Service History 801 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Davidsonville, MD 21035

Shane B.

Job Details: 12/01/2022

"cx complaint is the unit shaking violently. cx found shipping bolts were not removed when unit was installed. he said its working much better now but wants to make sure nothing was damaged. i checked for codes and found F8E1. cleared code, ran service cycle. unit completed cycle with no issues. ran each water valve, all have good flow. hot and cold suply are hooked up correctly. cleared pressure hose, it didnt seem blocked. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Richmond, VA 23220

Joseph D.

Job Details: 12/01/2022

"did not have evaporator with me, replaced compressor and unit had full frost pattern, pullinbg .7 amps working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Bridgeville, DE 19933

Frederick R.

Job Details: 12/01/2022

Replaced left mount assy and left adjuster per prior diagnosis. Unit is now repaired. Could not test unit because it was in garage. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ04

Near Grasonville, MD 21638

Frederick R.

Job Details: 12/01/2022

"CX complaint is freezer no cool. Inspected/tested and found compressor was blazing hot with an amp draw of 0.43. Evap had frost pattern only on cap line coming in and bottom rung at time of inspection(heater was not on). RC is cool at 42deg. Ordering evaporator, compressor, coupler and UV drier. This will be a 3ct SS job. All parts and labor are CBE. CX paid the $120 SC fee by check#2833. All parts in stock. Spoke to CE 3 evaps in OS. Please put on cancellation list. Little old lady. Off ice will reschedule; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 1 W10507884 (compressor) and 1 WP2188822 (evaporator) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near North East, MD 21901

Alexander W.

Job Details: 12/01/2022

Cx stated one led is out entirely and the other is dim inspected tested and verified cx complaint found both modules defective ordering another module to get both of the modules replaced at the same time. Ordering an additional module resched when parts received. ; ordrng 1 W11527432 (Module)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gloucester, VA 23061

Justin W.

Job Details: 12/01/2022

cx complaint no ice. checked unit to find error code e5 on ice maker. reset unit by unplugging and plugging back in confirmed ice maker completed harvest. found ice maker fill line frozen. ohmed out heater at 60 ohms. thawed line and ran test 45 to fill. ice maker filled. advised cx to give 3-5 hours for first dispatch and 2-3 days to fill bin. advised to call back if ice maker remains inoperable. unit working as designed

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS00

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/01/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Middletown, DE 19709

Michael E.

Job Details: 12/01/2022

Replaced ice container as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Staunton, VA 24401

Danny R.

Job Details: 12/01/2022

cant get to unit; schdld next appmnt for 12/2 FRI !

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Elkridge, MD 21075

Robert L.

Job Details: 12/01/2022

"installed new evap harness and thermistor, unit was running good on arrival , tested all ops ok"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DS01

Near Washington, DC 20016

Samuel R.

Job Details: 12/01/2022

replaced control and tested unit.unit is working properly

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rockville, MD 20850

Julian H.

Job Details: 12/01/2022

CX complaint about water level no proper when on deep fill max clothing with dry spots & bleach no dissolving well when next cycle is run put unit on test mode no errors test valves & all components individually no issues then ran a calibration cycle tested on deep fill max unit filled all the way up working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Montclair, VA 22025

Carl R.

Job Details: 12/01/2022

"Cx complaint is, ICE MAKER IS NOT WORKING. Checked unit and seen ice was in the ice maker molding. Ice never fully formed for ice maker to put ice in the bin. Ice maker ice is working properly, and the freezer is not reaching prowr temperature. Cx has digital thermometer reading 28 degrees. I used my thermocouple and got 32 in the refrigerator. Talked to DS about the situation. He recommended drain and fill. Coupler and drier. Ordering coupler876764, drierWPW10143759; ordrng 1 876764 (Coupler) and 1 WPW10143759 (Drier)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Middletown, DE 19709

Michael E.

Job Details: 12/01/2022

CX complaint: front left burner starts puffing when it gets hot. Tested and verified complaint. Ordering front left flame spreader. Scheduled next visit for 12/8 any time.; ordrng 1 W11436986 (flame spreader)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Gloucester, VA 23061

Justin W.

Job Details: 12/01/2022

cx complaint lights flickering. checked unit to find serial outside of service pointer. charged cx 120 diag and 45 for labor. jumpered over fc led and lower right side led. lights came back on. cx paid in full with card

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Finksburg, MD 21048

Brian R.

