We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Myrtle Beach, SC 29575
Paul F.
Job Details:
11/02/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL MICROWAVE
Model JMDFS24JL01
Near ,
Justin W.
Job Details:
11/02/2023
cx complaint unit intermittently loses power. unable to duplicate issue. cx stated when this happens it does not do anything to turn breaker off or on. ordering control and second tech to assist in removal.; ordrng 1 W11445129 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Washington, DC 20008
Sherwood
Job Details:
11/02/2023
cx complaint not cooling. installed data loggers 1 in rc 1 in fc; saved tckt
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Newville, PA 17241
Andrew S.
Job Details:
11/02/2023
Cx complaint is that the unit is just filing and not washing. Upon arrival I found that the unit has an F8E1 error code. I then ran the cold and hot valve manually and found that the cold valve is not opening or allowing water in. I am ordering the valve. I was able to set the return visit for Tuesday 11/7 anytime.; ordrng 1 W11210463 (Valve)
We serviced a
KITCHENAID DISHWASHER
Model KUDI02CRBS1
Near Bethesda, MD 20816
Roberto I.
Job Details:
11/02/2023
"CX complaint unit randomly not draining.Tested drain several times, the unit drained every single time. Found drain pump running noisy, but no debris around impeller. Quoted repar $194.67, with $110 labor for drain pump WPW10348269 replacement. Cx declined; ordrng 1 WPW10348269 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Carlisle, PA 17013
Andrew S.
Job Details:
11/02/2023
"Cx complaint is that the unit is not spinning out clothes and is making a loud noise in spin. Upon arrival I found that the splutch is grinding in spin. I inspected the splutch and found that the nut is secured and there is no play or leaks on the gear case. I am ordering the splutch, belt and shifter. I was able to set the return visit for Wednesday 11/8 anytime.; ordrng 1 W10721967 (Splutch) and 1 W11611297 (Belt) and 1 W11481722 (Shifter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Towson, MD 21286
Dustin F.
Job Details:
11/02/2023
"Cx Complaint: food freezing on top shelfInspected unit, put unit into test mode 121 and tested damper, Found damper loud and noisy, getting stuck. Unit needs new damper control.; ordrng 1 WPW10594329 (Damper)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Carlisle, PA 17013
Andrew S.
Job Details:
11/02/2023
Cx complaint is that the door is falling open. Upon arrival I found that the RH hinge has separated. I was able to resecure the assembly. The unit is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVW5430MW
Near Nottingham, MD 21236
Dustin F.
Job Details:
11/02/2023
"CX complaint: unit having issues during cycle. Inspected unit, found Out of balance code. Found back right suspension rod came out of holder. resecured then ran test cycle and unit passed. put the EXACT same clothing into unit per CX and ran FULL Heavy duty cycle. unit working as intended. went over proper loading settings and detergent with CX."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Hampden Township, PA 17050
Andrew S.
Job Details:
11/02/2023
Cx complaint is that the unit is not getting a lot of hair out in the trap. Upon arrival I found that unit is working cleaning the clothes well. I found that the unit has no error codes. I called TL and informed them of all my findings. Per TL The unit is getting as much hair as it can. It is affected by the type of hair as well as other factors. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Silver Spring, MD 20901
Brian F.
Job Details:
11/02/2023
"Cx states unit won't turn on, tested and confirmed. Tested voltage at terminal block, found unit missing line voltage, only receiving 120 from one leg of the circuit, power cord passed continuity testing. Recommended cx contact an electrician to repair circuit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf555sdfz16
Near Reading, PA 19608
Cody H.
Job Details:
11/02/2023
"CX complains unit keeps shutting off randomly. CX showed technician video of issue, unit stops cooling as well as loses power during event. Unit is working on arrival but cx has concerns that unit will have issue return, Cx is within manufacture warranty. Ordering control to be used on return due to power down failures. office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11548534 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM0
Near Wilmington, DE 19804
Taylor F.
Job Details:
11/02/2023
"Cx complaint is unit not drying. Found the heater to be defective. Cx also states unit leaks a few drops of water from the front left corner every cycle. Cant tell if its leaking from the gasket or the dispenser. Ordering dispenser, gasket and heater. Cannot rescheudle at this time.; ordrng 1 W11177741 (gasket) and 1 W10703867 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Hanover, PA 17331
Drew B.
