We serviced a
MAYTAG DRYER
Model MED6230HW1
Near ,
Brian R.
Job Details:
12/01/2022
replaced belt and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Finksburg, MD 21048
Brian R.
Job Details:
12/01/2022
replaced parts ordered and tested unit with cx. no leaks seen. opened door a few times and only water on floor or dripping was running down and behing door. cx will try a few cycles and see how unit does. job complete.
We serviced a
MAYTAG DRYER
Model MHW3505FW1
Near Deale, MD 20751
David J.
Job Details:
12/01/2022
CX complaint wanted us to clean her dryer vent out. Explain to customer we do not do vent cleaning. She was under the impression that we did CX cancel the appointment no work was performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Arlington, VA 22204
Eric W.
Job Details:
12/01/2022
we went to install compressor and found 3 way valve was unpluged tryed to plug in it will not go called tec line and sent pic of plug
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near Edgewater, MD 21037
Shane B.
Job Details:
12/01/2022
cx complaint is the unit not cooling. cx said another company worked on unit and said it has a SS leak. when i arrived unit was running. temp in FC was 41. compressor is running but buzzing a lot and is very hot. condensor fan is not running. compressor pulling 1.2amps. condensor fan only gettingn 7vac. control board in top of unti is beeping. 2 short beeps then a puase then it repeats. evap has only a small amount of frost at top. evap fan is not running. it turns half a rotation then stops then moves a little bit again. with evap fan unplugged condensor fan starts running. i called techline they advised replacing evap fan and control board with kit from service pointer. SR#7735172247. cx paid in full for repair. schedule when parts are avaiable. techline advised leaving unit powered off.; ordrng 1 W10818296 (control kit) and 1 W10822580 (evap fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ
Near Brambleton, VA 20148
Daniel J.
Job Details:
12/01/2022
fidge leaking since installed two months ago builder cut off ice maker leaking still occured removed back panel leak stain near drain pan inspected drain hose not connected to drain installed on drain
We serviced a
WHIRLPOOL RANGE
Model ACR4303MES0
Near Richmond, VA 23226
Joseph D.
Job Details:
12/01/2022
"wp3149404 cx complaint of right left burner getting h9t when oven is on, confirmed complaint, exhaust for oven cavity is a straight pipe to the center of the rear left burner, no malfunction exists to repair. did find left front switch with char/arcing inside due to a short. cx stated burner was malfunctioning. unit now working properly."
We serviced a
KITCHENAID RANGE
Model KGSS907SSS02
Near Hyattsville, MD 20782
Samuel R.
Job Details:
12/01/2022
cx complaint unit is not working properly.inspected unit and found both broil and bake to work properly.all burners are working properly.found gfi switch to be bad and cause unit to trip.unit is good.tried calling safety but they were closed
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Beltsville, MD 20705
Andrew H.
Job Details:
12/01/2022
"Cx complaint is unit is not spinning water out. Entered unit into diagnostic mode, found F7E7 (motor unable to reach target RPM), F7E1 (basket speed fault). Ran automatic test cycle, unit did not shift into spin. Inspected underside of unit, found belt tearing, gearcase shaft separating, clutch installed incorrectly. Also found excessive play between basket and wash plate, indicating worn hub drive. Unit wil need new gearcase, belt, hub, washplate. Built quote for full repair, cx decided not to go forward with full repair, collected payment for service call."
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Alexandria, VA 22305
Eric W.
Job Details:
12/01/2022
cx complant of the console is not working properly buttons not working installed new console and tested unit unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Carlisle, PA 17015
Fred G.
Job Details:
12/01/2022
with the help of AS we were able to replace the right hand RC door. heated gasket up to form it to the body of the unit. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV2
Near Kearneysville, WV 25430
Ezra M.
Job Details:
12/01/2022
"not relighting consistantly during cooking cycles. previous company replaced control and thermostat. found bake ignitor misshapen and bent away from bake element. bent towards element, unit cycled heat properly. ordering bake ignitor.; ordrng 1 WPW10324262 (bake ignitor)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Midlothian, VA 23112
John P.
