We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fairfax, VA 22030
Christian C.
Job Details:
11/02/2023
Cx complaint unit is not cooling. Inspected unit tested temps in RC section 33 avg and FC section 10 avg. Nothing in FC section to test used ice packs in RC section to test. mastic tape on RC evap dissolved. Little frost pattern. SS repair 3 count. Cx owes 500 on return for labor.; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (RC evap) and 1 W11506635 (coupler)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Ephrata, PA 17522
Justin L.
Job Details:
11/02/2023
Cx complaint the dryer not working. Was able to access unit and find timer failed and seized causing the shaft to fracture of the knob. Ordering parts needed and once in office will need to set return; ordrng 1 W11685947 (timer) and 1 W11675852 (knob) and 1 WP688805 (clip)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/02/2023
"installed new orion board per previous, unti still did not power on, called tech line(Leon), disconnected all wire except power in and dcv out , found when deli ui is removed, unit powered on, found 0 dcv to ui found 12.4 dcv at top of door, harness thru door shorted, ordering dispenser ui, side ui and left RC door...cx aware of time frame, to inspect cx calling for exchange of unit; ordrng 1 W11585970 (front dispenser ui) and 1 W11610988 (left door stainless) and 1 W11585971 (side door ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Virginia Beach, VA 23452
Lucas R.
Job Details:
11/02/2023
"replaced control, compressor would not come on, 120 vac to inverter, compressor windings 8-8-8 ohms, likely failure in inverter or filter, ordering compressor just in case, sealed system tech needed for return visit.; ordrng 1 W11320585 (inverter) and 1 W11455472 (compressor) and 1 W11117895 (filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/02/2023
"replaced ice maker, cycled and filled properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Virginia Beach, VA 23452
Lucas R.
Job Details:
11/02/2023
"cx complaint the fridge duct freezing up. notice the liner of fridge is seperating from the cabinet, bottom right of hinge. rivets popping out, called tech line spoke with joe, advised someone put a hand truck under unit and popped the rivets, no repairs, and to refer cx to customer service."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Carlisle, PA 17015
Fred G.
Job Details:
11/02/2023
"arrived and tried to duplicate noise and found with a loud I can hear the bearings in the tub are making the noise. I called TL to document issue. ordering tub and will use the shocks on return. advised cx tub ships to cx, once in they will call and set up a return visit. will also need 2 tech to unstack unit.; ordrng 1 W11460604 (spin basket) and 1 W11557803 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Abingdon, MD 21009
Neil H.
Job Details:
11/02/2023
REPLACED THE CONTROL AND U.I. UNIT TEST GOOD CX SAID UNIT HAS BEEN WORKING SINCE LAST VISIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Palmyra, PA 17078
Cody H.
Job Details:
11/02/2023
"CX complains unit is making noise for about a week. Unit is unplugged on arrival. plugged unit in and ran unit through test 3, both evap fans ran fine with no noises. ran unit through test 4, unit compressor made grinding noise while starting followed by quieting down. Ran unit through test 5 and unit pulled 214 watts. called JL and explained everything. JL agrees unit will need plugged in to properly diagnose, but he wants to return with sealed system repair and parts due to complains and findings. Ordering compressor, drier, and RC EVAP for return with sealed system. Office to schedule return when all parts arrive and are approved. CX EMAIL CONFIRMED AS WELL AS ALT EMAIL ADDED; ordrng 1 WPW10608485 (RC EVAP) and 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 WPW10626970 (suction) and 1 W11492867 (evap) and 1 W11087438 (rc fan) and 3 W11384469 (door switch)s and 1 WPW10248595 (damper) and 1 W11396033 (FC switch) and 1 W11109595 (FC Fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Kensington, MD 20895
Brian F.
Job Details:
11/02/2023
"Cx states excessive frost in FC, temps warm, inspected and confirmed. Followed troubleshooting steps in service pointer W11685264 Rev A, dor gasket sealing, thermistor harness behind foam but it passed testing and it's designed to be routed that way, cap tube not behind foam,evap cover gasket is installed, fc thermistor, defrost heater, evap fan, defrost thermistor, rc damper, condenser fan, compressor, and compressor inverter all passed testing, no loose wire connections, control board software 02_00_00. Ordering control board and evap cover gasket.; ordrng 1 W11626109 (control) and 1 W11467833 (evap cover gasket)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SMBM00
Near Laurel, MD 20724
Alexander D.
