Service History 798 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Culpeper, Virginia 22701

Robert W.

Job Details: 12/01/2022

"Arr at Cx and put unit into diag error F7E2 single faze wash motor unit is filling and wont wash motor is getting power, Replaced sump and unit is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Culpeper, Virginia 22701

Robert W.

Job Details: 12/01/2022

"Arr at Cx and put unit into diag error F7E2 single faze wash motor unit is filling and wont wash motor is getting power, Replaced sump and unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM

Near Newport News, Virginia 23608

Justin W.

Job Details: 12/01/2022

cx complaint valve damaged. confirmed complaint replaced valve. unable to test due to no water hookup

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Herndon, Virginia 20171

Richard B.

Job Details: 12/01/2022

"CXX complant. Dryer dosent run. Inspected unit and confermed motor error code , Tried new control first.Same results. Swapped out motor and unit is working as designed. Job completed, RB"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hopewell, Virginia 23860

Chris B.

Job Details: 12/01/2022

rent a center stated the unit had been dropped down many steps and unit is longer repairable called tech line spoke with chris sr#7735178662 unit not repairble

We serviced a

MAYTAG MICROWAVE

Model MMV4206FW2

Near Bainbridge, Pennsylvania 17502

Fred G.

Job Details: 12/01/2022

cx complaint unit has no response. inspected unit and found screen was blank and no lights were coming on when door was opened. tested fuse for contunity and found the fuse was faulty. replaced fuse and tested unit. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Tilghman Island, Maryland 21671

Frederick R.

Job Details: 12/01/2022

"CX complaint is no cool. Verified prioir diagnosis of seized up compressor. Replaced compressor, installed new drier and coupler. Pressure tested unit with 140psi of nitrogen and corrected on leak. After that there were no leaks at brazed joints. Vac'd unit down to 30in for 15mins. Filled with 68g of R600a. Tested unit and the compressor came on and stayed on. Informed CX 24-36hrs for unit to get to temps. Fridge now working as designed. Job is complete"

We serviced a

WHIRLPOOL OVEN

Model KFED500EWH05

Near Reading, Pennsylvania 19609

Justin L.

Job Details: 12/01/2022

Cx complaint they heard a loud bang and found screws on the floor along with side panel bowed out. Was able to access unit and found that the chasis where the screws go the holes were stipped and the screws slide in and out. Reached out to techline and spoke to Sterling SR#7735177528. Unit is unrepairable and should not be used as heat can escape and cause damage to cabinets. Customer service will reach out to cx for next steps.

We serviced a

WHIRLPOOL OVEN

Model KFED500EWH05

Near Reading, Pennsylvania 19609

Justin L.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL WASHER

Model ????

Near Virginia Beach, Virginia 23451

Austin D.

Job Details: 12/01/2022

unit was a GE appliance. advised her the unit is a brand we dont service.

We serviced a

WHIRLPOOL WASHER

Model ????

Near Virginia Beach, Virginia 23451

Austin D.

Job Details: 12/01/2022

unit was a GE appliance. advised her the unit is a brand we dont service.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 12/01/2022

"Cx complaint the unit doesn't clean dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test and unit filled but no actve sump. Replaced sump using pre-id parts, ran test and unit completed test without any further issues. Unit checks good"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake Beach, Maryland 20732

David J.

Job Details: 12/01/2022

CX complaint unit is not dispensing water arrive to unit and customer showed that waterline had a kink in the hose. Remove back panel and straighten waterline and removed. Kink placing it back tested water and still had no water coming out. Went under sink and found waterline was turned off turned waterline on attempted to dispense water. Water is now coming out Ran about 6 cups of water. No more air in the line. Unit is now working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake Beach, Maryland 20732

David J.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM

Near Newport News, Virginia 23608

Justin W.

Job Details: 12/01/2022

cx complaint valve on back damaged. confirmed complaint and replaced from pre id parts. unable to test due to no hookup.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM

Near Newport News, Virginia 23608

Justin W.

Job Details: 12/01/2022

cx complaint valve on back damaged. confirmed complaint and replaced from pre id parts. unable to test due to no hookup.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Waynesboro, Virginia 22980

Danny R.

Job Details: 12/01/2022

unit was replaced no longer here to long to fix

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Waynesboro, Virginia 22980

Danny R.

Job Details: 12/01/2022

unit was replaced no longer here to long to fix

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Laurel, Maryland 20724

Israel R.

Job Details: 12/01/2022

Custoemr complaint unit os no0t starting and not running. Customer stated is not filling. I tested the unit and found the water was not coiming in ii found loose connection at the control. I reseated the unit is getrting water. I gave her few pointer and told her not to overload showed her how to use the machine and the unit is working is filling is agitating. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Laurel, Maryland 20724

Israel R.

