We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHP519ESS6
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit did not heat. Installed new magnetron, diode and capacitor per wp and tested and it now heats. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, VA 23666
Justin W.
Job Details:
11/30/2022
replaced element tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model GSL9365EQ0
Near Falls Church, VA 22044
David J.
Job Details:
11/30/2022
"CX complaint unit is making a loud rumbling noise during the spin in drain cycle. Inspected the unit and start a cycle spun knob to spin and drain trick door latch to thinking unit was closed. Found that agitator gears are no longer there and its just spinning freely rocks are inside agitator which could have damaged it, Unit needs a new agitator for a return visit. Explain to customer the clutch could possibly need to be changed. She would like to repair the agitator first to see if that resolve the issue. Scheduled for return and please customer on cancellation list will return when the parts arrive. ; ordrng 1 WP3951744 (Agitator) and 1 WPW10074580 (Agitator inner cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arlington, VA 22209
David J.
Job Details:
11/30/2022
"CX complaint unit is not cooling in Rc side. Took temps and found unit at 37° in FC and 62 in RC inspected back wall of FC and fan is blowing good but no air is pushing out to the RC inspected diffuser and could not get to operate correctly, this unit needs parts for a return visit to repair correctly ordering parts and will return once they arrive; ordrng 1 W11317276 (Air diffuser) and 1 WPW10384183 (Thermistor fc) and 1 W11581973 (Harness fc)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03 G
Near Staunton, VA 24401
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit producing random error codes and having cooling issues. Did confirm and replaced control which fixed the error codes. Will need to return to replace rc evap thermistor due to unit not defrosting.; ordrng 1 W11087438 (Thermistor fan assembly)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/30/2022
"arrived at cx house to diagnose washer shaking alot. cx thought repair would be covered under 10yr limited parts warranty, advised cx that only covers cost of motor and basket. went over oow pricing and cx declined service. no service provided, no money collected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Clarksburg, MD 20871
Julian H.
Job Details:
11/30/2022
"CX complaint about unit not draining placed on draining cycle cant heard pump moving confirmed 120vac to pump shopvac water nothing caught replaced pump from preid when I was about to test noticed that dispenser lid wont latch found an issue with lid replaced from VS tested & working properly; ordrng 1 W10888684 (cover RESTOCK JH VS) and 1 LOOK (LOOK), used 1 w10888684 (dispenser lid kit) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Richmond, VA 23237
Chris B.
Job Details:
11/30/2022
replaced ordered parts tested unit lid latch faulty ordering lid latch W11307244; ordrng 1 W11307244 (latch)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/30/2022
"CX Concern was thzt the unit wouldnt complete clean washer cycle, would shut down while sensing .. Installed new control and recalibrated unit and ran a diag cycle .. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Oakton, VA 22124
Richard B.
Job Details:
11/30/2022
"CX complannt. CX got a call. Inspected unit and found heater needs replacing. Replaced heater and tested unit. No leaks , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Middletown, MD 21769
Brian R.
Job Details:
11/30/2022
cx complaint is unit ran and then stopped. said lights and all work just unit wont spin. light comes on and off when door is opened and closed. tried to run unit and unit powers up and when pressing start unit just clicks. had 120 to L1 and L2 and 240 across at plug as well as unit. broke unit down. found thermal fuse blown. replaced and now unit checks. un its O-O-W and she knows.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/30/2022
"cx complaint both doors dented, corfirmed damage to b0oth doors, cx closed 3/2022 and fridge arrived 5/2022, cx reported to builder immediatly but just now got sent in, gave cx quote, contacted Jeff at TOLL , he said he will get Migel(warranty guy) to call whirlpool and get authorizations, will need 2 techs for Fc door; ordrng 1 LW10904379 (dor-fip FC) and 1 LW10912075 (dor-fip RC) and 1 WP4373559 (fitting) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stafford, VA 22554
Tanner B.
