We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Annapolis, MD 21409
Andrew H.
Job Details: 06/21/2022
Place water line cycled ice maker unit is no longer leaking. Customer had intermitting light issue I found from loose connection at freezer door switch removes door switch tested door switch and jumped out connections to light. Door switch is opening out properly and light is responding when jumped out. I reinstalled switch and unit is now working properly.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Smithfield, VA 23430
Anthony D.
Job Details: 06/21/2022
cx complaint unit not drying checked unit verified 240vac supply voltage found L1 connection at heater slightly unseated reseated connection tested unit working as designed
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/21/2022
cx complaint the unit is not pulling air out of the unit. checked unit and found the blower wheel disconnected form the motor shaft. rep
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 06/21/2022
Cx complaint unit is not working properly inspected unit found blown fuse removed and replaced tested unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/21/2022
CX complaint about led light out from FC svc pointer W11460554 Rev G confirmed issue S191AQ covers P&L ordering lh top front collected payment thru office; ordrng 1 W11601310 (FC led module) and 1 W11462342 (Rc module)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Olney, MD 20832
Israel R.
Job Details: 06/21/2022
"Customer complaint unit is making ice but is leaking from the ice maker. and is intermitent from day 1. I notice the unit is leaning forward. I lean unit back and tested. Ice maker is working fine. test 56 no error, 57 is completing harvest, 58 colder thatn harvest temp. Ice maker and valve is working. Check level and the unit is not level. I level the unit and now the middle drawer is not coming out by itself. Tested 36 fan is good. i could not find any other issue. The ice maker gasket was not making good contact i steamed the gasket and now is better. Unit is good. it could just be the gasket not sealing the bin."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Waldorf, MD 20603
Shawn D.
Job Details: 06/21/2022
cleared all ice snappe dpic of what ice looked like then replaced fan motor with harness made sure cover is sealing better there was rtv stopping it from going all the way back then plugged unit in and started cooling unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Fairplay, MD 21733
Danny R.
Job Details: 06/21/2022
wate vavle drips and covered icemaker in water damafed that replaced both checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRL00
Near Virginia Beach, VA 23452
Carl A.
Job Details: 06/21/2022
"cx complaint of unit making ice but not dispenceing, called techline spoke with Travis determined that the control board under auger motor is not sending power out break down as follows 1/WP2252130service call break as followsservice call 120.00parts 167.48shipping 15.00labor 110.00sub total 412.48tax 10.05grand total 422.53deposit 312.53cx owes 110.00 in labor on return visit; ordrng 1 WP2252130 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Towson, MD 21204
Keith H.
Job Details: 06/21/2022
cx complaint is unit not washing inspected unit and found the diverter motor faulty i repalced pump/sump tested it unit is working
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/21/2022
came out to complete the repair on the special project for the dishwasher. disassembled the unit as needed. replaced the element. tested the unit. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Frederick, MD 21703
Bernard M.
Job Details: 06/21/2022
"Cx complaint unit doesn't make ice. Removed bin and inspected icemaker and found it disconnected. The mullex connection wasn't secure. Reconnected and secured icemaker, hit the test switch and it harvested then added water. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stafford, VA 22554
Robert W.
Job Details: 06/21/2022
CX Complaint is the unit is giving an error code. Inspected unit and found error code F9E2 drain pump issue. Ran diag cycle a few times and found the drain pump getting really hot after a few cycles and then didnt want to drain. Ordering drain pump; ordrng 1 W11412291 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS00
Near Baltimore, MD 21212
Milton J.
Job Details: 06/21/2022
"Complaint ice build up in RC. Fan/Thermistor combo was ordered but the thermistor is not attatched to the fan for this model, it is on the evap harness. Called KD and he said the thermistor was definitely needed. CX paid for Evap Harness and Parts Specialist okayed waving the shipping fee. However CX cancelled a flight to be away for weeks for this repair and is flying out Thursday afternoon. Talked to Parts Specialist and informed I need to come back first job of the day Thursday no ands, ifs or buts for repair which was scheduled. Ordering RC Evap Harness and returning with previously ordered RC Evap Fan. -MJrob; ordrng 1 WPW10277799 (RC Evap Harness)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Virginia Beach, VA 23452
Carl A.
