We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Fairfax, VA 22031
Jason A.
Job Details:
11/03/2023
CX complaint DW not cleaning. Gets hot inside but doesnt dry. Dispenser has rinseaid & dispenser opens. Test wash - good fill HOT / wash motor runs / heat step is too short & doesnt allow for checking even with a clamp meter or voltage. Parts in stock > JJ; ordrng 1 W11460945 (wash motor) and 1 W11672039 (Control) and 1 W11545290 (deflector) and 1 W11649995 (vent) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
11/03/2023
Installed new parts. All check ok.
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/03/2023
Cx complaint is that the oven temps are cooler then they should be and it is making a noise sometimes. upon arrival I measured the temps with my thermo coupler and found that the upper oven is at 351 avg and the lower is at 348 avg. I also was able to hear the noise. i found that the cooling fans are loud when up to temp. I also found that the lower convection fan is also making noise. I am ordering both cooling fans and the lower convection fan. I am also ordering a 2nd tech to safely remove the double oven from the cabinet. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11245567 (Blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Myrtle Beach, SC 29572
Paul F.
Job Details:
11/03/2023
Customers complaint is unit freezing in the fresh food and not getting cold enough in the freezer. Found ther thermostat was turned warmer then reccomended setting. Adjusted temp setting and advised customer to not put water based foods near the vents on the top shelf. All check ok. Temps are good right now
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Lignum, VA 22726
Robert W.
Job Details:
11/03/2023
Replaced Control and sensor unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
11/03/2023
Customer complaint is unit does not make ice. Found the fill tube icemaker extension was not installed properly. Reinstalled all check ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Chesapeake, VA 23324
Branden R.
Job Details:
11/03/2023
"cx complaint unit not heating , checked unit and found unit not heating at all . ordering whole high side for repair to unit . cx advised unit will stay uninstalled so we can replace parts without 2nd tech; ordrng 1 W10754299 (Magnetron) and 1 W10138793 (fuse) and 1 W10850446 (cap) and 1 W11256462 (diode) and 1 W11551761 (inter lock) and 1 W11574181 (Thermostat, Cavity)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM03
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
11/03/2023
Customer complaint is unit not making ice. Found fill tube extension not installed properly. Reinstalled all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Lorton, VA 22079
Lloyd B.
Job Details:
11/03/2023
Cx complained the unit had frost. Installed new doors and applied heat to the gasket for a better seal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
11/03/2023
Customer complaint is unit making alot of noise. Found the freeon lines in the wall of the unit is making alot of noise. This is an noise I cannot address due to I cannot access the lines in the case. Customer will have to talk to customer service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Mount Wolf, PA 17347
Fred G.
Job Details:
11/03/2023
cx complaint unit is displaying f8e5. inspected unit and found f8e5 on screen as soon as unit is plugged in. I found temp senser was in range. unit needs control to correct issue. scheduled cx for 11/7/23; ordrng 1 W11552018 (MW control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Myrtle Beach, SC 29575
Paul F.
Job Details:
11/03/2023
Customer complaint is unit leaked when first turned on. Found the extension tube on the icemaker got out of place. Reinstalled all check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Greencastle, PA 17225
Andrew S.
Job Details:
11/03/2023
"Cx complaint is that the unit is not completing cycles and wont start and had an F7E1error code flashing. Upon arrival I verified the error code. I then attempted to run a drain and spin cycle. I found that the unit would not start. I unplugged the unit and then attempted again and found that the unit wa then able to start the cycle. I found that after a few moments the spin cycle stopped and it began to sense and fill as if it were in a wash cycle. I am ordeirng the control board and encoder. Please contact cx when the part is available to schedule the return visit,; ordrng 1 W11513246 (Control) and 1 W11481116 (Encoder)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Wilmington, DE 19810
Taylor F.
Job Details:
11/03/2023
Replaced rails from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2422GRW
Near Hampton, VA 23661
Justin W.
