We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Pikesville, MD 21208
Andrew H.
Job Details:
11/30/2022
"Cx complaint is unit is making loud grinding noise during agitation, provided video of noise. Inspected motor, pulley and shifter under unit. Entered unit into diagnostic mode, ran automatic test cycle, cycle completed with no errors, noise was not recreated during test cycle. Removed and inspected splutch, found gearcase oil on inner ring of splutch. Determined gearcase needs to replaced. Built cx quote for gearcase replacement, cx will contact office if they want to go forward with gearcase replacement. Collected payment for service call, cx will owe $514.60 if they choose to repair."
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, VA 20194
Christian C.
Job Details:
11/30/2022
"Cx complaint unit does not keep oven temp and oven lights turn on intermittently by themself. Inspected unit F2E1 stuck ket error. Getting 245VAC from outlet. Terminal block reading 245VAC. Tested sensor and elements. Oven sensor reading 1.1kohms. Bake element 17.6ohms Acceptable range 18-25ohms. Convection element 33.6ohms. Broil element inner 15.6ohms and outer 18.2ohms. Outer acceptable range for outer 20-27ohms. Ordering bake element, broil element, and touchpad. Cx paid in full. Elements 0 at upper marlboro 10+ at whirlpool.; ordrng 1 W10857686 (broil element) and 1 W10860270 (bake element) and 1 WPW10116104 (touchpad)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Washington, DC 20011
Samuel R.
Job Details:
11/30/2022
cx complaint unit is not working.inspected unit and found unit to not power on.checked comntrol and found unit getting no power.checked therminal block and unit had a loose connection.reconnected wire properly and unit is now working properly
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
found boot loose reinstalled checks ok that would make noise and leak
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Scottsville, VA 24590
Kyle A.
Job Details:
11/30/2022
Cx complaint of having to run two cycles to dry clothes. Did confirm moisture sensor failed diagnostic test and ui has a stuck key. Ordering ui and moisture harness.; ordrng 1 W11419059 (Ui) and 1 WPW10298258 (Moisture harness) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Martinsburg, WV 25405
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, VA 22031
Richard B.
Job Details:
11/30/2022
"CX complant. Door not sealing. Prior diagnosis found door needs replacing. Replaced freezer door and heated gasket so gap is sealed. Advised CX to leave closed for two hours. Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Hamilton, VA 20158
Ken M.
Job Details:
11/30/2022
"Valve replaced and tested, no leaks. Started a normal run and the unit just kept filling, could not tell that the reservoir was full. Ordering fill sensor and harness.; ordrng 1 WPW10485962 (sensor) and 1 WPW10485955 (harns-pump)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Chester, VA 23831
Chris B.
Job Details:
11/30/2022
cx comp unit will not wash clothes insp unit nconf cx comp found error f7e6 motor fault found faulty shifter installed replaced actuator tested calibrated unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/30/2022
Cx has covid and will call to reschedule.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Silver Spring, MD 20901
Israel R.
Job Details:
11/30/2022
"Installed new hose, wax motor and tested. Unit is back to normal operations."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Vienna, VA 22180
Jason A.
Job Details:
11/30/2022
CX complaint DRYER noise. Found LEFT roller broke up. Replaced pulley & roller. Test DRYER heats & normal noise levels > JJ
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/30/2022
"replaced control, lamp holder, and lamp, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Centreville, VA 20120
Demonte S.
Job Details:
11/30/2022
Installed the Door Seal. Tested the unit. No leaks or Condensation. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Arnold, MD 21012
Alexander D.
Job Details:
11/30/2022
"replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, VA 20194
Christian C.
Job Details:
11/30/2022
"Cx complaint unit does not keep oven temp and oven lights turn on intermittently by themself. Inspected unit F2E1 stuck ket error. Getting 245VAC from outlet. Terminal block reading 245VAC. Tested sensor and elements. Oven sensor reading 1.1kohms. Bake element 17.6ohms Acceptable range 18-25ohms. Convection element 33.6ohms. Broil element inner 15.6ohms and outer 18.2ohms. Outer acceptable range for outer 20-27ohms. Ordering bake element, broil element, and touchpad. Cx paid in full. Elements 0 at upper marlboro 10+ at whirlpool.; ordrng 1 W10857686 (broil element) and 1 W10860270 (bake element) and 1 WPW10116104 (touchpad)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Carrollton, VA 23314
Justin W.
