We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOC95EC0AS00
Near Derwood, MD 20855
Julian H.
Job Details:
11/30/2022
CX complaint about unit giving error F1E5 inverter error on mw no errors stored everytime I try to use mw it wont cycle confirmed connections on 4903 relay cn701 cn702 cn703 all looked good Ts states to replaced all 3 components on some point it could be generated by any of them DIFFICULT SETUP MUST BE SET AS 2 COUNTS TIME CONSUMING REPAIR CHARGE CX FOR IT SCHEDULE WITH OFFICE FOR 12/8 CX PIF; ordrng 1 W11346197 (magnetron)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Annandale, VA 22003
Carl R.
Job Details:
11/30/2022
"Cx complaint is Not Starting or Operating - Dishwasher. Found that the control panel is no longer intact and UI is no longer Illuminating. Need to start with control panelW11116422. UI W10918487, control will be used on return . Needs these part to determine if more parts are needed.; ordrng 1 W11116422 (Control panel) and 1 W10918487 (Housing UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/30/2022
"the client complains about a rattling noise, inspected unit,, the noise comes from underneath, from the condenser, so i raise the front legs and now the noise go away.. unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/30/2022
"the client complains about a rattling noise, inspected unit,, the noise comes from underneath, from the condenser, so i raise the front legs and now the noise go away.. unit cks ok"
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
found boot loose reinstalled checks ok that would make noise and leak
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
found boot loose reinstalled checks ok that would make noise and leak
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aspers, PA 17304
Bernard M.
Job Details:
11/30/2022
"Replaced all parts per previous tech, ran test cycle and unit completed cycle without any further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Wilmington, DE 19808
Andrew W.
Job Details:
11/30/2022
Cx complaint is ice maker not making ice. inspected and verified complaint. tested ice maker and it had no error codes E0. tested fill and water did not fill the ice tray. checked water filter and found an after market filter in the unit. tested calling water with and without the filter to show the cx that the filter was the issue. cx needs an every drop filter and the issue will be corrected. unit is otherwise working as designed. job complete
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, VA 23231
Chris B.
Job Details:
11/30/2022
cx comp unit will not pre heat insp unit conf cx comp found power cord very loose tightened power cord also found convection fan not working ordering convection fan ; ordrng 1 W11582241 (convection fan)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/30/2022
Cx complained the unit did not wash. Inspected the unit and found the agitator is stripped. Unit needs new agitator; ordrng 1 W10902814 (agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
installed right side door leveled doors and installed name badge
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Norfolk, VA 23502
Austin D.
Job Details:
11/30/2022
could not locate the unit. spoke to the GM who stated she will locate the unit and call us once it is found.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL01
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/30/2022
Installed the Door Gasket. Heated the Door Gasket with Heat Gun. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Bel Air, MD 21015
Neil H.
Job Details:
11/30/2022
cx complaint leaking from the ceiling where reservoir and filter head is both parts are needed.; ordrng 1 W11168758 (reservoir) and 1 W11194438 (Whirlpool Refrigerator Water Filter Housing)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21215
Andrew H.
Job Details:
11/30/2022
"installed oven igniter, tested, unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21215
Andrew H.
Job Details:
11/30/2022
"installed oven igniter, tested, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Washington, DC 20008
Samuel R.
Job Details:
11/30/2022
replaced part and tested unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Wilmington, DE 19805
Andrew W.
Job Details:
11/30/2022
"Cx complaint is unit making loud rattling noise as well as inconsistent cooling. inspected and verified complaint. found horizontal line across cabinet body where the refrigerant lines travel the body of the unit. the rattling was stemming from this area. the back cover of the fridge also had been dented inward causing the cover to hit the compressor and the condenser fan and motor. inside the drip pan there was a dark substance that was identified as a bacteria that was back filling into the drain tube into the fc. both rc and the fc doors had defective gaskets. the UI was not fully responding when trying to enter diagnostics. called WPTL to document. Per WPTL unit is not repairable. informed cx to contact extended warranty provider for further steps. job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
found boot loose reinstalled checks ok that would make noise and leak
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"CX complaint: Unit leaking out of bottom right front of Brand new DWInspected unit, confirmed complaint(took picture of leak)Inspected and replaced Gasket, tested unit, still leaked. Pulled off front door panel, confirmed Vent fan housing and gasket were good and not leaking( no water evidence inside door panel. Resecured Door panel and tested unit, leak gone. Ran 4 cycles to confirm. unit now operating as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW02
Near Reston, VA 20194
Christian C.
