We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Virginia Beach, VA 23456
Carl A.
Job Details: 08/17/2023
replaced both parts tested a nd calibrrated unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/17/2023
Customers complaitn is unit not drying. Customer had just ran a full cycle before I got there and the entire inside was dripping. Customer had rinse aid in the dispenser. Found no error codes in diagnostics. Customer said unit dispenses soap I know its plugged in. NTO dispenser and control.; ordrng 1 W11412300 (dispenser) and 1 W11672039 (control)
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Virginia Beach, VA 23464
Carl A.
Job Details: 08/17/2023
replaced all parts and found the new lid switch to have failed reordering part need to fisnish repairs; ordrng 1 W11394572 (Washer Door Latch)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 08/17/2023
Customers complaint is oven does not work and the light in the oven does not go off. Found door switch missing. NTo parts.; ordrng 1 W11620570 (control) and 1 W11620712 (door switch) and 1 W11457191 (main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near York, PA 17402
Sal R.
Job Details: 08/17/2023
"Pert the previouse tech, I was able to access and replace both the icemaker and the inlet valve. I found that the old valve had a O.L. when taking a reistance reading. Icemaker fiolls and cuycles. Unit test good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 08/17/2023
Customers complaint is error code on the unit. Code is an F3 E0 for an open oven sensor. ; ordrng 1 W11620570 (control) and 1 W10833885 (oven sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near York, PA 17404
Sal R.
Job Details: 08/17/2023
CX complai t was that the unit was leraking from the front of the unit. I found thatb CX had a Ice blocakage in the evap drain tube. I was able to steam out the ice blockage and found in the rear that the drian pan was fragmented . I am ordering 1 drain pan (WPW10655368) return date set for 8/25; ordrng 1 WPW10655368 (drain pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Longs, SC 29568
Jason T.
Job Details: 08/17/2023
"Cx complaint, no water from the dispenser, tested all circuits, found backed out-loose harness connection at the inlet valve. Reapired the harness connector and verified 120 vac at the inlet valve, ran factory diagnostics to verify all unit functions...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near North Potomac, MD 20878
Julian H.
Job Details: 08/17/2023
CX complaint about unit not cooling well On FC checked temps on arrival FC 44* RC40* found condensation on Rcs evap checked frost pattern & only a frost ball on evap's capillary tube restriction on sealed sys UNIT IS BUILT IN NEED 2 TECHS 3 COUNTS CX OWES LABOR $1200; ordrng 1 W10276644 (compressor CBE) and 1 WPW10143759 (dryer CBE) and 1 W11553229 (EVAP RC CBE) and 1 W11506635 (process stub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 08/17/2023
Installed new gasket. All check ok.
We serviced a
KITCHENAID MICROWAVE
Model KHMC1857BSS1
Near Silver Spring, MD 20904
Brian F.
Job Details: 08/17/2023
"Cx states there was thermal event inside MW cavity, inspected found thermal damage to mica cover, part is NLA. Called WPL safety, rep told me to instruct cx to call safety for resolution."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 08/17/2023
Installed new part. All check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EBL1
Near Leesburg, VA 20176
Ricky E.
Job Details: 08/17/2023
"installed part, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Conway, SC 29526
Jason T.
Job Details: 08/17/2023
"Cx complaint, tub full of water, no display...cycle does not operate. Tested all circuits, verified 120 vac at the control, found drain pump no resistance, shorted the control relay circuit, unit needs drain pump and control. Repair estimate total : $539.90 cx declined the repair, charging for the service call only : $120.00. Advised cx repair estimate is valid for 30 days, agreed.; ordrng 1 W11124822 (cntrl-elec) and 1 WPW10661045 (drain pump)"
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near Davidsonville, MD 21035
Israel R.
Job Details: 08/17/2023
Customer complaint bellow is ripping and needs to be replace. Qutoed for new gasktet and collected in full. Ordering bellow. collected in full. Office schedule for tuesday 8/22/23; ordrng 1 W11318722 (bellow 200.33)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Conway, SC 29526
Jason T.
Job Details: 08/17/2023
"Installed parts to complete the repair, seled with a heat gun, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kearneysville, WV 25430
Ezra M.
