We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
cx stated they have ext warranty advised cx to call ext warranty company
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
cx stated they have ext warranty advised cx to call ext warranty company
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. reset power.. diagnostic test mode working ok
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/29/2022
cx she opened the door to upper over and handle and door came apart.; ordrng 1 W10877562 (glass-door) and 1 W10575917 (spacer)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Newark, DE 19713
Michael E.
Job Details: 11/29/2022
"CX complaint: UI goes blank intermitantly. Tested and verified complaint. I replaced the fascia, tested unit and it is now working properlty. Job is complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Gloucester, VA 23061
Carl A.
Job Details: 11/29/2022
cx complaint of cavity light not working checked unit to find problem on board as power is coming to board but not putting on on that connection ordering control board for repairs; ordrng 1 W11443147 (CNTRL-ELEC)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Waldorf, MD 20602
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit is not cooling, found unit room temp, all fans working. Checked compressor, sounded like it was running, amp draw (0.3 amps), removed evaporator cover and inspected for leaks, found no apparent leaks. Removed factory drier, found unit full of refrigerant, compressor not pumping. Installed new start device, compressor still not pumping. Installed UV dye drier from van stock. Unit will need new compressor, uv drier and coupler. compressor in stock at tribles, i spoke with sammy in the office and rescheduled return date for 12/5/22. sealed system tech 2count job; ordrng 1 WPW10466675 (compressor) and 1 w11506635 (coupler) and 1 w10143759 (drier) and 1 w10143759 (drier (AH V/S) look), used 1 w10143759 (drier (AH V/S) look) from stock"
We serviced a
MAYTAG OVEN
Model MER8775AS0
Near Norfolk, VA 23504
Zachery R.
Job Details: 11/29/2022
"replaced element, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/29/2022
"replaced console and u.i, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Frederick R.
Job Details: 11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MQF1656TEW02
Near Hyattsville, MD 20782
Samuel R.
Job Details: 11/29/2022
cx complaint unit is not cooling.inspected unit and could confirm.checked unit and found evap fan not to be working.unit did have proper frost pattern.unit will need a new evap fan WPW10236142 2 tribles; ordrng 1 WPW10236142 (fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Gettysburg, PA 17325
Sal R.
Job Details: 11/29/2022
"CX cinfomred me that the unti since the last visit has stoped working in bioth the RC & FC. I found no movment of the compressor. She also informed me that she has since bought a new unit. I called office and spoke to Ethan . CX is to be refunded Part, shipping, taxes, and labor charges. No work was preformed today. I am moving on and returning unsues part.; ordrng 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near King George, VA 22485
Tanner B.
Job Details: 11/29/2022
"tub that was sent was damaged , cx called wpl cx service while i was there , wpl sending it to product review team .. send me a shop job if wpl resends ticket. thank you"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near King George, VA 22485
Tanner B.
Job Details: 11/29/2022
"tub that was sent was damaged , cx called wpl cx service while i was there , wpl sending it to product review team .. send me a shop job if wpl resends ticket. thank you"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gloucester, VA 23061
Carl A.
Job Details: 11/29/2022
"cx complaint of ice bin stuck, checked unit to find buttong to be a little hard worked button and tested unit ,as well as ajusted leveling and calibating water dispenceing unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rising Sun, MD 21911
Alexander W.
Job Details: 11/29/2022
Cx stated unit not cooling properly inspected tested and verified cx complaint found defrost heater harness defective causing unit not to defrost ordering EVAP harness cannot reached due to SO part cx aware part delivered to home. ; ordrng 1 W11581973 (Evap harness)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KHMS2040WSS0
Near Washington, DC 20015
Emmanuel R.
Job Details: 11/29/2022
"Cs unit doesnt heat, confirmed complaint. I found the magnetron has failed. Qutoed customer for repairs but unit is not in the best of shape, rust and mold everywhere. Customer declined repairs. Collected for svc call $120.00"
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Orange, VA 22960
Robert W.
Job Details: 11/29/2022
"CX Complaint is the unit is giving an error everytime about 1 min into normal wash. Inspected unit and tried getting unit into diag and found the console prewash button not working so cant get unit in diag, Tested ujnit on normal wash and unit starts up with no problem and is running no errors advise CX the UI is no longer avil so cant get error code that is stored. Advise CX to take pic of UI when error code appears."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Frederick, MD 21703
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. i ran normal cycle.. unit working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Littlestown, PA 17340
Sal R.