Job Details:
11/30/2022
Installed upper and lower cam. Issue still persists. When FC door is almost closed it jumps and makes a knocking noise. Called techline. SR#7735167461. Advised to replace upper and lower cams and add perma gum. Ordering cams and permagum. Parts none at upper marlboro 10+ at whirlpool.; ordrng 1 W10876198 (cam FC lower) and 1 WPW10248015 (cam FC upper) and 1 212643 (permagum sealer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
replaced right side door due to dent installed name badge and new nameplate
We serviced a
WHIRLPOOL OVEN
Model RBS245PDT14
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/30/2022
"cx complaint unit not heating properly, bake element never comes on and broil element stays on forever and cx has to turn unit off. went over oow pricing and cx declined service, would rather buy new considering age of unit. no service provided, no money collected"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Montpelier, VA 23192
Eric F.
Job Details:
11/30/2022
Confirmed cx complaint unit making grinding noise after running for a few minutes. Found blower wheel making contact with housing after unit gets up to running temp. Ordering wheel and motor.; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
WHIRLPOOL DRYER
Model WET4124HW
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/30/2022
Contacted CX when i was on my Way she called me back and asked to reschedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/30/2022
"arrived at cx house to diagnose washer shaking alot. cx thought repair would be covered under 10yr limited parts warranty, advised cx that only covers cost of motor and basket. went over oow pricing and cx declined service. no service provided, no money collected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Chantilly, VA 20152
Ezra M.
Job Details:
11/30/2022
"no ice. still showing error e2, optic sensor light not on. reset unit, optics working, ice maker cycled and filled."
We serviced a
WHIRLPOOL DRYER
Model WTW7000DW0
Near Silver Spring, MD 20910
Samuel R.
Job Details:
11/30/2022
cx complaint unti is not working.inspected unti and found unit to have error code f02 and f0e3.ran service test and unit worked well.recalibrated unit and found unit full of suds.advised cx to properly load unit and care for unit.unit is working as it should.
We serviced a
WHIRLPOOL DRYER
Model WTW7000DW0
Near Silver Spring, MD 20910
Samuel R.
Job Details:
11/30/2022
cx complaint unti is not working.inspected unti and found unit to have error code f02 and f0e3.ran service test and unit worked well.recalibrated unit and found unit full of suds.advised cx to properly load unit and care for unit.unit is working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near New Castle, DE 19720
Andrew W.
Job Details:
11/30/2022
"Cx complaint is unit not cooling. inspected and could not verify complaint. unit has multiple signs of damage to the cabinet, doors, and the cover for the compressor. inside the unit is dirty and moldy. unit has been plugged in for less than a day and unit has a frozen ice pop inside the freezer. temp in the rc is 36 and temp in the freezer is 6 with both compartments empty and the door open. when checking temp of fc foud active roach infestation. cx stated they did not wish to repair this unit due to the neglect by the renter of the unit. unit is not repairable. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near New Castle, DE 19720
Andrew W.
Job Details:
11/30/2022
"Cx complaint is unit not cooling. inspected and could not verify complaint. unit has multiple signs of damage to the cabinet, doors, and the cover for the compressor. inside the unit is dirty and moldy. unit has been plugged in for less than a day and unit has a frozen ice pop inside the freezer. temp in the rc is 36 and temp in the freezer is 6 with both compartments empty and the door open. when checking temp of fc foud active roach infestation. cx stated they did not wish to repair this unit due to the neglect by the renter of the unit. unit is not repairable. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near ,
Eric F.
Job Details:
11/30/2022
"Could not confirm cx complaint. Cx says noise is intermittent. Ran through all mechanical processes with cx there, could not replicate issue. Requested cx take video of issue when it happens again and call back with recording, please have tech team review noise for pre-id."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, VA 22031
Richard B.
