We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Fort Washington, Maryland 20744
David J.
Job Details:
11/02/2023
"Cx complaint of loud noise and oil everywhere. Arrived today and started disassembling unit. Removed all parts as stated by previous tech. Re installed all parts and tested unit. Unit filled drained agitated and is working as intended quiet and no noise, job complete. NOTE** all old parts scheduled for pick up for next Thursday."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bristow, Virginia 20136
Richard B.
Job Details:
11/02/2023
"CX complant, Washer dosent spin unless unit is reset. Inspected unit and confermed issue. Unit cycles once unit is put into diagnostics. Ordering contol , Will use fill valve on return . Further work needed. RB; ordrng 1 W11320233 (control)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waldorf, Maryland 20601
Shane B.
Job Details:
11/02/2023
"arrived and began to install parts. found drive belt was not on, it had popped off and was laying in the guard. i put the belt back on and installed the capacitor. restored power and ran service cycle and calibration cycle. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Winchester, Virginia 22602
Ezra M.
Job Details:
11/02/2023
"food freezing in rc due to large item in front of vent, also found door gasket failing, not keeping rc sealed. ordering right door gasket. had cust clear vent, will monitor .; ordrng 1 W10830055 (gasket-fip)"
We serviced a
MAYTAG FREEZER
Model MFI2269DRM01
Near Alexandria, Virginia 22315
Jason A.
Job Details:
11/02/2023
CX complaint FRIDGE not making ice - water dispenses - ice sheet forms on FC base. Cleared all ice & used steamer to blow thru drain. Poured 1.5 cups hot water & good fast drain. Leaned unit back to assist closing. Icemaker has AC voltage but motor doesnt rotate when T &H jumper. Water fill L & V CX paid in full > JJ; ordrng 1 W10882923 (icemaker $111.81 )
We serviced a
MAYTAG DISHWASHER
Model MGD7230HW1
Near York, Pennsylvania 17402
Sal R.
Job Details:
11/02/2023
"CX complai t is that the nrw drum had a crack in it. I found that the drum has a large crack along where the drum ass sits on the front roller supports. I inspected teh rollers and front bulkhead and found no issues with them . I belive the drum failure to be defect in the drum itself. I am reordering 1 drum assmebly (W10545923). Part is covered under the 10 year WP limited warranty. Service and labor charges are covered under the VIA C/B / 30 day warranty. I dis find a issues with the rear bulkhead with sharp edges witch may caus the felt on the rear of the drum to tear and caus metle on metle friction between drum and RBH. am ordeirng 1 resr bulkhead (W11162465). I collected $194.54 for part and taxes from CX via check. oce the new drum arrives,cx will call for return; ordrng 1 W11162465 (rear bulkhead) and 1 W10545923 (drum assm.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Clinton, Maryland 20735
David J.
Job Details:
11/02/2023
Customer complaints cosmetic damage on unit and issue with Ben on right side of unit after previous text visit he had found you need all doors replaced a track for the right side bin arrived today and disassembled unit replaced all doors and used heat to form gaskets properly fixed bin unit is now working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
11/02/2023
fridge section lights out icon on door shows door is open when opened and goes off when doors are closed ordering module showing sp order; ordrng 1 W11470191 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Williamsburg, Virginia 23188
Orbie
Job Details:
11/02/2023
replaced damper and valve. tested unit. appears to be working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Ocean View, Delaware 19970
Michael E.
Job Details:
11/02/2023
CX complaint: no heat. Tested and verified complaint. I found the element is OL. Quoted CX price to replace element WP3387747 and saved quote. CX did not approve repair. CX paid 139.00 for service by CC. Job is complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
11/02/2023
came out and replace all parts on unit . tested unit is now running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Virginia Beach, Virginia 23462
Branden R.
Job Details:
11/02/2023
"cx complaint unit leaking , checked unit and found no leaks on unit. tested multiple times and no leaks . drained unit and drain checks good with no leaks both inlet valves checks good no signs of leaks. gearcase seal checks good with no signs of water leaking . tested once more and still found no leaks . unit is running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Kensington, Maryland 20895
Brian F.
Job Details:
11/02/2023
"Cx states excessive frost in FC, temps warm, inspected and confirmed. Followed troubleshooting steps in service pointer W11685264 Rev A, dor gasket sealing, thermistor harness behind foam but it passed testing and it's designed to be routed that way, cap tube not behind foam,evap cover gasket is installed, fc thermistor, defrost heater, evap fan, defrost thermistor, rc damper, condenser fan, compressor, and compressor inverter all passed testing, no loose wire connections, control board software 02_00_00. Ordering control board and evap cover gasket.; ordrng 1 W11626109 (control) and 1 W11467833 (evap cover gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Abingdon, Maryland 21009
Neil H.