Job Details:
11/30/2022
"installed new auger/ yoke, tested unit . job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lewisberry, PA 17339
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the unit is taking a long time to dry clothes. Upon arrival I found that the unit turned on when the door was closed. I tested the heating element and found that it is shorted to the cab. I am ordering the element and will use the tco on return. I also found that the vents were clogged causing the air to push out past the lint trap. I informed the cx that they would need to have the vents cleaned. I was able to set the return visit for Tuesday 12/6 AM; ordrng 1 279838 (Element)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near McLean, VA 22102
Jason A.
Job Details:
11/30/2022
New owners have moved in. Toll bro replaced unit. Did not want us working on them. See TSP W11639932 RevA https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11639932-reva.pdf > JJ
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Fred G.
Job Details:
11/30/2022
"i was able to access unit and replace the sump assy, and heating element as per previous tech. I found the units control is working as designed. no need to replace. tested unit for leaks and found unit now checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Boyds, MD 20841
Julian H.
Job Details:
11/30/2022
replace housing & working
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Ranson, WV 25438
Ricky E.
Job Details:
11/30/2022
9-1 the unit had a broken connection at the drain pump. fixed the connection and now the pump is running.. the drain line is leaking.. need parts...; ordrng 1 W11244231 (hose)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
unit had loose hiose on drain pump leaking and banging reseated hose .checks ok no leak no noise
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Loveville, MD 20656
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I attempted to turn on the unit and it flashed on then turn off immediately. I cycled the power and tried again, still the same thing. After multiple attempts I managed to start the cycle but it took awhile. Cx said it does that very frequently. The unit needs a new control panel to resolve the issue. The airflow is poor as well, the cx needs to have the duct line cleaned to avoid more issues. I'm ordering the part for the return visit.; ordrng 1 W11384512 (control panel)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/30/2022
Unit is no longer at the store rtm states it was returned
We serviced a
WHIRLPOOL COOKTOP
Model MER8800FZ3
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/30/2022
Cx complained the units burners and oven did not work. Inspected the unit and found there is a broken wire. Installed a bare wire adaptor and tested and it now heats. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hopewell, VA 23860
John P.
Job Details:
11/30/2022
"Upon arrival CX stated unit started to cool fine few days after tech left and started to make ice, checked temps and found ff at 38 and freezer at 6 degrees and unit was running. Advised CX if unit acts up to call us back. Unit working as designed at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/30/2022
Cx complaint unit is not working properly inspected unit found door too low tried to raise however need washers to raise further ordering washers; ordrng 3 WP487576 (washer)s and 3 WP489467 (washer)s
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS308SSS05
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/30/2022
"cx complaint no bake function confirmed complaint also found failed turntable motor, request two count to remove from wall safely to replace open element and turntable motor.; ordrng 1 W10911403 (motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Annandale, VA 22003
Carl R.
Job Details:
11/30/2022
"Cx complaint is Not Starting or Operating - Dishwasher. Found that the control panel is no longer intact and UI is no longer Illuminating. Need to start with control panelW11116422. UI W10918487, control will be used on return . Needs these part to determine if more parts are needed.; ordrng 1 W11116422 (Control panel) and 1 W10918487 (Housing UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Falmouth, VA 22405
Tanner B.
Job Details:
11/30/2022
"Installed new harness , tested unit. Job complete"
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE00
Near Ashburn, VA 20147
Ken M.
Job Details:
11/30/2022
Customer states that the unit only makes ice when the filter is removed. Unit has no water dispenser. Customer has already tried replacing the filter. Issue is in the filter housing. Customer also added that the ice maker is overflowing. Found that the extension is missing from the bail arm. Ordering updated bail arm.; ordrng 1 W11342242 (bail arm) and 1 WPW10121140 (housing) and 1 look (look)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/30/2022
"shaylaloveslife83@gmail.com cx complaint unit not running confirmed complaint, found open thermal fuse, replaced and unit working properly. power and air flow test good, no other issue found replaced thermal fuse. ; ordrng 1 FSPWP3392519 (thermal fuse van stock DJ), used 1 FSPWP3392519 (thermal fuse van stock DJ) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Red Lion, PA 17356
Sal R.
