We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Washington, DC 20009
Samuel R.
Job Details: 06/21/2022
cx complaint unit is leaking.inspected unt and found unit to leak from filter head fitting.which we did not remove or touch.the water valve we did touch is not leaking.unit is leaking from a failed filter head fitting gasket
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/21/2022
"installed drum, verified spinning normally"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Takoma Park, MD 20912
Samuel R.
Job Details: 06/21/2022
"cx complaint unit would not start cycle or spin.inspected unit and could confirm cx complaint.got error codes f02,f6,f21.unit will need new motor control, ui board and pressure sensor.unit is draining good.W11448317 1 tribles ; ordrng 1 W11448317 (pessure sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Stuarts Draft, VA 24477
Kyle A.
Job Details: 06/21/2022
Cx complaint of excessive moisture in rc. Did confirm that liner is seperating from door. Also found fc door is warped and causing frosting in freezer. Also found right bottom hinge severly bent down. Will need to return with hinge and both doors.; ordrng 1 W11292872 (Hinge) and 1 LW11037738 (Rc door ss) and 1 W11223753 (Emblem) and 1 W11566705 (Fc door ss)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Chantilly, VA 20151
Richard B.
Job Details: 06/21/2022
"CX complant. Dryer is loud. Prior diagnosis determined through tech support the dryers base needed changing. Changed dryer base and tested unit. Dryer is working as designed. Dryer is quieter , RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Davidsonville, MD 21035
Jonathon C.
Job Details: 06/21/2022
"cx complaint, frost in freezer and calibrate measure fill. tested, inspected, verified complaint. found a light layer of frost on the packaging of the food in the freezer. unable to find an ambient air leak or anything generating frost that shouldn t be there. found temp on FC & RC set to lowest setting. adjusted temp, calibrated measure fill. unit working as designed, job is complete."
We serviced a
WHIRLPOOL WASHER
Model LSQ9110PWS2
Near Manheim, PA 17545
Justin L.
Job Details: 06/21/2022
Cx complaint while doing wash unit set off smoke alarms. Arrived to find unit full of clothes and water. Removed outer casing and checked all wires and connections. Jumped door switch and watched as unit spun out the clothes and drained out the water. Ran an extra rinse cycle and unable to replicate the issue. As of now no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cockeysville, MD 21030
Keith H.
Job Details: 06/21/2022
cx complaint is unit not finishing cycle inspected unit and found clogged valve with dirt and debris i repalced valve tested it unti is working now
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Mineral, VA 23117
Thomas B.
Job Details: 06/21/2022
Cx complaint unit is not working properly inspected unit cx states unit hasn't worked since purchase tested found no power to valves verfied found valve connection not connected to anything reseated connection and secured tested unit now functions normally
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Lebanon, PA 17046
Justin L.
Job Details: 06/21/2022
Cx complaint unit not cooling properly. Was able to access unit and found frosted over evap cover. Using steamer was able to clear ice and ohm out thermistor and element which checked in range. Contacted techline and spoke to Chris SR#7733931725. Ohmed out harness through cabinet and had continuity. Techline says replace control once in office will need to set return; ordrng 1 W11546690 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Manakin-Sabot, VA 23103
John P.
Job Details: 06/21/2022
"Installed sump and heater tested working as designed.; ordrng 1 W11537778 (Heater), used 1 W11537778 (Heater) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Powhatan, VA 23139
John P.
Job Details: 06/21/2022
"CX complaint unit not working, check unit found wire not fully seated on drain pump preventing unit from draining, seated wire tested working as designed"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Wilmington, DE 19802
Taylor F.
Job Details: 06/21/2022
"Cx complaint is unit making a grinding noise and fabric softener not coming out properly. Found the small holes at the bottom of the washplate for the softener to come out to be blocked. Removed blockage. Also found the hub and belt to be defective, as well as the hub. Could not remove washplate. Ordering washplate, belt, splutch and hub. Cannot reschedule at this time.; ordrng 1 W10528947 (drive hub kit) and 1 W10846191 (washplate) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Woodbridge, VA 22192
Tanner B.
