We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Raccoon Ford, VA 22701
Robert W.
Job Details:
12/01/2022
"Arr at CX and opened box and found the new drum is damaged, Reordered Drum; ordrng 1 W10541657 (Drum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Crofton, MD 21114
Dustin F.
Job Details:
12/01/2022
"Cx complaint: Freezer Light Not WorkingInspected unit, confirmed voltage to lightbulb, also confirmed Door switch functionallity and voltage going to door switch. Found Light Bulb Defective. Ordering Replacment BULB W11518235; ordrng 1 W11518235 (Light Bulb) and 1 LOOK (LOOK) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fairfax, VA 22030
Demonte S.
Job Details:
12/01/2022
Inspected the unit. Found that the cx is saying that the Washer is giving an error codes while trying to use unit. Ran Service Diagnostics on the unit. Error Codes are F0E2 = Over Sudding Error. ( Advised that the cx watches there soap usage.) F9E1 = Long Drain Error. Checked the Drain Pump. Found that the Washers Drain Pump is clogged. Removed all Items from the Drain Pump. ( Advised the cx to use a mesh bag. There is all different types of items in the Drain catch.) Ran Service Diagnostics Test 12 on the unit. Unit passed. I then ran a normal cycle on the unit. Unit is working as Designed. ( Advised that the cx reads the Use & Care Guide.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Dumfries, VA 22026
Tanner B.
Job Details:
12/01/2022
Installed new compressor and installed access ports. flushed system w/ nitrogen and vac unit down .. refilled w/ 1.98oz of r600a .. allow 2hrs too cool.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL04
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
12/01/2022
Mullion not reaching fitting slot removed and replaced the mullion tested unit now functions normally
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Lexington Park, MD 20653
David J.
Job Details:
12/01/2022
CX complaint as soon as they turn on the oven air codes for low speed fan pop-up. After previous text visit he had found the unit need a new blower fan that it was causing the air code and preventing customer from using the oven properly. arrive today called unit from wall And removed all bar fan. Replace with new blower fan and tested unit before installing and found on low speed and high speed fan. Both blows in diagnostic mode. Placed unit back in cabinets after making hooks to hold powerline on back wall. Tested unit on a bake cycle at 350° Unit was preheating as intended. Unit is now working job complete
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Arlington, VA 22203
Eric W.
Job Details:
12/01/2022
cx complaint is ja oven shuts of mid cycle comfirmed the cx complaint we found f6e0 for lost order ui and appliance manger; ordrng 1 W11449114 (ui) and 2 W11448961 (appliance manager)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hopewell, VA 23860
Chris B.
Job Details:
12/01/2022
called tech line spoke with andy CHECK voltageat outlet large spade to ground is 120v ac large spade to saMLL SPADE IS 120V ac AND SMALL SPADE TO GROUND IS 15V ac found revers polarity and voltage on nutruel cx need electrian
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Moseley, VA 23120
John P.
Job Details:
12/01/2022
Installed mag and inverter tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Newark, DE 19713
Andrew W.
Job Details:
12/01/2022
"Cx complaint is washer will not spin. inspected and verified complaint. tried to spin the tub by hand and had a lot of resistance. checked for error codes and found F7E1 basket speed fault, F0E5 off balance load detected, and F0E2 oversuds condition errors. everything looked fine under the unit so went to take the inner tub out to see what could be causing the resistance and the inner tub split in two. the drive hub was removed and went to lift the tub out and the base stayed but the top and side of the tub came off, documented with pics. ordering inner basket, drive hub, splutch, and gearcase just in case the defective basket caused damage to it. returning with the actuator just in case since a test cycle was not done in this condition. cx will call when OS part arrives to reschedule.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub kit) and 1 W11454734 (gear case) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
12/01/2022
New home.. the stove missing the middle burner.. order part; ordrng 1 w11475513 (burner middle)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Stafford, VA 22554
Robert W.
Job Details:
12/01/2022
Replaced lower harness and lid lock unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gerrardstown, WV 25420
Ken M.
Job Details:
12/01/2022
"Customer complaint is that there is a dent in the right side door and there is condensation forming in the unit. Found that the right side door inner liner is warped, preventing the door from sealing to cabinet properly. Door needs to be replaced. Door replaced. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Millersville, MD 21108
Dustin F.
