We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Potomac, MD 20854
Julian H.
Job Details: 11/21/2022
replaced parts tested & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Selbyville, DE 19975
Michael E.
Job Details: 11/21/2022
"Replaced the pantry LED as per previous diagnosis. Tested and still LEDs are flashing. In history i can see that we have replaced all LEDS and control. Unplugged unit to reset but still LEDs not working. Suspecting wire problem. Ordering control and control harness. On return visit, try control harness first and test befiore replacing control. Cannot reschedule due to NW part CX would prefer ME for return visit if possible; ordrng 1 W10667067 (harns-wire) and 1 WPW10366605 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model NA
Near Falls Church, VA 22046
David J.
Job Details: 11/21/2022
Cx cancelled just trashing unit. Sitting outside
We serviced a
WHIRLPOOL RANGE
Model NA
Near Falls Church, VA 22046
David J.
Job Details: 11/21/2022
Cx cancelled just trashing unit. Sitting outside
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Centreville, VA 20120
Richard B.
Job Details: 11/21/2022
"CX complant. Dishrack pulling gasket and rack falls. . Inspected unit and found after adjuster replacement the upper rack is pulling on the door gasket when it rides in and out and rail stops are not installed properly. Adjuster upper rack so it no longer rubs on door gasket when riding in and out and installed rail stops correctly so rack dosent fall out, Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Centreville, VA 20120
Richard B.
Job Details: 11/21/2022
"CX complant. Dishrack pulling gasket and rack falls. . Inspected unit and found after adjuster replacement the upper rack is pulling on the door gasket when it rides in and out and rail stops are not installed properly. Adjuster upper rack so it no longer rubs on door gasket when riding in and out and installed rail stops correctly so rack dosent fall out, Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Centreville, VA 20120
Richard B.
Job Details: 11/21/2022
"CX complant. Dishrack pulling gasket and rack falls. . Inspected unit and found after adjuster replacement the upper rack is pulling on the door gasket when it rides in and out and rail stops are not installed properly. Adjuster upper rack so it no longer rubs on door gasket when riding in and out and installed rail stops correctly so rack dosent fall out, Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Centreville, VA 20120
Richard B.
Job Details: 11/21/2022
"CX complant. Dishrack pulling gasket and rack falls. . Inspected unit and found after adjuster replacement the upper rack is pulling on the door gasket when it rides in and out and rail stops are not installed properly. Adjuster upper rack so it no longer rubs on door gasket when riding in and out and installed rail stops correctly so rack dosent fall out, Job completed, RB"
We serviced a
MAYTAG WASHER
Model NTW4516FW3
Near Easton, MD 21601
Alexander W.
Job Details: 11/21/2022
Called office cx has to resched ; O-emld tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Washington, DC 20004
Shawn D.
Job Details: 11/21/2022
cx complaint had a leak unit stopped working but is working today wants unit inspected and make sure its safe to use. inspected unit and is working good today heating good fan works. cx had vent fixed so more leaks. i did notice rear cabinet is popping out so removed screws and popped back in reinstalled screws and unit is safe to use. unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Sparks Glencoe, MD 21152
Brian R.
Job Details: 11/21/2022
came out and replaced parts ordered. only 1 screw found as shield was off. holes are stripped in gearcase for screws. was able to get one in to hold. tested and checked unit. unit sounded normal. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near York, PA 17402
Sal R.
Job Details: 11/21/2022
CX complaint was that the RC lights where flickering. I found that the LED had failed. I replaced the LED and unit test good.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Deale, MD 20751
Shane B.
Job Details: 11/21/2022
installed ordered part and restored power. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near McLean, VA 22101
David J.
Job Details: 11/21/2022
CX complaint water dispenser has nothing coming out of it and bottom crisper drawer cannot be latched to endcap. After previous tech visit he found that this unit needed a new filter head and endcap for the bottom drawer. Removed all parts and replaced with new. Tested function of water And attached lid to new endcap. Unit is not working as designed job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/21/2022
"CX Concern the units console not responding .. Found the console overlay coming off and not responding .. unit needs new console , unit under ELW program ..; ordrng 1 W11460908 (console) and 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model LER7646EQ2
Near Falls Church, VA 22046
David J.
