"Cx complaint water leak inside rc.Inspected unit, found leak from filter head.Replaced filter head using pre id part. Unit tested ok, no leaks. Collected $309.71"

"replaced heating element per Technical Service Pointer #: W11540964,tested unit works as designed"

cx complaint is the drawer not closing evenly and the unit leaning forward. confirmed both complaints. drawer sticks out on the right side and unit is very unlevel. i leveled feet so cooktop now is level in all directions. i found the power cord under unit was very long and looped around the back foot causing it to push the drawer out. i moved cord so its all behind the unit and drawer now closes smoothly and evenly. unit is working as designed.

Cx complaint that the unit is not working as flashing an error code 'f6e0'. I inspected the unit and confirmed the complaint. The unit does not start at all because of the error code. I went in test mode and that's the only error code. The unit needs a new control and UI control. I informed the cx that because I'm not able to start it there may be a heating issue as well once the controls are installed. He understood clearly and still wants to order the controls to restore communication. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WPW10466825 (user interface 125.81)

Belt replaced and tested. Unit is working properly. Old part left with customer.

CX comnplaint is no water no ice. Inspected/tested and found that the installers never turned on water to unit. During inspection I found several other issues caused by the movers / installers. Found FC door harness broken in sceveral places. RC door broken at bottom right including broken bottom cam. CX wanted a written estimate which I provided for her but did not want to submit anything to us. She will reach back out to us if it gets covered. I explained IM will probably not work because of broken wire harness. Also filter stuck in defective housing but CX not concerned about that. Collected $120 SC by CC. Job is complete

cx complaint unit leaking from left corner during all settings except normal wash ran test cycle unit did not leak notice unit was not level and leaning torwards the door leveled unit with slight tilt to back of unit ran test cycle again no leaks or error codes unit is working as designed advised cx to monitor and to use cycles unit previously leaked on and if leaking occurs to call office and schedule return visit colected $120 for service call

CX complaint units will stop and flash f2 e2 checked all connectors on UI nothing appeared to be out of place reseated all connectors during performing HMI test when turning selector knob unit would reset and freeze possible issue in selector nob of assembly ordering UI and control; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control)

"wp3149404 cx complaint of right left burner getting h9t when oven is on, confirmed complaint, exhaust for oven cavity is a straight pipe to the center of the rear left burner, no malfunction exists to repair. did find left front switch with char/arcing inside due to a short. cx stated burner was malfunctioning. unit now working properly."

"replaced lower wire harness, ran diagnostic cycle, completed normally,no errors."

"cx complaint unit makeing scrapping rumble sound, she had vent cleaned for 2 time in 6 monthes, found bloweer layer with ling, cleared all lint and cleaned blower, all noises normal, tested all pos ok"

CX complaint: front left burner starts puffing when it gets hot. Tested and verified complaint. Ordering front left flame spreader. Scheduled next visit for 12/8 any time.; ordrng 1 W11436986 (flame spreader)

"Cx complaint is, ICE MAKER IS NOT WORKING. Checked unit and seen ice was in the ice maker molding. Ice never fully formed for ice maker to put ice in the bin. Ice maker ice is working properly, and the freezer is not reaching prowr temperature. Cx has digital thermometer reading 28 degrees. I used my thermocouple and got 32 in the refrigerator. Talked to DS about the situation. He recommended drain and fill. Coupler and drier. Ordering coupler876764, drierWPW10143759; ordrng 1 876764 (Coupler) and 1 WPW10143759 (Drier)"

tech support f3 e1 error and also had a f8 e1 error occur no water entering ran diag no faults occured started quick wash towards the end f3 e1 error called tech line replaced pressure switch cleared drain checked pressure hose ran diag no leaks no errors

"Arr at Cx and put unit into diag error F7E2 single faze wash motor unit is filling and wont wash motor is getting power, Replaced sump and unit is working properly."

