Service History 786 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Laurel, MD 20723

Israel R.

Job Details: 12/01/2022

Custoemr complaint unit is not drying. I found the unit is heating and thubling andf blowing. I went outside to check vent and the vent was clogged up because the door is hard to open. The customer needs to replace the vent door. I did fine drum was off the wheel i reseated drum but the unit needs to get a handyman to replace the door which is the main issue. Unit is good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Littlestown, PA 17340

Sal R.

Job Details: 12/01/2022

CX complaint was that the FC LED was out. I found that the LED failed. I replaced the FC LED and unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rockville, MD 20853

Julian H.

Job Details: 12/01/2022

CX complaint about unit not sounding confirmed issue went to test mode no errors reset power for 1 min same result issue with speaker on ui replaced ui from preid unit is back to normal working fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Carlisle, PA 17013

Andrew S.

Job Details: 12/01/2022

"Per previous tech I was able to access and repalce the control, harness and thermistor. I was unable to test the unit due to it being in the storage room of a RAC. job complete"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Harrisonburg, VA 22802

Danny R.

Job Details: 12/01/2022

i checked tohe fuses and elelemnt they aarent getting power . timer is making wierd noises and motor hums will need thwse parts; ordrng 1 279827 (motor) and 1 W10846428 (timer) and 1 WPW10117655 (push to start) and 1 WPW10476828 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Richmond, VA 23233

Jerod R.

Job Details: 12/01/2022

new tub was twisted reoreded; ordrng 1 w11409866 (tub)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near Suffolk, VA 23436

Anthony D.

Job Details: 12/01/2022

cx complaint unit randomly shuts off like the breaker is tripping but does not trip breaker tried to duplicate issue for 20minutes with cx was unable to duplicate called techline spoke to rob was advised was advised that if issue is unable to be replicated unit is working as designed

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Dillsburg, PA 17019

Sal R.

Job Details: 12/01/2022

CX complaint was that the unit was not heating correctly. I foun d that the with using a thermacoupling the unit is opperating as designed. I found CX was kkeping temps with old metal winding thermomitor. I was able to usea digital thermacoupling to show CX the swing in temps on new enargy efficant unit . I did calibrated the unit 15 degrees up per CX request. UNit is with in the 1st 30 days of ownership. UNit test good.

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Dillsburg, PA 17019

Sal R.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Alexandria, VA 22306

Lloyd B.

Job Details: 12/01/2022

"Cx complained the unit did not operate. Inspected the unit and found no error codes and it passed each step in diagnostics. Cx said on the normal setting, it does not agitate. Put it on normal and it agitated. Cx instruct has not been fufilled. Cx instruct"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Leesburg, VA 20175

Ricky E.

Job Details: 12/01/2022

customer stated that the lower rack had cracked wheels. verified issue unit will need wheel assys; ordrng 2 WPW10082868 (dishrack wheel)s

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Myersville, MD 21773

Justin S.

Job Details: 12/01/2022

cx says the unit stopped working miud cycle and left water in the bottom of the unit. was able to cancel the cycle and the water drained out. filled the unit with water and saw the water is white(pic). drained the unit and it is draining very slowly. drain tube ran on the outside of the unit causing the3 line to pinch. reseated the hose and tested. the unit is now draining good. the unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Bryans Road, MD 20616

Robert A.

Job Details: 12/01/2022

Cx complaint that the unit is not starting at all. I inspected the unit and confirmed the complaint. The control board is not getting any voltage (.38v). I checked the outlet and there no power there either. I checked the circuit breaker in the basement and the breaker tripped. I restored power and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Great Falls, VA 22066

Jason A.

Job Details: 12/01/2022

CX comaplint FRIDGE water leaks from RC cover & warm temps. FC temps good. Found RC evap completely iced up. Cleared all ice & test thermisters - measured resistance at main control. Evap insulator is cracked & UI non-responsive. Left door closer spring stretched & causes noise - doesnt close door fully. JJ to return. Parts in stock > JJ; ordrng 1 WPW10739408 (cntrl-elec (item5) 4 upr mrlbro) and 1 W10565852 (harns-wire item4) and 1 W10555478 (insulation item5) and 1 W10667607 (thermistor RC item14) and 1 W11411871 (UI item32) and 1 W10121046 (cam spring LEFT 36)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Silver Spring, MD 20906

Andrew H.