Job Details: 12/01/2022

replaced parts ordered and tested unit with cx. no leaks seen. opened door a few times and only water on floor or dripping was running down and behing door. cx will try a few cycles and see how unit does. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Wrightsville, PA 17368

Drew B.

Job Details: 12/01/2022

cx complaint tht unit is not cooling naf making loud buzzing sound from the compressor checked starr device found no change and found bad lockd compressor. will need 2 count for return; ordrng 1 WPW10143759 (filter) and 1 WPW10466675 (compressor) and 1 LOOK (LOOK) and 1 SSTECH (ss tech) and 1 2count (2 count)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, VA 20152

Richard B.

Job Details: 12/01/2022

"CX complant. Door falls down .Inspected unit and found door falls down if not supported,.Heater has stainless steel gromets indicating unit has updated heater . Unit will need left and right hinges. Advised CX until hinges are replaced door should be supported if opening and closing . Further work needed .Not in stock RB; ordrng 1 W11573703 (hunge left) and 1 W11573702 (hinge right)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT4

Near Virginia Beach, VA 23462

Carl A.

Job Details: 12/01/2022

"cx complaint of unit not washing dishes,checked unit to find no error codes at this time found the water valve to be faiiling,replaced water vavle from v/s,asl found that the cx had low water pressure and advise cx they will need a plumber as well tested unti works as designed.; ordrng 1 W11175771 (Inlet Valve CA /VS), used 1 W11175771 (Inlet Valve CA /VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near East Berlin, PA 17316

Sal R.

Job Details: 12/01/2022

I was able to access and replace all 3 parts. I tehn tested the icemaker by jumping T-H . UNit test good. I infromed CX to allow a min of 24hr's for unit to produce ice. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ04

Near Grasonville, MD 21638

Frederick R.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near McLean, VA 22102

Emmanuel R.

Job Details: 12/01/2022

"Cs we ordered the left door and its supposed to be the right door, the left door is always damaged but he is mainly concerned about the right door. He will be calling whirlpool to sort this out. Im putting an order in just incase. also i installed the crisper door, crisper drwaer is working properly.; ordrng 1 W10912075 (dor-fip) and 1 W10884773 (nameplate)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Chesterfield, VA 23832

John P.

Job Details: 12/01/2022

"CX complaint unit not heating food on plate evenly, CX stated that the outer perimeter of the plate will heat but not the center, performed out put test per tech sheet and water was 114 after heating 70 degree water for 1 min per tech sheet unit is in range."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Fairfax Station, VA 22039

Carl R.

Job Details: 12/01/2022

"Cx complaint is, Vibration, Walking or Off Balance - Front Load Washer. Put items in the wash, towels, hoody, put unit on bulky wash for 10 minutes. Drained water and put unit in drain and spin. Unit spun slow for the first 12 min. The last two minutes, the unit went into a fast spin. Informed cx to wash heavy close on bulky and not to much heavy close in unit. And to wash some heavy items at the laundry matt. Adjusted feet. Unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Bowie, MD 20720

Shawn D.

Job Details: 12/01/2022

pulled unit out opened system then instaled coupler used nitrogen and found pin hole leak at condenser to cabinet connection is rusting. fixed connection then installed uv drier vacumed unit down and filled to 3.7oz and started coooling. unit is good

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Staunton, VA 24401

Danny R.

Job Details: 12/01/2022

cant get to unit; schdld next appmnt for 12/2 FRI !

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rising Sun, MD 21911

Alexander W.

Job Details: 12/01/2022

Cx stated unit just hums inspected tested and verified cx complaint found capacitor defective leaking oil. Ordering capacitor and level foot. ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Level foot)

We serviced a

KITCHENAID COOKTOP

Model KFDC500JSS01

Near ,

Justin W.

Job Details: 12/01/2022

cx complaint front two burners simmer too high. cx explained that he can bring the front two burners to a boil and then put it on simmer and the water will remain boiling for a long period of time while back two burners stop boiling and will simmer within a minute almost. checked unit to find lp orifices installed. called techline spoke to Travis unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Germantown, MD 20876

Ricardo S.

Job Details: 12/01/2022

"the client complains that when she was cooking her right front burner cracked, this is a thermal event ..replaced glasstop, unit tested and bruners working ok"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Laurel, MD 20723

Israel R.

