We serviced a
WHIRLPOOL RANGE
Model JDR8895AAS
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/23/2022
Customer complaint unit is not heating the bottom oven. I found the unit is not heating the broiler is turning on. I tested element and is OL. THe door switch was not turning off the light i had to set the bar back in the switch. Still no element bad element. Collected for element and a knob. Paid in full. 100 element at tribles and 43 knobs. CAll customer if we can come earlier.; ordrng 1 WP7406P428-60 (elmnt-bake 29.48) and 1 WP74010205 (knob)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Taylors Island, MD 21669
Jonathon C.
Job Details: 06/23/2022
"cx complaint, noise while baking. attempted to replace convection fan. found new fan damaged in box. re ordering fan. tested unit, verified complaint.; ordrng 1 w11414552 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Washington, DC 20008
Shawn D.
Job Details: 06/23/2022
"arrived found fan is fine not sure why it was even ordered found condenser is rattling and fridge is getting way to cold and it the orning food is frozen in the fridge on the 3 shelfs. called techline spoke to chris ran diag then said check resistance of thermister it should read 7.96k in ice water sr#7733951132 so checked it in ice water and ohms from contorl is 8.4k were off. went to van grabbed new thermister installed. then grabbed some wood and tollted unit back used pads and had to adjust the 4 screws on condenser then plugged unit back in and now unit sounds good. told cx to give the unit 24 to 48 hours for the temp adjustment. unit is good; ordrng 1 W10316760 (thermister SD V/S), used 1 W10316760 (thermister) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Stephenson, VA 22656
Danny R.
Job Details: 06/23/2022
door were shipped they are miss blown nd dont line up and leak air will need new doors and silcone for muilion; ordrng 1 LW10672966 (dor-fip frrezer) and 1 LW10672972 (dor-fip fresh side) and 2 WP482338 (adhesive)s
We serviced a
JENN-AIR COOKTOP
Model JGD3430BS00
Near Arlington, VA 22207
Eric W.
Job Details: 06/23/2022
cx complant of bouth front burner not lighting inspected unit found burner head screws rotted out screws need to be drillled out unit needs new front 2 burner head and all 4 orifis holeders cx paid in full; ordrng 1 WP7527P03160 (oh) and 1 WP7527P00260 (oh) and 1 74009553 and 1 WP7527P00360 (oh) and 8 WP90767 (screw)s and 1 74007734 (burner head) and 1 74007736 (burner head)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS01
Near Columbia, MD 21044
Neil H.
Job Details: 06/23/2022
cx complaint ice bin getting stuck and crushed not dropping replaced bin and tested good also showed cx calb. of dispensing water.
We serviced a
JENNAIR DISHWASHER
Model JDB3600AWS2
Near Arlington, VA 22205
Eric W.
Job Details: 06/23/2022
cx said since last visit unit has not leaked since i reseated the door gasket i dint instll any parts
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Jessup, MD 20794
Neil H.
Job Details: 06/23/2022
"cx complaint the bezels being off center causing issues turning knobs confirmed and ordering new bezels to removed old one and realign them for smooth knob control.; ordrng 5 W10853046 (Bezel, Knob (stainless))s"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Richmond, VA 23229
Joseph D.
Job Details: 06/23/2022
"unit with damaged cooktop, sealant around front right corner is faulty allowing hear/air/liquid to leak in/out of cabinet.; ordrng 1 W11183708 (cooktop)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Elizabethtown, PA 17022
Fred G.
Job Details: 06/23/2022
i was able to access unit and replace the ice maker as per previous tech. jumped ice maker and it harvested and called for water. unit checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fairfax, VA 22032
Carl R.
Job Details: 06/23/2022
"AIG Refrig leaking water. Cx is saying that water is leaking from the refrigerator on to the floor. Checked crisper area and seen ice on bottom shelf leaking into the freezer area. Also door gaskets needed to be treated with heat. Ordering drain tube, evap cover and drain kit. ; ordrng 1 W11084807 (Drain tube) and 1 W11211387 (Evap cover) and 1 W11457241 (Drip kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW04
Near Arrington, VA 22922
Kyle A.
