We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Solomons, MD 20629
Shane B.
Job Details: 11/21/2022
"complaint is the same as back in 2020. screen fogs up when upper oven is used and unit displays F2E1. checked for codes and found F2E1, F6E9, F6E6. cleared codes. gasket looks fine and seem to be making contact with the door. i called techline as this is a repeat issue. they advised covering dishes or putting them in a oven bag to contain steam. they had me check continuity of UI harness to ACU. no issues with harness. SR#7735095847. ordering both control boards and marking UI for use on return. all parts to be installed together. cx wasent sure they wanted to pay for labor or have unit fixed beings they are so unhappy with unit. gave cx SR#. advised him to call our office if they want to cancel the return visit. cx said most likely will fix but wants to check with wife first and call whir; ordrng 1 W10801665 (control board) and 1 W11179310 (control board)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Washington, DC 20008
Samuel R.
Job Details: 11/21/2022
cx complaint unit is displaying f8e4.inspected unit and could confirm cx complaint.found float switch to be ggod.checked tray and was dry with no sogns of water sitting.insulation had no water marks.ran a service test and unit performed well.found no leaks.unit is good
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Sterling, VA 20164
Carl R.
Job Details: 11/21/2022
"Cx complaint is, washer is making very loud noise. Found unit filled with water and unit is still not draining. Called tech support. PUT unit in diag. And unit filled, removed control and seen pressure hose not connected. Reconnected pressure hose, and unit still did not drain. Need 2nd tech to finish job.SR#7735100412.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Great Falls, VA 22066
Jason A.
Job Details: 11/21/2022
CX complaint FRIDGE making ice - not dispensing. Prior 30days. Found ice bin is blocked up solid. Temps set to 39RC -6FC! Test evap fans condenser & icebox. No frost on RC evap. TSPs are for K74 & earlier. Dispenser door closes & icebin doors good seals. Frost in FC from doors not closing & rail lube is hardened. See SDpics. Warm air being drawn thru FC to ice in bin. Verified ports on door is clear. Cleared all ice & frost. Applied food grade lube rated to -45F to rails. Set temps to recommended. Select MAX ICE & COOL > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Beltsville, MD 20705
Andrew H.
Job Details: 11/21/2022
Customer complaint is the unit's not cooling. Inspected unit found unit at about 41°. Remove evaporator cover and found just the cap tube and right after the captive had frost on it. I checked ants at compressor found unit pulling .82 amps. I checked pressures with my gauges found low side at negative 18 in and high side at 80 psi. I pulled unit into a 28 inch vacuum. I let unit sit for 15 minutes when I check the gauges unit was at - 26 in vacuum. I checked over the entire unit with my UV light and UV glasses and could not locate any dye coming from the unit. I called tech line and explain my findings and the issue with the unit not cooling. Tech line explain to me that they're putting the unit entry view and gave me a file number. I left this file number with the customer and advise them that the units going into review and Whirlpool will call me or the consumer next. F
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Beltsville, MD 20705
Andrew H.
Job Details: 11/21/2022
Customer complaint is the unit's not cooling. Inspected unit found unit at about 41°. Remove evaporator cover and found just the cap tube and right after the captive had frost on it. I checked ants at compressor found unit pulling .82 amps. I checked pressures with my gauges found low side at negative 18 in and high side at 80 psi. I pulled unit into a 28 inch vacuum. I let unit sit for 15 minutes when I check the gauges unit was at - 26 in vacuum. I checked over the entire unit with my UV light and UV glasses and could not locate any dye coming from the unit. I called tech line and explain my findings and the issue with the unit not cooling. Tech line explain to me that they're putting the unit entry view and gave me a file number. I left this file number with the customer and advise them that the units going into review and Whirlpool will call me or the consumer next. F
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS03
Near Round Hill, VA 20141
Ezra M.
Job Details: 11/21/2022
installed left rc door gasket.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Olney, MD 20832
Andrew H.
Job Details: 11/21/2022
Customer complaint is a unit is not powering on. Inspected unit found unit has 121 volts ac at the outlet. I was able to put unit into test mode but found that the power button is non-responsive. I replaced the console and ran auto test mode. Unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Timonium, MD 21093
Brian R.