Job Details: 11/21/2022
CX complaint dryer will not turn on. After previous visit I found the unit needed a new thermal fuse for it had blown due to clogged dryer vent. Instructed customer if possible to have dryer vent clean before coming back out to replace thermal fuse. Customer did And had the receipt. Replaced thermal fuse and tested unit. Unit is now drying as intended and heating up. Job complete.
We serviced a
WHIRLPOOL DRYER
Model LER7646EQ2
Near Falls Church, VA 22046
David J.
Job Details: 11/21/2022
CX complaint dryer will not turn on. After previous visit I found the unit needed a new thermal fuse for it had blown due to clogged dryer vent. Instructed customer if possible to have dryer vent clean before coming back out to replace thermal fuse. Customer did And had the receipt. Replaced thermal fuse and tested unit. Unit is now drying as intended and heating up. Job complete.
We serviced a
WHIRLPOOL DRYER
Model LER7646EQ2
Near Falls Church, VA 22046
David J.
Job Details: 11/21/2022
CX complaint dryer will not turn on. After previous visit I found the unit needed a new thermal fuse for it had blown due to clogged dryer vent. Instructed customer if possible to have dryer vent clean before coming back out to replace thermal fuse. Customer did And had the receipt. Replaced thermal fuse and tested unit. Unit is now drying as intended and heating up. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Clinton, MD 20735
Robert A.
Job Details: 11/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Stevens, PA 17578
Justin L.
Job Details: 11/21/2022
Cx complaint unit not working. Was able to access unit and found it in italian and unresponsive to any touches. Cx stated another company worked on it previously. Double checked all connections and contactced techline and spoke to Chris SR#7735098115. Ordering console and controls and once in office will need to set return visit.; ordrng 1 W10661801 (front panel) and 1 WPW10661087 (control) and 1 WPW10661090 (led board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB06
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/21/2022
repalced door gasket for freezer instructed cx not to open door for about 45minutes
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Bethesda, MD 20816
Roberto I.
Job Details: 11/21/2022
"CX complaint no ice, water dispenser not working.Tested unit, forun water filter wrongly installed. Removed and reinstalled water filter, the water dispenser worked but the water valve leaked. Replaced water valve using pre id, dispenser tested ok. Fund freezer gasket not sealing on the top. Instelled 2 plastic washers between door liner amd brackets on the bottom, in order to aline the door with the cabinet. Unit good to go. Collected $364.58; ordrng 2 WP489467 (washers (RI van stock))s, used 2 WP489467 (washers) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near Virginia Beach, VA 23453
Branden R.
Job Details: 11/21/2022
cx complaint aig- dryer making screeching noise. please add to your cancellation list. if you are able to . . . checked unit and found bad rollers and idler pully replaced all with pre id parts and tested unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23503
Carl A.
Job Details: 11/21/2022
cx complaint of unit leaking water.checked unit for error codes was unable to get unit to leak at this time fill hose look like that might have been leaking as the cx stated that they are new how ever appears to be rust on threads of fill hoses tightne hose tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Urbana, MD 21704
Marc M.
Job Details: 11/21/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Richmond, VA 23234
John P.
Job Details: 11/21/2022
"CX complaint unit not coming on and also stated unit would randomly cut off checked unit found bad door switch and blue connector on ACU not fully seated replaced door switch and seated connector tested working as designed.; ordrng 1 WPW10569603 (Switch JPV/S), used 1 WPW10569603 (Switch JPV/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Selbyville, DE 19975
Michael E.
Job Details: 11/21/2022
"Replaced the pantry LED as per previous diagnosis. Tested and still LEDs are flashing. In history i can see that we have replaced all LEDS and control. Unplugged unit to reset but still LEDs not working. Suspecting wire problem. Ordering control and control harness. On return visit, try control harness first and test befiore replacing control. Cannot reschedule due to NW part CX would prefer ME for return visit if possible; ordrng 1 W10667067 (harns-wire) and 1 WPW10366605 (cntrl-elec)"
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/21/2022
"Installed new bake and broil LP orfices , verified the regulator cap is LP . Tested bake and broil , both flames look good, except broil lights , bake ignitor clicks and broil goes out.. bake works fine , when just using bake.. inspected ignitors / connections and wires themselves .. Unit needs spark module and broil ignitor; ordrng 1 W10860916 (spark module) and 1 WPW10333842 (broil ignitor) and 1 WPW10324262 (bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Washington, DC 20011
Samuel R.