Job Details: 12/01/2022

Custoemr complaint unit is not drying. I found the unit is heating and thubling andf blowing. I went outside to check vent and the vent was clogged up because the door is hard to open. The customer needs to replace the vent door. I did fine drum was off the wheel i reseated drum but the unit needs to get a handyman to replace the door which is the main issue. Unit is good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Virginia Beach, VA 23456

Austin D.

Job Details: 12/01/2022

"sr 7735172525 cx complaint the ice is forming underneath the bin. checked the seals and all seals seem to be good to go. water must be coming from the ice maker section since where the water is located. therefore, ordering a new ice maker and water valve to resovle the issue. will return once the parts come in. if issue persists after this repair techline says we will need to replace the fridge left door.; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 WPW10553630 (heater cover) and 1 W11579560 (ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KUDM25SHWH1

Near Finksburg, MD 21048

Brian R.

Job Details: 12/01/2022

cx not home. was early but called him anyways. he said he never confermed today and away and will need to reschedule. he said he will call office when he gets back.; saved tckt

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near West Manchester Township, PA 17408

Drew B.

Job Details: 12/01/2022

"cx complaint that unit i not stoped spinning then went from spin to wash back again and again.. and the making noise, when arrived powered unit on ran test 52 after not seeing any codes stored to recalibrate then run test 51 no nissues and then checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Silver Spring, MD 20905

Israel R.

Job Details: 12/01/2022

Installed new basket and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hampton, VA 23666

Carl A.

Job Details: 12/01/2022

"replaced heating element per Technical Service Pointer #: W11540964,tested unit works as designed"

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Arlington, VA 22203

Eric W.

Job Details: 12/01/2022

cx complaint is ja oven shuts of mid cycle comfirmed the cx complaint we found f6e0 for lost order ui and appliance manger; ordrng 1 W11449114 (ui) and 2 W11448961 (appliance manager)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507EBL01

Near Silver Spring, MD 20905

Israel R.

Job Details: 12/01/2022

Customer complaint unit is leaking from the freezer and light is out. I found the unit is not draining from the freezer i removed the drain tube and the tube was jammed i could not clear it. I replace the tube and now the unit is draining correctly. I found the ceqling led is dimming and needs to be replaced. Ordering LED module. 27 in stock.; ordrng 1 W11205082 (module)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rockville, MD 20850

Julian H.

Job Details: 12/01/2022

We serviced a

MAYTAG DRYER

Model MHW3505FW1

Near Deale, MD 20751

David J.

Job Details: 12/01/2022

CX complaint wanted us to clean her dryer vent out. Explain to customer we do not do vent cleaning. She was under the impression that we did CX cancel the appointment no work was performed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 12/01/2022

"CX Concern the unit not cooling , found fc evap harness backed out and not allowing heater to come on .. reseated , cleared ice and ordering harness ..; ordrng 1 W11581973 (fc harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Gloucester, VA 23061

Lucas R.

Job Details: 12/01/2022

"cx complaint icemaker not working, cycled icemaker, checked good, after 20 min. run time, found no frost to evap, and condensor cool to touch, unit needs sealed system repair.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Gerrardstown, WV 25420

Ken M.

Job Details: 12/01/2022

"Customer complaint is that there is a dent in the right side door and there is condensation forming in the unit. Found that the right side door inner liner is warped, preventing the door from sealing to cabinet properly. Door needs to be replaced. Door replaced. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Staunton, VA 24401

Danny R.

Job Details: 12/01/2022

cant get to unit; schdld next appmnt for 12/2 FRI !

We serviced a

MAYTAG DRYER

Model MED5630HW

Near Ellicott City, MD 21042

Robert L.

Job Details: 12/01/2022

"cx complaint unit makeing scrapping rumble sound, she had vent cleaned for 2 time in 6 monthes, found bloweer layer with ling, cleared all lint and cleaned blower, all noises normal, tested all pos ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Middletown, DE 19709

Michael E.

Job Details: 12/01/2022

Replaced ice container as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Walkersville, MD 21793

Justin S.

Job Details: 12/01/2022

replaced the valve and calibrated the unit. the cold valve was clogged with sediment. went over cleaning or getting a filter installed so this wouldnt happen again. the unit is now good

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near West Manheim Township, PA 17331

Sal R.

