We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/29/2022
"replaced display and control, tested, unit working as designed. secured control and display in bin."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/29/2022
came out to resolve the issue. disassembled as needed. replaced the inlet valve. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Newark, DE 19711
Michael E.
Job Details:
11/29/2022
Upon arrival i found that the unit is still stacked and will require a second tech to service. This will need to be scheduled with 2 techs. No service done today; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/29/2022
"cx complaint, bad door switch. door switch was a nightmare, basically glued in by the insulation. called techline to report non repairable, just before they answered i managed to dig enough foam out to succesfully replace switch. documented with techline in case of future issues. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Farmville, VA 23901
Kyle A.
Job Details:
11/29/2022
Could not access ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS1
Near Fairfax, VA 22032
Lloyd B.
Job Details:
11/29/2022
"Cx complained the unit did not make ice. Inspected the unit and found that it fills and drains but does not recirculate, the pump just buzzes. Unit needs new recirculation pump; ordrng 1 W11542867 (recirculation pump)"
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Orange, VA 22960
Robert W.
Job Details:
11/29/2022
"CX Complaint is the unit is giving an error everytime about 1 min into normal wash. Inspected unit and tried getting unit into diag and found the console prewash button not working so cant get unit in diag, Tested ujnit on normal wash and unit starts up with no problem and is running no errors advise CX the UI is no longer avil so cant get error code that is stored. Advise CX to take pic of UI when error code appears."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Glen Burnie, MD 21060
Alexander D.
Job Details:
11/29/2022
"replaced valve and fill tube. cycled icemaker to test unit. no unusual buzzing noise now. tested water dispensing also, no noise. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/29/2022
picked up data logger food it still freezing in crisper drawer and bottom shelf of rc called tech line spoke with adrian SR#7733384091 was advised to have data logger read before moving further and to have next tech call techline with findings from data logger; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/29/2022
"upon arrival was not able to get inlet valve to release water supply, ordering inlet valve to complete repair.; ordrng 1 W11524655 (valve)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, VA 22942
Kyle A.
Job Details:
11/29/2022
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Chesterfield, VA 23838
John P.
Job Details:
11/29/2022
"CX complaint unit not working checked unit found bad cold valve valve getting 120 volts but not opening, replaced the valve calibrated tested working as designed"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Chesterfield, VA 23838
John P.
Job Details:
11/29/2022
"CX complaint unit not working checked unit found bad cold valve valve getting 120 volts but not opening, replaced the valve calibrated tested working as designed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Brian R.
Job Details:
11/29/2022
replaced control and powered unit back up. control started blinking green. ran a DLMS cycle and unit now checks. cx paid in full. job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Murrells Inlet, SC 29576
Jason T.
Job Details:
11/29/2022
"Cx complaint, right side door gasket is seperated, also the left gasket is starting to offset from the door liner. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 2 W10917313 (gasket-dor)s"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, VA 23860
Chris B.
Job Details:
11/29/2022
cx comp unit will not heat insp unit conf cx comp found all switches and wires and fuses working found only 120v at l1 and no power off l2 tripped breaker tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
Control replaced. Found no issue with the damper. Temperatures returned to factory defaults. Unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Herndon, VA 20170
Richard B.
Job Details:
11/29/2022
"CX complant. Water dripping on gasket Inspected unit and found water sitting on freezer gasket. Found mullion heater sensor on , TTurned off mullion strip heater sensor so heater stays on all the time. Job completed, Gaskets are all sealing good. And no cracks. RB"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500EBS
Near Wellsville, PA 17365
Andrew S.
Job Details:
11/29/2022
"Cx complaint is that the lower oven is not heating up as it should. Upon arrvial I found that the lower oven temp is more than 40 degrees off after doing a calibration test. I am ordering the lower oven control and temp sensor. I am also ordering a 2 tech due to the ove being in the corner of the kitchen and only having a few inches of clearance on the LH side. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11598200 (Control, Lower oven) and 1 W11598120 (Temp sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waldorf, MD 20603
Robert A.
Job Details:
11/29/2022
Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor responds and spin. The chute door opens but no ice comes out. I removed the ice bin and found the augor motor shaft rod that makes contact with the ice bin is bent. The teeth are not catching the ice bin. The unit needs a new augor motor shaft rod to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 WPW10258544 (shaft drive) and 1 WP2220458 (auger motor coupler) and 1 WP2305382 (washer)
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/29/2022
replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Halethorpe, MD 21227
Alexander D.
