We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Galena, MD 21635
Alexander W.
Job Details: 07/06/2022
Cx stated unit not spinning and agitator is loose inspected tested and verified cx complaint installed parts per previous diag tested unit and ran calibration unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Washington, DC 20005
Shawn D.
Job Details: 07/06/2022
replaced control and latch and now lid wont close all the way something is wrong with new latch and lid lock keeps biinking. reordering lid lock for return; ordrng 1 W11176112 (lidlatch)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near Alexandria, VA 22314
David J.
Job Details: 07/06/2022
Cx complaint Ice maker not working. Inspected unit and tested ice maker. Got no response from ice maker. Unit will need a new one. Quoted Cx for repair. Cx paid 120.00 for service call. She does not want to pay that much and just will use ice trays.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/06/2022
replaced fuse control and oven control reset tested checked faults still storing f6 e4 replaced console tested again no faults stored heating and working as it should
We serviced a
MAYTAG DISHWASHER
Model MDBH979SAM1
Near Edgewater, MD 21037
Dustin F.
Job Details: 07/06/2022
"CX complaint: Unit not running EXCEPT quick wash cycle.Dicussed OOW pricing, while doing so CX respectfully declined service. She wants to replace her unit rather repair."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, VA 23093
Eric F.
Job Details: 07/06/2022
Confirmed cx complaint unit not spinning out. Found motor receiving power but buzzing lightly instead of spinning. Ordering motor and capacitor.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (motor-drve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/06/2022
Cx complaint unit is not working properly inspected unit found the fill tube not seated properly causing ice build up below the ice maker tested ice maker will not cycle completely ordering new ice maker assy; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Manassas, VA 20110
Ezra M.
Job Details: 07/06/2022
"noise. unit covered by extra 1 year from BJ's. not currently making noise, but cust had recording. noise not coming from ice maker, but from evap fan hitting ice. found ice on top side of evap fan, coming down from ice maker fill tube. ice in fill tube, causing water to go over sides, steamed out ice, cycled ice maker, filled normally with no overflow."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Milford Mill, MD 21244
Keith H.
Job Details: 07/06/2022
cx complaint is condensation build up on freezer gasket inspected unit and found a bow in the liner/cabinet needs to be sealed and also dispenser is making loud buzzzing noise when getting water; ordrng 1 W11227371 (spigot) and 1 W10841140 (adhesive) and 1 W11556911 (dispenser)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/06/2022
"cx complaint the unit is not drying correctly. checked the unit and found that the tco kit was open. unit needs a new tco. replaced the tco and tsted the unit. found a bunch of warter in the exhausts vents. unit will need a new duct/cleaning.; ordrng 1 280148 (tco), used 1 280148 (tco) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS
Near Edgewater, MD 21037
Dustin F.
Job Details: 07/06/2022
"CX complaint: Finish on Stainless steel cooktop not finished. skinned her hand while cleaning.Upon Arrival, Found CX had JUST used cooktop before arrival. Cooktop too hot to replace. rescheduled for following monday. burnt finger tips removing burner cap; schdld next appmnt for 7/11 MON AM"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Olney, MD 20832
Andrew H.
Job Details: 07/06/2022
Customer complaint is the unit is not cooling inspected unit found unit 45° on the middle shelf customer had thermometer in this area. I started to remove RC deli drawers and crisper drawers. I found the evaporator completely frozen over and frost coming out of the evaporator cover. I began to defrost unit with steamer and still was unable to get the styrofoam evaporator cover separated from the cabinet in the evaporator because of all the ice. I informed customer I was unable to remove all the ice and the unit will have to be turned off for 24 hours before we return to repair the unit. while defrosting I noticed the evaporator on the refrigerator side was silver when the updated evaporator is black I found rust in the drain pan of the RC section indicating oil from the system is leaking down onto the metal pan and rusting through it. I found the RC drain tube completely clogged with ice as defrosting water was coming into cabinet and down not down in the defrost drain hole. I was unable to remove evaporator cover. I informed customer that we will have to return on another day to do the repair since just defrosting the RC evaporator has taken me more than an hour. Unit will need RC evap due to RC evaporator leak. Customer would like return visit of 7/19 for 11:00 a.m. with ah only three count job; ordrng 1 WPW10643261 (RC Evap)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23669
Justin W.