Job Details:
12/01/2022
"CX complaint unit not working checked unit found bad wash motor.F9e1 f7e1, ; ordrng 1 W11416362 (Sump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Bryans Road, MD 20616
Robert A.
Job Details:
12/01/2022
Cx complaint that the unit is not starting at all. I inspected the unit and confirmed the complaint. The control board is not getting any voltage (.38v). I checked the outlet and there no power there either. I checked the circuit breaker in the basement and the breaker tripped. I restored power and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG MICROWAVE
Model MMV4206FW2
Near Bainbridge, PA 17502
Fred G.
Job Details:
12/01/2022
cx complaint unit has no response. inspected unit and found screen was blank and no lights were coming on when door was opened. tested fuse for contunity and found the fuse was faulty. replaced fuse and tested unit. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Charles Town, WV 25414
Ezra M.
Job Details:
12/01/2022
"unit not leveling. installed shim under back left roller, leveled unit. unit on tile,; ordrng 2 4387828A (shim EM VS)s, used 1 4387828a (shim) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Norfolk, VA 23503
Carl A.
Job Details:
12/01/2022
"cx complaint of unit not working,checked unit to find error code F4E3,F7E1,found sump and motor to have failed,installed pre id part and found there to be a defect in the seal reordering sump and motor; ordrng 1 W11025157 (Dishwasher Pump & Motor)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Hagerstown, MD 21740
Ken M.
Job Details:
12/01/2022
Belt replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Alexandria, VA 22309
Lloyd B.
Job Details:
12/01/2022
"Cx complained the unit would spark when other burners were lit and of a stuck key error. Installed new manifold, ui membrane, spark module and ignitor and tested and the unit works as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Chantilly, VA 20152
Daniel J.
Job Details:
12/01/2022
unit not producing ice test 46 e5 error test 56 passed test 36 fan motor stayed the same test 57 passed thermistor and heater test 01 passed no blockage on evap ordering fan ice maker and valve ran filll test no water enter; ordrng 1 W10846539 (fan) and 1 W11482383 (dual valve) and 1 W11579560 (icemaker) and 1 W11087201 (heater)
We serviced a
JENN-AIR OVEN
Model JJW2827DB00
Near Potomac, MD 20854
Roberto I.
Job Details:
12/01/2022
"CX complaint oven not working F2E1 on display.Confirmed error, unable to run diagnostic. Removed control panel, found all connections ok. Replaced control panel using pre id part. Ran 350F bake cycle on both ovens. Unit worked as designed. Collected 1127.09"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Kensington, MD 20895
Roberto I.
Job Details:
12/01/2022
Cx complaint frost build up on evap cover. Confirmed light overfrost on evap
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Carlisle, PA 17015
Fred G.
Job Details:
12/01/2022
with the help of AS we were able to replace the right hand RC door. heated gasket up to form it to the body of the unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Stone Ridge, VA 20105
Ricky E.
Job Details:
12/01/2022
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Mount Airy, MD 21771
Justin S.
Job Details:
12/01/2022
cx says there is water in the tub at the end of the quickwash cycle and only the quickwash cycle. no error codes in memory. control replaced 2 weeks ago for this issue. ran the diagnostic test and the unit is filling draining spinning and agitating. ran the manual test and same. checked the quick wash cycle and found the spin is turned off. turned the spin on and the cx wants to try a wash
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Centreville, VA 20120
Demonte S.
Job Details:
12/01/2022
"Installed the Harness Wire, Thermistor & Control Board. Tested the unit. Unit is starting to Cool. Unit is working as Designed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hyattsville, MD 20785
Shane B.
Job Details:
12/01/2022
replaced blower wheel and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS02
Near Owings, MD 20736
Shawn D.
