We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Centreville, VA 20120
Demonte S.
Job Details: 11/30/2022
Installed the Door Seal. Tested the unit. No leaks or Condensation. Unit is working as Designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Burke, VA 22015
Robert W.
Job Details: 11/30/2022
"Replaced Control, harneee and thermistor unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Virginia Beach, VA 23455
Austin D.
Job Details: 11/30/2022
came out to resolve the issue disassembled the unit as needed. replaced all parts. unit is running as designed. if cx calls back or issues persists send tech with (2) WP2188820 thermistors. advised cx to monitor the unit and if food is still freezing to call us back. cx agreed.
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Annandale, VA 22003
Carl R.
Job Details: 11/30/2022
"Cx complaint is, control board not working. Unit has water in it, and is not draining, found f9e1 for long drain. Found a service pointer for this issue. Unplugged unit and waited a few minutes so unit can reset. Called tech support on issue. Found lower harness disconnected from pump. Unit will need. Lower harness W11643701, pump. W11399437 controlW11627413 SR#7735170197.; ordrng 1 W11643701 (Lower harness) and 1 W11399437 (Pump) and 1 W11627413 (Control)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, DE 19720
Andrew W.
Job Details: 11/30/2022
Cx complaint is unit not working at all. inspected and veriifed complaint. plugged unit in and got no response. removed cover form control and found roach infestation inside unit. this has shorted out the control. informed cx that the unit needs a new control and needs to be professionally exterminated before work can be done on it. ordering control but cx will have to reschedule after the unit has been de-bugged.; ordrng 1 W11170317 (control)
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Alexandria, VA 22310
Lloyd B.
Job Details: 11/30/2022
Cx complained of a fire. Inspected the unit and found that the use and care guide was in the warming drawer that was not removed. Cx cleaned and used and it operates fine. Pulled the unit out and checked behind and nothing is broken or damaged. Cx instruct. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Fairfax, VA 22032
Carl R.
Job Details: 11/30/2022
"Cx complaint is, Making too Much Ice - Ice Maker is in Freezer - Refrigerator. Found that the unit is not making enough ice. Found that the ice make is randomly working. Ice maker is getting 120 vac. Unit did harvest when new ice maker was installed. Unit working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CW6
Near Elkridge, MD 21075
Justin S.
Job Details: 11/30/2022
the unit is heating good but the mounts are damasged and need to be replaced; ordrng 2 W11122643 (nut)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near West York, PA 17404
Drew B.
Job Details: 11/30/2022
cx complaint that unit started smoking and flashed the f6e1 code and since couldnt get the unit to cool down even after disconnecting power to attempt to self solve ... but still pops up the code was able to run unit and veirfy cooktop operates and the element is not broken and got unit to preheat up to 350.. stayed ahile then after coming back inside flashed the f6e1 code ordering control call to reschd when in to return .; ordrng 1 W11528352 (control spec order)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Ashburn, VA 20147
Ken M.
Job Details: 11/30/2022
Magnetron and control replaced and tested. Unit threw the error code again. Inverter replaced and unit retested. Unit is working properly. Old inverter left with customer.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Wilmington, DE 19810
Andrew W.
Job Details: 11/30/2022
"Cx complaint is smell of gas, safety call. inspected and could not verify complaint. cx had a GE range prior to this unit that had gas build ups that would blow the oven door open. this scared the cx and she replaced the unit. cx states she has a sensitive nose and smelled gas one morning. used gas sniffer and ran it over every edge of the unit and all gas connections. no gas leaks were detected. checked orifices for proper conversion and adjusted cooktop flames. tested bake and broil and everything tested properly. called Safety and shared findings. unit is working as designed. job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairfax, VA 22032
Carl R.
Job Details: 11/30/2022
"Cx complaint is, Not Starting or Operating - Dishwasher. Found that the adjuster on both side's of the rack. Cx had to make the dishwasher rack work with tie straps. Removed the original adjusters and installed new adjuster kit. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS27CXMS1
Near Annandale, VA 22003
Lloyd B.
