We serviced a
WHIRLPOOL OVEN
Model RBS245PDT14
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/30/2022
"cx complaint unit not heating properly, bake element never comes on and broil element stays on forever and cx has to turn unit off. went over oow pricing and cx declined service, would rather buy new considering age of unit. no service provided, no money collected"
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Reisterstown, MD 21136
Andrew H.
Job Details: 11/30/2022
Installed service kit provided by cx. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near York, PA 17404
Sal R.
Job Details: 11/30/2022
CX complaint was that the light would not come on when the door was opened. I found a faulty door switch. I replaced the switch and found that the light came on only when the switch was in a closed postion. I reversed the wireing and found the same concerns. I replaced the control and again found the same concerns. I am reodering 1 new door switch (W11384469). Return date set for 12/6; ordrng 1 W11384469 (door switch 36 @ tribs)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, VA 23059
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Washington, DC 20009
Samuel R.
Job Details: 11/30/2022
cx complaint unit is not working.inspected unit and found no error codes tested unit and found unit to heat properly on all elements.unit makes noise from metal expanding when its up.also other sound is relay goinf off during bake.unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Baltimore, MD 21209
Andrew H.
Job Details: 11/30/2022
"Replaced all parts and tested unit, unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CW6
Near Elkridge, MD 21075
Justin S.
Job Details: 11/30/2022
the unit is heating good but the mounts are damasged and need to be replaced; ordrng 2 W11122643 (nut)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Sterling, VA 20164
Christian C.
Job Details: 11/30/2022
Cx complaint unit dispenses water slowly. Inspected unit tested water with filter in and water is slow. Removed filter and water is still slow. Installed my water bypass cap and water flows strong. Ordering filter head and filter.; ordrng 1 W11346623 (filter head) and 1 EDR4RXD1 (filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Towson, MD 21286
Keith H.
Job Details: 11/30/2022
7735164478 cx complaint is evap froazen again. i. i called techline and did the heater readings 103.5amps which is good. the thermistor. i was told by techline that the thermistor comes with evap ss tech needed 2 count; ordrng 1 W11368877 (evap) and 1 W11504449 (coupler) and 1 W11225184 (tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Edgewater, MD 21037
Shane B.
Job Details: 11/30/2022
installed orderd parts. door is sealing. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details: 11/30/2022
While replacing the element noticed belt not attached to drum went to reseat found motor pulley snapped ordering motor pulley and belt; ordrng 1 W10837625 (motor pulley) and 1 661570V (belt)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Petersburg, VA 23803
Chris B.
Job Details: 11/30/2022
replaced fc door sealed door advised cx to not put items ontop of unit to keep door from shutting tested unit working as desighend
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Wilmington, DE 19810
Andrew W.
Job Details: 11/30/2022
"Cx complaint is frosting in the freezer and low cooling in the fridge. inspected and verified complaint. found fc heavily packed with bags and food. this was hitting the bar of the inside of the fc door and not closing fully allowing the warm air in to cause frosting. the packed freezer is also imapacting the air flow to the rc. informed cx to move some of the product in the fc to allow for air flow and to help keep the doors shutting properly. unit is working as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details: 11/30/2022
"Found diverter motor just clicking and not moving water .. Replaced sump/ motor assembly , tested unit. no leaks , now working . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Norfolk, VA 23511
Anthony D.
Job Details: 11/30/2022
upon arrival opened rc door noticed door was damaged advised cx that i would have to order new door replaced fc door steamed gasket unit working as designed also did not have new nameplate advised cx i would order nameplate with new door also ordering 1 LOOK/LOOK 2 cnt to allow time to get on base; ordrng 1 LW10648584 (door) and 1 W11178521 (nameplate) and 1 LOOK/LOOK (2 count)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Reston, VA 20190
Christian C.
