We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/30/2022
Replaced turntable motor and control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lusby, MD 20657
Robert A.
Job Details:
11/30/2022
Cx complaint that the unit aggressively banging. I inspected the unit and confirmed the complaint. I found error codes: f0e5 f0e2. I checked the suspension and found the basket leaning to the left. I found the LF suspension rod popped out of place. I secure the LF suspension rod correctly in place and tested the unit for the cx. I ran a test cycle and calibrated the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near McLean, VA 22102
Jason A.
Job Details:
11/30/2022
New owners have moved in. Toll bro replaced unit. Did not want us working on them. See TSP W11639932 RevA https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11639932-reva.pdf > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Lineboro, MD 21102
Brian R.
Job Details:
11/30/2022
cx complaint is with a leak in the back of the unit where water line plugs into it. showed me a picture of leak at line and valve. leak is seeping out where line plugs into water valve. set return for 12/15 and cx asked to schedule sooner is we could. weekend or put on cancelation list.; ordrng 1 W11524655 (Water Valve)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Gainesville, VA 20155
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the unit will cool then it stops cooling at times. I advised the cx that the temperature has a lot to do with the location of the refrigerator. Cx has the refrigerator out in the garage. Checked the refrigerator. Refrigerator is cooling. I advised that the cx moves the refrigerator into a household setting. Once refrigerator is moved to let the unit sit for 72 hours before plugging the unit in. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/30/2022
"Installed new console and tested unit. control getting 120vac but no coming on. removed ui and control working.. it was working intially , unit needs new ui , harness and control; ordrng 1 W11460962 (ui) and 1 w11462458 (control) and 1 W11627526 (harness ui)"
We serviced a
MAYTAG OVEN
Model MGR6600FZ2
Near Felton, PA 17322
Sal R.
Job Details:
11/30/2022
CX comoliant is that the utni will nit ignite. I found that the DSI board is faulty not sending the proper voltage to ingite the unit.I am ordering 1 Control (W11162730). I have set a retun date for 12/9; ordrng 1 W11162730 (DSI board 8 @ tribs)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Bowie, MD 20721
Emmanuel R.
Job Details:
11/30/2022
"Cs dispenser door isnmt closing, confirmed complaint. I found the dispenser door doesnt want to stay closed. The retainer clip is not holding.Replaced dispenser and tested unit. Unit is now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Bowie, MD 20721
Emmanuel R.
Job Details:
11/30/2022
"Cs dispenser door isnmt closing, confirmed complaint. I found the dispenser door doesnt want to stay closed. The retainer clip is not holding.Replaced dispenser and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Potomac, MD 20854
Roberto I.
Job Details:
11/30/2022
"Cx complaint fan switch out of alignment.Confirmed crooked fan switch. Removed top, noticied of bent internel switch bracket because of a missing screw from the side. Realigned bracket and installed a screw using v/s part. Reassembled unit, the switch is now aligned with the valves.; ordrng 1 WP90767 (screw (RI van stock)), used 1 WP90767 (screw) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/30/2022
Cx complained the unit did not dispense ice or water. Inspected the unit and found the arm was broken on the seperator so could not hit the switch. Installed new seperator and tested and it now works as designed. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/30/2022
Cx complained the unit did not dispense ice or water. Inspected the unit and found the arm was broken on the seperator so could not hit the switch. Installed new seperator and tested and it now works as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/30/2022
"CX Concern was thzt the unit wouldnt complete clean washer cycle, would shut down while sensing .. Installed new control and recalibrated unit and ran a diag cycle .. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Portsmouth, VA 23703
Anthony D.
Job Details:
11/30/2022
cx complaint icemaker not working checked unit to find icmaker has lost home position replaced icmaker with preid part tested unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/30/2022
"metallic noise during spin, unit needs gearcazse, clutch and belt .; ordrng 1 look (look) and 1 2ct (2ct) and 1 W11449840 (gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westminster, MD 21157
Brian R.
