Service History 795 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PVEXWS00

Near Washington, DC 20002

Mitchell H.

Job Details: 12/01/2022

cx complaint unit not dispensing water well. instlled valve and tested. unit working as desinged. job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Winchester, VA 22602

Ezra M.

Job Details: 12/01/2022

"drain pump not running. has voltage. replaced drain pump, ran diag cycle. completed normally with no errors."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near West Manheim Township, PA 17331

Sal R.

Job Details: 12/01/2022

CX complaint is that the unit will not spin. I found a F5E1 error code . I also mfound the door to be locked on arrivel. I attemoted to unlock the lid in diag and manuel had to do so. I am ortdering 1 lid lock assm (W11394572) and 1 control baord (W11419171). Please have someone form the office call ot set a retund date once the parts arwe avalible.; ordrng 1 W11419171 (control board) and 1 W11394572 (door lock assembly 100 @ tribs)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW9

Near Lexington Park, MD 20653

David J.

Job Details: 12/01/2022

CX complaint unit will not wash. Arrived to unit and tested and found unit fills with water and then will sit and do nothing was able to force a drain unit drain correctly. Inspected harness underneath unit and found no rips wires unit is going to need a new sump assembly returning with control as well. Just in case that way next visit job is complete.; ordrng 1 W11025157 (Sump assembly) and 1 W11084121 (Turbidity sensor) and 1 W10906426 (Control)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lanham, MD 20706

Shane B.

Job Details: 12/01/2022

cx complaint is the unit not starting at all. confirmed complaint. nothing works when start button is pressed. i found no thermal damage at the terminal block. 120vac on each leg but when checked from L1 to L2 i have 1.6vac. issue is the power supply. i showed the cx this and she is going to have outlet and breaker looked at. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM4

Near Virginia Beach, VA 23452

Austin D.

Job Details: 12/01/2022

cx complaint the top rack is not staying in place. checked the unit and found that the top rack parts are worn out to the point where the rack will not stay in place. ordering all rack parts needed to resolve the issue.; ordrng 4 WPW10350401 (adjsuters/wheels)s and 2 WPW10195623 (track)s and 2 WPW10195622 (stop clip)s and 2 WPW10505751 (wheel tub)s and 1 WPW10491331 (spray arm)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near Suffolk, VA 23436

Anthony D.

Job Details: 12/01/2022

cx complaint unit randomly shuts off like the breaker is tripping but does not trip breaker tried to duplicate issue for 20minutes with cx was unable to duplicate called techline spoke to rob was advised was advised that if issue is unable to be replicated unit is working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Reading, PA 19609

Justin L.

Job Details: 12/01/2022

Cx stated that another company had been out yesterday and repaired unit. Turned us away at the door no further work needed

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Conway, SC 29526

Jason T.

Job Details: 12/01/2022

"Installed parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Shepherdstown, WV 25443

Ken M.

Job Details: 12/01/2022

Customer complaint is that the unit is still leaking from the front underneath. Ran the unit with a load of small towels to see if putting the unit under stress would cause the leak. Was not able to produce the visible leak that the customer is experiencing. Issue is internal where I cannot currently access to determine the source of the problem. Will need a 2nd tech to remove the full size dryer from on top. Adding dispenser assy and valve hose as pre-id's. Will contact Whirlpool Tech Support on return visit when there is something to report and there is full access to the unit.; ordrng 1 W11524103 (dispenser assy) and 1 W11316599 (hose) and 1 look (look)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Frederick, MD 21701

Justin S.

Job Details: 12/01/2022

replaced the control and the thermistor and reset power to the unit. the unit is now cooling good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Severna Park, MD 21146

Alexander D.

Job Details: 12/01/2022

"replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

KITCHENAID FREEZER

Model KRFF300ESS01

Near North Bethesda, MD 20852

Roberto I.

Job Details: 12/01/2022

"Replaced parts, and also used a clamp (w488878) from v/s. Cycled icemaker, it filled ok and didn't leak.; ordrng 1 w488878 (clamp (RI van stock)), used 1 w488878 (clamp) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV2

Near Kearneysville, WV 25430

Ezra M.

Job Details: 12/01/2022

"not relighting consistantly during cooking cycles. previous company replaced control and thermostat. found bake ignitor misshapen and bent away from bake element. bent towards element, unit cycled heat properly. ordering bake ignitor.; ordrng 1 WPW10324262 (bake ignitor)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Fulton, MD 20759

Israel R.