Job Details: 11/21/2022
replaced freezer door and tested unit.now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23455
Carl A.
Job Details: 11/21/2022
replaced board tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/21/2022
"cx complaint since last repair unit has only made two batches of ice. inspected unit and took RC and FC temps and found FC was -4 degrees, RC was 24 degrees. test 36 I found ice box fan came on. test 37 showed 01 passed. test 56 shoes E5, ice box thermistor is bad. ran test 57 and found ice maker did harvest, text 45 i found water was dispensed to ice maker. unit needs ice maker. called TC (SR7735051657) due to part showing special order. part will be shipped to the cx house and cx will call once in to schedule a return visit.; ordrng 1 W11579560 (ice maker)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JB
Near Bristow, VA 20136
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the Microwave inner light isn't working. Checked the inner Cabinet Light. Found that the Light Bulb is blown. Installed Light Bulb. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesapeake, VA 23322
Branden R.
Job Details: 11/21/2022
came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778 checked unit and replace elemnet tested and unit is running as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/21/2022
Replaced door. unit cks ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/21/2022
cx complaint unit is not drain intermittenly. inspected unit and found i could not enter into diag. tried to reset power to unit and found the same results. filled unit with water and tried to drain unit and found unit did drain. removed drain pump and test and found 39.5ohms but pump smells burnt. qouted cx for a new drain pump and cx accepted. replaced pump and found unit drains better then it ever did. cx paid in full.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Damascus, MD 20872
Marc M.
Job Details: 11/21/2022
installed sump and tested unit. unit filled and pumped effectively. tested unit drain and unt drains with no issues or leaks. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near McLean, VA 22101
David J.
Job Details: 11/21/2022
F5E1 Lid switch fault F2E1 Ui stuck key CX complaint unit will sometimes and cycle and leave clothes wet. Arrived to unit and inspected and found that customer just moved in the house with this unit. Put unit into diagnostic mode and check for Error codes. Found two error codes above. Cleared error codes and ran diagnostic cycle. Found unit completed cycle with no issues during cycle. The agitation process was very weak. Checked for error codes after cycle and had none. Lifted unit and inspected clutch clutch needs to be replaced due to ware. Found no oil from gearcase. Ordering lid latch as well. Quoted customer for repair. Customer paid 120.00 service call. They will call and let us know if they want to continue with repair. ; ordrng 1 W10734521 (Clutch) and 1 W10810403 (Lid latch)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Salisbury, MD 21804
Michael E.
Job Details: 11/21/2022
"CX complaint: at end of cycle, unit keeps coming on for few min every few min. Tested and verified complaint. Wrinkle prevent is turned off. Ordering fascia and ACU. Cannot reschedule due to CX lives in VA, this is a vacation home. We will need to coordinate return visit.; ordrng 1 W11089306 (overlay) and 1 W11089308 (ACU)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Lanham, MD 20706
Dustin F.
Job Details: 11/21/2022
"Replaced LH and RH door gasket per previous tech, tested unit, unit now working as intended."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Lanham, MD 20706
Dustin F.
Job Details: 11/21/2022
"Replaced LH and RH door gasket per previous tech, tested unit, unit now working as intended."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Suffolk, VA 23434
Anthony D.
Job Details: 11/21/2022
replaced ui tested unit working as designed
We serviced a
JENNAIR OVEN
Model JES1750FS1
Near Richmond, VA 23226
Joseph D.
Job Details: 11/21/2022
"cx complaint, unit not heating properly, found temp prob about 20 degrees off, replaced probe and calibrated, and unit now working properly. heating properly.; ordrng 1 W10833885 (sensor)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Sterling, VA 20164
Carl R.