Job Details:
11/02/2023
"cx complaint fz door slides are seizing up and fz full of frost. inspected unit and verified complaint. found slide rails still need replaced. also advised cx that one gear is missing and rc door gaskets are falling apart and that those should be replaced also. cx said hes only wants to replace slide rails at this time so he can try to get unit to last until he can find a new unit on sale. replaced slide rails. tested unit. door sliding good now. advised to pull from cented of handle since gears and axle are removed now. quoted 382.36, paid in full with c/c"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Virginia Beach, VA 23462
Branden R.
Job Details:
11/02/2023
"cx complaint unit leaking , checked unit and found no leaks on unit. tested multiple times and no leaks . drained unit and drain checks good with no leaks both inlet valves checks good no signs of leaks. gearcase seal checks good with no signs of water leaking . tested once more and still found no leaks . unit is running as designed ."
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Milford, DE 19963
Frederick R.
Job Details:
11/02/2023
"Upon arrival I found RC temps at around 50deg and FC temps were about 10 deg. Condensation all inside RC. This is a call back and Im reordering compressor, 3way valve, FC evap, UV drier and couplers. 3 ct SS on return.. Cannot reschedule at this time; ordrng 1 W10276644 (compressor Reorder) and 1 WPW10608485 (evaporator) and 1 W11580434 (3way Reorder) and 1 WPW10143759 (dryer) and 3 W11506635 (coupler)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/02/2023
came out and replace all parts on unit . tested unit is now running as designed .
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23606
Justin W.
Job Details:
11/02/2023
cx complaint unit not spinning. checked unit to find 240 vac to unit. found unit not spinning due to belt being bad. confirmed unit is heating and airflow is good. ordering kit to replace tensioner and belt. scheduled cx for 11/6/23; ordrng 1 4392065 (dryer repair kit)
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Ocean View, DE 19970
Michael E.
Job Details:
11/02/2023
CX complaint: no heat. Tested and verified complaint. I found the element is OL. Quoted CX price to replace element WP3387747 and saved quote. CX did not approve repair. CX paid 139.00 for service by CC. Job is complete
We serviced a
MAYTAG DRYER
Model MDE8600AYW
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/02/2023
"Cx complains about a noise, inspected unit, the noise comes from the right roller.. belt and blower wheel cks ok, order parts,; ordrng 2 12001541 (bearing & roller asy)s and 1 WP6-3700340 (bearing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Williamsburg, VA 23188
Orbie
Job Details:
11/02/2023
replaced damper and valve. tested unit. appears to be working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details:
11/02/2023
Customer complaint of no ice confirmed complaint ice maker errors and weak drawer slides ordering both to repair unit currently shows none in stock; ordrng 1 W11557001 (Icemaker) and 1 W11241580 (Left bracket) and 1 W11241268 (Right bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/02/2023
fridge section lights out icon on door shows door is open when opened and goes off when doors are closed ordering module showing sp order; ordrng 1 W11470191 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/02/2023
Removed and replaced the ice maker valve and maker tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Clinton, MD 20735
David J.
Job Details:
11/02/2023
Customer complaints cosmetic damage on unit and issue with Ben on right side of unit after previous text visit he had found you need all doors replaced a track for the right side bin arrived today and disassembled unit replaced all doors and used heat to form gaskets properly fixed bin unit is now working as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0 M
Near Barboursville, VA 22923
Kyle A.
Job Details:
11/02/2023
Cx complaint of unit not washing dishes. Did confirm and found units wash pump is seized. Ordering sump for return.; ordrng 1 W11665769 (Sump)
We serviced a
MAYTAG DISHWASHER
Model MGD7230HW1
Near York, PA 17402
Sal R.