Job Details:
11/30/2022
"cx complaint unit making clicking nosise. checked unit to find no error codes. found unit occasionally clicking during agitate. went to inspect slider to find bit broke off. ordering parts to repair. ordering gearcase, stator, rotor.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 7 W11027980 (screw)s and 1 W11260238 (rotor) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Bethesda, MD 20816
Dustin F.
Job Details:
11/30/2022
"Inspected unit, installed rail clips. rest of the rail pieces were not needed. Also replaced Heating Element. Tested unit, no leaks or codes present.Unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, MD 21702
Brian R.
Job Details:
11/30/2022
cx complaint is with unit and its running issues and lighs are blimking. was able to power on and off unit and then put in test mode and run auto test as well. unit ran through auto test then flashed a code. lid locks and unlocks and unit fills and drains and runs as it should. started a quick wash while uploading tech sheet as no service out here. units flashes code F1E1 and F5E4. cleared codes and ran unit on normal wash. unit seems to run and check. per codes i advised cx we will order parts needed and as soon as they come in office will schedule.; ordrng 1 W11481116 (Control) and 1 W11513246 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/30/2022
"Found diverter motor just clicking and not moving water .. Replaced sump/ motor assembly , tested unit. no leaks , now working . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Ezra M.
Job Details:
11/30/2022
"noise issue. compressor running normally, evap fan sounds normal. damper and ice box fan normal. cycled ice maker in test 25, ice maker motor normal. excessive noise from fill valve. ordering dual valve.; ordrng 1 W11043013 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Emmanuel R.
Job Details:
11/30/2022
"Cs unit would randomly shut down and lose cooling and icemaker wont make ice intermittenly. Replaced the control,UI, icemaker and baffle door. Advised customer to allow 24hrs for icemaker to start making ice."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Wilmington, DE 19810
Andrew W.
Job Details:
11/30/2022
"Cx complaint is smell of gas, safety call. inspected and could not verify complaint. cx had a GE range prior to this unit that had gas build ups that would blow the oven door open. this scared the cx and she replaced the unit. cx states she has a sensitive nose and smelled gas one morning. used gas sniffer and ran it over every edge of the unit and all gas connections. no gas leaks were detected. checked orifices for proper conversion and adjusted cooktop flames. tested bake and broil and everything tested properly. called Safety and shared findings. unit is working as designed. job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, MD 20716
Emmanuel R.
Job Details:
11/30/2022
"Cs unit is not cooling both sections, confirmed complaint. Unit is not cooling. Upon inspection i found the compressor starts to humm for about 15seconds then shuts down. Compressor extremly hot to the touch at 208degrees and pulling 603 watts when it tries to kick on. Compressor is seized and needs to be replaced. Customer is not very happy and says he will be calling whirlpool to see what they can do for him. Customer denied repairs at this time. I collected $120 for service call."
We serviced a
KITCHENAID RANGE
Model KSEB900ESS6
Near Oakton, VA 22124
Richard B.
Job Details:
11/30/2022
"CX complant. Oven not working. Inspected unit and found red wire burnt up on pigtail . Nut oon red wire going to terminal nut loose . Ordering terminal block and main harness, Further work needed,Not in stock , RB; ordrng 1 WPW10245259 (erminal block) and 1 W11454502 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Grasonville, MD 21638
Alexander W.
Job Details:
11/30/2022
Whirlpool did not approve pex per previous notes and new findings ordering parts associated with repair. Cannot reached due to SO parts; ordrng 1 W10813581 (Air tower) and 1 482395 (Liner repair kit) and 1 WPW10507886 (Compressor) and 1 W10143759 (Drier) and 1 W11506635 (Coupler) and 1 W10836706 (Evap (dont order)) and 1 LOOK (LOOK)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM00
Near Union Bridge, MD 21791
Brian R.
