We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Thomasville, PA 17364
Bernard M.
Job Details: 07/21/2022
"Cx complaint unit doesn'r start. When arrived error code F2E2, UI loss communication, appreared. Unable to enter into diag mode for further errors. Accessed the console and found no loose/damaged wires. Gave cx quote for console and will discuss with spouse if repair is wanted. Cx paid $120 service fee"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Leesburg, VA 20175
Carl R.
Job Details: 07/21/2022
No Operation - Will Not Turn On - Refrigerator WATER LINE WAS FREEZING AND LEAKING. Area had a power outage and refrigerator went down for 5 days. Cx unplugged the unit and refrigerator turned on for 5 days. Cx will get new refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258VEB4
Near East York, PA 17402
Sal R.
Job Details: 07/21/2022
I was able to access and replace both parts. Unit test good. CX was paid in full on last visit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Frankford, DE 19945
Michael E.
Job Details: 07/21/2022
"CX complaint: unit kicks breaker. Tested and verified commplaint. Wiring at bottom of FC door is intact. Wiring in compressor compaertment is intact. With 8 slot plug from control unplugged, unit does not kick breaker but only UI comes on. Found no circuits grounded to chasis. I did find a arc burn mark on back of unit just above compressor compartment but no wires at that point on the outside, possible arc from harness inside body. Replaced control but was still kicking breaker. Unit is unrepairable per WPTL. I advised CX to contact extended warranty company for resolution. Job is complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/21/2022
Cx complaint unit is not working properly inspected unit found temperature little high then needed 15 degrees F in freezer and 39 degrees F in refrigerator adjusted temps checked for any SS leaks none found removed and replaced the control and tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/21/2022
"Per prior tech diagnosis, replaced extension tubing. cx mentioned ice build up and water near the ice bin on the door. checked and found that the metal arms that break up and distribute the ice from the bin had pushed a block of ice through the ice bin and made a hole. this is causing the ice to heavily clump and water is leaking out and freezing inside the door. Ordering ice bin container. rescheduled for 7/28/22 AM requested.; ordrng 1 WPW10347093 (ice container)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Abingdon, MD 21009
Marc M.
Job Details: 07/21/2022
"confirmed diagnosis prior to repair and found failed compressor. evacuated system and can confirm full charge of r600a and no leaks present. evap not needed. replaced compressor and filter drier and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 2.40 oz r600a. unit developed full frost pattern on evap. unit now checks good.; used 1 w11506635 (coupler), 1 W11109499 (drier), and 1 r600a (need more r600a) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, VA 22151
Robert W.
Job Details: 07/21/2022
CX Complaint is the unit will no spin properly and waer temp switch not working. Inspected unit and found the error code for off balance load and motor not getting to spin speed. Ran diag and unit is working properly ran tech test and found basket is reading properly nothing jammed between tub or basket. ran normal cycle and unit wont stop filling to wash. Ordering Temp switch and control; ordrng 1 WPW10285518 (Temp switch) and 1 WPW10285512 (Soil level switch) and 1 W11170319 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near New Cumberland, PA 17070
Fred G.
Job Details: 07/21/2022
"cx complaint freezing stop working. inspected unit and found large gap at the bottom of the freezer door gasketr. inspected door and found bottom of door is warpped. unit needs new door and a defrost. ordering 1 (W11178521), 1 (W10746789). advised cx door will ship to them and takes 4- 6 weeks. once in to open box and check for damage. once it looks good cx will call and schedule apt.; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (nameplate) and 1 W11501317 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Burke, VA 22015
Robert W.
Job Details: 07/21/2022
CX Complaint is the unit isnt spinning. Inspected uhnit and found no error codes ran diag and unit is running properly no issues. Did tighten up washplate because it was loose. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/21/2022
"cx complaint unit is not cooling in the RC and no ice is being made. inspected unit and found evap fan was running and baffle was open to RC but no air was coming in. opened FC to find a build up of frost on the outside of evap cover. removed cover and defrosted evap. removed thermistor and place in a cup of ice water. test and found 7.78 kohms. replace thermistor with preid part. called TL (SR7734163767) was told to order another thermistor. im ordering 1 (W11546609), 1 (W11546681), 1 (WPW10384183). please call and schedule cx once parts are in.; ordrng 1 W11546681 (evap harness) and 1 W11546609 (control) and 1 WPW10384183 (thermistor)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Broadlands, VA 20148
Carl R.