Job Details:
11/02/2023
"CX complai t is that the nrw drum had a crack in it. I found that the drum has a large crack along where the drum ass sits on the front roller supports. I inspected teh rollers and front bulkhead and found no issues with them . I belive the drum failure to be defect in the drum itself. I am reordering 1 drum assmebly (W10545923). Part is covered under the 10 year WP limited warranty. Service and labor charges are covered under the VIA C/B / 30 day warranty. I dis find a issues with the rear bulkhead with sharp edges witch may caus the felt on the rear of the drum to tear and caus metle on metle friction between drum and RBH. am ordeirng 1 resr bulkhead (W11162465). I collected $194.54 for part and taxes from CX via check. oce the new drum arrives,cx will call for return; ordrng 1 W11162465 (rear bulkhead) and 1 W10545923 (drum assm.)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/02/2023
"Installed the Deli User Interface Harness, Drier & Access Valve. ( The Right Door Closer , Door Stop & Cam are for the left Door. ) pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 6.0 Ozs. Pressures are 120 Psi on the high side and 2 Bars on the low side. Unit is starting to Cool. Reordering Door parts. ( Cx paid for labor by check. Check is in the Blue Money Bag. ) ; ordrng 1 W11188796 (CLOSER)"
We serviced a
MAYTAG FREEZER
Model MFI2269DRM01
Near Alexandria, VA 22315
Jason A.
Job Details:
11/02/2023
CX complaint FRIDGE not making ice - water dispenses - ice sheet forms on FC base. Cleared all ice & used steamer to blow thru drain. Poured 1.5 cups hot water & good fast drain. Leaned unit back to assist closing. Icemaker has AC voltage but motor doesnt rotate when T &H jumper. Water fill L & V CX paid in full > JJ; ordrng 1 W10882923 (icemaker $111.81 )
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/02/2023
Cx complained the unit did not dry. Inspected the unit and found no errors and the unit went through diagnostics and the heater came on. Explained to the cx to run the water at the sink and to use rinse aid esp on this model. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Winchester, VA 22602
Ezra M.
Job Details:
11/02/2023
"food freezing in rc due to large item in front of vent, also found door gasket failing, not keeping rc sealed. ordering right door gasket. had cust clear vent, will monitor .; ordrng 1 W10830055 (gasket-fip)"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC0
Near Annapolis, MD 21409
Israel R.
Job Details:
11/02/2023
Installed new bellow and tested. Unit is back to normal opeations.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waldorf, MD 20601
Shane B.
Job Details:
11/02/2023
"arrived and began to install parts. found drive belt was not on, it had popped off and was laying in the guard. i put the belt back on and installed the capacitor. restored power and ran service cycle and calibration cycle. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC0
Near Annapolis, MD 21409
Israel R.
Job Details:
11/02/2023
Installed new Bellow and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Bowie, MD 20715
Emmanuel R.
Job Details:
11/01/2023
"Cs unit is making a noise especially after replacing the water filter, Couldnt confirm complaint. We tried and tried to duplicate the noise but nothing. The noise is coming from the water filter head area. Ordering water filter head.; ordrng 1 W11346622 (filter heads.)"
We serviced a
WHIRLPOOL DRYER
Model MED3500FW0
Near Adamstown, MD 21710
Ricardo S.
Job Details:
11/01/2023
"Cx complains that the dryer not tumbling on any cycle, inspected unit, door switch cks ok, power 240vac on terminal block ok.. main board receives 120vac, thermal fuse cks ok, motor not receiving power from main board, cks board and is bad.. UNIT NEEDS A NEW CNTRL ELEC.. CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 w11537223 (cntrl elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/01/2023
"cx complaint wasnt making ice or dispensing water, builder moved unit out and called for service because they are blaming the water line what was supplied by whirlpools installer is the problem, see pic, the issue is the valve in the wall is to far forward and sticking straight out, so when unit goes back line kinks, called techline to document..... no more service for this issue"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/01/2023
"cx complaint dripping out dispenser and not dispensing ice, found channel frozen oven, found ice door gakset mis-shapened letting warm are into ice bin, heat treated gasket, cleared all ice, auger working fine, ice door closiing fully, tested all ops ok......... if cx calls back pre-id ice door motor assy"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Marriottsville, MD 21104
Robert L.
Job Details:
11/01/2023
"installed rc evap fan , defrosted entire evap, gaskets trimmed and heat treated, upon arrival ice bin, full , did not install icebox fan, tested all ops ok, in process of cleaning shelves, cx shattered glass above drawers, gave cx part number and customer care numbers"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED27DQXDB01
Near Marriottsville, MD 21104
Robert L.
Job Details:
11/01/2023
"installed icemaker per previous, cycled and called for water, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Cooksville, MD 21723
Robert L.