Job Details: 07/06/2022
cx complaint washplate has holes in it. confirmed complaint. ordering washplate to complete repair.; ordrng 1 W10902814 (washplate)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Vienna, VA 22182
Carl R.
Job Details: 07/06/2022
"Washer wont spin when larger/heavier item like throw rug, pillow or blanket is washed.. cx was washing heavy items. Unit will not spin when heavy items are in the washing machine. No codes.no parts used. Unit will dry regular clothes.working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23224
Chris B.
Job Details: 07/06/2022
cx complaint unit will not dispence ice inspecedt unit found wire not seated on paddle switch seated wire tested unit working as desighned
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bowie, MD 20715
Alexander D.
Job Details: 07/06/2022
"cx complaint unit still leaving water at end of cycle and giving f9e1 error. pressing cancel to drain wont work until they wait a few hours then it will drain fine. cx said this time when it was giving error the red led on front of door didnt turn on like it usually did. inspected unit and verified complaint, only have f9e1 long drain error stored. still sounds like i had a bad drain pump or issue is in control. replaced control since i replaced drain pump last visit. tested unit. test cycle finished properly and drained all water out this time, last time it left water in bottom. advised cx to monitor and call back if issue persists. if cx calls back send tech with another drain pump(W11497943), AD only, another tech may not be able to pull unit out"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/06/2022
on last vist sent with control replaced sound came back for a few loads now stopped again ordering console; ordrng 1 W11406678 (console)
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Washington, DC 20002
Shawn D.
Job Details: 07/06/2022
replaced valves then tested unit is now working but the panel buttons were giving me issues. ordering ui for return; ordrng 1 W11112656 (console)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/06/2022
"when i arrived unit was unplugged and door was locked. no water in unit. i plugged unit in and door light started flashing but did not unlock. checked for codes and found F6E1 comm error, F5E2 door lock error. cleared codes and unlocked door. F6E1 code returned and unit would not run service cycle. replaced motor control with preIDed parts. unit is now owrking as designed. cx paid in full for repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/06/2022
cx complaint the unit is not lighting up. disconnected the unit as needed. replaced the parts and tested operaton. unit is running as designed. called office and took payment over the phone with megan.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Toano, VA 23168
Gill G.
Job Details: 07/06/2022
verified cx complaint of unit microwave oven not operating. stored fault code F6E0 (lost communication) ordered microwave user interface and appliance control manager. collected for total.; ordrng 1 WPW10460454 (cntrl-elec) and 1 WPW10119143 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hertford, NC 27944
Branden R.
Job Details: 07/06/2022
"cx complaint refrig not dispensing ice , checked unit found all major componets running as designed , found whenever door is shut , door is warped not allowing contact to switch for unit to dispence ice , unit will need a new door for repair , advised cx door will be shipped to address and to checked over for damages and call Via back out for repair to be done cx agreed .; ordrng 1 W10918659 (door) and 1 wp4373559 (fitting)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Baltimore, MD 21223
Shane M.
Job Details: 07/06/2022
cx complaint the unit isnt washing. found 2 error codes. control & lidlock faults. ordering control board w lidlock.; ordrng 1 W11170318 (control) and 1 W11307244 (lidlock)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Baltimore, MD 21211
Shane M.
Job Details: 07/06/2022
installed new control. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FNAB00
Near Baltimore, MD 21229
Shane M.
Job Details: 07/06/2022
"cx complaint all lights are out. found RC lights dimmed, found FZ light completely dead. gave a quote for the repairs. cx paid in full by card. ordering Fz light.; ordrng 1 W11104452 (FZ light)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/06/2022
"cx complaint unit is squeeling. checked unit, come to find defective idler pulley, replaced pulley, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bryantown, MD
Robert A.
Job Details: 07/06/2022
"Cx complaint that the unit is not draining and the dispenser is reading low even with detergent. I inspected the unit and confirmed the complaint. I found no error codes and ran a service cycle, all components passed. I notice the spin modifier was off, and the 'load and go' was empty but on. The cx was unaware of the load and go dispenser. I instructed the cx on the use of the unit. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burke, VA 22015
Demonte S.
