"customer stated that the unit was overjeating and giving an error of 6-1. verified issue and fnd falty broil relay at the control. when anything is chosen on the ui, the broil element will turn on.. need part...; ordrng 1 W11317859 (cntrl-elec)"

"sr 7735172525 cx complaint the ice is forming underneath the bin. checked the seals and all seals seem to be good to go. water must be coming from the ice maker section since where the water is located. therefore, ordering a new ice maker and water valve to resovle the issue. will return once the parts come in. if issue persists after this repair techline says we will need to replace the fridge left door.; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 WPW10553630 (heater cover) and 1 W11579560 (ice maker)"

"CX complaint: F8E0 error code. Tested and verified complaint. Cooling fan at 104.8 olms. 5vdc from control to hall sensor. Control board has been replaced twice to address this same issue. Ordering cooling fan assembly. CX paid for service, part, S&H. CX will owe 110.00 for labor upon return visit. Cannot reschedule due to NW part; ordrng 1 W11107275 (fan-blwr)"

cx complaint unit is not dispensing water.inspected unit and could confirm cx complaint.tested unit with no filter and still got no water.ran service test 46 and got no water.checked door harness for unit and narness is good.checked water valve and found dual valve to be bad.will also replace inlet valve aswell its humming loud to but letting water through.unit will need both water valve W11512399 2 tribles WPW10341320 36 tribles ; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)

"cx complaint leaking from hosuing , found slow leak from filter housing behind filter connectio, found corrosion once removed, replaced housing from pre-id, tested all ops ok, collected $309 visa cx paid in full......... while removing old housing i accidently broke tab to bracket (see pic), ordering bracket no charge; ordrng 1 WP67001668 (plate- filter) and 1 look (look)"

"CX complant. Door falls down .Inspected unit and found door falls down if not supported,.Heater has stainless steel gromets indicating unit has updated heater . Unit will need left and right hinges. Advised CX until hinges are replaced door should be supported if opening and closing . Further work needed .Not in stock RB; ordrng 1 W11573703 (hunge left) and 1 W11573702 (hinge right)"

unit not producing ice test 46 e5 error test 56 passed test 36 fan motor stayed the same test 57 passed thermistor and heater test 01 passed no blockage on evap ordering fan ice maker and valve ran filll test no water enter; ordrng 1 W10846539 (fan) and 1 W11482383 (dual valve) and 1 W11579560 (icemaker) and 1 W11087201 (heater)

"CX complaint unit not working checked unit found bad wash motor.F9e1 f7e1, ; ordrng 1 W11416362 (Sump)"

cx complaint is the unit not cooling. cx said another company worked on unit and said it has a SS leak. when i arrived unit was running. temp in FC was 41. compressor is running but buzzing a lot and is very hot. condensor fan is not running. compressor pulling 1.2amps. condensor fan only gettingn 7vac. control board in top of unti is beeping. 2 short beeps then a puase then it repeats. evap has only a small amount of frost at top. evap fan is not running. it turns half a rotation then stops then moves a little bit again. with evap fan unplugged condensor fan starts running. i called techline they advised replacing evap fan and control board with kit from service pointer. SR#7735172247. cx paid in full for repair. schedule when parts are avaiable. techline advised leaving unit powered off.; ordrng 1 W10818296 (control kit) and 1 W10822580 (evap fan motor)

"cx complaint unit making noise, confirmed complaint, found loose belt squeeling and interfering with water level, replaced and unit working properly; ordrng 1 W11239857 (belt DJ), used 1 W11239857 (dj truck stock LOOK belt) from stock"

leon sr#7735172056 stated unit is fully fuctional at the moment and jazz boards can be sparatic to replace jazz board ; ordrng 1 W11524469 (control)

