We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Laurel, Maryland 20708
Israel R.
Job Details:
12/01/2022
"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (coupler) and 1 W11506619 (Coupler) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
12/01/2022
"cx complaint unit leaking from left side, checked unit, ran heavy cycle, unit started leaking about midway through. checked wax vent fan and dispenser, both are good, come to find leak coming from gaskets, ordering both gaskets to complete repair.; ordrng 1 W11483553 (gasket) and 1 W11414078 (seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Crofton, Maryland 21114
Dustin F.
Job Details:
12/01/2022
"Cx complaint: Freezer Light Not WorkingInspected unit, confirmed voltage to lightbulb, also confirmed Door switch functionallity and voltage going to door switch. Found Light Bulb Defective. Ordering Replacment BULB W11518235; ordrng 1 W11518235 (Light Bulb) and 1 LOOK (LOOK) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID FREEZER
Model KRFF300ESS01
Near North Bethesda, Maryland 20852
Roberto I.
Job Details:
12/01/2022
"Replaced parts, and also used a clamp (w488878) from v/s. Cycled icemaker, it filled ok and didn't leak.; ordrng 1 w488878 (clamp (RI van stock)), used 1 w488878 (clamp) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Crofton, Maryland 21114
Dustin F.
Job Details:
12/01/2022
"CX complaint: Middle Rack was broke and couldnt go back inInspected unit, found the adjuster had come loose off the rack, Readjusted the adjuster since there was no damage. tested unit, unit working as intended.; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Kensington, Maryland 20895
Roberto I.
Job Details:
12/01/2022
"CX complaint icemaker rarely makes ice.Ran test 120, the icemaker cycled very noisy and got stuck on 02. Removed part, found it broken. Fill tube heater ok. Ordering icemaker W11557000. Cx paid in full ($406.28 with check # 4661); ordrng 1 W11557000 (icemaker)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
12/01/2022
"CX COMPLAINT THE WASHER TEARING CLOTHES SEEN BASKET RUSTING AND ROUGH SPOTS ON SPIN BASKET; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (Whirlpool Washer Drive Block) and 1 285565 (agitator assy,comp)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Silver Spring, Maryland 20906
Julian H.
Job Details:
12/01/2022
CX complaint about unit having an issue with dispenser when trying to get ice will get water thru dispenser only happens randomly was able to confirmed issue tested pads on test 9 responding to test remove ui & confirmed connections siting all the way tight problem with ui & pads also CX states that water pressure is low confirmed took filter out 7 pressure is back ordering filter head CX will have a filter by the time we replace parts; ordrng 1 W11089931 (ui) and 2 WPW10346924 (pad)s and 1 W11194438 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Kensington, Maryland 20895
Andrew H.
Job Details:
12/01/2022
"Cx complaint is unit still has frost build up on top middle of door and top front middle of freezer cabinet after door replacement. Called WP TL, after speaking with representative and sending detailed photos of unit, representative recommeded another door replacement. Representative stated if third door does not reconcile issues, unit will need to be replaced. Inspected new freezer door, discovered plastic washer/spacer on bottom of hinge was no longer present, causing metal to metal contact between freezer door and bottom hinge. Installed new washer from loose spares in van. FC door (W10803965) is temporarily out of stock, will contact cx to schedule replacement when door is available.7734376151; ordrng 1 W10803965 (FC door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Silver Spring, Maryland 20906
Andrew H.
Job Details:
12/01/2022
"Cx complaint unit is not making ice. Inspected FC, measured cabinet temp at 0 degrees F, forced harvest cycle, ice maker dumped full tray with full size cubes, noticed poor water flow from fill tube at beginning of cycle, checked water dispenser, also exhibiting poor flow. Checked water line, line is connected with piercing valve, this is likely cause of poor flow. Based on full tray upon arrival, determined issues are caused by bad ice maker. Ordering ice maker (W11546935), scheduled return job for Monday 12/12/22; ordrng 1 W11546935 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, Maryland 20906
Julian H.
Job Details:
12/01/2022
CX complaint about unit not washing put unit on test mode error F4E3 motor not running let auto testrun confirmed water on unit also motor receiving 120vac but not running need sump/motor scheduke with office for tomorrow; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Norfolk, Virginia 23503
Carl A.
Job Details:
12/01/2022
"cx complaint of unit making loud noise when ice maker fills,checked unit unit to fin noise coming from water vavle when it fills the vavles is internaly failing ordering parts needed for repairs; ordrng 1 W11548540 ( ICEMAKER) and 1 W11548535 ( VALVE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
12/01/2022
"cx complaint unit leaking, inspected all water lines, found no evidence of breaks in lines, found crack in drain pan, and calcium deposits in machine compartment, power cord crushed, and no water supply in store to test further.; ordrng 1 WPW10655368 (pan-drip) and 1 W11563716 (harness)"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, Maryland 20815
Samuel R.