Job Details:
11/03/2023
cx complaint water leaking from bottom of fc. checked unit to find drain line bad. drain line no longer available. called techline spoke to Brandon unit non repairable due to part unavailable.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Suffolk, VA 23435
Zachery R.
Job Details:
11/03/2023
replaced diffuser. advised cx to monitor unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hampstead, MD 21074
Justin S.
Job Details:
11/03/2023
replaced the harness and tested. unit is not starting the ice maker when twisted. put the unit into test 25 and the ice maker activates and the display goes to 1 but does not fill with water. tan white to white isnt sending voltage to the valve. the water dispenser is dispensing water good. the unit needs parts; ordrng 1 W11556912 (control) and 1 W11548540 (ice maker) and 1 W11548535 (valve)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/03/2023
Cx complaint unit is not working properly inspected unit found the led display is missing. Characters unit will need new console ordering part; ordrng 1 W11413963 (Console panel)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Bunker Hill, WV 25413
Ezra M.
Job Details:
11/03/2023
"cooktop working, no display. found neutral loose at terminal block, tightened, display working. tested oven and burners, set time. working properly"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS00
Near Vienna, VA 22182
Jason A.
Job Details:
11/03/2023
CX complaint MW+O 'FEATURE NOT AVAILABLE' ERROR' is displayed & oven cannot be used. MW working. Ran test no error codes. Bake / broil / convect / cooling fans working. CX paid in ful > JJ; ordrng 1 W10861736 (UI display $543.91 )
We serviced a
MAYTAG WASHER
Model MHW6630HW
Near Upper Marlboro, MD 20774
Leon
Job Details:
11/03/2023
Clients complained was the unit was leaking and was not sure where it was coming from. Confirm the issue seen that the unit was leaking from the water dispenser. Replace the water dispenser. Ran a few test a couple of cycles and didn't see any more leaks from the unit.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Baltimore, MD 21206
Alexander D.
Job Details:
11/03/2023
"cx complaint unit not dispensing ice again. inspected unit and verified complaint. container full upon arrival. icemaker harvests and fills good. found ice container jammed up with crushed ice and auger cant break it free. so when you let go of paddle, can hear auger motor turning backwards. got the jammed up ice out of the container. ordering parts so this shouldnt happen again. ordering ice container in case theres something wrong that cant break the jammed up ice free. ordering auger motor in coupler in case its getting weak or worn out from getting seized up and running backwards. also ordering seperator in case thats letting warm air in sometimes causing ice to melt and refreeze. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10558424 (ice container) and 1 WPW10169511 (coupler) and 1 W11671282 (auger motor) and 1 W11423788 (seperator)"
We serviced a
KITCHENAID OVEN
Model KEBS208SSS04
Near Upper Marlboro, MD 20774
Leon
Job Details:
11/03/2023
Replace outer glass door on the unit. Open it closed a few times and make sure everything worked as a should
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FS2
Near Washington, DC 20002
Sherwood
Job Details:
11/03/2023
cx complait flame goes up and down. arrived installed gas valve test cooktop and bake and boil. everything working as designed. repair complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Parkton, MD 21120
Bernard M.
Job Details:
11/03/2023
"Cx complaint the controls aren't working and its not washin dishes. Was unable to enter diag due to console not recognizing buttons being pressed. Ran normal cycle and unit filled with water and pump began to run, spray arms weren't rotating. The diverter has failed. Ordering console and will use sump on return. Once approved contact cx to reschedule; ordrng 1 W10902370 (console)"
We serviced a
MAYTAG WASHER
Model MVWC300VW1
Near Dumfries, VA 22026
Demonte S.
Job Details:
11/03/2023
"Inspected the unit. Found that the cx is saying that the Washer is getting off Balanced / Lid Lock isn't locking. Checked under the unit. Found that the Tub has no Spring to hold down the basket. Lid lock tabs are broken and isn't sensing the Door. ; ordrng 3 WP63907 (Whirlpool Washer Suspension Spring)s and 3 285901 (Whirlpool Spring, Counterweight)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHz1
Near West Springfield, VA 22152
Lloyd B.