Job Details:
11/29/2022
"replaced gearcase, slider, washplate and lid latch. installed lid latch that was shipped to the cx, sending back one that came with me. ran calibration and autotest. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Owings Mills, MD 21117
Brian R.
Job Details:
11/29/2022
replaced fan and checked over unit. fan runs quiet now and uniut checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Baltimore, MD 21215
Keith H.
Job Details:
11/29/2022
cx complaint is tapping/knocking noise inspected unit tested it heard the noise . i found one of the rollers not spinning fully so replaced rollers still heard noise its coming from bearings. i uninstalled and reinstalled bearings but they keep coming out as if theyre warped ordeirng new drum and bearings; ordrng 1 W10899578 (drum) and 1 279441 (bearing ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Frederick R.
Job Details:
11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s"
We serviced a
JENN-AIR HOOD
Model JXW8530HS1
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/29/2022
"Replaced clip, unit good to go."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntingtown, MD 20639
Shawn D.
Job Details:
11/29/2022
"cx complaint unit still making noise. inspected unit no noise right now right hand door the closure is not closing on its own. fixed door and now closes on its own spring was not in right postion. i then ran test 3 all fans sound good,, test 4 i get some noise when compresor is running, test 5 i ran and removed rear cover and noise started happening and cx confirmed noise. noise is coming form condenser rattling when compresor is at full ramp. used pads from v/s and adjusted condenser best i could then leveld unit and now sounds alot better. told cx to keep an eye on noise. unit is good; ordrng 2 w11553819 (insulation SD V/S)s, used 2 w11553819 (insulation SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Harrisonburg, VA 22802
Danny R.
Job Details:
11/29/2022
i fpound the harness of the drain pump reset in place now drains and runs fine checksok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Harrisonburg, VA 22802
Danny R.
Job Details:
11/29/2022
i fpound the harness of the drain pump reset in place now drains and runs fine checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, VA 22101
Jason A.
Job Details:
11/29/2022
CX complaint FRIDGE RC temps too cold (in the low 30s) when set to 38. Replaced ontrol & prg code 25. Test control is reading thermistors. Test damper & fans & compressors work. Set to recommended Fast cool. & compressor + fans working > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Silver Spring, MD 20902
Roberto I.
Job Details:
11/29/2022
"CX complaint no wash.Ran diag, found 4-3 error. The wash motor didn't run. Confirmed 119Vac supplied from the control to the motor. Ordering sump?motor assy W11025157. No access to the sump, a non removable toe kick is installed on the bottom of the unit, and must to be removed by the cx before we go back. Return visit 12/8/22; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Washington, DC 20015
Emmanuel R.
Job Details:
11/29/2022
"Cs wine glass holders are missing, confirmed complaint, I found the tin clips on the middle rack where damaged and wouldnt stay on the rack. I replaced 4 tin clips and inspected unit. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, DE 19720
Michael E.
Job Details:
11/29/2022
Replaced the capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details:
11/29/2022
"When arrived cx stated they weren't able to get the lid open. Entered into diag and found error code F5E3 lid lock fault. Attempted to run test and the latch would just click. Ordering lid latch, found in stock and set return for 12/2. Office will contact cx with time frame; ordrng 1 W11513248 (lid latch)"
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYW0
Near Bryantown, MD 20617
Robert A.
Job Details:
11/29/2022
Cx complaint that the unit is not cooling. I inspected the unit and confirmed the complaint. I found that the evap fan is not running. I checked behind the evap cover and nothing is blocking the evap fan and it is getting 121v. The unit needs a new fan to resolve the issue. I also found the drain hose was clogged causing ice to form in the FC. I removed the ice and tested the drain hose for the cx. The unit needs a new evap fan motor to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WP2315539 (fan motor) and 1 WP2163777 (fan blade)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Leonardtown, MD 20650
Robert A.
Job Details:
11/29/2022
"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap fan, compressor and condensor fan are running well. However the evap is covered in ice. I ran test 5 and 13, 5 passed and in 13 the heater did not come on. I removed the ice and found the brown wire disconnected for the heater. I reconnected the connector to be secure and reposition the heater harness so it is higher. I tested the unit for the cx. The unit is workig as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Frederick, MD 21704
Ricardo S.
Job Details:
11/29/2022
Replaced parts.. reset power.. diagnostic test mode working ok
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/29/2022
cx complaint the temp not accurate temp up +15 calb. temp accurate on my meter now checked good and accurate now.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Enola, PA 17025
Fred G.
