We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Easton, MD 21601
Alexander W.
Job Details: 11/30/2022
"Installed control per previous diag and tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Potomac, MD 20854
Roberto I.
Job Details: 11/30/2022
Replaced part and ran a test cycle. The unit worked as designed
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near Fairfax Station, VA 22039
Robert W.
Job Details: 11/30/2022
CX Compaint is the unit isnt cooling in RC and FC is working properly and is making ice. Inspected unti and found unit RC evap is frosted over thermistor is misreading found Service pointer and unit software verison is out of date needs to be on 70.0 or higher version and control is on 60.0 S27311 code is covering parts and 2X labor . ordering evap cover and control; ordrng 1 W11332011 (Control) and 1 W10815734 (Evap cover) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Richmond, VA 23223
Jerod R.
Job Details: 11/30/2022
"new ice make did not have proper harness , looking up harness and ordered correct; ordrng 1 W10715709 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/30/2022
"Replaced part.. reset power, unit tested and step#12 works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/30/2022
Installed new rh seal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Martinsburg, WV 25401
Ricky E.
Job Details: 11/30/2022
unit is leaking fromt he icemaker.. will need the icemaker...; ordrng 1 w11546935 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Centreville, VA 20121
Demonte S.
Job Details: 11/30/2022
"Installed the Control Board. The Console ordered only with no boards. Reordering the User Interface. Checked the Capacitor to the unit. Getting Open Line. Unit will need the User Interface, Capacitor & Lower Harness. ; ordrng 1 W11481116 (CNTRLELEC) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11643701 (HARN-LOWER)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Towson, MD 21204
Keith H.
Job Details: 11/30/2022
cx complaint is unit not washing inspected unit and found faulty motor i repalced sump assy unit is working now
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Purcellville, VA 20132
Ken M.
Job Details: 11/30/2022
"Ice door replaced. Per SP W11539038, customer to monitor to see if issue is resolved. If issue persists, order W11533211."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 11/30/2022
Cx complained the unit did not clean well. Installed new sump and tested in diagnostics and the unit performed and passed each test. No leaks. Job complete
We serviced a
WHIRLPOOL RANGE
Model MGS5775BDS21
Near Shepherdstown, WV 25443
Ricky E.
Job Details: 11/30/2022
"customer stated that the unit wasnt heating. verified issue and fnd the unit had a faulty igniter.. replaced part, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near ,
Demonte S.
Job Details: 11/30/2022
Inspected the unit. Found that the cx is saying that the Washer will not start. Ran Service Diagnostics on the unit. Error Codes are F6E3 = Acu can't hear U.i.. Checked the User Interface Harness. All three Harness Wire prongs I'm getting 0.3 Ohms. Green light on the Control Board is flashing. Checked the Voltage to the Control Board. I'm getting 121. 3 Volts. Unit has 5 + Dc Volts. I then cleared the error code. Ran Key activation all lights went out. Tried to start the unit on Normal mode. Start button will not respond. Cx paid for the Service Call Only by Check. Check is in the Blue money bag. If the cx calls back Order the User Interface = W11112656 & Main Control Board = W11400681. Don't go without parts.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bethesda, MD 20817
Dustin F.
Job Details: 11/30/2022
"Replaced Gearcase,Motor, and washplate sending belt for return visit. drive hub looked really good) Need to Reorder Gearcase, New gearcase had some questionable dmg to gear ring, damaged the new splutch. Ordering new splutch, CAPACITOR,and actuator to go with it for return visit with belt for return.; ordrng 1 LOOk (LOOK) and 1 W11222082 (Gearcase Reorder) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch) and 1 W11227944 (CAPACITOR)"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/30/2022
"cx complaint unit making squealing noise during spin checked unit to find no error code ran automatic test cycle could not replicate noise ran drain and spin with about 5 towels heard noise coming from rear of unit removed rotor from back of tub noticed oil starting to leak from bearing ordering tub assembly, stator, rotor, and second tech due to unit being stacked and in a small area; ordrng 1 W11378552 (tub assembly) and 1 W11354542 (stator) and 1 W11314361 (rotor) and 1 LOOK/LOOK (2tech/ 2 count)"
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Norfolk, VA 23502
Austin D.
