We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Frederick, MD 21704
Marc M.
Job Details: 10/14/2022
installed burner bases and ignitors for both the left front and right front burners. also noticed that the left front burner base is not sitting evenly against the cooktop. this caused the igntior to ground to the base of the burner rather than the cap/ was then able to adjust and correct spark path. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Germantown, MD 20876
Marc M.
Job Details: 10/14/2022
installed compressor and filter drier and pulled unit into 30 inch vacuum with pump. unit held vacuum with no leaks. charged unit with 1.98 oz of r600a and tested. unit developed full frost pattern on evap and pressures showed normal. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22304
Lloyd B.
Job Details: 10/14/2022
"Cx complained the unit wouldn ot fill. Inspected the unit and found a code for float assy. Removed cover and the connector was off, Reconnected connector and it now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Millers, MD 21102
Brian R.
Job Details: 10/14/2022
cx complaint is unit wont start. tested power at plug and had 120 to red but black was dead. pulled unit and had 120 to timer and thermal fuse toned out. advised cx she needs to restore power at plug as units not getting 240 that it needs to run. she will get power looked at and call back if needed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Millers, MD 21102
Brian R.
Job Details: 10/14/2022
cx complaint is unit wont start. tested power at plug and had 120 to red but black was dead. pulled unit and had 120 to timer and thermal fuse toned out. advised cx she needs to restore power at plug as units not getting 240 that it needs to run. she will get power looked at and call back if needed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Washington, DC 20011
Dustin F.
Job Details: 10/14/2022
"CX complaint: not washing clothesInspected unit, no codes were present. put unit into test mode went to run test cycle(with clothes in it) and when it got to aggitate it just cancelled the test cycle. put unit into manual test mode and when agitating it made a grinding noise, sounded like metal on metal. did the same thing during manual spin cycle. inspected button of unit and pulled cover, found no gearcase oil, belt rubbing, or fault in acuator splutch or motor. I suspect Gearcase issue, CX wants to return unit."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Washington, DC 20011
Dustin F.
Job Details: 10/14/2022
"CX complaint: not washing clothesInspected unit, no codes were present. put unit into test mode went to run test cycle(with clothes in it) and when it got to aggitate it just cancelled the test cycle. put unit into manual test mode and when agitating it made a grinding noise, sounded like metal on metal. did the same thing during manual spin cycle. inspected button of unit and pulled cover, found no gearcase oil, belt rubbing, or fault in acuator splutch or motor. I suspect Gearcase issue, CX wants to return unit."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Washington, DC 20011
Dustin F.
Job Details: 10/14/2022
"CX complaint: not washing clothesInspected unit, no codes were present. put unit into test mode went to run test cycle(with clothes in it) and when it got to aggitate it just cancelled the test cycle. put unit into manual test mode and when agitating it made a grinding noise, sounded like metal on metal. did the same thing during manual spin cycle. inspected button of unit and pulled cover, found no gearcase oil, belt rubbing, or fault in acuator splutch or motor. I suspect Gearcase issue, CX wants to return unit."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22304
Lloyd B.
Job Details: 10/14/2022
Cx had a unit that needed the upgraded heater. Installed new element and the unit will heat and not leak. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22304
Lloyd B.
Job Details: 10/14/2022
Cx had a unit that needed the upgraded heater. Installed new element and the unit will heat and not leak. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Clarksville, MD 21029
Robert L.
Job Details: 10/14/2022
"upon arrival discussed fees, cx thought unit was under a 10 year warranty , cx 89 , didnt see leak at wall (see picks) cx declined for service, will call plumber"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Clarksville, MD 21029
Robert L.
Job Details: 10/14/2022
"upon arrival discussed fees, cx thought unit was under a 10 year warranty , cx 89 , didnt see leak at wall (see picks) cx declined for service, will call plumber"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Arlington, VA 22204
David J.