Job Details: 07/21/2022
Burner Not Lighting - Gas Cooktop - PRE-ID Burner Head The customer states that the Front . Installed burner heads. All Burners sparked instantly. Rf burner head needed. Ignitors and Spark module not needed.; ordrng 1 W11084064 (Butner head)
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near Bowie, MD 20721
Alexander D.
Job Details: 07/21/2022
"cx complaint cooktop cracked, nothing dropped on it and nothing spilled over while cooking. inspected unit and verified complaint. found thermal crack over RR burner. ordering cooktop and grommets. call cx to schedule return visit once we have eta on parts; ordrng 1 W11051471 (cooktop) and 5 W11568604 (grommet)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Baltimore, MD 21210
Keith H.
Job Details: 07/21/2022
cx complaint is unit was banging inpsected unit tested suspension it was fine. put into diagnostics no errors. ran test it worked well ran drain and spin it was good unable to duplicate issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/21/2022
"cx complaint other.no lights checked unit and found led assy has a led out not allowing unit to light up fully , disassembled and found LED out . unit will need LIGHT ASSY-UPP RC for repair . ordering new one for repair all major componets checked good and running as should unit will just need a new led .; ordrng 1 W11527432 (LIGHT ASSY-UPP RC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Parkville, MD 21234
Keith H.
Job Details: 07/21/2022
cx complaint is freezer door wont close and water and ice not working inspected unit and found loose screw in left door slide preventing door from closing iw as able to tighten screw and door closes and seals. and cx has to replace filter for water and ice unti is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near York, PA 17403
Bernard M.
Job Details: 07/21/2022
Cx complaint no cooling in RC section. Inspected freezer and found condensation build up along the top and the air ducts were clogged with ice. Drain pan was cleared with no ice forming. Defrosted ducts and air began to flow into RC. Contacted TL and spoke with Adrian and found over an 1/8in gap at the liner on bottom right corner of RC. Stated air is flowing in and going into ducts creating the ice build up. Sent photo to TL of gap and deeming unrepairable. WP will contact cx in 2-3 business days to discuss next steps
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Parkville, MD 21234
Keith H.
Job Details: 07/21/2022
replaced tub tested it unit is working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Roberto I.
Job Details: 07/21/2022
CX complaint water filter stuck in place.Tried to remove water filter but it was completely stuck and the filter cap came out . I used a channelloch to remove the filter and then I installed a new one provided by the cx. The cx also asked me to install the air filter (she provided a new filter).
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Rockville, MD 20852
Julian H.
Job Details: 07/21/2022
CX complaint about unit adding time when selecting a cycle I had already made CX connect unit to wifi tested unit and found errorF6E4control not recognizing ui inspected power getting 13vdc to ui issue with console; ordrng 1 W11297728 (console ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/21/2022
"I got to the unit and as soon as i open the refrigerator door i can see that the unit right corner has been smashed and the door is closing but the frame is exposing the inside and is leaking air. I fixed the frame and set silicone to seal the unit. I instaled the other parts. But the main issue is the big gap at the bottom of the refrigerator. Unit is back to normal operations.; ordrng 1 482338 (adhesive), used 1 482338 (Silicone) from stock"
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Potomac, MD 20854
Julian H.
Job Details: 07/21/2022
"5 YR WARRANTYCx complaint about unit not heating remove bottom panel found heater not glowing getting 246vac replaced from VS and working; ordrng 1 WP3387747 (element), used 1 WP3387747 (HEATER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 07/21/2022
"Cx complaint that the utensil rack is broken and will not hold the utensils. I inspected the unit to confirm the complaint. I found the utensil rack has damage on the base of it, which causes the utensils to fall through the rack. The unit will need a new utensil rack to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WPW10473836 (silverware basket)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Ashburn, VA 20147
Carl R.
Job Details: 07/21/2022
Compressor not working. Freezer not cooling properly.. checked temperature inside frige using olive jar. Temp is 54 degrees and freezer is 93 degrees. Compressor is very hot ti touch. Compressor is under warranty by CBE. Inverter light is not flashing. Compressor is humming. SR#7734165779; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Filter) and 1 876764 (Fill tube)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Franklin, VA 23851
Austin D.