"Cs door arent sealing properly, confirmed complaint. I found all 3 door gaskets are torn and in bad shape. LH,RH rc doors and fc door . Icicles and frost building up. Also the icemaker is not making ice. Customer would like to replace all the gaskets and icemaker. Collected payment in full.; ordrng 2 8201809 (gasket-fip)s and 1 2309216 (gasket-fip) and 1 WPW10277450 (icemaker)"

Cx complained the unit did not dispense ice. Inspected the unit and found the auger motor coupler teeth are broken. Unit needs new auger motor coupler; ordrng 1 WP2220458 (auger motor coupler)

new tub was twisted reoreded; ordrng 1 w11409866 (tub)

CX complaint FRIDGE doesnt dispense water. Found tank has a cut. See SDpics. RC door switch sticks. Parts in stock > JJ; ordrng 1 W11384469 (RC door sw item4) and 1 W11566768 (reservoir)

"cx complaint aig washer not filling up with water checked unit and found no errors stored to unit , checked unit and found oil coming from gearcase , ordering all parts for gearcase repair , also found control no sensing pressure switch while filling . ordering control and gearcase for proper repair; ordrng 1 W11246700 (control) and 1 W11393684 (gearcase) and 1 W11550891 (agitator) and 1 W10734521 (splutch) and 1 W10754158 (motor) and 1 W10754448 (clutch)"

"CX complaint: no water flow dishes not cleaningInspected unit, confirmed Complaint, found F8E1 code and F8E6 code for flow sensor fail. Spoke to MM to confirm, ordering Water inlet valve and extra nut, setting Water valve for return.; ordrng 1 LOOK (LOOK) and 1 W11535094 (Water Inlet Valve) and 1 W11535081 (WAter Inlet Valve Nut)"

cx complaint cooktop uneven on frame.. checked unit and found warped cook top causing pots to sit uneven and unable to screw down cooktop . tryed to uninstall and seat cooktop properly . was unable to properly install cooktop being it was warped ordering new top for proper repair to be done .; ordrng 1 W11175876 (cooktop)

cx complaint is ja oven shuts of mid cycle comfirmed the cx complaint we found f6e0 for lost order ui and appliance manger; ordrng 1 W11449114 (ui) and 2 W11448961 (appliance manager)s

"Cx complaint is, ICE MAKER IS NOT WORKING. Checked unit and seen ice was in the ice maker molding. Ice never fully formed for ice maker to put ice in the bin. Ice maker ice is working properly, and the freezer is not reaching prowr temperature. Cx has digital thermometer reading 28 degrees. I used my thermocouple and got 32 in the refrigerator. Talked to DS about the situation. He recommended drain and fill. Coupler and drier. Ordering coupler876764, drierWPW10143759; ordrng 1 876764 (Coupler) and 1 WPW10143759 (Drier)"

cx complaint ice maker will work than go days and weeks before making more while here ice maker started new ice maker needed $339.27 collected paid in full; ordrng 1 W10884390 (icemaker)

"Cx complained the units timer was wonky. Inspected the unit and found when trying to select a setting, it jumps counter clockwise. Unit needs new timer. Explained to cx if the new one does it then thats just the nature of the beast; ordrng 1 W11566735 (timer)"

"Customer complaint unit is leaking from the dispenser, The freezer started getting warm and is making a buzzzing noise. I tested the unit and the freezer was reading -5 and still going down the refrigerator was about 40 on the top of the unit and lower part was colder about 34 and in the drawer about 34 unit is cooling for me today. I ran test for and the three way vavle is louder thatn normal and i can hear the vavle moving position and stops the compressor turns on and sounds like is sqeezing gas or something then stops. When i ran compressor test the compressor is quite and is working fine on low speed. When on high speed the compressor is very loud and humming and it keeps getting louder and louder. Something is going on with the seal system compressor starting to fail threeway vavle m; ordrng 1 W11578205 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11506623 (coupler) and 1 W11575003 (3 way valve) and 2 W11506625 (coupler)s and 1 W11504445 (coupler) and 1 lookm (look)"