Job Details:
11/30/2022
"cx complaint is Fridge is freezing everything but control reads something different. unit comes up as a 2014 unit. cx said they got it from Brah and Scarfflast August and was informed unit was new. went over unit and what it shows with cx as he sdaid he was colling them real quick. took temp readings while waiting of 3 in Freezer and 20 in Fridge. control shows 0 in Freezer and 46 in Fridge. damper opens and closes. when closing it opens right back up, units set all the up tp 46 but reads 20. units just dumping cold air in and wont stop. hes calling Jenn Air as well as Brah and Scarff as well cuz he said he got a new unit it was just on the floor as they didnt have anymore in the store and told him it was new. advised i will order parts and put ticket through while he makes his calls.; ordrng 1 WPW10594329 (Damper119.54) and 1 WPW10224292 (Harness 72.76) and 1 WPW10677146 (Control 155.87)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/30/2022
Cx complaint unit is not working properly inspected unit found door too low tried to raise however need washers to raise further ordering washers; ordrng 3 WP487576 (washer)s and 3 WP489467 (washer)s
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW1
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/30/2022
"cx complaint unit leaking and lid broken , checked unit and found inlet valve unseated leaking at rubber uninstalled and properly reseated and inlet valve no longer leaking , found lid on both sides broken and no letting unit lock , qouted cx for lid and cx refused repair for lid . cx paid service call and unit is no longer leaking ."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/30/2022
Cx complaint unit makes screeching noise while spinning. Entered diag and found no error codes. Ran test cycle and unit didn't make any noise when agitating or spinning. Inspected underneath and found belt dust inside the shield and belt markings along the clutch. Ordering clutch and will use belt and motor on return. Found clutch in stock and set return for 12/6. Office will contact cx with time frame.; ordrng 1 W10721967 (clutch)
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Silver Spring, MD 20910
Israel R.
Job Details:
11/30/2022
I found the hose was too short becasue it feel apart at the oulet of the dryer and at tjhe outle4t. The unit needs new hoe. Got one from ace. Installed new hose. Unit is back to normal operations. Receipt ion the blue bad for the hose we damaged it when we puled it out.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details:
11/30/2022
cx complaint button is not working on control panel it gets stuck after repair. inspected unit confimred button getting stuck. popped button off and reinstalled correctly and now is working. went into diag and unti showed f38 error code not in tech sheet maybe from button being stuck. ran service cycle an went through fine. unit is good
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW0
Near Springfield, VA 22153
Carl R.
Job Details:
11/30/2022
"Cx complaint is, SAFE Washer continues to run PAD COVERS TRIP/DIAGNOSIS. Found over sudsing fault code f0e2. Ran unit in cold water, found hotbwater is being dispensed. Turned the water valves off and switched both lines. Turned water valves back on and cold water is dispensing when set to cold and hot water is dispensing when hot is needed. Called safely to document findings. S code S33118 W11401418."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Richmond, VA 23237
Chris B.
Job Details:
11/30/2022
replaced ordered parts tested unit lid latch faulty ordering lid latch W11307244; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/30/2022
replaced the harness unit checked good
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near La Plata, MD 20646
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is leaking water from the ice dispenser. I inspected the unit to confirm the complaint. I found the ice binformed as one large ice block. I removed the IM and found the IM fill funnel full of ice. The water to fill the IM is overflowing directly into the ice bin. I removed the ice from the IM funnel and seal the fill tube entrance at the top the unit with permagum. I cycled power, the unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Richmond, VA 23237
Chris B.
Job Details:
11/30/2022
replaced ordered parts tested unit lid latch faulty ordering lid latch W11307244; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Petersburg, VA 23803
Chris B.
Job Details:
11/30/2022
replaced fc door sealed door advised cx to not put items ontop of unit to keep door from shutting tested unit working as desighend
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Wolf, PA 17347
Sal R.
Job Details:
11/30/2022
"Per tyhe previouse tech, I was able to access and replace all 3 parts. I ran a auto test and a recalibration and found the unit to be opperating as designecd. CX informed me that the noise only seems to happen with a load of bath towels in the unit. I advised to lighten the loads. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03 G
Near Staunton, VA 24401
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit producing random error codes and having cooling issues. Did confirm and replaced control which fixed the error codes. Will need to return to replace rc evap thermistor due to unit not defrosting.; ordrng 1 W11087438 (Thermistor fan assembly)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/30/2022
"cx complaint unit squeeling, checked unit, come to find idler pulley stiff, applied grease to shaft and pulley, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Columbia, PA 17512
Justin L.