Job Details: 12/01/2022

"Cx complaint unit is not dispensing water. Tested dipenser, no water came out, ice maker is making ice. Pulled out unit, inspected water line, found no kinks or blockages, opened RC and removed cover, inspected valve, disconnected water dispenser line, no water leaked from dispenser, actived valve, valve delivering water. Removed dispenser line, found ice causing blockage. Melted ice to clear blockage. Re-assembled unit. Noticed void in door liner, as a precaution installed, shim on door. Unit is now working properly."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Carlisle, PA 17013

Andrew S.

Job Details: 12/01/2022

Per previous diag I was able to access and replace the valve and tub ring. i was unable to test unit due to being in the storage room of a RAC. Job complete

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL04

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 12/01/2022

Mullion not reaching fitting slot removed and replaced the mullion tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Alexandria, VA 22315

Lloyd B.

Job Details: 12/01/2022

Cx complained the unit did not dispense ice. Inspected the unit and found the auger motor coupler teeth are broken. Unit needs new auger motor coupler; ordrng 1 WP2220458 (auger motor coupler)

We serviced a

WHIRLPOOL HOOD

Model KIRD801XSS3

Near Elkton, MD 21921

Alexander W.

Job Details: 12/01/2022

Cx stated unit not working at all cx wanted to try a switch they had supplied switch not issue issue is with fan switch module now power to switch. Switch is NLA cx paid 120 by check

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charles Town, WV 25414

Ezra M.

Job Details: 12/01/2022

"replaced lower wire harness, ran diagnostic cycle, completed normally,no errors."

We serviced a

KITCHENAID DBL WALL OVEN

Model KOSE500ESS20

Near Dover, DE 19904

Michael E.

Job Details: 12/01/2022

"CX complaint: oven temps off. Tested and verified complaint. It preheats perfectly. After that, while set on 350, it drops as low as 320 and as high as 380. Ordering oven control. Cannot reschedule due to few left on system.; ordrng 1 W11448962 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ricardo S.

Job Details: 12/01/2022

"Cx compalins about a rattling noise.. inspected unit, the noise comes from underneath the unit.. when i push the unit the noise go away, so i raise the front wheels and now the unit does not make any rattling noise"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 12/01/2022

Replaced cntrl board.. unit tested . normal cycle working ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Springfield, VA 22153

Carl R.

Job Details: 12/01/2022

"Cx complaint is, Not Cooling - Refrigerator Section - Refrigerator. Found frost on the freezer back wall and ordering right door gasket due to torn gasket and thermistor improperly reading. Ordering gasket and fan motor with harness ; ordrng 1 W10846057 (Gasket) and 1 W11249952 (Fan motor with harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Waynesboro, VA 22980

Danny R.

Job Details: 12/01/2022

unit checks ok nothing wrong with you checks ok;

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS00

Near McLean, VA 22101

Emmanuel R.

Job Details: 12/01/2022

"Cs door arent sealing properly, confirmed complaint. I found all 3 door gaskets are torn and in bad shape. LH,RH rc doors and fc door . Icicles and frost building up. Also the icemaker is not making ice. Customer would like to replace all the gaskets and icemaker. Collected payment in full.; ordrng 2 8201809 (gasket-fip)s and 1 2309216 (gasket-fip) and 1 WPW10277450 (icemaker)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Falls Church, VA 22042

Christian C.

Job Details: 12/01/2022

Cx complaint unit is not heating and there is a burning smell. Inspected unit and found waveguide cover melted and thermal event in wave guide. Called safety. Called techline. Unit non-repairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chambersburg, PA 17202

Bernard M.

Job Details: 12/01/2022

"Cx complaint the unit doesn't make ice. Ran test 44 and the icemaker didn't harvest. Removed bin and out cover and found ice stuck in between the bail arm and tray. Removed all ice and any debris, ran test 44 and it harvested, ran test 45 and it filled with water. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Waynesboro, PA 17268

Bernard M.