Job Details:
11/02/2023
REPLACED THE CONTROL AND U.I. UNIT TEST GOOD CX SAID UNIT HAS BEEN WORKING SINCE LAST VISIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Virginia Beach, Virginia 23452
Lucas R.
Job Details:
11/02/2023
"cx complaint the fridge duct freezing up. notice the liner of fridge is seperating from the cabinet, bottom right of hinge. rivets popping out, called tech line spoke with joe, advised someone put a hand truck under unit and popped the rivets, no repairs, and to refer cx to customer service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Virginia Beach, Virginia 23452
Lucas R.
Job Details:
11/02/2023
"replaced control, compressor would not come on, 120 vac to inverter, compressor windings 8-8-8 ohms, likely failure in inverter or filter, ordering compressor just in case, sealed system tech needed for return visit.; ordrng 1 W11320585 (inverter) and 1 W11455472 (compressor) and 1 W11117895 (filter)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Ephrata, Pennsylvania 17522
Justin L.
Job Details:
11/02/2023
Cx complaint the dryer not working. Was able to access unit and find timer failed and seized causing the shaft to fracture of the knob. Ordering parts needed and once in office will need to set return; ordrng 1 W11685947 (timer) and 1 W11675852 (knob) and 1 WP688805 (clip)
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW0
Near York, Pennsylvania 17404
Bernard M.
Job Details:
11/02/2023
"Replaced all parts per previous tech, ran normal cycle, unit spun and heated as designed. Unit checks good"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Virginia Beach, Virginia 23462
Branden R.
Job Details:
11/02/2023
"cx complaint unit will not turn on , checked unit and found timer bad on unit not allowing cycle to start also found hairline tear on knob causing them to not allowing unit to start or cycle unit unable to properly install metal clips . ordering all parts for repair .; ordrng 1 W11675852 (knob) and 1 W11625514 (knob) and 2 WP688805 (clip)s and 1 W11685947 (timer)"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Fairfax, Virginia 22033
Christian C.
Job Details:
11/02/2023
Cx complaint right burner takes a while to ignite and knob for burner is not centered. Inspected unit Tested burner and intermittently ignites right away and sometimes take a long time. More than 5 secs. Centered knob. Called techline. Advised to make a notch in burner cap to allow more gas to flow to igniter. Was able to make burner ignite more frequently.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Chesapeake City, Maryland 21915
Taylor F.
Job Details:
11/02/2023
Replaced all parts from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
JENN-AIR RANGE
Model JES9800CAS02
Near Reston, Virginia 20194
Demonte S.
Job Details:
11/02/2023
Installed the Bake Element. Tested the unit. Unit isn't Heating. Checked power at the Heater Element. I'm getting 1.7 Volts. No power is being pushed by the Control Board. Unit needs Control Board. Cx paid in full for the Control Board. ; ordrng 1 WP8507P23460 (Whirlpool Oven Control Board)
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Gloucester Point, Virginia 23072
Justin W.
Job Details:
11/02/2023
"cx complaint of sound not working and cycle not completing. checked unit to find error code f0e5, f0e9. found speaker on fascia not working. found suspension good and no signs of oil from transmission. ordering fascia to complete repair. called to try to get approval and was informed that the cx would be reached to schedule a return when approval granted.; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHW08
Near Mount Airy, Maryland 21771
Ricardo S.
Job Details:
11/02/2023
"Cx complains that the unit not making ice .. inspected unit, reset ice maker and not working, conneciton cks ok, faulty ice machine, repalced part, unti tested and works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS25XVMS6
Near Gambrills, Maryland 21054
Israel R.
Job Details:
11/02/2023
Installed all parts and tested. Unitis back to normal operations. I only had one Seal. So i think the other seal was double ordered.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Gaithersburg, Maryland 20877
Davonte
Job Details:
11/02/2023
"cx complained unit wouldnt start wash cycle, confirmed cx complaint after inspecting unit. tried running diag washncycle but unit didnt start. checked lower harness and it read OL. unit will need lower harness. marked parts a wuse on return visit just in case theyre needed.; ordrng 1 W11545744 (lower harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Mount Airy, Maryland 21771
Ricardo S.