Job Details: 12/01/2022

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS02

Near Oakton, Virginia 22124

Christian C.

Job Details: 12/01/2022

"Cx complaint flames have orange tips. Inspected unit found all burners have a bit of orange at the tips of the flames. Orifaces and regulator are on correct position. Ordering burner heads, oriface holders, and caps.; ordrng 1 WPW10639175 (oriface holder center) and 1 W10836409 (burner head center) and 1 W11173537 (oriface holder RF) and 1 W10631209 (burner head RF) and 1 W10674921 (oriface holder LF) and 1 W10674918 (oriface holder LR) and 1 W10674919 (oriface holder RR) and 1 WP8286815 (burner head LF) and 1 WP8286813 (burner head LR) and 1 WP8286814 (burner head RR) and 1 W10836474 (burner caps)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ4

Near Laurel, Maryland 20723

Israel R.

Job Details: 12/01/2022

Customer complaint unit is not turing off the cooktpop lights. I tested power and the unit is not turning off power even when it says off. the unit has a bad board. Unit needs control. Owes 110 on return.; ordrng 1 W11552018 (Control board 56.00)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 12/01/2022

came out to replace parts and parts sent didnt match whats ordered then pulled unit back up and parts ordered dont match unit. will reorder parts and office will schedule.; ordrng 1 W11548540 (Ice Maker) and 1 W11548538 (Harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, Virginia 22312

Eric W.

Job Details: 12/01/2022

"cx complaint was fruit/meat storage freezing up- ice build up causing issues, like no ice-not cooling comfirm complaint seen ice on the ice box adaper which in melting and causing water to build up under crisper drawer unit needs new adaptor and gaskets; ordrng 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 W11126056 (adaper)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Wellsville, Pennsylvania 17365

Sal R.

Job Details: 12/01/2022

"I was able to uninstall the unit and replaced the harness. I then tested and found the same results. I reented Diag and found errors to include F10E2 and F10E3. I ran the unit with the vent fan connected and found the disruption at the UI causing the unit to malfuntion. I canceled the cycle and disconnected the vent fan motor. I then ran the unit and found it to be opperating as designed. I called Whirlpool and explained my finds. I am ordering 1 vent fan motor (W11414073) . Once the part is avalible, please ahve somone form the office call ot set a retun date. Please see SR # 7735122651.; ordrng 1 W11414073 (vent fan motor) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, Virginia 20171

Richard B.

Job Details: 12/01/2022

"CX got notified about a issue. Found unit needs heater replaced due to brass grommetts , Tried several times to remove , A loose board in the back is holding machine from coming out, Advised CX to call installers that installed to have removed then call us back. Part is on site , Further work needed, CX will call via, RB; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QMS02

Near Midlothian, Virginia 23113

Jerod R.

Job Details: 12/01/2022

"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Chantilly, Virginia 20151

Demonte S.

Job Details: 12/01/2022

"Installed the Harnesses & Console. Tested the unit. Unit is working as Designed. Installed the Harnesses & User Interface. No keys are working on the User Interface. F6E2 = Communication Error. Called Whirlpool Techline Ref # 7735175889. Whirlpool is saying to order the User Interface, Main Control Board & Lower Harness. ; ordrng 1 W11550159 (HARNS-WIRE) and 1 W11322903 (Whirlpool Washer Control Board) and 1 W11319991 (Whirlpool Washer Control Panel)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hyattsville, Maryland 20783

Samuel R.

Job Details: 12/01/2022

replaced parts needed.there was no geasr case oil just over spilled detergent.unit is unleveled causing unit to not perform well.will habe to order suspension as two rods came bent.unitill need to have suspension changed and leveled correctly; ordrng 1 w111130362 (suspension)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Castle, Delaware 19720

Andrew W.

Job Details: 12/01/2022

"Per prior tech and sticky note, arrived to unit and called WPTL. checked for error codes before testing and found F7E7 motor not reaching target RPM. Called WPTL and spoke to Bruce SR#7735178022. Per WPTL cleared error code and tested unit manually and automatically. error code did not reoccur and unit completed tests without issue. Per WPTL checked wire harness at actuator and drain pump and did find the cover for the drain pump at the connector broken off but wires were still intact on connection. per WPTL lower harness should be replaced. Gearcase, motor, belt, and actuator were not recommended at this time but will use on return visit in case there is still an issue after replacing lower harness. cannot reschedule due to 0 stock in UM.; ordrng 1 W11545744 (lower harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Bethesda, Maryland 20815

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not dispensing water.inspected unit and could confirm cx complaint.tested unit with no filter and still got no water.ran service test 46 and got no water.checked door harness for unit and narness is good.checked water valve and found dual valve to be bad.will also replace inlet valve aswell its humming loud to but letting water through.unit will need both water valve W11512399 2 tribles WPW10341320 36 tribles ; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Portsmouth, Virginia 23707

Zachery R.