Job Details:
11/03/2023
"Cx complained the unit did not drain or dry. Inspected the unit and found that the drain line was clogged. There is a code of F7E1 for no heat in diagnostics. At the end of diagnostics, the heater came on. Explained to the cx that in colder months, the pipes are colder and the unit needs hot water ran at the sink prior. The unit drains and will heat Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Germantown, MD 20874
Ricardo S.
Job Details:
11/03/2023
"Cx complains that the dryer takes long time to dry, inspected unit, fuses, power and heater cks,, the air flow outside is bad, the vent needs to be cleaned.. dryer cks and works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/03/2023
"CX stated fc IM started to work, but she doesnt use it very much .. E2 error on RC IM .. cycled power and installed new IM , unit cycles and fills . Job complete"
We serviced a
KITCHENAID WINE CELLAR
Model KUWR214KSB00
Near Odenton, MD 21113
Shawn D.
Job Details:
11/03/2023
arrived plugged unit in and compressor runs for less than 5 seconds and turns off. i inplug the condenser fan and compressor doesnt do anything. took apart the insid eof unit and left plugged in and after 25 moniutes unit finally turned on compressor and fans running bubbling noise coming from s.s.. i opened the system and unit had no freon it. brazed on coupler and filled unit with nitrogen to find the evaporator is leaking snapped pic. callled techline spoke to joe and unit cant be fixed.due to leaky evap
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Annapolis, MD 21401
Davonte
Job Details:
11/03/2023
"cx complained unit had overfrosting building up in freezer, confirmed cx complaint. asfter inspecting unit, the seal is warped at the bottom of unit. cx declined repairs and will be calling whirlpool."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Winchester, VA 22602
Ezra M.
Job Details:
11/03/2023
"unit producing ice. tested fan, working normally. leveled unit, tightened fc door handle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Laurel, MD 20723
Samuel R.
Job Details:
11/03/2023
replaced parts and unit is now good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Richmond, VA 23231
Thomas B.
Job Details:
11/03/2023
"Cx complaint unit is not working properly inspected unit Removed and Replaced the Compressor, Drier, and Coupler tested and inspected for proper use unit now functions normally. filled With 5.0 Oz of R134A verified units seal via Vacuum. All Checks Good; ordrng 1 W11506635 (Coupler (Replenish VS)) and 1 WPW10143759 (Uv Drier (Replenish VS)), ordrd 1 W11506635 (Coupler (used from VS)) and 1 WPW10143759 (UV drier (Used From VS))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/03/2023
customer tatwwd that the unit wasnt washing. verified issue and fnd a motor fault error at the control. also the unit has led issies on the ui... need parts...; ordrng 1 w11613479 (sump assy) and 1 w11612307 (ui assy)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Camden, NC 27921
Austin D.
Job Details:
11/03/2023
cx complaint the knob is broken. checked the unit and found that the knob is broken. per service pointer the unit needs a new knob and timer. unit is running as designed.; schdld next appmnt for 11/7 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near New Carrollton, MD 20784
Shawn D.
Job Details:
11/03/2023
"reaplced bimetal harness,thermist,defrost control,fan and fan blade plugged unuit in and started cooling. unit is good to go"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Spring Grove, VA 23881
John P.
Job Details:
11/03/2023
CX complaint unit not working checked unit found bad cold valve replaced valve assembly tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Upperco, MD 21155
Justin S.
Job Details:
11/03/2023
picked up both data loggers and both lights still blinking. didnt turn them off and put them in the bin to be returned. checked the refrigerator. no excess humidity in the unit at this time. informed the cx we will be in touch after going over the information; saved tckt
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Towson, MD 21286
Shane M.
Job Details:
11/03/2023
installed switch. unit working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Vienna, VA 22180
Jason A.