"Installed the Harnesses & Console. Tested the unit. Unit is working as Designed. Installed the Harnesses & User Interface. No keys are working on the User Interface. F6E2 = Communication Error. Called Whirlpool Techline Ref # 7735175889. Whirlpool is saying to order the User Interface, Main Control Board & Lower Harness. ; ordrng 1 W11550159 (HARNS-WIRE) and 1 W11322903 (Whirlpool Washer Control Board) and 1 W11319991 (Whirlpool Washer Control Panel)"

"Cx complaint, not washing clothes properly, wet clothes at the end of the cycle, control fault. Advised cx control on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11550649 (control)"

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The start button is not responding at all. I entered test mode and it just continually flashes 'f6e2'. I cycled power and it did the same thing. I enter test mode and checked the interface test and most buttons did not respond. The unit needs a new control and UI panel. I quoted the cx for the repair and collected the service call by CC.; ordrng 1 W11324037 (control panel 163.35) and 1 W11322905 (control board 222.14)

cx says the last few weeks the refrigewrator has been at 42f but today its reading 32f. also the unit usually drops only a batch of ice a day. the unit is set to 37f in the refrigerator and 0f in the freezer. actual temps when i arrived are 36f and -2f. no frost build up on either evaporator cover but i can see the evaporator frosted normally. the door gaskets are sealing good. evaporator fans are blowing good in test 3. test 7 still set to 2. test 36 i can feel air movement. test 56 getting an e5(thermistor) test 38 and i dont hear the element melting any ice. the unit needs the ice maker and the freezer evaporator fan; ordrng 1 W11579560 (ice maker) and 1 W11452196 (fan)

Cx stated unit not washing inspected tested and verified cx complaint found f4E3 error code inspected harness harness is in tact and motor is getting 120VAC washer motor reading OL ordering sump assembly cannot reached due to SO part. ; ordrng 1 W11085683 (Sump)

"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (coupler) and 1 W11506619 (Coupler) and 1 W11506635 (coupler)"

"cx complaint unit leaking from left side, checked unit, ran heavy cycle, unit started leaking about midway through. checked wax vent fan and dispenser, both are good, come to find leak coming from gaskets, ordering both gaskets to complete repair.; ordrng 1 W11483553 (gasket) and 1 W11414078 (seal)"

"Cx complaint: Freezer Light Not WorkingInspected unit, confirmed voltage to lightbulb, also confirmed Door switch functionallity and voltage going to door switch. Found Light Bulb Defective. Ordering Replacment BULB W11518235; ordrng 1 W11518235 (Light Bulb) and 1 LOOK (LOOK) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"

"Replaced parts, and also used a clamp (w488878) from v/s. Cycled icemaker, it filled ok and didn't leak.; ordrng 1 w488878 (clamp (RI van stock)), used 1 w488878 (clamp) from stock"

"CX complaint: Middle Rack was broke and couldnt go back inInspected unit, found the adjuster had come loose off the rack, Readjusted the adjuster since there was no damage. tested unit, unit working as intended.; ordrng 1 Look (Look)"

"CX complaint icemaker rarely makes ice.Ran test 120, the icemaker cycled very noisy and got stuck on 02. Removed part, found it broken. Fill tube heater ok. Ordering icemaker W11557000. Cx paid in full ($406.28 with check # 4661); ordrng 1 W11557000 (icemaker)"

"CX COMPLAINT THE WASHER TEARING CLOTHES SEEN BASKET RUSTING AND ROUGH SPOTS ON SPIN BASKET; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (Whirlpool Washer Drive Block) and 1 285565 (agitator assy,comp)"

CX complaint about unit having an issue with dispenser when trying to get ice will get water thru dispenser only happens randomly was able to confirmed issue tested pads on test 9 responding to test remove ui & confirmed connections siting all the way tight problem with ui & pads also CX states that water pressure is low confirmed took filter out 7 pressure is back ordering filter head CX will have a filter by the time we replace parts; ordrng 1 W11089931 (ui) and 2 WPW10346924 (pad)s and 1 W11194438 (housing)