Job Details: 12/01/2022

"cx complaint no ice, checked unit, come to find defective filter cover, tested icemaker, icemaker is working as designed. ordering filter cover to complete repair.; ordrng 1 WP67006331 (cover-filt)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near North East, Maryland 21901

Alexander W.

Job Details: 12/01/2022

Cx stated long fill or no fill. Inspected tested and verified cx complaint found capacitor defective leaking oil ordering capacitor and sched for Tuesday the 13th; ordrng 1 W11395618 (Capacitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 12/01/2022

"Cx complaint unit leaks. Removed kickplate and ran unit on normal cycle. After removing plate found water residue on both left and right hinges and on insulation. Ran cycle for 10 min and unit didn't leak. Inspected door and found the lower door seal to be warped and loose on the right side. Also found heavy residue underneath. Ordering lower seal, once approved contact cx to reschedule; ordrng 1 W10909089 (lower door seal) and 6 WP8281217 (screws)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS0

Near Bowie, Maryland 20721

Shane B.

Job Details: 12/01/2022

cx complaint is the door not catching the mullion when closing. confirmed complaint. i found the bottom fo the door missing the bushing. it was broken and part of it was inside the door. i removed it. found lower door cams missing. cx hand one she found on the floor after another company worked on it. reinstalled the 1 door cam. installed a washer and small plastic bushing to make door work for now. ordering door cam and bushing. cx paid for all but labor. will pay 110 on return. schedule when parts are avialalbe.; ordrng 1 W11245157 (hing-bushg) and 1 WP12028505AP (ref dr closer cam)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Inwood, West Virginia 25428

Ken M.

Job Details: 12/01/2022

"Customer complaint is that the unit is not drying properly, has to run multiple cycles to dry, and is running noisy. Unit tested and noise confirmed, but unit is heating. Inspection of the blower wheel found the wheel is intact. Noise is from the rear support rollers. Customer had a vent restriction which was resolved before I got here, but there was lint/hair backed up into the unit and vent. Vent and base cleared out and rollers replaced. Unit retested and running properly. Old parts left with customer.; ordrng 2 W10314173 (support)s, used 2 W10314173 (roller) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Clayton, Delaware 19938

Michael E.

Job Details: 12/01/2022

CX complaint: door gasket hanging. Inspected and verified complaint. Ordering door gasket. Scheduled return visit for 12/8 PM; ordrng 1 WPW10535778 (gaskt-door)

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Arlington, Virginia 22203

Eric W.

Job Details: 12/01/2022

cx complaint is ja oven shuts of mid cycle comfirmed the cx complaint we found f6e0 for lost order ui and appliance manger; ordrng 1 W11449114 (ui) and 2 W11448961 (appliance manager)s

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV2

Near Kearneysville, West Virginia 25430

Ezra M.

Job Details: 12/01/2022

"not relighting consistantly during cooking cycles. previous company replaced control and thermostat. found bake ignitor misshapen and bent away from bake element. bent towards element, unit cycled heat properly. ordering bake ignitor.; ordrng 1 WPW10324262 (bake ignitor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 12/01/2022

customer stated that the lower rack had cracked wheels. verified issue unit will need wheel assys; ordrng 2 WPW10082868 (dishrack wheel)s

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Rochelle, Virginia 22738

Eric F.

Job Details: 12/01/2022

"5407185657 Wife Cell4349807458 Husband Work#Ordering components to address crush damage to unit. Motor receiving power but non functional, blower wheel seized on motor shaft. Ordering motor, blower wheel and control incase it has been damaged by electrical feedback. UI mounting tabs broken by crush damage, potential damage to harness from crush damage. Job will be a near complete dryer rebuild, requesting 2 count cabinet replacement time, requesting job be put on me at end of the day. ; ordrng 1 W11364931 (motor) and 4 49621 (foot)s and 2 W11315726 (panel)s and 2 W10653662 (foam pad)s and 1 W11215531 (base) and 1 W11491749 (front panel) and 1 W10908007 (medallion) and 1 WPW10460919 (top) and 1 W11384512 (console) and 1 W11310055 (harns-wire) and 1 W11310027 (bracket) and 1 W10208198 (bracket) and 1 W11299300 (bulkhead) and 1 W10673493 (bulkhead) and 1 WPW10211911 (housing) and 1 WP697772 (blower wheel) and 1 W11512515 (control) and 1 look and 1 WPW10211911"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, Virginia 20152

Richard B.

