We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Easton, MD 21601
Alexander W.
Job Details: 11/30/2022
Cx stated unit is squeaking inspected tested and verified cx complaint found idler defective gave cx quote for idler cx accepted quote paid in full by CC installed pre-id part tested unit is now operating as designed job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aspers, PA 17304
Bernard M.
Job Details: 11/30/2022
"Replaced all parts per previous tech, ran test cycle and unit completed cycle without any further issues. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Centreville, VA 20120
Demonte S.
Job Details: 11/30/2022
Installed the Door Seal. Tested the unit. No leaks or Condensation. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Centreville, VA 20120
Demonte S.
Job Details: 11/30/2022
Installed the Door Seal. Tested the unit. No leaks or Condensation. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details: 11/30/2022
CX complaint about unit leaking from the top causing a block of ice on ice bin found that fill tube was slightly pushesd in missing ice cup causing water to fall fix positioning of fill tube tested icemaker & working CX WILL EMAIL US POP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details: 11/30/2022
CX complaint about unit leaking from the top causing a block of ice on ice bin found that fill tube was slightly pushesd in missing ice cup causing water to fall fix positioning of fill tube tested icemaker & working CX WILL EMAIL US POP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details: 11/30/2022
CX complaint about unit leaking from the top causing a block of ice on ice bin found that fill tube was slightly pushesd in missing ice cup causing water to fall fix positioning of fill tube tested icemaker & working CX WILL EMAIL US POP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 11/30/2022
Was able to access unit. Replaced dual valve and deiced inside where water was over flowing due to old valve. Unit now works as designed. no further work needed
We serviced a
WHIRLPOOL RANGE
Model MET8800FZ01
Near Norfolk, VA 23513
Anthony D.
Job Details: 11/30/2022
cx complaint of f2e1 checked unit to find membrane on control melted from thermal event on cooktop quoted cx $120 service call $110 labor $240.06 part $15 shipping $14.40 tax totaling $499.46 cx agreed and paid $389.46 cx will owe $110 for labor on return visit; ordrng 1 W10903065 (assembly membrane)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM01
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/30/2022
Install gasket and unit is now as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/30/2022
Cx complained the unit did not dispense ice or water. Inspected the unit and found the arm was broken on the seperator so could not hit the switch. Installed new seperator and tested and it now works as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Fairfax Station, VA 22039
Robert W.
Job Details: 11/30/2022
Cx Complaint is the unit is making noise. Inspected unit and found the valve making a strange noise water flow is good just valve making noise. Also found the right door gasket magnet is coming out of gasket. Ordering Valve and door gasket; ordrng 1 W10917313 (Door gasket) and 1 W11535162 (Valve)
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE00
Near Ashburn, VA 20147
Ken M.
Job Details: 11/30/2022
Customer states that the unit only makes ice when the filter is removed. Unit has no water dispenser. Customer has already tried replacing the filter. Issue is in the filter housing. Customer also added that the ice maker is overflowing. Found that the extension is missing from the bail arm. Ordering updated bail arm.; ordrng 1 W11342242 (bail arm) and 1 WPW10121140 (housing) and 1 look (look)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bridgeville, DE 19933
Michael E.
Job Details: 11/30/2022
Replaced turntable motor and control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Chesapeake, VA 23322
Zachery R.
Job Details: 11/30/2022
"cx complaint unit is freezing food in bottom drawer of rc and temps are going from 45 degrees to 25 degrees, cx unhappy with unit. checked temp in bottom draw, cxs temp guage reading 33 degrees, my temp probe is reading 41.3 degrees, fc reading 4.7 degrees. called techline, spoke with Butch advised cx their temp sensors are not accurate and unit is working as designed. left SR number with cx and informed if issues persist to contact kitchen aid with sr number."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Forest Hill, MD 21050
Neil H.
Job Details: 11/30/2022
replaced the harness unit checked good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Bethesda, MD 20816
Dustin F.
Job Details: 11/30/2022
"Inspected unit, installed rail clips. rest of the rail pieces were not needed. Also replaced Heating Element. Tested unit, no leaks or codes present.Unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Great Mills, MD 20634
Robert A.
Job Details: 11/30/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/30/2022
"Cx complaint unit doesn't complete cycles. Entered into diag and found error code F8E1 long fill. The inlet valve had recently been replaced. Disconnected the hot and cold water hoses from off the unit and found the cold water doesn't have enough pressure. The water has slow trickle. Instructed cx to contact certified plumber to repair copper lines for proper water pressure. No parts to replace at this time, the unit runs as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Haymarket, VA 20169
Ezra M.