Job Details:
11/30/2022
came out to replace Deli UI and it was full of water and a broken wire at the harness. cant install new part and will need to order a new deli door. took temp readings of 0 in Freezer and 33 in Fridge and 21 through Ice Maker. cx said at times theres a clicking or tapping when fan comes on. unit still needs parts as unit has more issues. as soon as everything goes through and cx gets door office will schedule.; ordrng 1 W10815669 (Deli Door Stainless) and 1 W10846539 (IM Fan) and 1 WPW10675033 (Control) and 1 W11330971 (UI Black)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
installed left and right friction sleeves had husband check door after no complaints
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/30/2022
"CX Concern was thzt the unit wouldnt complete clean washer cycle, would shut down while sensing .. Installed new control and recalibrated unit and ran a diag cycle .. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/30/2022
Unit is no longer at the store rtm states it was returned
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/30/2022
Unit is no longer at the store rtm states it was returned
We serviced a
KITCHENAID RANGE
Model KSGG700EBS2
Near Washington, DC 20009
Samuel R.
Job Details:
11/30/2022
replaced parts and tested unit.now working properly
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near York Springs, PA 17372
Bernard M.
Job Details:
11/30/2022
Replaced control but was unable to test due to cx had power cord connected to another unit. Cx will connect cord and will call back if unit isn't functioning.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Middletown, MD 21769
Brian R.
Job Details:
11/30/2022
cx complaint is unit ran and then stopped. said lights and all work just unit wont spin. light comes on and off when door is opened and closed. tried to run unit and unit powers up and when pressing start unit just clicks. had 120 to L1 and L2 and 240 across at plug as well as unit. broke unit down. found thermal fuse blown. replaced and now unit checks. un its O-O-W and she knows.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Falmouth, VA 22405
Tanner B.
Job Details:
11/30/2022
"Installed new harness , tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Annapolis, MD 21403
Alexander D.
Job Details:
11/30/2022
"cx complaint unit still shaking and banging alot in spin. cx showed me video of noises. inspected unit and verified complaint. no errors stored, test cycle completes. ran high speed spin and it is shaking a little and seems louder than usual. unit is level, suspension tests good. only thing i can find wrong is play in gearcase again, thumps loud when pushing on pulley. reordering gearcase, splutch and also ordering belt, actuator and capacitor. 2ct gearcase. inspect gearcase before sending out, pull on end of shaft or push on it from bottom and see if it clicks/thumps. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11449840 (gearcase(REORDER)) and 1 W10721967 (splutch(REORDER)) and 1 W11239857 (belt) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Hurlock, MD 21643
Alexander W.
Job Details:
11/30/2022
Installed parts per previous diag tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, VA 23231
Chris B.
Job Details:
11/30/2022
cx comp unit will not pre heat insp unit conf cx comp found power cord very loose tightened power cord also found convection fan not working ordering convection fan ; ordrng 1 W11582241 (convection fan)
We serviced a
WHIRLPOOL WASHER
Model GSL9365EQ0
Near Falls Church, VA 22044
David J.
Job Details:
11/30/2022
"CX complaint unit is making a loud rumbling noise during the spin in drain cycle. Inspected the unit and start a cycle spun knob to spin and drain trick door latch to thinking unit was closed. Found that agitator gears are no longer there and its just spinning freely rocks are inside agitator which could have damaged it, Unit needs a new agitator for a return visit. Explain to customer the clutch could possibly need to be changed. She would like to repair the agitator first to see if that resolve the issue. Scheduled for return and please customer on cancellation list will return when the parts arrive. ; ordrng 1 WP3951744 (Agitator) and 1 WPW10074580 (Agitator inner cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Towson, MD 21286
Keith H.
Job Details:
11/30/2022
installed icemaker unti is working
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Frederick, MD 21701
Brian R.
Job Details:
11/30/2022
came out to replace parts and pulled gearcase out box and clutch teeth is broken. will need to reorder part. took picture of broken piece as well. advised cx we will try to put a rush on part and get back out as soon as we can. office to reschedule.; ordrng 1 W11454741 (Gearcase Re Order)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Gainesville, VA 20155
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the unit will cool then it stops cooling at times. I advised the cx that the temperature has a lot to do with the location of the refrigerator. Cx has the refrigerator out in the garage. Checked the refrigerator. Refrigerator is cooling. I advised that the cx moves the refrigerator into a household setting. Once refrigerator is moved to let the unit sit for 72 hours before plugging the unit in. Unit is working as Designed.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Gainesville, VA 20155
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the unit will cool then it stops cooling at times. I advised the cx that the temperature has a lot to do with the location of the refrigerator. Cx has the refrigerator out in the garage. Checked the refrigerator. Refrigerator is cooling. I advised that the cx moves the refrigerator into a household setting. Once refrigerator is moved to let the unit sit for 72 hours before plugging the unit in. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, VA 23112
Joseph D.