Job Details: 12/01/2022

F2E1 Stuck key. Customer complaint unit is not starting. Customer said that she starts the washer and then walks away and when she comes back the unit has not wasehd or started. I ran teste found F2E1 UI test passed after the test the unit displayed F6E6 is not even a code that is listed. I got into the test again and the only thing was the F2E1 error code again. I ran test againa and did not not get any erro codes and completed the cycle. every time. Unit is working fine. Quoted fro 110 labor for UI and control but unit is working.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near New Castle, DE 19720

Andrew W.

Job Details: 12/01/2022

"Cx complaint is unit making loud buzzing/rattling. Inspected and verified complaint. checked behind unit and found water line was under the frame and also vibrating on the back of the unit. corrected that and then went to diag mode. turned compressor, condenser fan on and did not have any rattling. turned on fc evap fan and heard the sound the cx called about. when testing found ice cubes stuck in the dispenser on the fc door. removed ice and the dispenser closed properly. removed evap cover and found ice on top by the evap fan. because the ice cubes were stuck in the dispenser warm air was melting the ice in the bin and it was dripping down the back of the cabinet into the evap fan area and freezing up hitting the fan. removed ice and unit is working as designed. job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Arlington, VA 22201

Eric W.

Job Details: 12/01/2022

cx complaint was ice maker not making ice comfrim complaint by tested the ice maker by holding the reset bottom nothing happen the tested volts got 120 volts replaced the ice maker

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Norfolk, VA 23503

Carl A.

Job Details: 12/01/2022

"cx complaint of unit not working,checked unit to find error code F4E3,F7E1,found sump and motor to have failed,installed pre id part and found there to be a defect in the seal reordering sump and motor; ordrng 1 W11025157 (Dishwasher Pump & Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near New Castle, DE 19720

Andrew W.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Catonsville, MD 21228

Robert L.

Job Details: 12/01/2022

"cx complaint noise and burner smell, found belt cover screw had fallen out and was rubbing cam pulley, removed old belf and cleaned cam and pulley installed new b elt, recalibrated and tested all ops ok, ordering new cover and screws; ordrng 1 W11409708 (belt shield) and 2 WP22001995 (screw)s"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near ,

Brian R.

Job Details: 12/01/2022

replaced belt and tested unit. unit now checks. job complete.

We serviced a

MAYTAG DRYER

Model MEDB855DC3

Near Berryville, VA 22611

Ezra M.

Job Details: 12/01/2022

"squealing noise during cycle. found idler pulley failing, not spinning properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Eldersburg, MD 21784

Justin S.

Job Details: 12/01/2022

"the overload is tripping when i arrived. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good.; ordrng 1 WPW10143759 (dryer(js vs)) and 1 W10913906 (coupler(js vs)) and 1 look (look), used 1 WPW10143759 (filter(js vs)), and 1 w10913906 (coupler(js vs)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Fulton, MD 20759

Israel R.

Job Details: 12/01/2022

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Kensington, MD 20895

Roberto I.

Job Details: 12/01/2022

Cx complaint frost build up on evap cover. Confirmed light overfrost on evap

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Vienna, VA 22182

Christian C.

Job Details: 12/01/2022

Cx complaint unit is making a squeeking noise at the start of the cycle and door does not close. Inspected unit found idler wheel not freely rotating. Door catch is cracked. Installed door catch and idler. Tested unit no more noise and door closes normally. Unit is heating. Unit is working as designed. Cx paid in full.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Herndon, VA 20171

Richard B.

Job Details: 12/01/2022

"CXX complant. Dryer dosent run. Inspected unit and confermed motor error code , Tried new control first.Same results. Swapped out motor and unit is working as designed. Job completed, RB"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Newark, DE 19702

Michael E.

Job Details: 12/01/2022

"CX complaint: dryer not shutting off. Tested and verified complaint. Timer stops moving 50% of the time. Replaced timer, testeed unit and it is now working properly. Called WP safety to document. Job is complete."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Mount Airy, MD 21771

Brian R.

Job Details: 12/01/2022

found codes after turning power back on of F2E1 UI Stuck Key FAE2 Vent fsan electric problem. unit has 120 at box as well as control; ran a auto test on unit then started a normal cycle to let unit fill and drain. unit ran through modes. units colsle cover is pealing up as well. per codes and running issues i will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11410063 (Control Re order) and 1 W11414079 (UI Housing) and 1 W11413965 (Panel) and 1 W11414073 (Vent Fan Re order)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Lusby, MD 20657

David J.