Job Details: 11/30/2022
"cust stated unit undercooking all foods. calibrated +10 and preheated oven to 350 and cycled unit. 412 - 340, 380 - 341, 379. oven temps cycling properly and averaging 360, which is accurate with the +10 calibration. cust not happy with heat not being constant. advised cust unit reading temps and cycling properly. unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Cockeysville, MD 21030
Keith H.
Job Details: 11/30/2022
cx complaint is unit cooled for a few days and no warm. inspected unit compressor pulling .2amps no forst on evap. unit has leak needs ss tech 3 count; ordrng 1 W10779331 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/30/2022
"cx complaint lofl errors, confirmed complaint, replaced with customer supplied inlet valve and errors perists, sensor checks good but can be malfunctioning, control not sending power to inlet valve. request two tech to remove dryer from top of unit; ordrng 1 W11322903 (cntrl) and 1 W11316246 (switch-wl)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Red Lion, PA 17356
Sal R.
Job Details: 11/30/2022
"I was able to access and replace Door , UNittest good. At CX request , I rehinged the door to swing open left. Unit test good."
We serviced a
MAYTAG WASHER
Model MVW6500MW
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 11/30/2022
Unable to locate 1st attempt ; saved tckt
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOC95EC0AS00
Near Derwood, MD 20855
Julian H.
Job Details: 11/30/2022
CX complaint about unit giving error F1E5 inverter error on mw no errors stored everytime I try to use mw it wont cycle confirmed connections on 4903 relay cn701 cn702 cn703 all looked good Ts states to replaced all 3 components on some point it could be generated by any of them DIFFICULT SETUP MUST BE SET AS 2 COUNTS TIME CONSUMING REPAIR CHARGE CX FOR IT SCHEDULE WITH OFFICE FOR 12/8 CX PIF; ordrng 1 W11346197 (magnetron)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Manquin, VA 23106
Lucas R.
Job Details: 11/30/2022
unpon arrival cx canceled appointment
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Rockville, MD 20852
Roberto I.
Job Details: 11/30/2022
"CX complaint noisy convection fan.Ran the fan, confirmed loud noise. RTeplaced convection fan assy using pre id part. Unit tested ok"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Washington, DC 20011
Samuel R.
Job Details: 11/30/2022
cx complaint unit is not working.inspected unit and found unit to not power on.checked comntrol and found unit getting no power.checked therminal block and unit had a loose connection.reconnected wire properly and unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Richmond, VA 23229
Jerod R.
Job Details: 11/30/2022
tested unit found auger drive and trim broke added pic ordered needed part; ordrng 1 W10837274 (plate) and 1 WPW10347093 (ice container)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crozet, VA 22932
Kyle A.
Job Details: 11/30/2022
Cx complaint of rusty panel. Did confirm and changed panel. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stafford, VA 22554
Tanner B.
Job Details: 11/30/2022
"installed new auger/ yoke, tested unit . job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Washington, DC 20008
Samuel R.
Job Details: 11/30/2022
replaced part and tested unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Norfolk, VA 23517
Anthony D.
Job Details: 11/30/2022
cx complaint unit not cooling properly checked unit to find evap thermistor reading 42kohms not covered in ice indicating bad thermistor ordering thermistor to complete repair; ordrng 1 w10316760 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/30/2022
"cx complaint door was stuck shut was able to get open and found frost everywhere, found top rack rod had come off and was blocking door from closing, allow large gap at top of gasket, frost was melting and refreezing, cleared all ice and made sure drain was clear, reassembled and reinstalled all racks correctly, and heat treated gasket, door closing properly, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/30/2022
"cx complaint door was stuck shut was able to get open and found frost everywhere, found top rack rod had come off and was blocking door from closing, allow large gap at top of gasket, frost was melting and refreezing, cleared all ice and made sure drain was clear, reassembled and reinstalled all racks correctly, and heat treated gasket, door closing properly, tested all ops ok"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Washington, DC 20009
Samuel R.
Job Details: 11/30/2022
cx advised unit is good
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Bowie, MD 20721
Emmanuel R.
Job Details: 11/30/2022
"Cs dispenser door isnmt closing, confirmed complaint. I found the dispenser door doesnt want to stay closed. The retainer clip is not holding.Replaced dispenser and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Centreville, VA 20120
Demonte S.
Job Details: 11/30/2022
Installed the Door Seal. Tested the unit. No leaks or Condensation. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Easton, MD 21601
Alexander W.