Job Details: 06/21/2022
"cx complaint of unit making noise checkedu nit to find no error codes at thsi tme,pulled splutch to find oil starting to leakin from gear case ordering parts needed for repairs; ordrng 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt) and 1 W10902814 (Washplate) and 1 W11449840 (GEARCASE) and 2 labors and 1 W11481722 ( ACTUATOR)"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Ivor, VA 23866
Anthony D.
Job Details: 06/21/2022
"cx conmplaint unit not cooling and that food spoiled and stated that he did not want to put food back in the unit because of the smell he could not get out of the unit after washing it, checked unit found comporessor windings at 4.3, 7.4, 11.6 also found compressor running at 1.4 amps for about 10 seconds then shutting off called techline spoke with JOEL SR#7733930232 was advised to order a compressor and to have cx call customer support and talk with them about a possible exchange sealed system tech needed for return visit; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (drier) and 1 w11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21218
Milton J.
Job Details: 06/21/2022
"CX complaint unit not cooling. Inspected and found evap froze over. Unit not going into defrost in service test. 119vac from the control to the defrost element. Evap thermistor 21kohms while froze over. Thawed evap and found wire to the evap element was pulled out. Reinserted and taped in hopes it holds till return. Element energizing now. Also when first tried to start the compressor in service the start device was clicking. Ordering new Evap Harness, Start Device and Run Capacitor. -MJrob; ordrng 1 W11581973 (Evap Harness) and 1 W11547180 (Start Device) and 1 WPW10662129 (Run Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Stafford, VA 22554
Robert W.
Job Details: 06/21/2022
CX Complaint is the filter wont stay in place. Inspected unit and found the filter door has failed and isnt holding filter in place. Ordering Filter housing.; ordrng 1 W11162042 (Filter housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Towson, MD 21286
Keith H.
Job Details: 06/21/2022
defrosted unit replaced fan
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Alexandria, VA 22315
Dustin F.
Job Details: 06/21/2022
"CX Reported drawer fell outUpon arrival, knocked on door and rang doorbellno answer, contacted office. Spoke to Katie, She advised to move on at 3:59 PM."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/21/2022
i was able to access unit and replace the control board and the evap harness. i noticed the harness did not come with the therminstor. i was able to install (WPW10384183) with the other parts. unit now checks good.; used 1 WPW10384183 (thermistor) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hanover, PA 17331
Sal R.
Job Details: 06/21/2022
"Per the previouse tech, I was able to access and replace the tub assembly, motor, and spray arms. I then reinstalled the unit and tested. I found the unit to be opperating as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Waldorf, MD 20603
Shawn D.
Job Details: 06/21/2022
cleared all water found drain pump open so replaced it and found 1 shipping bolt still on unit then plugged unit back in and checked for codes and had f9e1 f8e2 f0e2 f0e5 so cleared them then ran test and went through great and is draining goood had secure drain hose in the back it doesnt go all the way in hole and would leak so fixed that best as possible. unit is good
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Richmond, VA 23234
Chris B.
Job Details: 06/21/2022
cx complaint unit will not complete cycle inepcetd unit found f3e2 inlet water temp fault f0e3 overload f7e8 motor stator over temp f8e1 long fill also fouynd oil leaking from gearcase advised cx cx stated they will be replacing unit collected 120 sc cc
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Dover, DE 19901
Taylor F.
Job Details: 06/21/2022
"Cx complaint is unit not draining. Tested inspected and verifed complaint. Replaced harness, control, and drain pump from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Riva, MD 21140
Andrew H.