Job Details: 12/01/2022

Complaint unit will not continue to heat. After previous tech visit they had stated to replace fan board. Installed new board and found was still not working. Inspected harness and found it was not seated all the way on connector of main board. Fan is now working but unit doesnt continue to heat after 15 seconds. Found cooling fan to not move either. After seating harness it now works. Called Techline and waited on hold for 30 minutes SR#7735177156. Came to conclusion after testing voltage at P4-1 to ground and had 119vac. Tested voltage at transformer during heat cycle and had 122vac. Found two wires on harness not connected to control all the way. Unit needs new transformer. Ordering for return visit. ; ordrng 1 W11628655 (Transformer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505EWH01

Near Annapolis, MD 21401

Dustin F.

Job Details: 12/01/2022

"CX complaint: No ice or waterInspected unit, confirmed no ice or water was being dispensed.DID not hear valve energizing. inspected unit further found the connector for the dual valve backed off. Resecurred connector and tested unit, unit now working as intended."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Chesapeake, VA 23323

Branden R.

Job Details: 12/01/2022

came out to replace parts on unit disassembled and replace sump and pump tested unit and everything tested good unit is runnnig as dsigned

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FH

Near Chesapeake, VA 23322

Branden R.

Job Details: 12/01/2022

"cx complaint aig dbl oven runs too hot , checked unit and found temp sensor out of range tested all other major componets and everything checked good other then sensor , replace both just in case and tested unit . unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Crofton, MD 21114

Dustin F.

Job Details: 12/01/2022

"Cx complaint: Freezer Light Not WorkingInspected unit, confirmed voltage to lightbulb, also confirmed Door switch functionallity and voltage going to door switch. Found Light Bulb Defective. Ordering Replacment BULB W11518235; ordrng 1 W11518235 (Light Bulb) and 1 LOOK (LOOK) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Waynesboro, PA 17268

Bernard M.

Job Details: 12/01/2022

"Cx complaint unit still leaks and has brown residue at the bottom of tub. Ran test and found the unit didn't leak. Inspected underneath and found water residue on the outside of outer tub. The water is leaking from underneath the tub ring. Contacted TL about brown residue and documented that it's soap scum build up. TL suggests cutting back on detergent use. Ordering tub ring, once part is in contact cx to rescheduleSR#7735176188; ordrng 1 W11590590 (tub ring)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 12/01/2022

REPLACED THE RUN CAP AND RECALB. WASHER UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Herndon, VA 20171

Richard B.

Job Details: 12/01/2022

"No apt number , Called conntact and he will call once he figures out what the unit number is, RB"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Harrisburg, PA 17112

Fred G.

Job Details: 12/01/2022

"cx complaint unit is to warm in the FC. inspected unit and took internal temps. I found FC was 14 degrees, RC was 36 degrees. removed evap cover and found only the top 3 rows had a a frost pattern. called MM and was told to order compressor, evap, filter/dryer, 3 call count. please call cx once parts are in to schedule a return visit.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near West Springfield, VA 22152

Carl R.

Job Details: 12/01/2022

"Cx complaint is Broken or Missing Parts - FDBM - PRE-ID Door Dented/Scratched. Removed door from box and held the door against the old door, new door matches perfectly against the frame and handle aligned perfectly. Put new door and handle on freezer rails and heat treatment to door gasket. Unit working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Stafford, VA 22554

Tanner B.

Job Details: 12/01/2022

"Installed new drive motor, splutch and belt. recalibrated unit and ran diag.. unit still wobbling and making noise, needs new gearcase.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Falls Church, VA 22046

Emmanuel R.

Job Details: 12/01/2022

Replaced control and tested unit . unit is now working properly.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Winchester, VA 22602

Ezra M.

Job Details: 12/01/2022

"f9e1 error. used manual activation to turn on drain pump, no noise from pump. pulled up on wire harness, drain pump started running, and stopped when I let go. verified good connection at drain pump, ordering lower wire harness due to short in line.; ordrng 1 W11590868 (lower wire harness)"

We serviced a

WHIRLPOOL OVEN

Model GGE388LXB04

Near Palmyra, PA 17078

Fred G.