Job Details: 11/30/2022
could not locate the unit. spoke to the GM who stated she will locate the unit and call us once it is found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Owings Mills, MD 21117
Andrew H.
Job Details: 11/30/2022
cx complaint is the units right rc door is opening and swing back aswell as the water coming from the dispenser is not cold. i found the unit is leaning forward and this is causing the door to swing open after is been open. i leveled the unit by adjusting the front wheels. i instructed cx that the doors will swing somewhat due to having a closer cam on the hinge to help with the door closing. i tested water from the dispenser and used a thermometer. i found the water temp dropped as more water was dispensed. Unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details: 11/30/2022
Prior work performed do not see parts installed ordering parts per prior technician notes; ordrng 1 W11483553 (Tub seal) and 1 W11573703 (Left door hinge) and 1 W11573702 (Right door hinge)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Crownsville, MD 21032
Alexander D.
Job Details: 11/30/2022
"arrived to replace LH hinge parts and leds. found wrong screw ordered, pic saved. and clunking noise is from washer rubbing on plastic bushing in extension arm asm. screw needed comes with extension arm kit. replaced all leds and tested, all working at full brightness now. ordering extension arm kit. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10121046 (extension arm kit.)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/30/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/30/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/30/2022
"cx complaint unit is making noise while running, inspected unit and entered diag and found fae2. cleared code and ran auto test and found unit is working as designed. all normal sounds were heard. loudest noise was the water hitting the metal door. ran a normal cycle and found unit is working as designed. informed cx to try to record sound with phone if and when it happens. as of now unit checks good."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Fairfax, VA 22030
Richard B.
Job Details: 11/30/2022
"CX complant. Washe rmaking noise. Prior diagnosis found unit needs slider and gearcase. INSTALLED BOTH AND CALIBRATED UNIT. working as designed. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Haymarket, VA 20169
Ezra M.
Job Details: 11/30/2022
"installed all 12 3pt LED's, all lights working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details: 11/30/2022
Installled ice maker. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Virginia Beach, VA 23464
Branden R.
Job Details: 11/30/2022
cx complaint aig washer loud banging during cycle checked unit and found bad gearcase on unit bad and abnormal noise coming from belt and motor found signs of oil under unit ordering all parts for gearcase replacement to be done . 1 ( LOOK /LOOK ); ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 W10721967 (pully) and 1 W11550891 (agitator)
We serviced a
WHIRLPOOL OVEN
Model RBS245PDT14
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/30/2022
"cx complaint unit not heating properly, bake element never comes on and broil element stays on forever and cx has to turn unit off. went over oow pricing and cx declined service, would rather buy new considering age of unit. no service provided, no money collected"
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Reisterstown, MD 21136
Andrew H.
Job Details: 11/30/2022
Installed service kit provided by cx. Unit is working properly.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Washington, DC 20009
Samuel R.
Job Details: 11/30/2022
cx complaint unit is not working.inspected unit and found no error codes tested unit and found unit to heat properly on all elements.unit makes noise from metal expanding when its up.also other sound is relay goinf off during bake.unit is working as designed
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Hamilton, VA 20158
Ken M.
Job Details: 11/30/2022
"Valve replaced and tested, no leaks. Started a normal run and the unit just kept filling, could not tell that the reservoir was full. Ordering fill sensor and harness.; ordrng 1 WPW10485962 (sensor) and 1 WPW10485955 (harns-pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Annapolis, MD 21409
Alexander D.
Job Details: 11/30/2022
replaced handle screw and stud. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Annapolis, MD 21409
Alexander D.