Job Details: 11/21/2022
"Cx complaint is, SAFETY Range knob melted COVERING FULL REPAIR WITH PAD PLEASE CALL TECHLINE AND SAFETY WITH FINDINGS PLEASE ADD TO CANCELLATION LIST FOR SOONER SERVICE. Found knobs on range not holding properly do to cracks on the knobs. Cx had knobs available from whirlpool installed all 5 knobs, bezels are ok. Unit working properly. Called whirlpool safety."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Sterling, VA 20164
Carl R.
Job Details: 11/21/2022
"Cx complaint is, washer is making very loud noise. Found unit filled with water and unit is still not draining. Called tech support. PUT unit in diag. And unit filled, removed control and seen pressure hose not connected. Reconnected pressure hose, and unit still did not drain. Need 2nd tech to finish job.SR#7735100412.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Easton, MD 21601
Alexander W.
Job Details: 11/21/2022
"Replaced both doors and other parts ordering per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Laurel, MD 20723
Andrew H.
Job Details: 11/21/2022
And removed door handle. I found that the dowl screw there were loose. I tightened out screws and reinstalled handle. I tightened all other door handles and unit is now working properly. Customer showed me frost on the top of food in the freezer. I advise customer make sure that they didn't have items larger than 2.75 inches in diameter in the pizza storage area cuz this could be hitting the upper drawer and keep in the drawer open allowing warm air to enter. Customer will keep an eye on the frost. I also adjusted defrost setting from adaptive defrost to basic defrost.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Brandywine, MD 20613
Robert A.
Job Details: 11/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Centreville, VA 20120
Richard B.
Job Details: 11/21/2022
"CX complant. Dishrack pulling gasket and rack falls. . Inspected unit and found after adjuster replacement the upper rack is pulling on the door gasket when it rides in and out and rail stops are not installed properly. Adjuster upper rack so it no longer rubs on door gasket when riding in and out and installed rail stops correctly so rack dosent fall out, Job completed, RB"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Norfolk, VA 23511
Anthony D.
Job Details: 11/21/2022
replaced tub dispenser and bellow calibrated tested unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Baltimore, MD 21215
Eric W.
Job Details: 11/21/2022
"Cx complaint is not dispensing water we took the water line off the dual valve found water coimg to dual valve , removed water ccoming out od dual vavle no water coming out check volt getting 120 v omed out valve reading OL; ordrng 1 WPW10341320 (dual valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Stafford, VA 22554
Robert W.
Job Details: 11/21/2022
Cx complaint is the unit is leaking watewr. Inspected unti and found the door gasket not sealing properly in the top left corner allowing water to leak. Ordering Door gasket to correct issue.; ordrng 1 W11483553 (Door gasket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Reston, VA 20190
Christian C.
Job Details: 11/21/2022
Installed 3rd rack. Tested rack. Had cx test rack. Unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW1
Near Hampton, VA 23669
Justin W.
Job Details: 11/21/2022
replaced parts ordered. heated unit to 350 unit working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW1
Near Hampton, VA 23669
Justin W.
Job Details: 11/21/2022
replaced parts ordered. heated unit to 350 unit working as designed.
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOS72EC7HS02
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/21/2022
unit at temps not reaching heating temos and at twmps above set temps checekd temp sensor at room temp bouncing from 1.97 k ohms to 2.8k ohms checked faults none recent f6 e0 stored preheated temps matched up to 175 f replaced temp sensor preheated to 350 f dispaly and thermocoupler matched while prehateing
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/21/2022
different tech; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Bear, DE 19701
Andrew W.
Job Details: 11/21/2022
Arrived to cx address on file and cx met me at the door and stated he tried to call to cancel the appointment but never got ahold of anyone. cx did not want unit serviced. job complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Millville, DE 19970
Frederick R.
Job Details: 11/21/2022
CX complaint is dryer isnt working. inspected/tested and found the door switch was decftive. Replaced from pre-id. After repair I tried to run the unit and it wouldnt start. Found line all kinked up behind dryer. Tested thermal fuse and OL. Replaced from pre-id also. Performed air flow test and unit failed three times. CX has an air flow issue. Unit itself is now working properly. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fallston, MD 21047
Neil H.