Job Details:
11/30/2022
replaced failed top. unit working properly now.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details:
11/30/2022
Cx complaint unit is not working properly inspected unit found main spindle off reseated checked over unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
unit had loose hiose on drain pump leaking and banging reseated hose .checks ok no leak no noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
"Customer complaint unit is not cooling. I found the unit is not one. I plugged it in and as soon as i started it the compressor was buzzing. I removed the cover and found no frost even though the compressor is on. I tested amps and the compressor is reading 4.1 amps. Locked up compressor. ORdering compressor, dryer, coupler and evap. Called office and schedule for thrusday 8th dec.; ordrng 1 WPW10507886 (compressor) and 1 W10843121VP (drier-tube) and 1 W10836706 (evaporator) and 1 W11506635 (Coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Pikesville, MD 21208
Andrew H.
Job Details:
11/30/2022
"Cx complaint unit has intermittent drain issues. Upon arrival unit was displaying F9E1, FAE2, and F7E1 error codes. Removed cover plate and inspected under unit. i found the drain punmp is very loud when draining. i looked inside of unit and noticed has old style heater element that still has the copper colored o ring around the element. i pulled unit out aand noticed the way the drain hose is routed has pinched the line coming from the syphon break on the unit. this has caused the drain pump to work harder and make the drain pump loud. i re-routed the drain hose behind the unit to avoid this from happening, i replaced the drain pump and element from v/s and tested unit. unit is now working properly.; ordrng 1 W11412291 (drain pump (AH V/S) look) and 1 W11537778 (element (AH V/S) look), used 1 W11412291 (drain pump (AH V/S) look), and 1 W11537778 (element (AH V/S) look) from stock"
We serviced a
JENNAIR FREEZER
Model JS48PPDUDE01
Near Vienna, VA 22182
Jason A.
Job Details:
11/30/2022
CX complaint FRIDGE LED lights are out or dim. Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working. Noise upper RC door area. Found 4 5/16 screws are loose. Tighten screws & noise went away > JJ
We serviced a
KITCHENAID RANGE
Model KSGG700EBS2
Near Washington, DC 20009
Samuel R.
Job Details:
11/30/2022
replaced parts and tested unit.now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Falmouth, VA 22405
Tanner B.
Job Details:
11/30/2022
"Installed new harness , tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, MD 20637
Robert A.
Job Details:
11/30/2022
Cx complaint that the water dispenser has very low pressure. I inspected the unit to confirm the complaint. The cx just replaced the filter and the water pressure is still low. I pulled out the unit and found the water line kinked. I repositioned the water line to avoid the kink and tested the unit for the cx. The unit is working as designed.
We serviced a
JENNAIR FREEZER
Model JS48PPDUDE01
Near Vienna, VA 22182
Jason A.
Job Details:
11/30/2022
J14SE20DPL1. CX complaint FRIDGE LED lights are out or dim. Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working. Noise upper RC door area. Found 4 5/16 screws are loose. Tighten screws & noise went away > JJ
We serviced a
JENNAIR FREEZER
Model JS48PPDUDE01
Near Vienna, VA 22182
Jason A.
Job Details:
11/30/2022
J14SE20DPL1. CX complaint FRIDGE LED lights are out or dim. Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working. Noise upper RC door area. Found 4 5/16 screws are loose. Tighten screws & noise went away > JJ
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC 20003
Shawn D.
Job Details:
11/30/2022
cx complaint front left burner not working. insepcted unit and conifmred burner not working and is sparking. inspected burner and found small jett clogged so fixed that and now will ignite sometimes. cleaned burner head and still giving issue igniting. grabbed pre id burner head ad installed and tested and now igniting working good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Palmyra, PA 17078
Fred G.
Job Details:
11/30/2022
cx complaint unit is not dispensing water. inspected unit and found nothing dispensing from unit or no water at all is getting to reservior. pulled unit out and removed rear cover and found inlet valve was left unplugged from last visit. was able to plug unit in and tested unit and found water now dispenses. unit checks good. also filled icemaker with water.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Selbyville, DE 19975
Michael E.