Job Details: 11/30/2022
replaced handle screw and stud. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Columbia, MD 21044
Eric W.
Job Details: 11/30/2022
cx complant of unit still not making ice inspected unit found icemaker will cycle and fill fill tube is not frozen found e5 icemaker errror removed the icemaker and found when we omed out brown wire to thermistor on mold is reading ol unit needs new icebox also installed new door that builder supplyed; ordrng 1 W11605504 (icew box) and 1 WPW10392172 (fan gasket) and 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 WPW10635022 (adaptor)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 11/30/2022
"no operation. new residence, found wire locking breaker to microwave in off position. removed wire, turned breaker on and tested unit. working properly"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Norfolk, VA 23502
Branden R.
Job Details: 11/30/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, VA 23227
Jerod R.
Job Details: 11/30/2022
"tested unit found unit had bad cap, cap was leaking oil, replaced cap and tested unit is now fully functional; ordrng 1 W11158830 (cap(truck stock)), used 1 W11158830 (cap) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Edgewater, MD 21037
Shane B.
Job Details: 11/30/2022
installed orderd parts. door is sealing. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Tanner B.
Job Details: 11/30/2022
"metallic noise during spin, unit needs gearcazse, clutch and belt .; ordrng 1 look (look) and 1 2ct (2ct) and 1 W11449840 (gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint unit not cooling. Found unit not going into defrost mode, evap covered in ice. Ordering harness with thermal coupling, will use pre-id'd parts on return visit. Cx to allow unit to thaw before I return, scheduling visit for 12/8/22.; ordrng 1 W11546681 (harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Rockville, MD 20850
Roberto I.
Job Details: 11/30/2022
"CX complaint Rc door not closing properly, broken shelf.Inspectred door, found it too low and also the gasket not sealing on the right top corner. Raised door and molded gasket by using heat until it sealed properly. The unit has a broken shelf in the Rc, advised cx that shelves are not covered by the warranty. She asked for part number. Unit good to go"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Alexander W.
Job Details: 11/30/2022
"Installed part per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Maidens, VA 23102
Jerod R.
Job Details: 11/30/2022
"tested unit found unit has foam blocking rear duct to ref/ice maker , used endoscope and added pics to ticket called tech line"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Towson, MD 21204
Keith H.
Job Details: 11/30/2022
cx complaint is unit not washing inspected unit and found faulty motor i repalced sump assy unit is working now
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Laurel, MD 20723
Israel R.
Job Details: 11/30/2022
Installed new burners and tested. Unit is back to normal opoerations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near York, PA 17404
Sal R.
Job Details: 11/30/2022
CX complaint was that the light would not come on when the door was opened. I found a faulty door switch. I replaced the switch and found that the light came on only when the switch was in a closed postion. I reversed the wireing and found the same concerns. I replaced the control and again found the same concerns. I am reodering 1 new door switch (W11384469). Return date set for 12/6; ordrng 1 W11384469 (door switch 36 @ tribs)
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/30/2022
CX complaint about unit making a loud noise when spins inspected & found bearing loud inside gearcase asm no oil leakage MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENTGAVE CX A QUOTE & DECIDED TO CALL US BACK PAID FOR SVC CALL ONLY; ordrng 1 W11454741 (gearcase) and 1 LOOK (LOOK)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHP519ESS6
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/30/2022
"Cx complained the unit did not heat. Installed new magnetron, diode and capacitor per wp and tested and it now heats. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Reston, VA 20190
Christian C.
Job Details: 11/30/2022
"Cx complaint unit is not drying clothes. Inspected unit it is heating up, drum is rotating, vent seems clean. Checked lint chute and it is clogged with lint. Cleaned lint chute. Tested unit. Cx also tested unit. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22204
David J.