"SR#7735181172.. cx complaint is after repair 10/03, still not making ice. Checked the is maker in the freezer bail arm is not allowing ice maker to make ice due to bail arm mechanical issues. Inner gears are not working properly.needs new ice maker WPW10277450 and bail arm2314015; ordrng 1 2314015 (Shut off arm) and 1 WPW10277450 (Ice maker)"

cx says there is water in the tub at the end of the quickwash cycle and only the quickwash cycle. no error codes in memory. control replaced 2 weeks ago for this issue. ran the diagnostic test and the unit is filling draining spinning and agitating. ran the manual test and same. checked the quick wash cycle and found the spin is turned off. turned the spin on and the cx wants to try a wash

"Installed new waterline, filltube heater and 1/4 waterline clip.. Job complete"

cx complaint is ja oven shuts of mid cycle comfirmed the cx complaint we found f6e0 for lost order ui and appliance manger; ordrng 1 W11449114 (ui) and 2 W11448961 (appliance manager)s

"Cx complaint is, s17304 Technical Service Pointer #: W11540964.. found that the heater element was seeping onto the floor causing a water leak. Checked for codes, no fault codes found. No damage to floor. Pulled unit out from the wall and replaced heater element. Tested for leaks. No leaks found. Unit working properly.; used 1 W11537778 (Heater element) from stock"

replaced ui and tested all buttons work and unit heats good. unit is good

"Customer complaint is that the unit is running noisy during start up. Ran test cycle and there is a dragging noise when it first starts to spin. Inspection of the drive system found some residual oil on the original splutch. Splutch replaced and unit retested. Dragging noise remains, but not as loud. Issue is in the new gearcase. Reordering gearcase.; ordrng 1 W11454741 (gearcase) and 1 look (look)"

"cx complaint wheel broke off upper dishrack. inspected unit and verified complaint. called office to make sure repair would be covered because no date of purchase in entitlement search and was advised we can add a couple weeks to actual goods issue date. replaced adjusters. tested unit, unit is now working properly"

"Replaced parts per previous tech, ran test cycle, unit completed cycle without any further issues. Unit checks good."

Cx complaint unit is not working properly inspected unit removed and replaced the ui assy tested and inspected for proper use unit now functions normally

"cx c omplaint of unit banging agaist the cabinet,checked unit to find no error codes at this time pulled splutch down to look and found that oil has leaked onto the splutch and is a slow leak ordering parts needed for repairs; ordrng 1 LOOK/LOOK and 1 W10919191 (washplate) and 1 W10528947 (Drive Hub) and 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W10721967 (Drive Clutch Kit)"

cx complaijt unit is not cleaning or drying well. ran diag and no errors all components working good. asked cx what cycle she uses. she said 1 hr only. says the others are too long. informed cx of how unit works and how important cycles are for washing and drying. she understands. unit is working as desinged.

"Cx complaint the unit doesn't make ice. Ran test 44 and the icemaker didn't harvest. Removed bin and out cover and found ice stuck in between the bail arm and tray. Removed all ice and any debris, ran test 44 and it harvested, ran test 45 and it filled with water. Unit checks good"

"Replaced parts.. reset power, unit tested .. heater circuit working ok"

Cx stated unit just hums inspected tested and verified cx complaint found capacitor defective leaking oil. Ordering capacitor and level foot. ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Level foot)

adjusted fitting not leaking now if called backk send fitting and water line to icmaker in door

Cx complaint unit not doing anything but flashing lights. Was able to access and found that the unit was full of water. Tipped back and found broken lower harness. Ohmed out drain pump and found it out of range. Ordering pump and harness and setting return for 12/8/22; ordrng 1 W11399437 (drain pump) and 1 W11643701 (Lower Harness)

"cx complaint top rack stcuk and pieces fell off, found end cap had fallen off and front wheel came out of rail and under jamming top rack, removed rack and reinstalled , reinstalled endd cap, ran full diagnostics, tested all ops ok"

installed broken piece on pantry adapter. unit is now good to go. job completed.

