We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS8
Near Newport News, VA 23606
Justin W.
Job Details: 11/02/2023
replaced all parts ordered. tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22407
Robert W.
Job Details: 11/02/2023
"Cx complaint is the unit FC door stuck closed, Inspected unit and found the door is solid frozen shut cant get door open, Advise CX to shut unit down hrs before return to help with getting door open. Ordering Drain tube, Rails and door gasket; ordrng 1 W10407216 (Door gasket) and 1 W11668672 (Rail) and 1 W11084807 (Drian tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Timonium, MD 21093
Shane M.
Job Details: 11/02/2023
cx complaint the unit isnt dispensing ice. found icebin full of ice. half of ice binded together w looks to be crushed ice. icebin needs to be replaced. ordering icebin.; ordrng 1 W11347840 (icebin)
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Warrenton, VA 20186
Daniel J.
Job Details: 11/02/2023
washer pipes banging when unit stops calling for water wanted to know if valves can be adjust customer tried turning down pressure with closing valve on inlet no chamge informed customer the valves have a soleinod that opens and closing no way to adjust ran quick wash confirmed pipes are banging no errors stored
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Timonium, MD 21093
Shane M.
Job Details: 11/02/2023
cx new complaint the icemaker isnt working. found in test 56 E2 for icemaker. ordering icemaker.; ordrng 1 W11577195 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Leesburg, VA 20176
Ricky E.
Job Details: 11/02/2023
"installed parts, unit cks ok."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Baltimore, MD 21209
Shane M.
Job Details: 11/02/2023
installed all parts. same error codes appeared. ordering lower blower & lower control. 2nd tech is not needed.; ordrng 1 W11598200 (lower control) and 1 w11598119 (blower fan lower)
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Frankford, DE 19945
Michael E.
Job Details: 11/02/2023
CX complaint: stilol getting sound. CX played a video for me and the sound seemed to be coming from the FC. I got the sound but not at full volume that CX has been hearing. I replaced the evap fan motor and blade and tested unit and it is now working properly. Job is complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WB02
Near Baltimore, MD 21209
Shane M.
Job Details: 11/02/2023
installed cooling fan unit working proeprly.
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Middletown, DE 19709
Taylor F.
Job Details: 11/02/2023
"Cx complaint is unit not cooling properly. After speaking to the cx about the unit, everytime the unit stopped cooling there was ice build up on the evap. The cx would unplug the unit, the ice would melt and then the unit would start to cool again. Found the evap frozen over on arrival and unit unplugged. Replaced damper, evap fan and followed SP for the drip tray kit. Unit is now working as designed. Informed cx to wait 24-36 hrs for unit to cool down. Job is complete."
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Baltimore, MD 21224
Dustin F.
Job Details: 11/02/2023
"CX complaint: Microwave diedInspected unit, confirmed CX complaint. Checked voltage and cycled breaker. unit came back on and is working as intended. tested with glass of water.; ordrng 1 W11188752 (fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Gloucester, VA 23061
Justin W.
Job Details: 11/02/2023
cx complaint of moisture on fc gasket and shelf dented from delivery. confirmed complaint. ordering gaskets to install on top under fc gasket to make better contact with horizontal mullion. ordering shelf and rollers for dent with in 30 days of delivery.; ordrng 2 W11159728 (gasket)s and 1 W11243759 (shelf-glas)
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Owings Mills, MD 21117
Justin S.
Job Details: 11/02/2023
cx says they had a hinge go out and have tried to fix the unit but cant get the door back together. the door was in pieces when i arrived. cx already has a new hinge for the unit. replaced the hinge and reinstalled the door. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Gloucester, VA 23061
Justin W.
Job Details: 11/02/2023
cx complaint unit sho0wing f8e1 code. confirmed complaint. checked unit to find 121 vac to valve but solenoid not opening completely. ordering valve to complete repair. checked unit to find oil leaked from gearcase onto parts ordering parts to complete job.; ordrng 1 W11220230 (valve) and 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11550891 (agitator) and 1 W10752187 (screw) and 1 W11551646 (spanner)
We serviced a
JENNAIR COOKTOP
Model JEC9536BDS12
Near Montpelier, VA 23192
Thomas B.
