Service History 821 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP100ESS03

Near Oakton, Virginia 22124

Richard B.

Job Details: 11/30/2022

"CX Complant . Microwave not heating. Inspected unit and found inverter error code Changed inverter board and magnatron. Microwave heating as designed. Job compketed , RB"

We serviced a

WHIRLPOOL WASHER

Model WFW90HEFW0

Near Silver Spring, Maryland 20910

Israel R.

Job Details: 11/30/2022

I found the hose was too short becasue it feel apart at the oulet of the dryer and at tjhe outle4t. The unit needs new hoe. Got one from ace. Installed new hose. Unit is back to normal operations. Receipt ion the blue bad for the hose we damaged it when we puled it out.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Hyattsville, Maryland 20785

Emmanuel R.

Job Details: 11/30/2022

"Cs unit would randomly shut down and lose cooling and icemaker wont make ice intermittenly. Replaced the control,UI, icemaker and baffle door. Advised customer to allow 24hrs for icemaker to start making ice."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Silver Spring, Maryland 20901

Israel R.

Job Details: 11/30/2022

"Installed new hose, wax motor and tested. Unit is back to normal operations."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Pikesville, Maryland 21208

Andrew H.

Job Details: 11/30/2022

"Cx complaint is unit is making loud grinding noise during agitation, provided video of noise. Inspected motor, pulley and shifter under unit. Entered unit into diagnostic mode, ran automatic test cycle, cycle completed with no errors, noise was not recreated during test cycle. Removed and inspected splutch, found gearcase oil on inner ring of splutch. Determined gearcase needs to replaced. Built cx quote for gearcase replacement, cx will contact office if they want to go forward with gearcase replacement. Collected payment for service call, cx will owe $514.60 if they choose to repair."

We serviced a

MAYTAG WASHER

Model MLE2000AYW

Near Annapolis, Maryland 21401

Alexander D.

Job Details: 11/30/2022

"cx complaint unit intermittently leaving water in the bottom and has been spinning loudly recently. cx said sometimes theres no water when she takes clothes out and wont use unit for 3days then theres water in drum when she goes to use it again. sometimes fabric softener dispenser is full of water even though shes cleaned it and has never used fabric softener. sometimes clothes are dripping wet. cx said issue has been going on for years and sometimes works fine for 6months then starts having issues again. cx mentioned issues will usually happen when she uses 2pods which isnt that often. everything testing good at this time, no noise during spin and drain pump is working fine. advised cx to try only using 1 pod at a time and call back if issues still persist. if anything valve is seeping."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Annapolis, Maryland 21409

Alexander D.

Job Details: 11/30/2022

replaced handle screw and stud. unit is now working properly

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near La Plata, Maryland 20646

Robert A.

Job Details: 11/30/2022

"Cx complaint that the unit is leaking water from the ice dispenser. I inspected the unit to confirm the complaint. I found the ice binformed as one large ice block. I removed the IM and found the IM fill funnel full of ice. The water to fill the IM is overflowing directly into the ice bin. I removed the ice from the IM funnel and seal the fill tube entrance at the top the unit with permagum. I cycled power, the unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Arnold, Maryland 21012

Alexander D.

Job Details: 11/30/2022

"replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Westminster, Maryland 21158

Brian R.

Job Details: 11/30/2022

came out and replaced parts ordered and tested unit. ran a DLMS cycle and started a normal cycle. unit ran and checked. cx said they will ruyn a few loads and see how unitb does. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Leonardtown, Maryland 20650

Robert A.

Job Details: 11/30/2022

"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HB07

Near Yorktown, Virginia 23693

Justin W.

Job Details: 11/30/2022

cx complaint unit has error code f1e4. unable to replicate or pull any error codes at time of visit. heated water up for 2 minutes interrupting process and restarting process to try to get error code. cx stated he believes error code that showed was related to door switchs. checked to confirm door switches working properly at time of visit. unit is heating as designed and exhausting.

We serviced a

AMANA MICROWAVE

Model AMV2307PFS7

Near Hyattsville, Maryland 20785

Emmanuel R.