Job Details: 06/21/2022
Cc unit is condensating and frosting.. found the corner of door/ seal open allowing air in. heated gasket and still not sealing.. the units door is slightly warped. needs new door and seal; ordrng 1 W11233211 (door) and 1 W11102846 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Owings Mills, MD 21117
Justin S.
Job Details: 06/21/2022
"the unit was unplugged when i arrived. the unit is tripping the overload. found the compressor is pulling 7.5aac after coming out of start and into run. replaced the start device and no change. when pierced the unit still had refrigerant in it. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax Station, VA 22039
Tanner B.
Job Details: 06/21/2022
"Inspected the unit , Cc was the unit condensating and ice clumping. found rh door seal not sealing, unit needs new seal . i measured temps 2degrees in FC and 38 in RC .; ordrng 1 W10917313 (rh seal)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Glen Burnie, MD 21060
Andrew H.
Job Details: 06/21/2022
Customers complaint is units not cooling inspected unit found unit had 36 in Watts. I replaced compressor dryer and coupler. I put unit into a 30-in vac and filled to 140 PSI of nitrogen I waited 15 minutes. Unit did not come down from 140 psi. I put unit back into a 30-in back and filled to 45 g of r600a. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW2
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/21/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Frederick, MD 21701
Bernard M.
Job Details: 06/21/2022
Defrosted ice clogging drain below evap and replaced drain tube. Poured water through drain to ensure it flows through tube and into pan. Unit checks good
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/21/2022
Cx complaint of unit leaking. Did confirm and found inlet leaking at feed tube. Reseated clamp and the unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Vienna, VA 22181
Lloyd B.
Job Details: 06/21/2022
"Cx complained the unit shakes excessively. Inspected the unit and found there are no error codes. The tub bounces slightly when pressed down upon. Installed new shock absorbers and explained all to tech support, they say on a pedestal and with certain loads that some movement is possible. I did install shock absorebers but tech support said they do not recommend any parts change. "
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HB2
Near Kearneysville, WV 25430
Danny R.
Job Details: 06/21/2022
cx was cooking bacon on a lpat with a paper towel thos caused fire .called safty team made report refered cx wo cx care fire was cx erro putting paper in unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Woodbridge, VA 22191
Carl R.
Job Details: 06/21/2022
Upper rack was not secure properly. Removed original upper rack adjuster and installed a new rack adjuster. Rack working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/21/2022
cx complaint unit not igniting. inspected unit and found igniter arcing to pans below. took pans oiut and unit is heating and igniting good. job completed
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Nokesville, VA 20181
Carl R.
Job Details: 06/21/2022
"AIG washer keeps stopping mid cycles LF error code - rinse and spin only cycle that work found fault code lf on washing machine. Unplugged unit, removed rear panel and turned off and removed water lines. Changed water valve, and replaced with new water valve. Reinstalled and turned water back on, and plugged in the unit. Unit still performed as before. Ordering control. ; ordrng 1 W11400681 (Control)"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 06/21/2022
"Cx complains that the control panel not working, but the drum light is working, inspected unt, terminal block receives 240vac, all connections on main baprd cks ok, resume power, now the panel is working, faulty console, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 w11413566 (console)"
We serviced a
MAYTAG RANGE
Model MER8600DS0
Near Manassas, VA 20111
Carl R.
Job Details: 06/21/2022
"$120.. IT WARMS BUT NOT WARMING UP, DOESN'T KEEP THE TEMPERATURE. Turned on bake. No heat from bake or element was not glowing. Pulled cover off. Seen broken bake element. Replaced broken element with new element. Cx needs a door gasket also. Unitbis working properly. ; ordrng 1 WPW10162385 (Door gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS3
Near Baltimore, MD 21234
Milton J.
Job Details: 06/21/2022
"Cx complaint unit not draining. Inspected and found an obstriction in the pump. Drained water, removed pump and vacummed out. Pump blade damaged so installed new Drain Pump a sent by Pre-ID. Tested unit and is now functioning properly."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Laurel, MD 20723
Alexander D.
