring halfway off of slider and signs of gearcase oil leaking. Called tech line and spoke with rep, said F6E3 from overload condition. Replaced slider, ran diagnostic cycle, cylce completed, but unit made very loud noise when shifting from agitate to spin. Advised cx to avoid using unit until gearcase is replaced. Scheduled return job to replace gearcase (W11449841) on Friday 12/9/22.Tech line reference # 7735159375; (created new UIS, deleted prior attachment to UisID 444789), ordrng 1 W11449841 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Midlothian, VA 23114
Jerod R.
Job Details: 11/29/2022
"tested unit found unit had temps of 35 in ff section and was set to 36 , fr was at -2 and set to 0 , advised of temp settings and that use of a coil style thermometer will nt give accurate reading"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS05
Near Bowie, MD 20721
Shawn D.
Job Details: 11/29/2022
"cx compalint water build up on top of freezer door showed me pic of the water build up and gasket is not sealing all the way it needs the seals behind gasket to keep it fluffy. grabbed seals from v/s installed and etsted door is sealing alot better now. unit is god; ordrng 2 w11159728 (seal SD V/S)s, used 2 w11159728 (seal SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Laurel, MD 20707
Israel R.
Job Details: 11/29/2022
F4E3 Motor not running. Customer complaint unit is not washing. I tested the unit is not washing. motor error codes stored. I ran test not motor and is OL. Installed new motor unit is working. Custoemr did not have closing i took a picture of the deed. The unit is under warranty.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS00
Near Georgetown, SC 29440
Jason T.
Job Details: 11/29/2022
"Installed all parts from prior visits, found new inlet vale not cycling during the test, intermittent connection within the valve circuit, also inlet line still needs to be corrected by the cx, re-ordering valve for the return visit, cx will be called to schedule a return visit, cx agreed.; ordrng 1 W10897719 (valve) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Harrisburg, PA 17109
Fred G.
Job Details: 11/29/2022
"cx complaint unit is making a buzzing noise and unit is not filling and shuts off. inspected unit and entered diag and found f8e1, f5e4, f0e5. clear codes and ran auto test and found no issues. tested every water valve at store and found all valves are dispensing water as designed. i did find the gearcase/ spin basket is out of balanced. also found splutch/motor has worn through the belt cover. splutch and belt are showing signs of wear. unit needs spin basket, gearcase, drive motor, drive belt, splutch, belt cover, 2 call count. once spin basket is in the cx hand they will call and set up a return visit.; ordrng 1 W11178224 (spin basket) and 1 W11449840 (gear case) and 1 W11283592 (motor-drve) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 2callcount and 1 W11409708 (belt shield)"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS11
Near Arlington, VA 22205
David J.
Job Details: 11/29/2022
CX complaint microwave light does not work underneath. After last visit found that control board diode melted and caused the light to not receive power. Ordered control board for return visit. Arrived today unplugged unit and removed old control board replaced with new reinstall all parts in powered up unit set time and tested microwave light. It now works on high and low. Tested all features of microwave. unit is now working as designed job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Herndon, VA 20170
Richard B.
Job Details: 11/29/2022
"CX complant. Water dripping on gasket Inspected unit and found water sitting on freezer gasket. Found mullion heater sensor on , TTurned off mullion strip heater sensor so heater stays on all the time. Job completed, Gaskets are all sealing good. And no cracks. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Richmond, VA 23222
Joseph D.
Job Details: 11/29/2022
"replaced failed icemaker, cycled, test 57 working properly. filled properly. unit now working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Waynesboro, PA 17268
Sal R.
Job Details: 11/29/2022
"Per the previouse tech, I was able to access and replace the control board. I foun d the unit tobe opperating as designed. CX paid in full on 11/8; ordrng 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Owings Mills, MD 21117
Brian R.
Job Details: 11/29/2022
replaced fan and checked over unit. fan runs quiet now and uniut checks. job complete.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near York, PA 17404
Bernard M.
Job Details: 11/29/2022
"Replaced all parts per previous tech, ran 45 and icemaker filled, instructed cx to make sure ice is being dispensed into bin and not icing together. Unit checks good"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/29/2022
unit leaking from undernath removed cover found tube going into valve not sucure sent with new tube same issuse ordering valve none in stock upper marlboro; ordrng 1 W10897719 (valve)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Winchester, VA 22603
Danny R.
Job Details: 11/29/2022
checked all fused and blets control is clicking and unit is heating but no power to motor will need control and motor; ordrng 1 279787 (motor) and 1 W11413569 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhz05
Near Chesapeake, VA 23321
Anthony D.
