We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/30/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Rockville, MD 20852
Roberto I.
Job Details: 11/30/2022
"CX complaint noisy convection fan.Ran the fan, confirmed loud noise. RTeplaced convection fan assy using pre id part. Unit tested ok"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Newport News, VA 23601
Justin W.
Job Details: 11/30/2022
arrived to find outer tub damaged. checked spin basket was good. reordering tub; ordrng 1 W10381078 (tub (reorder)) and 1 look (look)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS5
Near Chesterfield, VA 23832
John P.
Job Details: 11/30/2022
"CX complaint unable to remove base of bulb from socket, bulb base separated from bulb, was able to remove bottom half of bulb from socket installed bulb tested working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Silver Spring, MD 20910
Israel R.
Job Details: 11/30/2022
I found the hose was too short becasue it feel apart at the oulet of the dryer and at tjhe outle4t. The unit needs new hoe. Got one from ace. Installed new hose. Unit is back to normal operations. Receipt ion the blue bad for the hose we damaged it when we puled it out.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/30/2022
Cx has covid and will call to reschedule.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrisburg, PA 17104
Andrew S.
Job Details: 11/30/2022
"Cx complaint is that the unit is not cooling. Upon arrival I found that the unit was not plugged in. I powered the unit and removed the evap cover and found that a frost pattern was not developing. I also found that the compressor was coming on and buzzing and shutting right back off. I checked the compressor and found it to be reading 5.2 Ohms, 6.6 Ohms and 11.8 Ohms. I called MM and gave him my findings. I am ordering the compressor, evap, drier and other related parts. Will also need a 3 call count for SS repair. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546692 (Evap) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 3 W11506635 (Process Stub)s and 1 3CallCountSS (3 Call count ss Repair)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Herndon, VA 20171
Richard B.
Job Details: 11/30/2022
"CX complant. Fridge lost cooling. Prior diagnosis found unit needs harness due to bad wire connector on heat circuit. Installed new harness and cycled power. Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Potomac, MD 20854
Roberto I.
Job Details: 11/30/2022
Replaced part and ran a test cycle. The unit worked as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Potomac, MD 20854
Roberto I.
Job Details: 11/30/2022
Replaced part and ran a test cycle. The unit worked as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Potomac, MD 20854
Roberto I.
Job Details: 11/30/2022
Replaced part and ran a test cycle. The unit worked as designed
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Washington, DC 20009
Samuel R.
Job Details: 11/30/2022
cx complaint unit is not working.inspected unit and found no error codes tested unit and found unit to heat properly on all elements.unit makes noise from metal expanding when its up.also other sound is relay goinf off during bake.unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Hopewell, VA 23860
John P.
Job Details: 11/30/2022
"Installed compressor vacuum charged tested working as designed; ordrng 2 4387444 (Evap kit JPV/S)s, used 2 4387444 (Repair kit JPV/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Columbia, MD 21044
Eric W.
Job Details: 11/30/2022
cx complant of unit still not making ice inspected unit found icemaker will cycle and fill fill tube is not frozen found e5 icemaker errror removed the icemaker and found when we omed out brown wire to thermistor on mold is reading ol unit needs new icebox also installed new door that builder supplyed; ordrng 1 W11605504 (icew box) and 1 WPW10392172 (fan gasket) and 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 WPW10635022 (adaptor)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lusby, MD 20657
Robert A.
Job Details: 11/30/2022
Cx complaint that the unit aggressively banging. I inspected the unit and confirmed the complaint. I found error codes: f0e5 f0e2. I checked the suspension and found the basket leaning to the left. I found the LF suspension rod popped out of place. I secure the LF suspension rod correctly in place and tested the unit for the cx. I ran a test cycle and calibrated the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles Town, WV 25414
Ricky E.
Job Details: 11/30/2022
"customer stated that the unit would fill and do nothing else.. verified issue replaced the control, unit cks ok.."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM00
Near Union Bridge, MD 21791
Brian R.