Job Details:
12/01/2022
"CX complaint: Freezer Door adjar, not closingInspected unit, confirmed complaint. Found Railstop was stuck, preventing the rail from receeding all the way when the door shut on the left side. Adjusted railstop, tested unit, doors and unit now work as intended. took picks for proof."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS
Near Chesapeake, VA 23322
Zachery R.
Job Details:
12/01/2022
"assisted bx with repair. tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Reva, VA 22735
Robert W.
Job Details:
12/01/2022
CX Complaint is the unit isnt washing. Inspected unit and found error codes for motor and heater. unit wont wash and heater not coming on. ORdering control and sump.; ordrng 1 W10906426 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sterling, VA 20164
Jason A.
Job Details:
12/01/2022
CX complaint WASHER doesnt go into hi spin on some cycles. No error code. Manual component test motor components & tub agitate & spin. Blew thru pressure hose & no blockage or leaks > JJ; ordrng 1 W11513246 (Control (item13) FBO)
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JZ1
Near Chesapeake, VA 23322
Branden R.
Job Details:
12/01/2022
cx complaint cooktop uneven on frame.. checked unit and found warped cook top causing pots to sit uneven and unable to screw down cooktop . tryed to uninstall and seat cooktop properly . was unable to properly install cooktop being it was warped ordering new top for proper repair to be done .; ordrng 1 W11175876 (cooktop)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Saint Inigoes, MD 20684
David J.
Job Details:
12/01/2022
Cx complaint ui has no function. Found complaint removed front panel and tested voltage at control had 122vac from black to white. Powered unit down and replaced Consol. Unit now has functions and working. Ran test cycle and now working as intended. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
12/01/2022
"cx complaint is the ice making not shutting off when bin is full causing ice to spill, ice jamming in the chute causing water to drip from dispensor and the water filter not coming out. when i arrived ice bin was full to a normal level. nothing in the chute. i found the plastic tab on filter housing that pulls the filter back had come out of place. once back together the filter goes in and out easily. installed new filter that cx had on hand. tested IM with full bin in place. arm hit the ice so tray returned to home position without dumping anymore ice. thats working properly. i showed this to cx. cubes in the bin look good. unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Midlothian, VA 23114
John P.
Job Details:
12/01/2022
CX complaint units will stop and flash f2 e2 checked all connectors on UI nothing appeared to be out of place reseated all connectors during performing HMI test when turning selector knob unit would reset and freeze possible issue in selector nob of assembly ordering UI and control; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS26C6MFZ00
Near Stevensville, MD 21666
Frederick R.
Job Details:
12/01/2022
CX comnplaint is no water no ice. Inspected/tested and found that the installers never turned on water to unit. During inspection I found several other issues caused by the movers / installers. Found FC door harness broken in sceveral places. RC door broken at bottom right including broken bottom cam. CX wanted a written estimate which I provided for her but did not want to submit anything to us. She will reach back out to us if it gets covered. I explained IM will probably not work because of broken wire harness. Also filter stuck in defective housing but CX not concerned about that. Collected $120 SC by CC. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Winchester, VA 22602
Ezra M.
Job Details:
12/01/2022
"drain pump not running. has voltage. replaced drain pump, ran diag cycle. completed normally with no errors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Myrtle Beach, SC 29588
Jason T.
Job Details:
12/01/2022
"Installed parts to complete the repair, verified all led functions for proper operation...working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Fairfax, VA 22030
Demonte S.
Job Details:
12/01/2022
Inspected the unit. Found that the cx is saying that the under the hood light isn't working. Checked the Light Bulb. Light Bulb is good. I then checked the Control Board. Control Board is reading 121.2 Volts at the P1 Connection. I then checked the P4-1 Connection. 121.1 Volts will Lights are Off. I then checked the P4-1 whole the lights are on. Getting 121.3 volts. Installed Control Board. Tested the unit. Under the hood light is now turning Off and On Unit is working as Designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Hanover, MD 21076
Dustin F.
Job Details:
12/01/2022
"CX complaint: no water flow dishes not cleaningInspected unit, confirmed Complaint, found F8E1 code and F8E6 code for flow sensor fail. Spoke to MM to confirm, ordering Water inlet valve and extra nut, setting Water valve for return.; ordrng 1 LOOK (LOOK) and 1 W11535094 (Water Inlet Valve) and 1 W11535081 (WAter Inlet Valve Nut)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Inwood, WV 25428
Ken M.