Job Details: 12/01/2022

cx complaint they pre heated lower oven to 350 degrees to bake bread and once unit was preheated they opened door to place bread in and the glass exploded. inspected unit and found lower oven glass was shattered. cx already cleaned up glass. cx also disposed of glass and oven handle. I found glass is no longer available. called safety to report finding. cx stated they are getting a new unit.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Wellsville, PA 17365

Sal R.

Job Details: 12/01/2022

"I was able to uninstall the unit and replaced the harness. I then tested and found the same results. I reented Diag and found errors to include F10E2 and F10E3. I ran the unit with the vent fan connected and found the disruption at the UI causing the unit to malfuntion. I canceled the cycle and disconnected the vent fan motor. I then ran the unit and found it to be opperating as designed. I called Whirlpool and explained my finds. I am ordering 1 vent fan motor (W11414073) . Once the part is avalible, please ahve somone form the office call ot set a retun date. Please see SR # 7735122651.; ordrng 1 W11414073 (vent fan motor) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Arlington, VA 22201

Eric W.

Job Details: 12/01/2022

cx complaint was ice maker not making ice comfrim complaint by tested the ice maker by holding the reset bottom nothing happen the tested volts got 120 volts replaced the ice maker

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Newark, DE 19713

Andrew W.

Job Details: 12/01/2022

"Cx complaint is unit has ice build up in freezer. inspected and verified complaint. found drain tube clogged. cleared drain tube, removed ice, and tightened fc door handle. unit is working as designed. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Rixeyville, VA 22737

Robert W.

Job Details: 12/01/2022

Cx complaint is the unit isnt making ice. Inspected unit and found unit is getting good power water flow is good IM not error codes IM will harvest just wont fill found tube frozen fixed the air bleed in IM and unit is working properly.

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/01/2022

"cx complaint unit is loud.inspected unit and could comfirm.found unit to be squeeking from bad rollers.also found blower wheel to be making a tapping sound.upon further isnpection found unit dor assembly to be faulty and cause unit to properly close.cause door to scrape paint off cabinet.unit will need blower wheel, dryer repair kit and door assembly.will get touch up piant to prevent unit rusting on scrape marks 4392067 100 tribles 72017 49 tribles W11465962 special order; ordrng 1 W11465962 (door assembly) and 1 4392067 (dryer repair kit) and 1 72017 (paint) and 1 2ndtech (2nd tech)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Lexington Park, MD 20653

David J.

Job Details: 12/01/2022

CX complaint as soon as they turn on the oven air codes for low speed fan pop-up. After previous text visit he had found the unit need a new blower fan that it was causing the air code and preventing customer from using the oven properly. arrive today called unit from wall And removed all bar fan. Replace with new blower fan and tested unit before installing and found on low speed and high speed fan. Both blows in diagnostic mode. Placed unit back in cabinets after making hooks to hold powerline on back wall. Tested unit on a bake cycle at 350° Unit was preheating as intended. Unit is now working job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM

Near Newport News, VA 23608

Justin W.

Job Details: 12/01/2022

cx complaint valve damaged. confirmed complaint replaced valve. unable to test due to no water hookup

We serviced a

WHIRLPOOL REFRIGERATOR

Model krff302ess02

Near Bethesda, MD 20814

Roberto I.

Job Details: 12/01/2022

"Cx complaint water leak inside rc.Inspected unit, found leak from filter head.Replaced filter head using pre id part. Unit tested ok, no leaks. Collected $309.71"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Richmond, VA 23236

Chris B.

Job Details: 12/01/2022

cx comp unit will freeze food in rc insp unit conf cx comp found rc at 29 degrees apon arrival and unit set to 3 degrees in fc and 39 in rc found therm in range and unit is working evap has good frost pattern other than looking like soemthing had happened prevoisly due to ice ball in top right corner thawed ice ball unit will UI W11542754; ordrng 1 W11542754 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Winchester, VA 22602

Ezra M.

Job Details: 12/01/2022

installed evap fan motor and harness. unit working properly; saved tckt

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Laurel, MD 20723

Israel R.

Job Details: 12/01/2022

Custoemr complaint unit is not drying. I found the unit is heating and thubling andf blowing. I went outside to check vent and the vent was clogged up because the door is hard to open. The customer needs to replace the vent door. I did fine drum was off the wheel i reseated drum but the unit needs to get a handyman to replace the door which is the main issue. Unit is good.