Job Details: 07/06/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water in the front left under the Freezer Door. Checked all Lines / Water Filter. Found that the 5/16 Water Line to the Dispenser is leaking Water at the Water Connector. Installed new Water Connector. Tested the unit. No Leaks. Unit is working as Designed. Any questions please check Sd Pictures. ; used 1 8201815 ( Whirlpool Refrigerator Water Tube Check Valve) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Suffolk, VA 23434
Anthony D.
Job Details: 07/06/2022
unpon arrival no answer at door called office spoke to lauren and was advised to move on at 10:02
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 07/06/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Section keeps Icing Over. I then checked the Thermistors at the main Control Board. P8 Pins 1 & 2 = 0.8 Ohms. P8 Pins 7 & 8 = 10.8 M Ohms. I then checked the Refrigerator Evaporator. At the Thermistor I'm getting 11.84 Ohms. Whirlpool Ref # 7734040805. Per Whirlpool Techline this unit is Unrepairable due to broken Harness is Cabinet. Any questions please check Sd Pictures.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Odenton, MD 21113
Alexander D.
Job Details: 07/06/2022
replaced console. tested unit. unit is now working properly
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Odenton, MD 21113
Eric W.
Job Details: 07/06/2022
cx complant of unit not cooling in fridge and snow in freezer inspected unit found alot of snow in freezer door is sealing properly but found the evap drain is full of ice 3 inch deep cx is thawing out unit we need to check the drain to make sure it is clear i took pic of ice; saved tckt
We serviced a
KITCHENAID RANGE
Model KFGD500EWH04
Near Parkville, MD 21234
Milton J.
Job Details: 07/06/2022
"CX complaint knobs are crooked. Inspected and foundn all the bezels around the knobs are not centered and aligned perfecrtly upright. Told CX that it's considered cosmetic and WP would have to give auth for repair. She then starting saying they just come on but none of the cooktop valves turning without being pushed in. CX thought bezels are part of the knob, not independant from the valve knobs and the bezels being off alignment have no affect on the valves. Unit would need new Bezel Kit. Reported to WP Safety(7734008286). -MJrob; ordrng 1 W10814133 (Bezel Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Manchester, MD 21102
Brian R.
Job Details: 07/06/2022
"c complaint is unit does not make ice now. checked main harness first and wires were tight and not broke, took ice bin and cover off to find tray stuck in the middle and wouldnt rotate back. checked over and replaced ice maker. advised cx to give unit a few hours and he should start seeing ice. job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Hummelstown, PA 17036
Justin L.
Job Details: 07/06/2022
CX complaint of noise during spin. Was able to access unit and ran drain and spin. During testing found that the bearings are failing. Quoted cx for repair and collected for service only as they are going to replace the unit. No further work needed
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Elizabethtown, PA 17022
Justin L.
Job Details: 07/06/2022
"Cx complaint unit started having issues cooling a couple weeks ago but then got better then it began getting worse. Was able to access unit and verify the model and serial number. Cx was currently getting items from unit so unable to get an accurate temp. Removed evap cover to find good frost pattern and found 10.29K Ohms at fc thermistor with evap fan running. Found compressor and condensor fan running but when kick plate was removed found that the condensor had a layer of dust on it. Removed dust. Contacted techline and spoke to Rob found product temperature 10F, checked amps and found 0.7Amps, and ran watts and found averaged 108-110 Watts, techline said potential small sealed system leak, contacted sealed system tech MM and we will monitor the situation moving forward"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/06/2022
water leaking when despensing water removed cover found leak at tube fitting ordering new tube fittting; ordrng 1 WP2300868 (tube fitting)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Alexandria, VA 22306
Robert W.
Job Details: 07/06/2022
"CX complaint is the upper rack isnt working properly and unit isnt mounted to cabnet. Inspected unit and found unit was never secured to cabnet missing mounting kit, Also found the upper rack adjuster has failed causing upper rack to not sit properly. Ordering mounting bracket, scres and adjuster kit; ordrng 2 WP8269145 (mounting bracket)s and 2 WP308685 (Screw)s and 1 W10712395 (Adjuster kit)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 07/06/2022
Cc the unit not cooling and not making ice .. Found the FC temp lowest 25 degrees and rc was 45 degress .. ball of ice at lines into fc evap.. compressor and fans working.. unit needs possible compressor and filter/ fill and check for leaks; ordrng 1 W10832994 (compressor) and 1 wpw10143759 (uv drier) and 1 w10913906 (coupler) and 1 2ct (2ct)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/06/2022
"cx complaint of unit frosting up,called techline spoke with Chris ohmed out heating element reading 125ohms on heater out of range was advise to order heating element as it was only pulling .7 of an amp and should draw about 3 amps SR#7734042693; ordrng 1 WP2161324 ( Clip, Defrost Heater)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Virginia Beach, VA 23451
Justin W.