Job Details: 11/30/2022
CX complaint came home from work one day and unit was making a loud buzzing noise. Woke up the next morning and found everything in freezer. Had gone soft. Arrive today to unit being unplugged plug unit up to wall start device kicked on and compressor was making a loud metallic sound. It would last for about 20 seconds and then would kick off after another minute. It would start again do the same noise and then kick off. Called a H and explain to him the situation and let him hear the noise was told the compressor is locked up or a bad start device. I was told to order compressor kit for a sealed system repair. Ordered all parts in scheduled for return visit or repair when we come back.; ordrng 1 WPW10507886 (Compressor kit) and 1 W10843121 (Drier) and 1 876764 (Coupler) and 1 Sstech (Ss tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details: 11/30/2022
Installled ice maker. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model MGS5775BDS21
Near Shepherdstown, WV 25443
Ricky E.
Job Details: 11/30/2022
"customer stated that the unit wasnt heating. verified issue and fnd the unit had a faulty igniter.. replaced part, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/30/2022
Installed new rh seal. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Shepherdstown, WV
Ricky E.
Job Details: 11/30/2022
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details: 11/30/2022
While replacing the element noticed belt not attached to drum went to reseat found motor pulley snapped ordering motor pulley and belt; ordrng 1 W10837625 (motor pulley) and 1 661570V (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Towson, MD 21286
Keith H.
Job Details: 11/30/2022
7735164478 cx complaint is evap froazen again. i. i called techline and did the heater readings 103.5amps which is good. the thermistor. i was told by techline that the thermistor comes with evap ss tech needed 2 count; ordrng 1 W11368877 (evap) and 1 W11504449 (coupler) and 1 W11225184 (tube)
We serviced a
WHIRLPOOL COOKTOP
Model MER8800FZ3
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/30/2022
Cx complained the units burners and oven did not work. Inspected the unit and found there is a broken wire. Installed a bare wire adaptor and tested and it now heats. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Reston, VA 20190
Christian C.
Job Details: 11/30/2022
Cx complaint knob is cracked. Inspected unit and center of knob is cracked not allowing to catch switch stem to turn on burners. Advised cx that this is not covered. Cx will call whirlpool to try to get this covered. If cx calls back with auth order W11517335-knob.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
"Customer complaint unit is not cooling. I found the unit is not one. I plugged it in and as soon as i started it the compressor was buzzing. I removed the cover and found no frost even though the compressor is on. I tested amps and the compressor is reading 4.1 amps. Locked up compressor. ORdering compressor, dryer, coupler and evap. Called office and schedule for thrusday 8th dec.; ordrng 1 WPW10507886 (compressor) and 1 W10843121VP (drier-tube) and 1 W10836706 (evaporator) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL RANGE
Model JGD8345ADW
Near Thurmont, MD 21788
Brian R.
Job Details: 11/30/2022
"cx complaint is flames really high and black soot under pots and pans. said after Rick was here her husband replaced the parts and had someone out to look and said the Orifices were not changed and the reg gas ones are in place. she also said left side wont work just clicks. she said she asked for Ricky to come back as he new this unit and them and whats going on and all. tested and checked unit. unit will need new Orifices replaced and adjusted for proper flame.left side clicks and turns fan on spark comes out to soon as rail looks cracked. will bring back other parts but dont think there needed as they were replaced. will order parts needed and office will schedule. cx wanted to pay in full.; ordrng 1 74006049 (Kit, Lp Orifice 39.05) and 1 WP74006070 (Whirlpool E-burner, Grill 217.03) and 1 W11233071 (Knob, Valve (wht) 40.63)"
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAW04
Near Gordonsville, VA 22942
Eric F.
Job Details: 11/30/2022
"Confirmed Cx complaint unit leaking. Found improper filter being used, filter head not fitting into water filter housing properly, housing possibly damaged. Instructed Cx to obtain correct water filter and to call back if leak persists after installing it. If cx calls back must pre-id W10862456 (water filter housing) for return visit.; ordrng 1 look"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Reston, VA 20190
Christian C.