Job Details: 06/21/2022
Cx complaint is the unit is not cooling. I found the low side at -22 psi and 125psi on the high side. I found unit unit does not have signs of a leak. I could not find die anywhere in the unit both compressor area and evaporator area. I reclaimed refrigerant from the unit and filled unit to 140 PSI and nitrogen. Unit held nitrogen at 140 PSI for 20 minutes. I replace the dryer pulled unit into a 30-in vacuum. And filled unit to 4.25 Oz. Unit is now building a full Frost pattern and is now working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/21/2022
BRAND NEW BUILT HOME CX complaint about unit not igniting on lr burner inspected and found that spark is deflecting on bottom of ignitor found a small crack o ignitor replaced from preid tested and working
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/21/2022
"cx complaint of unit not working,checked unit to find no error codes at first,ran diag,to find it stopped at 11 in dag,turn unit off reran dagi to find error code F5E3, door lock had failed replaced door lock tested and calibrated unit works as designed break down as follows 1/w10810403service call break down as follows serivce call 120.00parts 102.13shipping 15.00labor 110.00sub total 347.13tax 6.13grand total 353.26"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/21/2022
installed new left rc door due to physical damage during delivery.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Culpeper, VA 22701
Ezra M.
Job Details: 06/21/2022
"burners not working properly, uneven flames, cust stats on nat gas, unit set up for propane. changed regulator to nat gas, ordering orifices for nat gas. and regulator; ordrng 2 W11428753 (orifice - LF &RF)s and 1 W10849720 (orifice - LR) and 1 W10849719 (spud-orfce - RR) and 1 W11429345 (orifice - c) and 1 W11449506 (regulator) and 1 W11435700 (broiler fitting) and 1 W11126051 (orifice, broil)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Warrenton, VA 20186
Ezra M.
Job Details: 06/21/2022
"no operation. found L2 connector into control not seated on control. pushed connector onto pin on control, turned breaker on, diag light flashing normally on control, ui working. ran diag cycle."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Warrenton, VA 20186
Ezra M.
Job Details: 06/21/2022
"door gasket falling off unit. found gasket clips damaged due to holes not correct due to overlapping panels on front of unit. screws holding top front of unit to cavity liner, clips not able to get behind inner panel. finish on front also damaged by screws being crossthreaded in and not sitting straight. spoke with andrew at techline, sr# 7733927980, submitted for review"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/21/2022
"installed fascia and encoder assy, ran full test cycle"
We serviced a
KITCHENAID COMPACTOR
Model KUCS03FTPA0
Near Glen Burnie, MD 21061
Kevin P.
Job Details: 06/21/2022
"cx complaint compactor wont start, found start lever on kickplate is broken. installed new start switch kit 266.54 total collected by cc. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Potomac, MD 20854
Roberto I.
Job Details: 06/21/2022
"CX complaint no wash.Ran test mode, found 4-3 error. The wash motor didn't run. Confirmed 120V supplied from the control to the motor. Replaced sump assy using pre id part. Cleared error and rana test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Laurel, MD 20723
Robert L.
Job Details: 06/21/2022
"upn arrival, only panel ordered, needs hinge pins to replace inner door, also door seal warped at bottom, ordering hinges, vent fan and deflector, panel left with cx in laundry room; ordrng 1 W11545290 (deflector) and 1 W11606677 (lower door seal) and 1 W11416460 (vent fan)"
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS03
Near Clarksville, MD 21029
Robert L.
Job Details: 06/21/2022
"cx complaint water dripping from icemaker area, found run marks down from icemaker corner, inside door and under bin, found ice in mold had mounts on top from valve passing water, went to change valve , wrong one pre-id, engineering code wrong in ticket, ordering correct valve, scheduled for thurs. 6/23; ordrng 1 W11482383 (vlave)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Winterville, NC 28590
Ronnie B.
Job Details: 06/21/2022
"cx complaint of unit not cooling. checked unit and found evap frosted over. removed frost and found brown wire to heater not seated into connector causing no power to heater when activated. properly seated pin into connector, tested, verified heater function, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Kenly, NC 27542
Ronnie B.