Job Details: 07/21/2022
"cx complaint the unit is not allowing the gasket to stay all the way into the spot. therefore, the unit doesn't have a good seal when the door closes. called techline to document and to see what they reccommend due to the holse not being punched out for the gasket. was told to drill out the holes and return with a new gasket. part on order.; ordrng 1 WPW10129032 (whirlpool seal)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fairfax, VA 22033
Demonte S.
Job Details: 07/21/2022
"Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Ran Service Diagnostics on the unit. Error Codes are F7E4 = Basket Re-engagement Failure. I then checked the Shifter / Slider. No damages seen. Checked under the Washplate & tried to see if the Basket will slide up & down on the Gearcase. Basket will not move. Ran Service Diagnostics on the unit. Only the Washplate is moving Agitating / Spinning. Basket will not move. Unit will need the Gearcase = W11449841, Clutch = W10754448, Slider / Clutch = W10734521 & Inner Basket = W11178227 ( Cbe will cover the Basket / Drum) Cx paid for the Service Call Only by Card. If the cx calls back Order these parts. Don't go without parts.( Will need to be a 2 count Gearcase Job.(Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 07/21/2022
"Cs washer is making a squealing noise, found rubber shavings on bottoms of unit, belt is slipping. Replaced belt and splutch , tested unit. Unit is not making the noise now."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Ashburn, VA 20147
Carl R.
Job Details: 07/21/2022
Burner Not Lighting - Gas Cooktop. Center ignitor is not sparking. Needs cook top pulled from conter has sealant holding it down. Cx is havingbit done; ordrng 1 W11246765 (Ignitor) and 1 WPW10475149 (Module)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Ellicott City, MD 21042
Eric W.
Job Details: 07/21/2022
cx complant of lower drawer not colsing inspected unit found frame damage to lower right side the frame is bent in not allowing drawer to close called tec line they had me push in the cover to wire harness now drawer is closing
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, DC 20016
Ricardo S.
Job Details: 07/21/2022
"Cx complains that the unit not working properly, inspected unit, temp sensor read 1076 k ohms on room temp.. the oven reach 350 and 400 degrees, but does not cycle.. all connections on main board cks ok, the ignitor read 3.2 amps and now read 2.4 amps.. order ignitor, temp sensor and cntrl; ordrng 1 W11176454 (igntr-oven) and 1 WPW10181986 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXB05
Near Carrsville, VA 23315
Austin D.
Job Details: 07/21/2022
came out to replace the ice maker. disassembled the unit as needed. replaced the ice maker. tested operation unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Reston, VA 20191
Richard B.
Job Details: 07/21/2022
"CX commplant. Dishwasher dosent work. Prior diagnosis found dishwasher needs UI and console. Installed and tested unit by running a test wash. Dishwasher working as designed, Job completed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near York, PA 17406
Bernard M.
Job Details: 07/21/2022
"Cx complaint the FC has frost build up. Inspected FC and ice building up along the top left and on the top of door. Found gap between the liner and the filler had been damaged. The filler is folded/wrinkled up and the gasket doesn't seal. Air is entering through creating ice build up. Ordering filler and adhesive, once parts are in contact cx to reschedule; ordrng 1 W11219639 (wrapper filler) and 1 WP4317852 (adhesive) and 1 W10841140 (silicone)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Parkville, MD 21234
Keith H.
Job Details: 07/21/2022
replaced electrode and spark mod tested it unti is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Millersville, MD 21108
Kevin P.
Job Details: 07/21/2022
arrived and cx answered the door stating the unit was diagnosed as a compressor and the unit is being replaced. no service
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Springfield, VA 22150
Christian C.
Job Details: 07/21/2022
"Installed sump assembly, control, drain pump, and lower wash arm. Tested unit no errors and no leaks. Ran through service cycle no issues. Unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Chesapeake, VA 23325
Zachery R.
Job Details: 07/21/2022
"cx complaint unit working intermittently, checked unit, compressor reading .8 amps, spoke with AR was advised to order ss components. ordering ss parts needed for repair.; ordrng 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 876765 (mtg kit) and 1 4387444 (evap repar) and 1 W11504450 (lockring) and 1 W11574734 (compressor) and 1 W11504431 (lockring) and 1 W11504415 (coupler) and 1 W11506621 (lockring) and 1 W11506635 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS9
Near Baltimore, MD 21209
Shane M.