Job Details:
12/01/2022
"cx comlpaint unit is no longer cooling caled kitchen aid and they said to vacume out coils so he did and did not work said compressor will run for 5 econds then turn offf. inspected unit then turnd it on and compressor did not start, cyced power and tried again compressor started ran for a couple seconds then turned off. inverter has 3.3vdc to the small wires and 120 to the black and hwite wire on inverter. inverter has to be the issue. fixed inveter and tested now compressor stays running and temps are drpping. collected for service fee. unit is good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, VA 20152
Richard B.
Job Details:
12/01/2022
"CX complant. Door falls down .Inspected unit and found door falls down if not supported,.Heater has stainless steel gromets indicating unit has updated heater . Unit will need left and right hinges. Advised CX until hinges are replaced door should be supported if opening and closing . Further work needed .Not in stock RB; ordrng 1 W11573703 (hunge left) and 1 W11573702 (hinge right)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Norfolk, VA 23505
Carl A.
Job Details:
12/01/2022
"cx complaint of oven not working,checked unit to find correct power coming to unit 120 on L1,120 on L2 , 235 across L1&L2,ohmed out element at 25 k ohms,powered unit up bake element reciveing 211vac power, found connector on element not fully seated reseated connector on element,tested unit works as"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Martinsburg, WV 25405
Ken M.
Job Details:
12/01/2022
"Customer complaint is that the unit does not wash. Unit tested and found F4E3 and F7E1. The control is sending power to the wash motor, but the wash motor is not turning on. No loose connections found. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
12/01/2022
"Installed new waterline, filltube heater and 1/4 waterline clip.. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lancaster, PA 17603
Justin L.
Job Details:
12/01/2022
Cx complaint F7E1 error. Was able to access unit and entered diagnostic to find f3e3 thermistor fault and f7e1 tachometer failure. Ran tachometer verification and didnt register and faulted out. Replaced with pre-id calibrated and tested. Ohmed out thermistor and found it reading 2.72K Ohms. Will need inlet valve to complete repair. ordering valve and cx will reach out to set return; ordrng 1 W11165546 (valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Lancaster, PA 17603
Justin L.
Job Details:
12/01/2022
Cx complaint unit banging around. Was able to access unit and found unlevel. Was able to level unit and calibrate then test. Unit is now operating as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pasadena, MD 21122
Alexander D.
Job Details:
12/01/2022
"cx complaint wheel broke off upper dishrack. inspected unit and verified complaint. called office to make sure repair would be covered because no date of purchase in entitlement search and was advised we can add a couple weeks to actual goods issue date. replaced adjusters. tested unit, unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Clifton, VA 20124
Demonte S.
Job Details:
12/01/2022
"Inspected the unit. Found that the cx is saying that the Freezer isn't getting cold enough. Checked the Freezer Evaporator Section. Found a ball of Ice on the Cap / Suction line only at the Freezer. Unit will need a seal System Repair. Cx paid for the Service Call Only by Check. Check is in the Blue money bag. If the cx calls back order the Compressor = W10276644, Drier = Wpw10143759, Coupler = W11506635 , Evaporator Freezer = WPW10608485 & Refrigerator Evaporator = W11492867. Don't go without parts. This will need to be counted as a 4 Count Seal System Repair."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Glenelg, MD 21737
Robert L.
Job Details:
12/01/2022
"cx complaint leaking from hosuing , found slow leak from filter housing behind filter connectio, found corrosion once removed, replaced housing from pre-id, tested all ops ok, collected $309 visa cx paid in full......... while removing old housing i accidently broke tab to bracket (see pic), ordering bracket no charge; ordrng 1 WP67001668 (plate- filter) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Norfolk, VA 23513
Carl A.
Job Details:
12/01/2022
"cx complaint of unit taking too long to pre heat ,checked incoming power 120 on L1,120, L2 across 245 F5E1bake element 23.6 ohms , temp probe1069 k ohms ,broil element 16.6 k ohms ,avg temp 343, calibrated unit by 15 dregrees ,tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, VA 22554
Tanner B.
Job Details:
12/01/2022
"Installed new drive motor, splutch and belt. recalibrated unit and ran diag.. unit still wobbling and making noise, needs new gearcase.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Catonsville, MD 21228
Robert L.