Job Details: 11/21/2022
REPLACED THE PUMP PRIOR PUMP LEAKING REPLACED AND UNIT CHECKED GOOD
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hagerstown, MD 21742
Andrew S.
Job Details: 11/21/2022
"Cx complaint is that the touch panel is not responding at all of the keys. Upon arrival I found that the start, cancel and cycle keys are not responsive. I was able to get the unit into diag mode but not able to get it to advance to the cycle. It did not have any error codes. I am ordering the touch panel, cover and control board. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11460962 (touch Panel) and 1 W11460908 (Control Panel) and 1 W11462458 (Control Board)"
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC0
Near Henrico, VA 23238
Jerod R.
Job Details: 11/21/2022
tested unit found unit has shorted control and bad lid lock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 11/21/2022
"Installed new motor , clucth and shifter.. tested unit . job complete CX NEEDS PLUMBER TO CLEAR DRAIN , IT WILL OVERFLOW .."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 11/21/2022
"Installed new motor , clucth and shifter.. tested unit . job complete CX NEEDS PLUMBER TO CLEAR DRAIN , IT WILL OVERFLOW .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Vienna, VA 22182
Jason A.
Job Details: 11/21/2022
CX complaint FC evap ices up. Replaced evap harness & thermistor. HTR measures 62-OHMs. Test thermistors read in diagnostics. Set temps to recommended. & reset power. Compressor & fans running > JJ
We serviced a
JENNAIR RANGE
Model JGRP430WP01
Near Bethesda, MD 20816
Roberto I.
Job Details: 11/21/2022
"CX complaint LF front not lighting.Testd burner, found bad ignition switch. Replaced ignition switch using v/s part. Unit testd ok. Collected $250.03; ordrng 1 w11199805 (switch (RI van stock)), used 1 w11199805 (switch) from stock"
We serviced a
WHIRLPOOL RANGE
Model XFG361LVD
Near Stephens City, VA 22655
Danny R.
Job Details: 11/21/2022
"unitheated right but is on a cirut with the cioffee maker . fridg . micro wave . lamps , and other kitchen appliances . the heating issues are intermtion cx will fix power issues ."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manassas, VA 20111
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the cx is saying that the Washer will not Agitate or Spin. Ran Service Diagnostics on the unit. Error Codes are F7E5 = Shifter Fualt. Checked the Shifter to the unit. Shifter is still connected properly. Checked the Capacitor to the unit. Capacitor is reading Open Line. Installed the Shifter & Capacitor. Tested the unit. Unit is Agitating and Spinning. Unit is working as Designed. ( Any questions please check Sd Pictures. )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
"CX Complaint is water is leaking from top right side of RC, Pulled cover and found the dual valve is cracked allowing water to poor out. Ordering Valve.; ordrng 1 W11482383 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Delmar, DE 19940
Michael E.
Job Details: 11/21/2022
CX complaint: ice in bottom of FC. Also large ice and low water dispense. I found the water filter was clogged. Also the evap drain was clogged. I cleared the drain and advised CX to replace filter. Tesated unit and it is now working properly. CX paid 120.00 for service by check. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Hampton, VA 23605
Justin W.
Job Details: 11/21/2022
complaint dispenser drawer not opening and unit leaking. checked unit to find dispenser drawer not sitting correctly. causing handle to break off. replaced handle and reseated drawer. unable to replicate leak. inspected bellow checked good. tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Clinton, MD 20735
Robert A.
Job Details: 11/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Midlothian, VA 23113
John P.
Job Details: 11/21/2022
Installed tub assembly tested working as designed
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Richmond, VA 23226
Joseph D.
