We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Alexandria, VA 22305
Eric W.
Job Details: 12/01/2022
cx complant of the console is not working properly buttons not working installed new console and tested unit unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 12/01/2022
"Cx complaint unit doesn't spin. Ran unit and found motor running but the drum doesn't spin. Accessed the drum and found the belt had broken. Replaced belt using pre-id parts, ran unit and it now spins and heats as designed. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hyattsville, MD 20785
Shane B.
Job Details: 12/01/2022
replaced blower wheel and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Crofton, MD 21114
Alexander D.
Job Details: 12/01/2022
"cx complaint unit not washing well, not dissolving detergent and makes high pitched noise intermittently. inspected unit and verified complaint. ran diagnostics and only have f5e1 error stored. ran test cycle and dispenser is opening and wash motor is running but not enough water coming in. waters not even above the filter screen. water supply is good but shutoff valve not closing all the way. ordering valve and advised cx to have plumber replace shutoff valve so we can replace valve without water running out of hose the whole time, cx understands. valve in stock @tribles. scheduled return visit for 12/13; ordrng 1 W11175771 (valve)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 12/01/2022
"replaced belt, cam, and cap, calibrated, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 12/01/2022
"replaced belt, cam, and cap, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23454
Austin D.
Job Details: 12/01/2022
repalced the valve and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rising Sun, MD 21911
Alexander W.
Job Details: 12/01/2022
Cx stated unit just hums inspected tested and verified cx complaint found capacitor defective leaking oil. Ordering capacitor and level foot. ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Level foot)
We serviced a
KITCHENAID COOKTOP
Model KFDC500JSS01
Near ,
Justin W.
Job Details: 12/01/2022
cx complaint front two burners simmer too high. cx explained that he can bring the front two burners to a boil and then put it on simmer and the water will remain boiling for a long period of time while back two burners stop boiling and will simmer within a minute almost. checked unit to find lp orifices installed. called techline spoke to Travis unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Glen Allen, VA 23060
Thomas B.
Job Details: 12/01/2022
Found ice maker stuck mid cycle inspected removed and replaced the ice maker tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bunker Hill, WV 25413
Ken M.
Job Details: 12/01/2022
Door replaced. Top of the door sticks out further than the bottom. Heat applied to the gasket with the door held closed to help pull the door in. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Richmond, VA 23233
Jerod R.
Job Details: 12/01/2022
"tested unit foun unit had f7-e1 twice and f9-e1, unit also falls under the sp S17304, ordered needed parts to correct issue, unit was under warranty at time of sch. due to costco 2 year warranty; ordrng 1 W11416362 (sump)"
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Staunton, VA 24401
Danny R.
Job Details: 12/01/2022
cant get to unit; schdld next appmnt for 12/2 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Hampton, VA 23666
Lucas R.
Job Details: 12/01/2022
pressurized system 140 psi w/ nitrogen found small leak at condensor joint repaired joint verified no leaks w/ nitrogen vaccumed system charged w/ r600 verified frost low pressure @ -3 unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near New Castle, DE 19720
Andrew W.
Job Details: 12/01/2022
"Cx complaint is unit making loud buzzing/rattling. Inspected and verified complaint. checked behind unit and found water line was under the frame and also vibrating on the back of the unit. corrected that and then went to diag mode. turned compressor, condenser fan on and did not have any rattling. turned on fc evap fan and heard the sound the cx called about. when testing found ice cubes stuck in the dispenser on the fc door. removed ice and the dispenser closed properly. removed evap cover and found ice on top by the evap fan. because the ice cubes were stuck in the dispenser warm air was melting the ice in the bin and it was dripping down the back of the cabinet into the evap fan area and freezing up hitting the fan. removed ice and unit is working as designed. job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS02
Near Owings, MD 20736
Shawn D.
Job Details: 12/01/2022
"cx comlpaint unit is no longer cooling caled kitchen aid and they said to vacume out coils so he did and did not work said compressor will run for 5 econds then turn offf. inspected unit then turnd it on and compressor did not start, cyced power and tried again compressor started ran for a couple seconds then turned off. inverter has 3.3vdc to the small wires and 120 to the black and hwite wire on inverter. inverter has to be the issue. fixed inveter and tested now compressor stays running and temps are drpping. collected for service fee. unit is good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20171
Richard B.