Job Details:
11/02/2023
cx complaint that unitu is flahing code f8e1 and also leaking everywhere. i foudn the inlet hose from the valve to the dispencer to have pin hole leak in it and spraying on the top of unit running out also ordering the drawer froim last trip it not being ordered with dispencing issues through drawer call to reschd; ordrng 1 WPW10435242 (valve with hose) and 1 WPW10365885 (drawer) and 1 WPW10446403 (handle)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Washington, DC 20005
Samuel R.
Job Details:
11/02/2023
used airflow meter.good poor airflow for electrical dryer.cx will need vents checked.unit is working as desgined.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near York Haven, PA 17370
Fred G.
Job Details:
11/02/2023
cx complaint unti is still intermittently not finishing cycle. clothes wet at end of cycle. console was also replace the cx stated screen was showing add garment with lights still on screen. i entered diag and found 0 saved error codes. test 12 I found unit finished without issue. ordering control. scheduled cx for 11/7/23; ordrng 1 W11550649 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fallston, MD 21047
Neil H.
Job Details:
11/02/2023
UNIT STILL LEAKING CALLED TECH LINE AND TOLD THAT FROM HIS THOUGHTS THE OUTTER DOOR/PANEL SEAL AND DOOR NOT LINING UP; ordrng 1 W11461688 ( PANEL)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near New Cumberland, PA 17070
Fred G.
Job Details:
11/02/2023
cx complaint unit isnt producing dry dishes. I found cx is not using rinse aid. I found heating circuit to have 6.5amps through it. unit is working as designed. unit checks good.;
We serviced a
AMANA REFRIGERATOR
Model AFD2535DES
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/02/2023
"Cx complaint water leak from the back, left door not closing properly.Inspctrd unit on the back, found IM fill tube disconnected from the elbow. Reconnected tube and replaced clamp using v/s part. Found also frozen fill tube, and defrosted it. Tested IM fill, it worked ok and the tube didn't leak. Tested left door, found mullion not returning in position ad hitting the right door, preventing the left door to open/close properly. Ordering mullion WP12722803B; ordrng 1 WP488878 (clamp (RI van stock)) and 1 WP12722803B (mullion), used 1 WP488878 (clamp) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx986sihz00
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
11/02/2023
Upon arrival I was able to access the lights and reconnect the harness. I found that the lights are now functioning. The ice maker is also producing ice. Job complete.
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS00
Near Fallston, MD 21047
Neil H.
Job Details:
11/02/2023
REPLACED THE CONTROL AND NOW PROPER VOLTAGE TO THE VALVE AND WATER NOW GOING INTO UNIT AND CYCLING PROPERLY
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Middletown, PA 17057
Fred G.
Job Details:
11/02/2023
"cx complaint unit isnt working. inspected unit and entered diag and found f7e1, f4e3. I found units wash motor is faulty. unit needs sump and motor to correct issue. once in please reach out to cx and set up a return visit.; ordrng 1 W11613479 (sump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Poolesville, MD 20837
Julian H.
Job Details:
11/02/2023
replaced parts pulled system to 30 inch vacuum holding for several minutes filled with 53gr of R600a & holding pressures MUST WAIT 24 HRS TO SEE UNIT COOL DOWN ABOUT 72 HRS TO SEE ICE
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Stafford, VA 22556
Tanner B.
Job Details:
11/02/2023
"cx concern the unit making a loud squeeling noise .. found idler weraing belt and rollers wearing. needs idler , belt and rollers; ordrng 1 W11162091 (belt) and 5 WPW10314173 (roller)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near The Plains, VA 20198
Daniel J.
Job Details:
11/02/2023
removed evap cover to install new gaskets after removing backing all four gasket adhesive not tacky not staying on fan scroll reordering gaskets; ordrng 4 w11676538 (gaskets)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Harrisburg, PA 17111
Fred G.