Job Details: 11/29/2022
replaced valve tested unit is working as designed
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint COOKTOP F47 error. Replaced power supply & test all elements heat. NO ERRORs > JJ
We serviced a
WHIRLPOOL OVEN
Model KFGC558JSS01
Near Middleburg, VA 20117
Ezra M.
Job Details: 11/29/2022
"Rich, both ovens storing errors for slow cooling fans. found wire harness to small oven cooling fan failed, fused to chassis. called techline. sr# 7735149866, ordering appliance manager expansion, blowers and main wire harness. 8-1; ordrng 1 W11355250 (appliance manager expansion) and 1 W11200304 (wire harness, main) and 2 W11248652 (blower)s and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Waynesboro, PA 17268
Sal R.
Job Details: 11/29/2022
"CX complaint is thar the bake is not working. I found the cooktop and broil elements to be opperating as designed. I found no continuity at the bake element. I am ordering 1 bake element (W11182108). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11182108 (bake element)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 11/29/2022
Per previous tech I was able to access and replace the control and console per SPW11498806. I then verified that the MS were transferred to the new componants. I then tested the unit and it is now functioning as intended. Jobc omplete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DWH0
Near Bowie, MD 20720
Shawn D.
Job Details: 11/29/2022
arrived was about to do repair to notice the sink is full of water andnot drining. cx tried getting sink clear but cant. needs to reschedule when sink will drain
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Millsboro, DE 19966
Andrew W.
Job Details: 11/29/2022
Per special project s code s17304 replaced heater element. tested unit and checked for leaks. no leaks detected and unit is working as designed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabethtown, PA 17022
Justin L.
Job Details: 11/29/2022
Cx complaint unit not cooling and was making noise. Was able to access unit and found unplugged. Plugged unit in and found compressor to turn on. After 35 minutes the unit only had a frost pattern anout 1/4 of the way. Unit has sealed system issue. Ordering 3 call sealed system repair. Office will need to set return visit; ordrng 1 W11546692 (evaporator) and 1 W11504448 (evap coupler) and 1 W11506620 (suction to evap) and 1 W11109499 (filter drier) and 1 W11504433 (heat loop to drier) and 1 W11504447 (drier coupler) and 1 W11370574 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 3 w11506635 (access valve)s
We serviced a
WHIRLPOOL OVEN
Model KFGC558JSS01
Near Middleburg, VA 20117
Ezra M.
Job Details: 11/29/2022
"Rich, both ovens storing errors for slow cooling fans. found wire harness to small oven cooling fan failed, fused to chassis. called techline. sr# 7735149866, ordering appliance manager expansion, blowers and main wire harness. 8-1; ordrng 1 W11355250 (appliance manager expansion) and 1 W11200304 (wire harness, main) and 2 W11248652 (blower)s and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/29/2022
"cx cant find pop but can see AGID of 11/8/21 and complaint called in on 11/7. cx complaint icemaker needs turned off because theres no water supply hooked up and unit is intermittently making low pitch humming noise. cx said she was trying get noise on video but she hasnt heard noise in a month but said her daughter heard it all night a couple days ago. inspected unit, no unusual noises. ran through all service tests, nothing making the noise. cx said noise stops when she touches door. more than likely something vibrating. put feet down to try and hold unit more steady to prevent vibration in case noise comes back. turned icemaker off. advised cx if noise comes back to try and get noise on video and find pop. cx understands. unit operating as designed at this time."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/29/2022
"cx complaint unit intermittently not filling with enough water even when selecting deep fill, more consistently on heavy duty cycle. inspected unit and verified complaint. put a small load of towels on heavy duty with deep fill set to max and water didnt even cover the washplate. cx is using correct amount of detergent and ran cleaning cycle with bleach a week ago. no errors stored and valves are opening good. issue must be in control. ran calibration to see if that will help in the meantime. ordering control, call cx to schedule return visit once we have eta on part; ordrng 1 W11419171 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. reset power.. diagnostic test mode working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23453
Austin D.
Job Details: 11/29/2022
replaced the harness and removed all ice from the freezer capartment. tested deforst cycle and unit is now heating up. unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Yorktown, VA 23690
Carl A.
Job Details: 11/29/2022
"cx complaint of unit running in spin mode for 35 mins non stop untill they unplugged the unit,also found damage to counsule called techline spoke with Chris ran unit through dag and found no problems at this time ordering parts needed for repairs SR#7735157006; ordrng 1 W11627413 (Control Unit Assembly, Machine And Motor) and 1 W11576953 (Console Assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/29/2022
was able to access unit and replace both the L/F and R/F switches as per previous visit. tested unit and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Carl A.