Job Details:
12/01/2022
"cx complaint unit is loud.inspected unit and could comfirm.found unit to be squeeking from bad rollers.also found blower wheel to be making a tapping sound.upon further isnpection found unit dor assembly to be faulty and cause unit to properly close.cause door to scrape paint off cabinet.unit will need blower wheel, dryer repair kit and door assembly.will get touch up piant to prevent unit rusting on scrape marks 4392067 100 tribles 72017 49 tribles W11465962 special order; ordrng 1 W11465962 (door assembly) and 1 4392067 (dryer repair kit) and 1 72017 (paint) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, Virginia 22554
Tanner B.
Job Details:
12/01/2022
"Installed new drive motor, splutch and belt. recalibrated unit and ran diag.. unit still wobbling and making noise, needs new gearcase.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 look (look)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Kensington, Maryland 20895
Roberto I.
Job Details:
12/01/2022
Cx complaint frost build up on evap cover. Confirmed light overfrost on evap
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Norfolk, Virginia 23503
Carl A.
Job Details:
12/01/2022
"cx complaint of unit not working,checked unit to find error code F4E3,F7E1,found sump and motor to have failed,installed pre id part and found there to be a defect in the seal reordering sump and motor; ordrng 1 W11025157 (Dishwasher Pump & Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM4
Near Virginia Beach, Virginia 23452
Austin D.
Job Details:
12/01/2022
cx complaint the top rack is not staying in place. checked the unit and found that the top rack parts are worn out to the point where the rack will not stay in place. ordering all rack parts needed to resolve the issue.; ordrng 4 WPW10350401 (adjsuters/wheels)s and 2 WPW10195623 (track)s and 2 WPW10195622 (stop clip)s and 2 WPW10505751 (wheel tub)s and 1 WPW10491331 (spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, Virginia 23236
Chris B.
Job Details:
12/01/2022
cx comp unit will freeze food in rc insp unit conf cx comp found rc at 29 degrees apon arrival and unit set to 3 degrees in fc and 39 in rc found therm in range and unit is working evap has good frost pattern other than looking like soemthing had happened prevoisly due to ice ball in top right corner thawed ice ball unit will UI W11542754; ordrng 1 W11542754 (UI)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
12/01/2022
found codes after turning power back on of F2E1 UI Stuck Key FAE2 Vent fsan electric problem. unit has 120 at box as well as control; ran a auto test on unit then started a normal cycle to let unit fill and drain. unit ran through modes. units colsle cover is pealing up as well. per codes and running issues i will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11410063 (Control Re order) and 1 W11414079 (UI Housing) and 1 W11413965 (Panel) and 1 W11414073 (Vent Fan Re order)
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Upper Marlboro, Maryland 20772
Robert A.
Job Details:
12/01/2022
"Cx complaint that the unit is freezing food in the upper area of the RC and the IM is not working. I inspected the unit to confirm the complaint. I found the RC is set to 37degrees, the temp reading is 36degrees. I tested the damper in test 3, it opened and closed well and the airflow was good. I ran test 43 for the IM and it gave a 23 code. I checked the harness at the bottom of the FC door. The harness is damaged and needs to be replaced. The unit will need a new FC door to resolve the issue. I'm ordering the part for the return visit. I collected the service call fee by CC.; ordrng 1 LW10839911 (FC door 707.23)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Fort Washington, Maryland 20744
Robert A.
Job Details:
12/01/2022
"I installed the ordered parts and tested the unit for the cx. The bulb has now blown, I replaced the bulb and tested the unit for the cx. The unit is working as designed.; ordrng 1 8206232A (bulb_ VS RA), used 1 8206232A (bulb_ VS RA) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Newark, Delaware 19713
Andrew W.
Job Details:
12/01/2022
"Cx complaint is washer will not spin. inspected and verified complaint. tried to spin the tub by hand and had a lot of resistance. checked for error codes and found F7E1 basket speed fault, F0E5 off balance load detected, and F0E2 oversuds condition errors. everything looked fine under the unit so went to take the inner tub out to see what could be causing the resistance and the inner tub split in two. the drive hub was removed and went to lift the tub out and the base stayed but the top and side of the tub came off, documented with pics. ordering inner basket, drive hub, splutch, and gearcase just in case the defective basket caused damage to it. returning with the actuator just in case since a test cycle was not done in this condition. cx will call when OS part arrives to reschedule.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub kit) and 1 W11454734 (gear case) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL DRYER
Model WGD7120HC1
Near Middletown, Delaware 19709
Michael E.
Job Details:
12/01/2022
Fascia is not on my van and CX did not recieve in mail.; ordrng 1 W11419059 (Fascia)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Ettrick, Virginia 23834
Chris B.
Job Details:
12/01/2022
cx comp unit states f7e1 insp unit conf cx comp found f7e1 stored found when in agiate and when in spin mode unit will not move can hear motor trying but no starting unit will need cap W11395618; ordrng 2 W11395618 (cap)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fairfax, Virginia 22033
Demonte S.