Job Details:
11/30/2022
Cx complaint unit not finishing cycles. Was able to access unit and found F8E1. Ran diagnostic and went through no issue. Started a regular cycle and found that the valves getting voltage but not opening. Unit will need valve for repair. Ordering part and setting return for Tue 12/6/22; ordrng 1 W11513255 (valve)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, VA 22124
Richard B.
Job Details:
11/30/2022
"CX Complant . Microwave not heating. Inspected unit and found inverter error code Changed inverter board and magnatron. Microwave heating as designed. Job compketed , RB"
We serviced a
KITCHENAID RANGE
Model KSEG700EBS1
Near Milton, DE 19968
Michael E.
Job Details:
11/30/2022
Replaced convect assembly as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Burke, VA 22015
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is leaking water, Inspected unti and found unit falls in Scode for element replacement the element bushing has failed and allowing unit to leak. Replaced element and tested unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/30/2022
"replaced lid, calibrated and tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/30/2022
"cx complaint unit squeeling, checked unit, come to find idler pulley stiff, applied grease to shaft and pulley, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Garden, VA 22959
Kyle A.
Job Details:
11/30/2022
Installed valve but found unit is now dispensing very little water. Filter is clogged. Informed cx to replace filter.; ordrng 1 W11162040 (Hose)
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/30/2022
Cx complained of a fire. Inspected the unit and found that the use and care guide was in the warming drawer that was not removed. Cx cleaned and used and it operates fine. Pulled the unit out and checked behind and nothing is broken or damaged. Cx instruct. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Lancaster, PA 17601
Justin L.
Job Details:
11/30/2022
Cx complaint not dispensing. Was able to access unit and found cover is warped allowing cold air in and causing valve and reservoir to freeze and fail. Due to freezing valve is cracked and leaking and causing housing to fail. Ordering parts needed for repair and once in office will need to set return; ordrng 1 WPW10554299 (fill tube heater) and 1 W11168758 (water resevoir) and 1 WPW10341329 (dual valve) and 1 W10842950 (housing) and 1 WPW10575423 (water box cover)
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near McLean, VA 22101
David J.
Job Details:
11/30/2022
CX complaint grill feature and oven is not working properly. After previous visit found that when inserting the grill into connector it is not reading that its connected. Brought back new grill assembly and plug placed new grill. Insert in oven and still was not getting recognized. Replaced connector inside unit. Powered unit back on and tested grill. Option is now working as intended. Unit is working as intended. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/30/2022
"cx complaint aig wm will not cycle, it is stuck in rinse cycle please call techline while in home checked unit and found no error codes checked under unit and found teeth on cam grinded off causing unit to make loud noise while trying to wash . replaced with vs cam and tested unit is now running as designed . called techline to document.unit is running as designed ."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/30/2022
"cx complaint ofb error, found f6e2,f6e3,f2e1, those may be related to prior repair, cleared all errors, ran diagnostics, cx was washing rugs and a blanket when errors occured, most likely off balance condition, suspension tight and not bouncing, explained weight balancing and cycle selections, recalibrated and cx to run clean cycle once a month, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/30/2022
"shaylaloveslife83@gmail.com cx complaint unit not running confirmed complaint, found open thermal fuse, replaced and unit working properly. power and air flow test good, no other issue found replaced thermal fuse. ; ordrng 1 FSPWP3392519 (thermal fuse van stock DJ), used 1 FSPWP3392519 (thermal fuse van stock DJ) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Richard B.
Job Details:
11/30/2022
"CX complant. Fridge made noise then stopped cooling. Inspected unit and found thermister tests are all the same for fresh food . Found condenser vent clogged with dust and too close to wall. Moved unit out, Cleaned vent , Changed main control kit and set temps to recomended Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Annapolis, MD 21409
Alexander D.
Job Details:
11/30/2022
replaced handle screw and stud. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Milford Mill, MD 21244
Andrew H.