Job Details: 11/30/2022
Cx complained of a gasket tear. Installed new gasket and applied heat around the cabinet for a better seal. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near West River, MD 20778
Shane B.
Job Details: 11/30/2022
when i arrived cx showed me video of them trying to dispense water and no water coming out. video showed display counting up to 8oz but no water. temps are set to 39/0. prob shows 31 in fridge section. ordering thermistors and UI for return. i installed all ordered parts. door is quiet. schedule return with all parts are available.; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor) and 1 W11608967 (user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Stevensville, MD 21666
Alexander W.
Job Details: 11/30/2022
"Installed parts per previous diag tested unit , unit is now operating as designed job is complete"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Brambleton, VA 20148
Daniel J.
Job Details: 11/30/2022
installed motor pump and dispenser tested verified detergant entering tub and follwing through pump
We serviced a
WHIRLPOOL DRYER
Model KRFF507ESS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
fridge temps different in differenet sections removed drawer found evap froze over remooved ice build up and cleared drain installed new fan motor with harness
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Forest Hill, MD 21050
Neil H.
Job Details: 11/30/2022
replaced the harness unit checked good
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 11/30/2022
Cx complained the unit did not clean well. Installed new sump and tested in diagnostics and the unit performed and passed each test. No leaks. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Glen Allen, VA 23059
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint lamp burnt out. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model W FG320M0BB2
Near York, PA 17402
Sal R.
Job Details: 11/30/2022
"CX complaint is that the unti will not ignite. I found that igniter to be faulty and the bake bar will need to be replace. Once both parts arfe avsalible, please have someone form the office call ot set a retun date.; ordrng 1 W11220387 (Bake tub 5 @ tribs) and 1 W11176454 (igntor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EWH1
Near Washington, DC 20007
Samuel R.
Job Details: 11/30/2022
installed gaslet and tested unit.no leaks.ordered two dorr gaskets by accident ordering corrrect part W11223838 1 tribles; ordrng 1 W11223838 (sheild)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Richmond, VA 23236
Joseph D.
Job Details: 11/30/2022
"cx complaint unit not cooling properly, found condensor clogged, cleaned condensor. compressor pulling 1.2 amps, seems ok but frosting back to compressor, instructed cx to leave as is and if it gets worse, it looks like it will need compressor and evap."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near Fairfax Station, VA 22039
Robert W.
Job Details: 11/30/2022
CX Compaint is the unit isnt cooling in RC and FC is working properly and is making ice. Inspected unti and found unit RC evap is frosted over thermistor is misreading found Service pointer and unit software verison is out of date needs to be on 70.0 or higher version and control is on 60.0 S27311 code is covering parts and 2X labor . ordering evap cover and control; ordrng 1 W11332011 (Control) and 1 W10815734 (Evap cover) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Williamsport, MD 21795
Danny R.
Job Details: 11/30/2022
unit is built in will need two men to remove also a compressor this issue could be caused by a bad compressor too last tech never pujlled ouyt bc of this built in issues called mr to verief and will need two men and compressor; ordrng 1 W11125124 (compressor) and 2 2men (look lok 2 men)s and 3 3callcount (llook look 3 call count)s
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Richmond, VA 23236
Joseph D.
Job Details: 11/30/2022
this falls just outside of the serial range for service pointer https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11632927-reva.pdf. but is exhibiting the exact same symptoms. motor checks properly but intermittently shutting off and going straight to done. service pointer states to replace motor aka rotor stator; ordrng 1 W11195971 (stator) and 1 W11260238 (rotor)
We serviced a
KITCHENAID RANGE
Model KSEG700EBS1
Near Milton, DE 19968
Michael E.
Job Details: 11/30/2022
Replaced convect assembly as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Burke, VA 22015
Robert W.
Job Details: 11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found when unit is running its making noise. Pulled unit apart and found the roller wheel has come off stud, reseatted and added clip unit tested and unit working properly."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GLO
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 11/30/2022
"Replaced parts and ran a test cycle. The unit washed and drained ok, the dispenser opened."