Job Details:
12/01/2022
"Customer complaint is that the unit is not agitating. Per SP W11531483B, inspected the actuator. Found the actuator arm disengaged from the splutch. Actuator replaced and unit tested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Midlothian, VA 23112
Chris B.
Job Details:
12/01/2022
cx comp unit smells insp unit conf cx comp did conf smell insp evap and defroster found unit defrosting while on phone with tech line did smell coming from condensor area but could not identify smell cleaned drip pan with wet towles called tech line spoke with ed stated to add refresh tab to drip pan
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Fort Washington, MD 20744
Robert A.
Job Details:
12/01/2022
"I installed the ordered parts and tested the unit for the cx. The bulb has now blown, I replaced the bulb and tested the unit for the cx. The unit is working as designed.; ordrng 1 8206232A (bulb_ VS RA), used 1 8206232A (bulb_ VS RA) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
12/01/2022
"Replaced parts per previous tech, ran test cycle, unit completed cycle without any further issues. Unit checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Severna Park, MD 21146
Alexander D.
Job Details:
12/01/2022
"replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Myrtle Beach, SC 29572
Jason T.
Job Details:
12/01/2022
"Installed qty 2 fridge door gaskets, leveled the unit, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FS2
Near Chesterfield, VA 23832
John P.
Job Details:
12/01/2022
CX complaint that center of oven doesn't cook evenly that the outer edges of food she is cooking will over cook edges before middle is done.342356340368337368Average 351 advised CX unit is heating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Wrightsville, PA 17368
Drew B.
Job Details:
12/01/2022
cx complaint tht unit is not cooling naf making loud buzzing sound from the compressor checked starr device found no change and found bad lockd compressor. will need 2 count for return; ordrng 1 WPW10143759 (filter) and 1 WPW10466675 (compressor) and 1 LOOK (LOOK) and 1 SSTECH (ss tech) and 1 2count (2 count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Chesapeake, VA 23322
Branden R.
Job Details:
12/01/2022
cx complaint aig con ci for same issue. im making noises checked unit found during test 3 evap fan in freezer makes a loud pulsating sound while testing disassembled and found bad evap motor order both evap motors and controls just in case .; ordrng 1 W11452196 (evap motor) and 1 WP67006337 (fan blade) and 1 W10843055 (control) and 1 W10830278 (control) and 1 W11087438 (fridge evap motor)
We serviced a
MAYTAG WASHER
Model MVWB965HWO
Near Chesapeake, VA 23322
Branden R.
Job Details:
12/01/2022
"cx complaint aig washer not filling up with water checked unit and found no errors stored to unit , checked unit and found oil coming from gearcase , ordering all parts for gearcase repair , also found control no sensing pressure switch while filling . ordering control and gearcase for proper repair; ordrng 1 W11246700 (control) and 1 W11393684 (gearcase) and 1 W11550891 (agitator) and 1 W10734521 (splutch) and 1 W10754158 (motor) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM01
Near Bethesda, MD 20817
Roberto I.
Job Details:
12/01/2022
"Cx defrosted the unit. Replaceed parts and resumed power, compressor and fans started. Unit good to do. Collected $125"
We serviced a
WHIRLPOOL OVEN
Model KFED500EWH05
Near Reading, PA 19609
Justin L.
Job Details:
12/01/2022
Cx complaint they heard a loud bang and found screws on the floor along with side panel bowed out. Was able to access unit and found that the chasis where the screws go the holes were stipped and the screws slide in and out. Reached out to techline and spoke to Sterling. Unit is unrepairable and should not be used as heat can escape and cause damage to cabinets. Customer service will reach out to cx for next steps.
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Bear, DE 19701
Michael E.
Job Details:
12/01/2022
"CX complaint: F8E0 error code. Tested and verified complaint. Cooling fan at 104.8 olms. 5vdc from control to hall sensor. Control board has been replaced twice to address this same issue. Ordering cooling fan assembly. CX paid for service, part, S&H. CX will owe 110.00 for labor upon return visit. Cannot reschedule due to NW part; ordrng 1 W11107275 (fan-blwr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lititz, PA 17543
Justin L.
Job Details:
12/01/2022
"Was able to access unit and replaces water fittings causing leak. Ran water and ice maker fill while watching the repaired water line and found no leaks. Unit is working as designed, no further work needed"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FH
Near Chesapeake, VA 23322
Branden R.