Job Details:
11/01/2023
"upon arrival was anable to access top screws, unit is pressed against wall, with no space to left and no access to untilities, explained situationto cx, gave option (1) they have it out and accessable, or option (2) pay additional $120 for 2nd tech and we can move unit , cx will call in with decisiion;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model IX5BBEXDS00
Near Falls Church, VA 22044
Lloyd B.
Job Details:
11/01/2023
Cx complained the unit leaked. Inspected the unit and found ice on the freezer bottom due to a clogged drain line. Installed new drain tube kit and made sure the unit could drain. For parts. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY6
Near Perry Hall, MD 21128
Alexander D.
Job Details:
11/01/2023
replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly. cx paid remaining balance of 110 labor with check
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Winchester, VA 22603
Ezra M.
Job Details:
11/01/2023
"off balance, banging. found unit level, but basket sitting uneven. adjusted suspsension, leveled unit again, tested, working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near New Windsor, MD 21776
Bernard M.
Job Details:
11/01/2023
"Cx complaint the ice sprays out off the sides when dispensing. Inspected and found the guide ice piece has disconnected from the chute. Attempted to secure guide the clips had fragmented out won't stay in. Ordering guide, once available contact cx to reschedule; ordrng 1 WPW10435760 (guide-ice)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Dayton, MD 21036
Robert L.
Job Details:
11/01/2023
"cx complaint no power, founnd 120v and correct polarity at outlet, proper 120v at terminal, foudn 0v into control and no LED, found black wire to control pinched and seperated, repaired wire, LED returned, ran diagnostics, tested all ops ok, jenn air 2 year warranty"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Myersville, MD 21773
Ricardo S.
Job Details:
11/01/2023
Replaced hinges.. unit tested and works fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Abingdon, MD 21009
Neil H.
Job Details:
11/01/2023
REPLACED THE ICE MAKER AND FILL TUBE HEATER AND USED PERMAGUM TO SEAL
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Severn, MD 21144
Israel R.
Job Details:
11/01/2023
Installed new switch and burnerr. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Ashburn, VA 20148
Richard B.
Job Details:
11/01/2023
CX complant Fridge smells funny inside and water tastes bad. Inspected unit and could not smell a foul smell inside fridge. Refering to second tech as my smell capibilitys are not the greatest due to chemical exposure prior to this job. fridge is cooling as designed as well as dispensing fine. rRB;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lebanon, PA 17046
Cody H.
Job Details:
11/01/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
JENNAIR OVEN
Model JMW2427DS02
Near Chevy Chase, MD 20815
Brian F.
Job Details:
11/01/2023
"Cx states unit giving F2E1 error. Entered diagnostic mode, found saved F2E1 from 10/20, cleared error. Preheat oven to 350*, ran a cook cycle in MW with a glass of water, oven heat to temps and MW is heating. F2E1 did not return during testing, console was replaced by us on 6/27/23, reordering console.; ordrng 1 W11236900 (console REORDER)"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM10
Near Bel Air, MD 21015
Neil H.
Job Details:
11/01/2023
CX COMPLAINT THE UNIT WAS NOT COOLING PROPERLY THEN IT WAS FREEZING AGAIN THE ISSUE IS THE UNIT WAS PUT IN BUT NO ONE LIVING HERE YET SO UNIT CAN CYCLE THE ADC AND COOLING BECAUSE UNIT ISN'T BEING OPENED OR USED ON NORMAL CONDITIONS YET ONCE THEY START OPENING UNIT AND WARM AIR AND HAVING AC/HEAT AROUND UNIT THE CYCLING OF RUN TIME WILL ADJUST PROPERLY
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Ashburn, VA 20148
Richard B.
Job Details:
11/01/2023
"CX complant. dishwasher leaking. Prior diagnosis ound unit leakes from diverter , Replaced sump assembly , heater and float switch gasket. Tested unit and not leaking at time of service. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Ashton-Sandy Spring, MD 20861
Dustin F.
Job Details:
11/01/2023
"CX complaint: Unit leaked 2 times out of front. Inspected unit, confirmed complaint. Found Drain tube behind unit duck bill spout was clogged. unclogged tube and ordering New drain tube kit per SP; ordrng 1 W11190084 (drain tube kit)"
We serviced a
WHIRLPOOL WASHER
Model WET4027EW0
Near Silver Spring, MD 20906
Dustin F.