Job Details: 12/01/2022

Re-ordering vent due to damper being broken. Once part is in contact cx to reschedule; ordrng 1 w11318807 (vent housing)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near East York, PA 17402

Drew B.

Job Details: 12/01/2022

just replaced run cap and no need for control tested and no issues checks good

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Finksburg, MD 21048

Brian R.

Job Details: 12/01/2022

replaced parts ordered and tested unit with cx. no leaks seen. opened door a few times and only water on floor or dripping was running down and behing door. cx will try a few cycles and see how unit does. job complete.

We serviced a

JENN-AIR OVEN

Model JJW2827DB00

Near Potomac, MD 20854

Roberto I.

Job Details: 12/01/2022

"CX complaint oven not working F2E1 on display.Confirmed error, unable to run diagnostic. Removed control panel, found all connections ok. Replaced control panel using pre id part. Ran 350F bake cycle on both ovens. Unit worked as designed. Collected 1127.09"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608EBS01

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 12/01/2022

"Replaced LEd kit, all lights working ok"

We serviced a

UNKNOWN HOOD

Model WVU37UC0FS1

Near Haymarket, VA 20169

Daniel J.

Job Details: 12/01/2022

lights not working removed cover panel found connectors not connect going to right side led plugged in tested both lights now working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Millersville, MD 21108

Dustin F.

Job Details: 12/01/2022

"CX complaint: Freezer Door adjar, not closingInspected unit, confirmed complaint. Found Railstop was stuck, preventing the rail from receeding all the way when the door shut on the left side. Adjusted railstop, tested unit, doors and unit now work as intended. took picks for proof."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 12/01/2022

"sr# 7735178788Confirmed cx complaint unit not starting cycle. Found 'start/pause' button on UI not functioning properly, will not register when you hould your finger down to 'start' cycle, just beeps over and over. Replaced with pre-id'd part, issue persists. Unit functions when tested in diagnostic mode but something in the control is prohibiting the UI from registering that your finger is being 'held' down instead of tapping it. Techline advised ordering control and confirming lid lock function on return with new control. Ordering control.; ordrng 1 W11429620 (control)"

We serviced a

MAYTAG WASHER

Model mvwb835dw4

Near Portsmouth, VA 23701

Zachery R.

Job Details: 12/01/2022

"cx complaitn unit making loud noise and going off balance. checked unit, unit displaying f7e5, f7e9. checked gear case,cleasred codes, come to find oil leaking from bearing onto slider and clutch. quoted cx, cx unsure for repair atm. advised ticket is open for 30 days. cx paid $120 service call"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Allen, VA 23060

Thomas B.

Job Details: 12/01/2022

Inspected unit found gearcasr oil leaking from the center post above the splutch ordering new gearcase assy; ordrng 1 W11449840 (Gearcase)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 12/01/2022

Cx complaint unit is not working properly inspected unit found unit leaning to the right rear removed and replaced the suspension rods tested and inspected for proper use unit now functions normally charged 360.52 cx paid by CC.

We serviced a

MAYTAG DRYER

Model MHW3505FW1

Near Deale, MD 20751

David J.

Job Details: 12/01/2022

CX complaint wanted us to clean her dryer vent out. Explain to customer we do not do vent cleaning. She was under the impression that we did CX cancel the appointment no work was performed.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Norfolk, VA 23505

Carl A.

Job Details: 12/01/2022

"cx complaint of oven not working,checked unit to find correct power coming to unit 120 on L1,120 on L2 , 235 across L1&L2,ohmed out element at 25 k ohms,powered unit up bake element reciveing 211vac power, found connector on element not fully seated reseated connector on element,tested unit works as"

We serviced a

JENN-AIR COOKTOP

Model JED3536GS01

Near Ashland, VA 23005

Thomas B.

Job Details: 12/01/2022

Cx complaint unit is not working properly inspected unit found led light for switch hot surface is on ordering infinite switches ; ordrng 2 W10917724 (switch-inf)s and 1 W10843843 (switch-inf left rear) and 1 W10911303 (switch-inf) and 2 W11129442 (switch-inf)s

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gaithersburg, MD 20879

Julian H.