Job Details:
11/02/2023
"Cx complains that the unit not making ice, inspected unit, the door switch cks ok, ice maker heater connenction is bad, unit need ice maker assy; ordrng 1 W10886931 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Walkersville, Maryland 21793
Ricardo S.
Job Details:
11/02/2023
"Cx complains that the unit stopped making ice, isnepcted unit, ran test mode, found 2 error codes e2 e5 themristor open or shorter, conneciton on ice maker cks ok,ran test mode, 57/58 and 59 cks ok, the fill tube is frozen, valve cks ok, test36 fan box cks and works fine. fill tube heater is good, order ice maker assy; ordrng 1 w11658802 (ice maker)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/02/2023
cx complaint unit is leaking.inspected unit and found no leaks but found cx to use way to much soap causing unit to make suds everywhere.showed cx on proper amount to use .unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Chester, Virginia 23831
Chris B.
Job Details:
11/02/2023
rep lid tested unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model MZF34X18FW06
Near Landenberg, Pennsylvania 19350
Justin L.
Job Details:
11/02/2023
Cx complaint unit not cooling. Was able to access unit and found that the compressor wasnt running. Verified compressor getting 120.2VAC and after plugging back in attempts to start but compressor is locked. Will need sealed system repair with a sealed system technician along with extra counts for exteneded drive times round trip. Contacted parts and spoke to CT and setting 5 count return for Wed 11/8/23 with TF; ordrng 1 W11572047 (evaporator) and 1 W11578208 (compressor) and 3 W11506635 (process stub)s and 1 W11109499 (filter drier) and 1 876765 (tubing kit)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Mineral, Virginia 23117
Thomas B.
Job Details:
11/02/2023
Cx complaint unit is not working properly inspected unit found gearcase bearing is going hearing whirlwind noise went to remove the agitator plate unable to do so its siezed unit will need new gearcase and agitator plate quoted 639.08. Cx declined paid 139.00 service call; ordrng 1 W11393685 (Gearcase) and 1 W10902814 (Agitator)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ00
Near Halethorpe, Maryland 21227
Emmanuel R.
Job Details:
11/02/2023
"Cs fc door not closing confimred complaint. I found the lower bin was not set in place correctly. Attached bin correctly, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Glen Burnie, Maryland 21061
Emmanuel R.
Job Details:
11/02/2023
"Cs unit is not washing clothes , confirmed complaint. I found error codes f7e1 basket not reaching rpms. Tested cycle , motor just humms when agiating and spinning, pulled capacitor out and switch it with a known good used one from my van to test and test unit again. Unit now works as deisgned but customer doesnt want a old used part, ordering new capacitor.; ordrng 1 W11158830 (capacitor)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Upper Marlboro, Maryland 20772
Leon
Job Details:
11/02/2023
Client issue was washer didn't start when I went to the unit. I checked for voltage which I knew it was getting 120 into the control board but going to the UI I got nothing client will just need a new UI client said he will call back if he wants to work completed or he may just buy a new unit.; ordrng 1 W11135391 (Ui)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Annapolis, Maryland 21401
Israel R.
Job Details:
11/02/2023
Customer complaint unit is not heating in the microwave and the bake cycle is not gettign up to temperature. I tested the MW and the unit gave me F1E5 error code for the inverter. I can heat the mag trying to energize but then i get F1E5. MW is going to need Iverter board and mag. I tried to calibrate the oven and i had to go all the way to 30 to match the unit. I found the unit still not heating correctly. ORdering control and sensor. CAll custoem when parts are available. Board and invereter board. are not in stock.; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter Board) and 1 W11179310 (cntrl-elec) and 1 W10859573 (sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Ocean View, Delaware 19970
Michael E.
Job Details:
11/02/2023
CX complaint: loud humming. Tested and verified complaint. I found the sound is coming from the evap fan. No obstructions at fan. Ordering evap fan motor and blade. Scheduled return visit for 11/13 any time; ordrng 1 W11024089 (motor-evap) and 1 WP2169142 (evaporator fan blade)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Dagsboro, Delaware 19939
Michael E.
Job Details:
11/02/2023
"CX complaint: no cold water. Tested and verified complaint. Unit is hooked up properly and both valves working well. However, wall valves are reversed, cold is hot, hot is cold. House plumber mixed up the valves in the wall. I switched the hoses, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Gloucester, Virginia 23061
Justin W.
Job Details:
11/02/2023
cx complaint damper loud. checked unit to find temps at 3 fc and 35 rc. confirmed noisy damper. ordering parts to complete repair. scheduled cx for 11/9/23; ordrng 1 WPW10594329 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Richmond, Virginia 23236
Joseph D.