"cx complaitn unit making loud noise and going off balance. checked unit, unit displaying f7e5, f7e9. checked gear case,cleasred codes, come to find oil leaking from bearing onto slider and clutch. quoted cx, cx unsure for repair atm. advised ticket is open for 30 days. cx paid $120 service call"

"Installed ice door motor, verified all unit functions for proper operation...working as designed."

cx complaint cooktop uneven on frame.. checked unit and found warped cook top causing pots to sit uneven and unable to screw down cooktop . tryed to uninstall and seat cooktop properly . was unable to properly install cooktop being it was warped ordering new top for proper repair to be done .; ordrng 1 W11175876 (cooktop)

replaced the control and the thermistor and reset power to the unit. the unit is now cooling good.

Cx complaint is that the unit would not fill with water. Upon arrival I found that the cx said that the float top had come off and they put it back into place and it didnt work. Cx then put it on a second time after noticing that it wasn't even and the unit has worked since then. I verified that the unit is now functioning. I found an F6E4 and F10E3. I then ran the diag test and found that it filled and functioned as intended and the error codes did not come back after the cycle. Unit is functioning as intended. Job complete

cx complaint is the door not catching the mullion when closing. confirmed complaint. i found the bottom fo the door missing the bushing. it was broken and part of it was inside the door. i removed it. found lower door cams missing. cx hand one she found on the floor after another company worked on it. reinstalled the 1 door cam. installed a washer and small plastic bushing to make door work for now. ordering door cam and bushing. cx paid for all but labor. will pay 110 on return. schedule when parts are avialalbe.; ordrng 1 W11245157 (hing-bushg) and 1 WP12028505AP (ref dr closer cam)

cx complaint valve on back damaged. confirmed complaint and replaced from pre id parts. unable to test due to no hookup.

"Was able to access unit and replaces water fittings causing leak. Ran water and ice maker fill while watching the repaired water line and found no leaks. Unit is working as designed, no further work needed"

"cx complaint unit never froze in freezer after repair fridge side is decent so fan is working. inspected unit fridge is at 37 freezer 24, pulled unit out and low side is in 17inch vac low on freon and freon going through evap is really loud. checked freezer found lowcharge ice build up snapped pic causing the freon noise. cleared ice filled unit to presure and sounds good. told cx to give 24 hours to cool down. unit is good"

"Cx complaint unit leaks. Removed kickplate and ran unit on normal cycle. After removing plate found water residue on both left and right hinges and on insulation. Ran cycle for 10 min and unit didn't leak. Inspected door and found the lower door seal to be warped and loose on the right side. Also found heavy residue underneath. Ordering lower seal, once approved contact cx to reschedule; ordrng 1 W10909089 (lower door seal) and 6 WP8281217 (screws)s"

cx complaint noise is still there. installed new pads per techlines request to compressor. tennents were not in and on vacation so they will need to let us know if issue is still there or to there liking. otherwise unit sounds pefectly fine to me. job completed.

Per previous diag I was able to access and repalce the control box. I then repowered the unit and found that it is now functioning as intended. Job complete

"Cx complaint flames have orange tips. Inspected unit found all burners have a bit of orange at the tips of the flames. Orifaces and regulator are on correct position. Ordering burner heads, oriface holders, and caps.; ordrng 1 WPW10639175 (oriface holder center) and 1 W10836409 (burner head center) and 1 W11173537 (oriface holder RF) and 1 W10631209 (burner head RF) and 1 W10674921 (oriface holder LF) and 1 W10674918 (oriface holder LR) and 1 W10674919 (oriface holder RR) and 1 WP8286815 (burner head LF) and 1 WP8286813 (burner head LR) and 1 WP8286814 (burner head RR) and 1 W10836474 (burner caps)"

cx complaint is unit not draining like it should. shes not here her dad was and said he believes its not draining all the way. tested unit and unit filled and sprayed strong. canceled to check draining. took drain pump off and found a hair pin in pump and had it locked up. removed and tested unit again and unit checks and drains saw small drip from seal around motor and rempved motor and cleaned around and installed back and no drips seen now.and unit drains good and fast. job complete.

