Service History 818 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Springfield, VA 22153

Demonte S.

Job Details: 11/29/2022

Inspected the unit. Found that the cx has gotten a letter stating that there is a Service Pointer on the Dishwasher Heater Element. Checked the Heater Element. Heater Element has the Black Coupler Bushings. Installed new Heater Element. Tested the unit. No leaks. Unit is working as Designed. Called Whirlpool safety Team Ref # 7735122184. Cx has Damages done to the house. Per Whirlpool Safety Team they will send a Damages sheet and contact the cx. ( Technical service pointer W11540964 - Special Project S17304. )

We serviced a

WHIRLPOOL DRYER

Model WED9400SW0

Near Camp Hill, PA 17011

Andrew S.

Job Details: 11/29/2022

Per previous diag I was able to access and repalce the belt and Idler pulley. I then tested the unit and it is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Aldie, VA 20105

Daniel J.

Job Details: 11/29/2022

evap froze over replaced found gasket failing alos back too lower shelf adjusters failing to hold shelf securley ordering both gaskets and also two adjuster; ordrng 2 W10917313 (gasket)s and 2 W10817918 (assy block)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Yorktown, VA 23692

Lucas R.

Job Details: 11/29/2022

cx complaint unit not making ice checked unit found fc temp -3* IM cycled no water fill tube frozen found open heater in door heater not servicable ship door directly to CX; ordrng 1 LW11026425 (dor-fip) and 1 look (look)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near York, PA 17404

Bernard M.

Job Details: 11/29/2022

"Replaced all parts per previous tech, ran 45 and icemaker filled, instructed cx to make sure ice is being dispensed into bin and not icing together. Unit checks good"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LM00

Near Great Falls, VA 22066

Jason A.

Job Details: 11/29/2022

"CX complaint MW doesnt heat. Test MW heats but MW cavity light doesnt turn on. Transformer primary & secondary measures good resistance & 12V to bulb. Bulb is open. Need to pull out MW to replace bulb. 2Tech + JJtoRETURN > JJ; ordrng 1 Look (look) and 1 2tech (2tech) and 1 W10886919 (lamp) and 1 W10886919 (lamp, JJ/VS) and 1 JJtoRETURN (JJtoRETURN)"

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Virginia Beach, VA 23454

Austin D.

Job Details: 11/29/2022

helped ZR with the repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Baltimore, MD 21209

Keith H.

Job Details: 11/29/2022

cx complaint is unti leaking inspected unti and found the leak from sump more specifically the diverter.. orderin new pump/motor; ordrng 1 W10805015 (pump&motor)

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 11/29/2022

"upon arrival cx stated they no longer need service, secured parts in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Glen Allen, VA 23059

Jonathon C.

Job Details: 11/29/2022

"cx complaint, door swings open hard and ice falls out of ice chute when youpull you cup away. explained that the complaints she was having and working as designed and that she will have to call customer care. unit working as designed job is complete."

We serviced a

WHIRLPOOL WASHER

Model MHW8200FW0

Near Midlothian, VA 23114

Jerod R.

Job Details: 11/29/2022

"tested unit found unit has control and user interface , customer to replace unit do to cost"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Farmville, VA 23901

Kyle A.

Job Details: 11/29/2022

Could not access ; saved tckt

We serviced a

JENNAIR COOKTOP

Model JIC4736HS

Near York, PA 17406

Bernard M.

Job Details: 11/29/2022

"Replaced both parts, all burners now heat and respond to touch. Unit checks good"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Baltimore, MD 21215

Keith H.

Job Details: 11/29/2022

cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now

We serviced a

KITCHENAID HOOD

Model KVWB400DSS4

Near Norfolk, VA 23518

Zachery R.

Job Details: 11/29/2022

"cx complaint fan and light not working. checked unit, come to find defective blower motor, motor has proper voltage but is only humming will not turn. also left light is defective, as well as filter, filter not seating. ordering filter, motor, and returning with control. advised cx parts on back order and office will call for return visit.; ordrng 1 W11351717 (blower wheel) and 1 W11493395 (light) and 1 W10915369 (filter.)"

