Service History 789 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Stone Ridge, Virginia 20105

Daniel J.

Job Details: 12/01/2022

leaking dishwasher inspected unit found unit leaking from hot water supply line rust around collar of hose informed customer we cant service supply line and to contact builder to have replace the intlet hose

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Yorkana, Pennsylvania 17406

Drew B.

Job Details: 12/01/2022

cx complaint that unit is not draining i foudn the pump to have power and now found theu nit to have piece of glass in the pump housing was able to remove and test now drains and check good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 12/01/2022

CX WAS TOLD BY WHIRLPOOL OVER THE PHONE UNIT WAS UNDER WARRANTY I EXPLAINED UNIT OVER 2 YEARS OLD AND OUT OF WARRANTY AND THE ADJUSTER SP DOESN'T RELATE TO THIS UNIT CX DECLINED AND WORK

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Aldie, Virginia 20105

Daniel J.

Job Details: 12/01/2022

tech support sr7735176563 f3 e1 error and also had a f8 e1 error occur no water entering ran diag no faults occured started quick wash towards the end f3 e1 error called tech line replaced pressure switch cleared drain checked pressure hose ran diag no leaks no errors

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 12/01/2022

vibrations when spinning removed found fan blades broken and shaft able to wobble replaced tested sounds and spin normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Fallston, Maryland 21047

Neil H.

Job Details: 12/01/2022

7735177766CALLED TECH LINE EXPLAINED THE REPLACEMENT OF DRAIN EXT AND STEAMING THE DEFROST DRAIN AND RUNNING WIRE THROUGH THE DRAIN AND FOAM COMING OUT OF BACK END AND CX STILL HAVING THE LEAKING AND OVER FLOW OF THE FF DRAIN PAN.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 12/01/2022

Cx complaint unit banging around. Was able to access unit and found unlevel. Was able to level unit and calibrate then test. Unit is now operating as designed no further work needed

We serviced a

AMANA DRYER

Model NGD4655EW

Near Columbia, Pennsylvania 17512

Drew B.

Job Details: 12/01/2022

cx complaint that unit is not heating but running i found proper power and open the tco kit was aopen was able to replace and test full heat operations now

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Powhatan, Virginia 23139

Jerod R.

Job Details: 12/01/2022

replaced ordered parts and tested unit is now fully funnctional and working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Strasburg, Pennsylvania 17579

Justin L.

Job Details: 12/01/2022

Cx complaint flame issues on left rear burner. Found that the oriface was clogged. Was able to clean and test unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near East Berlin, Pennsylvania 17316

Sal R.

Job Details: 12/01/2022

I was able to access and replace all 3 parts. I tehn tested the icemaker by jumping T-H . UNit test good. I infromed CX to allow a min of 24hr's for unit to produce ice. Unit test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, Virginia 23464

Carl A.

Job Details: 12/01/2022

replaced parts tested unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hampton, Virginia 23666

Carl A.

Job Details: 12/01/2022

"replaced heating element per Technical Service Pointer #: W11540964,tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rockville, Maryland 20850

Julian H.

Job Details: 12/01/2022

CX complaint about water level no proper when on deep fill max clothing with dry spots & bleach no dissolving well when next cycle is run put unit on test mode no errors test valves & all components individually no issues then ran a calibration cycle tested on deep fill max unit filled all the way up working as designed

We serviced a

KITCHENAID COOKTOP

Model KFDC500JSS01

Near ,

Justin W.

Job Details: 12/01/2022

cx complaint front two burners simmer too high. cx explained that he can bring the front two burners to a boil and then put it on simmer and the water will remain boiling for a long period of time while back two burners stop boiling and will simmer within a minute almost. checked unit to find lp orifices installed. called techline spoke to Travis unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Gloucester, Virginia 23061

Justin W.

Job Details: 12/01/2022

cx complaint lights flickering. checked unit to find serial outside of service pointer. charged cx 120 diag and 45 for labor. jumpered over fc led and lower right side led. lights came back on. cx paid in full with card

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gloucester, Virginia 23061

Justin W.

Job Details: 12/01/2022

cx complaint no ice. checked unit to find error code e5 on ice maker. reset unit by unplugging and plugging back in confirmed ice maker completed harvest. found ice maker fill line frozen. ohmed out heater at 60 ohms. thawed line and ran test 45 to fill. ice maker filled. advised cx to give 3-5 hours for first dispatch and 2-3 days to fill bin. advised to call back if ice maker remains inoperable. unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS1

Near Gloucester, Virginia 23061

Justin W.