Job Details:
11/30/2022
"I was able to access and replace Door , UNittest good. At CX request , I rehinged the door to swing open left. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/30/2022
cx complaint is the unit leaving clothes soaking wet. i found unit was set to no spin when i powered unit on. showed this to cx. found no saved codes. ran service cycle with no issues. checked drain pump and found nothing in the trap. showed cx how to set spin speed. started a normal cycle so it would save the setting. cx said they have had a lot of power outages recently that may have changed settings. unit is working as designed.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS00
Near Clarksville, MD 21029
Ricardo S.
Job Details:
11/30/2022
"the lower oven not heating, found f1e1 error, also the lower thmst is bad, bake and broil element cks ok, replaced cntrl and thermsotat. and now the lower oven is heating but the lower cooling fan not working at all. makes a humming noise. order part; ordrng 1 W11245567 (blower)"
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Manassas, VA 20112
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't Cooling. I then checked the pressures to the unit. I'm getting 0 on the low side & 70 Psi on the high side. I then checked the Refrigerator for Dye. No Dye found in the Compressor Section. I then checked the Fresh Food Section. No Dye. Checked the Freezer Section. No Dye. I then ran Service Diagnostics on the unit. Put unit into Service Test 4. I then filled the unit. With 140 Psi of Nitrogen. Let the unit sit for 20 mins. No change in the pressures. Filled the unit with Freon to 120 Psi. Unit is starting to Cool. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/30/2022
Cx complained the unit did not dispense ice or water. Inspected the unit and found the arm was broken on the seperator so could not hit the switch. Installed new seperator and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WET4124HW
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/30/2022
Contacted CX when i was on my Way she called me back and asked to reschedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Selbyville, DE 19975
Michael E.
Job Details:
11/30/2022
"Replaced the gearcase and splutch as per previous diagnosis. Calibrated, then tested unity and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Arlington, VA 22207
David J.
Job Details:
11/30/2022
CX complaint unit will not agitate and lid. Lock does not work correctly after previous tech visit. They had found the unit needed a new lid latch and control arrive today. Inspected unit and found complaint. Removed old parts and replaced control and new lid latch. close lid and tested unit lid now. Does latch. Brent is Cycle and found unit agitates correctly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Herndon, VA 20171
Richard B.
Job Details:
11/30/2022
"CX complant , water flows slow. Prior diagnosis found units water pressure needed testing. Tested water pressure and getting 75PSI . Installed second valve in a row/ First valve was defective and tested unit. Water flowing great now. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW6500MW
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/30/2022
Unable to locate 1st attempt ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arlington, VA 22209
David J.
Job Details:
11/30/2022
"CX complaint unit is not cooling in Rc side. Took temps and found unit at 37° in FC and 62 in RC inspected back wall of FC and fan is blowing good but no air is pushing out to the RC inspected diffuser and could not get to operate correctly, this unit needs parts for a return visit to repair correctly ordering parts and will return once they arrive; ordrng 1 W11317276 (Air diffuser) and 1 WPW10384183 (Thermistor fc) and 1 W11581973 (Harness fc)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Woodbridge, VA 22191
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found the Hmi isnt working power button not resonding cant get unit in to diag, Ran a brain and spin and found the clutch making the noise. Ordering HMI and Clutch; ordrng 1 W11626077 (Hmi) and 1 W10721967 (Clutch)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Great Mills, MD 20634
Robert A.
Job Details:
11/30/2022
Cx complaint that the bake function is not working. I inspected the unit and confirmed the complaint. I found the bake element has a break and reads OL. I replaced the bake element and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Richmond, VA 23226
Jerod R.
Job Details:
11/30/2022
"tested unit found unit had leak at diverter, unit will need new sump assm. part is covered by 5 year warranty; ordrng 1 W10899563 (pump&motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Great Mills, MD 20634
Robert A.