Job Details: 10/14/2022
F9E2 Drain motor problem F8E4 over fill float switch Cx complaint unit not working. Arrived to unit and found two errors above. Cleared codes. And removed kick plate. Found water in float tray. Removed water and dried pan. Found unit to not be level and wrong screws used to secure to cabinet. Causing door to bind and twist. Causing the leak to happen. Adjusted feet and not square with cabinet and not binding. Cx does not have proper screws to secure to cabinet. Will have contractor do it correctly. Unit is now working as intended. JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Arlington, VA 22204
David J.
Job Details: 10/14/2022
F9E2 Drain motor problem F8E4 over fill float switch Cx complaint unit not working. Arrived to unit and found two errors above. Cleared codes. And removed kick plate. Found water in float tray. Removed water and dried pan. Found unit to not be level and wrong screws used to secure to cabinet. Causing door to bind and twist. Causing the leak to happen. Adjusted feet and not square with cabinet and not binding. Cx does not have proper screws to secure to cabinet. Will have contractor do it correctly. Unit is now working as intended. JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22602
Ezra M.
Job Details: 10/14/2022
"installeld actuator and capacitor, verified unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22602
Ezra M.
Job Details: 10/14/2022
"installeld actuator and capacitor, verified unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Westminster, MD 21157
Brian R.
Job Details: 10/14/2022
cx complaint is ice maker is very loud and seems like it bangs ice all over. pulled ice maker to find mold broke and flexed as heater not working it seems when going into harvest. replaced ice maker and turned everything back on. advised cx he will see ice in the next few hours. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Westminster, MD 21157
Brian R.
Job Details: 10/14/2022
cx complaint is ice maker is very loud and seems like it bangs ice all over. pulled ice maker to find mold broke and flexed as heater not working it seems when going into harvest. replaced ice maker and turned everything back on. advised cx he will see ice in the next few hours. job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDT00
Near Rosedale, MD 21237
Eric W.
Job Details: 10/14/2022
cx complant of unit not cooling went to remove the evap and found the liner behind the evap melted badly frome above the evap to under the drip pan is melted and buckeled up called tec line to report findings
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDT00
Near Rosedale, MD 21237
Eric W.
Job Details: 10/14/2022
cx complant of unit not cooling went to remove the evap and found the liner behind the evap melted badly frome above the evap to under the drip pan is melted and buckeled up called tec line to report findings
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Clayton, DE 19938
Andrew W.
Job Details: 10/14/2022
"Per prior tech's diag, replaced heater, UI, and console. tested unit and unit was working as designed and heating properly. job complete"
We serviced a
KITCHENAID HOOD
Model KVWB406DSS04
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 10/14/2022
Cx complaint was about cosmetics damagesInformed cx that we can't replace cosmetic damages called whirlpool for cust to have guidance on repairing the unit. job completed
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM01
Near Alexandria, VA 22302
David J.
Job Details: 10/14/2022
Cx complaint ripped door gaskets. Inspected unit and confirmed from last visit. Removed and installed new gaskets. Used hair dryer to shape gaskets correctly. Tested to make sure unit had good seal. Unit is now working as intended. JOB COMPLETE
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fairfax, VA 22032
Carl R.
Job Details: 10/14/2022
"Cx complaint is, Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Removed 2 screws from the unit and removed the unit from underneath counter top. Removed lower rack and spray arm. Removed 2 plastic fasteners and original heater element. Installed new heater element and 2 plastic fasteners lower spray arm and rack. Tested unit for leaksq.. no leaks found. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Wyoming, DE 19934
Andrew W.
Job Details: 10/14/2022
cx complaint is unit still leaking. inspected and verified complaint. unit was not leaking. cx has an old water line on the unit that is leaking at the water line side of the connector. water line dripping is running down the inlet valve and into the bottom section of the unit outside of the drip pan. advised cx to have the water line changed out to correct the issue. unit is working as designed. cx requested to leave the unit pulled out so he could install the new water line which requires him to drill a new hole in the floor to pass the new line through. job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Reisterstown, MD 21136
Keith H.