Job Details:
11/02/2023
confirmed customer complaint of unit icing around air baffle and freezing and refrigerator compartment found air baffle not clipped in to its Mount properly reset air baffle and unit ceiling properly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Upper Marlboro, Maryland 20774
Leon
Job Details:
11/02/2023
"Client complaint was unit would not drain Confirmed the issue Seeing that the unit had tassels stuck inside the drain pump and the agitator from a towel, the client was washing.Remove all the tassels from the unit. Reran a drain cycle and everything worked as it should."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bethesda, Maryland 20817
Brian F.
Job Details:
11/02/2023
"Cx states door falls down when opened, tested and confirmed. Found left hinge unhooked from spring, reinstalled hinge on spring, tested, door now opens and closes properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Bowie, Maryland 20721
Leon
Job Details:
11/02/2023
"Class issue was a unit. Wasn't drying confirming the issue and saying that the drain pump wasn't spinning at all. But it was humming saying that the unit was getting a 120 V. And the drain pump gave me 14 . Which was good, try to jump. Start the pump, but unit still did not sping the unit had a dead spot and would not bounce back unit started spin but stop shortly after Client is considering buying a new wash machine and said they will call back within 30 days. And they do want to go full foot to repair."
We serviced a
MAYTAG DISHWASHER
Model MDB6701AWB
Near Martinsburg, West Virginia 25404
Ken M.
Job Details:
11/02/2023
"Customer complaint is that they noticed a burning smell from the unit. Unit would not power up after the smell occurred. Inspection of the console/control found no visible burn damage. Latch switches tested good, but found the latch handle broken off inside the door. Door latched and confirmed power to and through the latch, but the console is dead. Element tested at 15.4 ohms and is not shorted to the frame, element is technically good. No visible damage to the ribbon cable, but issue could be internal to the console or the control. Console is NLA. Recommend replacing the control, latch, and the recall on the element as well. Contacted Whirlpool Safety with findings.; ordrng 1 WPW10218837 (cntrl-elec) and 1 WPW10275768 (latch-door)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ06
Near Greencastle, Pennsylvania 17225
Drew B.
Job Details:
11/02/2023
replaced compressor being 2 open windings and when cut the uinit had full charge ... and replaced compressor drier and pulled strong 30 in vac and filled to 68g and seen frost occuring and compressor running. and will need 24 hrs to cool.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Chesapeake City, Maryland 21915
Taylor F.
Job Details:
11/02/2023
"Cx complaint is unit not washing. Replaced sump, heater and inlet valve from previous diagnosis and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near York, Pennsylvania 17406
Bernard M.
Job Details:
11/02/2023
"Replaced parts, recalibrated, ran test, unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Edenton, North Carolina 27932
Austin D.
Job Details:
11/02/2023
cx complaint the unit is making noise during the cycle checked the unit and found that the only noise i can hear that is abnormal is a little of grinding noise coming from the clutch. replaced the clutch and belt. calibrated/tested the unit. unit is running as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Sykesville, Maryland 21784
Justin S.
Job Details:
11/02/2023
"cx showed me the ice bin is overflowing. replaced the bin thermistor and the unit is now good; ordrng 1 W10511923 (thermistor(js vs)), used 1 W10511923 (thermistor(js vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Virginia Beach, Virginia 23451
Lucas R.
Job Details:
11/02/2023
"cx complaint ice maker not working. checked unit, found out the ice maker is stick. 120 vac to icew maker. ice maker not turning found small cube jamming ice mker. removed ice maker harvested and filled quoted cx. part WPW10300024 ice mker 225.70 laber 110 shiping 15 taxt 13.54 total 503,24 cx monitoring will contact office if does not making ice."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, Virginia 23188
Orbie
Job Details:
11/02/2023
replaced all parts. tested unit. working as designed.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Wrightsville, Pennsylvania 17368
Sal R.
Job Details:
11/02/2023
"I attempted to replace the tub ring and found that the front right suppension rod is bent and the bushing is damaged. I fou d that CX is washing a large fleece blanket witch caused the rear of the tub rint to become stuck under the lip od the rear sheet metel. I am ordeirgn 1 set of supension rods (W112178717). Once the parts are avalible , please have someone form the office call to set a return date.; ordrng 1 W112178717 (suspension rods)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Warrenton, Virginia 20187
Daniel J.