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS2

Near North East, MD 21901

Alexander W.

Job Details: 12/01/2022

Cx complaint unit not making any ice inspected tested but cannot verify cx complaint unit is making ice and watched it dump two trays of ice. Unit is working as designed job is complete.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS

Near Chesapeake, VA 23322

Branden R.

Job Details: 12/01/2022

"came out to replace parts on unit , disassembled and replace all parts needed for repair , tested unit and unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mount Airy, MD 21771

Justin S.

Job Details: 12/01/2022

cx says the unit is not making ice but they have water at the dispenser. ran test 44 and the ice maker cycled to harvest but didnt return to home before time out. test 45 the ice maker moves to home but never fills. replaced the ice maker and reset power to the unit. reran test 44 and 45 and no change. found door harness has multiple wires cut. the door needs to be replaced; ordrng 1 W11566705 (door ss) and 1 wp4373559 (fitting)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/01/2022

"cx complaint unit leaking from left side, checked unit, ran heavy cycle, unit started leaking about midway through. checked wax vent fan and dispenser, both are good, come to find leak coming from gaskets, ordering both gaskets to complete repair.; ordrng 1 W11483553 (gasket) and 1 W11414078 (seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Midlothian, VA 23112

Chris B.

Job Details: 12/01/2022

cx comp unit smells insp unit conf cx comp did conf smell insp evap and defroster found unit defrosting while on phone with tech line did smell coming from condensor area but could not identify smell cleaned drip pan with wet towles called tech line spoke with ed stated to add refresh tab to drip pan s

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS00

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/01/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/01/2022

"cx complaint unit leaking, inspected all water lines, found no evidence of breaks in lines, found crack in drain pan, and calcium deposits in machine compartment, power cord crushed, and no water supply in store to test further.; ordrng 1 WPW10655368 (pan-drip) and 1 W11563716 (harness)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Fairfax, VA 22030

Demonte S.

Job Details: 12/01/2022

Inspected the unit. Found that the cx is saying that the under the hood light isn't working. Checked the Light Bulb. Light Bulb is good. I then checked the Control Board. Control Board is reading 121.2 Volts at the P1 Connection. I then checked the P4-1 Connection. 121.1 Volts will Lights are Off. I then checked the P4-1 whole the lights are on. Getting 121.3 volts. Installed Control Board. Tested the unit. Under the hood light is now turning Off and On Unit is working as Designed.

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near New Cumberland, PA 17070

Fred G.

Job Details: 12/01/2022

"cx complaint unit is shutting off before cycle is finished. entered into diag and found f6e1, f6e4, f6e3, f9e1. ran unit and found diverter is just rotating and wash motor sounds weak. replaced sump assy and control and tested unit. unit now checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Leesburg, VA 20175

Ricky E.

Job Details: 12/01/2022

customer stated that the lower rack had cracked wheels. verified issue unit will need wheel assys; ordrng 2 WPW10082868 (dishrack wheel)s

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Myersville, MD 21773

Justin S.

Job Details: 12/01/2022

cx says the unit stopped working miud cycle and left water in the bottom of the unit. was able to cancel the cycle and the water drained out. filled the unit with water and saw the water is white(pic). drained the unit and it is draining very slowly. drain tube ran on the outside of the unit causing the3 line to pinch. reseated the hose and tested. the unit is now draining good. the unit is good

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Warrenton, VA 20187

Daniel J.

Job Details: 12/01/2022

installed new dispesner customer informed me unit still has bubbles at end of cycle replaced dispenser ran empty no bubbles added rinse aid and ran diag bubbles in tub informed customer to try to dilute rinse aid as its causing bubbles

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Sterling, VA 20164

Jason A.

Job Details: 12/01/2022

CX complaint FRIDGE door sw broken. Verified issue. Replaced switch & test light works > JJ

We serviced a

WHIRLPOOL MICROWAVE

Model KBHS109SSS06

Near Waldorf, MD 20603

Robert A.

Job Details: 12/01/2022

Cx complaint that the unit is not working as flashing an error code 'f6e0'. I inspected the unit and confirmed the complaint. The unit does not start at all because of the error code. I went in test mode and that's the only error code. The unit needs a new control and UI control. I informed the cx that because I'm not able to start it there may be a heating issue as well once the controls are installed. He understood clearly and still wants to order the controls to restore communication. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WPW10466825 (user interface 125.81)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Germantown, MD 20876

Ricardo S.

