We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Finksburg, MD 21048
Brian R.
Job Details:
12/01/2022
cx complaint is unit not draining like it should. shes not here her dad was and said he believes its not draining all the way. tested unit and unit filled and sprayed strong. canceled to check draining. took drain pump off and found a hair pin in pump and had it locked up. removed and tested unit again and unit checks and drains saw small drip from seal around motor and rempved motor and cleaned around and installed back and no drips seen now.and unit drains good and fast. job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Louisa, VA 23093
Eric F.
Job Details:
12/01/2022
"Installed pulley, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, PA 17365
Sal R.
Job Details:
12/01/2022
"I was able to uninstall the unit and replaced the harness. I then tested and found the same results. I reented Diag and found errors to include F10E2 and F10E3. I ran the unit with the vent fan connected and found the disruption at the UI causing the unit to malfuntion. I canceled the cycle and disconnected the vent fan motor. I then ran the unit and found it to be opperating as designed. I called Whirlpool and explained my finds. I am ordering 1 vent fan motor (W11414073) . Once the part is avalible, please ahve somone form the office call ot set a retun date. Please see SR # 7735122651.; ordrng 1 W11414073 (vent fan motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Lancaster, PA 17603
Justin L.
Job Details:
12/01/2022
Cx complaint outer glass shattered and knobs not lining up. Was able to access unit and found outer glass had shattered and the valve stems on the regulator were sticking and bending when trying to use cooktop. Contacted safety SR#7735132656 who gave Parts and Labor Auth#W153VE1WPL1. Ordering parts needed for repair and once in office will need to set return. Informed cx not to use oven until repair; ordrng 1 W11176456 (outer door) and 1 W11178521 (nameplate) and 1 W10538763 (manifold) and 1 WPW10339442 (knob) and 1 WPW10515454 (center burner head) and 1 WPW10183369 (center cap) and 1 W10856866 (socket) and 1 W10888179 (bulb) and 1 W11105139 (glass bracket) and 1 W11389703 (bracket)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Richmond, VA 23228
Jonathon C.
Job Details:
12/01/2022
"cx complaint, lid lock issue. tested unit, verified complaint. found lid lock working normally but when the motor rotates counter clockwise, the lid lock sounds like a machine gun and the unit throws a lid lock code. ohm'd lid lock with MR help. readings were correct but according to tech sheet, on the wrong pins. possible its a lid lock issue but we're pretty confident its a short on the control.; ordrng 1 W11611306 (control) and 1 W11307244 (latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Columbia, MD 21044
Robert L.
Job Details:
12/01/2022
"installed ui and main control, unit was clear and cx treated area again while i was there,tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW00
Near Richmond, VA 23223
Jonathon C.
Job Details:
12/01/2022
"cx complaint, ice maker not working. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fallston, MD 21047
Neil H.
Job Details:
12/01/2022
7735177766CALLED TECH LINE EXPLAINED THE REPLACEMENT OF DRAIN EXT AND STEAMING THE DEFROST DRAIN AND RUNNING WIRE THROUGH THE DRAIN AND FOAM COMING OUT OF BACK END AND CX STILL HAVING THE LEAKING AND OVER FLOW OF THE FF DRAIN PAN.
We serviced a
WHIRLPOOL MICROWAVE
Model KBHS109SSS06
Near Waldorf, MD 20603
Robert A.
Job Details:
12/01/2022
Cx complaint that the unit is not working as flashing an error code 'f6e0'. I inspected the unit and confirmed the complaint. The unit does not start at all because of the error code. I went in test mode and that's the only error code. The unit needs a new control and UI control. I informed the cx that because I'm not able to start it there may be a heating issue as well once the controls are installed. He understood clearly and still wants to order the controls to restore communication. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WPW10466825 (user interface 125.81)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, VA 22315
Lloyd B.
Job Details:
12/01/2022
Cx complained the unit did not dispense ice. Inspected the unit and found the auger motor coupler teeth are broken. Unit needs new auger motor coupler; ordrng 1 WP2220458 (auger motor coupler)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Ashland, VA 23005
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found error F24 pressure sensor overfill. Verfied nothing in drain pump comes on and door locks without issue. Checked for debris in line all checks good needs pressure sensor. Tried to call and collect on this cx and it went to a international directory person who didn't know what I was talking about called office for guidance was told to move on until a service call can be collected or the 271.05 for the repair Do Not Order Parts until paid ; ordrng 1 W11044866 (switch-wl)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
12/01/2022
leaking dishwasher inspected unit found unit leaking from hot water supply line rust around collar of hose informed customer we cant service supply line and to contact builder to have replace the intlet hose
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North East, MD 21901
Alexander W.