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 11/29/2022

"upon arrival cx stated they no longer need service, secured parts in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 11/29/2022

"Cx complaint, not cooling-freezing properly, found temps at 3 degrees freezer, 35 degrees in fridge. unit was located at an outsude enclosed porch, this being the cause of the issue concerning the temps not always being correct. Advised cx to have the unit located in a room temperature above 60 degrees in order to operate properly, unit is working as designed, cx agreed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Woodbridge, VA 22192

Demonte S.

Job Details: 11/29/2022

Inspected the unit. Found that the cx is saying that the Refrigerator is still giving the P.o. Error / Lower Freezer & Refrigerator Sections stops cooling when this occurs. P.o. is flashing on the User Interface. Called Whirlpool Techline Ref # 7735150133. Per Whirlpool Techline to replaced the Freezer Fan Motor. ; ordrng 1 W11249952 (Whirlpool Refrigerator Evaporator Fan Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 11/29/2022

"replaced console, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Baltimore, MD 21206

Keith H.

Job Details: 11/29/2022

cx complaint is no ice inpsected unti put into diagnsotics found e2 error tried to force harvest icemaker and it doenst repsond however i was able to complete fill test ordeirng new icemaker cx owes 140 for labor; ordrng 1 W11579560 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, PA 17408

Bernard M.

Job Details: 11/29/2022

"When arrived cx stated they weren't able to get the lid open. Entered into diag and found error code F5E3 lid lock fault. Attempted to run test and the latch would just click. Ordering lid latch, found in stock and set return for 12/2. Office will contact cx with time frame; ordrng 1 W11513248 (lid latch)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 11/29/2022

"CX Concern the unit getting too hot, found loose temp sensor, reseated and tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near ,

Robert W.

Job Details: 11/29/2022

CX Compolaint is the unit isnt power on. Inspected unit and found the unit is getting good power open door and light not coming on and Control not responding. Pulled door switch and found connection loose reseatted and unit started working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS3

Near Mount Airy, MD 21771

Marc M.

Job Details: 11/29/2022

"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Virginia Beach, VA 23454

Austin D.

Job Details: 11/29/2022

helped ZR with the repair.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Newport News, VA 23605

Carl A.

Job Details: 11/29/2022

cxc omplaint of unit not wroking.checked unit to find no erro codes at this time ran unit through diag to find it to stop at agationfound few problmes with unit lid lock had failed along with cap and actuator ordering part needed for repairs; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Fredericksburg, VA 22406

Robert W.

Job Details: 11/29/2022

"Arr at cx and cx has a new issues the cooktop ignitor wont stop igniting the switches are off, found the harness appears to be good. Ordering cooktop spark module and harness and will use bake and broil and oven spark module on return; ordrng 1 WPW10475149 (CT spark module) and 1 W11376663 (Harness)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 11/29/2022

"Installed parts with a helper tech PF, verified pre-heat cycle at 350 degrees, cycle tested unit to allow for oven calibration, 5 degree with sensor test....verified all unit functions for proper operatuion, working as designed."

We serviced a

JENNAIR REFRIGERATOR

Model JS48CSDBDA

Near Reston, VA 20191

Richard B.

Job Details: 11/29/2022

"CX complant. Evap drip pan overflowing and freezing. Will need two techs to pull unit out and replace drip pan with heater. two matts needed for floors . Part in stock, Further work needed. TWO tech. Further work needed. RB; ordrng 1 w10199915 (drip pan 245.45) and 1 loollook (look look)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Virginia Beach, VA 23464

Austin D.