Job Details: 10/14/2022
cx complaint is unit not completeing cycle inpsected unti and found basket speed fault then found pulley adn belt came off and scrapped the floor. i was able to reinstall belt and pulley tested and calibrated also raised unit away from floor unti should be fine. if cx calls back send shop job
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Rosedale, MD 21237
Eric W.
Job Details: 10/14/2022
sp w11540964 - special project s17304 installeld new heater element and tested no leaks found
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Germantown, MD 20876
Julian H.
Job Details: 10/14/2022
CX complaint about unit not cooling well on FC & RC inspected temps found Fc 22* RC65* found a frost formation around fan put unit on test mode forced defrost work fan didn't run enclosed by ice remove evap cover & ice formation fan is running fine updated blade & thermistor per svc pointer W10875533A bottom of thermistor sinking in replaced parts from preid MUST WAIT 24 HRS TO SEE UNIT COOLING DOWN
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22304
Lloyd B.
Job Details: 10/14/2022
Cx complained the spray arm did not work. Inspected the unit and found the spray arm came off and could not be reattached. Installed new arm and the unit works as designed. Job complete
We serviced a
ADMIRAL WASHER
Model ATW4676BQ1
Near Washington, DC 20024
Ricardo S.
Job Details: 10/14/2022
"Replaced valve, unit tested and water level is good"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Norfolk, VA 23505
Carl A.
Job Details: 10/14/2022
replaced all parts tested and calibrated unit works as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Chantilly, VA 20152
Richard B.
Job Details: 10/14/2022
"CX complant. CX got notified about a issue. Inspected unit and found heater needs replacing due to faulty gromet buhings. Replaced heater and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL OVEN
Model WOC95EC0AS00
Near Silver Spring, MD 20906
Israel R.
Job Details: 10/14/2022
Installed control and sensor. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Herndon, VA 20170
Jason A.
Job Details: 10/14/2022
CX complaint WASHER will run sometimes. Unplug unit + checked Line voltage & prolarity good.Replaced control. Calibrate & run test wash. Start NORMAL cycle > JJ
We serviced a
MAYTAG WASHER
Model MVWC425BW0
Near Chantilly, VA 20152
Richard B.
Job Details: 10/14/2022
"CX complant, Washing machine rattels. Inspected unit and found drain hose has been cut short and barely reaches drain . Secured drain hose with zip ties to supply lines, Found oversuds error code in diagnostics , When spinning the hoses tap the back of machine causing noise. Found a coin between washplate and tub , Removed and gave to CX . Collected 120 after running a test wash , Uniyt working as designed, RB"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Sterling, VA 20164
Jason A.
Job Details: 10/14/2022
CX complaint DRYER not heating. Replaced TCO & element. Unit heats & good airflow > JJ
We serviced a
WHIRLPOOL DRYER
Model WED915WW1
Near Alexandria, VA 22301
Lloyd B.
Job Details: 10/14/2022
Cx complained the unit made noise. Inspected the unit and found a bad pulley. installed new pulley and tested and it no longer makes noise. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED915WW1
Near Alexandria, VA 22301
Lloyd B.
Job Details: 10/14/2022
Cx complained the unit made noise. Inspected the unit and found a bad pulley. installed new pulley and tested and it no longer makes noise. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS02
Near Leesburg, VA 20176
Jason A.
Job Details: 10/14/2022
CX complaint OVEN temps too low. Food taking too long to cook or undercooked. Preheat oven - beeps ready when typeK ptobe displays 340. Add +20 temp cal. Record 3 HI & 3 LOW. Avg 355F > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Burke, VA 22015
Carl R.
Job Details: 10/14/2022
"Cx complaint is, The ice maker is not working.No operation.ROP NOR COOLING. Freezer side is keeping items frozen. And freezer fan is working. No ice on back wall. Ice maker found to be non functional, found ice in ice maker. Turned ice maker on and off, no response, then did a reset with door switch, still no response. Checked power a p1 and 3, 122vac is present. Removed and installed new ice maker. Tested new ice maker, unit working properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Myrtle Beach, SC 29575
Jason T.