Job Details:
11/03/2023
CX complaint DW leaks. CX placed bowl at the lower left corner & it caught about 1/2 cup 1 cycle. Found wet spots under unit & arm is not at the correct spot. See SDpics. New sump is defective. Box was open & there were items inside that did not come from factory. See SDpics. Sump is defective - gets voltage - humms but no wash pressure. Put sump #2 back in. Ran test wash. F9 E4 error code persistent - wont clear after many tries. May be a control issue. Unit is still leaking. Left off lower cover with insulation - CX will air dry outside in the sun so UV rays can dry out & eliminate mold. Screws are on lower foot; ordrng 1 W10861526 (Sump assym - reorder defective) and 1 W10909089 (inner seal) and 1 W11341628 (Control)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/03/2023
CX complaint: only hot on whites and vibration/banging problem. I found that the unit spun well will little vibration. Suspension rods are tight. I did get a little wiggle so i adjusted the feet to create a more solid seat on the floor. Tested and normal cycle and found it was hot once filled. Unit is working properly. I advised CX to try loading method described in use and care. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Vienna, VA 22180
Jason A.
Job Details:
11/03/2023
Picked up dataloggers. Will wait for data to download & study results to decide what next steps are; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near York, PA 17406
Fred G.
Job Details:
11/03/2023
"cx complaint handle is falling off door. I found screws to handle are stripped, they caused the trim to fail. door is very hard to open due to handle falling off. unit needs handle, trim, 2 screws to correct issue. once approved please reach out to cx and set up a return visit.; ordrng 1 W11564642 (vent) and 1 W11107877 (handle) and 2 W10896982 (screws.)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rockville, MD 20851
Julian H.
Job Details:
11/03/2023
GOT HERE removed all shelves & bins to get access to evaps went to the back & charged system thru low side with 140psi of Nitrogen thru low side while I waited about 20 min spray with bubble solution all joints on the back & by evaporators called TL Liam found that pressure had dropped 5 psi on high side but I was unable to find any Nitrogen escaping internal sealed system leak non repairable Whirlpool is submitting case for review & will contact CX with a resolution
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Baltimore, MD 21214
Alexander D.
Job Details:
11/03/2023
"cx complaint unit wont start cycle, says close lid. inspected unit and verified complaint. found lid strike broken. replaced lid strike from v/s. tested unit. unit is now working properly; ordrng 1 W11457841 (lid strike AD v/s), used 1 W11457841 (STRIKE AD v/s) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Germantown, MD 20876
Ricardo S.
Job Details:
11/03/2023
"Cx complains that the fc not cooling, inspected unit, the evaporator on the fc has some frost,, defrost problem... also the drip pan is defected.. reset power, compressor cks ok, Fc temp 50 degrees.. Rc temp 44 degrees. order sensor wire, aslosome led not working; ordrng 1 w11457241 (services kit) and 1 WPW10277799 (harns-wire) and 1 w11380560 (cntrl elec) and 3 w11683241 (module)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/03/2023
"Cx complaint unit is not cooling hit with black light found leak at coupler a shreader valve removed and replaced coupler refilled with 4.25 Oz tested and inspected for proper use unit now functions normally ; ordrng 1 W11506635 (Coupler (Replenish Van Stock)), ordrd 1 W11506635 (Coupler (Used From Vs))"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Davidsonville, MD 21035
Leon
Job Details:
11/03/2023
The client issue was the unit made a loud sale and gave a burning noise. Confirmed the issue with the loud sound when I picked up the unit. I've seen a lot of oil on the bottom of the unit on each component underneath the unit. Also I noticed when the machine was unplugged. It took about 5 to 10 minutes for it to reboot.Called safety told them my findings and clients said they're gonna call Arg.. And give us a call back so they can get the work done.; ordrng 1 W11409708 (Shield Cover) and 1 W11395618 (Capacitor) and 1 W11449840 (Gear case) and 1 W10752283 (Wash plate) and 1 W11557935 (Control) and 1 W11478519 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Stephens City, VA 22655
Ezra M.
Job Details:
11/03/2023
replaced diffuser and ice container. verified diffuser sounds normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Burke, VA 22015
Demonte S.