Job Details: 12/01/2022

CX complaint is that the unit will not spin. I found a F5E1 error code . I also mfound the door to be locked on arrivel. I attemoted to unlock the lid in diag and manuel had to do so. I am ortdering 1 lid lock assm (W11394572) and 1 control baord (W11419171). Please have someone form the office call ot set a retund date once the parts arwe avalible.; ordrng 1 W11419171 (control board) and 1 W11394572 (door lock assembly 100 @ tribs)

We serviced a

WHIRLPOOL RANGE

Model WML35011KS

Near Germantown, MD 20874

Ricardo S.

Job Details: 12/01/2022

"the client complains that the unit stopped working, no power at all, inspected unit, power outlet 120 vac,.. main board not getting any voltage. i can not removed the upper vent by my self so i will need a helper.. 2 techs job LOOK LOOK also i don't want to make any damage in the glass top; ordrng 1 WPW10531156 (filter) and 2 techsjob (LOOK LOOK)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hampton, VA 23666

Carl A.

Job Details: 12/01/2022

"replaced heating element per Technical Service Pointer #: W11540964,tested unit works as designed"

We serviced a

KITCHENAID RANGE

Model KGSS907SSS02

Near Hyattsville, MD 20782

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not working properly.inspected unit and found both broil and bake to work properly.all burners are working properly.found gfi switch to be bad and cause unit to trip.unit is good.tried calling safety but they were closed

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Potomac, MD 20854

Roberto I.

Job Details: 12/01/2022

"CX complaint loose door.Tested door, confirmed complaint. Pulled unit out, found left hinge spring out of place. The part was not broken and I was able to reinstall it. Door tested ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Glenelg, MD 21737

Robert L.

Job Details: 12/01/2022

"cx complaint leaking from hosuing , found slow leak from filter housing behind filter connectio, found corrosion once removed, replaced housing from pre-id, tested all ops ok, collected $309 visa cx paid in full......... while removing old housing i accidently broke tab to bracket (see pic), ordering bracket no charge; ordrng 1 WP67001668 (plate- filter) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 12/01/2022

"Replaced parts per previous tech, ran test cycle, unit completed cycle without any further issues. Unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 12/01/2022

"CX Concern the unit not cooling , found fc evap harness backed out and not allowing heater to come on .. reseated , cleared ice and ordering harness ..; ordrng 1 W11581973 (fc harness)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near West Manheim Township, PA 17331

Sal R.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Frederick, MD 21702

Ricardo S.

Job Details: 12/01/2022

"Replaced parts.. reset power, unit tested .. heater circuit working ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Derwood, MD 20855

Julian H.

Job Details: 12/01/2022

CX complaint about light not turning on on RC found that switch just separated & broke (not caused by CX) replaced switch with preid & light working again

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, VA 23464

Carl A.

Job Details: 12/01/2022

replaced parts tested unit works as designed

We serviced a

WHIRLPOOL COOKTOP

Model WFE525S0JZ1

Near Chesapeake, VA 23322

Branden R.

Job Details: 12/01/2022

cx complaint cooktop uneven on frame.. checked unit and found warped cook top causing pots to sit uneven and unable to screw down cooktop . tryed to uninstall and seat cooktop properly . was unable to properly install cooktop being it was warped ordering new top for proper repair to be done .; ordrng 1 W11175876 (cooktop)

We serviced a

AMANA WASHER

Model WTW5100HC2

Near New Castle, DE 19720

Andrew W.

Job Details: 12/01/2022

"Cx complaint is unit has motor related error code. inspected and verified complaint. checked unit for error codes and found F6E1 UI not communicating with the ACU, F7E1 tachometer missing, F3E3 inlet water temp fault errors. tested unit and unit advanced to agitate and spin portion of test and did not spin, just hummed and threw another F7E1 error code. replaced motor from pre id and capacitor from VS. tested unit and unit is now working as designed. job complete; ordrng 1 W11395618 (capacitor AT VS), used 1 W11395618 (capacitor AT VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, VA 23464

Carl A.

Job Details: 12/01/2022

replaced parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/01/2022

"upon arrival unable to access unit unit, blocked in back corner of bunker. sealed system tech needed for return visit; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/01/2022

"replaced heater, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW00

Near Richmond, VA 23223

Jonathon C.

Job Details: 12/01/2022

"cx complaint, ice maker not working. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Davidsonville, MD 21035

Shane B.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Winchester, VA 22602

Ezra M.

