Service History 799 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/01/2022

"cx complaint unit leaking from left side, checked unit, ran heavy cycle, unit started leaking about midway through. checked wax vent fan and dispenser, both are good, come to find leak coming from gaskets, ordering both gaskets to complete repair.; ordrng 1 W11483553 (gasket) and 1 W11414078 (seal)"

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PHZS0

Near Dunn Loring, VA 22027

Christian C.

Job Details: 12/01/2022

"Cx complaint unit does not turn on and whenever it would work it makes too much ice. Inspected unit found reservoir cracked leaking water and would not fill reservoir at all. Ran through manual mode and thermistors pass, water fills but leaks, unable to test drain pump and recirculation pump since reservoir cannot get full. Evap plate good frost pattern. Tested bin thermistor reading 2.08kohms at room temp. Ordering reservoir, reservoir drain pump, and bin thermistor. Reservoir none in stock at upper marlboro and whirlpool.; ordrng 1 W11614100 (reservoir) and 1 W11542868 (reservoir drain pump) and 1 WPW10511923 (bin thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Newville, PA 17241

Andrew S.

Job Details: 12/01/2022

Cx complaint is that the unit would not fill with water. Upon arrival I found that the cx said that the float top had come off and they put it back into place and it didnt work. Cx then put it on a second time after noticing that it wasn't even and the unit has worked since then. I verified that the unit is now functioning. I found an F6E4 and F10E3. I then ran the diag test and found that it filled and functioned as intended and the error codes did not come back after the cycle. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 12/01/2022

"Cx complaint unit leaks. Removed kickplate and ran unit on normal cycle. After removing plate found water residue on both left and right hinges and on insulation. Ran cycle for 10 min and unit didn't leak. Inspected door and found the lower door seal to be warped and loose on the right side. Also found heavy residue underneath. Ordering lower seal, once approved contact cx to reschedule; ordrng 1 W10909089 (lower door seal) and 6 WP8281217 (screws)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 12/01/2022

"Installed new waterline, filltube heater and 1/4 waterline clip.. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, VA 20152

Richard B.

Job Details: 12/01/2022

"CX complant. Door falls down .Inspected unit and found door falls down if not supported,.Heater has stainless steel gromets indicating unit has updated heater . Unit will need left and right hinges. Advised CX until hinges are replaced door should be supported if opening and closing . Further work needed .Not in stock RB; ordrng 1 W11573703 (hunge left) and 1 W11573702 (hinge right)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Norfolk, VA 23505

Carl A.

Job Details: 12/01/2022

"cx complaint of oven not working,checked unit to find correct power coming to unit 120 on L1,120 on L2 , 235 across L1&L2,ohmed out element at 25 k ohms,powered unit up bake element reciveing 211vac power, found connector on element not fully seated reseated connector on element,tested unit works as"

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Staunton, VA 24401

Danny R.

Job Details: 12/01/2022

cant get to unit; schdld next appmnt for 12/2 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Charles Town, WV 25414

Ezra M.

Job Details: 12/01/2022

"unit not leveling. installed shim under back left roller, leveled unit. unit on tile,; ordrng 2 4387828A (shim EM VS)s, used 1 4387828a (shim) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Carlisle, PA 17013

Andrew S.

Job Details: 12/01/2022

Per previous diag I was able to access and repalce the control box. I then repowered the unit and found that it is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Laurel, MD 20724

Israel R.

Job Details: 12/01/2022

Custoemr complaint unit os no0t starting and not running. Customer stated is not filling. I tested the unit and found the water was not coiming in ii found loose connection at the control. I reseated the unit is getrting water. I gave her few pointer and told her not to overload showed her how to use the machine and the unit is working is filling is agitating. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ

Near Brambleton, VA 20148

Daniel J.

Job Details: 12/01/2022

fidge leaking since installed two months ago builder cut off ice maker leaking still occured removed back panel leak stain near drain pan inspected drain hose not connected to drain installed on drain

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Richmond, VA 23233

Jerod R.

Job Details: 12/01/2022

new tub was twisted reoreded; ordrng 1 w11409866 (tub)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Midlothian, VA 23114

John P.