"Cx complaint unit does not turn on and whenever it would work it makes too much ice. Inspected unit found reservoir cracked leaking water and would not fill reservoir at all. Ran through manual mode and thermistors pass, water fills but leaks, unable to test drain pump and recirculation pump since reservoir cannot get full. Evap plate good frost pattern. Tested bin thermistor reading 2.08kohms at room temp. Ordering reservoir, reservoir drain pump, and bin thermistor. Reservoir none in stock at upper marlboro and whirlpool.; ordrng 1 W11614100 (reservoir) and 1 W11542868 (reservoir drain pump) and 1 WPW10511923 (bin thermistor)"

cx complaint unit is not cooling. got to unit and found compressor to be bad. opened system to full charge. replace compressor and filled to 42g of r600. unit is now good to go and cooling.

"No apt number , Called conntact and he will call once he figures out what the unit number is, RB"

Replaced left mount assy and left adjuster per prior diagnosis. Unit is now repaired. Could not test unit because it was in garage. Job is complete

Customer complaint unit is leaking from the freezer and light is out. I found the unit is not draining from the freezer i removed the drain tube and the tube was jammed i could not clear it. I replace the tube and now the unit is draining correctly. I found the ceqling led is dimming and needs to be replaced. Ordering LED module. 27 in stock.; ordrng 1 W11205082 (module)

"CX complaint: no water flow dishes not cleaningInspected unit, confirmed Complaint, found F8E1 code and F8E6 code for flow sensor fail. Spoke to MM to confirm, ordering Water inlet valve and extra nut, setting Water valve for return.; ordrng 1 LOOK (LOOK) and 1 W11535094 (Water Inlet Valve) and 1 W11535081 (WAter Inlet Valve Nut)"

"cx complaint unit errored f8e4, and water on floor, found f9e2 and f8e4 stored, cleared, ran unit found slight drip from left corner of door, after a while determined top corner of gasket allowing water thru, replaced gasket, cx requested kick plate off just in case, tested all ops ok"

6-4 the unit has a mismatch between the ui and appliance manager boards.. unit will need parts...; ordrng 1 w11598200 (appliance manager) and 1 w11600643 (ui assy)

c x complaint unit is making a buzzing sound from behind unit. pulled ;lnunit out and removed rear cover and found suction line was rubbing on back panel. was able to slighty bend pipe out of the way and placed sealer on it to stop it from happening again. unit now checks good.

Cx complaint unit is leaking whenever they have medium or large loads in washer. Inspected unit no errors. Tested unit in diag twice no leaks. Put in towels from cx amount of a medium large load ran for about 15 mintues still no leak. Ran drain and spin still no leaks. Could not replicate issue. Unit is working as designed. Cx paid for service call.

"Per prior tech's diag, replaced lid lock. found loose change inside the washplate. removed loose change. checked unit for error codes and found F9E1 long drain fault, and F0E5 off balance load detected errors. ran test cycle and unit completed cycle as designed. unit is working as designed. job complete"

got to unit and stil had no pwer chord installed new control on unit to try and see if that will help. informed maint they need to install it back up and test as we could not today. they understood and job is completed as odf now.

Replaced Control calibrated and tested unit is working properly.

"Installed parts to complete the repair, verified all led functions for proper operation...working as designed."

"CX Concern the unit not dispensing water. Found the unit making ice, pulled unit and tested valve to water dispenser . valve allowing water to flow , noticed on left side behind unit exessive amount of waterline bundled up on left side, pulled lower drawers of rc and found 4in of line coming in only and kinked .. adjusted line and installed 5/16in fiiting , resecured line. Job complete"

replaced heater per service pointer. tested unit working as designed

Customer complaint is that the unit is still leaking from the front underneath. Ran the unit with a load of small towels to see if putting the unit under stress would cause the leak. Was not able to produce the visible leak that the customer is experiencing. Issue is internal where I cannot currently access to determine the source of the problem. Will need a 2nd tech to remove the full size dryer from on top. Adding dispenser assy and valve hose as pre-id's. Will contact Whirlpool Tech Support on return visit when there is something to report and there is full access to the unit.; ordrng 1 W11524103 (dispenser assy) and 1 W11316599 (hose) and 1 look (look)

replaced the control and the thermistor and reset power to the unit. the unit is now cooling good.