Job Details: 11/30/2022
Cx stated FC light went out inspected tested and verified cx complaint installed led light from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS7
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 11/30/2022
"Cs after installing unit , power went out and unit doesnt power up. Confirmed complaint. I found the fuse at the power supply board has blown, replaced fuse with van stock and tested unit. Unit now power on and heats. Unit is now working properly.; used 1 W10138793 (fuse) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, PA 17404
Sal R.
Job Details: 11/30/2022
I was able to access and replace the control board. I then ran a auto test and a calibration. I found the unit to be opperating as designed. UNit test good.; ordrng 1 LOOk (LOOK)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Chesapeake, VA 23323
Zachery R.
Job Details: 11/30/2022
"replaced control, both thermistors, evap fan, fluffed gasket again until return visit. oredering gasket and thermistor cover to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11501317 (gasket) and 1 W10608692 (cover)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB0
Near Arnold, MD 21012
Israel R.
Job Details: 11/30/2022
Installed new heater per service notice. heating element - sp w11540964 - special project s17304. Installed new heater and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 11/30/2022
Unit is no longer at the store rtm states it was returned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near New Castle, DE 19720
Andrew W.
Job Details: 11/30/2022
"Cx complaint is unit not cooling. inspected and could not verify complaint. unit has multiple signs of damage to the cabinet, doors, and the cover for the compressor. inside the unit is dirty and moldy. unit has been plugged in for less than a day and unit has a frozen ice pop inside the freezer. temp in the rc is 36 and temp in the freezer is 6 with both compartments empty and the door open. when checking temp of fc foud active roach infestation. cx stated they did not wish to repair this unit due to the neglect by the renter of the unit. unit is not repairable. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint unit not cooling. Found unit not going into defrost mode, evap covered in ice. Ordering harness with thermal coupling, will use pre-id'd parts on return visit. Cx to allow unit to thaw before I return, scheduling visit for 12/8/22.; ordrng 1 W11546681 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hopewell, VA 23860
John P.
Job Details: 11/30/2022
"Upon arrival CX stated unit started to cool fine few days after tech left and started to make ice, checked temps and found ff at 38 and freezer at 6 degrees and unit was running. Advised CX if unit acts up to call us back. Unit working as designed at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Rockville, MD 20850
Roberto I.
Job Details: 11/30/2022
"CX complaint Rc door not closing properly, broken shelf.Inspectred door, found it too low and also the gasket not sealing on the right top corner. Raised door and molded gasket by using heat until it sealed properly. The unit has a broken shelf in the Rc, advised cx that shelves are not covered by the warranty. She asked for part number. Unit good to go"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Wilmington, DE 19810
Andrew W.
Job Details: 11/30/2022
"Cx complaint is smell of gas, safety call. inspected and could not verify complaint. cx had a GE range prior to this unit that had gas build ups that would blow the oven door open. this scared the cx and she replaced the unit. cx states she has a sensitive nose and smelled gas one morning. used gas sniffer and ran it over every edge of the unit and all gas connections. no gas leaks were detected. checked orifices for proper conversion and adjusted cooktop flames. tested bake and broil and everything tested properly. called Safety and shared findings. unit is working as designed. job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Union Bridge, MD 21791
Brian R.
Job Details: 11/30/2022
called tech line on hold 35 min and spoke to Steve. no codes in unit but when trying to run auto test unit went right to high sprrd spin. 120 at wall and to control and grounds good.unit on its own braker. tested and went through all tests advised. informed to replace con trol and that should fix unit. relaced control and tried to run auto test again. unit ran through all stages. sat here again with unit and ran a entire quick wash to let unit run. unit ran and checks now. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, VA 23323
Zachery R.
Job Details: 11/30/2022
"cx complaint no cool, checked unit, unit at room temp, checked compressor, ran test 4, compressor reading 18 amps. spoke with AR, was advised to order ss components, ordering ss parts to complete repair.; ordrng 1 W11506635 (coupler) and 1 W11506621 (lockring) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504445 (coupler) and 1 W11109499 (drier-tube) and 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 W11504450 (lockring) and 1 W11411956 (condenser) and 1 W11504445 (coupler) and 1 W11504431 (coupler) and 1 W11224256 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
"Installed new doors, gasket and nameplate. Unit is back to normal operations."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Quinton, VA 23141
Lucas R.