Job Details: 06/23/2022
Cx complaint of unit not cooling. Did confirm and found unit control is completely unresponsive after trying to turn unit on and trying diagnostic. B; ordrng 1 W11580519 (Control)
We serviced a
WHIRLPOOL DRYER
Model whd560chw2
Near Henrico, VA 23229
Joseph D.
Job Details: 06/23/2022
"cx complaint unit shutting off at arandom times, went over eco mode and clearing out drain tank. unit now working properly"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lebanon, PA 17042
Justin L.
Job Details: 06/23/2022
As per previous visit was able to access machine and replace parts. Calibrated and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHB04
Near Chester, VA 23831
John P.
Job Details: 06/23/2022
"CX complaint of ice falling into freezer found water over flowing icemaker which caused crack in bottom of ice bin, ordering bin and icemaker.; ordrng 1 WPW10558423 (Bin)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Dover, PA 17315
Bernard M.
Job Details: 06/23/2022
"Replaced both valves, ran test cycle, unit completed cycle without issues. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/23/2022
Cx complaint unit is not working properly inspected unit found drip pan warped and the connector for float will not stay in place retaining clip is malfunctioning ordering the drip pan and the float switch; ordrng 1 W11550169 (Drip pan) and 1 W11545764 (Float switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Severn, MD 21144
Neil H.
Job Details: 06/23/2022
cx complaint water leaking out of unit onto the floor found the fc bottom had sheet of ice from drain blockage steammed the drain and removed the ice from fc unit checked good informed cx if the issue happens again the drain collapsed and non repairable 120 collected.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Ashland, VA 23005
Thomas B.
Job Details: 06/23/2022
SR 7733629096 called whirlpool they stated with parts replaced they are sending ticket to a engineering department. Stated they will attempt to contact customer with next few business days; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Newark, DE 19713
Alexander W.
Job Details: 06/23/2022
"CX stated unit not making ice inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Chester, VA 23831
John P.
Job Details: 06/23/2022
CX complaint unit is rusting at seam over compressor. Called techline talked to Robb stated rust is cosmetic
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 06/23/2022
Cx complaint of unit not filling. Did confirm water valve connector barely seated. Reseated connector and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chester, VA 23831
John P.
Job Details: 06/23/2022
CX complaint unit making noise check unit found where paint had rubbed on sides of motor mount to base appers motor base was flexing causing noise applied tape under motor mount to absorb unit no longer making noise
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Salisbury, MD 21801
Michael E.
Job Details: 06/21/2022
"Replaced tub as per porevious diagnosis. 2 parts could not transfer so i am ordering hose W10883781, cap W11356265 and sealer WP285195. Cannot reschedule due to SO part; ordrng 1 W10883781 (hose) and 1 W11356265 (cap) and 1 WP285195 (sealer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Richmond, VA 23229
Joseph D.
Job Details: 06/21/2022
"unit with no power to fan motor, must replace control to enable fan.; ordrng 1 WPW10317076 (cntrl-elec 253.90)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Randallstown, MD 21133
Justin S.
Job Details: 06/21/2022
replaced the control and removed the thermistor. once the thermistors got to the same temp i found the resistance to be the same. the unit is now good
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Frederick, MD 21702
Ricardo S.
Job Details: 06/21/2022
"now all the burners has the same issue, takes long time to light .. order parts; ordrng 2 w11435630 (burner head)s and 1 w11435659 (burner head) and 1 w11435657 (burner head) and 1 w11453920 (electrode rf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Salisbury, MD 21801
Michael E.