Job Details:
11/30/2022
Cx complaint that the bake function is not working. I inspected the unit and confirmed the complaint. I found the bake element has a break and reads OL. I replaced the bake element and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Lineboro, MD 21102
Brian R.
Job Details:
11/30/2022
cx complaint is with a leak in the back of the unit where water line plugs into it. showed me a picture of leak at line and valve. leak is seeping out where line plugs into water valve. set return for 12/15 and cx asked to schedule sooner is we could. weekend or put on cancelation list.; ordrng 1 W11524655 (Water Valve)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Gainesville, VA 20155
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the unit will cool then it stops cooling at times. I advised the cx that the temperature has a lot to do with the location of the refrigerator. Cx has the refrigerator out in the garage. Checked the refrigerator. Refrigerator is cooling. I advised that the cx moves the refrigerator into a household setting. Once refrigerator is moved to let the unit sit for 72 hours before plugging the unit in. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/30/2022
"CX Concern was thzt the unit wouldnt complete clean washer cycle, would shut down while sensing .. Installed new control and recalibrated unit and ran a diag cycle .. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03 G
Near Staunton, VA 24401
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit producing random error codes and having cooling issues. Did confirm and replaced control which fixed the error codes. Will need to return to replace rc evap thermistor due to unit not defrosting.; ordrng 1 W11087438 (Thermistor fan assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Eric W.
Job Details:
11/30/2022
"cx complaint was cycle does not complete, error code e4-f8 flashes and there is a beep error code when trying pulled unit out and seen the tub was cracked at the bottom left side; ordrng 1 W11409866 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Garden, VA 22959
Kyle A.
Job Details:
11/30/2022
Installed valve but found unit is now dispensing very little water. Filter is clogged. Informed cx to replace filter.; ordrng 1 W11162040 (Hose)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mechanicsville, VA 23111
Jerod R.
Job Details:
11/30/2022
replaced orderd parts and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fairfax, VA 22031
Jason A.
Job Details:
11/30/2022
CX complaint MW+O control is locked. Cannot unlock. Display shows swipe to unlock & that can be done but no other icons are responding. Unplugged MW apl & antenna connectors with same results. 14VDC at brn to yel wires. Called techline. SR: 7735165484. Parts OOS CX Paid in Full > JJ; ordrng 1 W11297728 (Console UI SS $401.50 )
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Bernard M.
Job Details:
11/30/2022
"Cx complaint unit won't start. Entered into diag and found error code F9E1 long drain. Attempted to run test but the lid latch would only click and not lock. Inspected underneath and found the drain pump wasn't fully connected. The harness didn't have enough slack causing the connection to pull out. Released the tension on the harness and reconnected pump, ran test cycle and unit completed test without any further issues. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westminster, MD 21157
Brian R.
Job Details:
11/30/2022
came out to replace Deli UI and it was full of water and a broken wire at the harness. cant install new part and will need to order a new deli door. took temp readings of 0 in Freezer and 33 in Fridge and 21 through Ice Maker. cx said at times theres a clicking or tapping when fan comes on. unit still needs parts as unit has more issues. as soon as everything goes through and cx gets door office will schedule.; ordrng 1 W10815669 (Deli Door Stainless) and 1 W10846539 (IM Fan) and 1 WPW10675033 (Control) and 1 W11330971 (UI Black)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
installed left and right friction sleeves had husband check door after no complaints
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Columbia, MD 21044
Eric W.
Job Details:
11/30/2022
cx complant of unit still not making ice inspected unit found icemaker will cycle and fill fill tube is not frozen found e5 icemaker errror removed the icemaker and found when we omed out brown wire to thermistor on mold is reading ol unit needs new icebox also installed new door that builder supplyed; ordrng 1 W11605504 (icew box) and 1 WPW10392172 (fan gasket) and 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 WPW10635022 (adaptor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMS01
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/30/2022
"Knocked on door, CX said it was too late and tonight wasnt gonna work. i left a TY card, hes gonna call and reschedule.; saved tckt"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"Inspected unit, foundF3E2 - Moisture Sensor Open or ShortedF2E2 - HMI Internal FaultF2E1 - HMI Stuck Keyreplaces HMI,control board, and moisture sensor per previous tech, ran test cycleunit passed, no codes present. unit operating as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Smithfield, VA 23430
Justin W.