Job Details: 11/29/2022

"cx complaint the unit is not able to lock the unit. checked the unit and the lid lock is acting as if the lid is open even with the lid closed. therefore, i replaced the lid lock and tested operation. unit is good to go. called tradecare to see if the manufacturer would be willing to help the cx in any way since we are just out of the one year by about 8 weeks. was told they will give her a P&L. added a sticky note and didnt charge cx. unit is good to go,."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 11/29/2022

Cx complaint is that the unit is not starting a cycle or filling with water. Upon arrvial I found an F7E1. I then ran the diag cycle and found that the unit is filling and draining but the basket is not moving during agitation or spin. I then tipped the unit back and found that the shield had worked its way loose from the gearcase and was laying on the floor. I caused the belt to slip off of the drive assembly. I was able to put the belt back on and resecure the cover. i then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

JENN-AIR RANGE

Model JDS1750FS0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 11/29/2022

"replaced display and control, tested, unit working as designed. secured control and display in bin."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Denver, PA 17517

Justin L.

Job Details: 11/29/2022

Unable to find physical address. Reached out to office who attempted to contact cx to no response. Waited alotted time and moved on. Cx will need to call in and update address; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS10

Near Great Falls, VA 22066

Jason A.

Job Details: 11/29/2022

CX complaint FRIDGE doesnt dispense ice. Ice in bin melts & clumps. CX stuffed a towel in ice dispenser opening. Cleared ice block & replaced ice door motro & cover. Test cubed / crushed dispenses > JJ

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS1

Near Waynesboro, PA 17268

Sal R.

Job Details: 11/29/2022

"CX complaint is thar the bake is not working. I found the cooktop and broil elements to be opperating as designed. I found no continuity at the bake element. I am ordering 1 bake element (W11182108). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11182108 (bake element)"

We serviced a

JENNAIR DBL WALL OVEN

Model JMW2427IL03

Near Alexandria, VA 22305

Dustin F.

Job Details: 11/29/2022

"CX complaint: Unit not heating correctly while preheatingInspected unit, checked resistances and voltage on temp sensor 1092 ohms,broil element 14.5 ohms - 121vUnit needs 2 techs to pull out for further diagnosis. i advised CX to not use oven until we come back out with 2 techs to pull unit out and diagnose/fix the unit. while in my van she came out and apologized saying 'im so sorry your gonna hate me' CX stated she turned the power back on and accidently turned the oven on and heard a 'pop' noise. i inspected unit, confirmed my connections were good. ORdering Bake element, sending back the main control for return visit,Console,Harnass,OVen control, and both microwave fuses. for return visit 2 tech and 2 count if possible for time to diagnose, kitchen is small and CX is worried ; ordrng 1 W11545804 (Bake Element) and 1 WPW10260060 (Oven Control Board) and 1 W11454130 (Console) and 1 W11216677 (Harnass Main) and 1 WPW10017410 (fuse) and 1 W11188752 (Fuse) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FE02

Near Lancaster, PA 17601

Justin L.

Job Details: 11/29/2022

As per previous tech was able to access unit and replace part. During testing found unit to still not pre-heat. Found element to not glow. Ohmed out and found OL. Ordering ignitor and once approved and in office will need to set return.; ordrng 1 WPW10324738 (ignitor)

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS3

Near Baltimore, MD 21216

Keith H.

Job Details: 11/29/2022

7734888988...cx complaint is unti is smokey inspected unit and found unit has never been used and instructed them to let unit heat for about 20-30mins to burn off that coating on the inside. i called whpl saftey to reprot findings

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB

Near Virginia Beach, VA 23452

Austin D.

Job Details: 11/29/2022

cx complaint the unit is making alot of noise. checked the unit and found that the compressor is rattling internally. ordering all parts needed to resolve the issue.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11578004 (evaporator) and 1 r600 (r600) and 1 sstech (ss tech)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23464

Austin D.

Job Details: 11/29/2022

came out to resolve the issue. disassembled as needed. replaced the inlet valve. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Sterling, VA 20164

Richard B.

Job Details: 11/29/2022

"part damaged , Adviseed CX reordering sump assembly. RB; ordrng 1 w11416363 (sump assembly)"

We serviced a

AMANA REFRIGERATOR

Model AFF2534FES3

Near Springfield, VA 22153

Demonte S.