Job Details: 12/01/2022

arrived to find incorrect model number. advised cx to call lowes contract and have us dispatched under correct mod serial. cx agreed

We serviced a

UNKNOWN HOOD

Model WVU37UC0FS1

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 12/01/2022

lights not working removed cover panel found connectors not connect going to right side led plugged in tested both lights now working

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 12/01/2022

Per previous diag I was able to access and replace the valve and tub ring. i was unable to test unit due to being in the storage room of a RAC. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 12/01/2022

"Per previous tech I was able to access and repalce the control, harness and thermistor. I was unable to test the unit due to it being in the storage room of a RAC. job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Warrenton, Virginia 20187

Daniel J.

Job Details: 12/01/2022

light staying on when not in use replaced switch turned unit on and let heat and waitied lights went back off

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Dillsburg, Pennsylvania 17019

Sal R.

Job Details: 12/01/2022

CX complaint was that the unit was not heating correctly. I foun d that the with using a thermacoupling the unit is opperating as designed. I found CX was kkeping temps with old metal winding thermomitor. I was able to usea digital thermacoupling to show CX the swing in temps on new enargy efficant unit . I did calibrated the unit 15 degrees up per CX request. UNit is with in the 1st 30 days of ownership. UNit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Herndon, Virginia 20171

Richard B.

Job Details: 12/01/2022

"No apt number , Called conntact and he will call once he figures out what the unit number is, RB"

We serviced a

MAYTAG WASHER

Model mvwb835dw4

Near Portsmouth, Virginia 23701

Zachery R.

Job Details: 12/01/2022

"cx complaitn unit making loud noise and going off balance. checked unit, unit displaying f7e5, f7e9. checked gear case,cleasred codes, come to find oil leaking from bearing onto slider and clutch. quoted cx, cx unsure for repair atm. advised ticket is open for 30 days. cx paid $120 service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chambersburg, Pennsylvania 17202

Bernard M.

Job Details: 12/01/2022

"Cx complaint the unit doesn't make ice. Ran test 44 and the icemaker didn't harvest. Removed bin and out cover and found ice stuck in between the bail arm and tray. Removed all ice and any debris, ran test 44 and it harvested, ran test 45 and it filled with water. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 12/01/2022

"replaced lower wire harness, ran diagnostic cycle, completed normally,no errors."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Alexandria, Virginia 22306

Lloyd B.

Job Details: 12/01/2022

"Cx complained the unit did not operate. Inspected the unit and found no error codes and it passed each step in diagnostics. Cx said on the normal setting, it does not agitate. Put it on normal and it agitated. Cx instruct has not been fufilled. Cx instruct"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 12/01/2022

"cx complaint controls not respondiong, verified issue, unit has 122vac supplied to acu, replaced acu, calibrated and tested, unit working as designed. secured acu in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Reston, Virginia 20191

Jason A.

Job Details: 12/01/2022

CX complaint FRIDGE water leaks from top of RC . Cleared all ice & test drain hole is clear & good drain > JJ

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Upper Marlboro, Maryland 20774

Shane B.

Job Details: 12/01/2022

installed ordered part and tested unit. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFC2062FEZ03

Near Upper Marlboro, Maryland 20774

Shane B.

Job Details: 12/01/2022

"cx complaint is the unit not dispensing water or making ice. unit is set to recomended temps. prob shows 36/1. ice bin is empty. i removed filter, installed bypass and tested dispensor. it is now working. reinstalled filter and dispensor is now working. tested IM and it filled properly. i advised cx to replace filter, she said its been over 6months. showed her how to twist it into place fully. unit is working as designed. cx paid 120 for service call."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Yorktown, Virginia 23692

Justin W.

Job Details: 12/01/2022

replaced heater per service pointer. tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 12/01/2022

"cx complaint unit errored f8e4, and water on floor, found f9e2 and f8e4 stored, cleared, ran unit found slight drip from left corner of door, after a while determined top corner of gasket allowing water thru, replaced gasket, cx requested kick plate off just in case, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 12/01/2022

Per previous diag I was able to access and repalce the control box. I then repowered the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Newville, Pennsylvania 17241

Andrew S.