Job Details: 11/30/2022
Cx complaint knob is cracked. Inspected unit and center of knob is cracked not allowing to catch switch stem to turn on burners. Advised cx that this is not covered. Cx will call whirlpool to try to get this covered. If cx calls back with auth order W11517335-knob.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
"Installed new doors, gasket and nameplate. Unit is back to normal operations."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
"Installed new doors, gasket and nameplate. Unit is back to normal operations."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Milford Mill, MD 21244
Andrew H.
Job Details: 11/30/2022
"Cx complaint long fill times. Entered unit into diagnostic mode, found F8E1 long fill error code. Found poor cold water flow during automatic test cycle. Disconnected hose at cold water valve, found valve full of sediment, rinsed filter and reinstalled. Ordering new cold water valve (W11316256) and scheduled return job for Wednesday 12/14/22.; ordrng 1 W11316256 (cold water valve)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Washington, DC 20009
Samuel R.
Job Details: 11/30/2022
cx complaint unit is not working.inspected unit and found no error codes tested unit and found unit to heat properly on all elements.unit makes noise from metal expanding when its up.also other sound is relay goinf off during bake.unit is working as designed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Fred G.
Job Details: 11/30/2022
"i was able to access unit and replace the sump assy, and heating element as per previous tech. I found the units control is working as designed. no need to replace. tested unit for leaks and found unit now checks good."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23223
Jerod R.
Job Details: 11/30/2022
"tested unit found unit not showing proper voltage reseated plub voltage is now present, found unit still not running found connector at motor loose reconnected and tested unit is now fully functional"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/30/2022
"cx complaint LF not lighting , CF, RF both clcik randomly, heads and all possible adjustements have been made, called tech line SR#7735168911, they said new engineered orifice holders and cooktop panels need to be replaced, per tech line parts listed in tribles should be updated parts. ordering 5 orifice holders , new burner heads and 3 panels......... 3 count 2 tech 36' commercial unit needs to be moved out; ordrng 1 W11316696 (cooktop L) and 1 W11316697 (cooktop C) and 1 W11328972 (cooktop R) and 1 W11333305 (orfice holder LF) and 1 W11333306 (orifice holder LR) and 1 W11334711 (orifice holder CF) and 1 W11334712 (orifice holder RF) and 1 W11334714 (orifice holder RR) and 5 W11319683 (burnr-head)s and 1 look (look)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/30/2022
Cx complained the unit did not dispense ice or water. Inspected the unit and found the arm was broken on the seperator so could not hit the switch. Installed new seperator and tested and it now works as designed. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Reston, VA 20190
Christian C.
Job Details: 11/30/2022
"Cx complaint unit is not drying clothes. Inspected unit it is heating up, drum is rotating, vent seems clean. Checked lint chute and it is clogged with lint. Cleaned lint chute. Tested unit. Cx also tested unit. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Arlington, VA 22207
David J.
Job Details: 11/30/2022
CX complaint unit will not agitate and lid. Lock does not work correctly after previous tech visit. They had found the unit needed a new lid latch and control arrive today. Inspected unit and found complaint. Removed old parts and replaced control and new lid latch. close lid and tested unit lid now. Does latch. Brent is Cycle and found unit agitates correctly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/30/2022
"cx complaint both doors dented, corfirmed damage to b0oth doors, cx closed 3/2022 and fridge arrived 5/2022, cx reported to builder immediatly but just now got sent in, gave cx quote, contacted Jeff at TOLL , he said he will get Migel(warranty guy) to call whirlpool and get authorizations, will need 2 techs for Fc door; ordrng 1 LW10904379 (dor-fip FC) and 1 LW10912075 (dor-fip RC) and 1 WP4373559 (fitting) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stafford, VA 22554
Tanner B.
Job Details: 11/30/2022
"installed new auger/ yoke, tested unit . job complete"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, VA 23666
Justin W.
Job Details: 11/30/2022
replaced element tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, MD 21702
Brian R.
