We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Falling Waters, WV 25419
Ken M.
Job Details:
11/02/2023
"Customer complaint is that the unit is dead. Inspection of the unit found that the door pin would not recede, allowing the bottom interlock to toggle, but not the top, which burnt out the fuse and noise filter. Ordering latch assembly and noise filter assembly.; ordrng 1 W11493414 (interlock assembly) and 1 WPW10531156 (filter)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ3
Near Wellsville, PA 17365
Bernard M.
Job Details:
11/02/2023
"CX complaint the seal on cooktop is coming off. Inspected and found the seal in between the glass cooktop and metal framing is peeling. The glass abiove back right burner is disconnected from metal and caused glass to fall. Ordering cooktop, once available, contact cx to reschedule; ordrng 1 W11175876 (cooktop)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Manassas, VA 20111
Christian C.
Job Details:
11/02/2023
Cx complaint low flow error during cycle. Inspected unit found F8E1 valve failure. Ran through diag cycle and valves are loud and barely let any water through. Cx paid in full. Ordering water valves.; ordrng 1 W11316255 (hot water valve) and 1 W11316256 (cold water valve)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/02/2023
"customer stated that the timer was hard to turn and had broken the knob and shaft. verified issue and replaced parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Clifton, VA 20124
Christian C.
Job Details:
11/02/2023
Installed control and lid latch. Calibrated unit. Tested in diag cycle no issues. No errors stored.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Centreville, VA 20120
Christian C.
Job Details:
11/02/2023
Cx complaint console is unresponsive. Inspected unit and found some buttons do not light up or beep when pressed. No errors stored. Ran through diag cycle no issues. Ordering console.; ordrng 1 W11622490 (console)
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Martinsburg, WV 25404
Ezra M.
Job Details:
11/02/2023
"lid latch and bezel failed, replaced lid latch and bezel."
We serviced a
WHIRLPOOL ICE MAKER
Model WRT318FMDM09
Near ,
Ken M.
Job Details:
11/02/2023
"Customer complaint is that the ice maker is not making ice, ice is forming in the bottom of the freezer. Found the fill tube had not been run into the fill chute properly. Fill tube realigned with the ice maker and excess ice removed. Ice maker tested and is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/02/2023
Checked the Compressor by ohming out the Pins. Pins 1 & 2 = 5.2 ohms. Pins 2 & 3 = 9.6 Ohms. Pins 3 & 1 = 2.3 Ohms. Checked the Capacitor. Capacitor is reading Open. Installed new Capacitor. Compressor turned on but sounds like it's straining really bad. I think this caused the capacitor to go out. Unit will need all Couplers & Access Valve with the Compressor. ( Called office about all issue ) ; ordrng 2 W11504431 (Whirlpool Refrigerator Coupler)s and 2 W11504415 (Whirlpool Refrigerator Coupler)s and 2 W11506621 (Whirlpool Refrigerator Lokring Coupler)s and 2 W11506635 (Whirlpool Refrigerator Access Valve Coupler)s
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Edenton, NC 27932
Austin D.
Job Details:
11/02/2023
checke the unit and found that the receptacle is not sending voltage to the coil. ordering a new coil and receptacle to resolve the issue. parts on order.; ordrng 1 814399 (receptacle) and 1 W11396790 (coil)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Crozet, VA 22932
Kyle A.
Job Details:
11/02/2023
Replaced icemaker and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hertford, NC 27944
Austin D.
Job Details:
11/02/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts. calibrated/tested the unit. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS537SIAM00
Near Elizabeth City, NC 27909
Austin D.
Job Details:
11/02/2023
"cx complaint the unit is leaking and freezing prodcut. the water to the fridge has been disconnected so i cannot test with water. did find sediments on the connector between the filter housing and resevoir. therefore, ordering new connector and resevoir snce the resevoir line is bent. also found the thermistor out of range and the damper staying open slightly whenn closed in test three. parts on order. will return once the parts come in.; ordrng 1 WPW10271543 (connector) and 2 W10316760 (thermistor)s and 1 W11613294 (resevoir)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ
Near Shawboro, NC 27973
Austin D.