Job Details:
11/01/2023
"CX complaint: clothing caught in unit.Inspected unit, confirmed complaint. found gown got stuck in washplate. took unit apart and removed gown. informed CX of large amount of buildup from too much soap. went over proper soap usage for unit and tested unit. unit works as intended. charged svc and labor."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Harbeson, DE 19951
Michael E.
Job Details:
11/01/2023
"CX complaint: clicking sound. Tested and verified complaint. I found the sound is coming from the drive belt. Belt has started splitting and a piece hanging off is the source of the clicking sound. Scheduled reurn visit for 11/7 any time. CX will be home between 9am and 2pm.; ordrng 1 341241 (belt,drive)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near McLean, VA 22101
Christian C.
Job Details:
11/01/2023
Installed sump and shield. Tested unit no more abnormal noise. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Severn, MD 21144
Israel R.
Job Details:
11/01/2023
cx complains that unit was not cooling. found fc evaporator is frosted over unit is not defrosting defrosted the heater with steamer checked for heater connections found the brown wire was loose .unit is out of warrenty and couldnt prove it tested the sensorunder ice water ands sensor is reading correctly .ziptied the heater and taped to sucure .ran tests .unit is back to normal. if cx calls back please send heater .; ordrng 1 W11650661 (Heater 108.53)
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Wilmington, DE 19808
Taylor F.
Job Details:
11/01/2023
"Replaced drip tray, evap housing, evap, compressor, coupler, drier and all parts from previous diagnosis. Vacumed down and refilled with 5.5oz of 134A. Unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL DRYER
Model Wed4815ew1
Near Winchester, VA 22601
Ezra M.
Job Details:
11/01/2023
"installed parts, tested, working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Halethorpe, MD 21227
Robert L.
Job Details:
11/01/2023
"cx complaint freezer thawed slightly and ice stopped working, cx said there was ice on back wall but his description was hard to understand, he ended up thawing unit for 2 days, upon arrival temp RC 37 , FC 0, ice bin full, tested all fans and test 6 heater activated and frost melted on evap, possible door was open overnight, removed packages from pizza storage, tested all ops ok, cx will take pics if problem returns"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Rockville, MD 20854
Julian H.
Job Details:
11/01/2023
CX had trouble installing new adjuster kit set confirmed proper part # installed them & working CX PIF THRU APP
We serviced a
KITCHENAID RANGE
Model KDRS505XSS01
Near Potomac, MD 20854
Julian H.
Job Details:
11/01/2023
CX complaint about a gas leak on lr burner found a small leak right inmediatly after burner is off small gas leak from valve call safety to report they wont cover anything else CX agreed to pay for manifold since price difference is minimum CX PIF THRU APP; ordrng 1 WPW10204705 (manifold)
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Potomac, MD 20854
Roberto I.
Job Details:
11/01/2023
"Cx complaint oven not starting, just clicking sound.Ran a bake cycle without oven bottom. The unit preheated ok but didn't re-ingnite, no spark coming out the igniter, but just the sound. Ordering DSI board W10860916, bake igniter WPW10324262, and harness W11198972. Collected $494.24, balance $125; ordrng 1 W10860916 (spark module (DSI board)) and 1 WPW10324262 (bake igniter) and 1 W11198972 (bake/broil harness)"
We serviced a
WHIRLPOOL RANGE
Model ARG7300W
Near Rockville, MD 20853
Dustin F.
Job Details:
11/01/2023
"cx complaint: long oven cook times.inspected unit, confirmed CX complaint. CX wants to just replace unit rather then repair based on labor and part fees"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Washington, DC 20001
Shawn D.
Job Details:
11/01/2023
"opeened system and cant tell if full of freon or not. replaced the compressor coupler and uv drier then vacumed system down and held good vacumed so filed to 43g and started cooling. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Washington, DC 20011
Shawn D.
Job Details:
11/01/2023
"arrrived to unit not running temps are 6 in freezer fridge 44 set to -3 and 43, freezer temp went up to 8 degrees and unit kicked back on and started cooling like it was in defrost or just at temps. temp settings could be the issue fridge temp was close to what it was set to. i set fridge temp to 36 and left freezer at -3 and told cx to give unit 24hours for temp adjustment. cx said unit has always made ice and issue has been since day when having fridge. cx will call back if this does not fix. unit shoul be good to go"
We serviced a
KITCHENAID OVEN
Model KFGC558JMB05
Near Boiling Springs, PA 17007
Fred G.