Job Details:
11/02/2023
dishwasher no water coming removed control lock started cycle found water entering but wash motor not moving water replaced sump tested checked for leaks wash motor now moving water inside tub
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, Virginia 23188
Orbie
Job Details:
11/02/2023
cx complaint unit beeping and acting weird. checked unit found pump not pumping. replaced sump from VS. tested unit. working as designed.; ordrng 1 W11460946 (sump & motor OA/VS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Spotsylvania Courthouse, Virginia 22551
Robert W.
Job Details:
11/02/2023
"Replaced Control, Pantry harness and pantry door unit tested IM and dispenser all is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, Virginia 22902
Kyle A.
Job Details:
11/02/2023
"Units neutral is back feeding 1,2v polarity is wrong causing signal interference causing dishwash to only power wash motor for brief squirts. Told cx to call a electrician again."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Ellicott City, Maryland 21043
Robert L.
Job Details:
11/02/2023
"cx complaint temp flux and stuff freezing in few areas, also water paddle sticks and eetching worn off, defect in funish of warter pad, found temp set to 40 /-1 found 35 deli, 37 evap cover top, 50 top shelf, ran diag test 28 avg 37 RC -14 FC, test 33 low 27 fc -16, seems to be running colder than set, instructed food locations , ordering RC evap cover, main control and waster paddle; ordrng 1 W11394920 (rc evap cover) and 1 W11664342 (main control) and 1 W11251709 (pad)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Felton, Delaware 19943
Frederick R.
Job Details:
11/02/2023
"CX complaint is SXS buzzing. Inspected and found unit was never leveled when installed. Attempted to level unit for CX and found right side wheel has no flooring underneath, just subfloor which is causing unit to sit cockeyed. Informed CX to have the flooring repaired and then level the unit to get rid of noise. Unit working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, Virginia 22406
Tanner B.
Job Details:
11/02/2023
Replaced compressor and tested unit. Allow 24hrs too cool . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
11/02/2023
Cx complaint unit getting condensation inside. Was able to access unit and found that the gaskets were dislodged. Pressed in and heated to sit but the channels of the door is too wide and gasket continues to fall out. Ordering doors which will ship to cx and they will contact us to set return; ordrng 1 LW10798950 (rc door stainless) and 1 W11178521 (nameplate) and 1 LW10798951 (fc door stainless)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Gloucester, Virginia 23061
Justin W.
Job Details:
11/02/2023
cx complaint unit sho0wing f8e1 code. confirmed complaint. checked unit to find 121 vac to valve but solenoid not opening completely. ordering valve to complete repair. checked unit to find oil leaked from gearcase onto parts ordering parts to complete job.; ordrng 1 W11220230 (valve) and 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11550891 (agitator) and 1 W10752187 (screw) and 1 W11551646 (spanner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Gloucester, Virginia 23061
Justin W.
Job Details:
11/02/2023
cx complaint of moisture on fc gasket and shelf dented from delivery. confirmed complaint. ordering gaskets to install on top under fc gasket to make better contact with horizontal mullion. ordering shelf and rollers for dent with in 30 days of delivery.; ordrng 2 W11159728 (gasket)s and 1 W11243759 (shelf-glas)
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Middletown, Delaware 19709
Taylor F.
Job Details:
11/02/2023
"Cx complaint is unit not cooling properly. After speaking to the cx about the unit, everytime the unit stopped cooling there was ice build up on the evap. The cx would unplug the unit, the ice would melt and then the unit would start to cool again. Found the evap frozen over on arrival and unit unplugged. Replaced damper, evap fan and followed SP for the drip tray kit. Unit is now working as designed. Informed cx to wait 24-36 hrs for unit to cool down. Job is complete."
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Frankford, Delaware 19945
Michael E.
Job Details:
11/02/2023
CX complaint: stilol getting sound. CX played a video for me and the sound seemed to be coming from the FC. I got the sound but not at full volume that CX has been hearing. I replaced the evap fan motor and blade and tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Leesburg, Virginia 20176
Ricky E.
Job Details:
11/02/2023
"installed parts, unit cks ok."
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Warrenton, Virginia 20186
Daniel J.
Job Details:
11/02/2023
washer pipes banging when unit stops calling for water wanted to know if valves can be adjust customer tried turning down pressure with closing valve on inlet no chamge informed customer the valves have a soleinod that opens and closing no way to adjust ran quick wash confirmed pipes are banging no errors stored
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, Virginia 22407
Robert W.
Job Details:
11/02/2023
"Cx complaint is the unit FC door stuck closed, Inspected unit and found the door is solid frozen shut cant get door open, Advise CX to shut unit down hrs before return to help with getting door open. Ordering Drain tube, Rails and door gasket; ordrng 1 W10407216 (Door gasket) and 1 W11668672 (Rail) and 1 W11084807 (Drian tube)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Warrenton, Virginia 20186
Daniel J.