Job Details: 06/21/2022
recovered remaining refrigerant from unit. noiticed oil mixed in. removed and repalced evap and filter/dryer. during this more oil and dye came out of both and on evap was in suction line. pulled 30ng of vac and began charging. during this pressures rose above 15 psi on low side and almost 200 psi at only 3 oz in. stopped chargin and began long vac on unit and called techline. s/r 7733936741 cx was concerned about paying full price of 350 on labor as unit is unrepairable at this point. dropped labor to 250 cx paid in cash.
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Rockville, MD 20854
Roberto I.
Job Details: 06/21/2022
"CX complaint oven too cold.Ran test mode, no errors. Tested bake and broil elements, they both worked ok.Ran a 350F bake cycle using thermocouple with the end wrapped in aluminum foil. The unit preheated in 13 minutes. Out of 3 cycles got temp avarage of 351.5F. I was unable to replicate any issue with the temperature."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/21/2022
"Cc unit not heating, found the TCO Open .. replaced and tested unit. unit now heating .. job complete"
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRB01
Near York, PA 17403
Marc M.
Job Details: 06/21/2022
installed parts and tested unit. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/21/2022
"cx complaint of mulion bar beening hot,checked unit to confrimed the findings,got behind unit to find that storfoam had fallen off and stopped the conderfan motor from running,removed object tested unit works as designed if cx calls back with same problem part will be manatory on return visit cx owes for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/21/2022
cx complaint of unit not making ice or dispenceing water checked unit to find that the resiovr had frozen thawed out fill tube and resiovior tested unti works as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/21/2022
"cx complaint the unit is not washing correctly. checked the unit and found that the acutator had lost postion therefore, i repalced the actuator. also noticed that the belt was worn so i repalced that as well.; ordrng 1 W11239857 (belt) and 1 W11481722 (actuator), used 1 W11239857 (belt), and 1 W11481722 (actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Norfolk, VA 23511
Carl A.
Job Details: 06/21/2022
"cx complaint of unit leaking water when filling ,checked unit to find no error codes at this time ,did find water to have a crack in it uncer the counsule,replaced water valves tested and calibrated unit works as deisnged"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Tappahannock, VA 22560
Lucas R.
Job Details: 06/21/2022
"cx complaint no operation, checkede unit fond unit harness cut at cord.; ordrng 1 W11565110 (harness)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near York, PA 17402
Marc M.
Job Details: 06/21/2022
cx complaint unit not cooling properly. inspected and found unit not cooling to optimal temp. checked amd found evap showing no frost pattern. compressor and evap fan running. unit has sealed system leak. will need 3 count ss repair.; ordrng 1 W11507067 (evap) and 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer)
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Yorktown, VA 23692
Jason T.
Job Details: 06/21/2022
"Cx complaint, no ice production, ran factory diagnostic test water leaks from the evaporator tray, also leaks from the recirculation hose. Sealed system parts covered under 5 yr warranty, cx paid for the part-shipping-tax, due upon return visit labor : $500.00 ( paid in full credit card REF # 4429904275) advised cx dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10863947 (Recirculation hose) and 1 WPW10218037 (Evaporator (cbe)) and 1 WPW10200037 (Filter drier (cbe)) and 1 W10913906 (Coupler (cbe)) and 1 2count (2 count)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Winchester, VA 22602
Daniel J.
Job Details: 06/21/2022
installed seals per notes and cycling thermostat same issuse unit cutting off after running the heater even on cold informed from tech support to have outlet looked at possile bad outlet customer looking into get outet looked at also amps without heater running 6.1 with heater on pulling 24.6 amps ordering heater; ordrng 1 279838 (heater)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Front Royal, VA 22630
Daniel J.
Job Details: 06/21/2022
spoke with manager informed water valve was repalced 5/26/22 valve appears stripped notes state was replaced on 5/26 repordering valve part replaced within 30 days; ordrng 1 W11316255 (water valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Woodbine, MD 21797
Ricardo S.