Job Details: 11/02/2023
Right front element is not heating however the switch is responding properly order the right front element quoted 482.20 cx paid 372.20 cx will owe 110.00 on return visit ; ordrng 1 W10823724 (elmnt-surf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details: 11/02/2023
Cx complaint unit getting condensation inside. Was able to access unit and found that the gaskets were dislodged. Pressed in and heated to sit but the channels of the door is too wide and gasket continues to fall out. Ordering doors which will ship to cx and they will contact us to set return; ordrng 1 LW10798950 (rc door stainless) and 1 W11178521 (nameplate) and 1 LW10798951 (fc door stainless)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Glen Burnie, MD 21060
Dustin F.
Job Details: 11/02/2023
"CX complaint: unit wont spin all water outInspected unit, confirmed CX complaint. pulled F7E4and F6E3 error codes off unit. Found slider wore down and Ui acting up. Also found gearcase leaking. CX stated she didnt want to repair unit, i left a quote cx paid svc fee."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/02/2023
Replaced compressor and tested unit. Allow 24hrs too cool . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hedgesville, WV
Ken M.
Job Details: 11/02/2023
Evaporator fan assembly and blade replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Felton, DE 19943
Frederick R.
Job Details: 11/02/2023
"CX complaint is SXS buzzing. Inspected and found unit was never leveled when installed. Attempted to level unit for CX and found right side wheel has no flooring underneath, just subfloor which is causing unit to sit cockeyed. Informed CX to have the flooring repaired and then level the unit to get rid of noise. Unit working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Hampstead, MD 21074
Justin S.
Job Details: 11/02/2023
cx says the un it has been making ice since last tech left and they do not want to replace the controls. replaced the door and the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Ellicott City, MD 21043
Robert L.
Job Details: 11/02/2023
"cx complaint temp flux and stuff freezing in few areas, also water paddle sticks and eetching worn off, defect in funish of warter pad, found temp set to 40 /-1 found 35 deli, 37 evap cover top, 50 top shelf, ran diag test 28 avg 37 RC -14 FC, test 33 low 27 fc -16, seems to be running colder than set, instructed food locations , ordering RC evap cover, main control and waster paddle; ordrng 1 W11394920 (rc evap cover) and 1 W11664342 (main control) and 1 W11251709 (pad)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Virginia Beach, VA 23457
Branden R.
Job Details: 11/02/2023
"came out and replace all parts on unit , tested unit is now running as designed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 11/02/2023
"Units neutral is back feeding 1,2v polarity is wrong causing signal interference causing dishwash to only power wash motor for brief squirts. Told cx to call a electrician again."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Richmond, VA 23231
Chris B.
Job Details: 11/02/2023
cx stated unit states PO randomly insp unit could not duplicate cx comp called tech line spoke with tj stated to check plugs in top of rc door and rc led and in main control and in ui insp all connectors did move plug to diff outlet advised cx if unit does not state po within two weeks its the outlet
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 11/02/2023
"Replaced Control, Pantry harness and pantry door unit tested IM and dispenser all is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Richmond, VA 23231
Chris B.
Job Details: 11/02/2023
cx comp unit led lights will not work :ordering white led kit did replaced fc led with while in home; ordrng 1 W11683241 (led kit)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23188
Orbie
Job Details: 11/02/2023
cx complaint unit beeping and acting weird. checked unit found pump not pumping. replaced sump from VS. tested unit. working as designed.; ordrng 1 W11460946 (sump & motor OA/VS)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/02/2023
"CX complaint about FC leds not working followed svc pointer that talks about this issue s code covers P&L used VS that had enough leds & I was able to complete repair all leds work now; ordrng 4 w11632139 (LED 3pk 3dot(JH VS))s, used 4 W11632139 (LED 3pk 3dot (JH VS)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Warrenton, VA 20187
Daniel J.
Job Details: 11/02/2023
dishwasher no water coming removed control lock started cycle found water entering but wash motor not moving water replaced sump tested checked for leaks wash motor now moving water inside tub
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near White Hall, MD 21161
Neil H.
Job Details: 11/02/2023
CONSOLE IS SCRAMMBLED ORDERING NEW ONE; ordrng 1 W11591400 ( CONSOLE) and 1 W11680389 (Appliance Control Unit (acu))
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Wrightsville, PA 17368
Sal R.