Job Details:
11/03/2023
Inspected the unit. Found that the cx is saying that the top of the freezer Door isn't sealing. Top of the Freezer has ice again on the Freezer Liner. Checked the Freezer Door. Door is warped. Order the Stainless Steele Door. ; ordrng 1 LW10803965 (DOR-FIP) and 1 W11178521 (Whirlpool Nameplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Great Falls, VA 22066
Christian C.
Job Details:
11/03/2023
Cx complaint unit is not cleaning dishes. Inspected unit found F4E3 motor not running. Installed new motor assembly. Tested unit in diag cycle no issues. No errors and no leaks.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
11/03/2023
"Cx complains that the unit not working at all on any cycle, inspected unit .. found an error code f9e1 long drain, the pump makes a humming noise, cks hoses betwee basket and pump and cks ok, nothing clogged on drain pump .. cks ok and wire.. 120vac, faulty pump.. order part; ordrng 1 W10876600 (drain pump)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW3
Near Aylett, VA 23009
Thomas B.
Job Details:
11/03/2023
Removed and replaced the sensor moisture harness tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Ellendale, DE 19941
Michael E.
Job Details:
11/03/2023
CX complaint: panel dent. Inspected and verified complaint. I informed CX that the unit is beyond the first 30 days so cosmetic problems are not covered. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Parkton, MD 21120
Bernard M.
Job Details:
11/03/2023
"Cx complaint unit won't start and is rusting. Inspected and found rust on the top panel around the bleach dispenser. The bezel is worn and when water and bleach mix it causes it to run over and is rusting. Clothes that are being washed will have rust spots. Entered service and found error code F5E3 lid lock fault. Attempted to run test cycle and lid lock would click then display error code. Ordering parts, once approved contact cx to reschedule; ordrng 1 W10885628 (top panel) and 1 W10712204 (bleach bezel) and 1 W11188327 (lid latch)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Parkton, MD 21120
Bernard M.
Job Details:
11/03/2023
"Cx complaint unit doesn't heat. Entered diag and found error code F2E1 shorted key. Attempted to run bake and broil cycles in both the upper and lower ovens and none of the elements come on. Found continuity at all elements. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11179310 (control) and 1 W10801665 (control) and 1 W11086141 (comnsole) and 1 WP4449751 (thermostat)"
We serviced a
JENN-AIR DISHWASHER
Model JDB3200AWS4
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/03/2023
Cx complaint unit not starting cycles. Found start button flashing slow which indicates door closure but door was closed. Opened and closed and found one of every three times was able to get cycle to start. Inspected and found latch failure. Quoted cx for repair and collected full amount and setting return for Tue 11/7/23; ordrng 1 WPW10404412 (door latch)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Shrewsbury, PA 17361
Bernard M.
Job Details:
11/03/2023
"Cx received letter about element replacement in unit. Found element has bronze bushings and it needs replaced per SP. Ordering element, once available contact cx to reschedule; ordrng 1 W11537778 (heating element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/03/2023
"Cx complained the unit did not make ice. Installeed new control, union and door and the unit will opetate as designed. Job complete"
We serviced a
KITCHENAID FREEZER
Model KUIX505ESS1
Near Jarvisburg, NC 27947
Austin D.
Job Details:
11/03/2023
replaced all parts and put the unit back together. put the unit back togehter. tested operation. unit making ice now in 28 min. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near York, PA 17403
Fred G.
Job Details:
11/03/2023
i found cx falls under factory warranty. I was able to replace the evap fan motor. I found unit now checks good. office owes a refund of $139 to cx.;
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/03/2023
"customer stated that the fzr led was out. verified issue and replaced the led, unit cks ok..; ordrng 1 w11683243 (fzr led), used 1 w11683243 (led) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8MTMXKQ01
Near Camp Hill, PA 17011
Cody H.
Job Details:
11/03/2023
"CX complains unit is leaking from icemaker. CX is without warranty, quoted cx for service fee to which cx agreed. found unit icemaker had corroded and failed. quoted cx for repair to which they agreed. was able to replace icemaker with FG VS, tested unit and unit now works as designed. No further work needed. cx paid in full with card. CX EMAIL CONFIRMED.; ordrng 1 W11510803 (icemaker kit (FG VS)), used 1 W11510803 (icemaker kit (FG VS)) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HV5
Near Mechanicsburg, PA 17050
Cody H.