Job Details: 06/21/2022
CX complaint: no ice bin. Inspected and verified complaint. Bin is not covered due to missing parts not covered by WP. Quoted CX a price ro replace and saved quote. CX is going to contact us if they would like the repair. Ice contaiiner WPW10558424 needed. Job is complete
We serviced a
JENN-AIR RANGE
Model JVD0303GS
Near Reston, VA 20194
Christian C.
Job Details: 06/21/2022
Installed control. Removed old glue from panel to get a better secured connection of new control. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rosedale, MD 21237
Milton J.
Job Details: 06/21/2022
Cx complaint ice maker fell. Inspected and found one of the mount brackets had broken. Installed new Ice Maker a sent by Pre-ID. Tested unit and is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Midlothian, VA 23113
John P.
Job Details: 06/21/2022
Installed adjusters tested working as designed.
We serviced a
WHIRLPOOL RANGE
Model MER8700DS0
Near Harrisburg, PA 17113
Fred G.
Job Details: 06/21/2022
"cx cpmplaint unit got hot and was glowing red under console. inspected unit and tested unit found top burners work, but oven will not heat. pulled unit out and foundn 245.6vac to terminal block. found no continuity on the bake element. turned unit on and found that i was only getting 110vac to the element. found control board is not supplying the right voltage. unit needs bake element and control board. called safety told them my findings and they said they wont cover the repair due to the age. qouted cx for full repair and cx declined. Whirlpool to cover service call"
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEYM05
Near Arlington, VA 22204
Eric W.
Job Details: 06/21/2022
cx complant of ice build up on back wall inspected unit found thermisto on evap reading only 12k when running and 4 min later 6k still in ice thermistor for defrost is out replaced thermistor and thawed out ice
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Middletown, DE 19709
Alexander W.
Job Details: 06/21/2022
CX stated unit is making a knocking sound tested inspected but cannot verify CX complaint tested unit on test 3 unit not making any noise haversted the ice maker on test 57 and filled the ice maker on test 45 changed unit from ADC to 8 hr on test 7 unit is working as desgined job is complete.
We serviced a
IKEA MICROWAVE
Model IBMS1455DS01
Near Springfield, VA 22150
Dustin F.
Job Details: 06/21/2022
"CX complaint: Button Broken.Replaced Button Holder, Tested unit. Unit working as intended. Job Complete."
We serviced a
N/A N/A
Model WED5700SW0
Near York, PA 17404
Sal R.
Job Details: 06/21/2022
CX complai t was that the utni would not power on. I found that the Thermal fuse was OL. I was able to access and replace the Thermal fuse and unit test good.; used 1 WP3392519 (thermal fuse) from stock
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Fairfax, VA 22030
Lloyd B.
Job Details: 06/21/2022
Cx complained the unit had long preheat. Installed new console and sensor and the unit heated within a timely manner. Job complete
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW1
Near Towson, MD 21204
Justin S.
Job Details: 06/21/2022
cx only has 15 minutes to check the unit out before he has to leave to get his kids. there is a dent in the front panel. cx also says the unit is getting the vent light coming on. found the unit is spinning blowing and heating good. the unit has a very short run and is venting outside the house good. no error codes in memory. ran the disagnostic cycle and the unit completed the cycle without any error codes. lint screen clear. found the vent line is partually smashed(pic) and the connection on the house the low flow connection on the exit of the house. cx said he does not have time for these fixes at this momentneed to replace the front panel and trim off the damaged vent line and if that doesnt fix the unit cx needs the higher flow vent connection; saved tckt
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW1
Near Richmond, VA 23230
Gill G.
Job Details: 06/21/2022
cx complaint: unit is not operating. found unit stuck in mid cycle. cleared cycle. no stored fault codes. ran washer auto test. tested dryer. unit is fully functional and working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Lancaster, PA 17601
Justin L.
Job Details: 06/21/2022
cx complaint unit making loud noise. was able to access unit and upon running unit verified complaint. found that the idler and rollers were worn causing the issue. replaced parts with pre-id and tested unit and unit now operates as designed no further work needed.