Job Details: 07/21/2022
cx is elderly and pushed child lock on. canceled.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Derwood, MD 20855
Justin S.
Job Details: 07/21/2022
replaced the left pantry door icebox adapter seperater valve and filter housing. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burke, VA 22015
Robert W.
Job Details: 07/21/2022
CX Complaint is the DW door not closing. Inspected unit and found the door gasket not sitting in place reseatted and tested unit unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22902
Eric F.
Job Details: 07/21/2022
"Installed parts, tested unit, unit working as designed. Advised cx on cleaning of unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/21/2022
"cx complaint of unit not dispensing ice. checked unit and found cog in ice bin popped out of place, yoke on auger free spinning and will not back off as threads on auger are sheared. Unit needs auger, yoke, ice bin and divider.; ordrng 1 WPW10309864 (divider) and 1 W11310391 (auger)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, PA 17402
Sal R.
Job Details: 07/21/2022
"WP initiatied service call, per Technical Service Pointer #: W11540964 . I was able to access and replace the heating element. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Baltimore, MD 21209
Shane M.
Job Details: 07/21/2022
cx complaint the unit spinning like off balance. no error codes. found suspension bouncing like a basketball. unit needs suspension. one of the rods in suspension box was defectived. reordring suspension.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS
Near Washington, DC 20015
Ricardo S.
Job Details: 07/21/2022
"Cx complains about a noise on the Rc , inspected unit.. the evaporator cover on Rc is full of frost, the thermistor not working,, Fc temp 4 degrees, unit cooling ok. order fan scroll and thermistor..; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 2 countsjob (2 counts job)s"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Sykesville, MD 21784
Justin S.
Job Details: 07/21/2022
cx says the unit stopped in cycle after making a lot of noise. said noise was a clunking noise not a metal grinding noise. found no error codes in memory. the unit is agitating spinning draining and filling good in component activation. ran a calibration cycle. service pointer for this unit is not in serial range. the cx to monitor.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Keswick, VA 22947
Eric F.
Job Details: 07/21/2022
"Confirmed cx complaint unit still reading 7 degrees over set temp, reading has not changed since cx noticed issue. Unit has had control replaced recently, thermistor is reading in range, UI control board only other component in series. Ordering UI. Cx paid in full.; ordrng 1 W10839424 (UI)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Springfield, VA 22151
Christian C.
Job Details: 07/21/2022
"Installed motor, actuator. splutch, and capacitor. Tested unit in service cycle no issues. No errors. Calibrated unit. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near McLean, VA 22101
Jason A.
Job Details: 07/21/2022
CX complaint FRIGE FC door wont open. Found FC door rails iced up. Seals have good contact with cabinet & no frosting. Rails have lube that hardens up in FC temps. Heated & wiped away old lube. If CX calls back order & return with L & R slide assym WPW10397636 & WPW10397635 > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Fairfax, VA 22031
Christian C.
Job Details: 07/21/2022
Installed insulation from previous diag. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Baltimore, MD 21230
Milton J.
Job Details: 07/21/2022
CX complaint unit not coming on. Checked outlet and good. Took a voltage reading from the control and 119vac incoming but no reponse when trying to power or put into diagnostics. Unit needs new Control. **We were just out here this month and multiple times so did not charge for diagnosis but told CX may change.** -MJrob; ordrng 1 W11170317 (Control)
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Huntingtown, MD 20639
Shawn D.
Job Details: 07/21/2022
"cx complaint unit is noisey and seal is coming off drum. inspected unit and confimred both issue unit is grinding when tunring and seal coming off rear sid eof drum. took unit apart to find the sewing is coming apart from the seal, rollers are not spinning and idler is not spinning. cut seal so its not hanging i dont have glue to put a new one on then cleaned all rollers and greased and all are spinning good now. put unit back together and it sounds good now but drum needs to be replaced and is covered cbe. ordering drum for return and cx paid in full; ordrng 1 W10626460 (drum assem)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Rockville, MD 20852
Roberto I.