Job Details:
11/01/2023
"with the help of AS we were able to access unit and replace all parts. I found left front orifice holder was wrong. I found after repair it was still having issues lighting. only part left is the valves. ordering left front orifice holder and both left and right manifold assemblies. once in please reach out to cx and set up a return visit.; ordrng 1 W11333305 (L/F orifice holder) and 1 W11381267 (L/F, L/R manifold) and 1 W11378578 (R/CF, R/CR manifold)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Washington, DC 20010
Samuel R.
Job Details:
11/01/2023
cx complaint unit makes alot of noise.inspected unti and found damages to cabinet on both sides of unit/unit is stacked and well need to be taken down to better inspect unit of damages from shipping.will need a 2nd tech; ordrng 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Odenton, MD 21113
Davonte
Job Details:
11/01/2023
cx complained unit was turning on after pushing the start button. confirmed cx complaint after inspecting unit. after further notice that door switch was stuck. after unjamming door switch. unit came on and worked as shoukld.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Washington, DC 20007
Sherwood
Job Details:
11/01/2023
cx complaint wont drain. arrived and confirmed found drain pump at 19ohms and control getting 120vac but not runnimng any cycles. installed control now unit is draining and operating as desgined. repair completye
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Washington, DC 20016
Sherwood
Job Details:
11/01/2023
cx complaint not working. arrived and found no error codes put unit into a service diag and steam setting just kept coming out. unit read sensing and then stop. motor ohm are in spec. tco are good heater ohms good. advised ordering control also dryer control panel damaged and is still under 30 days; ordrng 1 W11618917 (control) and 1 W11413567 (control panel)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bowie, MD 20715
Emmanuel R.
Job Details:
11/01/2023
"Cs unit is beeping and the display shows the spin button is being depressed. Confirmed complaint. Found error codes f2e1 Stuck button on UI. The spin button has shorted and its being depressed by itself, stuck or shorted keypad, unit needs a User interface. Quoted customer $394.29 but they denied repairs at this time, too expensive . Collected for svc call."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Arlington, VA 22207
Christian C.
Job Details:
11/01/2023
Cx complaint unit is making a louds screeching noise whenever unit is in spin. Inspected unit no errors stored. Ran through diag cycle. Unit made a screeching noise when in spin. Checked parts underneath unit and found gearcase leaking oil. Quoted cx and they will not be going through repair. Cx paid for service call.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Alexandria, VA 22308
Tanner B.
Job Details:
11/01/2023
"Installed new ignitor and tested unit, pulled 3.7amps and started to heat. cycled on and off .. Job complete"
We serviced a
KITCHENAID OVEN
Model KDRS483VSS03
Near Alexandria, VA 22308
Tanner B.
Job Details:
11/01/2023
"Found when starting unit it sends 240vac to bake then cycles 240 to broil on right oven . after it cycles it wont heat anymore . tested temp sensor @room temp, 1080ohms .. when unit wasnt heating anymore the sensor reading 1250ohms.. so its not sensing its up too temp and causing issue .. also i held door switch in and unit still not heating .. which rules out that the door could be not fully engaging the switch .. Removed the ui that was order for refund , reordering the right oven acu and ordering the right door latch .. need to refund cx the difference from ui and door latch; ordrng 1 W10852104 (right oven control) and 1 W11029221 (right door latch)"
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Montpelier, VA 23192
Tanner B.
Job Details:
11/01/2023
"Installed new cold and hot valve , valves filling unit while not on.. tested unit for operation and leaks .. No leaks and completed diag. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HW07
Near Bethesda, MD 20816
Brian F.
Job Details:
11/01/2023
"Cx states unit won't power on, tested and confirmed. Called office, confirmed unit is in warranty. Found unit had blown line fuse, installed new fuse, powered on, reinstalled, ran 30 second cook with glass of water, unit is heating. Unit is now working properly.; used 1 W10138793 (FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model MTW5840TW0
Near Washington, DC 20011
Samuel R.
Job Details:
11/01/2023
cx complaint unit knob is not working.inspected unti and could confirm.found gunk build up around konb.seasted knob correclty and unti is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Bowie, MD 20715
Davonte
Job Details:
11/01/2023
"cx complained unit was leaking from underneath, previuos confirmed cx compaint. installed new water, unabale to test unit for leaks. water line wasnt connect to the main water valve."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, VA 22407
Robert W.