We serviced a
WHIRLPOOL ICE MAKER
Model GZ25FSRXYY2
Near Henrico, VA 23238
Joseph D.
Job Details: 06/21/2022
"found frozen fill tube, removed blockage and icemaker/valve test good."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Gordonsville, VA 22942
Eric F.
Job Details: 06/21/2022
"Confirmed cx complaint unit not washing. Found F7E1, F7E7 Error codes, found motor not spinning or agitating, unit making 'buzzing' noise when spin mode engaged then erroring out F7E7. Unit has failed drive system, possibly a bad capacitor or motor causing gear issues and control issues. Ordering capacitor and motor, will use other parts on return visit.; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW04
Near Bethesda, MD 20816
Roberto I.
Job Details: 06/21/2022
"The part didn't fit properly again. The inner part was rubbing against the basket, making a loud noise. Called tech line, spoke to Chris, tech line is apparently not aware of any assue with this part. Chris advised to make a part research with our distributor. Cx got upset and asked for refund. Please get in touch with the cx for the refund"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Yorktown, VA 23692
Lucas R.
Job Details: 06/21/2022
"cx complaint unit randomely leaks, checked unit found no error codes, ran bulky cycle unit did not leak, called tchlin spoke with ed sr7733938089, advised to replacd tub ring, cx dissatisfied with unit referred to customer service.; ordrng 1 W11550886 (tub ring)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Newport News, VA 23606
Jason T.
Job Details: 06/21/2022
"Cx complaint, lid not locking properly, found left side lid plastic bezel seperated at the hinge, pics on SD. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11101059 (Lid Assembly) and 1 W10861714 (Hinge) and 1 W11023747 (Hinge)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near ,
Lucas R.
Job Details: 06/21/2022
"cx complaint door locks wont start, checked unit found f11 code, not listed, unit runs through diagnostics, but will not start a normal cycle, unit not in demo mode, ordering ccu per service pointer. cx leaves for washington state 7/11/22!; ordrng 1 W11334214 (ccu)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Richmond, VA 23230
Gill G.
Job Details: 06/21/2022
cx complaint: unit is not completing cycle. stored fault code F5E1(door switch). ran diagnostic cyle and found unit is fully functional and working as designed.
We serviced a
AMANA WASHER
Model NED4655EW
Near Tappahannock, VA 22560
Lucas R.
Job Details: 06/21/2022
unable to locate unit.; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Midlothian, VA 23113
John P.
Job Details: 06/21/2022
Installed UI unable to connect it to Internet reordering UI ; ordrng 1 W11296171 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Waynesboro, PA 17268
Andrew S.
Job Details: 06/21/2022
Cx complaint is that the unit is not cooling in the RC section. Upon arrival I found that the RH corner of the RC door is not sealing tighly allowing warm air into the cavity. I also found that the air ducts are clogged with frost not letting any cold air from the FC down. I was able to reshape the gaskets and cleared the ducts of obstructions. Unit is now cooling as intedned. Job complete I collected for the service call and labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Sparrows Point, MD 21219
Shane M.
Job Details: 06/21/2022
found a broken switch. also found ice bin not holding ice & randomly shoots into dispensed. ordering switch with icebin.; ordrng 1 W11185686 (ice bin) and 1 W11445850 (switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204ESB00
Near McLean, VA 22101
Eric W.
Job Details: 06/21/2022
cx complant of unit not defrosting installed new heater tested all thermistors the are all the same good cx will watch unit
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Severna Park, MD 21146
Israel R.
Job Details: 06/21/2022
"Customer complaint unit is not finishing a cycle and all it does is fill and then nothing all the lights flash and then drains and it keeps doing that forever. I tested the unit and as soon i moved the knob all lights come on. I ran test cycle and the unit filled and when it was about to wash the unit shorted out and then came back on with all light on and drainind. I ran manual test. Lock is good, filling valves are good. spin works but agitation is not working. Replace acutator but it does the same thing with a new one. Board issue or motor also ordering capacitor. I did not see anywires broken but ordering harness jsut in case is needed. Control and harness special order parts. CAll custoemr when part is available.; ordrng 1 W11603811 (Control) and 1 W10890624 (motor-drve) and 1 W11428524 (Capacitor) and 1 W11448788 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Pasadena, MD 21122
Andrew H.