Job Details: 08/17/2023
"excessive noise from damper, moisture on top of fc door gasket. moisture around ice box gasket, ice cubes frosty and frozen together. ordering gasket and damper control. also leveled unit and adjusted right door. tightened freezer door handle.; ordrng 1 WPW10479155 (control) and 1 WPW10347087 (gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Aynor, SC
Jason T.
Job Details: 08/17/2023
"Cx complaint, dishes not cleaning...ran factory diagnostics test, error code 4-3 wash motor failure 7-1 disabled heater. Verified vac at the motor, heater tested at 14 ohms, checked ok. Installed sump-pump from van stock, ran factory diagnostics to test, calibarte and verify unit operation...working as designed.; ordrng 1 W11025157 (pump&motor JT VS), used 1 W11025157 (SUMP-PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Staunton, VA 24401
Kyle A.
Job Details: 08/17/2023
Cx complaint of grinding noise. Did confirm gearcase leaking oil causing splutch to skip. Replaced splutch but will need to return to replace gearcase.; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Crozet, VA 22932
Kyle A.
Job Details: 08/17/2023
Units upper manifold is bleeding water pressure and also units upper wash arm is clogged. Ordering washarm and manifold.; ordrng 1 W11607104 (Manifold) and 1 WPW10498900 (Wash arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Bryans Road, MD 20616
Shane B.
Job Details: 08/17/2023
"cx complaint is the unit flashing lights. unit was just installed, installers ran a cycle but afterward lights would not shut off. when i arrived normal, heat dry and lock lights were on, start light was flashing. i pressed start and lock light started flashing. held the button for 3 seconds and light turned off. found no saved codes. ran service cycle with no issues. showed cx how to turn lock on and off. unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Sterling, VA 20165
Ricky E.
Job Details: 08/17/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Reston, VA 20191
Jason A.
Job Details: 08/17/2023
"CX complaint FRIDGE barely cookin. Replaced parts & check for leaks.& run vac, Filled with R600. Unit is beggining to cool > JJ"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Dillsburg, PA 17019
Andrew S.
Job Details: 08/17/2023
Cx complaint is that the unit is making a loud grinding noise when running. I found that the unit is making the noise when slowing down spin. I tipped the unit back and accessed the splutch. I found the splutch nut to be secure. I then found that the shifter was not fully going into position causing the testh to catch and wear down. I quoted the cx for the cost of the repair. Cx paid in full. I was then able to replace the splutch and shifter. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Eldersburg, MD 21784
Brian R.
Job Details: 08/17/2023
cx complaint is unit started with running issues and not running right and now only thing unit does is drai pump runs non stop. even with unit turned off but pluged in. found codes F1E2 Motor Drive Module Over Voltage F9E1 Long Drain Fault F7E8 Motor Drive Module Over Temp F7E9 Locked Rotor F0E5 Off Balance Load. tested and checked unit as much as we can with issues unit has. unit has multiple codes and running issues and will order all parts needed. units in it 1 year with costco. as soon as everything goes through and parts are in office will schedule. cx also calling coscto to get info sent to us as well.; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Frederick, MD 21702
Ricardo S.
Job Details: 08/17/2023
"Cx complains that the door gsket on the right side door is bad.. inspected unit, the gasket is torn at the bottom, replaced door seal, unti cks and door close fine.."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Glenelg, MD 21737
Robert L.
Job Details: 08/17/2023
"cx complaint goes straight from wash to done, found f7e4 re-engagement error, found slider seperated, replaced slider from pre-id, recalibrated and tested all ops ok"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Virginia Beach, VA 23464
Carl A.
Job Details: 08/17/2023
replaced all parts tested and calibrated unit works as deisgned
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near York, PA 17404
Sal R.
Job Details: 08/17/2023
CX complaint was that the unit was making a loud grinding sound during the agitation. I found that the agitator was loose causing ghr sound. I resecured te agitator and unit test good.;
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRP02
Near Columbia, MD 21044
Robert L.
Job Details: 08/17/2023
"cx complaint temps in RC raise, found rc evap frozen over, cx has been defrosting once a month, ordering evap fan harness, collected $269 visa, cx owes $120 labor on return fro defrosting unit....2 count labor charged. labor covered also; ordrng 1 W11087438 (motor-evap)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 08/17/2023
"Confirmed cx complaint paint on inner front panel flaking off, snaring and pulling clothing. Ordering front panel.; ordrng 1 W10806345 (panel)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Washington, DC 20011
Samuel R.
