We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near Fairfax Station, VA 22039
Robert W.
Job Details:
11/30/2022
CX Compaint is the unit isnt cooling in RC and FC is working properly and is making ice. Inspected unti and found unit RC evap is frosted over thermistor is misreading found Service pointer and unit software verison is out of date needs to be on 70.0 or higher version and control is on 60.0 S27311 code is covering parts and 2X labor . ordering evap cover and control; ordrng 1 W11332011 (Control) and 1 W10815734 (Evap cover) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plain View, VA 23156
Lucas R.
Job Details:
11/30/2022
replaced valve leveled unit calibrated and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chambersburg, PA 17201
Bernard M.
Job Details:
11/30/2022
"Cx complaint the unit spins off balance. Entered diag and found no error codes. Ran test cycle and found no issues. Contacted TL and spoke with Butch,reported all parts that were replaced, ran manuel high speed spin without items in basket and unit ran as designed. Unit is balanced. TL stated cx needs to cut back on load size and re-distribute clothes if they're pushed to one side of basket. TL says unit is running as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Crownsville, MD 21032
Alexander D.
Job Details:
11/30/2022
"arrived to replace LH hinge parts and leds. found wrong screw ordered, pic saved. and clunking noise is from washer rubbing on plastic bushing in extension arm asm. screw needed comes with extension arm kit. replaced all leds and tested, all working at full brightness now. ordering extension arm kit. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10121046 (extension arm kit.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Smithfield, VA 23430
Justin W.
Job Details:
11/30/2022
cx complaint unit not cooling. checked unit to find unit not defrosting due to brown wire being loose from heater. reseated and taped connector back. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Smithfield, VA 23430
Justin W.
Job Details:
11/30/2022
cx complaint unit not cooling. checked unit to find unit not defrosting due to brown wire being loose from heater. reseated and taped connector back. tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near ,
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the Washer will not start. Ran Service Diagnostics on the unit. Error Codes are F6E3 = Acu can't hear U.i.. Checked the User Interface Harness. All three Harness Wire prongs I'm getting 0.3 Ohms. Green light on the Control Board is flashing. Checked the Voltage to the Control Board. I'm getting 121. 3 Volts. Unit has 5 + Dc Volts. I then cleared the error code. Ran Key activation all lights went out. Tried to start the unit on Normal mode. Start button will not respond. Cx paid for the Service Call Only by Check. Check is in the Blue money bag. If the cx calls back Order the User Interface = W11112656 & Main Control Board = W11400681. Don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Bel Air, MD 21015
Neil H.
Job Details:
11/30/2022
cx complaint leaking from the ceiling where reservoir and filter head is both parts are needed.; ordrng 1 W11168758 (reservoir) and 1 W11194438 (Whirlpool Refrigerator Water Filter Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/30/2022
"the client complains about a rattling noise, inspected unit,, the noise comes from underneath, from the condenser, so i raise the front legs and now the noise go away.. unit cks ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenville, PA 17329
Sal R.