Job Details: 10/14/2022
"Arrived on-site, per cx stated the unit was replaced, tech took the drive motor from the cx's home. advised cx warranty repair service, no charges will be applied, cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leesburg, VA 20176
Jason A.
Job Details: 10/14/2022
CX complaint FRIDGE warm temps. Compressor runs only 80W. RC evap partial frost pattern by cap & return tubes . Heavy corrosion & mastic ix breaking up. Replaced RC evap 7 install UV drier & coupler. Check for leaks & run vac. Filled 6.0 OZ R134. Unit pulls 160W & good pressures. Good frost pattern. Ran test 4. Good equalise pressure > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Middle River, MD 21220
Eric W.
Job Details: 10/14/2022
installed bouth doors and door switch and tested unit uit is now working propelry
We serviced a
KITCHENAID WINE CELLAR
Model KUWO24RSBX14
Near McLean, VA 22101
Christian C.
Job Details: 10/14/2022
"Cx complaint unit is not cooling. Inspected unit compressor is running, evap fan is running, but condesnser fan is not working. Found corrosion on copper lines on evap. Evap no longer being made. Substiture evap also no longer being made. Cx paid for service call."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Sandston, VA 23150
Chris B.
Job Details: 10/14/2022
cx comp unit will not lock door insp unit conf cx comp found only f5e3 lid lock failure replaced lid latch tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0C
Near Burke, VA 22015
Carl R.
Job Details: 10/14/2022
"Cx complaint is, Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Removed 2 screws, and removed the unit from underneath the counter top. Removed lower rack and spray arm. Removed 2 plastic fasteners and original heater element. Installed new heater element and 2 plastic fasteners, lower rack and spray arm. No leaks found. Unit working properly."
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Columbia, MD 21044
Robert L.
Job Details: 10/14/2022
"cx requested preventive maintnece and evap cleaning, opened up unit and vacuum out base cleared evap area (see pic), found box not locked in place, explained allowing air behind causing lint build up and needs locked in by handle before running, tested all ops ok, collected $120 by phone"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Centreville, VA 20120
Daniel J.
Job Details: 10/14/2022
per notes changed left rear and center valves tested had customer test working customer signed off after testing burners
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Centreville, VA 20120
Daniel J.
Job Details: 10/14/2022
per notes changed left rear and center valves tested had customer test working customer signed off after testing burners
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Alexandria, VA 22314
Lloyd B.
Job Details: 10/14/2022
Cx complained some of buttons don't work well. Inspected the unit and found the model and seriel were not stored into the new parts and that the acu and hmi were replaced at the same time incorrectly. Explained all to tech support and they will send it up for review.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Alexandria, VA 22314
Lloyd B.
Job Details: 10/14/2022
Cx complained some of buttons don't work well. Inspected the unit and found the model and seriel were not stored into the new parts and that the acu and hmi were replaced at the same time incorrectly. Explained all to tech support and they will send it up for review.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Silver Spring, MD 20906
Israel R.
Job Details: 10/14/2022
Got to the unit and is the same issue as always. Lock is flashing and goes back to normal after reseting the board. I did not reset the board and called techline and we tested everything before we reset the board. And Techline said that everything is about where it needs to be only the motor but the is still with in range just not perfect but after resetting the board everything worked. He even talked to engineers and we could not see what can be the issue. So they told me no further repair and the custoemr needs to call extended warranty for resolution. no more repairs to this unit.
We serviced a
WHIRLPOOL RANGE
Model WCG77US0HS
Near Chantilly, VA 20152
Richard B.
Job Details: 10/14/2022
"CX complant. From new one knob is broken , Prior diagnosis found cooktop knob is defective , Replaced knob and tested unit. Cooktop working as designed. Job completed, RB"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Germantown, MD 20874
Julian H.
Job Details: 10/14/2022
Cx complaint about hood light not turning off confirmed power 120vac correctly grounded & polarized found a stuck relay on control board replaced with preid & working
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Hanover, PA 17331
Sal R.