Job Details: 11/21/2022
cx had a list a mile long on unit and talked 90 MPH. says unit runs bad and doesnt wash. found codes F7E1 Tachometer Missing or Wrong Signal F7E7 Motor Unable to Reach Target RPM F0E2 Over Suds F0E5 Off Ballance Load. tried running DLMS cycle and unit tries to start and then shuts down and flashes code F7E1. pulled unit to find black dust all over. took shield off to find belt broke and clutch groved good as well as motor pulley.unit will need parts. as soon as all parts are in office will schedule.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11481722 (Shift Actuator)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOS11EM4EB02
Near Charles City, VA 23030
Chris B.
Job Details: 11/21/2022
cx comp unit will not track time on timer insp unit could not duplicate cx comp did find door gasket not seated seated door gasket tested unit several time s unit working as esighned w10807577 control W10803991 UI
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Lusby, MD 20657
Shane B.
Job Details: 11/21/2022
"cx complaint is the unit leaking from the bottom of the door. leak happens on all cycles. when i arrived door has some gunk on it at the bottom and unit had water stains down the front from middle of the door. cx is using HE detergent. checked for codes and found F0E2 oversuds, F8E1 long fill. cleared codes, ran service cycle. unit completed it with no issues or leaks. ran each water valve. all have good flow. ordering bellows to fix the leak issue.; ordrng 1 W11314648 (bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parkville, MD 21234
Keith H.
Job Details: 11/21/2022
replaced controls . evap is ok today unit should be good
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Stafford, VA 22554
Robert W.
Job Details: 11/21/2022
Replaced Ui and module programed and ujnit is working properly.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/21/2022
CX complaint about burners clicking non stop unplugged unit checked polarity & groundidng on outlet & looks fine remove console & found that spark switches are passing constant continuity on 'off' position issue with harness replaced them with preid & working properly
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 11/21/2022
"upon arrival, checked unit, unit displaying f7e7 motor unable to reach target rpm, f0e9 off balance. unit is properly installed. ran auto test cycle, unit is shaking excessively. checked gearcase. come to find small amount of oil leaking from bearing onto clutch. advised cx its best if we replace all parts at once, cx agreed. ordering gearcase, belt, washplate, motor, and clutch to complete repair. returning with suspension rods.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
"CX Complaint is water is leaking from top right side of RC, Pulled cover and found the dual valve is cracked allowing water to poor out. Ordering Valve.; ordrng 1 W11482383 (Valve)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
Joseph D.
Job Details: 11/21/2022
"helped jp, install transformer. working properly"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 11/21/2022
Informed RTM of the uneconimical issue in ticket rtm understood found someone else tried to sell and it was returned for same issues.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dover, DE 19901
Andrew W.
Job Details: 11/21/2022
Cx complaint is unit says the load and go detergent level is at 50% and was not going down. inspected and verified complaint. cx had the detergent concentration level set to a higher level and the unit was not dispensing as much detergent as a result. lowered the concentration level per the cx and advised on filling and cleaning. checked for errors and none were present. also removed change that was in the washplate. tested unit and unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Fairfax, VA 22030
Richard B.
Job Details: 11/21/2022
"CX was not home, Mother inlaw stated CX will call and rescedule RB; saved tckt"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Norfolk, VA 23511
Carl A.
Job Details: 11/21/2022
helped AC tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Potomac, MD
Julian H.
Job Details: 11/21/2022
replaced top gray cam & working
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 11/21/2022
"upon arrival cx answered via ring door bell. cx advised he is in route. while going to replace going, noticed defective blower wheel, ordering blower wheel and returning with parts to complete repair. please schedule with AR on a saturday. cx teaches and does not get off until 4.; ordrng 1 WP697772 (blower wheel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Oakton, VA 22124
Richard B.
Job Details: 11/21/2022
"CX complant, Need to cycle breaker to shut off machine, Inspected unit and found console assembly responds to turning unit on but not off. Installed new console , Tested unit, Working as designed. Collected 120 and 80 labor. RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/21/2022
"Replaced valve, recalibrated and ran auto test, test completed without ant further issues. Unit checks good"
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 11/21/2022
These appliances are in a city building (shelter) and the cx says they have city people or maintence men come fix and don' pay. Service declined
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Clarksville, MD 21029
Robert L.