Job Details: 07/06/2022
cx complaint unit not turning on while pulling unit out onto slider unit powered on. checked for shorts and loose wires in back to find none. tested unit to find sensor in recirculation pump reading reservoir is full when it is empty. advised cx part is on back order and that there is a small chance for failure to also be in control cx would like to take a chance with the recirculation pump before paying for control. ordering recirculation pump to complete repair cx paid in full599.10; ordrng 1 W11542867 (recirculation pump $129.81)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, DC 20002
Shawn D.
Job Details: 07/06/2022
cx complaint panel is coming up unit still works fine. inspected unit and confirmed defective console its pealing up. grabbed pre id console and installed and tested and looks good. unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bumpass, VA 23024
Eric F.
Job Details: 07/06/2022
"confirmed cx complaint unit not spinning out. Found cold water valve not actuating properly. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Washington, DC 20012
Roberto I.
Job Details: 07/06/2022
"CX complaint no ice, Fc too warm, lights not working properly.Temp check with thermocouple showed 20F in the Fc and 39F in the Rc. The Fc evap is not defrosting. Found also the Fc led module flickering. Forced defrost worked ok. Cx had Rc fan and harness already replaced by a different company. Ordering control board WPW10675033 and Led kit W11601310 per sp W11460554 Rev G (S191AQ covers led module and labor). Pre id evap fan motor to be used on return just in case. Cx will defrost the unit before we go back; ordrng 1 W11601310 (led kit) and 1 WPW10675033 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bowie, MD 20720
Mitchell H.
Job Details: 07/06/2022
cx complaint unit not making ice. installed new ice maker and ice maker started to turn and filled with ice. unit should now be making ice. job completed. informed cx let us know if no ice produces. collected labor by check
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 07/06/2022
"Installed new sump/ motor assembly and tested unit . unit is now working , no leaks . job complete"
We serviced a
KITCHENAID OVEN
Model KFED500ESS03
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/06/2022
"cx complaint of discoloration on cooktop,checked unit to find that a thermal even had occured causeing the problem, found wire touching cook top caueing it to disclor cooktop no modle or ser sticker found on unit look behind unit and both oven door unable to find a sticker with the info on ,advise cx to call whirlpool for new modle and serial stick, was advise can order part as unit is in entitlements; ordrng 1 W10780927 (Cooktop (stainless))"
We serviced a
KITCHENAID COOKTOP
Model KECC667BSS02
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/06/2022
"cx complaint unit is working intermittently, checked unit, unit has error codes f6e0 lost communications, also displaying f1e0 'replace user interface' ordering user interface and returning with control to complete repair. spoke with pwh, rescheduling for wed 7/13 cx requesting am appointment.; ordrng 1 WPW10545371 (cntrl-elec)"
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM01
Near New Kent, VA 23124
Gill G.
Job Details: 07/06/2022
replaced evap fan motor and harness with bimetal. tested. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Quinton, VA 23141
Gill G.
Job Details: 07/06/2022
cx complaint: unit does not end cycle on any program other than BULKY. cx stops cycle after 15 or 20 minutes then notices drain pump turns on and drain some water. stored fault code F7E7(motor unable to reach target rpm) ran QUICK cylce and monitored. cycle ran for 25 minutes with 1 minute left in spin and would not turn off. called techline and spoke with Travis. checked resistance from control to motor and found it is in spec. informed whirlpool will follow up with resolution.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Richmond, VA 23229
Joseph D.
Job Details: 07/06/2022
"replaced failed cooktop, unit now sealed properly and working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS00
Near Henrico, VA 23231
Gill G.
Job Details: 07/06/2022
replaced unit door. tested. unit is working as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNTS0
Near Virginia Beach, VA 23451
Justin W.
Job Details: 07/06/2022
arrived to notify cx unit is a 2006-2007 they were under impression they had extended warranty but could not find paper work. cx stated they would call back if they found proof otherwise about warranty. cx cancelled at door
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS2
Near Virginia Beach, VA 23451
Justin W.
