Service History 778 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Clinton, MD 20735

Robert A.

Job Details: 12/01/2022

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The start button is not responding at all. I entered test mode and it just continually flashes 'f6e2'. I cycled power and it did the same thing. I enter test mode and checked the interface test and most buttons did not respond. The unit needs a new control and UI panel. I quoted the cx for the repair and collected the service call by CC.; ordrng 1 W11324037 (control panel 163.35) and 1 W11322905 (control board 222.14)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV976FDEM00

Near Richmond, VA 23233

Jerod R.

Job Details: 12/01/2022

"tested unit found evidence of leak at ff evap, compressor is short cycling, and control has no control on unit when unit is set to cooling off unit still runs"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rockville, MD 20853

Julian H.

Job Details: 12/01/2022

CX complaint about unit not sounding confirmed issue went to test mode no errors reset power for 1 min same result issue with speaker on ui replaced ui from preid unit is back to normal working fine

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Clifton, VA 20124

Demonte S.

Job Details: 12/01/2022

"Inspected the unit. Found that the cx is saying that the Freezer isn't getting cold enough. Checked the Freezer Evaporator Section. Found a ball of Ice on the Cap / Suction line only at the Freezer. Unit will need a seal System Repair. Cx paid for the Service Call Only by Check. Check is in the Blue money bag. If the cx calls back order the Compressor = W10276644, Drier = Wpw10143759, Coupler = W11506635 , Evaporator Freezer = WPW10608485 & Refrigerator Evaporator = W11492867. Don't go without parts. This will need to be counted as a 4 Count Seal System Repair."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Bethesda, MD 20815

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not dispensing water.inspected unit and could confirm cx complaint.tested unit with no filter and still got no water.ran service test 46 and got no water.checked door harness for unit and narness is good.checked water valve and found dual valve to be bad.will also replace inlet valve aswell its humming loud to but letting water through.unit will need both water valve W11512399 2 tribles WPW10341320 36 tribles ; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Silver Spring, MD 20906

Andrew H.

Job Details: 12/01/2022

"Cx complaint unit is not making ice. Inspected FC, measured cabinet temp at 0 degrees F, forced harvest cycle, ice maker dumped full tray with full size cubes, noticed poor water flow from fill tube at beginning of cycle, checked water dispenser, also exhibiting poor flow. Checked water line, line is connected with piercing valve, this is likely cause of poor flow. Based on full tray upon arrival, determined issues are caused by bad ice maker. Ordering ice maker (W11546935), scheduled return job for Monday 12/12/22; ordrng 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Conway, SC 29526

Jason T.

Job Details: 12/01/2022

"Installed oven door gasket, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 12/01/2022

"sr# 7735178788Confirmed cx complaint unit not starting cycle. Found 'start/pause' button on UI not functioning properly, will not register when you hould your finger down to 'start' cycle, just beeps over and over. Replaced with pre-id'd part, issue persists. Unit functions when tested in diagnostic mode but something in the control is prohibiting the UI from registering that your finger is being 'held' down instead of tapping it. Techline advised ordering control and confirming lid lock function on return with new control. Ordering control.; ordrng 1 W11429620 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QMS02

Near Midlothian, VA 23113

Jerod R.

Job Details: 12/01/2022

"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Montclair, VA 22025

Carl R.

Job Details: 12/01/2022

"Cx complaint is, ICE MAKER IS NOT WORKING. Checked unit and seen ice was in the ice maker molding. Ice never fully formed for ice maker to put ice in the bin. Ice maker ice is working properly, and the freezer is not reaching prowr temperature. Cx has digital thermometer reading 28 degrees. I used my thermocouple and got 32 in the refrigerator. Talked to DS about the situation. He recommended drain and fill. Coupler and drier. Ordering coupler876764, drierWPW10143759; ordrng 1 876764 (Coupler) and 1 WPW10143759 (Drier)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/01/2022

"replaced switch and burner, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Silver Spring, MD 20906

Andrew H.