Job Details:
11/30/2022
"Cx complaint long fill times. Entered unit into diagnostic mode, found F8E1 long fill error code. Found poor cold water flow during automatic test cycle. Disconnected hose at cold water valve, found valve full of sediment, rinsed filter and reinstalled. Ordering new cold water valve (W11316256) and scheduled return job for Wednesday 12/14/22.; ordrng 1 W11316256 (cold water valve)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/30/2022
"shaylaloveslife83@gmail.com cx complaint unit not running confirmed complaint, found open thermal fuse, replaced and unit working properly. power and air flow test good, no other issue found replaced thermal fuse. ; ordrng 1 FSPWP3392519 (thermal fuse van stock DJ), used 1 FSPWP3392519 (thermal fuse van stock DJ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Hopewell, VA 23860
John P.
Job Details:
11/30/2022
"Installed compressor vacuum charged tested working as designed; ordrng 2 4387444 (Evap kit JPV/S)s, used 2 4387444 (Repair kit JPV/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/30/2022
"installed new latch, tested unit .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMS01
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/30/2022
"Knocked on door, CX said it was too late and tonight wasnt gonna work. i left a TY card, hes gonna call and reschedule.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/30/2022
"Installed parts per previous diag tested unit , unit is now operating as designed job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrisburg, PA 17104
Andrew S.
Job Details:
11/30/2022
"Cx complaint is that the unit is not cooling. Upon arrival I found that the unit was not plugged in. I powered the unit and removed the evap cover and found that a frost pattern was not developing. I also found that the compressor was coming on and buzzing and shutting right back off. I checked the compressor and found it to be reading 5.2 Ohms, 6.6 Ohms and 11.8 Ohms. I called MM and gave him my findings. I am ordering the compressor, evap, drier and other related parts. Will also need a 3 call count for SS repair. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546692 (Evap) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 3 W11506635 (Process Stub)s and 1 3CallCountSS (3 Call count ss Repair)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Arlington, VA 22201
David J.
Job Details:
11/30/2022
Cx complaint Ive making was making a water on back wall. Arrived to unit and found fill tube to be pressed against ice maker and causing it to splash out. Adjusted fill tube extension and unit will no longer splash. Ice maker is working as designed. Unit is also working as intended job complete
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Brambleton, VA 20148
Daniel J.
Job Details:
11/30/2022
installed motor pump and dispenser tested verified detergant entering tub and follwing through pump
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
Customer complaint unit was overfrosting but now the unit looks like is starting to recover. I tested the fan ice maker and humidity control and everything is working. MAybe the door stayed open or we may have to wait for the unit to fail again becaseu it seems like the unit is clearing it by it self.
We serviced a
MAYTAG WASHER
Model MLE2000AYW
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/30/2022
"cx complaint unit intermittently leaving water in the bottom and has been spinning loudly recently. cx said sometimes theres no water when she takes clothes out and wont use unit for 3days then theres water in drum when she goes to use it again. sometimes fabric softener dispenser is full of water even though shes cleaned it and has never used fabric softener. sometimes clothes are dripping wet. cx said issue has been going on for years and sometimes works fine for 6months then starts having issues again. cx mentioned issues will usually happen when she uses 2pods which isnt that often. everything testing good at this time, no noise during spin and drain pump is working fine. advised cx to try only using 1 pod at a time and call back if issues still persist. if anything valve is seeping."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near Lititz, PA 17543
Justin L.
Job Details:
11/30/2022
Cx complaint unit not working and full of water. Was able to access unit and unable to get any error codes. Cleared water and removed pump. Checked the resistance of the pump and found 33.8 Ohms. Found control not sending out voltage. Ordering control and setting return for Tues 12/6/22; ordrng 1 W11225084 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Upperville, VA 20184
Daniel J.
Job Details:
11/30/2022
unit not agitating or spinning ran diag noise from motor slight hum removed cover inspected cam able to move basket while spinning by hand but vertical movement on gear cse top and bottom ran calibration no movement from pulley sugguested motor and also gearcse customer declined paid 120 for service call
We serviced a
AMANA WASHER
Model NTW4516FW
Near North East, MD 21901
Neil H.
Job Details:
11/30/2022
replaced the lid latch recalb. washer unit checked good.
We serviced a
MAYTAG WASHER
Model MVW6500MW
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/30/2022
Unable to locate 1st attempt ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Richmond, VA 23236
Joseph D.