Job Details:
12/01/2022
"cx complaint aig dbl oven runs too hot , checked unit and found temp sensor out of range tested all other major componets and everything checked good other then sensor , replace both just in case and tested unit . unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Severna Park, MD 21146
Alexander D.
Job Details:
12/01/2022
"cx complaint rc light is dim and water dispensing slowly and icemaker not working intermittently. seems icemaker issue is because of low water pressure, ice container full of almost normal sized cubes. cx mentioned they get tiny cubes sometimes. noticed filter needs changed and cx had a new one. replaced filter and that seemed to help water flow a little but still slow coming out of dispenser. checked water supply. turned shutoff valve off to disconnect water supply and when i turned it back on i have no water coming out now. seems water flow issue is in shutoff valve. replaced rc led, light working properly now, and advised cx to call plumber to correct water supply and call back if its still slow coming out of dispenser. quoted 338.53, paid in full with c/c."
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Chestertown, MD 21620
Alexander W.
Job Details:
12/01/2022
"Installed part per previous diag tested unit, unit is now operating as designed job is complete cx paid remaining balance by CC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, VA 20164
Jason A.
Job Details:
12/01/2022
CX complaint FRIDGE doesnt dispense water. Found tank has a cut. See SDpics. RC door switch sticks. Parts in stock > JJ; ordrng 1 W11384469 (RC door sw item4) and 1 W11566768 (reservoir)
We serviced a
JENN-AIR FREEZER
Model JBRFR30IGX00
Near Herndon, VA 20170
Jason A.
Job Details:
12/01/2022
CX complaint FRIDGE door handle loose & door not closing. Separated door panel & dighten door handle. Used locktite on screws. Test door for proper operation > JJ
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Richmond, VA 23228
Joseph D.
Job Details:
12/01/2022
replaced ui and confirmed proper connection at outlet/terminal block. unit working properly
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Virginia Beach, VA 23464
Carl A.
Job Details:
12/01/2022
"cx c omplaint of unit banging agaist the cabinet,checked unit to find no error codes at this time pulled splutch down to look and found that oil has leaked onto the splutch and is a slow leak ordering parts needed for repairs; ordrng 1 LOOK/LOOK and 1 W10919191 (washplate) and 1 W10528947 (Drive Hub) and 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W10721967 (Drive Clutch Kit)"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Upper Marlboro, MD 20772
Robert A.
Job Details:
12/01/2022
"Cx complaint that the unit is freezing food in the upper area of the RC and the IM is not working. I inspected the unit to confirm the complaint. I found the RC is set to 37degrees, the temp reading is 36degrees. I tested the damper in test 3, it opened and closed well and the airflow was good. I ran test 43 for the IM and it gave a 23 code. I checked the harness at the bottom of the FC door. The harness is damaged and needs to be replaced. The unit will need a new FC door to resolve the issue. I'm ordering the part for the return visit. I collected the service call fee by CC.; ordrng 1 LW10839911 (FC door 707.23)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Fairfax, VA 22031
Christian C.
Job Details:
12/01/2022
Cx complaint unit is leaking whenever they have medium or large loads in washer. Inspected unit no errors. Tested unit in diag twice no leaks. Put in towels from cx amount of a medium large load ran for about 15 mintues still no leak. Ran drain and spin still no leaks. Could not replicate issue. Unit is working as designed. Cx paid for service call.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS
Near Chesapeake, VA 23322
Branden R.
Job Details:
12/01/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair , tested unit and unit is running as designed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Columbia, MD 21044
Robert L.
Job Details:
12/01/2022
"installed ui and main control, unit was clear and cx treated area again while i was there,tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Sterling, VA 20165
Jason A.
Job Details:
12/01/2022
CX complaint DW leaks. Found leak water dripping at coupler of supply line. See SDpics. Tightened fitting & watched for drips > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
12/01/2022
"CX Concern the unit not cooling , found fc evap harness backed out and not allowing heater to come on .. reseated , cleared ice and ordering harness ..; ordrng 1 W11581973 (fc harness)"
We serviced a
KITCHENAID ICE MAKER
Model Kuis18nnts3
Near Huntingtown, MD 20639
David J.
Job Details:
12/01/2022
"CX complaint after performing clean cycle unit stopped working correctly. Arrived today and unit was powered on. There was ice on the plate but small ships of ice and water in the ice bin. Circulation pump was working correctly and running water over the plate, but could not get the drain pump to drain water out of bin tried forcing a drain but would not work. Unit needs both Yvette thermistor and Ben thermistor as well as a drain pump. Quoted CX for repair and he will let us know within 30 days. CX paid 120 for service call.; ordrng 1 W11566407 (Res drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Richmond, VA 23233
Jerod R.