Job Details:
12/01/2022
Cx stated long fill or no fill. Inspected tested and verified cx complaint found capacitor defective leaking oil ordering capacitor and sched for Tuesday the 13th; ordrng 1 W11395618 (Capacitor)
We serviced a
AMANA RANGE
Model AEP222VAW0
Near Greenbelt, MD 20770
Shawn D.
Job Details:
12/01/2022
replaced switch and light now lights up for the rear left burner. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Middletown, PA 17057
Fred G.
Job Details:
12/01/2022
"cx complaint unit is leaking. inspected unit and found when unit was washing it was leaking from the middle of behind the front panel on door. removed panel and found water was splashing over the tub. i then found the unit was leaning forward. i also noticed door vent gasket was leaking as well. unit no longer spills over edge of tub, but vent gasket needs replaced. ordering gasket. cx paid in full $48.00."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Wrightsville, PA 17368
Drew B.
Job Details:
12/01/2022
cx complaint tht unit is not cooling naf making loud buzzing sound from the compressor checked starr device found no change and found bad lockd compressor. will need 2 count for return; ordrng 1 WPW10143759 (filter) and 1 WPW10466675 (compressor) and 1 LOOK (LOOK) and 1 SSTECH (ss tech) and 1 2count (2 count)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Virginia Beach, VA 23462
Carl A.
Job Details:
12/01/2022
"cx complaint of unit not washing dishes,checked unit to find no error codes at this time found the water valve to be faiiling,replaced water vavle from v/s,asl found that the cx had low water pressure and advise cx they will need a plumber as well tested unti works as designed.; ordrng 1 W11175771 (Inlet Valve CA /VS), used 1 W11175771 (Inlet Valve CA /VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
12/01/2022
replaced parts ordered and recalibrated unit as well as ran auto test. unit now checks. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Moseley, VA 23120
John P.
Job Details:
12/01/2022
Installed mag and inverter tested working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Columbia, MD 21044
Robert L.
Job Details:
12/01/2022
"installed ui and main control, unit was clear and cx treated area again while i was there,tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elkton, MD 21921
Alexander W.
Job Details:
12/01/2022
Cx stated unit not spinning out clothes inspected tested and verified cx complaint found slider defective and stator defective cannot resched at this time due to SO part. ; ordrng 1 W10915700 (Stator)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Virginia Beach, VA 23454
Austin D.
Job Details:
12/01/2022
cx stated unit is oow and did not want to go ahead with service at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hershey, PA 17033
Fred G.
Job Details:
12/01/2022
c x complaint unit is making a buzzing sound from behind unit. pulled ;lnunit out and removed rear cover and found suction line was rubbing on back panel. was able to slighty bend pipe out of the way and placed sealer on it to stop it from happening again. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, VA 20166
Richard B.
Job Details:
12/01/2022
"wp8286642 CX complant. Fridge continues to make noise on occassion , Inspected unit and could not replicate noise, Found cardboard touching components on bottom of unit and could cause buzzing noise. Isolated components with foam wedges to seperate cardboard from metal rails on bottom of fridge. Cycled power to unit and compressor kicked on and for now no buzzing noises On phone with techline for second time previous number CX advised he will moniter to see if sound returns . Got through with techline , Reported findings. Job completed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wellsville, PA 17365
Sal R.
Job Details:
12/01/2022
CX complai t is that the unit stoped cooling in both the RC & FC. I foiund the unit to be unpllugged apon arrivel. I plugged the unit in and found that when the compressor came on the compressor was seezed and unit shut down shortly after. Unit will need a new compressor and driier filter. I am also ordering all coupling. I have set a retun date for 12/9. return date will need to be 3 call counted and LOKRING is requirred.; ordrng 1 W11574734 (compressor 100 @ tribs) and 1 W11504431 (coupling 59 @ tribs) and 1 W11504415 (coupling 35 @ tribs) and 1 W11506621 (coupling 53 @ tribs) and 2 W11506635 (coupling 100 @ tribs)s and 1 W11109499 (filter 52 @ tribs) and 1 W11504445 (coupling) and 1 W11504447 (coupling 36 @ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near North East, MD 21901
Alexander W.