Job Details: 11/29/2022

Inspected the unit. Found that the cx is saying that the Drawer to Crisper has fallen off. Checker the lower Drawer. Pantry end cap has snapped on the left side. Unit will need the pantry end cap kit. Cx has paid in full by Card.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23666

Lucas R.

Job Details: 11/29/2022

replaced control board - calibrated and tested unit working as designed

We serviced a

MAYTAG WASHER

Model MFW9700SQ1

Near Orange, VA 22960

Robert W.

Job Details: 11/29/2022

"CX Complaint is the unit is giving an error everytime about 1 min into normal wash. Inspected unit and tried getting unit into diag and found the console prewash button not working so cant get unit in diag, Tested ujnit on normal wash and unit starts up with no problem and is running no errors advise CX the UI is no longer avil so cant get error code that is stored. Advise CX to take pic of UI when error code appears."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS00

Near Manassas, VA 20109

Carl R.

Job Details: 11/29/2022

"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Harrisburg, PA 17112

Fred G.

Job Details: 11/29/2022

"cx complaint one noise is still present, cx has video evedence of noise. sounds like a rubbing/grinding noise while unit is agitating. inspected unit and found 0 error codes saved. lifted unit up and removed belt cover and found 0 issues with the splutch,drive belt and drive motor. removed spin basket and found no issues there. noise has to be coming from gear case. we have replaced everything elese. called TL (SR7735094126) he agreed with me on replacing gearcase, splutch, drive belt, drive motor. called office and scheduled cx for 12/5/22.; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 looklook"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ03

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 11/29/2022

"Was able to access unit, unit ice maker works in diagnostic mode but isnt getting water. water fill tube is frozen, heater is not working. ordering new door due to failed heater built into door. Once approved please ship door to customer and customer will contact office once door has arrived.; ordrng 1 LW11026429 (freezer door ss) and 1 wp4373559 (fitting) and 1 look (look)"

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near Great Falls, VA 22066

Jason A.

Job Details: 11/29/2022

CX complaint DRYER noisey since new. Found control loose sitting on top of drum. See SDpics. Hole for mounting to cabinet side clean & has not had a screw run thru it. So factory did not put a screw to secure control. Inspect control for damage. Used screw from spares to secure control. Test dryer heats / drum spins & noise level normal > JJ.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Baltimore, MD 21207

Keith H.

Job Details: 11/29/2022

cx complaint is constant chime inpsected unit and found the leak sensor wet therefore not starting cx says it overfilled one day because drain was clogged and they addressed drain issue but werent aware of sensor i cleaned and dried sesnor tested it unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Jessup, MD 20794

Israel R.

Job Details: 11/29/2022

Got to the house and no ice maker in the bin. Called office and the said it still is at the office. Office schedule for tomorrow.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Reisterstown, MD 21136

Brian R.

Job Details: 11/29/2022

replaced control and powered unit back up. control started blinking green. ran a DLMS cycle and unit now checks. cx paid in full. job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Lancaster, PA

Justin L.

Job Details: 11/29/2022

"Was able to access unit, unit evap was hard frosted over. defrosted evap and found loose heater wire. repaired heater wire installed thermister due to being out of range at 12k ohms and tested unit, unit works as designed no further work needed."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Petersburg, VA 23803

John P.

Job Details: 11/29/2022

CX complaint unit not working checked unit found bad lid latch also found weak suspension quoted CX:W11130356 $120.98 suspensionW10810403 $102.13$15 shipping$110 laborTax

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 11/29/2022

complaint unit isnt as cool at top of fridge as the bottom zone and ui not working spoke with customer work order built as oww he explained he has a extanded warranty and showed email from aig called office informed work order needs to be built through aig informed customer possible frozen over evap and bad ui or harness; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Clarksburg, MD 20871

Marc M.