Job Details:
12/01/2022
new tub was twisted reoreded; ordrng 1 w11409866 (tub)
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near Franklin, VA 23851
Anthony D.
Job Details:
12/01/2022
cx complaint unit leaking from left corner during all settings except normal wash ran test cycle unit did not leak notice unit was not level and leaning torwards the door leveled unit with slight tilt to back of unit ran test cycle again no leaks or error codes unit is working as designed advised cx to monitor and to use cycles unit previously leaked on and if leaking occurs to call office and schedule return visit colected $120 for service call
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Waynesboro, PA 17268
Bernard M.
Job Details:
12/01/2022
"Cx complaint unit doesn't spin. Ran unit and found motor running but the drum doesn't spin. Accessed the drum and found the belt had broken. Replaced belt using pre-id parts, ran unit and it now spins and heats as designed. Unit checks good"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Conway, SC 29526
Jason T.
Job Details:
12/01/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Mount Airy, MD 21771
Brian R.
Job Details:
12/01/2022
found codes after turning power back on of F2E1 UI Stuck Key FAE2 Vent fsan electric problem. unit has 120 at box as well as control; ran a auto test on unit then started a normal cycle to let unit fill and drain. unit ran through modes. units colsle cover is pealing up as well. per codes and running issues i will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11410063 (Control Re order) and 1 W11414079 (UI Housing) and 1 W11413965 (Panel) and 1 W11414073 (Vent Fan Re order)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rockville, MD 20853
Julian H.
Job Details:
12/01/2022
CX complaint about unit not sounding confirmed issue went to test mode no errors reset power for 1 min same result issue with speaker on ui replaced ui from preid unit is back to normal working fine
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Orange, VA 22960
Eric F.
Job Details:
12/01/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
12/01/2022
replaced parts ordered and recalibrated unit as well as ran auto test. unit now checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Conway, SC 29527
Jason T.
Job Details:
12/01/2022
"Installed UI-Panel, tested all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, VA 22315
Lloyd B.
Job Details:
12/01/2022
Cx complained the unit did not dispense ice. Inspected the unit and found the auger motor coupler teeth are broken. Unit needs new auger motor coupler; ordrng 1 WP2220458 (auger motor coupler)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Ashland, VA 23005
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ui assy tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
12/01/2022
"Cx complaint unit leaks. Removed kickplate and ran unit on normal cycle. After removing plate found water residue on both left and right hinges and on insulation. Ran cycle for 10 min and unit didn't leak. Inspected door and found the lower door seal to be warped and loose on the right side. Also found heavy residue underneath. Ordering lower seal, once approved contact cx to reschedule; ordrng 1 W10909089 (lower door seal) and 6 WP8281217 (screws)s"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Waynesboro, VA 22980
Danny R.
Job Details:
12/01/2022
unit was replaced no longer here to long to fix
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found f8e4 water in tray cleaned out tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Conway, SC 29526
Jason T.
Job Details:
12/01/2022
"Installed oven door gasket, verified all unit functions for proper operation...working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Ashburn, VA 20148
Ricky E.
Job Details:
12/01/2022
"customer stated that the unit element clop was broken. verified issue and replaced the klip, unit ckso9k.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Middletown, PA 17057
Fred G.
Job Details:
12/01/2022
"cx complaint unit is leaking. inspected unit and found when unit was washing it was leaking from the middle of behind the front panel on door. removed panel and found water was splashing over the tub. i then found the unit was leaning forward. i also noticed door vent gasket was leaking as well. unit no longer spills over edge of tub, but vent gasket needs replaced. ordering gasket. cx paid in full $48.00."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Alexandria, VA 22312
Eric W.
Job Details:
12/01/2022
"cx complaint was fruit/meat storage freezing up- ice build up causing issues, like no ice-not cooling comfirm complaint seen ice on the ice box adaper which in melting and causing water to build up under crisper drawer unit needs new adaptor and gaskets; ordrng 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 W11126056 (adaper)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near McLean, VA 22101
Emmanuel R.