Job Details: 12/01/2022

CX complaint units will stop and flash f2 e2 checked all connectors on UI nothing appeared to be out of place reseated all connectors during performing HMI test when turning selector knob unit would reset and freeze possible issue in selector nob of assembly ordering UI and control; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Washington, DC 20001

Mitchell H.

Job Details: 12/01/2022

cx complaijt unit is not cleaning or drying well. ran diag and no errors all components working good. asked cx what cycle she uses. she said 1 hr only. says the others are too long. informed cx of how unit works and how important cycles are for washing and drying. she understands. unit is working as desinged.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Glenelg, MD 21737

Robert L.

Job Details: 12/01/2022

"cx complaint leaking from hosuing , found slow leak from filter housing behind filter connectio, found corrosion once removed, replaced housing from pre-id, tested all ops ok, collected $309 visa cx paid in full......... while removing old housing i accidently broke tab to bracket (see pic), ordering bracket no charge; ordrng 1 WP67001668 (plate- filter) and 1 look (look)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Norfolk, VA 23513

Carl A.

Job Details: 12/01/2022

"cx complaint of unit taking too long to pre heat ,checked incoming power 120 on L1,120, L2 across 245 F5E1bake element 23.6 ohms , temp probe1069 k ohms ,broil element 16.6 k ohms ,avg temp 343, calibrated unit by 15 dregrees ,tested unit works as designed"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Dillsburg, PA 17019

Sal R.

Job Details: 12/01/2022

CX complaint was that the unit was not heating correctly. I foun d that the with using a thermacoupling the unit is opperating as designed. I found CX was kkeping temps with old metal winding thermomitor. I was able to usea digital thermacoupling to show CX the swing in temps on new enargy efficant unit . I did calibrated the unit 15 degrees up per CX request. UNit is with in the 1st 30 days of ownership. UNit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bowie, MD 20720

Shawn D.

Job Details: 12/01/2022

"cx complaint unit is leaking under unit in front might be coming from the back he said. inspected unit freezer no ice build, inspected frodge found water/ice build up on floor. pulled unit out and found drain is clogged and could be causing the leak out the front middle bottom. cleared drain tube removed ice/water in fridge sectoin cleared condenser and told cx to keep an eye on unit incase still leaking. unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Laurel, MD 20708

Israel R.

Job Details: 12/01/2022

"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (coupler) and 1 W11506619 (Coupler) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Lancaster, PA 17603

Justin L.

Job Details: 12/01/2022

Cx complaint F7E1 error. Was able to access unit and entered diagnostic to find f3e3 thermistor fault and f7e1 tachometer failure. Ran tachometer verification and didnt register and faulted out. Replaced with pre-id calibrated and tested. Ohmed out thermistor and found it reading 2.72K Ohms. Will need inlet valve to complete repair. ordering valve and cx will reach out to set return; ordrng 1 W11165546 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 12/01/2022

"cx complaint unit errored f8e4, and water on floor, found f9e2 and f8e4 stored, cleared, ran unit found slight drip from left corner of door, after a while determined top corner of gasket allowing water thru, replaced gasket, cx requested kick plate off just in case, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Leesburg, VA 20175

Ricky E.

Job Details: 12/01/2022

customer stated that the lower rack had cracked wheels. verified issue unit will need wheel assys; ordrng 2 WPW10082868 (dishrack wheel)s

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PHZS0

Near Dunn Loring, VA 22027

Christian C.

Job Details: 12/01/2022

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Herndon, VA 20170

Richard B.

Job Details: 12/01/2022

"CX complant. Washe rnot working right. Prior diagnosis found unit needs control , Installed control and calibrated unit twice , Unit working as designed , Job completed, RB; ordrng 1 looklook (look look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Washington, DC 20001

Mitchell H.

Job Details: 12/01/2022

installed broken piece on pantry adapter. unit is now good to go. job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Washington, DC 20001

Mitchell H.

Job Details: 12/01/2022

installed broken piece on pantry adapter. unit is now good to go. job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Bethesda, MD 20815

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not dispensing water.inspected unit and could confirm cx complaint.tested unit with no filter and still got no water.ran service test 46 and got no water.checked door harness for unit and narness is good.checked water valve and found dual valve to be bad.will also replace inlet valve aswell its humming loud to but letting water through.unit will need both water valve W11512399 2 tribles WPW10341320 36 tribles ; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lanham, MD 20706

Shane B.