Job Details:
12/01/2022
"cx complaint top rack stcuk and pieces fell off, found end cap had fallen off and front wheel came out of rail and under jamming top rack, removed rack and reinstalled , reinstalled endd cap, ran full diagnostics, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Dale City, VA 22193
Demonte S.
Job Details:
12/01/2022
Installed Ice Maker. Tested the unit. Unit Filled and Harvested. Unit is working as Designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Arlington, VA 22201
Emmanuel R.
Job Details:
12/01/2022
"Cs water filter wont come out, confirmed complaint. I found the water pressure was holding filter in place but once got it out it worked fine. Customer didnt want to replace the filter head since this one isnt leaking or broken. Installed new water filter and had the customer take it out and reinsert it so she can have a feel for it. Collected for svc call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
12/01/2022
"tested unit found unit had clogged filter advised customer , that with new construction in the area main lines are being open and filters will clog till construction is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waynesboro, PA 17268
Bernard M.
Job Details:
12/01/2022
"Cx complaint unit still leaks and has brown residue at the bottom of tub. Ran test and found the unit didn't leak. Inspected underneath and found water residue on the outside of outer tub. The water is leaking from underneath the tub ring. Contacted TL about brown residue and documented that it's soap scum build up. TL suggests cutting back on detergent use. Ordering tub ring, once part is in contact cx to rescheduleSR#7735176188; ordrng 1 W11590590 (tub ring)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Bethesda, MD 20815
Samuel R.
Job Details:
12/01/2022
cx complaint unit is not dispensing water.inspected unit and could confirm cx complaint.tested unit with no filter and still got no water.ran service test 46 and got no water.checked door harness for unit and narness is good.checked water valve and found dual valve to be bad.will also replace inlet valve aswell its humming loud to but letting water through.unit will need both water valve W11512399 2 tribles WPW10341320 36 tribles ; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lanham, MD 20706
Shane B.
Job Details:
12/01/2022
cx complaint is the unit not starting at all. confirmed complaint. nothing works when start button is pressed. i found no thermal damage at the terminal block. 120vac on each leg but when checked from L1 to L2 i have 1.6vac. issue is the power supply. i showed the cx this and she is going to have outlet and breaker looked at. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHWE950WW01
Near Mont Alto, PA 17237
Bernard M.
Job Details:
12/01/2022
Cx complaint unit won't start cycle. Entered into diag and found error F24 temp sensor error. Accessed sensor and got and ohm reading of OL. No wire damage found. Replaced sensor and while running test unit stopped at cold water fill and displayed F20 pressue switch trip. Ohmed out switch and it read OL. Gave cx quote for full repair and he'll be purchasing new unit. Cx paid $240 for service and labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model M0RXEMMWM01
Near Camp Hill, PA 17011
Fred G.
Job Details:
12/01/2022
i was able to access unit and replace the left lower drawer and trip tray as per previous visit. unit now checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Louisa, VA 23093
Eric F.
Job Details:
12/01/2022
"Installed pulley, tested unit, unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Yorktown, VA 23692
Justin W.
Job Details:
12/01/2022
replaced heater per service pointer. tested unit working as designed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Yorktown, VA 23692
Justin W.
Job Details:
12/01/2022
replaced heater per service pointer. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM
Near Newport News, VA 23608
Justin W.
Job Details:
12/01/2022
cx complaint valve on back damaged. confirmed complaint and replaced from pre id parts. unable to test due to no hookup.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Falls Church, VA 22042
Christian C.
Job Details:
12/01/2022
"Cx complaint of a clicking behind unit and unit is not cooling. Inspected unit had been unplugged since for a week. After plugging back in unit 3 way valve just constantly clicks and compressor does not kick on. Ran test 5 and compressor at max speed unit is pulling 1.85 amps. Ran test 4 and went through no issues. Called techline. Advised to replace pantry ui, pantry harness, and ice box fan. Quoted cx and they will not be going through with repair. Cx paid for service call."
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Bear, DE 19701
Michael E.