Job Details: 11/21/2022
"cx complaint leaking out top of console after cyccle and door opened, also top rack not rolling out, found top rack back wheel not in track, tilting rack and notallowing it to sit fully back and pressign on door during cycle causing leak, reinstalled rack, adjusters good, locked in back manifold properly, ran diagnostics, no leaks, tested all ops ok...... if cx calls back pre-id door gakset W11483553 and bottom door seal W11606677"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23661
Justin W.
Job Details: 11/21/2022
cx complaint unit making grinding noise when it is turning or agitating counterclockewise. checked unit to find slight play in gearcase. ordering gearcase and parts to complete repair. found slight play in gearcase causing issue with splutch grinding. replaced splutch so unit is useable until we return. grinding is occurring with unit empty in quickwash after roughly 5 minutes of use. ordering parts to fix unit. advised scheduled cx for the 28th of november due to parts readily available. advised if we have an issue obtaining parts in time for appointment that she would be called. cx agreed; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11510461 (washplate) and 1 look (look) and 1 W10752187 (screw)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/21/2022
"cx complaint, poofing during operation. tested unit, unable to replicate. adjusted burners, instructed cx to get a video the next time it happens. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Dumfries, VA 22026
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't cooling properly. Checked the Freezer Section. Found Ice / Frost covering the Evaporator. Checker the Evaporator Section. Found harness is fully plugged in. Unit will need the Thermistor & Harness Wire. ; ordrng 1 W11546681 (HARNS-WIRE) and 1 WPW10384183 (Whirlpool Refrigerator Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/21/2022
arrived at cx home and cx stated whirlpool has already exchanged the unit due to exstensive wait times for parts. call cancelled.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/21/2022
Replaced auger coupler ujnit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Millersville, MD 21108
Alexander D.
Job Details: 11/21/2022
"cx complaint unit still making big bricks of ice. inspected unit and verified complaint. ice is too big in mold, icemaker is filling with too much water. cycled icemaker and it harvested but when it filled water came shooting in a lot faster than normal. didnt seem icemaker was calling for water too long. issue must be valve or too high of water pressure. ordering valve and water pressure tester to make sure pressure is between 30-120PSI. also ordering icemaker in case this one gets damaged harvesting big bricks of ice. call cx to scheudle return visit once we have eta on parts; ordrng 1 W11546685 (valve) and 1 W11546935 (icemaker) and 1 WATERPRESSURETESTER (WATER PRESSURE TESTER) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Trappe, MD 21673
Alexander W.
Job Details: 11/21/2022
Cx stated unit not filling inspected tested and verified cx complaint found harness defective break in harness for inlet valve ordering harness cannot reached due to SO part. ; ordrng 1 W11227372 (Harness)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Oxford, PA 17350
Bernard M.
Job Details: 11/21/2022
"Replaced console and lid lock, recalibrated and ran auto test, test completed without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
"CX Complaint is water is leaking from top right side of RC, Pulled cover and found the dual valve is cracked allowing water to poor out. Ordering Valve.; ordrng 1 W11482383 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Round Hill, VA 20141
Ezra M.
Job Details: 11/21/2022
installed new panel.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Round Hill, VA 20141
Ezra M.
Job Details: 11/21/2022
installed new panel.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 11/21/2022
Inspected unit unable to locate any noises unit runs without issue no error codes did a full check found loose connections on motor tightened tested for proper use unit now functions normally
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/21/2022
"Replaced element per previous tech, ran timed dry and the unit heats with timer moving. Unit checks good"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Arlington, VA 22207
David J.
Job Details: 11/21/2022
Knocked and rang no answer office call both numbers on file and no answer. Left voicemail Cx will need to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HWH00
Near Newark, DE 19702
Andrew W.
