Service History 795 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Stevensville, MD 21666

Alexander W.

Job Details: 11/30/2022

"Installed parts per previous diag tested unit , unit is now operating as designed job is complete"

We serviced a

WHIRLPOOL RANGE

Model MGS5775BDS21

Near Shepherdstown, WV 25443

Ricky E.

Job Details: 11/30/2022

"customer stated that the unit wasnt heating. verified issue and fnd the unit had a faulty igniter.. replaced part, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Ranson, WV 25438

Ricky E.

Job Details: 11/30/2022

9-1 the unit had a broken connection at the drain pump. fixed the connection and now the pump is running.. the drain line is leaking.. need parts...; ordrng 1 W11244231 (hose)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Glen Allen, VA 23059

Eric F.

Job Details: 11/30/2022

"Confirmed cx complaint door falling down too fast. Found hinge springs worn, not holding door as it falls. Ordering hinges.; ordrng 1 W11573703 (hinge (left)) and 1 W11573702 (hinge (right))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Charles Town, WV 25414

Ricky E.

Job Details: 11/30/2022

customer stated that the unit wasnt cooling. verified issue and fnd a faulty compressor and possable evap leak... need part... unit under 5 year sealed system warranty..; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 WPW10487115 (condenser) and 1 W10836706 (evaporator) and 3 3callcount (3 call count)s

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Virginia Beach, VA 23455

Austin D.

Job Details: 11/30/2022

came out to resolve the issue with the unit. disassembled as needed. repalced the sump and pump. tested operation. unit is good to go. no issues with pump and no leaks present. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Fallston, MD 21047

Keith H.

Job Details: 11/30/2022

installed ui and fan motor collected labor

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near McLean, VA 22102

Jason A.

Job Details: 11/30/2022

CX just moved in. Toll bros builder replaced part. CX did not want us to work on unit. If CX calls back order 4 (12) - W11632139 LEDs per TSP W11606409 Rev E / S84638

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Ellicott City, MD 21042

Robert L.

Job Details: 11/30/2022

"cx complaint LF not lighting , CF, RF both clcik randomly, heads and all possible adjustements have been made, called tech line SR#7735168911, they said new engineered orifice holders and cooktop panels need to be replaced, per tech line parts listed in tribles should be updated parts. ordering 5 orifice holders , new burner heads and 3 panels......... 3 count 2 tech 36' commercial unit needs to be moved out; ordrng 1 W11316696 (cooktop L) and 1 W11316697 (cooktop C) and 1 W11328972 (cooktop R) and 1 W11333305 (orfice holder LF) and 1 W11333306 (orifice holder LR) and 1 W11334711 (orifice holder CF) and 1 W11334712 (orifice holder RF) and 1 W11334714 (orifice holder RR) and 5 W11319683 (burnr-head)s and 1 look (look)"

We serviced a

JENNAIR COOKTOP

Model JGD3430WS00

Near Ellicott City, MD 21043

Robert L.

Job Details: 11/30/2022

"cx complaint flames uneven and cooktop allowing cold air and occasional critter into house, cx has to block vent opening, found installed properly under counter venting outside goes under deck, wall cap needs to be replaced, no closig shut allowing air and critters in, adjuster all burner flames to cx request, tested all ops ok"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HB07

Near Yorktown, VA 23693

Justin W.

Job Details: 11/30/2022

cx complaint unit has error code f1e4. unable to replicate or pull any error codes at time of visit. heated water up for 2 minutes interrupting process and restarting process to try to get error code. cx stated he believes error code that showed was related to door switchs. checked to confirm door switches working properly at time of visit. unit is heating as designed and exhausting.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near New Castle, DE 19720

Andrew W.

Job Details: 11/30/2022

"Cx complaint is unit not cooling. inspected and could not verify complaint. unit has multiple signs of damage to the cabinet, doors, and the cover for the compressor. inside the unit is dirty and moldy. unit has been plugged in for less than a day and unit has a frozen ice pop inside the freezer. temp in the rc is 36 and temp in the freezer is 6 with both compartments empty and the door open. when checking temp of fc foud active roach infestation. cx stated they did not wish to repair this unit due to the neglect by the renter of the unit. unit is not repairable. job complete"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Mount Holly Springs, PA 17065

Andrew S.