Job Details:
11/02/2023
I found FC temps were not keeping ice cream fozen. I found around 12 degrees FC. I removed evap cover and found first top 2 rows had a frost pattern. I checked pressures and found 15in vacuum and 0 psi high. I found shradder valve was faulty. replaced filter/dryer with van stock and charged system with 140psi of nitrogen and found 2-3psi drop in 40 mins. I called TL unit to be sent for review. WP will get in touch with me .; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/02/2023
"Cx complaint poor wash, not melting detergent.Ran diag, found 4-3 and 7-1. The wash motor didn't run during test cycle. Confirmed 120V supplied to the motor during wash. The heater worked ok. Ordering sump/motor assy W11025157. Return visit 11/14/23; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Cobbs Creek, VA 23035
Justin W.
Job Details:
11/02/2023
cx complaint of noisy operations. checked unit to find oil leaking from gearcase and covering components under unit. ordering parts needed to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11551646 (spanner)
We serviced a
JENN-AIR RANGE
Model JDRP536HM01
Near Alexandria, VA 22315
Jason A.
Job Details:
11/02/2023
CX complaint RANGE oven door doesnt close fully. Light stays on. Checked door install & removed & reseated = same issue. Fully open door is beyond 90degrees & over extended. Receivers are flat & flush with frame. Returning tech measure & check griddle performance. Measure griddle resistance & then amp draw when unit is heating. Call techline > JJ; ordrng 1 W11096984 (LEFT HINGE) and 1 W11096983 (RIGHT HINGE)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Clayton, DE 19938
Taylor F.
Job Details:
11/02/2023
"Cx complaint is unit not washing properly. Unit will wash sometimes and not other times. Found f1e2, f0e3, f8e1. All functions of washer are working properly including valve, drain and pressure system. Inspected motor and slider and all are in working order. This is a software issue or pressure sensor on control intermittenly working. Ordeirng control, cannot rescheudle at this time.; ordrng 1 W11510463 (control)"
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/02/2023
"Replaced parts, but this time the cavity lights didn't turn on at all, and didn't respond to the on/off button. Called tech line, after a few voltage check on the control, I was advised to replace the control board again. This new part seems to be defective for the second time. Tech line suggested to order the part directly from Whirlpool. Re-ordering control for the third time board W11334164. Removed light bulbs, and left them in the control box on the bottom of the unit.; ordrng 1 W11334164 (control board.(3rd re-order))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Reading, PA 19608
Cody H.
Job Details:
11/02/2023
"CX complains unit is hard to close on the left FC door. Cx opens door at 45* and lets go but door does not close fully on its own. Door needs closed manually to latch mullion into groove. Called techline and spoke to Chris who agrees unit mulion seems to be binding causing door to not close entirely unless pushed. ordering mullion to be used on return, return to be scheduled by office when all parts arrive.; ordrng 1 WP12028505AP (ref dr closer cam) and 1 WPW10311757 (rail-mulln)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Wilmington, DE 19804
Taylor F.
Job Details:
11/02/2023
"Cx complaint is unit dripping condensation on the the floor from the RC gasket. Found the door gaskets to be defective causing cold air to leak out and condensate on the outside of gasket. Ordering both RC gaskets, cannot reschedule at this time.; ordrng 2 W10917313 (gasket-dor)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP00
Near Lancaster, PA 17601
Justin L.
Job Details:
11/02/2023
Cx complaint ice build up in fc section. Found temps at 0F. Found signs of warm air entering unit. Removed drawers and cleared ice build up. Heated gaket to sit unit now checks good no further work needed
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HB01
Near Kingsville, MD 21087
Dustin F.
Job Details:
11/02/2023
"Cx complaint: Unit keeps giving off audio pings randomly and light inside turns off and on randomlyInspected unit, confirmed CX complaint found reed switch wasnt making good contact to frame. inspected frame and found units frame was damaged. contacted WP TL"
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ0
Near Gettysburg, PA 17325
Drew B.
Job Details:
11/02/2023
cx complaint that unit is pumping gas out when you turn the knob. and say its too strong... i found the igntor to work nomral and lights right away and correct NG orfice and cx needs to igntie before moving the knob over. cx not happuy but informed this is working normal.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fallston, MD 21047
Neil H.
Job Details:
11/02/2023
D/W FILLS AND THE WAS MOTOR TRIES TO RUN BUT DOESN'T ORDERING NEW SUMP; ordrng 1 W11613480 (Sump & Motor Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS25ILBT02
Near Silver Spring, MD 20910
Brian F.