Job Details: 06/21/2022
"cx complaint unit leaked and caused damage to floor, cabinets, ceiling downstairs, 3 drop ceiling tiles, stains on walls downstairs. and damage to 2 pictures that were hanging on wall. took pictures of all damage. replaced heater and tested, no leaks. unit is now working properly. advised cx to have contractor create quote for repairing damages and call cx service for resolution."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Stephenson, VA 22656
Daniel J.
Job Details: 06/21/2022
unable to removed ice tray pulled fridge forward so door can open freely also loud noise when ice maker goes to refill with water replaced water valve tested customer ok with the way it sounds now
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Manassas, VA 20110
Carl R.
Job Details: 06/21/2022
"Noise/Sounds - Top Load Washer. Put unit in self run test.basket was banging around. Performed fault code recovery. Found f7e6 motor needed. Washing machine started to bang really hard, then stopped. Motor and control needed; ordrng 1 W11170319 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Fallston, MD 21047
Neil H.
Job Details: 06/21/2022
cx complaint unit not washing found the motor getting 12ovac but only humming from motor ordering new motor and cap.; ordrng 1 W11497303 (MOTOR-DRVE) and 1 W11428524 (CAPACITOR)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Manassas, VA 20109
Carl R.
Job Details: 06/21/2022
Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. Tested unit in component check. Unit did spin and agitated. Cut the drain tube to a shorter length. Removed the screws in the rear and lift the lid to the washing machine and used tape the hold down the glass top. Removed the plastic ring and replaced the original struts and installed new struts. Informed cx not to put in to m7ch clothes and no heavy items. Use 2 table spoon of detergent.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/21/2022
"Installed parts to complete the repair, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Gainesville, VA 20155
Carl R.
Job Details: 06/21/2022
SR#7733932606. NOT HOLDING TEMP..inspected unit and looked at error codes. Found no error codes. Ohmed temp sensor 1.075k ohms. Could not get temp with thermocouple. Thermocouple is damaged. Cx needs to reschedule. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Newport News, VA 23602
Jason T.
Job Details: 06/21/2022
"Cx complaint, will not start a wash cycle, verified vac voltages, unable to run factory diagnostic test. Control leds blink continuously when selecting a cycle, verified control failure. Advised cx part is on factory back order, dispatch will call to schedule a return visit, cx is contacting Lowe's for a new unit, also contacting Maytag in reference to the unit.; ordrng 1 W11608058 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Carl R.
Job Details: 06/21/2022
Refrig door dented. Installed new door from previous tech recommendations. New freezer door water line is leaking. Water line is gray from the door. Cx needs new fitting I tried to push in the water line from the door. Nothing changed. Ordering a fitting. Wpw10271540. ×1.; ordrng 1 Wpw10271540 (Fitting)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Harbeson, DE 19951
Frederick R.
Job Details: 06/21/2022
CX complaint is WM leaking. Inspected/tested unit and verified complaint. Found small pin hole in drain line. Repaired with silicone and informed CX to give it time to dry. Ordering new hose to replace defective one. Please call CX to reschedule because they live out of town; ordrng 1 W11244231 (hose)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Gainesville, VA 20155
Carl R.
Job Details: 06/21/2022
"Scraping During Spin Cycle. Inspected unit and found that the washing machine is making a loud squealing noise when shifting into spin speeds. Splutch is tight. No plastic dust or oil. Put unit in component check, and you can hear the squeal.ordering gear case, and belt. Will use spkutch on return.W11239857×1, W11449840×1, W11553312×1, W10752187×1.; ordrng 1 W11239857 (Belt) and 1 W11449840 (Gear case) and 1 W11553312 (Washer) and 1 W10752187 (Bolt)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS04
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/21/2022
CX complaint is ice on bottom of freezer and no ice in IM. Inspected/tested and verified complaint. Found waterline leaking cin liner coming out of valve. Also unit has a defective drain tube. Ordering waterline and drain extension. CX also wants kickplate for unit. Spoke to Haley and she is pulling from Tribles. CX paid $65 cash for kickplate. Rescheduled for 6/28/22; ordrng 1 W11579166 (waterline) and 1 W11084807 (extension) and 1 W10911309 (grille-frt)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Harrington, DE 19952
Frederick R.