Job Details: 11/30/2022

"Cs after installing unit , power went out and unit doesnt power up. Confirmed complaint. I found the fuse at the power supply board has blown, replaced fuse with van stock and tested unit. Unit now power on and heats. Unit is now working properly.; used 1 W10138793 (fuse) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Haymarket, Virginia 20169

Ezra M.

Job Details: 11/30/2022

"cust stated unit undercooking all foods. calibrated +10 and preheated oven to 350 and cycled unit. 412 - 340, 380 - 341, 379. oven temps cycling properly and averaging 360, which is accurate with the +10 calibration. cust not happy with heat not being constant. advised cust unit reading temps and cycling properly. unit working as designed."

We serviced a

JENNAIR COOKTOP

Model JGD3430WS00

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 11/30/2022

"cx complaint flames uneven and cooktop allowing cold air and occasional critter into house, cx has to block vent opening, found installed properly under counter venting outside goes under deck, wall cap needs to be replaced, no closig shut allowing air and critters in, adjuster all burner flames to cx request, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model KCGS950ESS02

Near California, Maryland 20619

Robert A.

Job Details: 11/30/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Newark, Delaware 19711

Frederick R.

Job Details: 11/30/2022

CX complaint is WM does not drain. Inspected/tested then replaced harness and drain pump per prior diangosis. Retested after reapir and the WM is now working properly. Job is complete

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Bethesda, Maryland 20817

Dustin F.

Job Details: 11/30/2022

"CX complaint: Unit leaking out of bottom right front of Brand new DWInspected unit, confirmed complaint(took picture of leak)Inspected and replaced Gasket, tested unit, still leaked. Pulled off front door panel, confirmed Vent fan housing and gasket were good and not leaking( no water evidence inside door panel. Resecured Door panel and tested unit, leak gone. Ran 4 cycles to confirm. unit now operating as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 11/30/2022

"cx complaint unit is freezing food in bottom drawer of rc and temps are going from 45 degrees to 25 degrees, cx unhappy with unit. checked temp in bottom draw, cxs temp guage reading 33 degrees, my temp probe is reading 41.3 degrees, fc reading 4.7 degrees. called techline, spoke with Butch advised cx their temp sensors are not accurate and unit is working as designed. left SR number with cx and informed if issues persist to contact kitchen aid with sr number."

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Bethesda, Maryland 20817

Dustin F.

Job Details: 11/30/2022

"Inspected unit, foundF3E2 - Moisture Sensor Open or ShortedF2E2 - HMI Internal FaultF2E1 - HMI Stuck Keyreplaces HMI,control board, and moisture sensor per previous tech, ran test cycleunit passed, no codes present. unit operating as intended."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Mechanicsville, Virginia 23111

Jerod R.

Job Details: 11/30/2022

replaced orderd parts and tested unit is now fully functional and working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Selbyville, Delaware 19975

Michael E.

Job Details: 11/30/2022

"Replaced the gearcase and splutch as per previous diagnosis. Calibrated, then tested unity and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Falmouth, Virginia 22405

Tanner B.

Job Details: 11/30/2022

"Installed new harness , tested unit. Job complete"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near McLean, Virginia 22102

Jason A.

Job Details: 11/30/2022

New owners have moved in. Toll bro replaced unit. Did not want us working on them. See TSP W11639932 RevA https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11639932-reva.pdf > JJ

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Severna Park, Maryland 21146

Alexander D.

Job Details: 11/30/2022

"arrived at cx house to diagnose washer shaking alot. cx thought repair would be covered under 10yr limited parts warranty, advised cx that only covers cost of motor and basket. went over oow pricing and cx declined service. no service provided, no money collected."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, Virginia 23223

Jerod R.

Job Details: 11/30/2022

"tested unit found unit not showing proper voltage reseated plub voltage is now present, found unit still not running found connector at motor loose reconnected and tested unit is now fully functional"

We serviced a

WHIRLPOOL RANGE

Model WFG540H0ES1

Near Laurel, Maryland 20723

Israel R.

Job Details: 11/30/2022

Installed new burners and tested. Unit is back to normal opoerations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Jessup, Maryland 20794

Israel R.