Job Details:
11/02/2023
cx complaint the unit is not able to hold the drawer up if any product is in it. verirfied complaint. found that the bracket that holds the drawer up and is mounted to the shelf was not mounted correctly. adjusted the mount and tested again. now the drawer does no fall out. showed cx and got cx approval. she advised me it will work then fall after a couple times. ordering drawer holders and drawer to make sure the issue is resolved. unit is purchased within thrity days.; ordrng 1 WPW10308849 (pan-meat) and 1 W11051442 (left track) and 1 W11025586 (track right) and 2 WPW10468555 (meat pan track)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Knotts Island, NC 27950
Branden R.
Job Details:
11/02/2023
"cx complaint unit not cooling , checked unit and found compressor kicking on at 9 amps and locking up . unit has no cool refrigerator - not cooling - . . . ordering full SS repair for unit . CX paid in full of 139 for service call; ordrng 1 W11574734 (compressor) and 1 W11598434 (evap) and 1 W11109499 (filter dryer)"
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Towson, MD 21286
Dustin F.
Job Details:
11/02/2023
"cx complaint: unit making noise during operation. Inspected unit, confirmed CX complaint. found idler hard to turn and rollers ceasing. idler marked up belt. ORdering new idler pully, belt, and rollers.; ordrng 4 WPW10314173 (roller)s and 1 W11162091 (belt) and 1 W10837240 (idlerq)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDB10
Near Richmond, VA 23225
Chris B.
Job Details:
11/02/2023
cx comp unit doors will not hold gasket within channel insp unit conf cx comp unit will need both rc and fc door to complete repair and make unit seal as desighned ship doors to cx; ordering 1 W10680725 (black rc door) and 1 W10680728 (black fc door) and 1 W10678768 (gasket) and 1 W10667843 (gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Arlington, VA 22204
Lloyd B.
Job Details:
11/02/2023
"Cx complained the unit did not operate. Installed new lid latch assy and tested in manual mode and it locked and unlocked. In diagnostics, the unit completed each step. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Manheim, PA 17545
Justin L.
Job Details:
11/02/2023
Cx complaint only making ice intermittantly and not much. Found ice in the mold. Found door switch making full contact. Found 1F in freezer and 38F in RC. Found full frost pattern. on evap. Attempted to jump and found no rotaition at T&H but no movement. Jumped valve then t&h again and went halfway through rotation before stopping Contactced techline ordering harness and icemaker and once approved office will need to set return; ordrng 1 WPW10300024 (icemaker) and 1 W10884720 (icemaker harness)
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Lebanon, PA 17042
Justin L.
Job Details:
11/02/2023
With the assistance of CH was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
JENNAIR REFRIGERATOR
Model JS42FBDBDA
Near Guilford, PA 17202
Drew B.
Job Details:
11/02/2023
cx complaint that unit had power outtage that turned off the fridge .. and never came back on and when checking the deli UI does flicker very very very slim but often.. i tested the outlet and the power supply incoming is 120.. but no response at the contorl and that board is no longer avaiable. and cx paid service fee and no firther work needed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2 IT
Near Midlothian, VA 23112
John P.
Job Details:
11/02/2023
Installed belt suspension and motor calibrated tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Midlothian, VA 23112
John P.
Job Details:
11/02/2023
Installed rails.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW
Near Gaithersburg, MD 20882
Davonte
Job Details:
11/02/2023
"cx complained unit was making rattling noises when unit was in spin cycle. previuos tech confirmed cx complaint. after replacing shocks, notice that outer tiub was cracked. caled techline to report issue. TL advised to replaced outert tiub and tomtell cx not use unit. ordring outer tub; ordrng 1 W11378552 (outer tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Woodbine, MD 21797
Robert L.
Job Details:
11/02/2023
"cx complaint after 2 washes would not start, found no errors stored, ran thru diagnostics, tested on all cycles, and start button was responsive, and when held long enough started cycles, cx to monitor and record any furhter issues starting, tested all op sok"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
11/02/2023
"Cx complains that the unit not working properly, inspected unit.. ran test mode, found an error code f8e3 overflow.. the pressure hose is loose, the basket is broken.. so i turned off the unit but the unit keep filling with water.. order parts; ordrng 1 w11219115 (outer tub) and 1 w11643701 (lower hanress) and 1 w11513255 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
11/02/2023
"modiel home, new home.. the refrigerator door are damaged, need parts,; ordrng 1 13107888SQ (dor-fip ss) and 1 13107887SQ (dor-fip ss)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Hedgesville, WV 25427
Ken M.