Job Details: 06/21/2022
"Prior diagnosis is defective gasket. Replaced oven gasket per prior diagnosis. Unit is now repaired, tested unit and is working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Chester, VA 23836
Chris B.
Job Details: 06/21/2022
cx comaplaint unit will shake inpseceted unit found to be off canter leveled unit found error codes f0e4 off balance load when in test mode high spin tub continues to beat against cabinet when holding tub against panel basket continues to walk found basket to be extremely out of round ordering tub and suspention and tub; ordrng 1 W10752719 (basket) and 1 W11130362 (suspention) and 1 W10528947 (hub)
We serviced a
KITCHENAID DISHWASHER
Model KUDS01DLBT1
Near Catonsville, MD 21228
Robert L.
Job Details: 06/21/2022
"cx complaint smell and not washing top, found filter area packed full of food debris, removed all parts for cx to clean, cleared chopper area, reassembled and tested all ops ok, collected service call charge"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Clinton, MD 20735
David J.
Job Details: 06/21/2022
Cx complaint wants to make sure temp is correct. Inspected unit and found unit at recommended settings. Checks temps and had 37 in fridge and 2 in freezer. Temps are good. Cx has important medications that cant go bad. Unit is working as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Laurel, MD
Alexander D.
Job Details: 06/21/2022
cx complaint clicking noise while drain pump runs. inspected unit and verified complaint. removed obstruction from drain pump. ran calibration and autotest. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Washington, DC 20003
Samuel R.
Job Details: 06/21/2022
correct part needed is W11517113 o tribles and whirlpool; ordrng 1 W11517113 (ice maker kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Prince Frederick, MD 20678
Shawn D.
Job Details: 06/21/2022
inspected unit for heater and has the gold one on unit. replaced heater and tested no leaks and everything works. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Halethorpe, MD 21227
Kevin P.
Job Details: 06/21/2022
cx complaint unit has on two occasions in the past few weeks had a 1' puddle of water develop on top of a package in the ff section directly under the outlet for the air tower. advised cx that a little condensation is acceptable and normal and from jis description it sounds very minimal. told cx that if unit starts to develop large puddles on the top shelf he should call back. job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB965HW0
Near Huntingtown, MD 20639
Shawn D.
Job Details: 06/21/2022
arrived both spin baskets are damaged tubs looks fine. got old gearcase out tubs not needed but the lid is rustung out and is about to have a hole in it as well as the light be corroded out. replaced ll gearcae parts then ran service cycle and still shows 5 during spin cycle but it does spin slow then spins for 20 30 to seconds so it might be ok. ran test 12 and unit does do a high spin speed fine so could be a control issue. ordering new lid and everything that goes under it becuase it is now alll messed up from it leaking over the years where you cant tell and now the rust has taken over.; ordrng 1 W11188327 (door latch) and 1 W10749370 (disepsner assem) and 1 W11290644 (dispenser assem) and 1 W10749366 (dispenser assem) and 1 W10712202 (bezel) and 1 W10712204 (bezel) and 1 W10712200 (bezel) and 1 W10749373 (nozel assem) and 1 W10885628 (top) and 1 W10738088 (tray assem) and 1 W11188329 (valves) and 1 W11246700 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Elkton, MD 21921
Alexander W.
Job Details: 06/21/2022
"CX stated unit is leaking water from freezer and mullion strip not shutting. inspected tested and verified cx complaints found mullion is defective also found defrost drain tube clogged gave CX qoute for new mullion and defrost clean out. CX accepted qoute. romoved ice from freezer and cleared defrost drain tube. CX paid in full by check. ordering mullion strip, cannot resched at this time due to SO part.; ordrng 1 WP12722803W (mullion)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Wilmington, DE 19801
Taylor F.
Job Details: 06/21/2022
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit to have no frost patern. Amp draw of 0.38. Unit is low on charge. Ordering evap, compressor, process stub and drier. Cannot reschedule at this time.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10143759 (drier (service)) and 1 w11506635 (coupler)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Montclair, VA 22025
Robert W.