Job Details:
12/01/2022
Console is cracked / Defective. Reordering Console. ( Any questions please check Sd Pictures.) ; ordrng 1 W11622490 (CONSOLE)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elkton, Maryland 21921
Alexander W.
Job Details:
12/01/2022
Cx stated unit not spinning out clothes inspected tested and verified cx complaint found slider defective and stator defective cannot resched at this time due to SO part. ; ordrng 1 W10915700 (Stator)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Ashland, Virginia 23005
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found error F24 pressure sensor overfill. Verfied nothing in drain pump comes on and door locks without issue. Checked for debris in line all checks good needs pressure sensor. Tried to call and collect on this cx and it went to a international directory person who didn't know what I was talking about called office for guidance was told to move on until a service call can be collected or the 271.05 for the repair Do Not Order Parts until paid ; ordrng 1 W11044866 (switch-wl)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Woodbridge, Virginia 22192
Carl R.
Job Details:
12/01/2022
"Cx complain is, Lid Not Latching - Top Load Washer. Cx is saying that the lid lock is not functioning properly. Inspection the unit for codes and found no fault codes. Put unit in quick wash and unit did nothing. Unit went to done. Looked underneath the washer and seen water type substance. See in pics. Ordering capacitor W11395618, gear caseW11449840, splutch W10721967, beltWPW10006384, actuator W11481722, wash plate W10902814, bolt W10752187.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 WPW10006384 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W10902814 (Wash plate) and 1 W10752187 (Bolt)"
We serviced a
WHIRLPOOL RANGE
Model RF374PXDW0
Near Bealeton, Virginia 22712
Robert W.
Job Details:
12/01/2022
"CX Complaint of heat coming out of oven. Inspected unit and found the oven door gasket is warn and is allowing are to bleed out bake and broil are working range is an older unit normal ware for the age. Called safety and doc issue, SR#7735117055 quoted cx on repair.; ordrng 1 3169251 (Door gasket)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Elkton, Maryland 21921
Alexander W.
Job Details:
12/01/2022
Cx stated strange noise coming from dryer inspected tested and verified cx complaint found back left drum support defective ordering two drum supports just in case. Cannot reached due to SO part.; ordrng 2 WPW10314173 (Drum support)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Portsmouth, Virginia 23707
Zachery R.
Job Details:
12/01/2022
"cx complaint no ice, checked unit, come to find defective filter cover, tested icemaker, icemaker is working as designed. ordering filter cover to complete repair.; ordrng 1 WP67006331 (cover-filt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Richmond, Virginia 23233
Jerod R.
Job Details:
12/01/2022
"tested unit foun unit had f7-e1 twice and f9-e1, unit also falls under the sp S17304, ordered needed parts to correct issue, unit was under warranty at time of sch. due to costco 2 year warranty; ordrng 1 W11416362 (sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QMS02
Near Midlothian, Virginia 23113
Jerod R.
Job Details:
12/01/2022
"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bealeton, Virginia 22712
Robert W.
Job Details:
12/01/2022
Cx Complaint is the unit isnt starting. Inspected unit and found the door switch has failed keeping unit from staring up bye pass switchg and unit still not starting found thermal fuse failed.; ordrng 1 WP3392519 (Thermal fuse) and 1 WPW10237959 (Door switch)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Arlington, Virginia 22207
Emmanuel R.
Job Details:
12/01/2022
"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, District of Columbia 20016
Samuel R.
Job Details:
12/01/2022
cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked unit and found compressor not to be coming.starter is working properly.unit will need a new compressor.W11547313 special order W11504431 59 tribles W11504416 15 tribles W11506621 56 tribles W11506635 100 tribles; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Springfield, Virginia 22153
Carl R.
Job Details:
12/01/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Refrigerator. Found frost on the freezer back wall and ordering right door gasket due to torn gasket and thermistor improperly reading. Ordering gasket and fan motor with harness ; ordrng 1 W10846057 (Gasket) and 1 W11249952 (Fan motor with harness)"
We serviced a
AMANA WASHER
Model WTW5100HC2
Near New Castle, Delaware 19720
Andrew W.
Job Details:
12/01/2022
"Cx complaint is unit has motor related error code. inspected and verified complaint. checked unit for error codes and found F6E1 UI not communicating with the ACU, F7E1 tachometer missing, F3E3 inlet water temp fault errors. tested unit and unit advanced to agitate and spin portion of test and did not spin, just hummed and threw another F7E1 error code. replaced motor from pre id and capacitor from VS. tested unit and unit is now working as designed. job complete; ordrng 1 W11395618 (capacitor AT VS), used 1 W11395618 (capacitor AT VS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WML35011KS
Near Germantown, Maryland 20874
Ricardo S.