Job Details: 11/21/2022
"Cx complaint is LED out in the RC and other lights flickering. inspected and verified complaint. found RC led module out and other lights in series flickering. FC led module has already been replaced from prior work, visibly done prior to this visit, documented with pics. quoted cx on cost of repair and cx approved. replaced led module from pre id and unit is now working as designed. cx paid in full by check. job complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
CX Complaint is the unit isnt heating. Inspected unti and found unit is getting good power control and fans are working properly transformer is getting good power. Mag not operating. Replaced mag and diode tested unit and unit is working properly.
We serviced a
AMANA RANGE
Model AGR6603SFS3
Near Germantown, MD 20874
Julian H.
Job Details: 11/21/2022
replaced parts & working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Kettering, MD 20774
Dustin F.
Job Details: 11/21/2022
"Arrived at CX door and pushed ring door bell, CX asked me to call her. i called her at 2:23 and she said her and her 18 year old son would be there shortly. i advised her i could only wait for 10 min and she said that was fine she understood. I contacted the office at 2:24 and made them awareat 2:34 i called the CX back to get an ETA and she said she and her son would be ANOTHER 10-15 min. i appologized and said sadly i had to move on. she got mad and said its a shame we make her wait for hours but i can wait longer. i asked her if she had the number to call and reschedule, she asked me to text it to her and i did. Contacted office and spoke to Ethan i think, and moved on.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model MEDB955FW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/21/2022
"Cx stated the dryer worked ok since repaired, nothing is wrong with it, and no service was requested."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Baltimore, MD 21212
Keith H.
Job Details: 11/21/2022
cx complaiint is sheet of ice in ice bucket inspected unti and found icemaker leaking i replaced icemaker it filled and cycled unit is working
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Cockeysville, MD 21030
Brian R.
Job Details: 11/21/2022
came out and replaced part ordered and reset unit. cx all worried about UI and took pictures of new and old one. unit was froze over some. put unit into defrost mode. cx to keep a eye on unit and see how it does. UI ordered is not the UI sent or put in as theres a service pointer for this part. had to melt down Fridge evap as that was a ice block. melted unit down and reset. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Edgewater, MD 21037
Emmanuel R.
Job Details: 11/21/2022
Cs unit doesnt want to start a cycle and it shows 'close lid' message on display. Confirmed complaint. Upon inspection i found the lid latch has failed and it wont lock the lid. Its getting voltage but it doesnt respond. Replaced lid latch and tested unit. Unit is now working properly. Found error code F2E1 HMI stuck button but i tested HMI and everything is working ok. May have been a false code.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/21/2022
leveled fridge found left gasket wider than left heated gaskets slight change ordering both door gaskets customer would like ot have both jobs done at once didt want to set up until he is aware of the parts for the combi oven; ordrng 2 W10830055 (gaskets)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20147
Ezra M.
Job Details: 11/21/2022
"installed hinges, door working properly"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Falls Church, VA 22043
David J.
Job Details: 11/21/2022
CX complaint unit will not pump water into dishwasher and start washing dishes. After previous tech visit he had found that the unit needed a new harness and control. Arrived today and removed old parts and installed new ones as stated by previous tech powered unit back on and tested as soon as the unit got to the wash cycle. It started leaking water from underneath. Remove the unit and inspected and found that on wash motor black hose has a split and defective. Ordering new sump assembly for return visit.; ordrng 1 W11416363 (Sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Chester, VA 23831
Chris B.
Job Details: 11/21/2022
cx comp unit will dispence water insp unit conf cx comp found obstruction in water line cleared obstruction tested un it desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Beltsville, MD 20705
Andrew H.
Job Details: 11/21/2022
Customer complaint is the unit's not cooling. Inspected unit found unit at about 41°. Remove evaporator cover and found just the cap tube and right after the captive had frost on it. I checked ants at compressor found unit pulling .82 amps. I checked pressures with my gauges found low side at negative 18 in and high side at 80 psi. I pulled unit into a 28 inch vacuum. I let unit sit for 15 minutes when I check the gauges unit was at - 26 in vacuum. I checked over the entire unit with my UV light and UV glasses and could not locate any dye coming from the unit. I called tech line and explain my findings and the issue with the unit not cooling. Tech line explain to me that they're putting the unit entry view and gave me a file number. I left this file number with the customer and advise them that the units going into review and Whirlpool will call me or the consumer next.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, PA 17057
Drew B.