Job Details:
11/02/2023
"Customer complaint is that the unit is not heating. Checked power to the unit and have good L1, but L2 is only providing 16V. Customer needs an electrician."
We serviced a
MAYTAG DRYER
Model WED49STBW1
Near Germantown, MD 20874
Julian H.
Job Details:
11/02/2023
replaced parts door closing & sealing properly now
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Churchville, MD 21028
Neil H.
Job Details:
11/02/2023
WHEN I ARRIVED UNIT WAS NOT STARTING AND NO PUMP I REMOVED THE CONNECTION TO THE PUMP AND CHECKED THE HARNESS NO ISSUES RECONNECTED AND TESTED UNIT WORKING CX HAS A DRAIN THAT FILL THROUGH THE FLOOR AND WATER GOES AROUND WASHER AND DRYER THEY ARE GOING TO FIX IT I EXPLAINED THAT THEY DON'T WANT WATER ANYWHERE AROUND THE WASHER UNLESS IT'S INSIDE THE TUB ANYTHING ELSE WILL CAUSE ISSUES.
We serviced a
MAYTAG DISHWASHER
Model MDB7601AWQ
Near Edgewater, MD 21037
Israel R.
Job Details:
11/02/2023
Customer complaint unit harness shorted and is burnign up inside. I took the front panel off and the control has failed and shorted the harness. THe control is still made but the harness is not longer available. Called Safety and ducumented the unit The unit will needs new control and harness. Control is still being made but the harness is not longer available. Unit is unrepairable.; ordrng 1 12002710 (cntrl-elec) and 1 HarnessNLA (harness NLA)
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ3
Near Annapolis, MD 21403
Israel R.
Job Details:
11/02/2023
Installed new lif switch and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Annapolis, MD 21401
Israel R.
Job Details:
11/02/2023
Installed new door and tested. Unit is back to normal operations. I only got 1 kit for the led and this unit takes 4 so ordering the rest of the lights; ordrng 3 W11632139 (LEd (scode))s
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Martinsburg, WV 25404
Ezra M.
Job Details:
11/02/2023
"replaced timer and knob, verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richardsville, VA 22736
Tanner B.
Job Details:
11/02/2023
Installed new fc door and fc harness. applied heat to seal to adhere to cabinet .. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/02/2023
freezer leaking water on to floor found drain blocked steamed drain cleared drain tube paid sc fee by check
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/02/2023
dryer drum stops before end of cyle time still counting down tested diag f2 e1 error for stuck button ran time dry completed 5 mins no stoppage ran quick dry set for 15 mins got down to 7 mins drum stopped and time counted down opened door at 6 mins paused removed change from baffle started again shortly after stopping drum not spinning waited few mins tested drum spinning motor over heating and stopping ordering motor; ordrng 1 W11549461 (motor) and 1 W11525996 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/02/2023
no cool the past sunday ice melted foods in freezer soft warm temp in ffridge section running at a 143 watts tested in diag test 4 step four watts bouncing from 81 watts to 170 watts step five around 100 watts ball of ice on inlet freezer evap called tech line no leaks at compressor of evap tech line sugguested either faulty compressor or slow leak in cabinet informed them of the past vist and parts installed ordering compressor; ordrng 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (access valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/02/2023
installed new fridge door and nameplate heated gasket sealing all four sides leveled
We serviced a
IKEA RANGE
Model IGS900DS05
Near Silver Spring, MD 20901
Brian F.
Job Details:
11/02/2023
"Cx states upper oven not heating, tested and confirmed. Found bake ignitor open, upper oven broil and lower oven bake both working. Tried to remove old bake ignitor, mounting screw threads are stripped can't tighten or loosen. Ordering bake burner and mounting screws. Left ignitor w/ cx.; ordrng 1 W11174122 (burnr-oven) and 2 WP4159193 (screw)s"
We serviced a
WHIRLPOOL WASHER
Model LST8244BQ1
Near Hyattsville, MD 20783
Brian F.
Job Details:
11/02/2023
"Installed gearcase, motor, coupler, and agitator. Reassembled and reinstalled, tested, unit fills, agitates, spins, and drains. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Woodbine, MD 21797
Robert L.