Job Details:
12/01/2022
"the client complains that the unit stopped working, no power at all, inspected unit, power outlet 120 vac,.. main board not getting any voltage. i can not removed the upper vent by my self so i will need a helper.. 2 techs job LOOK LOOK also i don't want to make any damage in the glass top; ordrng 1 WPW10531156 (filter) and 2 techsjob (LOOK LOOK)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near Silver Spring, Maryland 20905
Israel R.
Job Details:
12/01/2022
Customer complaint unit is leaking from the freezer and light is out. I found the unit is not draining from the freezer i removed the drain tube and the tube was jammed i could not clear it. I replace the tube and now the unit is draining correctly. I found the ceqling led is dimming and needs to be replaced. Ordering LED module. 27 in stock.; ordrng 1 W11205082 (module)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rising Sun, Maryland 21911
Alexander W.
Job Details:
12/01/2022
Cx stated unit just hums inspected tested and verified cx complaint found capacitor defective leaking oil. Ordering capacitor and level foot. ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Level foot)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Middletown, Delaware 19709
Michael E.
Job Details:
12/01/2022
CX complaint: front left burner starts puffing when it gets hot. Tested and verified complaint. Ordering front left flame spreader. Scheduled next visit for 12/8 any time.; ordrng 1 W11436986 (flame spreader)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near North East, Maryland 21901
Alexander W.
Job Details:
12/01/2022
Cx stated one led is out entirely and the other is dim inspected tested and verified cx complaint found both modules defective ordering another module to get both of the modules replaced at the same time. Ordering an additional module resched when parts received. ; ordrng 1 W11527432 (Module)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North East, Maryland 21901
Alexander W.
Job Details:
12/01/2022
Cx stated long fill or no fill. Inspected tested and verified cx complaint found capacitor defective leaking oil ordering capacitor and sched for Tuesday the 13th; ordrng 1 W11395618 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Castle, Delaware 19720
Andrew W.
Job Details:
12/01/2022
"Per prior tech and sticky note, arrived to unit and called WPTL. checked for error codes before testing and found F7E7 motor not reaching target RPM. Called WPTL and spoke to Bruce SR#7735178022. Per WPTL cleared error code and tested unit manually and automatically. error code did not reoccur and unit completed tests without issue. Per WPTL checked wire harness at actuator and drain pump and did find the cover for the drain pump at the connector broken off but wires were still intact on connection. per WPTL lower harness should be replaced. Gearcase, motor, belt, and actuator were not recommended at this time but will use on return visit in case there is still an issue after replacing lower harness. cannot reschedule due to 0 stock in UM.; ordrng 1 W11545744 (lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Herndon, Virginia 20170
Richard B.
Job Details:
12/01/2022
"CX complant. Washer dosent work. Installed motor and capaciter from last diagnosis and tested unit. Unit still doing same thing. Grunts once and stops. Ordering lower harness . Further work needed, RB; ordrng 1 W11643701 (harness lower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Midlothian, Virginia 23114
Jerod R.
Job Details:
12/01/2022
"tested unit unit is not cycling properly , themistors are with in reason able range, control not allowing adjustment to 2 highest or highest setting , ordered new control; ordrng 1 W11594670 (control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Herndon, Virginia 20170
Richard B.
Job Details:
12/01/2022
"CX complant. Washe rnot working right. Prior diagnosis found unit needs control , Installed control and calibrated unit twice , Unit working as designed , Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
12/01/2022
"upon arrivalfound terminal shorted at L1 to power cord, replaced terminal, installed new cord, tested, unit working as designed. physical damage exists.; ordrng 1 W10245259 (block-term LR/VS) and 2 WP3400029 (nut LR/VS)s, used 1 W10245259 (terminal LR/VS), and 2 WP3400029 (nut LR/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
12/01/2022
"upon arrival unable to access unit unit, blocked in back corner of bunker. sealed system tech needed for return visit; ordrng 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Gloucester, Virginia 23061
Lucas R.
Job Details:
12/01/2022
"cx complaint icemaker not working, cycled icemaker, checked good, after 20 min. run time, found no frost to evap, and condensor cool to touch, unit needs sealed system repair.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Virginia Beach, Virginia 23462
Carl A.
Job Details:
12/01/2022
"cx complaint of unit not washing dishes,checked unit to find no error codes at this time found the water valve to be faiiling,replaced water vavle from v/s,asl found that the cx had low water pressure and advise cx they will need a plumber as well tested unti works as designed.; ordrng 1 W11175771 (Inlet Valve CA /VS), used 1 W11175771 (Inlet Valve CA /VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mineral, Virginia 23117
Eric F.
Job Details:
12/01/2022
Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Ordering valve.; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Clarksburg, Maryland 20871
Ricardo S.
Job Details:
12/01/2022
New home.. the stove missing the middle burner.. order part; ordrng 1 w11475513 (burner middle)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Chesapeake, Virginia 23321
Zachery R.