Job Details:
11/30/2022
"CX complaint was that the unti was leaking. I was able to access and inspect the inlet valve , drain pump, drain hoses and the gearcase. I found no evidance of leaking or water marks. I ran a auto teat and fou d no issues. I recalibrated and also ran a Quick wash cycle. I found no evidance of leaking. CX is going to use the unit as they nornaly would and call if leak returns. CX informed me that leak only happened 1 time. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details:
11/30/2022
CX complaint about unit leaking from the top causing a block of ice on ice bin found that fill tube was slightly pushesd in missing ice cup causing water to fall fix positioning of fill tube tested icemaker & working CX WILL EMAIL US POP
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"Replaced Gearcase,Motor, and washplate sending belt for return visit. drive hub looked really good) Need to Reorder Gearcase, New gearcase had some questionable dmg to gear ring, damaged the new splutch. Ordering new splutch, CAPACITOR,and actuator to go with it for return visit with belt for return.; ordrng 1 LOOk (LOOK) and 1 W11222082 (Gearcase Reorder) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch) and 1 W11227944 (CAPACITOR)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/30/2022
came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778 - . . . checked unit and replace heating element tested unit and unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Montpelier, VA 23192
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit leaking from freezer compartment. Found inline fill tube to ice maker not seated in ice maker tray. Properly seated fill tube, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/30/2022
Cx complaint unit makes screeching noise while spinning. Entered diag and found no error codes. Ran test cycle and unit didn't make any noise when agitating or spinning. Inspected underneath and found belt dust inside the shield and belt markings along the clutch. Ordering clutch and will use belt and motor on return. Found clutch in stock and set return for 12/6. Office will contact cx with time frame.; ordrng 1 W10721967 (clutch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint door falling down too fast. Found hinge springs worn, not holding door as it falls. Ordering hinges.; ordrng 1 W11573703 (hinge (left)) and 1 W11573702 (hinge (right))"
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Chesterfield, VA 23838
John P.
Job Details:
11/30/2022
CX complaint unit making loud noise checked unit found noise coming from cold valve. Replaced valves tested working as designed.; ordrng 1 WPW10601449 (Valve assm JPV/S) and 1 WPW10601449 (Valve assm JPV/S)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Fairfax, VA 22030
Richard B.
Job Details:
11/30/2022
"CX complant. Washe rmaking noise. Prior diagnosis found unit needs slider and gearcase. INSTALLED BOTH AND CALIBRATED UNIT. working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Clarksburg, MD 20871
Julian H.
Job Details:
11/30/2022
"CX complaint about unit not draining placed on draining cycle cant heard pump moving confirmed 120vac to pump shopvac water nothing caught replaced pump from preid when I was about to test noticed that dispenser lid wont latch found an issue with lid replaced from VS tested & working properly; ordrng 1 W10888684 (cover RESTOCK JH VS) and 1 LOOK (LOOK), used 1 w10888684 (dispenser lid kit) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Easton, MD 21601
Alexander W.
Job Details:
11/30/2022
"Installed control per previous diag and tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/30/2022
"cx complaint is F8E4 and the UI coming apart. UI is peeling apart and display is not working properly. tired checking for error codes but cant make out what they are due to parts of display not working. found small amount of water in the drip pan. cleared codes, ran service cycle. nothing leaked. put detergent pod in unit and ran cycle. still nothing leaked. raised front feet beings unit was not level. no moisture on inner door. door gasket looks good. ordering UI and panel. schedule when avaialbe.; ordrng 1 W11460908 (control panel) and 1 W11460962 (control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near York, PA 17404
Sal R.
Job Details:
11/30/2022
CX complaint was that the light would not come on when the door was opened. I found a faulty door switch. I replaced the switch and found that the light came on only when the switch was in a closed postion. I reversed the wireing and found the same concerns. I replaced the control and again found the same concerns. I am reodering 1 new door switch (W11384469). Return date set for 12/6; ordrng 1 W11384469 (door switch 36 @ tribs)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Dover, PA 17315
Sal R.
Job Details:
11/30/2022
"Per the previouse tech, I was able to access and replace all parts. I found that unit comoleted 2 auto test and a calibration with out issues. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Zion Crossroads, VA 22942
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not cooling. Found unit not going into defrost mode, evap covered in ice. Ordering harness with thermal coupling, will use pre-id'd parts on return visit. Cx to allow unit to thaw before I return, scheduling visit for 12/8/22.; ordrng 1 W11546681 (harness)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenville, PA 17329
Sal R.
Job Details:
11/30/2022
"CX complaint was that the unti was leaking. I was able to access and inspect the inlet valve , drain pump, drain hoses and the gearcase. I found no evidance of leaking or water marks. I ran a auto teat and fou d no issues. I recalibrated and also ran a Quick wash cycle. I found no evidance of leaking. CX is going to use the unit as they nornaly would and call if leak returns. CX informed me that leak only happened 1 time. UNit test good."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Norfolk, VA 23502
Branden R.
