Service History 824 - VIA Appliance

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near Bowie, MD 20721

Shane B.

Job Details: 11/30/2022

cx complaint is the unit not reaching set temp and heater very slowly. she said she can see broil element working. i checked for codes and found none saved. inspected bake element and found it twisted and broken. element has failed. replaced element with preIDed part and tested unit. it heated quickly and reached set temp. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 11/30/2022

"cx complaint intermittent operation, checked unit found f2e2 u.i code, found control panel allowing moisture to enter u.i, main control checked good, bringing for return visit in case needed; ordrng 1 W11368911 (housing u.i) and 1 W11116422 (panel-cntl)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608EPA01

Near Midlothian, VA 23113

Joseph D.

Job Details: 11/30/2022

replaced 12 failed led moduled. unit now illuminating properly

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Pikesville, MD 21208

Andrew H.

Job Details: 11/30/2022

"Cx complaint unit has intermittent drain issues. Upon arrival unit was displaying F9E1, FAE2, and F7E1 error codes. Removed cover plate and inspected under unit. i found the drain punmp is very loud when draining. i looked inside of unit and noticed has old style heater element that still has the copper colored o ring around the element. i pulled unit out aand noticed the way the drain hose is routed has pinched the line coming from the syphon break on the unit. this has caused the drain pump to work harder and make the drain pump loud. i re-routed the drain hose behind the unit to avoid this from happening, i replaced the drain pump and element from v/s and tested unit. unit is now working properly.; ordrng 1 W11412291 (drain pump (AH V/S) look) and 1 W11537778 (element (AH V/S) look), used 1 W11412291 (drain pump (AH V/S) look), and 1 W11537778 (element (AH V/S) look) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Townsend, DE 19734

Frederick R.

Job Details: 11/30/2022

CX complaint is WM will not drain or sping. Repaired wire harness that was found to be issue by prior tech. Retested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Townsend, DE 19734

Frederick R.

Job Details: 11/30/2022

CX complaint is WM will not drain or sping. Repaired wire harness that was found to be issue by prior tech. Retested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Oakton, VA 22124

Richard B.

Job Details: 11/30/2022

"CX complannt. CX got a call. Inspected unit and found heater needs replacing. Replaced heater and tested unit. No leaks , Working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Red Lion, PA 17356

Sal R.

Job Details: 11/30/2022

I was able to access and replace both parts. UNit completed a auto test and recalibration with out issues. Unit test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Quinton, VA 23141

Lucas R.

Job Details: 11/30/2022

cx complaint unit leaking checked unit found leak from sump ordered sump 33 in stock; ordrng 1 W11025157 (pump&motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Chesterfield, VA 23838

John P.

Job Details: 11/30/2022

CX complaint unit making loud noise checked unit found noise coming from cold valve. Replaced valves tested working as designed.; ordrng 1 WPW10601449 (Valve assm JPV/S) and 1 WPW10601449 (Valve assm JPV/S)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS09

Near Ashburn, VA 20147

Ken M.

Job Details: 11/30/2022

Magnetron and control replaced and tested. Unit threw the error code again. Inverter replaced and unit retested. Unit is working properly. Old inverter left with customer.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Hurlock, MD 21643

Alexander W.

Job Details: 11/30/2022

Installed parts per previous diag tested unit unit is now operating as designed job is complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Virginia Beach, VA 23451

Austin D.

Job Details: 11/30/2022

came out to resolve the issue with the washer. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Carrollton, VA 23314

Justin W.

Job Details: 11/30/2022

"cx complaint unit making clicking nosise. checked unit to find no error codes. found unit occasionally clicking during agitate. went to inspect slider to find bit broke off. ordering parts to repair. ordering gearcase, stator, rotor.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 7 W11027980 (screw)s and 1 W11260238 (rotor) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Virginia Beach, VA 23464

Branden R.

Job Details: 11/30/2022

cx complaint aig washer loud banging during cycle checked unit and found bad gearcase on unit bad and abnormal noise coming from belt and motor found signs of oil under unit ordering all parts for gearcase replacement to be done . 1 ( LOOK /LOOK ); ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 W10721967 (pully) and 1 W11550891 (agitator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Fairfax Station, VA 22039

Robert W.

Job Details: 11/30/2022

Cx Complaint is the unit is making noise. Inspected unit and found the valve making a strange noise water flow is good just valve making noise. Also found the right door gasket magnet is coming out of gasket. Ordering Valve and door gasket; ordrng 1 W10917313 (Door gasket) and 1 W11535162 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT2

Near Ocean View, DE 19970

Michael E.