Job Details: 11/30/2022
"cx complaint is Fridge is freezing everything but control reads something different. unit comes up as a 2014 unit. cx said they got it from Brah and Scarfflast August and was informed unit was new. went over unit and what it shows with cx as he sdaid he was colling them real quick. took temp readings while waiting of 3 in Freezer and 20 in Fridge. control shows 0 in Freezer and 46 in Fridge. damper opens and closes. when closing it opens right back up, units set all the up tp 46 but reads 20. units just dumping cold air in and wont stop. hes calling Jenn Air as well as Brah and Scarff as well cuz he said he got a new unit it was just on the floor as they didnt have anymore in the store and told him it was new. advised i will order parts and put ticket through while he makes his calls.; ordrng 1 WPW10594329 (Damper119.54) and 1 WPW10224292 (Harness 72.76) and 1 WPW10677146 (Control 155.87)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Richmond, VA 23236
Joseph D.
Job Details: 11/30/2022
"cx complaint unit not cooling properly, found condensor clogged, cleaned condensor. compressor pulling 1.2 amps, seems ok but frosting back to compressor, instructed cx to leave as is and if it gets worse, it looks like it will need compressor and evap."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details: 11/30/2022
Installled ice maker. Unit is back to normal operations.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Reston, VA 20190
Christian C.
Job Details: 11/30/2022
"Cx complaint unit is not drying clothes. Inspected unit it is heating up, drum is rotating, vent seems clean. Checked lint chute and it is clogged with lint. Cleaned lint chute. Tested unit. Cx also tested unit. Unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17603
Justin L.
Job Details: 11/30/2022
cx complaint unit not cleaning dishes. was able to access unit and found F4E3 motor not running. Found motor getting voltage but not spraying. Was able to replace part with pre-id and test unit now operates as designed no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Silver Spring, MD 20901
Israel R.
Job Details: 11/30/2022
"Installed new hose, wax motor and tested. Unit is back to normal operations."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Washington, DC 20002
Samuel R.
Job Details: 11/30/2022
replaced part and tested unit.gear case was not the part making noise as per pervious techthe part making noise is the motor W10890624 8 tribles was not able to reshedule with cx due to them having to leave; ordrng 1 W10890624 (motor)
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Middletown, MD 21769
Brian R.
Job Details: 11/30/2022
cx complaint is unit ran and then stopped. said lights and all work just unit wont spin. light comes on and off when door is opened and closed. tried to run unit and unit powers up and when pressing start unit just clicks. had 120 to L1 and L2 and 240 across at plug as well as unit. broke unit down. found thermal fuse blown. replaced and now unit checks. un its O-O-W and she knows.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/30/2022
"not drying. found blower wheel not attached to motor. reinstalled blower wheel, verified secure, tested, working properly"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Bowie, MD 20721
Emmanuel R.
Job Details: 11/30/2022
"Cs dispenser door isnmt closing, confirmed complaint. I found the dispenser door doesnt want to stay closed. The retainer clip is not holding.Replaced dispenser and tested unit. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Midlothian, VA 23114
Joseph D.
Job Details: 11/30/2022
"unit with failed lid, replaced lid but scre sheared off inside hinge, must replace hinge/screw to enable unit.; ordrng 2 WP8572974 (lid hinge)s and 4 W11404293 (hine screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Carrollton, MD 20784
Justin S.
Job Details: 11/30/2022
this unit has already been scraspped due to age
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Laurel, MD 20723
Israel R.
Job Details: 11/30/2022
Installed new burners and tested. Unit is back to normal opoerations.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Reston, VA 20190
Christian C.