Job Details: 08/17/2023
replaced pump and tested unit no leaks and now working properly;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/17/2023
Unit with ACU errors must replace ACU for f1e1 errors ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, VA 23188
Orbie
Job Details: 08/17/2023
"cx complaint unit beating up clothes. checked unit in test mode, passed all tests. calibrated unit then ran unit through delicate cycle. advised cx on how to properly use unit. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Severna Park, MD 21146
Israel R.
Job Details: 08/17/2023
Customer complaint unit is not making ice and is leaking to the point that now there is floor damage and though the floor into the basement. I found the ice maker is bad and is not harvesnting. But the unit tried to harvest and may be double filling. There is so much moiture in the unit and on the side of the FC door and dripping to the bottom. Good gasket seem to be sealing tested with a dollar bill and is holding the dollar bill. Maybe have something to do with the ice maker. The customer has not ac on and the kitchen is as warm as outside. I mentioned something about it but she said she has done this all the time and the unit never leaks is only when this issue started . She is very upset that the unit is not fix she needs to pay a more parts and the house is getting damaged.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Williamsburg, VA 23188
Orbie
Job Details: 08/17/2023
"cx complaint unit not working. checked unit found F0E2. ran unit through test 1-2-3 to verify all valves working as intended, all valves good. drain pump good. ran unit through test 12. no issues observed. advised cx to monitor unit and to use less and call back if they have any other issues."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Williamsburg, VA 23185
Orbie
Job Details: 08/17/2023
"cx complaint stove top works but oven does not. checked unit. tried putting unit into test mode, unit not wanting to go into test mode. verified 244vac coming into unit and 122vac off each leg to neutral. replaced control board and tested unit. unit now able to go into test mode, preheated oven to 350. unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ01
Near Gloucester, VA 23061
Justin W.
Job Details: 08/17/2023
cx complaint unit leaking inside freezer and leds not working. unable to replicate leak. found ice maker stuck near fill position. ordering ice maker for leak. ordering valve as precaution. checked to find fc led bad. replaced from pre id and tested leds working as designed; ordrng 1 WPW10341329 (water valve assy) and 1 W10886939 (ice maker)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 08/17/2023
Cx complaint is that the unit is making a loud grinding noise when the unit is at the end of the cycles. Upon arrival I found no error codes. i then manually ran the spin and found that the rotor/slider are not connecting properly. I tipped the unit back and found that the bolt was loose in the rotor. I removed the rotor and inspected the slider as well. I then rescured the rotor and tested the unit. Unit is now functioning as intended. Job complete. I collected the service charge.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Susan, VA 23163
Justin W.
Job Details: 08/17/2023
cx complaint cold water slow. checked unit to find f8e1 error code. found cold water valve not actuating properly. replaced valve from pre id. tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Newport News, VA 23602
Orbie
Job Details: 08/17/2023
"cx complaint unit still very loud. checked unit found F0E5, lifted unit to find loose cam. replaced cam and belt. tested unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Stafford, VA 22554
Robert W.
Job Details: 08/17/2023
"CX Complaint is the unit isnt making ice, Inspected unit and found IM is getting power and is cycling but isnt making ice. Unit is cooling properly FC 0Deg fans working properly, Ordering Control and will use IM on return.; ordrng 1 W11558182 (Control)"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Highspire, PA 17034
Fred G.
Job Details: 08/17/2023
"cx complaint unit doesnt always drain all the way. inspected unit and entered diag and found f0e5, f8e1. cleared codes and ran test 12 and found unit would not fully spin. would only tumble left and right. ran test 7 and found same results. tested stator windings and found 13.7ohms accross all windings. unit needs control. qouted cx and cx declined. charged cx only for serivce call $120"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Lorton, VA 22079
Demonte S.