Job Details:
11/30/2022
"CX complant. Door not sealing. Prior diagnosis found door needs replacing. Replaced freezer door and heated gasket so gap is sealed. Advised CX to leave closed for two hours. Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
customer purchased unit on 11/10 had a sevice call through homedepot tech from there deemed it needed to be replaced checked outlet and connectins at control 120 vac from wallplate into rfi filter only geting 8.4 volts out of filter ordering filter and control inscase inbale to test control functions with out the 120 from filter customer wants unit replaced also due to time from work and having no unit to washa clothing while waiting on repairs to be made; ordrng 1 W11316771 (rfi filter 1) and 1 W11583890 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22204
David J.
Job Details:
11/30/2022
CX cancel that door husband is not home and she needs to run errands will call us to reschedule
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Richmond, VA 23294
Jerod R.
Job Details:
11/30/2022
"replaced ordered parts , unable to test as unit was not connected to power"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Westminster, MD 21158
Brian R.
Job Details:
11/30/2022
came out and replaced parts ordered and tested unit. ran a DLMS cycle and started a normal cycle. unit ran and checked. cx said they will ruyn a few loads and see how unitb does. job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHV04
Near Bowie, MD 20721
Shane B.
Job Details:
11/30/2022
arrived and installed new UI. restored power. temps in unit were good. cx said it stopped cooling once since last visit. unit is working as designed. cx is going to monitor temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, MD 20716
Emmanuel R.
Job Details:
11/30/2022
"Cs unit is not cooling both sections, confirmed complaint. Unit is not cooling. Upon inspection i found the compressor starts to humm for about 15seconds then shuts down. Compressor extremly hot to the touch at 208degrees and pulling 603 watts when it tries to kick on. Compressor is seized and needs to be replaced. Customer is not very happy and says he will be calling whirlpool to see what they can do for him. Customer denied repairs at this time. I collected $120 for service call."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Scottsville, VA 24590
Kyle A.
Job Details:
11/30/2022
Cx complaint of having to run two cycles to dry clothes. Did confirm moisture sensor failed diagnostic test and ui has a stuck key. Ordering ui and moisture harness.; ordrng 1 W11419059 (Ui) and 1 WPW10298258 (Moisture harness) and 1 WP8577274 (Thermistor)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Norfolk, VA 23502
Branden R.
Job Details:
11/30/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Norfolk, VA 23502
Branden R.
Job Details:
11/30/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/30/2022
Upon arrival i found that the ice maker had been making ice very well. I scooped out ice to test and water is flowing as it should. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Smithfield, VA 23430
Justin W.
Job Details:
11/30/2022
flipped breaker. removed microwave to access cord to pull oven. pulled oven onto oven dolley. replaced blower. reinstalled oven. pulled cable through to microwave compartment. struggled to get microwave in alone. successfully shimmied microwave in while somehow feeding cable through to junction box for both microwave and oven. rehooked up terminal to oven. tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, MD 20716
Emmanuel R.
Job Details:
11/30/2022
"Cs unit is not cooling both sections, confirmed complaint. Unit is not cooling. Upon inspection i found the compressor starts to humm for about 15seconds then shuts down. Compressor extremly hot to the touch at 208degrees and pulling 603 watts when it tries to kick on. Compressor is seized and needs to be replaced. Customer is not very happy and says he will be calling whirlpool to see what they can do for him. Customer denied repairs at this time. I collected $120 for service call."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, DE 19711
Frederick R.
Job Details:
11/30/2022
CX complaint is WM does not drain. Inspected/tested then replaced harness and drain pump per prior diangosis. Retested after reapir and the WM is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Sterling, VA 20164
Christian C.
Job Details:
11/30/2022
Cx complaint unit dispenses water slowly. Inspected unit tested water with filter in and water is slow. Removed filter and water is still slow. Installed my water bypass cap and water flows strong. Ordering filter head and filter.; ordrng 1 W11346623 (filter head) and 1 EDR4RXD1 (filter)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenville, PA 17329
Sal R.