Job Details: 11/30/2022
Cx complaint knob is cracked. Inspected unit and center of knob is cracked not allowing to catch switch stem to turn on burners. Advised cx that this is not covered. Cx will call whirlpool to try to get this covered. If cx calls back with auth order W11517335-knob.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 11/30/2022
"Cs unit would randomly shut down and lose cooling and icemaker wont make ice intermittenly. Replaced the control,UI, icemaker and baffle door. Advised customer to allow 24hrs for icemaker to start making ice."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near Lititz, PA 17543
Justin L.
Job Details: 11/30/2022
Cx complaint unit not working and full of water. Was able to access unit and unable to get any error codes. Cleared water and removed pump. Checked the resistance of the pump and found 33.8 Ohms. Found control not sending out voltage. Ordering control and setting return for Tues 12/6/22; ordrng 1 W11225084 (control)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Portsmouth, VA 23702
Zachery R.
Job Details: 11/30/2022
"cx complaint no heat, checked unit, come to find defective timer as well as unit doesnt have 240vac, advised cx to contact electrician, then contact via office to complete repair.; ordrng 1 WPW10185982 (timer)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Woodstock, VA 22664
Danny R.
Job Details: 11/30/2022
unit had loose hiose on drain pump leaking and banging reseated hose .checks ok no leak no noise
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Alexandria, VA 22314
Lloyd B.
Job Details: 11/30/2022
Cx complained of flickering lights. Installed new control and tested and the lights no longer flicker. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Wilmington, DE 19810
Andrew W.
Job Details: 11/30/2022
"Cx complaint is frosting in the freezer and low cooling in the fridge. inspected and verified complaint. found fc heavily packed with bags and food. this was hitting the bar of the inside of the fc door and not closing fully allowing the warm air in to cause frosting. the packed freezer is also imapacting the air flow to the rc. informed cx to move some of the product in the fc to allow for air flow and to help keep the doors shutting properly. unit is working as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gaithersburg, MD 20878
Justin S.
Job Details: 11/30/2022
was informed this unit has already been scrapped
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23223
Jerod R.
Job Details: 11/30/2022
"tested unit found unit not showing proper voltage reseated plub voltage is now present, found unit still not running found connector at motor loose reconnected and tested unit is now fully functional"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, VA 23666
Justin W.
Job Details: 11/30/2022
replaced element tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MTW5570TQ0
Near Harrisburg, PA 17110
Andrew S.
Job Details: 11/30/2022
Cx complaint is that the unit will not advance to the spin cycle on its own. Upon arrvial I found that the unit would fill and agitate and drain but will not progress to the rinse cycle. I found that the timer has a dead spot in it. I quoted the cx for the cost of the repair. Cx paid the service call and stated that they will be getting a new unit. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/30/2022
Inspection of the freezer door found that the water line in the new door will not fit the barrel connection for the original line. Ordering barrel connection to adapt to the new line.; ordrng 1 WP4373559 (fitting) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/30/2022
cx complaint is the unit leaving clothes soaking wet. i found unit was set to no spin when i powered unit on. showed this to cx. found no saved codes. ran service cycle with no issues. checked drain pump and found nothing in the trap. showed cx how to set spin speed. started a normal cycle so it would save the setting. cx said they have had a lot of power outages recently that may have changed settings. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model KRFF507ESS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
fridge temps different in differenet sections removed drawer found evap froze over remooved ice build up and cleared drain installed new fan motor with harness
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Rockville, MD 20850
Roberto I.
Job Details: 11/30/2022
"CX complaint Rc door not closing properly, broken shelf.Inspectred door, found it too low and also the gasket not sealing on the right top corner. Raised door and molded gasket by using heat until it sealed properly. The unit has a broken shelf in the Rc, advised cx that shelves are not covered by the warranty. She asked for part number. Unit good to go"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fairfax, VA 22031
Jason A.
Job Details: 11/30/2022
CX complaint MW+O control is locked. Cannot unlock. Display shows swipe to unlock & that can be done but no other icons are responding. Unplugged MW apl & antenna connectors with same results. 14VDC at brn to yel wires. Called techline. SR: 7735165484. Parts OOS CX Paid in Full > JJ; ordrng 1 W11297728 (Console UI SS $401.50 )
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, PA 17403
Sal R.