"Cx complaint is unit still has frost build up on top middle of door and top front middle of freezer cabinet after door replacement. Called WP TL, after speaking with representative and sending detailed photos of unit, representative recommeded another door replacement. Representative stated if third door does not reconcile issues, unit will need to be replaced. Inspected new freezer door, discovered plastic washer/spacer on bottom of hinge was no longer present, causing metal to metal contact between freezer door and bottom hinge. Installed new washer from loose spares in van. FC door (W10803965) is temporarily out of stock, will contact cx to schedule replacement when door is available.7734376151; ordrng 1 W10803965 (FC door)"

"Cx complaint unit is not making ice. Inspected FC, measured cabinet temp at 0 degrees F, forced harvest cycle, ice maker dumped full tray with full size cubes, noticed poor water flow from fill tube at beginning of cycle, checked water dispenser, also exhibiting poor flow. Checked water line, line is connected with piercing valve, this is likely cause of poor flow. Based on full tray upon arrival, determined issues are caused by bad ice maker. Ordering ice maker (W11546935), scheduled return job for Monday 12/12/22; ordrng 1 W11546935 (Ice maker)"

CX complaint about unit not washing put unit on test mode error F4E3 motor not running let auto testrun confirmed water on unit also motor receiving 120vac but not running need sump/motor scheduke with office for tomorrow; ordrng 1 W11025157 (pump&motor)

"cx complaint of unit making loud noise when ice maker fills,checked unit unit to fin noise coming from water vavle when it fills the vavles is internaly failing ordering parts needed for repairs; ordrng 1 W11548540 ( ICEMAKER) and 1 W11548535 ( VALVE)"

"cx complaint unit leaking, inspected all water lines, found no evidence of breaks in lines, found crack in drain pan, and calcium deposits in machine compartment, power cord crushed, and no water supply in store to test further.; ordrng 1 WPW10655368 (pan-drip) and 1 W11563716 (harness)"

"cx complaint unit is loud.inspected unit and could comfirm.found unit to be squeeking from bad rollers.also found blower wheel to be making a tapping sound.upon further isnpection found unit dor assembly to be faulty and cause unit to properly close.cause door to scrape paint off cabinet.unit will need blower wheel, dryer repair kit and door assembly.will get touch up piant to prevent unit rusting on scrape marks 4392067 100 tribles 72017 49 tribles W11465962 special order; ordrng 1 W11465962 (door assembly) and 1 4392067 (dryer repair kit) and 1 72017 (paint) and 1 2ndtech (2nd tech)"

"Installed new drive motor, splutch and belt. recalibrated unit and ran diag.. unit still wobbling and making noise, needs new gearcase.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 look (look)"

Cx complaint frost build up on evap cover. Confirmed light overfrost on evap

"cx complaint of unit not working,checked unit to find error code F4E3,F7E1,found sump and motor to have failed,installed pre id part and found there to be a defect in the seal reordering sump and motor; ordrng 1 W11025157 (Dishwasher Pump & Motor)"

cx complaint the top rack is not staying in place. checked the unit and found that the top rack parts are worn out to the point where the rack will not stay in place. ordering all rack parts needed to resolve the issue.; ordrng 4 WPW10350401 (adjsuters/wheels)s and 2 WPW10195623 (track)s and 2 WPW10195622 (stop clip)s and 2 WPW10505751 (wheel tub)s and 1 WPW10491331 (spray arm)

cx comp unit will freeze food in rc insp unit conf cx comp found rc at 29 degrees apon arrival and unit set to 3 degrees in fc and 39 in rc found therm in range and unit is working evap has good frost pattern other than looking like soemthing had happened prevoisly due to ice ball in top right corner thawed ice ball unit will UI W11542754; ordrng 1 W11542754 (UI)

found codes after turning power back on of F2E1 UI Stuck Key FAE2 Vent fsan electric problem. unit has 120 at box as well as control; ran a auto test on unit then started a normal cycle to let unit fill and drain. unit ran through modes. units colsle cover is pealing up as well. per codes and running issues i will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11410063 (Control Re order) and 1 W11414079 (UI Housing) and 1 W11413965 (Panel) and 1 W11414073 (Vent Fan Re order)