Job Details: 11/30/2022
"Cx complaint unit is not drying clothes. Inspected unit it is heating up, drum is rotating, vent seems clean. Checked lint chute and it is clogged with lint. Cleaned lint chute. Tested unit. Cx also tested unit. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Arlington, VA 22201
David J.
Job Details: 11/30/2022
Cx complaint Ive making was making a water on back wall. Arrived to unit and found fill tube to be pressed against ice maker and causing it to splash out. Adjusted fill tube extension and unit will no longer splash. Ice maker is working as designed. Unit is also working as intended job complete
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GLO
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 11/30/2022
"Replaced parts and ran a test cycle. The unit washed and drained ok, the dispenser opened."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 11/30/2022
"no operation. new residence, found wire locking breaker to microwave in off position. removed wire, turned breaker on and tested unit. working properly"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Jarrettsville, MD 21084
Keith H.
Job Details: 11/30/2022
repalced door that came with gasket
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westminster, MD 21157
Brian R.
Job Details: 11/30/2022
came out to replace Deli UI and it was full of water and a broken wire at the harness. cant install new part and will need to order a new deli door. took temp readings of 0 in Freezer and 33 in Fridge and 21 through Ice Maker. cx said at times theres a clicking or tapping when fan comes on. unit still needs parts as unit has more issues. as soon as everything goes through and cx gets door office will schedule.; ordrng 1 W10815669 (Deli Door Stainless) and 1 W10846539 (IM Fan) and 1 WPW10675033 (Control) and 1 W11330971 (UI Black)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHP519ESS6
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/30/2022
"Cx complained the unit did not heat. Installed new magnetron, diode and capacitor per wp and tested and it now heats. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, PA 17520
Justin L.
Job Details: 11/30/2022
As per previous visit was able to access unit and replace part. During replacement found that the slides and hinge had failed as well. Ordering the parts needed and office will need to set return.; ordrng 1 WPW10128850 (slide arm kit) and 1 W10874474 (hinge) and 1 461967570351 (torsion spring) and 1 461967750494 (support) and 1 W11214480 (slide arm) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, VA 23059
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Reston, VA 20190
Christian C.
Job Details: 11/30/2022
Cx complaint knob is cracked. Inspected unit and center of knob is cracked not allowing to catch switch stem to turn on burners. Advised cx that this is not covered. Cx will call whirlpool to try to get this covered. If cx calls back with auth order W11517335-knob.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hanover, PA 17331
Drew B.
Job Details: 11/30/2022
replaced both prts no issue and now checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Williamsport, MD 21795
Danny R.
Job Details: 11/30/2022
unit is built in will need two men to remove also a compressor this issue could be caused by a bad compressor too last tech never pujlled ouyt bc of this built in issues called mr to verief and will need two men and compressor; ordrng 1 W11125124 (compressor) and 2 2men (look lok 2 men)s and 3 3callcount (llook look 3 call count)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Norfolk, VA 23511
Anthony D.
Job Details: 11/30/2022
upon arrival opened rc door noticed door was damaged advised cx that i would have to order new door replaced fc door steamed gasket unit working as designed also did not have new nameplate advised cx i would order nameplate with new door also ordering 1 LOOK/LOOK 2 cnt to allow time to get on base; ordrng 1 LW10648584 (door) and 1 W11178521 (nameplate) and 1 LOOK/LOOK (2 count)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EWH1
Near Washington, DC 20007
Samuel R.
Job Details: 11/30/2022
installed gaslet and tested unit.no leaks.ordered two dorr gaskets by accident ordering corrrect part W11223838 1 tribles; ordrng 1 W11223838 (sheild)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Washington, DC 20002
Samuel R.
Job Details: 11/30/2022
replaced part and tested unit.gear case was not the part making noise as per pervious techthe part making noise is the motor W10890624 8 tribles was not able to reshedule with cx due to them having to leave; ordrng 1 W10890624 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW02
Near Reston, VA 20194
Christian C.