Job Details: 12/01/2022

cx complaint is the unit not starting at all. confirmed complaint. nothing works when start button is pressed. i found no thermal damage at the terminal block. 120vac on each leg but when checked from L1 to L2 i have 1.6vac. issue is the power supply. i showed the cx this and she is going to have outlet and breaker looked at. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20171

Richard B.

Job Details: 12/01/2022

"CX got notified about a issue. Found unit needs heater replaced due to brass grommetts , Tried several times to remove , A loose board in the back is holding machine from coming out, Advised CX to call installers that installed to have removed then call us back. Part is on site , Further work needed, CX will call via, RB; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Great Falls, VA 22066

Jason A.

Job Details: 12/01/2022

CX comaplint FRIDGE water leaks from RC cover & warm temps. FC temps good. Found RC evap completely iced up. Cleared all ice & test thermisters - measured resistance at main control. Evap insulator is cracked & UI non-responsive. Left door closer spring stretched & causes noise - doesnt close door fully. JJ to return. Parts in stock > JJ; ordrng 1 WPW10739408 (cntrl-elec (item5) 4 upr mrlbro) and 1 W10565852 (harns-wire item4) and 1 W10555478 (insulation item5) and 1 W10667607 (thermistor RC item14) and 1 W11411871 (UI item32) and 1 W10121046 (cam spring LEFT 36)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Yorktown, VA 23692

Justin W.

Job Details: 12/01/2022

replaced heater per service pointer. tested unit working as designed

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Bel Air, MD 21015

Neil H.

Job Details: 12/01/2022

REPLACED COOKTOP UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Bryans Road, MD 20616

Robert A.

Job Details: 12/01/2022

Cx complaint that the unit is not starting at all. I inspected the unit and confirmed the complaint. The control board is not getting any voltage (.38v). I checked the outlet and there no power there either. I checked the circuit breaker in the basement and the breaker tripped. I restored power and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Alexandria, VA 22315

Lloyd B.

Job Details: 12/01/2022

Cx complained the unit did not dispense ice. Inspected the unit and found the auger motor coupler teeth are broken. Unit needs new auger motor coupler; ordrng 1 WP2220458 (auger motor coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM03

Near Washington, DC 20005

Mitchell H.

Job Details: 12/01/2022

cx complaint noise is still there. installed new pads per techlines request to compressor. tennents were not in and on vacation so they will need to let us know if issue is still there or to there liking. otherwise unit sounds pefectly fine to me. job completed.

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Bear, DE 19701

Michael E.

Job Details: 12/01/2022

"CX complaint: F8E0 error code. Tested and verified complaint. Cooling fan at 104.8 olms. 5vdc from control to hall sensor. Control board has been replaced twice to address this same issue. Ordering cooling fan assembly. CX paid for service, part, S&H. CX will owe 110.00 for labor upon return visit. Cannot reschedule due to NW part; ordrng 1 W11107275 (fan-blwr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Arlington, VA 22201

Eric W.

Job Details: 12/01/2022

cx complaint was ice maker not making ice comfrim complaint by tested the ice maker by holding the reset bottom nothing happen the tested volts got 120 volts replaced the ice maker

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Warrenton, VA 20187

Daniel J.

Job Details: 12/01/2022

light staying on when not in use replaced switch turned unit on and let heat and waitied lights went back off

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Davidsonville, MD 21035

Shane B.

Job Details: 12/01/2022

"cx complaint is the unit shaking violently. cx found shipping bolts were not removed when unit was installed. he said its working much better now but wants to make sure nothing was damaged. i checked for codes and found F8E1. cleared code, ran service cycle. unit completed cycle with no issues. ran each water valve, all have good flow. hot and cold suply are hooked up correctly. cleared pressure hose, it didnt seem blocked. unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DBL5

Near Elkton, MD 21921

Alexander W.

Job Details: 12/01/2022

Cx stated unit not washing inspected tested and verified cx complaint found f4E3 error code inspected harness harness is in tact and motor is getting 120VAC washer motor reading OL ordering sump assembly cannot reached due to SO part. ; ordrng 1 W11085683 (Sump)

We serviced a

JENN-AIR COOKTOP

Model JED3536GS01

Near Ashland, VA 23005

Thomas B.