Job Details:
11/29/2022
"i was able to access unit and replace the splutch as per previous tech. i also found the drive belt was worn. I replaced that with van stock. tested unit and found unit now checks good.; ordrng 1 W11239857 (belt (FG VS)), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Greenbelt, MD 20770
Shawn D.
Job Details:
11/29/2022
cx complaint unit not making ice and h20 light is on and sometimes at night cubes will dispense on its own but only sometimes. inspected unit and confimred the complaints found freezer at 0 fridge 37 ice maker wont cycle. replaced ice maker and it cycled then filled. leveled unit so prevent iice from getting stuck and popping out and cleared h20 light. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Glen Allen, VA 23059
Jerod R.
Job Details:
11/29/2022
part not sent; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Hopewell, VA 23860
Chris B.
Job Details:
11/29/2022
f5e1 lid latch fault f8e1 long fill f5e3 lid will not lock or unlock f0e3 overload f5e2 then apon futerh insp found serial and model sticker does not match what the unit is or supposed to be someone khad swapped model and serial sticker and unit no longer sevicable
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Richmond, VA 23224
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had bad filter housing , and led modules , replaced ordered parts and tested unit is now fully funcional"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit does not want to start. Tried to put the unit into diagnostics, but the unit would not respond. Can power the unit on, but it does not start. Some keys do not respond in normal operation. Ordering console. Need 2 techs, unit is stacked.; ordrng 1 W11591400 (console) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Martinsburg, WV 25403
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit is not spinning out properly, leaving water behind. Checked for error codes and found none. Ran test cycle and the unit is draining properly, but there is a wobble to the basket. Issue is not a bearing problem, but basket appears to be out of round. Confirmed that the basket is out of round, causing balancing issues. Ordering tub assembly. 2 count, 2 labor repair.; ordrng 1 W11460604 (tub assembly) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWB855DC3SEPERATE
Near Harrisburg, PA 17111
Justin L.
Job Details:
11/29/2022
as per previous tech was able to access unit and seperate parts. Replaced needed parts calibrated and tested and unit now operates as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Halethorpe, MD 21227
Alexander D.
Job Details:
11/29/2022
"upon arrival cx said unit seems to be working after replacing control and valve but still has grinding noise. replaced gearcase, slider, clutch and agitator. ran calibration and autotest. no noises. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gloucester, VA 23061
Carl A.
Job Details:
11/29/2022
"cx complaint of ice bin stuck, checked unit to find buttong to be a little hard worked button and tested unit ,as well as ajusted leveling and calibating water dispenceing unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Vienna, VA 22181
Christian C.
Job Details:
11/29/2022
"Cx complaint ice is clumping up and is leaking from chute. Inspected unit found ice bin cracked and ice frozen together in clumps. Right RC door gasket is torn. RC fan is not running even in diag mode. Installed rc evap cover. Evap fan now working. Service pointer W11539038. Ordering ice bin, right rc gasket, and control set.; ordrng 1 W11533213 (control kit) and 1 W10917313 (right RC gasket) and 1 W10910401 (ice bin)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fairfield, PA 17320
Sal R.
Job Details:
11/29/2022
CX complacerns where that items are not spun out at end of cycle. I found that the stator nut was backed out. I was able to secure it and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Castle, DE 19720
Michael E.
Job Details:
11/29/2022
"CX complaint: drum not turning. Tested and verified complaint. I found 1 of the rollers was siezing up which caused the belt to wear and break. I replaced the drum support rollers and drive belt using a dryer repair kit from van stock. Testred unjit and it is now working properly. CX paid for service, labor, S&H and parts by CC. Job is complete; ordrng 1 4392067 (dryer repair kit), used 1 4392067 (dryer repair kit) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DWH0
Near Bowie, MD 20720
Shawn D.
Job Details:
11/29/2022
arrived was about to do repair to notice the sink is full of water andnot drining. cx tried getting sink clear but cant. needs to reschedule when sink will drain
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/29/2022
"CX complaint randomly oven doesn't turn off, even if the display says is off. Sometimes the oven turns off by itself. Ran test mode, found F6E4 (old code from 10/9/21). Called tech line, spoke to Bruce (sr # 7735154704), he advised to connect the unit to wifi and get the softwarte update, and if this doesn't work, to replace the console. Worked with the cx, connected the unit to wifi and go updates. Cx is monitorein the situation. Quoted console replacement just in case: $550.59 with $110 labor for console W11297728 replacement. Called Whirlpool Safety and documented ( sr # 7735071924); ordrng 1 W11297728 (console)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Silver Spring, MD 20901
Roberto I.