Job Details:
11/02/2023
washer customer complaint clothing wet at end of cycle checked errors one for lock failure and oversuds ran diag complete no errors after ran quick wash spins good flow good and draining checked pressure hose clear no blockage ran another quick wash good no suds no errors ordering pressure switch and latch diag led on control steady blink; ordrng 1 W11565030 (latch) and 1 W11316246 (pressure switch)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Newport News, Virginia 23602
Carl A.
Job Details:
11/02/2023
replaced dispencer tested and calibrated unit works as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fulton, Maryland 20759
Alexander D.
Job Details:
11/02/2023
cx complaint 3rd rack doesnt slide in and out all the way. inspected unit and verified complaint. found front left wheel came out of track. reinstalled 3rd rack. tested unit. unit is now working properly
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chambersburg, Pennsylvania 17201
Drew B.
Job Details:
11/02/2023
cx complaint that unit is not goung down and ran all night where breaker turned off reset breaker tested and foudn the heat and door switch and etc all work element cycles and checks good. found the unit to have bad timer will need replaced amd call to rteschd.; ordrng 1 W11685947 (timer)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near York, Pennsylvania 17403
Bernard M.
Job Details:
11/02/2023
"Cx complaint of gas scent while preheating. Cx had gas company out to do CO2 readings and they found 204 parts per million while oven was preheating. No signs or smells of gas leaking. No errors in diag. Ordering CO2 detector to take readings after preheat cycle is complete and document with TL. set return for 11/9, office will contact cx with time frame. Cx paid $139 service fee; ordrng 1 CO2 detector"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stewartstown, Pennsylvania 17363
Sal R.
Job Details:
11/02/2023
"CX complai t is that the unit is not opperating and will not start a wash cycle. I found that the unit had a stored F6E3, F7E4, and F1E2. I was able to clear the codes and run a auto test. I found in the test that during the spin cycle the washplate sun , but no movment form the basket. Test finished and repopulated a F7E4 error. I was able to access the under side of the unit and rremoved the rotor cover. I found a broken/frayed nueral wire at the motor connector on the main harness. I am orderign 1 main harness (MVW7232HW0). Once the contract is apporved, please have someone form teh office call to set a return date. Please see pic's in SDQP.; ordrng 1 W11568984 (Main harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Newport News, Virginia 23608
Carl A.
Job Details:
11/02/2023
replaced tub tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near York, Pennsylvania 17401
Bernard M.
Job Details:
11/02/2023
"Cx complaint unit makes noise during fill and won't complete cycles. Entered diag and found error code F8E1 long fill. Ran test and during fill the inlet valve made loud noise and was slow to fill. Unit completed cycle without any other issues. Ordering inlet valve, once approved contact cx to reschedule; ordrng 1 W11210459 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, Virginia 22406
Robert W.
Job Details:
11/02/2023
Cx complaint is the food in RC is freezing. Inspected unit and found the unit is freezing things on the left side of RC found damper not closing. Replaced damper and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Dover, Pennsylvania 17315
Bernard M.
Job Details:
11/02/2023
"Cx complaint unit leaks. Inspected RC and found water up inside top panel. Removed panel and found the triple valve leaking. Dispensed water and gushed out all around the valve housing. All connections were secure and no water leaked. Ordering valve, once part is in contact cx to reschedule; ordrng 1 W11579561 (triple valve)"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Williamsburg, Virginia 23185
Orbie
Job Details:
11/02/2023
"cx complaint unit has piece broken in microwave. verified complaint. found support holding element up broken. unit needs support to complete repair. cx advised me store she bought it from advised her it was an easy fix and would be done on thurdsay. 2 tech built in oven/microwave removal; ordrng 1 W10909479 (support)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
11/02/2023
Cx complaint unit getting condensation inside. Was able to access unit and found that the gaskets were dislodged. Pressed in and heated to sit but the channels of the door is too wide and gasket continues to fall out. Ordering doors which will ship to cx and they will contact us to set return; ordrng 1 LW10798951 (fc door stainless) and 1 W11178521 (name plate) and 1 LW10798950 (rc door stainless)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near New Freedom, Pennsylvania 17349
Sal R.