Job Details: 11/30/2022

Installled ice maker. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 11/30/2022

Replaced part and ran a test cycle. The unit worked as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 11/30/2022

Replaced part and ran a test cycle. The unit worked as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 11/30/2022

Replaced part and ran a test cycle. The unit worked as designed

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Washington, District of Columbia

Shawn D.

Job Details: 11/30/2022

replaced font left burner head and tested works great. had cx approve it and she said its good. unit is good

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP00

Near Gainesville, Virginia 20155

Ezra M.

Job Details: 11/30/2022

"cust stated fc stopped cooling. rc temps normal. on arrival, items in fc frozen. checked fc temp with thermocouple, freezer reading at 3 degrees, set to 1. good frost pattern, no ice buildup. unit working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Bethesda, Maryland 20816

Dustin F.

Job Details: 11/30/2022

"Inspected unit, replaced Harnass and evap cover. Unit did NOT need a new drip pan. Tested unit, unit now working as intended."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Glen Allen, Virginia 23059

Eric F.

Job Details: 11/30/2022

"Confirmed cx complaint lamp burnt out. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Virginia Beach, Virginia 23455

Austin D.

Job Details: 11/30/2022

came out to resolve the issue disassembled the unit as needed. replaced all parts. unit is running as designed. if cx calls back or issues persists send tech with (2) WP2188820 thermistors. advised cx to monitor the unit and if food is still freezing to call us back. cx agreed.

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Washington, District of Columbia 20037

Samuel R.

Job Details: 11/30/2022

cx complaint unit is not having cold water.inspected unit and could confirm cx complaint.found lines to be connected wrong.installed lines correctly and unit is now working.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT2

Near Ocean View, Delaware 19970

Michael E.

Job Details: 11/30/2022

CX complaint: not draining properly. Tested and verified complaint. I found that the air intake for the drain which is mounted in the sink has a failing check valve which is allowing water to come out of the air intake when DW drains. Unit is working properly. I advised CX to have a licensed plumber address the problem. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Bear, Delaware 19701

Frederick R.

Job Details: 11/30/2022

CX complaint is fridge lights out. Inspected unit and verified that the FC LED had become faulty. Replaced LED from pre-id and all lights in unit are now working. Job is complete

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS5

Near Chesterfield, Virginia 23832

John P.

Job Details: 11/30/2022

"CX complaint unable to remove base of bulb from socket, bulb base separated from bulb, was able to remove bottom half of bulb from socket installed bulb tested working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Townsend, Delaware 19734

Frederick R.

Job Details: 11/30/2022

CX complaint is WM will not drain or sping. Repaired wire harness that was found to be issue by prior tech. Retested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL ICE MAKER

Model WRS571CIHZ04

Near Dover, Delaware 19904

Frederick R.

Job Details: 11/30/2022

CX complaint is door damage on delivery. Replaced FC door per prior diagnosis. Did not need UI because door came with one. Unit is now repaired and is working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Virginia Beach, Virginia 23455

Austin D.

Job Details: 11/30/2022

came out to resolve the issue with the unit. disassembled as needed. repalced the sump and pump. tested operation. unit is good to go. no issues with pump and no leaks present. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW

Near Woodstock, Virginia 22664

Danny R.

Job Details: 11/30/2022

ran unit found pressure hose off control reinstalled the clip and hose doesnt make noise any more

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Lorton, Virginia 22079

Robert W.

Job Details: 11/30/2022

Cx Complaint is the unit wont run error F8E3. Inspected unit and found error F8E3 unit just draining pulled console and found the control has corrosion on board at pressure switch and has shorted pout the board causing unit to think it has water. Replaced board and calibrated and tested unit unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Richmond, Virginia 23231

Chris B.

Job Details: 11/30/2022

cx stated they have ext warranty advised cx to call ext warranty comp

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Rockville, Maryland 20850

Roberto I.

Job Details: 11/30/2022

"CX complaint Rc door not closing properly, broken shelf.Inspectred door, found it too low and also the gasket not sealing on the right top corner. Raised door and molded gasket by using heat until it sealed properly. The unit has a broken shelf in the Rc, advised cx that shelves are not covered by the warranty. She asked for part number. Unit good to go"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Bowie, Maryland 20721

Emmanuel R.