Job Details:
12/01/2022
"cx complaint unit making loud noises and clothes super wet at endf of cycle, checked unit, no faults present. checked gearcase, come to find oil leaking from bearing onto clutch and motor, ordering all parts to complete repair. advised cx to try lighter loads until repair is complete. and she will be contacted for return visit. cx within 8 week grace period.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W11396716 (suspension)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Richmond, Virginia 23228
Jonathon C.
Job Details:
12/01/2022
"cx complaint, lid lock issue. tested unit, verified complaint. found lid lock working normally but when the motor rotates counter clockwise, the lid lock sounds like a machine gun and the unit throws a lid lock code. ohm'd lid lock with MR help. readings were correct but according to tech sheet, on the wrong pins. possible its a lid lock issue but we're pretty confident its a short on the control.; ordrng 1 W11611306 (control) and 1 W11307244 (latch)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Falls Church, Virginia 22041
Lloyd B.
Job Details:
12/01/2022
"Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heats and cycles. Job complete; ordrng 1 WP279843 (element), used 1 WP279843 (element) from stock"
We serviced a
JENN-AIR COOKTOP
Model JED3536GS01
Near Ashland, Virginia 23005
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found led light for switch hot surface is on ordering infinite switches ; ordrng 2 W10917724 (switch-inf)s and 1 W10843843 (switch-inf left rear) and 1 W10911303 (switch-inf) and 2 W11129442 (switch-inf)s
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Great Falls, Virginia 22066
Jason A.
Job Details:
12/01/2022
CX comaplint FRIDGE water leaks from RC cover & warm temps. FC temps good. Found RC evap completely iced up. Cleared all ice & test thermisters - measured resistance at main control. Evap insulator is cracked & UI non-responsive. Left door closer spring stretched & causes noise - doesnt close door fully. JJ to return. Parts in stock > JJ; ordrng 1 WPW10739408 (cntrl-elec (item5) 4 upr mrlbro) and 1 W10565852 (harns-wire item4) and 1 W10555478 (insulation item5) and 1 W10667607 (thermistor RC item14) and 1 W11411871 (UI item32) and 1 W10121046 (cam spring LEFT 36)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
12/01/2022
Cx complaint F7E1 error. Was able to access unit and entered diagnostic to find f3e3 thermistor fault and f7e1 tachometer failure. Ran tachometer verification and didnt register and faulted out. Replaced with pre-id calibrated and tested. Ohmed out thermistor and found it reading 2.72K Ohms. Will need inlet valve to complete repair. ordering valve and cx will reach out to set return; ordrng 1 W11165546 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Charles Town, West Virginia 25414
Ezra M.
Job Details:
12/01/2022
"unit not leveling. installed shim under back left roller, leveled unit. unit on tile,; ordrng 2 4387828A (shim EM VS)s, used 1 4387828a (shim) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PHZS0
Near Dunn Loring, Virginia 22027
Christian C.
Job Details:
12/01/2022
"Cx complaint unit does not turn on and whenever it would work it makes too much ice. Inspected unit found reservoir cracked leaking water and would not fill reservoir at all. Ran through manual mode and thermistors pass, water fills but leaks, unable to test drain pump and recirculation pump since reservoir cannot get full. Evap plate good frost pattern. Tested bin thermistor reading 2.08kohms at room temp. Ordering reservoir, reservoir drain pump, and bin thermistor. Reservoir none in stock at upper marlboro and whirlpool.; ordrng 1 W11614100 (reservoir) and 1 W11542868 (reservoir drain pump) and 1 WPW10511923 (bin thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Gettysburg, Pennsylvania 17325
Bernard M.
Job Details:
12/01/2022
"Cx complaint unit leaks. Removed kickplate and ran unit on normal cycle. After removing plate found water residue on both left and right hinges and on insulation. Ran cycle for 10 min and unit didn't leak. Inspected door and found the lower door seal to be warped and loose on the right side. Also found heavy residue underneath. Ordering lower seal, once approved contact cx to reschedule; ordrng 1 W10909089 (lower door seal) and 6 WP8281217 (screws)s"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Virginia Beach, Virginia 23464
Carl A.
Job Details:
12/01/2022
"cx c omplaint of unit banging agaist the cabinet,checked unit to find no error codes at this time pulled splutch down to look and found that oil has leaked onto the splutch and is a slow leak ordering parts needed for repairs; ordrng 1 LOOK/LOOK and 1 W10919191 (washplate) and 1 W10528947 (Drive Hub) and 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W10721967 (Drive Clutch Kit)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Midlothian, Virginia 23114
John P.
Job Details:
12/01/2022
CX complaint units will stop and flash f2 e2 checked all connectors on UI nothing appeared to be out of place reseated all connectors during performing HMI test when turning selector knob unit would reset and freeze possible issue in selector nob of assembly ordering UI and control; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control)
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Raccoon Ford, Virginia 22701
Robert W.