Job Details: 08/17/2023
"Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Ran Service Diagnostics on the unit. Error Codes are F7E8 = Motor Over Temperature. Checked the J10 on the Main Control Board. J10 is fully plugged in. Ohmed out pins 1 & 2 . I'm getting Open Line. Pins 2 & 3 = 17.2 Ohms. Pins 3 & 1 = Open Line. F4E0 = Heater Element Not Detected. I then checked the J15 Connector. J15 is fully plugged in. Ohmed out the J 15 connection. I'm getting 16.4 Ohms. Unit will need the Stator Motor = W10870751, Rotor = WPW10544980 & Control Board= W11201285. Cx paid for the Service Call Only by Card. If the cx calls back please Order the following parts. Don't go without parts."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEW7
Near Woodbridge, VA 22192
Demonte S.
Job Details: 08/17/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Full Tube. Fill Tube is not frozen. The Water Fill Port on the Ice Maker was frozen. Removed the Ice. Tested the Ice Maker from T & H. Ice Maker Harvested and Filled. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near La Plata, MD 20646
Shane B.
Job Details: 08/17/2023
installed orderd part. evap fan is running. unit is working as designed. cx paid 110 for labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Newport News, VA 23607
Carl A.
Job Details: 08/17/2023
called techline again as gaps are to big were liner is pulling away from cabinet called techline spoke with Nate was advise unit going under review; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Waldorf, MD 20601
Justin S.
Job Details: 08/17/2023
"CX LOWES complaint Dishwasher not filling or cleaning. Found float switch stuck and allowing control to engage filling valve. Dish washer not filling. Replaced float switch with van stock. Dishwasher now drains, fills, and cleans.; ordrng 1 WPW10195039 (float switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDW00
Near Hampton, VA 23669
Carl A.
Job Details: 08/17/2023
"cx complaint of unit not making ice checked unit to find good temps ,ran tested 44, and 45 found icemaker to have gotten stuck in harvet psotion and wire broken on door feeding ice maker repaired wire on door by icemaker and replaced ice maker tested unit works as designed break down as follows 1/W10873791,icemaker ,service call break down as follows service call 120.00parts 86.33shipping 15.00labor 110.00sub total 331.33tax 5.18grand total 336.51deposit 336.51"
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Chantilly, VA 20151
Richard B.
Job Details: 08/17/2023
"CX complant, F6E4 error code again. Inspected unit and found F6E4 error code in diagnostics registered 5 times. Cleared cosde and tried oven . Oven heating fine. Called tech line, Told techline symptoms, Whats been changed and that oven working after clearing codes. Techline recomendes changing all parts again at same time , ordering all from plainfield so newest and in the meantime techline stated this could be a electrical issue, Due to unit randomly restarting on its own throughout the day. Stated that can cause the mismatch error code when rebooting. Further work needed.. RB; ordrng 1 W11400283 (console) and 1 W11294389 (appliance manager) and 1 W11157397 (harness) and 1 W11233570 (harness) and 1 W11294389 (eexpansion board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20904
Brian F.
Job Details: 08/17/2023
"Installed damper and RC thermistor, entered diagnostic mode, RC thermistor passed test 2, damper opening and closing properly during test 3, unit is working properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Alexandria, VA 22314
Christian C.
Job Details: 08/17/2023
Cx complaint unit is not cooling in both section. Inspected unit no cooling in both sections. Compressor is not running. Inverter is blinking twice. No voltage from control to inverter. Ordering control. ; ordrng 1 WPW10739408 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/17/2023
"cx complaint leds not illuminating properly. checked unit, verified issue. come to find defective fc led, replaced led, also rc led module is defective, receiving 24vdc. ordering LED module to complete repair. 5 in stock; ordrng 1 W11527432 (led module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Alexandria, VA 22308
Christian C.
Job Details: 08/17/2023
Picked up data loggers. Cx said they bumped temps down one from recommended after 2 days because temps were around 32.; saved tckt
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near Virginia Beach, VA 23455
Lucas R.
Job Details: 08/17/2023
"cx complaint unit not removing vapor, checked unit found motor windings in range at 61, 37, and 49 ohms, amperage from w wire .8 amps high .6 amps med, and .5 amps low, cx boiled corn while in house on BR burner, front left vapor from pot goes down, vapor from back goes up and onto cabinets, called techline spoke leon advised unit works as designed.cx dissatisfied with unit, documented cabinet moisture damage, referred cx to customer service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSs01
Near Severna Park, MD 21146
Israel R.