Job Details:
11/30/2022
"Replaced the gearcase and splutch as per previous diagnosis. Calibrated, then tested unity and it is now working properly. Job is complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/30/2022
"cx provided pop with date of 4/24/22 to keep unit in warranty. cx complaint door not closing correctly, have to lift up on door to get it to close. inspected unit and verified complaint. found inner panel of door cracked, hinges seem ok. ordering door asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10710352 (door asm)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Purcellville, VA 20132
Ken M.
Job Details:
11/30/2022
"Ice door replaced. Per SP W11539038, customer to monitor to see if issue is resolved. If issue persists, order W11533211."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, VA 22031
Richard B.
Job Details:
11/30/2022
"CX complant. Door not sealing. Prior diagnosis found door needs replacing. Replaced freezer door and heated gasket so gap is sealed. Advised CX to leave closed for two hours. Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/30/2022
Cx complaint unit is not working properly inspected unit found door too low tried to raise however need washers to raise further ordering washers; ordrng 3 WP487576 (washer)s and 3 WP489467 (washer)s
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/30/2022
"not drying. found blower wheel not attached to motor. reinstalled blower wheel, verified secure, tested, working properly"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/30/2022
"not drying. found blower wheel not attached to motor. reinstalled blower wheel, verified secure, tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Magnolia, DE 19962
Frederick R.
Job Details:
11/30/2022
"cx complaint is no cool. Inspercted and verified that the compressor is definitely seized up. Replaced compressor,l drier and coupler from prior diagnosis. Pressure tested unit with nitrogen and found no leaks. Vac'd down to 30in for 15mins. Filled unit with 68 grams of R600a. Informed CX to give it 24- 36 hrs for unit to get to temps. Unit working as designed and compressor still running. Job is complete"
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Lincoln, DE 19960
Michael E.
Job Details:
11/30/2022
"Upon CX finding out unit was not covered under warranty, she cancelled service. No service done today"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/30/2022
cx complaint is the unit leaving clothes soaking wet. i found unit was set to no spin when i powered unit on. showed this to cx. found no saved codes. ran service cycle with no issues. checked drain pump and found nothing in the trap. showed cx how to set spin speed. started a normal cycle so it would save the setting. cx said they have had a lot of power outages recently that may have changed settings. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mechanicsville, VA 23111
Jerod R.
Job Details:
11/30/2022
replaced orderd parts and tested unit is now fully functional and working as designed
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, VA 20194
Christian C.
Job Details:
11/30/2022
"Cx complaint unit does not keep oven temp and oven lights turn on intermittently by themself. Inspected unit F2E1 stuck ket error. Getting 245VAC from outlet. Terminal block reading 245VAC. Tested sensor and elements. Oven sensor reading 1.1kohms. Bake element 17.6ohms Acceptable range 18-25ohms. Convection element 33.6ohms. Broil element inner 15.6ohms and outer 18.2ohms. Outer acceptable range for outer 20-27ohms. Ordering bake element, broil element, and touchpad. Cx paid in full. Elements 0 at upper marlboro 10+ at whirlpool.; ordrng 1 W10857686 (broil element) and 1 W10860270 (bake element) and 1 WPW10116104 (touchpad)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, MD 20637
Robert A.
Job Details:
11/30/2022
Cx complaint that the water dispenser has very low pressure. I inspected the unit to confirm the complaint. The cx just replaced the filter and the water pressure is still low. I pulled out the unit and found the water line kinked. I repositioned the water line to avoid the kink and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, VA 23112
Joseph D.
Job Details:
11/30/2022
replaced failed top. unit working properly now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03 G
Near Staunton, VA 24401
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit producing random error codes and having cooling issues. Did confirm and replaced control which fixed the error codes. Will need to return to replace rc evap thermistor due to unit not defrosting.; ordrng 1 W11087438 (Thermistor fan assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Dover, PA 17315
Sal R.
Job Details:
11/30/2022
"Per the previouse tech, I was able to access and replace all parts. I found that unit comoleted 2 auto test and a calibration with out issues. UNit test good."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Rockville, MD 20852
Roberto I.
Job Details:
11/30/2022
"CX complaint noisy convection fan.Ran the fan, confirmed loud noise. RTeplaced convection fan assy using pre id part. Unit tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
installed right side door leveled doors and installed name badge
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
installed right side door leveled doors and installed name badge
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL01
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/30/2022
Installed the Door Gasket. Heated the Door Gasket with Heat Gun. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTB01
Near Mount Joy, PA 17552
Drew B.