Job Details:
12/01/2022
"Arr at CX and opened box and found the new drum is damaged, Reordered Drum; ordrng 1 W10541657 (Drum)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Mechanicsville, Virginia 23111
Jonathon C.
Job Details:
12/01/2022
"cx complaint, unit not Functioning. tested unit, founit UI unable to comunicate with control. ordering UI and control. also ordering Console for failing adhesive; ordrng 1 W11413963 (Console) and 1 W11414079 (UI) and 1 W11412300 (Control)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near New Oxford, Pennsylvania 17350
Sal R.
Job Details:
12/01/2022
CX complaint is that the unit will not complete a wash cycle. I found that the unti had a F8E1 error code. I cleared the error and ran a auto test. During the auto test I found no movment at the inlet valve. I accessed the control and found that the valve harness was not connected to the control board. I reconnected valve and ran a manule test 3 and aiuto test. I found the unit to be opperating as designed.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Smyrna, Delaware 19977
Michael E.
Job Details:
12/01/2022
CX complaint: stops in cycle. Tested and verified complaint. F3E1 error code. Ordering operating thermostat. Cannot reschedule due to lack of signal while i was with CX; ordrng 1 WP8577274 (thermistor)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Clayton, Delaware 19938
Michael E.
Job Details:
12/01/2022
CX complaint: door gasket hanging. Inspected and verified complaint. Ordering door gasket. Scheduled return visit for 12/8 PM; ordrng 1 WPW10535778 (gaskt-door)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Annapolis, Maryland 21401
Dustin F.
Job Details:
12/01/2022
"CX complaint: Water Leaking on FloorInspected unit, found spilled oxy clean and detergent from cabinet above, with watermarks on floor under unit. Ran COmponent tests, tested cold,hot, liquid bleach, and fabricsoftener valves. When testing fabric softener valve especially, i found and took pictures of water splashing down from the top of tub ring to the floor below. Found SP#W11651001 and followed the instructions, confirmed all hose connections were solid along with the valve, i also filled the unit half full and drained to confirm the standing drain pipe didnt overflow. Ordering Tub Ring for return visit per SP W11651001. Charged CX for the part per TS. CX is paid in full; ordrng 1 W11590590 (Tub Ring)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Abbottstown, Pennsylvania 17301
Sal R.
Job Details:
12/01/2022
"CX complaint in that unit is freezing food in the RC. I found that the evap coil has low to no frost pattern and that the Compressor is pulling less then 0.05 AMP's . Unit will need a sealed system reapir. I am ordering 1 compressor , 1 evap , 1 drier filter , and accoupling couplings for R600A unit. raturn has been set for 12/8 and will need to be 3 call counted due to sealed system and LOKRING required.; ordrng 1 W11580057 (compressor 16 @ tribs) and 1 W11504415 (coupling) and 1 W11504431 (coupling 56 @ tribs) and 1 W11506619 (coupling 31 @ tribs) and 1 W11546692 (evap coil 4 @ tribs) and 1 W11504449 (coupling 31@ tribs) and 1 W11506619 (coulping 31 @ tribs) and 1 W11109499 (filter drier 100 @ tribs) and 1 W11504433 (coulping 15@ tribs) and 1 W11504447 (coupling 36@ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Raccoon Ford, Virginia 22701
Robert W.
Job Details:
12/01/2022
"CX Complaint is the unit is making noise during agitation cycle. Inspected unti and found unit is making noise on back spin during agitation, Called techline SR#7735177359 techline said to check rotor and slide make sure everything is seatted properly. The rotor screw will not come off gearcase broke two bits trying to remove screw. unit will need gearcase, rotor, stator, clutch and screws; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Screws)s and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 Look (Look)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Spotsylvania Courthouse, Virginia 22551
Eric F.
Job Details:
12/01/2022
"sr# 7735178788Confirmed cx complaint unit not starting cycle. Found 'start/pause' button on UI not functioning properly, will not register when you hould your finger down to 'start' cycle, just beeps over and over. Replaced with pre-id'd part, issue persists. Unit functions when tested in diagnostic mode but something in the control is prohibiting the UI from registering that your finger is being 'held' down instead of tapping it. Techline advised ordering control and confirming lid lock function on return with new control. Ordering control.; ordrng 1 W11429620 (control)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Inwood, West Virginia 25428
Ken M.
Job Details:
12/01/2022
"Customer complaint is that the unit is not drying properly, has to run multiple cycles to dry, and is running noisy. Unit tested and noise confirmed, but unit is heating. Inspection of the blower wheel found the wheel is intact. Noise is from the rear support rollers. Customer had a vent restriction which was resolved before I got here, but there was lint/hair backed up into the unit and vent. Vent and base cleared out and rollers replaced. Unit retested and running properly. Old parts left with customer.; ordrng 2 W10314173 (support)s, used 2 W10314173 (roller) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Suffolk, Virginia 23434
Branden R.