Job Details: 11/30/2022

Cx complaint is that the stovetop light is staying on and can't be shut off. Upon arrival I found that the relay on the control was stuck on. I was able to access and replace the control and light bulb. I then tested the unit and the light is now functioning as intended. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EWH1

Near Washington, DC 20007

Samuel R.

Job Details: 11/30/2022

installed gaslet and tested unit.no leaks.ordered two dorr gaskets by accident ordering corrrect part W11223838 1 tribles; ordrng 1 W11223838 (sheild)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Richmond, VA 23236

Joseph D.

Job Details: 11/30/2022

"cx complaint unit not cooling properly, found condensor clogged, cleaned condensor. compressor pulling 1.2 amps, seems ok but frosting back to compressor, instructed cx to leave as is and if it gets worse, it looks like it will need compressor and evap."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Martinsburg, WV 25401

Ricky E.

Job Details: 11/30/2022

unit is leaking fromt he icemaker.. will need the icemaker...; ordrng 1 w11546935 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Chesterfield, VA 23838

John P.

Job Details: 11/30/2022

CX complaint unit making loud noise checked unit found noise coming from cold valve. Replaced valves tested working as designed.; ordrng 1 WPW10601449 (Valve assm JPV/S) and 1 WPW10601449 (Valve assm JPV/S)

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CW6

Near Elkridge, MD 21075

Justin S.

Job Details: 11/30/2022

the unit is heating good but the mounts are damasged and need to be replaced; ordrng 2 W11122643 (nut)s

We serviced a

WHIRLPOOL ICE MAKER

Model WRS571CIHZ04

Near Dover, DE 19904

Frederick R.

Job Details: 11/30/2022

CX complaint is door damage on delivery. Replaced FC door per prior diagnosis. Did not need UI because door came with one. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03 G

Near Staunton, VA 24401

Kyle A.

Job Details: 11/30/2022

Cx complaint of unit producing random error codes and having cooling issues. Did confirm and replaced control which fixed the error codes. Will need to return to replace rc evap thermistor due to unit not defrosting.; ordrng 1 W11087438 (Thermistor fan assembly)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Glen Allen, VA 23059

Eric F.

Job Details: 11/30/2022

"Confirmed cx complaint door falling down too fast. Found hinge springs worn, not holding door as it falls. Ordering hinges.; ordrng 1 W11573703 (hinge (left)) and 1 W11573702 (hinge (right))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, MD 21042

Robert L.

Job Details: 11/30/2022

"cx complaint both doors dented, corfirmed damage to b0oth doors, cx closed 3/2022 and fridge arrived 5/2022, cx reported to builder immediatly but just now got sent in, gave cx quote, contacted Jeff at TOLL , he said he will get Migel(warranty guy) to call whirlpool and get authorizations, will need 2 techs for Fc door; ordrng 1 LW10904379 (dor-fip FC) and 1 LW10912075 (dor-fip RC) and 1 WP4373559 (fitting) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 11/30/2022

Per previous diag I was able to access and replace the evap harness and thermistor. i then repowered the unit and found that it began developing a frost pattern and started cooling. Unit is now functioning as intedned. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Severna Park, MD 21146

Alexander D.

Job Details: 11/30/2022

"replaced control. noticed alot of moisture and some mold on vent, more than likely causing f8e4 float switch open error. after talking with cx, f9e1 issue sounds like drain pump overheating in test cycle because they said drain pump will start working again after it cools down. advised cx its possible replacing control fixed f9e1 issue but would like to have drain pump with us when we come back for vent and we can refund it if not needed. also noticed heater still has brass bushings and needs replaced per service pointer. S17304 to cover heater. ordering heater drain pump and vent. quoted 195.56, paid in full with c/c. call cx to schedule return visit once we have eta on parts. tested unit, found new control already has f7e1 error stored but test cycle completed properly; ordrng 1 W11414073 (vent(90.13)) and 1 W11412291 (drain pump(94.36)) and 1 W11537778 (heater)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Fayetteville, PA 17222

Bernard M.