Job Details: 11/21/2022
unit with failed recirc pump and inlet valve must replace both when available please inlet valve slow and pump grinding. unit will not fill with water; ordrng 1 W10897719 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 11/21/2022
Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 11/21/2022
"CX complaint: leaking. Inspected and verified complaint. I found a small puddle under left foot which i documented in pics. Water marks on floor at left and right front around feet. Was unsuccessful in duplicating or finding leak i was able to get a 100 degree turn on water inlet connection. We left kick plate off unit so CX can get a pic if leaks before our return. There is a possability of leaking in FC door from water dispense line but we were not able to verifiy, only water marks under door. If CX calls us back before return, please put this on FR as a pseudo so he can go over findings with CX per FR. Ordering filter head. Cannot reschedule due to NW part and 2 tech needed.; ordrng 1 WPW10121140 (housing)"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDB02
Near Baltimore, MD 21209
Eric W.
Job Details: 11/21/2022
cx complant of nunit not cooling in fridge and frost in freezer inspected unit found gaskets sealling good but found cabnert tyo liner in bottome right corner not sealed up put tape over the gap to see if the frost goes away
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDB02
Near Baltimore, MD 21209
Eric W.
Job Details: 11/21/2022
cx complant of nunit not cooling in fridge and frost in freezer inspected unit found gaskets sealling good but found cabnert tyo liner in bottome right corner not sealed up put tape over the gap to see if the frost goes away
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Bristow, VA 20136
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the Washer isn't Dispensing Detergent. Ran Service Diagnostics on the unit. No Error Codes. Checked the Load & Go settings. Load & Go is Disabled. Turned Load & Go On. Started a normal Wash Cycle. Soap is Dispensing. Showed the cx. This is a Use & Care Call. Advised that the cx only get one of these type of calls. Referred the cx to read the Use & Care or call whirlpool to ask if they can send a manual by email.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Bristow, VA 20136
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the Washer isn't Dispensing Detergent. Ran Service Diagnostics on the unit. No Error Codes. Checked the Load & Go settings. Load & Go is Disabled. Turned Load & Go On. Started a normal Wash Cycle. Soap is Dispensing. Showed the cx. This is a Use & Care Call. Advised that the cx only get one of these type of calls. Referred the cx to read the Use & Care or call whirlpool to ask if they can send a manual by email.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB06
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/21/2022
repalced door gasket for freezer instructed cx not to open door for about 45minutes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kearneysville, WV 25430
Danny R.
Job Details: 11/21/2022
door gasket is torm orderong gasket; ordrng 1 W10830277 (gasket door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Millsboro, DE 19966
Frederick R.
Job Details: 11/21/2022
Upon arrival I verified compressor high amp draw and then shutting off within 10 seconds. Replaced compressor per prior diagnosis. Pressure tested with 140psi of nitrogen and found no leaks. Vac'd down to 30in for 15mins. Vac held after line closed. Filled with 68g of R6000. Informed CX 24-36hr for unit to get to proper temps. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near North Bethesda, MD 20852
Julian H.
Job Details: 11/21/2022
CX complaint about unit not giving enough pressure from dispenser checked with filter & without filter & pressure stayed the same went to the back & found that water line was a little kink checked pressure to a bucket & is strong but not at its fullest routed hose differently so it wont kink when refrigerator is pushed back test pressure Cx states is better but if problem persist is going to be an issue with water valve supply at that point Cx will need a plumber
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23455
Carl A.
Job Details: 11/21/2022
replaced board tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hopewell, VA 23860
Chris B.
Job Details: 11/21/2022
cx comp unit wwill not go past sensing insp unit conf cx comp found cold water valve off on unit turned cold valve on found water leaking from cold water valve on house advised cx to call plumber to repair leak found unit does work when water is on advised cx to use hot setting only till plumber is contacted
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Brambleton, VA 20148
Ezra M.
Job Details: 11/21/2022
"noise during cycle. checked errors, none stored. ran diag cycle. actuator louder than normal. when slowing down from spin, splutch slider gears started grinding on flywheel. replaced splutch and actuator, reran test cycle.; ordrng 1 W11481722 (actuator em vs), used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21209
Keith H.
Job Details: 11/21/2022
cx says unit still leaking inspected unit no errors in diagnsotics. ran test it worked fine. also ran a couple cycles with loads no leaks. ran drain and spin no leaks ran bulky no leaks. unabel to duplicate cx frustrated adn wants a second opinion; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Bear, DE 19701
Andrew W.