"Cx complaint that the unit is freezing food in the upper area of the RC and the IM is not working. I inspected the unit to confirm the complaint. I found the RC is set to 37degrees, the temp reading is 36degrees. I tested the damper in test 3, it opened and closed well and the airflow was good. I ran test 43 for the IM and it gave a 23 code. I checked the harness at the bottom of the FC door. The harness is damaged and needs to be replaced. The unit will need a new FC door to resolve the issue. I'm ordering the part for the return visit. I collected the service call fee by CC.; ordrng 1 LW10839911 (FC door 707.23)"

"I installed the ordered parts and tested the unit for the cx. The bulb has now blown, I replaced the bulb and tested the unit for the cx. The unit is working as designed.; ordrng 1 8206232A (bulb_ VS RA), used 1 8206232A (bulb_ VS RA) from stock"

"Cx complaint is washer will not spin. inspected and verified complaint. tried to spin the tub by hand and had a lot of resistance. checked for error codes and found F7E1 basket speed fault, F0E5 off balance load detected, and F0E2 oversuds condition errors. everything looked fine under the unit so went to take the inner tub out to see what could be causing the resistance and the inner tub split in two. the drive hub was removed and went to lift the tub out and the base stayed but the top and side of the tub came off, documented with pics. ordering inner basket, drive hub, splutch, and gearcase just in case the defective basket caused damage to it. returning with the actuator just in case since a test cycle was not done in this condition. cx will call when OS part arrives to reschedule.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub kit) and 1 W11454734 (gear case) and 1 W10721967 (splutch)"

Fascia is not on my van and CX did not recieve in mail.; ordrng 1 W11419059 (Fascia)

cx comp unit states f7e1 insp unit conf cx comp found f7e1 stored found when in agiate and when in spin mode unit will not move can hear motor trying but no starting unit will need cap W11395618; ordrng 2 W11395618 (cap)s

Console is cracked / Defective. Reordering Console. ( Any questions please check Sd Pictures.) ; ordrng 1 W11622490 (CONSOLE)

Cx stated unit not spinning out clothes inspected tested and verified cx complaint found slider defective and stator defective cannot resched at this time due to SO part. ; ordrng 1 W10915700 (Stator)

Cx complaint unit is not working properly inspected unit found error F24 pressure sensor overfill. Verfied nothing in drain pump comes on and door locks without issue. Checked for debris in line all checks good needs pressure sensor. Tried to call and collect on this cx and it went to a international directory person who didn't know what I was talking about called office for guidance was told to move on until a service call can be collected or the 271.05 for the repair Do Not Order Parts until paid ; ordrng 1 W11044866 (switch-wl)

"Cx complain is, Lid Not Latching - Top Load Washer. Cx is saying that the lid lock is not functioning properly. Inspection the unit for codes and found no fault codes. Put unit in quick wash and unit did nothing. Unit went to done. Looked underneath the washer and seen water type substance. See in pics. Ordering capacitor W11395618, gear caseW11449840, splutch W10721967, beltWPW10006384, actuator W11481722, wash plate W10902814, bolt W10752187.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 WPW10006384 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W10902814 (Wash plate) and 1 W10752187 (Bolt)"

"CX Complaint of heat coming out of oven. Inspected unit and found the oven door gasket is warn and is allowing are to bleed out bake and broil are working range is an older unit normal ware for the age. Called safety and doc issue, SR#7735117055 quoted cx on repair.; ordrng 1 3169251 (Door gasket)"