Job Details:
11/30/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arlington, VA 22209
David J.
Job Details:
11/30/2022
"CX complaint unit is not cooling in Rc side. Took temps and found unit at 37° in FC and 62 in RC inspected back wall of FC and fan is blowing good but no air is pushing out to the RC inspected diffuser and could not get to operate correctly, this unit needs parts for a return visit to repair correctly ordering parts and will return once they arrive; ordrng 1 W11317276 (Air diffuser) and 1 WPW10384183 (Thermistor fc) and 1 W11581973 (Harness fc)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/30/2022
"installed all 12 3pt LED's, all lights working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Martinsburg, WV 25405
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Bethesda, MD 20816
Dustin F.
Job Details:
11/30/2022
"Inspected unit, installed rail clips. rest of the rail pieces were not needed. Also replaced Heating Element. Tested unit, no leaks or codes present.Unit working as intended."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details:
11/30/2022
While replacing the element noticed belt not attached to drum went to reseat found motor pulley snapped ordering motor pulley and belt; ordrng 1 W10837625 (motor pulley) and 1 661570V (belt)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Petersburg, VA 23803
Chris B.
Job Details:
11/30/2022
replaced fc door sealed door advised cx to not put items ontop of unit to keep door from shutting tested unit working as desighend
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Wilmington, DE 19810
Andrew W.
Job Details:
11/30/2022
"Cx complaint is frosting in the freezer and low cooling in the fridge. inspected and verified complaint. found fc heavily packed with bags and food. this was hitting the bar of the inside of the fc door and not closing fully allowing the warm air in to cause frosting. the packed freezer is also imapacting the air flow to the rc. informed cx to move some of the product in the fc to allow for air flow and to help keep the doors shutting properly. unit is working as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Columbia, PA 17512
Justin L.
Job Details:
11/30/2022
Cx complaint unit not finishing cycles. Was able to access unit and found F8E1. Ran diagnostic and went through no issue. Started a regular cycle and found that the valves getting voltage but not opening. Unit will need valve for repair. Ordering part and setting return for Tue 12/6/22; ordrng 1 W11513255 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHGXLQ00
Near Richmond, VA 23233
Jerod R.
Job Details:
11/30/2022
cx cancelled at door
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Richmond, VA 23221
Jerod R.
Job Details:
11/30/2022
"tested unit found unit drain pump is becoming weak and not pumping as it should , ordered new drain pump, will need 2 men as unit is stacked; ordrng 1 W11458345 (drain)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Maidens, VA 23102
Jerod R.
Job Details:
11/30/2022
"tested unit found unit has foam blocking rear duct to ref/ice maker , used endoscope and added pics to ticket called tech line"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS308SSS05
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/30/2022
"cx complaint no bake function confirmed complaint also found failed turntable motor, request two count to remove from wall safely to replace open element and turntable motor.; ordrng 1 W10911403 (motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Towson, MD 21204
Keith H.
Job Details:
11/30/2022
cx complaint is unit not washing inspected unit and found faulty motor i repalced sump assy unit is working now
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/30/2022
As per previous visit was able to access unit and replace part. During replacement found that the slides and hinge had failed as well. Ordering the parts needed and office will need to set return.; ordrng 1 WPW10128850 (slide arm kit) and 1 W10874474 (hinge) and 1 461967570351 (torsion spring) and 1 461967750494 (support) and 1 W11214480 (slide arm) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/30/2022
"cx complaint banging noise, checked unit found no error codes, ran cycle with 5 towels, noise coming from hoses hitting back panel, and back panel vibrating on frame secured hoses with zip ties, and added foam gasket to bottom of panel, tested several times, unit working as designed, called techline spoke with travis"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Baltimore, MD 21216
Eric W.