Job Details: 11/29/2022
I was able to drop off Ice bin. CX will call office once new doors arrive.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details: 11/29/2022
was now able to test unit more without cx having to leave early.found motor to be making grinding sound.unit will need a new motor W10890624 8 tribles called office to reschedule; ordrng 1 W10890624 (motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Poquoson, VA 23662
Lucas R.
Job Details: 11/29/2022
cx complaint unit not washing checked unit 4-3 wash motor code verified 120vac to motor motor not turning replace sump tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIS18NNXW1
Near Washington, DC 20007
Samuel R.
Job Details: 11/29/2022
cx complaint unit is making grinding sound.tested unit and unit sounded normal and is working as it should.found no griniding sounds.unit is good.advised cx to recored unit if it makes the sound again
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dale City, VA 22193
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Dishes has white spots on the glasses. I then asked the cx if they are using Rinse Aid. Cx isn't using Rinse Aid. Advised that the cx uses Rinse Aid. Ran Service Diagnostics on the unit. No error codes solid white light. Checked the filter. Mold on filter and filter has to be cleaned. Showed the cx. Cx will start to clean the filter. Unit is working as Designed. Cx paid in full by Card.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Port Tobacco, MD 20677
Robert A.
Job Details: 11/29/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Port Tobacco, MD 20677
Robert A.
Job Details: 11/29/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Upper Marlboro, MD 20772
Andrew H.
Job Details: 11/29/2022
"Cx complaint is unit is not cooling. inspected unit, all items in freezer compartment frozen solid, frost building on top of freezer door and top of freezer compartment. Removed air tower, found return vents clogged with ice. Opened refrigerator door, noticed large gap (approx. 3/8 in.) between frame and liner. Called tech line, sent pictures of gap to representative, tech line deemed unit unrepairable. Tech line provided file number, left file number with cx, told them Whirlpool will be contacting them, File #7735150446"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
cx complaint the unit is not turning on. checked the unit and found that the ui has had some water corroision forming due to the panel adhesive above it being defective. ordering new ui and panel to resolve the issue.; ordrng 1 W11460908 (controll panel) and 1 W11460962 (ui)
We serviced a
JENNAIR COOKTOP
Model JGC7636BP00
Near Rockville, MD 20850
Julian H.
Job Details: 11/29/2022
CX complaint about flames in one burner higher than others of same size noticed both burner on left & middle are the same size but when I remove flame spreaders noticed that orifice size on LF burner is bigger than al other 3 higer btu's normal in this unit working as designed CX understands
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Lebanon, PA 17046
Justin L.
Job Details: 11/29/2022
"Was able to access unit, while running diagnostic mode the unit would not spin but instead just hum. Checked capasitor and the capasitor failed. replaced capasitor with van stock and unit now works as designed. No further work needed.; ordrng 1 W11395618 (capacitor (JL VS)) and 1 look (look), used 1 W11395618 (capacitor) from stock"
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS03
Near Stafford, VA 22554
Robert W.
Job Details: 11/29/2022
Cx Compolaint is the unit is giving an error code. Inspected unit and found console not responding and will throw error F2E1 stuck key cycled power and checked connections and all is good UI wont respond properly. Ordering UI; ordrng 1 W11236885 (Console) and 1 LOOk (Look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 11/29/2022
Per previous diag I was able to access and replace the ice door and RF roller. I then verified that the unit is dispensing and the roller is functioning as intended. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Washington, DC 20009
Mitchell H.
Job Details: 11/29/2022
cx compalaint door seal coming off. installed new door gasket and heated and sealed. unit is niow good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/29/2022
"Cx complaint unit is not working properly inspected unit used black light whole backend lit up majority in drip tray and off the condenser side of the compressor ordering compressor, drier, coupler, and evap for repair covered under entitlements ; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11536253 (Evaporator) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Valley Lee, MD 20692
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit makes a squeaking and grinding noise when running. I inspected the unit to confirm the complaint. I found error codes: f2e1 f0e7. I ran a service cycle and heard the noise during spin and agitate. I checked under the unit, the slider, rotor and clutch appear to be in good condition. I calibrated the unit for the cx. The unit will need a new gearcase to resolve the issue. I'm ordering the part for the return visit. I set the return appt for 12/8.; ordrng 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details: 11/29/2022
Got to the house and no ice maker in the bin. Called office and the said it still is at the office. Office schedule for tomorrow.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details: 11/29/2022
was now able to test unit more without cx having to leave early.found motor to be making grinding sound.unit will need a new motor W10890624 8 tribles called office to reschedule; ordrng 1 W10890624 (motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Whiteford, MD 21160
Drew B.