Job Details: 12/01/2022

"CX complant. Door falls down .Inspected unit and found door falls down if not supported,.Heater has stainless steel gromets indicating unit has updated heater . Unit will need left and right hinges. Advised CX until hinges are replaced door should be supported if opening and closing . Further work needed .Not in stock RB; ordrng 1 W11573703 (hunge left) and 1 W11573702 (hinge right)"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW1

Near Arlington, Virginia 22207

Emmanuel R.

Job Details: 12/01/2022

"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"

We serviced a

AMANA WASHER

Model WTW5100HC2

Near New Castle, Delaware 19720

Andrew W.

Job Details: 12/01/2022

"Cx complaint is unit has motor related error code. inspected and verified complaint. checked unit for error codes and found F6E1 UI not communicating with the ACU, F7E1 tachometer missing, F3E3 inlet water temp fault errors. tested unit and unit advanced to agitate and spin portion of test and did not spin, just hummed and threw another F7E1 error code. replaced motor from pre id and capacitor from VS. tested unit and unit is now working as designed. job complete; ordrng 1 W11395618 (capacitor AT VS), used 1 W11395618 (capacitor AT VS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Stafford, Virginia 22554

Tanner B.

Job Details: 12/01/2022

"within 30days .. unit needs new front poanel, console, lower rack wheels and adjuster clip. possible motor issue , slighty louder than normal. will try to adjust unit on return .; ordrng 1 W11416792 (panel) and 1 W11622495 (console) and 1 W11580020 (clip) and 4 W11551383 (wheel)s and 1 W11416362 (sump) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 12/01/2022

cx complaint aig con ci for same issue. im making noises checked unit found during test 3 evap fan in freezer makes a loud pulsating sound while testing disassembled and found bad evap motor order both evap motors and controls just in case .; ordrng 1 W11452196 (evap motor) and 1 WP67006337 (fan blade) and 1 W10843055 (control) and 1 W10830278 (control) and 1 W11087438 (fridge evap motor)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DBL5

Near Elkton, Maryland 21921

Alexander W.

Job Details: 12/01/2022

Cx stated unit not washing inspected tested and verified cx complaint found f4E3 error code inspected harness harness is in tact and motor is getting 120VAC washer motor reading OL ordering sump assembly cannot reached due to SO part. ; ordrng 1 W11085683 (Sump)

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Bear, Delaware 19701

Michael E.

Job Details: 12/01/2022

"CX complaint: F8E0 error code. Tested and verified complaint. Cooling fan at 104.8 olms. 5vdc from control to hall sensor. Control board has been replaced twice to address this same issue. Ordering cooling fan assembly. CX paid for service, part, S&H. CX will owe 110.00 for labor upon return visit. Cannot reschedule due to NW part; ordrng 1 W11107275 (fan-blwr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Crofton, Maryland 21114

Dustin F.

Job Details: 12/01/2022

"Cx complaint: Freezer Light Not WorkingInspected unit, confirmed voltage to lightbulb, also confirmed Door switch functionallity and voltage going to door switch. Found Light Bulb Defective. Ordering Replacment BULB W11518235; ordrng 1 W11518235 (Light Bulb) and 1 LOOK (LOOK) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Newark, Delaware 19713

Andrew W.

Job Details: 12/01/2022

"Cx complaint is washer will not spin. inspected and verified complaint. tried to spin the tub by hand and had a lot of resistance. checked for error codes and found F7E1 basket speed fault, F0E5 off balance load detected, and F0E2 oversuds condition errors. everything looked fine under the unit so went to take the inner tub out to see what could be causing the resistance and the inner tub split in two. the drive hub was removed and went to lift the tub out and the base stayed but the top and side of the tub came off, documented with pics. ordering inner basket, drive hub, splutch, and gearcase just in case the defective basket caused damage to it. returning with the actuator just in case since a test cycle was not done in this condition. cx will call when OS part arrives to reschedule.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub kit) and 1 W11454734 (gear case) and 1 W10721967 (splutch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Silver Spring, Maryland 20906

Julian H.

Job Details: 12/01/2022

CX complaint about unit having an issue with dispenser when trying to get ice will get water thru dispenser only happens randomly was able to confirmed issue tested pads on test 9 responding to test remove ui & confirmed connections siting all the way tight problem with ui & pads also CX states that water pressure is low confirmed took filter out 7 pressure is back ordering filter head CX will have a filter by the time we replace parts; ordrng 1 W11089931 (ui) and 2 WPW10346924 (pad)s and 1 W11194438 (housing)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Richmond, Virginia 23233

Jerod R.