Job Details: 06/21/2022
The customer complaint is a unit LED lights are out. Inspected unit and found freezer LED shorted out. I replaced freezer LED and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Manassas, VA 20111
Lloyd B.
Job Details: 06/21/2022
Cx complained of no heat. Inspected the unit and found that the Neutral wire on the radiant sensor was not plugged in. Connected and tested and it now heats. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harrisburg, PA 17109
Fred G.
Job Details: 06/21/2022
i was able to access unit and replace the deterget dispenser. the dispenser was replaced back on 5/5/22 at the first visit. i did find this one was also faulty. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Kenly, NC 27542
Ronnie B.
Job Details: 06/21/2022
"cx complaint of unit not cooling. checked unit and found evap frosted over. checked defrost thermistor and found it to be reading 1.7kohms covered in ice and is not good. verified heater function. removed and re placed thermistor, unit is working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Kensington, MD 20895
Israel R.
Job Details: 06/21/2022
Customer complaint unit is not sealing the door correctly and there is not suction. I tested the door and the gasket is not sealing correctly. on the bottom right corner. I steamed the gasket and filled it with permagum to keep it closed. THe gasket is now sealing unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Washington, DC 20008
Samuel R.
Job Details: 06/21/2022
reppaced seals and ran service mode unit did not leak
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near ,
Danny R.
Job Details: 06/21/2022
will need a ui and touch pad is peeliong up also will need that; ordrng 1 W11460908 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IVWH0
Near McLean, VA 22101
Emmanuel R.
Job Details: 06/21/2022
"Cs stopped working mid-cycle. 'clean' light flashes and can't be turned off. also, latch but has no tension, Confirmed complaint, 'clean light flashes 7 times, Water Heating Fault. Heater element and wiring is good, needs control. Also the door latch is broken the switch is still making contact but im sure it is still contributing to the unit not working properly. Quoted customer for repairs but it was too expensive , he said he rather buy a new unit since this one is over ten years old."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Annapolis, MD 21403
Jonathon C.
Job Details: 06/21/2022
"cx complaint, unit not cooling. tested, inspected, verified complaint. found evap completely frozen over. defrosted unit. heater 127 ohms, heater fuses both good. thermistor shoing 7.8k ohms encased in ice which is about 35-40* replaced thermistor, tested unit. unit working as designed. cx also pointed out a dent on the RC door. cx unable to produce Pop but claims less than 30 days, service bench show goods issue of 5/18/22 ordering right door.; ordrng 1 W11156544 (dor-fip)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Leesburg, VA 20175
Richard B.
Job Details: 06/21/2022
"CX complant. Washer not washing , Inspected unit and founsd actuater out of splutch , Installed new aCtuater and ran a wash cycle to test. Unit is only hooked to cold water supply , Hot is capped off on machine. No hot supply. Machine is agitating correctly as well as spinning and draining. RB"
We serviced a
KITCHENAID BUILT-IN REF
Model KBSD618ESS01
Near Annapolis, MD 21403
Jonathon C.
Job Details: 06/21/2022
"cx complaint. lights out in freezer. inspected unit, verified complaint. replaced all 12 LED's per special project. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Rocky Mount, NC 27804
Ronnie B.