Job Details: 11/30/2022

"Cs dispenser door isnmt closing, confirmed complaint. I found the dispenser door doesnt want to stay closed. The retainer clip is not holding.Replaced dispenser and tested unit. Unit is now working properly."

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Rockville, Maryland 20852

Roberto I.

Job Details: 11/30/2022

"CX complaint noisy convection fan.Ran the fan, confirmed loud noise. RTeplaced convection fan assy using pre id part. Unit tested ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Bethesda, Maryland 20816

Dustin F.

Job Details: 11/30/2022

"Inspected unit, installed rail clips. rest of the rail pieces were not needed. Also replaced Heating Element. Tested unit, no leaks or codes present.Unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, Maryland 20850

Julian H.

Job Details: 11/30/2022

CX complaint about unit leaking from the top causing a block of ice on ice bin found that fill tube was slightly pushesd in missing ice cup causing water to fall fix positioning of fill tube tested icemaker & working CX WILL EMAIL US POP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, Maryland 20850

Julian H.

Job Details: 11/30/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, Maryland 20850

Julian H.

Job Details: 11/30/2022

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Virginia Beach, Virginia 23451

Austin D.

Job Details: 11/30/2022

came out to resolve the issue with the unit. disassembled the unit as needed. repalced the ehater and testted the unit. found no leaks present. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Virginia Beach, Virginia 23454

Austin D.

Job Details: 11/30/2022

came out to resovle the issue. previous tech did not see that both hoses were chewed up. went to lowes to get the correct drain hose needed. came back and installed both drain hoses. tested operation. unit is good to go. no leaks present.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Virginia Beach, Virginia 23451

Austin D.

Job Details: 11/30/2022

came out to resolve the issue with the washer. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Midlothian, Virginia 23112

John P.

Job Details: 11/30/2022

CX complaint unit noisy checked unit found drain hose tapping back of unit advised all other noises were normal explain CX cycle selection tested unit working as designed.

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Rehoboth Beach, Delaware 19971

Michael E.

Job Details: 11/30/2022

Upon arrival i found that the ice maker had been making ice very well. I scooped out ice to test and water is flowing as it should. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near New Castle, Delaware 19720

Andrew W.

Job Details: 11/30/2022

"Cx complaint is unit not cooling. inspected and could not verify complaint. unit has multiple signs of damage to the cabinet, doors, and the cover for the compressor. inside the unit is dirty and moldy. unit has been plugged in for less than a day and unit has a frozen ice pop inside the freezer. temp in the rc is 36 and temp in the freezer is 6 with both compartments empty and the door open. when checking temp of fc foud active roach infestation. cx stated they did not wish to repair this unit due to the neglect by the renter of the unit. unit is not repairable. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near New Castle, Delaware 19720

Andrew W.

Job Details: 11/30/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 11/30/2022

replaced part and tested unit now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Aspers, Pennsylvania 17304

Bernard M.

Job Details: 11/30/2022

"Replaced all parts per previous tech, ran test cycle and unit completed cycle without any further issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Dunkirk, Maryland 20754

Shane B.

Job Details: 11/30/2022

installed orderd part. ran calibration and service cycle. unit is working as designed

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Vienna, Virginia 22181

Jason A.

Job Details: 11/30/2022

CX complaint DW rinse aid level doesnt change. Not cleaning well. Replaced dispenser & test wash. Dispenser opens / good drain / heats. Adivsed CX use Heavy cycle heat dry & hi temp wash along with affresh or distilled vinegar wash > JJ

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Richmond, Virginia 23294

Jerod R.

Job Details: 11/30/2022

"replaced ordered parts , unable to test as unit was not connected to power"

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL01

Near Fairfax, Virginia 22030

Demonte S.

Job Details: 11/30/2022

Installed the Door Gasket. Heated the Door Gasket with Heat Gun. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Magnolia, Delaware 19962

Frederick R.