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/30/2022
"replaced control. noticed alot of moisture and some mold on vent, more than likely causing f8e4 float switch open error. after talking with cx, f9e1 issue sounds like drain pump overheating in test cycle because they said drain pump will start working again after it cools down. advised cx its possible replacing control fixed f9e1 issue but would like to have drain pump with us when we come back for vent and we can refund it if not needed. also noticed heater still has brass bushings and needs replaced per service pointer. S17304 to cover heater. ordering heater drain pump and vent. quoted 195.56, paid in full with c/c. call cx to schedule return visit once we have eta on parts. tested unit, found new control already has f7e1 error stored but test cycle completed properly; ordrng 1 W11414073 (vent(90.13)) and 1 W11412291 (drain pump(94.36)) and 1 W11537778 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fayetteville, PA 17222
Bernard M.
Job Details: 11/30/2022
"Replaced tub ring per previous tech, inspected all hoses from softener and found to be good. Ran test cycle and unit completed cycle without leaks. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model MGS5775BDS21
Near Shepherdstown, WV 25443
Ricky E.
Job Details: 11/30/2022
"customer stated that the unit wasnt heating. verified issue and fnd the unit had a faulty igniter.. replaced part, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bethesda, MD 20817
Dustin F.
Job Details: 11/30/2022
"Replaced Gearcase,Motor, and washplate sending belt for return visit. drive hub looked really good) Need to Reorder Gearcase, New gearcase had some questionable dmg to gear ring, damaged the new splutch. Ordering new splutch, CAPACITOR,and actuator to go with it for return visit with belt for return.; ordrng 1 LOOk (LOOK) and 1 W11222082 (Gearcase Reorder) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch) and 1 W11227944 (CAPACITOR)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 11/30/2022
"cx complaint unit leaking and lid broken , checked unit and found inlet valve unseated leaking at rubber uninstalled and properly reseated and inlet valve no longer leaking , found lid on both sides broken and no letting unit lock , qouted cx for lid and cx refused repair for lid . cx paid service call and unit is no longer leaking ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Washington, DC 20008
Samuel R.
Job Details: 11/30/2022
replaced part and tested unit now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Washington, DC 20008
Samuel R.
Job Details: 11/30/2022
replaced part and tested unit now working properly
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 11/30/2022
"Cx complains that the microwave door is broken, inspected unit, the plastic on the cover choke and part of the glass door is broken, unit needs a new door assy, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11031967 (door/mw)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 11/30/2022
Cx complained the unit did not wash. Inspected the unit and found the agitator is stripped. Unit needs new agitator; ordrng 1 W10902814 (agitator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Richard B.
Job Details: 11/30/2022
"CX complant. Fridge made noise then stopped cooling. Inspected unit and found thermister tests are all the same for fresh food . Found condenser vent clogged with dust and too close to wall. Moved unit out, Cleaned vent , Changed main control kit and set temps to recomended Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE48FXSP6
Near Alexandria, VA 22301
Lloyd B.
Job Details: 11/30/2022
"Cx complained the unit leaked. Inspected the unit and found no leak from the bottom or from the sump install. Cx said the unit leaked from the front of the bottom of the door. Currently the unit is empty and is not leaking, she says there was excess soap in the bottom as well. Ran diagnostics to see if the arms are moving and they are. Put a cup on the bottom rack and top rack to see if they would fill and they did. Evidence points to a cx error. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Bethesda, MD 20816
Dustin F.
Job Details: 11/30/2022
"Inspected unit, replaced Harnass and evap cover. Unit did NOT need a new drip pan. Tested unit, unit now working as intended."
We serviced a
WHIRLPOOL OVEN
Model WFG320MOBW2
Near Lancaster, PA 17603
Justin L.
Job Details: 11/30/2022
"Was able to access unit, unit igniter not responding. igniter ohmed and showes O.L. but is recieving voltage. Ordered igniter for return visit, spoke to parts specialist and set return visit upon availability of parts.; ordrng 1 W11176454 (Igniter)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Clarksville, MD 21029
Ricardo S.