Job Details: 11/21/2022
cx complaint that they had another service from other company they stoped working.. when arrived unit had water in unit and had che ked power at box to verified connections were lose casuing the power to be intermitting. i was able torestest and would stop before drying again FOUND Bad owi sensor and and not starting cycle after one minute; ordrng 1 W11084121 (owi sensor 7@trb) and 1 W11085683 (sump 29@trb) and 1 W11305308 (control 1@trb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS03
Near Round Hill, VA 20141
Ezra M.
Job Details: 11/21/2022
installed left rc door gasket.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
"Arr at CX and put unit into diag and found unit had error code F7E1 basket speed ran unit in diag and unit will do everything but when unit goes to spin unit will shut down, Pulled console and ohm out shifter form control at J2 1-2 and its testing open then tested at actuator and unit is testing open. Orering shifter to fix issue Control and lid lock are good.; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDB02
Near Baltimore, MD 21209
Eric W.
Job Details: 11/21/2022
cx complant of nunit not cooling in fridge and frost in freezer inspected unit found gaskets sealling good but found cabnert tyo liner in bottome right corner not sealed up put tape over the gap to see if the frost goes away
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Lincoln, DE 19960
Frederick R.
Job Details: 11/21/2022
CX complaint is WM will not drain. Inspected/tested and found the unit had a broken wire to the drain pump. Repaired broken wire and retested and now the unit is working and draining properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Dover, DE 19904
Andrew W.
Job Details: 11/21/2022
Cx complaint is unit shaking during spin cycle. inspected and verified complaint. checked unit for error codes and none were present. tested unit and unit spun without issues. found that cx was underloading the unit and it was causing the unit to go off balance. informed cx on proper loading of unit and calibrated unit. unit is working as designed. job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/21/2022
cx complaint left side leveler will not go up or down checked unit to find leveler stripped and will not go up or down ordering leveler assembly and second tech due to unit being a built in to complete repair; ordrng 1 W10860229 (leveler assembly left) and 1 LOOK/LOOK (second tech) and 1 W10860448 (leveler assembly right)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Falls Church, VA 22042
Lloyd B.
Job Details: 11/21/2022
"Cx complained of a noise and had a recording. Inspected the unit and found no excess frost on the evap but, there was a tag on the harness above the evap fan that was hitting. I was able to move the tag to hit the fan duplicating the noise and the cx confirmed. Removed tag and there will be no more noise. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Catonsville, MD 21228
Robert L.
Job Details: 11/21/2022
"installed console per previous, tested all ops ok collected $110 labor visa"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Potomac, MD 20854
Julian H.
Job Details: 11/21/2022
CX cokmplaint about unit being loud & squealing a lot causing cycles not to finish sometimes inspected unit on test mode F0E5 unbalance error then put unit on auto test & found squealing from suspension pushed them & not moving back up quickly issue with suspension CX DONT WANT TO MOVE FWD YET PAID SVC CALL ONLY; ordrng 1 W11130356 (suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near New Freedom, PA 17349
Bernard M.
Job Details: 11/21/2022
When arrived found the bottom right corner of FC door damaged. The liner wasn't sealed to door and gasket wouldn't stay in. Ordering FC door and is to be shipped to cx address. Cx will contact office when new door arrives.; ordrng 1 W11566703 (FC door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Chester, VA 23831
Chris B.
Job Details: 11/21/2022
cx comp unit will dispence water insp unit conf cx comp found obstruction in water line cleared obstruction tested un it desighned
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Bear, DE 19701
Andrew W.
Job Details: 11/21/2022
"Per prior tech's diagnosis, replaced infinite switch and tested burner. burner and unit are now working as designed. job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Arlington, VA 22207
David J.
Job Details: 11/21/2022
Knocked and rang no answer office call both numbers on file and no answer. Left voicemail Cx will need to reschedule ; O-emld tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21211
Keith H.
Job Details: 11/21/2022
landlord is respoinsible for payment however unable to reach landlord before servicing
We serviced a
AMANA REFRIGERATOR
Model ASD2275BRS00
Near New Carrollton, MD 20784
Dustin F.