Job Details: 12/01/2022

Cx complaint unit is not working properly inspected unit found led light for switch hot surface is on ordering infinite switches ; ordrng 2 W10917724 (switch-inf)s and 1 W10843843 (switch-inf left rear) and 1 W10911303 (switch-inf) and 2 W11129442 (switch-inf)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFC2062FEZ03

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 12/01/2022

"cx complaint is the unit not dispensing water or making ice. unit is set to recomended temps. prob shows 36/1. ice bin is empty. i removed filter, installed bypass and tested dispensor. it is now working. reinstalled filter and dispensor is now working. tested IM and it filled properly. i advised cx to replace filter, she said its been over 6months. showed her how to twist it into place fully. unit is working as designed. cx paid 120 for service call."

We serviced a

KITCHENAID DBL WALL OVEN

Model KOSE500ESS20

Near Dover, DE 19904

Michael E.

Job Details: 12/01/2022

"CX complaint: oven temps off. Tested and verified complaint. It preheats perfectly. After that, while set on 350, it drops as low as 320 and as high as 380. Ordering oven control. Cannot reschedule due to few left on system.; ordrng 1 W11448962 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Charles Town, WV 25414

Ezra M.

Job Details: 12/01/2022

"unit not leveling. installed shim under back left roller, leveled unit. unit on tile,; ordrng 2 4387828A (shim EM VS)s, used 1 4387828a (shim) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bealeton, VA 22712

Robert W.

Job Details: 12/01/2022

Cx Complaint is the unit isnt starting. Inspected unit and found the door switch has failed keeping unit from staring up bye pass switchg and unit still not starting found thermal fuse failed.; ordrng 1 WP3392519 (Thermal fuse) and 1 WPW10237959 (Door switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rising Sun, MD 21911

Alexander W.

Job Details: 12/01/2022

Cx stated unit just hums inspected tested and verified cx complaint found capacitor defective leaking oil. Ordering capacitor and level foot. ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Level foot)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hyattsville, MD 20783

Samuel R.

Job Details: 12/01/2022

replaced parts needed.there was no geasr case oil just over spilled detergent.unit is unleveled causing unit to not perform well.will habe to order suspension as two rods came bent.unitill need to have suspension changed and leveled correctly; ordrng 1 w111130362 (suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLW00

Near Washington, DC 20016

Mitchell H.

Job Details: 12/01/2022

cx complaint unit is not cooling. got to unit and found compressor to be bad. opened system to full charge. replace compressor and filled to 42g of r600. unit is now good to go and cooling.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Virginia Beach, VA 23456

Austin D.

Job Details: 12/01/2022

"sr 7735172525 cx complaint the ice is forming underneath the bin. checked the seals and all seals seem to be good to go. water must be coming from the ice maker section since where the water is located. therefore, ordering a new ice maker and water valve to resovle the issue. will return once the parts come in. if issue persists after this repair techline says we will need to replace the fridge left door.; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 WPW10553630 (heater cover) and 1 W11579560 (ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Fulton, MD 20759

Israel R.

Job Details: 12/01/2022

F2E1 Stuck key. Customer complaint unit is not starting. Customer said that she starts the washer and then walks away and when she comes back the unit has not wasehd or started. I ran teste found F2E1 UI test passed after the test the unit displayed F6E6 is not even a code that is listed. I got into the test again and the only thing was the F2E1 error code again. I ran test againa and did not not get any erro codes and completed the cycle. every time. Unit is working fine. Quoted fro 110 labor for UI and control but unit is working.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Carlisle, PA 17013

Andrew S.

Job Details: 12/01/2022

"Per previous tech I was able to access and repalce the control, harness and thermistor. I was unable to test the unit due to it being in the storage room of a RAC. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near McLean, VA 22102

Emmanuel R.

Job Details: 12/01/2022

"Cs we ordered the left door and its supposed to be the right door, the left door is always damaged but he is mainly concerned about the right door. He will be calling whirlpool to sort this out. Im putting an order in just incase. also i installed the crisper door, crisper drwaer is working properly.; ordrng 1 W10912075 (dor-fip) and 1 W10884773 (nameplate)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Falls Church, VA 22041

Lloyd B.