Job Details:
12/01/2022
"cx compaint bottom rack wont roll back/door wont shut , checked unit and found back of tub where tub is tack welded togeather has failed causing part of tub to stick out causing wheels to hit and not go any further back . also has potential of unit leaking if door was able to shut and unit power on . ordering new tub for repair .; ordrng 1 W11409866 (tub)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hyattsville, Maryland 20783
Samuel R.
Job Details:
12/01/2022
replaced parts needed.there was no geasr case oil just over spilled detergent.unit is unleveled causing unit to not perform well.will habe to order suspension as two rods came bent.unitill need to have suspension changed and leveled correctly; ordrng 1 w111130362 (suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, Maryland 21014
Neil H.
Job Details:
12/01/2022
"1.9 AMP DRAW ORDERING FF EVAP,DRIER,AND COMPRESSOR JUST IN CASE NEEDED 3COUNT S.S. JOB$120 COLLECTED TODAY AND $450 DUE ON RETURN FOR LABOR; ordrng 1 W11492867 (Whirlpool Refrigerator Evaporator) and 1 W11575003 (VALVE) and 1 W10832994 (compressor) and 1 876764 (valve) and 1 978027 (valve) and 1 978026 (Whirlpool Refrigerator Service Valve), used 3 LOOK (3COUNT S.S. REPAIR) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53520CS6
Near Henrico, Virginia 23075
Jonathon C.
Job Details:
12/01/2022
"cx complaint, burning smell. replaced interlock kit from prior visit. tested unit, blew fuse, found that i hooked up the capacitor wrong, replaced fuse, fixxed wiring, tested unit, unit making loud buzzing from transformer. ordering heating overhaul. spoke to office, resched for 12/12; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10880342 (Transformer) and 1 W10138793 (fuse)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Columbia, Pennsylvania 17512
Drew B.
Job Details:
12/01/2022
replaced parts unit doens spin still after parts replced just inside agitator spins not outter tub ordering the following parts for compplete repair.; ordrng 1 W11449841 (gearacse) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11550891 (agitator) and 1 2count (2 count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wellsville, Pennsylvania 17365
Sal R.
Job Details:
12/01/2022
CX complai t is that the unit stoped cooling in both the RC & FC. I foiund the unit to be unpllugged apon arrivel. I plugged the unit in and found that when the compressor came on the compressor was seezed and unit shut down shortly after. Unit will need a new compressor and driier filter. I am also ordering all coupling. I have set a retun date for 12/9. return date will need to be 3 call counted and LOKRING is requirred.; ordrng 1 W11574734 (compressor 100 @ tribs) and 1 W11504431 (coupling 59 @ tribs) and 1 W11504415 (coupling 35 @ tribs) and 1 W11506621 (coupling 53 @ tribs) and 2 W11506635 (coupling 100 @ tribs)s and 1 W11109499 (filter 52 @ tribs) and 1 W11504445 (coupling) and 1 W11504447 (coupling 36 @ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, Pennsylvania 17365
Sal R.
Job Details:
12/01/2022
"I was able to uninstall the unit and replaced the harness. I then tested and found the same results. I reented Diag and found errors to include F10E2 and F10E3. I ran the unit with the vent fan connected and found the disruption at the UI causing the unit to malfuntion. I canceled the cycle and disconnected the vent fan motor. I then ran the unit and found it to be opperating as designed. I called Whirlpool and explained my finds. I am ordering 1 vent fan motor (W11414073) . Once the part is avalible, please ahve somone form the office call ot set a retun date. Please see SR # 7735122651.; ordrng 1 W11414073 (vent fan motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waynesboro, Pennsylvania 17268
Bernard M.
Job Details:
12/01/2022
"Cx complaint unit still leaks and has brown residue at the bottom of tub. Ran test and found the unit didn't leak. Inspected underneath and found water residue on the outside of outer tub. The water is leaking from underneath the tub ring. Contacted TL about brown residue and documented that it's soap scum build up. TL suggests cutting back on detergent use. Ordering tub ring, once part is in contact cx to rescheduleSR#7735176188; ordrng 1 W11590590 (tub ring)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV2
Near Kearneysville, West Virginia 25430
Ezra M.
Job Details:
12/01/2022
"not relighting consistantly during cooking cycles. previous company replaced control and thermostat. found bake ignitor misshapen and bent away from bake element. bent towards element, unit cycled heat properly. ordering bake ignitor.; ordrng 1 WPW10324262 (bake ignitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Lexington Park, Maryland 20653
David J.
Job Details:
12/01/2022
CX complaint unit will not wash. Arrived to unit and tested and found unit fills with water and then will sit and do nothing was able to force a drain unit drain correctly. Inspected harness underneath unit and found no rips wires unit is going to need a new sump assembly returning with control as well. Just in case that way next visit job is complete.; ordrng 1 W11025157 (Sump assembly) and 1 W11084121 (Turbidity sensor) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Middletown, Pennsylvania 17057
Fred G.