Job Details: 11/30/2022
Installed upper and lower cam. Issue still persists. When FC door is almost closed it jumps and makes a knocking noise. Called techline. SR#7735167461. Advised to replace upper and lower cams and add perma gum. Ordering cams and permagum. Parts none at upper marlboro 10+ at whirlpool.; ordrng 1 W10876198 (cam FC lower) and 1 WPW10248015 (cam FC upper) and 1 212643 (permagum sealer)
We serviced a
WHIRLPOOL COOKTOP
Model MER8800FZ3
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/30/2022
Cx complained the units burners and oven did not work. Inspected the unit and found there is a broken wire. Installed a bare wire adaptor and tested and it now heats. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details: 11/30/2022
Prior work performed do not see parts installed ordering parts per prior technician notes; ordrng 1 W11483553 (Tub seal) and 1 W11573703 (Left door hinge) and 1 W11573702 (Right door hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Upperville, VA 20184
Daniel J.
Job Details: 11/30/2022
unit not agitating or spinning ran diag noise from motor slight hum removed cover inspected cam able to move basket while spinning by hand but vertical movement on gear cse top and bottom ran calibration no movement from pulley sugguested motor and also gearcse customer declined paid 120 for service call
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/30/2022
"cx complaint banging noise, checked unit found no error codes, ran cycle with 5 towels, noise coming from hoses hitting back panel, and back panel vibrating on frame secured hoses with zip ties, and added foam gasket to bottom of panel, tested several times, unit working as designed, called techline spoke with travis"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 11/30/2022
"cx complaint unit leaking and lid broken , checked unit and found inlet valve unseated leaking at rubber uninstalled and properly reseated and inlet valve no longer leaking , found lid on both sides broken and no letting unit lock , qouted cx for lid and cx refused repair for lid . cx paid service call and unit is no longer leaking ."
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Richmond, VA 23221
Jerod R.
Job Details: 11/30/2022
"tested unit found unit drain pump is becoming weak and not pumping as it should , ordered new drain pump, will need 2 men as unit is stacked; ordrng 1 W11458345 (drain)"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, VA 23666
Justin W.
Job Details: 11/30/2022
replaced element tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gainesville, VA 20155
Demonte S.
Job Details: 11/30/2022
Installed the Agitator. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Petersburg, VA 23805
Chris B.
Job Details: 11/30/2022
replaced heater elm tested unit insp for leaks working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/30/2022
"Installed new console and tested unit. control getting 120vac but no coming on. removed ui and control working.. it was working intially , unit needs new ui , harness and control; ordrng 1 W11460962 (ui) and 1 w11462458 (control) and 1 W11627526 (harness ui)"
We serviced a
WHIRLPOOL RANGE
Model MET8800FZ01
Near Norfolk, VA 23513
Anthony D.
Job Details: 11/30/2022
cx complaint of f2e1 checked unit to find membrane on control melted from thermal event on cooktop quoted cx $120 service call $110 labor $240.06 part $15 shipping $14.40 tax totaling $499.46 cx agreed and paid $389.46 cx will owe $110 for labor on return visit; ordrng 1 W10903065 (assembly membrane)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/30/2022
Cx complained the unit did not dispense ice or water. Inspected the unit and found the arm was broken on the seperator so could not hit the switch. Installed new seperator and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Tanner B.
Job Details: 11/30/2022
"metallic noise during spin, unit needs gearcazse, clutch and belt .; ordrng 1 look (look) and 1 2ct (2ct) and 1 W11449840 (gearcase)"
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22102
Jason A.
Job Details: 11/30/2022
CX just moved in. Toll bros builder replaced part. CX did not want us to work on unit. If CX calls back order 4 (12) - W11632139 LEDs per TSP W11606409 Rev E / S84638
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Scottsville, VA 24590
Kyle A.
Job Details: 11/30/2022
Cx complaint of having to run two cycles to dry clothes. Did confirm moisture sensor failed diagnostic test and ui has a stuck key. Ordering ui and moisture harness.; ordrng 1 W11419059 (Ui) and 1 WPW10298258 (Moisture harness) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hopewell, VA 23860
John P.