Job Details: 11/30/2022
I was able to access and replace all parts. I found the unti to be opperating as designed. Unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Baltimore, MD 21216
Eric W.
Job Details: 11/30/2022
installed new heater and checked for leaks no leaks heating element - sp w11540964 - special project s17304
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Baltimore, MD 21216
Eric W.
Job Details: 11/30/2022
installed new heater and checked for leaks no leaks heating element - sp w11540964 - special project s17304
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/30/2022
"arrived at cx house to diagnose washer shaking alot. cx thought repair would be covered under 10yr limited parts warranty, advised cx that only covers cost of motor and basket. went over oow pricing and cx declined service. no service provided, no money collected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hopewell, VA 23860
John P.
Job Details: 11/30/2022
"Upon arrival CX stated unit started to cool fine few days after tech left and started to make ice, checked temps and found ff at 38 and freezer at 6 degrees and unit was running. Advised CX if unit acts up to call us back. Unit working as designed at this time."
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Silver Spring, MD 20910
Israel R.
Job Details: 11/30/2022
I found the hose was too short becasue it feel apart at the oulet of the dryer and at tjhe outle4t. The unit needs new hoe. Got one from ace. Installed new hose. Unit is back to normal operations. Receipt ion the blue bad for the hose we damaged it when we puled it out.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
light turns off when door is seated but when going to start light comes on for a second than says door needs to be closed left interlock swicth loose no clicking just slides into housing; ordrng 1 W11033422 (interlock with harness)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Alexandria, VA 22306
Lloyd B.
Job Details: 11/30/2022
Cx compolained the lid was locked and does not operate. Inspected the unit and found a tub full of water. Checked the drain pump and it has 19ohms. The control recieves 120v but there is no dc voltage going to the user interface at the j14 connection. Unit needs new control; ordrng 1 W11419051 (control)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Great Mills, MD 20634
Robert A.
Job Details: 11/30/2022
Cx complaint that the bake function is not working. I inspected the unit and confirmed the complaint. I found the bake element has a break and reads OL. I replaced the bake element and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/30/2022
Cx has covid and will call to reschedule.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Crownsville, MD 21032
Emmanuel R.
Job Details: 11/30/2022
"Upon arrival to replaced the sump,drain,and vent I found the sump assembly damaged. (See pics)Need to reorder sump assy, I said sorry to the customer but she was nice about.; ordrng 1 w11416362 (sump/motor)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near McLean, VA 22102
Jason A.
Job Details: 11/30/2022
New owners have moved in. Toll bro replaced unit. Did not want us working on them. See TSP W11639932 RevA https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11639932-reva.pdf > JJ
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/30/2022
"CX Concern was thzt the unit wouldnt complete clean washer cycle, would shut down while sensing .. Installed new control and recalibrated unit and ran a diag cycle .. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/30/2022
cx complaint unit humming fc temp 5* checked unit found humming noise from refrigerant lines on compressor adjusted lines tightened rubber feet to chassis tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near West York, PA 17404
Drew B.
Job Details: 11/30/2022
cx complaint that unit started smoking and flashed the f6e1 code and since couldnt get the unit to cool down even after disconnecting power to attempt to self solve ... but still pops up the code was able to run unit and veirfy cooktop operates and the element is not broken and got unit to preheat up to 350.. stayed ahile then after coming back inside flashed the f6e1 code ordering control call to reschd when in to return .; ordrng 1 W11528352 (control spec order)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Bernard M.
Job Details: 11/30/2022
"Cx complaint unit won't start. Entered into diag and found error code F9E1 long drain. Attempted to run test but the lid latch would only click and not lock. Inspected underneath and found the drain pump wasn't fully connected. The harness didn't have enough slack causing the connection to pull out. Released the tension on the harness and reconnected pump, ran test cycle and unit completed test without any further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
installed right side door leveled doors and installed name badge
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Richmond, VA 23231
Chris B.