Job Details:
11/30/2022
installed new heater and checked for leaks no leaks heating element - sp w11540964 - special project s17304
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAW04
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/30/2022
"Confirmed Cx complaint unit leaking. Found improper filter being used, filter head not fitting into water filter housing properly, housing possibly damaged. Instructed Cx to obtain correct water filter and to call back if leak persists after installing it. If cx calls back must pre-id W10862456 (water filter housing) for return visit.; ordrng 1 look"
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Chesterfield, VA 23838
John P.
Job Details:
11/30/2022
CX complaint unit making loud noise checked unit found noise coming from cold valve. Replaced valves tested working as designed.; ordrng 1 WPW10601449 (Valve assm JPV/S) and 1 WPW10601449 (Valve assm JPV/S)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Magnolia, DE 19962
Frederick R.
Job Details:
11/30/2022
"cx complaint is no cool. Inspercted and verified that the compressor is definitely seized up. Replaced compressor,l drier and coupler from prior diagnosis. Pressure tested unit with nitrogen and found no leaks. Vac'd down to 30in for 15mins. Filled unit with 68 grams of R600a. Informed CX to give it 24- 36 hrs for unit to get to temps. Unit working as designed and compressor still running. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Great Mills, MD 20634
Robert A.
Job Details:
11/30/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS308SSS05
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/30/2022
"cx complaint no bake function confirmed complaint also found failed turntable motor, request two count to remove from wall safely to replace open element and turntable motor.; ordrng 1 W10911403 (motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Shepherdstown, WV
Ricky E.
Job Details:
11/30/2022
"installed part, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Shepherdstown, WV
Ricky E.
Job Details:
11/30/2022
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Eric W.
Job Details:
11/30/2022
"cx complaint was cycle does not complete, error code e4-f8 flashes and there is a beep error code when trying pulled unit out and seen the tub was cracked at the bottom left side; ordrng 1 W11409866 (tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leonardtown, MD 20650
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/30/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Rockville, MD 20852
Roberto I.
Job Details:
11/30/2022
"CX complaint noisy convection fan.Ran the fan, confirmed loud noise. RTeplaced convection fan assy using pre id part. Unit tested ok"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Newport News, VA 23601
Justin W.
Job Details:
11/30/2022
arrived to find outer tub damaged. checked spin basket was good. reordering tub; ordrng 1 W10381078 (tub (reorder)) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details:
11/30/2022
Prior work performed do not see parts installed ordering parts per prior technician notes; ordrng 1 W11483553 (Tub seal) and 1 W11573703 (Left door hinge) and 1 W11573702 (Right door hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Upperville, VA 20184
Daniel J.
Job Details:
11/30/2022
unit not agitating or spinning ran diag noise from motor slight hum removed cover inspected cam able to move basket while spinning by hand but vertical movement on gear cse top and bottom ran calibration no movement from pulley sugguested motor and also gearcse customer declined paid 120 for service call
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Norfolk, VA 23509
Anthony D.
Job Details:
11/30/2022
cx complaint unit has no power checked unit to find unit has power but has a bad thermal fuse ordering a thermal fuse to complete repair would like to bring control on return visit as well; ordrng 1 W11025102 (thermal fuse)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/30/2022
"cust stated unit undercooking all foods. calibrated +10 and preheated oven to 350 and cycled unit. 412 - 340, 380 - 341, 379. oven temps cycling properly and averaging 360, which is accurate with the +10 calibration. cust not happy with heat not being constant. advised cust unit reading temps and cycling properly. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Herndon, VA 20171
Richard B.
Job Details:
11/30/2022
"CX complant , water flows slow. Prior diagnosis found units water pressure needed testing. Tested water pressure and getting 75PSI . Installed second valve in a row/ First valve was defective and tested unit. Water flowing great now. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Herndon, VA 20171
Richard B.