Job Details: 11/30/2022
"Cx complains that the ice maker not working properly.. cx need to raise temp to get ice, inspected unit,t he Fc temp 0 degrees, the Rc temp 43 degrees, ice box fan and fill tube cks ok, the evaporator has too much frost build up, air flow issue .. order parts; ordrng 1 w11578030 (evaporator fan) and 1 W11224256 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chambersburg, PA 17201
Bernard M.
Job Details: 11/30/2022
"Cx complaint the unit spins off balance. Entered diag and found no error codes. Ran test cycle and found no issues. Contacted TL and spoke with Butch,reported all parts that were replaced, ran manuel high speed spin without items in basket and unit ran as designed. Unit is balanced. TL stated cx needs to cut back on load size and re-distribute clothes if they're pushed to one side of basket. TL says unit is running as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Williamsport, MD 21795
Danny R.
Job Details: 11/30/2022
"unit had a bad cap it wouldnt power the motor replaced with van stock checksok; ordrng 1 w11395618 (cap look look dr vs), used 1 w11395618 (cap look look dc vs) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS0
Near Elkridge, MD 21075
Justin S.
Job Details: 11/30/2022
the unit is getting a blower error. replaced the blower with vs and retested. th eunit is now working correctly. the unit is now ready; ordrng 1 W11245567 (blower)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS7
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 11/30/2022
"Cs after installing unit , power went out and unit doesnt power up. Confirmed complaint. I found the fuse at the power supply board has blown, replaced fuse with van stock and tested unit. Unit now power on and heats. Unit is now working properly.; used 1 W10138793 (fuse) from stock"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Brambleton, VA 20148
Daniel J.
Job Details: 11/30/2022
installed motor pump and dispenser tested verified detergant entering tub and follwing through pump
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Alexandria, VA 22314
Lloyd B.
Job Details: 11/30/2022
Cx complained of flickering lights. Installed new control and tested and the lights no longer flicker. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHV04
Near Bowie, MD 20721
Shane B.
Job Details: 11/30/2022
arrived and installed new UI. restored power. temps in unit were good. cx said it stopped cooling once since last visit. unit is working as designed. cx is going to monitor temps.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, DE 19702
Andrew W.
Job Details: 11/30/2022
"2nd tech helper for FR; ordrng 8 WP8564458 (absorber AT VS)s, used 8 WP8564458 (Absorber AT VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Dover, PA 17315
Sal R.
Job Details: 11/30/2022
"Per the previouse tech, I was able to access and replace all parts. I found that unit comoleted 2 auto test and a calibration with out issues. UNit test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/30/2022
"cx complaint unit is making noise while running, inspected unit and entered diag and found fae2. cleared code and ran auto test and found unit is working as designed. all normal sounds were heard. loudest noise was the water hitting the metal door. ran a normal cycle and found unit is working as designed. informed cx to try to record sound with phone if and when it happens. as of now unit checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, VA 23059
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
"F10E5 Diverter leak, F10E4 Diverter cant fine home position, F9E4 Tub light failure, F8E4 Over flow, F10E2Motor wax error. Customer complaint unti was beeping at them and the unit was just beeping. I ran the test and i did not find anything wrong no leaking i found a bounch of error codes. But clear the error codes and ran test no error codes came back no leaking from the unit. I could not get the unit to give me anyh error codes and completed an express wash. I check all connector maybe a glich or maybe somehting loose. Unit is good."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/30/2022
replaced door switch tested unit is working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Gainesville, VA 20155
Ezra M.
Job Details: 11/30/2022
"cust stated fc stopped cooling. rc temps normal. on arrival, items in fc frozen. checked fc temp with thermocouple, freezer reading at 3 degrees, set to 1. good frost pattern, no ice buildup. unit working properly"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 11/30/2022
Cx complained the units buttons do not work. Inspected the unit and found some of the buttons don't work and is coming apart. Unit needs new console; ordrng 1 W11337647 (console)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Bowie, MD 20720
Emmanuel R.