Job Details: 12/01/2022

"the client complains that when she was cooking her right front burner cracked, this is a thermal event ..replaced glasstop, unit tested and bruners working ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Norfolk, VA 23503

Carl A.

Job Details: 12/01/2022

"cx complaint of unit making loud noise when ice maker fills,checked unit unit to fin noise coming from water vavle when it fills the vavles is internaly failing ordering parts needed for repairs; ordrng 1 W11548540 ( ICEMAKER) and 1 W11548535 ( VALVE)"

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS1

Near Chestertown, MD 21620

Alexander W.

Job Details: 12/01/2022

"Installed part per previous diag tested unit, unit is now operating as designed job is complete cx paid remaining balance by CC"

We serviced a

WHIRLPOOL RANGE

Model ACR4303MES0

Near Richmond, VA 23226

Joseph D.

Job Details: 12/01/2022

"wp3149404 cx complaint of right left burner getting h9t when oven is on, confirmed complaint, exhaust for oven cavity is a straight pipe to the center of the rear left burner, no malfunction exists to repair. did find left front switch with char/arcing inside due to a short. cx stated burner was malfunctioning. unit now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM4

Near Virginia Beach, VA 23452

Austin D.

Job Details: 12/01/2022

We serviced a

KITCHENAID DBL WALL OVEN

Model KOSE500ESS20

Near Dover, DE 19904

Michael E.

Job Details: 12/01/2022

"CX complaint: oven temps off. Tested and verified complaint. It preheats perfectly. After that, while set on 350, it drops as low as 320 and as high as 380. Ordering oven control. Cannot reschedule due to few left on system.; ordrng 1 W11448962 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ricardo S.

Job Details: 12/01/2022

"Cx compalins about a rattling noise.. inspected unit, the noise comes from underneath the unit.. when i push the unit the noise go away, so i raise the front wheels and now the unit does not make any rattling noise"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Virginia Beach, VA 23454

Austin D.

Job Details: 12/01/2022

repalced the valve and tested operation. unit is running as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Stafford, VA 22554

Tanner B.

Job Details: 12/01/2022

"within 30days .. unit needs new front poanel, console, lower rack wheels and adjuster clip. possible motor issue , slighty louder than normal. will try to adjust unit on return .; ordrng 1 W11416792 (panel) and 1 W11622495 (console) and 1 W11580020 (clip) and 4 W11551383 (wheel)s and 1 W11416362 (sump) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Laurel, MD 20708

Israel R.

Job Details: 12/01/2022

"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (coupler) and 1 W11506619 (Coupler) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Wellsville, PA 17365

Sal R.

Job Details: 12/01/2022

CX complai t is that the unit stoped cooling in both the RC & FC. I foiund the unit to be unpllugged apon arrivel. I plugged the unit in and found that when the compressor came on the compressor was seezed and unit shut down shortly after. Unit will need a new compressor and driier filter. I am also ordering all coupling. I have set a retun date for 12/9. return date will need to be 3 call counted and LOKRING is requirred.; ordrng 1 W11574734 (compressor 100 @ tribs) and 1 W11504431 (coupling 59 @ tribs) and 1 W11504415 (coupling 35 @ tribs) and 1 W11506621 (coupling 53 @ tribs) and 2 W11506635 (coupling 100 @ tribs)s and 1 W11109499 (filter 52 @ tribs) and 1 W11504445 (coupling) and 1 W11504447 (coupling 36 @ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Severna Park, MD 21146

Alexander D.

Job Details: 12/01/2022

"cx complaint rc light is dim and water dispensing slowly and icemaker not working intermittently. seems icemaker issue is because of low water pressure, ice container full of almost normal sized cubes. cx mentioned they get tiny cubes sometimes. noticed filter needs changed and cx had a new one. replaced filter and that seemed to help water flow a little but still slow coming out of dispenser. checked water supply. turned shutoff valve off to disconnect water supply and when i turned it back on i have no water coming out now. seems water flow issue is in shutoff valve. replaced rc led, light working properly now, and advised cx to call plumber to correct water supply and call back if its still slow coming out of dispenser. quoted 338.53, paid in full with c/c."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Portsmouth, VA 23707

Zachery R.