Job Details:
11/02/2023
"Cx states ice falling onto floor instead of into bin. Inspected, found top half of ice bucket loose, reasembled ice bucket, reinstalled. IM was turned off when at time of service, ice in mold, turned on IM, harvest started, cubes fell into bin, ice dispenser working, ice door closing fully, IM filled after harvest. Cx states items in freezer get too cold, measured FC temp w/ probe between bags of frozen vegatables, measured 0* adjusted FC temp from 0 to 1. Unit is working properly."
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM00
Near Washington, DC 20010
Sherwood
Job Details:
11/02/2023
cx complaint still no cool and IM not working. arrived found rc evap drain blocked which was stopping cold air from circulating which is why IM is not working. IM rotated and filled. now that drain is clear rc is cooling better and IM should working correctly.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Hampton, VA 23661
Carl A.
Job Details:
11/02/2023
"while trying to sperated tubs from gear case,wash basket ceased to draive shaft of gear case could not get it to come out ordering addional parts needed for repairs; ordrng 1 W10752719 (basket) and 1 W11219115 (Outer Tub)"
We serviced a
WHIRLPOOL OVEN
Model GMC305PDQ2
Near Street, MD 21154
Neil H.
Job Details:
11/02/2023
THE LATCH IS NO GOOD SO WHEN I GOT THE DOOR OPEN CLOSED IT BACK DOOR LATCHES AGAIN LATCH IS NLA I CALLED THE WARRANTY AND THEY SAID THEY WILL REACH OUT TO CX AND FOR US TO CLOSE TICKET
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Newport News, VA 23601
Carl A.
Job Details:
11/02/2023
"cx complaint of unit makng noise and not heating ,checked unit to find the following error codes F4E3,F4E4,F4E1F3E6,checked unit to find the following issues with unit idler stopped not allowing belt to move freely over rolloer and open thermsitor and thermalcutt as to why unit will not heat ordering parts needed for repairs; ordrng 1 WPW10547292 (pulley-idr) and 1 WP8577274 (Thermistor) and 1 280148 (Thermal Cut Off)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Dunkirk, MD 20754
David J.
Job Details:
11/02/2023
"Customer complaints consul is starting to peel up due to defective. UI arrived today in verified complaint found some moisture inside which is causing display to not be fully illuminated, ordering all parts for return visit, and will repair when parts arrive ; ordrng 1 W11460908 (Touch panel black) and 1 W11460962 (Control ui) and 1 W11627526 (Ui harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW
Near Hampton, VA 23666
Carl A.
Job Details:
11/02/2023
"cx complaint of unit taking too long to dry,checked unit to find no error codes at this time ,tested ran unit heating as it should ohmed out all componets checked within spec ,did advise cx to get vent clean was unable to duplicated problem at this time unit works as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Washington, DC 20011
Sherwood
Job Details:
11/02/2023
"cx complaint leaking. arrived and notice water residue from float switch gasket but dw never leaked while in home ran in prowash, normal and quick wash. advised cx to monitor and take video of leak if it leaks again."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Yorktown, VA 23693
Carl A.
Job Details:
11/02/2023
"cx complaint of unit not draining checked unit to find the foloowing error codes F9E1,F8E2,F8E4,ohmed out drain pump at 33.5 k ohms ,pump recviing 120, unit also fell under Technical Service Pointer replaced heater and drain pump tested unit works as designed break down as follows parts needed 1/W11537778,HEATER,1/W11412291,drain pump,service call break down as follows service call 139.00part 100.97shipping 15.00labor 110.00sub total 364.97tax 6.06.grand total 371.03deposit 371.03; used 1 W11537778 (HEATER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVY04
Near Laurel, MD 20708
Alexander D.
Job Details:
11/02/2023
cx complaint unit leaking again but intermittently now. floor boards are starting to discolor and warp. inspected unit and verified complaint. took pic of floor damage. had cx dispense water while i inspected the coupler we installed last time. coupler is not leaking. found big sheet of ice in bottom of fz from clogged drain. unclogged drain and cleaned out tube. cleared ice with steamer. tested unit. unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model MES8800FZ2
Near Gettysburg, PA 17325
Drew B.
Job Details:
11/02/2023
cx complaiont that unit is not powering on they thought when they dropped jar on the console the impact took out the baord.. but not correct seen moisture signs on the control...causing shorting out the power and also the bottom panel on the internal oven is having issues..flaking the finish will need the bottom panel/.; ordrng 1 W10777210 (bottom oven) and 1 W11203729 (console) and 1 W11050555 (control) and 1 W11122852 (control) and 1 W11025616 (ribbon)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Washington, DC 20001
Samuel R.