Job Details:
12/01/2022
"CX complaint: F8E0 error code. Tested and verified complaint. Cooling fan at 104.8 olms. 5vdc from control to hall sensor. Control board has been replaced twice to address this same issue. Ordering cooling fan assembly. CX paid for service, part, S&H. CX will owe 110.00 for labor upon return visit. Cannot reschedule due to NW part; ordrng 1 W11107275 (fan-blwr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Arlington, VA 22201
Eric W.
Job Details:
12/01/2022
cx complaint was ice maker not making ice comfrim complaint by tested the ice maker by holding the reset bottom nothing happen the tested volts got 120 volts replaced the ice maker
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Marriottsville, MD 21104
Brian R.
Job Details:
12/01/2022
replaced part ordered and tested and checked unit. was able to go through all settings and start a load and run all functions. unit checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Washington, DC 20001
Mitchell H.
Job Details:
12/01/2022
cx complaijt unit is not cleaning or drying well. ran diag and no errors all components working good. asked cx what cycle she uses. she said 1 hr only. says the others are too long. informed cx of how unit works and how important cycles are for washing and drying. she understands. unit is working as desinged.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Great Falls, VA 22066
Jason A.
Job Details:
12/01/2022
CX comaplint FRIDGE water leaks from RC cover & warm temps. FC temps good. Found RC evap completely iced up. Cleared all ice & test thermisters - measured resistance at main control. Evap insulator is cracked & UI non-responsive. Left door closer spring stretched & causes noise - doesnt close door fully. JJ to return. Parts in stock > JJ; ordrng 1 WPW10739408 (cntrl-elec (item5) 4 upr mrlbro) and 1 W10565852 (harns-wire item4) and 1 W10555478 (insulation item5) and 1 W10667607 (thermistor RC item14) and 1 W11411871 (UI item32) and 1 W10121046 (cam spring LEFT 36)
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, MD 20815
Samuel R.
Job Details:
12/01/2022
"cx complaint unit is loud.inspected unit and could comfirm.found unit to be squeeking from bad rollers.also found blower wheel to be making a tapping sound.upon further isnpection found unit dor assembly to be faulty and cause unit to properly close.cause door to scrape paint off cabinet.unit will need blower wheel, dryer repair kit and door assembly.will get touch up piant to prevent unit rusting on scrape marks 4392067 100 tribles 72017 49 tribles W11465962 special order; ordrng 1 W11465962 (door assembly) and 1 4392067 (dryer repair kit) and 1 72017 (paint) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Finksburg, MD 21048
Brian R.
Job Details:
12/01/2022
cx complaint is unit not draining like it should. shes not here her dad was and said he believes its not draining all the way. tested unit and unit filled and sprayed strong. canceled to check draining. took drain pump off and found a hair pin in pump and had it locked up. removed and tested unit again and unit checks and drains saw small drip from seal around motor and rempved motor and cleaned around and installed back and no drips seen now.and unit drains good and fast. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Dale City, VA 22193
Demonte S.
Job Details:
12/01/2022
Arrived at the unit on site. Unit doesn't have a model or serial sticker at all. I advised that the cx calls whirlpool and gets a model / Serial sticker. Advised cx that I need this to show proof that. Working on the correct unit. Please see Sd Pictures if any questions.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Alexandria, VA 22303
Lloyd B.
Job Details:
12/01/2022
"Cx complained the unit did not operate correctly. Installed new control and after calibration, tested in diagnostics and it now operates as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Ashburn, VA 20147
Ricky E.
Job Details:
12/01/2022
"installed parts, unit cks ok..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Virginia Beach, VA 23456
Austin D.
Job Details:
12/01/2022
"sr 7735172525 cx complaint the ice is forming underneath the bin. checked the seals and all seals seem to be good to go. water must be coming from the ice maker section since where the water is located. therefore, ordering a new ice maker and water valve to resovle the issue. will return once the parts come in. if issue persists after this repair techline says we will need to replace the fridge left door.; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 WPW10553630 (heater cover) and 1 W11579560 (ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Fulton, MD 20759
Israel R.