Job Details: 11/29/2022

cx complaint unit not producing ice. inspected unit and found that the icemaker had produced ice for several days prior to stopping entirely. forced cycle and unit completed cycle and filled with water. possible stall in icemaker motor corrected by the force cycle. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Alexandria, VA 22304

Dustin F.

Job Details: 11/29/2022

"Installed 2 new legs, leveled unit, unit now works as intended."

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Stephens City, VA 22655

Danny R.

Job Details: 11/29/2022

found the gear case making noise popping and grinding and making motor strain this will cuase it to over fill or under fill cx will gear case; ordrng 1 W11454734 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 11/29/2022

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 11/29/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Stanardsville, VA 22973

Eric F.

Job Details: 11/29/2022

"Confirmed cx complaint unit not making ice. Found ice maker fill line blocked. Removed blockage, charged cx 120 diagnostic. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Ashburn, VA 20147

Ezra M.

Job Details: 11/29/2022

"pantry led module out, replaced led module, all lights working properly.; used 1 W10695459 (led module) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Severn, MD 21144

Israel R.

Job Details: 11/29/2022

Customer complaint unit is not dispensing ice and leaking from the ice dipenser. I found the unit lower part of the bin was frosted over. I clear the ice and the auger motor started working and dispensing ice. I found there is a lot of frost build up in the lower part of the bin diue to the ice door not sealing correctly. Ordering new ice door. in warranty.; ordrng 1 W11423781 (Ice door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near McLean, VA 22101

Jason A.

Job Details: 11/29/2022

CX complaint FRIDGE RC temps too cold (in the low 30s) when set to 38. Replaced ontrol & prg code 25. Test control is reading thermistors. Test damper & fans & compressors work. Set to recommended Fast cool. & compressor + fans working > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 11/29/2022

dropped ice once after service call completed harvest checked freezer temp set to 0 f showing 0 f on thermocoupler and showing 36 in fridge section checked evap not frosted over callled tech line ran test 36 fan motor ramps up but surges and starts back over again tech sugguesting fan motor for iceroom 110 due on return; ordrng 1 W10846539 (fan motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Aldie, VA 20105

Daniel J.

Job Details: 11/29/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Millsboro, DE 19966

Andrew W.

Job Details: 11/29/2022

Per special project s code s17304 replaced heater element. tested unit and checked for leaks. no leaks detected and unit is working as designed. job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRF550CDHZ04

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 11/29/2022

replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Warwick, MD 21912

Alexander W.

Job Details: 11/29/2022

Installed parts per previous diag found capacitor now leaking oil ordering capacitor and sched with cx for 12/8; ordrng 1 W11428524 (Capacitor)

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE234GPS0

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 11/29/2022

Per previous diag I was able to access and replace the door hinges. I then verified that the door is closing properly. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Washington, DC 20018

Samuel R.

Job Details: 11/29/2022

cx complaint unit is not cooling.inspected unit and found evap frozen.ran all test per techline and found broken wire in cabinet.unit is deemed unrepairable

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Vienna, VA 22180

Christian C.

Job Details: 11/29/2022

Cx complaint unit is not cooling in freezer section. Inspected unit. Thermistors tested good. FC and RC fan are working strong. Ice in ice bin in FC section. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 11/29/2022

"Cx complains that the unit not cooling properly, inspected unit, the Rc tmep read 57 degrees, Fc temp 32 degrees, the evaporator cover is full of frost,.. the defrsot harness is bad. evaporator fan motor cks ok.. order harness and thermistor, cntrl board just in case; ordrng 1 w11581973 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Greenbelt, MD 20770

Shawn D.

Job Details: 11/29/2022

cx complaint unit not making ice and h20 light is on and sometimes at night cubes will dispense on its own but only sometimes. inspected unit and confimred the complaints found freezer at 0 fridge 37 ice maker wont cycle. replaced ice maker and it cycled then filled. leveled unit so prevent iice from getting stuck and popping out and cleared h20 light. unit is good

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Arlington, VA 22203

David J.