Job Details:
11/30/2022
"removed compressor and direr pulled vaccum and held solid and filled to 5,0 oz134a and had full frost pattern and took pic of frost pattern at required weight. readin 0 on low and 145 on high checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20003
Shawn D.
Job Details:
11/30/2022
"opened system seemd full of froen. replaced compressor drier used coulers from v/s then vacumed unit down and filled and drier started leaking at the welds. went to van grabbed another drier and coupler instaled then vacumed unit down and filled to reocmended and got good pressure. unit is good; ordrng 2 WPW10143759 (UV DRIER SD V/S)s and 1 w10913906 (coupler SD V/S) and 1 w10890099 (coupler SD V/S) and 1 w10890115 (coupler SD V/S) and 2 W10891058 (coupler SD V/S)s and 2 w10890126 (coupler SD V/S)s, used 2 WPW10143759 (UV DRIER SD V/S), 1 w10913906 (coupler SD V/S), 1 w10890099 (coupler SD V/S), 1 w10890115 (coupler SD V/S), 2 W10891058 (coupler SD V/S), and 2 w10890126 (coupler SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Richmond, VA 23237
Chris B.
Job Details:
11/30/2022
replaced ordered parts tested unit lid latch faulty ordering lid latch W11307244; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cheverly, MD 20785
Shawn D.
Job Details:
11/30/2022
was on the way to job got phone call from office saying cx does not need service unit is getting replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
replaced right side door due to dent installed name badge and new nameplate
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
replaced right side door due to dent installed name badge and new nameplate
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Richmond, VA 23294
Jerod R.
Job Details:
11/30/2022
"replaced ordered parts , unable to test as unit was not connected to power"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Vienna, VA 22180
Jason A.
Job Details:
11/30/2022
CX complaint DRYER noise. Found LEFT roller broke up. Replaced pulley & roller. Test DRYER heats & normal noise levels > JJ
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Great Mills, MD 20634
Robert A.
Job Details:
11/30/2022
Cx complaint that the bake function is not working. I inspected the unit and confirmed the complaint. I found the bake element has a break and reads OL. I replaced the bake element and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"Inspected unit, foundF3E2 - Moisture Sensor Open or ShortedF2E2 - HMI Internal FaultF2E1 - HMI Stuck Keyreplaces HMI,control board, and moisture sensor per previous tech, ran test cycleunit passed, no codes present. unit operating as intended."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/30/2022
"shaylaloveslife83@gmail.com cx complaint unit not running confirmed complaint, found open thermal fuse, replaced and unit working properly. power and air flow test good, no other issue found replaced thermal fuse. ; ordrng 1 FSPWP3392519 (thermal fuse van stock DJ), used 1 FSPWP3392519 (thermal fuse van stock DJ) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/30/2022
"customer stated that the unit would fill and do nothing else.. verified issue replaced the control, unit cks ok.."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC 20003
Shawn D.
Job Details:
11/30/2022
cx complaint front left burner not working. insepcted unit and conifmred burner not working and is sparking. inspected burner and found small jett clogged so fixed that and now will ignite sometimes. cleaned burner head and still giving issue igniting. grabbed pre id burner head ad installed and tested and now igniting working good. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/30/2022
"CX complaint about one of the burners not igniting properly causing a gas smell use gas sniffer to detect any type of leak while is off none found tested burners & found rf burner not igniting issue with burner head asm that has ignitor replaced from VS & working SR# 7735080033; ordrng 1 WPW10515455 (burnr-head rf to restock JH VS), used 1 wpw10515455 (burner head) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lewisberry, PA 17339
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the unit is taking a long time to dry clothes. Upon arrival I found that the unit turned on when the door was closed. I tested the heating element and found that it is shorted to the cab. I am ordering the element and will use the tco on return. I also found that the vents were clogged causing the air to push out past the lint trap. I informed the cx that they would need to have the vents cleaned. I was able to set the return visit for Tuesday 12/6 AM; ordrng 1 279838 (Element)
We serviced a
JENNAIR HOOD
Model JXW9048HP4
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/30/2022
"CX complaint noisy fan.Ran the fan, confirmed noise coming left blower wheel. Ordering blower fan W11499036. **2 TECH**, the part to be replaced is too high, big and heavy for one single person.; ordrng 1 W11499036 (blower fan) and 1 2nd tech"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25401
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25401
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Vienna, VA 22181
Jason A.