Job Details: 06/21/2022
"cx complaint of unit leaking at dispenser. checked and found water spicket having a consitant drop every second. checked unit and found water valve to be weak allowing water to drip at spicket. removed and replaced valve assy, tested, unit is no longer leaking/dripping, unit works as designed.; ordrng 1 WPW10179146 (valve), used 1 WPW10179146 (valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/21/2022
cx complaint is if he washes a few things then unit runs as it should then puts a load in and unit wont wash or runs light it should. cx put a load in and set unit so we could watch it. unit shifts and runs and drum spins and unit runs as it should. cx says cloths dont turn over like they should and instead things just mix around. said times meaning each cycle does not run like it should or finish cycles. will order parts needed and cx will try a few loads and see how unit does. as soon as parts are in office will schedule.; ordrng 1 W11513246 (Control)
We serviced a
JENNAIR MICROWAVE
Model JMDFS24JL00
Near Centreville, VA 20120
Lloyd B.
Job Details: 06/21/2022
Cx complained the unit did not heat. Inspected the unit and found that the door wasnt closing fully on the right side. Removed the unit and moved the switch assy fwd slightly and tested and the latch now presses both switches at the same time to heat. Job complete
We serviced a
JENNAIR BUILT-IN M/W
Model JMC8130DDS
Near Vienna, VA 22182
Christian C.
Job Details: 06/21/2022
Cx complaint unit light does not work. Inspected unit. MW light is out. Installed light from cx. Tested unit. MW light now works. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/21/2022
"Cs unit isnt cooling confirmed complaint, Found evap frozen over, no air flow, I defrosted evap, inspected unit and found thermistor out of range, I replaced thermistor. Also the connector for the thermistor is not making a good contact, corroded at the connector. ordering harness. Also the control is unrespossive sometimes, sticking buttons. ordering control aswell.; ordrng 1 W11324678 (harness) and 1 W11496881 (control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/21/2022
"came out to replace parts on unit , disassembled unit and replace all parts on unit , reassembled and tested unit running as designed . double checked over everything done and everything looks good and tested good . unit is running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Clarksville, MD 21029
Robert L.
Job Details: 06/21/2022
"cx complaint when door closed started beeping with white light flashing, found f5e1, fAe2, reset power, and ran diagnostics, started several cycles , possible sticky door latch, tested all ops ok, if cx calls back pre-id door latch W11412299"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/21/2022
Cx complaint is that the unit will not complete cycles and will not start some time. Upon arrival I found an F2E1 and an F7E1. I cleared the error codes and ran the diag test and found that when the unit entered the spin cycle it just stopped and canceled the cycle. and the error code reappeared. I was able to access and repalce the shift actuator. I then ran the calibration and quick test and the unit completed both without any errors. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ashburn, VA 20148
Richard B.
Job Details: 06/21/2022
"CX complant. Water hammers Inspected unit and could not replicate issue, dosent sound like a valve issue at all , On return trip , will also need pex line to install regulator. Will use valves on return trip if needed. RB; ordrng 1 8212547RP (Pex line .)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEW5
Near York, PA 17408
Sal R.
Job Details: 06/21/2022
I was able to access and replace the drain tube . I also steamed out the ice blockage form the Evap drain tube and the FC bottom liner. Unit testg good. I collected for labor charges.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20148
Richard B.
Job Details: 06/21/2022
"CX complant. Moisture on strip and door hard to close. Inspected unit and found mullion strip has moisture on it Turned on moisture control , Leaned unit back with leveling feet so freezer door closes better, Job completed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near York, PA 17408
Sal R.
Job Details: 06/21/2022
"CX complaint is that the units sides are too hot. I found that this is normal opperation due to the heat exchage being on the walls of this unit. I was abel to edjucate CX on the surface temps as show by Technical Service Pointer #: W11476730. CX also has icemaker concerns, how ever there is no water being supplyed to the unit. UNit is located in a Motor home (5th wheel). I informed CX to reach out to the Motorhome retailer service about no water being supplyed to the unit. I was able to call and document with safty team . Please see SR."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Rockville, MD 20850
Julian H.