Job Details:
11/30/2022
cx complaint unit not cooling. checked unit to find unit not defrosting due to brown wire being loose from heater. reseated and taped connector back. tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Virginia Beach, VA 23455
Austin D.
Job Details:
11/30/2022
"cx compplaint the unit is not clising all the way. found that the adhesive is falling off of the outer door making it dangerous with a sharp piece of metal able to cut people. also the door was not aligning due to the defect in the outer panel. therefore, i replaced the panel and tested operation. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
11/30/2022
Did not make it to this store today will revisit; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS308SSS05
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/30/2022
"cx complaint no bake function confirmed complaint also found failed turntable motor, request two count to remove from wall safely to replace open element and turntable motor.; ordrng 1 W10911403 (motor)"
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
found boot loose reinstalled checks ok that would make noise and leak
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Annapolis, MD 21403
Alexander D.
Job Details:
11/30/2022
"cx complaint unit still shaking and banging alot in spin. cx showed me video of noises. inspected unit and verified complaint. no errors stored, test cycle completes. ran high speed spin and it is shaking a little and seems louder than usual. unit is level, suspension tests good. only thing i can find wrong is play in gearcase again, thumps loud when pushing on pulley. reordering gearcase, splutch and also ordering belt, actuator and capacitor. 2ct gearcase. inspect gearcase before sending out, pull on end of shaft or push on it from bottom and see if it clicks/thumps. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11449840 (gearcase(REORDER)) and 1 W10721967 (splutch(REORDER)) and 1 W11239857 (belt) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Hurlock, MD 21643
Alexander W.
Job Details:
11/30/2022
Installed parts per previous diag tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stafford, VA 22554
Tanner B.
Job Details:
11/30/2022
"installed new auger/ yoke, tested unit . job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lewisberry, PA 17339
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the unit is taking a long time to dry clothes. Upon arrival I found that the unit turned on when the door was closed. I tested the heating element and found that it is shorted to the cab. I am ordering the element and will use the tco on return. I also found that the vents were clogged causing the air to push out past the lint trap. I informed the cx that they would need to have the vents cleaned. I was able to set the return visit for Tuesday 12/6 AM; ordrng 1 279838 (Element)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Parkton, MD 21120
Keith H.
Job Details:
11/30/2022
cx complaint is unti not washing properly inspected unit and found multiple errors tested and found weak agitaion and no spin. found some parts rusted asked cx about a basement flood shes says there was none/ orderin parts; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 W10721967 (clutch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/30/2022
"cx complaint unit is freezing food in bottom drawer of rc and temps are going from 45 degrees to 25 degrees, cx unhappy with unit. checked temp in bottom draw, cxs temp guage reading 33 degrees, my temp probe is reading 41.3 degrees, fc reading 4.7 degrees. called techline, spoke with Butch advised cx their temp sensors are not accurate and unit is working as designed. left SR number with cx and informed if issues persist to contact kitchen aid with sr number."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/30/2022
"replaced control, lamp holder, and lamp, tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model JJW3830WS00
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/30/2022
"Cx complained the buttons acted funny. Inspected the unit and found when trying to move the temp, the bar was hard to manage. Could not get it to stay in the diagnostics screen. Unit needs new user interface. Service declined. Job complete; ordrng 1 W11087472 (user interface)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Germantown, MD 20874
Julian H.
Job Details:
11/30/2022
CX complaint about unable to select a cycle unit getting error F3E0 shorted sensor open sensor on display went to the back disconnected power sensor is reading 1080oh @ room temp same resistance @ wiring when I read it @ connector p3 issue with control replaced from preid resume power 7 working properly
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Virginia Beach, VA 23455
Austin D.