Job Details: 11/02/2023
"I attempted to replace the tub ring and found that the front right suppension rod is bent and the bushing is damaged. I fou d that CX is washing a large fleece blanket witch caused the rear of the tub rint to become stuck under the lip od the rear sheet metel. I am ordeirgn 1 set of supension rods (W112178717). Once the parts are avalible , please have someone form the office call to set a return date.; ordrng 1 W112178717 (suspension rods)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Laurel, MD 20724
Alexander D.
Job Details: 11/02/2023
"cx complaint hood light blew out and when he tried to replace bulb it still didnt work. inspected unit and verified complaint. found triac on control damaged. ordering control and bulb, in stock @tribles. scheduled return visit for 11/9; ordrng 1 W11552018 (control) and 1 8206232A (bulb)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, VA 23188
Orbie
Job Details: 11/02/2023
replaced all parts. tested unit. working as designed.
We serviced a
JENNAIR RANGE
Model JGS1450DB0
Near Silver Spring, MD 20910
Brian F.
Job Details: 11/02/2023
"Cx states unit giving F8E0 error, entered diagnostic mode, confirmed saved F8E0 and F2E1. Cleared errors, ran auto test, completed with no errors. Tried to start bake, unit gave F8E0. Power cycled unit at breaker, retested, ran 350* and 400* bake, oven heat to temps, F8E0 did not return. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Virginia Beach, VA 23451
Lucas R.
Job Details: 11/02/2023
"cx complaint ice maker not working. checked unit, found out the ice maker is stick. 120 vac to icew maker. ice maker not turning found small cube jamming ice mker. removed ice maker harvested and filled quoted cx. part WPW10300024 ice mker 225.70 laber 110 shiping 15 taxt 13.54 total 503,24 cx monitoring will contact office if does not making ice."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/02/2023
"Cx complains that the unit stopped in middle of the cycle, inspected unit, rna test mode found an error code f7 shifter problem. the spin cycle not working, unit keep the spin step.. repalced shifter from v/s; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Sykesville, MD 21784
Justin S.
Job Details: 11/02/2023
"cx showed me the ice bin is overflowing. replaced the bin thermistor and the unit is now good; ordrng 1 W10511923 (thermistor(js vs)), used 1 W10511923 (thermistor(js vs)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlottesville, VA 22911
Kyle A.
Job Details: 11/02/2023
Cx complaint of unit not cooling properly in rc. Did confirm fan is not activating. Ordering evap fan.; ordrng 1 W11087438 (Evap fan)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Edenton, NC 27932
Austin D.
Job Details: 11/02/2023
cx complaint the unit is making noise during the cycle checked the unit and found that the only noise i can hear that is abnormal is a little of grinding noise coming from the clutch. replaced the clutch and belt. calibrated/tested the unit. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlottesville, VA 22901
Danny R.
Job Details: 11/02/2023
unit will need rods and harness rods have tank to low and loose and the harness is broken again; ordrng 1 W11448788 (harness) and 1 W10780045 (rods)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near York, PA 17406
Bernard M.
Job Details: 11/02/2023
"Replaced parts, recalibrated, ran test, unit completed test without issues. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KURR114KSB00
Near Hampstead, MD 21074
Justin S.
Job Details: 11/02/2023
cx says the unit didnt cool. found the unit is at 70f. large ball of ice on the inlet to the evaporator and thats it. the compressor and evaporator fan are active. the unit needs the compressor. dont see the evaporator as an orderable part.; ordrng 1 W11596021 (compressor(233.81)) and 1 W11109499 (drier-tube22.27)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Chesapeake City, MD 21915
Taylor F.
Job Details: 11/02/2023
"Cx complaint is unit not washing. Replaced sump, heater and inlet valve from previous diagnosis and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Hampstead, MD 21074
Justin S.
Job Details: 11/02/2023
valves still have not been replaced and broke in my hand(pic) when shutting off the water. replaced the bellow ps and inlet. ran the diagnostic cycle and the unit is not leaking and is filling good. the unit is now good. informed cx of the damage to the valve and that it is still dripping like the last tech said
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ06
Near Greencastle, PA 17225
Drew B.
Job Details: 11/02/2023
replaced compressor being 2 open windings and when cut the uinit had full charge ... and replaced compressor drier and pulled strong 30 in vac and filled to 68g and seen frost occuring and compressor running. and will need 24 hrs to cool.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hampstead, MD 21074
Justin S.