Job Details:
11/02/2023
"installed icemkaer per previous, cycled power , set fc to -2 , tested alll ops ok............ upon arrival cx said old icemkaer sharted working 2 weeks sgo"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Point Harbor, NC 27964
Austin D.
Job Details:
11/02/2023
"cx complaint the unit is not cooing. came out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. pressure tested, vac the system. unit passed. added r134a to the system and checked pressures in test 4. low side pressure in rc section was 20 and the fc section was 7 on the low. unit is running as designed. advised cx to monitor the unit for 24 hours and that the labor is good for 30 days."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/02/2023
"f3e2 error , found the ntc connector on acu disconnected. reseated and tested unit. No errors , now operating . Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Germantown, MD 20876
Julian H.
Job Details:
11/02/2023
"CX complaint about unit not cooling well on Rc tested temp on arrival RC50* test 1& 3 reading wrong temps 37&29 degrees checked test 23,28,33 all wrong test 57 Rc fan not moving found a frost formation from evap issue with evap cover found a thorn gasket on rh side & missing filter cap CX MUST THAW UNIT OUT 24 HRS B4 RETURN CX PIF THRU APP; ordrng 1 W11220375 (cap-filter) and 1 W11395558 (evap cover) and 1 W10917313 (gasket-dor rh)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSs5
Near Odenton, MD 21113
Emmanuel R.
Job Details:
11/02/2023
"Cs unit doesnt want to start a cycle. confirmed complaint. I found error codes f6e1float switch-f6e4 no/low water f5e1door stuck open. Checked float switch, float swictch and wiring harness is ok, fill valve also ohmed out fine. Unit doesnt want to add water. Unit will need a control board bad fuse or triac in the mother board. Customer declined repairs. Collected for svc call."
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Rockville, MD 20852
Roberto I.
Job Details:
11/02/2023
"Cx complaint weak coffee and coffee ground falling everywhere inside the machine.Unable to test the machine, stuck on insert coffee ground container. Container missing, cx doesn't have it. Ordering coffee ground container. Advised cx that once we go back, install the container and test the machine, more parts may be needed. Cx paid in full ($335.72); ordrng 1 W10661115 (coffee ground container)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Washington, DC 20003
Samuel R.
Job Details:
11/02/2023
replaced part and tested unit in both cubes and crushed unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Martinsburg, WV 25404
Ezra M.
Job Details:
11/02/2023
"not running cycle. found unit in diagnostic mode. verified no errors, exited diagnostic mode. ran quick wash cycle. cycle completed normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx735sdbm02
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/02/2023
Replaced IM and rh door seal . Tested unit. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Sykesville, MD 21784
Justin S.
Job Details:
11/02/2023
cx says the unit is freezing stuff in the refrigerator even on the warmest setting. cx has been taking notes on the unit every so often. the unit is set to the warmest setting and the refrigerator temps are anywhere between 25f-43f in the refrigerator. when i arrived the freezer is at 28f and the refrigewrator is at 47f. called tech support and spoke with a joe. thermistors test in range. says the unit has a ss issue.; ordrng 1 W11562258 (evaporator) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11506635 (coupler) and 1 W11582579 (compressor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Baltimore, MD 21210
Shane M.
Job Details:
11/02/2023
"cx complaint the unit stopped making ice, found small pieces of cubes in icebin. found weak water pressure due to filter. advised cx to replaced filter & flush 3gs of water. jumped icemaker, icemaker completed. pre id icemaker if cx call back in MANDATORY W11556926 icemaker."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlottesville, VA 22901
Danny R.
Job Details:
11/02/2023
ujit wouldnt make noise while here but had recording it souds like it couls be fan or baffle ordering both; ordrng 1 WPW10479155 (baffle)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Wilmington, DE 19805
Taylor F.
Job Details:
11/02/2023
Cx complaint is unit making grinding noise when turning the turntable. Tested inspected and verifed complaint. Unit does not make the noise with just the motor turning or the motor and glass. Only when the wheels are introduced does it make thr noise. Cannot find a visual defect with the wheels or bottom of cabinet. Ordering the roller wheels for turntable and turntable motor.; ordrng 1 W11252182 (ring-turn) and 1 W10642989 (motor-turn)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Washington, DC 20015
Sherwood
Job Details:
11/02/2023
cx complaint not draining. arrived and confirmed dw not drain. 120vac going to drain pump but its not operating. ordering drain pump.; ordrng 1 W10876537 (drain pump)
We serviced a
MAYTAG WASHER
Model Mvw5430mw0
Near Martinsburg, WV 25404
Ezra M.