Job Details:
11/02/2023
cx complaint unit does not work.inspected unit and coudl confirm.found error code f6e0 and f1e0.reset power and unit would not respsond.followed steps in tech sheet and found cpntrol and ui to both be bad.unit will need main control and ui replaced.W11205353 W11205353; ordrng 1 W11339755 (console) and 1 W11205353 (main control)
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near Oakton, VA 22124
Christian C.
Job Details:
11/02/2023
Cx complaint clothes got stuck under agitator and there is a loud sound whenever unit is spinning. Inspected unit whenever in spin there is a loud grinding noise. Tried to remove agitator screw but it just keeps rotating and clicking. Screw is stripped into gearcase. 2 count 2 tech tub repair.; ordrng 1 W10811960 (basket) and 1 W11550891 (agitator) and 1 W10752187 (washplate screw) and 1 W10909670 (spanner nut) and 1 W11219115 (outer tub) and 1 W11393685 (gearcase) and 1 W10734521 (splutch)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Washington, DC 20018
Samuel R.
Job Details:
11/02/2023
replaced part and tested unit.now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Huntingtown, MD 20639
Shawn D.
Job Details:
11/02/2023
"cx complaint freezer is acting like a fridge not freezing anymore. inspected unit and conifmred issue unit is not going through defrost evap cover is frozen over bad snapped pic. i then cycled power went into diag and defrost sensor is showing open snapped pic, ran defrost cycle and heater is working. cleared all ice vacumed out pan then grabbed pre id sensor, repalced sensor went back into diag and now is reading good. told cx to give unit 24hours to cool down. unit is good to go"
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Randallstown, MD 21133
Justin S.
Job Details:
11/02/2023
cx says the unit is getting a f8e3(overflow) error code in memory. found the unit does have the f8e3 in memory. ran the diagnostic and the unit is filling draining and spinning good. cannot duplicate fault
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/02/2023
Per previous diag I was able to access and replace the orion board. i then allowed the unit time and found that the compressor has activated and is now functioning. I then verified that the FC began cooling. I informed the cx to watch the temps for 24 hrs before adding products. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Owings Mills, MD 21117
Justin S.
Job Details:
11/02/2023
replaced the mag diode cap and trans. tested and the unit is heating good. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Huntingtown, MD 20639
Shawn D.
Job Details:
11/02/2023
replaced compressor dryer coupler gasket and ice maker then vacumed system down and filled to 4.5oz plugged unit in and ice maker filled with water and compressor kicked on and started cooling. unit is good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near ,
Thomas B.
Job Details:
11/02/2023
Removed and replaced the door panel tested for proper use unit now functions normally. Home is only on street very end of street
We serviced a
KITCHENAID OVEN
Model kgcd807XSS01
Near Ashburn, VA 20148
Demonte S.
Job Details:
11/02/2023
Installed the Cooktop. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Richmond, VA 23233
Joseph D.
Job Details:
11/02/2023
Cracked wheel had come off lower rack and melted to element ordering wheel and unit working properly; ordrng 1 W11551383 (Wheel)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lebanon, PA 17046
Cody H.
Job Details:
11/02/2023
"CX complains unit is making noise during cycle. CX is within manufacture warranty. Ran unit through diagnostic test, unit made loud squeeling sould during spin cycle from under unit. Inspected under unit and found actuator not opening the whole way causing excessive rubbing on the splutch. Was able to replace both actuator and splutch with pre i.d parts, calibrated and tested unit, unit was a little unlevel causing off balance issues, releveled unit and retested unit now works as designed, no further work needed. CX EMAIL ADJUSTED"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Powhatan, VA 23139
John P.
Job Details:
11/02/2023
"Upon arrival CX had supply line disconnected from unit, CX stated supply line was leaking into tray advise that was reason why alarm was going off, explained to CX cycle selection and operation advised supply line is not supplied by manufacturer and would need to replaced and reconnected to unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/02/2023
"Cx complaint is there having issue with dispenser. Inspected unit and found the dispenser is working properly, CX had an older fridge with a different style dispenser and isnt use to the way this works. Unit is working as design nothing wrong with unit. CX instruction."