Job Details: 11/30/2022

"Replaced tub ring per previous tech, inspected all hoses from softener and found to be good. Ran test cycle and unit completed cycle without leaks. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Harrisburg, PA 17112

Fred G.

Job Details: 11/30/2022

"cx complaint unit is making noise while running, inspected unit and entered diag and found fae2. cleared code and ran auto test and found unit is working as designed. all normal sounds were heard. loudest noise was the water hitting the metal door. ran a normal cycle and found unit is working as designed. informed cx to try to record sound with phone if and when it happens. as of now unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Owings Mills, MD 21117

Andrew H.

Job Details: 11/30/2022

cx complaint is the units right rc door is opening and swing back aswell as the water coming from the dispenser is not cold. i found the unit is leaning forward and this is causing the door to swing open after is been open. i leveled the unit by adjusting the front wheels. i instructed cx that the doors will swing somewhat due to having a closer cam on the hinge to help with the door closing. i tested water from the dispenser and used a thermometer. i found the water temp dropped as more water was dispensed. Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Williamsport, MD 21795

Danny R.

Job Details: 11/30/2022

unit is built in will need two men to remove also a compressor this issue could be caused by a bad compressor too last tech never pujlled ouyt bc of this built in issues called mr to verief and will need two men and compressor; ordrng 1 W11125124 (compressor) and 2 2men (look lok 2 men)s and 3 3callcount (llook look 3 call count)s

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Townsend, DE 19734

Frederick R.

Job Details: 11/30/2022

CX complaint is WM will not drain or sping. Repaired wire harness that was found to be issue by prior tech. Retested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WTW7000DW0

Near Silver Spring, MD 20910

Samuel R.

Job Details: 11/30/2022

cx complaint unti is not working.inspected unti and found unit to have error code f02 and f0e3.ran service test and unit worked well.recalibrated unit and found unit full of suds.advised cx to properly load unit and care for unit.unit is working as it should.

We serviced a

IKEA REFRIGERATOR

Model IX6HHEXDSM01

Near Baltimore, MD 21212

Keith H.

Job Details: 11/30/2022

arrived and unit still working fine i repalced control told cx to keep an eye on it and call back if needed

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Chesterfield, VA 23838

John P.

Job Details: 11/30/2022

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near New Castle, DE 19720

Andrew W.

Job Details: 11/30/2022

Cx complaint is unit not working at all. inspected and veriifed complaint. plugged unit in and got no response. removed cover form control and found roach infestation inside unit. this has shorted out the control. informed cx that the unit needs a new control and needs to be professionally exterminated before work can be done on it. ordering control but cx will have to reschedule after the unit has been de-bugged.; ordrng 1 W11170317 (control)

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Lochearn, MD 21207

Andrew H.

Job Details: 11/30/2022

"Cx complaint leaking from bottom left of unit, ran test cycle, water leaked immediately. Removed front ring of bellows, found rear ring not fully seated in groove. Installed ring properly, tested unit again, unit is now working properly."

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Clarksville, MD 21029

Ricardo S.

Job Details: 11/30/2022

"Cx complains that the ice maker not working properly.. cx need to raise temp to get ice, inspected unit,t he Fc temp 0 degrees, the Rc temp 43 degrees, ice box fan and fill tube cks ok, the evaporator has too much frost build up, air flow issue .. order parts; ordrng 1 w11578030 (evaporator fan) and 1 W11224256 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Chambersburg, PA 17201

Bernard M.