Job Details: 12/01/2022

"tested unit foun unit had f7-e1 twice and f9-e1, unit also falls under the sp S17304, ordered needed parts to correct issue, unit was under warranty at time of sch. due to costco 2 year warranty; ordrng 1 W11416362 (sump)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 12/01/2022

"cx complaint unit making loud noises and clothes super wet at endf of cycle, checked unit, no faults present. checked gearcase, come to find oil leaking from bearing onto clutch and motor, ordering all parts to complete repair. advised cx to try lighter loads until repair is complete. and she will be contacted for return visit. cx within 8 week grace period.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W11396716 (suspension)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 12/01/2022

6-4 the unit has a mismatch between the ui and appliance manager boards.. unit will need parts...; ordrng 1 w11598200 (appliance manager) and 1 w11600643 (ui assy)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Mineral, Virginia 23117

Eric F.

Job Details: 12/01/2022

Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Ordering valve.; ordrng 1 W11210463 (valve)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 12/01/2022

"CX COMPLAINT THE WASHER TEARING CLOTHES SEEN BASKET RUSTING AND ROUGH SPOTS ON SPIN BASKET; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (Whirlpool Washer Drive Block) and 1 285565 (agitator assy,comp)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Herndon, Virginia 20170

Richard B.

Job Details: 12/01/2022

"CX complant. Washe rnot working right. Prior diagnosis found unit needs control , Installed control and calibrated unit twice , Unit working as designed , Job completed, RB; ordrng 1 looklook (look look)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Shepherdstown, West Virginia 25443

Ken M.

Job Details: 12/01/2022

Customer complaint is that the unit is still leaking from the front underneath. Ran the unit with a load of small towels to see if putting the unit under stress would cause the leak. Was not able to produce the visible leak that the customer is experiencing. Issue is internal where I cannot currently access to determine the source of the problem. Will need a 2nd tech to remove the full size dryer from on top. Adding dispenser assy and valve hose as pre-id's. Will contact Whirlpool Tech Support on return visit when there is something to report and there is full access to the unit.; ordrng 1 W11524103 (dispenser assy) and 1 W11316599 (hose) and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Eldersburg, Maryland 21784

Justin S.

Job Details: 12/01/2022

"the overload is tripping when i arrived. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good.; ordrng 1 WPW10143759 (dryer(js vs)) and 1 W10913906 (coupler(js vs)) and 1 look (look), used 1 WPW10143759 (filter(js vs)), and 1 w10913906 (coupler(js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 12/01/2022

"unit not leveling. installed shim under back left roller, leveled unit. unit on tile,; ordrng 2 4387828A (shim EM VS)s, used 1 4387828a (shim) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Stafford, Virginia 22554

Tanner B.

Job Details: 12/01/2022

"Installed new drive motor, splutch and belt. recalibrated unit and ran diag.. unit still wobbling and making noise, needs new gearcase.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Falls Church, Virginia 22041

Lloyd B.

Job Details: 12/01/2022

"Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heats and cycles. Job complete; ordrng 1 WP279843 (element), used 1 WP279843 (element) from stock"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 12/01/2022

"cx complaint unit is to warm in the FC. inspected unit and took internal temps. I found FC was 14 degrees, RC was 36 degrees. removed evap cover and found only the top 3 rows had a a frost pattern. called MM and was told to order compressor, evap, filter/dryer, 3 call count. please call cx once parts are in to schedule a return visit.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Enola, Pennsylvania 17025

Fred G.

Job Details: 12/01/2022

cx complaint unit senses and then just finshes cycle. inspected unit and entered into diag and found 0 error codes saved. ran auto test and found when unit went to agitate the motor only hummed. lifted unit and tested capacitor and found it showed it was OL. unit needs capacitor to fix unit. once part is in please call and set up a return visit.; ordrng 1 W11395618 (capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Midlothian, Virginia 23114

Jerod R.

Job Details: 12/01/2022

"tested unit unit is not cycling properly , themistors are with in reason able range, control not allowing adjustment to 2 highest or highest setting , ordered new control; ordrng 1 W11594670 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Virginia Beach, Virginia 23464

Zachery R.

Job Details: 12/01/2022

"cx complaint unit leaking from left side, checked unit, ran heavy cycle, unit started leaking about midway through. checked wax vent fan and dispenser, both are good, come to find leak coming from gaskets, ordering both gaskets to complete repair.; ordrng 1 W11483553 (gasket) and 1 W11414078 (seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Kensington, Maryland 20895

Andrew H.