Job Details:
11/03/2023
"CX complains unit display is not working, unit powers on and heats just no display. Found dusplay to have signs of failure on board, replaced display with pre i.d part, retested unit and unit display still did not appear, unit will need control and display replaced together for repair, office to schedule repair when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11467778 (control) and 1 W11192682 (display (reorder))"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/03/2023
"Tco reading open, correct voltage to unit. heater 10ohms and not shorted.. replaced tco , now heating. informed cx to get dryer vent clean. Job complete; ordrng 1 W10900067 (bt/vs), used 1 W10900067 (TCO) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Saint Inigoes, MD 20684
David J.
Job Details:
11/03/2023
Customer complaint yoke is stripped on auger motor after my last visit I diagnosed that was the issue arrived today and removed icemaker removed auger and yoke and replaced with new reinstalled and tested unit. Unit is now working properly cleared frozen ice and ice bin so that yoke does not strip again Unit is working as intended. Job complete.
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near White Post, VA 22663
Ezra M.
Job Details:
11/03/2023
"unit not keeping proper time, no errors stored. ordering console.; ordrng 1 W11449303 (console)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near York, PA 17404
Fred G.
Job Details:
11/03/2023
"cx complaint unit wont start cycle. inspected unit and at first found 0 saved error codes. ran auto test and found unit only agitated in the clockwise postion. I found unit would not spin. after test I found errors f7e7, f7e6, f7e1. I replaced drive motor, actuator and found same results. unit needs control and lower harness to correct issue. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W11283592 (drive motor (FG VS)) and 1 W11481722 (actuator (FG VS)) and 1 W11556725 (control) and 1 W11590868 (lower harness), used 1 W11481722 (ACTUATOR), and 1 W11283592 (MOTOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Suffolk, VA 23435
Zachery R.
Job Details:
11/03/2023
"cx complaint lid not locking, checked unit, come to find defective lid latch, advised cx latch is on fbo and they will be contacted for return visit.; ordrng 1 W11670519 (latch)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Smithfield, VA 23430
Lucas R.
Job Details:
11/03/2023
"cx compliant unit not cleaning good. checked unit. found f0e3 overload code, advised cx on loading procedures, and cycle usage, also cx using powder detergent. advised to try liquid detergent, and run 2 clean cycles to clear detergent, ohmed components, found small resistance to ground O and P wires to ground indicating failure in wire harness.; ordrng 1 W11568984 (harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23456
Carl A.
Job Details:
11/03/2023
replaced icemakere tested unit works as designed
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Ranson, WV 25438
Ricky E.
Job Details:
11/03/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Annapolis, MD 21401
Davonte
Job Details:
11/03/2023
cx complained filter door was stuck and wouldnt close.confirmed cx complaint. cx is using the wrong water filter. removed water filter now unit is closing as should. advised cx to get whirlpool water filter. cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Crownsville, MD 21032
Davonte
Job Details:
11/03/2023
"cx complained frost build up in fc side, previous tech confirmed cx complaint. installed new fc door and nsme plate. used heat gun on seal."
We serviced a
JENN-AIR OVEN
Model JJW3430WS02
Near Stewartstown, PA 17363
Bernard M.
Job Details:
11/03/2023
"Cx complaint the rack scrapes along the side and keys don't function on console.After several attempts, entered diag and found error code F2E0 shorted key. Unit will occasionally go right back to home screen while in use. Refered to SP, and found retractable rack scraping along metal inside. Ordering service kit from SP, and console, once available contact cx to reschedule; ordrng 1 W10818417 (rack) and 1 W10517905 (console)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/03/2023
Cx complained the oven did not heat. Installed new control and tested and it heated to 350 degrees. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8000DW2
Near Suffolk, VA 23435
Zachery R.
Job Details:
11/03/2023
"cx complaint loud operation. verified issue, come to find defective idler, quoted cx, cx paid in full, replaced idler, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Cockeysville, MD 21030
Justin S.