Job Details:
12/01/2022
Cx stated one led is out entirely and the other is dim inspected tested and verified cx complaint found both modules defective ordering another module to get both of the modules replaced at the same time. Ordering an additional module resched when parts received. ; ordrng 1 W11527432 (Module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Gloucester, VA 23061
Lucas R.
Job Details:
12/01/2022
"cx complaint icemaker not working, cycled icemaker, checked good, after 20 min. run time, found no frost to evap, and condensor cool to touch, unit needs sealed system repair.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found f8e4 water in tray cleaned out tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Midlothian, VA 23112
Chris B.
Job Details:
12/01/2022
cx comp unit smells insp unit conf cx comp did conf smell insp evap and defroster found unit defrosting while on phone with tech line did smell coming from condensor area but could not identify smell cleaned drip pan with wet towles called tech line spoke with ed stated to add refresh tab to drip pan
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS0
Near Haymarket, VA 20169
Daniel J.
Job Details:
12/01/2022
vibrations when spinning removed found fan blades broken and shaft able to wobble replaced tested sounds and spin normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLP36FMS00
Near Springfield, VA 22153
Carl R.
Job Details:
12/01/2022
"SR#7735181172.. cx complaint is after repair 10/03, still not making ice. Checked the is maker in the freezer bail arm is not allowing ice maker to make ice due to bail arm mechanical issues. Inner gears are not working properly.needs new ice maker WPW10277450 and bail arm2314015; ordrng 1 2314015 (Shut off arm) and 1 WPW10277450 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near McLean, VA 22101
Emmanuel R.
Job Details:
12/01/2022
"Cs door arent sealing properly, confirmed complaint. I found all 3 door gaskets are torn and in bad shape. LH,RH rc doors and fc door . Icicles and frost building up. Also the icemaker is not making ice. Customer would like to replace all the gaskets and icemaker. Collected payment in full.; ordrng 2 8201809 (gasket-fip)s and 1 2309216 (gasket-fip) and 1 WPW10277450 (icemaker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fairfax, VA 22033
Demonte S.
Job Details:
12/01/2022
Console is cracked / Defective. Reordering Console. ( Any questions please check Sd Pictures.) ; ordrng 1 W11622490 (CONSOLE)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Biglerville, PA 17307
Bernard M.
Job Details:
12/01/2022
"Replaced agitator, ran auto test and the unit no w runs as designed."
We serviced a
WHIRLPOOL DRYER
Model WED95HEXW0
Near Lancaster, PA 17601
Justin L.
Job Details:
12/01/2022
Cx complaint unit squealing. Was able to access unit and found that the idler was seizing causing the belt to fray and the rollers were worn. Ordering parts for repair and setting return for Fri 12/9/22; ordrng 1 W10837240 (idler) and 1 4392067 (kit)
We serviced a
WHIRLPOOL RANGE
Model ACR4303MES0
Near Richmond, VA 23226
Joseph D.
Job Details:
12/01/2022
"wp3149404 cx complaint of right left burner getting h9t when oven is on, confirmed complaint, exhaust for oven cavity is a straight pipe to the center of the rear left burner, no malfunction exists to repair. did find left front switch with char/arcing inside due to a short. cx stated burner was malfunctioning. unit now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Williamsburg, VA 23188
Lucas R.
Job Details:
12/01/2022
"upon arrival unable to access unit unit, blocked in back corner of bunker. sealed system tech needed for return visit; ordrng 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hanover, VA 23069
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found ice maker not working removed and replaced the ice maker tested unit now functions normally
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Richmond, VA 23228
Joseph D.
Job Details:
12/01/2022
replaced ui and confirmed proper connection at outlet/terminal block. unit working properly
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
12/01/2022
replaced parts ordered and recalibrated unit as well as ran auto test. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Ettrick, VA 23834
Chris B.
Job Details:
12/01/2022
cx comp unit states f7e1 insp unit conf cx comp found f7e1 stored found when in agiate and when in spin mode unit will not move can hear motor trying but no starting unit will need cap W11395618; ordrng 2 W11395618 (cap)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Jarrettsville, MD 21084
Neil H.
Job Details:
12/01/2022
CX COMPLAINT UNIT NOT STARTING CX PLUGGED UNIT IN AND I FOUND UNIT WAS STUCK IN SAFETY MODE I LEFT PUMP RUN TIME OUT THAN RECALB. AND TESTED UNIT CHECKED GOOD.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Frederick, MD 21701
Justin S.