"unit not leveling. installed shim under back left roller, leveled unit. unit on tile,; ordrng 2 4387828A (shim EM VS)s, used 1 4387828a (shim) from stock"

"cx complaint is the unit is locked up. i replaced compressor, coupler and drier. pulled unit into a vac and filled to 47g. unit is now working properly"

CX complaint was that the unit was not heating correctly. I foun d that the with using a thermacoupling the unit is opperating as designed. I found CX was kkeping temps with old metal winding thermomitor. I was able to usea digital thermacoupling to show CX the swing in temps on new enargy efficant unit . I did calibrated the unit 15 degrees up per CX request. UNit is with in the 1st 30 days of ownership. UNit test good.

pulled unit out opened system then instaled coupler used nitrogen and found pin hole leak at condenser to cabinet connection is rusting. fixed connection then installed uv drier vacumed unit down and filled to 3.7oz and started coooling. unit is good

"cx complaint aig washer not filling up with water checked unit and found no errors stored to unit , checked unit and found oil coming from gearcase , ordering all parts for gearcase repair , also found control no sensing pressure switch while filling . ordering control and gearcase for proper repair; ordrng 1 W11246700 (control) and 1 W11393684 (gearcase) and 1 W11550891 (agitator) and 1 W10734521 (splutch) and 1 W10754158 (motor) and 1 W10754448 (clutch)"

"Cx complaint, not washing clothes properly, wet clothes at the end of the cycle, control fault. Advised cx control on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11550649 (control)"

"cx complaint is the unit not dispensing water or making ice. unit is set to recomended temps. prob shows 36/1. ice bin is empty. i removed filter, installed bypass and tested dispensor. it is now working. reinstalled filter and dispensor is now working. tested IM and it filled properly. i advised cx to replace filter, she said its been over 6months. showed her how to twist it into place fully. unit is working as designed. cx paid 120 for service call."

"cx complaint noise and burner smell, found belt cover screw had fallen out and was rubbing cam pulley, removed old belf and cleaned cam and pulley installed new b elt, recalibrated and tested all ops ok, ordering new cover and screws; ordrng 1 W11409708 (belt shield) and 2 WP22001995 (screw)s"

replaced belt and tested unit. unit now checks. job complete.

"Installed parts, tested unit, unit working as designed."

"upon arrival noticed unit is stacked and too low for oven dolley, informed cx of situation and that i would need a 2nd tech before i called office, office stated i would have to collect service call and additional $90.00 for 2nd tech. cx refused to pay."

"cx complaint of unit not drying dishes,ran unit through dia to find no error codes at this time,checked to find heating emelment conncetor on board not fully seated,reseated connector clamped amp on line started at 8.1 amps and drops to 3.1 water temp at 115 degrees called techline spoke with Butch unit working as designed"

replaced the valve and calibrated the unit. the cold valve was clogged with sediment. went over cleaning or getting a filter installed so this wouldnt happen again. the unit is now good

"the client complains that the unit stopped working, no power at all, inspected unit, power outlet 120 vac,.. main board not getting any voltage. i can not removed the upper vent by my self so i will need a helper.. 2 techs job LOOK LOOK also i don't want to make any damage in the glass top; ordrng 1 WPW10531156 (filter) and 2 techsjob (LOOK LOOK)s"

cx says the unit is not making ice but they have water at the dispenser. ran test 44 and the ice maker cycled to harvest but didnt return to home before time out. test 45 the ice maker moves to home but never fills. replaced the ice maker and reset power to the unit. reran test 44 and 45 and no change. found door harness has multiple wires cut. the door needs to be replaced; ordrng 1 W11566705 (door ss) and 1 wp4373559 (fitting)

"Customer complaint unit is leaking from the dispenser, The freezer started getting warm and is making a buzzzing noise. I tested the unit and the freezer was reading -5 and still going down the refrigerator was about 40 on the top of the unit and lower part was colder about 34 and in the drawer about 34 unit is cooling for me today. I ran test for and the three way vavle is louder thatn normal and i can hear the vavle moving position and stops the compressor turns on and sounds like is sqeezing gas or something then stops. When i ran compressor test the compressor is quite and is working fine on low speed. When on high speed the compressor is very loud and humming and it keeps getting louder and louder. Something is going on with the seal system compressor starting to fail threeway vavle m; ordrng 1 W11578205 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11506623 (coupler) and 1 W11575003 (3 way valve) and 2 W11506625 (coupler)s and 1 W11504445 (coupler) and 1 lookm (look)"

installed ordered part and tested unit. unit is working as designed.