Job Details:
11/30/2022
"CX complant , water flows slow. Prior diagnosis found units water pressure needed testing. Tested water pressure and getting 75PSI . Installed second valve in a row/ First valve was defective and tested unit. Water flowing great now. Job completed, RB"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Fred G.
Job Details:
11/30/2022
"i was able to access unit and replace the sump assy, and heating element as per previous tech. I found the units control is working as designed. no need to replace. tested unit for leaks and found unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Columbia, MD 21044
Eric W.
Job Details:
11/30/2022
cx complant of unit still not making ice inspected unit found icemaker will cycle and fill fill tube is not frozen found e5 icemaker errror removed the icemaker and found when we omed out brown wire to thermistor on mold is reading ol unit needs new icebox also installed new door that builder supplyed; ordrng 1 W11605504 (icew box) and 1 WPW10392172 (fan gasket) and 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 WPW10635022 (adaptor)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lusby, MD 20657
Robert A.
Job Details:
11/30/2022
Cx complaint that the unit aggressively banging. I inspected the unit and confirmed the complaint. I found error codes: f0e5 f0e2. I checked the suspension and found the basket leaning to the left. I found the LF suspension rod popped out of place. I secure the LF suspension rod correctly in place and tested the unit for the cx. I ran a test cycle and calibrated the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/30/2022
"metallic noise during spin, unit needs gearcazse, clutch and belt .; ordrng 1 look (look) and 1 2ct (2ct) and 1 W11449840 (gearcase)"
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22102
Jason A.
Job Details:
11/30/2022
CX just moved in. Toll bros builder replaced part. CX did not want us to work on unit. If CX calls back order 4 (12) - W11632139 LEDs per TSP W11606409 Rev E / S84638
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
11/30/2022
Was able to access unit. Replaced dual valve and deiced inside where water was over flowing due to old valve. Unit now works as designed. no further work needed
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Baltimore, MD 21229
Eric W.
Job Details:
11/30/2022
cx complaint was dishwasher throwing error code f7the error code was F7E2found f7e2 ran test cycle everything is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Lancaster, PA 17601
Justin L.
Job Details:
11/30/2022
Cx complaint not dispensing. Was able to access unit and found cover is warped allowing cold air in and causing valve and reservoir to freeze and fail. Due to freezing valve is cracked and leaking and causing housing to fail. Ordering parts needed for repair and once in office will need to set return; ordrng 1 WPW10554299 (fill tube heater) and 1 W11168758 (water resevoir) and 1 WPW10341329 (dual valve) and 1 W10842950 (housing) and 1 WPW10575423 (water box cover)
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Arlington, VA 22207
David J.
Job Details:
11/30/2022
CX complaint unit will not agitate and lid. Lock does not work correctly after previous tech visit. They had found the unit needed a new lid latch and control arrive today. Inspected unit and found complaint. Removed old parts and replaced control and new lid latch. close lid and tested unit lid now. Does latch. Brent is Cycle and found unit agitates correctly. Unit is now working as designed job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Washington, DC 20002
Samuel R.
Job Details:
11/30/2022
replaced part and tested unit.gear case was not the part making noise as per pervious techthe part making noise is the motor W10890624 8 tribles was not able to reshedule with cx due to them having to leave; ordrng 1 W10890624 (motor)
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Middletown, MD 21769
Brian R.
Job Details:
11/30/2022
cx complaint is unit ran and then stopped. said lights and all work just unit wont spin. light comes on and off when door is opened and closed. tried to run unit and unit powers up and when pressing start unit just clicks. had 120 to L1 and L2 and 240 across at plug as well as unit. broke unit down. found thermal fuse blown. replaced and now unit checks. un its O-O-W and she knows.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Bowie, MD 20721
Emmanuel R.