Job Details: 12/01/2022

"Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heats and cycles. Job complete; ordrng 1 WP279843 (element), used 1 WP279843 (element) from stock"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 12/01/2022

installed ordered part and tested unit. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Fairfax, VA 22030

Demonte S.

Job Details: 12/01/2022

Inspected the unit. Found that the cx is saying that the Washer is giving an error codes while trying to use unit. Ran Service Diagnostics on the unit. Error Codes are F0E2 = Over Sudding Error. ( Advised that the cx watches there soap usage.) F9E1 = Long Drain Error. Checked the Drain Pump. Found that the Washers Drain Pump is clogged. Removed all Items from the Drain Pump. ( Advised the cx to use a mesh bag. There is all different types of items in the Drain catch.) Ran Service Diagnostics Test 12 on the unit. Unit passed. I then ran a normal cycle on the unit. Unit is working as Designed. ( Advised that the cx reads the Use & Care Guide.)

We serviced a

JENN-AIR OVEN

Model JJW2827DB00

Near Potomac, MD 20854

Roberto I.

Job Details: 12/01/2022

"CX complaint oven not working F2E1 on display.Confirmed error, unable to run diagnostic. Removed control panel, found all connections ok. Replaced control panel using pre id part. Ran 350F bake cycle on both ovens. Unit worked as designed. Collected 1127.09"

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, DC 20010

Mitchell H.

Job Details: 12/01/2022

got to unit and stil had no pwer chord installed new control on unit to try and see if that will help. informed maint they need to install it back up and test as we could not today. they understood and job is completed as odf now.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 12/01/2022

"customer stated that the unit was overjeating and giving an error of 6-1. verified issue and fnd falty broil relay at the control. when anything is chosen on the ui, the broil element will turn on.. need part...; ordrng 1 W11317859 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near West Springfield, VA 22152

Carl R.

Job Details: 12/01/2022

"Cx complaint is Broken or Missing Parts - FDBM - PRE-ID Door Dented/Scratched. Removed door from box and held the door against the old door, new door matches perfectly against the frame and handle aligned perfectly. Put new door and handle on freezer rails and heat treatment to door gasket. Unit working properly."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Elkridge, MD 21075

Robert L.

Job Details: 12/01/2022

"installed new evap harness and thermistor, unit was running good on arrival , tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Frederick, MD 21702

Justin S.

Job Details: 12/01/2022

cx says the last few weeks the refrigewrator has been at 42f but today its reading 32f. also the unit usually drops only a batch of ice a day. the unit is set to 37f in the refrigerator and 0f in the freezer. actual temps when i arrived are 36f and -2f. no frost build up on either evaporator cover but i can see the evaporator frosted normally. the door gaskets are sealing good. evaporator fans are blowing good in test 3. test 7 still set to 2. test 36 i can feel air movement. test 56 getting an e5(thermistor) test 38 and i dont hear the element melting any ice. the unit needs the ice maker and the freezer evaporator fan; ordrng 1 W11579560 (ice maker) and 1 W11452196 (fan)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Richmond, VA 23228

Jonathon C.

Job Details: 12/01/2022

"cx complaint, lid lock issue. tested unit, verified complaint. found lid lock working normally but when the motor rotates counter clockwise, the lid lock sounds like a machine gun and the unit throws a lid lock code. ohm'd lid lock with MR help. readings were correct but according to tech sheet, on the wrong pins. possible its a lid lock issue but we're pretty confident its a short on the control.; ordrng 1 W11611306 (control) and 1 W11307244 (latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Reston, VA 20191

Jason A.

Job Details: 12/01/2022

CX complaint FRIDGE water leaks from top of RC . Cleared all ice & test drain hole is clear & good drain > JJ

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Waynesboro, PA 17268

Bernard M.

Job Details: 12/01/2022

Re-ordering vent due to damper being broken. Once part is in contact cx to reschedule; ordrng 1 w11318807 (vent housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS00

Near McLean, VA 22101

Emmanuel R.

Job Details: 12/01/2022

"Cs door arent sealing properly, confirmed complaint. I found all 3 door gaskets are torn and in bad shape. LH,RH rc doors and fc door . Icicles and frost building up. Also the icemaker is not making ice. Customer would like to replace all the gaskets and icemaker. Collected payment in full.; ordrng 2 8201809 (gasket-fip)s and 1 2309216 (gasket-fip) and 1 WPW10277450 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Lancaster, PA 17603

Justin L.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Little River, SC 29566

Jason T.