Job Details: 11/30/2022

"Cx complaint the unit spins off balance. Entered diag and found no error codes. Ran test cycle and found no issues. Contacted TL and spoke with Butch,reported all parts that were replaced, ran manuel high speed spin without items in basket and unit ran as designed. Unit is balanced. TL stated cx needs to cut back on load size and re-distribute clothes if they're pushed to one side of basket. TL says unit is running as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2389GES

Near Reisterstown, MD 21136

Andrew H.

Job Details: 11/30/2022

Installed service kit provided by cx. Unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Williamsport, MD 21795

Danny R.

Job Details: 11/30/2022

"unit had a bad cap it wouldnt power the motor replaced with van stock checksok; ordrng 1 w11395618 (cap look look dr vs), used 1 w11395618 (cap look look dc vs) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS5

Near Chesterfield, VA 23832

John P.

Job Details: 11/30/2022

"CX complaint unable to remove base of bulb from socket, bulb base separated from bulb, was able to remove bottom half of bulb from socket installed bulb tested working as designed."

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Loveville, MD 20656

Robert A.

Job Details: 11/30/2022

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I attempted to turn on the unit and it flashed on then turn off immediately. I cycled the power and tried again, still the same thing. After multiple attempts I managed to start the cycle but it took awhile. Cx said it does that very frequently. The unit needs a new control panel to resolve the issue. The airflow is poor as well, the cx needs to have the duct line cleaned to avoid more issues. I'm ordering the part for the return visit.; ordrng 1 W11384512 (control panel)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Vienna, VA 22180

Jason A.

Job Details: 11/30/2022

CX complaint DRYER noise. Found LEFT roller broke up. Replaced pulley & roller. Test DRYER heats & normal noise levels > JJ

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model KMHS120ESS09

Near Leesburg, VA 20176

Ken M.

Job Details: 11/30/2022

"Customer complaint is that the unit not heating. Unit tested and buzzes loudly, but does not heat. Confirmed power out of the control. Capacitor tested good. Diode tests open in both directions. Recommend replacement of magnetron and diode. Magnetron and diode replaced and unit retested. Unit is working properly. Old magnetron left with customer. Diode returned for quality analysis."

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Newark, DE 19702

Andrew W.

Job Details: 11/30/2022

"2nd tech helper for FR; ordrng 8 WP8564458 (absorber AT VS)s, used 8 WP8564458 (Absorber AT VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Dover, PA 17315

Sal R.

Job Details: 11/30/2022

"Per the previouse tech, I was able to access and replace all parts. I found that unit comoleted 2 auto test and a calibration with out issues. UNit test good."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 11/30/2022

"no operation. new residence, found wire locking breaker to microwave in off position. removed wire, turned breaker on and tested unit. working properly"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIC18NNZS0

Near Hamilton, VA 20158

Ken M.

Job Details: 11/30/2022

"Valve replaced and tested, no leaks. Started a normal run and the unit just kept filling, could not tell that the reservoir was full. Ordering fill sensor and harness.; ordrng 1 WPW10485962 (sensor) and 1 WPW10485955 (harns-pump)"

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Norfolk, VA 23509

Anthony D.

Job Details: 11/30/2022

cx complaint unit has no power checked unit to find unit has power but has a bad thermal fuse ordering a thermal fuse to complete repair would like to bring control on return visit as well; ordrng 1 W11025102 (thermal fuse)

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Hedgesville, WV 25427

Danny R.

Job Details: 11/30/2022

gera case makes lots of noise and the gaskey on gear cazse is folded over leaking water into gear case will need gear case; ordrng 1 W11449840 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Bear, DE 19701

Frederick R.

Job Details: 11/30/2022

CX complaint is fridge lights out. Inspected unit and verified that the FC LED had become faulty. Replaced LED from pre-id and all lights in unit are now working. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS00

Near Fairfax Station, VA 22039

Robert W.

Job Details: 11/30/2022

Defrosted evap completely ice over replaced thermistor and fan scroll.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ashburn, VA 20147

Ken M.