Job Details: 12/01/2022

replaced sump couldnt tested unit was uninstalled

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 12/01/2022

"Installed parts to complete the repair, verified all led functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Washington, DC 20016

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked unit and found compressor not to be coming.starter is working properly.unit will need a new compressor.W11547313 special order W11504431 59 tribles W11504416 15 tribles W11506621 56 tribles W11506635 100 tribles; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Laurel, MD 20708

Israel R.

Job Details: 12/01/2022

"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud scheduled with office for repair.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506635 (coupler) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBW03

Near ,

Chris B.

Job Details: 12/01/2022

leon sr#7735172056 stated unit is fully fuctional at the moment and jazz boards can be sparatic to replace jazz board ; ordrng 1 W11524469 (control)

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Marriottsville, MD 21104

Brian R.

Job Details: 12/01/2022

replaced part ordered and tested and checked unit. was able to go through all settings and start a load and run all functions. unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Rockville, MD 20852

Julian H.

Job Details: 12/01/2022

CX complaint about unit taking almost half an hour to end cycle when is only 1 min left on display put unit on test mode no errors found but when unit was doing final spin drain pump vibrates & hums really loudly pump is causing cycle not to drain properly & extend lenght of cycle need part; ordrng 1 W11458345 (drain pump) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Herndon, VA 20171

Richard B.

Job Details: 12/01/2022

"No apt number , Called conntact and he will call once he figures out what the unit number is, RB"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Dover, PA 17315

Sal R.

Job Details: 12/01/2022

CX complaint is that the unit is not completing a wash cycle. I found that the unti had aF8E1 error code. I foujhd the cold side is not opening. I attempted to inspect the valve and found that the supply valve should be replaced. I advised CX to have a licenased plumber inspect the valve and before next visit. I have set a retun date for 12/8; ordrng 1 W11038689 (Water inlet valve 55 @ tribs)

We serviced a

KITCHENAID OVEN

Model KEBK171BSS00

Near Rockville, MD 20850

Julian H.

Job Details: 12/01/2022

CX complaint about nothing working after power outage remove console confirmed control thermal fuse open replaced with preid & working

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Falls Church, VA 22041

Lloyd B.

Job Details: 12/01/2022

"Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heats and cycles. Job complete; ordrng 1 WP279843 (element), used 1 WP279843 (element) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/01/2022

"replaced heater, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS1

Near Gloucester, VA 23061

Justin W.

Job Details: 12/01/2022

arrived to find incorrect model number. advised cx to call lowes contract and have us dispatched under correct mod serial. cx agreed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Staunton, VA 24401

Danny R.

Job Details: 12/01/2022

cant get to unit; schdld next appmnt for 12/2 FRI !

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Bumpass, VA 23024

Eric F.

Job Details: 12/01/2022

"Confirmed cx complaint unit freezing up in ice maker. Found ice maker fill tray with ice blockage, fill tube not frozen over or obstructed. Noted that unit has low water pressure through door, water flowing in at low rate. Removed filter, flow rate increased noteably. Low water pressure to ice maker can cause freezing issues, water trickles in and freezes in the line/resservoir. Cx states he has known issues with water/pressure sediment in the home and is getting them addressed, advised him to minitor water flow from door and change/remove filter as necessary to prevent problem from reoccuring."

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Dillsburg, PA 17019

Sal R.

Job Details: 12/01/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Indian Head, MD 20640

Robert A.

Job Details: 12/01/2022

Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the compressor is not running. It just buzzes and stop every few minutes. I replaced the start device and it did not same thing. The unit needs atleast a new compressor. I'm ordering a compressor kit and evap for the return visit.; ordrng 1 W11598434 (evap) and 1 W11574734 (compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake Beach, MD 20732

David J.

Job Details: 12/01/2022

CX complaint unit is not dispensing water arrive to unit and customer showed that waterline had a kink in the hose. Remove back panel and straighten waterline and removed. Kink placing it back tested water and still had no water coming out. Went under sink and found waterline was turned off turned waterline on attempted to dispense water. Water is now coming out Ran about 6 cups of water. No more air in the line. Unit is now working as designed job complete

We serviced a

KITCHENAID RANGE

Model KGSS907SSS02

Near Hyattsville, MD 20782

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not working properly.inspected unit and found both broil and bake to work properly.all burners are working properly.found gfi switch to be bad and cause unit to trip.unit is good.tried calling safety but they were closed

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Norfolk, VA 23513

Carl A.