Job Details: 06/21/2022
ELW PROGRAM 2YR WARRANTY PULTE HOME CX complaint about unit freezing food on RC water very slow and crack on lid pantry checked temps on arrival RC 39* FC 1* checked food distribution and found that Cx is blocking vent for air fow causing to deflect air and freeze removed food and small shelf for CX to avoid to store food there states that water is very slow since she move in went to the back and found that position of water supply is causing hose to not have enough room and kink causing water to be very slow need a plumber to change direction of supply advised Cx to call wpl about lid pantry not covered after 30 days
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21704
Bernard M.
Job Details: 06/21/2022
"Cx complaint they can't read the UI. Powered on unit and found light on the UI would light when pressed but the screen had lights out on it and unable to read the times of different cycles. Replaced housing UI using pre-id parts, restored power and the console display is legible with all buttons functioning. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Arlington, VA 22204
Eric W.
Job Details: 06/21/2022
cx complant of still no ice installed door gasket and pantry lid jumped out icemaker it never called for water jumped valve it works need new ice maker; ordrng 1 W10884390 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Frederick, MD 21701
Bernard M.
Job Details: 06/21/2022
"Cx complaint unit shuts off at breaker when in high speed spin. Contacted TL and spoke with Bruce, we ran auto test and took amp draw and it checked good and completed test. Ran high speed spin on component activation, took amp draw and it checked good. Unit is on its own dedicated circuit. TL suggests cx have licensed electrician come out and run checks at breaker. Cx will call back if any issues occur after electrician checks"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Alexandria, VA 22302
Eric W.
Job Details: 06/21/2022
installed new contorl and pressure switch and tested unit in trash room unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Monrovia, MD 21770
Bernard M.
Job Details: 06/21/2022
"Cx complaint the unit makes noise. Inspected unit and found the noise comes from the evap fan hitting ice build up on evap. The cover was frosted over and the bi-metal defrost had failed. Defrosted evap and replaced evap motor harness using pre-id parts, restored power and fan began to run and evap developed frost pattern. unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Alexandria, VA 22302
Eric W.
Job Details: 06/21/2022
installed lid latch and strike and tested unit unit now working properly
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Upper Marlboro, MD 20774
David J.
Job Details: 06/21/2022
Cx complaint unit is taking to long to heat. Inspected unit and found both elements are working. Tested temps and found temp way off. Cx had already tried to adjust temp but still is not with in range. Quoted Cx for repair and he will let us know within 30 days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Richmond, VA 23229
Joseph D.
Job Details: 06/21/2022
unit with ball of ice at cap tube indicating low refrigerant or weak compressor. must install port and search for leak.; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (heat loop to drier) and 1 W11504447 (cap to drier) and 1 W11547313 (compressor) and 1 W11504416 (suction to compressor) and 1 W11504431 (discharge to compressor) and 1 W11506621 (charge port to compressor) and 1 W11506635 (access valve) and 1 W11598433 (evaporator) and 1 W11504423 (cap to evap) and 1 W11504415 (evap loockring) and 1 W11553819 (insulation) and 3 3countss (3 count ss)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hanover, PA 17331
Sal R.
Job Details: 06/21/2022
CX complaint was that the unit would not drain. I found that the the drain pump was faulty. I replaced the drain pump and the unit is now opperating as designed.; used 1 W11412291 (drain pump.) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/21/2022
"Cs top rack is not adjusting or sliding in and out properly, I found the wheels to be out of round making the rack snag and the adjuster no longer supports the rack. Replaced adjusters with the adjuster kit, unit is now working as designed. I updated the customers P.O.P."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Millersville, MD 21108
Kevin P.
Job Details: 06/21/2022
"cx complaint freesing light not working, cx explained the freezer light isnt working when the doors opened but when he opened the door to show me it lit up and unit is working properly. cx declined service at this time, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Rockville, MD 20850
Julian H.
Job Details: 06/21/2022
replaced heater per service pointer w11540964 scode s17304 covers p&L tested and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Washington, MD 20744
David J.