Job Details: 11/29/2022
replaced parts now checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Whiteford, MD 21160
Drew B.
Job Details: 11/29/2022
replaced parts now checks good
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Owings Mills, MD 21117
Brian R.
Job Details: 11/29/2022
cx complaint is unit wont run or power up or do anything. checked power at wall and didnt have anything on L1 or L2 or across. checked box and found breaker off. turned on and tested unit and unit checks. call was placed before 1 year was up it shows. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/29/2022
top rack not getting cleaned bottm working better replaced middle spray arm and water is coming out but not making it to the dishes on top ordering feed tube and; ordrng 1 W10861745 (manifold) and 1 WPW10327455 (spray arm) and 1 WP3400918 (retainer) and 1 W10843168 (manifold)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Elkton, MD 21921
Alexander W.
Job Details: 11/29/2022
Cx stated loud noise coming from dryer inspected tested and verified cx complaint found idler pulley defective replaced with one from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/29/2022
replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Falls Church, VA 22043
David J.
Job Details: 11/29/2022
CX complaints unit is freezing stuff in crisper drawer. Arrived to unit and found temps set to 41° in RC and 0° in FC. Check temps with probe and found correct temps inside both check temperature inside top crisper drawer and found at 35° and bottom crisper drawer at 41°. Call Techline SR number is above. They suggested everything is reading correctly and to have customer change from produce to deli setting on crisper drawer to see if that helps. I explain to customer with fresh vegetables that have water in them will naturally get harder. Unit is working as designed job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/29/2022
After unboxing damage is much more extensive to lower door. Damage to liner and inner glass pack. Will need to return with upper and lower door parts.; ordrng 1 W11600222 (Upper door glass) and 1 W11518518 (Upper door handle) and 1 W11617223 (Lower door liner) and 1 W11598181 (Lower door divider) and 2 WPW10618107 (Divider glass)s and 1 W11600222 (Lower door glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Frederick R.
Job Details: 11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 1 look (look)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint COOKTOP F47 error. Replaced power supply & test all elements heat. NO ERRORs > JJ
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Hybla Valley, VA 22306
Eric W.
Job Details: 11/29/2022
cx complaint was ref rear panel dented we replaced the dented panel
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fairfield, PA 17320
Sal R.
Job Details: 11/29/2022
CX complacerns where that items are not spun out at end of cycle. I found that the stator nut was backed out. I was able to secure it and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Greenbelt, MD 20770
Shawn D.
Job Details: 11/29/2022
cx complaint unit not making ice and h20 light is on and sometimes at night cubes will dispense on its own but only sometimes. inspected unit and confimred the complaints found freezer at 0 fridge 37 ice maker wont cycle. replaced ice maker and it cycled then filled. leveled unit so prevent iice from getting stuck and popping out and cleared h20 light. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Greenbelt, MD 20770
Shawn D.
Job Details: 11/29/2022
cx complaint unit not making ice and h20 light is on and sometimes at night cubes will dispense on its own but only sometimes. inspected unit and confimred the complaints found freezer at 0 fridge 37 ice maker wont cycle. replaced ice maker and it cycled then filled. leveled unit so prevent iice from getting stuck and popping out and cleared h20 light. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Suffolk, VA 23434
Anthony D.
Job Details: 11/29/2022
cx complaint dishes not wasing properly checked unit to find f4e3 wash motor fault code ohmed motor read open indicating bad wash motor replaced sump assembly with preid part tested unit is working as designed
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near College Park, MD 20740
Israel R.