Job Details: 12/01/2022

"Cx complaint unit is not dispensing water. Tested dipenser, no water came out, ice maker is making ice. Pulled out unit, inspected water line, found no kinks or blockages, opened RC and removed cover, inspected valve, disconnected water dispenser line, no water leaked from dispenser, actived valve, valve delivering water. Removed dispenser line, found ice causing blockage. Melted ice to clear blockage. Re-assembled unit. Noticed void in door liner, as a precaution installed, shim on door. Unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Lusby, MD 20657

David J.

Job Details: 12/01/2022

Complaint unit will not continue to heat. After previous tech visit they had stated to replace fan board. Installed new board and found was still not working. Inspected harness and found it was not seated all the way on connector of main board. Fan is now working but unit doesnt continue to heat after 15 seconds. Found cooling fan to not move either. After seating harness it now works. Called Techline and waited on hold for 30 minutes SR#7735177156. Came to conclusion after testing voltage at P4-1 to ground and had 119vac. Tested voltage at transformer during heat cycle and had 122vac. Found two wires on harness not connected to control all the way. Unit needs new transformer. Ordering for return visit. ; ordrng 1 W11628655 (Transformer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Kensington, MD 20895

Andrew H.

Job Details: 12/01/2022

"Cx complaint is unit still has frost build up on top middle of door and top front middle of freezer cabinet after door replacement. Called WP TL, after speaking with representative and sending detailed photos of unit, representative recommeded another door replacement. Representative stated if third door does not reconcile issues, unit will need to be replaced. Inspected new freezer door, discovered plastic washer/spacer on bottom of hinge was no longer present, causing metal to metal contact between freezer door and bottom hinge. Installed new washer from loose spares in van. FC door (W10803965) is temporarily out of stock, will contact cx to schedule replacement when door is available.7734376151; ordrng 1 W10803965 (FC door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Powhatan, VA 23139

Jerod R.

Job Details: 12/01/2022

"replaced ordered parts and tested unit condenser fan started as normal , unit is now fully functional"

We serviced a

KITCHENAID OVEN

Model KEBK171BSS00

Near Rockville, MD 20850

Julian H.

Job Details: 12/01/2022

CX complaint about nothing working after power outage remove console confirmed control thermal fuse open replaced with preid & working

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Virginia Beach, VA 23452

Austin D.

Job Details: 12/01/2022

cx complaint the unit is not draining. checked the unit and ofund a c logged drain filter. removed all debri and tested operation. unit is running as designed. no error showed after clearing drain.

We serviced a

KITCHENAID ICE MAKER

Model Kuis18nnts3

Near Huntingtown, MD 20639

David J.

Job Details: 12/01/2022

"CX complaint after performing clean cycle unit stopped working correctly. Arrived today and unit was powered on. There was ice on the plate but small ships of ice and water in the ice bin. Circulation pump was working correctly and running water over the plate, but could not get the drain pump to drain water out of bin tried forcing a drain but would not work. Unit needs both Yvette thermistor and Ben thermistor as well as a drain pump. Quoted CX for repair and he will let us know within 30 days. CX paid 120 for service call.; ordrng 1 W11566407 (Res drain pump)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Abbottstown, PA 17301

Sal R.

Job Details: 12/01/2022

"CX complaint in that unit is freezing food in the RC. I found that the evap coil has low to no frost pattern and that the Compressor is pulling less then 0.05 AMP's . Unit will need a sealed system reapir. I am ordering 1 compressor , 1 evap , 1 drier filter , and accoupling couplings for R600A unit. raturn has been set for 12/8 and will need to be 3 call counted due to sealed system and LOKRING required.; ordrng 1 W11580057 (compressor 16 @ tribs) and 1 W11504415 (coupling) and 1 W11504431 (coupling 56 @ tribs) and 1 W11506619 (coupling 31 @ tribs) and 1 W11546692 (evap coil 4 @ tribs) and 1 W11504449 (coupling 31@ tribs) and 1 W11506619 (coulping 31 @ tribs) and 1 W11109499 (filter drier 100 @ tribs) and 1 W11504433 (coulping 15@ tribs) and 1 W11504447 (coupling 36@ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Richmond, VA 23233

Jerod R.