Job Details: 11/30/2022

"Customer complaint is that the unit is giving error codes, not running properly. Checked for stored error codes and found F7E4 & F7E3. Ran test cycle and the unit is not shifting properly. Inspection of the drive system found the rotor on the floor, bolt had backed out of the drive shaft. Loktite applied to the bolt threads and rotor resecured. Unit retested and is working properly."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lewisberry, PA 17339

Andrew S.

Job Details: 11/30/2022

Cx complaint is that the unit is taking a long time to dry clothes. Upon arrival I found that the unit turned on when the door was closed. I tested the heating element and found that it is shorted to the cab. I am ordering the element and will use the tco on return. I also found that the vents were clogged causing the air to push out past the lint trap. I informed the cx that they would need to have the vents cleaned. I was able to set the return visit for Tuesday 12/6 AM; ordrng 1 279838 (Element)

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near Bowie, MD 20721

Shane B.

Job Details: 11/30/2022

cx complaint is the unit not reaching set temp and heater very slowly. she said she can see broil element working. i checked for codes and found none saved. inspected bake element and found it twisted and broken. element has failed. replaced element with preIDed part and tested unit. it heated quickly and reached set temp. unit is working as designed.

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Bowie, MD 20720

Emmanuel R.

Job Details: 11/30/2022

"Cs unit is not light or burning properly, confirmed complaint. I found the flames to have a orange color to it. I was able adjust the flames and remedy the flame pattern but the burner heads are misshapen and some of the holes are restricted. Ordering burner heads and caps to resolve this issue.; ordrng 2 W11084058 (burnr-head)s and 1 W11084059 (burnr-head) and 1 W11084062 (burnr-head) and 1 W10910373 (cap-burner)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Baltimore, MD 21216

Eric W.

Job Details: 11/30/2022

installed new heater and checked for leaks no leaks heating element - sp w11540964 - special project s17304

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Bel Air, MD 21014

Neil H.

Job Details: 11/30/2022

7734821303called tech line again explained the ice maker cycles fills when i'm here but when it's naturally on it's not working explained to tech line again after trips over and over doing everything asked of me still not working cx getting upset of whirlpool having me keep calling to say try this and that and i do it still not working but the rc one is i told them i believe it's a short somewhere but told that short must be found but i'm saying that after me taping the fc door switch down i'm should work; ordrng 1 W11396033 (Whirlpool Refrigerator Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Annapolis, MD 21401

Emmanuel R.

Job Details: 11/30/2022

"Cs unit is leaking water from the top, confirmed complaint. i found the dual valve has failed and leaks water from the base everytime you dispense water. orderging dual valve. Installed comntrol boards and pick up Dataloggers in the bin.; ordrng 1 W11482383 (dual valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT2

Near Ocean View, DE 19970

Michael E.

Job Details: 11/30/2022

CX complaint: not draining properly. Tested and verified complaint. I found that the air intake for the drain which is mounted in the sink has a failing check valve which is allowing water to come out of the air intake when DW drains. Unit is working properly. I advised CX to have a licensed plumber address the problem. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Wolf, PA 17347

Sal R.

Job Details: 11/30/2022

"Per tyhe previouse tech, I was able to access and replace all 3 parts. I ran a auto test and a recalibration and found the unit to be opperating as designecd. CX informed me that the noise only seems to happen with a load of bath towels in the unit. I advised to lighten the loads. Unit test good."

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Norfolk, VA 23509

Anthony D.

Job Details: 11/30/2022

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS00

Near Clarksville, MD 21029

Ricardo S.

Job Details: 11/30/2022

"the lower oven not heating, found f1e1 error, also the lower thmst is bad, bake and broil element cks ok, replaced cntrl and thermsotat. and now the lower oven is heating but the lower cooling fan not working at all. makes a humming noise. order part; ordrng 1 W11245567 (blower)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Lusby, MD 20657

Robert A.

Job Details: 11/30/2022

Cx complaint that the unit aggressively banging. I inspected the unit and confirmed the complaint. I found error codes: f0e5 f0e2. I checked the suspension and found the basket leaning to the left. I found the LF suspension rod popped out of place. I secure the LF suspension rod correctly in place and tested the unit for the cx. I ran a test cycle and calibrated the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Lusby, MD 20657

Robert A.