Job Details: 06/21/2022
"CX Complaint is the hood light wont turn on. inspected unit and found the hood light not coming on pulled lower panel and found loose connection at socket, Tested power to socket and unit is getting power and is cutting off when light is turned off. Unit is working propoerly."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDK03ITWH3
Near Bethany Beach, DE 19930
Michael E.
Job Details: 06/21/2022
"CX complaint: squeeking door. Tested and verified complaint. I found the door cable was squeeking as it went over rollers. I greased the cable, tested uniut and it is now working properly. Quoted CX price to replace the cables 8194001 but CX did not approve at this time. CX paid for service on > Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Upper Marlboro, MD 20772
David J.
Job Details: 06/21/2022
Cx complaint lights out in unit. Replaced leds as stated by previous tech. Unit is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL3
Near Alexandria, VA 22302
Eric W.
Job Details: 06/21/2022
cx complant of unit not working and not heating inspected unit found wash motor reading 6.57 m found some times the motor will work but if control stops motor it will not restart found unit will need new wash motor and control for heater cx not fixing unit at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Norfolk, VA 23513
Carl A.
Job Details: 06/21/2022
"replaced doors to find cabinet over filled called techline spoke with Adrian found that the cabinet is warped and no repairs able SR#77 33938033; ordrng 2 wp489467 (washer)s, used 2 wp489467 (washer) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, VA 23223
John P.
Job Details: 06/21/2022
"CX complaint unit not making ice and jamming. Tested dispenser found dispensing 8oz water in 7 secs needs to be closer to 9 to 10 secs. Jr SR#7733891610, ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Tubing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 06/21/2022
"Cx complains that the dw not drying dishes, inspectred unit, i ran diagnostic test mode.. no error codes, heater circuit is working.. water level and sump motor cks ok, the water temp read 123 degrees, CX NEED TO RUN THE HOT WATER AT THE SINK FIRST.. dw working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/21/2022
"cx complaint refrig sealed system issue , checked unit , unit was unplugged upon arival , once unit is plugged in you can hear compressor kick on and making LOUD rattling noise . disassembled unit and found compressor trying to run at 12 amps and locks up , while checking unit couldnt tell if leak was coming from evap causing compressor to lock up , ordering all SS parts for repair . and SS tech; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11506621 (lokring) and 1 W11578027 (evap) and 1 W11506620 (lokring) and 1 W11504450 (lokring) and 1 wpw10143759 (dryer) and 1 w10913906 (coupler) and 1 SStech (SS tech)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS00
Near Henrico, VA 23231
Chris B.
Job Details: 06/21/2022
cx complaint unit door will not close inspected unit confirmed cx complaint door will not close door is kinked/ warped and will not catch switches ordering complete black door; ordrng 1 W11453237 (black door)
We serviced a
JENNAIR ICE MAKER
Model JIM158XYRS
Near Annapolis, MD 21409
Jonathon C.
Job Details: 06/21/2022
"cx complaint. unit leaking. tested, inspected, verified complaint. found drain tube seeping around the hose clamp. tightened clamp and quoted cx for replacement (service call 120, labor 110, shipping 15, drain tube 60.45) cx declined service. cx paid 120 for servcie call drain tube (WP2185989) job is complete."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FC0
Near Alexandria, VA 22315
Dustin F.
Job Details: 06/21/2022
"Cx Complaint: Not dryingInspected Unit, Found LArge amount of lint build up inside the entire unit. Showed CX, and advised her on dryer cleaning charges. She respectfully Declined Service before i could Diagnose the problem. Have Pictures of build up in my ticket. Charged Service Fee. Put unit back together and left."