Job Details:
12/01/2022
replaced the control and the thermistor and reset power to the unit. the unit is now cooling good.
We serviced a
WHIRLPOOL HOOD
Model KIRD801XSS3
Near Elkton, MD 21921
Alexander W.
Job Details:
12/01/2022
Cx stated unit not working at all cx wanted to try a switch they had supplied switch not issue issue is with fan switch module now power to switch. Switch is NLA cx paid 120 by check
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Middletown, DE 19709
Michael E.
Job Details:
12/01/2022
CX complaint: front left burner starts puffing when it gets hot. Tested and verified complaint. Ordering front left flame spreader. Scheduled next visit for 12/8 any time.; ordrng 1 W11436986 (flame spreader)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
12/01/2022
"upon arrivalfound terminal shorted at L1 to power cord, replaced terminal, installed new cord, tested, unit working as designed. physical damage exists.; ordrng 1 W10245259 (block-term LR/VS) and 2 WP3400029 (nut LR/VS)s, used 1 W10245259 (terminal LR/VS), and 2 WP3400029 (nut LR/VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Alexandria, VA 22309
Lloyd B.
Job Details:
12/01/2022
Cx complained of gasket issues. Installed new door and gasket and applied heat around the cabinet for a better seal. Job complete
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Conway, SC 29526
Jason T.
Job Details:
12/01/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Aldie, VA 20105
Daniel J.
Job Details:
12/01/2022
tech support sr7735176563 f3 e1 error and also had a f8 e1 error occur no water entering ran diag no faults occured started quick wash towards the end f3 e1 error called tech line replaced pressure switch cleared drain checked pressure hose ran diag no leaks no errors
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25404
Ken M.
Job Details:
12/01/2022
"Customer complaint is that the unit is running noisy during start up. Ran test cycle and there is a dragging noise when it first starts to spin. Inspection of the drive system found some residual oil on the original splutch. Splutch replaced and unit retested. Dragging noise remains, but not as loud. Issue is in the new gearcase. Reordering gearcase.; ordrng 1 W11454741 (gearcase) and 1 look (look)"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBW03
Near ,
Chris B.
Job Details:
12/01/2022
leon sr#7735172056 stated unit is fully fuctional at the moment and jazz boards can be sparatic to replace jazz board ; ordrng 1 W11524469 (control)
We serviced a
WHIRLPOOL DRYER
Model WGD7120HC1
Near Middletown, DE 19709
Michael E.
Job Details:
12/01/2022
Fascia is not on my van and CX did not recieve in mail.; ordrng 1 W11419059 (Fascia)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Forest Hill, MD 21050
Neil H.
Job Details:
12/01/2022
REPLACED THE RUN CAP AND RECALB. WASHER UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Columbia, PA 17512
Drew B.
Job Details:
12/01/2022
replaced parts unit doens spin still after parts replced just inside agitator spins not outter tub ordering the following parts for compplete repair.; ordrng 1 W11449841 (gearacse) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11550891 (agitator) and 1 2count (2 count)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hagerstown, MD 21740
Ken M.
Job Details:
12/01/2022
"Customer complaint is that the strike broke trying to close the lid. Latch is not properly set to accept the strike, which caused the strike to fail. Ordering latch and strike.; ordrng 1 W11457841 (strike) and 1 W11394572 (latch) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rising Sun, MD 21911
Alexander W.
Job Details:
12/01/2022
Cx stated unit just hums inspected tested and verified cx complaint found capacitor defective leaking oil. Ordering capacitor and level foot. ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Level foot)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Middletown, DE 19709
Michael E.
Job Details:
12/01/2022
CX complaint: front left burner starts puffing when it gets hot. Tested and verified complaint. Ordering front left flame spreader. Scheduled next visit for 12/8 any time.; ordrng 1 W11436986 (flame spreader)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Arlington, VA 22204
Eric W.
Job Details:
12/01/2022
we went to install compressor and found 3 way valve was unpluged tryed to plug in it will not go called tec line and sent pic of plug
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Newark, DE 19702
Michael E.
Job Details:
12/01/2022
"CX complaint: dryer not shutting off. Tested and verified complaint. Timer stops moving 50% of the time. Replaced timer, testeed unit and it is now working properly. Called WP safety to document. Job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found f8e4 water in tray cleaned out tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Newark, DE 19713
Andrew W.