Job Details: 11/30/2022
"Cs unit is not light or burning properly, confirmed complaint. I found the flames to have a orange color to it. I was able adjust the flames and remedy the flame pattern but the burner heads are misshapen and some of the holes are restricted. Ordering burner heads and caps to resolve this issue.; ordrng 2 W11084058 (burnr-head)s and 1 W11084059 (burnr-head) and 1 W11084062 (burnr-head) and 1 W10910373 (cap-burner)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Baltimore, MD 21216
Eric W.
Job Details: 11/30/2022
installed new heater and checked for leaks no leaks heating element - sp w11540964 - special project s17304
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near York, PA 17404
Sal R.
Job Details: 11/30/2022
CX complaint was that the light would not come on when the door was opened. I found a faulty door switch. I replaced the switch and found that the light came on only when the switch was in a closed postion. I reversed the wireing and found the same concerns. I replaced the control and again found the same concerns. I am reodering 1 new door switch (W11384469). Return date set for 12/6; ordrng 1 W11384469 (door switch 36 @ tribs)
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Hedgesville, WV 25427
Danny R.
Job Details: 11/30/2022
gera case makes lots of noise and the gaskey on gear cazse is folded over leaking water into gear case will need gear case; ordrng 1 W11449840 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CW08
Near Severn, MD 21144
Justin S.
Job Details: 11/30/2022
the unit is not illuminating the display. found the cord is not allowing voltage through it. the unit needs the cord; ordrng 1 W10708076 (cord-power)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, VA 23059
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Oakton, VA 22124
Richard B.
Job Details: 11/30/2022
"CX complannt. CX got a call. Inspected unit and found heater needs replacing. Replaced heater and tested unit. No leaks , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Jarrettsville, MD 21084
Keith H.
Job Details: 11/30/2022
repalced door that came with gasket
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Germantown, MD 20874
Julian H.
Job Details: 11/30/2022
CX complaint about unable to select a cycle unit getting error F3E0 shorted sensor open sensor on display went to the back disconnected power sensor is reading 1080oh @ room temp same resistance @ wiring when I read it @ connector p3 issue with control replaced from preid resume power 7 working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/30/2022
replaced parts when i took protection film on new console found a broken corner need to reorder left it on unit for Cx to be able to see cycle status will be returning this when we put new console on heater working fine; ordrng 1 W11302464 (console (reorder) cosmetic damage)
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Baltimore, MD 21229
Eric W.
Job Details: 11/30/2022
cx complaint was dishwasher throwing error code f7the error code was F7E2found f7e2 ran test cycle everything is working
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 11/30/2022
"no operation. new residence, found wire locking breaker to microwave in off position. removed wire, turned breaker on and tested unit. working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Waldorf, MD 20601
Justin S.
Job Details: 11/30/2022
the top trim of the console is cracked. the left and right trim are still with the unit. the unit needs parts; ordrng 1 W11449263 (handle)
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Manassas, VA 20112
Demonte S.
Job Details: 11/30/2022
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't Cooling. I then checked the pressures to the unit. I'm getting 0 on the low side & 70 Psi on the high side. I then checked the Refrigerator for Dye. No Dye found in the Compressor Section. I then checked the Fresh Food Section. No Dye. Checked the Freezer Section. No Dye. I then ran Service Diagnostics on the unit. Put unit into Service Test 4. I then filled the unit. With 140 Psi of Nitrogen. Let the unit sit for 20 mins. No change in the pressures. Filled the unit with Freon to 120 Psi. Unit is starting to Cool. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL RANGE
Model KFGC506JKSS01
Near Centreville, VA 20121
Demonte S.
Job Details: 11/30/2022
Inspected the unit. Found that the cx is saying that the Cooktop will not stop Clicking. Cx is using an extension cord with only two plugs. Asked the cx to give me a three prong extension cord. Plugged unit into the proper extension cord. Tested the unit. Cooktop lights and doesn't click after lighting. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Fallston, MD 21047
Keith H.
Job Details: 11/30/2022
installed ui and fan motor collected labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Arlington, VA 22205
David J.