Job Details: 06/21/2022
"Replaced water line, unit tested ok.. no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Millersville, MD 21108
Alexander D.
Job Details: 06/21/2022
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overforsted. ohmed out defrost thermistor from control and its only reading 900ohms while encased in frost. cleared all frost with steamer. found wire insulation on thermistor broken from laying on evap. replaced defrost thermistor from v/s. tested unit. unit is now working properly.; ordrng 1 WPW10384183 (defrost thermistor(AD v/s)), used 1 WPW10384183 (thermistor) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Brookeville, MD 20833
Israel R.
Job Details: 06/21/2022
Installed new grommets and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/21/2022
cx complaint door handle just came off one day. inspected unti and confirmed. units handle has just become brittle and snapped off. door cracked and everything. no signs of misuse. ordering stainless door for return visit. pop in quickpic; ordrng 1 W11117588 (door stainless)
We serviced a
MAYTAG DISHWASHER
Model MDBH955AWW3
Near Salisbury, MD 21804
Michael E.
Job Details: 06/21/2022
CX complaint: unit leaking. Tested and verified complaint. I found water marks on the underside of the float switch. Ordering float switch W10202535 and marking gasket WP99002588 for return just in case. Schedukled next visit for 6/28 anytime; ordrng 1 W10202535 (float)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Carlisle, PA 17013
Fred G.
Job Details: 06/21/2022
"i was able to access unit and replace both the RC and FC doors, replaced the RC handle. installed name plate and reused the door buttons. installed door gaskets and tested the seal and found unit to checks good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Ocean View, DE 19967
Andrew W.
Job Details: 06/21/2022
Cx complaint is unit not igniting in broil. inspected and tested and verified complaint. cx runs bake and then wants to switch to broil shortly after and the broil does not ignite on the first attempt but will ignite on the second time. tested a couple times and could not get to duplicate. adjusted flames on cook top and made sure unit was converted fully to LP. unit is working as designed. job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Lititz, PA 17543
Justin L.
Job Details: 06/21/2022
As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
JENNAIR OVEN
Model JMW2330WS01
Near Silver Spring, MD 20904
Israel R.
Job Details: 06/21/2022
Installed new fan and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Dickerson, MD 20842
Ricardo S.
Job Details: 06/21/2022
"Cx complains that the unti not cooling properly, inspected unit, the temp read 42 degrees on the top shelf, but on the lower rack read 21 degrees, the evaporator fan motor not wotking.. loose connection behind the evaporator cover. resume power, fan is working now .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Millville, DE 19967
Andrew W.
Job Details: 06/21/2022
Cx complaint is ice maker not working and fridge doors not closing properly/fridge foods have condensation. Inspected and verified complaint. found ice maker was not calling for water to fill after harvest cycle. replaced ice maker and jumped and ice maker went through full harvest cycle. inspected rc door gaskets and found them warped and defective. attempted to heat and reform the gaskets but they would not stay in place. ordering rc gaskets for both rc doors. cannot reschedule due to AIG authorization need.; ordrng 2 W10830162 (gasket-fip)s
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Front Royal, VA 22630
Daniel J.
Job Details: 06/21/2022
complaint dryer not heating checked tcos and foundn heater O L sugguesting heater element spoke with manager stated that whirlpool pays after job completed no way to confirm unit needs WP3387747 heater; ordrng 1 WP3387747 (heater)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/21/2022
"Replaced the units heater , tested unit.. job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Red Lion, PA 17356
Marc M.
Job Details: 06/21/2022
installed parts and tested unit. unti now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Millville, DE 19967
Frederick R.
Job Details: 06/21/2022
CX complaint is defective spray arm. Replaced spray arm per prior diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Stephens City, VA 22655
Daniel J.
Job Details: 06/21/2022
unit getting f2e2 error removed console cdisconnected ribbons reseated still getting f2e2 error replaced control no change ordering console unit not responding to selector; ordrng 1 W11478526 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23323
Anthony D.