Job Details: 12/01/2022

Cx complaint is that the unit would not fill with water. Upon arrival I found that the cx said that the float top had come off and they put it back into place and it didnt work. Cx then put it on a second time after noticing that it wasn't even and the unit has worked since then. I verified that the unit is now functioning. I found an F6E4 and F10E3. I then ran the diag test and found that it filled and functioned as intended and the error codes did not come back after the cycle. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waynesboro, Virginia 22980

Danny R.

Job Details: 12/01/2022

adjusted fitting not leaking now if called backk send fitting and water line to icmaker in door

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Owings, Maryland 20736

Shawn D.

Job Details: 12/01/2022

replaced ui and tested all buttons work and unit heats good. unit is good

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Culpeper, Virginia 22701

Robert W.

Job Details: 12/01/2022

"Arr at Cx and put unit into diag error F7E2 single faze wash motor unit is filling and wont wash motor is getting power, Replaced sump and unit is working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Upper Marlboro, Maryland 20774

Shane B.

Job Details: 12/01/2022

cx complaint is the drawer not closing evenly and the unit leaning forward. confirmed both complaints. drawer sticks out on the right side and unit is very unlevel. i leveled feet so cooktop now is level in all directions. i found the power cord under unit was very long and looped around the back foot causing it to push the drawer out. i moved cord so its all behind the unit and drawer now closes smoothly and evenly. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model M0RXEMMWM01

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 12/01/2022

i was able to access unit and replace the left lower drawer and trip tray as per previous visit. unit now checks good.

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 12/01/2022

"cx complaint unit is shutting off before cycle is finished. entered into diag and found f6e1, f6e4, f6e3, f9e1. ran unit and found diverter is just rotating and wash motor sounds weak. replaced sump assy and control and tested unit. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM

Near Newport News, Virginia 23608

Justin W.

Job Details: 12/01/2022

cx complaint valve damaged. confirmed complaint replaced valve. unable to test due to no water hookup

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Herndon, Virginia 20171

Richard B.

Job Details: 12/01/2022

"CXX complant. Dryer dosent run. Inspected unit and confermed motor error code , Tried new control first.Same results. Swapped out motor and unit is working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Reading, Pennsylvania 19609

Justin L.

Job Details: 12/01/2022

Cx stated that another company had been out yesterday and repaired unit. Turned us away at the door no further work needed

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hopewell, Virginia 23860

Chris B.

Job Details: 12/01/2022

rent a center stated the unit had been dropped down many steps and unit is longer repairable called tech line spoke with chris unit not repairble

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Warrenton, Virginia 20187

Daniel J.

Job Details: 12/01/2022

installed new dispesner customer informed me unit still has bubbles at end of cycle replaced dispenser ran empty no bubbles added rinse aid and ran diag bubbles in tub informed customer to try to dilute rinse aid as its causing bubbles

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Marriottsville, Maryland 21104

Brian R.

Job Details: 12/01/2022

replaced part ordered and tested and checked unit. was able to go through all settings and start a load and run all functions. unit checks. job complete.

We serviced a

MAYTAG WASHER

Model MHWE950WW01

Near Mont Alto, Pennsylvania 17237

Bernard M.

Job Details: 12/01/2022

Cx complaint unit won't start cycle. Entered into diag and found error F24 temp sensor error. Accessed sensor and got and ohm reading of OL. No wire damage found. Replaced sensor and while running test unit stopped at cold water fill and displayed F20 pressue switch trip. Ohmed out switch and it read OL. Gave cx quote for full repair and he'll be purchasing new unit. Cx paid $240 for service and labor

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Martinsburg, West Virginia 25405

Ken M.

Job Details: 12/01/2022

"Customer complaint is that the unit does not wash. Unit tested and found F4E3 and F7E1. The control is sending power to the wash motor, but the wash motor is not turning on. No loose connections found. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer."

We serviced a

MAYTAG MICROWAVE

Model MMV4206FW2

Near Bainbridge, Pennsylvania 17502

Fred G.

Job Details: 12/01/2022

cx complaint unit has no response. inspected unit and found screen was blank and no lights were coming on when door was opened. tested fuse for contunity and found the fuse was faulty. replaced fuse and tested unit. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 12/01/2022

"CX Concern the unit not dispensing water. Found the unit making ice, pulled unit and tested valve to water dispenser . valve allowing water to flow , noticed on left side behind unit exessive amount of waterline bundled up on left side, pulled lower drawers of rc and found 4in of line coming in only and kinked .. adjusted line and installed 5/16in fiiting , resecured line. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Tilghman Island, Maryland 21671

Frederick R.