Job Details:
12/01/2022
"cx complaint unit is leaking. inspected unit and found when unit was washing it was leaking from the middle of behind the front panel on door. removed panel and found water was splashing over the tub. i then found the unit was leaning forward. i also noticed door vent gasket was leaking as well. unit no longer spills over edge of tub, but vent gasket needs replaced. ordering gasket. cx paid in full $48.00."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Spotsylvania Courthouse, Virginia 22553
Tanner B.
Job Details:
12/01/2022
"CX Concern the unit not cooling , found fc evap harness backed out and not allowing heater to come on .. reseated , cleared ice and ordering harness ..; ordrng 1 W11581973 (fc harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Wrightsville, Pennsylvania 17368
Drew B.
Job Details:
12/01/2022
cx complaint tht unit is not cooling naf making loud buzzing sound from the compressor checked starr device found no change and found bad lockd compressor. will need 2 count for return; ordrng 1 WPW10143759 (filter) and 1 WPW10466675 (compressor) and 1 LOOK (LOOK) and 1 SSTECH (ss tech) and 1 2count (2 count)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Reva, Virginia 22735
Robert W.
Job Details:
12/01/2022
CX Complaint is the unit isnt washing. Inspected unit and found error codes for motor and heater. unit wont wash and heater not coming on. ORdering control and sump.; ordrng 1 W10906426 (Control)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ4
Near Laurel, Maryland 20723
Israel R.
Job Details:
12/01/2022
Customer complaint unit is not turing off the cooktpop lights. I tested power and the unit is not turning off power even when it says off. the unit has a bad board. Unit needs control. Owes 110 on return.; ordrng 1 W11552018 (Control board 56.00)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Indian Head, Maryland 20640
Robert A.
Job Details:
12/01/2022
Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the compressor is not running. It just buzzes and stop every few minutes. I replaced the start device and it did not same thing. The unit needs atleast a new compressor. I'm ordering a compressor kit and evap for the return visit.; ordrng 1 W11598434 (evap) and 1 W11574734 (compressor)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Dover, Pennsylvania 17315
Sal R.
Job Details:
12/01/2022
CX complaint is that the unit is not completing a wash cycle. I found that the unti had aF8E1 error code. I foujhd the cold side is not opening. I attempted to inspect the valve and found that the supply valve should be replaced. I advised CX to have a licenased plumber inspect the valve and before next visit. I have set a retun date for 12/8; ordrng 1 W11038689 (Water inlet valve 55 @ tribs)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glen Allen, Virginia 23060
Thomas B.
Job Details:
12/01/2022
Inspected unit found gearcasr oil leaking from the center post above the splutch ordering new gearcase assy; ordrng 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW3
Near Waynesboro, Pennsylvania 17268
Bernard M.
Job Details:
12/01/2022
Re-ordering vent due to damper being broken. Once part is in contact cx to reschedule; ordrng 1 w11318807 (vent housing)
We serviced a
KITCHENAID DBL WALL OVEN
Model KOSE500ESS20
Near Dover, Delaware 19904
Michael E.
Job Details:
12/01/2022
"CX complaint: oven temps off. Tested and verified complaint. It preheats perfectly. After that, while set on 350, it drops as low as 320 and as high as 380. Ordering oven control. Cannot reschedule due to few left on system.; ordrng 1 W11448962 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Leesburg, Virginia 20175
Ricky E.
Job Details:
12/01/2022
customer stated that the lower rack had cracked wheels. verified issue unit will need wheel assys; ordrng 2 WPW10082868 (dishrack wheel)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Winchester, Virginia 22602
Ezra M.
Job Details:
12/01/2022
installed evap fan motor and harness. unit working properly; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Winchester, Virginia 22602
Ezra M.
Job Details:
12/01/2022
"f9e1 error. used manual activation to turn on drain pump, no noise from pump. pulled up on wire harness, drain pump started running, and stopped when I let go. verified good connection at drain pump, ordering lower wire harness due to short in line.; ordrng 1 W11590868 (lower wire harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Lusby, Maryland 20657
David J.
Job Details:
12/01/2022
Complaint unit will not continue to heat. After previous tech visit they had stated to replace fan board. Installed new board and found was still not working. Inspected harness and found it was not seated all the way on connector of main board. Fan is now working but unit doesnt continue to heat after 15 seconds. Found cooling fan to not move either. After seating harness it now works. Called Techline and waited on hold for 30 minutes SR#7735177156. Came to conclusion after testing voltage at P4-1 to ground and had 119vac. Tested voltage at transformer during heat cycle and had 122vac. Found two wires on harness not connected to control all the way. Unit needs new transformer. Ordering for return visit. ; ordrng 1 W11628655 (Transformer)