Job Details: 11/29/2022

Cx complaint sometimes touch panel would be unresponsive and lock it self. After last visit I found unit needed a need control display. Arrived today and powered down unit. Lifted cooktop and removed on control. Replaced with new one and powered unit back on. Tested with Cx and he saw it working. Unit is now working as intended. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Portsmouth, VA 23707

Anthony D.

Job Details: 11/29/2022

cx complaint of loud sound durning cycle ran diagnostic mode no error codes ran test cycle found wash motor sounds like metal on metal replaced sump assembly with preid part tested unit working as designed

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS1

Near Waynesboro, PA 17268

Sal R.

Job Details: 11/29/2022

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB1

Near Forest Hill, MD 21050

Neil H.

Job Details: 11/29/2022

cx complaint the temp not accurate temp up +15 calb. temp accurate on my meter now checked good and accurate now.

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM03

Near Ocean View, DE 19967

Frederick R.

Job Details: 11/29/2022

CX complaint is evap freezes over. Tested heater at board (43.6 ohms) thermistor at 7.65k ohms. Testeed heater in forced defrost and it works. Spoke to Scott an WPTL (SR#7735154252). He wants the UI and control replaced at the same time. If the unit continues to have defrost issues it will be processed as non repairable. Unit will not work properly even if defrost issue is resolved because unit is in garage. This will not cause a defrost issue though. SPoke to Christine at WPTP Shipping UI directly to CX and ordering control from Tribles. Order# 1537290305. Auth# W152U80NPL1.; ordrng 1 W11449482 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Smithsburg, MD 21783

Sal R.

Job Details: 11/29/2022

CX complaint is that the unti is leaking oil. I found that there is oil presant on the bottm of the spin basket coming from under the agitator as well as oil leaking form under the unit collecting in the sheild. I am orderign 1 gearcase (W11454741) and 1 splutch (W10721967). Return visit should be 2 call counted due to the time it takes to replace a gearcase. Return date set for 12/13; ordrng 1 W11454741 (gearcase 21 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Elizabethtown, PA 17022

Justin L.

Job Details: 11/29/2022

Cx complaint unit leaving clothes soaked at the end of the cycle. Was able to access unit and found it bouncing around empty. Checked suspension leveled unit and calibrated and unit is now operating as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Sterling, VA 20165

Ezra M.

Job Details: 11/29/2022

"not completing cycle. unit storing f8e1, found loose wire harness to valves, reconnected, verified secure, tested, unit working properly"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Ellicott City, MD 21043

Robert L.

Job Details: 11/29/2022

"cx complaint leaking out bottom smaller amount, found no errors, ran diagnostics, filled to max water level twice and drained 3 times, no leaks, found basket and tub leaning forward to left, suspension worn in front, found splash and warter marks down back panel, when tub is full leaning to far forward and when water is activated splashing over back side of tub, quoted $390 to replace suspension, cx to way options, collected $120 ch# 1032; ordrng 1 W11217817 (suspension)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304DWH0

Near Bowie, MD 20720

Shawn D.

Job Details: 11/29/2022

arrived was about to do repair to notice the sink is full of water andnot drining. cx tried getting sink clear but cant. needs to reschedule when sink will drain

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Midlothian, VA 23114

Jerod R.

Job Details: 11/29/2022

"tested unit found unit had temps of 35 in ff section and was set to 36 , fr was at -2 and set to 0 , advised of temp settings and that use of a coil style thermometer will nt give accurate reading"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Harrisburg, PA 17112

Fred G.

Job Details: 11/29/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Stewartstown, PA 17363

Drew B.

Job Details: 11/29/2022

replaced pre id freezer door now checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Leonardtown, MD 20650

Robert A.

Job Details: 11/29/2022

"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap fan, compressor and condensor fan are running well. However the evap is covered in ice. I ran test 5 and 13, 5 passed and in 13 the heater did not come on. I removed the ice and found the brown wire disconnected for the heater. I reconnected the connector to be secure and reposition the heater harness so it is higher. I tested the unit for the cx. The unit is workig as designed."