Job Details: 06/21/2022
"cx complaint unit not dispensing ice checked unit found auger not spinning checked motor found yoke spinning on motor shaft, shaft starting to strip but got yoke tight on shaft ordering motor to complete repair advised cx dispenser will work for now but may stop working waiting for part to come in ; ordrng 1 W11310391 (auger motor)"
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Taneytown, MD 21787
Brian R.
Job Details: 06/21/2022
cx complaint is drum wont spin all the time. unit is a ventless dryer. she pulled unit out some and had unit running when i got here and drum was turning. no codes in unit. tested and checked and broke unit down and unit has a lot of blow back lint in it and pulley is sticking at times and wont make belt tight to turn drum all the time. unit will need parts and a good cleaning to remove all lint as its a fire issue with unit. unit will need parts. as soon as approval is given and parts are in office will schedule.; ordrng 1 661570V (Belt) and 1 W10837240 (Idler Pulley) and 1 W11168387 (Cover)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Norfolk, VA 23508
Carl A.
Job Details: 06/21/2022
"cx complaint of unit making noise like stomach growing, tech hear the noise when tech came in to see unit ,also found that the front right leg not seated correctly on unit called techline spoke with Jole was advise that this is noraml operations ,techs had put noise damper on all componets that can be attacted to also ajusted dyier on back of unit cx not happy and whishes to have a new unit advise cx will need to call whirlpool ,typing notes and still hearing noise and we need to to do the right thing,cx wants a desion made today"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near New Windsor, MD 21776
Brian R.
Job Details: 06/21/2022
cx complaint is one of the blades is coming off and things are getting tore and unit wont run right. found 2 screws out of one and center hole tored up from lose screw and screw head pulling through. was able to remove 1 screw from another and move3 center screw to outside holes and leave center out but unit will need drum replaced. as soon as approval is given and cx gets drum he will call to schedule.; ordrng 1 W10545923 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS526SIAH00
Near Washington, DC 20037
Samuel R.
Job Details: 06/21/2022
cx complaint is unit is not making ice.inspected unit and found unit filltube to be frozen over.removed ice from filltube tested unit and unit filled up.also found doors misalinged.set doors to proper alingment unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 06/21/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint frost in freezer on left side of door, roller assembly is stripped out on left side and needs to be replaced and water is slowly dripping from filter door. i removed the filter and found foil from the seal of the filter still partially on the filter not nallowing it to seal properly. explained to cx that the frost is created by the door not closing properly at some point and i showed her exactly what i meant and how easy it is to have the door not close properly. ordering new left roller assembly and filter head, only install filter head if unit is continuing to leak from the filter. install roller assembly and adjust unit to level doors. roller 2 @ tribles and filter head 42 @ tribles; ordrng 1 WPW10515763 (roller) and 1 W11346623 (filter head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS02
Near Brookeville, MD 20833
Robert L.
Job Details: 06/21/2022
"cx complaint no lights, deli ui out, deli ui corroded, disconnected and reset power no change, all LEDS have dim center, run on 3 seperate legs off LED board, 2 dim, ordering control kit, will use LED board on return, cx paid $632 visa owes $110 labor on return, .....send RL only, need to install one boad at time.; ordrng 1 W10878992 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Westminster, MD 21158
Sal R.
Job Details: 06/21/2022
"Per the previouse tech, I was able to access and replace the valve and the supsenion rods. I then recalibrated and ran a auto test cycle. UNit test good."
We serviced a
JENNAIR RANGE
Model SEG196
Near Washington, DC 20009
Samuel R.
Job Details: 06/21/2022
unit control failed while cx move switched explaing to me what needed to be done.unit is not repairable due to parts no longer made.cx advised they will replace unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Bernard M.