Job Details: 11/30/2022

"cx complaint is no cool. Inspercted and verified that the compressor is definitely seized up. Replaced compressor,l drier and coupler from prior diagnosis. Pressure tested unit with nitrogen and found no leaks. Vac'd down to 30in for 15mins. Filled unit with 68 grams of R600a. Informed CX to give it 24- 36 hrs for unit to get to temps. Unit working as designed and compressor still running. Job is complete"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Washington, District of Columbia 20003

Shawn D.

Job Details: 11/30/2022

cx complaint front left burner not working. insepcted unit and conifmred burner not working and is sparking. inspected burner and found small jett clogged so fixed that and now will ignite sometimes. cleaned burner head and still giving issue igniting. grabbed pre id burner head ad installed and tested and now igniting working good. unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 11/30/2022

replaced failed top. unit working properly now.

We serviced a

KITCHENAID RANGE

Model KSGG700EBS2

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 11/30/2022

replaced parts and tested unit.now working properly

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 11/30/2022

"CX Concern was thzt the unit wouldnt complete clean washer cycle, would shut down while sensing .. Installed new control and recalibrated unit and ran a diag cycle .. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hopewell, Virginia 23860

John P.

Job Details: 11/30/2022

"Upon arrival CX stated unit started to cool fine few days after tech left and started to make ice, checked temps and found ff at 38 and freezer at 6 degrees and unit was running. Advised CX if unit acts up to call us back. Unit working as designed at this time."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Hampton, Virginia 23666

Justin W.

Job Details: 11/30/2022

replaced element tested unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Reston, Virginia 20190

Christian C.

Job Details: 11/30/2022

Cx complaint knob is cracked. Inspected unit and center of knob is cracked not allowing to catch switch stem to turn on burners. Advised cx that this is not covered. Cx will call whirlpool to try to get this covered. If cx calls back with auth order W11517335-knob.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Reston, Virginia 20190

Christian C.

Job Details: 11/30/2022

"Cx complaint unit is not drying clothes. Inspected unit it is heating up, drum is rotating, vent seems clean. Checked lint chute and it is clogged with lint. Cleaned lint chute. Tested unit. Cx also tested unit. Unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 11/30/2022

cx complaint unit is not working.inspected unit and found no error codes tested unit and found unit to heat properly on all elements.unit makes noise from metal expanding when its up.also other sound is relay goinf off during bake.unit is working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 11/30/2022

Installed new rh seal. Job complete

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Stevensville, Maryland 21666

Alexander W.

Job Details: 11/30/2022

"Installed part per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Stone Ridge, Virginia 20105

Ezra M.

Job Details: 11/30/2022

"no operation. new residence, found wire locking breaker to microwave in off position. removed wire, turned breaker on and tested unit. working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 11/30/2022

"cx complaint unit is making noise while running, inspected unit and entered diag and found fae2. cleared code and ran auto test and found unit is working as designed. all normal sounds were heard. loudest noise was the water hitting the metal door. ran a normal cycle and found unit is working as designed. informed cx to try to record sound with phone if and when it happens. as of now unit checks good."

We serviced a

WHIRLPOOL RANGE

Model MGS5775BDS21

Near Shepherdstown, West Virginia 25443

Ricky E.

Job Details: 11/30/2022

"customer stated that the unit wasnt heating. verified issue and fnd the unit had a faulty igniter.. replaced part, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Fairfax, Virginia 22032

Carl R.

Job Details: 11/30/2022

"Cx complaint is, Making too Much Ice - Ice Maker is in Freezer - Refrigerator. Found that the unit is not making enough ice. Found that the ice make is randomly working. Ice maker is getting 120 vac. Unit did harvest when new ice maker was installed. Unit working properly."

We serviced a

KITCHENAID ICE MAKER

Model KRFC704FPS04

Near Chevy Chase, Maryland 20815

Roberto I.

Job Details: 11/30/2022

"Found no fill tube installed. Installed new fill tube, found some obstruction inside the door, but I was able to install the part. Ran test 97, icemaker filled ok."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Millsboro, Delaware 19966

Michael E.

Job Details: 11/30/2022

Replaced regulator and orfice as per previous diagnosis. Tested unit aqnd it is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model KFGC506JKSS01

Near Centreville, Virginia 20121

Demonte S.