Job Details: 11/30/2022
cx complaint unit leaking checked unit found leak from sump ordered sump 33 in stock; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 11/30/2022
Did not make it to this store today will revisit; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near West York, PA 17404
Drew B.
Job Details: 11/30/2022
cx complaint that unit started smoking and flashed the f6e1 code and since couldnt get the unit to cool down even after disconnecting power to attempt to self solve ... but still pops up the code was able to run unit and veirfy cooktop operates and the element is not broken and got unit to preheat up to 350.. stayed ahile then after coming back inside flashed the f6e1 code ordering control call to reschd when in to return .; ordrng 1 W11528352 (control spec order)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Richmond, VA 23294
Jerod R.
Job Details: 11/30/2022
"replaced ordered parts , unable to test as unit was not connected to power"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Richmond, VA 23231
Chris B.
Job Details: 11/30/2022
cx stated they have ext warranty advised cx to call ext warranty comp
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Forest Hill, MD 21050
Neil H.
Job Details: 11/30/2022
replaced the harness unit checked good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Yorktown, VA 23693
Justin W.
Job Details: 11/30/2022
cx complaint unit has error code f1e4. unable to replicate or pull any error codes at time of visit. heated water up for 2 minutes interrupting process and restarting process to try to get error code. cx stated he believes error code that showed was related to door switchs. checked to confirm door switches working properly at time of visit. unit is heating as designed and exhausting.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Fairfax Station, VA 22039
Robert W.
Job Details: 11/30/2022
Cx Complaint is the unit is making noise. Inspected unit and found the valve making a strange noise water flow is good just valve making noise. Also found the right door gasket magnet is coming out of gasket. Ordering Valve and door gasket; ordrng 1 W10917313 (Door gasket) and 1 W11535162 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, VA 22152
Carl R.
Job Details: 11/30/2022
"Cx complaint is, Not Cooling - Both Sections - Side by Side Refrigerator.heard relay start to compressor click and fan running. Opened doors to refrigerator and no cold air. Pulled unit from wall and removed cover to compressor. Checked compressor values. Front and top pins 7 ohms, back and top ohms 6.8ohms, bottom pins 13 ohms. Compressor checks out good. Needs start rela and capacitor ,Ordering start relayW11547180 capacitor. WPW10662129; ordrng 1 WPW10662129 (Capacitor) and 1 W11547180 (Start relay)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Mount Holly Springs, PA 17065
Andrew S.
Job Details: 11/30/2022
Cx complaint is that the stovetop light is staying on and can't be shut off. Upon arrival I found that the relay on the control was stuck on. I was able to access and replace the control and light bulb. I then tested the unit and the light is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Manassas, VA 20112
Demonte S.
Job Details: 11/30/2022
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't Cooling. I then checked the pressures to the unit. I'm getting 0 on the low side & 70 Psi on the high side. I then checked the Refrigerator for Dye. No Dye found in the Compressor Section. I then checked the Fresh Food Section. No Dye. Checked the Freezer Section. No Dye. I then ran Service Diagnostics on the unit. Put unit into Service Test 4. I then filled the unit. With 140 Psi of Nitrogen. Let the unit sit for 20 mins. No change in the pressures. Filled the unit with Freon to 120 Psi. Unit is starting to Cool. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/30/2022
cx complaint unit making noise and console not working correctly checked unit found F2E1 stuck key code console acting spuratic log lock checked good also found oil leaking from bearing in gearcase making noise; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 look (look)
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Vienna, VA 22181
Jason A.
Job Details: 11/30/2022
CX complaint DW rinse aid level doesnt change. Not cleaning well. Replaced dispenser & test wash. Dispenser opens / good drain / heats. Adivsed CX use Heavy cycle heat dry & hi temp wash along with affresh or distilled vinegar wash > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Lorton, VA 22079
Robert W.
Job Details: 11/30/2022
Cx Complaint is the unit wont run error F8E3. Inspected unit and found error F8E3 unit just draining pulled console and found the control has corrosion on board at pressure switch and has shorted pout the board causing unit to think it has water. Replaced board and calibrated and tested unit unit is now working properly.
We serviced a
KITCHENAID RANGE
Model KSEG700EBS1
Near Milton, DE 19968
Michael E.
Job Details: 11/30/2022
Replaced convect assembly as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chesterfield, VA 23838
John P.