Job Details: 11/30/2022
cx complaint is with unit and its running issues and lighs are blimking. was able to power on and off unit and then put in test mode and run auto test as well. unit ran through auto test then flashed a code. lid locks and unlocks and unit fills and drains and runs as it should. started a quick wash while uploading tech sheet as no service out here. units flashes code F1E1 and F5E4. cleared codes and ran unit on normal wash. unit seems to run and check. per codes i advised cx we will order parts needed and as soon as they come in office will schedule.; ordrng 1 W11481116 (Control) and 1 W11513246 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Fairfax Station, VA 22039
Robert W.
Job Details: 11/30/2022
Defrosted evap completely ice over replaced thermistor and fan scroll.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Burke, VA 22015
Robert W.
Job Details: 11/30/2022
"Replaced Control, harneee and thermistor unit is working properly."
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Norfolk, VA 23502
Austin D.
Job Details: 11/30/2022
could not locate the unit. spoke to the GM who stated she will locate the unit and call us once it is found.
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Norfolk, VA 23502
Austin D.
Job Details: 11/30/2022
could not locate the unit. spoke to the GM who stated she will locate the unit and call us once it is found.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Reston, VA 20190
Christian C.
Job Details: 11/30/2022
Cx complaint knob is cracked. Inspected unit and center of knob is cracked not allowing to catch switch stem to turn on burners. Advised cx that this is not covered. Cx will call whirlpool to try to get this covered. If cx calls back with auth order W11517335-knob.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Smithfield, VA 23430
Justin W.
Job Details: 11/30/2022
cx complaint unit not cooling. checked unit to find unit not defrosting due to brown wire being loose from heater. reseated and taped connector back. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/30/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/30/2022
"arrived at cx house to diagnose washer shaking alot. cx thought repair would be covered under 10yr limited parts warranty, advised cx that only covers cost of motor and basket. went over oow pricing and cx declined service. no service provided, no money collected."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, PA 17520
Justin L.
Job Details: 11/30/2022
As per previous visit was able to access unit and replace part. During replacement found that the slides and hinge had failed as well. Ordering the parts needed and office will need to set return.; ordrng 1 WPW10128850 (slide arm kit) and 1 W10874474 (hinge) and 1 461967570351 (torsion spring) and 1 461967750494 (support) and 1 W11214480 (slide arm) and 1 LOOK (LOOK)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Loveville, MD 20656
Robert A.
Job Details: 11/30/2022
"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I attempted to turn on the unit and it flashed on then turn off immediately. I cycled the power and tried again, still the same thing. After multiple attempts I managed to start the cycle but it took awhile. Cx said it does that very frequently. The unit needs a new control panel to resolve the issue. The airflow is poor as well, the cx needs to have the duct line cleaned to avoid more issues. I'm ordering the part for the return visit.; ordrng 1 W11384512 (control panel)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 11/30/2022
Unit is no longer at the store rtm states it was returned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20003
Shawn D.
Job Details: 11/30/2022
"opened system seemd full of froen. replaced compressor drier used coulers from v/s then vacumed unit down and filled and drier started leaking at the welds. went to van grabbed another drier and coupler instaled then vacumed unit down and filled to reocmended and got good pressure. unit is good; ordrng 2 WPW10143759 (UV DRIER SD V/S)s and 1 w10913906 (coupler SD V/S) and 1 w10890099 (coupler SD V/S) and 1 w10890115 (coupler SD V/S) and 2 W10891058 (coupler SD V/S)s and 2 w10890126 (coupler SD V/S)s, used 2 WPW10143759 (UV DRIER SD V/S), 1 w10913906 (coupler SD V/S), 1 w10890099 (coupler SD V/S), 1 w10890115 (coupler SD V/S), 2 W10891058 (coupler SD V/S), and 2 w10890126 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL OVEN
Model RBS245PDT14
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/30/2022
"cx complaint unit not heating properly, bake element never comes on and broil element stays on forever and cx has to turn unit off. went over oow pricing and cx declined service, would rather buy new considering age of unit. no service provided, no money collected"
We serviced a
WHIRLPOOL OVEN
Model RBS245PDT14
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/30/2022
"cx complaint unit not heating properly, bake element never comes on and broil element stays on forever and cx has to turn unit off. went over oow pricing and cx declined service, would rather buy new considering age of unit. no service provided, no money collected"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, VA 23666
Justin W.