Job Details: 12/01/2022

"cx complaint of unit taking too long to pre heat ,checked incoming power 120 on L1,120, L2 across 245 F5E1bake element 23.6 ohms , temp probe1069 k ohms ,broil element 16.6 k ohms ,avg temp 343, calibrated unit by 15 dregrees ,tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Frederick, MD 21703

Ricardo S.

Job Details: 12/01/2022

Replaced freezer door.. unit tested and dispenser working ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gloucester, VA 23061

Justin W.

Job Details: 12/01/2022

cx complaint no ice. checked unit to find error code e5 on ice maker. reset unit by unplugging and plugging back in confirmed ice maker completed harvest. found ice maker fill line frozen. ohmed out heater at 60 ohms. thawed line and ran test 45 to fill. ice maker filled. advised cx to give 3-5 hours for first dispatch and 2-3 days to fill bin. advised to call back if ice maker remains inoperable. unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 12/01/2022

"Installed qty 2 fridge door gaskets, leveled the unit, verified all unit functions for proper operation...working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Glen Allen, VA 23060

Joseph D.

Job Details: 12/01/2022

"cx complaint unit making noise, confirmed complaint, found loose belt squeeling and interfering with water level, replaced and unit working properly; ordrng 1 W11239857 (belt DJ), used 1 W11239857 (dj truck stock LOOK belt) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Warrenton, VA 20187

Daniel J.

Job Details: 12/01/2022

light staying on when not in use replaced switch turned unit on and let heat and waitied lights went back off

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ4

Near Laurel, MD 20723

Israel R.

Job Details: 12/01/2022

Customer complaint unit is not turing off the cooktpop lights. I tested power and the unit is not turning off power even when it says off. the unit has a bad board. Unit needs control. Owes 110 on return.; ordrng 1 W11552018 (Control board 56.00)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 12/01/2022

"Confirmed cx complaint unit making excess vibrating noise, door handles loose. Tightened handles. Found condensor fan vibrating due to unit not being properly level. Leveled unit, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Richmond, VA 23228

Jonathon C.

Job Details: 12/01/2022

"cx complaint, lid lock issue. tested unit, verified complaint. found lid lock working normally but when the motor rotates counter clockwise, the lid lock sounds like a machine gun and the unit throws a lid lock code. ohm'd lid lock with MR help. readings were correct but according to tech sheet, on the wrong pins. possible its a lid lock issue but we're pretty confident its a short on the control.; ordrng 1 W11611306 (control) and 1 W11307244 (latch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bowie, MD 20720

Shawn D.

Job Details: 12/01/2022

"cx complaint unit is leaking under unit in front might be coming from the back he said. inspected unit freezer no ice build, inspected frodge found water/ice build up on floor. pulled unit out and found drain is clogged and could be causing the leak out the front middle bottom. cleared drain tube removed ice/water in fridge sectoin cleared condenser and told cx to keep an eye on unit incase still leaking. unit is good"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW1

Near Arlington, VA 22207

Emmanuel R.

Job Details: 12/01/2022

"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Rockville, MD 20852

Julian H.

Job Details: 12/01/2022

We serviced a

KITCHENAID RANGE

Model KGSS907SSS02

Near Hyattsville, MD 20782

Samuel R.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS01

Near Moseley, VA 23120

John P.

Job Details: 12/01/2022

Installed mag and inverter tested working as designed.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Hampton, VA 23661

Carl A.

Job Details: 12/01/2022

"cx complaint of unit not drying dishes,ran unit through dia to find no error codes at this time,checked to find heating emelment conncetor on board not fully seated,reseated connector clamped amp on line started at 8.1 amps and drops to 3.1 water temp at 115 degrees called techline spoke with Butch unit working as designed"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Hampton, VA 23661

Carl A.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 12/01/2022

"CX complaint no wash, upper rack broken. Ran test mode, found 4-3 and 7-1 errors. The wash notor didn't run. Confirmed 120V supplied by the control to the rmotor. Confirmed broken adjuster on upper rack. Ordering sump/motor assy W11087376 and adjuster kit W10712395. Return visit 12/12/22; ordrng 1 W11087376 (sump/motor assy) and 1 W10712395 (adjuster kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Carlisle, PA 17013

Andrew S.