Job Details: 11/30/2022
"Upon arrival CX stated unit started to cool fine few days after tech left and started to make ice, checked temps and found ff at 38 and freezer at 6 degrees and unit was running. Advised CX if unit acts up to call us back. Unit working as designed at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Williamsport, MD 21795
Danny R.
Job Details: 11/30/2022
"unit had a bad cap it wouldnt power the motor replaced with van stock checksok; ordrng 1 w11395618 (cap look look dr vs), used 1 w11395618 (cap look look dc vs) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/30/2022
"replaced control. noticed alot of moisture and some mold on vent, more than likely causing f8e4 float switch open error. after talking with cx, f9e1 issue sounds like drain pump overheating in test cycle because they said drain pump will start working again after it cools down. advised cx its possible replacing control fixed f9e1 issue but would like to have drain pump with us when we come back for vent and we can refund it if not needed. also noticed heater still has brass bushings and needs replaced per service pointer. S17304 to cover heater. ordering heater drain pump and vent. quoted 195.56, paid in full with c/c. call cx to schedule return visit once we have eta on parts. tested unit, found new control already has f7e1 error stored but test cycle completed properly; ordrng 1 W11414073 (vent(90.13)) and 1 W11412291 (drain pump(94.36)) and 1 W11537778 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, VA 23323
Zachery R.
Job Details: 11/30/2022
"cx complaint no cool, checked unit, unit at room temp, checked compressor, ran test 4, compressor reading 18 amps. spoke with AR, was advised to order ss components, ordering ss parts to complete repair.; ordrng 1 W11506635 (coupler) and 1 W11506621 (lockring) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504445 (coupler) and 1 W11109499 (drier-tube) and 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 W11504450 (lockring) and 1 W11411956 (condenser) and 1 W11504445 (coupler) and 1 W11504431 (coupler) and 1 W11224256 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stafford, VA 22554
Tanner B.
Job Details: 11/30/2022
"installed new auger/ yoke, tested unit . job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Odenton, MD 21113
Israel R.
Job Details: 11/30/2022
"Customer complaint unit is not cooling. I found the unit is not one. I plugged it in and as soon as i started it the compressor was buzzing. I removed the cover and found no frost even though the compressor is on. I tested amps and the compressor is reading 4.1 amps. Locked up compressor. ORdering compressor, dryer, coupler and evap. Called office and schedule for thrusday 8th dec.; ordrng 1 WPW10507886 (compressor) and 1 W10843121VP (drier-tube) and 1 W10836706 (evaporator) and 1 W11506635 (Coupler)"
We serviced a
IKEA REFRIGERATOR
Model IX6HHEXDSM01
Near Baltimore, MD 21212
Keith H.
Job Details: 11/30/2022
arrived and unit still working fine i repalced control told cx to keep an eye on it and call back if needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 11/30/2022
Was able to access unit. Replaced dual valve and deiced inside where water was over flowing due to old valve. Unit now works as designed. no further work needed
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Chesapeake, VA 23323
Zachery R.
Job Details: 11/30/2022
"cx complaint unit squeeling, checked unit, come to find idler pulley stiff, applied grease to shaft and pulley, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/30/2022
"CX Concern was thzt the unit wouldnt complete clean washer cycle, would shut down while sensing .. Installed new control and recalibrated unit and ran a diag cycle .. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17603
Justin L.
Job Details: 11/30/2022
cx complaint unit not cleaning dishes. was able to access unit and found F4E3 motor not running. Found motor getting voltage but not spraying. Was able to replace part with pre-id and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/30/2022
"cx complaint door was stuck shut was able to get open and found frost everywhere, found top rack rod had come off and was blocking door from closing, allow large gap at top of gasket, frost was melting and refreezing, cleared all ice and made sure drain was clear, reassembled and reinstalled all racks correctly, and heat treated gasket, door closing properly, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Richmond, VA 23221
Jerod R.