Job Details: 07/06/2022
cx complaint low ice production. proceeded through diagnostics to find valve takes 3 cycles to fill reservoir. full frost pattern present on evap plate. increased size of ice thickness. used cx vacuum to clean condenser to improve air flow.; ordrng 1 W10897719 (valve water 123.96)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Suffolk, VA 23436
Austin D.
Job Details: 07/06/2022
cx did not make its 15 minute window that i stayed for the cx. cx followed me down the street to stop me. once in a parking lot cx stated he is late due to traffic. called the office to see what they want me to do next. spoke to Lauren will return to do the job. disassembled the unit as needed. replaced all parts and put the unit into a vac. once in a vac i made sure it held for over 15 minutes. it did so i added R600 to the system. made sure my low side pressure was inbetween -4 and 0. unit is running as designed. advised cx to not leave any belongings on top of or leaning against the unit. cx agreed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Frederick, MD 21703
Ricky E.
Job Details: 07/05/2022
"customer stated that the front right burner not lighting. verified issue and verified that the unit was sparking as the others.. moved the left burner top and cap to the right side, but it still wouldnt light... the units orfice seems to flow fine with no obstructions.. need parts...; ordrng 1 w11455147 (cap kit) and 1 w11435630 (FR burner) and 1 w11347745 (manifold assy)"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Deale, MD 20733
Shane B.
Job Details: 07/05/2022
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Andrew H.
Job Details: 07/05/2022
Customers complaint is the freezer is working but the refrigerator is not working. Inspected unit found fan motor not moving. I inspected the fan motor found it was locked up and could not move the fan blade due to the motor being locked up. I drove to the office and picked up fan motor I replace fan motor and notice that it had a loose connection in the harness. On the black wire going into the terminal block from the fan motor had come out of the connector I was able to push wire up into connector to get fan to turn on. Fan is not working but will need new harness due to broken wire at fan connector. Evap harness shows special order please reschedule with ETA on part; ordrng 1 W11305543 (Evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EPA00
Near Paeonian Springs, VA 20129
Ezra M.
Job Details: 07/05/2022
"making too much ice, found shutoff arm knocked out of position, reinstalled, verified operation. unable to get signatures as this is a rental/vacation home, property manager and owner not here."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Nottingham, MD 21236
Shane M.
Job Details: 07/05/2022
installed parts ordered by tech. unit working properly.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 07/05/2022
Arrived at cx home knocked rang bell no answer cx has a dog barked waited several mins no answer called office office called cx no answer was instructed to wait 10 minutes moved on.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Odenton, MD 21113
Andrew H.
Job Details: 07/05/2022
Cx complaint is the unit is not working properly. I found the unit has f7e7 error code. That relates to motor not reaching targeted rpm. I replaced control per last tech. I ran calibration and service test mode. Unit did not have any stored error codes after test.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0.
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/05/2022
Unit has been closed out.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Greenbelt, MD 20770
Emmanuel R.
Job Details: 07/05/2022
"Cs unit doesnt fill up with water, I found the customer is using the extra power mode so in the beginning it only adds a little bit of water in with the detergent, tested unit no trouble codes. Ran diagnostics cycles passed ok. Ran multple cycles with and without the 'extra power' and each time it worked as designed. Advised customer if issue continues to call us back, pre-id control for pressure switch and water valves."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Rockville, MD 20851
Israel R.
Job Details: 07/05/2022
F5E3 door unlock error. Customer complaint unit is not starting and the unit just displays F5E3. I foubnd the unit is locekd and is not unlocking correctly. the door lock keeps trying to unlock. Quoted for door lock and collected in full. Called office and we schedule for the 7th. Ordering WPW10443885 door lock.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Lancaster, PA 17603
Justin L.
Job Details: 07/05/2022
Cx complaint unit had hot sides and not cooling. Was able to access unit and found good frost pattern but the inside was empty. Cx will need to add items to help regulate temperatures and as for the sides the heat is from the skin condensor. Unit now operates as designed no further work needed
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/05/2022
BRAND NEW HOME CX JUST MOVE INCX complaint about small oven not closing binding against latch inspected and found that toe kick was not attached properly and it was pushing door up back in position and door working found a dent on door ordering front; ordrng 1 W11315559 (glass-door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/05/2022
Cx complains about a dent on freezer door. new home.. order part; ordrng 1 w11435342 (door freezer)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 07/05/2022
Cx complaint unit is not working properly inspected unit found slider has seperated from plastic removed and replaced tested unit now functions normally
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Dover, PA 17315
Drew B.