Job Details: 12/01/2022

"Cx complaint is unit still has frost build up on top middle of door and top front middle of freezer cabinet after door replacement. Called WP TL, after speaking with representative and sending detailed photos of unit, representative recommeded another door replacement. Representative stated if third door does not reconcile issues, unit will need to be replaced. Inspected new freezer door, discovered plastic washer/spacer on bottom of hinge was no longer present, causing metal to metal contact between freezer door and bottom hinge. Installed new washer from loose spares in van. FC door (W10803965) is temporarily out of stock, will contact cx to schedule replacement when door is available.7734376151; ordrng 1 W10803965 (FC door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Crofton, Maryland 21114

Alexander D.

Job Details: 12/01/2022

"cx complaint unit not washing well, not dissolving detergent and makes high pitched noise intermittently. inspected unit and verified complaint. ran diagnostics and only have f5e1 error stored. ran test cycle and dispenser is opening and wash motor is running but not enough water coming in. waters not even above the filter screen. water supply is good but shutoff valve not closing all the way. ordering valve and advised cx to have plumber replace shutoff valve so we can replace valve without water running out of hose the whole time, cx understands. valve in stock @tribles. scheduled return visit for 12/13; ordrng 1 W11175771 (valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM4

Near Virginia Beach, Virginia 23452

Austin D.

Job Details: 12/01/2022

cx complaint the top rack is not staying in place. checked the unit and found that the top rack parts are worn out to the point where the rack will not stay in place. ordering all rack parts needed to resolve the issue.; ordrng 4 WPW10350401 (adjsuters/wheels)s and 2 WPW10195623 (track)s and 2 WPW10195622 (stop clip)s and 2 WPW10505751 (wheel tub)s and 1 WPW10491331 (spray arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLP36FMS00

Near Springfield, Virginia 22153

Carl R.

Job Details: 12/01/2022

"SR#7735181172.. cx complaint is after repair 10/03, still not making ice. Checked the is maker in the freezer bail arm is not allowing ice maker to make ice due to bail arm mechanical issues. Inner gears are not working properly.needs new ice maker WPW10277450 and bail arm2314015; ordrng 1 2314015 (Shut off arm) and 1 WPW10277450 (Ice maker)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 12/01/2022

"Customer complaint is that the strike broke trying to close the lid. Latch is not properly set to accept the strike, which caused the strike to fail. Ordering latch and strike.; ordrng 1 W11457841 (strike) and 1 W11394572 (latch) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Winchester, Virginia 22602

Ezra M.

Job Details: 12/01/2022

"right rc door gasket failed, ordering door gasket. ; ordrng 1 W10830274 (gasket-fip)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Indian Head, Maryland 20640

Robert A.

Job Details: 12/01/2022

Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the compressor is not running. It just buzzes and stop every few minutes. I replaced the start device and it did not same thing. The unit needs atleast a new compressor. I'm ordering a compressor kit and evap for the return visit.; ordrng 1 W11598434 (evap) and 1 W11574734 (compressor)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Rockville, Maryland 20852

Julian H.

Job Details: 12/01/2022

CX complaint about unit taking almost half an hour to end cycle when is only 1 min left on display put unit on test mode no errors found but when unit was doing final spin drain pump vibrates & hums really loudly pump is causing cycle not to drain properly & extend lenght of cycle need part; ordrng 1 W11458345 (drain pump) and 1 LOOK (LOOK)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Spotsylvania Courthouse, Virginia 22551

Eric F.

Job Details: 12/01/2022

"sr# 7735178788Confirmed cx complaint unit not starting cycle. Found 'start/pause' button on UI not functioning properly, will not register when you hould your finger down to 'start' cycle, just beeps over and over. Replaced with pre-id'd part, issue persists. Unit functions when tested in diagnostic mode but something in the control is prohibiting the UI from registering that your finger is being 'held' down instead of tapping it. Techline advised ordering control and confirming lid lock function on return with new control. Ordering control.; ordrng 1 W11429620 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Catonsville, Maryland 21228

Robert L.

Job Details: 12/01/2022

"cx complaint noise and burner smell, found belt cover screw had fallen out and was rubbing cam pulley, removed old belf and cleaned cam and pulley installed new b elt, recalibrated and tested all ops ok, ordering new cover and screws; ordrng 1 W11409708 (belt shield) and 2 WP22001995 (screw)s"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Annapolis, Maryland 21401

Dustin F.