Job Details: 11/02/2023
cx says the unit is makijng a lot of noise in the spin cycle and doesnt finish the cycle. found the unit is agitating good but is only spinning with the agitator. tried to inspect the hub but the washplate is seized to the gearcase. the washplate will have to be broken off to be removed.; ordrng 1 W10902814 (washplate(90.08))
We serviced a
MAYTAG DISHWASHER
Model MDB6701AWB
Near Martinsburg, WV 25404
Ken M.
Job Details: 11/02/2023
"Customer complaint is that they noticed a burning smell from the unit. Unit would not power up after the smell occurred. Inspection of the console/control found no visible burn damage. Latch switches tested good, but found the latch handle broken off inside the door. Door latched and confirmed power to and through the latch, but the console is dead. Element tested at 15.4 ohms and is not shorted to the frame, element is technically good. No visible damage to the ribbon cable, but issue could be internal to the console or the control. Console is NLA. Recommend replacing the control, latch, and the recall on the element as well. Contacted Whirlpool Safety with findings.; ordrng 1 WPW10218837 (cntrl-elec) and 1 WPW10275768 (latch-door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 11/02/2023
"tech line, low charge or leak in the system. installed uv dye drier and replaced rc evap. No leaks detected with 140psi of nitrogen. Held a vaccum. Filled 54g r600. Unit started building a frost pattern. Advised allow 24hrs for temps to come down. Also customer complaining about condensation on top of fc door gasket , found a leak near the crisper drawers used silicon to seal air gap."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Bowie, MD 20721
Leon
Job Details: 11/02/2023
"Class issue was a unit. Wasn't drying confirming the issue and saying that the drain pump wasn't spinning at all. But it was humming saying that the unit was getting a 120 V. And the drain pump gave me 14 . Which was good, try to jump. Start the pump, but unit still did not sping the unit had a dead spot and would not bounce back unit started spin but stop shortly after Client is considering buying a new wash machine and said they will call back within 30 days. And they do want to go full foot to repair."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Moyock, NC 27958
Branden R.
Job Details: 11/02/2023
cx complaint unit hot to touch . checked unit and found no errors cx stated she reached down to pick up something and put her hand on the bottom right side and it was hot . that is where heating element is called techline and was advised unit will heat up. doc with safety and was advised unit is running as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bethesda, MD 20817
Brian F.
Job Details: 11/02/2023
"Cx states door falls down when opened, tested and confirmed. Found left hinge unhooked from spring, reinstalled hinge on spring, tested, door now opens and closes properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Alexandria, VA 22314
Jason A.
Job Details: 11/02/2023
CX complaint FRIDGE door damaged. Verify & document damage. See SDpics > JJ; ordrng 1 W10815687 (RC right door STAINLESS)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Upper Marlboro, MD 20774
Leon
Job Details: 11/02/2023
"Client complaint was unit would not drain Confirmed the issue Seeing that the unit had tassels stuck inside the drain pump and the agitator from a towel, the client was washing.Remove all the tassels from the unit. Reran a drain cycle and everything worked as it should."
We serviced a
WHIRLPOOL RANGE
Model JVR0430HS0
Near Alexandria, VA 22314
Jason A.
Job Details: 11/02/2023
CX complaint RANGE hood damage. Verify & document damage of case / enclosure. Non-repairable. Called techline SR > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Richmond, VA 23236
Joseph D.
Job Details: 11/02/2023
confirmed customer complaint of unit icing around air baffle and freezing and refrigerator compartment found air baffle not clipped in to its Mount properly reset air baffle and unit ceiling properly
We serviced a
JENNAIR OVEN
Model JJW2730WS00
Near Montpelier, VA 23192
Thomas B.
Job Details: 11/02/2023
Cx complaint unit is not working properly inspected unit found error code F8e1 unable to determine which blower is causing issue during test unable to verify fan speed component activation doesn't keep fan on to check fan speeds ordering both quoted 626.37 cx paid 516.37 cx will owe 110.00 on return visit; ordrng 1 WPW10273666 (blower) and 1 WPW10273667 (blower)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Gloucester, VA 23061
Justin W.