Cx stated strange noise coming from dryer inspected tested and verified cx complaint found back left drum support defective ordering two drum supports just in case. Cannot reached due to SO part.; ordrng 2 WPW10314173 (Drum support)s

"cx complaint no ice, checked unit, come to find defective filter cover, tested icemaker, icemaker is working as designed. ordering filter cover to complete repair.; ordrng 1 WP67006331 (cover-filt)"

"tested unit foun unit had f7-e1 twice and f9-e1, unit also falls under the sp S17304, ordered needed parts to correct issue, unit was under warranty at time of sch. due to costco 2 year warranty; ordrng 1 W11416362 (sump)"

"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"

Cx Complaint is the unit isnt starting. Inspected unit and found the door switch has failed keeping unit from staring up bye pass switchg and unit still not starting found thermal fuse failed.; ordrng 1 WP3392519 (Thermal fuse) and 1 WPW10237959 (Door switch)

"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"

cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked unit and found compressor not to be coming.starter is working properly.unit will need a new compressor.W11547313 special order W11504431 59 tribles W11504416 15 tribles W11506621 56 tribles W11506635 100 tribles; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)

"Cx complaint is, Not Cooling - Refrigerator Section - Refrigerator. Found frost on the freezer back wall and ordering right door gasket due to torn gasket and thermistor improperly reading. Ordering gasket and fan motor with harness ; ordrng 1 W10846057 (Gasket) and 1 W11249952 (Fan motor with harness)"

"Cx complaint is unit has motor related error code. inspected and verified complaint. checked unit for error codes and found F6E1 UI not communicating with the ACU, F7E1 tachometer missing, F3E3 inlet water temp fault errors. tested unit and unit advanced to agitate and spin portion of test and did not spin, just hummed and threw another F7E1 error code. replaced motor from pre id and capacitor from VS. tested unit and unit is now working as designed. job complete; ordrng 1 W11395618 (capacitor AT VS), used 1 W11395618 (capacitor AT VS) from stock"

"the client complains that the unit stopped working, no power at all, inspected unit, power outlet 120 vac,.. main board not getting any voltage. i can not removed the upper vent by my self so i will need a helper.. 2 techs job LOOK LOOK also i don't want to make any damage in the glass top; ordrng 1 WPW10531156 (filter) and 2 techsjob (LOOK LOOK)s"

Customer complaint unit is leaking from the freezer and light is out. I found the unit is not draining from the freezer i removed the drain tube and the tube was jammed i could not clear it. I replace the tube and now the unit is draining correctly. I found the ceqling led is dimming and needs to be replaced. Ordering LED module. 27 in stock.; ordrng 1 W11205082 (module)

Cx stated unit just hums inspected tested and verified cx complaint found capacitor defective leaking oil. Ordering capacitor and level foot. ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Level foot)

CX complaint: front left burner starts puffing when it gets hot. Tested and verified complaint. Ordering front left flame spreader. Scheduled next visit for 12/8 any time.; ordrng 1 W11436986 (flame spreader)

Cx stated one led is out entirely and the other is dim inspected tested and verified cx complaint found both modules defective ordering another module to get both of the modules replaced at the same time. Ordering an additional module resched when parts received. ; ordrng 1 W11527432 (Module)

Cx stated long fill or no fill. Inspected tested and verified cx complaint found capacitor defective leaking oil ordering capacitor and sched for Tuesday the 13th; ordrng 1 W11395618 (Capacitor)

"Per prior tech and sticky note, arrived to unit and called WPTL. checked for error codes before testing and found F7E7 motor not reaching target RPM. Called WPTL and spoke to Bruce SR#7735178022. Per WPTL cleared error code and tested unit manually and automatically. error code did not reoccur and unit completed tests without issue. Per WPTL checked wire harness at actuator and drain pump and did find the cover for the drain pump at the connector broken off but wires were still intact on connection. per WPTL lower harness should be replaced. Gearcase, motor, belt, and actuator were not recommended at this time but will use on return visit in case there is still an issue after replacing lower harness. cannot reschedule due to 0 stock in UM.; ordrng 1 W11545744 (lower harness)"