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Midlothian, VA 23112
John P.
Job Details:
11/02/2023
On arrival CX had turn unit off turned it on unit filled flushed compressor on circulation pumps tested unit through test cycle ice plate frosted water level filled to proper levels unit currently working advised if unit doesn't make ice to just leave it on and call us back
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Columbia, MD 21045
Alexander D.
Job Details:
11/02/2023
"cx complaint unit keeps giving open/close door error. inspected unit and verified complaint. found unit needs interlock kit. quoted 286.33. cx paid 139.00 service call fee with c/c and said hes going thru his insurance and will call back to continue with repair after he hears back from them. cx owes 147.33 to continue with repair, advised service call fee is good for 30days; ordrng 1 W11244490 (interlock kit)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Goochland, VA 23063
Thomas B.
Job Details:
11/02/2023
Cx complaint unit is not working properly inspected unit found outer door came off quoted 527.40 cx declined paid 139.00 service call; ordrng 1 W10889332 (door/mw)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/02/2023
cx complaint unit making alot of noise with nothing in it . checked unit and found error codes for bad valve aong with off balance error . tested and found bad bearing on unit causing alot of noise also while testing found bad cold valve not properly putting in cold water while washing found gasket twisted allowing water to drip out of unit while running . ordering all parts for repair along with 2 tech; ordrng 1 W11460604 (tub) and 1 W11316766 (shock) and 1 W11316255 (hot valve) and 1 W11316256 (cold valve) and 1 W11314648 (gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details:
11/02/2023
Removed and replaced the sump Assy and control tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Camden, NC 27921
Austin D.
Job Details:
11/02/2023
W10802701 control 435.54W10856615 fan scroll 236.54cx complaint the unit is making a constantly making a beeping noise. found that the evap fan motor is shorted out. unit needs a new control and fan motor to resovle the issue. quoted cx and they wanted to talk about it before going ahead with servcie. advsied them it is good for thirty days. cx agreed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23227
Chris B.
Job Details:
11/02/2023
cx comp unit will not power on and lid is stcuk shut adn clothes within unit insp unit comf cx comp found 120v to control adn no green light found dp within range unit will need control W11419171 to complete repair collected 140 sc 15 ship 222.14 part 13.33 tax 110 labor cx paid in full 500.47 cc; ordrng 1 W11419171 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB10
Near Selbyville, DE 19975
Michael E.
Job Details:
11/02/2023
CX complaint: frost in FC. Tested and verified complaint. I found FC door gasket not locked in on top and left and frost pattern accross top going back from FC door. I corrected gasket and tested and it seems to be holding strong. If this problem returns a FC door gasket may be needed. Unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details:
11/02/2023
Cx complaint unit is not working properly inspected unit found led lights out changed all lights tested for proper use unit now functions normally
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/02/2023
with the help of AS we were able to access unit and replace the MW control as per previous visit. I found same results. I called TL was told to replace door switches. I called office. office to take care of part for cx. scheduled cx for 11/7/23; ordrng 1 W11033422 (interlock harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Moseley, VA 23120
John P.
Job Details:
11/02/2023
Found LEDs not illuminating ordering kit per pointer.; ordrng 1 W11683243 (LED kit)
We serviced a
MAYTAG MICROWAVE
Model MMV4205BAW
Near Lancaster, PA 17603
Justin L.
Job Details:
11/02/2023
"Cx complaint unit not heating. Was able to access unit and tested and found loud buzzing and no heat. Ran unit again and unit shut off then after a minute powered back on. Will need transformer, magnatron, diode, thermostat, and noise filter board. noise filter, thermosat, transformer and diode are NLA. If parts are found office will need to reach out and set return; ordrng 1 8206562 (capacitor) and 1 DE91-70063D (diode NLA) and 1 DE26-00125A (transformer NLA) and 1 DE47-20007A (thermostat NLA) and 1 WPW10126786 (magnatron) and 1 DE96-00400B (noise filter NLA)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJZ00
Near Richmond, VA 23228
Chris B.
Job Details:
11/02/2023
cx comp unit leaks inps unit found evap drip tray over flowing also found gap in rc door sealed gap with heat gun tested unit working as desighned did drain tray
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near New Freedom, PA 17349
Sal R.