Job Details:
11/02/2023
"not starting cycle, just hums a few times briefly then stops. found capacitor hanging loose and disconnected. reconnected and reinstalled capacitor. had customer start wash cycle to ensure unit working properly. also informed cust unit is being overloaded and to adjust load sizes."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20906
Alexander D.
Job Details:
11/02/2023
"cx complaint unit dripping from dispenser and will randomly let an ice cube fall out dispenser. upon arrival cx said dispenser stopped dripping as soon as she called for service. greased connection at door hinge anyway and advised cx to monitor and call back if issue persists. for ice falling out, advised cx if any ice is left in ice chute, it will eventually melt and slip out past door. advised cx to make sure no ice is left in chute. tested unit. unit is working properly at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Clarksburg, MD 20871
Julian H.
Job Details:
11/02/2023
CX complaint about unit not cooling at all & gasket on RC's rh side tearing confirmed tear along the edge not cause by CX found also unit on cooling off mode set it back to normal hard compressor & fans start to run MUST WAIT 24HRS advised CX how to get out of this mode need seal; ordrng 1 W10830277 (gasket-fip bk)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/02/2023
Inspected the unit. Found that the cx is saying that the Washer is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F2 E2 = Hmi / User Interface is Disconnected. Checked the User Interface Ribbon Cable. User Interface is fully plugged in. Installed new User Interface. Cleared old Error Codes. Tested the unit. Unit is working as Designed. Cx paid in full by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Owings, MD 20736
Shawn D.
Job Details:
11/02/2023
cx complaint unit is not dispensing ice said she can hear motor run ice maker works fine has emty the bin and same issue. inspected unit and confrimed the issues i found the yoke is just spinning freely on the augar motor like yoke got over tighten from being used and should not happen. gave cx quote for repair and she paid for service will call back when ready. called techline spoke to kirt documented issue; ordrng 1 WPW10309864 (divider 66.86) and 1 WP67006341 (gasket 4.85) and 1 W11671282 (augar motor 97.66) and 1 W11378860 (washer 10.29) and 1 WP63052-2 (yoke 39.28)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Huntingtown, MD 20639
Shawn D.
Job Details:
11/02/2023
"cx complaint water taste bad and door sealing issue. i inspected unit and notice also freezer led not working. i dispensed some water and it stinks, used sink water and it does not stink at all. cx said when fridge was installed the installers said to change the water line and they did and put a braded line on and probably is starting to break down. i told cx the a new LED is covered water line is not and said he will pay for water line. i grabbed led and water line from v/s and installed both led works now water line has no leaks i flushed system with water filter in and does smell alot better but still smells. i removed filter and flushed system and we have no small. told cx he now needs a water filter and is going to get one today. unit is good to go; ordrng 1 W10267701RP (waterline SD V/S 22.39) and 1 W11483116 (module SD V/S), used 1 W10267701RP (waterline SD V/S), and 1 W11483116 (module SD V/S) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Virginia Beach, VA 23455
Lucas R.
Job Details:
11/02/2023
"WPW10245259 21.93. cx complaint the oven not heating, checked unit. found l2 wire to control shorted at terminal block, power cord good indicating not an instalation issue. L2 terminal loose on block replaced terminal block, repaired wire, tested, unit working as designed.; ordrng 1 WPW10245259 (block-term lrvs), used 1 WPW10245259 (TERMINAL BLOCK LRVS) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Virginia Beach, VA 23455
Lucas R.
Job Details:
11/02/2023
"cx complaint unit not complate cycle.check unit f7e1, f7e7 motor code found cap loose causing damged to cam belt and pully shield. replaced cap to get the unit runnintg. no agitate or spin found open wire harnss to motor. motor check good @ 5-5-10 ohm. called office to schdule for Tusday.11/7; ordrng 1 W11590868 (harness) and 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11409708 (shield) and 1 W11395618 (capacitor LRVS), used 1 W11395618 (CAPACITOR LRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Washington, DC 20003
Samuel R.