Job Details:
12/01/2022
"Cx complaint is washer will not spin. inspected and verified complaint. tried to spin the tub by hand and had a lot of resistance. checked for error codes and found F7E1 basket speed fault, F0E5 off balance load detected, and F0E2 oversuds condition errors. everything looked fine under the unit so went to take the inner tub out to see what could be causing the resistance and the inner tub split in two. the drive hub was removed and went to lift the tub out and the base stayed but the top and side of the tub came off, documented with pics. ordering inner basket, drive hub, splutch, and gearcase just in case the defective basket caused damage to it. returning with the actuator just in case since a test cycle was not done in this condition. cx will call when OS part arrives to reschedule.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub kit) and 1 W11454734 (gear case) and 1 W10721967 (splutch)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Great Falls, VA 22066
Jason A.
Job Details:
12/01/2022
B.I. FRIDGE. Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near ,
Brian R.
Job Details:
12/01/2022
replaced belt and tested unit. unit now checks. job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Newark, DE 19702
Michael E.
Job Details:
12/01/2022
"CX complaint: dryer not shutting off. Tested and verified complaint. Timer stops moving 50% of the time. Replaced timer, testeed unit and it is now working properly. Called WP safety to document M153Z1WPL1. Job is complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
12/01/2022
cx complaint is the drawer not closing evenly and the unit leaning forward. confirmed both complaints. drawer sticks out on the right side and unit is very unlevel. i leveled feet so cooktop now is level in all directions. i found the power cord under unit was very long and looped around the back foot causing it to push the drawer out. i moved cord so its all behind the unit and drawer now closes smoothly and evenly. unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KEBK171BSS00
Near Rockville, MD 20850
Julian H.
Job Details:
12/01/2022
CX complaint about nothing working after power outage remove console confirmed control thermal fuse open replaced with preid & working
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Springfield, VA 22153
Carl R.
Job Details:
12/01/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Refrigerator. Found frost on the freezer back wall and ordering right door gasket due to torn gasket and thermistor improperly reading. Ordering gasket and fan motor with harness ; ordrng 1 W10846057 (Gasket) and 1 W11249952 (Fan motor with harness)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Beltsville, MD 20705
Andrew H.
Job Details:
12/01/2022
"Cx complaint is unit is not spinning water out. Entered unit into diagnostic mode, found F7E7 (motor unable to reach target RPM), F7E1 (basket speed fault). Ran automatic test cycle, unit did not shift into spin. Inspected underside of unit, found belt tearing, gearcase shaft separating, clutch installed incorrectly. Also found excessive play between basket and wash plate, indicating worn hub drive. Unit wil need new gearcase, belt, hub, washplate. Built quote for full repair, cx decided not to go forward with full repair, collected payment for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model krff302ess02
Near Bethesda, MD 20814
Roberto I.
Job Details:
12/01/2022
"Cx complaint water leak inside rc.Inspected unit, found leak from filter head.Replaced filter head using pre id part. Unit tested ok, no leaks. Collected $309.71"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Forest Hill, MD 21050
Neil H.
Job Details:
12/01/2022
CX WAS TOLD BY WHIRLPOOL OVER THE PHONE UNIT WAS UNDER WARRANTY I EXPLAINED UNIT OVER 2 YEARS OLD AND OUT OF WARRANTY AND THE ADJUSTER SP DOESN'T RELATE TO THIS UNIT CX DECLINED AND WORK
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Ephrata, PA 17522
Justin L.
Job Details:
12/01/2022
Cx complaint unit not doing anything but flashing lights. Was able to access and found that the unit was full of water. Tipped back and found broken lower harness. Ohmed out drain pump and found it out of range. Ordering pump and harness and setting return for 12/8/22; ordrng 1 W11399437 (drain pump) and 1 W11643701 (Lower Harness)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Glen Allen, VA 23060
Joseph D.
Job Details:
12/01/2022
"cx complaint unit making noise, confirmed complaint, found loose belt squeeling and interfering with water level, replaced and unit working properly; ordrng 1 W11239857 (belt DJ), used 1 W11239857 (dj truck stock LOOK belt) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Fort Washington, MD 20744
Robert A.
Job Details:
12/01/2022
"I installed the ordered parts and tested the unit for the cx. The bulb has now blown, I replaced the bulb and tested the unit for the cx. The unit is working as designed.; ordrng 1 8206232A (bulb_ VS RA), used 1 8206232A (bulb_ VS RA) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Chester, VA 23831
John P.