Job Details: 12/01/2022

"Per previous tech I was able to access and repalce the control, harness and thermistor. I was unable to test the unit due to it being in the storage room of a RAC. job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Reva, VA 22735

Robert W.

Job Details: 12/01/2022

CX Complaint is the unit isnt washing. Inspected unit and found error codes for motor and heater. unit wont wash and heater not coming on. ORdering control and sump.; ordrng 1 W10906426 (Control)

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Waynesboro, PA 17268

Bernard M.

Job Details: 12/01/2022

"Cx complaint the unit doesn't clean dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test and unit filled but no actve sump. Replaced sump using pre-id parts, ran test and unit completed test without any further issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Hagerstown, MD 21740

Ken M.

Job Details: 12/01/2022

Belt replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lanham, MD 20706

Shane B.

Job Details: 12/01/2022

cx complaint is the unit not starting at all. confirmed complaint. nothing works when start button is pressed. i found no thermal damage at the terminal block. 120vac on each leg but when checked from L1 to L2 i have 1.6vac. issue is the power supply. i showed the cx this and she is going to have outlet and breaker looked at. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Davidsonville, MD 21035

Shane B.

Job Details: 12/01/2022

"cx complaint is the unit shaking violently. cx found shipping bolts were not removed when unit was installed. he said its working much better now but wants to make sure nothing was damaged. i checked for codes and found F8E1. cleared code, ran service cycle. unit completed cycle with no issues. ran each water valve, all have good flow. hot and cold suply are hooked up correctly. cleared pressure hose, it didnt seem blocked. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Gloucester, VA 23061

Justin W.

Job Details: 12/01/2022

cx complaint lights flickering. checked unit to find serial outside of service pointer. charged cx 120 diag and 45 for labor. jumpered over fc led and lower right side led. lights came back on. cx paid in full with card

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48QMB01

Near Edgewater, MD 21037

Shane B.

Job Details: 12/01/2022

cx complaint is the unit not cooling. cx said another company worked on unit and said it has a SS leak. when i arrived unit was running. temp in FC was 41. compressor is running but buzzing a lot and is very hot. condensor fan is not running. compressor pulling 1.2amps. condensor fan only gettingn 7vac. control board in top of unti is beeping. 2 short beeps then a puase then it repeats. evap has only a small amount of frost at top. evap fan is not running. it turns half a rotation then stops then moves a little bit again. with evap fan unplugged condensor fan starts running. i called techline they advised replacing evap fan and control board with kit from service pointer. SR#7735172247. cx paid in full for repair. schedule when parts are avaiable. techline advised leaving unit powered off.; ordrng 1 W10818296 (control kit) and 1 W10822580 (evap fan motor)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Carlisle, PA 17013

Andrew S.

Job Details: 12/01/2022

Per previous diag I was able to access and replace the valve and tub ring. i was unable to test unit due to being in the storage room of a RAC. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Wrightsville, PA 17368

Drew B.

Job Details: 12/01/2022

cx complaint tht unit is not cooling naf making loud buzzing sound from the compressor checked starr device found no change and found bad lockd compressor. will need 2 count for return; ordrng 1 WPW10143759 (filter) and 1 WPW10466675 (compressor) and 1 LOOK (LOOK) and 1 SSTECH (ss tech) and 1 2count (2 count)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Frederick, MD 21704

Ricardo S.

Job Details: 12/01/2022

"Cx complains abnout a vibration noise, inspected unit, the whole unit vibrate, the blower wheel housing is full of lints .. cx need to clean the dryer vent. blower wheel is clear.. unit tested and working ok"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Elkridge, MD 21075

Robert L.

Job Details: 12/01/2022

"installed new evap harness and thermistor, unit was running good on arrival , tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Severna Park, MD 21146

Alexander D.