Job Details: 12/01/2022

"Installed ice door motor, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near North East, MD 21901

Alexander W.

Job Details: 12/01/2022

Cx stated one led is out entirely and the other is dim inspected tested and verified cx complaint found both modules defective ordering another module to get both of the modules replaced at the same time. Ordering an additional module resched when parts received. ; ordrng 1 W11527432 (Module)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Aberdeen, MD 21001

Neil H.

Job Details: 12/01/2022

"CX COMPLAINT THE WASHER TEARING CLOTHES SEEN BASKET RUSTING AND ROUGH SPOTS ON SPIN BASKET; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (Whirlpool Washer Drive Block) and 1 285565 (agitator assy,comp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Germantown, MD 20874

Andrew H.

Job Details: 12/01/2022

"cx complaint is the unit is locked up. i replaced compressor, coupler and drier. pulled unit into a vac and filled to 47g. unit is now working properly"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Lancaster, PA 17603

Justin L.

Job Details: 12/01/2022

Cx complaint outer glass shattered and knobs not lining up. Was able to access unit and found outer glass had shattered and the valve stems on the regulator were sticking and bending when trying to use cooktop. Contacted safety SR#7735132656 who gave Parts and Labor Auth#W153VE1WPL1. Ordering parts needed for repair and once in office will need to set return. Informed cx not to use oven until repair; ordrng 1 W11176456 (outer door) and 1 W11178521 (nameplate) and 1 W10538763 (manifold) and 1 WPW10339442 (knob) and 1 WPW10515454 (center burner head) and 1 WPW10183369 (center cap) and 1 W10856866 (socket) and 1 W10888179 (bulb) and 1 W11105139 (glass bracket) and 1 W11389703 (bracket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Rixeyville, VA 22737

Robert W.

Job Details: 12/01/2022

Cx complaint is the unit isnt making ice. Inspected unit and found unit is getting good power water flow is good IM not error codes IM will harvest just wont fill found tube frozen fixed the air bleed in IM and unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Enola, PA 17025

Fred G.

Job Details: 12/01/2022

cx complaint unit senses and then just finshes cycle. inspected unit and entered into diag and found 0 error codes saved. ran auto test and found when unit went to agitate the motor only hummed. lifted unit and tested capacitor and found it showed it was OL. unit needs capacitor to fix unit. once part is in please call and set up a return visit.; ordrng 1 W11395618 (capacitor)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Chesapeake, VA 23321

Zachery R.

Job Details: 12/01/2022

"cx complaint unit making loud noises and clothes super wet at endf of cycle, checked unit, no faults present. checked gearcase, come to find oil leaking from bearing onto clutch and motor, ordering all parts to complete repair. advised cx to try lighter loads until repair is complete. and she will be contacted for return visit. cx within 8 week grace period.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W11396716 (suspension)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 12/01/2022

"cx complaint controls not respondiong, verified issue, unit has 122vac supplied to acu, replaced acu, calibrated and tested, unit working as designed. secured acu in bin."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, VA 22554

Robert W.

Job Details: 12/01/2022

Replaced lower harness and lid lock unit tested and is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Norfolk, VA 23505

Carl A.

Job Details: 12/01/2022

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Hampton, VA 23661

Carl A.

Job Details: 12/01/2022

"cx complaint of unit not drying dishes,ran unit through dia to find no error codes at this time,checked to find heating emelment conncetor on board not fully seated,reseated connector clamped amp on line started at 8.1 amps and drops to 3.1 water temp at 115 degrees called techline spoke with Butch unit working as designed"

We serviced a

WHIRLPOOL DRYER

Model WED95HEXW0

Near Lancaster, PA 17601

Justin L.

Job Details: 12/01/2022

Cx complaint unit squealing. Was able to access unit and found that the idler was seizing causing the belt to fray and the rollers were worn. Ordering parts for repair and setting return for Fri 12/9/22; ordrng 1 W10837240 (idler) and 1 4392067 (kit)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS00

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/01/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Carlisle, PA 17013

Andrew S.