Job Details: 11/29/2022
SR// 7735160515. Customer complaint unit is not catching the pantry drawer and it falls out of the track. We have replaced the tracks and still the same. They call customer service and whirlpool told them that we will be able to order parts that it needs but the unit does not have anything wrong is the design the drawer is pulled and if not pulled slow and straight the drawers falls out. I called techline and they had me messuring the cabinet and the front of the cabinet is wider than the back i get 28 inches exact and 28.5 to 28 3/4. I took pictures and sent them to whirlpool. THey are sending the unit for review because if it is expaninding in the front too much the unit will be unrepairable. Waiting on whirlpool review.; saved tckt
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC7HS02
Near Clinton, MD 20735
Shane B.
Job Details: 11/29/2022
"cx complaint is the unit taking hours to cool down and at one point powering off on its own causing time and date to be wrong. unit was on when i arrived and both ovens were room temp. time and date were wrong. i checked for codes and found F6E4 UI to control state status. cleared code and ran each oven for a short time. unit worked properly, no code returns. unit is not connected to wifi. called techline to document, they had me check door gaskets, run cooling fans. advised not replacing any parts unless F6E4 returns. said to replace both boards at the same time if error returns. advised having cx connecto to wifi to fix time/date issue. gave cx SR# and IT dept number. unit is working as designed."
We serviced a
MAYTAG RANGE
Model MER6600FZ
Near Glenville, PA 17329
Drew B.
Job Details: 11/29/2022
cx complaint that unit is not cycling the heat normally ion the right front burner. i found the switch to smoked insinde the windings and will need new right front burner switch pre id was lf switch call to reschd when approved in stock already; ordrng 1 WP3149404 (switch 90@trb) and 1 WP3149400 (switch 100@trb)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Martinsburg, WV 25403
Ken M.
Job Details: 11/29/2022
Customer complaint is that the unit is running noisy. Inspection of the drive system found the belt cover is bowing up into the splutch pulley. Unit needs a new belt cover.; ordrng 1 W11409708 (cover) and 1 look (look)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Carl A.
Job Details: 11/29/2022
"cx complaint of unit not coming on at all.was unable to find any error code at this time,board is getting power but not sending out break down as follows 1/ W11419171,1/W11478526service call break down as follows service call 120.00parts 476.19shipping 15.00labor 110.00sub total 721.19tax 28.57grand total 749.75desposit 120.00"
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Gaithersburg, MD 20879
Julian H.
Job Details: 11/29/2022
CX complaint unit opening by it self. I found the unit is cooling and freezing and doors are closing and feel tight.CX stated that the unit when is not cooling the door pops open.checked level & is unlevel towards the front just where door swings went to shim front wheels & CX refuse this states duct tape will hold door explained that gravity & floor unlevelness will cause doors to open he will get baby latches to fix issue
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Reisterstown, MD 21136
Justin S.
Job Details: 11/29/2022
"when pierced the unit still had a good charge of refrigerant in the system. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is now good; ordrng 1 WPW10143759 (dryer) and 1 look (look), used 1 WPW10143759 (filter) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is door is falling found thesprings of the hinges broken ordering new hinges; ordrng 1 W11573702 (hinge) and 1 W11573703 (hinge)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 11/29/2022
"upon arrival cx stated they no longer need service, secured parts in bin."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Brandywine, MD 20613
Shane B.
Job Details: 11/29/2022
complaint is the unit loosing power during a cleaning cycle. bottom oven is locked shut. i got both doors off. found fuse is blown. ordering part. schedule when available. cx asked that i leave bottom door off so she can clean oven. top door is back on.; ordrng 1 WPW10545291 (fuse-thrml)
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS1
Near Richmond, VA 23233
Jerod R.
Job Details: 11/29/2022
"tested unit found unit had bad bake element , replaced and tested unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap fan, compressor and condensor fan are running well. However the evap is covered in ice. I ran test 5 and 13, 5 passed and in 13 the heater did not come on. I removed the ice and found the brown wire disconnected for the heater. I reconnected the connector to be secure and reposition the heater harness so it is higher. I tested the unit for the cx. The unit is workig as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Falls Church, VA 22043
David J.
Job Details: 11/29/2022
CX complaint unit was not working properly or washing. After previous visit when I replace the harness. tested unit found water leak coming from black rubber hose on subassembly. Arrived today and removed old sump assembly. Replaced with new sump assembly reinstalled unit underneath cabinet powered on unit and tested. Found no leaks and it drained properly. Unit is now working as designed job complete
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near King and Queen Court House, VA 23085
Jonathon C.