Job Details: 11/02/2023
cx complaint damper loud. checked unit to find temps at 3 fc and 35 rc. confirmed noisy damper. ordering parts to complete repair. scheduled cx for 11/9/23; ordrng 1 WPW10594329 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ03
Near Alexandria, VA 22304
Lloyd B.
Job Details: 11/02/2023
Cx complained the unit did not make ice. Inspected the unit and found that the IM cycled but no water came in. The line behind the unit was pinched due to the location of the valve. Pushed the unit back far enough to where it wasn't pinching the line and tested and it now fills. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Dagsboro, DE 19939
Michael E.
Job Details: 11/02/2023
"CX complaint: no cold water. Tested and verified complaint. Unit is hooked up properly and both valves working well. However, wall valves are reversed, cold is hot, hot is cold. House plumber mixed up the valves in the wall. I switched the hoses, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Lorton, VA 22079
Jason A.
Job Details: 11/02/2023
CX complaint FRIDGE water drips from water dispenser. Water leaked stopped about 5 days ago. Test dispense with & w/o filter. Similar flow. Noise w/o filter. Unit was not dripping on arrival. CX paid in full > JJ; ordrng 1 WPW10341329 (dual valve $95.93 )
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Ocean View, DE 19970
Michael E.
Job Details: 11/02/2023
CX complaint: loud humming. Tested and verified complaint. I found the sound is coming from the evap fan. No obstructions at fan. Ordering evap fan motor and blade. Scheduled return visit for 11/13 any time; ordrng 1 W11024089 (motor-evap) and 1 WP2169142 (evaporator fan blade)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hershey, PA 17033
Cody H.
Job Details: 11/02/2023
"CX complains unit heating element runs continuesly and unit will not rotate. CX is within manufacture warranty. Found unit heating element to be shorted to ground, causing element to recieve continuess power when plugged in. Unit fuse had also failed dueing this time which is why unit does not power on when pushing start button. Was able to replace element and fuse with vs. Retested unit and unit is now work talked to Adam at safety. No further work needed.; ordrng 1 279838 (element ch vs) and 1 WP3392519 (fuse ch vs), used 1 279838 (element ch vs), and 1 wp3392519 (fuse ch vs) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Annapolis, MD 21401
Israel R.
Job Details: 11/02/2023
Customer complaint unit is not heating in the microwave and the bake cycle is not gettign up to temperature. I tested the MW and the unit gave me F1E5 error code for the inverter. I can heat the mag trying to energize but then i get F1E5. MW is going to need Iverter board and mag. I tried to calibrate the oven and i had to go all the way to 30 to match the unit. I found the unit still not heating correctly. ORdering control and sensor. CAll custoem when parts are available. Board and invereter board. are not in stock.; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter Board) and 1 W11179310 (cntrl-elec) and 1 W10859573 (sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/02/2023
"CX complaint: no ice. Tested and verified complaint. IM gets stuck in cycle. We are getting 120vac to IM but is only intermitantly running and does not complete cycle. Replaced IM. Tested unit and it is now working properly. CX paid for service, labor, S&H and part by CC. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Upper Marlboro, MD 20772
Leon
Job Details: 11/02/2023
Client issue was washer didn't start when I went to the unit. I checked for voltage which I knew it was getting 120 into the control board but going to the UI I got nothing client will just need a new UI client said he will call back if he wants to work completed or he may just buy a new unit.; ordrng 1 W11135391 (Ui)
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Portsmouth, VA 23701
Zachery R.
Job Details: 11/02/2023
"cx complaint unit not draining, checked unit, no faults stored, unit is stacked, will need 2nd tech to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11458345 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 11/02/2023
"Cs unit is not washing clothes , confirmed complaint. I found error codes f7e1 basket not reaching rpms. Tested cycle , motor just humms when agiating and spinning, pulled capacitor out and switch it with a known good used one from my van to test and test unit again. Unit now works as deisgned but customer doesnt want a old used part, ordering new capacitor.; ordrng 1 W11158830 (capacitor)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Portsmouth, VA 23702
Zachery R.
Job Details: 11/02/2023
"replaced gearcase, belt and pulley, tested, secured pulley in bin. left old gearcase with cx. unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ00
Near Halethorpe, MD 21227
Emmanuel R.
Job Details: 11/02/2023
"Cs fc door not closing confimred complaint. I found the lower bin was not set in place correctly. Attached bin correctly, unit is now working properly."