Job Details: 11/21/2022
"Inspected unit, Replaced Bi metal per previous tech, tested unit and confirmed defrost cycle and cooling cycles are working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 11/21/2022
"cx complaint unit not cooling in rc and fz warmer than it should be. inspected unit and verified complaint. found evap overfrosted. inspected control and it only has 1 sticker on it. found element not heating. found bad connection on evap harness to brown heater wire. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, in stock @ tribles. scheduled return visit for 12/2; ordrng 1 W11546681 (evap harness)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Richmond, VA 23230
Joseph D.
Job Details: 11/21/2022
"found unit with no power to drain, replaced control and unit now draining properly"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Richmond, VA 23228
Jerod R.
Job Details: 11/21/2022
"cx had unit on back porch with only power connected, unble to properly test advised customer , it needs to be hooked up; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC0
Near Henrico, VA 23238
Jerod R.
Job Details: 11/21/2022
tested unit found unit has shorted control and bad lid lock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Great Falls, VA 22066
Jason A.
Job Details: 11/21/2022
CX complaint FRIDGE making ice - not dispensing. Prior 30days. Found ice bin is blocked up solid. Temps set to 39RC -6FC! Test evap fans condenser & icebox. No frost on RC evap. TSPs are for K74 & earlier. Dispenser door closes & icebin doors good seals. Frost in FC from doors not closing & rail lube is hardened. See SDpics. Warm air being drawn thru FC to ice in bin. Verified ports on door is clear. Cleared all ice & frost. Applied food grade lube rated to -45F to rails. Set temps to recommended. Select MAX ICE & COOL > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Lancaster, PA 17603
Justin L.
Job Details: 11/21/2022
Cx complaint light out in rc. Was able to access unit and found that the rc light had failed. Ordering switch and setting return for Mon 11/28/22; ordrng 1 W11384469 (door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, VA 20121
Richard B.
Job Details: 11/21/2022
"CX complant. Door scratched/ Prior diagnosis found unit needs door , Installed door and assured door gasket sealing, Need to send badge to CX as it was not ordered. Job completed, RB; ordrng 1 W10884773 (badge) and 1 looklook (look look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21217
Eric W.
Job Details: 11/21/2022
installed new coupler compressor and filled unit unit now starting to cool
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Portsmouth, VA 23704
Zachery R.
Job Details: 11/21/2022
"upon arrival noticed live infestation, advised cx to contact exterminator then contact via office with receipt."
We serviced a
WHIRLPOOL WASHER
Model UNKWN
Near Norfolk, VA 23518
Carl A.
Job Details: 11/21/2022
cx cancelled as there was no modle or ser number on unit
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
John P.
Job Details: 11/21/2022
Installed mag tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE48FXSP6
Near Alexandria, VA 22301
Lloyd B.
Job Details: 11/21/2022
Cx complained the unit leaked. Inspected the unit and found it leaking directly under the motor. Unit needs new sump assy; ordrng 1 WPW10455261 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Dayton, MD 21036
Marc M.
Job Details: 11/21/2022
"cx complaint thick layer of ice building under ice bin. upon arrival unit not demonstrating issue because the cx already thawed all ice. explained to cx that in many cases it can be neccessary that we see the issue during service. ran following tests: test 31-16, test 16-22, test 97- valve opened and sent water as normal (into a cup), ran test 120 and icemaker harvested, but did not return to home position. attempted harvest again and now icemaker will not harvest at all (idles at step 01). cx reports unit only produces aout one tray of ice per day. temps in door icemaker area are higher than optimal however the fc temps show exactly 0.0 degrees. suspected failed icemaker, thermsitor not requesting cooling and unti not resetting to home position. unit will need icemaker."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, VA 22124
Christian C.
Job Details: 11/21/2022
Arrived at cx house and they said they have an extended warranty for unit. Advised cx to call back whirlpool to have it rescheduled under extended warranty.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20720
Dustin F.
Job Details: 11/21/2022
"Inspected unit, found Dual Valve reading open and Bad LED. Replaced Dual Valve and LED, unit now dispenses water and lights all on ( pics taken) SAdly, the Wrong color pantry ui door was ordered. sending Pantry UI for return visit and reordered Stainless door (Black stainless was ordered); ordrng 1 W10815669 (Pantry door (stainless)) and 1 Look (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
Replaced valve and hose unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
Replaced valve and hose unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Ashland, VA 23005
Jerod R.