Job Details: 11/30/2022
"CX complaint unit not working checked unit found bad actuator, replaced calibrated tested working as designed.; ordrng 1 W10913953 (Actuator JPV/S) and 1 W10913953 (Actuator JPV/S)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 11/30/2022
Per previous diag I was able to access and replace the evap harness and thermistor. i then repowered the unit and found that it began developing a frost pattern and started cooling. Unit is now functioning as intedned. Job complete
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Gainesville, VA 20155
Demonte S.
Job Details: 11/30/2022
Inspected the unit. Found that the cx is saying that the unit will cool then it stops cooling at times. I advised the cx that the temperature has a lot to do with the location of the refrigerator. Cx has the refrigerator out in the garage. Checked the refrigerator. Refrigerator is cooling. I advised that the cx moves the refrigerator into a household setting. Once refrigerator is moved to let the unit sit for 72 hours before plugging the unit in. Unit is working as Designed.
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/30/2022
Upon arrival i found that the ice maker had been making ice very well. I scooped out ice to test and water is flowing as it should. Unit is working properly. Job is complete
We serviced a
JENNAIR REFRIGERATOR
Model JS42SEDUDW14
Near Vienna, VA 22180
Jason A.
Job Details: 11/30/2022
CX complaint FRIDGE cooled for a few days after evap was replaced. Evap leak. See SDpics. Replaced evap & check for leaks. Run vac & filled with 7.50 OZ R134. Compressor runs & creates frost pattern but weak & only partial HI low side pressures 19psi & hi side 90psi. Need to return with compressor + 2Count2Tech sealed syst > JJ; ordrng 1 LOOK (LOOK) and 1 2Count2Tech (2Count2Tech) and 1 W10841139 (compressor) and 1 WPW10143759 (dryer UV)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Frederick, MD 21701
Brian R.
Job Details: 11/30/2022
came out to replace parts and pulled gearcase out box and clutch teeth is broken. will need to reorder part. took picture of broken piece as well. advised cx we will try to put a rush on part and get back out as soon as we can. office to reschedule.; ordrng 1 W11454741 (Gearcase Re Order)
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Lochearn, MD 21207
Andrew H.
Job Details: 11/30/2022
"Cx complaint leaking from bottom left of unit, ran test cycle, water leaked immediately. Removed front ring of bellows, found rear ring not fully seated in groove. Installed ring properly, tested unit again, unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aspers, PA 17304
Bernard M.
Job Details: 11/30/2022
"Replaced all parts per previous tech, ran test cycle and unit completed cycle without any further issues. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW
Near Woodstock, VA 22664
Danny R.
Job Details: 11/30/2022
ran unit found pressure hose off control reinstalled the clip and hose doesnt make noise any more
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Richard B.
Job Details: 11/30/2022
"CX complant. Fridge made noise then stopped cooling. Inspected unit and found thermister tests are all the same for fresh food . Found condenser vent clogged with dust and too close to wall. Moved unit out, Cleaned vent , Changed main control kit and set temps to recomended Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21215
Andrew H.
Job Details: 11/30/2022
"installed oven igniter, tested, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/30/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Virginia Beach, VA 23464
Branden R.
Job Details: 11/30/2022
"cx complaint aig-washer not cleaning clothes properly checked unit and found no errors stored to unit , disassembled and found oil coming from gearcase along with washplate stuck on gearcase ordering all parts for proper repair and 1 ( LOOK/LOOK ); ordrng 1 W11558969 (washplate) and 1 W11393684 (gearcase) and 1 W10754158 (motor) and 1 W10754448 (clutch) and 1 W10754161 (rotor)"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Lochearn, MD 21207
Andrew H.
Job Details: 11/30/2022
"Cx complaint leaking from bottom left of unit, ran test cycle, water leaked immediately. Removed front ring of bellows, found rear ring not fully seated in groove. Installed ring properly, tested unit again, unit is now working properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Reading, PA 19610
Fred G.
Job Details: 11/30/2022
cx complaint units water dispenser is sticking when pressing. inspected unit and found when pressing the paddle the paddle is not fully releasing and more water is dispensing then needed. removed paddle and found paddle switch was continuity intermittenly when pressed in. also found paddle its slef is slightly warpped and not releasing switch. replaced both paddle and switch and found unit now works as designed. cx also complained that ice is think and large sized and sometimes they find balls of ice. i found the ice door is not fully closing. was able to place some water down it and it did not hold. ordering ice door and cx does not want to replace their copper water line so we will hold off the regulator. schedule cx for 12/9/22; ordrng 1 W11189145 (door-ice) and 1 looklook
We serviced a
KITCHENAID RANGE
Model KSEG700EBS1
Near Milton, DE 19968
Michael E.