Job Details:
11/02/2023
"CX complaint is that the unit is ot making ice. I found that the unit unit has a E5 error in test 56. I also ran test 57, 45, and 36 . I found the icemaker to harvest, the water to fill and the fan motor to run. I did foind low water pressure at the dispenser. I advised CX to replace the filter. CX has not replaced the filter since 11/22. Once the parts are avalible, please have someone form teh office call to set a return date.; ordrng 1 W11658802 (icemaker)"
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM01
Near Baltimore, MD 21211
Shane M.
Job Details:
11/02/2023
cx complaint the unit isnt making ice. found 120v to icmkaer. tried jumping water valve. can hear solenoid clicking. quote for the repairs $535.82 cx paid svc by CASH. WPW10312696 W10882923
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details:
11/02/2023
Cx complaint unit getting condensation inside. Was able to access unit and found that the gaskets were dislodged. Pressed in and heated to sit but the channels of the door is too wide and gasket continues to fall out. Ordering doors which will ship to cx and they will contact us to set return; ordrng 1 LW10798951 (fc door stainless) and 1 W11178521 (name plate) and 1 LW10798950 (rc door stainless)
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/02/2023
Arrived to the unit pulled out and unplugged .. if power is applied the drain pump constantly runs and door locked.. found 3-1/8-3/9-1 errors , pointing to possible issue w/ pressure system . verifed continuity from acu to pressure switch and verified 5vdc from j28 p-1/p-4.. airtrap/ pressure hose clear .. no kinks or breaks in hose.. Finally got unit out of lock out mode and completed a diag cycle. informed cx the issue could return, recommend switch replacement . CX Paid svc call only , left qoute. Job complete"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Williamsburg, VA 23185
Orbie
Job Details:
11/02/2023
"cx complaint unit has piece broken in microwave. verified complaint. found support holding element up broken. unit needs support to complete repair. cx advised me store she bought it from advised her it was an easy fix and would be done on thurdsay. 2 tech built in oven/microwave removal; ordrng 1 W10909479 (support)"
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ2
Near Chesterfield, VA 23832
John P.
Job Details:
11/02/2023
CX complaint center burner not lighting all the way around checked burner head found burner head with grease in crevices would need to clean burner head also advised convection fan cycles off and on unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Dover, PA 17315
Bernard M.
Job Details:
11/02/2023
"Cx complaint unit leaks. Inspected RC and found water up inside top panel. Removed panel and found the triple valve leaking. Dispensed water and gushed out all around the valve housing. All connections were secure and no water leaked. Ordering valve, once part is in contact cx to reschedule; ordrng 1 W11579561 (triple valve)"
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Alexandria, VA 22314
Jason A.
Job Details:
11/02/2023
CX complaint RANGE HOOD doesnt work. Smell & smoke stays in kitchen. Smoke alarm going off. Checked motor runs & good suction at filter at low to med to high. Checked damper is sticking. 1 half was not moving. Straighten out bent housing & test damper opens & closes > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/02/2023
Cx complaint is the food in RC is freezing. Inspected unit and found the unit is freezing things on the left side of RC found damper not closing. Replaced damper and tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details:
11/02/2023
Replace pulley cover and unit nail operating safely no error codes no other issues detected leveled calibrated
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near York, PA 17401
Bernard M.
Job Details:
11/02/2023
"Cx complaint unit makes noise during fill and won't complete cycles. Entered diag and found error code F8E1 long fill. Ran test and during fill the inlet valve made loud noise and was slow to fill. Unit completed cycle without any other issues. Ordering inlet valve, once approved contact cx to reschedule; ordrng 1 W11210459 (inlet valve)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Lanexa, VA 23089
Orbie
Job Details:
11/02/2023
cx complaint unit not making ice. checked unit. test 2 solid. test 3 solid. test 4 solid. test 5 solid clean and solid ice with empty res. unit not adding water. replaced recirc pump. unit now pumping water. put unit into regular mode to see if ice would form. ice indeed forming on plate. advised cx to monitor unit to verify operation and to call back if unit still having operational issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Newport News, VA 23608
Carl A.