Job Details:
11/30/2022
"CX complaint was that the unti was leaking. I was able to access and inspect the inlet valve , drain pump, drain hoses and the gearcase. I found no evidance of leaking or water marks. I ran a auto teat and fou d no issues. I recalibrated and also ran a Quick wash cycle. I found no evidance of leaking. CX is going to use the unit as they nornaly would and call if leak returns. CX informed me that leak only happened 1 time. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Edgewater, MD 21037
Shane B.
Job Details:
11/30/2022
installed orderd parts. door is sealing. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Cockeysville, MD 21030
Keith H.
Job Details:
11/30/2022
cx complaint is unit cooled for a few days and no warm. inspected unit compressor pulling .2amps no forst on evap. unit has leak needs ss tech 3 count; ordrng 1 W10779331 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Garden, VA 22959
Kyle A.
Job Details:
11/30/2022
Installed valve but found unit is now dispensing very little water. Filter is clogged. Informed cx to replace filter.; ordrng 1 W11162040 (Hose)
We serviced a
MAYTAG WASHER
Model MVW6230HW29
Near Scottsville, VA 24590
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit making a loud rattle during spin. Did confirm back panel is warped causing it to bang against unit. Will need to return with panel and screws.; ordrng 1 W11486091 (Rear panel) and 6 W10660565 (Screw)s
We serviced a
WHIRLPOOL DRYER
Model WET4124HW
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/30/2022
Contacted CX when i was on my Way she called me back and asked to reschedule.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Eric W.
Job Details:
11/30/2022
"cx complaint was cycle does not complete, error code e4-f8 flashes and there is a beep error code when trying pulled unit out and seen the tub was cracked at the bottom left side; ordrng 1 W11409866 (tub)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details:
11/30/2022
Cx complaint unit is not working properly inspected unit found main spindle off reseated checked over unit now functions normally
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details:
11/30/2022
Cx complaint unit is not working properly inspected unit found main spindle off reseated checked over unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Midlothian, VA 23112
John P.
Job Details:
11/30/2022
CX complaint unit noisy checked unit found drain hose tapping back of unit advised all other noises were normal explain CX cycle selection tested unit working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Rockville, MD 20850
Julian H.
Job Details:
11/30/2022
replaced parts & working
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/30/2022
"CX complaint about one of the burners not igniting properly causing a gas smell use gas sniffer to detect any type of leak while is off none found tested burners & found rf burner not igniting issue with burner head asm that has ignitor replaced from VS & working SR# 7735080033; ordrng 1 WPW10515455 (burnr-head rf to restock JH VS), used 1 wpw10515455 (burner head) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Norfolk, VA 23511
Anthony D.
Job Details:
11/30/2022
upon arrival opened rc door noticed door was damaged advised cx that i would have to order new door replaced fc door steamed gasket unit working as designed also did not have new nameplate advised cx i would order nameplate with new door also ordering 1 LOOK/LOOK 2 cnt to allow time to get on base; ordrng 1 LW10648584 (door) and 1 W11178521 (nameplate) and 1 LOOK/LOOK (2 count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Martinsburg, WV 25405
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok.."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Vienna, VA 22181
Jason A.
Job Details:
11/30/2022
CX complaint DW rinse aid level doesnt change. Not cleaning well. Replaced dispenser & test wash. Dispenser opens / good drain / heats. Adivsed CX use Heavy cycle heat dry & hi temp wash along with affresh or distilled vinegar wash > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMS01
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/30/2022
"Knocked on door, CX said it was too late and tonight wasnt gonna work. i left a TY card, hes gonna call and reschedule.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cheverly, MD 20785
Shawn D.
Job Details:
11/30/2022
was on the way to job got phone call from office saying cx does not need service unit is getting replaced
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Bel Air, MD 21014
Neil H.
Job Details:
11/30/2022
checked temp and cx calb. up to+10 and the temp in dia realtime matched my temp probe in the oven so running for over 45 mins stays consistant unit checked good now raised up another 5+ to +15
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Wilmington, DE 19810
Andrew W.
Job Details:
11/30/2022
"Cx complaint is smell of gas, safety call. inspected and could not verify complaint. cx had a GE range prior to this unit that had gas build ups that would blow the oven door open. this scared the cx and she replaced the unit. cx states she has a sensitive nose and smelled gas one morning. used gas sniffer and ran it over every edge of the unit and all gas connections. no gas leaks were detected. checked orifices for proper conversion and adjusted cooktop flames. tested bake and broil and everything tested properly. called Safety and shared findings. unit is working as designed. job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Fred G.