Job Details: 11/30/2022

CX complaint: not draining properly. Tested and verified complaint. I found that the air intake for the drain which is mounted in the sink has a failing check valve which is allowing water to come out of the air intake when DW drains. Unit is working properly. I advised CX to have a licensed plumber address the problem. Job is complete

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS5

Near Chesterfield, VA 23832

John P.

Job Details: 11/30/2022

"CX complaint unable to remove base of bulb from socket, bulb base separated from bulb, was able to remove bottom half of bulb from socket installed bulb tested working as designed."

We serviced a

WHIRLPOOL RANGE

Model KFGC506JKSS01

Near Centreville, VA 20121

Demonte S.

Job Details: 11/30/2022

Inspected the unit. Found that the cx is saying that the Cooktop will not stop Clicking. Cx is using an extension cord with only two plugs. Asked the cx to give me a three prong extension cord. Plugged unit into the proper extension cord. Tested the unit. Cooktop lights and doesn't click after lighting. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Arnold, MD 21012

Alexander D.

Job Details: 11/30/2022

"replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Norfolk, VA 23509

Anthony D.

Job Details: 11/30/2022

cx complaint unit has no power checked unit to find unit has power but has a bad thermal fuse ordering a thermal fuse to complete repair would like to bring control on return visit as well; ordrng 1 W11025102 (thermal fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS27CXMS1

Near Annandale, VA 22003

Lloyd B.

Job Details: 11/30/2022

Cx complained of a gasket tear. Installed new gasket and applied heat around the cabinet for a better seal. Job complete

We serviced a

MAYTAG WASHER

Model MVW6230HW29

Near Scottsville, VA 24590

Kyle A.

Job Details: 11/30/2022

Cx complaint of unit making a loud rattle during spin. Did confirm back panel is warped causing it to bang against unit. Will need to return with panel and screws.; ordrng 1 W11486091 (Rear panel) and 6 W10660565 (Screw)s

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Midlothian, VA 23112

John P.

Job Details: 11/30/2022

CX complaint unit noisy checked unit found drain hose tapping back of unit advised all other noises were normal explain CX cycle selection tested unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Bethesda, MD 20816

Dustin F.

Job Details: 11/30/2022

"Inspected unit, replaced Harnass and evap cover. Unit did NOT need a new drip pan. Tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Bear, DE 19701

Frederick R.

Job Details: 11/30/2022

CX complaint is fridge lights out. Inspected unit and verified that the FC LED had become faulty. Replaced LED from pre-id and all lights in unit are now working. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Millsboro, DE 19966

Michael E.

Job Details: 11/30/2022

Replaced regulator and orfice as per previous diagnosis. Tested unit aqnd it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Baltimore, MD 21209

Andrew H.

Job Details: 11/30/2022

"Replaced all parts and tested unit, unit is now working properly."

We serviced a

JENNAIR REFRIGERATOR

Model JS42SEDUDW14

Near Vienna, VA 22180

Jason A.

Job Details: 11/30/2022

CX complaint FRIDGE cooled for a few days after evap was replaced. Evap leak. See SDpics. Replaced evap & check for leaks. Run vac & filled with 7.50 OZ R134. Compressor runs & creates frost pattern but weak & only partial HI low side pressures 19psi & hi side 90psi. Need to return with compressor + 2Count2Tech sealed syst > JJ; ordrng 1 LOOK (LOOK) and 1 2Count2Tech (2Count2Tech) and 1 W10841139 (compressor) and 1 WPW10143759 (dryer UV)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Bel Air, MD 21014

Neil H.

Job Details: 11/30/2022

7734821303called tech line again explained the ice maker cycles fills when i'm here but when it's naturally on it's not working explained to tech line again after trips over and over doing everything asked of me still not working cx getting upset of whirlpool having me keep calling to say try this and that and i do it still not working but the rc one is i told them i believe it's a short somewhere but told that short must be found but i'm saying that after me taping the fc door switch down i'm should work; ordrng 1 W11396033 (Whirlpool Refrigerator Switch)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GLO

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 11/30/2022

"Replaced parts and ran a test cycle. The unit washed and drained ok, the dispenser opened."

We serviced a

JENNAIR FREEZER

Model JS48PPDUDE01

Near Vienna, VA 22182

Jason A.

Job Details: 11/30/2022

CX complaint FRIDGE LED lights are out or dim. Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working. Noise upper RC door area. Found 4 5/16 screws are loose. Tighten screws & noise went away > JJ

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Virginia Beach, VA 23454

Austin D.