Job Details:
11/02/2023
replaced tub tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Providence Forge, VA 23140
Orbie
Job Details:
11/02/2023
"cx complaint unit leaks after cycle. verified complaint. found old style tub ring causing water to splash over side and down onto floor as per SP W11651001. called tradecare to try to help cx w/ cost. spoke to demetrius. unable to help cx due to age. called office spoke to LW, scheduled for 11/7/23. CX PIF; ordrng 1 W11590590 (tub ring)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stewartstown, PA 17363
Sal R.
Job Details:
11/02/2023
"CX complai t is that the unit is not opperating and will not start a wash cycle. I found that the unit had a stored F6E3, F7E4, and F1E2. I was able to clear the codes and run a auto test. I found in the test that during the spin cycle the washplate sun , but no movment form the basket. Test finished and repopulated a F7E4 error. I was able to access the under side of the unit and rremoved the rotor cover. I found a broken/frayed nueral wire at the motor connector on the main harness. I am orderign 1 main harness (MVW7232HW0). Once the contract is apporved, please have someone form teh office call to set a return date. Please see pic's in SDQP.; ordrng 1 W11568984 (Main harness)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Midlothian, VA 23112
John P.
Job Details:
11/02/2023
CX complaint unit not working checked unit found clutch shorted out ACU.W11419171 $222.14W10754448 $91.99W11394572 $131.75$110 labor$15
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near York, PA 17403
Bernard M.
Job Details:
11/02/2023
"Cx complaint of gas scent while preheating. Cx had gas company out to do CO2 readings and they found 204 parts per million while oven was preheating. No signs or smells of gas leaking. No errors in diag. Ordering CO2 detector to take readings after preheat cycle is complete and document with TL. set return for 11/9, office will contact cx with time frame. Cx paid $139 service fee; ordrng 1 CO2 detector"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Virginia Beach, VA 23455
Lucas R.
Job Details:
11/02/2023
"cx complaint lid not closing, checked unit found glass seperating from lid, lid cracked at left hinge, all ther loads checked good, quoted cx part W11130236 lid,$225.68, labor $110.00, shipping $15.00, tax $13.54, total $503.22, cx unsure if repair or replace at this time"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chambersburg, PA 17201
Drew B.
Job Details:
11/02/2023
cx complaint that unit is not goung down and ran all night where breaker turned off reset breaker tested and foudn the heat and door switch and etc all work element cycles and checks good. found the unit to have bad timer will need replaced amd call to rteschd.; ordrng 1 W11685947 (timer)
We serviced a
WHIRLPOOL COMBO
Model WOC54EC0HS20
Near Maryland City, MD 20724
Alexander D.
Job Details:
11/02/2023
"cx complaint oven cooling fan runs nonstop after turning oven off. fan will run overnight and cx has to turn breaker off to get it to stop. cx said cooking performance isnt affected. no errors stored. temps sensor reads 1098ohms at room temp but may not read right once its hot. replaced temp sensor. advised cx to let unit preheat to 350 when she gets home from work, then turn unit off and see if issue persists. if cx calls back, send tech with control(W11261167) may be relay getting stuck on."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fulton, MD 20759
Alexander D.
Job Details:
11/02/2023
cx complaint 3rd rack doesnt slide in and out all the way. inspected unit and verified complaint. found front left wheel came out of track. reinstalled 3rd rack. tested unit. unit is now working properly
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Alexandria, VA 22314
Jason A.
Job Details:
11/02/2023
CX complaint RANGE hood damage. Verify & document damage of case / enclosure. Non-repairable. Called techline SR. > JJ
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Newport News, VA 23602
Carl A.
Job Details:
11/02/2023
replaced dispencer tested and calibrated unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Poolesville, MD 20837
Julian H.
Job Details:
11/02/2023
CX complaint about unit always washing on hot cycles put unit on test mode no errors then did a component activation found hot water on cold found also that unit had a small leak from drain line secured clamp in position to stop leak & found water lines reversed fixed this & working properly
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Warrenton, VA 20186
Daniel J.
Job Details:
11/02/2023
washer customer complaint clothing wet at end of cycle checked errors one for lock failure and oversuds ran diag complete no errors after ran quick wash spins good flow good and draining checked pressure hose clear no blockage ran another quick wash good no suds no errors ordering pressure switch and latch diag led on control steady blink; ordrng 1 W11565030 (latch) and 1 W11316246 (pressure switch)