We serviced a
WHIRLPOOL UNKNOWN
Model WED8300SW2
Near Waldorf, MD 20603
Shane B.
Job Details: 11/02/2023
"cx complaint is the unit running but not heating. checked for codes and found F28 moisture sensor open. ran the unit, it did not heat. inspected and found element not plugged in, wires were just hanging. plugged element in but it does not heat. element is gettign 244vac, fuses must be good. elemnt reads OL. ordering new element.; ordrng 1 WP3387747 (element)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Mineral, VA 23117
Thomas B.
Job Details: 11/02/2023
Cx complaint unit is not working properly inspected unit found gearcase bearing is going hearing whirlwind noise went to remove the agitator plate unable to do so its siezed unit will need new gearcase and agitator plate quoted 639.08. Cx declined paid 139.00 service call; ordrng 1 W11393685 (Gearcase) and 1 W10902814 (Agitator)
We serviced a
WHIRLPOOL STACKABLE
Model KRFF507HPS03
Near ,
Ezra M.
Job Details: 11/02/2023
"new build home, still vacant. damage to right rc door. ordering door; ordrng 1 W11436604 (door, right, stainless)"
We serviced a
WHIRLPOOL FREEZER
Model MZF34X18FW06
Near Landenberg, PA 19350
Justin L.
Job Details: 11/02/2023
Cx complaint unit not cooling. Was able to access unit and found that the compressor wasnt running. Verified compressor getting 120.2VAC and after plugging back in attempts to start but compressor is locked. Will need sealed system repair with a sealed system technician along with extra counts for exteneded drive times round trip. Contacted parts and spoke to CT and setting 5 count return for Wed 11/8/23 with TF; ordrng 1 W11572047 (evaporator) and 1 W11578208 (compressor) and 3 W11506635 (process stub)s and 1 W11109499 (filter drier) and 1 876765 (tubing kit)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hancock, MD 21750
Ken M.
Job Details: 11/02/2023
"Gearcase, slider, and bolt replaced. New slider came with a new bolt. Unit tested and is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Chester, VA 23831
Chris B.
Job Details: 11/02/2023
rep lid tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/02/2023
"Customer complaint is that the unit is dead. Unit tested and issue confirmed. Found that the unit was not plugged all the way into the outlet. Unit plugged in all the way and retested. Unit powers on, but the display is not loading properly. Ran test cycle and the cycle ran properly. Ordering fascia.; ordrng 1 W11478519 (fascia)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Washington, DC 20002
Samuel R.
Job Details: 11/02/2023
cx complaint unit is leaking.inspected unit and found no leaks but found cx to use way to much soap causing unit to make suds everywhere.showed cx on proper amount to use .unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charles Town, WV 25414
Ezra M.
Job Details: 11/02/2023
"installed shims, releveled unit, verified stable."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Walkersville, MD 21793
Ricardo S.
Job Details: 11/02/2023
"Cx complains that the unit stopped making ice, isnepcted unit, ran test mode, found 2 error codes e2 e5 themristor open or shorter, conneciton on ice maker cks ok,ran test mode, 57/58 and 59 cks ok, the fill tube is frozen, valve cks ok, test36 fan box cks and works fine. fill tube heater is good, order ice maker assy; ordrng 1 w11658802 (ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hagerstown, MD 21742
Ken M.
Job Details: 11/02/2023
"Filter head replaced and customer supplied a new filter to use. Determined that the water pressure is fine with the new set up, regulator is not needed. Old filter head left with customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 11/02/2023
"Cx complains that the unit not making ice, inspected unit, the door switch cks ok, ice maker heater connenction is bad, unit need ice maker assy; ordrng 1 W10886931 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Charlottesville, VA 22903
Danny R.
Job Details: 11/02/2023
installed part checks ok
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Gaithersburg, MD 20877
Davonte
Job Details: 11/02/2023
"cx complained unit wouldnt start wash cycle, confirmed cx complaint after inspecting unit. tried running diag washncycle but unit didnt start. checked lower harness and it read OL. unit will need lower harness. marked parts a wuse on return visit just in case theyre needed.; ordrng 1 W11545744 (lower harness)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Waynesboro, VA 22980
Danny R.