Job Details:
11/02/2023
"CX complaint is that the unit is ot making ice. I found that the unit unit has a E5 error in test 56. I also ran test 57, 45, and 36 . I found the icemaker to harvest, the water to fill and the fan motor to run. I did foind low water pressure at the dispenser. I advised CX to replace the filter. CX has not replaced the filter since 11/22. Once the parts are avalible, please have someone form teh office call to set a return date.; ordrng 1 W11658802 (icemaker)"
We serviced a
MAYTAG MICROWAVE
Model MMV4205BAW
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
11/02/2023
"Cx complaint unit not heating. Was able to access unit and tested and found loud buzzing and no heat. Ran unit again and unit shut off then after a minute powered back on. Will need transformer, magnatron, diode, thermostat, and noise filter board. noise filter, thermosat, transformer and diode are NLA. If parts are found office will need to reach out and set return; ordrng 1 8206562 (capacitor) and 1 DE91-70063D (diode NLA) and 1 DE26-00125A (transformer NLA) and 1 DE47-20007A (thermostat NLA) and 1 WPW10126786 (magnatron) and 1 DE96-00400B (noise filter NLA)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Mechanicsburg, Pennsylvania 17050
Fred G.
Job Details:
11/02/2023
with the help of AS we were able to access unit and replace the MW control as per previous visit. I found same results. I called TL was told to replace door switches. I called office. office to take care of part for cx. scheduled cx for 11/7/23; ordrng 1 W11033422 (interlock harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB10
Near Selbyville, Delaware 19975
Michael E.
Job Details:
11/02/2023
CX complaint: frost in FC. Tested and verified complaint. I found FC door gasket not locked in on top and left and frost pattern accross top going back from FC door. I corrected gasket and tested and it seems to be holding strong. If this problem returns a FC door gasket may be needed. Unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Camden, North Carolina 27921
Austin D.
Job Details:
11/02/2023
W10802701 control 435.54W10856615 fan scroll 236.54cx complaint the unit is making a constantly making a beeping noise. found that the evap fan motor is shorted out. unit needs a new control and fan motor to resovle the issue. quoted cx and they wanted to talk about it before going ahead with servcie. advsied them it is good for thirty days. cx agreed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
11/02/2023
cx complaint unit making alot of noise with nothing in it . checked unit and found error codes for bad valve aong with off balance error . tested and found bad bearing on unit causing alot of noise also while testing found bad cold valve not properly putting in cold water while washing found gasket twisted allowing water to drip out of unit while running . ordering all parts for repair along with 2 tech; ordrng 1 W11460604 (tub) and 1 W11316766 (shock) and 1 W11316255 (hot valve) and 1 W11316256 (cold valve) and 1 W11314648 (gasket)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Columbia, Maryland 21045
Alexander D.
Job Details:
11/02/2023
"cx complaint unit keeps giving open/close door error. inspected unit and verified complaint. found unit needs interlock kit. quoted 286.33. cx paid 139.00 service call fee with c/c and said hes going thru his insurance and will call back to continue with repair after he hears back from them. cx owes 147.33 to continue with repair, advised service call fee is good for 30days; ordrng 1 W11244490 (interlock kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Fredericksburg, Virginia 22406
Robert W.
Job Details:
11/02/2023
"Cx complaint is there having issue with dispenser. Inspected unit and found the dispenser is working properly, CX had an older fridge with a different style dispenser and isnt use to the way this works. Unit is working as design nothing wrong with unit. CX instruction."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lebanon, Pennsylvania 17046
Cody H.
Job Details:
11/02/2023
"CX complains unit is making noise during cycle. CX is within manufacture warranty. Ran unit through diagnostic test, unit made loud squeeling sould during spin cycle from under unit. Inspected under unit and found actuator not opening the whole way causing excessive rubbing on the splutch. Was able to replace both actuator and splutch with pre i.d parts, calibrated and tested unit, unit was a little unlevel causing off balance issues, releveled unit and retested unit now works as designed, no further work needed. CX EMAIL ADJUSTED"
We serviced a
KITCHENAID OVEN
Model kgcd807XSS01
Near Ashburn, Virginia 20148
Demonte S.
Job Details:
11/02/2023
Installed the Cooktop. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Huntingtown, Maryland 20639
Shawn D.
Job Details:
11/02/2023
replaced compressor dryer coupler gasket and ice maker then vacumed system down and filled to 4.5oz plugged unit in and ice maker filled with water and compressor kicked on and started cooling. unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mechanicsburg, Pennsylvania 17050
Andrew S.