Job Details: 11/30/2022

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS09

Near Ashburn, VA 20147

Ken M.

Job Details: 11/30/2022

Magnetron and control replaced and tested. Unit threw the error code again. Inverter replaced and unit retested. Unit is working properly. Old inverter left with customer.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 11/30/2022

replaced parts when i took protection film on new console found a broken corner need to reorder left it on unit for Cx to be able to see cycle status will be returning this when we put new console on heater working fine; ordrng 1 W11302464 (console (reorder) cosmetic damage)

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Baltimore, MD 21229

Eric W.

Job Details: 11/30/2022

cx complaint was dishwasher throwing error code f7the error code was F7E2found f7e2 ran test cycle everything is working

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Stevensville, MD 21666

Alexander W.

Job Details: 11/30/2022

"Installed part per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, VA 22204

David J.

Job Details: 11/30/2022

CX complaint came home from work one day and unit was making a loud buzzing noise. Woke up the next morning and found everything in freezer. Had gone soft. Arrive today to unit being unplugged plug unit up to wall start device kicked on and compressor was making a loud metallic sound. It would last for about 20 seconds and then would kick off after another minute. It would start again do the same noise and then kick off. Called a H and explain to him the situation and let him hear the noise was told the compressor is locked up or a bad start device. I was told to order compressor kit for a sealed system repair. Ordered all parts in scheduled for return visit or repair when we come back.; ordrng 1 WPW10507886 (Compressor kit) and 1 W10843121 (Drier) and 1 876764 (Coupler) and 1 Sstech (Ss tech)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Ranson, WV 25438

Ricky E.

Job Details: 11/30/2022

9-1 the unit had a broken connection at the drain pump. fixed the connection and now the pump is running.. the drain line is leaking.. need parts...; ordrng 1 W11244231 (hose)

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Washington, DC 20037

Samuel R.

Job Details: 11/30/2022

cx complaint unit is not having cold water.inspected unit and could confirm cx complaint.found lines to be connected wrong.installed lines correctly and unit is now working.

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ2

Near Bel Air, MD 21014

Neil H.

Job Details: 11/30/2022

checked temp and cx calb. up to+10 and the temp in dia realtime matched my temp probe in the oven so running for over 45 mins stays consistant unit checked good now raised up another 5+ to +15

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Annandale, VA 22003

Carl R.

Job Details: 11/30/2022

"Cx complaint is Not Starting or Operating - Dishwasher. Found that the control panel is no longer intact and UI is no longer Illuminating. Need to start with control panelW11116422. UI W10918487, control will be used on return . Needs these part to determine if more parts are needed.; ordrng 1 W11116422 (Control panel) and 1 W10918487 (Housing UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Lineboro, MD 21102

Brian R.

Job Details: 11/30/2022

cx complaint is with a leak in the back of the unit where water line plugs into it. showed me a picture of leak at line and valve. leak is seeping out where line plugs into water valve. set return for 12/15 and cx asked to schedule sooner is we could. weekend or put on cancelation list.; ordrng 1 W11524655 (Water Valve)

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Annandale, VA 22003

Carl R.

Job Details: 11/30/2022

"Cx complaint is, control board not working. Unit has water in it, and is not draining, found f9e1 for long drain. Found a service pointer for this issue. Unplugged unit and waited a few minutes so unit can reset. Called tech support on issue. Found lower harness disconnected from pump. Unit will need. Lower harness W11643701, pump. W11399437 controlW11627413 SR#7735170197.; ordrng 1 W11643701 (Lower harness) and 1 W11399437 (Pump) and 1 W11627413 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS27CXMS1

Near Annandale, VA 22003

Lloyd B.

Job Details: 11/30/2022

Cx complained of a gasket tear. Installed new gasket and applied heat around the cabinet for a better seal. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Potomac, MD 20854

Roberto I.