Job Details:
11/01/2023
CX Complaint is the unit timer not working. Inspected unit and found the timer isnt advancing. Ordering Timer; ordrng 1 W10857612 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Germantown, MD 20876
Julian H.
Job Details:
11/01/2023
"CX complaint about unit not cooling properly inspected temps on arrival RC50* FC24* noticed that I couldn't heard evap fan moving remove evap cover & found fan moving very slowly good frost pattern confirmed 120vac replaced fan & blade from VS tested & working; ordrng 1 WPW10464673 (motor-evap (JH VS)) and 1 WP2163777 (blade-fan (JH VS)), used 1 WPW10464673 (FAN MOTOR (JH VS)), and 1 WP2163777 (FAN BLADE (JH VS)) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Owings, MD 20736
David J.
Job Details:
11/01/2023
F5e2 lock error Customer complaint sometimes the unit will not lock and will not allow them to wash clothes. Arrive today to find customer just really full load and the unit worked all the way through the cycle. Customer has stated since last tech has left it has not done it as much. This may be a coincidence because Im not sure what the other tech did place unit into diagnostic mode and ran a test cycle unit completed cycle with no issue. Ran component activations and all components were working properly started load five times and could not get the unit to have a lock error. Erase error code And powered unit down replaced lid. Lock with a new switch powered unit back on and tested. Unit is still working as its intended. Replaced part due to possible part malfunction. Unit is working as intended. Job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Winchester, VA 22602
Ezra M.
Job Details:
11/01/2023
"timer not moving, unit runs continuously. verified timer defective, ordering timer; ordrng 1 W11685947 (timer)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Friendship, MD 20758
David J.
Job Details:
11/01/2023
Replaced all parts and tested unit. Unit is now working as intended and shows no more signs of rust job complete
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Potomac, MD 20854
Roberto I.
Job Details:
11/01/2023
Replaced part. Ran a 350F bake cycle on both oven. The unit preheated and worked as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS
Near Rockville, MD 20853
Dustin F.
Job Details:
11/01/2023
"Arrived and found job wasnt set as 2 tech, contacted office and got it straightended out. CX stated she said the unit also wasnt cooling right in RC, inspected unit, found RC evap COmpletely frozen over. Checked thermistors at control got 3.1k at RC when 55 degrees in RC(bad) found RC evap sitting at 23k. Evap fan wont come on and Is getting voltage via board. ordering new ui and controls/thermistors per SP W11512766, Along with Fan motor for fan issue All to be installed with doors and unit needs releveling.3.6k at RC thermistor at 53 degrees; ordrng 1 W11509096 (UI panel) and 1 WPW10226427 (control) and 1 W11172798 (control) and 1 W11098695 (fan motor) and 2 W10316760 (Rc thermistor)s"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Petersburg, VA 23805
Chris B.
Job Details:
11/01/2023
cx comp unit makes very loud noise insp unit conf cx comp found blower wheel spinning freely on motor shaft unit will need motor blower wheel and hosuing to complete repair; ordrng 1 W11549461 (motor) and 1 WP697772 (wheel) and 1 W10888146 (hosuing) and 1 W11596046 (seal)
We serviced a
JENNAIR DISHWASHER
Model JDB8200AWP3
Near Shenandoah, VA 22849
Danny R.
Job Details:
11/01/2023
unit had code for cold water ran diag now heating cgecksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Bel Air, MD 21015
Neil H.
Job Details:
11/01/2023
CX COMPLAINT NOT WATER GOING INTO UNIT FOUND NO WATER GOING THROUGH THE WATER LINE SO INSTALLERS WILL COME BACK AND FIX D/W ITSELF IS GOOD
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Bel Air, MD 21014
Neil H.
Job Details:
11/01/2023
CX COMPLAINT WASHER GOES OFF BALANCE AND JUMPS FOUND HUB LOOSE; ordrng 1 W10528947 (Whirlpool Washer Drive Hub)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Richmond, VA 23223
John P.
Job Details:
11/01/2023
Installed cabinet and gear case
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Potomac, MD 20854
Roberto I.