Job Details: 07/21/2022
"Cx complaint left door not closing.Warranty seemed to be expired but cx told me about an extra year of warranty trough the builder (PULTE). Called office, was told me to proceed IW.Inspected unit, found mullion top clip out of place preventing door to close. Removed and then properly reinstalled mullion. Door tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Vienna, VA 22182
Richard B.
Job Details: 07/21/2022
"CX complant. Door ajar alarm keeps chiming. Inspected unit and confermed. Found plug for door switch under top cover was plugged in backward and not fully seated, Reversed plug, Alarm went away. Leveled doors by leveling unit using the leveling feet. Reset filter for CX . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Brookfield, CT 06804
Chris B.
Job Details: 07/21/2022
replaced air tower and installed data logger resq for 7/29/22; schdld next appmnt for 7/29 FRI !
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Lake Ridge, VA 22192
Tanner B.
Job Details: 07/21/2022
Replaced broken door switch . tested unit. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 07/21/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally also changed out the drain pump tested for proper use unit now functions normally
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS01
Near Suffolk, VA 23435
Austin D.
Job Details: 07/21/2022
"W10886919 21.50 light bulbw10217711 247.17 inverter cx owes 250 upon return visit. cx complaiont the unit is not heating and showing an eroro code f1e5. inverter error code. checked diagnostics and tested door switches. also hear cooling fan coming on when i try to test it. burning smell coming from the internal cavity when testing. advsied cx to not use until repaired. unit will need a second tech due to the height it is mounted. cx agreed. ordering a new inverter, mag and control just incase. will return with parts and a second tech. cx mentioned bulb burned out a year or so ago. therefore, i order a bulb as well.; ordrng 1 W10886919 (light bulb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVA03
Near Glenarden, MD 20706
Emmanuel R.
Job Details: 07/21/2022
"Cs RC not cooling, Found the evap frozen over, i defrosted evap, Found the wiring harness with the bimetal and control board malfunctioning. Replaced evap wiring harness and control. Tested unit , unit is no working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Reisterstown, MD 21136
Brian R.
Job Details: 07/21/2022
melted evap and replaced parts. reset temps and unit advised cx to give unit the next 24-48 hours to seehow unit does. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE520C0AS0
Near Laurel, MD 20708
Andrew H.
Job Details: 07/21/2022
"Customers complaint is three out of four of the burners are working. One of the burners is getting stuck on high and will not go down to low setting. I found that all three burners were malfunctioning due to the switches. I replace two switches from Van stock. I drove the tribbles and picked up a switch to replace for the large front right burner. I tested units are working properly; used 1 WPW10434452 (Switch), and 1 WP3149400 (Switch) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Arlington, VA 22213
Jason A.
Job Details: 07/21/2022
CX complaint DRYER noisey. Called techline they do not have a copy of the instruction sheet & stated there was no part research on record. Motor does not include instruction sheet how to configure belt tensioner switch. Inspect new motor & that it comes with instruction sheet. DO NOT GO BACK W/O MOTOR INSTRUCTIONSHEET. Must do part research. Sent info to MR > JJ; ordrng 1 WPW10508324 (motor - MUST HAVE INSTR SHEET!!!)
We serviced a
WHIRLPOOL RANGE
Model ACR2303MFW7
Near College Park, MD 20740
Andrew H.
Job Details: 07/21/2022
Customer complaint is the left front burner and left rear burner are not working inspected unit and found the bi-metal open on the bottom of the elements. Unit will need new elements and switches. Ordering parts. Please call with ETA on parts.; ordrng 2 W11396792 (Element)s and 2 W11396790 (Element)s and 2 814399 (Element harness)s and 2 WP3149400 (Infinite switch)s and 2 3148952 (Infinite switch)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Salisbury, MD 21804
Jonathon C.
Job Details: 07/21/2022
"cx complaint, unit leaking, inspected unit, verified complaint. cx concerned about water leaking from the dispenser, dripping into the tub. explained that with this style dispenser, the leak that he was seeing (only a couple drops here and there) was perfectly normal. tested unit, working as designed. job is complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near York, PA 17408
Bernard M.
Job Details: 07/21/2022
"Cx complaint not enough water is going into unit. Entered diag and found error code F8E1 long fill. Disconnected hoses and accessed the inlet valve and found the hot water side wasn't fully connected. Removed connection and made sure solenoids connectors weren't damaged, secured connections on both hot and cold, recalibrated and ran auto test, test completed without further issues. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Salisbury, MD 21801
Jonathon C.