Job Details: 12/01/2022
"CX got notified about a issue. Found unit needs heater replaced due to brass grommetts , Tried several times to remove , A loose board in the back is holding machine from coming out, Advised CX to call installers that installed to have removed then call us back. Part is on site , Further work needed, CX will call via, RB; saved tckt"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/01/2022
"cx complaint unit is loud.inspected unit and could comfirm.found unit to be squeeking from bad rollers.also found blower wheel to be making a tapping sound.upon further isnpection found unit dor assembly to be faulty and cause unit to properly close.cause door to scrape paint off cabinet.unit will need blower wheel, dryer repair kit and door assembly.will get touch up piant to prevent unit rusting on scrape marks 4392067 100 tribles 72017 49 tribles W11465962 special order; ordrng 1 W11465962 (door assembly) and 1 4392067 (dryer repair kit) and 1 72017 (paint) and 1 2ndtech (2nd tech)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Elkridge, MD 21075
Robert L.
Job Details: 12/01/2022
"installed new evap harness and thermistor, unit was running good on arrival , tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Norfolk, VA 23505
Carl A.
Job Details: 12/01/2022
"cx complaint of oven not working,checked unit to find correct power coming to unit 120 on L1,120 on L2 , 235 across L1&L2,ohmed out element at 25 k ohms,powered unit up bake element reciveing 211vac power, found connector on element not fully seated reseated connector on element,tested unit works as"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Norfolk, VA 23505
Carl A.
Job Details: 12/01/2022
"cx complaint of oven not working,checked unit to find correct power coming to unit 120 on L1,120 on L2 , 235 across L1&L2,ohmed out element at 25 k ohms,powered unit up bake element reciveing 211vac power, found connector on element not fully seated reseated connector on element,tested unit works as"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Beaverdam, VA 23015
Eric F.
Job Details: 12/01/2022
"Confirmed cx complaint unit intermittently leaking from left side of door. Found door mounting bracket intermittently allowing water through cabinet and down left side of unit. Cx mounting unit from top brackets, side brackets not in use. Sealed brackets with clear food grade silicone to prevent water accumlation that passses through either side. Documented job with techline."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near Silver Spring, MD 20905
Israel R.
Job Details: 12/01/2022
Customer complaint unit is leaking from the freezer and light is out. I found the unit is not draining from the freezer i removed the drain tube and the tube was jammed i could not clear it. I replace the tube and now the unit is draining correctly. I found the ceqling led is dimming and needs to be replaced. Ordering LED module. 27 in stock.; ordrng 1 W11205082 (module)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rockville, MD 20850
Julian H.
Job Details: 12/01/2022
CX complaint about water level no proper when on deep fill max clothing with dry spots & bleach no dissolving well when next cycle is run put unit on test mode no errors test valves & all components individually no issues then ran a calibration cycle tested on deep fill max unit filled all the way up working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20171
Richard B.
Job Details: 12/01/2022
"CX got notified about a issue. Found unit needs heater replaced due to brass grommetts , Tried several times to remove , A loose board in the back is holding machine from coming out, Advised CX to call installers that installed to have removed then call us back. Part is on site , Further work needed, CX will call via, RB; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 12/01/2022
"With a helper tech PF, installed parts to complete the repair, leveled the unit and verified proper door operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Winchester, VA 22602
Ezra M.
Job Details: 12/01/2022
"f9e1 error. used manual activation to turn on drain pump, no noise from pump. pulled up on wire harness, drain pump started running, and stopped when I let go. verified good connection at drain pump, ordering lower wire harness due to short in line.; ordrng 1 W11590868 (lower wire harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Richmond, VA 23228
Joseph D.
Job Details: 12/01/2022
"unit withy f9e0 error yet wired properly, found shorted control, replaced control and unit working properly"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lanham, MD 20706
Shane B.
Job Details: 12/01/2022
cx complaint is the unit not starting at all. confirmed complaint. nothing works when start button is pressed. i found no thermal damage at the terminal block. 120vac on each leg but when checked from L1 to L2 i have 1.6vac. issue is the power supply. i showed the cx this and she is going to have outlet and breaker looked at. unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lanham, MD 20706
Shane B.