Job Details: 11/30/2022

came out to resovle the issue. previous tech did not see that both hoses were chewed up. went to lowes to get the correct drain hose needed. came back and installed both drain hoses. tested operation. unit is good to go. no leaks present.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Grasonville, MD 21638

Alexander W.

Job Details: 11/30/2022

Whirlpool did not approve pex per previous notes and new findings ordering parts associated with repair. Cannot reached due to SO parts; ordrng 1 W10813581 (Air tower) and 1 482395 (Liner repair kit) and 1 WPW10507886 (Compressor) and 1 W10143759 (Drier) and 1 W11506635 (Coupler) and 1 W10836706 (Evap (dont order)) and 1 LOOK (LOOK)

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Easton, MD 21601

Alexander W.

Job Details: 11/30/2022

Cx stated unit is not reaching target temp inspected tested and verified cx complaint found F6E8 error code. Called WPTL and spoke with Ed (SR#:7734031503) explained what is going on during convection and temp readings. Gave error code submitting for product engineer over text ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Easton, MD 21601

Alexander W.

Job Details: 11/30/2022

Cx stated FC light went out inspected tested and verified cx complaint installed led light from pre-id parts tested unit unit is now operating as designed job is complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, VA 23223

Jerod R.

Job Details: 11/30/2022

"tested unit found unit not showing proper voltage reseated plub voltage is now present, found unit still not running found connector at motor loose reconnected and tested unit is now fully functional"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT2

Near Ocean View, DE 19970

Michael E.

Job Details: 11/30/2022

We serviced a

KITCHENAID ICE MAKER

Model KRFC704FPS04

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 11/30/2022

"Found no fill tube installed. Installed new fill tube, found some obstruction inside the door, but I was able to install the part. Ran test 97, icemaker filled ok."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near La Plata, MD 20646

Robert A.

Job Details: 11/30/2022

"Cx complaint that the unit is leaking water from the ice dispenser. I inspected the unit to confirm the complaint. I found the ice binformed as one large ice block. I removed the IM and found the IM fill funnel full of ice. The water to fill the IM is overflowing directly into the ice bin. I removed the ice from the IM funnel and seal the fill tube entrance at the top the unit with permagum. I cycled power, the unit is working as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Owings Mills, MD 21117

Andrew H.

Job Details: 11/30/2022

"Cx complaint unit would count down to 1 minute left in cycle, but would remain there for far longer. Entered unit into diagnostic mode, found no error codes saved, ran automatic test mode. Automatic test mode completed with no errors. Determined unit needs new ACU (W11550649), part is temporarily out of stock, requires special order. Notified cx that office will contact them with return date.; ordrng 1 W11550649 (Control)"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHV04

Near Bowie, MD 20721

Shane B.

Job Details: 11/30/2022

arrived and installed new UI. restored power. temps in unit were good. cx said it stopped cooling once since last visit. unit is working as designed. cx is going to monitor temps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS27CXMS1

Near Annandale, VA 22003

Lloyd B.

Job Details: 11/30/2022

Cx complained of a gasket tear. Installed new gasket and applied heat around the cabinet for a better seal. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 11/30/2022

"replaced control, both thermistors, evap fan, fluffed gasket again until return visit. oredering gasket and thermistor cover to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11501317 (gasket) and 1 W10608692 (cover)"

We serviced a

MAYTAG WASHER

Model MLE2000AYW

Near Annapolis, MD 21401

Alexander D.

Job Details: 11/30/2022

"cx complaint unit intermittently leaving water in the bottom and has been spinning loudly recently. cx said sometimes theres no water when she takes clothes out and wont use unit for 3days then theres water in drum when she goes to use it again. sometimes fabric softener dispenser is full of water even though shes cleaned it and has never used fabric softener. sometimes clothes are dripping wet. cx said issue has been going on for years and sometimes works fine for 6months then starts having issues again. cx mentioned issues will usually happen when she uses 2pods which isnt that often. everything testing good at this time, no noise during spin and drain pump is working fine. advised cx to try only using 1 pod at a time and call back if issues still persist. if anything valve is seeping."

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Washington, DC 20037

Samuel R.

Job Details: 11/30/2022

cx complaint unit is not having cold water.inspected unit and could confirm cx complaint.found lines to be connected wrong.installed lines correctly and unit is now working.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Fairfax, VA 22032

Carl R.