Job Details:
11/02/2023
"cx complaint unit is not making ice.inspected unti and found unit to be cooling properly and found unit to be cooling properly,unit checks out good."
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC15PHZS0
Near Arnold, MD 21012
Israel R.
Job Details:
11/02/2023
Installed all parts and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS36FKX01
Near Washington, DC 20007
Samuel R.
Job Details:
11/02/2023
replaced part and set correct temps unit ios now good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Littlestown, PA 17340
Sal R.
Job Details:
11/02/2023
"Per the perveiouse tech ,I was abel to access and depalce the sump & motor. I tested the unit and found it tobe opperating as designed. I am ordering 1 adjuster kit due to fragmented adjuster on the left side. I have set a return date for 11/7; ordrng 1 W10712395 (adjusters)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Palmyra, VA 22963
Kyle A.
Job Details:
11/02/2023
Cx complaint of unit leaking because of frozen rc pan. Did confirm and found that units temp were set to 32. Thawed pan and raised temp and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MEDB765FW
Near Silver Spring, MD 20906
Davonte
Job Details:
11/02/2023
"cx complained door was falling down, after inspecting confirmed cx complaint. door springs came unseated. reseated springs. tested door. door is now working as should and n ot free falling"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Washington, DC 20007
Sherwood
Job Details:
11/02/2023
"cx complaint shaking and banging, arrived installed suspension and tested spin cycles and unit is now working as designed. repair complete"
We serviced a
WHIRLPOOL WASHER
Model Wtw5057LW0
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details:
11/02/2023
"Cs unit is grinding when agitating and spining, confirmed complaint, error f7e1 present. Found splutch gears frayed. Replaced splutch and tested unit. Unit is now working properly.; used 1 W10721967 (splutch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Palmyra, VA 22963
Kyle A.
Job Details:
11/02/2023
Cx unit is not defrosting due to broken green wire for heater. Ordering replacement heater.; ordrng 1 W11650662 (Heater)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Gaithersburg, MD 20878
Davonte
Job Details:
11/02/2023
"after inspecting the door, seal on the inside was torn, showed cx the door. cx didnt want inner door replaced bhecause of the tear in the seal. reordering inner door; ordrng 1 W11684570 (inner door)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near College Park, MD 20740
Brian F.
Job Details:
11/02/2023
"Cx states unit won't power on, tested and confirmed. Installed new control, powered on, ran daignostic cycle, completed with no errors. Ran DLMS calibration cycle. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Chesterfield, VA 23838
John P.
Job Details:
11/02/2023
Installed console and UI tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Gaithersburg, MD 20882
Davonte
Job Details:
11/02/2023
"cx complained unit was leaking water, confirmed cx complaint. water is leaking from the bottom of dispenser drawer. unit will jneed new dispenser drawer,cover and divider.; ordrng 1 W11524105 (dispenser drawer) and 1 W11318757 (cover) and 1 W11316375 (cover) and 1 W11316603 (divider)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
11/02/2023
Customers complaint is unit dripping form the disepnser. Found water valve leaking. NTo part.; ordrng 1 W11172234 (valve assembly)
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Woodbine, MD 21797
Justin S.
Job Details:
11/02/2023
the 2 rear burners do have the incorrect orafice in them. converted to lp and the unit is now good
We serviced a
IKEA MICROWAVE
Model IBMS1455DS01
Near College Park, MD 20740
Brian F.
Job Details:
11/02/2023
"Cx states start button not working, tested and confirmed. Found button holder broken, ordering button holder.; ordrng 1 W11116990 (button)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
11/02/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ7
Near Pasadena, MD 21122
Dustin F.
Job Details:
11/02/2023
"Replaced parts and tested unit, unit working as intended."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near La Plata, MD 20646
Shane B.
Job Details:
11/02/2023
cx complaint is the unit not starting at all. confirmed complaint. found terminal block properly wired and gettign 240vac. door switch is not damaged. found fuse is OL. ordering new fuse. scheudled return visit with office for 11/8.; ordrng 1 WP3392519 (thermal fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Georgetown, SC 29440
Paul F.
Job Details:
11/02/2023
Customer complaint is water sitting on top of the freezer gasket. There is a fix for this per techline. NTO foam gaskets.; ordrng 2 w11159728 (foam gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Essex, MD 21221
Dustin F.