Job Details: 12/01/2022
cx complaint is the unit not starting at all. confirmed complaint. nothing works when start button is pressed. i found no thermal damage at the terminal block. 120vac on each leg but when checked from L1 to L2 i have 1.6vac. issue is the power supply. i showed the cx this and she is going to have outlet and breaker looked at. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Arlington, VA 22205
Emmanuel R.
Job Details: 12/01/2022
"Cs unit is going out of balance and walking around, confirmed complaint. I found the unit out of level. Test cycle completed , no error codes. I leveled unit and tested it again. Unit is now working properly. I also had to advise customer on how to properly use the unit. Heavy items with heavy items, light items with light items and never just a sinlge piece of clothing."
We serviced a
WHIRLPOOL RANGE
Model WML35011KS
Near Germantown, MD 20874
Ricardo S.
Job Details: 12/01/2022
"the client complains that the unit stopped working, no power at all, inspected unit, power outlet 120 vac,.. main board not getting any voltage. i can not removed the upper vent by my self so i will need a helper.. 2 techs job LOOK LOOK also i don't want to make any damage in the glass top; ordrng 1 WPW10531156 (filter) and 2 techsjob (LOOK LOOK)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Hampton, VA 23666
Carl A.
Job Details: 12/01/2022
"replaced heating element per Technical Service Pointer #: W11540964,tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 12/01/2022
"cx complaint is the ice making not shutting off when bin is full causing ice to spill, ice jamming in the chute causing water to drip from dispensor and the water filter not coming out. when i arrived ice bin was full to a normal level. nothing in the chute. i found the plastic tab on filter housing that pulls the filter back had come out of place. once back together the filter goes in and out easily. installed new filter that cx had on hand. tested IM with full bin in place. arm hit the ice so tray returned to home position without dumping anymore ice. thats working properly. i showed this to cx. cubes in the bin look good. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Newark, DE 19713
Andrew W.
Job Details: 12/01/2022
"Cx complaint is unit has ice build up in freezer. inspected and verified complaint. found drain tube clogged. cleared drain tube, removed ice, and tightened fc door handle. unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Portsmouth, VA 23707
Zachery R.
Job Details: 12/01/2022
"cx complaint no ice, checked unit, come to find defective filter cover, tested icemaker, icemaker is working as designed. ordering filter cover to complete repair.; ordrng 1 WP67006331 (cover-filt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near McLean, VA 22102
Emmanuel R.
Job Details: 12/01/2022
"Cs we ordered the left door and its supposed to be the right door, the left door is always damaged but he is mainly concerned about the right door. He will be calling whirlpool to sort this out. Im putting an order in just incase. also i installed the crisper door, crisper drwaer is working properly.; ordrng 1 W10912075 (dor-fip) and 1 W10884773 (nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Conway, SC 29527
Jason T.
Job Details: 12/01/2022
"Installed all parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Greenwood, DE 19950
Frederick R.
Job Details: 12/01/2022
Return visit. Replaced DW middle spray arm and manifild per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Vienna, VA 22182
Christian C.
Job Details: 12/01/2022
Cx complaint unit is making a squeeking noise at the start of the cycle and door does not close. Inspected unit found idler wheel not freely rotating. Door catch is cracked. Installed door catch and idler. Tested unit no more noise and door closes normally. Unit is heating. Unit is working as designed. Cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 12/01/2022
"tested unit found unit had clogged filter advised customer , that with new construction in the area main lines are being open and filters will clog till construction is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/01/2022
"cx complaint unit leaking, inspected all water lines, found no evidence of breaks in lines, found crack in drain pan, and calcium deposits in machine compartment, power cord crushed, and no water supply in store to test further.; ordrng 1 WPW10655368 (pan-drip) and 1 W11563716 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Winchester, VA 22602
Ezra M.
Job Details: 12/01/2022
installed evap fan motor and harness. unit working properly; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fairfax, VA 22030
Demonte S.