Job Details:
11/29/2022
"Cx complaint noise during cycle.Ran the unit, confirmed noisy blower. Removed front, found 2 loose screws on the blower. Tightened screws, the noise stopped. Unit good to go"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Stephenson, VA 22656
Danny R.
Job Details:
11/29/2022
replaced dich panel it was dcheckok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, PA 17517
Justin L.
Job Details:
11/29/2022
Unable to find physical address. Reached out to office who attempted to contact cx to no response. Waited alotted time and moved on. Cx will need to call in and update address; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Timonium, MD 21093
Justin S.
Job Details:
11/29/2022
cx says the unit is only doing 1/2 the cycle. found a f7e4(basket reengagement) in memory. ran the diagnostic cycle and the unit si now getting a f6e3(communication) and a f0e5(balance) error codes. diagnostic cycle again and the same f7e4 and f6e3. when spinning the unit sounds terrible. the unit needs parts; ordrng 1 W11478526 (ui) and 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
Control replaced. Found no issue with the damper. Temperatures returned to factory defaults. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Vienna, VA 22180
Christian C.
Job Details:
11/29/2022
Cx complaint FC door is hard to close and drawers are falling. Inspected unit found that food is causing door to not close properly. Advised cx to keep below a certain level. Found upper drawer rails cracked. Ordering upper rails. Left bracket 4 at upper marlboro and 0 at whirlpool. Right bracket 1 at upper marlboro and 10+ at whirlpool.; ordrng 1 W10850332 (left upper pan rail) and 1 W10858092 (right upper pan rail)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/29/2022
picked up logger; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/29/2022
Replaced parts.. i ran normal cycle.. unit working ok
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elkton, MD 21921
Alexander W.
Job Details:
11/29/2022
Cx stated PF failure inspected tested and verified cx complaint found control and console defective ordering console and control cannot reached at this time due to SO parts. ; ordrng 1 W11478519 (Console) and 1 W11557935 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY7
Near Silver Spring, MD 20901
Roberto I.
Job Details:
11/29/2022
"Replaced parts, water dispenser tested ok. No leaks"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, PA 17402
Drew B.
Job Details:
11/29/2022
installed new blade pulled vaccum and filled with 134a and now allow time to cool since power is back.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Timonium, MD 21093
Justin S.
Job Details:
11/29/2022
cx says the unit is still making a lot of noise. no error codes present. ran the automatic test and the unit is filling draining agitating and spinning without any odd noises. had the cx load clothes into the unit and the unit doesnt make noise when agitating but during the spin cycle the unit started making a noise. load the unit when testing to verify the unit no longer makes the noise after replacing the parts; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W11409708 (actuator) and 1 W11395618 (cap) and 1 W11409708 (shield)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, DE 19720
Michael E.
Job Details:
11/29/2022
Replaced the capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/29/2022
Per previous diag I was able to access and replace the door hinges. I then verified that the door is closing properly. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Upper Marlboro, MD 20772
Andrew H.
Job Details:
11/29/2022
"Cx complaint is unit is not cooling. inspected unit, all items in freezer compartment frozen solid, frost building on top of freezer door and top of freezer compartment. Removed air tower, found return vents clogged with ice. Opened refrigerator door, noticed large gap (approx. 3/8 in.) between frame and liner. Called tech line, sent pictures of gap to representative, tech line deemed unit unrepairable. Tech line provided file number, left file number with cx, told them Whirlpool will be contacting them, File #7735150446"
We serviced a
WHIRLPOOL FREEZER
Model WRS973CIHZ00
Near Arlington, VA 22209
David J.
Job Details:
11/29/2022
CX complaints of no cooling in refrigerator compartment. Arrive to building and went to suite. Found unit was not unplugged. As customer stated it would be due to loud noises or defrosting. Cannot do during work hours because of people on phones. CX stated she wont unplug it and after 48 hours give us a call back to come back. ; ordrng 1 Look (Look)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Falls Church, VA 22043
David J.
Job Details:
11/29/2022
CX complaints unit is freezing stuff in crisper drawer. Arrived to unit and found temps set to 41° in RC and 0° in FC. Check temps with probe and found correct temps inside both check temperature inside top crisper drawer and found at 35° and bottom crisper drawer at 41°. Call Techline SR number is above. They suggested everything is reading correctly and to have customer change from produce to deli setting on crisper drawer to see if that helps. I explain to customer with fresh vegetables that have water in them will naturally get harder. Unit is working as designed job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Silver Spring, MD 20902
Roberto I.