Job Details: 12/01/2022

"CX complaint: Water Leaking on FloorInspected unit, found spilled oxy clean and detergent from cabinet above, with watermarks on floor under unit. Ran COmponent tests, tested cold,hot, liquid bleach, and fabricsoftener valves. When testing fabric softener valve especially, i found and took pictures of water splashing down from the top of tub ring to the floor below. Found SP#W11651001 and followed the instructions, confirmed all hose connections were solid along with the valve, i also filled the unit half full and drained to confirm the standing drain pipe didnt overflow. Ordering Tub Ring for return visit per SP W11651001. Charged CX for the part per TS. CX is paid in full; ordrng 1 W11590590 (Tub Ring)"

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBW03

Near ,

Chris B.

Job Details: 12/01/2022

leon sr#7735172056 stated unit is fully fuctional at the moment and jazz boards can be sparatic to replace jazz board ; ordrng 1 W11524469 (control)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Glen Allen, Virginia 23060

Joseph D.

Job Details: 12/01/2022

"cx complaint unit making noise, confirmed complaint, found loose belt squeeling and interfering with water level, replaced and unit working properly; ordrng 1 W11239857 (belt DJ), used 1 W11239857 (dj truck stock LOOK belt) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Brandy Station, Virginia 22714

Robert W.

Job Details: 12/01/2022

CX Complaint is the unit is not heating. Inspected unit and found unit is getting good power unit starts just not heating. Found element testing open. Ordering Element and TCO.; ordrng 1 WP3387747 (Heater) and 1 280148 (TCO)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Frederick, Maryland 21701

Justin S.

Job Details: 12/01/2022

cx says the unit started making odd noises before it stopped cooling altogether. they unplugged it since then. plugged the unit in and the compressor is making noise on startup until the click. Technical Service Pointer #: W11634348 deals with this issue. compressor pulling 9aac when starting.; ordrng 1 W11574734 (compressor) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 WPW10143759 (dryer) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11598434 (evap) and 1 W11506620 (coupler) and 1 W11504450 (coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Sterling, Virginia 20164

Jason A.

Job Details: 12/01/2022

CX complaint WASHER doesnt go into hi spin on some cycles. No error code. Manual component test motor components & tub agitate & spin. Blew thru pressure hose & no blockage or leaks > JJ; ordrng 1 W11513246 (Control (item13) FBO)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Silver Spring, Maryland 20906

Andrew H.

Job Details: 12/01/2022

"Cx complaint unit is not making ice. Inspected FC, measured cabinet temp at 0 degrees F, forced harvest cycle, ice maker dumped full tray with full size cubes, noticed poor water flow from fill tube at beginning of cycle, checked water dispenser, also exhibiting poor flow. Checked water line, line is connected with piercing valve, this is likely cause of poor flow. Based on full tray upon arrival, determined issues are caused by bad ice maker. Ordering ice maker (W11546935), scheduled return job for Monday 12/12/22; ordrng 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 12/01/2022

New home.. the stove missing the middle burner.. order part; ordrng 1 w11475513 (burner middle)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Glenelg, Maryland 21737

Robert L.

Job Details: 12/01/2022

"cx complaint leaking from hosuing , found slow leak from filter housing behind filter connectio, found corrosion once removed, replaced housing from pre-id, tested all ops ok, collected $309 visa cx paid in full......... while removing old housing i accidently broke tab to bracket (see pic), ordering bracket no charge; ordrng 1 WP67001668 (plate- filter) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Winchester, Virginia 22602

Ezra M.

Job Details: 12/01/2022

"f9e1 error. used manual activation to turn on drain pump, no noise from pump. pulled up on wire harness, drain pump started running, and stopped when I let go. verified good connection at drain pump, ordering lower wire harness due to short in line.; ordrng 1 W11590868 (lower wire harness)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 12/01/2022

Cx complaint outer glass shattered and knobs not lining up. Was able to access unit and found outer glass had shattered and the valve stems on the regulator were sticking and bending when trying to use cooktop. Contacted safety SR#7735132656 who gave Parts and Labor Auth#W153VE1WPL1. Ordering parts needed for repair and once in office will need to set return. Informed cx not to use oven until repair; ordrng 1 W11176456 (outer door) and 1 W11178521 (nameplate) and 1 W10538763 (manifold) and 1 WPW10339442 (knob) and 1 WPW10515454 (center burner head) and 1 WPW10183369 (center cap) and 1 W10856866 (socket) and 1 W10888179 (bulb) and 1 W11105139 (glass bracket) and 1 W11389703 (bracket)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48QMB01

Near Edgewater, Maryland 21037

Shane B.