Job Details: 06/21/2022
"Before installing parts, called TL to find out where the regulator needed to be placed. Documented exactly what the cx complaint was about ice dispensing on own and TL said that when ice falls from bin to chute it will occasionally get stuck in separator and that it senses ice and the paddle opens and ice falls. TL suggests the cx to make sure all ice is cleared from paddle to prevent water dripping into tray and ice falling randomly. TL says unit works as designed and no parts are needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/21/2022
CX complaint dishes not drying. Replaced Vent motor per priuor diagnosis. CLeasred error code and tested and vent turned on. Unit is working properly. Job is complete
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/21/2022
Unable to locate unit. Believe unit has been scrapped by RTM but no RTM on duty on confirm.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Timonium, MD 21093
Keith H.
Job Details: 06/21/2022
cx complaint is display is faulty inspected unit and found the display has segments missing in panel needs new panel; ordrng 1 W11416785 (panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21702
Bernard M.
Job Details: 06/21/2022
"Cx complaint the dispenser doesn't opening in time durin certain cycles. Entered service mode and found no error codes. Inspected dispenser and found the lid would stay locked and not dispense pod. When it does dispense it happens to late and the pod doesn't dissolve to wash the dishes. Ordering dispenser, once part is in contact cx to reschedule; ordrng 1 WPW10671905 (dispenser)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH54521JZ00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/21/2022
CX complaint about fan noisy and dent on door confirmed less than 30 days found noisy damper put tape around edges of flapper and noise is completely gone need door; ordrng 1 W11371547 (door mw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Winchester, VA 22601
Daniel J.
Job Details: 06/21/2022
customer frost build up on evap removed drawer ice build up on evap steamed away found tray bowed and fan ws hitting ice now free but slight noise from motor when running tet 4 ordering drain pan returning with fan with harness customer paid by cc in full scode covering labor s16360; ordrng 1 W11457241 (drip pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Falls Church, VA 22041
Emmanuel R.
Job Details: 06/21/2022
"Cs unit isn't making ice, Confirmed issue, I found the icemaker on the off position but also found a large amount of frost build up on the roof of the freezer not allowing the door to close properly. I defrosted the ice but the freezer door still stays open slightly, the rails are not closing the door properly. Ordering both rails/slides. Door gasket is in good shape.; ordrng 1 WPW10397636 (slide) and 1 WPW10397635 (slide)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Hampstead, MD 21074
Sal R.
Job Details: 06/21/2022
I was able to access and replace the pressure switch and the drain pump. I then ran a test cycle and foun d the unit to be opperating as designed. UNit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 06/21/2022
This dispatch is together with 599792. The customer was able to get dispatch and i foundn the unit needs control i installed new control and the unit got worst the control poanel is not working now. Installed old control and and npow the unit is not working i cannot access diagnostics. Ordering UI and control. PArts in stock call cusotmer when parrts are available.; ordrng 1 W11478519 (Panel UI) and 1 W11543997 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Windsor, PA 17366
Marc M.
Job Details: 06/21/2022
"cx complaint unit not cooling in rc section. inspected and found that the fc is completely engulfed in frost throughout the compartment due to what is clearly the result of a warm air leak. found that the left bottom and right bottom corners of the liner/cabinet. the defects in the liner are particularly large. contacted techline for guidance. with pictures provided, techline determined that the gaps in the liner were too large to be positively impacted by silicone sealant. techline deemed unit to be non repairable. "
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Burtonsville, MD 20866
Israel R.
Job Details: 06/21/2022
Customer complaint unit is blower fan is not changing to lower speeds and when they are cooking they cant turn it off. I tested fan and the fan is changing speed is just hard to tell with the sound that makes but the fan is blowing and changing speeds. I explained to the custmer that the majorty of over tha range microwaves have a sensor that will turn on the fan when cooking. and it will turn off by itself after the temp has come down. She undertood that is a ssafety thing. I told her that i could order a new fan but the fans is working and new one will not cha nge much. She said is good that she undertands more how the unit works and that the unit seems to be good. So she is going to to keep using as is. I did adjusted the door it as not sitting correctly in the hinge. Unit is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/21/2022
Cx complaint of unit not making ice. Did confirm and found icemaker seized. Replaced icemaker and cycled it. Unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model JXW9048HP4
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/21/2022
brand new built home CX hasnt move in yet CX complaint about a filter damage ordering less than 30 days; ordrng 1 WPW10351929 (filter) and 1 W10351890 (grease filter)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Frederick, MD 21702
Bernard M.