Job Details: 12/01/2022
Inspected the unit. Found that the cx is saying that the Washer is giving an error codes while trying to use unit. Ran Service Diagnostics on the unit. Error Codes are F0E2 = Over Sudding Error. ( Advised that the cx watches there soap usage.) F9E1 = Long Drain Error. Checked the Drain Pump. Found that the Washers Drain Pump is clogged. Removed all Items from the Drain Pump. ( Advised the cx to use a mesh bag. There is all different types of items in the Drain catch.) Ran Service Diagnostics Test 12 on the unit. Unit passed. I then ran a normal cycle on the unit. Unit is working as Designed. ( Advised that the cx reads the Use & Care Guide.)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Fairfax, VA 22030
Demonte S.
Job Details: 12/01/2022
Inspected the unit. Found that the cx is saying that the under the hood light isn't working. Checked the Light Bulb. Light Bulb is good. I then checked the Control Board. Control Board is reading 121.2 Volts at the P1 Connection. I then checked the P4-1 Connection. 121.1 Volts will Lights are Off. I then checked the P4-1 whole the lights are on. Getting 121.3 volts. Installed Control Board. Tested the unit. Under the hood light is now turning Off and On Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Rixeyville, VA 22737
Robert W.
Job Details: 12/01/2022
Cx complaint is the unit isnt making ice. Inspected unit and found unit is getting good power water flow is good IM not error codes IM will harvest just wont fill found tube frozen fixed the air bleed in IM and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Rixeyville, VA 22737
Robert W.
Job Details: 12/01/2022
Cx complaint is the unit isnt making ice. Inspected unit and found unit is getting good power water flow is good IM not error codes IM will harvest just wont fill found tube frozen fixed the air bleed in IM and unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Oakton, VA 22124
Demonte S.
Job Details: 12/01/2022
Installed the Motor Evaporator Harness & Grill. Tested unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
AMANA WASHER
Model WTW5100HC2
Near New Castle, DE 19720
Andrew W.
Job Details: 12/01/2022
"Cx complaint is unit has motor related error code. inspected and verified complaint. checked unit for error codes and found F6E1 UI not communicating with the ACU, F7E1 tachometer missing, F3E3 inlet water temp fault errors. tested unit and unit advanced to agitate and spin portion of test and did not spin, just hummed and threw another F7E1 error code. replaced motor from pre id and capacitor from VS. tested unit and unit is now working as designed. job complete; ordrng 1 W11395618 (capacitor AT VS), used 1 W11395618 (capacitor AT VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23464
Carl A.
Job Details: 12/01/2022
replaced parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Enola, PA 17025
Fred G.
Job Details: 12/01/2022
cx complaint unit senses and then just finshes cycle. inspected unit and entered into diag and found 0 error codes saved. ran auto test and found when unit went to agitate the motor only hummed. lifted unit and tested capacitor and found it showed it was OL. unit needs capacitor to fix unit. once part is in please call and set up a return visit.; ordrng 1 W11395618 (capacitor)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Laurel, MD 20724
Israel R.
Job Details: 12/01/2022
Custoemr complaint unit os no0t starting and not running. Customer stated is not filling. I tested the unit and found the water was not coiming in ii found loose connection at the control. I reseated the unit is getrting water. I gave her few pointer and told her not to overload showed her how to use the machine and the unit is working is filling is agitating. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Accokeek, MD 20607
Robert A.
Job Details: 12/01/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Falls Church, VA 22046
Emmanuel R.
Job Details: 12/01/2022
Replaced control and tested unit . unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Ashburn, VA 20147
Ricky E.
Job Details: 12/01/2022
"installed parts, unit cks ok..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near McLean, VA 22102
Emmanuel R.
Job Details: 12/01/2022
"Cs we ordered the left door and its supposed to be the right door, the left door is always damaged but he is mainly concerned about the right door. He will be calling whirlpool to sort this out. Im putting an order in just incase. also i installed the crisper door, crisper drwaer is working properly.; ordrng 1 W10912075 (dor-fip) and 1 W10884773 (nameplate)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Virginia Beach, VA 23456
Austin D.
Job Details: 12/01/2022
cx complaint the unit is not turning on. checked the unit and found that the fuse was blown. replaced the fuse and tested the unit multiple times. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ashburn, VA 20148
Ricky E.
Job Details: 12/01/2022
"installed part, unit xks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFC2062FEZ03
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 12/01/2022
"cx complaint is the unit not dispensing water or making ice. unit is set to recomended temps. prob shows 36/1. ice bin is empty. i removed filter, installed bypass and tested dispensor. it is now working. reinstalled filter and dispensor is now working. tested IM and it filled properly. i advised cx to replace filter, she said its been over 6months. showed her how to twist it into place fully. unit is working as designed. cx paid 120 for service call."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Frederick, MD 21702
Justin S.