Job Details:
12/01/2022
F2E1 Stuck key. Customer complaint unit is not starting. Customer said that she starts the washer and then walks away and when she comes back the unit has not wasehd or started. I ran teste found F2E1 UI test passed after the test the unit displayed F6E6 is not even a code that is listed. I got into the test again and the only thing was the F2E1 error code again. I ran test againa and did not not get any erro codes and completed the cycle. every time. Unit is working fine. Quoted fro 110 labor for UI and control but unit is working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamsburg, VA 23188
Lucas R.
Job Details:
12/01/2022
"cx complaint unit leaking, inspected all water lines, found no evidence of breaks in lines, found crack in drain pan, and calcium deposits in machine compartment, power cord crushed, and no water supply in store to test further.; ordrng 1 WPW10655368 (pan-drip) and 1 W11563716 (harness)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Biglerville, PA 17307
Bernard M.
Job Details:
12/01/2022
"Replaced agitator, ran auto test and the unit no w runs as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Frederick, MD 21701
Justin S.
Job Details:
12/01/2022
cx says the unit started making odd noises before it stopped cooling altogether. they unplugged it since then. plugged the unit in and the compressor is making noise on startup until the click. Technical Service Pointer #: W11634348 deals with this issue. compressor pulling 9aac when starting.; ordrng 1 W11574734 (compressor) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 WPW10143759 (dryer) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11598434 (evap) and 1 W11506620 (coupler) and 1 W11504450 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hershey, PA 17033
Fred G.
Job Details:
12/01/2022
c x complaint unit is making a buzzing sound from behind unit. pulled ;lnunit out and removed rear cover and found suction line was rubbing on back panel. was able to slighty bend pipe out of the way and placed sealer on it to stop it from happening again. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Ellicott City, MD 21042
Robert L.
Job Details:
12/01/2022
"cx complaint mold and smell from washer , found boot in good condition, minimal spotting around front edge and behind fold, cx was using 3/4 up cap worth of soap and on well with hard water, new boot not necessary, needs good cleaning, instructed cx on cleaning, keeping doors open, and proper soap use, tested all ops ok, collected $120 visa"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, PA 17365
Sal R.
Job Details:
12/01/2022
"I was able to uninstall the unit and replaced the harness. I then tested and found the same results. I reented Diag and found errors to include F10E2 and F10E3. I ran the unit with the vent fan connected and found the disruption at the UI causing the unit to malfuntion. I canceled the cycle and disconnected the vent fan motor. I then ran the unit and found it to be opperating as designed. I called Whirlpool and explained my finds. I am ordering 1 vent fan motor (W11414073) . Once the part is avalible, please ahve somone form the office call ot set a retun date. Please see SR # 7735122651.; ordrng 1 W11414073 (vent fan motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HW0
Near Leesburg, VA 20175
Ricky E.
Job Details:
12/01/2022
"customer stated that the unit was overjeating and giving an error of 6-1. verified issue and fnd falty broil relay at the control. when anything is chosen on the ui, the broil element will turn on.. need part...; ordrng 1 W11317859 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near West Springfield, VA 22152
Carl R.
Job Details:
12/01/2022
"Cx complaint is Broken or Missing Parts - FDBM - PRE-ID Door Dented/Scratched. Removed door from box and held the door against the old door, new door matches perfectly against the frame and handle aligned perfectly. Put new door and handle on freezer rails and heat treatment to door gasket. Unit working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Warrenton, VA 20187
Daniel J.
Job Details:
12/01/2022
installed new dispesner customer informed me unit still has bubbles at end of cycle replaced dispenser ran empty no bubbles added rinse aid and ran diag bubbles in tub informed customer to try to dilute rinse aid as its causing bubbles
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Washington, DC 20001
Mitchell H.
Job Details:
12/01/2022
installed broken piece on pantry adapter. unit is now good to go. job completed.