Job Details: 12/01/2022

"tested unit foun unit had f7-e1 twice and f9-e1, unit also falls under the sp S17304, ordered needed parts to correct issue, unit was under warranty at time of sch. due to costco 2 year warranty; ordrng 1 W11416362 (sump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QMS02

Near Midlothian, VA 23113

Jerod R.

Job Details: 12/01/2022

"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Sterling, VA 20164

Jason A.

Job Details: 12/01/2022

CX complaint FRIDGE doesnt dispense water. Found tank has a cut. See SDpics. RC door switch sticks. Parts in stock > JJ; ordrng 1 W11384469 (RC door sw item4) and 1 W11566768 (reservoir)

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS

Near Chesapeake, VA 23322

Zachery R.

Job Details: 12/01/2022

"assisted bx with repair. tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 12/01/2022

Replaced cntrl board.. unit tested . normal cycle working ok

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Great Falls, VA 22066

Jason A.

Job Details: 12/01/2022

B.I. FRIDGE. Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Bear, DE 19701

Michael E.

Job Details: 12/01/2022

"CX complaint: F8E0 error code. Tested and verified complaint. Cooling fan at 104.8 olms. 5vdc from control to hall sensor. Control board has been replaced twice to address this same issue. Ordering cooling fan assembly. CX paid for service, part, S&H. CX will owe 110.00 for labor upon return visit. Cannot reschedule due to NW part; ordrng 1 W11107275 (fan-blwr)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Silver Spring, MD 20906

Julian H.

Job Details: 12/01/2022

CX complaint about unit having an issue with dispenser when trying to get ice will get water thru dispenser only happens randomly was able to confirmed issue tested pads on test 9 responding to test remove ui & confirmed connections siting all the way tight problem with ui & pads also CX states that water pressure is low confirmed took filter out 7 pressure is back ordering filter head CX will have a filter by the time we replace parts; ordrng 1 W11089931 (ui) and 2 WPW10346924 (pad)s and 1 W11194438 (housing)

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS1

Near Alexandria, VA 22305

Eric W.

Job Details: 12/01/2022

cx complant of the console is not working properly buttons not working installed new console and tested unit unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bunker Hill, WV 25413

Ken M.

Job Details: 12/01/2022

Door replaced. Top of the door sticks out further than the bottom. Heat applied to the gasket with the door held closed to help pull the door in. Unit is working properly. Old part left with customer.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Raccoon Ford, VA 22701

Robert W.

Job Details: 12/01/2022

"CX Complaint is the unit is making noise during agitation cycle. Inspected unti and found unit is making noise on back spin during agitation, Called techline SR#7735177359 techline said to check rotor and slide make sure everything is seatted properly. The rotor screw will not come off gearcase broke two bits trying to remove screw. unit will need gearcase, rotor, stator, clutch and screws; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Screws)s and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 Look (Look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Richmond, VA 23233

Jerod R.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Richmond, VA 23221

Joseph D.

Job Details: 12/01/2022

"cx complant unit clicking when opening dsoor confirmed complaint. adjusted ff door to proper height and it no longer clicks, adjusted freezer gasket, and calibrated measured fill to dispense 18 ounces instead of 8 at customers request"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Germantown, MD 20874

Andrew H.

Job Details: 12/01/2022

"cx complaint is the unit is locked up. i replaced compressor, coupler and drier. pulled unit into a vac and filled to 47g. unit is now working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Midlothian, VA 23112

John P.

Job Details: 12/01/2022

"CX complaint unit not working checked unit found bad wash motor.F9e1 f7e1, ; ordrng 1 W11416362 (Sump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48QMB01

Near Edgewater, MD 21037

Shane B.