Job Details:
11/29/2022
"Cx complaint enamel pealing off the drum and getting on the clothes.Inspected drum, confirmed complaint. Ordering drum W10899578; ordrng 1 W10899578 (drum) and 1 look (look)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hopewell, VA 23860
Chris B.
Job Details:
11/29/2022
cx comp you have to turn water off at the house to keep tub from filling insp unit conf cx comp replaced inlet valve tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Parkville, MD 21234
Keith H.
Job Details:
11/29/2022
cx complaint is not heating inpsected unti and found an inconsitent spark i replaced spark mod tested at 4 different temps unit is working
We serviced a
AMANA REFRIGERATOR
Model AFF2534FES3
Near Springfield, VA 22153
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Drawer to Crisper has fallen off. Checker the lower Drawer. Pantry end cap has snapped on the left side. Unit will need the pantry end cap kit. Cx has paid in full by Card.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Gaithersburg, MD 20882
Marc M.
Job Details:
11/29/2022
"cx complaint unit still provoking f9e1 error. inspected unit and found similar fault to previous service. unit will run and drain when selected at ui, however durign conclusion of cycle unit will not drain. possible control failure to account for t drainp pump impellor resistance in water. will reorder pump and install control.; ordrng 1 W11410062 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Stephenson, VA 22656
Danny R.
Job Details:
11/29/2022
replaced dich panel it was dcheckok
We serviced a
AMANA DRYER
Model NED4655EW1
Near Smyrna, DE 19977
Michael E.
Job Details:
11/29/2022
"CX complaint: not tumbling. Tested and verified compklaint. I found the belt was broken but the suppoirt rollers and pulley wheel were all easily spinning. Replaced belt, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Waynesboro, PA 17268
Sal R.
Job Details:
11/29/2022
CX comliant was that the unti shuts down mid cycle. I found that the the console was not connected to the control securely causing the Display to shut off and turn on. I securly seated the harness and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near McLean, VA 22101
Jason A.
Job Details:
11/29/2022
CX complaint DW not getting hot & doesnt dry. Check dispenser is full of rinseaid & CX uses Cascade. Ran test wash. NO ERROR codes. Hot water fill. Heater pulls 8A & gets hot. Parts in stock > JJ; ordrng 1 WPW10329609 (vent) and 1 W11227945 (deflector) and 1 WPW10671905 (deterg disp asm) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/29/2022
Cx complaint unit not cooling and was making noise. Was able to access unit and found unplugged. Plugged unit in and found compressor to turn on. After 35 minutes the unit only had a frost pattern anout 1/4 of the way. Unit has sealed system issue. Ordering 3 call sealed system repair. Office will need to set return visit; ordrng 1 W11546692 (evaporator) and 1 W11504448 (evap coupler) and 1 W11506620 (suction to evap) and 1 W11109499 (filter drier) and 1 W11504433 (heat loop to drier) and 1 W11504447 (drier coupler) and 1 W11370574 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 3 w11506635 (access valve)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Baltimore, MD 21209
Keith H.
Job Details:
11/29/2022
cx complaint is unti leaking inspected unti and found the leak from sump more specifically the diverter.. orderin new pump/motor; ordrng 1 W10805015 (pump&motor)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Falls Church, VA 22043
David J.
Job Details:
11/29/2022
CX complaint unit was not working properly or washing. After previous visit when I replace the harness. tested unit found water leak coming from black rubber hose on subassembly. Arrived today and removed old sump assembly. Replaced with new sump assembly reinstalled unit underneath cabinet powered on unit and tested. Found no leaks and it drained properly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Silver Spring, MD 20904
Israel R.
Job Details:
11/29/2022
SR// 7735158211. Installed new control and same thing. I called techline and they told me to replace the same parts that i already replaced.; ordrng 1 W11342846 (Control) and 1 W11590866 (Sensor) and 1 W10844417 (harns-wire)
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Hopewell, VA 23860
Chris B.
Job Details:
11/29/2022
cx stated they have ext warranty advised cx to call ext warranty company
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Springfield, VA 22153
Lloyd B.
Job Details:
11/29/2022
Cx complained the unit did not spin. Installed new cam and shifter and tested in diagnostics and the unit now operates as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ
Near Monrovia, MD 21770
Ricardo S.