Job Details:
11/30/2022
"i was able to access unit and replace the sump assy, and heating element as per previous tech. I found the units control is working as designed. no need to replace. tested unit for leaks and found unit now checks good."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Fred G.
Job Details:
11/30/2022
"i was able to access unit and replace the sump assy, and heating element as per previous tech. I found the units control is working as designed. no need to replace. tested unit for leaks and found unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Williamsport, MD 21795
Danny R.
Job Details:
11/30/2022
"unit had a bad cap it wouldnt power the motor replaced with van stock checksok; ordrng 1 w11395618 (cap look look dr vs), used 1 w11395618 (cap look look dc vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Wilmington, DE 19808
Andrew W.
Job Details:
11/30/2022
Cx complaint is ice maker not making ice. inspected and verified complaint. tested ice maker and it had no error codes E0. tested fill and water did not fill the ice tray. checked water filter and found an after market filter in the unit. tested calling water with and without the filter to show the cx that the filter was the issue. cx needs an every drop filter and the issue will be corrected. unit is otherwise working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Wilmington, DE 19808
Andrew W.
Job Details:
11/30/2022
Cx complaint is ice maker not making ice. inspected and verified complaint. tested ice maker and it had no error codes E0. tested fill and water did not fill the ice tray. checked water filter and found an after market filter in the unit. tested calling water with and without the filter to show the cx that the filter was the issue. cx needs an every drop filter and the issue will be corrected. unit is otherwise working as designed. job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Virginia Beach, VA 23451
Austin D.
Job Details:
11/30/2022
came out to resolve the issue with the washer. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Montpelier, VA 23192
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit leaking from freezer compartment. Found inline fill tube to ice maker not seated in ice maker tray. Properly seated fill tube, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Burke, VA 22015
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is leaking water, Inspected unti and found unit falls in Scode for element replacement the element bushing has failed and allowing unit to leak. Replaced element and tested unit is working properly."
We serviced a
WHIRLPOOL RANGE
Model KCGS950ESS02
Near California, MD 20619
Robert A.
Job Details:
11/30/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOC95EC0AS00
Near Derwood, MD 20855
Julian H.
Job Details:
11/30/2022
CX complaint about unit giving error F1E5 inverter error on mw no errors stored everytime I try to use mw it wont cycle confirmed connections on 4903 relay cn701 cn702 cn703 all looked good Ts states to replaced all 3 components on some point it could be generated by any of them DIFFICULT SETUP MUST BE SET AS 2 COUNTS TIME CONSUMING REPAIR CHARGE CX FOR IT SCHEDULE WITH OFFICE FOR 12/8 CX PIF; ordrng 1 W11346197 (magnetron)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Richmond, VA 23221
Jerod R.
Job Details:
11/30/2022
"tested unit found unit drain pump is becoming weak and not pumping as it should , ordered new drain pump, will need 2 men as unit is stacked; ordrng 1 W11458345 (drain)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/30/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHP519ESS6
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit did not heat. Installed new magnetron, diode and capacitor per wp and tested and it now heats. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Maidens, VA 23102
Jerod R.
Job Details:
11/30/2022
"tested unit found unit has foam blocking rear duct to ref/ice maker , used endoscope and added pics to ticket called tech line"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Newport News, VA 23601
Justin W.
Job Details:
11/30/2022
arrived to find outer tub damaged. checked spin basket was good. reordering tub; ordrng 1 W10381078 (tub (reorder)) and 1 look (look)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Smithfield, VA 23430
Justin W.
Job Details:
11/30/2022
flipped breaker. removed microwave to access cord to pull oven. pulled oven onto oven dolley. replaced blower. reinstalled oven. pulled cable through to microwave compartment. struggled to get microwave in alone. successfully shimmied microwave in while somehow feeding cable through to junction box for both microwave and oven. rehooked up terminal to oven. tested unit working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Smithfield, VA 23430
Justin W.