Job Details: 12/01/2022

cx complaint is the unit not cooling. cx said another company worked on unit and said it has a SS leak. when i arrived unit was running. temp in FC was 41. compressor is running but buzzing a lot and is very hot. condensor fan is not running. compressor pulling 1.2amps. condensor fan only gettingn 7vac. control board in top of unti is beeping. 2 short beeps then a puase then it repeats. evap has only a small amount of frost at top. evap fan is not running. it turns half a rotation then stops then moves a little bit again. with evap fan unplugged condensor fan starts running. i called techline they advised replacing evap fan and control board with kit from service pointer. SR#7735172247. cx paid in full for repair. schedule when parts are avaiable. techline advised leaving unit powered off.; ordrng 1 W10818296 (control kit) and 1 W10822580 (evap fan motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20171

Richard B.

Job Details: 12/01/2022

"CX got notified about a issue. Found unit needs heater replaced due to brass grommetts , Tried several times to remove , A loose board in the back is holding machine from coming out, Advised CX to call installers that installed to have removed then call us back. Part is on site , Further work needed, CX will call via, RB; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Richmond, VA 23233

Jerod R.

Job Details: 12/01/2022

new tub was twisted reoreded; ordrng 1 w11409866 (tub)

We serviced a

WHIRLPOOL OVEN

Model WEG515S0FS2

Near Chesterfield, VA 23832

John P.

Job Details: 12/01/2022

CX complaint that center of oven doesn't cook evenly that the outer edges of food she is cooking will over cook edges before middle is done.342356340368337368Average 351 advised CX unit is heating as designed.

We serviced a

WHIRLPOOL OVEN

Model WEG515S0FS2

Near Chesterfield, VA 23832

John P.

Job Details: 12/01/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608EBS01

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 12/01/2022

"Replaced LEd kit, all lights working ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Dale City, VA 22193

Demonte S.

Job Details: 12/01/2022

Installed Ice Maker. Tested the unit. Unit Filled and Harvested. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Winchester, VA 22602

Ezra M.

Job Details: 12/01/2022

"f9e1 error. used manual activation to turn on drain pump, no noise from pump. pulled up on wire harness, drain pump started running, and stopped when I let go. verified good connection at drain pump, ordering lower wire harness due to short in line.; ordrng 1 W11590868 (lower wire harness)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Aberdeen, MD 21001

Neil H.

Job Details: 12/01/2022

"CX COMPLAINT THE WASHER TEARING CLOTHES SEEN BASKET RUSTING AND ROUGH SPOTS ON SPIN BASKET; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (Whirlpool Washer Drive Block) and 1 285565 (agitator assy,comp)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Hyattsville, MD 20785

Shane B.

Job Details: 12/01/2022

replaced blower wheel and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake Beach, MD 20732

David J.

Job Details: 12/01/2022

CX complaint unit is not dispensing water arrive to unit and customer showed that waterline had a kink in the hose. Remove back panel and straighten waterline and removed. Kink placing it back tested water and still had no water coming out. Went under sink and found waterline was turned off turned waterline on attempted to dispense water. Water is now coming out Ran about 6 cups of water. No more air in the line. Unit is now working as designed job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22312

Eric W.

Job Details: 12/01/2022

"cx complaint was fruit/meat storage freezing up- ice build up causing issues, like no ice-not cooling comfirm complaint seen ice on the ice box adaper which in melting and causing water to build up under crisper drawer unit needs new adaptor and gaskets; ordrng 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 W11126056 (adaper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Frederick, MD 21703

Ricardo S.

Job Details: 12/01/2022

Replaced freezer door.. unit tested and dispenser working ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Alexandria, VA 22315

Lloyd B.

Job Details: 12/01/2022

Cx complained the unit did not dispense ice. Inspected the unit and found the auger motor coupler teeth are broken. Unit needs new auger motor coupler; ordrng 1 WP2220458 (auger motor coupler)

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS1

Near Sterling, VA 20165

Jason A.