Complaint unit will not continue to heat. After previous tech visit they had stated to replace fan board. Installed new board and found was still not working. Inspected harness and found it was not seated all the way on connector of main board. Fan is now working but unit doesnt continue to heat after 15 seconds. Found cooling fan to not move either. After seating harness it now works. Called Techline and waited on hold for 30 minutes SR#7735177156. Came to conclusion after testing voltage at P4-1 to ground and had 119vac. Tested voltage at transformer during heat cycle and had 122vac. Found two wires on harness not connected to control all the way. Unit needs new transformer. Ordering for return visit. ; ordrng 1 W11628655 (Transformer)

"CX complaint: No ice or waterInspected unit, confirmed no ice or water was being dispensed.DID not hear valve energizing. inspected unit further found the connector for the dual valve backed off. Resecurred connector and tested unit, unit now working as intended."

replaced fc led per service pointer tested unit working as designed

light staying on when not in use replaced switch turned unit on and let heat and waitied lights went back off

CX complaint FRIDGE doesnt dispense water. Found tank has a cut. See SDpics. RC door switch sticks. Parts in stock > JJ; ordrng 1 W11384469 (RC door sw item4) and 1 W11566768 (reservoir)

CX complaint FRIDGE water leaks from top of RC . Cleared all ice & test drain hole is clear & good drain > JJ

"f9e1 error. used manual activation to turn on drain pump, no noise from pump. pulled up on wire harness, drain pump started running, and stopped when I let go. verified good connection at drain pump, ordering lower wire harness due to short in line.; ordrng 1 W11590868 (lower wire harness)"

cx complaint they pre heated lower oven to 350 degrees to bake bread and once unit was preheated they opened door to place bread in and the glass exploded. inspected unit and found lower oven glass was shattered. cx already cleaned up glass. cx also disposed of glass and oven handle. I found glass is no longer available. called safety to report finding. cx stated they are getting a new unit.

unit was replaced no longer here to long to fix

fidge leaking since installed two months ago builder cut off ice maker leaking still occured removed back panel leak stain near drain pan inspected drain hose not connected to drain installed on drain

Cx complaint F7E1 error. Was able to access unit and entered diagnostic to find f3e3 thermistor fault and f7e1 tachometer failure. Ran tachometer verification and didnt register and faulted out. Replaced with pre-id calibrated and tested. Ohmed out thermistor and found it reading 2.72K Ohms. Will need inlet valve to complete repair. ordering valve and cx will reach out to set return; ordrng 1 W11165546 (valve)

"Cx complaint unit is not cooling. Found locked up compressor. Replaced compressor, coupler, drier. Pulled unit to 30 inch vacuum. Filled unit with 56g of R600a. Unit is now working properly."

took unit apart to find wrong fill tube heater is on the unit snapped pic. replaced fill heater and tested ice maker found hme position and test 45 filled ice maker with water valve is not needed wrong heater was on unit so it was never be tunred on. cx needs refunvd for valve. unit is good

"Cx complaint is unit has motor related error code. inspected and verified complaint. checked unit for error codes and found F6E1 UI not communicating with the ACU, F7E1 tachometer missing, F3E3 inlet water temp fault errors. tested unit and unit advanced to agitate and spin portion of test and did not spin, just hummed and threw another F7E1 error code. replaced motor from pre id and capacitor from VS. tested unit and unit is now working as designed. job complete; ordrng 1 W11395618 (capacitor AT VS), used 1 W11395618 (capacitor AT VS) from stock"

"Inspected unit, Replaced Motor and Blower Wheel, Vacuumed unit out, then tested unit.Unit works as intended."

"cx complaint controls not respondiong, verified issue, unit has 122vac supplied to acu, replaced acu, calibrated and tested, unit working as designed. secured acu in bin."

installed evap fan motor and harness. unit working properly; saved tckt