Job Details: 11/21/2022
Arrived to cx address on file and cx met me at the door and stated he tried to call to cancel the appointment but never got ahold of anyone. cx did not want unit serviced. job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Bear, DE 19701
Andrew W.
Job Details: 11/21/2022
Arrived to cx address on file and cx met me at the door and stated he tried to call to cancel the appointment but never got ahold of anyone. cx did not want unit serviced. job complete
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Sterling, VA 20164
Carl R.
Job Details: 11/21/2022
"Cx complaint is, SAFETY Range knob melted COVERING FULL REPAIR WITH PAD PLEASE CALL TECHLINE AND SAFETY WITH FINDINGS PLEASE ADD TO CANCELLATION LIST FOR SOONER SERVICE. Found knobs on range not holding properly do to cracks on the knobs. Cx had knobs available from whirlpool installed all 5 knobs, bezels are ok. Unit working properly. Called whirlpool safety."
We serviced a
JENN-AIR RANGE
Model JES9860AAB
Near Lancaster, PA 17601
Justin L.
Job Details: 11/21/2022
Cx complaint unit will pre-heat then shut off. Attempted diagnostic but some buttons dont fully respond. Was able to enter and found no saved error codes. Attempted to activate components and control kept resetting. Unit will need control (NLA) and console for repair. If control is found office will need to set return with cx; ordrng 1 74006362 (clock with harness (NLA)) and 1 WP74005747 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/21/2022
cx complaint sinse last repair unit still makes noise. entered into diag and found 0 error codes. ran auto test and found unit has belt noise when agitating and in a spin cycle. I was able to replace drive belt and test unit. no belt noise heard. I called TL (SR7735094126) due to the cx was still not happy with unit. unit is loud when in use. all sounds are normal for this unit. i did find the unit was a little off level and some hoses were hitting back of unit. i did fix those issues. unit checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 11/21/2022
"upon arrival cx answered via ring door bell. cx advised he is in route. while going to replace going, noticed defective blower wheel, ordering blower wheel and returning with parts to complete repair. please schedule with AR on a saturday. cx teaches and does not get off until 4.; ordrng 1 WP697772 (blower wheel)"
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Manheim, PA 17545
Justin L.
Job Details: 11/21/2022
Cx complaint unit not completing cycle. Was able to access unit and found f0e5 off balance f0e3 fover load 9e2 water ring detected. Ran test 51 and found unit not draining of all water. Removed pump and found nail inside. Removed and found pump running better but still weak. Quoted cx for repair and also informed them to shorten hose as its too long. Collected for service only as they want time to decide.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Eldersburg, MD 21784
Ricardo S.
Job Details: 11/21/2022
"Replaced cntrl elec.. i ran diagnostic test mode, test# 12 working ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Providence Forge, VA 23140
Chris B.
Job Details: 11/21/2022
replaced tub tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/21/2022
"Cx complaint unit's flames are too high. Inspected unit andx found the 2 front burner flames to be high when adjusted to low setting. Removed knob and used precision flathead to adjust flame down where they come just above burner head. Adjusted front left and right burners, the rest are good. Unit checks good"
We serviced a
JENN-AIR FREEZER
Model JFC2089WEP11
Near Washington, DC 20001
Samuel R.
Job Details: 11/21/2022
cx complaint unit drawer lid wont stay on.also ice maker is not making ice.inspected unit and could confirm cx complaint.tested ice maker and motor would not rotate.further inspection found left end cap to be broken at the tab.unit will need a new ice maker and end cap.cx will like repair to be done at once so have time to clesr bottom of fridge for repair; ordrng 1 W10884390 (ice make r)
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near Virginia Beach, VA 23453
Branden R.
Job Details: 11/21/2022
cx complaint aig- dryer making screeching noise. please add to your cancellation list. if you are able to . . . checked unit and found bad rollers and idler pully replaced all with pre id parts and tested unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Oak Hill, VA 20171
Carl R.
Job Details: 11/21/2022
"Cx complaint is, Not Draining - Front Load Washer. From previous technician recommendations. Removed lid and removed hoses from drawer. Installed new deawer. And lid. Unit working properly."