Job Details:
11/30/2022
CX complaint DW rinse aid level doesnt change. Not cleaning well. Replaced dispenser & test wash. Dispenser opens / good drain / heats. Adivsed CX use Heavy cycle heat dry & hi temp wash along with affresh or distilled vinegar wash > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details:
11/30/2022
cx complaint button is not working on control panel it gets stuck after repair. inspected unit confimred button getting stuck. popped button off and reinstalled correctly and now is working. went into diag and unti showed f38 error code not in tech sheet maybe from button being stuck. ran service cycle an went through fine. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/30/2022
"Installed new console and tested unit. control getting 120vac but no coming on. removed ui and control working.. it was working intially , unit needs new ui , harness and control; ordrng 1 W11460962 (ui) and 1 w11462458 (control) and 1 W11627526 (harness ui)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Woodbridge, VA 22191
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found the Hmi isnt working power button not resonding cant get unit in to diag, Ran a brain and spin and found the clutch making the noise. Ordering HMI and Clutch; ordrng 1 W11626077 (Hmi) and 1 W10721967 (Clutch)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/30/2022
"not drying. found blower wheel not attached to motor. reinstalled blower wheel, verified secure, tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Magnolia, DE 19962
Frederick R.
Job Details:
11/30/2022
"cx complaint is no cool. Inspercted and verified that the compressor is definitely seized up. Replaced compressor,l drier and coupler from prior diagnosis. Pressure tested unit with nitrogen and found no leaks. Vac'd down to 30in for 15mins. Filled unit with 68 grams of R600a. Informed CX to give it 24- 36 hrs for unit to get to temps. Unit working as designed and compressor still running. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Portsmouth, VA 23703
Anthony D.
Job Details:
11/30/2022
cx complaint icemaker not working checked unit to find icmaker has lost home position replaced icmaker with preid part tested unit is working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Washington, DC 20011
Samuel R.
Job Details:
11/30/2022
cx complaint unit is not working.inspected unit and found unit to not power on.checked comntrol and found unit getting no power.checked therminal block and unit had a loose connection.reconnected wire properly and unit is now working properly
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/30/2022
"cx provided pop with date of 4/24/22 to keep unit in warranty. cx complaint door not closing correctly, have to lift up on door to get it to close. inspected unit and verified complaint. found inner panel of door cracked, hinges seem ok. ordering door asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10710352 (door asm)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
unit had loose hiose on drain pump leaking and banging reseated hose .checks ok no leak no noise
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
unit had loose hiose on drain pump leaking and banging reseated hose .checks ok no leak no noise
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Dunkirk, MD 20754
Shane B.
Job Details:
11/30/2022
installed orderd part. ran calibration and service cycle. unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/30/2022
"cx complaint aig wm will not cycle, it is stuck in rinse cycle please call techline while in home checked unit and found no error codes checked under unit and found teeth on cam grinded off causing unit to make loud noise while trying to wash . replaced with vs cam and tested unit is now running as designed . called techline to document.unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Bernard M.
Job Details:
11/30/2022
"Cx complaint unit won't start. Entered into diag and found error code F9E1 long drain. Attempted to run test but the lid latch would only click and not lock. Inspected underneath and found the drain pump wasn't fully connected. The harness didn't have enough slack causing the connection to pull out. Released the tension on the harness and reconnected pump, ran test cycle and unit completed test without any further issues. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/30/2022
"cx complaint unit is freezing food in bottom drawer of rc and temps are going from 45 degrees to 25 degrees, cx unhappy with unit. checked temp in bottom draw, cxs temp guage reading 33 degrees, my temp probe is reading 41.3 degrees, fc reading 4.7 degrees. called techline, spoke with Butch advised cx their temp sensors are not accurate and unit is working as designed. left SR number with cx and informed if issues persist to contact kitchen aid with sr number."
We serviced a
WHIRLPOOL OVEN
Model JJW3830WS00
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/30/2022
"Cx complained the buttons acted funny. Inspected the unit and found when trying to move the temp, the bar was hard to manage. Could not get it to stay in the diagnostics screen. Unit needs new user interface. Service declined. Job complete; ordrng 1 W11087472 (user interface)"
We serviced a
WHIRLPOOL DRYER
Model KRFF507ESS01
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
fridge temps different in differenet sections removed drawer found evap froze over remooved ice build up and cleared drain installed new fan motor with harness