Job Details: 11/29/2022
"cooktop damaged on arrival. spoke to office, reordered part. cx will likely be unable to meet us for repair when the new one comes. requested that we complete repair with no one home.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Charlottesville, VA 22901
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not washing, going straight to done. Found F7E1 error code, tachometer not able to read basket speed. Ran high spin speed test, actuator pulls splutch into gear and speeds up then kicks F7E1 error code. Replaced actuator, issue persists. Service pointer W11632927 pertains to issue, ordering motor, harness, and capacitor. Found evidence of belt slipping, ordering tighter belt to stop squeeling noise on acceleration. Diagnostic mode would only engage one time, afterwards I could not get unit to respond in any function, no lock water or spin though unit was turning on. Ordering control as well.; ordrng 1 W11590868 (harness) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11567712 (control) and 1 W11481722 (Actuator EF VS) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details: 11/29/2022
Replaced valve unitis working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 11/29/2022
picked up logger; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/29/2022
was able to access unit and replace both the L/F and R/F switches as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reston, VA 20191
Christian C.
Job Details: 11/29/2022
"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reston, VA 20191
Christian C.
Job Details: 11/29/2022
"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/29/2022
"replaced console, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23838
Joseph D.
Job Details: 11/29/2022
"cx complaint unit rattling could not confirm complaint but unit missing levelling leg, unable to straighten cabinet without leg will need two tech to tilt unit back to get leg on please.; ordrng 1 WPW10515763 (roller) and 1 WPW10141622 (leveling leg) and 2 2tech (2 tech to lift unit)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details: 11/29/2022
"cx complaint mullion flap not engaging properly, confirmed complaint, cabinet crooked / not level, adjusted cabinet so mullion engages properly"
We serviced a
MAYTAG WASHER
Model MVWB855DC3SEPERATE
Near Harrisburg, PA 17111
Justin L.
Job Details: 11/29/2022
as per previous tech was able to access unit and seperate parts. Replaced needed parts calibrated and tested and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chevy Chase, MD 20815
Emmanuel R.
Job Details: 11/29/2022
"Installed new control, tested unit. Found the icebox fan is not turning on and surges in diagnostic mode, ordering fan, Also the thermistor wasnt in my bin so ill have to reorder it,; ordrng 1 W10316760 (thermistor) and 1 W10846539 (fan)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Woodbridge, VA 22193
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Dryer is making squeaking noise. Ran the Dryer. The Rollers & Pulley Wheel are squeaking. Unit will need Rollers & Pulley wheels. ; ordrng 5 WPW10314173 (Whirlpool Dryer Drum Roller)s and 1 W10837240 (Whirlpool Dryer Idler Pulley)
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Camp Hill, PA 17011
Andrew S.
Job Details: 11/29/2022
Per previous diag I was able to access and repalce the belt and Idler pulley. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
melted the ice on the evaporator anbd replaced the control ui and the evaporator fan. the unit is now cooling good
We serviced a
WHIRLPOOL DRYER
Model MED5770TQ0
Near Sykesville, MD 21784
Brian R.
Job Details: 11/29/2022
cx complaint is unit runs but no heat it seems and said vent is clear. units O-O-W and he knows. ran unit to test for feat. ran a few min and unit was cold. tested unit and found thermostate bad. replaced TCO kit and tested unit. unit now heats well and checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabethtown, PA 17022
Justin L.
Job Details: 11/29/2022
Cx complaint unit not cooling and was making noise. Was able to access unit and found unplugged. Plugged unit in and found compressor to turn on. After 35 minutes the unit only had a frost pattern anout 1/4 of the way. Unit has sealed system issue. Ordering 3 call sealed system repair. Office will need to set return visit; ordrng 1 W11546692 (evaporator) and 1 W11504448 (evap coupler) and 1 W11506620 (suction to evap) and 1 W11109499 (filter drier) and 1 W11504433 (heat loop to drier) and 1 W11504447 (drier coupler) and 1 W11370574 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 3 w11506635 (access valve)s
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Castle, DE 19720
Michael E.