Job Details:
11/30/2022
"cx compplaint the unit is not clising all the way. found that the adhesive is falling off of the outer door making it dangerous with a sharp piece of metal able to cut people. also the door was not aligning due to the defect in the outer panel. therefore, i replaced the panel and tested operation. unit is running as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Virginia Beach, VA 23455
Austin D.
Job Details:
11/30/2022
"cx compplaint the unit is not clising all the way. found that the adhesive is falling off of the outer door making it dangerous with a sharp piece of metal able to cut people. also the door was not aligning due to the defect in the outer panel. therefore, i replaced the panel and tested operation. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, MD 20716
Emmanuel R.
Job Details:
11/30/2022
"Cs unit is not cooling both sections, confirmed complaint. Unit is not cooling. Upon inspection i found the compressor starts to humm for about 15seconds then shuts down. Compressor extremly hot to the touch at 208degrees and pulling 603 watts when it tries to kick on. Compressor is seized and needs to be replaced. Customer is not very happy and says he will be calling whirlpool to see what they can do for him. Customer denied repairs at this time. I collected $120 for service call."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Pikesville, MD 21208
Andrew H.
Job Details:
11/30/2022
"Cx complaint unit has intermittent drain issues. Upon arrival unit was displaying F9E1, FAE2, and F7E1 error codes. Removed cover plate and inspected under unit. i found the drain punmp is very loud when draining. i looked inside of unit and noticed has old style heater element that still has the copper colored o ring around the element. i pulled unit out aand noticed the way the drain hose is routed has pinched the line coming from the syphon break on the unit. this has caused the drain pump to work harder and make the drain pump loud. i re-routed the drain hose behind the unit to avoid this from happening, i replaced the drain pump and element from v/s and tested unit. unit is now working properly.; ordrng 1 W11412291 (drain pump (AH V/S) look) and 1 W11537778 (element (AH V/S) look), used 1 W11412291 (drain pump (AH V/S) look), and 1 W11537778 (element (AH V/S) look) from stock"
We serviced a
JENNAIR FREEZER
Model JS48PPDUDE01
Near Vienna, VA 22182
Jason A.
Job Details:
11/30/2022
CX complaint FRIDGE LED lights are out or dim. Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working. Noise upper RC door area. Found 4 5/16 screws are loose. Tighten screws & noise went away > JJ
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/30/2022
Unit is no longer at the store rtm states it was returned
We serviced a
KITCHENAID RANGE
Model KSGG700EBS2
Near Washington, DC 20009
Samuel R.
Job Details:
11/30/2022
replaced parts and tested unit.now working properly
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE00
Near Ashburn, VA 20147
Ken M.
Job Details:
11/30/2022
Customer states that the unit only makes ice when the filter is removed. Unit has no water dispenser. Customer has already tried replacing the filter. Issue is in the filter housing. Customer also added that the ice maker is overflowing. Found that the extension is missing from the bail arm. Ordering updated bail arm.; ordrng 1 W11342242 (bail arm) and 1 WPW10121140 (housing) and 1 look (look)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"CX complaint: Unit leaking out of bottom right front of Brand new DWInspected unit, confirmed complaint(took picture of leak)Inspected and replaced Gasket, tested unit, still leaked. Pulled off front door panel, confirmed Vent fan housing and gasket were good and not leaking( no water evidence inside door panel. Resecured Door panel and tested unit, leak gone. Ran 4 cycles to confirm. unit now operating as intended."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Alexandria, VA 22303
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit did not heat properly. Inspected the unit and found no error codes. Checked the bake element connection and the element has resistence, but the male side of the connector on the left was backing out. Pushed the connector back in and tested to 450 degrees and it heated. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint lamp burnt out. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Burke, VA 22015
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is leaking water, Inspected unti and found unit falls in Scode for element replacement the element bushing has failed and allowing unit to leak. Replaced element and tested unit is working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/30/2022
"cx provided pop with date of 4/24/22 to keep unit in warranty. cx complaint door not closing correctly, have to lift up on door to get it to close. inspected unit and verified complaint. found inner panel of door cracked, hinges seem ok. ordering door asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10710352 (door asm)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Purcellville, VA 20132
Ken M.