Job Details: 11/30/2022
"tested unit found unit drain pump is becoming weak and not pumping as it should , ordered new drain pump, will need 2 men as unit is stacked; ordrng 1 W11458345 (drain)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Clarksville, MD 21029
Ricardo S.
Job Details: 11/30/2022
"Cx complains that the ice maker not working properly.. cx need to raise temp to get ice, inspected unit,t he Fc temp 0 degrees, the Rc temp 43 degrees, ice box fan and fill tube cks ok, the evaporator has too much frost build up, air flow issue .. order parts; ordrng 1 w11578030 (evaporator fan) and 1 W11224256 (cntrl-elec)"
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ04
Near Dover, DE 19904
Frederick R.
Job Details: 11/30/2022
CX complaint is door damage on delivery. Replaced FC door per prior diagnosis. Did not need UI because door came with one. Unit is now repaired and is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Richmond, VA 23236
Joseph D.
Job Details: 11/30/2022
this falls just outside of the serial range for service pointer https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11632927-reva.pdf. but is exhibiting the exact same symptoms. motor checks properly but intermittently shutting off and going straight to done. service pointer states to replace motor aka rotor stator; ordrng 1 W11195971 (stator) and 1 W11260238 (rotor)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chesterfield, VA 23838
John P.
Job Details: 11/30/2022
"CX complaint unit not working checked unit found bad actuator, replaced calibrated tested working as designed.; ordrng 1 W10913953 (Actuator JPV/S) and 1 W10913953 (Actuator JPV/S)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 11/30/2022
Unit is no longer at the store rtm states it was returned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20003
Shawn D.
Job Details: 11/30/2022
"opened system seemd full of froen. replaced compressor drier used coulers from v/s then vacumed unit down and filled and drier started leaking at the welds. went to van grabbed another drier and coupler instaled then vacumed unit down and filled to reocmended and got good pressure. unit is good; ordrng 2 WPW10143759 (UV DRIER SD V/S)s and 1 w10913906 (coupler SD V/S) and 1 w10890099 (coupler SD V/S) and 1 w10890115 (coupler SD V/S) and 2 W10891058 (coupler SD V/S)s and 2 w10890126 (coupler SD V/S)s, used 2 WPW10143759 (UV DRIER SD V/S), 1 w10913906 (coupler SD V/S), 1 w10890099 (coupler SD V/S), 1 w10890115 (coupler SD V/S), 2 W10891058 (coupler SD V/S), and 2 w10890126 (coupler SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ashburn, VA 20147
Ken M.
Job Details: 11/30/2022
"Customer complaint is that the unit is giving error codes, not running properly. Checked for stored error codes and found F7E4 & F7E3. Ran test cycle and the unit is not shifting properly. Inspection of the drive system found the rotor on the floor, bolt had backed out of the drive shaft. Loktite applied to the bolt threads and rotor resecured. Unit retested and is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Great Mills, MD 20634
Robert A.
Job Details: 11/30/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KSEB900ESS6
Near Oakton, VA 22124
Richard B.
Job Details: 11/30/2022
"CX complant. Oven not working. Inspected unit and found red wire burnt up on pigtail . Nut oon red wire going to terminal nut loose . Ordering terminal block and main harness, Further work needed,Not in stock , RB; ordrng 1 WPW10245259 (erminal block) and 1 W11454502 (harness)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Richmond, VA 23226
Jerod R.
Job Details: 11/30/2022
"tested unit found unit had leak at diverter, unit will need new sump assm. part is covered by 5 year warranty; ordrng 1 W10899563 (pump&motor)"
We serviced a
KITCHENAID RANGE
Model KSGG700EBS2
Near Washington, DC 20009
Samuel R.
Job Details: 11/30/2022
replaced parts and tested unit.now working properly
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Hedgesville, WV 25427
Danny R.