Job Details: 11/30/2022

"Cx complaint is, Making too Much Ice - Ice Maker is in Freezer - Refrigerator. Found that the unit is not making enough ice. Found that the ice make is randomly working. Ice maker is getting 120 vac. Unit did harvest when new ice maker was installed. Unit working properly."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Hanover, PA 17331

Drew B.

Job Details: 11/30/2022

replaced both prts no issue and now checks good

We serviced a

JENN-AIR OVEN

Model JJW3830IL00

Near Smithfield, VA 23430

Justin W.

Job Details: 11/30/2022

cx complaint f2e1 error code. confirmed complaint. ordering ui to complete repair.; ordrng 1 W11449114 (ui ss)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near La Plata, MD 20646

Robert A.

Job Details: 11/30/2022

"I installed the ordered parts and tested the unit for the cx. The unit's right handle will not stay in place, the hole the the screw goes into is stripped. The unit will need a new handle to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11542651 (handle)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Germantown, MD 20874

Julian H.

Job Details: 11/30/2022

CX complaint about unable to select a cycle unit getting error F3E0 shorted sensor open sensor on display went to the back disconnected power sensor is reading 1080oh @ room temp same resistance @ wiring when I read it @ connector p3 issue with control replaced from preid resume power 7 working properly

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Purcellville, VA 20132

Ken M.

Job Details: 11/30/2022

"Ice door replaced. Per SP W11539038, customer to monitor to see if issue is resolved. If issue persists, order W11533211."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Virginia Beach, VA 23451

Austin D.

Job Details: 11/30/2022

came out to resolve the issue with the unit. disassembled the unit as needed. repalced the ehater and testted the unit. found no leaks present. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Hopewell, VA 23860

John P.

Job Details: 11/30/2022

"Installed compressor vacuum charged tested working as designed; ordrng 2 4387444 (Evap kit JPV/S)s, used 2 4387444 (Repair kit JPV/S) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Williamsburg, VA 23185

Lucas R.

Job Details: 11/30/2022

cx complaint unit making noise and console not working correctly checked unit found F2E1 stuck key code console acting spuratic log lock checked good also found oil leaking from bearing in gearcase making noise; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WFW9620HW0

Near Springfield, VA 22153

Carl R.

Job Details: 11/30/2022

"Cx complaint is, SAFE Washer continues to run PAD COVERS TRIP/DIAGNOSIS. Found over sudsing fault code f0e2. Ran unit in cold water, found hotbwater is being dispensed. Turned the water valves off and switched both lines. Turned water valves back on and cold water is dispensing when set to cold and hot water is dispensing when hot is needed. Called safely to document findings. S code S33118 W11401418.."

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS00

Near Clarksville, MD 21029

Ricardo S.

Job Details: 11/30/2022

"the lower oven not heating, found f1e1 error, also the lower thmst is bad, bake and broil element cks ok, replaced cntrl and thermsotat. and now the lower oven is heating but the lower cooling fan not working at all. makes a humming noise. order part; ordrng 1 W11245567 (blower)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Pikesville, MD 21208

Andrew H.

Job Details: 11/30/2022

"Cx complaint is unit is making loud grinding noise during agitation, provided video of noise. Inspected motor, pulley and shifter under unit. Entered unit into diagnostic mode, ran automatic test cycle, cycle completed with no errors, noise was not recreated during test cycle. Removed and inspected splutch, found gearcase oil on inner ring of splutch. Determined gearcase needs to replaced. Built cx quote for gearcase replacement, cx will contact office if they want to go forward with gearcase replacement. Collected payment for service call, cx will owe $514.60 if they choose to repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Virginia Beach, VA 23455

Austin D.

Job Details: 11/30/2022

came out to resolve the issue disassembled the unit as needed. replaced all parts. unit is running as designed. if cx calls back or issues persists send tech with (2) WP2188820 thermistors. advised cx to monitor the unit and if food is still freezing to call us back. cx agreed.

We serviced a

WHIRLPOOL RANGE

Model MGS5775BDS21

Near Shepherdstown, WV 25443

Ricky E.

Job Details: 11/30/2022

"customer stated that the unit wasnt heating. verified issue and fnd the unit had a faulty igniter.. replaced part, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Annapolis, MD 21409

Alexander D.

Job Details: 11/30/2022

replaced handle screw and stud. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Bel Air, MD 21015

Neil H.

Job Details: 11/30/2022

cx complaint leaking from the ceiling where reservoir and filter head is both parts are needed.; ordrng 1 W11168758 (reservoir) and 1 W11194438 (Whirlpool Refrigerator Water Filter Housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21703

Ricardo S.