Job Details: 11/30/2022

Inspected the unit. Found that the cx is saying that the Cooktop will not stop Clicking. Cx is using an extension cord with only two plugs. Asked the cx to give me a three prong extension cord. Plugged unit into the proper extension cord. Tested the unit. Cooktop lights and doesn't click after lighting. Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Oakton, Virginia 22124

Richard B.

Job Details: 11/30/2022

"CX complannt. CX got a call. Inspected unit and found heater needs replacing. Replaced heater and tested unit. No leaks , Working as designed. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Odenton, Maryland 21113

Israel R.

Job Details: 11/30/2022

"F10E5 Diverter leak, F10E4 Diverter cant fine home position, F9E4 Tub light failure, F8E4 Over flow, F10E2Motor wax error. Customer complaint unti was beeping at them and the unit was just beeping. I ran the test and i did not find anything wrong no leaking i found a bounch of error codes. But clear the error codes and ran test no error codes came back no leaking from the unit. I could not get the unit to give me anyh error codes and completed an express wash. I check all connector maybe a glich or maybe somehting loose. Unit is good."

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Brambleton, Virginia 20148

Daniel J.

Job Details: 11/30/2022

installed motor pump and dispenser tested verified detergant entering tub and follwing through pump

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, Virginia 22031

Richard B.

Job Details: 11/30/2022

"CX complant. Fridge made noise then stopped cooling. Inspected unit and found thermister tests are all the same for fresh food . Found condenser vent clogged with dust and too close to wall. Moved unit out, Cleaned vent , Changed main control kit and set temps to recomended Job completed, RB"

We serviced a

KITCHENAID RANGE

Model KSEG700EBS1

Near Milton, Delaware 19968

Michael E.

Job Details: 11/30/2022

Replaced convect assembly as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 11/30/2022

replaced the harness unit checked good

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Wilmington, Delaware 19810

Andrew W.

Job Details: 11/30/2022

"Cx complaint is smell of gas, safety call. inspected and could not verify complaint. cx had a GE range prior to this unit that had gas build ups that would blow the oven door open. this scared the cx and she replaced the unit. cx states she has a sensitive nose and smelled gas one morning. used gas sniffer and ran it over every edge of the unit and all gas connections. no gas leaks were detected. checked orifices for proper conversion and adjusted cooktop flames. tested bake and broil and everything tested properly. called Safety and shared findings. unit is working as designed. job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Centreville, Virginia 20120

Demonte S.

Job Details: 11/30/2022

Installed the Door Seal. Tested the unit. No leaks or Condensation. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 11/30/2022

cx complaint unit is not working.inspected unit and found unit to not power on.checked comntrol and found unit getting no power.checked therminal block and unit had a loose connection.reconnected wire properly and unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Great Mills, Maryland 20634

Robert A.

Job Details: 11/30/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Salunga-Landisville, Pennsylvania 17538

Justin L.

Job Details: 11/30/2022

Was able to access unit. Replaced dual valve and deiced inside where water was over flowing due to old valve. Unit now works as designed. no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 11/30/2022

"cx complaint banging noise, checked unit found no error codes, ran cycle with 5 towels, noise coming from hoses hitting back panel, and back panel vibrating on frame secured hoses with zip ties, and added foam gasket to bottom of panel, tested several times, unit working as designed, called techline spoke with travis"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Wilmington, Delaware 19810

Andrew W.

Job Details: 11/30/2022

"Cx complaint is frosting in the freezer and low cooling in the fridge. inspected and verified complaint. found fc heavily packed with bags and food. this was hitting the bar of the inside of the fc door and not closing fully allowing the warm air in to cause frosting. the packed freezer is also imapacting the air flow to the rc. informed cx to move some of the product in the fc to allow for air flow and to help keep the doors shutting properly. unit is working as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Montpelier, Virginia 23192

Eric F.

Job Details: 11/30/2022

"Confirmed cx complaint unit leaking from freezer compartment. Found inline fill tube to ice maker not seated in ice maker tray. Properly seated fill tube, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Rockville, Maryland 20850

Julian H.

Job Details: 11/30/2022

replaced parts & working

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