Job Details: 10/14/2022
"Quoted CX $660.00 for Service , 2nd tech, and laborcharges per sticky notes. CX declined service . I am moving on."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 10/14/2022
"replaced panel and harness, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Newport News, VA 23608
Lucas R.
Job Details: 10/14/2022
"cx complaint unit not filling, checked unit found no error codes, all loads passed in diagnostics, ran bulky cycle unit filled properly, advised cx that extra power option, reduces water levels in order to concentate soap, advised cx on cycle usage, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Chester, VA 23836
Chris B.
Job Details: 10/14/2022
cx comp unit will not level insp unit conf cx comp could not get unit to level due to riser will not thread in feet replaced riser leveled tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC1
Near Washington, DC 20024
Ricardo S.
Job Details: 10/14/2022
Replaced parts. unit tested several times with cx and working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Edenton, NC 27932
Branden R.
Job Details: 10/14/2022
came out to replace parts on unit . disasembled and replaced door steamed and tested unit is running as designed .
We serviced a
MAYTAG WASHER
Model MVWB955FC0
Near Montpelier, VA 23192
Jerod R.
Job Details: 10/14/2022
replaced control and tested unit is now fully functional
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Belcamp, MD 21017
Neil H.
Job Details: 10/14/2022
REPLACED INNER GLASS UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Edgewood, MD 21040
Neil H.
Job Details: 10/14/2022
REPLACED THE AIR DUCTS UNIT PUSHING AIR THROUGH THE FC AND DOWN TO THE RC UNIT STILL FULLY PACK TOOK PICS
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Haymarket, VA 20169
Daniel J.
Job Details: 10/14/2022
complaint unit unrespsonive from control but when door opened lights came on unit getting power customer reset by removed power reconnected since than unit has worked with no issuses checked fault history ran diag no errors
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Belvidere, NC 27919
Branden R.
Job Details: 10/14/2022
"cx complaint washer greyish/blackish stains on white clothes checked unit and found no errors while testing unit , uninstalled and found drain pump wire coming unseated from connetion . cut out old connetor and added new one to wire harness with heat shrink reinstalled unit and tested unit is running as designed advised cx to run clean washer cycle atleast once a month and keep line open when unit is not in use ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, MD 20901
Andrew H.
Job Details: 10/14/2022
Customer complaint is the unit is not drying the dishes. Inspected unit found dispenser full of rinseed on the third setting. I changed rinseed dispenser to Max. I ran auto test mode and check for error codes unit did not have any error codes. Unit completed auto test mode and at the end of the cycle the heater element turned on and was very hot to the touch. I found unit unit has a plastic tub and being plastic allows the unit to become porous holding water and retaining water on plastic tupperware. I explained to the customer that the unit is working as design and to let rinseed cycles to slowly coat the interior of the cabinet they should help in the future. Unit is working properly
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Maidens, VA 23102
Jerod R.
Job Details: 10/14/2022
tested unit found unit is operating as designed unit is fully functional
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 10/14/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model KDRP467KSS09
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 10/14/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Hyattsville, MD 20783
Andrew H.
Job Details: 10/14/2022
Replaced all three elements tested unit and units not working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Bowie, MD 20720
Andrew H.
Job Details: 10/14/2022
"Customer complaint is the unit's not cooling. I replaced the compressor, couplers, and dryer. I pulled unit into a 30-inch vacuum and fill to 62 to grams of r600 a"
We serviced a
AMANA RANGE
Model AGR6603SFS4
Near Laurel, MD 20724
Andrew H.
Job Details: 10/14/2022
Customers complaint is the unit is not igniting for the bake option. Inspected unit and pulled lower drawer out found Ferris material hands that were above the drawer. This was causing the igniter wire to Arc to the pan in the drawer. When I opened up the drawer and test the unit the igniter ignited the flame and began to heat advised customer to make sure that they did not have items that were above the drawer that could cause this to happen. Customer understands and will make sure nothing is in the lower drawer that's causing the ignitive wire to Arc to it.