Job Details: 11/30/2022

"the client complains about a rattling noise, inspected unit,, the noise comes from underneath, from the condenser, so i raise the front legs and now the noise go away.. unit cks ok"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Virginia Beach, VA 23451

Austin D.

Job Details: 11/30/2022

came out to resolve the issue with the washer. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Petersburg, VA 23805

Chris B.

Job Details: 11/30/2022

replaced heater elm tested unit insp for leaks working as desighned

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Glen Allen, VA 23059

Eric F.

Job Details: 11/30/2022

"Confirmed cx complaint lamp burnt out. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Harrisburg, PA 17112

Fred G.

Job Details: 11/30/2022

"cx complaint unit is making noise while running, inspected unit and entered diag and found fae2. cleared code and ran auto test and found unit is working as designed. all normal sounds were heard. loudest noise was the water hitting the metal door. ran a normal cycle and found unit is working as designed. informed cx to try to record sound with phone if and when it happens. as of now unit checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Carrollton, VA 23314

Justin W.

Job Details: 11/30/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Clarksburg, MD 20871

Julian H.

Job Details: 11/30/2022

"CX complaint about unit not draining placed on draining cycle cant heard pump moving confirmed 120vac to pump shopvac water nothing caught replaced pump from preid when I was about to test noticed that dispenser lid wont latch found an issue with lid replaced from VS tested & working properly; ordrng 1 W10888684 (cover RESTOCK JH VS) and 1 LOOK (LOOK), used 1 w10888684 (dispenser lid kit) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Easton, MD 21601

Alexander W.

Job Details: 11/30/2022

"Installed control per previous diag and tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hughesville, MD 20637

Robert A.

Job Details: 11/30/2022

Cx complaint that the water dispenser has very low pressure. I inspected the unit to confirm the complaint. The cx just replaced the filter and the water pressure is still low. I pulled out the unit and found the water line kinked. I repositioned the water line to avoid the kink and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, MD 20850

Julian H.

Job Details: 11/30/2022

CX complaint about unit leaking from the top causing a block of ice on ice bin found that fill tube was slightly pushesd in missing ice cup causing water to fall fix positioning of fill tube tested icemaker & working CX WILL EMAIL US POP

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near Lititz, PA 17543

Justin L.

Job Details: 11/30/2022

Cx complaint unit not working and full of water. Was able to access unit and unable to get any error codes. Cleared water and removed pump. Checked the resistance of the pump and found 33.8 Ohms. Found control not sending out voltage. Ordering control and setting return for Tues 12/6/22; ordrng 1 W11225084 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Louisa, VA 23093

Eric F.

Job Details: 11/30/2022

"*43342 is gate code. Installed parts. Compressor ran for a few seconds and turned off, compressor is bad. Ordering sealed system job for compressor replacement, requesting 2 count job time.; ordrng 1 W11574734 (Compressor) and 3 W11504431 (coupler)s and 3 W11504415 (coupler)s and 3 W11506621 (charging tube)s and 3 W11506635 (coupler)s and 1 seenotes"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW1

Near Middletown, MD 21769

Brian R.

Job Details: 11/30/2022

cx complaint is unit ran and then stopped. said lights and all work just unit wont spin. light comes on and off when door is opened and closed. tried to run unit and unit powers up and when pressing start unit just clicks. had 120 to L1 and L2 and 240 across at plug as well as unit. broke unit down. found thermal fuse blown. replaced and now unit checks. un its O-O-W and she knows.

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMLS311HSS1

Near Fairfax, VA 22030

Demonte S.

Job Details: 11/30/2022

Arrived at the cx house. Took the unit out of Demo Mode. Tested the unit. All Lights & Fan Motor are working. Unit is Heating. Unit is working as Designed. Please see Sd Pictures if any questions.

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMLS311HSS1

Near Fairfax, VA 22030

Demonte S.

Job Details: 11/30/2022

Arrived at the cx house. Took the unit out of Demo Mode. Tested the unit. All Lights & Fan Motor are working. Unit is Heating. Unit is working as Designed. Please see Sd Pictures if any questions.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Bethesda, MD 20816

Dustin F.

Job Details: 11/30/2022

"Inspected unit, replaced Harnass and evap cover. Unit did NOT need a new drip pan. Tested unit, unit now working as intended."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 11/30/2022

"no operation. new residence, found wire locking breaker to microwave in off position. removed wire, turned breaker on and tested unit. working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Gainesville, VA 20155

Demonte S.