Job Details:
11/03/2023
cx says the unit didnt cool at all after the last tech left. the unit was off when i arrived. dont see dye around the upper compartment. found the pressures are equilized to 15psi. turned the unit on and the low side pressure drops to -27psi and the high side is 85psi. dye at the refrigerator evaporator; ordrng 1 W10832994 (compressor) and 1 W10591457 (condenser) and 1 WPW10143759 (dryer) and 1 W10545670 (valve) and 1 W10720079 (tube) and 1 W10720080 (tube) and 1 W11506635 (coupler) and 1 W10555310 (tube) and 1 W11553229 (evaporator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Washington, DC 20010
Sherwood
Job Details:
11/03/2023
cx complaint IM not working. arrived and confirm found rc temp 35 fc at 9 degrees.checked IM error codes found e5. ran test 57 and harvesting was good. ran test 36 and ice box fan is working. 37 thermistor passed. test 58 was good as well. ran test 76 for 3mins than ran test 45 to fill IM. IM filled. reset power to unit due to e5 error code from IM. powered back up checked error codes again and e0 no more error codes found. IM is now working correctly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Crownsville, MD 21032
Davonte
Job Details:
11/03/2023
cx complained unit knob was spinning. confirmed cx complaint. knob is broken and not catching on to the timer. cant start dry cycle. unit needs new knob. 0 in stock; ordrng 1 W11675852 (control knob)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Washington, DC 20017
Sherwood
Job Details:
11/03/2023
cx complaint dryer shuts off. cx will need motor; ordrng 1 W11234001 (motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Olney, MD 20832
Julian H.
Job Details:
11/03/2023
"CX complaint about lights off on FC confirmed issue unit just less than 5 yrs qualifies for svc pointer W11606409 S CODE covers P&L replaced parts from VS & all leds working now; ordrng 4 w11632139 (led kit (JH VS))s, used 4 W11632139 (LED(JH VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Arnold, MD 21012
Davonte
Job Details:
11/03/2023
"cx complained unit was building frost in the freezer, confirmed cx complasined. railimng were sticking casuing door not close all the way, quoted cx for repair, cx said she'll be loking to get a new unit. collected service fee"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21409
Davonte
Job Details:
11/03/2023
"cx complaioned unit was leaking water fom icemaker. confirmed cx complaint. checked unit IM for error codes didnt have asny. unit harvested a should. after further could see that icebox doesnt have a good seal on there, causing air to flow out so ice isnt freezing all the way, also ordering control and water valve. use eater valve if needed; ordrng 1 W11605505 (icebox) and 1 W11482383 (valve) and 1 WPW10675033 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Annapolis, MD 21401
Davonte
Job Details:
11/03/2023
"cx complained unit DW isnt working at all, confirmed cx complaint. unit has a f7e2 error code. wash motor failure. quoted cx for repair. spoke with leasing office , they are sending via a check. they needed the invoice first. she also stated she will let the office know if they wannt repair done ... W11460946 pump and motor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Glen Burnie, MD 21061
Israel R.
Job Details:
11/03/2023
"Installed control board ,icemaker ,icemaker fan .and perma gum ice maker duct .unit stil didnt turn on full blast noticed they have a surge protector .removed surge protector ran test 36, no fan is at full blast .noticed moisture ontop of freezer door has built in door gasket unit will need the two support gaskets to help seal the freezer ordering suport gaskets. call cx when parts are avilible. 3 at tribbles; ordrng 2 W11159728 (gasket)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21229
Emmanuel R.