Job Details: 11/30/2022
cx stated they have ext warranty advised cx to call ext warranty comp
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 11/30/2022
customer stated that the unit was leaking from the underside of the unit. verified issue and fnd the unit leaking from the interior drain line at the sump assy... need parts...; ordrng 1 w1151233 (drain line) and 1 w11596052 (clip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 11/30/2022
"noise issue. compressor running normally, evap fan sounds normal. damper and ice box fan normal. cycled ice maker in test 25, ice maker motor normal. excessive noise from fill valve. ordering dual valve.; ordrng 1 W11043013 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
"Installed new icemaker and facia. Unit is back to normal operations. Ran test 56 and no motor action at all the heater comes on but the icemaker is not rotatiing. I am getting power to the heater and motor is not rotatiiong. BAd ice maker. Rerodering ice maker,. Returning tech please sent the icemaker back to the office for return for credit. Ice maker special order part.; ordrng 1 W11579560 (Icemaker) and 1 looklook (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Falmouth, VA 22405
Tanner B.
Job Details: 11/30/2022
"Installed new harness , tested unit. Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700EBS2
Near Washington, DC 20009
Samuel R.
Job Details: 11/30/2022
replaced parts and tested unit.now working properly
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, VA 22124
Richard B.
Job Details: 11/30/2022
"CX Complant . Microwave not heating. Inspected unit and found inverter error code Changed inverter board and magnatron. Microwave heating as designed. Job compketed , RB"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM00
Near Union Bridge, MD 21791
Brian R.
Job Details: 11/30/2022
"cx complaint is Fridge is freezing everything but control reads something different. unit comes up as a 2014 unit. cx said they got it from Brah and Scarfflast August and was informed unit was new. went over unit and what it shows with cx as he sdaid he was colling them real quick. took temp readings while waiting of 3 in Freezer and 20 in Fridge. control shows 0 in Freezer and 46 in Fridge. damper opens and closes. when closing it opens right back up, units set all the up tp 46 but reads 20. units just dumping cold air in and wont stop. hes calling Jenn Air as well as Brah and Scarff as well cuz he said he got a new unit it was just on the floor as they didnt have anymore in the store and told him it was new. advised i will order parts and put ticket through while he makes his calls.; ordrng 1 WPW10594329 (Damper119.54) and 1 WPW10224292 (Harness 72.76) and 1 WPW10677146 (Control 155.87)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Richmond, VA 23236
Joseph D.
Job Details: 11/30/2022
this falls just outside of the serial range for service pointer https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11632927-reva.pdf. but is exhibiting the exact same symptoms. motor checks properly but intermittently shutting off and going straight to done. service pointer states to replace motor aka rotor stator; ordrng 1 W11195971 (stator) and 1 W11260238 (rotor)
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Woodstock, VA 22664
Danny R.
Job Details: 11/30/2022
found boot loose reinstalled checks ok that would make noise and leak
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
replaced right side door due to dent installed name badge and new nameplate
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Selbyville, DE 19975
Michael E.
Job Details: 11/30/2022
"Replaced the gearcase and splutch as per previous diagnosis. Calibrated, then tested unity and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, VA 23112
Joseph D.
Job Details: 11/30/2022
replaced failed top. unit working properly now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Mechanicsburg, PA 17050
Drew B.
Job Details: 11/30/2022
when arrived found die from condensor and cut and removed direr and compressor nd drier and condensor pulled good vaccum and filled to 4.5oz 134a and unit started cooling reading 4 on low and 155 on high being dual cool in range
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS0
Near Elkridge, MD 21075
Justin S.
Job Details: 11/30/2022
the unit is getting a blower error. replaced the blower with vs and retested. th eunit is now working correctly. the unit is now ready; ordrng 1 W11245567 (blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, MD 20716
Emmanuel R.