Job Details:
11/02/2023
Per previous diag I was able to access and replace the orion board. i then allowed the unit time and found that the compressor has activated and is now functioning. I then verified that the FC began cooling. I informed the cx to watch the temps for 24 hrs before adding products. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Huntingtown, Maryland 20639
Shawn D.
Job Details:
11/02/2023
"cx complaint freezer is acting like a fridge not freezing anymore. inspected unit and conifmred issue unit is not going through defrost evap cover is frozen over bad snapped pic. i then cycled power went into diag and defrost sensor is showing open snapped pic, ran defrost cycle and heater is working. cleared all ice vacumed out pan then grabbed pre id sensor, repalced sensor went back into diag and now is reading good. told cx to give unit 24hours to cool down. unit is good to go"
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near Oakton, Virginia 22124
Christian C.
Job Details:
11/02/2023
Cx complaint clothes got stuck under agitator and there is a loud sound whenever unit is spinning. Inspected unit whenever in spin there is a loud grinding noise. Tried to remove agitator screw but it just keeps rotating and clicking. Screw is stripped into gearcase. 2 count 2 tech tub repair.; ordrng 1 W10811960 (basket) and 1 W11550891 (agitator) and 1 W10752187 (washplate screw) and 1 W10909670 (spanner nut) and 1 W11219115 (outer tub) and 1 W11393685 (gearcase) and 1 W10734521 (splutch)
We serviced a
WHIRLPOOL RANGE
Model MES8800FZ2
Near Gettysburg, Pennsylvania 17325
Drew B.
Job Details:
11/02/2023
cx complaiont that unit is not powering on they thought when they dropped jar on the console the impact took out the baord.. but not correct seen moisture signs on the control...causing shorting out the power and also the bottom panel on the internal oven is having issues..flaking the finish will need the bottom panel/.; ordrng 1 W10777210 (bottom oven) and 1 W11203729 (console) and 1 W11050555 (control) and 1 W11122852 (control) and 1 W11025616 (ribbon)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Yorktown, Virginia 23693
Carl A.
Job Details:
11/02/2023
"cx complaint of unit not draining checked unit to find the foloowing error codes F9E1,F8E2,F8E4,ohmed out drain pump at 33.5 k ohms ,pump recviing 120, unit also fell under Technical Service Pointer replaced heater and drain pump tested unit works as designed break down as follows parts needed 1/W11537778,HEATER,1/W11412291,drain pump,service call break down as follows service call 139.00part 100.97shipping 15.00labor 110.00sub total 364.97tax 6.06.grand total 371.03deposit 371.03; used 1 W11537778 (HEATER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW
Near Hampton, Virginia 23666
Carl A.
Job Details:
11/02/2023
"cx complaint of unit taking too long to dry,checked unit to find no error codes at this time ,tested ran unit heating as it should ohmed out all componets checked within spec ,did advise cx to get vent clean was unable to duplicated problem at this time unit works as designed"
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Newport News, Virginia 23601
Carl A.
Job Details:
11/02/2023
"cx complaint of unit makng noise and not heating ,checked unit to find the following error codes F4E3,F4E4,F4E1F3E6,checked unit to find the following issues with unit idler stopped not allowing belt to move freely over rolloer and open thermsitor and thermalcutt as to why unit will not heat ordering parts needed for repairs; ordrng 1 WPW10547292 (pulley-idr) and 1 WP8577274 (Thermistor) and 1 280148 (Thermal Cut Off)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Hampton, Virginia 23661
Carl A.
Job Details:
11/02/2023
"while trying to sperated tubs from gear case,wash basket ceased to draive shaft of gear case could not get it to come out ordering addional parts needed for repairs; ordrng 1 W10752719 (basket) and 1 W11219115 (Outer Tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS25ILBT02
Near Silver Spring, Maryland 20910
Brian F.
Job Details:
11/02/2023
"Cx states ice falling onto floor instead of into bin. Inspected, found top half of ice bucket loose, reasembled ice bucket, reinstalled. IM was turned off when at time of service, ice in mold, turned on IM, harvest started, cubes fell into bin, ice dispenser working, ice door closing fully, IM filled after harvest. Cx states items in freezer get too cold, measured FC temp w/ probe between bags of frozen vegatables, measured 0* adjusted FC temp from 0 to 1. Unit is working properly."
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ0
Near Gettysburg, Pennsylvania 17325
Drew B.
Job Details:
11/02/2023
cx complaint that unit is pumping gas out when you turn the knob. and say its too strong... i found the igntor to work nomral and lights right away and correct NG orfice and cx needs to igntie before moving the knob over. cx not happuy but informed this is working normal.; saved tckt