Job Details: 12/01/2022

"cx complaint rc light is dim and water dispensing slowly and icemaker not working intermittently. seems icemaker issue is because of low water pressure, ice container full of almost normal sized cubes. cx mentioned they get tiny cubes sometimes. noticed filter needs changed and cx had a new one. replaced filter and that seemed to help water flow a little but still slow coming out of dispenser. checked water supply. turned shutoff valve off to disconnect water supply and when i turned it back on i have no water coming out now. seems water flow issue is in shutoff valve. replaced rc led, light working properly now, and advised cx to call plumber to correct water supply and call back if its still slow coming out of dispenser. quoted 338.53, paid in full with c/c."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bealeton, VA 22712

Robert W.

Job Details: 12/01/2022

Cx Complaint is the unit isnt starting. Inspected unit and found the door switch has failed keeping unit from staring up bye pass switchg and unit still not starting found thermal fuse failed.; ordrng 1 WP3392519 (Thermal fuse) and 1 WPW10237959 (Door switch)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Rochelle, VA 22738

Eric F.

Job Details: 12/01/2022

"5407185657 Wife Cell4349807458 Husband Work#Ordering components to address crush damage to unit. Motor receiving power but non functional, blower wheel seized on motor shaft. Ordering motor, blower wheel and control incase it has been damaged by electrical feedback. UI mounting tabs broken by crush damage, potential damage to harness from crush damage. Job will be a near complete dryer rebuild, requesting 2 count cabinet replacement time, requesting job be put on me at end of the day. ; ordrng 1 W11364931 (motor) and 4 49621 (foot)s and 2 W11315726 (panel)s and 2 W10653662 (foam pad)s and 1 W11215531 (base) and 1 W11491749 (front panel) and 1 W10908007 (medallion) and 1 WPW10460919 (top) and 1 W11384512 (console) and 1 W11310055 (harns-wire) and 1 W11310027 (bracket) and 1 W10208198 (bracket) and 1 W11299300 (bulkhead) and 1 W10673493 (bulkhead) and 1 WPW10211911 (housing) and 1 WP697772 (blower wheel) and 1 W11512515 (control) and 1 look and 1 WPW10211911"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hershey, PA 17033

Fred G.

Job Details: 12/01/2022

c x complaint unit is making a buzzing sound from behind unit. pulled ;lnunit out and removed rear cover and found suction line was rubbing on back panel. was able to slighty bend pipe out of the way and placed sealer on it to stop it from happening again. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, VA 20152

Richard B.

Job Details: 12/01/2022

"CX complant. Door falls down .Inspected unit and found door falls down if not supported,.Heater has stainless steel gromets indicating unit has updated heater . Unit will need left and right hinges. Advised CX until hinges are replaced door should be supported if opening and closing . Further work needed .Not in stock RB; ordrng 1 W11573703 (hunge left) and 1 W11573702 (hinge right)"

We serviced a

UNKNOWN HOOD

Model WVU37UC0FS1

Near Haymarket, VA 20169

Daniel J.

Job Details: 12/01/2022

lights not working removed cover panel found connectors not connect going to right side led plugged in tested both lights now working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 12/01/2022

"CX Concern the unit not cooling , found fc evap harness backed out and not allowing heater to come on .. reseated , cleared ice and ordering harness ..; ordrng 1 W11581973 (fc harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Seven Valleys, PA 17360

Sal R.

Job Details: 12/01/2022

"I was able to access and replace all parts. I then ran a test cycle and found the unit to be opperating as designed. UNit completed auto test and I found no further error codes in diag, UNit test good."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Mount Airy, MD 21771

Justin S.

Job Details: 12/01/2022

cx says there is water in the tub at the end of the quickwash cycle and only the quickwash cycle. no error codes in memory. control replaced 2 weeks ago for this issue. ran the diagnostic test and the unit is filling draining spinning and agitating. ran the manual test and same. checked the quick wash cycle and found the spin is turned off. turned the spin on and the cx wants to try a wash

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Arlington, VA 22201

Eric W.

Job Details: 12/01/2022

cx complaint was ice maker not making ice comfrim complaint by tested the ice maker by holding the reset bottom nothing happen the tested volts got 120 volts replaced the ice maker

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