Job Details: 07/05/2022
replaced switch now unit has full light functions
We serviced a
JENN-AIR WINE CELLAR
Model JUWFR242HL01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/05/2022
replaced shelf and working
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dundalk, MD 21222
Milton J.
Job Details: 07/05/2022
CX complaint unit not turning on. Inspected and found unit in flood mode. Let time out and came responsive. Manually tested all functions and auto tested with no issues. Unit functioning properly. If CX calls back with same issue we need to return with a control. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 07/05/2022
Cx complaint unit is not working properly inspected unit found door misaligned not allowing mullion to seat properly. adjusted and tested unit now functions normally.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Union Bridge, MD 21791
Brian R.
Job Details: 07/05/2022
came out and replaced parts and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Annandale, VA 22003
Christian C.
Job Details: 07/05/2022
Cx complaint upper rack is falling. Inspected unit found upper rack adjuster wheels cracked. Did not recieve part. Need adjuster kit to complete repair.; schdld next appmnt for 7/12 TUE !
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Woodsboro, MD 21798
Brian R.
Job Details: 07/05/2022
cx complaint is unit does not heat or hold temp. he had unit tore apart. took both elements somewhere to get checked as well as sensor and back fan and all. sticker info wore off and no numbers on unit to pull up info. advised cx we need info or we cant do anything. only thing he knows is its old. cx will need to try and find info so we can look unit up and for parts. he will pay service for today.
We serviced a
MAYTAG OVEN
Model MER7700LZ0
Near Fairfax, VA 22031
Christian C.
Job Details: 07/05/2022
"Cx complaint unit broil does not work, preheating bake takes 30 + minutes and air fry option does not work. Inspected unit found wire harness had a thermal event. Tested oven sensor reading 1.11k ohms. Tested broil element reading 17ohms. Fixed wire. Unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Front Royal, VA 22630
Daniel J.
Job Details: 07/05/2022
waited till 3 older customer said her sono was suppoed to be onsite while having unit serviced and he jsut had knee surgery not sure when he will be available for the next appointment will call and findout than call us back out was unable to trouble shoot; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dumfries, VA 22026
Robert W.
Job Details: 07/05/2022
CX complaint is the unit has a burning smell. inspected unit and found no error codes nothing burnt control has no burn smell checked harness and its good did find actuator not in place which is causing the belt to slip when in spin cycle. replaced actuator and tested unit is working properly. Called safety SR#7733982167
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Culpeper, VA 22701
Daniel J.
Job Details: 07/05/2022
complaint unit leaking found holes in drain hose and tighted bolts to rack holders checked hose connections ordering drain hose; ordrng 1 W11551233 (drain hose)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 07/05/2022
inspected new panel. replaced front panel. tested. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near ,
Jonathon C.
Job Details: 07/05/2022
"cx complaint, cracked fridge liner. inspected unit, verified complaint. found liner cracked along the bottom edge of the RC. ordering liner repair kit.; ordrng 1 8201700 (repair kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5550XW2
Near Olney, MD 20832
Israel R.
Job Details: 07/05/2022
Installed new lid lock. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Odenton, MD 21113
Andrew H.
Job Details: 07/05/2022
Customer complaint is a unit console will not turn on and has no response. I replace console tested unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS01
Near Olney, MD 20832
Israel R.
Job Details: 07/05/2022
Customer complaint unti is not making ice. I tested the ice maker and the ice maker is getting jammed the ice is not coming off. Bad heater. Replace ice maekr and now the unit is good. collected in full. The ice bar came damaged and i had to replace and adjust the bar to make it fir in the new ice maker.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS0
Near Damascus, MD 20872
Ricardo S.
Job Details: 07/05/2022
"Sr# 7734034848Cx complains about an error code, inspected unit found an error code f9e1 drain issue, i ran diagnostic test mode ... dw stuck on drain.. control beeps.. unit needs a control board; ordrng 1 w11410065 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 07/05/2022
Cx complaint unit is not working properly inspected unit found left side trim came off door cx was unable to place back in took apart door reseated tested unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Arlington, VA 22209
Eric W.