Job Details: 08/17/2023
Customer complaint unit is leaking from the ice maker ice builds up and start to leak out of the door. I found the ice maker was off. Turned it on and the ice maker is harvesting but is getting hung with the ice level arm. ANd i can see the tray has stress marks. Dispensing foor and filtube is good. Found alot of gray stains around the ice maker. Unit will need new ice maker. Also found the gakset on the righ door is failing and will need new one. Qutoed for new ice maker and gasket. Collectede 120. Customer will call back owes 469.55. If they only want to do the ice maker they owe 286.29; ordrng 1 W10917313 (gasket-dor 172.89) and 1 W11557000 (Ice maker 152.16)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Pasadena, MD 21122
Israel R.
Job Details: 08/17/2023
Installed new gasket and tested. Unit is not leaking. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Ellicott City, MD 21042
Robert L.
Job Details: 08/17/2023
"cx complaint not turning on, found no power to control, found wires shorted in jbox( see pic), repaired harness and cord and resured jbox connections, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/17/2023
Customer complaint sump not running. Quoted cx for new sump motor. Cx declined . Power to sump is proper
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Wellsville, PA 17365
Sal R.
Job Details: 08/17/2023
"CX complaint is that the unit is still giving a F9E1 error code. I found a F9E1 & F8E6 error stored. I cleared codes and ran a manuel test on the fill & drian, 2 auto test & 2 Recals. I found the unit tobe opperating as designed. I called WP Tech Line to discuss my findings. Unit is belived to be having a suds issue possible caused by consintrated detergaint being used / not messured triggering drain code. CX is advised to run 3 clean cycles with affresh back to back . then use 1-2 table spoons of detergaint due to consintrat and watrer shoftner system. Monatior unit after and report back if issues continue. No parts to be replaced at this time per TL.;"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Arlington, VA 22207
Davonte
Job Details: 08/17/2023
"cx complained door latch strike was broken, confirmed cx complaint. installed new latch unit working as should"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Goldsboro, PA 17319
Fred G.
Job Details: 08/17/2023
"cx complaint unit is leaking on both side at bottom of door. inspected unit and entered diag and found 0 saved error codes. ran a normal cycle and found no signs of a leak. I could not duplicate leak. valve was not leaking, drain hoses were not leaking, I did find some dried water stains on sides of inner door. wiped stains off and found no water to come back to sides of inner door. i did find the unit was leaning a little forward. I adjusted front feet. as of now unit checks good."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Phoenix, MD 21131
Neil H.
Job Details: 08/17/2023
replaced the latch and fixed the connection that backed out of the pump connection washer tested good.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Bowie, MD 20721
Sherwood
Job Details: 08/17/2023
cx complaint cooktop damage. arrived installed cooktop. tested all burner and they are working correctly. repair complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Sterling, VA 20164
Ricky E.
Job Details: 08/17/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model wrt311fzdb02
Near Baltimore, MD 21217
Shane M.
Job Details: 08/17/2023
cx complaint the unit icemaker is stuck in fill mode. could confirmed. replaced icemaker. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Washington, DC 20016
Leon
Job Details: 08/17/2023
cx complaint was unit still wasnt cooling confirmed issue seen evap coverd in ice again melted all the ice and steamed the drain hole and replaced the evap catch tray tested everything again everything should be working as it should
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Silver Spring, MD 20910
Brian F.
Job Details: 08/17/2023
"Installed safety valve, oven burner, and ignitor. Ran 350* bake, oven heat to temps, burner cycled on and off multiple times successfully. Unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gettysburg, PA 17325
Drew B.
Job Details: 08/17/2023
cx complaint that unit is grinding the rear bulk head of the dryer from the bowed drum causing clothing to also fall through and not stay insinde the drum.. will need the W10899578 new drum and will be shiop to cx house when approved byu lowe to have cx call us back to return and install.; ordrng 1 W10899578 (drum)
We serviced a
AMANA DRYER
Model NED4655EW1
Near York, PA 17408
Sal R.
Job Details: 08/17/2023
CX complaint was that the unit was making a loud noise. I found that unit was making a squeeling noise coming form the idler pulley. I was able to access and replace the pulley. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gettysburg, PA 17325
Drew B.