Job Details: 11/30/2022
CX complaint refrigerator. Temperatures are too cold. After previous text visit he had found this unit need a new control and thermistor. Arrive today and checked temperatures and had 4° in the freezer and 30° in the refrigerator. Unplugged unit replace control removed back panel and refrigerator and found a short thermistor hanging from ceiling and the long for Mr. on panel. I do not know why a small one was installed. Removed birthday misters and tested in a glass of ice water and had 6.7 K ohms on both. Plugged in original long thermistor and replaced all back panel parts found that part of diffuser cover is defective and needs to be replaced and also going to order the proper thermistor for a return visit.; ordrng 1 W11256504 (Air diffuser cover) and 1 W11438736 (Air diffuser cover thermistor)
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Potomac, MD 20854
Roberto I.
Job Details: 11/30/2022
"Cx complaint fan switch out of alignment.Confirmed crooked fan switch. Removed top, noticied of bent internel switch bracket because of a missing screw from the side. Realigned bracket and installed a screw using v/s part. Reassembled unit, the switch is now aligned with the valves.; ordrng 1 WP90767 (screw (RI van stock)), used 1 WP90767 (screw) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Halethorpe, MD 21227
Eric W.
Job Details: 11/30/2022
cx complant of not drying dishes inspected unit found element broken in several places installed new element and tested no leaks
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details: 11/30/2022
While replacing the element noticed belt not attached to drum went to reseat found motor pulley snapped ordering motor pulley and belt; ordrng 1 W10837625 (motor pulley) and 1 661570V (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21401
Emmanuel R.
Job Details: 11/30/2022
"Cs unit is leaking water from the top, confirmed complaint. i found the dual valve has failed and leaks water from the base everytime you dispense water. orderging dual valve. Installed comntrol boards and pick up Dataloggers in the bin.; ordrng 1 W11482383 (dual valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
"F10E5 Diverter leak, F10E4 Diverter cant fine home position, F9E4 Tub light failure, F8E4 Over flow, F10E2Motor wax error. Customer complaint unti was beeping at them and the unit was just beeping. I ran the test and i did not find anything wrong no leaking i found a bounch of error codes. But clear the error codes and ran test no error codes came back no leaking from the unit. I could not get the unit to give me anyh error codes and completed an express wash. I check all connector maybe a glich or maybe somehting loose. Unit is good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Ashburn, VA 20147
Ken M.
Job Details: 11/30/2022
"Customer complaint is that the freezer LED is out and the unit is not dispensing water. Found 3VDc going to the freezer LED and the wiring to the LED is stripped back near the connector. Unit needs both LED assemblies and the dispenser harness. Dispenser tested and the unit dispenses ice, but not water. Do not hear the valve turning on. Checked for power to the valve and found the valve does have power. Water is leaking from the valve. Unit needs a new valve. Also found that the filter head is what is preventing water from dispenser. Unit needs a new filter head. Right door is not moving smoothly and has sunk down. Door needs new cams. 2 labor count.; ordrng 1 W10417930 (harness dispenser) and 1 WPW10515057 (light) and 1 WPW10515058 (light) and 1 W10862461 (housing) and 1 W11049959 (hinge-door) and 1 WP2182179 (cam-door) and 1 WPW10179146 (valve-inlt)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details: 11/30/2022
Replaced regulator and orfice as per previous diagnosis. Tested unit aqnd it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WTW7000DW0
Near Silver Spring, MD 20910
Samuel R.
Job Details: 11/30/2022
cx complaint unti is not working.inspected unti and found unit to have error code f02 and f0e3.ran service test and unit worked well.recalibrated unit and found unit full of suds.advised cx to properly load unit and care for unit.unit is working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricardo S.
Job Details: 11/30/2022
"the client complains about a rattling noise, inspected unit,, the noise comes from underneath, from the condenser, so i raise the front legs and now the noise go away.. unit cks ok"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC
Shawn D.
Job Details: 11/30/2022
replaced font left burner head and tested works great. had cx approve it and she said its good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
"Installed new icemaker and facia. Unit is back to normal operations. Ran test 56 and no motor action at all the heater comes on but the icemaker is not rotatiing. I am getting power to the heater and motor is not rotatiiong. BAd ice maker. Rerodering ice maker,. Returning tech please sent the icemaker back to the office for return for credit. Ice maker special order part.; ordrng 1 W11579560 (Icemaker) and 1 looklook (look)"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, DE 19702
Frederick R.