Job Details: 12/01/2022

cx complaint is the unit not cooling. cx said another company worked on unit and said it has a SS leak. when i arrived unit was running. temp in FC was 41. compressor is running but buzzing a lot and is very hot. condensor fan is not running. compressor pulling 1.2amps. condensor fan only gettingn 7vac. control board in top of unti is beeping. 2 short beeps then a puase then it repeats. evap has only a small amount of frost at top. evap fan is not running. it turns half a rotation then stops then moves a little bit again. with evap fan unplugged condensor fan starts running. i called techline they advised replacing evap fan and control board with kit from service pointer. SR#7735172247. cx paid in full for repair. schedule when parts are avaiable. techline advised leaving unit powered off.; ordrng 1 W10818296 (control kit) and 1 W10822580 (evap fan motor)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Dover, Pennsylvania 17315

Sal R.

Job Details: 12/01/2022

CX complaint is that the unit is not completing a wash cycle. I found that the unti had aF8E1 error code. I foujhd the cold side is not opening. I attempted to inspect the valve and found that the supply valve should be replaced. I advised CX to have a licenased plumber inspect the valve and before next visit. I have set a retun date for 12/8; ordrng 1 W11038689 (Water inlet valve 55 @ tribs)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Silver Spring, Maryland 20906

Julian H.

Job Details: 12/01/2022

CX complaint about unit not washing put unit on test mode error F4E3 motor not running let auto testrun confirmed water on unit also motor receiving 120vac but not running need sump/motor scheduke with office for tomorrow; ordrng 1 W11025157 (pump&motor)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Crofton, Maryland 21114

Dustin F.

Job Details: 12/01/2022

"CX complaint: Middle Rack was broke and couldnt go back inInspected unit, found the adjuster had come loose off the rack, Readjusted the adjuster since there was no damage. tested unit, unit working as intended.; ordrng 1 Look (Look)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 12/01/2022

Re-ordering vent due to damper being broken. Once part is in contact cx to reschedule; ordrng 1 w11318807 (vent housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Spotsylvania Courthouse, Virginia 22553

Tanner B.

Job Details: 12/01/2022

"CX Concern the unit not cooling , found fc evap harness backed out and not allowing heater to come on .. reseated , cleared ice and ordering harness ..; ordrng 1 W11581973 (fc harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Virginia Beach, Virginia 23456

Austin D.

Job Details: 12/01/2022

"sr 7735172525 cx complaint the ice is forming underneath the bin. checked the seals and all seals seem to be good to go. water must be coming from the ice maker section since where the water is located. therefore, ordering a new ice maker and water valve to resovle the issue. will return once the parts come in. if issue persists after this repair techline says we will need to replace the fridge left door.; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 WPW10553630 (heater cover) and 1 W11579560 (ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW9

Near Lexington Park, Maryland 20653

David J.

Job Details: 12/01/2022

CX complaint unit will not wash. Arrived to unit and tested and found unit fills with water and then will sit and do nothing was able to force a drain unit drain correctly. Inspected harness underneath unit and found no rips wires unit is going to need a new sump assembly returning with control as well. Just in case that way next visit job is complete.; ordrng 1 W11025157 (Sump assembly) and 1 W11084121 (Turbidity sensor) and 1 W10906426 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Newville, Pennsylvania 17241

Andrew S.

Job Details: 12/01/2022

Cx complaint is that the unit is not washing dishes. Upon arrivla I found that the unit had no error codes. I then ran the diag test and the unit was not filling with water. I found that the sump ran and drain pump as well. I tested the fill valve and found that there was 0v coming to the valve. I am ordering the valve and control. I was able to set the return visit for Wednesday 12/7 AM preference.; ordrng 1 W11087226 (Control) and 1 W11175771 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rising Sun, Maryland 21911

Alexander W.

Job Details: 12/01/2022

Cx stated unit just hums inspected tested and verified cx complaint found capacitor defective leaking oil. Ordering capacitor and level foot. ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Level foot)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Fairfax, Virginia 22033

Demonte S.

Job Details: 12/01/2022

Console is cracked / Defective. Reordering Console. ( Any questions please check Sd Pictures.) ; ordrng 1 W11622490 (CONSOLE)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Frederick, Maryland 21702

Justin S.

Job Details: 12/01/2022

cx says the last few weeks the refrigewrator has been at 42f but today its reading 32f. also the unit usually drops only a batch of ice a day. the unit is set to 37f in the refrigerator and 0f in the freezer. actual temps when i arrived are 36f and -2f. no frost build up on either evaporator cover but i can see the evaporator frosted normally. the door gaskets are sealing good. evaporator fans are blowing good in test 3. test 7 still set to 2. test 36 i can feel air movement. test 56 getting an e5(thermistor) test 38 and i dont hear the element melting any ice. the unit needs the ice maker and the freezer evaporator fan; ordrng 1 W11579560 (ice maker) and 1 W11452196 (fan)

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