We serviced a
AMANA RANGE
Model AGR6603SFS4
Near Laurel, MD 20724
Andrew H.
Job Details: 10/14/2022
Customers complaint is the unit is not igniting for the bake option. Inspected unit and pulled lower drawer out found Ferris material hands that were above the drawer. This was causing the igniter wire to Arc to the pan in the drawer. When I opened up the drawer and test the unit the igniter ignited the flame and began to heat advised customer to make sure that they did not have items that were above the drawer that could cause this to happen. Customer understands and will make sure nothing is in the lower drawer that's causing the ignitive wire to Arc to it.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Alexandria, VA 22301
Lloyd B.
Job Details: 10/14/2022
Cx complained the door fell off. Reinstalled door. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Alexandria, VA 22301
Lloyd B.
Job Details: 10/14/2022
Cx complained the door fell off. Reinstalled door. Job complete
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 10/14/2022
Cx complained the door was falling off. Installed new hinge and tested and the door no longer falls. Job complete
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 10/14/2022
Cx complained the door was falling off. Installed new hinge and tested and the door no longer falls. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Germantown, MD 20876
Julian H.
Job Details: 10/14/2022
CX complaint about unit not cooling well on FC & RC inspected temps found Fc 22* RC65* found a frost formation around fan put unit on test mode forced defrost work fan didn't run enclosed by ice remove evap cover & ice formation fan is running fine updated blade & thermistor per svc pointer W10875533A bottom of thermistor sinking in replaced parts from preid MUST WAIT 24 HRS TO SEE UNIT COOLING DOWN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Germantown, MD 20876
Julian H.
Job Details: 10/14/2022
CX complaint about unit not cooling well on FC & RC inspected temps found Fc 22* RC65* found a frost formation around fan put unit on test mode forced defrost work fan didn't run enclosed by ice remove evap cover & ice formation fan is running fine updated blade & thermistor per svc pointer W10875533A bottom of thermistor sinking in replaced parts from preid MUST WAIT 24 HRS TO SEE UNIT COOLING DOWN
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Newport News, VA 23602
Justin W.
Job Details: 10/14/2022
replaced fc door. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Germantown, MD 20876
Julian H.
Job Details: 10/14/2022
CX complaint about unit not cooling well on FC & RC inspected temps found Fc 22* RC65* found a frost formation around fan put unit on test mode forced defrost work fan didn't run enclosed by ice remove evap cover & ice formation fan is running fine updated blade & thermistor per svc pointer W10875533A bottom of thermistor sinking in replaced parts from preid MUST WAIT 24 HRS TO SEE UNIT COOLING DOWN
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Woodbine, MD 21797
Marc M.
Job Details: 10/14/2022
arrived at cx home and when explaining the oow fees cx declined service.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Woodbine, MD 21797
Marc M.
Job Details: 10/14/2022
arrived at cx home and when explaining the oow fees cx declined service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Bedford, VA 24523
Kyle A.
Job Details: 10/13/2022
Unit is not cooling due to hole in the side of the cabinet which has punctured a refrigerant line. Unit is unrepairable.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Norfolk, VA 23504
Austin D.
Job Details: 10/13/2022
cx under the impression the unit is still covered. advsied them no warranty shows up for the unit and i would need a proof of purchase or if its an extended warranty i would need it to be sent over properl.y
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Newport News, VA 23608
Justin W.
Job Details: 10/13/2022
replaced door and tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Lexington, VA 24450
Kyle A.
Job Details: 10/13/2022
Installed pump and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Madison Heights, VA 24572
Kyle A.
Job Details: 10/13/2022
This unit has been closed out.
We serviced a
WHIRLPOOL FREEZER
Model ASD2575BRS01
Near Millsboro, DE 19966
Frederick R.
Job Details: 10/13/2022
CX complaint is ice build up at bottom of FC. Inspected and verified. Found drain tube clogged. Defrosted ice from evap and cleared drain tube. Made sure it was clear with cup of water. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Denton, MD 21629
Andrew W.