Job Details: 12/01/2022

installed evap fan motor and harness. unit working properly; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Little River, SC 29566

Jason T.

Job Details: 12/01/2022

"Installed ice door motor, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Colonial Heights, VA 23834

Chris B.

Job Details: 12/01/2022

cx comp unit will squeel really loud insp unit could not duplicated noie did find rubber on belt gaurd did replaced belt and splutch tested unit working as desighned if cx call back unit will need gear case

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Bowie, MD 20720

Shawn D.

Job Details: 12/01/2022

took unit apart to find wrong fill tube heater is on the unit snapped pic. replaced fill heater and tested ice maker found hme position and test 45 filled ice maker with water valve is not needed wrong heater was on unit so it was never be tunred on. cx needs refunvd for valve. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Eldersburg, MD 21784

Justin S.

Job Details: 12/01/2022

"the overload is tripping when i arrived. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good.; ordrng 1 WPW10143759 (dryer(js vs)) and 1 W10913906 (coupler(js vs)) and 1 look (look), used 1 WPW10143759 (filter(js vs)), and 1 w10913906 (coupler(js vs)) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Springfield, VA 22153

Carl R.

Job Details: 12/01/2022

"Cx complaint is, Not Cooling - Refrigerator Section - Refrigerator. Found frost on the freezer back wall and ordering right door gasket due to torn gasket and thermistor improperly reading. Ordering gasket and fan motor with harness ; ordrng 1 W10846057 (Gasket) and 1 W11249952 (Fan motor with harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near East Berlin, PA 17316

Sal R.

Job Details: 12/01/2022

I was able to access and replace all 3 parts. I tehn tested the icemaker by jumping T-H . UNit test good. I infromed CX to allow a min of 24hr's for unit to produce ice. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Hagerstown, MD 21740

Ken M.

Job Details: 12/01/2022

Belt replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Midlothian, VA 23112

John P.

Job Details: 12/01/2022

CX complaint unit not working and displaying f8e0 confirm CX complaint verify bad fan replaced fan tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM3

Near Middletown, PA 17057

Fred G.

Job Details: 12/01/2022

"cx complaint unit is leaking. inspected unit and found when unit was washing it was leaking from the middle of behind the front panel on door. removed panel and found water was splashing over the tub. i then found the unit was leaning forward. i also noticed door vent gasket was leaking as well. unit no longer spills over edge of tub, but vent gasket needs replaced. ordering gasket. cx paid in full $48.00."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Bethesda, MD 20815

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not dispensing water.inspected unit and could confirm cx complaint.tested unit with no filter and still got no water.ran service test 46 and got no water.checked door harness for unit and narness is good.checked water valve and found dual valve to be bad.will also replace inlet valve aswell its humming loud to but letting water through.unit will need both water valve W11512399 2 tribles WPW10341320 36 tribles ; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/01/2022

"upon arrivalfound terminal shorted at L1 to power cord, replaced terminal, installed new cord, tested, unit working as designed. physical damage exists.; ordrng 1 W10245259 (block-term LR/VS) and 2 WP3400029 (nut LR/VS)s, used 1 W10245259 (terminal LR/VS), and 2 WP3400029 (nut LR/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Carlisle, PA 17013

Andrew S.

Job Details: 12/01/2022

Per previous diag I was able to access and repalce the control box. I then repowered the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Laurel, MD 20708

Israel R.

Job Details: 12/01/2022

"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud scheduled with office for repair.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506635 (coupler) and 1 W11506619 (coupler)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Leesburg, VA 20176

Ricky E.

Job Details: 12/01/2022

6-4 the unit has a mismatch between the ui and appliance manager boards.. unit will need parts...; ordrng 1 w11598200 (appliance manager) and 1 w11600643 (ui assy)

We serviced a

KITCHENAID DBL WALL OVEN

Model KOSE500ESS20

Near Dover, DE 19904

Michael E.

Job Details: 12/01/2022

"CX complaint: oven temps off. Tested and verified complaint. It preheats perfectly. After that, while set on 350, it drops as low as 320 and as high as 380. Ordering oven control. Cannot reschedule due to few left on system.; ordrng 1 W11448962 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Bridgeville, DE 19933

Frederick R.

Job Details: 12/01/2022

Replaced left mount assy and left adjuster per prior diagnosis. Unit is now repaired. Could not test unit because it was in garage. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Virginia Beach, VA 23452

Austin D.