"CX complant. Washer dosent work. Installed motor and capaciter from last diagnosis and tested unit. Unit still doing same thing. Grunts once and stops. Ordering lower harness . Further work needed, RB; ordrng 1 W11643701 (harness lower)"

"tested unit unit is not cycling properly , themistors are with in reason able range, control not allowing adjustment to 2 highest or highest setting , ordered new control; ordrng 1 W11594670 (control)"

"CX complant. Washe rnot working right. Prior diagnosis found unit needs control , Installed control and calibrated unit twice , Unit working as designed , Job completed, RB; ordrng 1 looklook (look look)"

"upon arrivalfound terminal shorted at L1 to power cord, replaced terminal, installed new cord, tested, unit working as designed. physical damage exists.; ordrng 1 W10245259 (block-term LR/VS) and 2 WP3400029 (nut LR/VS)s, used 1 W10245259 (terminal LR/VS), and 2 WP3400029 (nut LR/VS) from stock"

"upon arrival unable to access unit unit, blocked in back corner of bunker. sealed system tech needed for return visit; ordrng 1 look (look)"

"cx complaint icemaker not working, cycled icemaker, checked good, after 20 min. run time, found no frost to evap, and condensor cool to touch, unit needs sealed system repair.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)"

"cx complaint of unit not washing dishes,checked unit to find no error codes at this time found the water valve to be faiiling,replaced water vavle from v/s,asl found that the cx had low water pressure and advise cx they will need a plumber as well tested unti works as designed.; ordrng 1 W11175771 (Inlet Valve CA /VS), used 1 W11175771 (Inlet Valve CA /VS) from stock"

Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Ordering valve.; ordrng 1 W11210463 (valve)

New home.. the stove missing the middle burner.. order part; ordrng 1 w11475513 (burner middle)

"cx complaint unit making loud noises and clothes super wet at endf of cycle, checked unit, no faults present. checked gearcase, come to find oil leaking from bearing onto clutch and motor, ordering all parts to complete repair. advised cx to try lighter loads until repair is complete. and she will be contacted for return visit. cx within 8 week grace period.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W11396716 (suspension)"

"cx complaint, lid lock issue. tested unit, verified complaint. found lid lock working normally but when the motor rotates counter clockwise, the lid lock sounds like a machine gun and the unit throws a lid lock code. ohm'd lid lock with MR help. readings were correct but according to tech sheet, on the wrong pins. possible its a lid lock issue but we're pretty confident its a short on the control.; ordrng 1 W11611306 (control) and 1 W11307244 (latch)"

"Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heats and cycles. Job complete; ordrng 1 WP279843 (element), used 1 WP279843 (element) from stock"

Cx complaint unit is not working properly inspected unit found led light for switch hot surface is on ordering infinite switches ; ordrng 2 W10917724 (switch-inf)s and 1 W10843843 (switch-inf left rear) and 1 W10911303 (switch-inf) and 2 W11129442 (switch-inf)s

CX comaplint FRIDGE water leaks from RC cover & warm temps. FC temps good. Found RC evap completely iced up. Cleared all ice & test thermisters - measured resistance at main control. Evap insulator is cracked & UI non-responsive. Left door closer spring stretched & causes noise - doesnt close door fully. JJ to return. Parts in stock > JJ; ordrng 1 WPW10739408 (cntrl-elec (item5) 4 upr mrlbro) and 1 W10565852 (harns-wire item4) and 1 W10555478 (insulation item5) and 1 W10667607 (thermistor RC item14) and 1 W11411871 (UI item32) and 1 W10121046 (cam spring LEFT 36)