Job Details: 07/05/2022
istalled new friction sleeves and tested unit uni t now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Yorktown, VA 23693
Carl A.
Job Details: 07/05/2022
"cx complaint it overmaking ice in bottom freezer,checed to find bail arm had come out of slot reseated bail arm works as designed,ask about asdressing orther issues found light out in freezer S191AQ Parts & Labor, also deil ui not working found that the wire harness that feeds deil ui broken break down as follows 1/W11170612,1/WPW10677119,1/W11601310,S191AQ Parts & Labor,1/W10846057service call break down as follows service call 120.00parts468.82shipping 15.00labor 110.00sub total 713.82tax 28.13grand total 741.95desposit 120.00LED MODULE only S191AQ Parts & Laborcx will call back if moving forward with repairs ; ordrng 1 W11601310 (White triple)"
We serviced a
WHIRLPOOL WASHER
Model WGD5100HW0
Near Felton, DE 19943
Andrew W.
Job Details: 07/05/2022
Cx complaint is no sound from unit. inspected and verified complaint. put unit into diag mode and tested the audio functions. the test played various tones as it should. speaker was good. checked the cycle signal function and found the cycle signal was set to off. set cycle signal to medium and the unit made the tones as designed. unit is working as designed. job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near Potomac, MD 20854
Julian H.
Job Details: 07/05/2022
replaced parts secured thermistor to suction line MUST WAIT 24 HRS TO COOL DOWN
We serviced a
WHIRLPOOL DISHWASHER
Model KUDI02IRBS2
Near Washington, DC 20001
Mitchell H.
Job Details: 07/05/2022
cx complaint unit was leaking from under dishwasher then he turned water off and it stopped. turned water on and valve started to seep from the seams. unit needs new inlet valve. ordering valve for return visit. cx paid all but labor. will owe 110 on return; ordrng 1 WPW10158389 (valve inlet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Brookfield, CT 06804
John P.
Job Details: 07/05/2022
CX complaint unit not cooling in ff compartment checked unit found thermister out of range. ; schdld next appmnt for 7/12 TUE !
We serviced a
WHIRLPOOL DRYER
Model MED7230HW
Near Greenbelt, MD 20770
Emmanuel R.
Job Details: 07/05/2022
"Cs unit takes too long to dry clothes, I found unit is heating and tumbling good, but the exhuast is really long and she had it twisted up restricting air flow. Also the vent outside has a large ball of lint restricting air flow even more. Advised customer of finding and she said she will fix it. Unit is working as deisgned."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/05/2022
"dents in right ref door. ordering right rc door, stainless; ordrng 1 13094739SQ (dor-fip ss)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Beltsville, MD 20705
Robert A.
Job Details: 07/05/2022
"Wrong address on file. I called the cx, he was frustrated and would not give me his current address. I told him to call the office in the morning to reschedule the appt.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Frankford, DE 19945
Michael E.
Job Details: 07/05/2022
"CX comploaint: tripping breaker. Tested but did not duplicate breaker trip. No error codes and unit went through diagnostic cycle without problem. I checked the lower harness and found it did not have enough slack and saw where the electrical tape had been rubbing where harness exits the console. Ordering lower harness W11545744 and marking control, drain pumpo and motor for return visit just in case. Scheduled next visit for 7/12/22 any time; ordrng 1 W11545744 (lower harness)"
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Nottingham, MD 21236
Shane M.
Job Details: 07/05/2022
"cx complaint the unit making too much ice. found FZ overbacked, so food keeps hitting arm. advised cx to keep ALL ITEMS away from left side top draw where icemaker sits. fix the arm issue. unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Fairfax, VA 22030
Christian C.
Job Details: 07/05/2022
Cx complaint unit makes a loud humming noise. Inspected unit found when IM fills the dual valve hums loudly. Installed dual valve. Filled IM no more loud hum.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near York, PA 17406
Drew B.
Job Details: 07/05/2022
cx complaint that unit is not lighting and heating the upper bake igntr. the broil works and the lower oven works. i found when testing the harness is getting 120@ at the connector and shows a bad igntr... will need WP7432P14360 cx paid 120.00 service and wilil call back if want tpo contuine repair.