Job Details:
11/30/2022
flipped breaker. removed microwave to access cord to pull oven. pulled oven onto oven dolley. replaced blower. reinstalled oven. pulled cable through to microwave compartment. struggled to get microwave in alone. successfully shimmied microwave in while somehow feeding cable through to junction box for both microwave and oven. rehooked up terminal to oven. tested unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Virginia Beach, VA 23454
Austin D.
Job Details:
11/30/2022
came out to resovle the issue. previous tech did not see that both hoses were chewed up. went to lowes to get the correct drain hose needed. came back and installed both drain hoses. tested operation. unit is good to go. no leaks present.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Wilmington, DE 19810
Andrew W.
Job Details:
11/30/2022
"Cx complaint is frosting in the freezer and low cooling in the fridge. inspected and verified complaint. found fc heavily packed with bags and food. this was hitting the bar of the inside of the fc door and not closing fully allowing the warm air in to cause frosting. the packed freezer is also imapacting the air flow to the rc. informed cx to move some of the product in the fc to allow for air flow and to help keep the doors shutting properly. unit is working as designed, job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Richmond, VA 23226
Jerod R.
Job Details:
11/30/2022
"tested unit found unit had leak at diverter, unit will need new sump assm. part is covered by 5 year warranty; ordrng 1 W10899563 (pump&motor)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25401
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL COOKTOP
Model MER8800FZ3
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/30/2022
Cx complained the units burners and oven did not work. Inspected the unit and found there is a broken wire. Installed a bare wire adaptor and tested and it now heats. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Dunkirk, MD 20754
Shane B.
Job Details:
11/30/2022
installed orderd part. ran calibration and service cycle. unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, PA 17404
Sal R.
Job Details:
11/30/2022
I was able to access and replace the control board. I then ran a auto test and a calibration. I found the unit to be opperating as designed. UNit test good.; ordrng 1 LOOk (LOOK)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Parkton, MD 21120
Keith H.
Job Details:
11/30/2022
cx complaint is unti not washing properly inspected unit and found multiple errors tested and found weak agitaion and no spin. found some parts rusted asked cx about a basement flood shes says there was none/ orderin parts; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 W10721967 (clutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Aldie, VA 20105
Ezra M.
Job Details:
11/30/2022
"no ice, not defrosting properly, all lights out, not showing doors opened. reset unit, checked pantry ui, connections good. unit now recognizing doors opening, lights coming on. suspect issue with pantry harness. ordering harness.; ordrng 1 W11170612 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
11/30/2022
Was able to access unit. Replaced dual valve and deiced inside where water was over flowing due to old valve. Unit now works as designed. no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
11/30/2022
Was able to access unit. Replaced dual valve and deiced inside where water was over flowing due to old valve. Unit now works as designed. no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Virginia Beach, VA 23451
Austin D.
Job Details:
11/30/2022
came out to resolve the issue with the unit. disassembled the unit as needed. repalced the ehater and testted the unit. found no leaks present. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/30/2022
"cx complaint banging noise, checked unit found no error codes, ran cycle with 5 towels, noise coming from hoses hitting back panel, and back panel vibrating on frame secured hoses with zip ties, and added foam gasket to bottom of panel, tested several times, unit working as designed, called techline spoke with travis"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
Customer complaint unit was overfrosting but now the unit looks like is starting to recover. I tested the fan ice maker and humidity control and everything is working. MAybe the door stayed open or we may have to wait for the unit to fail again becaseu it seems like the unit is clearing it by it self.
We serviced a
JENNAIR COOKTOP
Model JGD3430WS00
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/30/2022
"cx complaint flames uneven and cooktop allowing cold air and occasional critter into house, cx has to block vent opening, found installed properly under counter venting outside goes under deck, wall cap needs to be replaced, no closig shut allowing air and critters in, adjuster all burner flames to cx request, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Montpelier, VA 23192
Eric F.
Job Details:
11/30/2022
Confirmed cx complaint unit making grinding noise after running for a few minutes. Found blower wheel making contact with housing after unit gets up to running temp. Ordering wheel and motor.; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
11/30/2022
"Cx complains that the microwave door is broken, inspected unit, the plastic on the cover choke and part of the glass door is broken, unit needs a new door assy, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11031967 (door/mw)"