Job Details: 12/01/2022
cx says the last few weeks the refrigewrator has been at 42f but today its reading 32f. also the unit usually drops only a batch of ice a day. the unit is set to 37f in the refrigerator and 0f in the freezer. actual temps when i arrived are 36f and -2f. no frost build up on either evaporator cover but i can see the evaporator frosted normally. the door gaskets are sealing good. evaporator fans are blowing good in test 3. test 7 still set to 2. test 36 i can feel air movement. test 56 getting an e5(thermistor) test 38 and i dont hear the element melting any ice. the unit needs the ice maker and the freezer evaporator fan; ordrng 1 W11579560 (ice maker) and 1 W11452196 (fan)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Inwood, WV 25428
Ken M.
Job Details: 12/01/2022
"Customer complaint is that the unit is not drying properly, has to run multiple cycles to dry, and is running noisy. Unit tested and noise confirmed, but unit is heating. Inspection of the blower wheel found the wheel is intact. Noise is from the rear support rollers. Customer had a vent restriction which was resolved before I got here, but there was lint/hair backed up into the unit and vent. Vent and base cleared out and rollers replaced. Unit retested and running properly. Old parts left with customer.; ordrng 2 W10314173 (support)s, used 2 W10314173 (roller) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Potomac, MD 20854
Roberto I.
Job Details: 12/01/2022
"CX complaint loose door.Tested door, confirmed complaint. Pulled unit out, found left hinge spring out of place. The part was not broken and I was able to reinstall it. Door tested ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Potomac, MD 20854
Roberto I.
Job Details: 12/01/2022
"CX complaint loose door.Tested door, confirmed complaint. Pulled unit out, found left hinge spring out of place. The part was not broken and I was able to reinstall it. Door tested ok."
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Bumpass, VA 23024
Eric F.
Job Details: 12/01/2022
"Confirmed cx complaint unit freezing up in ice maker. Found ice maker fill tray with ice blockage, fill tube not frozen over or obstructed. Noted that unit has low water pressure through door, water flowing in at low rate. Removed filter, flow rate increased noteably. Low water pressure to ice maker can cause freezing issues, water trickles in and freezes in the line/resservoir. Cx states he has known issues with water/pressure sediment in the home and is getting them addressed, advised him to minitor water flow from door and change/remove filter as necessary to prevent problem from reoccuring."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Springfield, VA 22153
Carl R.
Job Details: 12/01/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Refrigerator. Found frost on the freezer back wall and ordering right door gasket due to torn gasket and thermistor improperly reading. Ordering gasket and fan motor with harness ; ordrng 1 W10846057 (Gasket) and 1 W11249952 (Fan motor with harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near East Berlin, PA 17316
Sal R.
Job Details: 12/01/2022
I was able to access and replace all 3 parts. I tehn tested the icemaker by jumping T-H . UNit test good. I infromed CX to allow a min of 24hr's for unit to produce ice. Unit test good.
We serviced a
WHIRLPOOL OVEN
Model KFED500EWH05
Near Reading, PA 19609
Justin L.
Job Details: 12/01/2022
Cx complaint they heard a loud bang and found screws on the floor along with side panel bowed out. Was able to access unit and found that the chasis where the screws go the holes were stipped and the screws slide in and out. Reached out to techline and spoke to Sterling. Unit is unrepairable and should not be used as heat can escape and cause damage to cabinets. Customer service will reach out to cx for next steps.
We serviced a
MAYTAG FREEZER
Model MBF1958FEZ02
Near Eldersburg, MD 21784
Brian R.
Job Details: 12/01/2022
checked unit after last repair and no frost or ice on rails and drawer went in and out smooth as can be after adjusting and lubing rails. replaced gasket and heated to form unit. advised cx to leave door shut the next 20-30 min so gasket will form and set. unit checks. job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Elkton, MD 21921
Alexander W.
Job Details: 12/01/2022
Cx stated strange noise coming from dryer inspected tested and verified cx complaint found back left drum support defective ordering two drum supports just in case. Cannot reached due to SO part.; ordrng 2 WPW10314173 (Drum support)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Newville, PA 17241
Andrew S.