Job Details: 11/30/2022
"CX complaint is loud squeaking noikse in dryer. Inspected/tested and found blower wheen loos and rollers worn out. Replaced motor, blower wheel and dryer repair kit from prior diagnosis. Retested unit after repair and it is now working properly. Job is ciomplete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Alexander W.
Job Details: 11/30/2022
"Installed part per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Ranson, WV 25438
Ricky E.
Job Details: 11/30/2022
9-1 the unit had a broken connection at the drain pump. fixed the connection and now the pump is running.. the drain line is leaking.. need parts...; ordrng 1 W11244231 (hose)
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW3
Near Enola, PA 17025
Fred G.
Job Details: 11/30/2022
"with the assist of AS we were able to access unit and replace the drive motor, gearcase, splutch, capacitor, tub, tub filter and screw from van stock, spin basket, and drive belt as per previous visit. tested unit and found unit now checks good.; ordrng 1 WPW10215093 (clean out filter (FG VS)) and 1 WP8533928 (screw (FG VS)), used 1 WPW10215093 (filter), and 1 WP8533928 (screw) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KRFC704FPS04
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 11/30/2022
"Found no fill tube installed. Installed new fill tube, found some obstruction inside the door, but I was able to install the part. Ran test 97, icemaker filled ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Fairfax Station, VA 22039
Robert W.
Job Details: 11/30/2022
Defrosted evap completely ice over replaced thermistor and fan scroll.
We serviced a
JENNAIR HOOD
Model JXW9048HP4
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/30/2022
"CX complaint noisy fan.Ran the fan, confirmed noise coming left blower wheel. Ordering blower fan W11499036. **2 TECH**, the part to be replaced is too high, big and heavy for one single person.; ordrng 1 W11499036 (blower fan) and 1 2nd tech"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Woodbridge, VA 22193
Robert W.
Job Details: 11/30/2022
CX Complaint is the unit stopped making ice again. Inspected unit and temp tested FC with FC set to 2Deg its testing at 4Deg in FC. RC is set to 33Deg and is testing 30Deg no error codes on IM ran harvest test and IM is harvesting toggled on water fill and unit didnt fill found fill tube frozen toggled on heater in test 19 for 60sec and toggled on fill nothing happend toggled on heater for another 60 sec and IM filled when toggled on. i found a cold draft freezing fill tube sealed with sealer and draft is gone. called techline and explained my findings and said that was perfect.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, PA 17520
Justin L.
Job Details: 11/30/2022
As per previous visit was able to access unit and replace part. During replacement found that the slides and hinge had failed as well. Ordering the parts needed and office will need to set return.; ordrng 1 WPW10128850 (slide arm kit) and 1 W10874474 (hinge) and 1 461967570351 (torsion spring) and 1 461967750494 (support) and 1 W11214480 (slide arm) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details: 11/30/2022
Replaced regulator and orfice as per previous diagnosis. Tested unit aqnd it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Potomac, MD 20854
Roberto I.
Job Details: 11/30/2022
Replaced part and ran a test cycle. The unit worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Norfolk, VA 23517
Anthony D.
Job Details: 11/30/2022
cx complaint unit not cooling properly checked unit to find evap thermistor reading 42kohms not covered in ice indicating bad thermistor ordering thermistor to complete repair; ordrng 1 w10316760 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Fairfax, VA 22032
Carl R.
Job Details: 11/30/2022
"Cx complaint is, Making too Much Ice - Ice Maker is in Freezer - Refrigerator. Found that the unit is not making enough ice. Found that the ice make is randomly working. Ice maker is getting 120 vac. Unit did harvest when new ice maker was installed. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Wolf, PA 17347
Sal R.
Job Details: 11/30/2022
"Per tyhe previouse tech, I was able to access and replace all 3 parts. I ran a auto test and a recalibration and found the unit to be opperating as designecd. CX informed me that the noise only seems to happen with a load of bath towels in the unit. I advised to lighten the loads. Unit test good."