Job Details: 11/30/2022
"Cs unit is not cooling both sections, confirmed complaint. Unit is not cooling. Upon inspection i found the compressor starts to humm for about 15seconds then shuts down. Compressor extremly hot to the touch at 208degrees and pulling 603 watts when it tries to kick on. Compressor is seized and needs to be replaced. Customer is not very happy and says he will be calling whirlpool to see what they can do for him. Customer denied repairs at this time. I collected $120 for service call."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Lorton, VA 22079
Robert W.
Job Details: 11/30/2022
Cx Complaint is the unit wont run error F8E3. Inspected unit and found error F8E3 unit just draining pulled console and found the control has corrosion on board at pressure switch and has shorted pout the board causing unit to think it has water. Replaced board and calibrated and tested unit unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/30/2022
Cx complaint unit makes screeching noise while spinning. Entered diag and found no error codes. Ran test cycle and unit didn't make any noise when agitating or spinning. Inspected underneath and found belt dust inside the shield and belt markings along the clutch. Ordering clutch and will use belt and motor on return. Found clutch in stock and set return for 12/6. Office will contact cx with time frame.; ordrng 1 W10721967 (clutch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near ,
Eric F.
Job Details: 11/30/2022
"Could not confirm cx complaint. Cx says noise is intermittent. Ran through all mechanical processes with cx there, could not replicate issue. Requested cx take video of issue when it happens again and call back with recording, please have tech team review noise for pre-id."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Bowie, MD 20720
Emmanuel R.
Job Details: 11/30/2022
"Cs unit is not light or burning properly, confirmed complaint. I found the flames to have a orange color to it. I was able adjust the flames and remedy the flame pattern but the burner heads are misshapen and some of the holes are restricted. Ordering burner heads and caps to resolve this issue.; ordrng 2 W11084058 (burnr-head)s and 1 W11084059 (burnr-head) and 1 W11084062 (burnr-head) and 1 W10910373 (cap-burner)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/30/2022
"CX complaint about one of the burners not igniting properly causing a gas smell use gas sniffer to detect any type of leak while is off none found tested burners & found rf burner not igniting issue with burner head asm that has ignitor replaced from VS & working SR# 7735080033; ordrng 1 WPW10515455 (burnr-head rf to restock JH VS), used 1 wpw10515455 (burner head) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mechanicsville, VA 23111
Jerod R.
Job Details: 11/30/2022
replaced orderd parts and tested unit is now fully functional and working as designed
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC 20003
Shawn D.
Job Details: 11/30/2022
cx complaint front left burner not working. insepcted unit and conifmred burner not working and is sparking. inspected burner and found small jett clogged so fixed that and now will ignite sometimes. cleaned burner head and still giving issue igniting. grabbed pre id burner head ad installed and tested and now igniting working good. unit is good
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near McLean, VA 22101
David J.
Job Details: 11/30/2022
CX complaint grill feature and oven is not working properly. After previous visit found that when inserting the grill into connector it is not reading that its connected. Brought back new grill assembly and plug placed new grill. Insert in oven and still was not getting recognized. Replaced connector inside unit. Powered unit back on and tested grill. Option is now working as intended. Unit is working as intended. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fairfax, VA 22031
Jason A.
Job Details: 11/30/2022
CX complaint MW+O control is locked. Cannot unlock. Display shows swipe to unlock & that can be done but no other icons are responding. Unplugged MW apl & antenna connectors with same results. 14VDC at brn to yel wires. Called techline. SR: 7735165484. Parts OOS CX Paid in Full > JJ; ordrng 1 W11297728 (Console UI SS $401.50 )
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CW08
Near Severn, MD 21144
Justin S.
Job Details: 11/30/2022
the unit is not illuminating the display. found the cord is not allowing voltage through it. the unit needs the cord; ordrng 1 W10708076 (cord-power)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Burke, VA 22015
Robert W.