Job Details: 12/01/2022

CX complaint DW leaks. Found leak water dripping at coupler of supply line. See SDpics. Tightened fitting & watched for drips > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gaithersburg, MD 20879

Julian H.

Job Details: 12/01/2022

replaced sump couldnt tested unit was uninstalled

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Chester, VA 23831

John P.

Job Details: 12/01/2022

Installed compressor and control tested working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Winchester, VA 22602

Ezra M.

Job Details: 12/01/2022

installed evap fan motor and harness. unit working properly; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Virginia Beach, VA 23456

Austin D.

Job Details: 12/01/2022

"sr 7735172525 cx complaint the ice is forming underneath the bin. checked the seals and all seals seem to be good to go. water must be coming from the ice maker section since where the water is located. therefore, ordering a new ice maker and water valve to resovle the issue. will return once the parts come in. if issue persists after this repair techline says we will need to replace the fridge left door.; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 WPW10553630 (heater cover) and 1 W11579560 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS02

Near Kensington, MD 20895

Roberto I.

Job Details: 12/01/2022

"CX complaint icemaker rarely makes ice.Ran test 120, the icemaker cycled very noisy and got stuck on 02. Removed part, found it broken. Fill tube heater ok. Ordering icemaker W11557000. Cx paid in full ($406.28 with check # 4661); ordrng 1 W11557000 (icemaker)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Arlington, VA 22201

Emmanuel R.

Job Details: 12/01/2022

"Cs water filter wont come out, confirmed complaint. I found the water pressure was holding filter in place but once got it out it worked fine. Customer didnt want to replace the filter head since this one isnt leaking or broken. Installed new water filter and had the customer take it out and reinsert it so she can have a feel for it. Collected for svc call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Newark, DE 19713

Andrew W.

Job Details: 12/01/2022

"Cx complaint is unit has ice build up in freezer. inspected and verified complaint. found drain tube clogged. cleared drain tube, removed ice, and tightened fc door handle. unit is working as designed. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Portsmouth, VA 23707

Zachery R.

Job Details: 12/01/2022

"cx complaint no ice, checked unit, come to find defective filter cover, tested icemaker, icemaker is working as designed. ordering filter cover to complete repair.; ordrng 1 WP67006331 (cover-filt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near West Springfield, VA 22152

Carl R.

Job Details: 12/01/2022

"Cx complaint is Broken or Missing Parts - FDBM - PRE-ID Door Dented/Scratched. Removed door from box and held the door against the old door, new door matches perfectly against the frame and handle aligned perfectly. Put new door and handle on freezer rails and heat treatment to door gasket. Unit working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Wellsville, PA 17365

Sal R.

Job Details: 12/01/2022

"I was able to uninstall the unit and replaced the harness. I then tested and found the same results. I reented Diag and found errors to include F10E2 and F10E3. I ran the unit with the vent fan connected and found the disruption at the UI causing the unit to malfuntion. I canceled the cycle and disconnected the vent fan motor. I then ran the unit and found it to be opperating as designed. I called Whirlpool and explained my finds. I am ordering 1 vent fan motor (W11414073) . Once the part is avalible, please ahve somone form the office call ot set a retun date. Please see SR # 7735122651.; ordrng 1 W11414073 (vent fan motor) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Ashburn, VA 20148

Ricky E.

Job Details: 12/01/2022

"customer stated that the unit element clop was broken. verified issue and replaced the klip, unit ckso9k.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/01/2022

"replaced heater, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Falls Church, VA 22042

Christian C.

Job Details: 12/01/2022

"Cx complaint of a clicking behind unit and unit is not cooling. Inspected unit had been unplugged since for a week. After plugging back in unit 3 way valve just constantly clicks and compressor does not kick on. Ran test 5 and compressor at max speed unit is pulling 1.85 amps. Ran test 4 and went through no issues. Called techline. Advised to replace pantry ui, pantry harness, and ice box fan. Quoted cx and they will not be going through with repair. Cx paid for service call."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Crofton, MD 21114

Dustin F.