Job Details:
11/03/2023
"Cs unit only fills with water then flashes sensing and doesnt do anything else. f2e3 acu/ui mismatch. called techline, reconnect acu and hmi and restest. Unit is working properly at the moment. If customer calls back replaced UI."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM05
Near Washington, DC
Sherwood
Job Details:
11/03/2023
cx complaint dispenser not dropping ice. arrived confirm found auger not turning. rmoved motor correct voltage to motor. cx will need motor; ordrng 1 W11202789 (auger motor)
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM01
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/03/2023
"Installed access ports , verified compressor operation . pressurized w/ 140psi of nitrogen.. found leak at evap.. replaced evap and pressure tested again to verify no leaks. refilled unit w/ 4.9oz 134a. now cooling. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
11/03/2023
CX Complaint is the unit is making squeeking noise. Inspected unit and found the unit is making a sqeeking noise. Ordering Idler and rollers to correct issue.; ordrng 1 W10837240 (Idler) and 4 WPW10314173 (Roller)s
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Elkridge, MD 21075
Israel R.
Job Details:
11/03/2023
cx complained unit was leaking becuse spring for bellow seal came off. reseated the spring over the bellow and tested unit is not leaking anymore and back to normal.
We serviced a
WHIRLPOOL RANGE
Model UMV1170LB00
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/03/2023
"cx complaing of light on the underside of cabinet not comming on,chcked unit to find power not coming to socket,checked control board to find triaca open on control board replaced board and bulb tested unit works as designed"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Washington, DC 20017
Sherwood
Job Details:
11/03/2023
cx complaint oven wont power on. arrived installed ui. oven preheated to 350 and is now working as designed repair complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Woodsboro, MD 21798
Drew B.
Job Details:
11/03/2023
cx complaint that unit is still making noise nd is operating tho but the unit is making noise when agaitating i found stator worn aagain and will need the following parts after last slider been replaced.; ordrng 1 W11260238 (rotor) and 1 W11195971 (stator) and 1 W10754448 (clutch)
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near Burke, VA 22015
Demonte S.
Job Details:
11/03/2023
Inspected the unit. Found that the Compressor Section had a piercing valve. Removed the piercing valve. Installed Access Valve & Drier. I then opened the 3 Way Valve. Waited 2 mins before unplugging the unit. Filled the unit with Nitrogen to 140 Psi. Unit is holding pressures. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 5.75 Oz's. Pressures are 120 on the high side and 2 Bars on the low side. Unit is starting to Cool. ( Any questions please check Sd Pictures.) Cx paid for the Labor by Card.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Great Mills, MD 20634
David J.
Job Details:
11/03/2023
F0E2 over suds F0e1 load in drum during clean cycle customer complaint of a rumble noise and clicking noise while using unit arrived today and inspected unit and verified complaint found suspension to be very weak causing tub to bounce around. Also found a dispenser door to not be seating properly during diagnostic cycle running test 12 I found during the unit slowing down there was a clicking noise on the back of the unit could not verify 100% due to unit being stacked. Will need to have a second tech come out to remove dryer to properly access unit to repair. Ordering all parts for return visit and will return once parts arrive and second technician is available. ; ordrng 1 W11316766 (Suspension) and 1 W11314361 (Rotor) and 1 W11354542 (Stator) and 1 2ndtech (2nd tech) and 1 W11524103 (Dispenser assembly)
We serviced a
WHIRLPOOL WASHER
Model MET3800TW2
Near Waldorf, MD 20603
Shane B.
Job Details:
11/03/2023
installed orderd parts and tested unit for cx. unit is working as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL04
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/03/2023
"Cx complaint water dispenser sprays water in diagonal and drips everywhere.Tested/inspected dispenser, found water tube out of place, sprying in diagonal. Removed UI and ripisitioned tube inside the clip. Dispenser tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leonardtown, MD 20650
David J.
Job Details:
11/03/2023
"F3e3 inlet water temp fault F0e4 speed limit by water temp F0e5 off balanced load F0e7 load detected during clean cycle Customer complaint, error codes are displayed every once in a while after washing clothes arrive today and inspected unit. Verified complaint found all error codes above. Error codes and ran diagnostic cycle unit completed cycle with no errors removed consul and out inlet valve and found on cold valve, I read 2.0 83K ohms which is out of spec, ordering inlet valve and control for return visit scheduled for return; ordrng 1 W11220230 (Inlet valve) and 1 W11510463 (Control)"