Job Details: 11/30/2022
replaced element tested unit working as designed
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Alexandria, VA 22303
Lloyd B.
Job Details: 11/30/2022
"Cx complained the unit did not heat properly. Inspected the unit and found no error codes. Checked the bake element connection and the element has resistence, but the male side of the connector on the left was backing out. Pushed the connector back in and tested to 450 degrees and it heated. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details: 11/30/2022
Prior work performed do not see parts installed ordering parts per prior technician notes; ordrng 1 W11483553 (Tub seal) and 1 W11573703 (Left door hinge) and 1 W11573702 (Right door hinge)
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS00
Near Clarksville, MD 21029
Ricardo S.
Job Details: 11/30/2022
"the lower oven not heating, found f1e1 error, also the lower thmst is bad, bake and broil element cks ok, replaced cntrl and thermsotat. and now the lower oven is heating but the lower cooling fan not working at all. makes a humming noise. order part; ordrng 1 W11245567 (blower)"
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Manassas, VA 20112
Demonte S.
Job Details: 11/30/2022
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't Cooling. I then checked the pressures to the unit. I'm getting 0 on the low side & 70 Psi on the high side. I then checked the Refrigerator for Dye. No Dye found in the Compressor Section. I then checked the Fresh Food Section. No Dye. Checked the Freezer Section. No Dye. I then ran Service Diagnostics on the unit. Put unit into Service Test 4. I then filled the unit. With 140 Psi of Nitrogen. Let the unit sit for 20 mins. No change in the pressures. Filled the unit with Freon to 120 Psi. Unit is starting to Cool. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hopewell, VA 23860
John P.
Job Details: 11/30/2022
"Upon arrival CX stated unit started to cool fine few days after tech left and started to make ice, checked temps and found ff at 38 and freezer at 6 degrees and unit was running. Advised CX if unit acts up to call us back. Unit working as designed at this time."
We serviced a
KITCHENAID RANGE
Model KGSS907SSS02
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/30/2022
"Cx complaint after preheat the oven doesn't keep the temperature.Removed oven bottom and shield. started 200F bake cycle. The oven preheated and then cycled 4 times. The 5th time I heard the spark sound several times , but no spark came out the igniter and the gas valve turned off. Quoted repair $710.82 with $145 labor for spark module WPW10331686, bake igniter WP9760229 and bake/broil harness WP9762904. Cx needs more time to make a decision. Collected $120 with check # 552; ordrng 1 WP9760229 (bake igniter) and 1 WP9762904 (bake/broil harness) and 1 WPW10331686 (spark module (DSI board))"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Easton, MD 21601
Alexander W.
Job Details: 11/30/2022
Cx stated unit is not reaching target temp inspected tested and verified cx complaint found F6E8 error code. Called WPTL and spoke with Ed (SR#:7734031503) explained what is going on during convection and temp readings. Gave error code submitting for product engineer over text ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Edgewater, MD 21037
Shane B.
Job Details: 11/30/2022
installed orderd parts. door is sealing. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Edgewater, MD 21037
Shane B.
Job Details: 11/30/2022
installed orderd parts. door is sealing. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hopewell, VA 23860
John P.
Job Details: 11/30/2022
"Upon arrival CX stated unit started to cool fine few days after tech left and started to make ice, checked temps and found ff at 38 and freezer at 6 degrees and unit was running. Advised CX if unit acts up to call us back. Unit working as designed at this time."