Job Details:
11/30/2022
"cx complaint unit not cooling properly, found condensor clogged, cleaned condensor. compressor pulling 1.2 amps, seems ok but frosting back to compressor, instructed cx to leave as is and if it gets worse, it looks like it will need compressor and evap."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Aldie, VA 20105
Ezra M.
Job Details:
11/30/2022
"no ice, not defrosting properly, all lights out, not showing doors opened. reset unit, checked pantry ui, connections good. unit now recognizing doors opening, lights coming on. suspect issue with pantry harness. ordering harness.; ordrng 1 W11170612 (harns-wire)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Petersburg, VA 23805
Chris B.
Job Details:
11/30/2022
replaced heater elm tested unit insp for leaks working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Wilmington, DE 19808
Andrew W.
Job Details:
11/30/2022
Cx complaint is ice maker not making ice. inspected and verified complaint. tested ice maker and it had no error codes E0. tested fill and water did not fill the ice tray. checked water filter and found an after market filter in the unit. tested calling water with and without the filter to show the cx that the filter was the issue. cx needs an every drop filter and the issue will be corrected. unit is otherwise working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Vienna, VA 22182
Christian C.
Job Details:
11/30/2022
Cx complaint of a popping noise and unit is leaking. Inspected unit found ice on bottom of FC section. Removed FC evap cover and found drain clogged with ice and a thermal event near copper tubing going to evap. Liner is cracked and melted. Called techline.Unit is being sent for review.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Woodbridge, VA 22191
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found the Hmi isnt working power button not resonding cant get unit in to diag, Ran a brain and spin and found the clutch making the noise. Ordering HMI and Clutch; ordrng 1 W11626077 (Hmi) and 1 W10721967 (Clutch)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
"F10E5 Diverter leak, F10E4 Diverter cant fine home position, F9E4 Tub light failure, F8E4 Over flow, F10E2Motor wax error. Customer complaint unti was beeping at them and the unit was just beeping. I ran the test and i did not find anything wrong no leaking i found a bounch of error codes. But clear the error codes and ran test no error codes came back no leaking from the unit. I could not get the unit to give me anyh error codes and completed an express wash. I check all connector maybe a glich or maybe somehting loose. Unit is good."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/30/2022
"Cx complaint unit doesn't complete cycles. Entered into diag and found error code F8E1 long fill. The inlet valve had recently been replaced. Disconnected the hot and cold water hoses from off the unit and found the cold water doesn't have enough pressure. The water has slow trickle. Instructed cx to contact certified plumber to repair copper lines for proper water pressure. No parts to replace at this time, the unit runs as designed"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Pikesville, MD 21208
Andrew H.
Job Details:
11/30/2022
"Cx complaint is unit is making loud grinding noise during agitation, provided video of noise. Inspected motor, pulley and shifter under unit. Entered unit into diagnostic mode, ran automatic test cycle, cycle completed with no errors, noise was not recreated during test cycle. Removed and inspected splutch, found gearcase oil on inner ring of splutch. Determined gearcase needs to replaced. Built cx quote for gearcase replacement, cx will contact office if they want to go forward with gearcase replacement. Collected payment for service call, cx will owe $514.60 if they choose to repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Hanover, PA 17331
Bernard M.
Job Details:
11/30/2022
"Replaced valve and water still didn't dispense. Contacted TL and spoke with Andy, went thrrough and isolated the water by disconnecting tubes from valves and found the inlet tube has clog inside.When disconnected from valve water comes through the valve. Also found the light button on the UI doesn't function and unable to enter service mode. Ordering tubes and UI, once parts are in contact cx to reschedule; ordrng 1 W11608967 (UI) and 1 WPW10279882 (inlet tube) and 1 WPW10279885 (outlet tube)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Woodbridge, VA 22191
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found the Hmi isnt working power button not resonding cant get unit in to diag, Ran a brain and spin and found the clutch making the noise. Ordering HMI and Clutch; ordrng 1 W11626077 (Hmi) and 1 W10721967 (Clutch)"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHP519ESS6
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit did not heat. Installed new magnetron, diode and capacitor per wp and tested and it now heats. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Easton, MD 21601
Alexander W.