Job Details: 06/21/2022
Cx complaint filter would not come out housing. Replaced housing as stated by previous tech. Tested unit and everything is now working as intended.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Derwood, MD 20855
Julian H.
Job Details: 06/21/2022
CX complaint about unit niot cooling temps on arrival FC 25* RC 58* noticed a frost formation on evaporators back wall put unit on test mode forced defrost and can heard heater sizzling confirmed proper power to unit 120vac properly grounded and polarized control not sending unit to a defrost mode in regular basis need parts documented call 7733915251; ordrng 1 W11546609 (control box) and 1 W11546681 (hrnss)
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Riverdale Park, MD 20737
Mitchell H.
Job Details: 06/21/2022
cx complaint unit not finsihing cycles and wont drain. inspected unit and found a lot of play in basket and grinding noise from gear case. drain pump was working fine. units going off balance and stopping cycles. quoted cx repair and she just paid service call and will look into different options for now.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/21/2022
"Cs tempt control not working/led freezer lights out , I found a couple lights that are dimmed but not out, I also found the pantry UI has moisture in it and its corroded heavily. Unit has a short, most likely from water in the pantry UI. Odering pantry UI to eliminate that from the equation. Will bring Led light just incase on return trip.; ordrng 1 W10807593 (pantry UI) and 1 w11384469 (LED)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHV02
Near Stephenson, VA 22656
Daniel J.
Job Details: 06/21/2022
no ice production customer changed filter now getting small ice cubes that are melting warmer temps in fridge and in freezer removed dailt drawer frost build up on evap in fridge weak cooling freezer drip pan bowed in fridge removed build up set defrost to long cofirmed deforst working; ordrng 1 W11457241 (DRAIN PAN) and 1 W11087438 (MOTOR EVAP) and 1 W11452196 (motor evap frerezer) and 1 W10316760 (thermistor)
We serviced a
JENNAIR RANGE
Model JGC7636BS01
Near Centreville, VA 20120
Lloyd B.
Job Details: 06/21/2022
Cx complained the leds did not work. Inspected the unit and found the harness connected but did not work when the knobs were turned. Unit needs new indicator and cooktop; ordrng 1 W10617592 (light indicator) and 1 WPW10618505 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Charles City, VA 23030
Jason T.
Job Details: 06/21/2022
"Cx complaint, not cooling-freezing properly, found fresh food temperature at 36 degrees, freezer temperature tested at 5 degrees. Installed parts to complete the repair, ran factory diagnostic test to verify unit operation...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near Ashburn, VA 20147
Richard B.
Job Details: 06/21/2022
"CX complant, No ice , Inspected unit and found fill tube heater turns on , In test 120 ice maker gets to step 4 and stalls in harvest twist, Unit needs ice maker, Fill tube heater wires in tact. ice maker in stock , Further work needed.CX wanted expelaniation as to why the ice maker stopped working , I told her it would not stop harvestingg cycle. CX says thats not good enough then called piece of S..T and went to get credit card. collected 120 service call RB; ordrng 1 W11557001 (ice maker 152.16)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 06/21/2022
got to unit to check it out and cx asked if it was covered. i informed him no its 4 years old and only had a 1 year warranty. explained to him parts warranty on select parts same as visit. he told me to cancel the appointment if he has to pay. informed him since i never looked at its okay but if he calls us back again for the same thing we will have to charge him even if we dont look at it.
We serviced a
AMANA REFRIGERATOR
Model ARB8057CSL
Near Reston, VA 20191
Christian C.
Job Details: 06/21/2022
Cx complaint RC section is not cooling. Inspected unit found evap frosted over. Defrosted evap. Went to check defrost heater and connections of evap harness from bimetal to heater is corroded. Reading 29 ohms across defrost heater. Evap harness is no longer being made. Collected for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/21/2022
wrong water line in door. found this out after i ordered this door that this was happening. ordering water fitting to connect new door to water lines. please reschedule when fitting arrives.; ordrng 1 wp4373559 (water fitting)