Job Details: 06/21/2022
"Installed front panel, ran normal cycle and the unit no longer makes thumping noise. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rockville, MD 20854
Roberto I.
Job Details: 06/21/2022
"CX complaint water leak from door bottom right side, homming noise after cycle is done. Ran diag, no errors. Instructed cx about vent fan running during and after dry cycle. Ran a test cycle, found water passing the tub gasket on the left side and dripping down. Not sure if thw problem is the gasket or a bad spry arm. Ordrring tub gasket W11483553 and dw clear door W11179175. Return visit 6/28/22; ordrng 1 W11483553 (tub gasket) and 1 W11179175 (dw clear door)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Catonsville, MD 21228
Robert L.
Job Details: 06/21/2022
"cx complaint f7e1, found f7e1, f7e4,f7e7,f9e9, found signs of flooding in washer area, line on front of unit, motor rusted, shifter stuck in agitate control shorted no power to lower half of unit, except pump, ran daig and found dripping thru transmissio, quoted for repair cx declined will buy new unit collected service call"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Ocean City, MD 21842
Michael E.
Job Details: 06/21/2022
"CX complaint: not washing. Tested and verified complaint. F7E4 error code for basket reingagement failure. After trying diagnostic an F7E3 came up. Unit is not turning basket or washplate at all. SR7733933895 No continuity on harness to shifter. Ordering lower harness W11590868. CX paid in full for service, part, S&H and labor. No money owed on return visit; ordrng 1 W11590868 (lower harness)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Townsend, DE 19734
Alexander W.
Job Details: 06/21/2022
CX stated unit door is not shutting all the way inspected tested and verified cx complaint installed new hinges from previous diag tested unit. Unit is now operating as desgined job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW0
Near Falls Church, VA 22042
Emmanuel R.
Job Details: 06/21/2022
"Cs unit is not drying clothes, F2E1 HMI stuck button not related to complaint, UI test passed. Unit heats upI also found the vent outside is not opening so the hot air cant escape out. Cleaned off most of the lint but advised customer he will need to call someone to address the stuck vent outside the home."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Brunswick, MD 21716
Ricky E.
Job Details: 06/21/2022
"customer stater that the unit wasnt cooling.. verified issue and fnd not frost pattern on the evap, and the unit room temp.. the compressor is blowing the overload and is over heating.. unit has a seized compressor.. need parts...; ordrng 1 w11580057 (compressor) and 1 w11504431 (coupler) and 1 w11504415 (coupler) and 1 w11506619 (coupler) and 2 2callcount (2 call count)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Reisterstown, MD 21136
Brian R.
Job Details: 06/21/2022
cx complaint is with the F6E1 code keeps flashing and unit wont start or run. found UI bad. replaced part and put door back together and cover to UI poped out and wont stay stuck down. testerd and checked for codes and ran unit. code F1E1 code came up after UI replaced.could of been when UI was replaced. will order parts needed and will check for codes again on return if control is needed. as soon as parts are in office wil schedule.; ordrng 1 W11460908 (Console) and 1 W11462458 (Control)
We serviced a
KITCHENAID WINE CELLAR
Model KUWR314KSS00
Near Hamilton, VA 20158
Ricky E.
Job Details: 06/21/2022
"customer stated that the unit could not be turned on.. verified issue and fnd that the door switch was disconnected.. reattached and secured the connections, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ocean City, MD 21842
Michael E.
Job Details: 06/21/2022
"CX complaint: freezing in RC. Tested and verified complaint. RC temps have been as high as 50 degrees and low as 19. Temps are correct at present. Intermitant diffuser. Replaced diffuser, tested unit and it is now working properly. Job is complete"