Job Details:
11/30/2022
"Installed control per previous diag and tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Easton, MD 21601
Alexander W.
Job Details:
11/30/2022
"Installed control per previous diag and tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
11/30/2022
Did not make it to this store today will revisit; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fayetteville, PA 17222
Bernard M.
Job Details:
11/30/2022
"Replaced tub ring per previous tech, inspected all hoses from softener and found to be good. Ran test cycle and unit completed cycle without leaks. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Sinking Spring, PA 19608
Fred G.
Job Details:
11/30/2022
"cx complaint unit is making noise while running. inspected unit and found idler pulley was siezed. was able to replace it with van stock. tested unit and found unit now checks good.; ordrng 1 W10837240 (idler pulley (FG VS)), used 1 W10837240 (idler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/30/2022
"cx complaint door was stuck shut was able to get open and found frost everywhere, found top rack rod had come off and was blocking door from closing, allow large gap at top of gasket, frost was melting and refreezing, cleared all ice and made sure drain was clear, reassembled and reinstalled all racks correctly, and heat treated gasket, door closing properly, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Oakton, VA 22124
Richard B.
Job Details:
11/30/2022
"CX complannt. CX got a call. Inspected unit and found heater needs replacing. Replaced heater and tested unit. No leaks , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
light turns off when door is seated but when going to start light comes on for a second than says door needs to be closed left interlock swicth loose no clicking just slides into housing; ordrng 1 W11033422 (interlock with harness)
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, DE 19702
Frederick R.
Job Details:
11/30/2022
"CX complaint is loud squeaking noikse in dryer. Inspected/tested and found blower wheen loos and rollers worn out. Replaced motor, blower wheel and dryer repair kit from prior diagnosis. Retested unit after repair and it is now working properly. Job is ciomplete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/30/2022
"cx complaint intermittent operation, checked unit found f2e2 u.i code, found control panel allowing moisture to enter u.i, main control checked good, bringing for return visit in case needed; ordrng 1 W11368911 (housing u.i) and 1 W11116422 (panel-cntl)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chambersburg, PA 17201
Bernard M.
Job Details:
11/30/2022
"Cx complaint the unit spins off balance. Entered diag and found no error codes. Ran test cycle and found no issues. Contacted TL and spoke with Butch,reported all parts that were replaced, ran manuel high speed spin without items in basket and unit ran as designed. Unit is balanced. TL stated cx needs to cut back on load size and re-distribute clothes if they're pushed to one side of basket. TL says unit is running as designed."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Street, MD 21154
Keith H.
Job Details:
11/30/2022
cx complaint is unit wont start inspected unit put into diagnsotics found f5e2 and f5e3 for door lock failure orderin latch cx paid in full; ordrng 1 W11316250 (latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Burke, VA 22015
Carl R.
Job Details:
11/30/2022
Dropped part at the door. Per cx request see pic
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Wilmington, DE 19805
Andrew W.
Job Details:
11/30/2022
"Cx complaint is unit making loud rattling noise as well as inconsistent cooling. inspected and verified complaint. found horizontal line across cabinet body where the refrigerant lines travel the body of the unit. the rattling was stemming from this area. the back cover of the fridge also had been dented inward causing the cover to hit the compressor and the condenser fan and motor. inside the drip pan there was a dark substance that was identified as a bacteria that was back filling into the drain tube into the fc. both rc and the fc doors had defective gaskets. the UI was not fully responding when trying to enter diagnostics. called WPTL to document. Per WPTL unit is not repairable. informed cx to contact extended warranty provider for further steps. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/30/2022
"replaced lid, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model JJW3830WS00
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/30/2022
"Cx complained the buttons acted funny. Inspected the unit and found when trying to move the temp, the bar was hard to manage. Could not get it to stay in the diagnostics screen. Unit needs new user interface. Service declined. Job complete; ordrng 1 W11087472 (user interface)"
We serviced a
WHIRLPOOL RANGE
Model KFGC506JKSS01
Near Centreville, VA 20121
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the Cooktop will not stop Clicking. Cx is using an extension cord with only two plugs. Asked the cx to give me a three prong extension cord. Plugged unit into the proper extension cord. Tested the unit. Cooktop lights and doesn't click after lighting. Unit is working as Designed.