Job Details: 11/21/2022
"tested unit found unit had bad valve do to pinched res. line replaced filterhead assm and valve , tested unit , unit is now fully functional"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Halethorpe, MD 21227
Robert L.
Job Details: 11/21/2022
"cx complaint front of dispenser drawer not aligned with console, found unit leaning forward 1/2', releveled unit, loosened and resecured dispenser, front maybe 1/32' off normal for this style dispenser, pulls tight no leaks, instructed cx on soap and softener , tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 11/21/2022
"Confirmed cx complaint unit not cooling. Cx states they power cycled unit and cooling function was restored. Found evidence of fresh food UI pantry drawer exposure to water. Instructed cx on unit care, quoted him for new door in the event that the issue reoccurs and cannot be fixed by power cycling. Charged 120 diagnostic.; ordrng 1 W10815674 (dor-fip ss)"
We serviced a
KITCHENAID OVEN
Model KFEG500ESS0
Near Olney, MD 20832
Andrew H.
Job Details: 11/21/2022
"Customers complaint is a unit that maintaining temperatures. Inspected unit and found no error codes present at this time. Inspected temperature probe and found temperature probe is reading 1,080 ohms. I then cycled bake element in normal operation for bake and notice that the double line bakery relay with energize and de-energize while trying to warm up back to 350. This indicates that the relay was making contact and then not making contact I believe the issue was with the control. I quoted customer for replacing the control. Customer okay to repairs and paid and full with credit card. I then replace the control and tested unit. Units now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, VA 23086
Jonathon C.
Job Details: 11/21/2022
"cx complaint, unit still squeaks on heavy loads. tested unit, unable to verify complaint. cx did not have a test load for me. basket wobbles in spin significantly more than i think is acceptable. ordering gearcase, also ordering smaller diameter belt. cx is to have test load ready on return visit. unit may only need belt. two count job. resched for 12/2; ordrng 1 WPW10006384 (drive belt) and 1 WTW5057LW0 (gearcase) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near McLean, VA 22101
Jason A.
Job Details: 11/21/2022
CX complaint RC temps inconsistent & noise. Found noise coming from scroll & evap heavy frost. No airflow. Called MA & VIA will cover cost of scroll. New scroll lines up & all screws tight. Noise level normal > JJ
We serviced a
WHIRLPOOL DRYER
Model MEDB955FW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/21/2022
"Cx stated the dryer worked ok since repaired, nothing is wrong with it, and no service was requested."
We serviced a
WHIRLPOOL DRYER
Model WED9750WW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/21/2022
"cx complaint no operation, checked unit found open thermal fuse, element shorting to G on this appt. replaced thermal fuse and element, tested, element did not cycle off, tripped fuse, unit heated on air only, indicating failure in controls, cx advised did not want any further repairs, and was purchasing new unit.; ordrng 1 WP3392519 (lr/vs rop1y), used 1 WP3392519 (fuse lr/vs rop1y) from stock"
We serviced a
WHIRLPOOL WASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/21/2022
stacked unit customer will have removed for return entereed diag f8 e1 was stored ran diag at times when hot water was entrering small stream cold water normal steady flow at times whime from hot water valve long fill stored sugguesting vavles cx paid by cc 110 due on return; ordrng 1 W10599356 (inlet vavle)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Clifton, VA 20124
Richard B.
Job Details: 11/21/2022
"CX got notified about a issue. Inspected unit and found unit needs heater assembly , Installed new heater and tested unit, Working as designed, No leaks job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/21/2022
Updated heater as per service notice and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Portsmouth, VA 23701
Anthony D.
Job Details: 11/21/2022
cx complaint unit not making ice checked temps fc at 2 degrees checked ice maker found icemaker to be in the off position turned to on position icemaker cycled and filled unit working as designed
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Robert L.
Job Details: 11/21/2022
"installed new inner door and outer glass per previous, everything aligned now (see after pic), tested all ops ok, lower trim not mounted, will adress when wall oven is repaired"