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/21/2022
cx complaint cooktop wa scracked. installed new cooktop and unit is all set besides i didnt order the bezles for under knobs. im not sure if they come in a kit or singles so im ordering 5. if 5 kits come in then we can just send rest back .; ordrng 5 W10853046 (bezel knob)s
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB50X24HZ00
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/21/2022
cx complaintr unit is not cooling. inspected unit and found compressor extremley hot and running in a vac. ordering compressor and drier for return visit. please schedule as a 2 ct SS on return visit. parts and labor covered under entitlements. cx paid service call for 2nd unit.; ordrng 1 W10780362 (compressor) and 1 W10163273 (drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/21/2022
"cx complaint the unit is not turning on or starting a cycle. checked the unit and found corrosion on the UI connector haused by the ui cover warping. therefore, ordering a new ui, control, harness, and the ui cover. will return on monday with the parts.; ordrng 1 W11028004 (Ui harness) and 1 W11116422 (UI cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23220
Gill G.
Job Details: 06/21/2022
cx complaint: unit intermittently cooling. cx stated that unit has not cooled for weeks but started cooling in the last two days. tested freezer temp at 5 degrees. found evap had frost pattern but compressor would not stay on in diagnostic mode step. found relay very hot. when compressor starts up amp draw is at 8 amps then compressor shuts down. ordered sealed system repair.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 3countss (3 count ss) and 1 W11506460 (suction tube)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 06/21/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Richmond, VA 23230
Gill G.
Job Details: 06/21/2022
cx complaint: unit kickplate is damaged. cx has already replaced kickplate from another unit. cx received a new kickplate and has already installed it on the unit it was barrowed from. parts not needed. issue has been resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Louisa, VA 23093
Eric F.
Job Details: 06/21/2022
"Confirmed cx complaint dryer not heating .Found TCO not reading continuity, replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23502
Austin D.
Job Details: 06/21/2022
came out to repalce the ice maker and wqas told it is leaking inside the fridge. checked and found the drain was clogged and had no water in the drain pan. unclogged the drain and reseated it to the unit. drain is good so now i replaced the ice maker. put the unit back together. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ4
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/21/2022
"cx complaint the unit is not heating up. chercked the unit and found the relay buzzing and not turing on for it to heat. therefore, aftger about a second it would shut down. ordering all parts neeeded to resolve the issue. will return when parts come in. will try inter locks and control first. if issue persists i will replace the high side.; ordrng 1 W11224803 (mag tstat) and 1 W10850446 (capacitor) and 1 W11256462 (diode) and 1 W11342846 (control)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Annapolis, MD 21409
Andrew H.
Job Details: 06/21/2022
Customers complaint is the units water isn't working and unit is not cooling well. Inspected unit. I found the evaporator completely Frozen over. I cleared Frost from evaporator tested unit fans are working units are draining. I'm not sure why unit was frozen over maybe a door left open. Defrost element did turn on and heat up. Inspected unit for water not dispensing found water line not hooked up. I installed water line to unit and flushed system. Units now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Phoenix, MD 21131
Neil H.
Job Details: 06/21/2022
"the panel that came is the wrong one got model and serial and reordered.; ordrng 1 W11416792 ( Front Panel (includes 4, 7 & 11) (stainless)) and 1 W10909682 (nameplate)"
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS01
Near Woodford, VA 22580
Thomas B.
Job Details: 06/21/2022
Cx complaint unit is not working properly inspected unit found leak at the tip of the dryer spraying out found leaking at the cap check shredder valve but it's good and tight ordering new drier parts prior first year and authorization number K133KR0XL2. For labor ordering parts ; ordrng 2 WPW10143759 (dryer)s
We serviced a
MAYTAG REFRIGERATOR
Model MTF2191ARW
Near Baltimore, MD 21205
Shane M.
Job Details: 06/21/2022
ice maker never came in my parts box.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Harrisburg, PA 17109
Fred G.
Job Details: 06/21/2022
"cx complaint unit is loosing cooling in both sections. inspected unit and found the evap is full of frost. evap fan can not pull air into the RC or FC. unit is not going into defrost. unit needs control, evap harness, thermistor. called TC (SR7733928806), order # (1536925058) due to the control not being available. TC is ordering both the control box and wire harness. ordering 1 (WPW10384183). unit will need 2 counted to defrost evap. and replace parts.; ordrng 1 WPW10384183 (thermistor) and 1 W11546681 (wire harness) and 1 W11546690 (control box)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Annapolis, MD 21409
Andrew H.