Job Details: 07/21/2022
"cx complaint, slow agitation. tested unit, unable to verify complaint, found unit working as designed. cx comparing the unit to his old washer. also, cx was using two caps full of detergent 'just to get any suds' explained proper use to cx. unit is working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Eric W.
Job Details: 07/21/2022
cx complant of unit making noise got to cx home he had vidio of noise i turned every thing on but could not duplacate noise cx will watch unit to try and find where noise is comming from
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/21/2022
"Arrived on site, per customer was very upset with the cooktop, when using a pot to cook, falls off of the cooktop surface. I was trying to take pictures of the model number and the customer stated to me are you down there doing anything to repair my cooktop. I advise the customer I was attaching a picture of the model and serial to the repair ticket, at that point she got very upset and asked me to leave, so I left."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pylesville, MD 21132
Marc M.
Job Details: 07/21/2022
cx complaint unit not spinning clothes dry. inspected unit and found errors f8e1 f7e5 in diag. ran auto test cycle and found that the cold water valve is not activating the solenoid. checked and found also that the unit will agitate with no issues. unit drains and drain hose is an appropriate depth within the stanpipe. unit attempted spin and competed with no issues despite the f7e5 error. unti will need parts.; ordrng 1 W11399433 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Stuarts Draft, VA 24477
Kyle A.
Job Details: 07/21/2022
Updated heater as per service notice
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Harrisburg, PA 17111
Justin L.
Job Details: 07/21/2022
"Cx complaint unit not going through cycles. Was able to access unit and found F8E1 long fill/no fill. Ran diagnostic cyle and found good water pressure, temps, unit locked, agitated, drained and spun. Ran normal cycle with 4 Large bath towels and unit went through with no issues. As of now unit is operating as designed. Collected for service call only. No further work needed"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/21/2022
Cx.complaint of unit rattling. Did confirm and found nail in drain pump. Removed nail and unit is now as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/21/2022
CX complaint about unit not cooling well temps on arrival FC25* RC58* noticed a frost formation on evap's back wall put unit on test mode forced defrost and can heard heater sizzling confirmed proper power to unit 120vac properly grounded and polarized control not sending unit to defrost mode in regular basis CX MUST HAVE IT THAW OUT 24 HRS B4 RETURN; ordrng 1 w11546609 (control box) and 1 w11546681 (hrnss heater)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Newport News, VA 23606
Justin W.
Job Details: 07/21/2022
"replaced belt, gearcase, suspension, and splutch. calibrated and tested unit working as designed"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHV00
Near Hampton, VA 23669
Lucas R.
Job Details: 07/21/2022
"cx complaint unit not making ice, checked unit found temps at 8 and 37, fc evap fan recieving 14 vdc and not turning, also found icemaker making grinding noise,.; ordrng 1 W11032800 (motor-evap) and 1 W11579560 (icemaker)"
We serviced a
JENNAIR DBL WALL OVEN
Model JJW3830DS02
Near Vienna, VA 22182
Richard B.
Job Details: 07/21/2022
"CX complant. Oven dosent work. Prior diagnosis found stuck key error code. Replaced console and tested unit . By doing a 350 preheat , Oven working as designed. Oven got to 350 at 914 taking 11 minuets on top oven and 350 on bottom oven taking 13. Job completed , RB"
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near Keswick, VA 22947
Eric F.
Job Details: 07/21/2022
"Cx not home, had baby sitter there, office reached out, no answer. Checked unit, found orifices clogged in front right and left burners. When cx calls back please ask him if he's on propane or natural gas so I can quote him with the correct parts. Cx currently owes 120 diagnostic.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Arlington, VA 22203
Jason A.
Job Details: 07/21/2022
CX complaint FRIGE not cooling. Pulls 112W test 5 100% RC evap has leak. Compressor is running but noisey.See SDpics. 2CountSealSysT > JJ; ordrng 1 WPW10643261 (evaporator) and 1 2CountSealSysT (2CountSealSysT) and 1 W10143759 (UV drier (service)) and 1 W10913906 (coupler) and 1 W10779331 (compressor)
We serviced a
MAYTAG DRYER
Model MGDE500VW1
Near Dover, PA 17315
Bernard M.