Job Details: 12/01/2022

Per previous diag I was able to access and replace the valve and tub ring. i was unable to test unit due to being in the storage room of a RAC. Job complete

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Chesterfield, VA 23832

John P.

Job Details: 12/01/2022

"CX complaint unit not heating food on plate evenly, CX stated that the outer perimeter of the plate will heat but not the center, performed out put test per tech sheet and water was 114 after heating 70 degree water for 1 min per tech sheet unit is in range."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Clinton, MD 20735

Robert A.

Job Details: 12/01/2022

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The start button is not responding at all. I entered test mode and it just continually flashes 'f6e2'. I cycled power and it did the same thing. I enter test mode and checked the interface test and most buttons did not respond. The unit needs a new control and UI panel. I quoted the cx for the repair and collected the service call by CC.; ordrng 1 W11324037 (control panel 163.35) and 1 W11322905 (control board 222.14)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 12/01/2022

New home.. the stove missing the middle burner.. order part; ordrng 1 w11475513 (burner middle)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Alexandria, VA 22306

Lloyd B.

Job Details: 12/01/2022

"Cx complained the unit did not operate. Inspected the unit and found no error codes and it passed each step in diagnostics. Cx said on the normal setting, it does not agitate. Put it on normal and it agitated. Cx instruct has not been fufilled. Cx instruct"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS26C6MFZ00

Near Stevensville, MD 21666

Frederick R.

Job Details: 12/01/2022

CX comnplaint is no water no ice. Inspected/tested and found that the installers never turned on water to unit. During inspection I found several other issues caused by the movers / installers. Found FC door harness broken in sceveral places. RC door broken at bottom right including broken bottom cam. CX wanted a written estimate which I provided for her but did not want to submit anything to us. She will reach back out to us if it gets covered. I explained IM will probably not work because of broken wire harness. Also filter stuck in defective housing but CX not concerned about that. Collected $120 SC by CC. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Allen, VA 23060

Thomas B.

Job Details: 12/01/2022

Inspected unit found gearcasr oil leaking from the center post above the splutch ordering new gearcase assy; ordrng 1 W11449840 (Gearcase)

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBW03

Near ,

Chris B.

Job Details: 12/01/2022

leon sr#7735172056 stated unit is fully fuctional at the moment and jazz boards can be sparatic to replace jazz board ; ordrng 1 W11524469 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Great Falls, VA 22066

Jason A.

Job Details: 12/01/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Yorktown, VA 23692

Justin W.

Job Details: 12/01/2022

replaced fc led per service pointer tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Hagerstown, MD 21740

Ken M.

Job Details: 12/01/2022

"Customer complaint is that the strike broke trying to close the lid. Latch is not properly set to accept the strike, which caused the strike to fail. Ordering latch and strike.; ordrng 1 W11457841 (strike) and 1 W11394572 (latch) and 1 look (look)"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Germantown, MD 20876

Ricardo S.

Job Details: 12/01/2022

"the client complains that when she was cooking her right front burner cracked, this is a thermal event ..replaced glasstop, unit tested and bruners working ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Newville, PA 17241

Andrew S.

Job Details: 12/01/2022

Cx complaint is that the unit is not washing dishes. Upon arrivla I found that the unit had no error codes. I then ran the diag test and the unit was not filling with water. I found that the sump ran and drain pump as well. I tested the fill valve and found that there was 0v coming to the valve. I am ordering the valve and control. I was able to set the return visit for Wednesday 12/7 AM preference.; ordrng 1 W11087226 (Control) and 1 W11175771 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Mineral, VA 23117

Eric F.

Job Details: 12/01/2022

Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Ordering valve.; ordrng 1 W11210463 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charles Town, WV 25414

Ezra M.

Job Details: 12/01/2022

"replaced lower wire harness, ran diagnostic cycle, completed normally,no errors."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Norfolk, VA 23513

Carl A.

Job Details: 12/01/2022

We serviced a

JENN-AIR COOKTOP

Model JED3536GS01

Near Ashland, VA 23005

Thomas B.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Newville, PA 17241

Andrew S.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Potomac, MD 20854

Andrew H.

Job Details: 12/01/2022

"Cx complaint unit is not cooling. Found locked up compressor. Replaced compressor, coupler, drier. Pulled unit to 30 inch vacuum. Filled unit with 56g of R600a. Unit is now working properly."

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