Job Details: 06/21/2022
"Customers complain as the units make any sound inspected unit. Unit does not have any error codes present. I ran auto test mode and found the sound was during the cycle. I checked underneath the unit found gear case leaking oil onto belt motor actuator and pulley. Unit will need new gear case, wash plate, hub drive, pulley assembly, motor, belt, and actuator. To count job gear case job. Ordering parts.; ordrng 1 W10528947 (Hub kit) and 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Hub drive) and 1 W11239857 (Belt) and 1 W11397111 (Washplate) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Louisa, VA 23093
Eric F.
Job Details: 06/21/2022
"Installed control, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Palmyra, VA 22963
Eric F.
Job Details: 06/21/2022
"Confirmed cx complaint unit not advancing cycles. Found UI partially non responsive, unit able to go through diagnostic mode but UI/control not communicating properly. Ordering control/ui.; ordrng 1 W11319991 (cntrl-elec) and 1 W11544680 (Control)"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Chesapeake, VA 23321
Anthony D.
Job Details: 06/21/2022
cx complaint unit not cooling checked unit FC temp at 49 degrees and evap cover was covered in ice removed evap cover thermistor tested at 2.4 ohms covered in ice indicating bad thermistor thawed evap with steamer replaced thermistor reinstalled evap cover unit working as designed advised cx to allow 24 hours for unit to cool
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Bethany Beach, DE 19930
Andrew W.
Job Details: 06/21/2022
Cx cancelled appt at the door. no services rendered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ocean View, DE 19967
Andrew W.
Job Details: 06/21/2022
Cx complaint is unit making loud noise. inspected and could not verify complaint. cx had video of noise which sounded like a fan possibly. put unit into test mode and did component activation to turn fans and compressor on to see if sound would replicate. could not get sound to occur to diagnose unit. unit is otherwise working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/21/2022
cx complaint unit leaking from dispenser and no lights. inspected unit and confirmed. the paddle for dispenser was sticking. took it apart and cleaned it up some and its working a lot better and not sticking. informed him to give it a try until we come back. the lights are not on at all not a single one. found led control bad. ordering led control for return visit. cx paid all but labor. will owe 110 on return visit; ordrng 1 W10804160 (led control)
We serviced a
WHIRLPOOL MICROWAVE
Model MVWP575GW1
Near Rockville, MD 20852
Israel R.
Job Details: 06/21/2022
"Installed new lock and still it would not sping. The tub is rellay loose and the unit is stopping becaseut is not able to see basket speed. I removed the agitator and the hub is bad. I completly smooth. Installed hub from van stuck. Unit is back to normal operations.; ordrng 1 W10528947 (drive hub kit), used 1 W10528947 (Drive hub) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Phoenix, MD 21131
Neil H.
Job Details: 06/21/2022
cx had shelf sent to her the one that came with unit defective and kept coming out put new one together and tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Rockville, MD 20853
Israel R.
Job Details: 06/21/2022
F0E5 Over load/ Customer complaint unti load and go is not working I tested the unit and found the dipenser was not in all the way. I clead the error tested diagnostics and is good. I then tested a normal quick cycle and the detergent is now dispensing detergent. I tested on 10x and the unit is dispensing. The customer asked if that it all. I let her know that the unit will decide how much detergent is dispensed. 10x is the most. She sais she is going to go back to pods becaseu is not enough and she cant smell it or see it when is washing. But she understansd the unit will not put a lot detergent because of energy saving. Unit is back to normal operations loosen connectionnat the dispenser pump
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Salisbury, MD 21801
Michael E.
Job Details: 06/21/2022
"Replaced drain pump. CX paid for labor, S&H, part and tax on CC. Unit is now working properly. Job is compelte"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/21/2022
cx complaint the unit is not washing or selecting cycles. checked the unit and found that the drain pump connector had come off. i reseated the connector and tested the unit. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Woodbine, MD 21797
Ricardo S.