Job Details: 07/21/2022
Cx complaint door wouldn't close. Inspected unit and found the strike not connected to panel. Reconnected the strike and made sure it was secure and now the door shuts completely and locks when operating the unit. Ran normal cycle and unit spun and heated as designed. Unit checks good
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Darnestown, MD 20874
Julian H.
Job Details: 07/21/2022
replaced parts tested and working
We serviced a
MAYTAG DRYER
Model MED6230RHW1
Near Portsmouth, VA 23707
Anthony D.
Job Details: 07/21/2022
cx complaint unit making thumping sound checked unit found rear rollers starting to seize replaced rollers sound was still there disassembled unit could not find anything contacting drum but drum seems to be slightl out of round ordering drum to complete repair; ordrng 1 W10545923 (drum)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Lorton, VA 22079
Tanner B.
Job Details: 07/21/2022
Loose connection on shifter. reseated and tested unit. job complete
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Bladensburg, MD 20710
Emmanuel R.
Job Details: 07/21/2022
"Cs unit is not cooling or making ice, I found the evap frozen over. Defrostred evap, Fan turns on, good frost pattern, Thermistor reading 11.5kohms in a block of ice. I manually turned defrost heater on and it turns on and heats good. All connectors seem to be making contact. Control board must not be turning defrost heater on when its supposed to. Ordering control. Icemaker test passed , icemaker cycles and fills with water, temps are not cold enough. Advised customer to leave the unit plugged in and keep an eye out for frost build up, unit could have had a loose connector.; ordrng 1 W11546609 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/21/2022
"Cx complaint, humming noises when cooling-freezing, found cabinet vibration causing the issue. Installed dampeners and grommets from truck stock to the sealed system lines to dissipate the noise. Leveled the unit, ran factory diagnostic test to verify unit operation... working as designed.; ordrng 4 W10413009 (Dampener)s and 3 W10852725 (Grommet)s, used 4 W10413009 (Dampener), and 3 W10852725 (Grommet) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Newport News, VA 23605
Lucas R.
Job Details: 07/21/2022
"cx complaint low water, low ice, checked unit found filter head leaking, allowing air into lines, replaced filter head, tested, unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 07/21/2022
"Cx complaint, will not drain after the cycle is complete, found garbage disposal plug in place causing the unit not to drain. Removed the plug, ran factory diagnostic test to calibrate and verify unit operation... working as designed. Charging for the service call only"
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS00
Near Wyomissing, PA 19610
Justin L.
Job Details: 07/21/2022
Cx complaint after last repair on 7/18/22 the unit hasnt made since. Was ablle to access unit and found it running with the water going over evap tray. Found compressor to turn on and run about 20 seconds then shut off. Used amp clamp and found when compressor starts its pulling 15Amps then goes to 5.6-5.7 Amps before shutting down again and suction line gets cold. Ohmed compressor to find from top to bottom right 4.4 Ohms top to bottom left 10.2 Ohms and 14.4 Ohms from left to right .Contacted techline and spoke to Drew SR#7734131525 signs pointing to a restriction in the system. Contacted SS tech MM and ordering the parts he requested and a 5 call count sealed system repair office will need to set return; ordrng 1 2217446 (condensor base) and 1 WPW10605286 (compressor) and 1 W10528572 (tube) and 1 WPW10534030 (gas valve) and 1 WPW10206473 (coil solenoid) and 1 WP2313624 (condensor) and 1 WPW10200037 (drier tube) and 1 WPW10218037 (evaporator)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/21/2022
"CX complaint, will not fill with water also loud noises during the cycle. Error codes F7-E4 basket re-engagement fault F0-E3 overload F3-E3 valve thermistor fault. Verified valve failure during factory diagnostics test, also found the gear case oil had leaked, pics on SD. Ordering cards to complete the repair, dispatch will call the customer to schedule a return visit, CX agreed.; ordrng 1 W11449841 (Gear case) and 1 2count (2 count) and 1 W10734521 (Clutch) and 1 W11165546 (Valve)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Grand Prairie, TX 75050
Sal R.