Job Details: 11/30/2022
gera case makes lots of noise and the gaskey on gear cazse is folded over leaking water into gear case will need gear case; ordrng 1 W11449840 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL OVEN
Model WFG320MOBW2
Near Lancaster, PA 17603
Justin L.
Job Details: 11/30/2022
"Was able to access unit, unit igniter not responding. igniter ohmed and showes O.L. but is recieving voltage. Ordered igniter for return visit, spoke to parts specialist and set return visit upon availability of parts.; ordrng 1 W11176454 (Igniter)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Glen Allen, VA 23059
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint unit not making ice. Found recirculuation pump not sensing water level. Confirmed fill, drain function of unit. Ordering recirculation pump and control in the event that the pump damaged it when failing.; ordrng 1 W11542867 (pump) and 1 W11034363 (cntrl-elec)"
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Manassas, VA 20112
Demonte S.
Job Details: 11/30/2022
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't Cooling. I then checked the pressures to the unit. I'm getting 0 on the low side & 70 Psi on the high side. I then checked the Refrigerator for Dye. No Dye found in the Compressor Section. I then checked the Fresh Food Section. No Dye. Checked the Freezer Section. No Dye. I then ran Service Diagnostics on the unit. Put unit into Service Test 4. I then filled the unit. With 140 Psi of Nitrogen. Let the unit sit for 20 mins. No change in the pressures. Filled the unit with Freon to 120 Psi. Unit is starting to Cool. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/30/2022
"Installed new console and tested unit. control getting 120vac but no coming on. removed ui and control working.. it was working intially , unit needs new ui , harness and control; ordrng 1 W11460962 (ui) and 1 w11462458 (control) and 1 W11627526 (harness ui)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Bel Air, MD 21014
Neil H.
Job Details: 11/30/2022
checked temp and cx calb. up to+10 and the temp in dia realtime matched my temp probe in the oven so running for over 45 mins stays consistant unit checked good now raised up another 5+ to +15
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Washington, DC 20011
Samuel R.
Job Details: 11/30/2022
cx complaint unit is not working.inspected unit and found unit to not power on.checked comntrol and found unit getting no power.checked therminal block and unit had a loose connection.reconnected wire properly and unit is now working properly
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Alexandria, VA 22310
Lloyd B.
Job Details: 11/30/2022
Cx complained of a fire. Inspected the unit and found that the use and care guide was in the warming drawer that was not removed. Cx cleaned and used and it operates fine. Pulled the unit out and checked behind and nothing is broken or damaged. Cx instruct. Job complete
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 11/30/2022
"Cx complains that the microwave door is broken, inspected unit, the plastic on the cover choke and part of the glass door is broken, unit needs a new door assy, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11031967 (door/mw)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, VA 23112
Joseph D.
Job Details: 11/30/2022
replaced failed top. unit working properly now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17603
Justin L.
Job Details: 11/30/2022
cx complaint unit not cleaning dishes. was able to access unit and found F4E3 motor not running. Found motor getting voltage but not spraying. Was able to replace part with pre-id and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Burke, VA 22015
Carl R.
Job Details: 11/30/2022
Dropped part at the door. Per cx request see pic
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Richmond, VA 23226
Jerod R.
Job Details: 11/30/2022
"tested unit found unit had leak at diverter, unit will need new sump assm. part is covered by 5 year warranty; ordrng 1 W10899563 (pump&motor)"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, DE 19702
Andrew W.
Job Details: 11/30/2022
"2nd tech helper for FR; ordrng 8 WP8564458 (absorber AT VS)s, used 8 WP8564458 (Absorber AT VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Mechanicsburg, PA 17050
Drew B.