Job Details: 12/01/2022

"CX complaint: Middle Rack was broke and couldnt go back inInspected unit, found the adjuster had come loose off the rack, Readjusted the adjuster since there was no damage. tested unit, unit working as intended.; ordrng 1 Look (Look)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Alexandria, VA 22303

Lloyd B.

Job Details: 12/01/2022

"Cx complained the unit did not operate correctly. Installed new control and after calibration, tested in diagnostics and it now operates as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 12/01/2022

"Confirmed cx complaint unit making excess vibrating noise, door handles loose. Tightened handles. Found condensor fan vibrating due to unit not being properly level. Leveled unit, tested unit, unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Abbottstown, PA 17301

Sal R.

Job Details: 12/01/2022

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Elkton, MD 21921

Alexander W.

Job Details: 12/01/2022

Cx stated strange noise coming from dryer inspected tested and verified cx complaint found back left drum support defective ordering two drum supports just in case. Cannot reached due to SO part.; ordrng 2 WPW10314173 (Drum support)s

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Gloucester Point, VA 23062

Justin W.

Job Details: 12/01/2022

stacked unit low clearance. replaced control and ui tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Sterling, VA 20164

Jason A.

Job Details: 12/01/2022

CX complaint FRIDGE door sw broken. Verified issue. Replaced switch & test light works > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Frederick, MD 21703

Ricardo S.

Job Details: 12/01/2022

Replaced freezer door.. unit tested and dispenser working ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Laurel, MD 20723

Israel R.

Job Details: 12/01/2022

Installed starting device and capacitor. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Leesburg, VA 20175

Ricky E.

Job Details: 12/01/2022

customer stated that the lower rack had cracked wheels. verified issue unit will need wheel assys; ordrng 2 WPW10082868 (dishrack wheel)s

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 12/01/2022

"customer stated that the unit was overjeating and giving an error of 6-1. verified issue and fnd falty broil relay at the control. when anything is chosen on the ui, the broil element will turn on.. need part...; ordrng 1 W11317859 (cntrl-elec)"

We serviced a

KITCHENAID FREEZER

Model KRFF300ESS01

Near North Bethesda, MD 20852

Roberto I.

Job Details: 12/01/2022

"Replaced parts, and also used a clamp (w488878) from v/s. Cycled icemaker, it filled ok and didn't leak.; ordrng 1 w488878 (clamp (RI van stock)), used 1 w488878 (clamp) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PVEXWS00

Near Washington, DC 20002

Mitchell H.

Job Details: 12/01/2022

cx complaint unit not dispensing water well. instlled valve and tested. unit working as desinged. job completed.

We serviced a

MAYTAG FREEZER

Model MBF1958FEZ02

Near Eldersburg, MD 21784

Brian R.

Job Details: 12/01/2022

checked unit after last repair and no frost or ice on rails and drawer went in and out smooth as can be after adjusting and lubing rails. replaced gasket and heated to form unit. advised cx to leave door shut the next 20-30 min so gasket will form and set. unit checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 12/01/2022

"CX complaint no wash, upper rack broken. Ran test mode, found 4-3 and 7-1 errors. The wash notor didn't run. Confirmed 120V supplied by the control to the rmotor. Confirmed broken adjuster on upper rack. Ordering sump/motor assy W11087376 and adjuster kit W10712395. Return visit 12/12/22; ordrng 1 W11087376 (sump/motor assy) and 1 W10712395 (adjuster kit)"

We serviced a

JENN-AIR FREEZER

Model JBRFR30IGX00

Near Herndon, VA 20170

Jason A.

Job Details: 12/01/2022

CX complaint FRIDGE door handle loose & door not closing. Separated door panel & dighten door handle. Used locktite on screws. Test door for proper operation > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Carlisle, PA 17015

Fred G.