Job Details:
11/02/2023
"CX complaint: RC im stopped workingInspected unit, confirmed CX complaint. ran test 56 got E5 code for bad IM thermistor. Checked dispenser water and tested both IM fills. Filter and Valve good. Unit needs new icemaker.; ordrng 1 W11658802 (icemaker)"
We serviced a
KITCHENAID FREEZER
Model KBSD602ESS00
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/02/2023
"Replaced door, dispensers tested ok. Cx not happy of how the door closed. Quoted hinge and extension replacement. $237.66, with $110 labor for left hinge W11673500 and extension W11298172 replacement. Cx needs more time to make a decision.; ordrng 1 W11673500 (top hinge) and 1 W11298172 (left exttension)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Georgetown, SC 29440
Paul F.
Job Details:
11/02/2023
Customers complaint unit not turning on at all. Found all the lights are out. peroper power at the wall outlet but no power getting to anything. CHecked the pantry ui for water damage but that is not the issue. Customer is going to try to get whirlpool to pay for the parts and labor because it just went out of warranty. Collected service call.; ordrng 1 power supply and 1 main control and 1 inverter
We serviced a
KITCHENAID OVEN
Model KFGD500ESS03
Near Bowie, MD 20720
Leon
Job Details:
11/02/2023
The issue is the bottom of it is not heating. Confirm the issue saying that the igniter was no good. Client would need a newlighter quiet clients said they will call back if they want to go through. We're getting there neither or just getting a new oven.; ordrng 1 WPW10324738 (Igniter)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bel Air, MD 21014
Neil H.
Job Details:
11/02/2023
REPLACED THE CONTROL PANEL AND SUSPENSION RODS RECALB WASHER UNIT TESTED GOOD.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Georgetown, SC 29440
Paul F.
Job Details:
11/02/2023
Customers complaint is unit not starting. Found bad thermal fuse. Installed new part from truck stock. All check ok.; used 1 wp3392519 (fuse) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Carlisle, PA 17013
Fred G.
Job Details:
11/02/2023
i was able to access unit and replace the capacitor as per previous visit and TL. i also cleaned the outer spin basket due to build up of debris. I then found unit checks good. cx to test unit for leaks with a load of laundry
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Richmond, VA 23228
Joseph D.
Job Details:
11/02/2023
Unit will with locked compressor must reorder compressor and replace with drier when available . ; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Pawleys Island, SC 29585
Paul F.
Job Details:
11/02/2023
Customer complaint is unit not washing. Found unit has 120 volts going to the water valve but unit not getting water. NTO part.; ordrng 1 W11175771 (water valve)
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/02/2023
cx complaint unit is leaking from the front. I found bellow has failed allowing water to leak from front door. unit needs bellow. once part is approved please call cx and set up a return visit. ob; ordrng 1 W11314648 (bellow)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Washington, DC 20009
Samuel R.
Job Details:
11/02/2023
replaced partas but do to the heater leaking it has cause damage to the drain pump and sump pump.cause both parts to failed.unit will need new sump as well.W11416362; ordrng 1 W11416362 (sump pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
11/02/2023
Installed new parts. Customer said they needed to send the parts back to whirlpool themselves for the claim they submitted. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Falling Waters, WV 25419
Ken M.
Job Details:
11/02/2023
"Customer complaint is that the unit leaked once from the right side, hasn't done it since. Inspection of the door gasket found no issues. Unit has no stored error codes. Ran test cycle and the unit did not leak. Suspect something was loaded that either pushed back against the door or prevented a wash arm from turning properly. Unit is currently working properly, unable to duplicate the issue at this time."
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Midlothian, VA 23114
John P.
Job Details:
11/02/2023
Installed control below and sensor tested working as designed
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS20
Near Myrtle Beach, SC 29575
Paul F.
Job Details:
11/02/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mount Joy, PA 17552
Justin L.
Job Details:
11/02/2023
Was able to access unit and replace part. Unit now checks good no furthwer work needed
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Powhatan, VA 23139
John P.
Job Details:
11/02/2023
"CX complaint unit not drying dishes, tested unit found heater in range and coming on during test cycle no stored error codes found no rinse aid in reservoir advised CX of the need to use rinse aid and that plastics will never truly dry in newer dishwashers unit working as designed."