Job Details: 11/29/2022
"CX complaint: drum not turning. Tested and verified complaint. I found 1 of the rollers was siezing up which caused the belt to wear and break. I replaced the drum support rollers and drive belt using a dryer repair kit from van stock. Testred unjit and it is now working properly. CX paid for service, labor, S&H and parts by CC. Job is complete; ordrng 1 4392067 (dryer repair kit), used 1 4392067 (dryer repair kit) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is door is falling found thesprings of the hinges broken ordering new hinges; ordrng 1 W11573702 (hinge) and 1 W11573703 (hinge)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/29/2022
went to install support opened package found ui for fridge in package reordering one on UM right glide holding basket correctly top shelf bowed; ordrng 1 w10794550 (support) and 1 W11084821 (frame)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Severn, MD 21144
Israel R.
Job Details: 11/29/2022
Customer complaint unit is not completing a cycle and the light is staying on wash. I tested the unit and found no error codes and the unit is completing a test cyckle. I found the CX is using the original tide soap. And the cold water is very low. I adviced the cusotemr to only use HE detergent and the water to be turned open all the way. The customer stated they had the water like that so they can get warm water. I explained to the cusotmer taht the unit being HE it will have read the water temps coming in and adjust to the temps that will save the most energy. I told her the unit will not get hot and at best a little bit hight than rom temps. But that how the unit workes. I ran a rinse and sping and completed agitating and draining and spinning. Unit is good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Severn, MD 21144
Israel R.
Job Details: 11/29/2022
Customer complaint unit is not completing a cycle and the light is staying on wash. I tested the unit and found no error codes and the unit is completing a test cyckle. I found the CX is using the original tide soap. And the cold water is very low. I adviced the cusotemr to only use HE detergent and the water to be turned open all the way. The customer stated they had the water like that so they can get warm water. I explained to the cusotmer taht the unit being HE it will have read the water temps coming in and adjust to the temps that will save the most energy. I told her the unit will not get hot and at best a little bit hight than rom temps. But that how the unit workes. I ran a rinse and sping and completed agitating and draining and spinning. Unit is good.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
"cx complaint the unit is not able to lock the unit. checked the unit and the lid lock is acting as if the lid is open even with the lid closed. therefore, i replaced the lid lock and tested operation. unit is good to go. called tradecare to see if the manufacturer would be willing to help the cx in any way since we are just out of the one year by about 8 weeks. was told they will give her a P&L. added a sticky note and didnt charge cx. unit is good to go,."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx coplaint cant open freezer door, evap drain clogged filled base so high its caught drawer, cx must manuallly defrost for 48 hours or until door opens and ice can be removed, turned cooling off per cx request and rescheduled for friday to return, needs drain tube replaced and drain hole steamed out; schdld next appmnt for 12/2 FRI !"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 11/29/2022
assisted AT at appt
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/29/2022
replaced gasket yesterday.. uit working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Carlisle, PA 17015
Fred G.
Job Details: 11/29/2022
"cx complaint unit is not making ice. inspected unit and took FC temp reading with thermial cuppler and found -4 degrees. ran test 56 and found E5, timed ice making. ran test 57 and found ice maker completed harvest test. ran test 58 and found 1/0. test 37 shows 01/pass. test 36 I found ice box fan came on. test 45 I found no water coming to ice maker. I found dual water valve is spraying and I also found fill tub heater is showing open and fill tube is frozen. unit needs dual water valve and fill tub heater. please call cx once parts are in to schedule a return visit.; ordrng 1 W11087201 (heater) and 1 W11482383 (dual water valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annandale, VA 22003
Lloyd B.
Job Details: 11/29/2022
Cx complained of damage. Inspected the unit and found there are dents on the rh door. Unit needs new door; ordrng 1 W10815687 (rh door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near ,
Robert W.
Job Details: 11/29/2022
CX Compolaint is the unit isnt power on. Inspected unit and found the unit is getting good power open door and light not coming on and Control not responding. Pulled door switch and found connection loose reseatted and unit started working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Laurel, MD 20707
Israel R.
Job Details: 11/29/2022
F4E3 Motor not running. Customer complaint unit is not washing. I tested the unit is not washing. motor error codes stored. I ran test not motor and is OL. Installed new motor unit is working. Custoemr did not have closing i took a picture of the deed. The unit is under warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/29/2022
new door had dent add pic to ticket also ordered fittings for water lines; ordrng 1 w11566705 (door) and 4 4373559 (fitting)s
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 11/29/2022
"replaced display and control, tested, unit working as designed. secured control and display in bin."