Job Details: 12/01/2022
Cx complaint is that the unit is not washing dishes. Upon arrivla I found that the unit had no error codes. I then ran the diag test and the unit was not filling with water. I found that the sump ran and drain pump as well. I tested the fill valve and found that there was 0v coming to the valve. I am ordering the valve and control. I was able to set the return visit for Wednesday 12/7 AM preference.; ordrng 1 W11087226 (Control) and 1 W11175771 (Valve)
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Bel Air, MD 21015
Neil H.
Job Details: 12/01/2022
REPLACED COOKTOP UNIT CHECKED GOOD.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Catlett, VA 20119
Robert W.
Job Details: 12/01/2022
Replaced Control calibrated and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Norfolk, VA 23503
Carl A.
Job Details: 12/01/2022
"cx complaint of unit making loud noise when ice maker fills,checked unit unit to fin noise coming from water vavle when it fills the vavles is internaly failing ordering parts needed for repairs; ordrng 1 W11548540 ( ICEMAKER) and 1 W11548535 ( VALVE)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Leesburg, VA 20175
Ricky E.
Job Details: 12/01/2022
customer stated that the lower rack had cracked wheels. verified issue unit will need wheel assys; ordrng 2 WPW10082868 (dishrack wheel)s
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Smyrna, DE 19977
Michael E.
Job Details: 12/01/2022
CX complaint: stops in cycle. Tested and verified complaint. F3E1 error code. Ordering operating thermostat. Cannot reschedule due to lack of signal while i was with CX; ordrng 1 WP8577274 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Kensington, MD 20895
Andrew H.
Job Details: 12/01/2022
"Cx complaint is unit still has frost build up on top middle of door and top front middle of freezer cabinet after door replacement. Called WP TL, after speaking with representative and sending detailed photos of unit, representative recommeded another door replacement. Representative stated if third door does not reconcile issues, unit will need to be replaced. Inspected new freezer door, discovered plastic washer/spacer on bottom of hinge was no longer present, causing metal to metal contact between freezer door and bottom hinge. Installed new washer from loose spares in van. FC door (W10803965) is temporarily out of stock, will contact cx to schedule replacement when door is available.7734376151; ordrng 1 W10803965 (FC door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Silver Spring, MD 20905
Israel R.
Job Details: 12/01/2022
Installed new basket and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Silver Spring, MD 20905
Israel R.
Job Details: 12/01/2022
Installed new basket and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Falls Church, VA 22042
Christian C.
Job Details: 12/01/2022
Cx complaint unit is not heating and there is a burning smell. Inspected unit and found waveguide cover melted and thermal event in wave guide. Called safety. Called techline. Unit non-repairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20016
Samuel R.
Job Details: 12/01/2022
cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked unit and found compressor not to be coming.starter is working properly.unit will need a new compressor.W11547313 special order W11504431 59 tribles W11504416 15 tribles W11506621 56 tribles W11506635 100 tribles; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Strasburg, PA 17579
Justin L.
Job Details: 12/01/2022
Cx complaint flame issues on left rear burner. Found that the oriface was clogged. Was able to clean and test unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Reston, VA 20191
Richard B.
Job Details: 12/01/2022
"CX complant. Dishwashe rnot getting water, Prior diagnosis found unit needs inlet water . Installed inlet water and now unit needs water valve . Valve is humming but not opening , In stock , Further work needed, RB; ordrng 1 W11434044 (valve) and 1 w11434044 (valve VS) and 1 loollook (look look), used 1 w11434044 (valve For VS) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fairfax, VA 22030
Demonte S.
Job Details: 12/01/2022
Inspected the unit. Found that the cx is saying that the Washer is giving an error codes while trying to use unit. Ran Service Diagnostics on the unit. Error Codes are F0E2 = Over Sudding Error. ( Advised that the cx watches there soap usage.) F9E1 = Long Drain Error. Checked the Drain Pump. Found that the Washers Drain Pump is clogged. Removed all Items from the Drain Pump. ( Advised the cx to use a mesh bag. There is all different types of items in the Drain catch.) Ran Service Diagnostics Test 12 on the unit. Unit passed. I then ran a normal cycle on the unit. Unit is working as Designed. ( Advised that the cx reads the Use & Care Guide.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Dumfries, VA 22026
Tanner B.