Job Details: 12/01/2022

"CX complaint is no cool. Verified prioir diagnosis of seized up compressor. Replaced compressor, installed new drier and coupler. Pressure tested unit with 140psi of nitrogen and corrected on leak. After that there were no leaks at brazed joints. Vac'd unit down to 30in for 15mins. Filled with 68g of R600a. Tested unit and the compressor came on and stayed on. Informed CX 24-36hrs for unit to get to temps. Fridge now working as designed. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 12/01/2022

"Cx complaint unit doesn't spin. Ran unit and found motor running but the drum doesn't spin. Accessed the drum and found the belt had broken. Replaced belt using pre-id parts, ran unit and it now spins and heats as designed. Unit checks good"

We serviced a

WHIRLPOOL OVEN

Model KFED500EWH05

Near Reading, Pennsylvania 19609

Justin L.

Job Details: 12/01/2022

Cx complaint they heard a loud bang and found screws on the floor along with side panel bowed out. Was able to access unit and found that the chasis where the screws go the holes were stipped and the screws slide in and out. Reached out to techline and spoke to Sterling. Unit is unrepairable and should not be used as heat can escape and cause damage to cabinets. Customer service will reach out to cx for next steps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Upper Marlboro, Maryland 20774

Shane B.

Job Details: 12/01/2022

"cx complaint is the ice making not shutting off when bin is full causing ice to spill, ice jamming in the chute causing water to drip from dispensor and the water filter not coming out. when i arrived ice bin was full to a normal level. nothing in the chute. i found the plastic tab on filter housing that pulls the filter back had come out of place. once back together the filter goes in and out easily. installed new filter that cx had on hand. tested IM with full bin in place. arm hit the ice so tray returned to home position without dumping anymore ice. thats working properly. i showed this to cx. cubes in the bin look good. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Glen Allen, Virginia 23060

Thomas B.

Job Details: 12/01/2022

Found ice maker stuck mid cycle inspected removed and replaced the ice maker tested unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model ????

Near Virginia Beach, Virginia 23451

Austin D.

Job Details: 12/01/2022

unit was a GE appliance. advised her the unit is a brand we dont service.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Strasburg, Virginia 22657

Ezra M.

Job Details: 12/01/2022

"no heat. found tco failed,not sending voltage toheater. replaced tco, tested, heating normally"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Quinton, Virginia 23141

Jonathon C.

Job Details: 12/01/2022

"cx complaint, no ice. replaced optix. tested in test 15. unit working as designed, job is complete."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Seven Valleys, Pennsylvania 17360

Sal R.

Job Details: 12/01/2022

"I was able to access and replace all parts. I then ran a test cycle and found the unit to be opperating as designed. UNit completed auto test and I found no further error codes in diag, UNit test good."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 12/01/2022

"Cx complains abnout a vibration noise, inspected unit, the whole unit vibrate, the blower wheel housing is full of lints .. cx need to clean the dryer vent. blower wheel is clear.. unit tested and working ok"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 12/01/2022

"Cx complaint the unit doesn't clean dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test and unit filled but no actve sump. Replaced sump using pre-id parts, ran test and unit completed test without any further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Spotsylvania Courthouse, Virginia 22551

Eric F.

Job Details: 12/01/2022

"Confirmed cx complaint unit making excess vibrating noise, door handles loose. Tightened handles. Found condensor fan vibrating due to unit not being properly level. Leveled unit, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake Beach, Maryland 20732

David J.

Job Details: 12/01/2022

CX complaint unit is not dispensing water arrive to unit and customer showed that waterline had a kink in the hose. Remove back panel and straighten waterline and removed. Kink placing it back tested water and still had no water coming out. Went under sink and found waterline was turned off turned waterline on attempted to dispense water. Water is now coming out Ran about 6 cups of water. No more air in the line. Unit is now working as designed job complete

We serviced a

KITCHENAID OVEN

Model KEBK171BSS00

Near Rockville, Maryland 20850

Julian H.

Job Details: 12/01/2022

CX complaint about nothing working after power outage remove console confirmed control thermal fuse open replaced with preid & working

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 12/01/2022

Cx complaint unit is not working properly inspected unit found unit leaning to the right rear removed and replaced the suspension rods tested and inspected for proper use unit now functions normally charged 360.52 cx paid by CC.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near East York, Pennsylvania 17402

Drew B.