Job Details: 11/30/2022

Installed the Agitator. Tested the unit. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MLE2000AYW

Near Annapolis, MD 21401

Alexander D.

Job Details: 11/30/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Arlington, VA 22209

David J.

Job Details: 11/30/2022

"CX complaint unit is not cooling in Rc side. Took temps and found unit at 37° in FC and 62 in RC inspected back wall of FC and fan is blowing good but no air is pushing out to the RC inspected diffuser and could not get to operate correctly, this unit needs parts for a return visit to repair correctly ordering parts and will return once they arrive; ordrng 1 W11317276 (Air diffuser) and 1 WPW10384183 (Thermistor fc) and 1 W11581973 (Harness fc)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Haymarket, VA 20169

Ezra M.

Job Details: 11/30/2022

"installed all 12 3pt LED's, all lights working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Bethesda, MD 20816

Dustin F.

Job Details: 11/30/2022

"Inspected unit, installed rail clips. rest of the rail pieces were not needed. Also replaced Heating Element. Tested unit, no leaks or codes present.Unit working as intended."

We serviced a

WHIRLPOOL COOKTOP

Model 89891

Near Newport News, VA 23608

Justin W.

Job Details: 11/30/2022

cx complaint unit is smoking during use. checked unit to find smoke is coming from unit having build up near elements from being used. advised cx to clean unit. called safety spoke to Donna sr7735085427 retaped exhaust to downdraft using aluminum tape

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP00

Near Gainesville, VA 20155

Ezra M.

Job Details: 11/30/2022

"cust stated fc stopped cooling. rc temps normal. on arrival, items in fc frozen. checked fc temp with thermocouple, freezer reading at 3 degrees, set to 1. good frost pattern, no ice buildup. unit working properly"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Stevensville, MD 21666

Alexander W.

Job Details: 11/30/2022

"Installed part per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Lancaster, PA 17603

Justin L.

Job Details: 11/30/2022

cx complaint unit not cleaning dishes. was able to access unit and found F4E3 motor not running. Found motor getting voltage but not spraying. Was able to replace part with pre-id and test unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Grasonville, MD 21638

Alexander W.

Job Details: 11/30/2022

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS308SSS05

Near Midlothian, VA 23113

Joseph D.

Job Details: 11/30/2022

"cx complaint no bake function confirmed complaint also found failed turntable motor, request two count to remove from wall safely to replace open element and turntable motor.; ordrng 1 W10911403 (motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Towson, MD 21204

Keith H.

Job Details: 11/30/2022

cx complaint is unit not washing inspected unit and found faulty motor i repalced sump assy unit is working now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Cheverly, MD 20785

Shawn D.

Job Details: 11/30/2022

was on the way to job got phone call from office saying cx does not need service unit is getting replaced

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS01

Near Ashburn, VA 20148

Daniel J.

Job Details: 11/30/2022

light turns off when door is seated but when going to start light comes on for a second than says door needs to be closed left interlock swicth loose no clicking just slides into housing; ordrng 1 W11033422 (interlock with harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/30/2022

"cx complaint is F8E4 and the UI coming apart. UI is peeling apart and display is not working properly. tired checking for error codes but cant make out what they are due to parts of display not working. found small amount of water in the drip pan. cleared codes, ran service cycle. nothing leaked. put detergent pod in unit and ran cycle. still nothing leaked. raised front feet beings unit was not level. no moisture on inner door. door gasket looks good. ordering UI and panel. schedule when avaialbe.; ordrng 1 W11460908 (control panel) and 1 W11460962 (control panel)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Richmond, VA 23231

Chris B.

Job Details: 11/30/2022

cx comp unit will not pre heat insp unit conf cx comp found power cord very loose tightened power cord also found convection fan not working ordering convection fan ; ordrng 1 W11582241 (convection fan)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Falls Church, VA 22043

Jason A.

Job Details: 11/30/2022

Installed clips & test rack for proper operation > JJ

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Washington, DC

Shawn D.

Job Details: 11/30/2022

replaced font left burner head and tested works great. had cx approve it and she said its good. unit is good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 11/30/2022

Installed new rh seal. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Pikesville, MD 21208

Andrew H.

Job Details: 11/30/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hanover, MD 21076

Eric W.

Job Details: 11/30/2022

"cx complaint was cycle does not complete, error code e4-f8 flashes and there is a beep error code when trying pulled unit out and seen the tub was cracked at the bottom left side; ordrng 1 W11409866 (tub)"

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