Job Details: 11/30/2022
"CX Complaint is the unit is leaking water, Inspected unti and found unit falls in Scode for element replacement the element bushing has failed and allowing unit to leak. Replaced element and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22204
David J.
Job Details: 11/30/2022
CX cancel that door husband is not home and she needs to run errands will call us to reschedule
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Ashburn, VA 20147
Ken M.
Job Details: 11/30/2022
"Customer complaint is that the freezer LED is out and the unit is not dispensing water. Found 3VDc going to the freezer LED and the wiring to the LED is stripped back near the connector. Unit needs both LED assemblies and the dispenser harness. Dispenser tested and the unit dispenses ice, but not water. Do not hear the valve turning on. Checked for power to the valve and found the valve does have power. Water is leaking from the valve. Unit needs a new valve. Also found that the filter head is what is preventing water from dispenser. Unit needs a new filter head. Right door is not moving smoothly and has sunk down. Door needs new cams. 2 labor count.; ordrng 1 W10417930 (harness dispenser) and 1 WPW10515057 (light) and 1 WPW10515058 (light) and 1 W10862461 (housing) and 1 W11049959 (hinge-door) and 1 WP2182179 (cam-door) and 1 WPW10179146 (valve-inlt)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bethesda, MD 20817
Dustin F.
Job Details: 11/30/2022
"Inspected unit, foundF3E2 - Moisture Sensor Open or ShortedF2E2 - HMI Internal FaultF2E1 - HMI Stuck Keyreplaces HMI,control board, and moisture sensor per previous tech, ran test cycleunit passed, no codes present. unit operating as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Magnolia, DE 19962
Frederick R.
Job Details: 11/30/2022
"cx complaint is no cool. Inspercted and verified that the compressor is definitely seized up. Replaced compressor,l drier and coupler from prior diagnosis. Pressure tested unit with nitrogen and found no leaks. Vac'd down to 30in for 15mins. Filled unit with 68 grams of R600a. Informed CX to give it 24- 36 hrs for unit to get to temps. Unit working as designed and compressor still running. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Chantilly, VA 20152
Ezra M.
Job Details: 11/30/2022
"no ice. still showing error e2, optic sensor light not on. reset unit, optics working, ice maker cycled and filled."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Waldorf, MD 20601
Justin S.
Job Details: 11/30/2022
the top trim of the console is cracked. the left and right trim are still with the unit. the unit needs parts; ordrng 1 W11449263 (handle)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
Customer complaint unit was overfrosting but now the unit looks like is starting to recover. I tested the fan ice maker and humidity control and everything is working. MAybe the door stayed open or we may have to wait for the unit to fail again becaseu it seems like the unit is clearing it by it self.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW
Near Woodstock, VA 22664
Danny R.
Job Details: 11/30/2022
ran unit found pressure hose off control reinstalled the clip and hose doesnt make noise any more
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, DE 19720
Andrew W.
Job Details: 11/30/2022
Cx complaint is unit not working at all. inspected and veriifed complaint. plugged unit in and got no response. removed cover form control and found roach infestation inside unit. this has shorted out the control. informed cx that the unit needs a new control and needs to be professionally exterminated before work can be done on it. ordering control but cx will have to reschedule after the unit has been de-bugged.; ordrng 1 W11170317 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Columbia, PA 17512
Justin L.
Job Details: 11/30/2022
Cx complaint unit not finishing cycles. Was able to access unit and found F8E1. Ran diagnostic and went through no issue. Started a regular cycle and found that the valves getting voltage but not opening. Unit will need valve for repair. Ordering part and setting return for Tue 12/6/22; ordrng 1 W11513255 (valve)
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Washington, DC 20037
Samuel R.
Job Details: 11/30/2022
cx complaint unit is not having cold water.inspected unit and could confirm cx complaint.found lines to be connected wrong.installed lines correctly and unit is now working.