Job Details: 12/01/2022

just replaced run cap and no need for control tested and no issues checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 12/01/2022

"Cx compalins about a rattling noise.. inspected unit, the noise comes from underneath the unit.. when i push the unit the noise go away, so i raise the front wheels and now the unit does not make any rattling noise"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Myersville, Maryland 21773

Justin S.

Job Details: 12/01/2022

cx says the unit stopped working miud cycle and left water in the bottom of the unit. was able to cancel the cycle and the water drained out. filled the unit with water and saw the water is white(pic). drained the unit and it is draining very slowly. drain tube ran on the outside of the unit causing the3 line to pinch. reseated the hose and tested. the unit is now draining good. the unit is good

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Laurel, Maryland 20723

Israel R.

Job Details: 12/01/2022

Custoemr complaint unit is not drying. I found the unit is heating and thubling andf blowing. I went outside to check vent and the vent was clogged up because the door is hard to open. The customer needs to replace the vent door. I did fine drum was off the wheel i reseated drum but the unit needs to get a handyman to replace the door which is the main issue. Unit is good.

We serviced a

WHIRLPOOL OVEN

Model GGE388LXB04

Near Palmyra, Pennsylvania 17078

Fred G.

Job Details: 12/01/2022

cx complaint they pre heated lower oven to 350 degrees to bake bread and once unit was preheated they opened door to place bread in and the glass exploded. inspected unit and found lower oven glass was shattered. cx already cleaned up glass. cx also disposed of glass and oven handle. I found glass is no longer available. called safety to report finding. cx stated they are getting a new unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505EWH01

Near Annapolis, Maryland 21401

Dustin F.

Job Details: 12/01/2022

"CX complaint: No ice or waterInspected unit, confirmed no ice or water was being dispensed.DID not hear valve energizing. inspected unit further found the connector for the dual valve backed off. Resecurred connector and tested unit, unit now working as intended."

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near ,

Brian R.

Job Details: 12/01/2022

replaced belt and tested unit. unit now checks. job complete.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Frederick, Maryland 21701

Justin S.

Job Details: 12/01/2022

replaced the control and the thermistor and reset power to the unit. the unit is now cooling good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hershey, Pennsylvania 17033

Fred G.

Job Details: 12/01/2022

c x complaint unit is making a buzzing sound from behind unit. pulled ;lnunit out and removed rear cover and found suction line was rubbing on back panel. was able to slighty bend pipe out of the way and placed sealer on it to stop it from happening again. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Finksburg, Maryland 21048

Brian R.

Job Details: 12/01/2022

cx complaint is unit not draining like it should. shes not here her dad was and said he believes its not draining all the way. tested unit and unit filled and sprayed strong. canceled to check draining. took drain pump off and found a hair pin in pump and had it locked up. removed and tested unit again and unit checks and drains saw small drip from seal around motor and rempved motor and cleaned around and installed back and no drips seen now.and unit drains good and fast. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM

Near Newport News, Virginia 23608

Justin W.

Job Details: 12/01/2022

cx complaint valve on back damaged. confirmed complaint and replaced from pre id parts. unable to test due to no hookup.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Catonsville, Maryland 21228

Robert L.

Job Details: 12/01/2022

"cx complaint top rack stcuk and pieces fell off, found end cap had fallen off and front wheel came out of rail and under jamming top rack, removed rack and reinstalled , reinstalled endd cap, ran full diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 12/01/2022

"cx complaint wheel broke off upper dishrack. inspected unit and verified complaint. called office to make sure repair would be covered because no date of purchase in entitlement search and was advised we can add a couple weeks to actual goods issue date. replaced adjusters. tested unit, unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Mount Airy, Maryland 21771

Justin S.

Job Details: 12/01/2022

cx says there is water in the tub at the end of the quickwash cycle and only the quickwash cycle. no error codes in memory. control replaced 2 weeks ago for this issue. ran the diagnostic test and the unit is filling draining spinning and agitating. ran the manual test and same. checked the quick wash cycle and found the spin is turned off. turned the spin on and the cx wants to try a wash

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 12/01/2022

Belt replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

KITCHENAID RANGE

Model KGSS907SSS02

Near Hyattsville, Maryland 20782

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not working properly.inspected unit and found both broil and bake to work properly.all burners are working properly.found gfi switch to be bad and cause unit to trip.unit is good.tried calling safety but they were closed

We serviced a

MAYTAG DRYER

Model MHW3505FW1

Near Deale, Maryland 20751

David J.