Job Details: 11/30/2022
Replaced convect assembly as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Clarksville, MD 21029
Ricardo S.
Job Details: 11/30/2022
"Cx complains that the ice maker not working properly.. cx need to raise temp to get ice, inspected unit,t he Fc temp 0 degrees, the Rc temp 43 degrees, ice box fan and fill tube cks ok, the evaporator has too much frost build up, air flow issue .. order parts; ordrng 1 w11578030 (evaporator fan) and 1 W11224256 (cntrl-elec)"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/30/2022
Upon arrival i found that the ice maker had been making ice very well. I scooped out ice to test and water is flowing as it should. Unit is working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Virginia Beach, VA 23455
Austin D.
Job Details: 11/30/2022
came out to resolve the issue with the unit. disassembled as needed. repalced the sump and pump. tested operation. unit is good to go. no issues with pump and no leaks present. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Brambleton, VA 20148
Daniel J.
Job Details: 11/30/2022
installed motor pump and dispenser tested verified detergant entering tub and follwing through pump
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Norfolk, VA 23517
Anthony D.
Job Details: 11/30/2022
cx complaint unit not cooling properly checked unit to find evap thermistor reading 42kohms not covered in ice indicating bad thermistor ordering thermistor to complete repair; ordrng 1 w10316760 (thermistor)
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Glen Allen, VA 23059
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint unit not making ice. Found recirculuation pump not sensing water level. Confirmed fill, drain function of unit. Ordering recirculation pump and control in the event that the pump damaged it when failing.; ordrng 1 W11542867 (pump) and 1 W11034363 (cntrl-elec)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KMHS120ESS09
Near Leesburg, VA 20176
Ken M.
Job Details: 11/30/2022
"Customer complaint is that the unit not heating. Unit tested and buzzes loudly, but does not heat. Confirmed power out of the control. Capacitor tested good. Diode tests open in both directions. Recommend replacement of magnetron and diode. Magnetron and diode replaced and unit retested. Unit is working properly. Old magnetron left with customer. Diode returned for quality analysis."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
installed left and right friction sleeves had husband check door after no complaints
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Midlothian, VA 23112
John P.
Job Details: 11/30/2022
CX complaint unit noisy checked unit found drain hose tapping back of unit advised all other noises were normal explain CX cycle selection tested unit working as designed.
We serviced a
JENN-AIR OVEN
Model JJW3830IL00
Near Smithfield, VA 23430
Justin W.
Job Details: 11/30/2022
cx complaint f2e1 error code. confirmed complaint. ordering ui to complete repair.; ordrng 1 W11449114 (ui ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Richmond, VA 23223
Jerod R.
Job Details: 11/30/2022
"new ice make did not have proper harness , looking up harness and ordered correct; ordrng 1 W10715709 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW
Near Woodstock, VA 22664
Danny R.
Job Details: 11/30/2022
ran unit found pressure hose off control reinstalled the clip and hose doesnt make noise any more
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ04
Near Dover, DE 19904
Frederick R.
Job Details: 11/30/2022
CX complaint is door damage on delivery. Replaced FC door per prior diagnosis. Did not need UI because door came with one. Unit is now repaired and is working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
"F10E5 Diverter leak, F10E4 Diverter cant fine home position, F9E4 Tub light failure, F8E4 Over flow, F10E2Motor wax error. Customer complaint unti was beeping at them and the unit was just beeping. I ran the test and i did not find anything wrong no leaking i found a bounch of error codes. But clear the error codes and ran test no error codes came back no leaking from the unit. I could not get the unit to give me anyh error codes and completed an express wash. I check all connector maybe a glich or maybe somehting loose. Unit is good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/30/2022
Cx complaint the unit makes noise while dispensing water. When arrived dispensed water from door and could hear loud buzzing noise from inside unit. The inlet valve was buzzing. Removed covers and accessed the valve. Dispensed water again and the valve didn't make noise. The covers weren't placed on correctly. Placed covers and filter back together and dispensed more water and the valve no longer makes noise. Unit checks good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Westminster, MD 21158
Brian R.
Job Details: 11/30/2022
came out and replaced parts ordered and tested unit. ran a DLMS cycle and started a normal cycle. unit ran and checked. cx said they will ruyn a few loads and see how unitb does. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Glen Allen, VA 23059
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint door falling down too fast. Found hinge springs worn, not holding door as it falls. Ordering hinges.; ordrng 1 W11573703 (hinge (left)) and 1 W11573702 (hinge (right))"