Job Details:
11/29/2022
"Cx complains that the burners not working propetly, the bruners takes long time to light.. connection and spark modudle cks ok.. unit need burners and cap set; ordrng 1 W10881749 (cap-burner) and 2 WPW10515455 (burnr-head)s and 1 WPW10515454 (burnr-head) and 1 WPW10515454 (burnr-head) and 1 W11162114 (burnr-top)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Parkville, MD 21234
Keith H.
Job Details:
11/29/2022
cx complaint is not heating inpsected unti and found an inconsitent spark i replaced spark mod tested at 4 different temps unit is working
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Owings Mills, MD 21117
Brian R.
Job Details:
11/29/2022
cx complaint is unit wont run or power up or do anything. checked power at wall and didnt have anything on L1 or L2 or across. checked box and found breaker off. turned on and tested unit and unit checks. call was placed before 1 year was up it shows. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/29/2022
picked up data logger food it still freezing in crisper drawer and bottom shelf of rc called tech line spoke with adrian SR#7733384091 was advised to have data logger read before moving further and to have next tech call techline with findings from data logger; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/29/2022
"cx complaint, bad door switch. door switch was a nightmare, basically glued in by the insulation. called techline to report non repairable, just before they answered i managed to dig enough foam out to succesfully replace switch. documented with techline in case of future issues. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/29/2022
replaced gasket yesterday.. uit working ok
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Elkton, MD 21921
Alexander W.
Job Details:
11/29/2022
Cx stated unit tub is leaking and not washing inspected tested and verified cx complaint found tub defective and separating from drum. Ordering drum bellow clamps and shock absorbers just in case will need a second tech for repair cannot reached due to SO part. ; ordrng 1 W11287253 (Tub) and 1 W11314648 (Bellow) and 1 W11314649 (Clamp) and 1 W11266654 (Clamp) and 1 W11316766 (Shock absorber) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/29/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22314
Eric W.
Job Details:
11/29/2022
cx complaint was still not cooling for both ref & freezer we replaced the compressor and dryer filled unit with 2.72oz of r600 waited 5 mins then and tested unit everything tested great
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/29/2022
complaint unit isnt as cool at top of fridge as the bottom zone and ui not working spoke with customer work order built as oww he explained he has a extanded warranty and showed email from aig called office informed work order needs to be built through aig informed customer possible frozen over evap and bad ui or harness; saved tckt
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Potomac, MD 20854
Roberto I.
Job Details:
11/29/2022
"Cx complaint oven randomly stops working and shows F1E1.Ran diag, confirmed F1E1 error. Acoording to tech sheet, the unit needs both appliance managers repaced. Ordering appliance manager W11448962. The pre id one to be installed on return. Both parts cbe. Collecteed $120 with check # 1361, balance $125. Return visit 12/8/22; ordrng 1 W11448962 (apliance manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22314
Eric W.
Job Details:
11/29/2022
cx complaint was still not cooling for both ref & freezer we replaced the compressor and dryer filled unit with 2.72oz of r600 waited 5 mins then and tested unit everything tested great
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit found evap fan motor is running loudly clearly audible from outside the refrigerator with doors closed ordering fan motor and blade; ordrng 1 WP2315549 (evap fan motor) and 1 WP2169142 (evaporator fan blade)
We serviced a
WHIRLPOOL RANGE
Model KVWB606DSS3
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/29/2022
"cx complaint obvious protrusions from the chimney exterior panels. cx states that they have been dealing with this since purchase of the home in may/05/2022 but after replacing tjhe panels multiple times the builder concluded that the control assembly is what is pushing the exterior/cosmetic panels outward and affecting it appearance. unfortunately the chimney is grouted into place and will need to be made accessible for service. once the cx has had a contractor remove the grout, they are contacting kitchen aid to provide an accurate proof of purchase/home closing docs. CX WILL NEED AUTH IF PROCEEDING WITH COSMETIC PARTS REPLACEMENT OR CHOOSE TO PROCEED OOW. explained process in detail and documented report to service matters under file number sr7735008027 parts needed have been added.; ordrng 1 W10909682 (nameplate) and 1 W11321566 (chimney assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Herndon, VA 20170
Richard B.
Job Details:
11/29/2022
"CX complant. Water dripping on gasket Inspected unit and found water sitting on freezer gasket. Found mullion heater sensor on , TTurned off mullion strip heater sensor so heater stays on all the time. Job completed, Gaskets are all sealing good. And no cracks. RB"