We serviced a
JENN-AIR COOKTOP
Model JED3536GS01
Near Ashland, VA 23005
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found led light for switch hot surface is on ordering infinite switches ; ordrng 2 W10917724 (switch-inf)s and 1 W10843843 (switch-inf left rear) and 1 W10911303 (switch-inf) and 2 W11129442 (switch-inf)s
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Greenwood, DE 19950
Frederick R.
Job Details:
12/01/2022
Return visit. Replaced DW middle spray arm and manifild per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wellsville, PA 17365
Sal R.
Job Details:
12/01/2022
CX complai t is that the unit stoped cooling in both the RC & FC. I foiund the unit to be unpllugged apon arrivel. I plugged the unit in and found that when the compressor came on the compressor was seezed and unit shut down shortly after. Unit will need a new compressor and driier filter. I am also ordering all coupling. I have set a retun date for 12/9. return date will need to be 3 call counted and LOKRING is requirred.; ordrng 1 W11574734 (compressor 100 @ tribs) and 1 W11504431 (coupling 59 @ tribs) and 1 W11504415 (coupling 35 @ tribs) and 1 W11506621 (coupling 53 @ tribs) and 2 W11506635 (coupling 100 @ tribs)s and 1 W11109499 (filter 52 @ tribs) and 1 W11504445 (coupling) and 1 W11504447 (coupling 36 @ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Chesapeake, VA 23322
Branden R.
Job Details:
12/01/2022
cx complaint aig con ci for same issue. im making noises checked unit found during test 3 evap fan in freezer makes a loud pulsating sound while testing disassembled and found bad evap motor order both evap motors and controls just in case .; ordrng 1 W11452196 (evap motor) and 1 WP67006337 (fan blade) and 1 W10843055 (control) and 1 W10830278 (control) and 1 W11087438 (fridge evap motor)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Frederick, MD 21701
Justin S.
Job Details:
12/01/2022
replaced the control and the thermistor and reset power to the unit. the unit is now cooling good.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Suffolk, VA 23434
Anthony D.
Job Details:
12/01/2022
cx complaint unit not heating checked unit found proper voltage at outlet also tested heating element and element was reading open replaced element and tco tested still not heating notice power cord was hooked up wrong not allowing correct voltage to get to element fixed power cord issue tested unit is now working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS00
Near Washington, DC 20002
Mitchell H.
Job Details:
12/01/2022
cx complaint unit not dispensing water well. instlled valve and tested. unit working as desinged. job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Virginia Beach, VA 23456
Austin D.
Job Details:
12/01/2022
cx complaint the unit is not turning on. checked the unit and found that the fuse was blown. replaced the fuse and tested the unit multiple times. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wellsville, PA 17365
Sal R.
Job Details:
12/01/2022
CX complai t is that the unit stoped cooling in both the RC & FC. I foiund the unit to be unpllugged apon arrivel. I plugged the unit in and found that when the compressor came on the compressor was seezed and unit shut down shortly after. Unit will need a new compressor and driier filter. I am also ordering all coupling. I have set a retun date for 12/9. return date will need to be 3 call counted and LOKRING is requirred.; ordrng 1 W11574734 (compressor 100 @ tribs) and 1 W11504431 (coupling 59 @ tribs) and 1 W11504415 (coupling 35 @ tribs) and 1 W11506621 (coupling 53 @ tribs) and 2 W11506635 (coupling 100 @ tribs)s and 1 W11109499 (filter 52 @ tribs) and 1 W11504445 (coupling) and 1 W11504447 (coupling 36 @ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Lancaster, PA 17603
Justin L.
Job Details:
12/01/2022
Cx complaint outer glass shattered and knobs not lining up. Was able to access unit and found outer glass had shattered and the valve stems on the regulator were sticking and bending when trying to use cooktop. Contacted safety SR#7735132656 who gave Parts and Labor Auth#W153VE1WPL1. Ordering parts needed for repair and once in office will need to set return. Informed cx not to use oven until repair; ordrng 1 W11176456 (outer door) and 1 W11178521 (nameplate) and 1 W10538763 (manifold) and 1 WPW10339442 (knob) and 1 WPW10515454 (center burner head) and 1 WPW10183369 (center cap) and 1 W10856866 (socket) and 1 W10888179 (bulb) and 1 W11105139 (glass bracket) and 1 W11389703 (bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Rixeyville, VA 22737
Robert W.