Job Details: 12/01/2022
Installed new compressor and installed access ports. flushed system w/ nitrogen and vac unit down .. refilled w/ 1.98oz of r600a .. allow 2hrs too cool.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Lexington Park, MD 20653
David J.
Job Details: 12/01/2022
CX complaint as soon as they turn on the oven air codes for low speed fan pop-up. After previous text visit he had found the unit need a new blower fan that it was causing the air code and preventing customer from using the oven properly. arrive today called unit from wall And removed all bar fan. Replace with new blower fan and tested unit before installing and found on low speed and high speed fan. Both blows in diagnostic mode. Placed unit back in cabinets after making hooks to hold powerline on back wall. Tested unit on a bake cycle at 350° Unit was preheating as intended. Unit is now working job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Virginia Beach, VA 23456
Austin D.
Job Details: 12/01/2022
cx complaint the unit is not turning on. checked the unit and found that the fuse was blown. replaced the fuse and tested the unit multiple times. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Enola, PA 17025
Fred G.
Job Details: 12/01/2022
cx complaint unit senses and then just finshes cycle. inspected unit and entered into diag and found 0 error codes saved. ran auto test and found when unit went to agitate the motor only hummed. lifted unit and tested capacitor and found it showed it was OL. unit needs capacitor to fix unit. once part is in please call and set up a return visit.; ordrng 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Severna Park, MD 21146
Alexander D.
Job Details: 12/01/2022
"replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/01/2022
"cx complaint unit leaking from left side, checked unit, ran heavy cycle, unit started leaking about midway through. checked wax vent fan and dispenser, both are good, come to find leak coming from gaskets, ordering both gaskets to complete repair.; ordrng 1 W11483553 (gasket) and 1 W11414078 (seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bunker Hill, WV 25413
Ken M.
Job Details: 12/01/2022
Door replaced. Top of the door sticks out further than the bottom. Heat applied to the gasket with the door held closed to help pull the door in. Unit is working properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 12/01/2022
"replaced belt, cam, and cap, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Arlington, VA 22207
Emmanuel R.
Job Details: 12/01/2022
"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Powhatan, VA 23139
Jerod R.
Job Details: 12/01/2022
replaced ordered parts and tested unit is now fully funnctional and working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 12/01/2022
"Cx complaint unit doesn't spin. Ran unit and found motor running but the drum doesn't spin. Accessed the drum and found the belt had broken. Replaced belt using pre-id parts, ran unit and it now spins and heats as designed. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Richmond, VA 23228
Joseph D.
Job Details: 12/01/2022
"unit withy f9e0 error yet wired properly, found shorted control, replaced control and unit working properly"
We serviced a
WHIRLPOOL RANGE
Model RF374PXDW0
Near Bealeton, VA 22712
Robert W.
Job Details: 12/01/2022
"CX Complaint of heat coming out of oven. Inspected unit and found the oven door gasket is warn and is allowing are to bleed out bake and broil are working range is an older unit normal ware for the age. Called safety and doc issue, SR#7735117055 quoted cx on repair.; ordrng 1 3169251 (Door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Owings Mills, MD 21117
Brian R.
Job Details: 12/01/2022
came out to replace parts and parts sent didnt match whats ordered then pulled unit back up and parts ordered dont match unit. will reorder parts and office will schedule.; ordrng 1 W11548540 (Ice Maker) and 1 W11548538 (Harness)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Stafford, VA 22554
Robert W.
Job Details: 12/01/2022
Replaced lower harness and lid lock unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gerrardstown, WV 25420
Ken M.
Job Details: 12/01/2022
"Customer complaint is that there is a dent in the right side door and there is condensation forming in the unit. Found that the right side door inner liner is warped, preventing the door from sealing to cabinet properly. Door needs to be replaced. Door replaced. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, MD 20906
Julian H.
Job Details: 12/01/2022
CX complaint about unit not washing put unit on test mode error F4E3 motor not running let auto testrun confirmed water on unit also motor receiving 120vac but not running need sump/motor scheduke with office for tomorrow; ordrng 1 W11025157 (pump&motor)