Job Details: 11/30/2022
when arrived found die from condensor and cut and removed direr and compressor nd drier and condensor pulled good vaccum and filled to 4.5oz 134a and unit started cooling reading 4 on low and 155 on high being dual cool in range
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/30/2022
"cx complaint unit is making noise while running, inspected unit and entered diag and found fae2. cleared code and ran auto test and found unit is working as designed. all normal sounds were heard. loudest noise was the water hitting the metal door. ran a normal cycle and found unit is working as designed. informed cx to try to record sound with phone if and when it happens. as of now unit checks good."
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Norfolk, VA 23509
Anthony D.
Job Details: 11/30/2022
cx complaint unit has no power checked unit to find unit has power but has a bad thermal fuse ordering a thermal fuse to complete repair would like to bring control on return visit as well; ordrng 1 W11025102 (thermal fuse)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Gainesville, VA 20155
Demonte S.
Job Details: 11/30/2022
Inspected the unit. Found that the cx is saying that the unit will cool then it stops cooling at times. I advised the cx that the temperature has a lot to do with the location of the refrigerator. Cx has the refrigerator out in the garage. Checked the refrigerator. Refrigerator is cooling. I advised that the cx moves the refrigerator into a household setting. Once refrigerator is moved to let the unit sit for 72 hours before plugging the unit in. Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, VA 23231
Chris B.
Job Details: 11/30/2022
cx comp unit will not pre heat insp unit conf cx comp found power cord very loose tightened power cord also found convection fan not working ordering convection fan ; ordrng 1 W11582241 (convection fan)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Falls Church, VA 22043
Jason A.
Job Details: 11/30/2022
Installed clips & test rack for proper operation > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Milford Mill, MD 21244
Andrew H.
Job Details: 11/30/2022
"Cx complaint long fill times. Entered unit into diagnostic mode, found F8E1 long fill error code. Found poor cold water flow during automatic test cycle. Disconnected hose at cold water valve, found valve full of sediment, rinsed filter and reinstalled. Ordering new cold water valve (W11316256) and scheduled return job for Wednesday 12/14/22.; ordrng 1 W11316256 (cold water valve)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC 20003
Shawn D.
Job Details: 11/30/2022
cx complaint front left burner not working. insepcted unit and conifmred burner not working and is sparking. inspected burner and found small jett clogged so fixed that and now will ignite sometimes. cleaned burner head and still giving issue igniting. grabbed pre id burner head ad installed and tested and now igniting working good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21401
Emmanuel R.
Job Details: 11/30/2022
"Cs unit is leaking water from the top, confirmed complaint. i found the dual valve has failed and leaks water from the base everytime you dispense water. orderging dual valve. Installed comntrol boards and pick up Dataloggers in the bin.; ordrng 1 W11482383 (dual valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Alexandria, VA 22306
Lloyd B.
Job Details: 11/30/2022
Cx compolained the lid was locked and does not operate. Inspected the unit and found a tub full of water. Checked the drain pump and it has 19ohms. The control recieves 120v but there is no dc voltage going to the user interface at the j14 connection. Unit needs new control; ordrng 1 W11419051 (control)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS0
Near Elkridge, MD 21075
Justin S.
Job Details: 11/30/2022
the unit is getting a blower error. replaced the blower with vs and retested. th eunit is now working correctly. the unit is now ready; ordrng 1 W11245567 (blower)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
installed left and right friction sleeves had husband check door after no complaints
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, VA 22031
Richard B.
Job Details: 11/30/2022
"CX complant. Door not sealing. Prior diagnosis found door needs replacing. Replaced freezer door and heated gasket so gap is sealed. Advised CX to leave closed for two hours. Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Herndon, VA 20171
Richard B.
Job Details: 11/30/2022
"CX complant. Fridge lost cooling. Prior diagnosis found unit needs harness due to bad wire connector on heat circuit. Installed new harness and cycled power. Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Centreville, VA 20120
Demonte S.
Job Details: 11/30/2022
Installed the Door Seal. Tested the unit. No leaks or Condensation. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Stevensville, MD 21666
Alexander W.
Job Details: 11/30/2022
"Installed parts per previous diag tested unit , unit is now operating as designed job is complete"