Job Details: 12/01/2022

with the help of AS we were able to replace the right hand RC door. heated gasket up to form it to the body of the unit. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bowie, MD 20720

Shawn D.

Job Details: 12/01/2022

"cx complaint unit is leaking under unit in front might be coming from the back he said. inspected unit freezer no ice build, inspected frodge found water/ice build up on floor. pulled unit out and found drain is clogged and could be causing the leak out the front middle bottom. cleared drain tube removed ice/water in fridge sectoin cleared condenser and told cx to keep an eye on unit incase still leaking. unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Stone Ridge, VA 20105

Ricky E.

Job Details: 12/01/2022

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Dale City, VA 22193

Demonte S.

Job Details: 12/01/2022

Arrived at the unit on site. Unit doesn't have a model or serial sticker at all. I advised that the cx calls whirlpool and gets a model / Serial sticker. Advised cx that I need this to show proof that. Working on the correct unit. Please see Sd Pictures if any questions.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Crofton, MD 21114

Dustin F.

Job Details: 12/01/2022

"Cx complaint: Freezer Light Not WorkingInspected unit, confirmed voltage to lightbulb, also confirmed Door switch functionallity and voltage going to door switch. Found Light Bulb Defective. Ordering Replacment BULB W11518235; ordrng 1 W11518235 (Light Bulb) and 1 LOOK (LOOK) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"

We serviced a

MAYTAG DRYER

Model MEDB855DC3

Near Berryville, VA 22611

Ezra M.

Job Details: 12/01/2022

"squealing noise during cycle. found idler pulley failing, not spinning properly."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Waynesboro, PA 17268

Bernard M.

Job Details: 12/01/2022

"Cx complaint the unit doesn't clean dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test and unit filled but no actve sump. Replaced sump using pre-id parts, ran test and unit completed test without any further issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Annapolis, MD 21401

Dustin F.

Job Details: 12/01/2022

"CX complaint: Water Leaking on FloorInspected unit, found spilled oxy clean and detergent from cabinet above, with watermarks on floor under unit. Ran COmponent tests, tested cold,hot, liquid bleach, and fabricsoftener valves. When testing fabric softener valve especially, i found and took pictures of water splashing down from the top of tub ring to the floor below. Found SP#W11651001 and followed the instructions, confirmed all hose connections were solid along with the valve, i also filled the unit half full and drained to confirm the standing drain pipe didnt overflow. Ordering Tub Ring for return visit per SP W11651001. Charged CX for the part per TS. CX is paid in full; ordrng 1 W11590590 (Tub Ring)"

We serviced a

WHIRLPOOL RANGE

Model RF374PXDW0

Near Bealeton, VA 22712

Robert W.

Job Details: 12/01/2022

"CX Complaint of heat coming out of oven. Inspected unit and found the oven door gasket is warn and is allowing are to bleed out bake and broil are working range is an older unit normal ware for the age. Called safety and doc issue, SR#7735117055 quoted cx on repair.; ordrng 1 3169251 (Door gasket)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53520CS6

Near Henrico, VA 23075

Jonathon C.

Job Details: 12/01/2022

"cx complaint, burning smell. replaced interlock kit from prior visit. tested unit, blew fuse, found that i hooked up the capacitor wrong, replaced fuse, fixxed wiring, tested unit, unit making loud buzzing from transformer. ordering heating overhaul. spoke to office, resched for 12/12; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10880342 (Transformer) and 1 W10138793 (fuse)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Silver Spring, MD 20906

Julian H.

Job Details: 12/01/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS02

Near Owings, MD 20736

Shawn D.