Job Details: 12/01/2022

"cx complaint no ice, checked unit, come to find defective filter cover, tested icemaker, icemaker is working as designed. ordering filter cover to complete repair.; ordrng 1 WP67006331 (cover-filt)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Potomac, MD 20854

Roberto I.

Job Details: 12/01/2022

"CX complaint loose door.Tested door, confirmed complaint. Pulled unit out, found left hinge spring out of place. The part was not broken and I was able to reinstall it. Door tested ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Silver Spring, MD 20906

Julian H.

Job Details: 12/01/2022

CX complaint about unit not washing put unit on test mode error F4E3 motor not running let auto testrun confirmed water on unit also motor receiving 120vac but not running need sump/motor scheduke with office for tomorrow; ordrng 1 W11025157 (pump&motor)

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Conway, SC 29527

Jason T.

Job Details: 12/01/2022

"Installed UI-Panel, tested all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model M0RXEMMWM01

Near Camp Hill, PA 17011

Fred G.

Job Details: 12/01/2022

i was able to access unit and replace the left lower drawer and trip tray as per previous visit. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Waynesboro, PA 17268

Bernard M.

Job Details: 12/01/2022

Re-ordering vent due to damper being broken. Once part is in contact cx to reschedule; ordrng 1 w11318807 (vent housing)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near East York, PA 17402

Drew B.

Job Details: 12/01/2022

just replaced run cap and no need for control tested and no issues checks good

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Falls Church, VA 22041

Lloyd B.

Job Details: 12/01/2022

"Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heats and cycles. Job complete; ordrng 1 WP279843 (element), used 1 WP279843 (element) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Midlothian, VA 23112

John P.

Job Details: 12/01/2022

CX complaint unit not working and displaying f8e0 confirm CX complaint verify bad fan replaced fan tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Silver Spring, MD 20906

Andrew H.

Job Details: 12/01/2022

"Cx complaint unit is not making ice. Inspected FC, measured cabinet temp at 0 degrees F, forced harvest cycle, ice maker dumped full tray with full size cubes, noticed poor water flow from fill tube at beginning of cycle, checked water dispenser, also exhibiting poor flow. Checked water line, line is connected with piercing valve, this is likely cause of poor flow. Based on full tray upon arrival, determined issues are caused by bad ice maker. Ordering ice maker (W11546935), scheduled return job for Monday 12/12/22; ordrng 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Conway, SC 29526

Jason T.

Job Details: 12/01/2022

"Installed oven door gasket, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 12/01/2022

"Installed new waterline, filltube heater and 1/4 waterline clip.. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Norfolk, VA 23503

Carl A.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Allen, VA 23060

Thomas B.

Job Details: 12/01/2022

Inspected unit found gearcasr oil leaking from the center post above the splutch ordering new gearcase assy; ordrng 1 W11449840 (Gearcase)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 12/01/2022

Cx complaint unit is not working properly inspected unit found unit leaning to the right rear removed and replaced the suspension rods tested and inspected for proper use unit now functions normally charged 360.52 cx paid by CC.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Beaverdam, VA 23015

Eric F.

Job Details: 12/01/2022

"Confirmed cx complaint unit intermittently leaking from left side of door. Found door mounting bracket intermittently allowing water through cabinet and down left side of unit. Cx mounting unit from top brackets, side brackets not in use. Sealed brackets with clear food grade silicone to prevent water accumlation that passses through either side. Documented job with techline."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Harrisburg, PA 17112

Fred G.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DBL5

Near Elkton, MD 21921

Alexander W.

Job Details: 12/01/2022

Cx stated unit not washing inspected tested and verified cx complaint found f4E3 error code inspected harness harness is in tact and motor is getting 120VAC washer motor reading OL ordering sump assembly cannot reached due to SO part. ; ordrng 1 W11085683 (Sump)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Columbia, PA 17512

Drew B.

Job Details: 12/01/2022

replaced parts unit doens spin still after parts replced just inside agitator spins not outter tub ordering the following parts for compplete repair.; ordrng 1 W11449841 (gearacse) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11550891 (agitator) and 1 2count (2 count)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Bethesda, MD 20815

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not dispensing water.inspected unit and could confirm cx complaint.tested unit with no filter and still got no water.ran service test 46 and got no water.checked door harness for unit and narness is good.checked water valve and found dual valve to be bad.will also replace inlet valve aswell its humming loud to but letting water through.unit will need both water valve W11512399 2 tribles WPW10341320 36 tribles ; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)

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