Job Details: 08/17/2023
rpelaced valves and no noise adnomoral now and checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ruckersville, VA 22968
Eric F.
Job Details: 08/17/2023
"Confirmed cx complaint unit not advancing cycles. Found inline cold valve not actuating, water not going into unit. Replaced valve with truck stock, tested unit, unit working as designed.; ordrng 1 W11210463 (valve EF TS), used 1 W11210463 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Baltimore, MD 21218
Shane M.
Job Details: 08/17/2023
installed all parts. calibrated the unit. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 08/17/2023
CX Complaint is the unit isnt starting. Inspected unit and found the Door not closing properly adjusted door tighten hinge and tested door is closing and unit is starting and heating with no issues
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Marietta, PA 17547
Justin L.
Job Details: 08/17/2023
Cx complaint unit not spinning. Was able to access unit and found F7E5 shifter fault. Ran tachometer verification test and no movement when moving basket. Replaced shifter with pre-id and it passed but found no movement from shifter and when checked at J12 no voltage coming from the control. Ordering the control and setting return for mon 8/21/23; ordrng 1 W11603810 (control)
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Catonsville, MD 21228
Robert L.
Job Details: 08/17/2023
"cx complaint errors f3e1, on arrival outlet thermistor 10.4k at control, ran 2 minutes then errored f3e1, thermistor 3.8k at control, cotnrol mis reading thermistor, went to time dry and still errors control shorting, ordering control , will use thermistor; ordrng 1 W11565856 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Bethesda, MD 20816
Leon
Job Details: 08/17/2023
cx complaint is light in MW not cutting on confirmed the issue installed support clip but when we went to pull the unit out we couldnt move the unit so we couldnt remove the unit from the wall at all without damaging anything cx said they would call builders to have them loosen the where the unit is installed cx would call back once its done
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 08/17/2023
"CX Complaint is the unit is making grinding noise, Inspected unit unit has no error codes tested unit and found with a load in unit its making the grinding noise in spin.Ordering Gearcase and will use belt and splutch on return.; ordrng 1 W11449840 (Gearcase)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Frankford, DE 19945
Frederick R.
Job Details: 08/17/2023
Inspected / tested unit and found some orfices are installed incorrectly. CX does not have spare orfices from installers. Ordering spud orfice kit. CX scheduled for 8/28; ordrng 1 W10853432 (spud-orfce)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Norfolk, VA 23505
Carl A.
Job Details: 08/17/2023
replaced harness tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 08/17/2023
installed new inlet due to leak. ran diag cycle.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bowie, MD 20721
Shane B.
Job Details: 08/17/2023
installe all ordered parts. restored power and verified the mod/ser info is saved. ran calibration cycle and service cycle with no issues. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFG520S0AS2
Near Moseley, VA 23120
Joseph D.
Job Details: 08/17/2023
Unit with shorter key and control panel quota customer for new control customer declined at time of visit; rqstng P&A on 1 W11234434 (Cntrl)
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Winchester, VA 22602
Danny R.
Job Details: 08/17/2023
both front burnes are stuck on high will need switches; ordrng 1 WP3149400 (front rt burner) and 1 WPW10434452 (lf front)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gloucester, VA 23061
Justin W.
Job Details: 08/17/2023
cx complaint unit not washing properly. checked unit to find cold water valve not actuating properly. ordering valve to complete repair.; ordrng 1 w11513255 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV04
Near Newport News, VA 23608
Orbie
Job Details: 08/17/2023
cx complaint party platter drawer comes out when he opens it. verified complaint. leveled front of unit. tested unit. working as designed. advised cx if he needws to roll unit out he will have to lower foot pegs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Gaithersburg, MD 20878
Julian H.
Job Details: 08/17/2023
CX complaint about unit frrzing over & leaking confirmed a sheet of ice on FC's bottom causing door not to close all the way issue with drain tube kit part covered by scode remove ice formation & replaced drain kit from preid MUST WAIT 24 HRS TO COOL DOWN CX PIF THRU APP
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Aylett, VA 23009
Thomas B.