Job Details: 12/01/2022

"cx comlpaint unit is no longer cooling caled kitchen aid and they said to vacume out coils so he did and did not work said compressor will run for 5 econds then turn offf. inspected unit then turnd it on and compressor did not start, cyced power and tried again compressor started ran for a couple seconds then turned off. inverter has 3.3vdc to the small wires and 120 to the black and hwite wire on inverter. inverter has to be the issue. fixed inveter and tested now compressor stays running and temps are drpping. collected for service fee. unit is good"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Davidsonville, MD 21035

Shane B.

Job Details: 12/01/2022

"cx complaint is the unit shaking violently. cx found shipping bolts were not removed when unit was installed. he said its working much better now but wants to make sure nothing was damaged. i checked for codes and found F8E1. cleared code, ran service cycle. unit completed cycle with no issues. ran each water valve, all have good flow. hot and cold suply are hooked up correctly. cleared pressure hose, it didnt seem blocked. unit is working as designed."

We serviced a

KITCHENAID DBL WALL OVEN

Model KOSE500ESS20

Near Dover, DE 19904

Michael E.

Job Details: 12/01/2022

"CX complaint: oven temps off. Tested and verified complaint. It preheats perfectly. After that, while set on 350, it drops as low as 320 and as high as 380. Ordering oven control. Cannot reschedule due to few left on system.; ordrng 1 W11448962 (control)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Lancaster, PA 17603

Justin L.

Job Details: 12/01/2022

Cx complaint outer glass shattered and knobs not lining up. Was able to access unit and found outer glass had shattered and the valve stems on the regulator were sticking and bending when trying to use cooktop. Contacted safety SR#7735132656 who gave Parts and Labor Auth#W153VE1WPL1. Ordering parts needed for repair and once in office will need to set return. Informed cx not to use oven until repair; ordrng 1 W11176456 (outer door) and 1 W11178521 (nameplate) and 1 W10538763 (manifold) and 1 WPW10339442 (knob) and 1 WPW10515454 (center burner head) and 1 WPW10183369 (center cap) and 1 W10856866 (socket) and 1 W10888179 (bulb) and 1 W11105139 (glass bracket) and 1 W11389703 (bracket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/01/2022

"cx complaint unit leaking from left side, checked unit, ran heavy cycle, unit started leaking about midway through. checked wax vent fan and dispenser, both are good, come to find leak coming from gaskets, ordering both gaskets to complete repair.; ordrng 1 W11483553 (gasket) and 1 W11414078 (seal)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Chesapeake, VA 23323

Branden R.

Job Details: 12/01/2022

came out to replace parts on unit disassembled and replace sump and pump tested unit and everything tested good unit is runnnig as dsigned

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Frederick, MD 21704

Ricardo S.

Job Details: 12/01/2022

"Cx complains abnout a vibration noise, inspected unit, the whole unit vibrate, the blower wheel housing is full of lints .. cx need to clean the dryer vent. blower wheel is clear.. unit tested and working ok"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW3

Near Richmond, VA 23228

Joseph D.

Job Details: 12/01/2022

"unit withy f9e0 error yet wired properly, found shorted control, replaced control and unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Manakin-Sabot, VA 23103

Jerod R.

Job Details: 12/01/2022

"tested unit found unit had clogged filter advised customer , that with new construction in the area main lines are being open and filters will clog till construction is complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Elkridge, MD 21075

Robert L.

Job Details: 12/01/2022

"installed new evap harness and thermistor, unit was running good on arrival , tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Street, MD 21154

Neil H.

Job Details: 12/01/2022

COMPLAINT WAS LOW ICE PRODUCTION NO ERRORS ICE FAN STRONG FILL TEST GOOD CX SAID THEY REMOVED MOST OF THE ICE EXPLAINED THAT THAT IT TAKES 72 HOURS TO FULLY FILL BEEN IF NOT USED BUT THEY HAVE ASSISTED LIVING HOUSE AND MANY PEOPLE WORK AND LIVE HERE TOLD CX TO USE MAX ICE AND MAX COOLING TO MAKE MORE ICE FASTER. BUT UNIT GOOD AND ICE MAKER GOOD.

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