Job Details: 07/21/2022
CX complai t is that the unit is making a loud noise during the spin cycle. I found that the unit is making a loud rubber rubbing sound. I replaced the belt and found that the unit is still making the sound. I feel as the sound is coming from the rubber gromet on the drive shaft / grearcase . I am orderign 1 grearcase (W11454741) and will use the splutch on the return date. return visit will need to be 2 call counted due to the time it takes to replac e a grearcase. Return date set for 7/26; ordrng 1 W11454741 (grearcase 50 @ tribs) and 1 2callcount (2 call count)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Myrtle Beach, SC 29575
Jason T.
Job Details: 07/21/2022
"Cx complaint, not cooling-freezing properly, found freezer temperature at 22 degrees, fresh food temperature tested at 50 degrees. Ran factory diagnostic test found fresh food thermistor shorted, evaporator covered in ice, all other circuits tested ok. Called Jenn Air and spoke with Talon, ordering Evaporator Cover P/N W11395641, direct ship to the customer, advised to contact Via dispatch to schedule a return visit once the part is received, cx agreed. Part order # 1536991792; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Lancaster, PA 17602
Justin L.
Job Details: 07/21/2022
Cx complaint no issues with first cycle after last visit but on the second cycle they noticed water coming from the corners and the padding under the door felt wet. Was able to access unit and removed outer panel. Ran unit to replciate the issue but unit didnt leak until outer door was on. Found that due to the way the cabinet is it was putting pressure on the door causing it to not close properly. Unit is trimmed in and cx attempted to remove trim but unable to. Cx will need to have cabinet fixed and then raise the legs to help. Unit operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QTS00
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/21/2022
"cx complaint ice flapper door not closing properly, ice bin is broken and auger motor not rurning to disepense, thawed auger motor and found wiring into ice maker is broken. door is no longer available, gave cx the part number and he will call back if he can find it to get a qoute to have it installed and to have auger motor, ice bin, and ice door assembly ordered and installed. job completed 120 service call collected by cc."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Newark, DE 19702
Alexander W.
Job Details: 07/21/2022
"Cx stated unit not working at all, tested inspected and verified cx complaint . Found F7E5 error code found motor and control defective unit shuts off and resets after agitation cycle. Ordering motor and control cannot reached at this time due to SO parts. ; ordrng 1 W11607637 (Control) and 1 W11497303 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Arnold, MD 21012
Kevin P.
Job Details: 07/21/2022
"unit is in warranty p.o.p. saved to quik pics. cx complaint unit making noise in agitation. found the pulley loose and wobbling causing the clutch to not engage properly. installed new clutch assembly and unit tests good, job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Wilmington, DE 19808
Taylor F.
Job Details: 07/21/2022
Cx complaint is unit not spinning out. Tested inspected and verifed complaint. Replaced motor and capacitor from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUWR204ESB00
Near Gibson Island, MD 21056
Kevin P.
Job Details: 07/21/2022
"cx complaint vibration noise as units running, found rear plate the compressor sits on is vibrating so i tigthened all screws securing it and raised the left rear foot to put more upward pressure on the tray and vibration is gone. 120 service call collected by cc. job complete."
We serviced a
AMANA RANGE
Model AGG222VDW4
Near Gloucester, VA 23061
Justin W.
Job Details: 07/21/2022
called safety spoke to steve. cx complaint cooktop exploded and knocked things off wall. upon arrival cx had propane turned off. she was fearful of unit called safety to document. cx does not want unit repaired after scaring her. advised cx to call safety for further instructions cx agreed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/21/2022
Cx complaint of not having cold water come in. Did confirm wire on cold vavle was improperly seated in connector. Reseated wire with a pick and unit now operates as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/21/2022
"cx complaint the glass part of the light bulb disengaged from the metal threaded part on the metal. checked unit found lamp will not turn on , disassembled and found wire unseated from lamp holder not allowing proper vac to light , replaced with pre id and tested unit is now lighting as designed . reassembled and tested again unit is running as designed ."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Sterling, VA 20166
Carl R.
Job Details: 07/21/2022
"after repair, light on control panel says door is locked but door is open. Lid was locked and power cord was unplugged. Lid wouldn't open after plug being plugged in . I had to pop open the Lid. Changed valve harness, lower harness, and harness wire. Striker will be replace upon return. Needs lock bezel, and switch.; ordrng 1 WPW10392041 (Bezel) and 1 WPW10482836 (Switch)"