Job Details:
12/01/2022
Installed compressor and control tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Richmond, VA 23220
Joseph D.
Job Details:
12/01/2022
"did not have evaporator with me, replaced compressor and unit had full frost pattern, pullinbg .7 amps working properly."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53520CS6
Near Henrico, VA 23075
Jonathon C.
Job Details:
12/01/2022
"cx complaint, burning smell. replaced interlock kit from prior visit. tested unit, blew fuse, found that i hooked up the capacitor wrong, replaced fuse, fixxed wiring, tested unit, unit making loud buzzing from transformer. ordering heating overhaul. spoke to office, resched for 12/12; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10880342 (Transformer) and 1 W10138793 (fuse)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near Silver Spring, MD 20905
Israel R.
Job Details:
12/01/2022
Customer complaint unit is leaking from the freezer and light is out. I found the unit is not draining from the freezer i removed the drain tube and the tube was jammed i could not clear it. I replace the tube and now the unit is draining correctly. I found the ceqling led is dimming and needs to be replaced. Ordering LED module. 27 in stock.; ordrng 1 W11205082 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near College Park, MD 20740
Shawn D.
Job Details:
12/01/2022
"cx complaint unit never froze in freezer after repair fridge side is decent so fan is working. inspected unit fridge is at 37 freezer 24, pulled unit out and low side is in 17inch vac low on freon and freon going through evap is really loud. checked freezer found lowcharge ice build up snapped pic causing the freon noise. cleared ice filled unit to presure and sounds good. told cx to give 24 hours to cool down. unit is good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Washington, DC 20001
Mitchell H.
Job Details:
12/01/2022
cx complaijt unit is not cleaning or drying well. ran diag and no errors all components working good. asked cx what cycle she uses. she said 1 hr only. says the others are too long. informed cx of how unit works and how important cycles are for washing and drying. she understands. unit is working as desinged.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Crofton, MD 21114
Dustin F.
Job Details:
12/01/2022
"CX complaint: Middle Rack was broke and couldnt go back inInspected unit, found the adjuster had come loose off the rack, Readjusted the adjuster since there was no damage. tested unit, unit working as intended.; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20016
Samuel R.
Job Details:
12/01/2022
cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked unit and found compressor not to be coming.starter is working properly.unit will need a new compressor.W11547313 special order W11504431 59 tribles W11504416 15 tribles W11506621 56 tribles W11506635 100 tribles; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Alexandria, VA 22309
Lloyd B.
Job Details:
12/01/2022
"Cx complained the unit would spark when other burners were lit and of a stuck key error. Installed new manifold, ui membrane, spark module and ignitor and tested and the unit works as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model ACR4303MES0
Near Richmond, VA 23226
Joseph D.
Job Details:
12/01/2022
"wp3149404 cx complaint of right left burner getting h9t when oven is on, confirmed complaint, exhaust for oven cavity is a straight pipe to the center of the rear left burner, no malfunction exists to repair. did find left front switch with char/arcing inside due to a short. cx stated burner was malfunctioning. unit now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hanover, VA 23069
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found ice maker not working removed and replaced the ice maker tested unit now functions normally
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Upper Marlboro, MD 20772
Robert A.
Job Details:
12/01/2022
"Cx complaint that the unit is freezing food in the upper area of the RC and the IM is not working. I inspected the unit to confirm the complaint. I found the RC is set to 37degrees, the temp reading is 36degrees. I tested the damper in test 3, it opened and closed well and the airflow was good. I ran test 43 for the IM and it gave a 23 code. I checked the harness at the bottom of the FC door. The harness is damaged and needs to be replaced. The unit will need a new FC door to resolve the issue. I'm ordering the part for the return visit. I collected the service call fee by CC.; ordrng 1 LW10839911 (FC door 707.23)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, MD 20723
Israel R.
Job Details:
12/01/2022
Installed starting device and capacitor. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EWH01
Near Annapolis, MD 21401
Dustin F.
Job Details:
12/01/2022
"CX complaint: No ice or waterInspected unit, confirmed no ice or water was being dispensed.DID not hear valve energizing. inspected unit further found the connector for the dual valve backed off. Resecurred connector and tested unit, unit now working as intended."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Washington, DC 20016
Samuel R.