Job Details:
11/30/2022
"Cs dispenser door isnmt closing, confirmed complaint. I found the dispenser door doesnt want to stay closed. The retainer clip is not holding.Replaced dispenser and tested unit. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Midlothian, VA 23114
Joseph D.
Job Details:
11/30/2022
"unit with failed lid, replaced lid but scre sheared off inside hinge, must replace hinge/screw to enable unit.; ordrng 2 WP8572974 (lid hinge)s and 4 W11404293 (hine screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
"Customer complaint unit is not cooling. I found the unit is not one. I plugged it in and as soon as i started it the compressor was buzzing. I removed the cover and found no frost even though the compressor is on. I tested amps and the compressor is reading 4.1 amps. Locked up compressor. ORdering compressor, dryer, coupler and evap. Called office and schedule for thrusday 8th dec.; ordrng 1 WPW10507886 (compressor) and 1 W10843121VP (drier-tube) and 1 W10836706 (evaporator) and 1 W11506635 (Coupler)"
We serviced a
IKEA REFRIGERATOR
Model IX6HHEXDSM01
Near Baltimore, MD 21212
Keith H.
Job Details:
11/30/2022
arrived and unit still working fine i repalced control told cx to keep an eye on it and call back if needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Bel Air, MD 21014
Neil H.
Job Details:
11/30/2022
7734821303called tech line again explained the ice maker cycles fills when i'm here but when it's naturally on it's not working explained to tech line again after trips over and over doing everything asked of me still not working cx getting upset of whirlpool having me keep calling to say try this and that and i do it still not working but the rc one is i told them i believe it's a short somewhere but told that short must be found but i'm saying that after me taping the fc door switch down i'm should work; ordrng 1 W11396033 (Whirlpool Refrigerator Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Smithfield, VA 23430
Justin W.
Job Details:
11/30/2022
cx complaint unit not cooling. checked unit to find unit not defrosting due to brown wire being loose from heater. reseated and taped connector back. tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Portsmouth, VA 23702
Zachery R.
Job Details:
11/30/2022
"cx complaint no heat, checked unit, come to find defective timer as well as unit doesnt have 240vac, advised cx to contact electrician, then contact via office to complete repair.; ordrng 1 WPW10185982 (timer)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
unit had loose hiose on drain pump leaking and banging reseated hose .checks ok no leak no noise
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25401
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20003
Shawn D.
Job Details:
11/30/2022
"opened system seemd full of froen. replaced compressor drier used coulers from v/s then vacumed unit down and filled and drier started leaking at the welds. went to van grabbed another drier and coupler instaled then vacumed unit down and filled to reocmended and got good pressure. unit is good; ordrng 2 WPW10143759 (UV DRIER SD V/S)s and 1 w10913906 (coupler SD V/S) and 1 w10890099 (coupler SD V/S) and 1 w10890115 (coupler SD V/S) and 2 W10891058 (coupler SD V/S)s and 2 w10890126 (coupler SD V/S)s, used 2 WPW10143759 (UV DRIER SD V/S), 1 w10913906 (coupler SD V/S), 1 w10890099 (coupler SD V/S), 1 w10890115 (coupler SD V/S), 2 W10891058 (coupler SD V/S), and 2 w10890126 (coupler SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/30/2022
"Customer complaint is that the unit is giving error codes, not running properly. Checked for stored error codes and found F7E4 & F7E3. Ran test cycle and the unit is not shifting properly. Inspection of the drive system found the rotor on the floor, bolt had backed out of the drive shaft. Loktite applied to the bolt threads and rotor resecured. Unit retested and is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Great Mills, MD 20634
Robert A.
Job Details:
11/30/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Halethorpe, MD 21227
Eric W.
Job Details:
11/30/2022
cx complant of not drying dishes inspected unit found element broken in several places installed new element and tested no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrisburg, PA 17104
Andrew S.