Job Details: 10/13/2022
"Arrived to Denton RAC to repair washer from prior diagnosis. upon arrival found the unit to be trahsed looking. Called WPTL spoke to Chris to document. unit has heavy rusting inside and out. the unit has a basket that is eroding and rusting to the point it has holes in it. inlet valve is destroyed, the ring for the baskets is cracked and damaged, the inner basket has rust stains and looks like harsh chemicals and sun damage. documented in pics. per WPTL no parts are to be installed. SR# was given to cx with instructions to call customer service or trade care to see what was happening with the unit. Called TS and MR to document as well. no repair being done at this time. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Denton, MD 21629
Andrew W.
Job Details: 10/13/2022
"Arrived to Denton RAC to repair washer from prior diagnosis. upon arrival found the unit to be trahsed looking. Called WPTL spoke to Chris to document. unit has heavy rusting inside and out. the unit has a basket that is eroding and rusting to the point it has holes in it. inlet valve is destroyed, the ring for the baskets is cracked and damaged, the inner basket has rust stains and looks like harsh chemicals and sun damage. documented in pics. per WPTL no parts are to be installed. SR# was given to cx with instructions to call customer service or trade care to see what was happening with the unit. Called TS and MR to document as well. no repair being done at this time. job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Easton, MD 21601
Andrew W.
Job Details: 10/13/2022
"per prior diagnosis, replaced drain pump and wire harness. tested unit in test cycle, unit passed all functions. unit is working as designed. job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Easton, MD 21601
Andrew W.
Job Details: 10/13/2022
"per prior diagnosis, replaced drain pump and wire harness. tested unit in test cycle, unit passed all functions. unit is working as designed. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Newville, PA 17241
Andrew S.
Job Details: 10/13/2022
Per previous tech I wasa able to access and repalce the inlet valve. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Stevensville, MD 21666
Andrew W.
Job Details: 10/13/2022
Cx complaint is unit leaking in the ice bin. inspected and verified complaint. unit was dripping from the ice maker tray down into the ice bin. the unit was not level and on a forward lean. leveled the unit and the leaking is no longer occuring. unit is working as designed. job complete
We serviced a
AMANA DISHWASHER
Model ADB1700ADS3
Near Newport News, VA 23608
Justin W.
Job Details: 10/13/2022
"replaced control, drain pump, and sump. tested unit working as designed"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Crofton, MD 21114
Shane B.
Job Details: 10/13/2022
"arrived and tested unit. got same results as last tech. i removed regulator. used gas pressure tester to verify unit has 7' WCP, in spec. replaced regulator and tested unit. got the same result. with both front burners on low and RR on high and down draft on high the ignitors start clicking. tested unit with pans on burners and without, same result. called techline, they had me check where the vent exits outside the house. its a wide open vent with a flap that is blown compeltly open. they said it restric that flap so flow is slowed more. they said there is nothing else to try. i restricted the vent to the point that its almost closed and unit still ignites when downdraft is on. gave cx SR# and advised that techline had no other solutions."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Crofton, MD 21114
Shane B.
Job Details: 10/13/2022
"arrived and tested unit. got same results as last tech. i removed regulator. used gas pressure tester to verify unit has 7' WCP, in spec. replaced regulator and tested unit. got the same result. with both front burners on low and RR on high and down draft on high the ignitors start clicking. tested unit with pans on burners and without, same result. called techline, they had me check where the vent exits outside the house. its a wide open vent with a flap that is blown compeltly open. they said it restric that flap so flow is slowed more. they said there is nothing else to try. i restricted the vent to the point that its almost closed and unit still ignites when downdraft is on. gave cx SR# and advised that techline had no other solutions."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Madison, VA 22727
Eric F.
Job Details: 10/13/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Madison, VA 22727
Eric F.
Job Details: 10/13/2022
"Installed parts, tested unit, unit working as designed."