Job Details:
12/01/2022
"Cs door arent sealing properly, confirmed complaint. I found all 3 door gaskets are torn and in bad shape. LH,RH rc doors and fc door . Icicles and frost building up. Also the icemaker is not making ice. Customer would like to replace all the gaskets and icemaker. Collected payment in full.; ordrng 2 8201809 (gasket-fip)s and 1 2309216 (gasket-fip) and 1 WPW10277450 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near College Park, MD 20740
Shawn D.
Job Details:
12/01/2022
"cx complaint unit never froze in freezer after repair fridge side is decent so fan is working. inspected unit fridge is at 37 freezer 24, pulled unit out and low side is in 17inch vac low on freon and freon going through evap is really loud. checked freezer found lowcharge ice build up snapped pic causing the freon noise. cleared ice filled unit to presure and sounds good. told cx to give 24 hours to cool down. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Tilghman Island, MD 21671
Frederick R.
Job Details:
12/01/2022
"CX complaint is no cool. Verified prioir diagnosis of seized up compressor. Replaced compressor, installed new drier and coupler. Pressure tested unit with 140psi of nitrogen and corrected on leak. After that there were no leaks at brazed joints. Vac'd unit down to 30in for 15mins. Filled with 68g of R600a. Tested unit and the compressor came on and stayed on. Informed CX 24-36hrs for unit to get to temps. Fridge now working as designed. Job is complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Newark, DE 19702
Michael E.
Job Details:
12/01/2022
"CX complaint: dryer not shutting off. Tested and verified complaint. Timer stops moving 50% of the time. Replaced timer, testeed unit and it is now working properly. Called WP safety to document. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23236
Chris B.
Job Details:
12/01/2022
cx comp unit will freeze food in rc insp unit conf cx comp found rc at 29 degrees apon arrival and unit set to 3 degrees in fc and 39 in rc found therm in range and unit is working evap has good frost pattern other than looking like soemthing had happened prevoisly due to ice ball in top right corner thawed ice ball unit will UI W11542754; ordrng 1 W11542754 (UI)
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
12/01/2022
replaced parts ordered and recalibrated unit as well as ran auto test. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
12/01/2022
replaced parts ordered and recalibrated unit as well as ran auto test. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Silver Spring, MD 20906
Andrew H.
Job Details:
12/01/2022
"Cx complaint unit is not making ice. Inspected FC, measured cabinet temp at 0 degrees F, forced harvest cycle, ice maker dumped full tray with full size cubes, noticed poor water flow from fill tube at beginning of cycle, checked water dispenser, also exhibiting poor flow. Checked water line, line is connected with piercing valve, this is likely cause of poor flow. Based on full tray upon arrival, determined issues are caused by bad ice maker. Ordering ice maker (W11546935), scheduled return job for Monday 12/12/22; ordrng 1 W11546935 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Littlestown, PA 17340
Sal R.
Job Details:
12/01/2022
CX complaint was that the FC LED was out. I found that the LED failed. I replaced the FC LED and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hanover, VA 23069
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found ice maker not working removed and replaced the ice maker tested unit now functions normally
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBW03
Near ,
Chris B.
Job Details:
12/01/2022
leon sr#7735172056 stated unit is fully fuctional at the moment and jazz boards can be sparatic to replace jazz board ; ordrng 1 W11524469 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near New Castle, DE 19720
Andrew W.
Job Details:
12/01/2022
"Per prior tech's diag, replaced lid lock. found loose change inside the washplate. removed loose change. checked unit for error codes and found F9E1 long drain fault, and F0E5 off balance load detected errors. ran test cycle and unit completed cycle as designed. unit is working as designed. job complete"
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PHZS0
Near Dunn Loring, VA 22027
Christian C.
Job Details:
12/01/2022
"Cx complaint unit does not turn on and whenever it would work it makes too much ice. Inspected unit found reservoir cracked leaking water and would not fill reservoir at all. Ran through manual mode and thermistors pass, water fills but leaks, unable to test drain pump and recirculation pump since reservoir cannot get full. Evap plate good frost pattern. Tested bin thermistor reading 2.08kohms at room temp. Ordering reservoir, reservoir drain pump, and bin thermistor. Reservoir none in stock at upper marlboro and whirlpool.; ordrng 1 W11614100 (reservoir) and 1 W11542868 (reservoir drain pump) and 1 WPW10511923 (bin thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM4
Near Virginia Beach, VA 23452
Austin D.