Job Details:
11/30/2022
"Cx complaint is that the unit is not cooling. Upon arrival I found that the unit was not plugged in. I powered the unit and removed the evap cover and found that a frost pattern was not developing. I also found that the compressor was coming on and buzzing and shutting right back off. I checked the compressor and found it to be reading 5.2 Ohms, 6.6 Ohms and 11.8 Ohms. I called MM and gave him my findings. I am ordering the compressor, evap, drier and other related parts. Will also need a 3 call count for SS repair. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546692 (Evap) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 3 W11506635 (Process Stub)s and 1 3CallCountSS (3 Call count ss Repair)"
We serviced a
KITCHENAID ICE MAKER
Model KRFC704FPS04
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/30/2022
"Found no fill tube installed. Installed new fill tube, found some obstruction inside the door, but I was able to install the part. Ran test 97, icemaker filled ok."
We serviced a
WHIRLPOOL RANGE
Model KFGC506JKSS01
Near Centreville, VA 20121
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the Cooktop will not stop Clicking. Cx is using an extension cord with only two plugs. Asked the cx to give me a three prong extension cord. Plugged unit into the proper extension cord. Tested the unit. Cooktop lights and doesn't click after lighting. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, PA 17403
Sal R.
Job Details:
11/30/2022
I was able to access and replace all parts. I found the unti to be opperating as designed. Unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Alexandria, VA 22303
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit did not heat properly. Inspected the unit and found no error codes. Checked the bake element connection and the element has resistence, but the male side of the connector on the left was backing out. Pushed the connector back in and tested to 450 degrees and it heated. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/30/2022
Inspection of the freezer door found that the water line in the new door will not fit the barrel connection for the original line. Ordering barrel connection to adapt to the new line.; ordrng 1 WP4373559 (fitting) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/30/2022
cx complaint is the unit leaving clothes soaking wet. i found unit was set to no spin when i powered unit on. showed this to cx. found no saved codes. ran service cycle with no issues. checked drain pump and found nothing in the trap. showed cx how to set spin speed. started a normal cycle so it would save the setting. cx said they have had a lot of power outages recently that may have changed settings. unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Easton, MD 21601
Alexander W.
Job Details:
11/30/2022
Cx stated unit is squeaking inspected tested and verified cx complaint found idler defective gave cx quote for idler cx accepted quote paid in full by CC installed pre-id part tested unit is now operating as designed job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Rockville, MD 20850
Roberto I.
Job Details:
11/30/2022
"CX complaint Rc door not closing properly, broken shelf.Inspectred door, found it too low and also the gasket not sealing on the right top corner. Raised door and molded gasket by using heat until it sealed properly. The unit has a broken shelf in the Rc, advised cx that shelves are not covered by the warranty. She asked for part number. Unit good to go"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, PA 17403
Sal R.
Job Details:
11/30/2022
I was able to access and replace all parts. I found the unti to be opperating as designed. Unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/30/2022
"Installed new console and tested unit. control getting 120vac but no coming on. removed ui and control working.. it was working intially , unit needs new ui , harness and control; ordrng 1 W11460962 (ui) and 1 w11462458 (control) and 1 W11627526 (harness ui)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Bel Air, MD 21014
Neil H.
Job Details:
11/30/2022
checked temp and cx calb. up to+10 and the temp in dia realtime matched my temp probe in the oven so running for over 45 mins stays consistant unit checked good now raised up another 5+ to +15
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Owings Mills, MD 21117
Andrew H.
Job Details:
11/30/2022
"Cx complaint unit would count down to 1 minute left in cycle, but would remain there for far longer. Entered unit into diagnostic mode, found no error codes saved, ran automatic test mode. Automatic test mode completed with no errors. Determined unit needs new ACU (W11550649), part is temporarily out of stock, requires special order. Notified cx that office will contact them with return date.; ordrng 1 W11550649 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Sal R.
Job Details:
11/30/2022
I was able to access and replace both parts. UNit completed a auto test and recalibration with out issues. Unit test good.