We serviced a

WHIRLPOOL OVEN

Model WFG775H0HZ2

Near Arlington, VA 22207

David J.

Job Details: 11/29/2022

CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Brambleton, VA 20148

Richard B.

Job Details: 11/29/2022

"CX complant. Dishwasher not working. Inspected unit and found F2E2 error code , DDisconnected UI from cntrol and also itself. Reseated connections and error code returned. Ordering UI assembly and console top; ordrng 1 W11368911 (ui) and 1 W11028305 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG00

Near Washington, DC 20002

Mitchell H.

Job Details: 11/29/2022

cx complaint unit not cooling well. found both sections around 50 degrees. reclaimed high side to barely any r134. opened low side and it all came out of there. unit has a clog. put new drier and coupler on and flushed system with nitrogen. big puff of compressor oil and r134 came out. vacc unit and filled to 4.3 oz. unit is now cooling good. job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Falls Church, VA 22043

Christian C.

Job Details: 11/29/2022

Cx complaint unit does not work and agitator is loose. Inspected unit no errors. Ran through service cycle. Heard a grinding noise while agitating or spinning. Inspected parts underneath unit. Found oil in shield. Quoted cx and they will not be going through with the repair. Cx paid for service call.

We serviced a

MAYTAG WASHER

Model MFW2055FRZ02

Near Catonsville, MD 21228

Robert L.

Job Details: 11/29/2022

"cx complaints water slow and frost in freezer, found water trickling and ice haloow, removed filter full pressure return, cx needs new filter, found right corner of door not sealing, found gasket fully extended and heat treat didnt close gap, found inserts for door mounting screws sticking out (see pic), door not closing properly unless forced, ordering FC door stainless, left rail assy and will use right rail assy on return, cx aware of time frame, to inspect, and no haul away; ordrng 1 WPW10397636 (slide left) and 1 LW10858419 (dor-fip)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Frederick, MD 21703

Ricardo S.

Job Details: 11/29/2022

Replaced parts.. i ran normal cycle.. unit working ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Broadlands, VA 20148

Richard B.

Job Details: 11/29/2022

"CX complant. No ice dispensed and food freezing in fresh food section. Prior diagnosis found unit needs a ice container due to broken cog . Reduced temps to recomended in fresh food section last visit and installed new ice container this trip. Used ice from old container to assure ice is dispensing and CX stated no longer freezing in fresh food section. Job completed, RB"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 11/29/2022

"cx concern the unit light out and door not closing .. units hinges failed and not closing door fully, light is out in cavity . ordering hinges, arm, switches and bulb.; ordrng 1 WPW10128850 (arm) and 1 W11033422 (interlock harness) and 1 W10886919 (bulb)"

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM03

Near Ocean View, DE 19967

Frederick R.

Job Details: 11/29/2022

We serviced a

KITCHENAID OVEN

Model KOSE500ESS02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 11/29/2022

"cx complaint no operation, checked unit found F9E0 miswired, and f6e1 communication code, entered diagnostics, no relays would activate, pulled unit verrified 249 vac and proper polarity to control, relays began activating, called techline spoke with austin sr7735155947 advised to check connections and advise cx to monitor unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Reston, VA 20191

Christian C.

Job Details: 11/29/2022

"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW

Near Smithsburg, MD 21783

Sal R.

Job Details: 11/29/2022

I attempted to service the unit and found that with the washer and dryer in the closet the units are wjder then the door frame. I attempoted to move the dryer and found that it would not clear the door jam even with the washer moved completly against the wall. CX to make unit accessible for service to be provided. CX will call office once this has been done inorder to corretly diagnose the unit.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Fairfax, VA 22030

Lloyd B.

Job Details: 11/29/2022

"Cx complained the unit did not dispense water. Installed new water valve and filter housing, also cleared the line from the housing to the inlet hose and tested and it now works as designed, dispensing water and will make ice. Job complete"

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