Job Details: 11/30/2022

"Cx complaint fan switch out of alignment.Confirmed crooked fan switch. Removed top, noticied of bent internel switch bracket because of a missing screw from the side. Realigned bracket and installed a screw using v/s part. Reassembled unit, the switch is now aligned with the valves.; ordrng 1 WP90767 (screw (RI van stock)), used 1 WP90767 (screw) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Halethorpe, MD 21227

Eric W.

Job Details: 11/30/2022

cx complant of not drying dishes inspected unit found element broken in several places installed new element and tested no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Martinsburg, WV 25401

Ricky E.

Job Details: 11/30/2022

unit is leaking fromt he icemaker.. will need the icemaker...; ordrng 1 w11546935 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Virginia Beach, VA 23455

Austin D.

Job Details: 11/30/2022

came out to resolve the issue disassembled the unit as needed. replaced all parts. unit is running as designed. if cx calls back or issues persists send tech with (2) WP2188820 thermistors. advised cx to monitor the unit and if food is still freezing to call us back. cx agreed.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near ,

Demonte S.

Job Details: 11/30/2022

Inspected the unit. Found that the cx is saying that the Washer will not start. Ran Service Diagnostics on the unit. Error Codes are F6E3 = Acu can't hear U.i.. Checked the User Interface Harness. All three Harness Wire prongs I'm getting 0.3 Ohms. Green light on the Control Board is flashing. Checked the Voltage to the Control Board. I'm getting 121. 3 Volts. Unit has 5 + Dc Volts. I then cleared the error code. Ran Key activation all lights went out. Tried to start the unit on Normal mode. Start button will not respond. Cx paid for the Service Call Only by Check. Check is in the Blue money bag. If the cx calls back Order the User Interface = W11112656 & Main Control Board = W11400681. Don't go without parts.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Falls Church, VA 22043

Jason A.

Job Details: 11/30/2022

Installed clips & test rack for proper operation > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Bel Air, MD 21014

Neil H.

Job Details: 11/30/2022

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GLO

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 11/30/2022

"Replaced parts and ran a test cycle. The unit washed and drained ok, the dispenser opened."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Odenton, MD 21113

Israel R.

Job Details: 11/30/2022

"Installed new icemaker and facia. Unit is back to normal operations. Ran test 56 and no motor action at all the heater comes on but the icemaker is not rotatiing. I am getting power to the heater and motor is not rotatiiong. BAd ice maker. Rerodering ice maker,. Returning tech please sent the icemaker back to the office for return for credit. Ice maker special order part.; ordrng 1 W11579560 (Icemaker) and 1 looklook (look)"

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Newark, DE 19702

Frederick R.

Job Details: 11/30/2022

"CX complaint is loud squeaking noikse in dryer. Inspected/tested and found blower wheen loos and rollers worn out. Replaced motor, blower wheel and dryer repair kit from prior diagnosis. Retested unit after repair and it is now working properly. Job is ciomplete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 11/30/2022

Installed new rh seal. Job complete

We serviced a

WHIRLPOOL RANGE

Model JGD8345ADW

Near Thurmont, MD 21788

Brian R.

Job Details: 11/30/2022

"cx complaint is flames really high and black soot under pots and pans. said after Rick was here her husband replaced the parts and had someone out to look and said the Orifices were not changed and the reg gas ones are in place. she also said left side wont work just clicks. she said she asked for Ricky to come back as he new this unit and them and whats going on and all. tested and checked unit. unit will need new Orifices replaced and adjusted for proper flame.left side clicks and turns fan on spark comes out to soon as rail looks cracked. will bring back other parts but dont think there needed as they were replaced. will order parts needed and office will schedule. cx wanted to pay in full.; ordrng 1 74006049 (Kit, Lp Orifice 39.05) and 1 WP74006070 (Whirlpool E-burner, Grill 217.03) and 1 W11233071 (Knob, Valve (wht) 40.63)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Owings Mills, MD 21117

Andrew H.