Job Details: 06/21/2022
"Cx complains about a water leak, i ran diagnostic test mode, no error codes. valve. tub, pump, hoses, gearcase and pressure hose cks ok, no leak. then i ran rinse/spin,.. unit working ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Frederick, MD
Bernard M.
Job Details: 06/21/2022
"Replaced both parts per previous tech, and water still doesn't dispense from door. Ran test 25 and the inlet valve clicks without water. The reservior felt cold and could be frozen. Water does come out from the supply valve from house. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11346622 (reservior) and 1 WPW10368730 (water pad) and 1 W11556910 (UI)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23454
Branden R.
Job Details: 06/21/2022
"cx complaint not heating - electric dryer checked unit , found terminal block with thermal event on L2 . checked all safetys and everything checked good . unit will need new terminal block and wire harness just in case . power cord took alot of damage advised cx they will need a new power cord cx stated they will be contacting lowes . advised cx i cant reschedule due to not enough parts in stock at one location . ordering timer just in case was not sent with one .; ordrng 1 279393 (Dryer Terminal Block Kit) and 1 WP3397659 (Dryer Terminal Block) and 1 W10704067 (wire harness) and 1 wpw10185982 (timer)"
We serviced a
MAYTAG WASHER
Model MVWC555DW
Near Upper Marlboro, MD 20772
David J.
Job Details: 06/21/2022
Cx complaint oil in basket. Inspected unit and after talking to Cx. Learned muddy clothes were washed and found that wash plate was loose. Mud got under plate and caused muddy stains and rust. Removed plate and cleaned basket and plate. Re installed and tightened everything. Checked under unit and found everything was in tact. Adjusted feet and ran diagnostic cycle. Everything sounds and runs perfect. Re calibrated unit and unit is now working as intended.
We serviced a
WHIRLPOOL OVEN
Model KSGB900ESS3
Near Elkton, MD 21921
Alexander W.
Job Details: 06/21/2022
"CX stated unit smells like its burning gas. inspected tested and verified cx complaint unit is working fine the smell of gas being burnt off smells like some liquid propane came through the unit, suggest gas company come out and inspect tank and manifold under house to see if there is an issue there. unit is working as desgined job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Carrollton, VA 23314
Anthony D.
Job Details: 06/21/2022
cx complaint heating element physically damaged checked unit found heating element to be in two pieces did not have element with me shceduled return date of 6/27/22 cx request am appointment; schdld next appmnt for 6/27 MON am
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Dumfries, VA 22026
Robert W.
Job Details: 06/21/2022
CX Complaint is the unit isnt cooling. Inspected unit and found the evap frozen over defrost evap and found the harness is damaged and is not allowing unit to defrost ordering harness.; ordrng 1 W11546681 (Harness FC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 06/21/2022
Cx complaint unit is not working properly inspected unit found ice maker is kicking out ice but it is not dropping into bin gets stuck in the shutoff arm ordering new ice maker assy to fix the issue; ordrng 1 W11548540 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Owings Mills, MD 21117
Justin S.
Job Details: 06/21/2022
the lights and control do not illuminate when the door is opened. found the door switch is not changing in open or closed. replaced the door switch with preid and tested. the lights and control now illuminate when the door is opened. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV03
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/21/2022
came out to repair the sealed system. disassembled the unit as needed. replaced the compressor and checked for leaks. added R600 to the unit and made sure the pressure was good. unit is running as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dumfries, VA 22172
Robert W.
Job Details: 06/21/2022
"CX Complaint is the unit isnt running will start then shut off. Inspected unti and found the unit is giving error F1E6 and found the MW is working properly light comes on and cuts off when door is closed interlock is working properly pulled unit and found the AM getting power to Control 4903 relay and the cuts power to inverter, replaced control and tested. and found the inverter is not working properly and is cauing control to not send power. Ordering inverter; ordrng 1 W11325604 (Inverter)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC15POZPO
Near Timonium, MD 21093
Keith H.
Job Details: 06/21/2022
cx complaint is unit not making ice inpsected unti and found grid cutter broken ordering new grid cx paid in full; ordrng 1 W10919199 (grid-cuttr)