Job Details: 12/01/2022

CX complaint wanted us to clean her dryer vent out. Explain to customer we do not do vent cleaning. She was under the impression that we did CX cancel the appointment no work was performed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Finksburg, Maryland 21048

Brian R.

Job Details: 12/01/2022

replaced parts ordered and tested unit with cx. no leaks seen. opened door a few times and only water on floor or dripping was running down and behing door. cx will try a few cycles and see how unit does. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Littlestown, Pennsylvania 17340

Sal R.

Job Details: 12/01/2022

CX complaint was that the FC LED was out. I found that the LED failed. I replaced the FC LED and unit test good.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Waynesboro, Virginia 22980

Danny R.

Job Details: 12/01/2022

unit was replaced no longer here to long to fix

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Orange, Virginia 22960

Eric F.

Job Details: 12/01/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Fairfax, Virginia 22031

Christian C.

Job Details: 12/01/2022

Cx complaint unit is leaking whenever they have medium or large loads in washer. Inspected unit no errors. Tested unit in diag twice no leaks. Put in towels from cx amount of a medium large load ran for about 15 mintues still no leak. Ran drain and spin still no leaks. Could not replicate issue. Unit is working as designed. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 12/01/2022

"Was able to access unit and replaces water fittings causing leak. Ran water and ice maker fill while watching the repaired water line and found no leaks. Unit is working as designed, no further work needed"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 12/01/2022

"Replaced parts per previous tech, ran test cycle, unit completed cycle without any further issues. Unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS26C6MFZ00

Near Stevensville, Maryland 21666

Frederick R.

Job Details: 12/01/2022

CX comnplaint is no water no ice. Inspected/tested and found that the installers never turned on water to unit. During inspection I found several other issues caused by the movers / installers. Found FC door harness broken in sceveral places. RC door broken at bottom right including broken bottom cam. CX wanted a written estimate which I provided for her but did not want to submit anything to us. She will reach back out to us if it gets covered. I explained IM will probably not work because of broken wire harness. Also filter stuck in defective housing but CX not concerned about that. Collected $120 SC by CC. Job is complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, Virginia 22554

Robert W.

Job Details: 12/01/2022

Replaced lower harness and lid lock unit tested and is working properly.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Fairfax, Virginia 22030

Demonte S.

Job Details: 12/01/2022

Inspected the unit. Found that the cx is saying that the Washer is giving an error codes while trying to use unit. Ran Service Diagnostics on the unit. Error Codes are F0E2 = Over Sudding Error. ( Advised that the cx watches there soap usage.) F9E1 = Long Drain Error. Checked the Drain Pump. Found that the Washers Drain Pump is clogged. Removed all Items from the Drain Pump. ( Advised the cx to use a mesh bag. There is all different types of items in the Drain catch.) Ran Service Diagnostics Test 12 on the unit. Unit passed. I then ran a normal cycle on the unit. Unit is working as Designed. ( Advised that the cx reads the Use & Care Guide.)

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Bel Air, Maryland 21015

Neil H.

Job Details: 12/01/2022

REPLACED COOKTOP UNIT CHECKED GOOD.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Laurel, Maryland 20724

Israel R.

Job Details: 12/01/2022

Custoemr complaint unit os no0t starting and not running. Customer stated is not filling. I tested the unit and found the water was not coiming in ii found loose connection at the control. I reseated the unit is getrting water. I gave her few pointer and told her not to overload showed her how to use the machine and the unit is working is filling is agitating. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Conway, South Carolina 29527

Jason T.

Job Details: 12/01/2022

"Installed all parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 12/01/2022

"came out to replace parts on unit , disassembled and replace all parts needed for repair , tested unit and unit is running as designed ."

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FH

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 12/01/2022

"cx complaint aig dbl oven runs too hot , checked unit and found temp sensor out of range tested all other major componets and everything checked good other then sensor , replace both just in case and tested unit . unit is running as designed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Severna Park, Maryland 21146

Alexander D.

Job Details: 12/01/2022

"replaced sump asm. tested unit, no leaks. unit is now working properly"

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