Job Details: 11/30/2022

"Cx complaint unit would count down to 1 minute left in cycle, but would remain there for far longer. Entered unit into diagnostic mode, found no error codes saved, ran automatic test mode. Automatic test mode completed with no errors. Determined unit needs new ACU (W11550649), part is temporarily out of stock, requires special order. Notified cx that office will contact them with return date.; ordrng 1 W11550649 (Control)"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIC18NNZS0

Near Hamilton, VA 20158

Ken M.

Job Details: 11/30/2022

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Glen Allen, VA 23059

Eric F.

Job Details: 11/30/2022

"Confirmed cx complaint lamp burnt out. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WET4124HW

Near Chevy Chase, MD 20815

Dustin F.

Job Details: 11/30/2022

Contacted CX when i was on my Way she called me back and asked to reschedule.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Westminster, MD 21157

Brian R.

Job Details: 11/30/2022

came out to replace Deli UI and it was full of water and a broken wire at the harness. cant install new part and will need to order a new deli door. took temp readings of 0 in Freezer and 33 in Fridge and 21 through Ice Maker. cx said at times theres a clicking or tapping when fan comes on. unit still needs parts as unit has more issues. as soon as everything goes through and cx gets door office will schedule.; ordrng 1 W10815669 (Deli Door Stainless) and 1 W10846539 (IM Fan) and 1 WPW10675033 (Control) and 1 W11330971 (UI Black)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 11/30/2022

"noise issue. compressor running normally, evap fan sounds normal. damper and ice box fan normal. cycled ice maker in test 25, ice maker motor normal. excessive noise from fill valve. ordering dual valve.; ordrng 1 W11043013 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS04

Near Hanover, PA 17331

Bernard M.

Job Details: 11/30/2022

"Replaced valve and water still didn't dispense. Contacted TL and spoke with Andy, went thrrough and isolated the water by disconnecting tubes from valves and found the inlet tube has clog inside.When disconnected from valve water comes through the valve. Also found the light button on the UI doesn't function and unable to enter service mode. Ordering tubes and UI, once parts are in contact cx to reschedule; ordrng 1 W11608967 (UI) and 1 WPW10279882 (inlet tube) and 1 WPW10279885 (outlet tube)"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHV04

Near Bowie, MD 20721

Shane B.

Job Details: 11/30/2022

arrived and installed new UI. restored power. temps in unit were good. cx said it stopped cooling once since last visit. unit is working as designed. cx is going to monitor temps.

We serviced a

JENNAIR HOOD

Model JXW9048HP4

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/30/2022

"CX complaint noisy fan.Ran the fan, confirmed noise coming left blower wheel. Ordering blower fan W11499036. **2 TECH**, the part to be replaced is too high, big and heavy for one single person.; ordrng 1 W11499036 (blower fan) and 1 2nd tech"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Woodbridge, VA 22193

Robert W.

Job Details: 11/30/2022

CX Complaint is the unit stopped making ice again. Inspected unit and temp tested FC with FC set to 2Deg its testing at 4Deg in FC. RC is set to 33Deg and is testing 30Deg no error codes on IM ran harvest test and IM is harvesting toggled on water fill and unit didnt fill found fill tube frozen toggled on heater in test 19 for 60sec and toggled on fill nothing happend toggled on heater for another 60 sec and IM filled when toggled on. i found a cold draft freezing fill tube sealed with sealer and draft is gone. called techline and explained my findings and said that was perfect.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, VA 22204

David J.

Job Details: 11/30/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Bethesda, MD 20816

Dustin F.

Job Details: 11/30/2022

"Inspected unit, replaced Harnass and evap cover. Unit did NOT need a new drip pan. Tested unit, unit now working as intended."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Fairfax, VA 22030

Richard B.

Job Details: 11/30/2022

"CX complant. Washe rmaking noise. Prior diagnosis found unit needs slider and gearcase. INSTALLED BOTH AND CALIBRATED UNIT. working as designed. Job completed, RB"

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