Job Details:
11/30/2022
"Ice door replaced. Per SP W11539038, customer to monitor to see if issue is resolved. If issue persists, order W11533211."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Annandale, VA 22003
Carl R.
Job Details:
11/30/2022
"Cx complaint is Not Starting or Operating - Dishwasher. Found that the control panel is no longer intact and UI is no longer Illuminating. Need to start with control panelW11116422. UI W10918487, control will be used on return . Needs these part to determine if more parts are needed.; ordrng 1 W11116422 (Control panel) and 1 W10918487 (Housing UI)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Washington, DC 20002
Samuel R.
Job Details:
11/30/2022
replaced part and tested unit.gear case was not the part making noise as per pervious techthe part making noise is the motor W10890624 8 tribles was not able to reshedule with cx due to them having to leave; ordrng 1 W10890624 (motor)
We serviced a
MAYTAG WASHER
Model MVW6500MW
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/30/2022
Unable to locate 1st attempt ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, DE 19711
Frederick R.
Job Details:
11/30/2022
CX complaint is WM does not drain. Inspected/tested then replaced harness and drain pump per prior diangosis. Retested after reapir and the WM is now working properly. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/30/2022
Replaced turntable motor and control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW0
Near Springfield, VA 22153
Carl R.
Job Details:
11/30/2022
"Cx complaint is, SAFE Washer continues to run PAD COVERS TRIP/DIAGNOSIS. Found over sudsing fault code f0e2. Ran unit in cold water, found hotbwater is being dispensed. Turned the water valves off and switched both lines. Turned water valves back on and cold water is dispensing when set to cold and hot water is dispensing when hot is needed. Called safely to document findings. S code S33118 W11401418."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Frederick, MD 21701
Brian R.
Job Details:
11/30/2022
came out to replace parts and pulled gearcase out box and clutch teeth is broken. will need to reorder part. took picture of broken piece as well. advised cx we will try to put a rush on part and get back out as soon as we can. office to reschedule.; ordrng 1 W11454741 (Gearcase Re Order)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Eric W.
Job Details:
11/30/2022
"cx complaint was cycle does not complete, error code e4-f8 flashes and there is a beep error code when trying pulled unit out and seen the tub was cracked at the bottom left side; ordrng 1 W11409866 (tub)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/30/2022
Cx complained the unit did not wash. Inspected the unit and found the agitator is stripped. Unit needs new agitator; ordrng 1 W10902814 (agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Petersburg, VA 23803
Chris B.
Job Details:
11/30/2022
cx comp unit will not make ice insp unit conf cx comp found fc at 0 degress when hit test button on im im does not move replaced im tested im did fill with water unit now working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/30/2022
cx complaint unit humming fc temp 5* checked unit found humming noise from refrigerant lines on compressor adjusted lines tightened rubber feet to chassis tested unit working as designed
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near La Plata, MD 20646
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is leaking water from the ice dispenser. I inspected the unit to confirm the complaint. I found the ice binformed as one large ice block. I removed the IM and found the IM fill funnel full of ice. The water to fill the IM is overflowing directly into the ice bin. I removed the ice from the IM funnel and seal the fill tube entrance at the top the unit with permagum. I cycled power, the unit is working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Gainesville, VA 20155
Ezra M.
Job Details:
11/30/2022
"cust stated fc stopped cooling. rc temps normal. on arrival, items in fc frozen. checked fc temp with thermocouple, freezer reading at 3 degrees, set to 1. good frost pattern, no ice buildup. unit working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
Customer complaint unit was overfrosting but now the unit looks like is starting to recover. I tested the fan ice maker and humidity control and everything is working. MAybe the door stayed open or we may have to wait for the unit to fail again becaseu it seems like the unit is clearing it by it self.