Job Details:
12/01/2022
cx complaint the top rack is not staying in place. checked the unit and found that the top rack parts are worn out to the point where the rack will not stay in place. ordering all rack parts needed to resolve the issue.; ordrng 4 WPW10350401 (adjsuters/wheels)s and 2 WPW10195623 (track)s and 2 WPW10195622 (stop clip)s and 2 WPW10505751 (wheel tub)s and 1 WPW10491331 (spray arm)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near West Manchester Township, PA 17408
Drew B.
Job Details:
12/01/2022
"cx complaint that unit i not stoped spinning then went from spin to wash back again and again.. and the making noise, when arrived powered unit on ran test 52 after not seeing any codes stored to recalibrate then run test 51 no nissues and then checks good"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mount Airy, MD 21771
Brian R.
Job Details:
12/01/2022
"replaced timer and let unit run while working on other unit and unit timed down., unit checks now. job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sterling, VA 20164
Jason A.
Job Details:
12/01/2022
CX complaint WASHER doesnt go into hi spin on some cycles. No error code. Manual component test motor components & tub agitate & spin. Blew thru pressure hose & no blockage or leaks > JJ; ordrng 1 W11513246 (Control (item13) FBO)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Elkton, MD 21921
Alexander W.
Job Details:
12/01/2022
Cx stated unit not washing inspected tested and verified cx complaint found f4E3 error code inspected harness harness is in tact and motor is getting 120VAC washer motor reading OL ordering sump assembly cannot reached due to SO part. ; ordrng 1 W11085683 (Sump)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Finksburg, MD 21048
Brian R.
Job Details:
12/01/2022
replaced parts ordered and tested unit with cx. no leaks seen. opened door a few times and only water on floor or dripping was running down and behing door. cx will try a few cycles and see how unit does. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Alexandria, VA 22309
Lloyd B.
Job Details:
12/01/2022
Cx complained of gasket issues. Installed new door and gasket and applied heat around the cabinet for a better seal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Powhatan, VA 23139
Jerod R.
Job Details:
12/01/2022
"replaced ordered parts and tested unit condenser fan started as normal , unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Sterling, VA 20164
Jason A.
Job Details:
12/01/2022
CX complaint FRIDGE door sw broken. Verified issue. Replaced switch & test light works > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Lexington Park, MD 20653
David J.
Job Details:
12/01/2022
CX complaint unit will not wash. Arrived to unit and tested and found unit fills with water and then will sit and do nothing was able to force a drain unit drain correctly. Inspected harness underneath unit and found no rips wires unit is going to need a new sump assembly returning with control as well. Just in case that way next visit job is complete.; ordrng 1 W11025157 (Sump assembly) and 1 W11084121 (Turbidity sensor) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Silver Spring, MD 20902
Roberto I.
Job Details:
12/01/2022
"CX complaint no wash, upper rack broken. Ran test mode, found 4-3 and 7-1 errors. The wash notor didn't run. Confirmed 120V supplied by the control to the rmotor. Confirmed broken adjuster on upper rack. Ordering sump/motor assy W11087376 and adjuster kit W10712395. Return visit 12/12/22; ordrng 1 W11087376 (sump/motor assy) and 1 W10712395 (adjuster kit)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Glen Allen, VA 23060
Joseph D.
Job Details:
12/01/2022
"cx complaint unit making noise, confirmed complaint, found loose belt squeeling and interfering with water level, replaced and unit working properly; ordrng 1 W11239857 (belt DJ), used 1 W11239857 (dj truck stock LOOK belt) from stock"
We serviced a
WHIRLPOOL OVEN
Model Kebs277swh04
Near Portsmouth, VA 23703
Zachery R.
Job Details:
12/01/2022
"upon arrival noticed unit is stacked and too low for oven dolley, informed cx of situation and that i would need a 2nd tech before i called office, office stated i would have to collect service call and additional $90.00 for 2nd tech. cx refused to pay."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
12/01/2022
"CX Concern the unit not dispensing water. Found the unit making ice, pulled unit and tested valve to water dispenser . valve allowing water to flow , noticed on left side behind unit exessive amount of waterline bundled up on left side, pulled lower drawers of rc and found 4in of line coming in only and kinked .. adjusted line and installed 5/16in fiiting , resecured line. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model krff302ess02
Near Bethesda, MD 20814
Roberto I.
Job Details:
12/01/2022
"Cx complaint water leak inside rc.Inspected unit, found leak from filter head.Replaced filter head using pre id part. Unit tested ok, no leaks. Collected $309.71"