Cx complaint F7E1 error. Was able to access unit and entered diagnostic to find f3e3 thermistor fault and f7e1 tachometer failure. Ran tachometer verification and didnt register and faulted out. Replaced with pre-id calibrated and tested. Ohmed out thermistor and found it reading 2.72K Ohms. Will need inlet valve to complete repair. ordering valve and cx will reach out to set return; ordrng 1 W11165546 (valve)

"unit not leveling. installed shim under back left roller, leveled unit. unit on tile,; ordrng 2 4387828A (shim EM VS)s, used 1 4387828a (shim) from stock"

"Cx complaint unit does not turn on and whenever it would work it makes too much ice. Inspected unit found reservoir cracked leaking water and would not fill reservoir at all. Ran through manual mode and thermistors pass, water fills but leaks, unable to test drain pump and recirculation pump since reservoir cannot get full. Evap plate good frost pattern. Tested bin thermistor reading 2.08kohms at room temp. Ordering reservoir, reservoir drain pump, and bin thermistor. Reservoir none in stock at upper marlboro and whirlpool.; ordrng 1 W11614100 (reservoir) and 1 W11542868 (reservoir drain pump) and 1 WPW10511923 (bin thermistor)"

"Cx complaint unit leaks. Removed kickplate and ran unit on normal cycle. After removing plate found water residue on both left and right hinges and on insulation. Ran cycle for 10 min and unit didn't leak. Inspected door and found the lower door seal to be warped and loose on the right side. Also found heavy residue underneath. Ordering lower seal, once approved contact cx to reschedule; ordrng 1 W10909089 (lower door seal) and 6 WP8281217 (screws)s"

"cx c omplaint of unit banging agaist the cabinet,checked unit to find no error codes at this time pulled splutch down to look and found that oil has leaked onto the splutch and is a slow leak ordering parts needed for repairs; ordrng 1 LOOK/LOOK and 1 W10919191 (washplate) and 1 W10528947 (Drive Hub) and 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W10721967 (Drive Clutch Kit)"

CX complaint units will stop and flash f2 e2 checked all connectors on UI nothing appeared to be out of place reseated all connectors during performing HMI test when turning selector knob unit would reset and freeze possible issue in selector nob of assembly ordering UI and control; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control)

"Arr at CX and opened box and found the new drum is damaged, Reordered Drum; ordrng 1 W10541657 (Drum)"

"cx complaint, unit not Functioning. tested unit, founit UI unable to comunicate with control. ordering UI and control. also ordering Console for failing adhesive; ordrng 1 W11413963 (Console) and 1 W11414079 (UI) and 1 W11412300 (Control)"

CX complaint is that the unit will not complete a wash cycle. I found that the unti had a F8E1 error code. I cleared the error and ran a auto test. During the auto test I found no movment at the inlet valve. I accessed the control and found that the valve harness was not connected to the control board. I reconnected valve and ran a manule test 3 and aiuto test. I found the unit to be opperating as designed.; ordrng 1 LOOK (LOOK)

CX complaint: stops in cycle. Tested and verified complaint. F3E1 error code. Ordering operating thermostat. Cannot reschedule due to lack of signal while i was with CX; ordrng 1 WP8577274 (thermistor)

CX complaint: door gasket hanging. Inspected and verified complaint. Ordering door gasket. Scheduled return visit for 12/8 PM; ordrng 1 WPW10535778 (gaskt-door)

"CX complaint: Water Leaking on FloorInspected unit, found spilled oxy clean and detergent from cabinet above, with watermarks on floor under unit. Ran COmponent tests, tested cold,hot, liquid bleach, and fabricsoftener valves. When testing fabric softener valve especially, i found and took pictures of water splashing down from the top of tub ring to the floor below. Found SP#W11651001 and followed the instructions, confirmed all hose connections were solid along with the valve, i also filled the unit half full and drained to confirm the standing drain pipe didnt overflow. Ordering Tub Ring for return visit per SP W11651001. Charged CX for the part per TS. CX is paid in full; ordrng 1 W11590590 (Tub Ring)"