Job Details:
12/01/2022
replaced control and tested unit.unit is working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Winchester, VA 22602
Ezra M.
Job Details:
12/01/2022
"right rc door gasket failed, ordering door gasket. ; ordrng 1 W10830274 (gasket-fip)"
We serviced a
WHIRLPOOL RANGE
Model WML35011KS
Near Germantown, MD 20874
Ricardo S.
Job Details:
12/01/2022
"the client complains that the unit stopped working, no power at all, inspected unit, power outlet 120 vac,.. main board not getting any voltage. i can not removed the upper vent by my self so i will need a helper.. 2 techs job LOOK LOOK also i don't want to make any damage in the glass top; ordrng 1 WPW10531156 (filter) and 2 techsjob (LOOK LOOK)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Washington, DC 20001
Mitchell H.
Job Details:
12/01/2022
installed broken piece on pantry adapter. unit is now good to go. job completed.
We serviced a
WHIRLPOOL RANGE
Model RF374PXDW0
Near Bealeton, VA 22712
Robert W.
Job Details:
12/01/2022
"CX Complaint of heat coming out of oven. Inspected unit and found the oven door gasket is warn and is allowing are to bleed out bake and broil are working range is an older unit normal ware for the age. Called safety and doc issue, SR#7735117055 quoted cx on repair.; ordrng 1 3169251 (Door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Centreville, VA 20120
Demonte S.
Job Details:
12/01/2022
"Installed the Harness Wire, Thermistor & Control Board. Tested the unit. Unit is starting to Cool. Unit is working as Designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
12/01/2022
"Installed new waterline, filltube heater and 1/4 waterline clip.. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Yorkana, PA 17406
Drew B.
Job Details:
12/01/2022
cx complaint that unit is not draining i foudn the pump to have power and now found theu nit to have piece of glass in the pump housing was able to remove and test now drains and check good
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near Edgewater, MD 21037
Shane B.
Job Details:
12/01/2022
cx complaint is the unit not cooling. cx said another company worked on unit and said it has a SS leak. when i arrived unit was running. temp in FC was 41. compressor is running but buzzing a lot and is very hot. condensor fan is not running. compressor pulling 1.2amps. condensor fan only gettingn 7vac. control board in top of unti is beeping. 2 short beeps then a puase then it repeats. evap has only a small amount of frost at top. evap fan is not running. it turns half a rotation then stops then moves a little bit again. with evap fan unplugged condensor fan starts running. i called techline they advised replacing evap fan and control board with kit from service pointer. SR#7735172247. cx paid in full for repair. schedule when parts are avaiable. techline advised leaving unit powered off.; ordrng 1 W10818296 (control kit) and 1 W10822580 (evap fan motor)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Mount Airy, MD 21771
Brian R.
Job Details:
12/01/2022
found codes after turning power back on of F2E1 UI Stuck Key FAE2 Vent fsan electric problem. unit has 120 at box as well as control; ran a auto test on unit then started a normal cycle to let unit fill and drain. unit ran through modes. units colsle cover is pealing up as well. per codes and running issues i will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11410063 (Control Re order) and 1 W11414079 (UI Housing) and 1 W11413965 (Panel) and 1 W11414073 (Vent Fan Re order)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Stone Ridge, VA 20105
Ricky E.
Job Details:
12/01/2022
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL OVEN
Model GGE388LXB04
Near Palmyra, PA 17078
Fred G.
Job Details:
12/01/2022
cx complaint they pre heated lower oven to 350 degrees to bake bread and once unit was preheated they opened door to place bread in and the glass exploded. inspected unit and found lower oven glass was shattered. cx already cleaned up glass. cx also disposed of glass and oven handle. I found glass is no longer available. called safety to report finding. cx stated they are getting a new unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, MD 21014
Neil H.
Job Details:
12/01/2022
"1.9 AMP DRAW ORDERING FF EVAP,DRIER,AND COMPRESSOR JUST IN CASE NEEDED 3COUNT S.S. JOB$120 COLLECTED TODAY AND $450 DUE ON RETURN FOR LABOR; ordrng 1 W11492867 (Whirlpool Refrigerator Evaporator) and 1 W11575003 (VALVE) and 1 W10832994 (compressor) and 1 876764 (valve) and 1 978027 (valve) and 1 978026 (Whirlpool Refrigerator Service Valve), used 3 LOOK (3COUNT S.S. REPAIR) from stock"