Job Details: 12/01/2022

cx complaint the unit is not draining. checked the unit and ofund a c logged drain filter. removed all debri and tested operation. unit is running as designed. no error showed after clearing drain.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near East Berlin, PA 17316

Sal R.

Job Details: 12/01/2022

I was able to access and replace all 3 parts. I tehn tested the icemaker by jumping T-H . UNit test good. I infromed CX to allow a min of 24hr's for unit to produce ice. Unit test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Hanover, MD 21076

Dustin F.

Job Details: 12/01/2022

"CX complaint: no water flow dishes not cleaningInspected unit, confirmed Complaint, found F8E1 code and F8E6 code for flow sensor fail. Spoke to MM to confirm, ordering Water inlet valve and extra nut, setting Water valve for return.; ordrng 1 LOOK (LOOK) and 1 W11535094 (Water Inlet Valve) and 1 W11535081 (WAter Inlet Valve Nut)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Washington, DC 20016

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked unit and found compressor not to be coming.starter is working properly.unit will need a new compressor.W11547313 special order W11504431 59 tribles W11504416 15 tribles W11506621 56 tribles W11506635 100 tribles; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Strasburg, PA 17579

Justin L.

Job Details: 12/01/2022

Cx complaint flame issues on left rear burner. Found that the oriface was clogged. Was able to clean and test unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23235

Joseph D.

Job Details: 12/01/2022

aligned door so it would shut properly and not swing shut. unit heating properly. air flow good. levelled unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Ellicott City, MD 21042

Robert L.

Job Details: 11/30/2022

"cx complaint door was stuck shut was able to get open and found frost everywhere, found top rack rod had come off and was blocking door from closing, allow large gap at top of gasket, frost was melting and refreezing, cleared all ice and made sure drain was clear, reassembled and reinstalled all racks correctly, and heat treated gasket, door closing properly, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Williamsport, MD 21795

Danny R.

Job Details: 11/30/2022

unit is built in will need two men to remove also a compressor this issue could be caused by a bad compressor too last tech never pujlled ouyt bc of this built in issues called mr to verief and will need two men and compressor; ordrng 1 W11125124 (compressor) and 2 2men (look lok 2 men)s and 3 3callcount (llook look 3 call count)s

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Townsend, DE 19734

Frederick R.

Job Details: 11/30/2022

CX complaint is WM will not drain or sping. Repaired wire harness that was found to be issue by prior tech. Retested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 11/30/2022

came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778 - . . . checked unit and replace heating element tested unit and unit is running as designed .

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Jarrettsville, MD 21084

Keith H.

Job Details: 11/30/2022

repalced door that came with gasket

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Lochearn, MD 21207

Andrew H.

Job Details: 11/30/2022

"Cx complaint leaking from bottom left of unit, ran test cycle, water leaked immediately. Removed front ring of bellows, found rear ring not fully seated in groove. Installed ring properly, tested unit again, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Potomac, MD 20854

Roberto I.

Job Details: 11/30/2022

Replaced part and ran a test cycle. The unit worked as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near York, PA 17404

Sal R.

Job Details: 11/30/2022

CX complaint was that the light would not come on when the door was opened. I found a faulty door switch. I replaced the switch and found that the light came on only when the switch was in a closed postion. I reversed the wireing and found the same concerns. I replaced the control and again found the same concerns. I am reodering 1 new door switch (W11384469). Return date set for 12/6; ordrng 1 W11384469 (door switch 36 @ tribs)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Washington, DC 20009

Samuel R.

Job Details: 11/30/2022

cx complaint unit is not working.inspected unit and found no error codes tested unit and found unit to heat properly on all elements.unit makes noise from metal expanding when its up.also other sound is relay goinf off during bake.unit is working as designed

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2389GES

Near Reisterstown, MD 21136

Andrew H.

Job Details: 11/30/2022

Installed service kit provided by cx. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near York, PA 17404

Sal R.

Job Details: 11/30/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Sterling, VA 20164

Christian C.

Job Details: 11/30/2022

Cx complaint unit dispenses water slowly. Inspected unit tested water with filter in and water is slow. Removed filter and water is still slow. Installed my water bypass cap and water flows strong. Ordering filter head and filter.; ordrng 1 W11346623 (filter head) and 1 EDR4RXD1 (filter)

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