Job Details: 11/29/2022
"cx complaint of unit not coming on at all.was unable to find any error code at this time,board is getting power but not sending out break down as follows 1/ W11419171,1/W11478526service call break down as follows service call 120.00parts 476.19shipping 15.00labor 110.00sub total 721.19tax 28.57grand total 749.75desposit 120.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Richmond, VA 23224
Jerod R.
Job Details: 11/29/2022
"tested unit found unit had bad filter housing , and led modules , replaced ordered parts and tested unit is now fully funcional"
We serviced a
AMANA REFRIGERATOR
Model AFF2534FES3
Near Springfield, VA 22153
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Drawer to Crisper has fallen off. Checker the lower Drawer. Pantry end cap has snapped on the left side. Unit will need the pantry end cap kit. Cx has paid in full by Card.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/29/2022
"cx complaint one noise is still present, cx has video evedence of noise. sounds like a rubbing/grinding noise while unit is agitating. inspected unit and found 0 error codes saved. lifted unit up and removed belt cover and found 0 issues with the splutch,drive belt and drive motor. removed spin basket and found no issues there. noise has to be coming from gear case. we have replaced everything elese. called TL (SR7735094126) he agreed with me on replacing gearcase, splutch, drive belt, drive motor. called office and scheduled cx for 12/5/22.; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 looklook"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Springfield, VA 22153
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit did not spin. Installed new cam and shifter and tested in diagnostics and the unit now operates as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Silver Spring, MD 20902
Roberto I.
Job Details: 11/29/2022
"CX complaint no wash.Ran diag, found 4-3 error. The wash motor didn't run. Confirmed 119Vac supplied from the control to the motor. Ordering sump?motor assy W11025157. No access to the sump, a non removable toe kick is installed on the bottom of the unit, and must to be removed by the cx before we go back. Return visit 12/8/22; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Aldie, VA 20105
Daniel J.
Job Details: 11/29/2022
evap froze over replaced found gasket failing alos back too lower shelf adjusters failing to hold shelf securley ordering both gaskets and also two adjuster; ordrng 2 W10917313 (gasket)s and 2 W10817918 (assy block)s
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 11/29/2022
Customer compalint unit is not turning on the big burner. i found the element is good. Found the switch is bad. Ordering new switch. Owes 110 for labor. Schedule with office for friday.; ordrng 1 WPW10434452 (switch-inf 91.16)
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Chester, VA 23831
Chris B.
Job Details: 11/29/2022
cx comp unit elements will not work found wire not seated on switch seated wire tested unit working as desighned also advised cx of coil elm temp sensor and unit coild eml will not just go high on full blast and stay red
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Bowie, MD 20720
Shawn D.
Job Details: 11/29/2022
"cx complaint door not working right and are loose. inspected unit and confimred fridge door not closing right and is loose. found upper screws loose and stripped. got screws out and grabbed new ones from v/s installed them then raised front of unit up and doors are now tight and closing good. unit is good; ordrng 2 W11579735 (screws SD V/S)s, used 2 W11579735 (screws SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gloucester, VA 23061
Carl A.
Job Details: 11/29/2022
"cx complaint of ice bin stuck, checked unit to find buttong to be a little hard worked button and tested unit ,as well as ajusted leveling and calibating water dispenceing unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Upper Marlboro, MD 20772
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit is not making ice. I jumped out T and H on ice maker, water valve did not cycle. Tested resistance with meter, read 1.5 ohms, new valve read 188 ohms. Ice maker valve being out of spec could cause ice making/leaking issues. Replaced ice maker and water valve, jumped T and H to start harvest cycle, ice maker harvested and filled. Unit is now working properly."
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Crofton, MD 21114
Shawn D.
Job Details: 11/29/2022
cx complaint cooked macandcheese bowl and it started smoking and was all burnt. inspected unit ran unit and is working. heated wet paper towel for 30 seconds and is heating good. heated bowls of water for 2 minutes and started boiling at 1:58 and is working good. called safety spoke to michael documented issue and said to call techline to double check with them if any other notes are in system. called techline.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Gloucester, VA 23061
Carl A.
Job Details: 11/29/2022
cx complaint of cavity light not working checked unit to find problem on board as power is coming to board but not putting on on that connection ordering control board for repairs; ordrng 1 W11443147 (CNTRL-ELEC)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Ashburn, VA 20147
Richard B.
Job Details: 11/29/2022
"CX complant. Lights out in fridge. Prior diagnosis found lights out in fridge. Installed 4 leds and now all lights burning bright , Job completed, RB"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Richmond, VA 23220
Joseph D.
Job Details: 11/29/2022
"replaced all 12 bulbs, unit now illuminating properly. followed service pointer s code S84638"