Job Details:
12/01/2022
Cx complaint is the unit isnt making ice. Inspected unit and found unit is getting good power water flow is good IM not error codes IM will harvest just wont fill found tube frozen fixed the air bleed in IM and unit is working properly.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hopewell, VA 23860
Chris B.
Job Details:
12/01/2022
rent a center stated the unit had been dropped down many steps and unit is longer repairable called tech line spoke with chris unit not repairble
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Washington, DC 20005
Mitchell H.
Job Details:
12/01/2022
cx complaint noise is still there. installed new pads per techlines request to compressor. tennents were not in and on vacation so they will need to let us know if issue is still there or to there liking. otherwise unit sounds pefectly fine to me. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Norfolk, VA 23503
Carl A.
Job Details:
12/01/2022
"cx complaint of unit making loud noise when ice maker fills,checked unit unit to fin noise coming from water vavle when it fills the vavles is internaly failing ordering parts needed for repairs; ordrng 1 W11548540 ( ICEMAKER) and 1 W11548535 ( VALVE)"
We serviced a
JENN-AIR MICROWAVE
Model jmd2124ws
Near Galena, MD 21635
Alexander W.
Job Details:
12/01/2022
Cx stated unit runs for a few seconds then reboots itself inspected tested and verified cx complaint pulled unit out and inspected ; ordrng 1 W10825099 (Cut off) and 1 W10278024 (Switch)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ4
Near Laurel, MD 20723
Israel R.
Job Details:
12/01/2022
Customer complaint unit is not turing off the cooktpop lights. I tested power and the unit is not turning off power even when it says off. the unit has a bad board. Unit needs control. Owes 110 on return.; ordrng 1 W11552018 (Control board 56.00)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near ,
Brian R.
Job Details:
12/01/2022
replaced belt and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Odenton, MD 21113
Dustin F.
Job Details:
12/01/2022
"Inspected unit, Replaced Motor and Blower Wheel, Vacuumed unit out, then tested unit.Unit works as intended."
We serviced a
WHIRLPOOL DRYER
Model WED95HEXW0
Near Lancaster, PA 17601
Justin L.
Job Details:
12/01/2022
Cx complaint unit squealing. Was able to access unit and found that the idler was seizing causing the belt to fray and the rollers were worn. Ordering parts for repair and setting return for Fri 12/9/22; ordrng 1 W10837240 (idler) and 1 4392067 (kit)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Fort Washington, MD 20744
Robert A.
Job Details:
12/01/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Falls Church, VA 22041
Lloyd B.
Job Details:
12/01/2022
"Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heats and cycles. Job complete; ordrng 1 WP279843 (element), used 1 WP279843 (element) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, MD 20906
Julian H.
Job Details:
12/01/2022
CX complaint about unit not washing put unit on test mode error F4E3 motor not running let auto testrun confirmed water on unit also motor receiving 120vac but not running need sump/motor scheduke with office for tomorrow; ordrng 1 W11025157 (pump&motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EWH01
Near Annapolis, MD 21401
Dustin F.
Job Details:
12/01/2022
"CX complaint: No ice or waterInspected unit, confirmed no ice or water was being dispensed.DID not hear valve energizing. inspected unit further found the connector for the dual valve backed off. Resecurred connector and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Washington, DC 20011
Mitchell H.
Job Details:
12/01/2022
cx complaint unit will cool fine for a few days then just thaw out and get warm for days. inspected unit and found freezer at 4 and fridge at 16. units cycling too lonog then going into defrost/idle for too long. unit needs control. cx paid service call and will let us know if they want to move forwards.
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near Berryville, VA 22611
Ezra M.
Job Details:
12/01/2022
"squealing noise during cycle. found idler pulley failing, not spinning properly."