Job Details: 11/02/2023
unit had a loose backe panel that was vibrating with evap fan adjuted panel and fan now no noise chcksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS25XVMS6
Near Gambrills, MD 21054
Israel R.
Job Details: 11/02/2023
Installed all parts and tested. Unitis back to normal operations. I only had one Seal. So i think the other seal was double ordered.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Fishersville, VA 22939
Danny R.
Job Details: 11/02/2023
installed parts checks ok
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHW08
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 11/02/2023
"Cx complains that the unit not making ice .. inspected unit, reset ice maker and not working, conneciton cks ok, faulty ice machine, repalced part, unti tested and works fine"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Fishersville, VA 22939
Danny R.
Job Details: 11/02/2023
unit stopa dn restarts over and over when in spain and diag for spin also when it actaully will spin the lights on control dim and go bright overe and overe will need motor cap and control; ordrng 1 W10890624 (motor) and 1 W11428524 (cap) and 1 W11603811 (control)
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Gloucester Point, VA 23072
Justin W.
Job Details: 11/02/2023
"cx complaint of sound not working and cycle not completing. checked unit to find error code f0e5, f0e9. found speaker on fascia not working. found suspension good and no signs of oil from transmission. ordering fascia to complete repair. called to try to get approval and was informed that the cx would be reached to schedule a return when approval granted.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/02/2023
istalled both ordered parts and restored power. unit is working as designed.
We serviced a
JENN-AIR RANGE
Model JES9800CAS02
Near Reston, VA 20194
Demonte S.
Job Details: 11/02/2023
Installed the Bake Element. Tested the unit. Unit isn't Heating. Checked power at the Heater Element. I'm getting 1.7 Volts. No power is being pushed by the Control Board. Unit needs Control Board. Cx paid in full for the Control Board. ; ordrng 1 WP8507P23460 (Whirlpool Oven Control Board)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Chambersburg, PA 17202
Drew B.
Job Details: 11/02/2023
cx complaint that unit is not draining. i found when arrived not water in unit tho and tested and found unit to have towels wet inside unit but when toggling drain in test mode did drain then proceeed to reclaibrate and run auto test appears to go through cycle no issues.. claims not ringing out clothing. i ran the towels through drain and spin through 16 mins and foudn the unit to spin out after reclaibration and now checks good. and instructed cx on what to expect. ...
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Chesapeake City, MD 21915
Taylor F.
Job Details: 11/02/2023
Replaced all parts from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
JENN-AIR OVEN
Model JJW2827LL01
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/02/2023
installed ordered parts. restored power and lights are now working as designed. unit is working as deisnged.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Fairfax, VA 22033
Christian C.
Job Details: 11/02/2023
Cx complaint right burner takes a while to ignite and knob for burner is not centered. Inspected unit Tested burner and intermittently ignites right away and sometimes take a long time. More than 5 secs. Centered knob. Called techline. Advised to make a notch in burner cap to allow more gas to flow to igniter. Was able to make burner ignite more frequently.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/02/2023
"cx complaint is the unit not running cycles. when i arrived unit was unplugged. restored power and checked for codes. found F9E1. checked drain pump and harness before running service cycle. no damage found. ran service cycle. unit filled and drained fine. during agitation and spin motor just buzzed. F7E1 appeared. capacitor is OL. replaced with VS part and ran service cycle again. unit completed cycel with no issues. ran calibration cycle. unit is working as designed.; ordrng 1 W11395618 (capacitor VS SB), used 1 W11395618 (CAPACITOR) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Virginia Beach, VA 23462
Branden R.
Job Details: 11/02/2023
"cx complaint unit will not turn on , checked unit and found timer bad on unit not allowing cycle to start also found hairline tear on knob causing them to not allowing unit to start or cycle unit unable to properly install metal clips . ordering all parts for repair .; ordrng 1 W11675852 (knob) and 1 W11625514 (knob) and 2 WP688805 (clip)s and 1 W11685947 (timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Millsboro, DE 19966
Michael E.
Job Details: 11/02/2023
"CX complaint: FC door gasket coming loose. Tested and verified complaint. I corrected the gasket seating, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW0
Near York, PA 17404
Bernard M.
Job Details: 11/02/2023
"Replaced all parts per previous tech, ran normal cycle, unit spun and heated as designed. Unit checks good"