Job Details: 08/17/2023
Cx complaint unit is not working properly all the time inspected unit found error codes for the door lock cx states he can wash clothes back to back and not have a issue but randomly unit will not spin will flop but then jumps time and completes cycle. Tried multiple times to duplicate this however tub spin every time and made it up to high speed spins without issue suspect a door lock issue F5E2 ordering the door latch and will return with control as needed. ; ordrng 1 W11565030 (Door lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ocean View, DE 19967
Michael E.
Job Details: 08/17/2023
Replaced evap fan motor with harness as per previous diagnosis. Tested unit and it is now working prioperly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hagerstown, MD 21742
Ken M.
Job Details: 08/17/2023
"Heater and harness, thermistor, and control replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Alexandria, VA 22308
Christian C.
Job Details: 08/17/2023
Cx complaint hinge is loose. Inspected unit found screw defective. Called techline. Advised to try to extract screw. Tried but still unable to remove. Cx will contact jennair. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Winchester, VA 22602
Danny R.
Job Details: 08/17/2023
fill tube is leaking at icemaker connection .; ordrng 1 WPW10496649 (water tube)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Martinsburg, WV 25404
Ken M.
Job Details: 08/17/2023
"Filter head replaced and filter reinstalled. Unit tested and was pressure dropped again with the filter in. Filter removed and pressure returned. Customer needs to purchase a new filter. Customer added complaint that the lower drawer rolls out on its own, asked to have the unit pitched back further. Unable to lower the front right foot any further, threading is maxed out. Informed customer that the unit cannot be pitched back any further, floor is pitching it forward and it is maxed out."
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/17/2023
"cx complaint is the date and time changing randomly. cx said it has been happening recently. unit is connected to wifi and display says unit is up to date. i checked for codes and found F6E0 UI lost communication, and F2E1 stuck key. i found no loose connections on UI or control board. diagnostics shows unit is connected to wifi. while typing note with unit on standby it changed screens to show cooking options and other lights came on. i had not touched the unit for several minutes. no error codes were saved after that. ordering control boards and UI to be safe. schedule when all parts are available.; ordrng 1 W11449114 (user interface) and 1 W11448961 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C4EYY03
Near Washington, DC 20009
Samuel R.
Job Details: 08/17/2023
cx complaint unit is leaking.inspected unit and could confirm cx complaint.tested unit and found unit to leak from the ice maker inlet line.unit will need a need a new ice maker inlet line.cx owes labor $116.60 WPW10238092; ordrng 1 WPW10238092 (ice maker line)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Timonium, MD 21093
Neil H.
Job Details: 08/17/2023
leaking into the fc found the drain tube had build up i steamed the line and replaced the tube water flowing though defrost drain and unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ephrata, PA 17522
Cody H.
Job Details: 08/17/2023
"CX complains unit is not cooling. CX is outside manufacture warranty. CX agrees to service call. Found unit compressor is not running but is recieving voltage. Tried to swap start devices with known good start device and unit still will not run compressor. Unit compressor seems to have failed. Called DB and explained findings, FG said 2XL compressor, filter. CX is within warranty for sealed system repair. Called office and scheduled with ps.; ordrng 1 876765 (mtg kit) and 3 w11506635 (process stubs)s and 1 w11370574 (compressor) and 1 W11109499 (drier-tube)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB6
Near Newville, PA 17241
Andrew S.
Job Details: 08/17/2023
Per previous diag I attempted to removed the unit and replace the fan. However I found that the unit is not able to pivot on the bottom munt and I am unable to remove it safely alone. I called the office and am ordering a 2 tech. Office was able to schedule the return for Wednesday 8/23.; ordrng 1 2ndtech (1 2nd tech)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Ephrata, PA 17522
Cody H.
Job Details: 08/17/2023
"CX complains unit is not turning on. Found unit to not be recieving L1 120vac. Unit is reciving 120v ac to L2. Unit not recieving correct voltages. Reset breaker and tested outlet, outlet still not recieving voltage. CX will need electrician to figure out where they are losing voltage. No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waynesboro, PA 17268
Drew B.
Job Details: 08/17/2023
"cx complaint that unit does cool efficently. and foudn the evap completely iced over evap, and open deforst heatr. will need new hrness.. replaced and steamed and allow time to cool properluy."