Job Details:
11/01/2023
"Cx complaint Rc not cold enough.Inspected unit, found very little cold air getting in the Rc. Removed evap cover, found a block of ice on the top of the evaporator and no frost pettern on all the rest. Fan working ok, compressor dragging 0.5A. Unit needs sealed system repair. Quoted repair $1,487.91, with $500 labor for compressor WPW10507886, UV drier W10143759, evap W10836706, and acces valve W11506635 replacement. **SEALED SYSTEM TECH** and **3 COUNTS**. CX declined. Collected $139 with check # 1357; ordrng 1 WPW10507886 (compressor) and 1 W10143759 (UV drier) and 1 W10836706 (evaporator) and 1 W11506635 (access valve) and 1 sealed system tech and 1 3 counts"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Potomac, MD 20854
Roberto I.
Job Details:
11/01/2023
"Replaced parts, tested dispensers, ran test 120 and 97. The unit worked as designed"
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GS0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/01/2023
"CX complaint burning smell coming from the inside.Ran test mode. no errors. Inspectrd unit, found a stemware clip that fell from the upper track and got burned on the heater. Removed part and cleaned the heater. Ran a trest cycle, the unit worked ok and the heater turned on normally. Cx didn't want the burned part replaced. Collected $139"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS10
Near Bethesda, MD 20816
Sherwood
Job Details:
11/01/2023
cx complaint no water from dispenser. arrived and found water valve getting 120vac but ohms reading was ol. cx will need water valve. cx will call in if they wish to proceed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Strasburg, PA 17579
Justin L.
Job Details:
11/01/2023
Cx complaint unit not finishing cycle. Was able to access unit and verify concern. Found long fill error. Ran test and found valves not opening fully. Verified clear of debris. Ordering valve and spoke to VL who is scheduling return 11/8/23; ordrng 1 W11210459 (valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22102
Jason A.
Job Details:
11/01/2023
CX complaint FRIDGE frost / condensation on walls & items spoil & freeze. Replaced FC & RC doors. Extensions are older versions & hits sw housing before doors are closing. Seal magnets are grabbing cabinet when pushed & tested. Test water dispense & icemaker harvest & fills. Ice dispenser door opens but auger doesnt run. Tech sheet very confusing & lack voltage test positions & values. Called techline. At auger motor blu to chassis grnd 120VAC when door sw taped down & grey to chassis grnd 120VAC. BRN/WHITE to RED/WHITE no DCV. Should be 12VDC. Checked at J2 control (Niagra) upper section & ohm wires. No shorts to grnd. NO LEAKS >JJ; ordrng 1 WP2318054 (Niagra control P2) and 1 WP2307857 (extension RIGHT hand) and 1 WPW10121046 (extension LEFT hand)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Perry Hall, MD 21128
Alexander D.
Job Details:
11/01/2023
"cx complaint unit wont power on. inspected unit and verified complaint. unplugged unit from drain pump and plugged it directly into wall and it powered on and started running. plugged unit back into drain pump and its dead again. unit will need drain pump kit. quoted 864.70, cx paid 139.00 service call and wants to try calling cx service for courtesy coverage before continuing with repair. advised service call is covered for 30days. if cx calls back with out coverage, he will owe 725.70; ordrng 1 1901A (drain pump kit)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Fredericksburg, VA 22407
Robert W.
Job Details:
11/01/2023
"Cx Complaint is the unit isnt completing cycle. Inspected unit and found stuck key error unit didnt want to start. Pulled unit and found no signs of damage or wear on clutch everything under unit is testing good did find suspension a little loose, Ordering Control and suspension; ordrng 1 W10780045 (Suspension) and 1 W11603811 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Silver Spring, MD 20906
Dustin F.
Job Details:
11/01/2023
"CX complaint: water wont come out.CX doesnt know alot of english, i found the unit lid lock stuck shut and wont unlock door. tub full of water and leaking out bellow. 2nd tech needed to removed dryer off stacked unit. Drain pump humming but not draining Ordering Pump assembly. need to have in on hand when we go out; ordrng 1 W11578225 (pump assembly)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fredericksburg, VA 22407
Robert W.
Job Details:
11/01/2023
"CX complaint is the unit isnt spinning. Inspecte unit and found the belt has failed keeping unit from working properly. Ordering Belt, Idler and coupler; ordrng 1 WP8066184 (Coupler) and 1 WP691366 (Idler) and 1 341241 (Belt)"